G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waikite Valley Thermal Pools Campground
Valid Reviews
109 Valid Reviews
The Waikite Valley Thermal Pools Campground experience has a total of 111 reviews. There are 109 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 32 |
|
29% |
| 8/10 | 28 |
|
26% |
| 7/10 | 7 |
|
6% |
| 6/10 | 8 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
84.95% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground valid reviews is 84.95% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
24% |
| 9/10 | 13 |
|
38% |
| 8/10 | 7 |
|
21% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.88% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground face-to-face reviews is 85.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.86%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Elan | 10/10 | 303 days | 100% |
| Viktoria | 10/10 | 364 days | 98% |
| RGill | 10/10 | 425 days | 95% |
| Jojo&Skoko | 9/10 | 515 days | 89% |
| Emily | 10/10 | 546 days | 88% |
| Henry | 10/10 | 637 days | 81% |
| Laura Hadden | 10/10 | 668 days | 79% |
| Finlay | 8/10 | 699 days | 75% |
| YP | 8/10 | 790 days | 67% |
| Caron | 10/10 | 821 days | 65% |
| Knut | 8/10 | 942 days | 51% |
| Cholly | 10/10 | 973 days | 49% |
| Emily Johnson | 10/10 | 1034 days | 43% |
| Kat | 4/10 | 1065 days | 26% |
| Tzan from CA | 10/10 | 1065 days | 40% |
| Jill Ruwhiu | 10/10 | 1095 days | 37% |
| Arie | 9/10 | 1215 days | 27% |
| cearon | 9/10 | 1491 days | 12% |
| Sebastian Stoof | 6/10 | 1611 days | 7% |
| Chonti | 10/10 | 1795 days | 5% |
| Wombus | 8/10 | 2068 days | 5% |
| The Party Bus | 10/10 | 2221 days | 4% |
| Neil Holland | 9/10 | 2282 days | 4% |
| Cor Dekker | 6/10 | 2373 days | 3% |
| Declan Byrne | 10/10 | 2373 days | 4% |
| Lisa | 10/10 | 2403 days | 4% |
| Lausgrott from Germany | 10/10 | 2464 days | 4% |
| Scooper | 9/10 | 2587 days | 3% |
| Marn | 7/10 | 2648 days | 3% |
| Francois & Caroline | 9/10 | 2707 days | 3% |
| Camping-Dave | 6/10 | 2799 days | 3% |
| KCtravels | 8/10 | 2799 days | 3% |
| Kenza | 9/10 | 2799 days | 3% |
| Emma Higgins | 10/10 | 2828 days | 3% |
| Mike Fricker | 10/10 | 2829 days | 3% |
| Mike Fricker | 8/10 | 2829 days | 3% |
| Bradletn | 8/10 | 2982 days | 3% |
| Terrah2o | 8/10 | 2982 days | 3% |
| Magenta McHalick | 7/10 | 3038 days | 2% |
| Roadrunner | 2/10 | 3041 days | 1% |
| Tina and Terry | 1/10 | 3041 days | 1% |
| Eversons | 10/10 | 3041 days | 3% |
| Nora Tobies | 9/10 | 3108 days | 2% |
| Arnie Siewert | 6/10 | 3137 days | 2% |
| Nadene Wheatley | 10/10 | 3143 days | 2% |
| Lyle Walker | 10/10 | 3160 days | 2% |
| Mark Ravenscroft | 9/10 | 3318 days | 2% |
| Roger | 7/10 | 3333 days | 2% |
| Gail Hunter | 8/10 | 3401 days | 2% |
| irene winter | 9/10 | 3436 days | 2% |
| Kirsten qProsser | 10/10 | 3466 days | 2% |
