Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waikite Valley Thermal Pools Campground
Valid Reviews
109 Valid Reviews
The Waikite Valley Thermal Pools Campground experience has a total of 111 reviews. There are 109 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 32 |
|
29% |
| 8/10 | 28 |
|
26% |
| 7/10 | 7 |
|
6% |
| 6/10 | 8 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
84.95% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground valid reviews is 84.95% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
24% |
| 9/10 | 13 |
|
38% |
| 8/10 | 7 |
|
21% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.88% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground face-to-face reviews is 85.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.10%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Elan | 10/10 | 424 days | 100% |
| Viktoria | 10/10 | 485 days | 96% |
| RGill | 10/10 | 546 days | 92% |
| Jojo&Skoko | 9/10 | 636 days | 85% |
| Emily | 10/10 | 667 days | 83% |
| Henry | 10/10 | 758 days | 75% |
| Laura Hadden | 10/10 | 789 days | 72% |
| Finlay | 8/10 | 820 days | 67% |
| YP | 8/10 | 911 days | 57% |
| Caron | 10/10 | 942 days | 55% |
| Knut | 8/10 | 1063 days | 42% |
| Cholly | 10/10 | 1094 days | 39% |
| Emily Johnson | 10/10 | 1155 days | 34% |
| Kat | 4/10 | 1186 days | 21% |
| Tzan from CA | 10/10 | 1186 days | 31% |
| Jill Ruwhiu | 10/10 | 1216 days | 29% |
| Arie | 9/10 | 1336 days | 21% |
| cearon | 9/10 | 1612 days | 8% |
| Sebastian Stoof | 6/10 | 1732 days | 5% |
| Chonti | 10/10 | 1916 days | 5% |
| Wombus | 8/10 | 2189 days | 5% |
| The Party Bus | 10/10 | 2342 days | 4% |
| Neil Holland | 9/10 | 2403 days | 4% |
| Cor Dekker | 6/10 | 2494 days | 3% |
| Declan Byrne | 10/10 | 2494 days | 4% |
| Lisa | 10/10 | 2524 days | 4% |
| Lausgrott from Germany | 10/10 | 2585 days | 4% |
| Scooper | 9/10 | 2708 days | 4% |
| Marn | 7/10 | 2769 days | 3% |
| Francois & Caroline | 9/10 | 2828 days | 3% |
| Camping-Dave | 6/10 | 2920 days | 3% |
| KCtravels | 8/10 | 2920 days | 3% |
| Kenza | 9/10 | 2920 days | 3% |
| Emma Higgins | 10/10 | 2950 days | 3% |
| Mike Fricker | 10/10 | 2950 days | 3% |
| Mike Fricker | 8/10 | 2950 days | 3% |
| Bradletn | 8/10 | 3103 days | 3% |
| Terrah2o | 8/10 | 3103 days | 3% |
| Magenta McHalick | 7/10 | 3159 days | 2% |
| Roadrunner | 2/10 | 3162 days | 1% |
| Tina and Terry | 1/10 | 3162 days | 1% |
| Eversons | 10/10 | 3162 days | 3% |
| Nora Tobies | 9/10 | 3229 days | 2% |
| Arnie Siewert | 6/10 | 3258 days | 2% |
| Nadene Wheatley | 10/10 | 3264 days | 2% |
| Lyle Walker | 10/10 | 3281 days | 2% |
| Mark Ravenscroft | 9/10 | 3439 days | 2% |
| Roger | 7/10 | 3454 days | 2% |
| Gail Hunter | 8/10 | 3522 days | 2% |
| irene winter | 9/10 | 3558 days | 2% |
| Kirsten qProsser | 10/10 | 3587 days | 1% |
