Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waikite Valley Thermal Pools Campground
Valid Reviews
109 Valid Reviews
The Waikite Valley Thermal Pools Campground experience has a total of 111 reviews. There are 109 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 32 |
|
29% |
| 8/10 | 28 |
|
26% |
| 7/10 | 7 |
|
6% |
| 6/10 | 8 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
84.95% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground valid reviews is 84.95% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
24% |
| 9/10 | 13 |
|
38% |
| 8/10 | 7 |
|
21% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.88% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground face-to-face reviews is 85.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.79%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Elan | 10/10 | 273 days | 100% |
| Viktoria | 10/10 | 334 days | 98% |
| RGill | 10/10 | 396 days | 95% |
| Jojo&Skoko | 9/10 | 486 days | 89% |
| Emily | 10/10 | 517 days | 89% |
| Henry | 10/10 | 607 days | 82% |
| Laura Hadden | 10/10 | 638 days | 80% |
| Finlay | 8/10 | 669 days | 76% |
| YP | 8/10 | 761 days | 69% |
| Caron | 10/10 | 792 days | 67% |
| Knut | 8/10 | 913 days | 54% |
| Cholly | 10/10 | 944 days | 51% |
| Emily Johnson | 10/10 | 1004 days | 45% |
| Kat | 4/10 | 1035 days | 28% |
| Tzan from CA | 10/10 | 1035 days | 42% |
| Jill Ruwhiu | 10/10 | 1065 days | 40% |
| Arie | 9/10 | 1186 days | 29% |
| cearon | 9/10 | 1461 days | 13% |
| Sebastian Stoof | 6/10 | 1582 days | 7% |
| Chonti | 10/10 | 1765 days | 5% |
| Wombus | 8/10 | 2039 days | 5% |
| The Party Bus | 10/10 | 2191 days | 4% |
| Neil Holland | 9/10 | 2253 days | 4% |
| Cor Dekker | 6/10 | 2344 days | 4% |
| Declan Byrne | 10/10 | 2344 days | 4% |
| Lisa | 10/10 | 2374 days | 4% |
| Lausgrott from Germany | 10/10 | 2434 days | 4% |
| Scooper | 9/10 | 2557 days | 4% |
| Marn | 7/10 | 2619 days | 3% |
| Francois & Caroline | 9/10 | 2678 days | 3% |
| Camping-Dave | 6/10 | 2770 days | 3% |
| KCtravels | 8/10 | 2770 days | 3% |
| Kenza | 9/10 | 2770 days | 3% |
| Emma Higgins | 10/10 | 2799 days | 3% |
| Mike Fricker | 10/10 | 2799 days | 3% |
| Mike Fricker | 8/10 | 2799 days | 3% |
| Bradletn | 8/10 | 2953 days | 3% |
| Terrah2o | 8/10 | 2953 days | 3% |
| Magenta McHalick | 7/10 | 3009 days | 2% |
| Roadrunner | 2/10 | 3012 days | 1% |
| Tina and Terry | 1/10 | 3012 days | 1% |
| Eversons | 10/10 | 3012 days | 3% |
| Nora Tobies | 9/10 | 3079 days | 3% |
| Arnie Siewert | 6/10 | 3108 days | 2% |
| Nadene Wheatley | 10/10 | 3114 days | 3% |
| Lyle Walker | 10/10 | 3131 days | 2% |
| Mark Ravenscroft | 9/10 | 3288 days | 2% |
| Roger | 7/10 | 3303 days | 2% |
| Gail Hunter | 8/10 | 3372 days | 2% |
| irene winter | 9/10 | 3407 days | 2% |
| Kirsten qProsser | 10/10 | 3437 days | 2% |
