Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waikite Valley Thermal Pools Campground
Valid Reviews
109 Valid Reviews
The Waikite Valley Thermal Pools Campground experience has a total of 111 reviews. There are 109 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 32 |
|
29% |
| 8/10 | 28 |
|
26% |
| 7/10 | 7 |
|
6% |
| 6/10 | 8 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
84.95% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground valid reviews is 84.95% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
24% |
| 9/10 | 13 |
|
38% |
| 8/10 | 7 |
|
21% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.88% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground face-to-face reviews is 85.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.14%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Elan | 10/10 | 445 days | 100% |
| Viktoria | 10/10 | 506 days | 96% |
| RGill | 10/10 | 567 days | 92% |
| Jojo&Skoko | 9/10 | 657 days | 84% |
| Emily | 10/10 | 688 days | 82% |
| Henry | 10/10 | 779 days | 74% |
| Laura Hadden | 10/10 | 810 days | 71% |
| Finlay | 8/10 | 841 days | 66% |
| YP | 8/10 | 932 days | 56% |
| Caron | 10/10 | 963 days | 53% |
| Knut | 8/10 | 1084 days | 40% |
| Cholly | 10/10 | 1115 days | 38% |
| Emily Johnson | 10/10 | 1176 days | 33% |
| Kat | 4/10 | 1207 days | 20% |
| Tzan from CA | 10/10 | 1207 days | 30% |
| Jill Ruwhiu | 10/10 | 1237 days | 28% |
| Arie | 9/10 | 1357 days | 20% |
| cearon | 9/10 | 1633 days | 8% |
| Sebastian Stoof | 6/10 | 1753 days | 5% |
| Chonti | 10/10 | 1937 days | 5% |
| Wombus | 8/10 | 2210 days | 5% |
| The Party Bus | 10/10 | 2363 days | 4% |
| Neil Holland | 9/10 | 2424 days | 4% |
| Cor Dekker | 6/10 | 2515 days | 4% |
| Declan Byrne | 10/10 | 2515 days | 4% |
| Lisa | 10/10 | 2545 days | 4% |
| Lausgrott from Germany | 10/10 | 2606 days | 4% |
| Scooper | 9/10 | 2729 days | 4% |
| Marn | 7/10 | 2790 days | 3% |
| Francois & Caroline | 9/10 | 2849 days | 3% |
| Camping-Dave | 6/10 | 2941 days | 3% |
| KCtravels | 8/10 | 2941 days | 3% |
| Kenza | 9/10 | 2941 days | 3% |
| Emma Higgins | 10/10 | 2970 days | 3% |
| Mike Fricker | 10/10 | 2971 days | 3% |
| Mike Fricker | 8/10 | 2971 days | 3% |
| Bradletn | 8/10 | 3124 days | 3% |
| Terrah2o | 8/10 | 3124 days | 3% |
| Magenta McHalick | 7/10 | 3180 days | 2% |
| Roadrunner | 2/10 | 3183 days | 1% |
| Tina and Terry | 1/10 | 3183 days | 1% |
| Eversons | 10/10 | 3183 days | 3% |
| Nora Tobies | 9/10 | 3250 days | 2% |
| Arnie Siewert | 6/10 | 3279 days | 2% |
| Nadene Wheatley | 10/10 | 3285 days | 2% |
| Lyle Walker | 10/10 | 3302 days | 2% |
| Mark Ravenscroft | 9/10 | 3460 days | 2% |
| Roger | 7/10 | 3475 days | 2% |
| Gail Hunter | 8/10 | 3543 days | 2% |
| irene winter | 9/10 | 3578 days | 2% |
| Kirsten qProsser | 10/10 | 3608 days | 2% |
