Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waiteti Trout Stream Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waiteti Trout Stream Holiday Park
Valid Reviews
119 Valid Reviews
The Waiteti Trout Stream Holiday Park experience has a total of 120 reviews. There are 119 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 119 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 64 |
|
54% |
| 9/10 | 28 |
|
24% |
| 8/10 | 14 |
|
12% |
| 7/10 | 4 |
|
3% |
| 6/10 | 2 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 5 |
|
4% |
88.57% Average
The raw data average (mean) for all the Waiteti Trout Stream Holiday Park valid reviews is 88.57% and is based on 119 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
17 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 119 valid reviews, the experience has 17 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 17 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
35% |
| 9/10 | 6 |
|
35% |
| 8/10 | 4 |
|
24% |
| 7/10 | 1 |
|
6% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.00% Average
The raw data average (mean) for all the Waiteti Trout Stream Holiday Park face-to-face reviews is 90.00% and is based on 17 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.52%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stefan | 1/10 | 1256 days | 54% |
| Naomi | 8/10 | 1348 days | 100% |
| Greg | 10/10 | 1470 days | 69% |
| Liz Wade | 8/10 | 2320 days | 22% |
| Camilla | 10/10 | 2352 days | 22% |
| Orla | 8/10 | 2383 days | 21% |
| Javier Williams | 7/10 | 2383 days | 20% |
| D&R | 10/10 | 2474 days | 21% |
| Mark Jarvis | 9/10 | 2474 days | 21% |
| asomek | 9/10 | 2627 days | 19% |
| TP&MM | 9/10 | 2658 days | 18% |
| Rocket | 9/10 | 2658 days | 18% |
| Dlg | 9/10 | 2717 days | 18% |
| Camping-Dave | 6/10 | 2809 days | 15% |
| Brett Donald | 10/10 | 3073 days | 14% |
| Andy Sheard | 9/10 | 3079 days | 14% |
| Jan Vos | 10/10 | 3127 days | 13% |
| Anna Song | 1/10 | 3356 days | 4% |
| Elaine Yuill | 9/10 | 3404 days | 10% |
| Jo Norsworthy | 9/10 | 3446 days | 10% |
| Mike Guest | 10/10 | 3554 days | 9% |
| juki_ramones | 8/10 | 3568 days | 8% |
| Andrew Nelson | 8/10 | 3702 days | 7% |
| Eric Bellas | 10/10 | 3734 days | 7% |
| Katie Griffin | 8/10 | 3758 days | 6% |
| Axel Merz | 8/10 | 3800 days | 6% |
| Mark George | 10/10 | 3810 days | 6% |
| Anita Liow | 9/10 | 3812 days | 6% |
| Jacci Williams | 2/10 | 3813 days | 2% |
| Sam Howard | 3/10 | 3828 days | 3% |
| Roel Boorsma | 8/10 | 3831 days | 5% |
| David From Switzerland | 9/10 | 3845 days | 5% |
| Maxim Domashev | 1/10 | 3847 days | 2% |
| Gayle Campbell | 10/10 | 3859 days | 5% |
| Jade Duncan | 8/10 | 3896 days | 5% |
| Aengus Jankowsky | 10/10 | 3904 days | 5% |
| Nurul Nadia Naziron | 10/10 | 3909 days | 5% |
| Chiara Magelli | 9/10 | 4010 days | 4% |
| Jason Robus | 7/10 | 4033 days | 3% |
| Elka Keijzer | 6/10 | 4057 days | 3% |
| Emma Keegan | 10/10 | 4087 days | 3% |
| Sabine Hargens | 10/10 | 4138 days | 2% |
| Mike Merrick | 10/10 | 4140 days | 2% |
| Sarah Farr | 10/10 | 4177 days | 2% |
| Bob Lygo | 10/10 | 4177 days | 2% |
| misstassie | 10/10 | 4177 days | 2% |
| Huia Ketcham | 10/10 | 4208 days | 1% |
| Lars Van Uffelen | 1/10 | 4208 days | 0% |
| John K | 10/10 | 4269 days | 1% |
| Teresa Erana | 10/10 | 4299 days | 0% |
