G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Rotorua Thermal Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Rotorua Thermal Holiday Park
Valid Reviews
103 Valid Reviews
The Rotorua Thermal Holiday Park experience has a total of 105 reviews. There are 103 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 103 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 11 |
|
11% |
| 9/10 | 29 |
|
28% |
| 8/10 | 21 |
|
20% |
| 7/10 | 16 |
|
16% |
| 6/10 | 12 |
|
12% |
| 5/10 | 2 |
|
2% |
| 4/10 | 4 |
|
4% |
| 3/10 | 2 |
|
2% |
| 2/10 | 2 |
|
2% |
| 1/10 | 4 |
|
4% |
74.08% Average
The raw data average (mean) for all the Rotorua Thermal Holiday Park valid reviews is 74.08% and is based on 103 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
45 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 103 valid reviews, the experience has 45 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 45 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 4 |
|
9% |
| 9/10 | 18 |
|
40% |
| 8/10 | 13 |
|
29% |
| 7/10 | 1 |
|
2% |
| 6/10 | 6 |
|
13% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
2% |
| 1/10 | 0 |
|
0% |
79.78% Average
The raw data average (mean) for all the Rotorua Thermal Holiday Park face-to-face reviews is 79.78% and is based on 45 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
80.17%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Pia Holwerda | 10/10 | 18 days | 100% |
| Pawel Stefanski | 6/10 | 232 days | 83% |
| Kerstin Voss | 9/10 | 232 days | 96% |
| Christine Piasentin | 8/10 | 260 days | 94% |
| Martin and Marie Scholing | 8/10 | 291 days | 93% |
| Thilo Baumann | 10/10 | 322 days | 94% |
| Mr&Mrs McFake | 10/10 | 566 days | 82% |
| Diana | 7/10 | 748 days | 63% |
| Yvonne | 9/10 | 809 days | 62% |
| Vicky Dmc | 1/10 | 870 days | 23% |
| Virginie | 1/10 | 991 days | 18% |
| Carsten | 6/10 | 1022 days | 36% |
| tortuga | 7/10 | 1053 days | 36% |
| Marie Perret | 9/10 | 1144 days | 31% |
| Kawena Schuman | 7/10 | 1236 days | 23% |
| Jo McAlpine | 8/10 | 1236 days | 24% |
| Matt Olejniczak | 7/10 | 1328 days | 18% |
| Inge | 7/10 | 1387 days | 15% |
| Jo | 6/10 | 2148 days | 4% |
| Lorelle | 10/10 | 2331 days | 4% |
| Reba | 8/10 | 2452 days | 4% |
| Jenny | 7/10 | 2483 days | 3% |
| Bites | 7/10 | 2575 days | 3% |
| Julianne McKie | 8/10 | 2575 days | 3% |
| frans van schie | 7/10 | 2636 days | 3% |
| Chelle | 5/10 | 2817 days | 2% |
| Jeanne | 7/10 | 2909 days | 3% |
| Boguslaw MAKIELLO | 6/10 | 3137 days | 2% |
| The Weathersons | 6/10 | 3167 days | 2% |
| Ronald Daigneault | 6/10 | 3237 days | 2% |
| Lucy Winfield | 6/10 | 3380 days | 2% |
| Susan Boyton | 8/10 | 3441 days | 2% |
| Elena Rusalen | 7/10 | 3492 days | 2% |
| Victoria Lee | 3/10 | 3524 days | 1% |
| Bram de Vries | 4/10 | 3543 days | 1% |
| Alba Mateos | 9/10 | 3577 days | 1% |
| Philippa and Adam | 6/10 | 3877 days | 1% |
| Sunja Abbe | 10/10 | 3887 days | 1% |
| Staffan Johansson | 4/10 | 3895 days | 1% |
| Jane Louise Stokes | 3/10 | 3898 days | 0% |
