G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waikite Valley Thermal Pools Campground.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waikite Valley Thermal Pools Campground
Valid Reviews
109 Valid Reviews
The Waikite Valley Thermal Pools Campground experience has a total of 112 reviews. There are 109 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 109 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
28% |
| 9/10 | 32 |
|
29% |
| 8/10 | 28 |
|
26% |
| 7/10 | 7 |
|
6% |
| 6/10 | 8 |
|
7% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
84.95% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground valid reviews is 84.95% and is based on 109 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
34 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 109 valid reviews, the experience has 34 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 34 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 8 |
|
24% |
| 9/10 | 13 |
|
38% |
| 8/10 | 7 |
|
21% |
| 7/10 | 3 |
|
9% |
| 6/10 | 3 |
|
9% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.88% Average
The raw data average (mean) for all the Waikite Valley Thermal Pools Campground face-to-face reviews is 85.88% and is based on 34 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.54%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Elan | 10/10 | 137 days | 100% |
| Viktoria | 10/10 | 198 days | 99% |
| RGill | 10/10 | 259 days | 97% |
| Jojo&Skoko | 9/10 | 349 days | 93% |
| Emily | 10/10 | 380 days | 93% |
| Henry | 10/10 | 471 days | 88% |
| Laura Hadden | 10/10 | 502 days | 87% |
| Finlay | 8/10 | 533 days | 83% |
| YP | 8/10 | 624 days | 77% |
| Caron | 10/10 | 655 days | 76% |
| Knut | 8/10 | 776 days | 65% |
| Cholly | 10/10 | 807 days | 64% |
| Emily Johnson | 10/10 | 868 days | 58% |
| Kat | 4/10 | 899 days | 36% |
| Tzan from CA | 10/10 | 899 days | 54% |
| Jill Ruwhiu | 10/10 | 929 days | 51% |
| Arie | 9/10 | 1049 days | 39% |
| cearon | 9/10 | 1325 days | 19% |
| Sebastian Stoof | 6/10 | 1445 days | 12% |
| Chonti | 10/10 | 1629 days | 7% |
| Wombus | 8/10 | 1902 days | 5% |
| The Party Bus | 10/10 | 2055 days | 5% |
| Neil Holland | 9/10 | 2116 days | 4% |
| Cor Dekker | 6/10 | 2207 days | 4% |
| Declan Byrne | 10/10 | 2207 days | 4% |
| Lisa | 10/10 | 2237 days | 4% |
| Lausgrott from Germany | 10/10 | 2298 days | 4% |
| Scooper | 9/10 | 2421 days | 4% |
| Marn | 7/10 | 2482 days | 3% |
| Francois & Caroline | 9/10 | 2541 days | 4% |
| Camping-Dave | 6/10 | 2633 days | 3% |
| KCtravels | 8/10 | 2633 days | 3% |
| Kenza | 9/10 | 2633 days | 3% |
| Emma Higgins | 10/10 | 2663 days | 3% |
| Mike Fricker | 10/10 | 2663 days | 3% |
| Mike Fricker | 8/10 | 2663 days | 3% |
| Bradletn | 8/10 | 2816 days | 3% |
| Terrah2o | 8/10 | 2816 days | 3% |
| Magenta McHalick | 7/10 | 2872 days | 2% |
| Roadrunner | 2/10 | 2875 days | 1% |
| Tina and Terry | 1/10 | 2875 days | 1% |
| Eversons | 10/10 | 2875 days | 3% |
| Nora Tobies | 9/10 | 2942 days | 3% |
| Arnie Siewert | 6/10 | 2971 days | 2% |
| Nadene Wheatley | 10/10 | 2977 days | 3% |
| Lyle Walker | 10/10 | 2994 days | 3% |
| Mark Ravenscroft | 9/10 | 3152 days | 2% |
