G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waikite Valley Thermal Pools Campground
Valid Reviews
109 Valid Reviews
The Waikite Valley Thermal Pools Campground experience has a total of 111 reviews. There are 109 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 32 |
|
29% |
| 8/10 | 28 |
|
26% |
| 7/10 | 7 |
|
6% |
| 6/10 | 8 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
84.95% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground valid reviews is 84.95% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
24% |
| 9/10 | 13 |
|
38% |
| 8/10 | 7 |
|
21% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.88% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground face-to-face reviews is 85.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.03%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Elan | 10/10 | 383 days | 100% |
| Viktoria | 10/10 | 444 days | 97% |
| RGill | 10/10 | 505 days | 93% |
| Jojo&Skoko | 9/10 | 595 days | 86% |
| Emily | 10/10 | 626 days | 85% |
| Henry | 10/10 | 717 days | 77% |
| Laura Hadden | 10/10 | 748 days | 74% |
| Finlay | 8/10 | 779 days | 70% |
| YP | 8/10 | 870 days | 61% |
| Caron | 10/10 | 901 days | 59% |
| Knut | 8/10 | 1022 days | 45% |
| Cholly | 10/10 | 1053 days | 43% |
| Emily Johnson | 10/10 | 1114 days | 37% |
| Kat | 4/10 | 1145 days | 22% |
| Tzan from CA | 10/10 | 1145 days | 34% |
| Jill Ruwhiu | 10/10 | 1175 days | 32% |
| Arie | 9/10 | 1295 days | 23% |
| cearon | 9/10 | 1571 days | 9% |
| Sebastian Stoof | 6/10 | 1691 days | 6% |
| Chonti | 10/10 | 1875 days | 5% |
| Wombus | 8/10 | 2148 days | 5% |
| The Party Bus | 10/10 | 2301 days | 4% |
| Neil Holland | 9/10 | 2362 days | 4% |
| Cor Dekker | 6/10 | 2453 days | 4% |
| Declan Byrne | 10/10 | 2453 days | 4% |
| Lisa | 10/10 | 2483 days | 4% |
| Lausgrott from Germany | 10/10 | 2544 days | 4% |
| Scooper | 9/10 | 2667 days | 4% |
| Marn | 7/10 | 2728 days | 3% |
| Francois & Caroline | 9/10 | 2787 days | 3% |
| Camping-Dave | 6/10 | 2879 days | 3% |
| KCtravels | 8/10 | 2879 days | 3% |
| Kenza | 9/10 | 2879 days | 3% |
| Emma Higgins | 10/10 | 2908 days | 3% |
| Mike Fricker | 10/10 | 2909 days | 3% |
| Mike Fricker | 8/10 | 2909 days | 3% |
| Bradletn | 8/10 | 3062 days | 3% |
| Terrah2o | 8/10 | 3062 days | 3% |
| Magenta McHalick | 7/10 | 3118 days | 2% |
| Roadrunner | 2/10 | 3121 days | 1% |
| Tina and Terry | 1/10 | 3121 days | 1% |
| Eversons | 10/10 | 3121 days | 3% |
| Nora Tobies | 9/10 | 3188 days | 2% |
| Arnie Siewert | 6/10 | 3217 days | 2% |
| Nadene Wheatley | 10/10 | 3223 days | 2% |
| Lyle Walker | 10/10 | 3240 days | 2% |
| Mark Ravenscroft | 9/10 | 3398 days | 2% |
| Roger | 7/10 | 3413 days | 2% |
| Gail Hunter | 8/10 | 3481 days | 2% |
| irene winter | 9/10 | 3516 days | 2% |
| Kirsten qProsser | 10/10 | 3546 days | 2% |
