G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waiteti Trout Stream Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Waiteti Trout Stream Holiday Park
Valid Reviews
119 Valid Reviews
The Waiteti Trout Stream Holiday Park experience has a total of 121 reviews. There are 119 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 119 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 64 |
|
54% |
| 9/10 | 28 |
|
24% |
| 8/10 | 14 |
|
12% |
| 7/10 | 4 |
|
3% |
| 6/10 | 2 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 5 |
|
4% |
88.57% Average
The raw data average (mean) for all the Waiteti Trout Stream Holiday Park valid reviews is 88.57% and is based on 119 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
17 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 119 valid reviews, the experience has 17 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 17 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
35% |
| 9/10 | 6 |
|
35% |
| 8/10 | 4 |
|
24% |
| 7/10 | 1 |
|
6% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.00% Average
The raw data average (mean) for all the Waiteti Trout Stream Holiday Park face-to-face reviews is 90.00% and is based on 17 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.16%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stefan | 1/10 | 826 days | 49% |
| Naomi | 8/10 | 918 days | 100% |
| Greg | 10/10 | 1040 days | 79% |
| Liz Wade | 8/10 | 1890 days | 9% |
| Camilla | 10/10 | 1922 days | 9% |
| Orla | 8/10 | 1953 days | 9% |
| Javier Williams | 7/10 | 1953 days | 8% |
| D&R | 10/10 | 2044 days | 9% |
| Mark Jarvis | 9/10 | 2044 days | 9% |
| asomek | 9/10 | 2197 days | 8% |
| TP&MM | 9/10 | 2228 days | 8% |
| Rocket | 9/10 | 2228 days | 8% |
| Dlg | 9/10 | 2287 days | 8% |
| Camping-Dave | 6/10 | 2379 days | 6% |
| Brett Donald | 10/10 | 2643 days | 6% |
| Andy Sheard | 9/10 | 2649 days | 6% |
| Jan Vos | 10/10 | 2697 days | 6% |
| Anna Song | 1/10 | 2926 days | 2% |
| Elaine Yuill | 9/10 | 2974 days | 5% |
| Jo Norsworthy | 9/10 | 3016 days | 5% |
| Mike Guest | 10/10 | 3124 days | 5% |
| juki_ramones | 8/10 | 3138 days | 4% |
| Andrew Nelson | 8/10 | 3272 days | 4% |
| Eric Bellas | 10/10 | 3304 days | 4% |
| Katie Griffin | 8/10 | 3328 days | 4% |
| Axel Merz | 8/10 | 3370 days | 4% |
| Mark George | 10/10 | 3380 days | 4% |
| Anita Liow | 9/10 | 3382 days | 4% |
| Jacci Williams | 2/10 | 3383 days | 2% |
| Sam Howard | 3/10 | 3398 days | 2% |
| Roel Boorsma | 8/10 | 3401 days | 3% |
| David From Switzerland | 9/10 | 3415 days | 3% |
| Maxim Domashev | 1/10 | 3417 days | 1% |
| Gayle Campbell | 10/10 | 3429 days | 3% |
| Jade Duncan | 8/10 | 3466 days | 3% |
| Aengus Jankowsky | 10/10 | 3474 days | 3% |
| Nurul Nadia Naziron | 10/10 | 3479 days | 3% |
| Chiara Magelli | 9/10 | 3580 days | 3% |
| Jason Robus | 7/10 | 3603 days | 3% |
| Elka Keijzer | 6/10 | 3627 days | 2% |
| Emma Keegan | 10/10 | 3657 days | 3% |
| Sabine Hargens | 10/10 | 3708 days | 2% |
| Mike Merrick | 10/10 | 3710 days | 2% |
| Sarah Farr | 10/10 | 3747 days | 2% |
| Bob Lygo | 10/10 | 3747 days | 2% |
| misstassie | 10/10 | 3747 days | 2% |
| Huia Ketcham | 10/10 | 3778 days | 2% |
| Lars Van Uffelen | 1/10 | 3778 days | 1% |
| John K | 10/10 | 3839 days | 2% |
| Teresa Erana | 10/10 | 3869 days | 2% |
