Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waikite Valley Thermal Pools Campground
Valid Reviews
109 Valid Reviews
The Waikite Valley Thermal Pools Campground experience has a total of 112 reviews. There are 109 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 32 |
|
29% |
| 8/10 | 28 |
|
26% |
| 7/10 | 7 |
|
6% |
| 6/10 | 8 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
84.95% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground valid reviews is 84.95% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
24% |
| 9/10 | 13 |
|
38% |
| 8/10 | 7 |
|
21% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.88% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground face-to-face reviews is 85.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.52%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Elan | 10/10 | 128 days | 100% |
| Viktoria | 10/10 | 189 days | 99% |
| RGill | 10/10 | 250 days | 97% |
| Jojo&Skoko | 9/10 | 340 days | 93% |
| Emily | 10/10 | 371 days | 93% |
| Henry | 10/10 | 462 days | 89% |
| Laura Hadden | 10/10 | 493 days | 87% |
| Finlay | 8/10 | 524 days | 83% |
| YP | 8/10 | 615 days | 78% |
| Caron | 10/10 | 646 days | 77% |
| Knut | 8/10 | 767 days | 66% |
| Cholly | 10/10 | 798 days | 64% |
| Emily Johnson | 10/10 | 859 days | 58% |
| Kat | 4/10 | 890 days | 36% |
| Tzan from CA | 10/10 | 890 days | 55% |
| Jill Ruwhiu | 10/10 | 920 days | 52% |
| Arie | 9/10 | 1040 days | 40% |
| cearon | 9/10 | 1316 days | 20% |
| Sebastian Stoof | 6/10 | 1436 days | 12% |
| Chonti | 10/10 | 1620 days | 7% |
| Wombus | 8/10 | 1893 days | 5% |
| The Party Bus | 10/10 | 2046 days | 5% |
| Neil Holland | 9/10 | 2107 days | 4% |
| Cor Dekker | 6/10 | 2198 days | 4% |
| Declan Byrne | 10/10 | 2198 days | 4% |
| Lisa | 10/10 | 2228 days | 4% |
| Lausgrott from Germany | 10/10 | 2289 days | 4% |
| Scooper | 9/10 | 2412 days | 4% |
| Marn | 7/10 | 2473 days | 3% |
| Francois & Caroline | 9/10 | 2532 days | 4% |
| Camping-Dave | 6/10 | 2624 days | 3% |
| KCtravels | 8/10 | 2624 days | 3% |
| Kenza | 9/10 | 2624 days | 3% |
| Emma Higgins | 10/10 | 2654 days | 3% |
| Mike Fricker | 10/10 | 2654 days | 3% |
| Mike Fricker | 8/10 | 2654 days | 3% |
| Bradletn | 8/10 | 2807 days | 3% |
| Terrah2o | 8/10 | 2807 days | 3% |
| Magenta McHalick | 7/10 | 2863 days | 2% |
| Roadrunner | 2/10 | 2866 days | 1% |
| Tina and Terry | 1/10 | 2866 days | 1% |
| Eversons | 10/10 | 2866 days | 3% |
| Nora Tobies | 9/10 | 2933 days | 3% |
| Arnie Siewert | 6/10 | 2962 days | 2% |
| Nadene Wheatley | 10/10 | 2968 days | 3% |
| Lyle Walker | 10/10 | 2985 days | 3% |
| Mark Ravenscroft | 9/10 | 3143 days | 2% |
| Roger | 7/10 | 3158 days | 2% |
| Gail Hunter | 8/10 | 3226 days | 2% |
| irene winter | 9/10 | 3262 days | 2% |
| Kirsten qProsser | 10/10 | 3291 days | 2% |