| Robert Wolf | 10/10 | 3646 days | 1% |
| Erin Polcyn Sailer | 9/10 | 3834 days | 1% |
| Boukje Diijkstra | 8/10 | 3893 days | 1% |
| Steve | 8/10 | 3894 days | 1% |
| Janneke Hekhuis | 8/10 | 3925 days | 1% |
| Antonio BENITEZ | 6/10 | 3945 days | 1% |
| David From Switzerland | 10/10 | 3975 days | 1% |
| Jo Batt | 8/10 | 3980 days | 1% |
| Nyla and Alan Ramsay | 9/10 | 4009 days | 1% |
| Sarah Gurney | 8/10 | 4012 days | 1% |
| Chester Martin | 9/10 | 4082 days | 1% |
| Anita and Wilbur | 9/10 | 4089 days | 1% |
| Vallerie Spoo | 9/10 | 4244 days | 0% |
| Lieselotte Michels | 9/10 | 4281 days | 0% |
| Wilma Senior | 9/10 | 4309 days | 0% |
| holidaymad from Solihull | 7/10 | 4309 days | 0% |
| Grant Pease | 8/10 | 4370 days | 0% |
| Daniel Jarrett | 7/10 | 4431 days | 1% |
| Xan Northman | 10/10 | 4524 days | 1% |
| Mike Fricker | 8/10 | 4555 days | 1% |
| Eva-Maria Krueger | 8/10 | 4616 days | 1% |
| Steffen | 6/10 | 4619 days | 1% |
| Sergey Pronkin | 6/10 | 4619 days | 1% |
| Nina Helmling | 9/10 | 4619 days | 1% |
| Leon Courtney | 8/10 | 4623 days | 1% |
| Valerio Penita | 9/10 | 4658 days | 1% |
| Bet | 9/10 | 4674 days | 1% |
| Marie Lillieskold | 9/10 | 4675 days | 1% |
| Peter Shorten | 9/10 | 4920 days | 1% |
| Humphrey | 8/10 | 4950 days | 1% |
| Bonnie and David Appleby | 9/10 | 4981 days | 1% |
| Guillot | 9/10 | 4988 days | 1% |
| Michal | 7/10 | 5057 days | 1% |
| Brigitte | 8/10 | 5059 days | 1% |
| Moorman | 9/10 | 5062 days | 1% |
| sueadegizmo | 9/10 | 5254 days | 1% |
| Sandra Dirk | 9/10 | 5338 days | 1% |
| Sebastian Rossbach | 10/10 | 5358 days | 1% |
| Nelly & Lisa | 10/10 | 5362 days | 1% |
| Carla Mathieu | 10/10 | 5365 days | 1% |
| Anika | 8/10 | 5374 days | 1% |
| CMJ | 8/10 | 5406 days | 1% |
| dnigolian | 8/10 | 5528 days | 1% |
| Julie Norton | 9/10 | 5682 days | 1% |
| Michel Op't Landt | 8/10 | 5718 days | 1% |
| F Horrex | 8/10 | 5731 days | 1% |
| Bucher | 9/10 | 5826 days | 1% |
| Andrew Hammond | 8/10 | 5863 days | 1% |
| David Milner | 8/10 | 6083 days | 1% |
| Helen Power | 6/10 | 6100 days | 1% |
| ilkal | 9/10 | 6153 days | 1% |
| Lynn Maguire | 10/10 | 6153 days | 1% |
| braunweiler | 10/10 | 6156 days | 1% |
| Ann S | 10/10 | 6175 days | 1% |
| Roeder Grit | 8/10 | 6178 days | 1% |
| Ton Buil | 9/10 | 6179 days | 1% |
| Kruiver | 7/10 | 6452 days | 1% |
| Ole | 9/10 | 6460 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.66% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Waikite Valley Thermal Pools Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools Campground experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.60% |
| 198 | -3.62% |
| 199 | -3.64% |
| 200 | -3.66% |
| 201 | -3.68% |
| 202 | -3.70% |
| 203 | -3.71% |
| … | … |
Balancing Adjustment
1.07% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.