Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
158 Valid Reviews
The Hahei Beach Resort experience has a total of 161 reviews. There are 158 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 158 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
22% |
| 9/10 | 44 |
|
28% |
| 8/10 | 34 |
|
22% |
| 7/10 | 17 |
|
11% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 3 |
|
2% |
| 1/10 | 4 |
|
3% |
78.80% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.80% and is based on 158 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 158 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.24%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Viktoria | 10/10 | 201 days | 100% |
| Sam | 5/10 | 321 days | 73% |
| Joel | 10/10 | 413 days | 92% |
| Daniel Carranza | 9/10 | 444 days | 90% |
| Marcela | 10/10 | 444 days | 91% |
| Travel1 | 7/10 | 658 days | 72% |
| Sue | 10/10 | 687 days | 75% |
| Rob | 9/10 | 840 days | 61% |
| iona.catley@hotmail.co.uk | 7/10 | 1024 days | 40% |
| Niels Wamsler-Jensen | 2/10 | 1083 days | 17% |
| Emily | 10/10 | 1144 days | 32% |
| Scott D | 8/10 | 1144 days | 31% |
| cearon | 8/10 | 1328 days | 19% |
| Lunar Orbit | 7/10 | 1479 days | 11% |
| Trish | 9/10 | 1693 days | 6% |
| Ashleigh | 8/10 | 1754 days | 5% |
| Maria | 8/10 | 2119 days | 4% |
| L&A | 3/10 | 2179 days | 2% |
| Gareth | 7/10 | 2179 days | 4% |
| Bert | 6/10 | 2210 days | 4% |
| Timo | 10/10 | 2271 days | 4% |
| Charlotte | 9/10 | 2363 days | 4% |
| Kate | 9/10 | 2424 days | 4% |
| Margie | 7/10 | 2454 days | 3% |
| Maggie | 8/10 | 2454 days | 4% |
| Andy and Julia | 9/10 | 2485 days | 4% |
| Micaela C. | 10/10 | 2485 days | 4% |
| Stefan Miedzinski | 10/10 | 2485 days | 4% |
| Marie van Tol | 8/10 | 2513 days | 4% |
| Michael | 6/10 | 2513 days | 3% |
| Francois & Caroline | 7/10 | 2544 days | 3% |
| Macker | 7/10 | 2605 days | 3% |
| Grizzly Girl | 6/10 | 2636 days | 3% |
| Peter | 9/10 | 2789 days | 3% |
| Bradletn | 9/10 | 2819 days | 3% |
| Michael Stützle | 6/10 | 2819 days | 3% |
| Michelle Smith | 8/10 | 2878 days | 3% |
| Helen Bond | 10/10 | 2878 days | 3% |
| Eversons | 8/10 | 2878 days | 3% |
| Christoph Sand | 5/10 | 2884 days | 2% |
| Amy Lord | 9/10 | 2885 days | 3% |
| Keith Salway | 10/10 | 2889 days | 3% |
| Hannah Young | 10/10 | 2909 days | 3% |
| Jabba | 10/10 | 2909 days | 3% |
| David Jague | 9/10 | 2927 days | 3% |
| Shawn Hoelsch | 10/10 | 2932 days | 3% |
| Courtney Howes | 8/10 | 2945 days | 3% |
| Fifi and Jay | 9/10 | 3128 days | 2% |
| Will Casey | 10/10 | 3163 days | 2% |
| Frank Hofmann | 10/10 | 3209 days | 2% |
| Lisa | 10/10 | 3235 days | 2% |
| Sean Cox | 10/10 | 3290 days | 2% |
| Murray Sutherland | 9/10 | 3294 days | 2% |
| Stuart Morgan | 8/10 | 3370 days | 2% |
| Laurie | 8/10 | 3371 days | 2% |
| Mike Guest | 8/10 | 3372 days | 2% |
| Catherine Davison | 10/10 | 3544 days | 2% |
| David Elliott | 9/10 | 3549 days | 2% |
| Peter Barker | 8/10 | 3558 days | 2% |
| Julia Rey | 9/10 | 3598 days | 1% |
| Steve Newton | 5/10 | 3607 days | 1% |
| Patrick Austin | 6/10 | 3640 days | 1% |
| Hana Rachfalik | 10/10 | 3658 days | 1% |
| Christopher | 9/10 | 3659 days | 1% |
| Iwona Garczynska | 8/10 | 3671 days | 1% |
| Mike Merrick | 8/10 | 3967 days | 1% |
| misstassie | 7/10 | 4005 days | 1% |
| Bert Snel | 9/10 | 4036 days | 1% |
| Jan Legein | 9/10 | 4288 days | 0% |
| Tobias Thull | 7/10 | 4314 days | 0% |
| Aurelien Noailly | 6/10 | 4319 days | 0% |
| 2 tent travelers from Montreal | 10/10 | 4401 days | 1% |
| Julian Roots | 9/10 | 4676 days | 1% |
| Missy and Chaz | 3/10 | 4686 days | 0% |
| 1246km | 4/10 | 4735 days | 1% |
| Will and Taylor | 5/10 | 4735 days | 1% |
