Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waiteti Trout Stream Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waiteti Trout Stream Holiday Park
Valid Reviews
119 Valid Reviews
The Waiteti Trout Stream Holiday Park experience has a total of 120 reviews. There are 119 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 119 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 64 |
|
54% |
| 9/10 | 28 |
|
24% |
| 8/10 | 14 |
|
12% |
| 7/10 | 4 |
|
3% |
| 6/10 | 2 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 5 |
|
4% |
88.57% Average
The raw data average (mean) for all the Waiteti Trout Stream Holiday Park valid reviews is 88.57% and is based on 119 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
17 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 119 valid reviews, the experience has 17 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 17 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
35% |
| 9/10 | 6 |
|
35% |
| 8/10 | 4 |
|
24% |
| 7/10 | 1 |
|
6% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.00% Average
The raw data average (mean) for all the Waiteti Trout Stream Holiday Park face-to-face reviews is 90.00% and is based on 17 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.48%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stefan | 1/10 | 1165 days | 53% |
| Naomi | 8/10 | 1257 days | 100% |
| Greg | 10/10 | 1379 days | 71% |
| Liz Wade | 8/10 | 2230 days | 18% |
| Camilla | 10/10 | 2261 days | 18% |
| Orla | 8/10 | 2292 days | 17% |
| Javier Williams | 7/10 | 2292 days | 16% |
| D&R | 10/10 | 2383 days | 17% |
| Mark Jarvis | 9/10 | 2383 days | 17% |
| asomek | 9/10 | 2536 days | 15% |
| TP&MM | 9/10 | 2567 days | 15% |
| Rocket | 9/10 | 2567 days | 15% |
| Dlg | 9/10 | 2626 days | 15% |
| Camping-Dave | 6/10 | 2718 days | 12% |
| Brett Donald | 10/10 | 2982 days | 12% |
| Andy Sheard | 9/10 | 2988 days | 12% |
| Jan Vos | 10/10 | 3036 days | 11% |
| Anna Song | 1/10 | 3266 days | 4% |
| Elaine Yuill | 9/10 | 3313 days | 9% |
| Jo Norsworthy | 9/10 | 3356 days | 9% |
| Mike Guest | 10/10 | 3463 days | 8% |
| juki_ramones | 8/10 | 3478 days | 7% |
| Andrew Nelson | 8/10 | 3611 days | 6% |
| Eric Bellas | 10/10 | 3643 days | 6% |
| Katie Griffin | 8/10 | 3667 days | 6% |
| Axel Merz | 8/10 | 3709 days | 5% |
| Mark George | 10/10 | 3719 days | 5% |
| Anita Liow | 9/10 | 3722 days | 5% |
| Jacci Williams | 2/10 | 3722 days | 2% |
| Sam Howard | 3/10 | 3737 days | 3% |
| Roel Boorsma | 8/10 | 3740 days | 5% |
| David From Switzerland | 9/10 | 3754 days | 5% |
| Maxim Domashev | 1/10 | 3756 days | 2% |
| Gayle Campbell | 10/10 | 3768 days | 5% |
| Jade Duncan | 8/10 | 3805 days | 5% |
| Aengus Jankowsky | 10/10 | 3814 days | 5% |
| Nurul Nadia Naziron | 10/10 | 3818 days | 5% |
| Chiara Magelli | 9/10 | 3919 days | 4% |
| Jason Robus | 7/10 | 3942 days | 3% |
| Elka Keijzer | 6/10 | 3967 days | 3% |
| Emma Keegan | 10/10 | 3997 days | 3% |
| Sabine Hargens | 10/10 | 4047 days | 3% |
| Mike Merrick | 10/10 | 4049 days | 3% |
| Sarah Farr | 10/10 | 4087 days | 2% |
| Bob Lygo | 10/10 | 4087 days | 2% |
| misstassie | 10/10 | 4087 days | 2% |
| Huia Ketcham | 10/10 | 4118 days | 2% |
| Lars Van Uffelen | 1/10 | 4118 days | 1% |
| John K | 10/10 | 4179 days | 2% |
| Teresa Erana | 10/10 | 4209 days | 1% |
