Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Holiday Resort.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Hahei Holiday Resort

Valid Reviews

142 Valid Reviews

The Hahei Holiday Resort experience has a total of 144 reviews. There are 142 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 142 valid reviews:

Rating Count Percentage
10/10 29
20%
9/10 41
29%
8/10 31
22%
7/10 14
10%
6/10 9
6%
5/10 4
3%
4/10 5
4%
3/10 3
2%
2/10 2
1%
1/10 4
3%

78.59% Average

The raw data average (mean) for all the Hahei Holiday Resort valid reviews is 78.59% and is based on 142 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

79 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 142 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 79 face-to-face reviews:

Rating Count Percentage
10/10 15
19%
9/10 26
33%
8/10 17
22%
7/10 8
10%
6/10 2
3%
5/10 1
1%
4/10 3
4%
3/10 2
3%
2/10 2
3%
1/10 3
4%

78.23% Average

The raw data average (mean) for all the Hahei Holiday Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

79.16%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Maria 8/10 131 days 92.42 100%
L&A 3/10 191 days 72.55 79%
Gareth 7/10 191 days 85.74 93%
Bert 6/10 222 days 76.52 83%
Timo 10/10 283 days 87.31 94%
Charlotte 9/10 375 days 77.72 84%
Kate 9/10 436 days 69.88 76%
Margie 7/10 466 days 59.69 65%
Maggie 8/10 466 days 62.31 67%
Andy and Julia 9/10 497 days 60.86 66%
Micaela C. 10/10 497 days 60.86 66%
Stefan Miedzinski 10/10 497 days 60.86 66%
Marie van Tol 8/10 525 days 53.51 58%
Michael 6/10 525 days 46.75 51%
Francois & Caroline 7/10 556 days 46.44 50%
Macker 7/10 617 days 37.5 41%
Grizzly Girl 6/10 648 days 30.43 33%
Peter 9/10 801 days 18.7 20%
Bradletn 9/10 831 days 16.04 17%
Michael Stützle 6/10 831 days 13.32 14%
Michelle Smith 8/10 890 days 11.08 12%
Helen Bond 10/10 890 days 11.66 13%
Eversons 8/10 890 days 11.08 12%
Andrew Bethell 10/10 895 days 11.34 12%
Christoph Sand 5/10 896 days 9.13 10%
Amy Lord 9/10 897 days true 11.21 12%
Keith Salway 10/10 901 days true 10.96 12%
Hannah Young 10/10 920 days 9.85 11%
David Jague 9/10 939 days 8.86 10%
Shawn Hoelsch 10/10 944 days 8.61 9%
Courtney Howes 8/10 957 days 7.62 8%
Fifi and Jay 9/10 1140 days 4.91 5%
Will Casey 10/10 1175 days 4.84 5%
Frank Hofmann 10/10 1221 days 4.75 5%
Lisa 10/10 1247 days 4.7 5%
Sean Cox 10/10 1302 days 4.59 5%
Murray Sutherland 9/10 1306 days 4.59 5%
Stuart Morgan 8/10 1382 days 4.22 5%
Laurie 8/10 1383 days 4.21 5%
Mike Guest 8/10 1384 days 4.21 5%
Catherine Davison 10/10 1556 days 4.1 4%
David Elliott 9/10 1560 days 4.09 4%
Peter Barker 8/10 1570 days 3.87 4%
Julia Rey 9/10 1610 days 3.99 4%
Steve Newton 5/10 1619 days 3.22 3%
Patrick Austin 6/10 1652 days 3.25 4%
Hana Rachfalik 10/10 1670 days 3.87 4%
Christopher 9/10 1671 days 3.87 4%
Iwona Garczynska 8/10 1683 days 3.66 4%
Mike Merrick 8/10 1979 days 3.11 3%
misstassie 7/10 2016 days 2.91 3%
Bert Snel 9/10 2047 days 3.14 3%
Jan Legein 9/10 2300 days true 2.64 3%
Tobias Thull 7/10 2326 days true 2.36 3%
Aurelien Noailly 6/10 2331 days true 2.14 2%
2 tent travelers from Montreal 10/10 2413 days 2.42 3%
Julian Roots 9/10 2688 days 1.88 2%
Missy and Chaz 3/10 2698 days true 1.43 2%
1246km 4/10 2747 days 1.4 2%
Will and Taylor 5/10 2747 days 1.43 2%
Philip Gibbons 7/10 2747 days 1.61 2%
Alekandra Ulm 10/10 2760 days true 1.74 2%
Lutz Huuemorder 8/10 2784 days true 1.61 2%
Jim and JoAnn Harllee 10/10 2784 days true 1.69 2%
joules1000 6/10 3022 days 1.02 1%
suemax 9/10 3022 days 1.23 1%
