Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Affordable Willowhaven Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Affordable Willowhaven Holiday Park
Valid Reviews
84 Valid Reviews
The Affordable Willowhaven Holiday Park experience has a total of 85 reviews. There are 84 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 84 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 24 |
|
29% |
| 9/10 | 32 |
|
38% |
| 8/10 | 16 |
|
19% |
| 7/10 | 6 |
|
7% |
| 6/10 | 3 |
|
4% |
| 5/10 | 1 |
|
1% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
86.43% Average
The raw data average (mean) for all the Affordable Willowhaven Holiday Park valid reviews is 86.43% and is based on 84 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
10 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 84 valid reviews, the experience has 10 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 10 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 1 |
|
10% |
| 9/10 | 7 |
|
70% |
| 8/10 | 2 |
|
20% |
| 7/10 | 0 |
|
0% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
89.00% Average
The raw data average (mean) for all the Affordable Willowhaven Holiday Park face-to-face reviews is 89.00% and is based on 10 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.98%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Marit | 8/10 | 221 days | 100% |
| Ka Gill | 10/10 | 435 days | 94% |
| Evelína | 10/10 | 524 days | 88% |
| Cam an | 10/10 | 586 days | 84% |
| Sarah | 9/10 | 586 days | 84% |
| Nalu | 9/10 | 921 days | 54% |
| Yann Le Guyadec | 9/10 | 982 days | 47% |
| Joel Ross | 9/10 | 1227 days | 26% |
| Laura | 6/10 | 1227 days | 23% |
| iona.catley@hotmail.co.uk | 10/10 | 1227 days | 27% |
| Cameron Hunter | 10/10 | 1255 days | 25% |
| Carina | 10/10 | 1286 days | 23% |
| Kate | 9/10 | 1286 days | 22% |
| Daniel | 9/10 | 1347 days | 19% |
| Kirsty Speers | 7/10 | 1347 days | 17% |
| Clinton dela Cruz | 10/10 | 1620 days | 8% |
| Alex | 7/10 | 1835 days | 5% |
| Belhambra | 10/10 | 1985 days | 5% |
| Just a guy | 10/10 | 2322 days | 4% |
| Kristell | 9/10 | 2351 days | 4% |
| Adam | 8/10 | 2413 days | 4% |
| Izzy | 8/10 | 2443 days | 4% |
| Emma | 8/10 | 2504 days | 4% |
| Soph | 7/10 | 2504 days | 3% |
| Scooper | 8/10 | 2627 days | 3% |
| Melissa Rodrigues | 9/10 | 2688 days | 3% |
| Pat Burns | 8/10 | 2688 days | 3% |
| Jess | 1/10 | 2716 days | 1% |
| Tash & Laura | 9/10 | 2716 days | 3% |
| Melz | 10/10 | 2808 days | 3% |
| Pim Brackenie | 7/10 | 2808 days | 3% |
| john hambly | 8/10 | 2839 days | 3% |
| Grizzly Girl | 8/10 | 2839 days | 3% |
| Chelsea | 8/10 | 2869 days | 3% |
| Inez Cavallaro | 10/10 | 2869 days | 3% |
| Laura | 9/10 | 3053 days | 3% |
| The Farrs | 9/10 | 3053 days | 3% |
| Andreas Fuchs | 10/10 | 3057 days | 3% |
| Stephanie Starbuck | 6/10 | 3121 days | 2% |
| Silvia Martin | 8/10 | 3158 days | 2% |
| Montana McLeod | 10/10 | 3285 days | 2% |
| Matt Robbins | 9/10 | 3354 days | 2% |
| Josh Styx | 8/10 | 3364 days | 2% |
| Janet Pentelow | 9/10 | 3379 days | 2% |
| Richard Webb | 9/10 | 3441 days | 2% |
| Richard Webb | 9/10 | 3456 days | 1% |
| Mark van Beers | 9/10 | 3485 days | 2% |
| Danny Josa Parrott | 10/10 | 3526 days | 2% |
| Shelly Stanchuk | 9/10 | 3538 days | 2% |
| Toby Walters | 10/10 | 3630 days | 1% |
| Goldfinger | 10/10 | 3752 days | 1% |
| David Elliott | 8/10 | 3752 days | 1% |
| Heather Scoltock | 4/10 | 3808 days | 1% |
| Gregor Hohn | 9/10 | 3847 days | 1% |
| Brandy Brooks | 10/10 | 3854 days | 1% |
| Guy Cozen | 10/10 | 3855 days | 1% |
| Kresten Skak | 9/10 | 3876 days | 1% |
| Bertrand Delacour | 9/10 | 3889 days | 1% |
| Amanda Kuen | 8/10 | 3896 days | 1% |
| Corry Stucki | 8/10 | 3926 days | 1% |
| Suzanne Vermeulen | 9/10 | 3935 days | 1% |
| Sebastian Huber | 9/10 | 3968 days | 1% |
| Harriet Bramley | 9/10 | 3984 days | 1% |
| Anita and Wilbur | 10/10 | 3989 days | 1% |
| Will Waine | 10/10 | 3996 days | 1% |
| Chris Read | 5/10 | 4065 days | 0% |
| Michael Ricketts | 9/10 | 4158 days | 0% |
| Manuela | 9/10 | 4235 days | 0% |
| Sebastian Kindler | 10/10 | 4236 days | 0% |
| Grant Pease | 10/10 | 4269 days | 0% |
| Sina Leidig | 10/10 | 4300 days | 0% |
| Jacqui V | 9/10 | 4542 days | 1% |
| catherine welsh | 7/10 | 4573 days | 1% |
| Sonja | 7/10 | 4573 days | 1% |
| Lotte Uneken | 8/10 | 4981 days | 1% |
| phudgb | 6/10 | 4999 days | 1% |
| Chris Sylvia | 8/10 | 5237 days | 1% |
| Andrea Bircher | 9/10 | 5258 days | 1% |
| John & Myra Sloan | 9/10 | 5344 days | 1% |
| Steve Read | 9/10 | 5603 days | 1% |
| Chris White | 9/10 | 5617 days | 1% |
| Peter & Margo Boullin | 9/10 | 5618 days | 1% |
| shirleyduncan | 10/10 | 5638 days | 1% |
| nosey | 9/10 | 5761 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Affordable Willowhaven Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.84% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Affordable Willowhaven Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Affordable Willowhaven Holiday Park experience has been adjusted for 184 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 181 | -1.81% |
| 182 | -1.82% |
| 183 | -1.83% |
| 184 | -1.84% |
| 185 | -1.85% |
| 186 | -1.86% |
| 187 | -1.87% |
| … | … |
Balancing Adjustment
1.12% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.