Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Athenree Hot Springs & Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Athenree Hot Springs & Holiday Park

Valid Reviews

41 Valid Reviews

The Athenree Hot Springs & Holiday Park experience has a total of 41 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 41 valid reviews:

Rating Count Percentage
10/10 19
46%
9/10 10
24%
8/10 8
20%
7/10 1
2%
6/10 0
0%
5/10 0
0%
4/10 2
5%
3/10 1
2%
2/10 0
0%
1/10 0
0%

88.29% Average

The raw data average (mean) for all the Athenree Hot Springs & Holiday Park valid reviews is 88.29% and is based on 41 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

11 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 41 valid reviews, the experience has 11 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 11 face-to-face reviews:

Rating Count Percentage
10/10 4
36%
9/10 2
18%
8/10 2
18%
7/10 1
9%
6/10 0
0%
5/10 0
0%
4/10 1
9%
3/10 1
9%
2/10 0
0%
1/10 0
0%

80.00% Average

The raw data average (mean) for all the Athenree Hot Springs & Holiday Park face-to-face reviews is 80.00% and is based on 11 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

86.07%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Teo 10/10 202 days 100%
Gayle 4/10 232 days 77%
Anton Reynecke 9/10 476 days 68%
Robert Thomson 10/10 537 days 58%
DawnH 9/10 537 days 58%
Martin Hansen 8/10 568 days 50%
Martin Hansen 8/10 568 days 50%
Beth 9/10 751 days 25%
Evangelene 10/10 782 days 22%
Brian 9/10 782 days 22%
Pat Burns 10/10 782 days 22%
Paul Smith 8/10 810 days 18%
Freddy 10/10 841 days 16%
NA 9/10 872 days 13%
Charlotte 10/10 902 days 11%
Deb S 8/10 933 days 9%
John Robinson 10/10 1147 days 5%
Derek Gillard 10/10 1174 days 5%
Phil and Mel Rowson 10/10 1264 days 5%
kerry Delacour 9/10 1327 days 4%
Sam Hone 10/10 1809 days 3%
Aaron wood 10/10 1893 days 3%
Ingel Janssen 8/10 2005 days 3%
Daniela Wall 8/10 2232 days 2%
Craig 10/10 2242 days 3%
Brita Topp 10/10 2547 days 2%
Angus Smith 10/10 2667 days 2%
Patricia Busbach 10/10 2973 days 1%
Graeme 9/10 3338 days 0%
Dirk Faupel 10/10 3433 days 0%
Dirk Faupel 10/10 3433 days 0%
Laura Leigh 9/10 3697 days 0%
nga 9/10 3704 days 1%
M Theuws 9/10 3706 days 0%
Ronald Lippett 10/10 3709 days 0%
Sven 10/10 3719 days 0%
Pete 8/10 4008 days 1%
Coby Aalbrecht 8/10 4096 days 0%
Volker Jåkel 4/10 4166 days 0%
Abigail 3/10 4408 days 0%
Anna 7/10 4408 days 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Athenree Hot Springs & Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.95% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 70 days. However the Athenree Hot Springs & Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Athenree Hot Springs & Holiday Park experience has been adjusted for 177 days. Adjustments are according to the following table.

Days Adjustment
174 -2.90%
175 -2.92%
176 -2.94%
177 -2.95%
178 -2.97%
179 -2.99%
180 -3.00%

Final Ranking Score

83%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.