Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Park Motels & Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Park Motels & Holiday Park
Valid Reviews
75 Valid Reviews
The Kiwi Park Motels & Holiday Park experience has a total of 77 reviews. There are 75 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 75 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
29% |
| 9/10 | 15 |
|
20% |
| 8/10 | 10 |
|
13% |
| 7/10 | 8 |
|
11% |
| 6/10 | 9 |
|
12% |
| 5/10 | 5 |
|
7% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 3 |
|
4% |
77.60% Average
The raw data average (mean) for all the Kiwi Park Motels & Holiday Park valid reviews is 77.60% and is based on 75 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
36 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 75 valid reviews, the experience has 36 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 36 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 3 |
|
8% |
| 9/10 | 12 |
|
33% |
| 8/10 | 6 |
|
17% |
| 7/10 | 3 |
|
8% |
| 6/10 | 6 |
|
17% |
| 5/10 | 4 |
|
11% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
3% |
| 2/10 | 1 |
|
3% |
| 1/10 | 0 |
|
0% |
74.44% Average
The raw data average (mean) for all the Kiwi Park Motels & Holiday Park face-to-face reviews is 74.44% and is based on 36 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.41%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Ariane Robinson | 10/10 | 48 days | 100% |
| Oswin Gilgert | 6/10 | 260 days | 83% |
| Leigh | 9/10 | 625 days | 77% |
| Stacey Brown | 10/10 | 1206 days | 27% |
| Sonia | 1/10 | 1418 days | 6% |
| Gem | 7/10 | 1813 days | 5% |
| Tom McKernan | 6/10 | 2544 days | 3% |
| Lyndsay | 10/10 | 2728 days | 3% |
| Gary Prescot | 7/10 | 3307 days | 2% |
| Alex Ray | 4/10 | 3335 days | 1% |
| Bill Alexander | 5/10 | 3548 days | 1% |
| Becky and James | 7/10 | 3673 days | 1% |
| Kelly Hitchins | 7/10 | 3856 days | 1% |
| Paul Smith | 8/10 | 3890 days | 1% |
| Nic Love | 10/10 | 3944 days | 1% |
| Nick Johnstone | 8/10 | 4035 days | 1% |
| Pete Arney | 1/10 | 4250 days | 0% |
| SUE COLEMAN | 7/10 | 4370 days | 0% |
| Erhard Wallentin | 7/10 | 4644 days | 1% |
| Henrik Joshua | 6/10 | 4735 days | 1% |
| Elise Robson | 1/10 | 4888 days | 0% |
| AusCampa | 8/10 | 4919 days | 1% |
| Barbara Lee | 8/10 | 4949 days | 1% |
| Alexandra van den Brack | 8/10 | 5067 days | 1% |
| Sue Robertson | 6/10 | 5358 days | 1% |
| Michael & Rosemary Smith | 9/10 | 5360 days | 1% |
| Tom Connis | 8/10 | 5373 days | 1% |
| Duncan & Ellen | 6/10 | 5390 days | 1% |
| Graham | 10/10 | 5405 days | 1% |
| Johanna Maria Brigitta | 6/10 | 5451 days | 1% |
| Matthias | 9/10 | 5451 days | 1% |
| Frank & Margot Best | 5/10 | 5663 days | 1% |
| Mel | 10/10 | 5697 days | 1% |
| Ian & Phyllis | 9/10 | 5703 days | 1% |
| Sandra | 9/10 | 5716 days | 1% |
| mr Schumader | 10/10 | 5725 days | 1% |
| Gordon and Sue | 8/10 | 5727 days | 1% |
| Mike and Alice Powner | 6/10 | 5730 days | 1% |
| edwardwyllie | 10/10 | 5739 days | 1% |
| larsjoramo | 9/10 | 5831 days | 1% |
| Marleen | 10/10 | 5862 days | 1% |
| michelleandgreg | 9/10 | 5862 days | 1% |
| Gforce7 | 10/10 | 5862 days | 1% |
| Stephen M | 9/10 | 6057 days | 1% |
| Gold_Panner | 10/10 | 6076 days | 1% |
| hughesW | 9/10 | 6076 days | 1% |
| Janny Meerdinnk Veldboow | 6/10 | 6082 days | 1% |
| Hans de Rijk | 7/10 | 6086 days | 1% |
| Annie | 6/10 | 6098 days | 1% |
| Nadine Schaee | 9/10 | 6101 days | 1% |
| Luternauer | 3/10 | 6103 days | 1% |
| Mike | 10/10 | 6104 days | 1% |
| Lorena | 10/10 | 6104 days | 1% |
| Gerry Donoghue | 9/10 | 6118 days | 1% |
| Glenn Nicholson | 8/10 | 6124 days | 1% |
| Barry Sutcliffe | 8/10 | 6134 days | 1% |
| Josh | 10/10 | 6135 days | 1% |
| eldichter | 10/10 | 6135 days | 1% |
| JoshG | 10/10 | 6135 days | 1% |
| Felicity | 10/10 | 6135 days | 1% |
| Meg | 10/10 | 6166 days | 1% |
| wei | 10/10 | 6166 days | 1% |
| Cheryl | 10/10 | 6227 days | 1% |
| CAD1977 | 10/10 | 6257 days | 1% |
| Sofie | 7/10 | 6405 days | 1% |
| DirkGermany | 10/10 | 6405 days | 1% |
| davidne | 8/10 | 6410 days | 1% |
| Peter Jackie | 9/10 | 6413 days | 1% |
| KatrinS | 9/10 | 6422 days | 1% |
| SabineGermany | 9/10 | 6428 days | 1% |
| StefanGermany1 | 9/10 | 6428 days | 1% |
| Hetty | 5/10 | 6452 days | 1% |
| Cate | 5/10 | 6452 days | 1% |
| Bronwyn | 2/10 | 6454 days | 0% |
| Oord | 5/10 | 6459 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Park Motels & Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.80% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Kiwi Park Motels & Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Park Motels & Holiday Park experience has been adjusted for 44 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 41 | -0.75% |
| 42 | -0.76% |
| 43 | -0.78% |
| 44 | -0.80% |
| 45 | -0.82% |
| 46 | -0.84% |
| 47 | -0.86% |
| … | … |
Balancing Adjustment
2.33% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.