Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waikite Valley Thermal Pools Campground
Valid Reviews
109 Valid Reviews
The Waikite Valley Thermal Pools Campground experience has a total of 111 reviews. There are 109 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 32 |
|
29% |
| 8/10 | 28 |
|
26% |
| 7/10 | 7 |
|
6% |
| 6/10 | 8 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
84.95% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground valid reviews is 84.95% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
24% |
| 9/10 | 13 |
|
38% |
| 8/10 | 7 |
|
21% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.88% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground face-to-face reviews is 85.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.95%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Elan | 10/10 | 344 days | 100% |
| Viktoria | 10/10 | 405 days | 97% |
| RGill | 10/10 | 466 days | 94% |
| Jojo&Skoko | 9/10 | 556 days | 87% |
| Emily | 10/10 | 587 days | 86% |
| Henry | 10/10 | 678 days | 79% |
| Laura Hadden | 10/10 | 709 days | 76% |
| Finlay | 8/10 | 740 days | 72% |
| YP | 8/10 | 831 days | 64% |
| Caron | 10/10 | 862 days | 62% |
| Knut | 8/10 | 983 days | 48% |
| Cholly | 10/10 | 1014 days | 46% |
| Emily Johnson | 10/10 | 1075 days | 40% |
| Kat | 4/10 | 1106 days | 24% |
| Tzan from CA | 10/10 | 1106 days | 37% |
| Jill Ruwhiu | 10/10 | 1136 days | 34% |
| Arie | 9/10 | 1256 days | 25% |
| cearon | 9/10 | 1532 days | 10% |
| Sebastian Stoof | 6/10 | 1652 days | 6% |
| Chonti | 10/10 | 1836 days | 5% |
| Wombus | 8/10 | 2109 days | 5% |
| The Party Bus | 10/10 | 2262 days | 4% |
| Neil Holland | 9/10 | 2323 days | 4% |
| Cor Dekker | 6/10 | 2414 days | 3% |
| Declan Byrne | 10/10 | 2414 days | 4% |
| Lisa | 10/10 | 2444 days | 4% |
| Lausgrott from Germany | 10/10 | 2505 days | 4% |
| Scooper | 9/10 | 2628 days | 4% |
| Marn | 7/10 | 2689 days | 3% |
| Francois & Caroline | 9/10 | 2748 days | 3% |
| Camping-Dave | 6/10 | 2840 days | 3% |
| KCtravels | 8/10 | 2840 days | 3% |
| Kenza | 9/10 | 2840 days | 3% |
| Emma Higgins | 10/10 | 2869 days | 3% |
| Mike Fricker | 10/10 | 2870 days | 3% |
| Mike Fricker | 8/10 | 2870 days | 3% |
| Bradletn | 8/10 | 3023 days | 3% |
| Terrah2o | 8/10 | 3023 days | 3% |
| Magenta McHalick | 7/10 | 3079 days | 2% |
| Roadrunner | 2/10 | 3082 days | 1% |
| Tina and Terry | 1/10 | 3082 days | 1% |
| Eversons | 10/10 | 3082 days | 3% |
| Nora Tobies | 9/10 | 3149 days | 2% |
| Arnie Siewert | 6/10 | 3178 days | 2% |
| Nadene Wheatley | 10/10 | 3184 days | 2% |
| Lyle Walker | 10/10 | 3201 days | 2% |
| Mark Ravenscroft | 9/10 | 3359 days | 2% |
| Roger | 7/10 | 3374 days | 2% |
| Gail Hunter | 8/10 | 3442 days | 2% |
| irene winter | 9/10 | 3477 days | 2% |
| Kirsten qProsser | 10/10 | 3507 days | 2% |