| Robert Wolf | 10/10 | 3625 days | 1% |
| Erin Polcyn Sailer | 9/10 | 3813 days | 1% |
| Boukje Diijkstra | 8/10 | 3872 days | 1% |
| Steve | 8/10 | 3873 days | 1% |
| Janneke Hekhuis | 8/10 | 3904 days | 1% |
| Antonio BENITEZ | 6/10 | 3924 days | 1% |
| David From Switzerland | 10/10 | 3954 days | 1% |
| Jo Batt | 8/10 | 3959 days | 1% |
| Nyla and Alan Ramsay | 9/10 | 3988 days | 1% |
| Sarah Gurney | 8/10 | 3991 days | 1% |
| Chester Martin | 9/10 | 4061 days | 1% |
| Anita and Wilbur | 9/10 | 4068 days | 1% |
| Vallerie Spoo | 9/10 | 4223 days | 0% |
| Lieselotte Michels | 9/10 | 4260 days | 0% |
| Wilma Senior | 9/10 | 4289 days | 0% |
| holidaymad from Solihull | 7/10 | 4289 days | 0% |
| Grant Pease | 8/10 | 4350 days | 0% |
| Daniel Jarrett | 7/10 | 4411 days | 1% |
| Xan Northman | 10/10 | 4503 days | 1% |
| Mike Fricker | 8/10 | 4534 days | 1% |
| Eva-Maria Krueger | 8/10 | 4595 days | 1% |
| Steffen | 6/10 | 4598 days | 1% |
| Sergey Pronkin | 6/10 | 4598 days | 1% |
| Nina Helmling | 9/10 | 4598 days | 1% |
| Leon Courtney | 8/10 | 4602 days | 1% |
| Valerio Penita | 9/10 | 4637 days | 1% |
| Bet | 9/10 | 4653 days | 1% |
| Marie Lillieskold | 9/10 | 4654 days | 1% |
| Peter Shorten | 9/10 | 4899 days | 1% |
| Humphrey | 8/10 | 4929 days | 1% |
| Bonnie and David Appleby | 9/10 | 4960 days | 1% |
| Guillot | 9/10 | 4967 days | 1% |
| Michal | 7/10 | 5036 days | 1% |
| Brigitte | 8/10 | 5038 days | 1% |
| Moorman | 9/10 | 5041 days | 1% |
| sueadegizmo | 9/10 | 5233 days | 1% |
| Sandra Dirk | 9/10 | 5317 days | 1% |
| Sebastian Rossbach | 10/10 | 5337 days | 1% |
| Nelly & Lisa | 10/10 | 5341 days | 1% |
| Carla Mathieu | 10/10 | 5344 days | 1% |
| Anika | 8/10 | 5353 days | 1% |
| CMJ | 8/10 | 5385 days | 1% |
| dnigolian | 8/10 | 5507 days | 1% |
| Julie Norton | 9/10 | 5661 days | 1% |
| Michel Op't Landt | 8/10 | 5697 days | 1% |
| F Horrex | 8/10 | 5710 days | 1% |
| Bucher | 9/10 | 5805 days | 1% |
| Andrew Hammond | 8/10 | 5842 days | 1% |
| David Milner | 8/10 | 6062 days | 1% |
| Helen Power | 6/10 | 6079 days | 1% |
| ilkal | 9/10 | 6132 days | 1% |
| Lynn Maguire | 10/10 | 6132 days | 1% |
| braunweiler | 10/10 | 6135 days | 1% |
| Ann S | 10/10 | 6154 days | 1% |
| Roeder Grit | 8/10 | 6157 days | 1% |
| Ton Buil | 9/10 | 6158 days | 1% |
| Kruiver | 7/10 | 6431 days | 1% |
| Ole | 9/10 | 6439 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.23% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 68 days. However the Waikite Valley Thermal Pools Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools Campground experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.18% |
| 198 | -3.20% |
| 199 | -3.21% |
| 200 | -3.23% |
| 201 | -3.25% |
| 202 | -3.26% |
| 203 | -3.28% |
| … | … |
Balancing Adjustment
1.02% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.