Ranking Score Explained

Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Willowhaven Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Affordable Willowhaven Holiday Park

Valid Reviews

79 Valid Reviews

The Affordable Willowhaven Holiday Park experience has a total of 80 reviews. There are 79 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 79 valid reviews:

Rating Count Percentage
10/10 21
27%
9/10 31
39%
8/10 15
19%
7/10 6
8%
6/10 3
4%
5/10 1
1%
4/10 1
1%
3/10 0
0%
2/10 0
0%
1/10 1
1%

85.95% Average

The raw data average (mean) for all the Affordable Willowhaven Holiday Park valid reviews is 85.95% and is based on 79 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

10 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 79 valid reviews, the experience has 10 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 10 face-to-face reviews:

Rating Count Percentage
10/10 1
10%
9/10 7
70%
8/10 2
20%
7/10 0
0%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

89.00% Average

The raw data average (mean) for all the Affordable Willowhaven Holiday Park face-to-face reviews is 89.00% and is based on 10 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

88.44%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Nalu 9/10 338 days 100%
Yann Le Guyadec 9/10 399 days 97%
Joel Ross 9/10 644 days 82%
Laura 6/10 644 days 71%
iona.catley@hotmail.co.uk 10/10 644 days 82%
Cameron Hunter 10/10 672 days 80%
Carina 10/10 703 days 77%
Kate 9/10 703 days 77%
Daniel 9/10 764 days 71%
Kirsty Speers 7/10 764 days 67%
Clinton dela Cruz 10/10 1037 days 43%
Alex 7/10 1252 days 23%
Belhambra 10/10 1402 days 16%
Just a guy 10/10 1739 days 5%
Kristell 9/10 1768 days 5%
Adam 8/10 1830 days 5%
Izzy 8/10 1860 days 4%
Emma 8/10 1921 days 4%
Soph 7/10 1921 days 4%
Scooper 8/10 2044 days 4%
Melissa Rodrigues 9/10 2105 days 4%
Pat Burns 8/10 2105 days 4%
Jess 1/10 2133 days 1%
Tash & Laura 9/10 2133 days 4%
Melz 10/10 2225 days 4%
Pim Brackenie 7/10 2225 days 3%
john hambly 8/10 2256 days 4%
Grizzly Girl 8/10 2256 days 4%
Chelsea 8/10 2286 days 4%
Inez Cavallaro 10/10 2286 days 4%
Laura 9/10 2470 days 3%
The Farrs 9/10 2470 days 3%
Andreas Fuchs 10/10 2474 days 3%
Stephanie Starbuck 6/10 2538 days 3%
Silvia Martin 8/10 2575 days 3%
Montana McLeod 10/10 2702 days 3%
Matt Robbins 9/10 2771 days 3%
Josh Styx 8/10 2781 days 3%
Janet Pentelow 9/10 2796 days 3%
Richard Webb 9/10 2858 days 2%
Richard Webb 9/10 2873 days 1%
Mark van Beers 9/10 2902 days 2%
Danny Josa Parrott 10/10 2943 days 2%
Shelly Stanchuk 9/10 2954 days 2%
Toby Walters 10/10 3047 days 2%
Goldfinger 10/10 3168 days 2%
David Elliott 8/10 3168 days 2%
Heather Scoltock 4/10 3225 days 1%
Gregor Hohn 9/10 3264 days 2%
Brandy Brooks 10/10 3271 days 2%
Guy Cozen 10/10 3272 days 2%
Kresten Skak 9/10 3293 days 2%
Bertrand Delacour 9/10 3306 days 1%
Amanda Kuen 8/10 3313 days 1%
Corry Stucki 8/10 3343 days 1%
Suzanne Vermeulen 9/10 3352 days 1%
Sebastian Huber 9/10 3385 days 1%
Harriet Bramley 9/10 3401 days 1%
Anita and Wilbur 10/10 3406 days 1%
Will Waine 10/10 3412 days 1%
Chris Read 5/10 3482 days 1%
Michael Ricketts 9/10 3575 days 1%
Manuela 9/10 3652 days 0%
Sebastian Kindler 10/10 3653 days 0%
Grant Pease 10/10 3685 days 1%
Sina Leidig 10/10 3716 days 1%
Jacqui V 9/10 3959 days 0%
catherine welsh 7/10 3990 days 0%
Sonja 7/10 3990 days 0%
Lotte Uneken 8/10 4398 days 0%
phudgb 6/10 4416 days 0%
Chris Sylvia 8/10 4654 days 0%
Andrea Bircher 9/10 4675 days 0%
John & Myra Sloan 9/10 4761 days 0%
Steve Read 9/10 5020 days 0%
Chris White 9/10 5034 days 0%
Peter & Margo Boullin 9/10 5035 days 0%
shirleyduncan 10/10 5055 days 0%
nosey 9/10 5178 days 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Willowhaven Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.07% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Affordable Willowhaven Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Affordable Willowhaven Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -4.01%
198 -4.03%
199 -4.05%
200 -4.07%
201 -4.09%
202 -4.11%
203 -4.13%

Balancing Adjustment

1.95% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

86%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.