| Jenny Duncan | 10/10 | 4240 days | 1% |
| John W | 10/10 | 4301 days | 1% |
| john_seasoned_traveler | 10/10 | 4301 days | 1% |
| Miro Amsalem | 9/10 | 4362 days | 0% |
| Robyn McDermott | 9/10 | 4362 days | 0% |
| Cimino Cole | 10/10 | 4362 days | 0% |
| Julie Ledanois | 8/10 | 4404 days | 3% |
| Pierre Gentile | 8/10 | 4404 days | 3% |
| Alex Sheldon | 9/10 | 4418 days | 3% |
| Stefan Reutler | 10/10 | 4418 days | 3% |
| Granste Stéphane | 10/10 | 4421 days | 4% |
| Andrew Young | 10/10 | 4421 days | 4% |
| Jenny Hall | 7/10 | 4452 days | 4% |
| Janine K | 9/10 | 4452 days | 4% |
| Stuart Hazelton | 10/10 | 4452 days | 4% |
| Paul Lipsanos | 10/10 | 4483 days | 4% |
| dominique raccah | 9/10 | 4483 days | 4% |
| Joseph Ross | 10/10 | 4544 days | 4% |
| W & K Boyd | 10/10 | 4574 days | 4% |
| Nigel Shaw | 10/10 | 4666 days | 4% |
| Emily Sweetman | 9/10 | 4758 days | 4% |
| Julian Roots | 9/10 | 4758 days | 4% |
| Heather Macdonald | 10/10 | 4786 days | 4% |
| MiriamWhelan | 10/10 | 4817 days | 4% |
| Vullings_Family | 9/10 | 4817 days | 4% |
| Maurice Grice | 10/10 | 4817 days | 4% |
| Trason | 10/10 | 4848 days | 4% |
| Daniel Kwon | 10/10 | 4848 days | 4% |
| David | 8/10 | 4878 days | 4% |
| Robertson | 10/10 | 4909 days | 4% |
| shaunarana | 10/10 | 5001 days | 4% |
| TravelGran | 10/10 | 5062 days | 4% |
| greena_world | 9/10 | 5062 days | 4% |
| The_Thorpes | 10/10 | 5092 days | 4% |
| TararuaSocialRiders | 10/10 | 5092 days | 4% |
| sidcupjon | 10/10 | 5123 days | 4% |
| Anglea de Smit | 9/10 | 5134 days | 3% |
| thebrems | 9/10 | 5183 days | 4% |
| TurnerClan | 10/10 | 5183 days | 4% |
| guyr | 10/10 | 5183 days | 4% |
| Michael | 10/10 | 5214 days | 4% |
| Natascha & Greg | 9/10 | 5226 days | 3% |
| Francesca_9696 | 10/10 | 5244 days | 4% |
| NandJ | 10/10 | 5244 days | 4% |
| jag10 | 10/10 | 5275 days | 4% |
| aliocha | 10/10 | 5275 days | 4% |
| c2000 | 9/10 | 5275 days | 4% |
| VCK | 10/10 | 5336 days | 4% |
| vlim003 | 10/10 | 5458 days | 4% |
| tazman | 9/10 | 5458 days | 4% |
| P Bukal | 10/10 | 5468 days | 3% |
| Noah Stegmann | 9/10 | 5469 days | 3% |
| Christoph & Maria | 10/10 | 5479 days | 3% |
| Marty Fey | 8/10 | 5480 days | 3% |
| Rolf | 7/10 | 5480 days | 3% |
| Simon Vickers | 9/10 | 5488 days | 3% |
| rodcorn | 10/10 | 5489 days | 4% |
| Marianne Astorp | 9/10 | 5508 days | 3% |
| fourboys | 10/10 | 5548 days | 4% |
| Treadways | 10/10 | 5548 days | 4% |
| Andersons | 10/10 | 5609 days | 4% |
| somethingabout | 10/10 | 5670 days | 4% |
| ksteer | 10/10 | 5701 days | 4% |
| Family_Thomsen | 8/10 | 5836 days | 3% |
| Gail Mckinstry | 10/10 | 5860 days | 3% |
| Elisabeth Egerup | 10/10 | 5861 days | 3% |
| BeanzoNZ | 1/10 | 5913 days | 2% |
| selinab | 10/10 | 5937 days | 3% |
| David Gildea | 10/10 | 5974 days | 4% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waiteti Trout Stream Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.03% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Waiteti Trout Stream Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waiteti Trout Stream Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.01% |
| 200 | -4.03% |
| 201 | -4.05% |
| 202 | -4.07% |
| 203 | -4.09% |
| … | … |
Balancing Adjustment
2.88% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.