Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Holiday Resort.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
135 Valid Reviews
The Hahei Holiday Resort experience has a total of 137 reviews. There are 135 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 135 valid reviews:
The raw data average (mean) for all the Hahei Holiday Resort valid reviews is 78.81% and is based on 135 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 135 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
The raw data average (mean) for all the Hahei Holiday Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Andy and Julia||9/10||81 days||98.96||99%|
|Micaela C.||10/10||81 days||98.96||99%|
|Stefan Miedzinski||10/10||81 days||98.96||99%|
|Marie van Tol||8/10||109 days||98.12||98%|
|Francois & Caroline||7/10||140 days||96.89||97%|
|Grizzly Girl||6/10||232 days||91.47||92%|
|Michael Stützle||6/10||415 days||72.71||73%|
|Michelle Smith||8/10||474 days||64.4||64%|
|Helen Bond||10/10||474 days||64.4||64%|
|Andrew Bethell||10/10||479 days||63.64||63%|
|Christoph Sand||5/10||480 days||63.49||63%|
|Amy Lord||9/10||481 days||76.01||76%|
|Keith Salway||10/10||485 days||75.27||75%|
|Hannah Young||10/10||505 days||59.59||59%|
|David Jague||9/10||523 days||56.66||56%|
|Shawn Hoelsch||10/10||528 days||55.82||55%|
|Courtney Howes||8/10||541 days||53.62||53%|
|Fifi and Jay||9/10||724 days||26.81||26%|
|Will Casey||10/10||759 days||22.89||22%|
|Frank Hofmann||10/10||805 days||18.33||17%|
|Sean Cox||10/10||886 days||11.92||11%|
|Murray Sutherland||9/10||890 days||11.66||10%|
|Stuart Morgan||8/10||966 days||7.64||6%|
|Mike Guest||8/10||968 days||7.56||6%|
|Catherine Davison||10/10||1140 days||4.94||3%|
|David Elliott||9/10||1145 days||4.93||3%|
|Peter Barker||8/10||1154 days||4.92||3%|
|Julia Rey||9/10||1194 days||4.86||3%|
|Steve Newton||5/10||1203 days||4.85||3%|
|Patrick Austin||6/10||1236 days||4.81||3%|
|Hana Rachfalik||10/10||1254 days||4.78||3%|
|Iwona Garczynska||8/10||1267 days||4.76||3%|
|Mike Merrick||8/10||1563 days||4.36||3%|
|Bert Snel||9/10||1632 days||4.26||3%|
|Jan Legein||9/10||1884 days||4.7||3%|
|Tobias Thull||7/10||1910 days||4.66||3%|
|Aurelien Noailly||6/10||1915 days||4.65||3%|
|2 tent travelers from Montreal||10/10||1997 days||3.76||2%|
|Julian Roots||9/10||2272 days||3.39||2%|
|Missy and Chaz||3/10||2282 days||3.75||2%|
|Will and Taylor||5/10||2331 days||3.31||2%|
|Philip Gibbons||7/10||2331 days||3.31||2%|
|Alekandra Ulm||10/10||2344 days||3.95||2%|
|Lutz Huuemorder||8/10||2368 days||3.91||2%|
|Jim and JoAnn Harllee||10/10||2368 days||3.91||2%|
|Jonathan Tuthill||7/10||2622 days||3.49||2%|
|Rob Klauer||9/10||2625 days||3.48||2%|
|Shain Herbert||9/10||2632 days||3.47||2%|
|Susanne A||8/10||2634 days||3.47||2%|
|Christian & Julia||9/10||2647 days||3.45||2%|
|Ryan Pynappels||9/10||2648 days||3.45||2%|
|Preben vil Helmsen||9/10||2649 days||3.45||2%|
|Markus Heummer||8/10||2650 days||3.44||2%|
|Stephan Wolter||9/10||2651 days||3.44||2%|
|Ralf Glaser||9/10||2654 days||3.44||2%|
|Nout de Wit||7/10||2658 days||3.43||2%|
|Maria Dietrich||8/10||2661 days||3.43||2%|
|Leander Siegert||7/10||2664 days||3.42||2%|
|Lilja Bjork Hermannsdottir||1/10||2665 days||2.99||1%|
|Remy van Heugten||4/10||2665 days||3.22||2%|
|Manuela Zimmerti||9/10||2729 days||3.31||2%|
|Ross Cooke||8/10||2735 days||3.3||2%|
|Gerard Crothers||9/10||2735 days||3.3||2%|
|Willem & Lilian||7/10||2737 days||3.3||2%|
|Cornelia & Josef||10/10||2740 days||3.3||2%|
|Waldemar Schuler||9/10||2744 days||3.29||2%|
|Helen Evans||8/10||2986 days||2.89||1%|
|Jason & Beth Berlin||9/10||2989 days||2.89||1%|
|Jackie MacRostie||10/10||2993 days||2.88||1%|
|Michael Messuie||9/10||2993 days||2.88||1%|
|Dirk Van Den Berg||10/10||2997 days||2.87||1%|
|Faye Cox||8/10||3001 days||2.87||1%|
|Wouter Teensma||9/10||3007 days||2.86||1%|
|Michel Op't Landt||8/10||3009 days||2.85||1%|
|Anja Allphell||9/10||3012 days||2.85||1%|
|Trov & Liz Warren||10/10||3023 days||2.83||1%|
|Caroline & Jochen||3/10||3023 days||2.62||1%|
|David and Karin||10/10||3024 days||2.83||1%|
|Gail Mckinstry||10/10||3374 days||2.25||1%|
|Hans & Huxi||9/10||3376 days||2.25||1%|
|Jakob Pedersen||9/10||3378 days||2.25||1%|
|Martÿn Steenvoorden||5/10||3388 days||2.23||1%|
|Belinda Godhard||2/10||3393 days||2.0||0%|
|Emma Coltman||10/10||3460 days||2.11||1%|
|H Simpson||8/10||3462 days||2.11||1%|
|Debbie Rathbone||1/10||3465 days||1.84||0%|
|Hans Hoff||9/10||3466 days||2.1||1%|
|Roeder Grit||10/10||3469 days||2.1||1%|
|Bernard Misfud||9/10||3469 days||2.1||1%|
|Christine Suess||10/10||3470 days||2.1||1%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if an experience hasn't received any reviews within the last 60 days. However the Hahei Holiday Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 364 days.
The Hahei Holiday Resort experience has been adjusted for 23 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.