Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua Tasman Holiday Parks.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rotorua Tasman Holiday Parks
Valid Reviews
102 Valid Reviews
The Rotorua Tasman Holiday Parks experience has a total of 104 reviews. There are 102 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 102 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 25 |
|
25% |
| 9/10 | 30 |
|
29% |
| 8/10 | 33 |
|
32% |
| 7/10 | 6 |
|
6% |
| 6/10 | 6 |
|
6% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
85.00% Average
The raw data average (mean) for all the Rotorua Tasman Holiday Parks valid reviews is 85.00% and is based on 102 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
54 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 102 valid reviews, the experience has 54 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 54 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
28% |
| 9/10 | 15 |
|
28% |
| 8/10 | 18 |
|
33% |
| 7/10 | 2 |
|
4% |
| 6/10 | 2 |
|
4% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
85.19% Average
The raw data average (mean) for all the Rotorua Tasman Holiday Parks face-to-face reviews is 85.19% and is based on 54 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.66%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Heiko Millhahn | 10/10 | 24 days | 100% |
| Emily | 9/10 | 86 days | 99% |
| René Burkhard | 9/10 | 116 days | 98% |
| Laura (UK) | 10/10 | 269 days | 96% |
| McLean | 9/10 | 361 days | 92% |
| Sof | 8/10 | 389 days | 90% |
| Nadia | 8/10 | 512 days | 83% |
| Maud Jabouley | 10/10 | 665 days | 75% |
| AR | 7/10 | 695 days | 67% |
| Ben | 10/10 | 786 days | 65% |
| Kate | 9/10 | 2065 days | 4% |
| COUSTEIX Guy | 9/10 | 2065 days | 4% |
| California caravan first time | 8/10 | 2216 days | 4% |
| Su | 9/10 | 2278 days | 4% |
| Brian Palmer | 8/10 | 2612 days | 3% |
| helen reeve | 8/10 | 2704 days | 3% |
| Ingrid Peters | 8/10 | 2704 days | 3% |
| Eversons | 8/10 | 2946 days | 2% |
| Lene Hendel | 8/10 | 2963 days | 2% |
| Shira LA | 9/10 | 2977 days | 2% |
| sarah garlough | 6/10 | 3015 days | 2% |
| Anna Holloway | 9/10 | 3081 days | 2% |
| CARMERS | 10/10 | 3099 days | 2% |
| Jon Veitch | 9/10 | 3252 days | 2% |
| Joan Robinson | 8/10 | 3270 days | 2% |
| Breanna Alexander | 7/10 | 3331 days | 2% |
| Rebecca Lindsey | 6/10 | 3342 days | 1% |
| Stuart Morgan | 8/10 | 3438 days | 1% |
| Shane Mun | 10/10 | 3490 days | 1% |
| Catherine Davison | 9/10 | 3612 days | 1% |
| Elaine Carter | 10/10 | 3623 days | 1% |
| Phillippa McLernon | 8/10 | 3659 days | 1% |
| Alan Field | 8/10 | 3769 days | 1% |
| Chester Martin | 10/10 | 3845 days | 1% |
| John Chilcote | 9/10 | 3941 days | 0% |
| Stephanie | 9/10 | 3958 days | 0% |
| Christian Jenny | 10/10 | 3961 days | 0% |
| Melvin Spear | 9/10 | 4015 days | 0% |
| Philippe Lopez | 8/10 | 4047 days | 0% |
| holidaymad from Solihull | 7/10 | 4073 days | 0% |
| Lea Karl | 10/10 | 4091 days | 0% |
| Jurgen Moors | 6/10 | 4108 days | 0% |
