Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Willowhaven Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Affordable Willowhaven Holiday Park
Valid Reviews
84 Valid Reviews
The Affordable Willowhaven Holiday Park experience has a total of 85 reviews. There are 84 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 84 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 24 |
|
29% |
| 9/10 | 32 |
|
38% |
| 8/10 | 16 |
|
19% |
| 7/10 | 6 |
|
7% |
| 6/10 | 3 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
86.43% Average
The raw data average (mean) for all the Affordable Willowhaven Holiday Park valid reviews is 86.43% and is based on 84 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
10 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 84 valid reviews, the experience has 10 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 10 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
10% |
| 9/10 | 7 |
|
70% |
| 8/10 | 2 |
|
20% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.00% Average
The raw data average (mean) for all the Affordable Willowhaven Holiday Park face-to-face reviews is 89.00% and is based on 10 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.94%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Marit | 8/10 | 161 days | 100% |
| Ka Gill | 10/10 | 375 days | 95% |
| Evelína | 10/10 | 464 days | 91% |
| Cam an | 10/10 | 526 days | 87% |
| Sarah | 9/10 | 526 days | 86% |
| Nalu | 9/10 | 861 days | 59% |
| Yann Le Guyadec | 9/10 | 922 days | 53% |
| Joel Ross | 9/10 | 1167 days | 30% |
| Laura | 6/10 | 1167 days | 26% |
| iona.catley@hotmail.co.uk | 10/10 | 1167 days | 31% |
| Cameron Hunter | 10/10 | 1195 days | 28% |
| Carina | 10/10 | 1226 days | 26% |
| Kate | 9/10 | 1226 days | 26% |
| Daniel | 9/10 | 1287 days | 22% |
| Kirsty Speers | 7/10 | 1287 days | 21% |
| Clinton dela Cruz | 10/10 | 1560 days | 9% |
| Alex | 7/10 | 1775 days | 5% |
| Belhambra | 10/10 | 1925 days | 5% |
| Just a guy | 10/10 | 2262 days | 4% |
| Kristell | 9/10 | 2291 days | 4% |
| Adam | 8/10 | 2353 days | 4% |
| Izzy | 8/10 | 2383 days | 4% |
| Emma | 8/10 | 2444 days | 4% |
| Soph | 7/10 | 2444 days | 3% |
| Scooper | 8/10 | 2567 days | 3% |
| Melissa Rodrigues | 9/10 | 2628 days | 3% |
| Pat Burns | 8/10 | 2628 days | 3% |
| Jess | 1/10 | 2656 days | 1% |
| Tash & Laura | 9/10 | 2656 days | 3% |
| Melz | 10/10 | 2748 days | 3% |
| Pim Brackenie | 7/10 | 2748 days | 3% |
| john hambly | 8/10 | 2779 days | 3% |
| Grizzly Girl | 8/10 | 2779 days | 3% |
| Chelsea | 8/10 | 2809 days | 3% |
| Inez Cavallaro | 10/10 | 2809 days | 3% |
| Laura | 9/10 | 2993 days | 3% |
| The Farrs | 9/10 | 2993 days | 3% |
| Andreas Fuchs | 10/10 | 2997 days | 3% |
| Stephanie Starbuck | 6/10 | 3061 days | 2% |
| Silvia Martin | 8/10 | 3098 days | 2% |
| Montana McLeod | 10/10 | 3225 days | 2% |
| Matt Robbins | 9/10 | 3294 days | 2% |
| Josh Styx | 8/10 | 3304 days | 2% |
| Janet Pentelow | 9/10 | 3319 days | 2% |
| Richard Webb | 9/10 | 3381 days | 2% |
| Richard Webb | 9/10 | 3396 days | 1% |
| Mark van Beers | 9/10 | 3425 days | 2% |
| Danny Josa Parrott | 10/10 | 3466 days | 2% |
| Shelly Stanchuk | 9/10 | 3477 days | 2% |
| Toby Walters | 10/10 | 3570 days | 1% |
| Goldfinger | 10/10 | 3691 days | 1% |
| David Elliott | 8/10 | 3691 days | 1% |
| Heather Scoltock | 4/10 | 3748 days | 1% |
| Gregor Hohn | 9/10 | 3787 days | 1% |
| Brandy Brooks | 10/10 | 3794 days | 1% |
| Guy Cozen | 10/10 | 3795 days | 1% |
| Kresten Skak | 9/10 | 3816 days | 1% |
| Bertrand Delacour | 9/10 | 3829 days | 1% |
| Amanda Kuen | 8/10 | 3836 days | 1% |
| Corry Stucki | 8/10 | 3866 days | 1% |
| Suzanne Vermeulen | 9/10 | 3875 days | 1% |
| Sebastian Huber | 9/10 | 3908 days | 1% |
| Harriet Bramley | 9/10 | 3924 days | 1% |
| Anita and Wilbur | 10/10 | 3929 days | 1% |
| Will Waine | 10/10 | 3935 days | 1% |
| Chris Read | 5/10 | 4005 days | 0% |
| Michael Ricketts | 9/10 | 4098 days | 0% |
| Manuela | 9/10 | 4175 days | 0% |
| Sebastian Kindler | 10/10 | 4176 days | 0% |
| Grant Pease | 10/10 | 4208 days | 0% |
| Sina Leidig | 10/10 | 4239 days | 0% |
| Jacqui V | 9/10 | 4482 days | 1% |
| catherine welsh | 7/10 | 4513 days | 1% |
| Sonja | 7/10 | 4513 days | 1% |
| Lotte Uneken | 8/10 | 4921 days | 0% |
| phudgb | 6/10 | 4939 days | 1% |
| Chris Sylvia | 8/10 | 5177 days | 0% |
| Andrea Bircher | 9/10 | 5198 days | 0% |
| John & Myra Sloan | 9/10 | 5284 days | 0% |
| Steve Read | 9/10 | 5543 days | 0% |
| Chris White | 9/10 | 5557 days | 0% |
| Peter & Margo Boullin | 9/10 | 5558 days | 0% |
| shirleyduncan | 10/10 | 5578 days | 1% |
| nosey | 9/10 | 5701 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Willowhaven Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.79% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 87 days. However the Affordable Willowhaven Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Willowhaven Holiday Park experience has been adjusted for 124 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 121 | -1.75% |
| 122 | -1.76% |
| 123 | -1.78% |
| 124 | -1.79% |
| 125 | -1.81% |
| 126 | -1.82% |
| 127 | -1.84% |
| … | … |
Balancing Adjustment
1.12% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.