G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waiteti Trout Stream Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waiteti Trout Stream Holiday Park
Valid Reviews
119 Valid Reviews
The Waiteti Trout Stream Holiday Park experience has a total of 120 reviews. There are 119 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 119 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 64 |
|
54% |
| 9/10 | 28 |
|
24% |
| 8/10 | 14 |
|
12% |
| 7/10 | 4 |
|
3% |
| 6/10 | 2 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 5 |
|
4% |
88.57% Average
The raw data average (mean) for all the Waiteti Trout Stream Holiday Park valid reviews is 88.57% and is based on 119 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
17 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 119 valid reviews, the experience has 17 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 17 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
35% |
| 9/10 | 6 |
|
35% |
| 8/10 | 4 |
|
24% |
| 7/10 | 1 |
|
6% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.00% Average
The raw data average (mean) for all the Waiteti Trout Stream Holiday Park face-to-face reviews is 90.00% and is based on 17 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.82%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Stefan | 1/10 | 1367 days | 55% |
| Naomi | 8/10 | 1459 days | 100% |
| Greg | 10/10 | 1581 days | 68% |
| Liz Wade | 8/10 | 2431 days | 30% |
| Camilla | 10/10 | 2463 days | 30% |
| Orla | 8/10 | 2494 days | 29% |
| Javier Williams | 7/10 | 2494 days | 27% |
| D&R | 10/10 | 2585 days | 28% |
| Mark Jarvis | 9/10 | 2585 days | 28% |
| asomek | 9/10 | 2738 days | 25% |
| TP&MM | 9/10 | 2769 days | 25% |
| Rocket | 9/10 | 2769 days | 25% |
| Dlg | 9/10 | 2828 days | 24% |
| Camping-Dave | 6/10 | 2920 days | 20% |
| Brett Donald | 10/10 | 3184 days | 19% |
| Andy Sheard | 9/10 | 3190 days | 18% |
| Jan Vos | 10/10 | 3238 days | 18% |
| Anna Song | 1/10 | 3467 days | 5% |
| Elaine Yuill | 9/10 | 3515 days | 13% |
| Jo Norsworthy | 9/10 | 3557 days | 13% |
| Mike Guest | 10/10 | 3665 days | 11% |
| juki_ramones | 8/10 | 3679 days | 11% |
| Andrew Nelson | 8/10 | 3813 days | 8% |
| Eric Bellas | 10/10 | 3845 days | 8% |
| Katie Griffin | 8/10 | 3869 days | 8% |
| Axel Merz | 8/10 | 3911 days | 7% |
| Mark George | 10/10 | 3921 days | 7% |
| Anita Liow | 9/10 | 3923 days | 7% |
| Jacci Williams | 2/10 | 3924 days | 3% |
| Sam Howard | 3/10 | 3939 days | 3% |
| Roel Boorsma | 8/10 | 3942 days | 6% |
| David From Switzerland | 9/10 | 3956 days | 6% |
| Maxim Domashev | 1/10 | 3958 days | 2% |
| Gayle Campbell | 10/10 | 3970 days | 6% |
| Jade Duncan | 8/10 | 4007 days | 5% |
| Aengus Jankowsky | 10/10 | 4015 days | 5% |
| Nurul Nadia Naziron | 10/10 | 4020 days | 5% |
| Chiara Magelli | 9/10 | 4121 days | 4% |
| Jason Robus | 7/10 | 4144 days | 3% |
| Elka Keijzer | 6/10 | 4168 days | 3% |
| Emma Keegan | 10/10 | 4198 days | 2% |
| Sabine Hargens | 10/10 | 4249 days | 2% |
| Mike Merrick | 10/10 | 4251 days | 2% |
| Sarah Farr | 10/10 | 4288 days | 1% |
| Bob Lygo | 10/10 | 4288 days | 1% |
| misstassie | 10/10 | 4288 days | 1% |
| Huia Ketcham | 10/10 | 4319 days | 1% |
| Lars Van Uffelen | 1/10 | 4319 days | 0% |
| John K | 10/10 | 4380 days | 8% |
| Teresa Erana | 10/10 | 4410 days | 8% |
