Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Holiday Resort.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Hahei Holiday Resort

Valid Reviews

142 Valid Reviews

The Hahei Holiday Resort experience has a total of 144 reviews. There are 142 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 142 valid reviews:

Rating Count Percentage
10/10 29
20%
9/10 41
29%
8/10 31
22%
7/10 14
10%
6/10 9
6%
5/10 4
3%
4/10 5
4%
3/10 3
2%
2/10 2
1%
1/10 4
3%

78.59% Average

The raw data average (mean) for all the Hahei Holiday Resort valid reviews is 78.59% and is based on 142 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

79 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 142 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 79 face-to-face reviews:

Rating Count Percentage
10/10 15
19%
9/10 26
33%
8/10 17
22%
7/10 8
10%
6/10 2
3%
5/10 1
1%
4/10 3
4%
3/10 2
3%
2/10 2
3%
1/10 3
4%

78.23% Average

The raw data average (mean) for all the Hahei Holiday Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

78.75%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Maria 8/10 203 days 88.8 100%
L&A 3/10 263 days 68.56 77%
Gareth 7/10 263 days 81.03 91%
Bert 6/10 294 days 71.63 81%
Timo 10/10 355 days 80.03 90%
Charlotte 9/10 447 days 68.34 77%
Kate 9/10 508 days 59.11 67%
Margie 7/10 538 days 49.26 55%
Maggie 8/10 538 days 51.43 58%
Andy and Julia 9/10 569 days 48.84 55%
Micaela C. 10/10 569 days 48.84 55%
Stefan Miedzinski 10/10 569 days 48.84 55%
Marie van Tol 8/10 597 days 42.08 47%
Michael 6/10 597 days 36.77 41%
Francois & Caroline 7/10 628 days 36.0 41%
Macker 7/10 689 days 28.32 32%
Grizzly Girl 6/10 720 days 22.65 26%
Peter 9/10 873 days 12.81 14%
Bradletn 9/10 903 days 10.84 12%
Michael Stützle 6/10 903 days 9.0 10%
Michelle Smith 8/10 962 days 7.41 8%
Helen Bond 10/10 962 days 7.8 9%
Eversons 8/10 962 days 7.41 8%
Andrew Bethell 10/10 967 days 7.6 9%
Christoph Sand 5/10 968 days 6.12 7%
Amy Lord 9/10 969 days true 7.52 8%
Keith Salway 10/10 973 days true 7.36 8%
Hannah Young 10/10 993 days 6.65 7%
David Jague 9/10 1011 days 6.12 7%
Shawn Hoelsch 10/10 1016 days 5.99 7%
Courtney Howes 8/10 1029 days 5.41 6%
Fifi and Jay 9/10 1212 days 4.77 5%
Will Casey 10/10 1247 days 4.7 5%
Frank Hofmann 10/10 1293 days 4.61 5%
Lisa 10/10 1319 days 4.56 5%
Sean Cox 10/10 1374 days 4.45 5%
Murray Sutherland 9/10 1378 days 4.45 5%
Stuart Morgan 8/10 1454 days 4.08 5%
Laurie 8/10 1455 days 4.08 5%
Mike Guest 8/10 1456 days 4.08 5%
Catherine Davison 10/10 1628 days 3.96 4%
David Elliott 9/10 1633 days 3.95 4%
Peter Barker 8/10 1642 days 3.73 4%
Julia Rey 9/10 1682 days 3.85 4%
Steve Newton 5/10 1691 days 3.11 3%
Patrick Austin 6/10 1724 days 3.13 4%
Hana Rachfalik 10/10 1742 days 3.73 4%
Christopher 9/10 1743 days 3.73 4%
Iwona Garczynska 8/10 1755 days 3.52 4%
Mike Merrick 8/10 2051 days 2.97 3%
misstassie 7/10 2089 days 2.78 3%
Bert Snel 9/10 2120 days 2.99 3%
Jan Legein 9/10 2372 days true 2.5 3%
Tobias Thull 7/10 2398 days true 2.23 3%
Aurelien Noailly 6/10 2403 days true 2.03 2%
2 tent travelers from Montreal 10/10 2485 days 2.28 3%
Julian Roots 9/10 2760 days 1.74 2%
Missy and Chaz 3/10 2770 days true 1.33 1%
1246km 4/10 2819 days 1.28 1%
Will and Taylor 5/10 2819 days 1.32 1%
Philip Gibbons 7/10 2819 days 1.48 2%
Alekandra Ulm 10/10 2832 days true 1.6 2%
Lutz Huuemorder 8/10 2856 days true 1.48 2%
Jim and JoAnn Harllee 10/10 2856 days true 1.55 2%
joules1000 6/10 3094 days 0.9 1%
suemax 9/10 3094 days 1.09 1%