| Robert Wolf | 10/10 | 3504 days | 1% |
| Erin Polcyn Sailer | 9/10 | 3692 days | 1% |
| Boukje Diijkstra | 8/10 | 3751 days | 1% |
| Steve | 8/10 | 3752 days | 1% |
| Janneke Hekhuis | 8/10 | 3783 days | 1% |
| Antonio BENITEZ | 6/10 | 3803 days | 1% |
| David From Switzerland | 10/10 | 3833 days | 1% |
| Jo Batt | 8/10 | 3838 days | 1% |
| Nyla and Alan Ramsay | 9/10 | 3867 days | 1% |
| Sarah Gurney | 8/10 | 3870 days | 1% |
| Chester Martin | 9/10 | 3940 days | 1% |
| Anita and Wilbur | 9/10 | 3947 days | 1% |
| Vallerie Spoo | 9/10 | 4102 days | 0% |
| Lieselotte Michels | 9/10 | 4139 days | 0% |
| Wilma Senior | 9/10 | 4167 days | 0% |
| holidaymad from Solihull | 7/10 | 4167 days | 0% |
| Grant Pease | 8/10 | 4228 days | 0% |
| Daniel Jarrett | 7/10 | 4289 days | 0% |
| Xan Northman | 10/10 | 4382 days | 1% |
| Mike Fricker | 8/10 | 4413 days | 1% |
| Eva-Maria Krueger | 8/10 | 4474 days | 1% |
| Steffen | 6/10 | 4477 days | 1% |
| Sergey Pronkin | 6/10 | 4477 days | 1% |
| Nina Helmling | 9/10 | 4477 days | 1% |
| Leon Courtney | 8/10 | 4481 days | 1% |
| Valerio Penita | 9/10 | 4516 days | 1% |
| Bet | 9/10 | 4532 days | 1% |
| Marie Lillieskold | 9/10 | 4533 days | 1% |
| Peter Shorten | 9/10 | 4778 days | 1% |
| Humphrey | 8/10 | 4808 days | 1% |
| Bonnie and David Appleby | 9/10 | 4839 days | 1% |
| Guillot | 9/10 | 4846 days | 1% |
| Michal | 7/10 | 4915 days | 1% |
| Brigitte | 8/10 | 4917 days | 1% |
| Moorman | 9/10 | 4920 days | 1% |
| sueadegizmo | 9/10 | 5112 days | 1% |
| Sandra Dirk | 9/10 | 5196 days | 1% |
| Sebastian Rossbach | 10/10 | 5216 days | 1% |
| Nelly & Lisa | 10/10 | 5220 days | 1% |
| Carla Mathieu | 10/10 | 5223 days | 1% |
| Anika | 8/10 | 5232 days | 1% |
| CMJ | 8/10 | 5264 days | 1% |
| dnigolian | 8/10 | 5386 days | 1% |
| Julie Norton | 9/10 | 5540 days | 1% |
| Michel Op't Landt | 8/10 | 5576 days | 1% |
| F Horrex | 8/10 | 5589 days | 1% |
| Bucher | 9/10 | 5684 days | 1% |
| Andrew Hammond | 8/10 | 5721 days | 1% |
| David Milner | 8/10 | 5941 days | 1% |
| Helen Power | 6/10 | 5958 days | 1% |
| ilkal | 9/10 | 6011 days | 1% |
| Lynn Maguire | 10/10 | 6011 days | 1% |
| braunweiler | 10/10 | 6014 days | 1% |
| Ann S | 10/10 | 6033 days | 1% |
| Roeder Grit | 8/10 | 6036 days | 1% |
| Ton Buil | 9/10 | 6037 days | 1% |
| Kruiver | 7/10 | 6310 days | 1% |
| Ole | 9/10 | 6318 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.47% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 105 days. However the Waikite Valley Thermal Pools Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools Campground experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.43% |
| 198 | -2.45% |
| 199 | -2.46% |
| 200 | -2.47% |
| 201 | -2.48% |
| 202 | -2.50% |
| 203 | -2.51% |
| … | … |
Balancing Adjustment
0.95% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.