| Robert Wolf | 10/10 | 3329 days | 2% |
| Erin Polcyn Sailer | 9/10 | 3517 days | 2% |
| Boukje Diijkstra | 8/10 | 3576 days | 2% |
| Steve | 8/10 | 3577 days | 2% |
| Janneke Hekhuis | 8/10 | 3608 days | 1% |
| Antonio BENITEZ | 6/10 | 3628 days | 1% |
| David From Switzerland | 10/10 | 3658 days | 1% |
| Jo Batt | 8/10 | 3663 days | 1% |
| Nyla and Alan Ramsay | 9/10 | 3692 days | 1% |
| Sarah Gurney | 8/10 | 3695 days | 1% |
| Chester Martin | 9/10 | 3765 days | 1% |
| Anita and Wilbur | 9/10 | 3772 days | 1% |
| Vallerie Spoo | 9/10 | 3927 days | 1% |
| Lieselotte Michels | 9/10 | 3964 days | 1% |
| Wilma Senior | 9/10 | 3993 days | 1% |
| holidaymad from Solihull | 7/10 | 3993 days | 1% |
| Grant Pease | 8/10 | 4054 days | 1% |
| Daniel Jarrett | 7/10 | 4115 days | 0% |
| Xan Northman | 10/10 | 4207 days | 0% |
| Mike Fricker | 8/10 | 4238 days | 0% |
| Eva-Maria Krueger | 8/10 | 4299 days | 0% |
| Steffen | 6/10 | 4302 days | 0% |
| Sergey Pronkin | 6/10 | 4302 days | 0% |
| Nina Helmling | 9/10 | 4302 days | 0% |
| Leon Courtney | 8/10 | 4306 days | 0% |
| Valerio Penita | 9/10 | 4341 days | 0% |
| Bet | 9/10 | 4357 days | 0% |
| Marie Lillieskold | 9/10 | 4358 days | 0% |
| Peter Shorten | 9/10 | 4603 days | 1% |
| Humphrey | 8/10 | 4633 days | 1% |
| Bonnie and David Appleby | 9/10 | 4664 days | 1% |
| Guillot | 9/10 | 4671 days | 1% |
| Michal | 7/10 | 4740 days | 1% |
| Brigitte | 8/10 | 4742 days | 1% |
| Moorman | 9/10 | 4745 days | 1% |
| sueadegizmo | 9/10 | 4937 days | 1% |
| Sandra Dirk | 9/10 | 5021 days | 1% |
| Sebastian Rossbach | 10/10 | 5041 days | 1% |
| Nelly & Lisa | 10/10 | 5045 days | 1% |
| Carla Mathieu | 10/10 | 5048 days | 1% |
| Anika | 8/10 | 5057 days | 1% |
| CMJ | 8/10 | 5089 days | 1% |
| dnigolian | 8/10 | 5211 days | 1% |
| Julie Norton | 9/10 | 5365 days | 1% |
| Michel Op't Landt | 8/10 | 5401 days | 1% |
| F Horrex | 8/10 | 5414 days | 1% |
| Bucher | 9/10 | 5509 days | 1% |
| Andrew Hammond | 8/10 | 5546 days | 1% |
| David Milner | 8/10 | 5766 days | 1% |
| Helen Power | 6/10 | 5783 days | 1% |
| ilkal | 9/10 | 5836 days | 1% |
| Lynn Maguire | 10/10 | 5836 days | 1% |
| braunweiler | 10/10 | 5839 days | 1% |
| Ann S | 10/10 | 5858 days | 1% |
| Roeder Grit | 8/10 | 5861 days | 1% |
| Ton Buil | 9/10 | 5862 days | 1% |
| Kruiver | 7/10 | 6135 days | 1% |
| Ole | 9/10 | 6143 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.14% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Waikite Valley Thermal Pools Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools Campground experience has been adjusted for 105 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 102 | -2.08% |
| 103 | -2.10% |
| 104 | -2.12% |
| 105 | -2.14% |
| 106 | -2.16% |
| 107 | -2.18% |
| 108 | -2.20% |
| … | … |
Balancing Adjustment
0.95% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.