Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua Thermal Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rotorua Thermal Holiday Park
Valid Reviews
102 Valid Reviews
The Rotorua Thermal Holiday Park experience has a total of 104 reviews. There are 102 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 102 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
10% |
| 9/10 | 29 |
|
28% |
| 8/10 | 21 |
|
21% |
| 7/10 | 16 |
|
16% |
| 6/10 | 12 |
|
12% |
| 5/10 | 2 |
|
2% |
| 4/10 | 4 |
|
4% |
| 3/10 | 2 |
|
2% |
| 2/10 | 2 |
|
2% |
| 1/10 | 4 |
|
4% |
73.82% Average
The raw data average (mean) for all the Rotorua Thermal Holiday Park valid reviews is 73.82% and is based on 102 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 102 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 4 |
|
9% |
| 9/10 | 18 |
|
40% |
| 8/10 | 13 |
|
29% |
| 7/10 | 1 |
|
2% |
| 6/10 | 6 |
|
13% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
79.78% Average
The raw data average (mean) for all the Rotorua Thermal Holiday Park face-to-face reviews is 79.78% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
77.36%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pawel Stefanski | 6/10 | 75 days | 87% |
| Kerstin Voss | 9/10 | 75 days | 100% |
| Christine Piasentin | 8/10 | 103 days | 99% |
| Martin and Marie Scholing | 8/10 | 134 days | 98% |
| Thilo Baumann | 10/10 | 165 days | 100% |
| Mr&Mrs McFake | 10/10 | 409 days | 92% |
| Diana | 7/10 | 591 days | 76% |
| Yvonne | 9/10 | 652 days | 76% |
| Vicky Dmc | 1/10 | 713 days | 29% |
| Virginie | 1/10 | 834 days | 25% |
| Carsten | 6/10 | 865 days | 50% |
| tortuga | 7/10 | 896 days | 51% |
| Marie Perret | 9/10 | 987 days | 45% |
| Kawena Schuman | 7/10 | 1079 days | 35% |
| Jo McAlpine | 8/10 | 1079 days | 36% |
| Matt Olejniczak | 7/10 | 1171 days | 28% |
| Inge | 7/10 | 1230 days | 24% |
| Jo | 6/10 | 1991 days | 4% |
| Lorelle | 10/10 | 2174 days | 4% |
| Reba | 8/10 | 2295 days | 4% |
| Jenny | 7/10 | 2326 days | 4% |
| Bites | 7/10 | 2418 days | 4% |
| Julianne McKie | 8/10 | 2418 days | 4% |
| frans van schie | 7/10 | 2479 days | 3% |
| Chelle | 5/10 | 2660 days | 3% |
| Jeanne | 7/10 | 2752 days | 3% |
| Boguslaw MAKIELLO | 6/10 | 2980 days | 2% |
| The Weathersons | 6/10 | 3010 days | 2% |
| Ronald Daigneault | 6/10 | 3080 days | 2% |
| Lucy Winfield | 6/10 | 3223 days | 2% |
| Susan Boyton | 8/10 | 3284 days | 2% |
| Elena Rusalen | 7/10 | 3335 days | 2% |
| Victoria Lee | 3/10 | 3367 days | 1% |
| Bram de Vries | 4/10 | 3386 days | 1% |
| Alba Mateos | 9/10 | 3420 days | 2% |
| Philippa and Adam | 6/10 | 3720 days | 1% |
| Sunja Abbe | 10/10 | 3730 days | 1% |
| Staffan Johansson | 4/10 | 3738 days | 1% |
| Jane Louise Stokes | 3/10 | 3741 days | 1% |
| Travis Gregory | 1/10 | 3849 days | 0% |
| Sarah Gurney | 7/10 | 3854 days | 1% |
| Emmy Poole | 5/10 | 3891 days | 1% |
| Kirsty Longland | 8/10 | 3909 days | 1% |
