Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua Thermal Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
83 Valid Reviews
The Rotorua Thermal Holiday Park experience has a total of 84 reviews. There are 83 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 83 valid reviews:
The raw data average (mean) for all the Rotorua Thermal Holiday Park valid reviews is 74.34% and is based on 83 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 83 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
The raw data average (mean) for all the Rotorua Thermal Holiday Park face-to-face reviews is 79.78% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Julianne McKie||8/10||186 days||89.79||95%|
|frans van schie||7/10||247 days||82.2||87%|
|Boguslaw MAKIELLO||6/10||748 days||19.99||21%|
|The Weathersons||6/10||778 days||17.37||18%|
|Ronald Daigneault||6/10||848 days||12.17||13%|
|Lucy Winfield||6/10||991 days||5.57||6%|
|Susan Boyton||8/10||1052 days||5.03||5%|
|Elena Rusalen||7/10||1103 days||4.54||5%|
|Victoria Lee||3/10||1135 days||3.79||4%|
|Bram de Vries||4/10||1154 days||3.86||4%|
|Alba Mateos||9/10||1189 days||4.82||5%|
|Philippa and Adam||6/10||1488 days||3.51||4%|
|Sunja Abbe||10/10||1498 days||4.21||4%|
|Staffan Johansson||4/10||1506 days||3.31||4%|
|Jane Louise Stokes||3/10||1509 days||3.23||3%|
|Travis Gregory||1/10||1617 days||2.9||3%|
|Sarah Gurney||7/10||1622 days||3.61||4%|
|Emmy Poole||5/10||1659 days||3.16||3%|
|Kirsty Longland||8/10||1677 days||3.67||4%|
|Fabien Metro||9/10||1704 days||3.81||4%|
|Elka Keijzer||9/10||1800 days||3.62||4%|
|Bjorn Privat||2/10||1920 days||2.54||3%|
|Sidney Stokkers||7/10||2012 days||2.92||3%|
|Paul Wood||7/10||2316 days||2.38||3%|
|Steven Wood||8/10||2407 days||2.31||2%|
|K & F||7/10||2591 days||1.89||2%|
|William Notcutt||6/10||2650 days||1.62||2%|
|Martin Thomas||6/10||2673 days||1.59||2%|
|Julia Ramseier||6/10||2693 days||1.55||2%|
|Heiner Reinecke||9/10||2948 days||1.37||1%|
|Sebastian Hol||9/10||2952 days||1.37||1%|
|Tamara McVey||9/10||2968 days||1.33||1%|
|Susie Christensen||9/10||2971 days||1.33||1%|
|David & Mary-Jane Ryder||9/10||3059 days||1.16||1%|
|Tony & Rachel||10/10||3061 days||1.15||1%|
|Alberto Redner||10/10||3063 days||1.15||1%|
|Karin & Bastiaan||8/10||3286 days||0.68||1%|
|Nick van de Belt||9/10||3299 days||0.69||1%|
|Kris Gijbels||9/10||3300 days||0.68||1%|
|Andreas Blessing||8/10||3302 days||0.65||1%|
|De Groot||7/10||3306 days||0.61||1%|
|S and A Koehue||10/10||3322 days||0.64||1%|
|Canille Lechat||9/10||3339 days||0.61||1%|
|Simon Vallis||8/10||3341 days||0.57||1%|
|Sue & Graham Mullin||4/10||3345 days||0.47||0%|
|Katrin & Mark||9/10||3350 days||0.59||1%|
|M and H Lunn||8/10||3696 days||0.0||0%|
|Hennie Neeleman||8/10||3789 days||0.0||0%|
|Pieter Neeleman||8/10||3789 days||0.0||0%|
|Karen Fisher||4/10||3803 days||0.0||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rotorua Thermal Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if an experience hasn't received any reviews within the last 60 days. However the Rotorua Thermal Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 199 days.
The Rotorua Thermal Holiday Park experience has been adjusted for 25 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.