Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waikite Valley Thermal Pools Campground
Valid Reviews
109 Valid Reviews
The Waikite Valley Thermal Pools Campground experience has a total of 112 reviews. There are 109 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 32 |
|
29% |
| 8/10 | 28 |
|
26% |
| 7/10 | 7 |
|
6% |
| 6/10 | 8 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
84.95% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground valid reviews is 84.95% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
24% |
| 9/10 | 13 |
|
38% |
| 8/10 | 7 |
|
21% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.88% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground face-to-face reviews is 85.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.60%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Elan | 10/10 | 162 days | 100% |
| Viktoria | 10/10 | 223 days | 99% |
| RGill | 10/10 | 284 days | 97% |
| Jojo&Skoko | 9/10 | 374 days | 92% |
| Emily | 10/10 | 405 days | 92% |
| Henry | 10/10 | 496 days | 87% |
| Laura Hadden | 10/10 | 527 days | 85% |
| Finlay | 8/10 | 558 days | 82% |
| YP | 8/10 | 649 days | 76% |
| Caron | 10/10 | 680 days | 75% |
| Knut | 8/10 | 801 days | 63% |
| Cholly | 10/10 | 832 days | 61% |
| Emily Johnson | 10/10 | 893 days | 55% |
| Kat | 4/10 | 924 days | 34% |
| Tzan from CA | 10/10 | 924 days | 52% |
| Jill Ruwhiu | 10/10 | 954 days | 49% |
| Arie | 9/10 | 1074 days | 37% |
| cearon | 9/10 | 1350 days | 18% |
| Sebastian Stoof | 6/10 | 1470 days | 11% |
| Chonti | 10/10 | 1654 days | 7% |
| Wombus | 8/10 | 1927 days | 5% |
| The Party Bus | 10/10 | 2080 days | 5% |
| Neil Holland | 9/10 | 2141 days | 4% |
| Cor Dekker | 6/10 | 2232 days | 4% |
| Declan Byrne | 10/10 | 2232 days | 4% |
| Lisa | 10/10 | 2262 days | 4% |
| Lausgrott from Germany | 10/10 | 2323 days | 4% |
| Scooper | 9/10 | 2446 days | 4% |
| Marn | 7/10 | 2507 days | 3% |
| Francois & Caroline | 9/10 | 2566 days | 4% |
| Camping-Dave | 6/10 | 2658 days | 3% |
| KCtravels | 8/10 | 2658 days | 3% |
| Kenza | 9/10 | 2658 days | 3% |
| Emma Higgins | 10/10 | 2687 days | 3% |
| Mike Fricker | 10/10 | 2688 days | 3% |
| Mike Fricker | 8/10 | 2688 days | 3% |
| Bradletn | 8/10 | 2841 days | 3% |
| Terrah2o | 8/10 | 2841 days | 3% |
| Magenta McHalick | 7/10 | 2897 days | 2% |
| Roadrunner | 2/10 | 2900 days | 1% |
| Tina and Terry | 1/10 | 2900 days | 1% |
| Eversons | 10/10 | 2900 days | 3% |
| Nora Tobies | 9/10 | 2967 days | 3% |
| Arnie Siewert | 6/10 | 2996 days | 2% |
| Nadene Wheatley | 10/10 | 3002 days | 3% |
| Lyle Walker | 10/10 | 3019 days | 3% |
| Mark Ravenscroft | 9/10 | 3177 days | 2% |
| Roger | 7/10 | 3192 days | 2% |
| Gail Hunter | 8/10 | 3260 days | 2% |
| irene winter | 9/10 | 3295 days | 2% |
| Kirsten qProsser | 10/10 | 3325 days | 2% |
