G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waiteti Trout Stream Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waiteti Trout Stream Holiday Park
Valid Reviews
119 Valid Reviews
The Waiteti Trout Stream Holiday Park experience has a total of 120 reviews. There are 119 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 119 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 64 |
|
54% |
| 9/10 | 28 |
|
24% |
| 8/10 | 14 |
|
12% |
| 7/10 | 4 |
|
3% |
| 6/10 | 2 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 5 |
|
4% |
88.57% Average
The raw data average (mean) for all the Waiteti Trout Stream Holiday Park valid reviews is 88.57% and is based on 119 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
17 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 119 valid reviews, the experience has 17 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 17 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
35% |
| 9/10 | 6 |
|
35% |
| 8/10 | 4 |
|
24% |
| 7/10 | 1 |
|
6% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.00% Average
The raw data average (mean) for all the Waiteti Trout Stream Holiday Park face-to-face reviews is 90.00% and is based on 17 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
84.77%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stefan | 1/10 | 1186 days | 53% |
| Naomi | 8/10 | 1278 days | 100% |
| Greg | 10/10 | 1400 days | 71% |
| Liz Wade | 8/10 | 2250 days | 18% |
| Camilla | 10/10 | 2282 days | 19% |
| Orla | 8/10 | 2313 days | 18% |
| Javier Williams | 7/10 | 2313 days | 17% |
| D&R | 10/10 | 2404 days | 17% |
| Mark Jarvis | 9/10 | 2404 days | 17% |
| asomek | 9/10 | 2557 days | 16% |
| TP&MM | 9/10 | 2588 days | 16% |
| Rocket | 9/10 | 2588 days | 16% |
| Dlg | 9/10 | 2647 days | 15% |
| Camping-Dave | 6/10 | 2739 days | 12% |
| Brett Donald | 10/10 | 3003 days | 12% |
| Andy Sheard | 9/10 | 3009 days | 12% |
| Jan Vos | 10/10 | 3057 days | 12% |
| Anna Song | 1/10 | 3286 days | 4% |
| Elaine Yuill | 9/10 | 3334 days | 9% |
| Jo Norsworthy | 9/10 | 3376 days | 9% |
| Mike Guest | 10/10 | 3484 days | 8% |
| juki_ramones | 8/10 | 3498 days | 7% |
| Andrew Nelson | 8/10 | 3632 days | 6% |
| Eric Bellas | 10/10 | 3664 days | 6% |
| Katie Griffin | 8/10 | 3688 days | 6% |
| Axel Merz | 8/10 | 3730 days | 5% |
| Mark George | 10/10 | 3740 days | 5% |
| Anita Liow | 9/10 | 3742 days | 5% |
| Jacci Williams | 2/10 | 3743 days | 2% |
| Sam Howard | 3/10 | 3758 days | 3% |
| Roel Boorsma | 8/10 | 3761 days | 5% |
| David From Switzerland | 9/10 | 3775 days | 5% |
| Maxim Domashev | 1/10 | 3777 days | 2% |
| Gayle Campbell | 10/10 | 3789 days | 5% |
| Jade Duncan | 8/10 | 3826 days | 4% |
| Aengus Jankowsky | 10/10 | 3834 days | 4% |
| Nurul Nadia Naziron | 10/10 | 3839 days | 4% |
| Chiara Magelli | 9/10 | 3940 days | 3% |
| Jason Robus | 7/10 | 3963 days | 3% |
| Elka Keijzer | 6/10 | 3987 days | 3% |
| Emma Keegan | 10/10 | 4017 days | 3% |
| Sabine Hargens | 10/10 | 4068 days | 2% |
| Mike Merrick | 10/10 | 4070 days | 2% |
| Sarah Farr | 10/10 | 4107 days | 2% |
| Bob Lygo | 10/10 | 4107 days | 2% |
| misstassie | 10/10 | 4107 days | 2% |
| Huia Ketcham | 10/10 | 4138 days | 2% |
| Lars Van Uffelen | 1/10 | 4138 days | 0% |
| John K | 10/10 | 4199 days | 1% |
| Teresa Erana | 10/10 | 4229 days | 1% |
