Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kennedy Park Resort Napier.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kennedy Park Resort Napier
Valid Reviews
89 Valid Reviews
The Kennedy Park Resort Napier experience has a total of 94 reviews. There are 89 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 89 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
18% |
| 9/10 | 29 |
|
33% |
| 8/10 | 17 |
|
19% |
| 7/10 | 8 |
|
9% |
| 6/10 | 8 |
|
9% |
| 5/10 | 3 |
|
3% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
2% |
| 1/10 | 3 |
|
3% |
77.98% Average
The raw data average (mean) for all the Kennedy Park Resort Napier valid reviews is 77.98% and is based on 89 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
46 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 89 valid reviews, the experience has 46 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 46 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
15% |
| 9/10 | 16 |
|
35% |
| 8/10 | 14 |
|
30% |
| 7/10 | 4 |
|
9% |
| 6/10 | 2 |
|
4% |
| 5/10 | 1 |
|
2% |
| 4/10 | 2 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.39% Average
The raw data average (mean) for all the Kennedy Park Resort Napier face-to-face reviews is 82.39% and is based on 46 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
77.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carolyn Christiansen | 8/10 | 103 days | 100% |
| Andrew Lester | 6/10 | 162 days | 87% |
| Clement | 9/10 | 162 days | 100% |
| Joann Petry | 9/10 | 193 days | 99% |
| Joy | 1/10 | 589 days | 33% |
| Shaun | 9/10 | 833 days | 61% |
| Prof. Dr. Henrik Schroeder-Boersch | 9/10 | 955 days | 49% |
| Chrissy | 5/10 | 955 days | 38% |
| Jaye Manso | 10/10 | 1077 days | 38% |
| Paige Hayward | 6/10 | 1320 days | 17% |
| River | 5/10 | 1350 days | 14% |
| Linc | 7/10 | 1411 days | 14% |
| Stacey | 9/10 | 1654 days | 7% |
| Ella | 7/10 | 1929 days | 5% |
| ShaneandJosiegoat | 3/10 | 2477 days | 2% |
| Raph | 9/10 | 2599 days | 3% |
| Niven | 10/10 | 2719 days | 3% |
| Cris | 10/10 | 2811 days | 3% |
| Ryan | 9/10 | 2934 days | 3% |
| João Muchon | 1/10 | 2934 days | 1% |
| Sandra Wilson-Ryke | 8/10 | 3180 days | 2% |
| Fifi and Jay | 6/10 | 3334 days | 2% |
| Wayne Britton | 9/10 | 3413 days | 2% |
| Sheona Smith | 9/10 | 3462 days | 2% |
| Mick Williams | 9/10 | 3495 days | 2% |
| Irene Buckle | 10/10 | 3545 days | 2% |
| Mike Guest | 10/10 | 3578 days | 2% |
| Paul O'Neill | 9/10 | 3761 days | 1% |
| Paul Abernethy | 10/10 | 3806 days | 1% |
| Patrick Austin | 9/10 | 3846 days | 1% |
| Jerry Trentham | 2/10 | 4333 days | 0% |
| Daniel Capener | 6/10 | 4395 days | 1% |
| monique colello | 1/10 | 4517 days | 0% |
| Chevy Levy | 6/10 | 4517 days | 1% |
| John Daniels | 2/10 | 4760 days | 0% |
| Eddie | 8/10 | 4851 days | 1% |
| Hendrik Rother | 6/10 | 4873 days | 1% |
| Michael Nolan | 9/10 | 4882 days | 1% |
| Julian Roots | 7/10 | 4882 days | 1% |
| Kyle Guffei | 7/10 | 4905 days | 1% |
| Steve Douthwaite | 10/10 | 4961 days | 1% |
| Joan and Colin Price | 7/10 | 4973 days | 1% |
| Jim and JoAnn Harllee | 9/10 | 4978 days | 1% |
| Julia Ramseier | 10/10 | 4984 days | 1% |
| Moss | 8/10 | 5232 days | 1% |
| Ian Douglas | 9/10 | 5234 days | 1% |
| D van Dongen | 8/10 | 5251 days | 1% |
| Christian & Julia | 9/10 | 5257 days | 1% |
| Moehl | 9/10 | 5259 days | 1% |
| Patricia Fearon | 8/10 | 5259 days | 1% |
| Walter & Heidi Baumann | 8/10 | 5261 days | 1% |
| Dave Simpson | 9/10 | 5261 days | 1% |
| Mags Adams | 8/10 | 5262 days | 1% |
| Hayo Heerink | 9/10 | 5262 days | 1% |
| de Weijer | 8/10 | 5264 days | 1% |
| Frank Waskikowski | 10/10 | 5270 days | 1% |
| Kim Thorsted | 8/10 | 5270 days | 1% |
| Janet | 9/10 | 5276 days | 1% |
| polzeath | 7/10 | 5276 days | 1% |
| Stig Domander | 6/10 | 5289 days | 1% |
| Bernhard & Brigitte Gosch | 8/10 | 5345 days | 1% |
| Sunshine25 | 10/10 | 5368 days | 1% |
| damaca | 6/10 | 5399 days | 1% |
| Nicola Shaw | 10/10 | 5606 days | 1% |
| Rachel Kent-Lawton | 9/10 | 5613 days | 1% |
| Colin Lockwood | 8/10 | 5616 days | 1% |
| Rachel Gerrand | 4/10 | 5618 days | 1% |
| Walter Peters | 9/10 | 5625 days | 1% |
| Anita Aleva | 8/10 | 5625 days | 1% |
| Mark Robinson | 7/10 | 5633 days | 1% |
| Rossiter | 10/10 | 5634 days | 1% |
| Patrick Decoster | 9/10 | 5634 days | 1% |
| Jorgen vahl Rasmussen | 10/10 | 5634 days | 1% |
| Mike Robinson | 9/10 | 5971 days | 1% |
| Gerdes | 9/10 | 5975 days | 1% |
| Phil Bruce | 8/10 | 5984 days | 1% |
| Malcolm Glad | 4/10 | 5991 days | 1% |
| Walter | 9/10 | 5992 days | 1% |
| Liz Pursey | 9/10 | 5998 days | 1% |
| Bryan Keddie | 8/10 | 6002 days | 1% |
| Camenzind | 8/10 | 6026 days | 1% |
| T S | 10/10 | 6037 days | 1% |
| Furger | 9/10 | 6070 days | 1% |
| Hansjoerg Ehrmann | 10/10 | 6079 days | 1% |
| Katerina Wimmer | 9/10 | 6079 days | 1% |
| wanganuilover | 10/10 | 6190 days | 1% |
| Sejna | 5/10 | 6254 days | 1% |
| monikav | 8/10 | 6312 days | 1% |
| Anita Nai | 7/10 | 6315 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kennedy Park Resort Napier experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.88% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Kennedy Park Resort Napier experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kennedy Park Resort Napier experience has been adjusted for 88 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 85 | -0.85% |
| 86 | -0.86% |
| 87 | -0.87% |
| 88 | -0.88% |
| 89 | -0.89% |
| 90 | -0.90% |
| 91 | -0.91% |
| … | … |
Balancing Adjustment
4.11% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.