G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waikite Valley Thermal Pools Campground
Valid Reviews
109 Valid Reviews
The Waikite Valley Thermal Pools Campground experience has a total of 111 reviews. There are 109 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 32 |
|
29% |
| 8/10 | 28 |
|
26% |
| 7/10 | 7 |
|
6% |
| 6/10 | 8 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
84.95% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground valid reviews is 84.95% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
24% |
| 9/10 | 13 |
|
38% |
| 8/10 | 7 |
|
21% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.88% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground face-to-face reviews is 85.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.00%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Elan | 10/10 | 364 days | 100% |
| Viktoria | 10/10 | 425 days | 97% |
| RGill | 10/10 | 486 days | 94% |
| Jojo&Skoko | 9/10 | 576 days | 87% |
| Emily | 10/10 | 607 days | 85% |
| Henry | 10/10 | 698 days | 78% |
| Laura Hadden | 10/10 | 729 days | 75% |
| Finlay | 8/10 | 760 days | 71% |
| YP | 8/10 | 851 days | 62% |
| Caron | 10/10 | 882 days | 60% |
| Knut | 8/10 | 1003 days | 46% |
| Cholly | 10/10 | 1034 days | 44% |
| Emily Johnson | 10/10 | 1095 days | 38% |
| Kat | 4/10 | 1126 days | 23% |
| Tzan from CA | 10/10 | 1126 days | 36% |
| Jill Ruwhiu | 10/10 | 1156 days | 33% |
| Arie | 9/10 | 1276 days | 24% |
| cearon | 9/10 | 1552 days | 10% |
| Sebastian Stoof | 6/10 | 1672 days | 6% |
| Chonti | 10/10 | 1856 days | 5% |
| Wombus | 8/10 | 2129 days | 5% |
| The Party Bus | 10/10 | 2282 days | 4% |
| Neil Holland | 9/10 | 2343 days | 4% |
| Cor Dekker | 6/10 | 2434 days | 3% |
| Declan Byrne | 10/10 | 2434 days | 4% |
| Lisa | 10/10 | 2464 days | 4% |
| Lausgrott from Germany | 10/10 | 2525 days | 4% |
| Scooper | 9/10 | 2648 days | 4% |
| Marn | 7/10 | 2709 days | 3% |
| Francois & Caroline | 9/10 | 2768 days | 3% |
| Camping-Dave | 6/10 | 2860 days | 3% |
| KCtravels | 8/10 | 2860 days | 3% |
| Kenza | 9/10 | 2860 days | 3% |
| Emma Higgins | 10/10 | 2889 days | 3% |
| Mike Fricker | 10/10 | 2890 days | 3% |
| Mike Fricker | 8/10 | 2890 days | 3% |
| Bradletn | 8/10 | 3043 days | 3% |
| Terrah2o | 8/10 | 3043 days | 3% |
| Magenta McHalick | 7/10 | 3099 days | 2% |
| Roadrunner | 2/10 | 3102 days | 1% |
| Tina and Terry | 1/10 | 3102 days | 1% |
| Eversons | 10/10 | 3102 days | 3% |
| Nora Tobies | 9/10 | 3169 days | 2% |
| Arnie Siewert | 6/10 | 3198 days | 2% |
| Nadene Wheatley | 10/10 | 3204 days | 2% |
| Lyle Walker | 10/10 | 3221 days | 2% |
| Mark Ravenscroft | 9/10 | 3379 days | 2% |
| Roger | 7/10 | 3394 days | 2% |
| Gail Hunter | 8/10 | 3462 days | 2% |
| irene winter | 9/10 | 3497 days | 2% |
| Kirsten qProsser | 10/10 | 3527 days | 2% |
