Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
137 Valid Reviews
The Hahei Holiday Resort experience has a total of 139 reviews. There are 137 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 137 valid reviews:
The raw data average (mean) for all the Hahei Holiday Resort valid reviews is 78.98% and is based on 137 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 137 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
The raw data average (mean) for all the Hahei Holiday Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Andy and Julia||9/10||145 days||96.67||97%|
|Micaela C.||10/10||145 days||96.67||97%|
|Stefan Miedzinski||10/10||145 days||96.67||97%|
|Marie van Tol||8/10||173 days||95.26||95%|
|Francois & Caroline||7/10||204 days||93.41||93%|
|Grizzly Girl||6/10||296 days||86.12||86%|
|Michael Stützle||6/10||479 days||63.64||63%|
|Michelle Smith||8/10||538 days||54.13||54%|
|Helen Bond||10/10||538 days||54.13||54%|
|Andrew Bethell||10/10||543 days||53.28||53%|
|Christoph Sand||5/10||544 days||53.11||52%|
|Amy Lord||9/10||545 days||63.52||63%|
|Keith Salway||10/10||549 days||62.69||62%|
|Hannah Young||10/10||568 days||49.01||48%|
|David Jague||9/10||587 days||45.89||45%|
|Shawn Hoelsch||10/10||592 days||45.09||44%|
|Courtney Howes||8/10||605 days||43.05||42%|
|Fifi and Jay||9/10||788 days||19.93||19%|
|Will Casey||10/10||823 days||16.72||16%|
|Frank Hofmann||10/10||869 days||13.09||12%|
|Sean Cox||10/10||950 days||8.33||7%|
|Murray Sutherland||9/10||954 days||8.15||7%|
|Stuart Morgan||8/10||1030 days||5.67||4%|
|Mike Guest||8/10||1032 days||5.63||4%|
|Catherine Davison||10/10||1204 days||4.85||3%|
|David Elliott||9/10||1208 days||4.85||3%|
|Peter Barker||8/10||1218 days||4.83||3%|
|Julia Rey||9/10||1258 days||4.78||3%|
|Steve Newton||5/10||1267 days||4.76||3%|
|Patrick Austin||6/10||1300 days||4.72||3%|
|Hana Rachfalik||10/10||1318 days||4.69||3%|
|Iwona Garczynska||8/10||1331 days||4.68||3%|
|Mike Merrick||8/10||1627 days||4.27||3%|
|Bert Snel||9/10||1695 days||4.18||3%|
|Jan Legein||9/10||1948 days||4.6||3%|
|Tobias Thull||7/10||1974 days||4.56||3%|
|Aurelien Noailly||6/10||1979 days||4.55||3%|
|2 tent travelers from Montreal||10/10||2061 days||3.68||2%|
|Julian Roots||9/10||2336 days||3.3||2%|
|Missy and Chaz||3/10||2346 days||3.65||2%|
|Will and Taylor||5/10||2395 days||3.22||2%|
|Philip Gibbons||7/10||2395 days||3.22||2%|
|Alekandra Ulm||10/10||2408 days||3.84||2%|
|Lutz Huuemorder||8/10||2432 days||3.8||2%|
|Jim and JoAnn Harllee||10/10||2432 days||3.8||2%|
|Jonathan Tuthill||7/10||2686 days||3.38||2%|
|Rob Klauer||9/10||2689 days||3.38||2%|
|Shain Herbert||9/10||2696 days||3.37||2%|
|Susanne A||8/10||2698 days||3.36||2%|
|Christian & Julia||9/10||2711 days||3.34||2%|
|Ryan Pynappels||9/10||2712 days||3.34||2%|
|Preben vil Helmsen||9/10||2713 days||3.34||2%|
|Markus Heummer||8/10||2714 days||3.34||2%|
|Stephan Wolter||9/10||2715 days||3.34||2%|
|Ralf Glaser||9/10||2718 days||3.33||2%|
|Nout de Wit||7/10||2722 days||3.33||2%|
|Maria Dietrich||8/10||2725 days||3.32||2%|
|Leander Siegert||7/10||2728 days||3.32||2%|
|Lilja Bjork Hermannsdottir||1/10||2729 days||2.9||1%|
|Remy van Heugten||4/10||2729 days||3.12||2%|
|Manuela Zimmerti||9/10||2793 days||3.21||2%|
|Ross Cooke||8/10||2799 days||3.2||2%|
|Gerard Crothers||9/10||2799 days||3.2||2%|
|Willem & Lilian||7/10||2801 days||3.2||2%|
|Cornelia & Josef||10/10||2804 days||3.19||2%|
|Waldemar Schuler||9/10||2808 days||3.18||2%|
|Helen Evans||8/10||3050 days||2.79||1%|
|Jason & Beth Berlin||9/10||3053 days||2.78||1%|
|Jackie MacRostie||10/10||3057 days||2.77||1%|
|Michael Messuie||9/10||3057 days||2.77||1%|
|Dirk Van Den Berg||10/10||3061 days||2.77||1%|
|Faye Cox||8/10||3065 days||2.76||1%|
|Wouter Teensma||9/10||3071 days||2.75||1%|
|Michel Op't Landt||8/10||3073 days||2.75||1%|
|Anja Allphell||9/10||3076 days||2.74||1%|
|Trov & Liz Warren||10/10||3087 days||2.73||1%|
|Caroline & Jochen||3/10||3087 days||2.52||1%|
|David and Karin||10/10||3088 days||2.72||1%|
|Gail Mckinstry||10/10||3438 days||2.15||1%|
|Hans & Huxi||9/10||3440 days||2.15||1%|
|Jakob Pedersen||9/10||3442 days||2.14||1%|
|Martÿn Steenvoorden||5/10||3452 days||2.13||1%|
|Belinda Godhard||2/10||3457 days||1.91||0%|
|Emma Coltman||10/10||3524 days||2.01||1%|
|H Simpson||8/10||3526 days||2.0||1%|
|Debbie Rathbone||1/10||3529 days||1.75||0%|
|Hans Hoff||9/10||3530 days||2.0||1%|
|Roeder Grit||10/10||3533 days||1.99||1%|
|Bernard Misfud||9/10||3533 days||1.99||1%|
|Christine Suess||10/10||3534 days||1.99||1%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if an experience hasn't received any reviews within the last 60 days. However the Hahei Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 364 days.
The Hahei Holiday Resort experience has been adjusted for 6 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.