| Robert Wolf | 10/10 | 3363 days | 2% |
| Erin Polcyn Sailer | 9/10 | 3551 days | 2% |
| Boukje Diijkstra | 8/10 | 3610 days | 1% |
| Steve | 8/10 | 3611 days | 1% |
| Janneke Hekhuis | 8/10 | 3642 days | 1% |
| Antonio BENITEZ | 6/10 | 3662 days | 1% |
| David From Switzerland | 10/10 | 3692 days | 1% |
| Jo Batt | 8/10 | 3697 days | 1% |
| Nyla and Alan Ramsay | 9/10 | 3726 days | 1% |
| Sarah Gurney | 8/10 | 3729 days | 1% |
| Chester Martin | 9/10 | 3799 days | 1% |
| Anita and Wilbur | 9/10 | 3806 days | 1% |
| Vallerie Spoo | 9/10 | 3961 days | 1% |
| Lieselotte Michels | 9/10 | 3998 days | 1% |
| Wilma Senior | 9/10 | 4026 days | 1% |
| holidaymad from Solihull | 7/10 | 4026 days | 1% |
| Grant Pease | 8/10 | 4087 days | 1% |
| Daniel Jarrett | 7/10 | 4148 days | 0% |
| Xan Northman | 10/10 | 4241 days | 0% |
| Mike Fricker | 8/10 | 4272 days | 0% |
| Eva-Maria Krueger | 8/10 | 4333 days | 0% |
| Steffen | 6/10 | 4336 days | 0% |
| Sergey Pronkin | 6/10 | 4336 days | 0% |
| Nina Helmling | 9/10 | 4336 days | 0% |
| Leon Courtney | 8/10 | 4340 days | 0% |
| Valerio Penita | 9/10 | 4375 days | 0% |
| Bet | 9/10 | 4391 days | 1% |
| Marie Lillieskold | 9/10 | 4392 days | 1% |
| Peter Shorten | 9/10 | 4637 days | 1% |
| Humphrey | 8/10 | 4667 days | 1% |
| Bonnie and David Appleby | 9/10 | 4698 days | 1% |
| Guillot | 9/10 | 4705 days | 1% |
| Michal | 7/10 | 4774 days | 1% |
| Brigitte | 8/10 | 4776 days | 1% |
| Moorman | 9/10 | 4779 days | 1% |
| sueadegizmo | 9/10 | 4971 days | 1% |
| Sandra Dirk | 9/10 | 5055 days | 1% |
| Sebastian Rossbach | 10/10 | 5075 days | 1% |
| Nelly & Lisa | 10/10 | 5079 days | 1% |
| Carla Mathieu | 10/10 | 5082 days | 1% |
| Anika | 8/10 | 5091 days | 1% |
| CMJ | 8/10 | 5123 days | 1% |
| dnigolian | 8/10 | 5245 days | 1% |
| Julie Norton | 9/10 | 5399 days | 1% |
| Michel Op't Landt | 8/10 | 5435 days | 1% |
| F Horrex | 8/10 | 5448 days | 1% |
| Bucher | 9/10 | 5543 days | 1% |
| Andrew Hammond | 8/10 | 5580 days | 1% |
| David Milner | 8/10 | 5800 days | 1% |
| Helen Power | 6/10 | 5817 days | 1% |
| ilkal | 9/10 | 5870 days | 1% |
| Lynn Maguire | 10/10 | 5870 days | 1% |
| braunweiler | 10/10 | 5873 days | 1% |
| Ann S | 10/10 | 5892 days | 1% |
| Roeder Grit | 8/10 | 5895 days | 1% |
| Ton Buil | 9/10 | 5896 days | 1% |
| Kruiver | 7/10 | 6169 days | 1% |
| Ole | 9/10 | 6177 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.82% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Waikite Valley Thermal Pools Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools Campground experience has been adjusted for 139 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 136 | -2.76% |
| 137 | -2.78% |
| 138 | -2.80% |
| 139 | -2.82% |
| 140 | -2.84% |
| 141 | -2.86% |
| 142 | -2.88% |
| … | … |
Balancing Adjustment
1.03% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.