G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waikite Valley Thermal Pools Campground
Valid Reviews
109 Valid Reviews
The Waikite Valley Thermal Pools Campground experience has a total of 111 reviews. There are 109 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 32 |
|
29% |
| 8/10 | 28 |
|
26% |
| 7/10 | 7 |
|
6% |
| 6/10 | 8 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
84.95% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground valid reviews is 84.95% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
24% |
| 9/10 | 13 |
|
38% |
| 8/10 | 7 |
|
21% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.88% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground face-to-face reviews is 85.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.91%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Elan | 10/10 | 324 days | 100% |
| Viktoria | 10/10 | 385 days | 97% |
| RGill | 10/10 | 446 days | 94% |
| Jojo&Skoko | 9/10 | 536 days | 88% |
| Emily | 10/10 | 567 days | 87% |
| Henry | 10/10 | 658 days | 80% |
| Laura Hadden | 10/10 | 689 days | 78% |
| Finlay | 8/10 | 720 days | 73% |
| YP | 8/10 | 811 days | 65% |
| Caron | 10/10 | 842 days | 63% |
| Knut | 8/10 | 963 days | 49% |
| Cholly | 10/10 | 994 days | 47% |
| Emily Johnson | 10/10 | 1055 days | 41% |
| Kat | 4/10 | 1086 days | 25% |
| Tzan from CA | 10/10 | 1086 days | 38% |
| Jill Ruwhiu | 10/10 | 1116 days | 36% |
| Arie | 9/10 | 1236 days | 26% |
| cearon | 9/10 | 1512 days | 11% |
| Sebastian Stoof | 6/10 | 1632 days | 6% |
| Chonti | 10/10 | 1816 days | 5% |
| Wombus | 8/10 | 2089 days | 5% |
| The Party Bus | 10/10 | 2242 days | 4% |
| Neil Holland | 9/10 | 2303 days | 4% |
| Cor Dekker | 6/10 | 2394 days | 3% |
| Declan Byrne | 10/10 | 2394 days | 4% |
| Lisa | 10/10 | 2424 days | 4% |
| Lausgrott from Germany | 10/10 | 2485 days | 4% |
| Scooper | 9/10 | 2608 days | 4% |
| Marn | 7/10 | 2669 days | 3% |
| Francois & Caroline | 9/10 | 2728 days | 3% |
| Camping-Dave | 6/10 | 2820 days | 3% |
| KCtravels | 8/10 | 2820 days | 3% |
| Kenza | 9/10 | 2820 days | 3% |
| Emma Higgins | 10/10 | 2849 days | 3% |
| Mike Fricker | 10/10 | 2850 days | 3% |
| Mike Fricker | 8/10 | 2850 days | 3% |
| Bradletn | 8/10 | 3003 days | 3% |
| Terrah2o | 8/10 | 3003 days | 3% |
| Magenta McHalick | 7/10 | 3059 days | 2% |
| Roadrunner | 2/10 | 3062 days | 1% |
| Tina and Terry | 1/10 | 3062 days | 1% |
| Eversons | 10/10 | 3062 days | 3% |
| Nora Tobies | 9/10 | 3129 days | 2% |
| Arnie Siewert | 6/10 | 3158 days | 2% |
| Nadene Wheatley | 10/10 | 3164 days | 2% |
| Lyle Walker | 10/10 | 3181 days | 2% |
| Mark Ravenscroft | 9/10 | 3339 days | 2% |
| Roger | 7/10 | 3354 days | 2% |
| Gail Hunter | 8/10 | 3422 days | 2% |
| irene winter | 9/10 | 3457 days | 2% |
| Kirsten qProsser | 10/10 | 3487 days | 2% |
| Robert Wolf | 10/10 | 3525 days | 1% |