| Philip Gibbons | 7/10 | 4735 days | 1% |
| Alekandra Ulm | 10/10 | 4748 days | 1% |
| Lutz Huuemorder | 8/10 | 4772 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4772 days | 1% |
| joules1000 | 6/10 | 5010 days | 1% |
| suemax | 9/10 | 5010 days | 1% |
| Jonathan Tuthill | 7/10 | 5026 days | 1% |
| Rob Klauer | 9/10 | 5029 days | 1% |
| Shain Herbert | 9/10 | 5036 days | 1% |
| Susanne A | 8/10 | 5038 days | 1% |
| Janet | 8/10 | 5046 days | 1% |
| Christian & Julia | 9/10 | 5051 days | 1% |
| Ryan Pynappels | 9/10 | 5052 days | 1% |
| Preben vil Helmsen | 9/10 | 5053 days | 1% |
| Markus Heummer | 8/10 | 5054 days | 1% |
| Rachel | 7/10 | 5055 days | 1% |
| Stephan Wolter | 9/10 | 5055 days | 1% |
| Ralf Glaser | 9/10 | 5058 days | 1% |
| Nout de Wit | 7/10 | 5062 days | 1% |
| Maria Dietrich | 8/10 | 5065 days | 1% |
| Leander Siegert | 7/10 | 5068 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 5069 days | 0% |
| Remy van Heugten | 4/10 | 5069 days | 1% |
| Manuela Zimmerti | 9/10 | 5133 days | 1% |
| Ross Cooke | 8/10 | 5139 days | 1% |
| Gerard Crothers | 9/10 | 5139 days | 1% |
| Willem & Lilian | 7/10 | 5141 days | 1% |
| Cornelia & Josef | 10/10 | 5144 days | 1% |
| Waldemar Schuler | 9/10 | 5148 days | 1% |
| Theresa | 9/10 | 5148 days | 1% |
| Helen Evans | 8/10 | 5390 days | 1% |
| Jason & Beth Berlin | 9/10 | 5393 days | 1% |
| Jackie MacRostie | 10/10 | 5397 days | 1% |
| Michael Messuie | 9/10 | 5397 days | 1% |
| Dirk Van Den Berg | 10/10 | 5401 days | 1% |
| Faye Cox | 8/10 | 5405 days | 1% |
| Wouter Teensma | 9/10 | 5411 days | 1% |
| Michel Op't Landt | 8/10 | 5413 days | 1% |
| Kurmann/Kayser | 9/10 | 5413 days | 1% |
| Anja Allphell | 9/10 | 5416 days | 1% |
| Nadja | 10/10 | 5422 days | 1% |
| Matthew | 9/10 | 5423 days | 1% |
| David | 8/10 | 5425 days | 1% |
| Trov & Liz Warren | 10/10 | 5427 days | 1% |
| Caroline & Jochen | 3/10 | 5427 days | 0% |
| David and Karin | 10/10 | 5428 days | 1% |
| Chamton | 2/10 | 5435 days | 0% |
| Campfans | 1/10 | 5466 days | 0% |
| Mikeminch | 9/10 | 5527 days | 1% |
| BigSis | 4/10 | 5619 days | 1% |
| Rob | 8/10 | 5689 days | 1% |
| David | 7/10 | 5705 days | 1% |
| kempt | 8/10 | 5711 days | 1% |
| Venot | 8/10 | 5775 days | 1% |
| Gail Mckinstry | 10/10 | 5778 days | 1% |
| Hans & Huxi | 9/10 | 5780 days | 1% |
| Luisa | 9/10 | 5782 days | 1% |
| Jakob Pedersen | 9/10 | 5782 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5792 days | 1% |
| Becky | 8/10 | 5793 days | 1% |
| Belinda Godhard | 2/10 | 5797 days | 0% |
| Lamb | 1/10 | 5799 days | 0% |
| olafrick | 6/10 | 5800 days | 1% |
| deanlaw | 10/10 | 5845 days | 1% |
| annett | 9/10 | 5847 days | 1% |
| usigmund | 7/10 | 5851 days | 1% |
| Emma Coltman | 10/10 | 5864 days | 1% |
| H Simpson | 8/10 | 5866 days | 1% |
| Debbie Rathbone | 1/10 | 5869 days | 0% |
| Hans Hoff | 9/10 | 5870 days | 1% |
| Roeder Grit | 10/10 | 5873 days | 1% |
| Ulyate | 8/10 | 5873 days | 1% |
| Bernard Misfud | 9/10 | 5873 days | 1% |
| Christine Suess | 10/10 | 5874 days | 1% |
| eowyn2k | 8/10 | 5892 days | 1% |
| lannie | 4/10 | 6016 days | 1% |
| DaveV | 9/10 | 6122 days | 1% |
| RichardE | 10/10 | 6141 days | 1% |
| EelcoK | 8/10 | 6141 days | 1% |
| ZimmermannA | 4/10 | 6147 days | 1% |
| AnneliesK | 6/10 | 6147 days | 1% |
| david | 8/10 | 6149 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.62% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 179 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 176 | -3.56% |
| 177 | -3.58% |
| 178 | -3.60% |
| 179 | -3.62% |
| 180 | -3.64% |
| 181 | -3.66% |
| 182 | -3.68% |
| … | … |
Balancing Adjustment
2.57% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.