Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
162 Valid Reviews
The Hahei Beach Resort experience has a total of 165 reviews. There are 162 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 162 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 37 |
|
23% |
| 9/10 | 44 |
|
27% |
| 8/10 | 34 |
|
21% |
| 7/10 | 17 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 4 |
|
2% |
| 1/10 | 4 |
|
2% |
78.83% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.83% and is based on 162 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 162 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.52%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Morgan | 10/10 | 31 days | 100% |
| Bernard Carter | 10/10 | 31 days | 100% |
| Jan | 2/10 | 90 days | 45% |
| Paul T Beisser III | 10/10 | 182 days | 98% |
| Viktoria | 10/10 | 304 days | 95% |
| Sam | 5/10 | 424 days | 68% |
| Joel | 10/10 | 516 days | 85% |
| Daniel Carranza | 9/10 | 547 days | 82% |
| Marcela | 10/10 | 547 days | 83% |
| Travel1 | 7/10 | 761 days | 62% |
| Sue | 10/10 | 790 days | 64% |
| Rob | 9/10 | 943 days | 49% |
| iona.catley@hotmail.co.uk | 7/10 | 1127 days | 30% |
| Niels Wamsler-Jensen | 2/10 | 1186 days | 13% |
| Emily | 10/10 | 1247 days | 24% |
| Scott D | 8/10 | 1247 days | 23% |
| cearon | 8/10 | 1431 days | 13% |
| Lunar Orbit | 7/10 | 1582 days | 7% |
| Trish | 9/10 | 1796 days | 5% |
| Ashleigh | 8/10 | 1857 days | 4% |
| Maria | 8/10 | 2222 days | 4% |
| L&A | 3/10 | 2282 days | 2% |
| Gareth | 7/10 | 2282 days | 3% |
| Bert | 6/10 | 2313 days | 3% |
| Timo | 10/10 | 2374 days | 4% |
| Charlotte | 9/10 | 2466 days | 3% |
| Kate | 9/10 | 2527 days | 3% |
| Margie | 7/10 | 2557 days | 3% |
| Maggie | 8/10 | 2557 days | 3% |
| Andy and Julia | 9/10 | 2588 days | 3% |
| Micaela C. | 10/10 | 2588 days | 3% |
| Stefan Miedzinski | 10/10 | 2588 days | 3% |
| Marie van Tol | 8/10 | 2616 days | 3% |
| Michael | 6/10 | 2616 days | 3% |
| Francois & Caroline | 7/10 | 2647 days | 3% |
| Macker | 7/10 | 2708 days | 3% |
| Grizzly Girl | 6/10 | 2739 days | 2% |
| Peter | 9/10 | 2892 days | 2% |
| Bradletn | 9/10 | 2922 days | 2% |
| Michael Stützle | 6/10 | 2922 days | 2% |
| Michelle Smith | 8/10 | 2981 days | 2% |
| Helen Bond | 10/10 | 2981 days | 2% |
| Eversons | 8/10 | 2981 days | 2% |
| Christoph Sand | 5/10 | 2987 days | 2% |
| Amy Lord | 9/10 | 2988 days | 2% |
| Keith Salway | 10/10 | 2992 days | 2% |
| Hannah Young | 10/10 | 3011 days | 2% |
| Jabba | 10/10 | 3011 days | 2% |
| David Jague | 9/10 | 3030 days | 2% |
| Shawn Hoelsch | 10/10 | 3035 days | 2% |
| Courtney Howes | 8/10 | 3048 days | 2% |
| Fifi and Jay | 9/10 | 3231 days | 2% |
| Will Casey | 10/10 | 3266 days | 2% |
| Frank Hofmann | 10/10 | 3312 days | 2% |
| Lisa | 10/10 | 3338 days | 2% |
| Sean Cox | 10/10 | 3393 days | 2% |
| Murray Sutherland | 9/10 | 3397 days | 2% |
| Stuart Morgan | 8/10 | 3473 days | 1% |
| Laurie | 8/10 | 3474 days | 1% |
| Mike Guest | 8/10 | 3475 days | 1% |
| Catherine Davison | 10/10 | 3647 days | 1% |
| David Elliott | 9/10 | 3651 days | 1% |
| Peter Barker | 8/10 | 3661 days | 1% |
| Julia Rey | 9/10 | 3701 days | 1% |
| Steve Newton | 5/10 | 3710 days | 1% |
| Patrick Austin | 6/10 | 3743 days | 1% |
| Hana Rachfalik | 10/10 | 3761 days | 1% |
| Christopher | 9/10 | 3762 days | 1% |
| Iwona Garczynska | 8/10 | 3774 days | 1% |
| Mike Merrick | 8/10 | 4070 days | 0% |
| misstassie | 7/10 | 4107 days | 0% |
| Bert Snel | 9/10 | 4138 days | 0% |
| Jan Legein | 9/10 | 4391 days | 1% |
| Tobias Thull | 7/10 | 4417 days | 1% |
| Aurelien Noailly | 6/10 | 4422 days | 0% |
| 2 tent travelers from Montreal | 10/10 | 4504 days | 1% |
| Julian Roots | 9/10 | 4779 days | 1% |
| Missy and Chaz | 3/10 | 4789 days | 0% |
