Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
158 Valid Reviews
The Hahei Beach Resort experience has a total of 161 reviews. There are 158 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 158 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
22% |
| 9/10 | 44 |
|
28% |
| 8/10 | 34 |
|
22% |
| 7/10 | 17 |
|
11% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 3 |
|
2% |
| 1/10 | 4 |
|
3% |
78.80% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.80% and is based on 158 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 158 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.34%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Viktoria | 10/10 | 244 days | 100% |
| Sam | 5/10 | 364 days | 73% |
| Joel | 10/10 | 456 days | 91% |
| Daniel Carranza | 9/10 | 487 days | 89% |
| Marcela | 10/10 | 487 days | 90% |
| Travel1 | 7/10 | 701 days | 69% |
| Sue | 10/10 | 730 days | 72% |
| Rob | 9/10 | 883 days | 57% |
| iona.catley@hotmail.co.uk | 7/10 | 1067 days | 36% |
| Niels Wamsler-Jensen | 2/10 | 1126 days | 15% |
| Emily | 10/10 | 1187 days | 29% |
| Scott D | 8/10 | 1187 days | 29% |
| cearon | 8/10 | 1371 days | 17% |
| Lunar Orbit | 7/10 | 1522 days | 10% |
| Trish | 9/10 | 1736 days | 6% |
| Ashleigh | 8/10 | 1797 days | 5% |
| Maria | 8/10 | 2162 days | 4% |
| L&A | 3/10 | 2222 days | 2% |
| Gareth | 7/10 | 2222 days | 4% |
| Bert | 6/10 | 2253 days | 4% |
| Timo | 10/10 | 2314 days | 4% |
| Charlotte | 9/10 | 2406 days | 4% |
| Kate | 9/10 | 2467 days | 4% |
| Margie | 7/10 | 2497 days | 4% |
| Maggie | 8/10 | 2497 days | 4% |
| Andy and Julia | 9/10 | 2528 days | 4% |
| Micaela C. | 10/10 | 2528 days | 4% |
| Stefan Miedzinski | 10/10 | 2528 days | 4% |
| Marie van Tol | 8/10 | 2556 days | 4% |
| Michael | 6/10 | 2556 days | 3% |
| Francois & Caroline | 7/10 | 2587 days | 3% |
| Macker | 7/10 | 2648 days | 3% |
| Grizzly Girl | 6/10 | 2679 days | 3% |
| Peter | 9/10 | 2832 days | 3% |
| Bradletn | 9/10 | 2862 days | 3% |
| Michael Stützle | 6/10 | 2862 days | 3% |
| Michelle Smith | 8/10 | 2921 days | 3% |
| Helen Bond | 10/10 | 2921 days | 3% |
| Eversons | 8/10 | 2921 days | 3% |
| Christoph Sand | 5/10 | 2927 days | 2% |
| Amy Lord | 9/10 | 2928 days | 3% |
| Keith Salway | 10/10 | 2932 days | 3% |
| Hannah Young | 10/10 | 2951 days | 3% |
| Jabba | 10/10 | 2951 days | 3% |
| David Jague | 9/10 | 2970 days | 3% |
| Shawn Hoelsch | 10/10 | 2975 days | 3% |
| Courtney Howes | 8/10 | 2988 days | 3% |
| Fifi and Jay | 9/10 | 3171 days | 2% |
| Will Casey | 10/10 | 3206 days | 2% |
| Frank Hofmann | 10/10 | 3252 days | 2% |
| Lisa | 10/10 | 3278 days | 2% |
| Sean Cox | 10/10 | 3333 days | 2% |
| Murray Sutherland | 9/10 | 3337 days | 2% |
| Stuart Morgan | 8/10 | 3413 days | 2% |
| Laurie | 8/10 | 3414 days | 2% |
| Mike Guest | 8/10 | 3415 days | 2% |
| Catherine Davison | 10/10 | 3587 days | 2% |
| David Elliott | 9/10 | 3591 days | 2% |
| Peter Barker | 8/10 | 3601 days | 2% |
| Julia Rey | 9/10 | 3641 days | 1% |
| Steve Newton | 5/10 | 3650 days | 1% |
| Patrick Austin | 6/10 | 3683 days | 1% |
| Hana Rachfalik | 10/10 | 3701 days | 1% |
| Christopher | 9/10 | 3702 days | 1% |
| Iwona Garczynska | 8/10 | 3714 days | 1% |
| Mike Merrick | 8/10 | 4010 days | 1% |
| misstassie | 7/10 | 4047 days | 1% |
| Bert Snel | 9/10 | 4078 days | 1% |
| Jan Legein | 9/10 | 4331 days | 0% |
| Tobias Thull | 7/10 | 4357 days | 0% |
| Aurelien Noailly | 6/10 | 4362 days | 0% |
| 2 tent travelers from Montreal | 10/10 | 4444 days | 1% |
| Julian Roots | 9/10 | 4719 days | 1% |
| Missy and Chaz | 3/10 | 4729 days | 1% |
| 1246km | 4/10 | 4778 days | 1% |