| Jenny Duncan | 10/10 | 4442 days | 8% |
| John W | 10/10 | 4503 days | 8% |
| john_seasoned_traveler | 10/10 | 4503 days | 8% |
| Miro Amsalem | 9/10 | 4564 days | 8% |
| Robyn McDermott | 9/10 | 4564 days | 8% |
| Cimino Cole | 10/10 | 4564 days | 8% |
| Julie Ledanois | 8/10 | 4606 days | 5% |
| Pierre Gentile | 8/10 | 4606 days | 5% |
| Alex Sheldon | 9/10 | 4620 days | 5% |
| Stefan Reutler | 10/10 | 4620 days | 5% |
| Granste Stéphane | 10/10 | 4623 days | 8% |
| Andrew Young | 10/10 | 4623 days | 8% |
| Jenny Hall | 7/10 | 4654 days | 7% |
| Janine K | 9/10 | 4654 days | 8% |
| Stuart Hazelton | 10/10 | 4654 days | 8% |
| Paul Lipsanos | 10/10 | 4685 days | 8% |
| dominique raccah | 9/10 | 4685 days | 8% |
| Joseph Ross | 10/10 | 4746 days | 8% |
| W & K Boyd | 10/10 | 4776 days | 8% |
| Nigel Shaw | 10/10 | 4868 days | 8% |
| Emily Sweetman | 9/10 | 4960 days | 8% |
| Julian Roots | 9/10 | 4960 days | 8% |
| Heather Macdonald | 10/10 | 4988 days | 8% |
| MiriamWhelan | 10/10 | 5019 days | 8% |
| Vullings_Family | 9/10 | 5019 days | 8% |
| Maurice Grice | 10/10 | 5019 days | 8% |
| Trason | 10/10 | 5050 days | 8% |
| Daniel Kwon | 10/10 | 5050 days | 8% |
| David | 8/10 | 5080 days | 8% |
| Robertson | 10/10 | 5111 days | 8% |
| shaunarana | 10/10 | 5203 days | 8% |
| TravelGran | 10/10 | 5264 days | 8% |
| greena_world | 9/10 | 5264 days | 8% |
| The_Thorpes | 10/10 | 5294 days | 8% |
| TararuaSocialRiders | 10/10 | 5294 days | 8% |
| sidcupjon | 10/10 | 5325 days | 8% |
| Anglea de Smit | 9/10 | 5336 days | 5% |
| thebrems | 9/10 | 5385 days | 8% |
| TurnerClan | 10/10 | 5385 days | 8% |
| guyr | 10/10 | 5385 days | 8% |
| Michael | 10/10 | 5416 days | 8% |
| Natascha & Greg | 9/10 | 5428 days | 5% |
| Francesca_9696 | 10/10 | 5446 days | 8% |
| NandJ | 10/10 | 5446 days | 8% |
| jag10 | 10/10 | 5477 days | 8% |
| aliocha | 10/10 | 5477 days | 8% |
| c2000 | 9/10 | 5477 days | 8% |
| VCK | 10/10 | 5538 days | 8% |
| vlim003 | 10/10 | 5660 days | 8% |
| tazman | 9/10 | 5660 days | 8% |
| P Bukal | 10/10 | 5670 days | 5% |
| Noah Stegmann | 9/10 | 5671 days | 5% |
| Christoph & Maria | 10/10 | 5681 days | 5% |
| Marty Fey | 8/10 | 5682 days | 5% |
| Rolf | 7/10 | 5682 days | 5% |
| Simon Vickers | 9/10 | 5690 days | 5% |
| rodcorn | 10/10 | 5691 days | 8% |
| Marianne Astorp | 9/10 | 5710 days | 5% |
| fourboys | 10/10 | 5750 days | 8% |
| Treadways | 10/10 | 5750 days | 8% |
| Andersons | 10/10 | 5811 days | 8% |
| somethingabout | 10/10 | 5872 days | 8% |
| ksteer | 10/10 | 5903 days | 8% |
| Family_Thomsen | 8/10 | 6038 days | 5% |
| Gail Mckinstry | 10/10 | 6062 days | 5% |
| Elisabeth Egerup | 10/10 | 6063 days | 5% |
| BeanzoNZ | 1/10 | 6115 days | 3% |
| selinab | 10/10 | 6139 days | 5% |
| David Gildea | 10/10 | 6176 days | 8% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waiteti Trout Stream Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.23% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 68 days. However the Waiteti Trout Stream Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waiteti Trout Stream Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.18% |
| 198 | -3.20% |
| 199 | -3.21% |
| 200 | -3.23% |
| 201 | -3.25% |
| 202 | -3.26% |
| 203 | -3.28% |
| … | … |
Balancing Adjustment
2.12% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.