Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
142 Valid Reviews
The Hahei Holiday Resort experience has a total of 144 reviews. There are 142 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 142 valid reviews:
The raw data average (mean) for all the Hahei Holiday Resort valid reviews is 78.59% and is based on 142 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 142 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
The raw data average (mean) for all the Hahei Holiday Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Andy and Julia||9/10||569 days||48.84||55%|
|Micaela C.||10/10||569 days||48.84||55%|
|Stefan Miedzinski||10/10||569 days||48.84||55%|
|Marie van Tol||8/10||597 days||42.08||47%|
|Francois & Caroline||7/10||628 days||36.0||41%|
|Grizzly Girl||6/10||720 days||22.65||26%|
|Michael Stützle||6/10||903 days||9.0||10%|
|Michelle Smith||8/10||962 days||7.41||8%|
|Helen Bond||10/10||962 days||7.8||9%|
|Andrew Bethell||10/10||967 days||7.6||9%|
|Christoph Sand||5/10||968 days||6.12||7%|
|Amy Lord||9/10||969 days||7.52||8%|
|Keith Salway||10/10||973 days||7.36||8%|
|Hannah Young||10/10||993 days||6.65||7%|
|David Jague||9/10||1011 days||6.12||7%|
|Shawn Hoelsch||10/10||1016 days||5.99||7%|
|Courtney Howes||8/10||1029 days||5.41||6%|
|Fifi and Jay||9/10||1212 days||4.77||5%|
|Will Casey||10/10||1247 days||4.7||5%|
|Frank Hofmann||10/10||1293 days||4.61||5%|
|Sean Cox||10/10||1374 days||4.45||5%|
|Murray Sutherland||9/10||1378 days||4.45||5%|
|Stuart Morgan||8/10||1454 days||4.08||5%|
|Mike Guest||8/10||1456 days||4.08||5%|
|Catherine Davison||10/10||1628 days||3.96||4%|
|David Elliott||9/10||1633 days||3.95||4%|
|Peter Barker||8/10||1642 days||3.73||4%|
|Julia Rey||9/10||1682 days||3.85||4%|
|Steve Newton||5/10||1691 days||3.11||3%|
|Patrick Austin||6/10||1724 days||3.13||4%|
|Hana Rachfalik||10/10||1742 days||3.73||4%|
|Iwona Garczynska||8/10||1755 days||3.52||4%|
|Mike Merrick||8/10||2051 days||2.97||3%|
|Bert Snel||9/10||2120 days||2.99||3%|
|Jan Legein||9/10||2372 days||2.5||3%|
|Tobias Thull||7/10||2398 days||2.23||3%|
|Aurelien Noailly||6/10||2403 days||2.03||2%|
|2 tent travelers from Montreal||10/10||2485 days||2.28||3%|
|Julian Roots||9/10||2760 days||1.74||2%|
|Missy and Chaz||3/10||2770 days||1.33||1%|
|Will and Taylor||5/10||2819 days||1.32||1%|
|Philip Gibbons||7/10||2819 days||1.48||2%|
|Alekandra Ulm||10/10||2832 days||1.6||2%|
|Lutz Huuemorder||8/10||2856 days||1.48||2%|
|Jim and JoAnn Harllee||10/10||2856 days||1.55||2%|
|Jonathan Tuthill||7/10||3110 days||0.96||1%|
|Rob Klauer||9/10||3113 days||1.05||1%|
|Shain Herbert||9/10||3120 days||1.04||1%|
|Susanne A||8/10||3122 days||0.98||1%|
|Christian & Julia||9/10||3135 days||1.01||1%|
|Ryan Pynappels||9/10||3136 days||1.01||1%|
|Preben vil Helmsen||9/10||3137 days||1.0||1%|
|Markus Heummer||8/10||3138 days||0.95||1%|
|Stephan Wolter||9/10||3139 days||1.0||1%|
|Ralf Glaser||9/10||3142 days||0.99||1%|
|Nout de Wit||7/10||3146 days||0.9||1%|
|Maria Dietrich||8/10||3149 days||0.93||1%|
|Leander Siegert||7/10||3152 days||0.89||1%|
|Lilja Bjork Hermannsdottir||1/10||3153 days||0.71||1%|
|Remy van Heugten||4/10||3153 days||0.77||1%|
|Manuela Zimmerti||9/10||3217 days||0.85||1%|
|Ross Cooke||8/10||3223 days||0.79||1%|
|Gerard Crothers||9/10||3223 days||0.84||1%|
|Willem & Lilian||7/10||3225 days||0.76||1%|
|Cornelia & Josef||10/10||3228 days||0.83||1%|
|Waldemar Schuler||9/10||3232 days||0.82||1%|
|Helen Evans||8/10||3474 days||0.33||0%|
|Jason & Beth Berlin||9/10||3477 days||0.34||0%|
|Jackie MacRostie||10/10||3481 days||0.33||0%|
|Michael Messuie||9/10||3481 days||0.33||0%|
|Dirk Van Den Berg||10/10||3485 days||0.32||0%|
|Faye Cox||8/10||3489 days||0.3||0%|
|Wouter Teensma||9/10||3495 days||0.3||0%|
|Michel Op't Landt||8/10||3497 days||0.28||0%|
|Anja Allphell||9/10||3500 days||0.29||0%|
|Trov & Liz Warren||10/10||3511 days||0.27||0%|
|Caroline & Jochen||3/10||3511 days||0.21||0%|
|David and Karin||10/10||3512 days||0.27||0%|
|Gail Mckinstry||10/10||3862 days||0.0||0%|
|Hans & Huxi||9/10||3864 days||0.0||0%|
|Jakob Pedersen||9/10||3866 days||0.0||0%|
|Martÿn Steenvoorden||5/10||3876 days||0.0||0%|
|Belinda Godhard||2/10||3881 days||0.0||0%|
|Emma Coltman||10/10||3948 days||0.0||0%|
|H Simpson||8/10||3950 days||0.0||0%|
|Debbie Rathbone||1/10||3953 days||0.0||0%|
|Hans Hoff||9/10||3954 days||0.0||0%|
|Roeder Grit||10/10||3957 days||0.0||0%|
|Bernard Misfud||9/10||3957 days||0.0||0%|
|Christine Suess||10/10||3958 days||0.0||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 74 days. However the Hahei Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Holiday Resort experience has been adjusted for 176 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.