Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
144 Valid Reviews
The Hahei Holiday Resort experience has a total of 147 reviews. There are 144 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 144 valid reviews:
The raw data average (mean) for all the Hahei Holiday Resort valid reviews is 78.68% and is based on 144 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 144 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
The raw data average (mean) for all the Hahei Holiday Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Andy and Julia||9/10||962 days||8%|
|Micaela C.||10/10||962 days||8%|
|Stefan Miedzinski||10/10||962 days||8%|
|Marie van Tol||8/10||990 days||7%|
|Francois & Caroline||7/10||1021 days||6%|
|Grizzly Girl||6/10||1113 days||4%|
|Michael Stützle||6/10||1296 days||4%|
|Michelle Smith||8/10||1355 days||4%|
|Helen Bond||10/10||1355 days||5%|
|Christoph Sand||5/10||1361 days||4%|
|Amy Lord||9/10||1362 days||5%|
|Keith Salway||10/10||1366 days||5%|
|Hannah Young||10/10||1386 days||5%|
|David Jague||9/10||1404 days||5%|
|Shawn Hoelsch||10/10||1409 days||5%|
|Courtney Howes||8/10||1422 days||4%|
|Fifi and Jay||9/10||1605 days||4%|
|Will Casey||10/10||1640 days||4%|
|Frank Hofmann||10/10||1686 days||4%|
|Sean Cox||10/10||1767 days||4%|
|Murray Sutherland||9/10||1771 days||4%|
|Stuart Morgan||8/10||1847 days||3%|
|Mike Guest||8/10||1849 days||3%|
|Catherine Davison||10/10||2021 days||3%|
|David Elliott||9/10||2026 days||3%|
|Peter Barker||8/10||2035 days||3%|
|Julia Rey||9/10||2075 days||3%|
|Steve Newton||5/10||2084 days||3%|
|Patrick Austin||6/10||2117 days||3%|
|Hana Rachfalik||10/10||2135 days||3%|
|Iwona Garczynska||8/10||2148 days||3%|
|Mike Merrick||8/10||2444 days||2%|
|Bert Snel||9/10||2513 days||2%|
|Jan Legein||9/10||2765 days||2%|
|Tobias Thull||7/10||2791 days||2%|
|Aurelien Noailly||6/10||2796 days||1%|
|2 tent travelers from Montreal||10/10||2878 days||2%|
|Julian Roots||9/10||3153 days||1%|
|Missy and Chaz||3/10||3163 days||1%|
|Will and Taylor||5/10||3212 days||1%|
|Philip Gibbons||7/10||3212 days||1%|
|Alekandra Ulm||10/10||3225 days||1%|
|Lutz Huuemorder||8/10||3249 days||1%|
|Jim and JoAnn Harllee||10/10||3249 days||1%|
|Jonathan Tuthill||7/10||3503 days||0%|
|Rob Klauer||9/10||3506 days||0%|
|Shain Herbert||9/10||3513 days||0%|
|Susanne A||8/10||3515 days||0%|
|Christian & Julia||9/10||3528 days||0%|
|Ryan Pynappels||9/10||3529 days||0%|
|Preben vil Helmsen||9/10||3530 days||0%|
|Markus Heummer||8/10||3531 days||0%|
|Stephan Wolter||9/10||3532 days||0%|
|Ralf Glaser||9/10||3535 days||0%|
|Nout de Wit||7/10||3539 days||0%|
|Maria Dietrich||8/10||3542 days||0%|
|Leander Siegert||7/10||3545 days||0%|
|Lilja Bjork Hermannsdottir||1/10||3546 days||0%|
|Remy van Heugten||4/10||3546 days||0%|
|Manuela Zimmerti||9/10||3610 days||0%|
|Ross Cooke||8/10||3616 days||0%|
|Gerard Crothers||9/10||3616 days||0%|
|Willem & Lilian||7/10||3618 days||0%|
|Cornelia & Josef||10/10||3621 days||0%|
|Waldemar Schuler||9/10||3625 days||0%|
|Helen Evans||8/10||3867 days||1%|
|Jason & Beth Berlin||9/10||3870 days||1%|
|Jackie MacRostie||10/10||3874 days||1%|
|Michael Messuie||9/10||3874 days||1%|
|Dirk Van Den Berg||10/10||3878 days||1%|
|Faye Cox||8/10||3882 days||1%|
|Wouter Teensma||9/10||3888 days||1%|
|Michel Op't Landt||8/10||3890 days||1%|
|Anja Allphell||9/10||3893 days||1%|
|Trov & Liz Warren||10/10||3904 days||1%|
|Caroline & Jochen||3/10||3904 days||1%|
|David and Karin||10/10||3905 days||1%|
|Gail Mckinstry||10/10||4255 days||1%|
|Hans & Huxi||9/10||4257 days||1%|
|Jakob Pedersen||9/10||4259 days||1%|
|Martÿn Steenvoorden||5/10||4269 days||1%|
|Belinda Godhard||2/10||4274 days||1%|
|Emma Coltman||10/10||4341 days||1%|
|H Simpson||8/10||4343 days||1%|
|Debbie Rathbone||1/10||4346 days||1%|
|Hans Hoff||9/10||4347 days||1%|
|Roeder Grit||10/10||4350 days||1%|
|Bernard Misfud||9/10||4350 days||1%|
|Christine Suess||10/10||4351 days||1%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 58 days. However the Hahei Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Holiday Resort experience has been adjusted for 165 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.