G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waikite Valley Thermal Pools Campground
Valid Reviews
109 Valid Reviews
The Waikite Valley Thermal Pools Campground experience has a total of 111 reviews. There are 109 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 32 |
|
29% |
| 8/10 | 28 |
|
26% |
| 7/10 | 7 |
|
6% |
| 6/10 | 8 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
84.95% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground valid reviews is 84.95% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
24% |
| 9/10 | 13 |
|
38% |
| 8/10 | 7 |
|
21% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.88% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground face-to-face reviews is 85.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.73%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Elan | 10/10 | 243 days | 100% |
| Viktoria | 10/10 | 304 days | 98% |
| RGill | 10/10 | 365 days | 96% |
| Jojo&Skoko | 9/10 | 455 days | 90% |
| Emily | 10/10 | 486 days | 90% |
| Henry | 10/10 | 577 days | 84% |
| Laura Hadden | 10/10 | 608 days | 82% |
| Finlay | 8/10 | 639 days | 78% |
| YP | 8/10 | 730 days | 71% |
| Caron | 10/10 | 761 days | 69% |
| Knut | 8/10 | 882 days | 56% |
| Cholly | 10/10 | 913 days | 54% |
| Emily Johnson | 10/10 | 974 days | 48% |
| Kat | 4/10 | 1005 days | 29% |
| Tzan from CA | 10/10 | 1005 days | 45% |
| Jill Ruwhiu | 10/10 | 1035 days | 42% |
| Arie | 9/10 | 1155 days | 31% |
| cearon | 9/10 | 1431 days | 14% |
| Sebastian Stoof | 6/10 | 1551 days | 8% |
| Chonti | 10/10 | 1735 days | 6% |
| Wombus | 8/10 | 2008 days | 5% |
| The Party Bus | 10/10 | 2161 days | 4% |
| Neil Holland | 9/10 | 2222 days | 4% |
| Cor Dekker | 6/10 | 2313 days | 4% |
| Declan Byrne | 10/10 | 2313 days | 4% |
| Lisa | 10/10 | 2343 days | 4% |
| Lausgrott from Germany | 10/10 | 2404 days | 4% |
| Scooper | 9/10 | 2527 days | 4% |
| Marn | 7/10 | 2588 days | 3% |
| Francois & Caroline | 9/10 | 2647 days | 3% |
| Camping-Dave | 6/10 | 2739 days | 3% |
| KCtravels | 8/10 | 2739 days | 3% |
| Kenza | 9/10 | 2739 days | 3% |
| Emma Higgins | 10/10 | 2768 days | 3% |
| Mike Fricker | 10/10 | 2769 days | 3% |
| Mike Fricker | 8/10 | 2769 days | 3% |
| Bradletn | 8/10 | 2922 days | 3% |
| Terrah2o | 8/10 | 2922 days | 3% |
| Magenta McHalick | 7/10 | 2978 days | 2% |
| Roadrunner | 2/10 | 2981 days | 1% |
| Tina and Terry | 1/10 | 2981 days | 1% |
| Eversons | 10/10 | 2981 days | 3% |
| Nora Tobies | 9/10 | 3048 days | 3% |
| Arnie Siewert | 6/10 | 3077 days | 2% |
| Nadene Wheatley | 10/10 | 3083 days | 3% |
| Lyle Walker | 10/10 | 3100 days | 3% |
| Mark Ravenscroft | 9/10 | 3258 days | 2% |
| Roger | 7/10 | 3273 days | 2% |
| Gail Hunter | 8/10 | 3341 days | 2% |
| irene winter | 9/10 | 3376 days | 2% |
| Kirsten qProsser | 10/10 | 3406 days | 2% |
