Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua Thermal Holiday Park.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Rotorua Thermal Holiday Park

Valid Reviews

84 Valid Reviews

The Rotorua Thermal Holiday Park experience has a total of 85 reviews. There are 84 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 84 valid reviews:

Rating Count Percentage
10/10 8
10%
9/10 26
31%
8/10 18
21%
7/10 11
13%
6/10 9
11%
5/10 2
2%
4/10 4
5%
3/10 2
2%
2/10 2
2%
1/10 2
2%

74.64% Average

The raw data average (mean) for all the Rotorua Thermal Holiday Park valid reviews is 74.64% and is based on 84 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

45 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 84 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 45 face-to-face reviews:

Rating Count Percentage
10/10 4
9%
9/10 18
40%
8/10 13
29%
7/10 1
2%
6/10 6
13%
5/10 0
0%
4/10 2
4%
3/10 0
0%
2/10 1
2%
1/10 0
0%

79.78% Average

The raw data average (mean) for all the Rotorua Thermal Holiday Park face-to-face reviews is 79.78% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

75.25%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Lorelle 10/10 111 days 98.05 100%
Reba 8/10 232 days 86.9 89%
Jenny 7/10 263 days 81.03 83%
Bites 7/10 355 days 72.83 74%
Julianne McKie 8/10 355 days 76.03 78%
frans van schie 7/10 416 days 66.05 67%
Chelle 5/10 597 days 35.88 37%
Jeanne 7/10 689 days 28.32 29%
Boguslaw MAKIELLO 6/10 917 days true 8.32 8%
The Weathersons 6/10 947 days true 7.03 7%
Ronald Daigneault 6/10 1017 days true 4.95 5%
Lucy Winfield 6/10 1160 days 4.04 4%
Susan Boyton 8/10 1221 days 4.52 5%
Elena Rusalen 7/10 1272 days 4.23 4%
Victoria Lee 3/10 1304 days 3.54 4%
Bram de Vries 4/10 1323 days 3.6 4%
Alba Mateos 9/10 1358 days 4.49 5%
Philippa and Adam 6/10 1657 days 3.24 3%
Sunja Abbe 10/10 1667 days true 3.88 4%
Staffan Johansson 4/10 1675 days 3.05 3%
Jane Louise Stokes 3/10 1678 days 2.97 3%
Travis Gregory 1/10 1786 days 2.66 3%
Sarah Gurney 7/10 1791 days 3.31 3%
Emmy Poole 5/10 1828 days 2.89 3%
Kirsty Longland 8/10 1846 days 3.35 3%
Fabien Metro 9/10 1873 days 3.48 4%
Elka Keijzer 9/10 1969 days 3.29 3%
Bjorn Privat 2/10 2089 days 2.29 2%
Sidney Stokkers 7/10 2181 days 2.62 3%
Richard 1/10 2273 days 1.97 2%
Laurene 9/10 2415 days true 2.42 2%
Paul Wood 7/10 2485 days 2.07 2%
Steven Wood 8/10 2576 days 2.0 2%
K & F 7/10 2760 days 1.58 2%
Maxime 2/10 2772 days true 1.29 1%
William Notcutt 6/10 2819 days 1.35 1%
hoppy 9/10 2819 days 1.63 2%
Martin Thomas 6/10 2842 days true 1.31 1%
Julia Ramseier 6/10 2862 days true 1.28 1%
Tjw 9/10 3003 days 1.27 1%
Heiner Reinecke 9/10 3117 days true 1.04 1%
Sebastian Hol 9/10 3121 days true 1.04 1%
Mike3 9/10 3125 days 1.03 1%
Janet 9/10 3130 days true 1.02 1%
Tamara McVey 9/10 3137 days true 1.0 1%
Schneider 9/10 3138 days true 1.0 1%
Susie Christensen 9/10 3140 days true 1.0 1%
akglenny 10/10 3185 days 0.91 1%
tramper 10/10 3185 days 0.91 1%
_mel_ 9/10 3185 days 0.91 1%
Tuibaby22 10/10 3216 days 0.85 1%
Sillmann 8/10 3222 days true 0.8 1%
David & Mary-Jane Ryder 9/10 3228 days true 0.83 1%
Tony & Rachel 10/10 3230 days true 0.82 1%
Alberto Redner 10/10 3232 days true 0.82 1%
Lardy 8/10 3233 days true 0.78 1%
JadesWorld 7/10 3246 days 0.72 1%
neilqecosse 9/10 3307 days 0.67 1%
Karin & Bastiaan 8/10 3455 days true 0.36 0%
Nick van de Belt 9/10 3468 days true 0.36 0%
Kris Gijbels 9/10 3469 days true 0.35 0%
Andreas Blessing 8/10 3471 days true 0.33 0%
De Groot 7/10 3475 days true 0.31 0%
S and A Koehue 10/10 3491 days true 0.31 0%
Canille Lechat 9/10 3508 days true 0.28 0%
Nicole 8/10 3510 days true 0.26 0%
Simon Vallis 8/10 3510 days true 0.26 0%
Barry 9/10 3512 days true 0.27 0%
Sue & Graham Mullin 4/10 3514 days true 0.21 0%
Katrin & Mark 9/10 3519 days true 0.26 0%
KieranE 8/10 3795 days true 0.0 0%
M and H Lunn 8/10 3865 days true 0.0 0%
keane 9/10 3931 days true 0.0 0%
vernenal 9/10 3950 days true 0.0 0%
Elodie 9/10 3957 days true 0.0 0%
Hennie Neeleman 8/10 3958 days true 0.0 0%
Pieter Neeleman 8/10 3958 days true 0.0 0%
Karen Fisher 4/10 3972 days true 0.0 0%
katesh 9/10 4145 days true 0.0 0%
MorganK 9/10 4187 days true 0.0 0%
monikav 8/10 4190 days true 0.0 0%
familytravellers 8/10 4202 days true 0.0 0%
EelcoK 8/10 4225 days true 0.0 0%
NicoleK 6/10 4231 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rotorua Thermal Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-1.56% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 74 days. However the Rotorua Thermal Holiday Park experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Rotorua Thermal Holiday Park experience has been adjusted for 102 days. Adjustments are according to the following table.

Days Adjustment
99 -1.51%
100 -1.53%
101 -1.54%
102 -1.56%
103 -1.57%
104 -1.59%
105 -1.60%

Final Ranking Score

74%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.