Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Cable Bay Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Cable Bay Holiday Park
Valid Reviews
78 Valid Reviews
The Cable Bay Holiday Park experience has a total of 80 reviews. There are 78 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 78 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
55% |
| 9/10 | 24 |
|
31% |
| 8/10 | 8 |
|
10% |
| 7/10 | 1 |
|
1% |
| 6/10 | 0 |
|
0% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
92.69% Average
The raw data average (mean) for all the Cable Bay Holiday Park valid reviews is 92.69% and is based on 78 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
22 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 78 valid reviews, the experience has 22 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 22 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
36% |
| 9/10 | 9 |
|
41% |
| 8/10 | 4 |
|
18% |
| 7/10 | 1 |
|
5% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.91% Average
The raw data average (mean) for all the Cable Bay Holiday Park face-to-face reviews is 90.91% and is based on 22 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.00%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Emily | 10/10 | 23 days | 100% |
| Duncan | 10/10 | 54 days | 100% |
| Pensioners on tour | 10/10 | 82 days | 100% |
| Silvia | 10/10 | 82 days | 100% |
| C H | 9/10 | 174 days | 97% |
| Pauline | 1/10 | 419 days | 36% |
| Sue | 10/10 | 479 days | 87% |
| Ernest | 10/10 | 571 days | 81% |
| Kelsie | 10/10 | 631 days | 77% |
| Carolin | 10/10 | 662 days | 75% |
| Steffen | 10/10 | 1880 days | 5% |
| Lauren | 10/10 | 1909 days | 5% |
| Ju | 9/10 | 1909 days | 5% |
| Michael | 10/10 | 1909 days | 5% |
| Tanja & Sven | 10/10 | 1940 days | 5% |
| Erica | 9/10 | 1940 days | 4% |
| Lukas | 10/10 | 1971 days | 4% |
| Henry Waters | 10/10 | 1971 days | 4% |
| Kiwiman | 10/10 | 2001 days | 4% |
| Eugene Tan | 9/10 | 2184 days | 4% |
| Paul Smith | 9/10 | 2274 days | 4% |
| Malcolm Garth | 9/10 | 2305 days | 4% |
| Rod Diehl | 9/10 | 2305 days | 4% |
| Roland Hänni | 10/10 | 2305 days | 4% |
| Ray | 10/10 | 2366 days | 4% |
| CJC | 10/10 | 2366 days | 4% |
| Andre de Jong | 10/10 | 2620 days | 3% |
| Robin Heels | 10/10 | 2632 days | 3% |
| Joe Trigg | 10/10 | 2733 days | 3% |
| Gary Prescot | 10/10 | 2764 days | 3% |
| Anja Röhrich | 10/10 | 2933 days | 3% |
| Janet Pentelow | 9/10 | 2936 days | 3% |
| Ebba Lindqvist | 8/10 | 2984 days | 2% |
| Dale Mutu | 9/10 | 3034 days | 2% |
| Ursula Schoenenberger | 10/10 | 3053 days | 2% |
| Robert Hunt | 8/10 | 3076 days | 2% |
| Guenter | 9/10 | 3095 days | 2% |
| Greg Thompson | 10/10 | 3096 days | 2% |
| Will McConnell | 10/10 | 3123 days | 2% |
| Gavin Cameron | 10/10 | 3314 days | 2% |
| Jan Becker | 10/10 | 3316 days | 2% |
| Sven Hasselberger | 10/10 | 3382 days | 2% |
| Jean marc Daubenfeld | 10/10 | 3395 days | 2% |
| Henrike | 5/10 | 3430 days | 1% |
| Hya@nztrip | 9/10 | 3461 days | 2% |
| Nell Hearle | 10/10 | 3718 days | 1% |
| Melvin Spear | 8/10 | 3726 days | 1% |
| Robert Warner | 10/10 | 3765 days | 1% |
| Jan-Peter Stripp | 7/10 | 4040 days | 0% |
| Brita Topp | 8/10 | 4041 days | 0% |
| Romina De Hill | 8/10 | 4070 days | 0% |
| GN100 | 9/10 | 4100 days | 0% |
| Sanne Sprogoe Borgaa | 9/10 | 4112 days | 0% |
| Lars Borgaa | 8/10 | 4112 days | 0% |
| Brian | 10/10 | 4192 days | 0% |
| Nicholas Ng | 9/10 | 4192 days | 0% |
| Helen King | 9/10 | 4252 days | 0% |
| Jay Sorrell | 10/10 | 4252 days | 0% |
| Jayne UK | 10/10 | 4465 days | 1% |
| Nadine | 10/10 | 4509 days | 1% |
| Martyn Kool | 9/10 | 4513 days | 1% |
| Marieke | 9/10 | 4513 days | 1% |
| Stephanie Levepue | 9/10 | 4531 days | 1% |
| Behrens | 10/10 | 4536 days | 1% |
| Roger ter Horst | 8/10 | 4826 days | 1% |
| HamishK | 9/10 | 4831 days | 1% |
| Daniel Kriecht | 9/10 | 5151 days | 1% |
| chrissie2011 | 10/10 | 5227 days | 1% |
| Jesper Sch | 9/10 | 5515 days | 1% |
| Michael | 8/10 | 5543 days | 1% |
| Monica and Danie. | 9/10 | 5555 days | 1% |
| Charlie Jewell | 9/10 | 5557 days | 1% |
| Mary Selfa | 10/10 | 5557 days | 1% |
| Martin | 9/10 | 5559 days | 1% |
| weidep | 10/10 | 5607 days | 1% |
| ilkal | 10/10 | 5609 days | 1% |
| Marianne Klotterich | 10/10 | 5885 days | 1% |
| Edcan | 10/10 | 5885 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Cable Bay Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 71 days. However the Cable Bay Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Cable Bay Holiday Park experience has been adjusted for 9 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 6 | -0.10% |
| 7 | -0.12% |
| 8 | -0.13% |
| 9 | -0.15% |
| 10 | -0.16% |
| 11 | -0.18% |
| 12 | -0.20% |
| … | … |
Balancing Adjustment
0.45% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
95%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.