Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Willowhaven Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Affordable Willowhaven Holiday Park
Valid Reviews
82 Valid Reviews
The Affordable Willowhaven Holiday Park experience has a total of 83 reviews. There are 82 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 82 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 23 |
|
28% |
| 9/10 | 32 |
|
39% |
| 8/10 | 15 |
|
18% |
| 7/10 | 6 |
|
7% |
| 6/10 | 3 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
86.34% Average
The raw data average (mean) for all the Affordable Willowhaven Holiday Park valid reviews is 86.34% and is based on 82 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
10 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 82 valid reviews, the experience has 10 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 10 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
10% |
| 9/10 | 7 |
|
70% |
| 8/10 | 2 |
|
20% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.00% Average
The raw data average (mean) for all the Affordable Willowhaven Holiday Park face-to-face reviews is 89.00% and is based on 10 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.56%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Evelína | 10/10 | 76 days | 100% |
| Cam an | 10/10 | 138 days | 99% |
| Sarah | 9/10 | 138 days | 98% |
| Nalu | 9/10 | 473 days | 87% |
| Yann Le Guyadec | 9/10 | 534 days | 83% |
| Joel Ross | 9/10 | 779 days | 65% |
| Laura | 6/10 | 779 days | 56% |
| iona.catley@hotmail.co.uk | 10/10 | 779 days | 65% |
| Cameron Hunter | 10/10 | 807 days | 63% |
| Carina | 10/10 | 838 days | 60% |
| Kate | 9/10 | 838 days | 59% |
| Daniel | 9/10 | 899 days | 53% |
| Kirsty Speers | 7/10 | 899 days | 50% |
| Clinton dela Cruz | 10/10 | 1172 days | 29% |
| Alex | 7/10 | 1387 days | 14% |
| Belhambra | 10/10 | 1537 days | 9% |
| Just a guy | 10/10 | 1874 days | 4% |
| Kristell | 9/10 | 1903 days | 4% |
| Adam | 8/10 | 1965 days | 4% |
| Izzy | 8/10 | 1995 days | 4% |
| Emma | 8/10 | 2056 days | 4% |
| Soph | 7/10 | 2056 days | 4% |
| Scooper | 8/10 | 2179 days | 4% |
| Melissa Rodrigues | 9/10 | 2240 days | 4% |
| Pat Burns | 8/10 | 2240 days | 4% |
| Jess | 1/10 | 2268 days | 1% |
| Tash & Laura | 9/10 | 2268 days | 4% |
| Melz | 10/10 | 2360 days | 4% |
| Pim Brackenie | 7/10 | 2360 days | 3% |
| john hambly | 8/10 | 2391 days | 3% |
| Grizzly Girl | 8/10 | 2391 days | 3% |
| Chelsea | 8/10 | 2421 days | 3% |
| Inez Cavallaro | 10/10 | 2421 days | 3% |
| Laura | 9/10 | 2605 days | 3% |
| The Farrs | 9/10 | 2605 days | 3% |
| Andreas Fuchs | 10/10 | 2609 days | 3% |
| Stephanie Starbuck | 6/10 | 2673 days | 2% |
| Silvia Martin | 8/10 | 2710 days | 3% |
| Montana McLeod | 10/10 | 2837 days | 3% |
| Matt Robbins | 9/10 | 2906 days | 2% |
| Josh Styx | 8/10 | 2916 days | 2% |
| Janet Pentelow | 9/10 | 2931 days | 2% |
| Richard Webb | 9/10 | 2993 days | 2% |
| Richard Webb | 9/10 | 3008 days | 1% |
| Mark van Beers | 9/10 | 3037 days | 2% |
| Danny Josa Parrott | 10/10 | 3078 days | 2% |
| Shelly Stanchuk | 9/10 | 3089 days | 2% |
| Toby Walters | 10/10 | 3182 days | 2% |
| Goldfinger | 10/10 | 3303 days | 2% |
| David Elliott | 8/10 | 3303 days | 2% |
| Heather Scoltock | 4/10 | 3360 days | 1% |
| Gregor Hohn | 9/10 | 3399 days | 1% |
| Brandy Brooks | 10/10 | 3406 days | 1% |
| Guy Cozen | 10/10 | 3407 days | 1% |
| Kresten Skak | 9/10 | 3428 days | 1% |
| Bertrand Delacour | 9/10 | 3441 days | 1% |
| Amanda Kuen | 8/10 | 3448 days | 1% |
| Corry Stucki | 8/10 | 3478 days | 1% |
| Suzanne Vermeulen | 9/10 | 3487 days | 1% |
| Sebastian Huber | 9/10 | 3520 days | 1% |
| Harriet Bramley | 9/10 | 3536 days | 1% |
| Anita and Wilbur | 10/10 | 3541 days | 1% |
| Will Waine | 10/10 | 3547 days | 1% |
| Chris Read | 5/10 | 3617 days | 1% |
| Michael Ricketts | 9/10 | 3710 days | 1% |
| Manuela | 9/10 | 3787 days | 0% |
| Sebastian Kindler | 10/10 | 3788 days | 0% |
| Grant Pease | 10/10 | 3820 days | 1% |
| Sina Leidig | 10/10 | 3851 days | 1% |
| Jacqui V | 9/10 | 4094 days | 0% |
| catherine welsh | 7/10 | 4125 days | 0% |
| Sonja | 7/10 | 4125 days | 0% |
| Lotte Uneken | 8/10 | 4533 days | 0% |
| phudgb | 6/10 | 4551 days | 0% |
| Chris Sylvia | 8/10 | 4789 days | 0% |
| Andrea Bircher | 9/10 | 4810 days | 0% |
| John & Myra Sloan | 9/10 | 4896 days | 0% |
| Steve Read | 9/10 | 5155 days | 0% |
| Chris White | 9/10 | 5169 days | 0% |
| Peter & Margo Boullin | 9/10 | 5170 days | 0% |
| shirleyduncan | 10/10 | 5190 days | 1% |
| nosey | 9/10 | 5313 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Willowhaven Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.77% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 67 days. However the Affordable Willowhaven Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Willowhaven Holiday Park experience has been adjusted for 45 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 42 | -0.71% |
| 43 | -0.73% |
| 44 | -0.75% |
| 45 | -0.77% |
| 46 | -0.78% |
| 47 | -0.80% |
| 48 | -0.82% |
| … | … |
Balancing Adjustment
1.03% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.