| Robert Wolf | 10/10 | 3584 days | 2% |
| Erin Polcyn Sailer | 9/10 | 3772 days | 1% |
| Boukje Diijkstra | 8/10 | 3831 days | 1% |
| Steve | 8/10 | 3832 days | 1% |
| Janneke Hekhuis | 8/10 | 3863 days | 1% |
| Antonio BENITEZ | 6/10 | 3883 days | 1% |
| David From Switzerland | 10/10 | 3913 days | 1% |
| Jo Batt | 8/10 | 3918 days | 1% |
| Nyla and Alan Ramsay | 9/10 | 3947 days | 1% |
| Sarah Gurney | 8/10 | 3950 days | 1% |
| Chester Martin | 9/10 | 4020 days | 1% |
| Anita and Wilbur | 9/10 | 4027 days | 1% |
| Vallerie Spoo | 9/10 | 4182 days | 0% |
| Lieselotte Michels | 9/10 | 4219 days | 0% |
| Wilma Senior | 9/10 | 4247 days | 0% |
| holidaymad from Solihull | 7/10 | 4247 days | 0% |
| Grant Pease | 8/10 | 4308 days | 0% |
| Daniel Jarrett | 7/10 | 4369 days | 0% |
| Xan Northman | 10/10 | 4462 days | 1% |
| Mike Fricker | 8/10 | 4493 days | 1% |
| Eva-Maria Krueger | 8/10 | 4554 days | 1% |
| Steffen | 6/10 | 4557 days | 1% |
| Sergey Pronkin | 6/10 | 4557 days | 1% |
| Nina Helmling | 9/10 | 4557 days | 1% |
| Leon Courtney | 8/10 | 4561 days | 1% |
| Valerio Penita | 9/10 | 4596 days | 1% |
| Bet | 9/10 | 4612 days | 1% |
| Marie Lillieskold | 9/10 | 4613 days | 1% |
| Peter Shorten | 9/10 | 4858 days | 1% |
| Humphrey | 8/10 | 4888 days | 1% |
| Bonnie and David Appleby | 9/10 | 4919 days | 1% |
| Guillot | 9/10 | 4926 days | 1% |
| Michal | 7/10 | 4995 days | 1% |
| Brigitte | 8/10 | 4997 days | 1% |
| Moorman | 9/10 | 5000 days | 1% |
| sueadegizmo | 9/10 | 5192 days | 1% |
| Sandra Dirk | 9/10 | 5276 days | 1% |
| Sebastian Rossbach | 10/10 | 5296 days | 1% |
| Nelly & Lisa | 10/10 | 5300 days | 1% |
| Carla Mathieu | 10/10 | 5303 days | 1% |
| Anika | 8/10 | 5312 days | 1% |
| CMJ | 8/10 | 5344 days | 1% |
| dnigolian | 8/10 | 5466 days | 1% |
| Julie Norton | 9/10 | 5620 days | 1% |
| Michel Op't Landt | 8/10 | 5656 days | 1% |
| F Horrex | 8/10 | 5669 days | 1% |
| Bucher | 9/10 | 5764 days | 1% |
| Andrew Hammond | 8/10 | 5801 days | 1% |
| David Milner | 8/10 | 6021 days | 1% |
| Helen Power | 6/10 | 6038 days | 1% |
| ilkal | 9/10 | 6091 days | 1% |
| Lynn Maguire | 10/10 | 6091 days | 1% |
| braunweiler | 10/10 | 6094 days | 1% |
| Ann S | 10/10 | 6113 days | 1% |
| Roeder Grit | 8/10 | 6116 days | 1% |
| Ton Buil | 9/10 | 6117 days | 1% |
| Kruiver | 7/10 | 6390 days | 1% |
| Ole | 9/10 | 6398 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.36% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 110 days. However the Waikite Valley Thermal Pools Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools Campground experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.33% |
| 198 | -2.34% |
| 199 | -2.35% |
| 200 | -2.36% |
| 201 | -2.37% |
| 202 | -2.39% |
| 203 | -2.40% |
| … | … |
Balancing Adjustment
0.91% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.