Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kennedy Park Resort Napier.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kennedy Park Resort Napier
Valid Reviews
85 Valid Reviews
The Kennedy Park Resort Napier experience has a total of 90 reviews. There are 85 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 85 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 16 |
|
19% |
| 9/10 | 27 |
|
32% |
| 8/10 | 16 |
|
19% |
| 7/10 | 8 |
|
9% |
| 6/10 | 7 |
|
8% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 2 |
|
2% |
| 1/10 | 3 |
|
4% |
77.88% Average
The raw data average (mean) for all the Kennedy Park Resort Napier valid reviews is 77.88% and is based on 85 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
46 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 85 valid reviews, the experience has 46 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 46 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 7 |
|
15% |
| 9/10 | 16 |
|
35% |
| 8/10 | 14 |
|
30% |
| 7/10 | 4 |
|
9% |
| 6/10 | 2 |
|
4% |
| 5/10 | 1 |
|
2% |
| 4/10 | 2 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.39% Average
The raw data average (mean) for all the Kennedy Park Resort Napier face-to-face reviews is 82.39% and is based on 46 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
74.20%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Joy | 1/10 | 406 days | 49% |
| Shaun | 9/10 | 650 days | 100% |
| Prof. Dr. Henrik Schroeder-Boersch | 9/10 | 772 days | 87% |
| Chrissy | 5/10 | 772 days | 67% |
| Jaye Manso | 10/10 | 894 days | 72% |
| Paige Hayward | 6/10 | 1137 days | 37% |
| River | 5/10 | 1167 days | 30% |
| Linc | 7/10 | 1228 days | 31% |
| Stacey | 9/10 | 1471 days | 16% |
| Ella | 7/10 | 1746 days | 7% |
| ShaneandJosiegoat | 3/10 | 2294 days | 3% |
| Raph | 9/10 | 2416 days | 5% |
| Niven | 10/10 | 2536 days | 5% |
| Cris | 10/10 | 2628 days | 5% |
| Ryan | 9/10 | 2751 days | 4% |
| João Muchon | 1/10 | 2751 days | 2% |
| Sandra Wilson-Ryke | 8/10 | 2997 days | 3% |
| Fifi and Jay | 6/10 | 3151 days | 3% |
| Wayne Britton | 9/10 | 3230 days | 3% |
| Sheona Smith | 9/10 | 3279 days | 3% |
| Mick Williams | 9/10 | 3312 days | 3% |
| Irene Buckle | 10/10 | 3362 days | 3% |
| Mike Guest | 10/10 | 3395 days | 3% |
| Paul O'Neill | 9/10 | 3578 days | 2% |
| Paul Abernethy | 10/10 | 3623 days | 2% |
| Patrick Austin | 9/10 | 3663 days | 2% |
| Jerry Trentham | 2/10 | 4150 days | 0% |
| Daniel Capener | 6/10 | 4212 days | 0% |
| monique colello | 1/10 | 4334 days | 0% |
| Chevy Levy | 6/10 | 4334 days | 0% |
| John Daniels | 2/10 | 4577 days | 1% |
| Eddie | 8/10 | 4668 days | 1% |
| Hendrik Rother | 6/10 | 4690 days | 1% |
| Michael Nolan | 9/10 | 4699 days | 1% |
| Julian Roots | 7/10 | 4699 days | 1% |
| Kyle Guffei | 7/10 | 4722 days | 1% |
| Steve Douthwaite | 10/10 | 4778 days | 1% |
| Joan and Colin Price | 7/10 | 4790 days | 1% |
| Jim and JoAnn Harllee | 9/10 | 4795 days | 1% |
| Julia Ramseier | 10/10 | 4801 days | 1% |
| Moss | 8/10 | 5049 days | 1% |
| Ian Douglas | 9/10 | 5051 days | 1% |
| D van Dongen | 8/10 | 5068 days | 1% |
| Christian & Julia | 9/10 | 5074 days | 1% |
| Moehl | 9/10 | 5076 days | 1% |
| Patricia Fearon | 8/10 | 5076 days | 1% |
| Walter & Heidi Baumann | 8/10 | 5078 days | 1% |
| Dave Simpson | 9/10 | 5078 days | 1% |
| Mags Adams | 8/10 | 5079 days | 1% |
| Hayo Heerink | 9/10 | 5079 days | 1% |
| de Weijer | 8/10 | 5081 days | 1% |
| Frank Waskikowski | 10/10 | 5087 days | 1% |
| Kim Thorsted | 8/10 | 5087 days | 1% |
| Janet | 9/10 | 5093 days | 1% |
| polzeath | 7/10 | 5093 days | 1% |
| Stig Domander | 6/10 | 5106 days | 1% |
| Bernhard & Brigitte Gosch | 8/10 | 5162 days | 1% |
| Sunshine25 | 10/10 | 5185 days | 1% |
| damaca | 6/10 | 5216 days | 1% |
| Nicola Shaw | 10/10 | 5423 days | 1% |
| Rachel Kent-Lawton | 9/10 | 5430 days | 1% |
| Colin Lockwood | 8/10 | 5433 days | 1% |
| Rachel Gerrand | 4/10 | 5435 days | 1% |
| Walter Peters | 9/10 | 5442 days | 1% |
| Anita Aleva | 8/10 | 5442 days | 1% |
| Mark Robinson | 7/10 | 5450 days | 1% |
| Rossiter | 10/10 | 5451 days | 1% |
| Patrick Decoster | 9/10 | 5451 days | 1% |
| Jorgen vahl Rasmussen | 10/10 | 5451 days | 1% |
| Mike Robinson | 9/10 | 5788 days | 1% |
| Gerdes | 9/10 | 5792 days | 1% |
| Phil Bruce | 8/10 | 5801 days | 1% |
| Malcolm Glad | 4/10 | 5808 days | 1% |
| Walter | 9/10 | 5809 days | 1% |
| Liz Pursey | 9/10 | 5815 days | 1% |
| Bryan Keddie | 8/10 | 5819 days | 1% |
| Camenzind | 8/10 | 5843 days | 1% |
| T S | 10/10 | 5854 days | 1% |
| Furger | 9/10 | 5887 days | 1% |
| Hansjoerg Ehrmann | 10/10 | 5896 days | 1% |
| Katerina Wimmer | 9/10 | 5896 days | 1% |
| wanganuilover | 10/10 | 6007 days | 1% |
| Sejna | 5/10 | 6071 days | 1% |
| monikav | 8/10 | 6129 days | 1% |
| Anita Nai | 7/10 | 6132 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kennedy Park Resort Napier experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Kennedy Park Resort Napier experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kennedy Park Resort Napier experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
6.92% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.