| Erin Polcyn Sailer | 9/10 | 3713 days | 1% |
| Boukje Diijkstra | 8/10 | 3772 days | 1% |
| Steve | 8/10 | 3773 days | 1% |
| Janneke Hekhuis | 8/10 | 3804 days | 1% |
| Antonio BENITEZ | 6/10 | 3824 days | 1% |
| David From Switzerland | 10/10 | 3854 days | 1% |
| Jo Batt | 8/10 | 3859 days | 1% |
| Nyla and Alan Ramsay | 9/10 | 3888 days | 1% |
| Sarah Gurney | 8/10 | 3891 days | 1% |
| Chester Martin | 9/10 | 3961 days | 1% |
| Anita and Wilbur | 9/10 | 3968 days | 1% |
| Vallerie Spoo | 9/10 | 4123 days | 0% |
| Lieselotte Michels | 9/10 | 4160 days | 0% |
| Wilma Senior | 9/10 | 4188 days | 0% |
| holidaymad from Solihull | 7/10 | 4188 days | 0% |
| Grant Pease | 8/10 | 4249 days | 0% |
| Daniel Jarrett | 7/10 | 4310 days | 0% |
| Xan Northman | 10/10 | 4403 days | 1% |
| Mike Fricker | 8/10 | 4434 days | 1% |
| Eva-Maria Krueger | 8/10 | 4495 days | 1% |
| Steffen | 6/10 | 4498 days | 1% |
| Sergey Pronkin | 6/10 | 4498 days | 1% |
| Nina Helmling | 9/10 | 4498 days | 1% |
| Leon Courtney | 8/10 | 4502 days | 1% |
| Valerio Penita | 9/10 | 4537 days | 1% |
| Bet | 9/10 | 4553 days | 1% |
| Marie Lillieskold | 9/10 | 4554 days | 1% |
| Peter Shorten | 9/10 | 4799 days | 1% |
| Humphrey | 8/10 | 4829 days | 1% |
| Bonnie and David Appleby | 9/10 | 4860 days | 1% |
| Guillot | 9/10 | 4867 days | 1% |
| Michal | 7/10 | 4936 days | 1% |
| Brigitte | 8/10 | 4938 days | 1% |
| Moorman | 9/10 | 4941 days | 1% |
| sueadegizmo | 9/10 | 5133 days | 1% |
| Sandra Dirk | 9/10 | 5217 days | 1% |
| Sebastian Rossbach | 10/10 | 5237 days | 1% |
| Nelly & Lisa | 10/10 | 5241 days | 1% |
| Carla Mathieu | 10/10 | 5244 days | 1% |
| Anika | 8/10 | 5253 days | 1% |
| CMJ | 8/10 | 5285 days | 1% |
| dnigolian | 8/10 | 5407 days | 1% |
| Julie Norton | 9/10 | 5561 days | 1% |
| Michel Op't Landt | 8/10 | 5597 days | 1% |
| F Horrex | 8/10 | 5610 days | 1% |
| Bucher | 9/10 | 5705 days | 1% |
| Andrew Hammond | 8/10 | 5742 days | 1% |
| David Milner | 8/10 | 5962 days | 1% |
| Helen Power | 6/10 | 5979 days | 1% |
| ilkal | 9/10 | 6032 days | 1% |
| Lynn Maguire | 10/10 | 6032 days | 1% |
| braunweiler | 10/10 | 6035 days | 1% |
| Ann S | 10/10 | 6054 days | 1% |
| Roeder Grit | 8/10 | 6057 days | 1% |
| Ton Buil | 9/10 | 6058 days | 1% |
| Kruiver | 7/10 | 6331 days | 1% |
| Ole | 9/10 | 6339 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.14% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 119 days. However the Waikite Valley Thermal Pools Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools Campground experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.11% |
| 198 | -2.12% |
| 199 | -2.13% |
| 200 | -2.14% |
| 201 | -2.15% |
| 202 | -2.16% |
| 203 | -2.17% |
| … | … |
Balancing Adjustment
0.90% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
92%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.