| Jenny Duncan | 10/10 | 4261 days | 1% |
| John W | 10/10 | 4322 days | 0% |
| john_seasoned_traveler | 10/10 | 4322 days | 0% |
| Miro Amsalem | 9/10 | 4383 days | 4% |
| Robyn McDermott | 9/10 | 4383 days | 4% |
| Cimino Cole | 10/10 | 4383 days | 4% |
| Julie Ledanois | 8/10 | 4425 days | 3% |
| Pierre Gentile | 8/10 | 4425 days | 3% |
| Alex Sheldon | 9/10 | 4439 days | 3% |
| Stefan Reutler | 10/10 | 4439 days | 3% |
| Granste Stéphane | 10/10 | 4442 days | 4% |
| Andrew Young | 10/10 | 4442 days | 4% |
| Jenny Hall | 7/10 | 4473 days | 4% |
| Janine K | 9/10 | 4473 days | 4% |
| Stuart Hazelton | 10/10 | 4473 days | 4% |
| Paul Lipsanos | 10/10 | 4504 days | 4% |
| dominique raccah | 9/10 | 4504 days | 4% |
| Joseph Ross | 10/10 | 4565 days | 4% |
| W & K Boyd | 10/10 | 4595 days | 4% |
| Nigel Shaw | 10/10 | 4687 days | 4% |
| Emily Sweetman | 9/10 | 4779 days | 4% |
| Julian Roots | 9/10 | 4779 days | 4% |
| Heather Macdonald | 10/10 | 4807 days | 4% |
| MiriamWhelan | 10/10 | 4838 days | 4% |
| Vullings_Family | 9/10 | 4838 days | 4% |
| Maurice Grice | 10/10 | 4838 days | 4% |
| Trason | 10/10 | 4869 days | 4% |
| Daniel Kwon | 10/10 | 4869 days | 4% |
| David | 8/10 | 4899 days | 4% |
| Robertson | 10/10 | 4930 days | 4% |
| shaunarana | 10/10 | 5022 days | 4% |
| TravelGran | 10/10 | 5083 days | 4% |
| greena_world | 9/10 | 5083 days | 4% |
| The_Thorpes | 10/10 | 5113 days | 4% |
| TararuaSocialRiders | 10/10 | 5113 days | 4% |
| sidcupjon | 10/10 | 5144 days | 4% |
| Anglea de Smit | 9/10 | 5155 days | 3% |
| thebrems | 9/10 | 5204 days | 4% |
| TurnerClan | 10/10 | 5204 days | 4% |
| guyr | 10/10 | 5204 days | 4% |
| Michael | 10/10 | 5235 days | 4% |
| Natascha & Greg | 9/10 | 5247 days | 3% |
| Francesca_9696 | 10/10 | 5265 days | 4% |
| NandJ | 10/10 | 5265 days | 4% |
| jag10 | 10/10 | 5296 days | 4% |
| aliocha | 10/10 | 5296 days | 4% |
| c2000 | 9/10 | 5296 days | 4% |
| VCK | 10/10 | 5357 days | 4% |
| vlim003 | 10/10 | 5479 days | 4% |
| tazman | 9/10 | 5479 days | 4% |
| P Bukal | 10/10 | 5489 days | 3% |
| Noah Stegmann | 9/10 | 5490 days | 3% |
| Christoph & Maria | 10/10 | 5500 days | 3% |
| Marty Fey | 8/10 | 5501 days | 3% |
| Rolf | 7/10 | 5501 days | 2% |
| Simon Vickers | 9/10 | 5509 days | 3% |
| rodcorn | 10/10 | 5510 days | 4% |
| Marianne Astorp | 9/10 | 5529 days | 3% |
| fourboys | 10/10 | 5569 days | 4% |
| Treadways | 10/10 | 5569 days | 4% |
| Andersons | 10/10 | 5630 days | 4% |
| somethingabout | 10/10 | 5691 days | 4% |
| ksteer | 10/10 | 5722 days | 4% |
| Family_Thomsen | 8/10 | 5857 days | 3% |
| Gail Mckinstry | 10/10 | 5881 days | 3% |
| Elisabeth Egerup | 10/10 | 5882 days | 3% |
| BeanzoNZ | 1/10 | 5934 days | 1% |
| selinab | 10/10 | 5958 days | 3% |
| David Gildea | 10/10 | 5995 days | 4% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waiteti Trout Stream Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.74% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Waiteti Trout Stream Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waiteti Trout Stream Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.68% |
| 198 | -3.70% |
| 199 | -3.72% |
| 200 | -3.74% |
| 201 | -3.76% |
| 202 | -3.77% |
| 203 | -3.79% |
| … | … |
Balancing Adjustment
2.72% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.