Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
142 Valid Reviews
The Hahei Holiday Resort experience has a total of 144 reviews. There are 142 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 142 valid reviews:
The raw data average (mean) for all the Hahei Holiday Resort valid reviews is 78.59% and is based on 142 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 142 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
The raw data average (mean) for all the Hahei Holiday Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Andy and Julia||9/10||497 days||60.86||66%|
|Micaela C.||10/10||497 days||60.86||66%|
|Stefan Miedzinski||10/10||497 days||60.86||66%|
|Marie van Tol||8/10||525 days||53.51||58%|
|Francois & Caroline||7/10||556 days||46.44||50%|
|Grizzly Girl||6/10||648 days||30.43||33%|
|Michael Stützle||6/10||831 days||13.32||14%|
|Michelle Smith||8/10||890 days||11.08||12%|
|Helen Bond||10/10||890 days||11.66||13%|
|Andrew Bethell||10/10||895 days||11.34||12%|
|Christoph Sand||5/10||896 days||9.13||10%|
|Amy Lord||9/10||897 days||11.21||12%|
|Keith Salway||10/10||901 days||10.96||12%|
|Hannah Young||10/10||920 days||9.85||11%|
|David Jague||9/10||939 days||8.86||10%|
|Shawn Hoelsch||10/10||944 days||8.61||9%|
|Courtney Howes||8/10||957 days||7.62||8%|
|Fifi and Jay||9/10||1140 days||4.91||5%|
|Will Casey||10/10||1175 days||4.84||5%|
|Frank Hofmann||10/10||1221 days||4.75||5%|
|Sean Cox||10/10||1302 days||4.59||5%|
|Murray Sutherland||9/10||1306 days||4.59||5%|
|Stuart Morgan||8/10||1382 days||4.22||5%|
|Mike Guest||8/10||1384 days||4.21||5%|
|Catherine Davison||10/10||1556 days||4.1||4%|
|David Elliott||9/10||1560 days||4.09||4%|
|Peter Barker||8/10||1570 days||3.87||4%|
|Julia Rey||9/10||1610 days||3.99||4%|
|Steve Newton||5/10||1619 days||3.22||3%|
|Patrick Austin||6/10||1652 days||3.25||4%|
|Hana Rachfalik||10/10||1670 days||3.87||4%|
|Iwona Garczynska||8/10||1683 days||3.66||4%|
|Mike Merrick||8/10||1979 days||3.11||3%|
|Bert Snel||9/10||2047 days||3.14||3%|
|Jan Legein||9/10||2300 days||2.64||3%|
|Tobias Thull||7/10||2326 days||2.36||3%|
|Aurelien Noailly||6/10||2331 days||2.14||2%|
|2 tent travelers from Montreal||10/10||2413 days||2.42||3%|
|Julian Roots||9/10||2688 days||1.88||2%|
|Missy and Chaz||3/10||2698 days||1.43||2%|
|Will and Taylor||5/10||2747 days||1.43||2%|
|Philip Gibbons||7/10||2747 days||1.61||2%|
|Alekandra Ulm||10/10||2760 days||1.74||2%|
|Lutz Huuemorder||8/10||2784 days||1.61||2%|
|Jim and JoAnn Harllee||10/10||2784 days||1.69||2%|
|Jonathan Tuthill||7/10||3038 days||1.09||1%|
|Rob Klauer||9/10||3041 days||1.19||1%|
|Shain Herbert||9/10||3048 days||1.18||1%|
|Susanne A||8/10||3050 days||1.12||1%|
|Christian & Julia||9/10||3063 days||1.15||1%|
|Ryan Pynappels||9/10||3064 days||1.15||1%|
|Preben vil Helmsen||9/10||3065 days||1.14||1%|
|Markus Heummer||8/10||3066 days||1.09||1%|
|Stephan Wolter||9/10||3067 days||1.14||1%|
|Ralf Glaser||9/10||3070 days||1.14||1%|
|Nout de Wit||7/10||3074 days||1.03||1%|
|Maria Dietrich||8/10||3077 days||1.07||1%|
|Leander Siegert||7/10||3080 days||1.02||1%|
|Lilja Bjork Hermannsdottir||1/10||3081 days||0.81||1%|
|Remy van Heugten||4/10||3081 days||0.88||1%|
|Manuela Zimmerti||9/10||3145 days||0.99||1%|
|Ross Cooke||8/10||3151 days||0.93||1%|
|Gerard Crothers||9/10||3151 days||0.98||1%|
|Willem & Lilian||7/10||3153 days||0.89||1%|
|Cornelia & Josef||10/10||3156 days||0.97||1%|
|Waldemar Schuler||9/10||3160 days||0.96||1%|
|Helen Evans||8/10||3402 days||0.46||0%|
|Jason & Beth Berlin||9/10||3405 days||0.48||1%|
|Jackie MacRostie||10/10||3409 days||0.47||1%|
|Michael Messuie||9/10||3409 days||0.47||1%|
|Dirk Van Den Berg||10/10||3413 days||0.46||1%|
|Faye Cox||8/10||3417 days||0.43||0%|
|Wouter Teensma||9/10||3423 days||0.44||0%|
|Michel Op't Landt||8/10||3425 days||0.42||0%|
|Anja Allphell||9/10||3428 days||0.43||0%|
|Trov & Liz Warren||10/10||3439 days||0.41||0%|
|Caroline & Jochen||3/10||3439 days||0.32||0%|
|David and Karin||10/10||3440 days||0.41||0%|
|Gail Mckinstry||10/10||3790 days||0.0||0%|
|Hans & Huxi||9/10||3792 days||0.0||0%|
|Jakob Pedersen||9/10||3794 days||0.0||0%|
|Martÿn Steenvoorden||5/10||3804 days||0.0||0%|
|Belinda Godhard||2/10||3809 days||0.0||0%|
|Emma Coltman||10/10||3876 days||0.0||0%|
|H Simpson||8/10||3878 days||0.0||0%|
|Debbie Rathbone||1/10||3881 days||0.0||0%|
|Hans Hoff||9/10||3882 days||0.0||0%|
|Roeder Grit||10/10||3885 days||0.0||0%|
|Bernard Misfud||9/10||3885 days||0.0||0%|
|Christine Suess||10/10||3886 days||0.0||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Hahei Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Holiday Resort experience has been adjusted for 103 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.