Ranking Score Explained

Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Te Araroa Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Te Araroa Holiday Park

Valid Reviews

24 Valid Reviews

The Te Araroa Holiday Park experience has a total of 25 reviews. There are 24 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 24 valid reviews:

Rating Count Percentage
10/10 2
8%
9/10 3
13%
8/10 5
21%
7/10 1
4%
6/10 1
4%
5/10 3
13%
4/10 5
21%
3/10 2
8%
2/10 1
4%
1/10 1
4%

60.00% Average

The raw data average (mean) for all the Te Araroa Holiday Park valid reviews is 60.00% and is based on 24 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

4 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 24 valid reviews, the experience has 4 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 4 face-to-face reviews:

Rating Count Percentage
10/10 1
25%
9/10 0
0%
8/10 1
25%
7/10 0
0%
6/10 0
0%
5/10 0
0%
4/10 1
25%
3/10 0
0%
2/10 1
25%
1/10 0
0%

60.00% Average

The raw data average (mean) for all the Te Araroa Holiday Park face-to-face reviews is 60.00% and is based on 4 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

70.49%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Hilary Murphy 3/10 66 days 59%
Pip 8/10 340 days 100%
Paige 9/10 1039 days 43%
ABullot 10/10 1070 days 41%
JP 4/10 1376 days 11%
Lisa 7/10 1801 days 5%
Kat Pope 5/10 1893 days 4%
Tezial 8/10 2166 days 4%
Fifi and Jay 5/10 2750 days 2%
Karl Wichmann 5/10 2956 days 2%
Bianca Macri 4/10 3132 days 1%
Philippa and Adam 4/10 3200 days 1%
Jane Knight 9/10 3509 days 2%
Stephen McNair 3/10 3627 days 1%
Max Diaz 1/10 3841 days 0%
C&P Macwhippy 4/10 3902 days 0%
Brita Topp 8/10 3902 days 1%
David Restell 6/10 4206 days 0%
Mike3 8/10 4663 days 1%
Ian Sainsbury 2/10 4677 days 0%
_mel_ 9/10 4723 days 1%
Laura Leigh 10/10 5022 days 0%
Suzan Spoelstra 8/10 5044 days 0%
Noeme Villeroy 4/10 5769 days 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Te Araroa Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.71% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Te Araroa Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Te Araroa Holiday Park experience has been adjusted for 35 days. Adjustments are according to the following table.

Days Adjustment
32 -0.65%
33 -0.67%
34 -0.69%
35 -0.71%
36 -0.73%
37 -0.75%
38 -0.77%

Balancing Adjustment

7.13% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

77%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.