Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua TOP 10 Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Rotorua TOP 10 Holiday Park

Valid Reviews

92 Valid Reviews

The Rotorua TOP 10 Holiday Park experience has a total of 93 reviews. There are 92 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 92 valid reviews:

Rating Count Percentage
10/10 21
23%
9/10 27
29%
8/10 31
34%
7/10 5
5%
6/10 6
7%
5/10 0
0%
4/10 1
1%
3/10 0
0%
2/10 0
0%
1/10 1
1%

84.46% Average

The raw data average (mean) for all the Rotorua TOP 10 Holiday Park valid reviews is 84.46% and is based on 92 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

54 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 92 valid reviews, the experience has 54 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 54 face-to-face reviews:

Rating Count Percentage
10/10 15
28%
9/10 15
28%
8/10 18
33%
7/10 2
4%
6/10 2
4%
5/10 0
0%
4/10 1
2%
3/10 0
0%
2/10 0
0%
1/10 1
2%

85.19% Average

The raw data average (mean) for all the Rotorua TOP 10 Holiday Park face-to-face reviews is 85.19% and is based on 54 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

85.87%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Kate 9/10 114 days 97.94 100%
COUSTEIX Guy 9/10 114 days 97.94 100%
California caravan first time 8/10 265 days 84.43 86%
Su 9/10 327 days 83.06 85%
Brian Palmer 8/10 661 days 33.1 34%
helen reeve 8/10 753 days 22.36 23%
Ingrid Peters 8/10 753 days 22.36 23%
Eversons 8/10 995 days 6.26 6%
Lene Hendel 8/10 1012 days 5.79 6%
Shira LA 9/10 1026 days 5.75 6%
sarah garlough 6/10 1064 days 4.28 4%
Anna Holloway 9/10 1130 days 4.93 5%
CARMERS 10/10 1148 days 4.9 5%
Jon Veitch 9/10 1300 days 4.6 5%
Joan Robinson 8/10 1319 days 4.33 4%
Breanna Alexander 7/10 1380 days 4.04 4%
Rebecca Lindsey 6/10 1390 days 3.67 4%
Stuart Morgan 8/10 1487 days 4.02 4%
Shane Mun 10/10 1539 days 4.13 4%
Catherine Davison 9/10 1661 days 3.89 4%
Elaine Carter 10/10 1672 days 3.87 4%
Phillippa McLernon 8/10 1708 days 3.61 4%
Alan Field 8/10 1818 days 3.41 3%
Chester Martin 10/10 1894 days 3.44 4%
John Chilcote 9/10 1990 days 3.25 3%
Stephanie 9/10 2007 days 3.22 3%
Christian Jenny 10/10 2010 days 3.21 3%
Melvin Spear 9/10 2064 days 3.1 3%
Philippe Lopez 8/10 2096 days true 2.89 3%
holidaymad from Solihull 7/10 2121 days 2.72 3%
Lea Karl 10/10 2140 days true 2.95 3%
Jurgen Moors 6/10 2157 days 2.43 2%
David Krasner 10/10 2453 days true 2.34 2%
John Treasure 6/10 2456 days 1.94 2%
1246km 7/10 2852 days 1.42 1%
Craig Jones 9/10 2852 days 1.56 2%
Reinier Timmer 8/10 2865 days true 1.46 1%
Michal 8/10 2869 days true 1.45 1%
Julien Bocherens 10/10 2869 days true 1.53 2%
Wouter Trumpie 8/10 2872 days true 1.45 1%
Marian 6/10 2885 days true 1.24 1%
Adam Hassan 8/10 2888 days true 1.42 1%
Laurits and Bettina 8/10 2890 days true 1.41 1%
Liz Marquart Scholtz 8/10 2894 days true 1.41 1%
Julia Ramseier 10/10 2895 days true 1.48 2%
Christian 10/10 2895 days true 1.48 2%
Megan Child 9/10 2900 days true 1.47 1%
Ruben Kunze 1/10 3148 days true 0.72 1%
Be Groen 8/10 3150 days true 0.93 1%
Patricia Fearon 10/10 3170 days true 0.94 1%
Hans Erik Munch 8/10 3185 days true 0.86 1%
Sarah and Soren 9/10 3255 days true 0.77 1%
Marc & Pauline 9/10 3255 days true 0.77 1%
Alice Bastiman 9/10 3501 days true 0.29 0%
Schroeder 8/10 3512 days true 0.26 0%
Leanne Shepherd 8/10 3516 days true 0.25 0%
lyndavid 9/10 3524 days 0.25 0%
Justin Pearce 8/10 3528 days true 0.23 0%
Peter & Margo Boullin 10/10 3532 days true 0.23 0%
Walter Peters 10/10 3536 days true 0.22 0%
Annie Pennington 10/10 3539 days true 0.22 0%
Phillips 8/10 3539 days true 0.21 0%
Jansen 9/10 3539 days true 0.22 0%
Angela 10/10 3540 days true 0.22 0%
Philipp Rau 9/10 3543 days true 0.21 0%
Eva Stauderova 10/10 3543 days true 0.21 0%
G R Vangerven 9/10 3545 days true 0.21 0%
Igor Filart 9/10 3547 days true 0.2 0%
D Oostrum 9/10 3547 days true 0.2 0%
T Chapman 7/10 3547 days true 0.18 0%
De Blaeij 8/10 3550 days true 0.19 0%
Michelle Booty 8/10 3551 days true 0.18 0%
Mikeminch 8/10 3644 days 0.01 0%
Andrew Hammond 8/10 3675 days 0.0 0%
bqueen_111 10/10 3675 days 0.0 0%
BigSis 8/10 3736 days 0.0 0%
Silke Seemann 10/10 3880 days true 0.0 0%
Lamb 9/10 3916 days true 0.0 0%
mariekef 7/10 3963 days true 0.0 0%
hofstetterf 9/10 3977 days true 0.0 0%
Anayara Diaz Torres 6/10 3990 days true 0.0 0%
Geoff Renshaw 4/10 3990 days true 0.0 0%
Fer Bonsel 8/10 4002 days true 0.0 0%
ulrichk 10/10 4096 days true 0.0 0%
michellew 9/10 4171 days true 0.0 0%
GemmaC 8/10 4212 days true 0.0 0%
neeltjec 9/10 4223 days true 0.0 0%
desl 9/10 4223 days true 0.0 0%
Martien van Brakel 9/10 4223 days true 0.0 0%
Viktoria Stoffel 10/10 4230 days true 0.0 0%
DavidMurray 10/10 4257 days true 0.0 0%
RichardE 8/10 4258 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rotorua TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.71% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 54 days. However the Rotorua TOP 10 Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Rotorua TOP 10 Holiday Park experience has been adjusted for 38 days. Adjustments are according to the following table.

Days Adjustment
35 -0.65%
36 -0.67%
37 -0.69%
38 -0.71%
39 -0.73%
40 -0.75%
41 -0.76%

Final Ranking Score

85%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.