Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Athenree Hot Springs & Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Athenree Hot Springs & Holiday Park

Valid Reviews

43 Valid Reviews

The Athenree Hot Springs & Holiday Park experience has a total of 43 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 43 valid reviews:

Rating Count Percentage
10/10 19
44%
9/10 11
26%
8/10 8
19%
7/10 2
5%
6/10 0
0%
5/10 0
0%
4/10 2
5%
3/10 1
2%
2/10 0
0%
1/10 0
0%

87.91% Average

The raw data average (mean) for all the Athenree Hot Springs & Holiday Park valid reviews is 87.91% and is based on 43 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

11 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 43 valid reviews, the experience has 11 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 11 face-to-face reviews:

Rating Count Percentage
10/10 4
36%
9/10 2
18%
8/10 2
18%
7/10 1
9%
6/10 0
0%
5/10 0
0%
4/10 1
9%
3/10 1
9%
2/10 0
0%
1/10 0
0%

80.00% Average

The raw data average (mean) for all the Athenree Hot Springs & Holiday Park face-to-face reviews is 80.00% and is based on 11 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

82.76%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Sebastian Stoof 7/10 54 days 100%
Qtmac 9/10 268 days 98%
Teo 10/10 480 days 70%
Gayle 4/10 510 days 51%
Anton Reynecke 9/10 754 days 26%
Robert Thomson 10/10 815 days 19%
DawnH 9/10 815 days 19%
Martin Hansen 8/10 846 days 15%
Martin Hansen 8/10 846 days 15%
Beth 9/10 1029 days 6%
Evangelene 10/10 1060 days 6%
Brian 9/10 1060 days 6%
Pat Burns 10/10 1060 days 6%
Paul Smith 8/10 1088 days 5%
Freddy 10/10 1119 days 5%
NA 9/10 1150 days 5%
Charlotte 10/10 1180 days 5%
Deb S 8/10 1211 days 5%
John Robinson 10/10 1425 days 5%
Derek Gillard 10/10 1452 days 5%
Phil and Mel Rowson 10/10 1542 days 4%
kerry Delacour 9/10 1605 days 4%
Sam Hone 10/10 2087 days 3%
Aaron wood 10/10 2171 days 3%
Ingel Janssen 8/10 2283 days 3%
Daniela Wall 8/10 2510 days 2%
Craig 10/10 2520 days 2%
Brita Topp 10/10 2825 days 2%
Angus Smith 10/10 2945 days 1%
Patricia Busbach 10/10 3251 days 1%
Graeme 9/10 3616 days 0%
Dirk Faupel 10/10 3711 days 1%
Dirk Faupel 10/10 3711 days 1%
Laura Leigh 9/10 3975 days 1%
nga 9/10 3982 days 1%
M Theuws 9/10 3984 days 1%
Ronald Lippett 10/10 3987 days 1%
Sven 10/10 3997 days 1%
Pete 8/10 4286 days 1%
Coby Aalbrecht 8/10 4374 days 1%
Volker Jåkel 4/10 4444 days 1%
Abigail 3/10 4686 days 1%
Anna 7/10 4686 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Athenree Hot Springs & Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.14% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 48 days. However the Athenree Hot Springs & Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Athenree Hot Springs & Holiday Park experience has been adjusted for 7 days. Adjustments are according to the following table.

Days Adjustment
4 -0.08%
5 -0.10%
6 -0.12%
7 -0.14%
8 -0.16%
9 -0.19%
10 -0.21%

Final Ranking Score

83%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.