| Travis Gregory | 1/10 | 4006 days | 0% |
| Sarah Gurney | 7/10 | 4011 days | 1% |
| Emmy Poole | 5/10 | 4048 days | 0% |
| Kirsty Longland | 8/10 | 4066 days | 1% |
| Fabien Metro | 9/10 | 4093 days | 0% |
| Elka Keijzer | 9/10 | 4188 days | 0% |
| Bjorn Privat | 2/10 | 4309 days | 0% |
| Sidney Stokkers | 7/10 | 4400 days | 1% |
| Richard | 1/10 | 4493 days | 0% |
| Laurene | 9/10 | 4635 days | 1% |
| Paul Wood | 7/10 | 4705 days | 1% |
| Steven Wood | 8/10 | 4796 days | 1% |
| K & F | 7/10 | 4980 days | 1% |
| Maxime | 2/10 | 4992 days | 0% |
| William Notcutt | 6/10 | 5039 days | 1% |
| hoppy | 9/10 | 5039 days | 1% |
| Martin Thomas | 6/10 | 5062 days | 1% |
| Julia Ramseier | 6/10 | 5082 days | 1% |
| Tjw | 9/10 | 5223 days | 1% |
| Heiner Reinecke | 9/10 | 5337 days | 1% |
| Sebastian Hol | 9/10 | 5341 days | 1% |
| Mike3 | 9/10 | 5345 days | 1% |
| Janet | 9/10 | 5350 days | 1% |
| Tamara McVey | 9/10 | 5357 days | 1% |
| Schneider | 9/10 | 5358 days | 1% |
| Susie Christensen | 9/10 | 5360 days | 1% |
| akglenny | 10/10 | 5405 days | 1% |
| tramper | 10/10 | 5405 days | 1% |
| _mel_ | 9/10 | 5405 days | 1% |
| Tuibaby22 | 10/10 | 5436 days | 1% |
| Sillmann | 8/10 | 5442 days | 1% |
| David & Mary-Jane Ryder | 9/10 | 5448 days | 1% |
| Tony & Rachel | 10/10 | 5450 days | 1% |
| Alberto Redner | 10/10 | 5452 days | 1% |
| Lardy | 8/10 | 5453 days | 1% |
| JadesWorld | 7/10 | 5466 days | 1% |
| neilqecosse | 9/10 | 5527 days | 1% |
| Karin & Bastiaan | 8/10 | 5675 days | 1% |
| Nick van de Belt | 9/10 | 5688 days | 1% |
| Kris Gijbels | 9/10 | 5689 days | 1% |
| Andreas Blessing | 8/10 | 5691 days | 1% |
| De Groot | 7/10 | 5695 days | 1% |
| S and A Koehue | 10/10 | 5711 days | 1% |
| Canille Lechat | 9/10 | 5728 days | 1% |
| Nicole | 8/10 | 5730 days | 1% |
| Simon Vallis | 8/10 | 5730 days | 1% |
| Barry | 9/10 | 5732 days | 1% |
| Sue & Graham Mullin | 4/10 | 5734 days | 1% |
| Katrin & Mark | 9/10 | 5739 days | 1% |
| KieranE | 8/10 | 6015 days | 1% |
| M and H Lunn | 8/10 | 6085 days | 1% |
| keane | 9/10 | 6151 days | 1% |
| vernenal | 9/10 | 6170 days | 1% |
| Elodie | 9/10 | 6177 days | 1% |
| Hennie Neeleman | 8/10 | 6178 days | 1% |
| Pieter Neeleman | 8/10 | 6178 days | 1% |
| Karen Fisher | 4/10 | 6192 days | 1% |
| katesh | 9/10 | 6365 days | 1% |
| MorganK | 9/10 | 6407 days | 1% |
| monikav | 8/10 | 6410 days | 1% |
| familytravellers | 8/10 | 6422 days | 1% |
| EelcoK | 8/10 | 6445 days | 1% |
| NicoleK | 6/10 | 6451 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Rotorua Thermal Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.16% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Rotorua Thermal Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Rotorua Thermal Holiday Park experience has been adjusted for 9 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 6 | -0.11% |
| 7 | -0.13% |
| 8 | -0.15% |
| 9 | -0.16% |
| 10 | -0.18% |
| 11 | -0.20% |
| 12 | -0.22% |
| … | … |
Balancing Adjustment
3.00% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.