G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua Thermal Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rotorua Thermal Holiday Park
Valid Reviews
102 Valid Reviews
The Rotorua Thermal Holiday Park experience has a total of 104 reviews. There are 102 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 102 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
10% |
| 9/10 | 29 |
|
28% |
| 8/10 | 21 |
|
21% |
| 7/10 | 16 |
|
16% |
| 6/10 | 12 |
|
12% |
| 5/10 | 2 |
|
2% |
| 4/10 | 4 |
|
4% |
| 3/10 | 2 |
|
2% |
| 2/10 | 2 |
|
2% |
| 1/10 | 4 |
|
4% |
73.82% Average
The raw data average (mean) for all the Rotorua Thermal Holiday Park valid reviews is 73.82% and is based on 102 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 102 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 4 |
|
9% |
| 9/10 | 18 |
|
40% |
| 8/10 | 13 |
|
29% |
| 7/10 | 1 |
|
2% |
| 6/10 | 6 |
|
13% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
79.78% Average
The raw data average (mean) for all the Rotorua Thermal Holiday Park face-to-face reviews is 79.78% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
77.88%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pawel Stefanski | 6/10 | 178 days | 87% |
| Kerstin Voss | 9/10 | 178 days | 100% |
| Christine Piasentin | 8/10 | 206 days | 98% |
| Martin and Marie Scholing | 8/10 | 237 days | 98% |
| Thilo Baumann | 10/10 | 268 days | 99% |
| Mr&Mrs McFake | 10/10 | 512 days | 87% |
| Diana | 7/10 | 694 days | 69% |
| Yvonne | 9/10 | 755 days | 69% |
| Vicky Dmc | 1/10 | 816 days | 26% |
| Virginie | 1/10 | 937 days | 21% |
| Carsten | 6/10 | 968 days | 42% |
| tortuga | 7/10 | 999 days | 42% |
| Marie Perret | 9/10 | 1090 days | 36% |
| Kawena Schuman | 7/10 | 1182 days | 27% |
| Jo McAlpine | 8/10 | 1182 days | 29% |
| Matt Olejniczak | 7/10 | 1274 days | 21% |
| Inge | 7/10 | 1333 days | 18% |
| Jo | 6/10 | 2094 days | 4% |
| Lorelle | 10/10 | 2277 days | 4% |
| Reba | 8/10 | 2398 days | 4% |
| Jenny | 7/10 | 2429 days | 4% |
| Bites | 7/10 | 2521 days | 3% |
| Julianne McKie | 8/10 | 2521 days | 4% |
| frans van schie | 7/10 | 2582 days | 3% |
| Chelle | 5/10 | 2763 days | 2% |
| Jeanne | 7/10 | 2855 days | 3% |
| Boguslaw MAKIELLO | 6/10 | 3083 days | 2% |
| The Weathersons | 6/10 | 3113 days | 2% |
| Ronald Daigneault | 6/10 | 3183 days | 2% |
| Lucy Winfield | 6/10 | 3326 days | 2% |
| Susan Boyton | 8/10 | 3387 days | 2% |
| Elena Rusalen | 7/10 | 3438 days | 2% |
| Victoria Lee | 3/10 | 3470 days | 1% |
| Bram de Vries | 4/10 | 3489 days | 1% |
| Alba Mateos | 9/10 | 3524 days | 2% |
| Philippa and Adam | 6/10 | 3823 days | 1% |
| Sunja Abbe | 10/10 | 3833 days | 1% |
| Staffan Johansson | 4/10 | 3841 days | 1% |
| Jane Louise Stokes | 3/10 | 3844 days | 1% |
| Travis Gregory | 1/10 | 3952 days | 0% |
| Sarah Gurney | 7/10 | 3957 days | 1% |
| Emmy Poole | 5/10 | 3994 days | 1% |
| Kirsty Longland | 8/10 | 4012 days | 1% |
