Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
161 Valid Reviews
The Hahei Beach Resort experience has a total of 165 reviews. There are 161 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 161 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 36 |
|
22% |
| 9/10 | 44 |
|
27% |
| 8/10 | 34 |
|
21% |
| 7/10 | 17 |
|
11% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 4 |
|
2% |
| 1/10 | 4 |
|
2% |
78.70% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.70% and is based on 161 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 161 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Morgan | 10/10 | 11 days | 100% |
| Jan | 2/10 | 70 days | 45% |
| Paul T Beisser III | 10/10 | 162 days | 99% |
| Viktoria | 10/10 | 284 days | 95% |
| Sam | 5/10 | 404 days | 69% |
| Joel | 10/10 | 496 days | 86% |
| Daniel Carranza | 9/10 | 527 days | 83% |
| Marcela | 10/10 | 527 days | 84% |
| Travel1 | 7/10 | 741 days | 64% |
| Sue | 10/10 | 770 days | 66% |
| Rob | 9/10 | 923 days | 51% |
| iona.catley@hotmail.co.uk | 7/10 | 1107 days | 32% |
| Niels Wamsler-Jensen | 2/10 | 1166 days | 14% |
| Emily | 10/10 | 1227 days | 25% |
| Scott D | 8/10 | 1227 days | 25% |
| cearon | 8/10 | 1411 days | 14% |
| Lunar Orbit | 7/10 | 1562 days | 8% |
| Trish | 9/10 | 1776 days | 5% |
| Ashleigh | 8/10 | 1837 days | 5% |
| Maria | 8/10 | 2202 days | 4% |
| L&A | 3/10 | 2262 days | 2% |
| Gareth | 7/10 | 2262 days | 4% |
| Bert | 6/10 | 2293 days | 4% |
| Timo | 10/10 | 2354 days | 4% |
| Charlotte | 9/10 | 2446 days | 4% |
| Kate | 9/10 | 2507 days | 4% |
| Margie | 7/10 | 2537 days | 3% |
| Maggie | 8/10 | 2537 days | 4% |
| Andy and Julia | 9/10 | 2568 days | 3% |
| Micaela C. | 10/10 | 2568 days | 4% |
| Stefan Miedzinski | 10/10 | 2568 days | 4% |
| Marie van Tol | 8/10 | 2596 days | 3% |
| Michael | 6/10 | 2596 days | 3% |
| Francois & Caroline | 7/10 | 2627 days | 3% |
| Macker | 7/10 | 2688 days | 3% |
| Grizzly Girl | 6/10 | 2719 days | 3% |
| Peter | 9/10 | 2872 days | 3% |
| Bradletn | 9/10 | 2902 days | 3% |
| Michael Stützle | 6/10 | 2902 days | 2% |
| Michelle Smith | 8/10 | 2961 days | 3% |
| Helen Bond | 10/10 | 2961 days | 3% |
| Eversons | 8/10 | 2961 days | 3% |
| Christoph Sand | 5/10 | 2967 days | 2% |
| Amy Lord | 9/10 | 2968 days | 3% |
| Keith Salway | 10/10 | 2972 days | 3% |
| Hannah Young | 10/10 | 2992 days | 3% |
| Jabba | 10/10 | 2992 days | 3% |
| David Jague | 9/10 | 3010 days | 3% |
| Shawn Hoelsch | 10/10 | 3015 days | 3% |
| Courtney Howes | 8/10 | 3028 days | 3% |
| Fifi and Jay | 9/10 | 3211 days | 2% |
| Will Casey | 10/10 | 3246 days | 2% |
| Frank Hofmann | 10/10 | 3292 days | 2% |
| Lisa | 10/10 | 3318 days | 2% |
| Sean Cox | 10/10 | 3373 days | 2% |
| Murray Sutherland | 9/10 | 3377 days | 2% |
| Stuart Morgan | 8/10 | 3453 days | 2% |
| Laurie | 8/10 | 3454 days | 2% |
| Mike Guest | 8/10 | 3455 days | 2% |
| Catherine Davison | 10/10 | 3627 days | 1% |
| David Elliott | 9/10 | 3632 days | 1% |
| Peter Barker | 8/10 | 3641 days | 1% |
| Julia Rey | 9/10 | 3681 days | 1% |
| Steve Newton | 5/10 | 3690 days | 1% |
| Patrick Austin | 6/10 | 3723 days | 1% |
| Hana Rachfalik | 10/10 | 3741 days | 1% |
| Christopher | 9/10 | 3742 days | 1% |
| Iwona Garczynska | 8/10 | 3754 days | 1% |
| Mike Merrick | 8/10 | 4050 days | 1% |
| misstassie | 7/10 | 4088 days | 1% |
| Bert Snel | 9/10 | 4119 days | 0% |
| Jan Legein | 9/10 | 4371 days | 0% |
| Tobias Thull | 7/10 | 4397 days | 1% |
| Aurelien Noailly | 6/10 | 4402 days | 1% |
| 2 tent travelers from Montreal | 10/10 | 4484 days | 1% |
| Julian Roots | 9/10 | 4759 days | 1% |
| Missy and Chaz | 3/10 | 4769 days | 1% |
| 1246km | 4/10 | 4818 days | 1% |
