Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua Thermal Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rotorua Thermal Holiday Park
Valid Reviews
100 Valid Reviews
The Rotorua Thermal Holiday Park experience has a total of 103 reviews. There are 100 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 100 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
10% |
| 9/10 | 28 |
|
28% |
| 8/10 | 21 |
|
21% |
| 7/10 | 16 |
|
16% |
| 6/10 | 11 |
|
11% |
| 5/10 | 2 |
|
2% |
| 4/10 | 4 |
|
4% |
| 3/10 | 2 |
|
2% |
| 2/10 | 2 |
|
2% |
| 1/10 | 4 |
|
4% |
73.80% Average
The raw data average (mean) for all the Rotorua Thermal Holiday Park valid reviews is 73.80% and is based on 100 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 100 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 4 |
|
9% |
| 9/10 | 18 |
|
40% |
| 8/10 | 13 |
|
29% |
| 7/10 | 1 |
|
2% |
| 6/10 | 6 |
|
13% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
79.78% Average
The raw data average (mean) for all the Rotorua Thermal Holiday Park face-to-face reviews is 79.78% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
77.24%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Christine Piasentin | 8/10 | 38 days | 98% |
| Martin and Marie Scholing | 8/10 | 69 days | 98% |
| Thilo Baumann | 10/10 | 100 days | 100% |
| Mr&Mrs McFake | 10/10 | 344 days | 94% |
| Diana | 7/10 | 526 days | 79% |
| Yvonne | 9/10 | 587 days | 80% |
| Vicky Dmc | 1/10 | 648 days | 31% |
| Virginie | 1/10 | 769 days | 27% |
| Carsten | 6/10 | 800 days | 55% |
| tortuga | 7/10 | 831 days | 57% |
| Marie Perret | 9/10 | 922 days | 51% |
| Kawena Schuman | 7/10 | 1014 days | 40% |
| Jo McAlpine | 8/10 | 1014 days | 42% |
| Matt Olejniczak | 7/10 | 1106 days | 32% |
| Inge | 7/10 | 1165 days | 28% |
| Jo | 6/10 | 1926 days | 4% |
| Lorelle | 10/10 | 2109 days | 4% |
| Reba | 8/10 | 2230 days | 4% |
| Jenny | 7/10 | 2261 days | 4% |
| Bites | 7/10 | 2353 days | 4% |
| Julianne McKie | 8/10 | 2353 days | 4% |
| frans van schie | 7/10 | 2414 days | 4% |
| Chelle | 5/10 | 2595 days | 3% |
| Jeanne | 7/10 | 2687 days | 3% |
| Boguslaw MAKIELLO | 6/10 | 2915 days | 2% |
| The Weathersons | 6/10 | 2945 days | 2% |
| Ronald Daigneault | 6/10 | 3015 days | 2% |
| Lucy Winfield | 6/10 | 3158 days | 2% |
| Susan Boyton | 8/10 | 3219 days | 2% |
| Elena Rusalen | 7/10 | 3270 days | 2% |
| Victoria Lee | 3/10 | 3302 days | 1% |
| Bram de Vries | 4/10 | 3321 days | 1% |
| Alba Mateos | 9/10 | 3356 days | 2% |
| Philippa and Adam | 6/10 | 3655 days | 1% |
| Sunja Abbe | 10/10 | 3665 days | 1% |
| Staffan Johansson | 4/10 | 3673 days | 1% |
| Jane Louise Stokes | 3/10 | 3676 days | 1% |
| Travis Gregory | 1/10 | 3784 days | 0% |
| Sarah Gurney | 7/10 | 3789 days | 1% |
| Emmy Poole | 5/10 | 3826 days | 1% |
| Kirsty Longland | 8/10 | 3844 days | 1% |
