G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
162 Valid Reviews
The Hahei Beach Resort experience has a total of 165 reviews. There are 162 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 162 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 37 |
|
23% |
| 9/10 | 44 |
|
27% |
| 8/10 | 34 |
|
21% |
| 7/10 | 17 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 4 |
|
2% |
| 1/10 | 4 |
|
2% |
78.83% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.83% and is based on 162 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 162 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.78%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Morgan | 10/10 | 172 days | 100% |
| Bernard Carter | 10/10 | 172 days | 100% |
| Jan | 2/10 | 231 days | 45% |
| Paul T Beisser III | 10/10 | 323 days | 96% |
| Viktoria | 10/10 | 445 days | 90% |
| Sam | 5/10 | 565 days | 63% |
| Joel | 10/10 | 657 days | 77% |
| Daniel Carranza | 9/10 | 688 days | 73% |
| Marcela | 10/10 | 688 days | 74% |
| Travel1 | 7/10 | 902 days | 51% |
| Sue | 10/10 | 931 days | 51% |
| Rob | 9/10 | 1084 days | 36% |
| iona.catley@hotmail.co.uk | 7/10 | 1268 days | 21% |
| Niels Wamsler-Jensen | 2/10 | 1327 days | 9% |
| Emily | 10/10 | 1388 days | 16% |
| Scott D | 8/10 | 1388 days | 16% |
| cearon | 8/10 | 1572 days | 8% |
| Lunar Orbit | 7/10 | 1723 days | 5% |
| Trish | 9/10 | 1937 days | 5% |
| Ashleigh | 8/10 | 1998 days | 4% |
| Maria | 8/10 | 2363 days | 4% |
| L&A | 3/10 | 2423 days | 2% |
| Gareth | 7/10 | 2423 days | 3% |
| Bert | 6/10 | 2454 days | 3% |
| Timo | 10/10 | 2515 days | 4% |
| Charlotte | 9/10 | 2607 days | 3% |
| Kate | 9/10 | 2668 days | 3% |
| Margie | 7/10 | 2698 days | 3% |
| Maggie | 8/10 | 2698 days | 3% |
| Andy and Julia | 9/10 | 2729 days | 3% |
| Micaela C. | 10/10 | 2729 days | 3% |
| Stefan Miedzinski | 10/10 | 2729 days | 3% |
| Marie van Tol | 8/10 | 2757 days | 3% |
| Michael | 6/10 | 2757 days | 3% |
| Francois & Caroline | 7/10 | 2788 days | 3% |
| Macker | 7/10 | 2849 days | 3% |
| Grizzly Girl | 6/10 | 2880 days | 2% |
| Peter | 9/10 | 3033 days | 2% |
| Bradletn | 9/10 | 3063 days | 2% |
| Michael Stützle | 6/10 | 3063 days | 2% |
| Michelle Smith | 8/10 | 3122 days | 2% |
| Helen Bond | 10/10 | 3122 days | 2% |
| Eversons | 8/10 | 3122 days | 2% |
| Christoph Sand | 5/10 | 3128 days | 2% |
| Amy Lord | 9/10 | 3129 days | 2% |
| Keith Salway | 10/10 | 3133 days | 2% |
| Hannah Young | 10/10 | 3153 days | 2% |
| Jabba | 10/10 | 3153 days | 2% |
| David Jague | 9/10 | 3171 days | 2% |
| Shawn Hoelsch | 10/10 | 3176 days | 2% |
| Courtney Howes | 8/10 | 3189 days | 2% |
| Fifi and Jay | 9/10 | 3372 days | 2% |
| Will Casey | 10/10 | 3407 days | 2% |
| Frank Hofmann | 10/10 | 3453 days | 2% |
| Lisa | 10/10 | 3479 days | 2% |
| Sean Cox | 10/10 | 3534 days | 1% |
| Murray Sutherland | 9/10 | 3538 days | 1% |
| Stuart Morgan | 8/10 | 3614 days | 1% |
| Laurie | 8/10 | 3615 days | 1% |
| Mike Guest | 8/10 | 3616 days | 1% |
| Catherine Davison | 10/10 | 3788 days | 1% |
| David Elliott | 9/10 | 3793 days | 1% |
| Peter Barker | 8/10 | 3802 days | 1% |
| Julia Rey | 9/10 | 3842 days | 1% |
| Steve Newton | 5/10 | 3851 days | 1% |
| Patrick Austin | 6/10 | 3884 days | 1% |
| Hana Rachfalik | 10/10 | 3902 days | 1% |
| Christopher | 9/10 | 3903 days | 1% |
| Iwona Garczynska | 8/10 | 3915 days | 1% |
| Mike Merrick | 8/10 | 4211 days | 0% |
| misstassie | 7/10 | 4249 days | 0% |
| Bert Snel | 9/10 | 4280 days | 0% |
| Jan Legein | 9/10 | 4532 days | 1% |
| Tobias Thull | 7/10 | 4558 days | 1% |
| Aurelien Noailly | 6/10 | 4563 days | 1% |
| 2 tent travelers from Montreal | 10/10 | 4645 days | 1% |
| Julian Roots | 9/10 | 4920 days | 1% |
| Missy and Chaz | 3/10 | 4930 days | 0% |
| 1246km | 4/10 | 4979 days | 0% |
