G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kennedy Park Resort Napier.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kennedy Park Resort Napier
Valid Reviews
90 Valid Reviews
The Kennedy Park Resort Napier experience has a total of 95 reviews. There are 90 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 90 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
18% |
| 9/10 | 29 |
|
32% |
| 8/10 | 17 |
|
19% |
| 7/10 | 8 |
|
9% |
| 6/10 | 9 |
|
10% |
| 5/10 | 3 |
|
3% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
2% |
| 1/10 | 3 |
|
3% |
77.78% Average
The raw data average (mean) for all the Kennedy Park Resort Napier valid reviews is 77.78% and is based on 90 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
46 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 90 valid reviews, the experience has 46 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 46 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
15% |
| 9/10 | 16 |
|
35% |
| 8/10 | 14 |
|
30% |
| 7/10 | 4 |
|
9% |
| 6/10 | 2 |
|
4% |
| 5/10 | 1 |
|
2% |
| 4/10 | 2 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.39% Average
The raw data average (mean) for all the Kennedy Park Resort Napier face-to-face reviews is 82.39% and is based on 46 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
75.45%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Nathan Ackan | 6/10 | 11 days | 90% |
| Carolyn Christiansen | 8/10 | 225 days | 100% |
| Andrew Lester | 6/10 | 284 days | 86% |
| Clement | 9/10 | 284 days | 99% |
| Joann Petry | 9/10 | 315 days | 98% |
| Joy | 1/10 | 711 days | 30% |
| Shaun | 9/10 | 955 days | 50% |
| Prof. Dr. Henrik Schroeder-Boersch | 9/10 | 1077 days | 38% |
| Chrissy | 5/10 | 1077 days | 29% |
| Jaye Manso | 10/10 | 1199 days | 28% |
| Paige Hayward | 6/10 | 1442 days | 12% |
| River | 5/10 | 1472 days | 9% |
| Linc | 7/10 | 1533 days | 9% |
| Stacey | 9/10 | 1776 days | 5% |
| Ella | 7/10 | 2051 days | 4% |
| ShaneandJosiegoat | 3/10 | 2599 days | 2% |
| Raph | 9/10 | 2721 days | 3% |
| Niven | 10/10 | 2841 days | 3% |
| Cris | 10/10 | 2933 days | 3% |
| Ryan | 9/10 | 3056 days | 2% |
| João Muchon | 1/10 | 3056 days | 1% |
| Sandra Wilson-Ryke | 8/10 | 3302 days | 2% |
| Fifi and Jay | 6/10 | 3456 days | 1% |
| Wayne Britton | 9/10 | 3535 days | 1% |
| Sheona Smith | 9/10 | 3584 days | 1% |
| Mick Williams | 9/10 | 3617 days | 1% |
| Irene Buckle | 10/10 | 3667 days | 1% |
| Mike Guest | 10/10 | 3700 days | 1% |
| Paul O'Neill | 9/10 | 3883 days | 1% |
| Paul Abernethy | 10/10 | 3928 days | 1% |
| Patrick Austin | 9/10 | 3968 days | 0% |
| Jerry Trentham | 2/10 | 4455 days | 0% |
| Daniel Capener | 6/10 | 4517 days | 0% |
| monique colello | 1/10 | 4639 days | 0% |
| Chevy Levy | 6/10 | 4639 days | 0% |
| John Daniels | 2/10 | 4882 days | 0% |
| Eddie | 8/10 | 4973 days | 1% |
| Hendrik Rother | 6/10 | 4995 days | 0% |
| Michael Nolan | 9/10 | 5004 days | 1% |
| Julian Roots | 7/10 | 5004 days | 1% |
| Kyle Guffei | 7/10 | 5027 days | 1% |
| Steve Douthwaite | 10/10 | 5083 days | 1% |
| Joan and Colin Price | 7/10 | 5095 days | 1% |
| Jim and JoAnn Harllee | 9/10 | 5100 days | 1% |
| Julia Ramseier | 10/10 | 5106 days | 1% |
| Moss | 8/10 | 5354 days | 1% |
| Ian Douglas | 9/10 | 5356 days | 1% |
| D van Dongen | 8/10 | 5373 days | 1% |
| Christian & Julia | 9/10 | 5379 days | 1% |
| Moehl | 9/10 | 5381 days | 1% |
| Patricia Fearon | 8/10 | 5381 days | 1% |
| Walter & Heidi Baumann | 8/10 | 5383 days | 1% |
| Dave Simpson | 9/10 | 5383 days | 1% |
| Mags Adams | 8/10 | 5384 days | 1% |
| Hayo Heerink | 9/10 | 5384 days | 1% |
| de Weijer | 8/10 | 5386 days | 1% |
| Frank Waskikowski | 10/10 | 5392 days | 1% |
| Kim Thorsted | 8/10 | 5392 days | 1% |
| Janet | 9/10 | 5398 days | 1% |
| polzeath | 7/10 | 5398 days | 1% |
| Stig Domander | 6/10 | 5411 days | 0% |
| Bernhard & Brigitte Gosch | 8/10 | 5467 days | 1% |
| Sunshine25 | 10/10 | 5490 days | 1% |
| damaca | 6/10 | 5521 days | 0% |
| Nicola Shaw | 10/10 | 5728 days | 1% |
| Rachel Kent-Lawton | 9/10 | 5735 days | 1% |
| Colin Lockwood | 8/10 | 5738 days | 1% |
| Rachel Gerrand | 4/10 | 5740 days | 0% |
| Walter Peters | 9/10 | 5747 days | 1% |
| Anita Aleva | 8/10 | 5747 days | 1% |
| Mark Robinson | 7/10 | 5755 days | 1% |
| Rossiter | 10/10 | 5756 days | 1% |
| Patrick Decoster | 9/10 | 5756 days | 1% |
| Jorgen vahl Rasmussen | 10/10 | 5756 days | 1% |
| Mike Robinson | 9/10 | 6093 days | 1% |
| Gerdes | 9/10 | 6097 days | 1% |
| Phil Bruce | 8/10 | 6106 days | 1% |
| Malcolm Glad | 4/10 | 6113 days | 0% |
| Walter | 9/10 | 6114 days | 1% |
| Liz Pursey | 9/10 | 6120 days | 1% |
| Bryan Keddie | 8/10 | 6124 days | 1% |
| Camenzind | 8/10 | 6148 days | 1% |
| T S | 10/10 | 6159 days | 1% |
| Furger | 9/10 | 6192 days | 1% |
| Hansjoerg Ehrmann | 10/10 | 6201 days | 1% |
| Katerina Wimmer | 9/10 | 6201 days | 1% |
| wanganuilover | 10/10 | 6312 days | 1% |
| Sejna | 5/10 | 6376 days | 0% |
| monikav | 8/10 | 6434 days | 1% |
| Anita Nai | 7/10 | 6437 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kennedy Park Resort Napier experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.08% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 46 days. However the Kennedy Park Resort Napier experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kennedy Park Resort Napier experience has been adjusted for 4 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 1 | -0.02% |
| 2 | -0.04% |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| 6 | -0.12% |
| 7 | -0.14% |
| … | … |
Balancing Adjustment
4.50% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.