| Fabien Metro | 9/10 | 3871 days | 1% |
| Elka Keijzer | 9/10 | 3967 days | 1% |
| Bjorn Privat | 2/10 | 4087 days | 0% |
| Sidney Stokkers | 7/10 | 4179 days | 0% |
| Richard | 1/10 | 4271 days | 0% |
| Laurene | 9/10 | 4413 days | 1% |
| Paul Wood | 7/10 | 4483 days | 1% |
| Steven Wood | 8/10 | 4574 days | 1% |
| K & F | 7/10 | 4758 days | 1% |
| Maxime | 2/10 | 4770 days | 0% |
| William Notcutt | 6/10 | 4817 days | 1% |
| hoppy | 9/10 | 4817 days | 1% |
| Martin Thomas | 6/10 | 4840 days | 1% |
| Julia Ramseier | 6/10 | 4860 days | 1% |
| Tjw | 9/10 | 5001 days | 1% |
| Heiner Reinecke | 9/10 | 5115 days | 1% |
| Sebastian Hol | 9/10 | 5119 days | 1% |
| Mike3 | 9/10 | 5123 days | 1% |
| Janet | 9/10 | 5128 days | 1% |
| Tamara McVey | 9/10 | 5135 days | 1% |
| Schneider | 9/10 | 5136 days | 1% |
| Susie Christensen | 9/10 | 5138 days | 1% |
| akglenny | 10/10 | 5183 days | 1% |
| tramper | 10/10 | 5183 days | 1% |
| _mel_ | 9/10 | 5183 days | 1% |
| Tuibaby22 | 10/10 | 5214 days | 1% |
| Sillmann | 8/10 | 5220 days | 1% |
| David & Mary-Jane Ryder | 9/10 | 5226 days | 1% |
| Tony & Rachel | 10/10 | 5228 days | 1% |
| Alberto Redner | 10/10 | 5230 days | 1% |
| Lardy | 8/10 | 5231 days | 1% |
| JadesWorld | 7/10 | 5244 days | 1% |
| neilqecosse | 9/10 | 5305 days | 1% |
| Karin & Bastiaan | 8/10 | 5453 days | 1% |
| Nick van de Belt | 9/10 | 5466 days | 1% |
| Kris Gijbels | 9/10 | 5467 days | 1% |
| Andreas Blessing | 8/10 | 5469 days | 1% |
| De Groot | 7/10 | 5473 days | 1% |
| S and A Koehue | 10/10 | 5489 days | 1% |
| Canille Lechat | 9/10 | 5506 days | 1% |
| Nicole | 8/10 | 5508 days | 1% |
| Simon Vallis | 8/10 | 5508 days | 1% |
| Barry | 9/10 | 5510 days | 1% |
| Sue & Graham Mullin | 4/10 | 5512 days | 1% |
| Katrin & Mark | 9/10 | 5517 days | 1% |
| KieranE | 8/10 | 5793 days | 1% |
| M and H Lunn | 8/10 | 5863 days | 1% |
| keane | 9/10 | 5929 days | 1% |
| vernenal | 9/10 | 5948 days | 1% |
| Elodie | 9/10 | 5955 days | 1% |
| Hennie Neeleman | 8/10 | 5956 days | 1% |
| Pieter Neeleman | 8/10 | 5956 days | 1% |
| Karen Fisher | 4/10 | 5970 days | 1% |
| katesh | 9/10 | 6143 days | 1% |
| MorganK | 9/10 | 6185 days | 1% |
| monikav | 8/10 | 6188 days | 1% |
| familytravellers | 8/10 | 6200 days | 1% |
| EelcoK | 8/10 | 6223 days | 1% |
| NicoleK | 6/10 | 6229 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rotorua Thermal Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.18% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Rotorua Thermal Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rotorua Thermal Holiday Park experience has been adjusted for 9 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 6 | -0.12% |
| 7 | -0.14% |
| 8 | -0.16% |
| 9 | -0.18% |
| 10 | -0.20% |
| 11 | -0.22% |
| 12 | -0.24% |
| … | … |
Balancing Adjustment
3.89% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.