| Robert Wolf | 10/10 | 3565 days | 1% |
| Erin Polcyn Sailer | 9/10 | 3753 days | 1% |
| Boukje Diijkstra | 8/10 | 3812 days | 1% |
| Steve | 8/10 | 3813 days | 1% |
| Janneke Hekhuis | 8/10 | 3844 days | 1% |
| Antonio BENITEZ | 6/10 | 3864 days | 1% |
| David From Switzerland | 10/10 | 3894 days | 1% |
| Jo Batt | 8/10 | 3899 days | 1% |
| Nyla and Alan Ramsay | 9/10 | 3928 days | 1% |
| Sarah Gurney | 8/10 | 3931 days | 1% |
| Chester Martin | 9/10 | 4001 days | 1% |
| Anita and Wilbur | 9/10 | 4008 days | 1% |
| Vallerie Spoo | 9/10 | 4163 days | 0% |
| Lieselotte Michels | 9/10 | 4200 days | 0% |
| Wilma Senior | 9/10 | 4228 days | 0% |
| holidaymad from Solihull | 7/10 | 4228 days | 0% |
| Grant Pease | 8/10 | 4289 days | 0% |
| Daniel Jarrett | 7/10 | 4350 days | 0% |
| Xan Northman | 10/10 | 4443 days | 1% |
| Mike Fricker | 8/10 | 4474 days | 1% |
| Eva-Maria Krueger | 8/10 | 4535 days | 1% |
| Steffen | 6/10 | 4538 days | 1% |
| Sergey Pronkin | 6/10 | 4538 days | 1% |
| Nina Helmling | 9/10 | 4538 days | 1% |
| Leon Courtney | 8/10 | 4542 days | 1% |
| Valerio Penita | 9/10 | 4577 days | 1% |
| Bet | 9/10 | 4593 days | 1% |
| Marie Lillieskold | 9/10 | 4594 days | 1% |
| Peter Shorten | 9/10 | 4839 days | 1% |
| Humphrey | 8/10 | 4869 days | 1% |
| Bonnie and David Appleby | 9/10 | 4900 days | 1% |
| Guillot | 9/10 | 4907 days | 1% |
| Michal | 7/10 | 4976 days | 1% |
| Brigitte | 8/10 | 4978 days | 1% |
| Moorman | 9/10 | 4981 days | 1% |
| sueadegizmo | 9/10 | 5173 days | 1% |
| Sandra Dirk | 9/10 | 5257 days | 1% |
| Sebastian Rossbach | 10/10 | 5277 days | 1% |
| Nelly & Lisa | 10/10 | 5281 days | 1% |
| Carla Mathieu | 10/10 | 5284 days | 1% |
| Anika | 8/10 | 5293 days | 1% |
| CMJ | 8/10 | 5325 days | 1% |
| dnigolian | 8/10 | 5447 days | 1% |
| Julie Norton | 9/10 | 5601 days | 1% |
| Michel Op't Landt | 8/10 | 5637 days | 1% |
| F Horrex | 8/10 | 5650 days | 1% |
| Bucher | 9/10 | 5745 days | 1% |
| Andrew Hammond | 8/10 | 5782 days | 1% |
| David Milner | 8/10 | 6002 days | 1% |
| Helen Power | 6/10 | 6019 days | 1% |
| ilkal | 9/10 | 6072 days | 1% |
| Lynn Maguire | 10/10 | 6072 days | 1% |
| braunweiler | 10/10 | 6075 days | 1% |
| Ann S | 10/10 | 6094 days | 1% |
| Roeder Grit | 8/10 | 6097 days | 1% |
| Ton Buil | 9/10 | 6098 days | 1% |
| Kruiver | 7/10 | 6371 days | 1% |
| Ole | 9/10 | 6379 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.09% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 123 days. However the Waikite Valley Thermal Pools Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools Campground experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.06% |
| 198 | -2.07% |
| 199 | -2.08% |
| 200 | -2.09% |
| 201 | -2.10% |
| 202 | -2.12% |
| 203 | -2.13% |
| … | … |
Balancing Adjustment
0.88% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.