| Will and Taylor | 5/10 | 4778 days | 1% |
| Philip Gibbons | 7/10 | 4778 days | 1% |
| Alekandra Ulm | 10/10 | 4791 days | 1% |
| Lutz Huuemorder | 8/10 | 4815 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4815 days | 1% |
| joules1000 | 6/10 | 5053 days | 1% |
| suemax | 9/10 | 5053 days | 1% |
| Jonathan Tuthill | 7/10 | 5069 days | 1% |
| Rob Klauer | 9/10 | 5072 days | 1% |
| Shain Herbert | 9/10 | 5079 days | 1% |
| Susanne A | 8/10 | 5081 days | 1% |
| Janet | 8/10 | 5089 days | 1% |
| Christian & Julia | 9/10 | 5094 days | 1% |
| Ryan Pynappels | 9/10 | 5095 days | 1% |
| Preben vil Helmsen | 9/10 | 5096 days | 1% |
| Markus Heummer | 8/10 | 5097 days | 1% |
| Rachel | 7/10 | 5098 days | 1% |
| Stephan Wolter | 9/10 | 5098 days | 1% |
| Ralf Glaser | 9/10 | 5101 days | 1% |
| Nout de Wit | 7/10 | 5105 days | 1% |
| Maria Dietrich | 8/10 | 5108 days | 1% |
| Leander Siegert | 7/10 | 5111 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 5112 days | 0% |
| Remy van Heugten | 4/10 | 5112 days | 1% |
| Manuela Zimmerti | 9/10 | 5176 days | 1% |
| Ross Cooke | 8/10 | 5182 days | 1% |
| Gerard Crothers | 9/10 | 5182 days | 1% |
| Willem & Lilian | 7/10 | 5184 days | 1% |
| Cornelia & Josef | 10/10 | 5187 days | 1% |
| Waldemar Schuler | 9/10 | 5191 days | 1% |
| Theresa | 9/10 | 5191 days | 1% |
| Helen Evans | 8/10 | 5433 days | 1% |
| Jason & Beth Berlin | 9/10 | 5436 days | 1% |
| Jackie MacRostie | 10/10 | 5440 days | 1% |
| Michael Messuie | 9/10 | 5440 days | 1% |
| Dirk Van Den Berg | 10/10 | 5444 days | 1% |
| Faye Cox | 8/10 | 5448 days | 1% |
| Wouter Teensma | 9/10 | 5454 days | 1% |
| Michel Op't Landt | 8/10 | 5456 days | 1% |
| Kurmann/Kayser | 9/10 | 5456 days | 1% |
| Anja Allphell | 9/10 | 5459 days | 1% |
| Nadja | 10/10 | 5465 days | 1% |
| Matthew | 9/10 | 5466 days | 1% |
| David | 8/10 | 5468 days | 1% |
| Trov & Liz Warren | 10/10 | 5470 days | 1% |
| Caroline & Jochen | 3/10 | 5470 days | 1% |
| David and Karin | 10/10 | 5471 days | 1% |
| Chamton | 2/10 | 5478 days | 0% |
| Campfans | 1/10 | 5509 days | 0% |
| Mikeminch | 9/10 | 5570 days | 1% |
| BigSis | 4/10 | 5662 days | 1% |
| Rob | 8/10 | 5732 days | 1% |
| David | 7/10 | 5748 days | 1% |
| kempt | 8/10 | 5754 days | 1% |
| Venot | 8/10 | 5818 days | 1% |
| Gail Mckinstry | 10/10 | 5821 days | 1% |
| Hans & Huxi | 9/10 | 5823 days | 1% |
| Luisa | 9/10 | 5825 days | 1% |
| Jakob Pedersen | 9/10 | 5825 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5835 days | 1% |
| Becky | 8/10 | 5836 days | 1% |
| Belinda Godhard | 2/10 | 5840 days | 0% |
| Lamb | 1/10 | 5842 days | 0% |
| olafrick | 6/10 | 5843 days | 1% |
| deanlaw | 10/10 | 5888 days | 1% |
| annett | 9/10 | 5890 days | 1% |
| usigmund | 7/10 | 5894 days | 1% |
| Emma Coltman | 10/10 | 5907 days | 1% |
| H Simpson | 8/10 | 5909 days | 1% |
| Debbie Rathbone | 1/10 | 5912 days | 0% |
| Hans Hoff | 9/10 | 5913 days | 1% |
| Roeder Grit | 10/10 | 5916 days | 1% |
| Ulyate | 8/10 | 5916 days | 1% |
| Bernard Misfud | 9/10 | 5916 days | 1% |
| Christine Suess | 10/10 | 5917 days | 1% |
| eowyn2k | 8/10 | 5935 days | 1% |
| lannie | 4/10 | 6059 days | 1% |
| DaveV | 9/10 | 6165 days | 1% |
| RichardE | 10/10 | 6184 days | 1% |
| EelcoK | 8/10 | 6184 days | 1% |
| ZimmermannA | 4/10 | 6190 days | 1% |
| AnneliesK | 6/10 | 6190 days | 1% |
| david | 8/10 | 6192 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.14% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.12% |
| 200 | -4.14% |
| 201 | -4.16% |
| 202 | -4.18% |
| 203 | -4.20% |
| … | … |
Balancing Adjustment
2.68% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.