| 1246km | 4/10 | 4838 days | 0% |
| Will and Taylor | 5/10 | 4838 days | 0% |
| Philip Gibbons | 7/10 | 4838 days | 1% |
| Alekandra Ulm | 10/10 | 4851 days | 1% |
| Lutz Huuemorder | 8/10 | 4875 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4875 days | 1% |
| joules1000 | 6/10 | 5113 days | 0% |
| suemax | 9/10 | 5113 days | 1% |
| Jonathan Tuthill | 7/10 | 5129 days | 1% |
| Rob Klauer | 9/10 | 5132 days | 1% |
| Shain Herbert | 9/10 | 5139 days | 1% |
| Susanne A | 8/10 | 5141 days | 1% |
| Janet | 8/10 | 5149 days | 1% |
| Christian & Julia | 9/10 | 5154 days | 1% |
| Ryan Pynappels | 9/10 | 5155 days | 1% |
| Preben vil Helmsen | 9/10 | 5156 days | 1% |
| Markus Heummer | 8/10 | 5157 days | 1% |
| Rachel | 7/10 | 5158 days | 1% |
| Stephan Wolter | 9/10 | 5158 days | 1% |
| Ralf Glaser | 9/10 | 5161 days | 1% |
| Nout de Wit | 7/10 | 5165 days | 1% |
| Maria Dietrich | 8/10 | 5168 days | 1% |
| Leander Siegert | 7/10 | 5171 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 5172 days | 0% |
| Remy van Heugten | 4/10 | 5172 days | 0% |
| Manuela Zimmerti | 9/10 | 5236 days | 1% |
| Ross Cooke | 8/10 | 5242 days | 1% |
| Gerard Crothers | 9/10 | 5242 days | 1% |
| Willem & Lilian | 7/10 | 5244 days | 1% |
| Cornelia & Josef | 10/10 | 5247 days | 1% |
| Waldemar Schuler | 9/10 | 5251 days | 1% |
| Theresa | 9/10 | 5251 days | 1% |
| Helen Evans | 8/10 | 5493 days | 1% |
| Jason & Beth Berlin | 9/10 | 5496 days | 1% |
| Jackie MacRostie | 10/10 | 5500 days | 1% |
| Michael Messuie | 9/10 | 5500 days | 1% |
| Dirk Van Den Berg | 10/10 | 5504 days | 1% |
| Faye Cox | 8/10 | 5508 days | 1% |
| Wouter Teensma | 9/10 | 5514 days | 1% |
| Michel Op't Landt | 8/10 | 5516 days | 1% |
| Kurmann/Kayser | 9/10 | 5516 days | 1% |
| Anja Allphell | 9/10 | 5519 days | 1% |
| Nadja | 10/10 | 5525 days | 1% |
| Matthew | 9/10 | 5526 days | 1% |
| David | 8/10 | 5528 days | 1% |
| Trov & Liz Warren | 10/10 | 5530 days | 1% |
| Caroline & Jochen | 3/10 | 5530 days | 0% |
| David and Karin | 10/10 | 5531 days | 1% |
| Chamton | 2/10 | 5538 days | 0% |
| Campfans | 1/10 | 5569 days | 0% |
| Mikeminch | 9/10 | 5630 days | 1% |
| BigSis | 4/10 | 5722 days | 0% |
| Rob | 8/10 | 5792 days | 1% |
| David | 7/10 | 5808 days | 1% |
| kempt | 8/10 | 5814 days | 1% |
| Venot | 8/10 | 5878 days | 1% |
| Gail Mckinstry | 10/10 | 5881 days | 1% |
| Hans & Huxi | 9/10 | 5883 days | 1% |
| Luisa | 9/10 | 5885 days | 1% |
| Jakob Pedersen | 9/10 | 5885 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5895 days | 0% |
| Becky | 8/10 | 5896 days | 1% |
| Belinda Godhard | 2/10 | 5900 days | 0% |
| Lamb | 1/10 | 5902 days | 0% |
| olafrick | 6/10 | 5903 days | 0% |
| deanlaw | 10/10 | 5948 days | 1% |
| annett | 9/10 | 5950 days | 1% |
| usigmund | 7/10 | 5954 days | 1% |
| Emma Coltman | 10/10 | 5967 days | 1% |
| H Simpson | 8/10 | 5969 days | 1% |
| Debbie Rathbone | 1/10 | 5972 days | 0% |
| Hans Hoff | 9/10 | 5973 days | 1% |
| Roeder Grit | 10/10 | 5976 days | 1% |
| Ulyate | 8/10 | 5976 days | 1% |
| Bernard Misfud | 9/10 | 5976 days | 1% |
| Christine Suess | 10/10 | 5977 days | 1% |
| eowyn2k | 8/10 | 5995 days | 1% |
| lannie | 4/10 | 6119 days | 0% |
| DaveV | 9/10 | 6225 days | 1% |
| RichardE | 10/10 | 6244 days | 1% |
| EelcoK | 8/10 | 6244 days | 1% |
| ZimmermannA | 4/10 | 6250 days | 0% |
| AnneliesK | 6/10 | 6250 days | 0% |
| david | 8/10 | 6252 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.35% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 19 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 16 | -0.30% |
| 17 | -0.32% |
| 18 | -0.34% |
| 19 | -0.35% |
| 20 | -0.37% |
| 21 | -0.39% |
| 22 | -0.41% |
| … | … |
Balancing Adjustment
1.60% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.