Jonathan Tuthill 7/10 3038 days true 1.09 1%
Rob Klauer 9/10 3041 days true 1.19 1%
Shain Herbert 9/10 3048 days true 1.18 1%
Susanne A 8/10 3050 days true 1.12 1%
Janet 8/10 3058 days true 1.1 1%
Christian & Julia 9/10 3063 days true 1.15 1%
Ryan Pynappels 9/10 3064 days true 1.15 1%
Preben vil Helmsen 9/10 3065 days true 1.14 1%
Markus Heummer 8/10 3066 days true 1.09 1%
Rachel 7/10 3067 days true 1.04 1%
Stephan Wolter 9/10 3067 days true 1.14 1%
Ralf Glaser 9/10 3070 days true 1.14 1%
Nout de Wit 7/10 3074 days true 1.03 1%
Maria Dietrich 8/10 3077 days true 1.07 1%
Leander Siegert 7/10 3080 days true 1.02 1%
Lilja Bjork Hermannsdottir 1/10 3081 days true 0.81 1%
Remy van Heugten 4/10 3081 days true 0.88 1%
Manuela Zimmerti 9/10 3145 days true 0.99 1%
Ross Cooke 8/10 3151 days true 0.93 1%
Gerard Crothers 9/10 3151 days true 0.98 1%
Willem & Lilian 7/10 3153 days true 0.89 1%
Cornelia & Josef 10/10 3156 days true 0.97 1%
Waldemar Schuler 9/10 3160 days true 0.96 1%
Theresa 9/10 3160 days true 0.96 1%
Helen Evans 8/10 3402 days true 0.46 0%
Jason & Beth Berlin 9/10 3405 days true 0.48 1%
Jackie MacRostie 10/10 3409 days true 0.47 1%
Michael Messuie 9/10 3409 days true 0.47 1%
Dirk Van Den Berg 10/10 3413 days true 0.46 1%
Faye Cox 8/10 3417 days true 0.43 0%
Wouter Teensma 9/10 3423 days true 0.44 0%
Michel Op't Landt 8/10 3425 days true 0.42 0%
Kurmann/Kayser 9/10 3425 days true 0.44 0%
Anja Allphell 9/10 3428 days true 0.43 0%
Nadja 10/10 3434 days true 0.42 0%
Matthew 9/10 3435 days true 0.42 0%
David 8/10 3437 days true 0.4 0%
Trov & Liz Warren 10/10 3439 days true 0.41 0%
Caroline & Jochen 3/10 3439 days true 0.32 0%
David and Karin 10/10 3440 days true 0.41 0%
Chamton 2/10 3447 days true 0.3 0%
Campfans 1/10 3478 days 0.25 0%
Mikeminch 9/10 3539 days 0.22 0%
BigSis 4/10 3631 days 0.03 0%
Rob 8/10 3701 days true 0.0 0%
David 7/10 3717 days true 0.0 0%
kempt 8/10 3723 days 0.0 0%
Venot 8/10 3787 days true 0.0 0%
Gail Mckinstry 10/10 3790 days true 0.0 0%
Hans & Huxi 9/10 3792 days true 0.0 0%
Luisa 9/10 3794 days true 0.0 0%
Jakob Pedersen 9/10 3794 days true 0.0 0%
Martÿn Steenvoorden 5/10 3804 days true 0.0 0%
Becky 8/10 3805 days true 0.0 0%
Belinda Godhard 2/10 3809 days true 0.0 0%
Lamb 1/10 3811 days true 0.0 0%
olafrick 6/10 3812 days 0.0 0%
deanlaw 10/10 3857 days true 0.0 0%
annett 9/10 3859 days true 0.0 0%
usigmund 7/10 3863 days true 0.0 0%
Emma Coltman 10/10 3876 days true 0.0 0%
H Simpson 8/10 3878 days true 0.0 0%
Debbie Rathbone 1/10 3881 days true 0.0 0%
Hans Hoff 9/10 3882 days true 0.0 0%
Roeder Grit 10/10 3885 days true 0.0 0%
Ulyate 8/10 3885 days true 0.0 0%
Bernard Misfud 9/10 3885 days true 0.0 0%
Christine Suess 10/10 3886 days true 0.0 0%
eowyn2k 8/10 3904 days 0.0 0%
lannie 4/10 4028 days true 0.0 0%
DaveV 9/10 4134 days true 0.0 0%
RichardE 10/10 4153 days true 0.0 0%
EelcoK 8/10 4153 days true 0.0 0%
ZimmermannA 4/10 4159 days true 0.0 0%
AnneliesK 6/10 4159 days true 0.0 0%
david 8/10 4161 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Holiday Resort experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-1.03% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Hahei Holiday Resort experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Hahei Holiday Resort experience has been adjusted for 103 days. Adjustments are according to the following table.

Days Adjustment
100 -1.00%
101 -1.01%
102 -1.02%
103 -1.03%
104 -1.04%
105 -1.05%
106 -1.06%

Final Ranking Score

78%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.