| Jenny Duncan | 10/10 | 4331 days | 0% |
| John W | 10/10 | 4392 days | 5% |
| john_seasoned_traveler | 10/10 | 4392 days | 5% |
| Miro Amsalem | 9/10 | 4453 days | 5% |
| Robyn McDermott | 9/10 | 4453 days | 5% |
| Cimino Cole | 10/10 | 4453 days | 5% |
| Julie Ledanois | 8/10 | 4495 days | 3% |
| Pierre Gentile | 8/10 | 4495 days | 3% |
| Alex Sheldon | 9/10 | 4509 days | 3% |
| Stefan Reutler | 10/10 | 4509 days | 3% |
| Granste Stéphane | 10/10 | 4512 days | 5% |
| Andrew Young | 10/10 | 4512 days | 5% |
| Jenny Hall | 7/10 | 4543 days | 5% |
| Janine K | 9/10 | 4543 days | 5% |
| Stuart Hazelton | 10/10 | 4543 days | 5% |
| Paul Lipsanos | 10/10 | 4574 days | 5% |
| dominique raccah | 9/10 | 4574 days | 5% |
| Joseph Ross | 10/10 | 4635 days | 5% |
| W & K Boyd | 10/10 | 4665 days | 5% |
| Nigel Shaw | 10/10 | 4757 days | 5% |
| Emily Sweetman | 9/10 | 4849 days | 5% |
| Julian Roots | 9/10 | 4849 days | 5% |
| Heather Macdonald | 10/10 | 4877 days | 5% |
| MiriamWhelan | 10/10 | 4908 days | 5% |
| Vullings_Family | 9/10 | 4908 days | 5% |
| Maurice Grice | 10/10 | 4908 days | 5% |
| Trason | 10/10 | 4939 days | 5% |
| Daniel Kwon | 10/10 | 4939 days | 5% |
| David | 8/10 | 4969 days | 5% |
| Robertson | 10/10 | 5000 days | 5% |
| shaunarana | 10/10 | 5092 days | 5% |
| TravelGran | 10/10 | 5153 days | 5% |
| greena_world | 9/10 | 5153 days | 5% |
| The_Thorpes | 10/10 | 5183 days | 5% |
| TararuaSocialRiders | 10/10 | 5183 days | 5% |
| sidcupjon | 10/10 | 5214 days | 5% |
| Anglea de Smit | 9/10 | 5225 days | 3% |
| thebrems | 9/10 | 5274 days | 5% |
| TurnerClan | 10/10 | 5274 days | 5% |
| guyr | 10/10 | 5274 days | 5% |
| Michael | 10/10 | 5305 days | 5% |
| Natascha & Greg | 9/10 | 5317 days | 3% |
| Francesca_9696 | 10/10 | 5335 days | 5% |
| NandJ | 10/10 | 5335 days | 5% |
| jag10 | 10/10 | 5366 days | 5% |
| aliocha | 10/10 | 5366 days | 5% |
| c2000 | 9/10 | 5366 days | 5% |
| VCK | 10/10 | 5427 days | 5% |
| vlim003 | 10/10 | 5549 days | 5% |
| tazman | 9/10 | 5549 days | 5% |
| P Bukal | 10/10 | 5559 days | 3% |
| Noah Stegmann | 9/10 | 5560 days | 3% |
| Christoph & Maria | 10/10 | 5570 days | 3% |
| Marty Fey | 8/10 | 5571 days | 3% |
| Rolf | 7/10 | 5571 days | 3% |
| Simon Vickers | 9/10 | 5579 days | 3% |
| rodcorn | 10/10 | 5580 days | 5% |
| Marianne Astorp | 9/10 | 5599 days | 3% |
| fourboys | 10/10 | 5639 days | 5% |
| Treadways | 10/10 | 5639 days | 5% |
| Andersons | 10/10 | 5700 days | 5% |
| somethingabout | 10/10 | 5761 days | 5% |
| ksteer | 10/10 | 5792 days | 5% |
| Family_Thomsen | 8/10 | 5927 days | 3% |
| Gail Mckinstry | 10/10 | 5951 days | 3% |
| Elisabeth Egerup | 10/10 | 5952 days | 3% |
| BeanzoNZ | 1/10 | 6004 days | 2% |
| selinab | 10/10 | 6028 days | 3% |
| David Gildea | 10/10 | 6065 days | 5% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waiteti Trout Stream Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.29% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 112 days. However the Waiteti Trout Stream Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waiteti Trout Stream Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.26% |
| 198 | -2.27% |
| 199 | -2.28% |
| 200 | -2.29% |
| 201 | -2.31% |
| 202 | -2.32% |
| 203 | -2.33% |
| … | … |
Balancing Adjustment
2.20% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.