Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Athenree Hot Springs & Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Athenree Hot Springs & Holiday Park

Valid Reviews

39 Valid Reviews

The Athenree Hot Springs & Holiday Park experience has a total of 39 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 39 valid reviews:

Rating Count Percentage
10/10 18
46%
9/10 10
26%
8/10 8
21%
7/10 1
3%
6/10 0
0%
5/10 0
0%
4/10 1
3%
3/10 1
3%
2/10 0
0%
1/10 0
0%

89.23% Average

The raw data average (mean) for all the Athenree Hot Springs & Holiday Park valid reviews is 89.23% and is based on 39 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

11 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 39 valid reviews, the experience has 11 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 11 face-to-face reviews:

Rating Count Percentage
10/10 4
36%
9/10 2
18%
8/10 2
18%
7/10 1
9%
6/10 0
0%
5/10 0
0%
4/10 1
9%
3/10 1
9%
2/10 0
0%
1/10 0
0%

80.00% Average

The raw data average (mean) for all the Athenree Hot Springs & Holiday Park face-to-face reviews is 80.00% and is based on 11 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

91.09%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Anton Reynecke 9/10 150 days 96.43 100%
Robert Thomson 10/10 211 days 92.95 96%
DawnH 9/10 211 days 92.95 96%
Martin Hansen 8/10 242 days 86.18 89%
Martin Hansen 8/10 242 days 86.18 89%
Beth 9/10 425 days 71.38 74%
Evangelene 10/10 456 days 67.05 70%
Brian 9/10 456 days 67.05 70%
Pat Burns 10/10 456 days 67.05 70%
Paul Smith 8/10 484 days 59.74 62%
Freddy 10/10 515 days 57.97 60%
NA 9/10 546 days 52.76 55%
Charlotte 10/10 576 days 47.68 49%
Deb S 8/10 607 days 40.6 42%
John Robinson 10/10 821 days 16.9 18%
Derek Gillard 10/10 848 days 14.67 15%
Phil and Mel Rowson 10/10 938 days 8.91 9%
kerry Delacour 9/10 1001 days 6.4 7%
Sam Hone 10/10 1483 days 4.24 4%
Aaron wood 10/10 1567 days 4.08 4%
Ingel Janssen 8/10 1679 days 3.66 4%
Daniela Wall 8/10 1906 days true 3.24 3%
Craig 10/10 1916 days 3.39 4%
Brita Topp 10/10 2221 days 2.8 3%
Angus Smith 10/10 2341 days 2.56 3%
Patricia Busbach 10/10 2647 days 1.96 2%
Graeme 9/10 3012 days 1.25 1%
Dirk Faupel 10/10 3107 days true 1.06 1%
Dirk Faupel 10/10 3107 days true 1.06 1%
Laura Leigh 9/10 3371 days true 0.55 1%
nga 9/10 3378 days 0.53 1%
M Theuws 9/10 3380 days true 0.53 1%
Ronald Lippett 10/10 3383 days true 0.52 1%
Sven 10/10 3393 days true 0.5 1%
Pete 8/10 3682 days 0.0 0%
Coby Aalbrecht 8/10 3770 days true 0.0 0%
Volker Jåkel 4/10 3840 days true 0.0 0%
Abigail 3/10 4082 days true 0.0 0%
Anna 7/10 4082 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Athenree Hot Springs & Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-1.68% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 105 days. However the Athenree Hot Springs & Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Athenree Hot Springs & Holiday Park experience has been adjusted for 136 days. Adjustments are according to the following table.

Days Adjustment
133 -1.64%
134 -1.66%
135 -1.67%
136 -1.68%
137 -1.69%
138 -1.71%
139 -1.72%

Final Ranking Score

89%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.