| Will and Taylor | 5/10 | 4818 days | 1% |
| Philip Gibbons | 7/10 | 4818 days | 1% |
| Alekandra Ulm | 10/10 | 4831 days | 1% |
| Lutz Huuemorder | 8/10 | 4855 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4855 days | 1% |
| joules1000 | 6/10 | 5093 days | 1% |
| suemax | 9/10 | 5093 days | 1% |
| Jonathan Tuthill | 7/10 | 5109 days | 1% |
| Rob Klauer | 9/10 | 5112 days | 1% |
| Shain Herbert | 9/10 | 5119 days | 1% |
| Susanne A | 8/10 | 5121 days | 1% |
| Janet | 8/10 | 5129 days | 1% |
| Christian & Julia | 9/10 | 5134 days | 1% |
| Ryan Pynappels | 9/10 | 5135 days | 1% |
| Preben vil Helmsen | 9/10 | 5136 days | 1% |
| Markus Heummer | 8/10 | 5137 days | 1% |
| Rachel | 7/10 | 5138 days | 1% |
| Stephan Wolter | 9/10 | 5138 days | 1% |
| Ralf Glaser | 9/10 | 5141 days | 1% |
| Nout de Wit | 7/10 | 5145 days | 1% |
| Maria Dietrich | 8/10 | 5148 days | 1% |
| Leander Siegert | 7/10 | 5151 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 5152 days | 0% |
| Remy van Heugten | 4/10 | 5152 days | 1% |
| Manuela Zimmerti | 9/10 | 5216 days | 1% |
| Ross Cooke | 8/10 | 5222 days | 1% |
| Gerard Crothers | 9/10 | 5222 days | 1% |
| Willem & Lilian | 7/10 | 5224 days | 1% |
| Cornelia & Josef | 10/10 | 5227 days | 1% |
| Waldemar Schuler | 9/10 | 5231 days | 1% |
| Theresa | 9/10 | 5231 days | 1% |
| Helen Evans | 8/10 | 5473 days | 1% |
| Jason & Beth Berlin | 9/10 | 5476 days | 1% |
| Jackie MacRostie | 10/10 | 5480 days | 1% |
| Michael Messuie | 9/10 | 5480 days | 1% |
| Dirk Van Den Berg | 10/10 | 5484 days | 1% |
| Faye Cox | 8/10 | 5488 days | 1% |
| Wouter Teensma | 9/10 | 5494 days | 1% |
| Michel Op't Landt | 8/10 | 5496 days | 1% |
| Kurmann/Kayser | 9/10 | 5496 days | 1% |
| Anja Allphell | 9/10 | 5499 days | 1% |
| Nadja | 10/10 | 5505 days | 1% |
| Matthew | 9/10 | 5506 days | 1% |
| David | 8/10 | 5508 days | 1% |
| Trov & Liz Warren | 10/10 | 5510 days | 1% |
| Caroline & Jochen | 3/10 | 5510 days | 1% |
| David and Karin | 10/10 | 5511 days | 1% |
| Chamton | 2/10 | 5518 days | 0% |
| Campfans | 1/10 | 5549 days | 0% |
| Mikeminch | 9/10 | 5610 days | 1% |
| BigSis | 4/10 | 5702 days | 1% |
| Rob | 8/10 | 5772 days | 1% |
| David | 7/10 | 5788 days | 1% |
| kempt | 8/10 | 5794 days | 1% |
| Venot | 8/10 | 5858 days | 1% |
| Gail Mckinstry | 10/10 | 5861 days | 1% |
| Hans & Huxi | 9/10 | 5863 days | 1% |
| Luisa | 9/10 | 5865 days | 1% |
| Jakob Pedersen | 9/10 | 5865 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5875 days | 1% |
| Becky | 8/10 | 5876 days | 1% |
| Belinda Godhard | 2/10 | 5880 days | 0% |
| Lamb | 1/10 | 5882 days | 0% |
| olafrick | 6/10 | 5883 days | 1% |
| deanlaw | 10/10 | 5928 days | 1% |
| annett | 9/10 | 5930 days | 1% |
| usigmund | 7/10 | 5934 days | 1% |
| Emma Coltman | 10/10 | 5947 days | 1% |
| H Simpson | 8/10 | 5949 days | 1% |
| Debbie Rathbone | 1/10 | 5952 days | 0% |
| Hans Hoff | 9/10 | 5953 days | 1% |
| Roeder Grit | 10/10 | 5956 days | 1% |
| Ulyate | 8/10 | 5956 days | 1% |
| Bernard Misfud | 9/10 | 5956 days | 1% |
| Christine Suess | 10/10 | 5957 days | 1% |
| eowyn2k | 8/10 | 5975 days | 1% |
| lannie | 4/10 | 6099 days | 1% |
| DaveV | 9/10 | 6205 days | 1% |
| RichardE | 10/10 | 6224 days | 1% |
| EelcoK | 8/10 | 6224 days | 1% |
| ZimmermannA | 4/10 | 6230 days | 1% |
| AnneliesK | 6/10 | 6230 days | 1% |
| david | 8/10 | 6232 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.12% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 6 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| 6 | -0.12% |
| 7 | -0.14% |
| 8 | -0.16% |
| 9 | -0.18% |
| … | … |
Balancing Adjustment
1.78% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.