| Fabien Metro | 9/10 | 3936 days | 1% |
| Elka Keijzer | 9/10 | 4031 days | 1% |
| Bjorn Privat | 2/10 | 4152 days | 0% |
| Sidney Stokkers | 7/10 | 4243 days | 0% |
| Richard | 1/10 | 4336 days | 0% |
| Laurene | 9/10 | 4478 days | 1% |
| Paul Wood | 7/10 | 4548 days | 1% |
| Steven Wood | 8/10 | 4639 days | 1% |
| K & F | 7/10 | 4823 days | 1% |
| Maxime | 2/10 | 4835 days | 0% |
| William Notcutt | 6/10 | 4882 days | 1% |
| hoppy | 9/10 | 4882 days | 1% |
| Martin Thomas | 6/10 | 4905 days | 1% |
| Julia Ramseier | 6/10 | 4925 days | 1% |
| Tjw | 9/10 | 5066 days | 1% |
| Heiner Reinecke | 9/10 | 5180 days | 1% |
| Sebastian Hol | 9/10 | 5184 days | 1% |
| Mike3 | 9/10 | 5188 days | 1% |
| Janet | 9/10 | 5193 days | 1% |
| Tamara McVey | 9/10 | 5200 days | 1% |
| Schneider | 9/10 | 5201 days | 1% |
| Susie Christensen | 9/10 | 5203 days | 1% |
| akglenny | 10/10 | 5248 days | 1% |
| tramper | 10/10 | 5248 days | 1% |
| _mel_ | 9/10 | 5248 days | 1% |
| Tuibaby22 | 10/10 | 5279 days | 1% |
| Sillmann | 8/10 | 5285 days | 1% |
| David & Mary-Jane Ryder | 9/10 | 5291 days | 1% |
| Tony & Rachel | 10/10 | 5293 days | 1% |
| Alberto Redner | 10/10 | 5295 days | 1% |
| Lardy | 8/10 | 5296 days | 1% |
| JadesWorld | 7/10 | 5309 days | 1% |
| neilqecosse | 9/10 | 5370 days | 1% |
| Karin & Bastiaan | 8/10 | 5518 days | 1% |
| Nick van de Belt | 9/10 | 5531 days | 1% |
| Kris Gijbels | 9/10 | 5532 days | 1% |
| Andreas Blessing | 8/10 | 5534 days | 1% |
| De Groot | 7/10 | 5538 days | 1% |
| S and A Koehue | 10/10 | 5554 days | 1% |
| Canille Lechat | 9/10 | 5571 days | 1% |
| Nicole | 8/10 | 5573 days | 1% |
| Simon Vallis | 8/10 | 5573 days | 1% |
| Barry | 9/10 | 5575 days | 1% |
| Sue & Graham Mullin | 4/10 | 5577 days | 1% |
| Katrin & Mark | 9/10 | 5582 days | 1% |
| KieranE | 8/10 | 5858 days | 1% |
| M and H Lunn | 8/10 | 5928 days | 1% |
| keane | 9/10 | 5994 days | 1% |
| vernenal | 9/10 | 6013 days | 1% |
| Elodie | 9/10 | 6020 days | 1% |
| Hennie Neeleman | 8/10 | 6021 days | 1% |
| Pieter Neeleman | 8/10 | 6021 days | 1% |
| Karen Fisher | 4/10 | 6035 days | 1% |
| katesh | 9/10 | 6208 days | 1% |
| MorganK | 9/10 | 6250 days | 1% |
| monikav | 8/10 | 6253 days | 1% |
| familytravellers | 8/10 | 6265 days | 1% |
| EelcoK | 8/10 | 6288 days | 1% |
| NicoleK | 6/10 | 6294 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rotorua Thermal Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.76% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 91 days. However the Rotorua Thermal Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rotorua Thermal Holiday Park experience has been adjusted for 54 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 51 | -0.71% |
| 52 | -0.73% |
| 53 | -0.74% |
| 54 | -0.76% |
| 55 | -0.77% |
| 56 | -0.78% |
| 57 | -0.80% |
| … | … |
Balancing Adjustment
4.06% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.