| Robert Wolf | 10/10 | 3545 days | 1% |
| Erin Polcyn Sailer | 9/10 | 3733 days | 1% |
| Boukje Diijkstra | 8/10 | 3792 days | 1% |
| Steve | 8/10 | 3793 days | 1% |
| Janneke Hekhuis | 8/10 | 3824 days | 1% |
| Antonio BENITEZ | 6/10 | 3844 days | 1% |
| David From Switzerland | 10/10 | 3874 days | 1% |
| Jo Batt | 8/10 | 3879 days | 1% |
| Nyla and Alan Ramsay | 9/10 | 3908 days | 1% |
| Sarah Gurney | 8/10 | 3911 days | 1% |
| Chester Martin | 9/10 | 3981 days | 1% |
| Anita and Wilbur | 9/10 | 3988 days | 1% |
| Vallerie Spoo | 9/10 | 4143 days | 0% |
| Lieselotte Michels | 9/10 | 4180 days | 0% |
| Wilma Senior | 9/10 | 4208 days | 0% |
| holidaymad from Solihull | 7/10 | 4208 days | 0% |
| Grant Pease | 8/10 | 4269 days | 0% |
| Daniel Jarrett | 7/10 | 4330 days | 0% |
| Xan Northman | 10/10 | 4423 days | 1% |
| Mike Fricker | 8/10 | 4454 days | 1% |
| Eva-Maria Krueger | 8/10 | 4515 days | 1% |
| Steffen | 6/10 | 4518 days | 1% |
| Sergey Pronkin | 6/10 | 4518 days | 1% |
| Nina Helmling | 9/10 | 4518 days | 1% |
| Leon Courtney | 8/10 | 4522 days | 1% |
| Valerio Penita | 9/10 | 4557 days | 1% |
| Bet | 9/10 | 4573 days | 1% |
| Marie Lillieskold | 9/10 | 4574 days | 1% |
| Peter Shorten | 9/10 | 4819 days | 1% |
| Humphrey | 8/10 | 4849 days | 1% |
| Bonnie and David Appleby | 9/10 | 4880 days | 1% |
| Guillot | 9/10 | 4887 days | 1% |
| Michal | 7/10 | 4956 days | 1% |
| Brigitte | 8/10 | 4958 days | 1% |
| Moorman | 9/10 | 4961 days | 1% |
| sueadegizmo | 9/10 | 5153 days | 1% |
| Sandra Dirk | 9/10 | 5237 days | 1% |
| Sebastian Rossbach | 10/10 | 5257 days | 1% |
| Nelly & Lisa | 10/10 | 5261 days | 1% |
| Carla Mathieu | 10/10 | 5264 days | 1% |
| Anika | 8/10 | 5273 days | 1% |
| CMJ | 8/10 | 5305 days | 1% |
| dnigolian | 8/10 | 5427 days | 1% |
| Julie Norton | 9/10 | 5581 days | 1% |
| Michel Op't Landt | 8/10 | 5617 days | 1% |
| F Horrex | 8/10 | 5630 days | 1% |
| Bucher | 9/10 | 5725 days | 1% |
| Andrew Hammond | 8/10 | 5762 days | 1% |
| David Milner | 8/10 | 5982 days | 1% |
| Helen Power | 6/10 | 5999 days | 1% |
| ilkal | 9/10 | 6052 days | 1% |
| Lynn Maguire | 10/10 | 6052 days | 1% |
| braunweiler | 10/10 | 6055 days | 1% |
| Ann S | 10/10 | 6074 days | 1% |
| Roeder Grit | 8/10 | 6077 days | 1% |
| Ton Buil | 9/10 | 6078 days | 1% |
| Kruiver | 7/10 | 6351 days | 1% |
| Ole | 9/10 | 6359 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.00% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Waikite Valley Thermal Pools Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools Campground experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -1.97% |
| 198 | -1.98% |
| 199 | -1.99% |
| 200 | -2.00% |
| 201 | -2.01% |
| 202 | -2.02% |
| 203 | -2.03% |
| … | … |
Balancing Adjustment
0.88% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.