| Will and Taylor | 5/10 | 4979 days | 1% |
| Philip Gibbons | 7/10 | 4979 days | 1% |
| Alekandra Ulm | 10/10 | 4992 days | 1% |
| Lutz Huuemorder | 8/10 | 5016 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 5016 days | 1% |
| joules1000 | 6/10 | 5254 days | 1% |
| suemax | 9/10 | 5254 days | 1% |
| Jonathan Tuthill | 7/10 | 5270 days | 1% |
| Rob Klauer | 9/10 | 5273 days | 1% |
| Shain Herbert | 9/10 | 5280 days | 1% |
| Susanne A | 8/10 | 5282 days | 1% |
| Janet | 8/10 | 5290 days | 1% |
| Christian & Julia | 9/10 | 5295 days | 1% |
| Ryan Pynappels | 9/10 | 5296 days | 1% |
| Preben vil Helmsen | 9/10 | 5297 days | 1% |
| Markus Heummer | 8/10 | 5298 days | 1% |
| Rachel | 7/10 | 5299 days | 1% |
| Stephan Wolter | 9/10 | 5299 days | 1% |
| Ralf Glaser | 9/10 | 5302 days | 1% |
| Nout de Wit | 7/10 | 5306 days | 1% |
| Maria Dietrich | 8/10 | 5309 days | 1% |
| Leander Siegert | 7/10 | 5312 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 5313 days | 0% |
| Remy van Heugten | 4/10 | 5313 days | 0% |
| Manuela Zimmerti | 9/10 | 5377 days | 1% |
| Ross Cooke | 8/10 | 5383 days | 1% |
| Gerard Crothers | 9/10 | 5383 days | 1% |
| Willem & Lilian | 7/10 | 5385 days | 1% |
| Cornelia & Josef | 10/10 | 5388 days | 1% |
| Waldemar Schuler | 9/10 | 5392 days | 1% |
| Theresa | 9/10 | 5392 days | 1% |
| Helen Evans | 8/10 | 5634 days | 1% |
| Jason & Beth Berlin | 9/10 | 5637 days | 1% |
| Jackie MacRostie | 10/10 | 5641 days | 1% |
| Michael Messuie | 9/10 | 5641 days | 1% |
| Dirk Van Den Berg | 10/10 | 5645 days | 1% |
| Faye Cox | 8/10 | 5649 days | 1% |
| Wouter Teensma | 9/10 | 5655 days | 1% |
| Michel Op't Landt | 8/10 | 5657 days | 1% |
| Kurmann/Kayser | 9/10 | 5657 days | 1% |
| Anja Allphell | 9/10 | 5660 days | 1% |
| Nadja | 10/10 | 5666 days | 1% |
| Matthew | 9/10 | 5667 days | 1% |
| David | 8/10 | 5669 days | 1% |
| Trov & Liz Warren | 10/10 | 5671 days | 1% |
| Caroline & Jochen | 3/10 | 5671 days | 0% |
| David and Karin | 10/10 | 5672 days | 1% |
| Chamton | 2/10 | 5679 days | 0% |
| Campfans | 1/10 | 5710 days | 0% |
| Mikeminch | 9/10 | 5771 days | 1% |
| BigSis | 4/10 | 5863 days | 0% |
| Rob | 8/10 | 5933 days | 1% |
| David | 7/10 | 5949 days | 1% |
| kempt | 8/10 | 5955 days | 1% |
| Venot | 8/10 | 6019 days | 1% |
| Gail Mckinstry | 10/10 | 6022 days | 1% |
| Hans & Huxi | 9/10 | 6024 days | 1% |
| Luisa | 9/10 | 6026 days | 1% |
| Jakob Pedersen | 9/10 | 6026 days | 1% |
| Martÿn Steenvoorden | 5/10 | 6036 days | 1% |
| Becky | 8/10 | 6037 days | 1% |
| Belinda Godhard | 2/10 | 6041 days | 0% |
| Lamb | 1/10 | 6043 days | 0% |
| olafrick | 6/10 | 6044 days | 1% |
| deanlaw | 10/10 | 6089 days | 1% |
| annett | 9/10 | 6091 days | 1% |
| usigmund | 7/10 | 6095 days | 1% |
| Emma Coltman | 10/10 | 6108 days | 1% |
| H Simpson | 8/10 | 6110 days | 1% |
| Debbie Rathbone | 1/10 | 6113 days | 0% |
| Hans Hoff | 9/10 | 6114 days | 1% |
| Roeder Grit | 10/10 | 6117 days | 1% |
| Ulyate | 8/10 | 6117 days | 1% |
| Bernard Misfud | 9/10 | 6117 days | 1% |
| Christine Suess | 10/10 | 6118 days | 1% |
| eowyn2k | 8/10 | 6136 days | 1% |
| lannie | 4/10 | 6260 days | 0% |
| DaveV | 9/10 | 6366 days | 1% |
| RichardE | 10/10 | 6385 days | 1% |
| EelcoK | 8/10 | 6385 days | 1% |
| ZimmermannA | 4/10 | 6391 days | 0% |
| AnneliesK | 6/10 | 6391 days | 1% |
| david | 8/10 | 6393 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.90% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 109 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 160 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 157 | -1.87% |
| 158 | -1.88% |
| 159 | -1.89% |
| 160 | -1.90% |
| 161 | -1.92% |
| 162 | -1.93% |
| 163 | -1.94% |
| … | … |
Balancing Adjustment
1.85% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.