G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Park Motels & Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Park Motels & Holiday Park
Valid Reviews
73 Valid Reviews
The Kiwi Park Motels & Holiday Park experience has a total of 75 reviews. There are 73 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 73 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 21 |
|
29% |
| 9/10 | 15 |
|
21% |
| 8/10 | 10 |
|
14% |
| 7/10 | 8 |
|
11% |
| 6/10 | 8 |
|
11% |
| 5/10 | 5 |
|
7% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
4% |
77.53% Average
The raw data average (mean) for all the Kiwi Park Motels & Holiday Park valid reviews is 77.53% and is based on 73 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
36 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 73 valid reviews, the experience has 36 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 36 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 3 |
|
8% |
| 9/10 | 12 |
|
33% |
| 8/10 | 6 |
|
17% |
| 7/10 | 3 |
|
8% |
| 6/10 | 6 |
|
17% |
| 5/10 | 4 |
|
11% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 1 |
|
3% |
| 1/10 | 0 |
|
0% |
74.44% Average
The raw data average (mean) for all the Kiwi Park Motels & Holiday Park face-to-face reviews is 74.44% and is based on 36 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.87%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Leigh | 9/10 | 318 days | 100% |
| Stacey Brown | 10/10 | 899 days | 58% |
| Sonia | 1/10 | 1111 days | 15% |
| Gem | 7/10 | 1506 days | 11% |
| Tom McKernan | 6/10 | 2236 days | 4% |
| Lyndsay | 10/10 | 2421 days | 4% |
| Gary Prescot | 7/10 | 3000 days | 3% |
| Alex Ray | 4/10 | 3028 days | 2% |
| Bill Alexander | 5/10 | 3241 days | 2% |
| Becky and James | 7/10 | 3366 days | 2% |
| Kelly Hitchins | 7/10 | 3549 days | 2% |
| Paul Smith | 8/10 | 3583 days | 2% |
| Nic Love | 10/10 | 3636 days | 1% |
| Nick Johnstone | 8/10 | 3728 days | 1% |
| Pete Arney | 1/10 | 3943 days | 0% |
| SUE COLEMAN | 7/10 | 4062 days | 1% |
| Erhard Wallentin | 7/10 | 4337 days | 0% |
| Henrik Joshua | 6/10 | 4428 days | 1% |
| Elise Robson | 1/10 | 4581 days | 0% |
| AusCampa | 8/10 | 4612 days | 1% |
| Barbara Lee | 8/10 | 4642 days | 1% |
| Alexandra van den Brack | 8/10 | 4760 days | 1% |
| Sue Robertson | 6/10 | 5051 days | 1% |
| Michael & Rosemary Smith | 9/10 | 5053 days | 1% |
| Tom Connis | 8/10 | 5066 days | 1% |
| Duncan & Ellen | 6/10 | 5083 days | 1% |
| Graham | 10/10 | 5098 days | 1% |
| Johanna Maria Brigitta | 6/10 | 5144 days | 1% |
| Matthias | 9/10 | 5144 days | 1% |
| Frank & Margot Best | 5/10 | 5356 days | 1% |
| Mel | 10/10 | 5390 days | 1% |
| Ian & Phyllis | 9/10 | 5396 days | 1% |
| Sandra | 9/10 | 5409 days | 1% |
| mr Schumader | 10/10 | 5418 days | 1% |
| Gordon and Sue | 8/10 | 5420 days | 1% |
| Mike and Alice Powner | 6/10 | 5423 days | 1% |
| edwardwyllie | 10/10 | 5432 days | 1% |
| larsjoramo | 9/10 | 5524 days | 1% |
| Marleen | 10/10 | 5555 days | 1% |
| michelleandgreg | 9/10 | 5555 days | 1% |
| Gforce7 | 10/10 | 5555 days | 1% |
| Stephen M | 9/10 | 5750 days | 1% |
| Gold_Panner | 10/10 | 5769 days | 1% |
| hughesW | 9/10 | 5769 days | 1% |
| Janny Meerdinnk Veldboow | 6/10 | 5775 days | 1% |
| Hans de Rijk | 7/10 | 5779 days | 1% |
| Annie | 6/10 | 5791 days | 1% |
| Nadine Schaee | 9/10 | 5794 days | 1% |
| Luternauer | 3/10 | 5796 days | 1% |
| Mike | 10/10 | 5797 days | 1% |
| Lorena | 10/10 | 5797 days | 1% |
| Gerry Donoghue | 9/10 | 5811 days | 1% |
| Glenn Nicholson | 8/10 | 5817 days | 1% |
| Barry Sutcliffe | 8/10 | 5827 days | 1% |
| Josh | 10/10 | 5828 days | 1% |
| eldichter | 10/10 | 5828 days | 1% |
| JoshG | 10/10 | 5828 days | 1% |
| Felicity | 10/10 | 5828 days | 1% |
| Meg | 10/10 | 5859 days | 1% |
| wei | 10/10 | 5859 days | 1% |
| Cheryl | 10/10 | 5920 days | 1% |
| CAD1977 | 10/10 | 5950 days | 1% |
| Sofie | 7/10 | 6098 days | 1% |
| DirkGermany | 10/10 | 6098 days | 1% |
| davidne | 8/10 | 6103 days | 1% |
| Peter Jackie | 9/10 | 6106 days | 1% |
| KatrinS | 9/10 | 6115 days | 1% |
| SabineGermany | 9/10 | 6121 days | 1% |
| StefanGermany1 | 9/10 | 6121 days | 1% |
| Hetty | 5/10 | 6145 days | 1% |
| Cate | 5/10 | 6145 days | 1% |
| Bronwyn | 2/10 | 6147 days | 0% |
| Oord | 5/10 | 6152 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Park Motels & Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Kiwi Park Motels & Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Park Motels & Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
3.05% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.