Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kennedy Park Resort Napier.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kennedy Park Resort Napier
Valid Reviews
89 Valid Reviews
The Kennedy Park Resort Napier experience has a total of 94 reviews. There are 89 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 89 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
18% |
| 9/10 | 29 |
|
33% |
| 8/10 | 17 |
|
19% |
| 7/10 | 8 |
|
9% |
| 6/10 | 8 |
|
9% |
| 5/10 | 3 |
|
3% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
2% |
| 1/10 | 3 |
|
3% |
77.98% Average
The raw data average (mean) for all the Kennedy Park Resort Napier valid reviews is 77.98% and is based on 89 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
46 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 89 valid reviews, the experience has 46 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 46 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
15% |
| 9/10 | 16 |
|
35% |
| 8/10 | 14 |
|
30% |
| 7/10 | 4 |
|
9% |
| 6/10 | 2 |
|
4% |
| 5/10 | 1 |
|
2% |
| 4/10 | 2 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.39% Average
The raw data average (mean) for all the Kennedy Park Resort Napier face-to-face reviews is 82.39% and is based on 46 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
77.32%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Carolyn Christiansen | 8/10 | 82 days | 100% |
| Andrew Lester | 6/10 | 141 days | 87% |
| Clement | 9/10 | 141 days | 100% |
| Joann Petry | 9/10 | 172 days | 99% |
| Joy | 1/10 | 568 days | 34% |
| Shaun | 9/10 | 812 days | 63% |
| Prof. Dr. Henrik Schroeder-Boersch | 9/10 | 934 days | 51% |
| Chrissy | 5/10 | 934 days | 39% |
| Jaye Manso | 10/10 | 1056 days | 40% |
| Paige Hayward | 6/10 | 1299 days | 18% |
| River | 5/10 | 1329 days | 15% |
| Linc | 7/10 | 1390 days | 15% |
| Stacey | 9/10 | 1633 days | 7% |
| Ella | 7/10 | 1908 days | 5% |
| ShaneandJosiegoat | 3/10 | 2456 days | 2% |
| Raph | 9/10 | 2578 days | 4% |
| Niven | 10/10 | 2698 days | 3% |
| Cris | 10/10 | 2790 days | 3% |
| Ryan | 9/10 | 2913 days | 3% |
| João Muchon | 1/10 | 2913 days | 1% |
| Sandra Wilson-Ryke | 8/10 | 3159 days | 2% |
| Fifi and Jay | 6/10 | 3313 days | 2% |
| Wayne Britton | 9/10 | 3392 days | 2% |
| Sheona Smith | 9/10 | 3441 days | 2% |
| Mick Williams | 9/10 | 3474 days | 2% |
| Irene Buckle | 10/10 | 3524 days | 2% |
| Mike Guest | 10/10 | 3557 days | 2% |
| Paul O'Neill | 9/10 | 3740 days | 1% |
| Paul Abernethy | 10/10 | 3785 days | 1% |
| Patrick Austin | 9/10 | 3825 days | 1% |
| Jerry Trentham | 2/10 | 4312 days | 0% |
| Daniel Capener | 6/10 | 4374 days | 0% |
| monique colello | 1/10 | 4496 days | 0% |
| Chevy Levy | 6/10 | 4496 days | 1% |
| John Daniels | 2/10 | 4739 days | 0% |
| Eddie | 8/10 | 4830 days | 1% |
| Hendrik Rother | 6/10 | 4852 days | 1% |
| Michael Nolan | 9/10 | 4861 days | 1% |
| Julian Roots | 7/10 | 4861 days | 1% |
| Kyle Guffei | 7/10 | 4884 days | 1% |
| Steve Douthwaite | 10/10 | 4940 days | 1% |
| Joan and Colin Price | 7/10 | 4952 days | 1% |
| Jim and JoAnn Harllee | 9/10 | 4957 days | 1% |
| Julia Ramseier | 10/10 | 4963 days | 1% |
| Moss | 8/10 | 5211 days | 1% |
| Ian Douglas | 9/10 | 5213 days | 1% |
| D van Dongen | 8/10 | 5230 days | 1% |
| Christian & Julia | 9/10 | 5236 days | 1% |
| Moehl | 9/10 | 5238 days | 1% |
| Patricia Fearon | 8/10 | 5238 days | 1% |
| Walter & Heidi Baumann | 8/10 | 5240 days | 1% |
| Dave Simpson | 9/10 | 5240 days | 1% |
| Mags Adams | 8/10 | 5241 days | 1% |
| Hayo Heerink | 9/10 | 5241 days | 1% |
| de Weijer | 8/10 | 5243 days | 1% |
| Frank Waskikowski | 10/10 | 5249 days | 1% |
| Kim Thorsted | 8/10 | 5249 days | 1% |
| Janet | 9/10 | 5255 days | 1% |
| polzeath | 7/10 | 5255 days | 1% |
| Stig Domander | 6/10 | 5268 days | 1% |
| Bernhard & Brigitte Gosch | 8/10 | 5324 days | 1% |
| Sunshine25 | 10/10 | 5347 days | 1% |
| damaca | 6/10 | 5378 days | 1% |
| Nicola Shaw | 10/10 | 5585 days | 1% |
| Rachel Kent-Lawton | 9/10 | 5592 days | 1% |
| Colin Lockwood | 8/10 | 5595 days | 1% |
| Rachel Gerrand | 4/10 | 5597 days | 1% |
| Walter Peters | 9/10 | 5604 days | 1% |
| Anita Aleva | 8/10 | 5604 days | 1% |
| Mark Robinson | 7/10 | 5612 days | 1% |
| Rossiter | 10/10 | 5613 days | 1% |
| Patrick Decoster | 9/10 | 5613 days | 1% |
| Jorgen vahl Rasmussen | 10/10 | 5613 days | 1% |
| Mike Robinson | 9/10 | 5950 days | 1% |
| Gerdes | 9/10 | 5954 days | 1% |
| Phil Bruce | 8/10 | 5963 days | 1% |
| Malcolm Glad | 4/10 | 5970 days | 1% |
| Walter | 9/10 | 5971 days | 1% |
| Liz Pursey | 9/10 | 5977 days | 1% |
| Bryan Keddie | 8/10 | 5981 days | 1% |
| Camenzind | 8/10 | 6005 days | 1% |
| T S | 10/10 | 6016 days | 1% |
| Furger | 9/10 | 6049 days | 1% |
| Hansjoerg Ehrmann | 10/10 | 6058 days | 1% |
| Katerina Wimmer | 9/10 | 6058 days | 1% |
| wanganuilover | 10/10 | 6169 days | 1% |
| Sejna | 5/10 | 6233 days | 1% |
| monikav | 8/10 | 6291 days | 1% |
| Anita Nai | 7/10 | 6294 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kennedy Park Resort Napier experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.71% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 119 days. However the Kennedy Park Resort Napier experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kennedy Park Resort Napier experience has been adjusted for 67 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 64 | -0.68% |
| 65 | -0.69% |
| 66 | -0.70% |
| 67 | -0.71% |
| 68 | -0.72% |
| 69 | -0.73% |
| 70 | -0.74% |
| … | … |
Balancing Adjustment
4.05% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.