| Robert Wolf | 10/10 | 3475 days | 2% |
| Erin Polcyn Sailer | 9/10 | 3662 days | 1% |
| Boukje Diijkstra | 8/10 | 3722 days | 1% |
| Steve | 8/10 | 3723 days | 1% |
| Janneke Hekhuis | 8/10 | 3754 days | 1% |
| Antonio BENITEZ | 6/10 | 3774 days | 1% |
| David From Switzerland | 10/10 | 3804 days | 1% |
| Jo Batt | 8/10 | 3809 days | 1% |
| Nyla and Alan Ramsay | 9/10 | 3838 days | 1% |
| Sarah Gurney | 8/10 | 3841 days | 1% |
| Chester Martin | 9/10 | 3910 days | 1% |
| Anita and Wilbur | 9/10 | 3917 days | 1% |
| Vallerie Spoo | 9/10 | 4073 days | 1% |
| Lieselotte Michels | 9/10 | 4110 days | 0% |
| Wilma Senior | 9/10 | 4138 days | 0% |
| holidaymad from Solihull | 7/10 | 4138 days | 0% |
| Grant Pease | 8/10 | 4199 days | 0% |
| Daniel Jarrett | 7/10 | 4260 days | 0% |
| Xan Northman | 10/10 | 4352 days | 0% |
| Mike Fricker | 8/10 | 4383 days | 1% |
| Eva-Maria Krueger | 8/10 | 4445 days | 1% |
| Steffen | 6/10 | 4448 days | 1% |
| Sergey Pronkin | 6/10 | 4448 days | 1% |
| Nina Helmling | 9/10 | 4448 days | 1% |
| Leon Courtney | 8/10 | 4452 days | 1% |
| Valerio Penita | 9/10 | 4487 days | 1% |
| Bet | 9/10 | 4503 days | 1% |
| Marie Lillieskold | 9/10 | 4504 days | 1% |
| Peter Shorten | 9/10 | 4748 days | 1% |
| Humphrey | 8/10 | 4779 days | 1% |
| Bonnie and David Appleby | 9/10 | 4810 days | 1% |
| Guillot | 9/10 | 4817 days | 1% |
| Michal | 7/10 | 4886 days | 1% |
| Brigitte | 8/10 | 4888 days | 1% |
| Moorman | 9/10 | 4891 days | 1% |
| sueadegizmo | 9/10 | 5082 days | 1% |
| Sandra Dirk | 9/10 | 5167 days | 1% |
| Sebastian Rossbach | 10/10 | 5187 days | 1% |
| Nelly & Lisa | 10/10 | 5191 days | 1% |
| Carla Mathieu | 10/10 | 5194 days | 1% |
| Anika | 8/10 | 5203 days | 1% |
| CMJ | 8/10 | 5235 days | 1% |
| dnigolian | 8/10 | 5356 days | 1% |
| Julie Norton | 9/10 | 5511 days | 1% |
| Michel Op't Landt | 8/10 | 5547 days | 1% |
| F Horrex | 8/10 | 5560 days | 1% |
| Bucher | 9/10 | 5655 days | 1% |
| Andrew Hammond | 8/10 | 5692 days | 1% |
| David Milner | 8/10 | 5912 days | 1% |
| Helen Power | 6/10 | 5929 days | 1% |
| ilkal | 9/10 | 5982 days | 1% |
| Lynn Maguire | 10/10 | 5982 days | 1% |
| braunweiler | 10/10 | 5985 days | 1% |
| Ann S | 10/10 | 6004 days | 1% |
| Roeder Grit | 8/10 | 6007 days | 1% |
| Ton Buil | 9/10 | 6008 days | 1% |
| Kruiver | 7/10 | 6281 days | 1% |
| Ole | 9/10 | 6289 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.11% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 78 days. However the Waikite Valley Thermal Pools Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools Campground experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.07% |
| 198 | -3.08% |
| 199 | -3.10% |
| 200 | -3.11% |
| 201 | -3.13% |
| 202 | -3.14% |
| 203 | -3.16% |
| … | … |
Balancing Adjustment
1.04% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.