| Fabien Metro | 9/10 | 4039 days | 1% |
| Elka Keijzer | 9/10 | 4135 days | 0% |
| Bjorn Privat | 2/10 | 4255 days | 0% |
| Sidney Stokkers | 7/10 | 4347 days | 0% |
| Richard | 1/10 | 4439 days | 0% |
| Laurene | 9/10 | 4581 days | 1% |
| Paul Wood | 7/10 | 4651 days | 1% |
| Steven Wood | 8/10 | 4742 days | 1% |
| K & F | 7/10 | 4926 days | 1% |
| Maxime | 2/10 | 4938 days | 0% |
| William Notcutt | 6/10 | 4985 days | 1% |
| hoppy | 9/10 | 4985 days | 1% |
| Martin Thomas | 6/10 | 5008 days | 1% |
| Julia Ramseier | 6/10 | 5028 days | 1% |
| Tjw | 9/10 | 5169 days | 1% |
| Heiner Reinecke | 9/10 | 5283 days | 1% |
| Sebastian Hol | 9/10 | 5287 days | 1% |
| Mike3 | 9/10 | 5291 days | 1% |
| Janet | 9/10 | 5296 days | 1% |
| Tamara McVey | 9/10 | 5303 days | 1% |
| Schneider | 9/10 | 5304 days | 1% |
| Susie Christensen | 9/10 | 5306 days | 1% |
| akglenny | 10/10 | 5351 days | 1% |
| tramper | 10/10 | 5351 days | 1% |
| _mel_ | 9/10 | 5351 days | 1% |
| Tuibaby22 | 10/10 | 5382 days | 1% |
| Sillmann | 8/10 | 5388 days | 1% |
| David & Mary-Jane Ryder | 9/10 | 5394 days | 1% |
| Tony & Rachel | 10/10 | 5396 days | 1% |
| Alberto Redner | 10/10 | 5398 days | 1% |
| Lardy | 8/10 | 5399 days | 1% |
| JadesWorld | 7/10 | 5412 days | 1% |
| neilqecosse | 9/10 | 5473 days | 1% |
| Karin & Bastiaan | 8/10 | 5621 days | 1% |
| Nick van de Belt | 9/10 | 5634 days | 1% |
| Kris Gijbels | 9/10 | 5635 days | 1% |
| Andreas Blessing | 8/10 | 5637 days | 1% |
| De Groot | 7/10 | 5641 days | 1% |
| S and A Koehue | 10/10 | 5657 days | 1% |
| Canille Lechat | 9/10 | 5674 days | 1% |
| Nicole | 8/10 | 5676 days | 1% |
| Simon Vallis | 8/10 | 5676 days | 1% |
| Barry | 9/10 | 5678 days | 1% |
| Sue & Graham Mullin | 4/10 | 5680 days | 1% |
| Katrin & Mark | 9/10 | 5685 days | 1% |
| KieranE | 8/10 | 5961 days | 1% |
| M and H Lunn | 8/10 | 6031 days | 1% |
| keane | 9/10 | 6097 days | 1% |
| vernenal | 9/10 | 6116 days | 1% |
| Elodie | 9/10 | 6123 days | 1% |
| Hennie Neeleman | 8/10 | 6124 days | 1% |
| Pieter Neeleman | 8/10 | 6124 days | 1% |
| Karen Fisher | 4/10 | 6138 days | 1% |
| katesh | 9/10 | 6311 days | 1% |
| MorganK | 9/10 | 6353 days | 1% |
| monikav | 8/10 | 6356 days | 1% |
| familytravellers | 8/10 | 6368 days | 1% |
| EelcoK | 8/10 | 6391 days | 1% |
| NicoleK | 6/10 | 6397 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rotorua Thermal Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.96% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 102 days. However the Rotorua Thermal Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rotorua Thermal Holiday Park experience has been adjusted for 157 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 154 | -1.92% |
| 155 | -1.93% |
| 156 | -1.94% |
| 157 | -1.96% |
| 158 | -1.97% |
| 159 | -1.98% |
| 160 | -1.99% |
| … | … |
Balancing Adjustment
4.30% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.