Jonathan Tuthill 7/10 3110 days true 0.96 1%
Rob Klauer 9/10 3113 days true 1.05 1%
Shain Herbert 9/10 3120 days true 1.04 1%
Susanne A 8/10 3122 days true 0.98 1%
Janet 8/10 3130 days true 0.97 1%
Christian & Julia 9/10 3135 days true 1.01 1%
Ryan Pynappels 9/10 3136 days true 1.01 1%
Preben vil Helmsen 9/10 3137 days true 1.0 1%
Markus Heummer 8/10 3138 days true 0.95 1%
Rachel 7/10 3139 days true 0.91 1%
Stephan Wolter 9/10 3139 days true 1.0 1%
Ralf Glaser 9/10 3142 days true 0.99 1%
Nout de Wit 7/10 3146 days true 0.9 1%
Maria Dietrich 8/10 3149 days true 0.93 1%
Leander Siegert 7/10 3152 days true 0.89 1%
Lilja Bjork Hermannsdottir 1/10 3153 days true 0.71 1%
Remy van Heugten 4/10 3153 days true 0.77 1%
Manuela Zimmerti 9/10 3217 days true 0.85 1%
Ross Cooke 8/10 3223 days true 0.79 1%
Gerard Crothers 9/10 3223 days true 0.84 1%
Willem & Lilian 7/10 3225 days true 0.76 1%
Cornelia & Josef 10/10 3228 days true 0.83 1%
Waldemar Schuler 9/10 3232 days true 0.82 1%
Theresa 9/10 3232 days true 0.82 1%
Helen Evans 8/10 3474 days true 0.33 0%
Jason & Beth Berlin 9/10 3477 days true 0.34 0%
Jackie MacRostie 10/10 3481 days true 0.33 0%
Michael Messuie 9/10 3481 days true 0.33 0%
Dirk Van Den Berg 10/10 3485 days true 0.32 0%
Faye Cox 8/10 3489 days true 0.3 0%
Wouter Teensma 9/10 3495 days true 0.3 0%
Michel Op't Landt 8/10 3497 days true 0.28 0%
Kurmann/Kayser 9/10 3497 days true 0.3 0%
Anja Allphell 9/10 3500 days true 0.29 0%
Nadja 10/10 3506 days true 0.28 0%
Matthew 9/10 3507 days true 0.28 0%
David 8/10 3509 days true 0.26 0%
Trov & Liz Warren 10/10 3511 days true 0.27 0%
Caroline & Jochen 3/10 3511 days true 0.21 0%
David and Karin 10/10 3512 days true 0.27 0%
Chamton 2/10 3519 days true 0.19 0%
Campfans 1/10 3550 days 0.14 0%
Mikeminch 9/10 3611 days 0.08 0%
BigSis 4/10 3703 days 0.0 0%
Rob 8/10 3773 days true 0.0 0%
David 7/10 3789 days true 0.0 0%
kempt 8/10 3795 days 0.0 0%
Venot 8/10 3859 days true 0.0 0%
Gail Mckinstry 10/10 3862 days true 0.0 0%
Hans & Huxi 9/10 3864 days true 0.0 0%
Luisa 9/10 3866 days true 0.0 0%
Jakob Pedersen 9/10 3866 days true 0.0 0%
Martÿn Steenvoorden 5/10 3876 days true 0.0 0%
Becky 8/10 3877 days true 0.0 0%
Belinda Godhard 2/10 3881 days true 0.0 0%
Lamb 1/10 3883 days true 0.0 0%
olafrick 6/10 3884 days 0.0 0%
deanlaw 10/10 3929 days true 0.0 0%
annett 9/10 3931 days true 0.0 0%
usigmund 7/10 3935 days true 0.0 0%
Emma Coltman 10/10 3948 days true 0.0 0%
H Simpson 8/10 3950 days true 0.0 0%
Debbie Rathbone 1/10 3953 days true 0.0 0%
Hans Hoff 9/10 3954 days true 0.0 0%
Roeder Grit 10/10 3957 days true 0.0 0%
Ulyate 8/10 3957 days true 0.0 0%
Bernard Misfud 9/10 3957 days true 0.0 0%
Christine Suess 10/10 3958 days true 0.0 0%
eowyn2k 8/10 3976 days 0.0 0%
lannie 4/10 4100 days true 0.0 0%
DaveV 9/10 4206 days true 0.0 0%
RichardE 10/10 4225 days true 0.0 0%
EelcoK 8/10 4225 days true 0.0 0%
ZimmermannA 4/10 4231 days true 0.0 0%
AnneliesK 6/10 4231 days true 0.0 0%
david 8/10 4233 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.68% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 74 days. However the Hahei Holiday Resort experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Hahei Holiday Resort experience has been adjusted for 176 days. Adjustments are according to the following table.

Days Adjustment
173 -2.64%
174 -2.65%
175 -2.67%
176 -2.68%
177 -2.70%
178 -2.72%
179 -2.73%

Final Ranking Score

76%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.