| Roger | 7/10 | 3167 days | 2% |
| Gail Hunter | 8/10 | 3235 days | 2% |
| irene winter | 9/10 | 3271 days | 2% |
| Kirsten qProsser | 10/10 | 3300 days | 2% |
| Robert Wolf | 10/10 | 3338 days | 2% |
| Erin Polcyn Sailer | 9/10 | 3526 days | 2% |
| Boukje Diijkstra | 8/10 | 3585 days | 2% |
| Steve | 8/10 | 3586 days | 2% |
| Janneke Hekhuis | 8/10 | 3617 days | 1% |
| Antonio BENITEZ | 6/10 | 3637 days | 1% |
| David From Switzerland | 10/10 | 3667 days | 1% |
| Jo Batt | 8/10 | 3672 days | 1% |
| Nyla and Alan Ramsay | 9/10 | 3701 days | 1% |
| Sarah Gurney | 8/10 | 3704 days | 1% |
| Chester Martin | 9/10 | 3774 days | 1% |
| Anita and Wilbur | 9/10 | 3781 days | 1% |
| Vallerie Spoo | 9/10 | 3936 days | 1% |
| Lieselotte Michels | 9/10 | 3973 days | 1% |
| Wilma Senior | 9/10 | 4002 days | 1% |
| holidaymad from Solihull | 7/10 | 4002 days | 1% |
| Grant Pease | 8/10 | 4063 days | 1% |
| Daniel Jarrett | 7/10 | 4124 days | 0% |
| Xan Northman | 10/10 | 4216 days | 0% |
| Mike Fricker | 8/10 | 4247 days | 0% |
| Eva-Maria Krueger | 8/10 | 4308 days | 0% |
| Steffen | 6/10 | 4311 days | 0% |
| Sergey Pronkin | 6/10 | 4311 days | 0% |
| Nina Helmling | 9/10 | 4311 days | 0% |
| Leon Courtney | 8/10 | 4315 days | 0% |
| Valerio Penita | 9/10 | 4350 days | 0% |
| Bet | 9/10 | 4366 days | 0% |
| Marie Lillieskold | 9/10 | 4367 days | 0% |
| Peter Shorten | 9/10 | 4612 days | 1% |
| Humphrey | 8/10 | 4642 days | 1% |
| Bonnie and David Appleby | 9/10 | 4673 days | 1% |
| Guillot | 9/10 | 4680 days | 1% |
| Michal | 7/10 | 4749 days | 1% |
| Brigitte | 8/10 | 4751 days | 1% |
| Moorman | 9/10 | 4754 days | 1% |
| sueadegizmo | 9/10 | 4946 days | 1% |
| Sandra Dirk | 9/10 | 5030 days | 1% |
| Sebastian Rossbach | 10/10 | 5050 days | 1% |
| Nelly & Lisa | 10/10 | 5054 days | 1% |
| Carla Mathieu | 10/10 | 5057 days | 1% |
| Anika | 8/10 | 5066 days | 1% |
| CMJ | 8/10 | 5098 days | 1% |
| dnigolian | 8/10 | 5220 days | 1% |
| Julie Norton | 9/10 | 5374 days | 1% |
| Michel Op't Landt | 8/10 | 5410 days | 1% |
| F Horrex | 8/10 | 5423 days | 1% |
| Bucher | 9/10 | 5518 days | 1% |
| Andrew Hammond | 8/10 | 5555 days | 1% |
| David Milner | 8/10 | 5775 days | 1% |
| Helen Power | 6/10 | 5792 days | 1% |
| ilkal | 9/10 | 5845 days | 1% |
| Lynn Maguire | 10/10 | 5845 days | 1% |
| braunweiler | 10/10 | 5848 days | 1% |
| Ann S | 10/10 | 5867 days | 1% |
| Roeder Grit | 8/10 | 5870 days | 1% |
| Ton Buil | 9/10 | 5871 days | 1% |
| Kruiver | 7/10 | 6144 days | 1% |
| Ole | 9/10 | 6152 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waikite Valley Thermal Pools Campground experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.33% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Waikite Valley Thermal Pools Campground experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waikite Valley Thermal Pools Campground experience has been adjusted for 115 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 112 | -2.27% |
| 113 | -2.29% |
| 114 | -2.31% |
| 115 | -2.33% |
| 116 | -2.35% |
| 117 | -2.37% |
| 118 | -2.39% |
| … | … |
Balancing Adjustment
0.97% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.