G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua Thermal Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rotorua Thermal Holiday Park
Valid Reviews
97 Valid Reviews
The Rotorua Thermal Holiday Park experience has a total of 99 reviews. There are 97 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 97 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
9% |
| 9/10 | 28 |
|
29% |
| 8/10 | 19 |
|
20% |
| 7/10 | 16 |
|
16% |
| 6/10 | 11 |
|
11% |
| 5/10 | 2 |
|
2% |
| 4/10 | 4 |
|
4% |
| 3/10 | 2 |
|
2% |
| 2/10 | 2 |
|
2% |
| 1/10 | 4 |
|
4% |
73.40% Average
The raw data average (mean) for all the Rotorua Thermal Holiday Park valid reviews is 73.40% and is based on 97 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 97 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 4 |
|
9% |
| 9/10 | 18 |
|
40% |
| 8/10 | 13 |
|
29% |
| 7/10 | 1 |
|
2% |
| 6/10 | 6 |
|
13% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
79.78% Average
The raw data average (mean) for all the Rotorua Thermal Holiday Park face-to-face reviews is 79.78% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
73.09%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Mr&Mrs McFake | 10/10 | 253 days | 100% |
| Diana | 7/10 | 435 days | 86% |
| Yvonne | 9/10 | 496 days | 88% |
| Vicky Dmc | 1/10 | 557 days | 35% |
| Virginie | 1/10 | 678 days | 31% |
| Carsten | 6/10 | 709 days | 64% |
| tortuga | 7/10 | 740 days | 66% |
| Marie Perret | 9/10 | 831 days | 62% |
| Kawena Schuman | 7/10 | 923 days | 50% |
| Jo McAlpine | 8/10 | 923 days | 52% |
| Matt Olejniczak | 7/10 | 1015 days | 41% |
| Inge | 7/10 | 1074 days | 36% |
| Jo | 6/10 | 1835 days | 4% |
| Lorelle | 10/10 | 2018 days | 5% |
| Reba | 8/10 | 2139 days | 4% |
| Jenny | 7/10 | 2170 days | 4% |
| Bites | 7/10 | 2262 days | 4% |
| Julianne McKie | 8/10 | 2262 days | 4% |
| frans van schie | 7/10 | 2323 days | 4% |
| Chelle | 5/10 | 2504 days | 3% |
| Jeanne | 7/10 | 2596 days | 3% |
| Boguslaw MAKIELLO | 6/10 | 2824 days | 3% |
| The Weathersons | 6/10 | 2854 days | 3% |
| Ronald Daigneault | 6/10 | 2924 days | 2% |
| Lucy Winfield | 6/10 | 3067 days | 2% |
| Susan Boyton | 8/10 | 3128 days | 2% |
| Elena Rusalen | 7/10 | 3179 days | 2% |
| Victoria Lee | 3/10 | 3211 days | 1% |
| Bram de Vries | 4/10 | 3230 days | 1% |
| Alba Mateos | 9/10 | 3265 days | 2% |
| Philippa and Adam | 6/10 | 3564 days | 1% |
| Sunja Abbe | 10/10 | 3574 days | 2% |
| Staffan Johansson | 4/10 | 3582 days | 1% |
| Jane Louise Stokes | 3/10 | 3585 days | 1% |
| Travis Gregory | 1/10 | 3693 days | 0% |
| Sarah Gurney | 7/10 | 3698 days | 1% |
| Emmy Poole | 5/10 | 3735 days | 1% |
| Kirsty Longland | 8/10 | 3753 days | 1% |
| Fabien Metro | 9/10 | 3780 days | 1% |
| Elka Keijzer | 9/10 | 3876 days | 1% |
| Bjorn Privat | 2/10 | 3996 days | 0% |
| Sidney Stokkers | 7/10 | 4088 days | 0% |
| Richard | 1/10 | 4180 days | 0% |
| Laurene | 9/10 | 4322 days | 0% |
| Paul Wood | 7/10 | 4392 days | 1% |
| Steven Wood | 8/10 | 4483 days | 1% |
| K & F | 7/10 | 4667 days | 1% |
| Maxime | 2/10 | 4679 days | 0% |
| William Notcutt | 6/10 | 4726 days | 1% |
| hoppy | 9/10 | 4726 days | 1% |
| Martin Thomas | 6/10 | 4749 days | 1% |
| Julia Ramseier | 6/10 | 4769 days | 1% |
| Tjw | 9/10 | 4910 days | 1% |
| Heiner Reinecke | 9/10 | 5024 days | 1% |
| Sebastian Hol | 9/10 | 5028 days | 1% |
| Mike3 | 9/10 | 5032 days | 1% |
| Janet | 9/10 | 5037 days | 1% |
| Tamara McVey | 9/10 | 5044 days | 1% |
| Schneider | 9/10 | 5045 days | 1% |
| Susie Christensen | 9/10 | 5047 days | 1% |
| akglenny | 10/10 | 5092 days | 1% |
| tramper | 10/10 | 5092 days | 1% |
| _mel_ | 9/10 | 5092 days | 1% |
| Tuibaby22 | 10/10 | 5123 days | 1% |
| Sillmann | 8/10 | 5129 days | 1% |
| David & Mary-Jane Ryder | 9/10 | 5135 days | 1% |
| Tony & Rachel | 10/10 | 5137 days | 1% |
| Alberto Redner | 10/10 | 5139 days | 1% |
| Lardy | 8/10 | 5140 days | 1% |
| JadesWorld | 7/10 | 5153 days | 1% |
| neilqecosse | 9/10 | 5214 days | 1% |
| Karin & Bastiaan | 8/10 | 5362 days | 1% |
| Nick van de Belt | 9/10 | 5375 days | 1% |
| Kris Gijbels | 9/10 | 5376 days | 1% |
| Andreas Blessing | 8/10 | 5378 days | 1% |
| De Groot | 7/10 | 5382 days | 1% |
| S and A Koehue | 10/10 | 5398 days | 1% |
| Canille Lechat | 9/10 | 5415 days | 1% |
| Nicole | 8/10 | 5417 days | 1% |
| Simon Vallis | 8/10 | 5417 days | 1% |
| Barry | 9/10 | 5419 days | 1% |
| Sue & Graham Mullin | 4/10 | 5421 days | 1% |
| Katrin & Mark | 9/10 | 5426 days | 1% |
| KieranE | 8/10 | 5702 days | 1% |
| M and H Lunn | 8/10 | 5772 days | 1% |
| keane | 9/10 | 5838 days | 1% |
| vernenal | 9/10 | 5857 days | 1% |
| Elodie | 9/10 | 5864 days | 1% |
| Hennie Neeleman | 8/10 | 5865 days | 1% |
| Pieter Neeleman | 8/10 | 5865 days | 1% |
| Karen Fisher | 4/10 | 5879 days | 1% |
| katesh | 9/10 | 6052 days | 1% |
| MorganK | 9/10 | 6094 days | 1% |
| monikav | 8/10 | 6097 days | 1% |
| familytravellers | 8/10 | 6109 days | 1% |
| EelcoK | 8/10 | 6132 days | 1% |
| NicoleK | 6/10 | 6138 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rotorua Thermal Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Rotorua Thermal Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rotorua Thermal Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
7.56% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.