| Robert Wolf | 10/10 | 3444 days | 2% |
| Erin Polcyn Sailer | 9/10 | 3632 days | 1% |
| Boukje Diijkstra | 8/10 | 3691 days | 1% |
| Steve | 8/10 | 3692 days | 1% |
| Janneke Hekhuis | 8/10 | 3723 days | 1% |
| Antonio BENITEZ | 6/10 | 3743 days | 1% |
| David From Switzerland | 10/10 | 3773 days | 1% |
| Jo Batt | 8/10 | 3778 days | 1% |
| Nyla and Alan Ramsay | 9/10 | 3807 days | 1% |
| Sarah Gurney | 8/10 | 3810 days | 1% |
| Chester Martin | 9/10 | 3880 days | 1% |
| Anita and Wilbur | 9/10 | 3887 days | 1% |
| Vallerie Spoo | 9/10 | 4042 days | 1% |
| Lieselotte Michels | 9/10 | 4079 days | 1% |
| Wilma Senior | 9/10 | 4107 days | 0% |
| holidaymad from Solihull | 7/10 | 4107 days | 0% |
| Grant Pease | 8/10 | 4168 days | 0% |
| Daniel Jarrett | 7/10 | 4229 days | 0% |
| Xan Northman | 10/10 | 4322 days | 0% |
| Mike Fricker | 8/10 | 4353 days | 0% |
| Eva-Maria Krueger | 8/10 | 4414 days | 1% |
| Steffen | 6/10 | 4417 days | 1% |
| Sergey Pronkin | 6/10 | 4417 days | 1% |
| Nina Helmling | 9/10 | 4417 days | 1% |
| Leon Courtney | 8/10 | 4421 days | 1% |
| Valerio Penita | 9/10 | 4456 days | 1% |
| Bet | 9/10 | 4472 days | 1% |
| Marie Lillieskold | 9/10 | 4473 days | 1% |
| Peter Shorten | 9/10 | 4718 days | 1% |
| Humphrey | 8/10 | 4748 days | 1% |
| Bonnie and David Appleby | 9/10 | 4779 days | 1% |
| Guillot | 9/10 | 4786 days | 1% |
| Michal | 7/10 | 4855 days | 1% |
| Brigitte | 8/10 | 4857 days | 1% |
| Moorman | 9/10 | 4860 days | 1% |
| sueadegizmo | 9/10 | 5052 days | 1% |
| Sandra Dirk | 9/10 | 5136 days | 1% |
| Sebastian Rossbach | 10/10 | 5156 days | 1% |
| Nelly & Lisa | 10/10 | 5160 days | 1% |
| Carla Mathieu | 10/10 | 5163 days | 1% |
| Anika | 8/10 | 5172 days | 1% |
| CMJ | 8/10 | 5204 days | 1% |
| dnigolian | 8/10 | 5326 days | 1% |
| Julie Norton | 9/10 | 5480 days | 1% |
| Michel Op't Landt | 8/10 | 5516 days | 1% |
| F Horrex | 8/10 | 5529 days | 1% |
| Bucher | 9/10 | 5624 days | 1% |
| Andrew Hammond | 8/10 | 5661 days | 1% |
| David Milner | 8/10 | 5881 days | 1% |
| Helen Power | 6/10 | 5898 days | 1% |
| ilkal | 9/10 | 5951 days | 1% |
| Lynn Maguire | 10/10 | 5951 days | 1% |
| braunweiler | 10/10 | 5954 days | 1% |
| Ann S | 10/10 | 5973 days | 1% |
| Roeder Grit | 8/10 | 5976 days | 1% |
| Ton Buil | 9/10 | 5977 days | 1% |
| Kruiver | 7/10 | 6250 days | 1% |
| Ole | 9/10 | 6258 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.74% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Waikite Valley Thermal Pools Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools Campground experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.68% |
| 198 | -3.70% |
| 199 | -3.72% |
| 200 | -3.74% |
| 201 | -3.76% |
| 202 | -3.77% |
| 203 | -3.79% |
| … | … |
Balancing Adjustment
1.14% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.