| Jenny Duncan | 10/10 | 3901 days | 2% |
| John W | 10/10 | 3962 days | 1% |
| john_seasoned_traveler | 10/10 | 3962 days | 1% |
| Miro Amsalem | 9/10 | 4023 days | 1% |
| Robyn McDermott | 9/10 | 4023 days | 1% |
| Cimino Cole | 10/10 | 4023 days | 1% |
| Julie Ledanois | 8/10 | 4065 days | 1% |
| Pierre Gentile | 8/10 | 4065 days | 1% |
| Alex Sheldon | 9/10 | 4079 days | 1% |
| Stefan Reutler | 10/10 | 4079 days | 1% |
| Granste Stéphane | 10/10 | 4082 days | 1% |
| Andrew Young | 10/10 | 4082 days | 1% |
| Jenny Hall | 7/10 | 4113 days | 1% |
| Janine K | 9/10 | 4113 days | 1% |
| Stuart Hazelton | 10/10 | 4113 days | 1% |
| Paul Lipsanos | 10/10 | 4144 days | 1% |
| dominique raccah | 9/10 | 4144 days | 1% |
| Joseph Ross | 10/10 | 4205 days | 0% |
| W & K Boyd | 10/10 | 4235 days | 0% |
| Nigel Shaw | 10/10 | 4327 days | 0% |
| Emily Sweetman | 9/10 | 4419 days | 2% |
| Julian Roots | 9/10 | 4419 days | 2% |
| Heather Macdonald | 10/10 | 4447 days | 2% |
| MiriamWhelan | 10/10 | 4478 days | 2% |
| Vullings_Family | 9/10 | 4478 days | 2% |
| Maurice Grice | 10/10 | 4478 days | 2% |
| Trason | 10/10 | 4509 days | 2% |
| Daniel Kwon | 10/10 | 4509 days | 2% |
| David | 8/10 | 4539 days | 2% |
| Robertson | 10/10 | 4570 days | 2% |
| shaunarana | 10/10 | 4662 days | 2% |
| TravelGran | 10/10 | 4723 days | 2% |
| greena_world | 9/10 | 4723 days | 2% |
| The_Thorpes | 10/10 | 4753 days | 2% |
| TararuaSocialRiders | 10/10 | 4753 days | 2% |
| sidcupjon | 10/10 | 4784 days | 2% |
| Anglea de Smit | 9/10 | 4795 days | 1% |
| thebrems | 9/10 | 4844 days | 2% |
| TurnerClan | 10/10 | 4844 days | 2% |
| guyr | 10/10 | 4844 days | 2% |
| Michael | 10/10 | 4875 days | 2% |
| Natascha & Greg | 9/10 | 4887 days | 1% |
| Francesca_9696 | 10/10 | 4905 days | 2% |
| NandJ | 10/10 | 4905 days | 2% |
| jag10 | 10/10 | 4936 days | 2% |
| aliocha | 10/10 | 4936 days | 2% |
| c2000 | 9/10 | 4936 days | 2% |
| VCK | 10/10 | 4997 days | 2% |
| vlim003 | 10/10 | 5119 days | 2% |
| tazman | 9/10 | 5119 days | 2% |
| P Bukal | 10/10 | 5129 days | 1% |
| Noah Stegmann | 9/10 | 5130 days | 1% |
| Christoph & Maria | 10/10 | 5140 days | 1% |
| Marty Fey | 8/10 | 5141 days | 1% |
| Rolf | 7/10 | 5141 days | 1% |
| Simon Vickers | 9/10 | 5149 days | 1% |
| rodcorn | 10/10 | 5150 days | 2% |
| Marianne Astorp | 9/10 | 5169 days | 1% |
| fourboys | 10/10 | 5209 days | 2% |
| Treadways | 10/10 | 5209 days | 2% |
| Andersons | 10/10 | 5270 days | 2% |
| somethingabout | 10/10 | 5331 days | 2% |
| ksteer | 10/10 | 5362 days | 2% |
| Family_Thomsen | 8/10 | 5497 days | 1% |
| Gail Mckinstry | 10/10 | 5521 days | 1% |
| Elisabeth Egerup | 10/10 | 5522 days | 1% |
| BeanzoNZ | 1/10 | 5574 days | 1% |
| selinab | 10/10 | 5598 days | 1% |
| David Gildea | 10/10 | 5635 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waiteti Trout Stream Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.64% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the Waiteti Trout Stream Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waiteti Trout Stream Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.59% |
| 198 | -3.61% |
| 199 | -3.63% |
| 200 | -3.64% |
| 201 | -3.66% |
| 202 | -3.68% |
| 203 | -3.70% |
| … | … |
Balancing Adjustment
3.43% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.