| David Krasner | 10/10 | 4404 days | 1% |
| John Treasure | 6/10 | 4407 days | 0% |
| 1246km | 7/10 | 4803 days | 1% |
| Craig Jones | 9/10 | 4803 days | 1% |
| Reinier Timmer | 8/10 | 4816 days | 1% |
| Michal | 8/10 | 4820 days | 1% |
| Julien Bocherens | 10/10 | 4820 days | 1% |
| Wouter Trumpie | 8/10 | 4823 days | 1% |
| Marian | 6/10 | 4836 days | 0% |
| Adam Hassan | 8/10 | 4839 days | 1% |
| Laurits and Bettina | 8/10 | 4841 days | 1% |
| Liz Marquart Scholtz | 8/10 | 4845 days | 1% |
| Julia Ramseier | 10/10 | 4846 days | 1% |
| Christian | 10/10 | 4846 days | 1% |
| Megan Child | 9/10 | 4851 days | 1% |
| Ruben Kunze | 1/10 | 5099 days | 0% |
| Be Groen | 8/10 | 5101 days | 1% |
| Patricia Fearon | 10/10 | 5121 days | 1% |
| Hans Erik Munch | 8/10 | 5136 days | 1% |
| Sarah and Soren | 9/10 | 5206 days | 1% |
| Marc & Pauline | 9/10 | 5206 days | 1% |
| Alice Bastiman | 9/10 | 5452 days | 1% |
| Schroeder | 8/10 | 5463 days | 1% |
| Leanne Shepherd | 8/10 | 5467 days | 1% |
| lyndavid | 9/10 | 5475 days | 1% |
| Justin Pearce | 8/10 | 5479 days | 1% |
| Peter & Margo Boullin | 10/10 | 5483 days | 1% |
| Walter Peters | 10/10 | 5487 days | 1% |
| Annie Pennington | 10/10 | 5490 days | 1% |
| Phillips | 8/10 | 5490 days | 1% |
| Jansen | 9/10 | 5490 days | 1% |
| Angela | 10/10 | 5491 days | 1% |
| Philipp Rau | 9/10 | 5494 days | 1% |
| Eva Stauderova | 10/10 | 5494 days | 1% |
| G R Vangerven | 9/10 | 5496 days | 1% |
| Igor Filart | 9/10 | 5498 days | 1% |
| D Oostrum | 9/10 | 5498 days | 1% |
| T Chapman | 7/10 | 5498 days | 1% |
| De Blaeij | 8/10 | 5501 days | 1% |
| Michelle Booty | 8/10 | 5502 days | 1% |
| Mikeminch | 8/10 | 5595 days | 1% |
| Andrew Hammond | 8/10 | 5626 days | 1% |
| bqueen_111 | 10/10 | 5626 days | 1% |
| BigSis | 8/10 | 5687 days | 1% |
| Silke Seemann | 10/10 | 5831 days | 1% |
| Lamb | 9/10 | 5867 days | 1% |
| mariekef | 7/10 | 5914 days | 1% |
| hofstetterf | 9/10 | 5928 days | 1% |
| Anayara Diaz Torres | 6/10 | 5941 days | 0% |
| Geoff Renshaw | 4/10 | 5941 days | 0% |
| Fer Bonsel | 8/10 | 5953 days | 1% |
| ulrichk | 10/10 | 6047 days | 1% |
| michellew | 9/10 | 6122 days | 1% |
| GemmaC | 8/10 | 6163 days | 1% |
| neeltjec | 9/10 | 6174 days | 1% |
| desl | 9/10 | 6174 days | 1% |
| Martien van Brakel | 9/10 | 6174 days | 1% |
| Viktoria Stoffel | 10/10 | 6181 days | 1% |
| DavidMurray | 10/10 | 6208 days | 1% |
| RichardE | 8/10 | 6209 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rotorua Tasman Holiday Parks experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.12% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 54 days. However the Rotorua Tasman Holiday Parks experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rotorua Tasman Holiday Parks experience has been adjusted for 6 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| 6 | -0.12% |
| 7 | -0.14% |
| 8 | -0.17% |
| 9 | -0.19% |
| … | … |
Balancing Adjustment
1.06% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.