Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
162 Valid Reviews
The Hahei Beach Resort experience has a total of 165 reviews. There are 162 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 162 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 37 |
|
23% |
| 9/10 | 44 |
|
27% |
| 8/10 | 34 |
|
21% |
| 7/10 | 17 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 4 |
|
2% |
| 1/10 | 4 |
|
2% |
78.83% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.83% and is based on 162 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 162 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.67%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Morgan | 10/10 | 108 days | 100% |
| Bernard Carter | 10/10 | 108 days | 100% |
| Jan | 2/10 | 167 days | 45% |
| Paul T Beisser III | 10/10 | 259 days | 97% |
| Viktoria | 10/10 | 381 days | 92% |
| Sam | 5/10 | 501 days | 66% |
| Joel | 10/10 | 593 days | 80% |
| Daniel Carranza | 9/10 | 624 days | 77% |
| Marcela | 10/10 | 624 days | 78% |
| Travel1 | 7/10 | 838 days | 56% |
| Sue | 10/10 | 867 days | 57% |
| Rob | 9/10 | 1020 days | 42% |
| iona.catley@hotmail.co.uk | 7/10 | 1204 days | 25% |
| Niels Wamsler-Jensen | 2/10 | 1263 days | 10% |
| Emily | 10/10 | 1324 days | 19% |
| Scott D | 8/10 | 1324 days | 19% |
| cearon | 8/10 | 1508 days | 10% |
| Lunar Orbit | 7/10 | 1659 days | 6% |
| Trish | 9/10 | 1873 days | 5% |
| Ashleigh | 8/10 | 1934 days | 4% |
| Maria | 8/10 | 2299 days | 4% |
| L&A | 3/10 | 2359 days | 2% |
| Gareth | 7/10 | 2359 days | 3% |
| Bert | 6/10 | 2390 days | 3% |
| Timo | 10/10 | 2451 days | 3% |
| Charlotte | 9/10 | 2543 days | 3% |
| Kate | 9/10 | 2604 days | 3% |
| Margie | 7/10 | 2634 days | 3% |
| Maggie | 8/10 | 2634 days | 3% |
| Andy and Julia | 9/10 | 2665 days | 3% |
| Micaela C. | 10/10 | 2665 days | 3% |
| Stefan Miedzinski | 10/10 | 2665 days | 3% |
| Marie van Tol | 8/10 | 2693 days | 3% |
| Michael | 6/10 | 2693 days | 3% |
| Francois & Caroline | 7/10 | 2724 days | 3% |
| Macker | 7/10 | 2785 days | 3% |
| Grizzly Girl | 6/10 | 2816 days | 2% |
| Peter | 9/10 | 2969 days | 2% |
| Bradletn | 9/10 | 2999 days | 2% |
| Michael Stützle | 6/10 | 2999 days | 2% |
| Michelle Smith | 8/10 | 3058 days | 2% |
| Helen Bond | 10/10 | 3058 days | 2% |
| Eversons | 8/10 | 3058 days | 2% |
| Christoph Sand | 5/10 | 3064 days | 2% |
| Amy Lord | 9/10 | 3065 days | 2% |
| Keith Salway | 10/10 | 3069 days | 2% |
| Hannah Young | 10/10 | 3089 days | 2% |
| Jabba | 10/10 | 3089 days | 2% |
| David Jague | 9/10 | 3107 days | 2% |
| Shawn Hoelsch | 10/10 | 3112 days | 2% |
| Courtney Howes | 8/10 | 3125 days | 2% |
| Fifi and Jay | 9/10 | 3308 days | 2% |
| Will Casey | 10/10 | 3343 days | 2% |
| Frank Hofmann | 10/10 | 3389 days | 2% |
| Lisa | 10/10 | 3415 days | 2% |
| Sean Cox | 10/10 | 3470 days | 1% |
| Murray Sutherland | 9/10 | 3474 days | 1% |
| Stuart Morgan | 8/10 | 3550 days | 1% |
| Laurie | 8/10 | 3551 days | 1% |
| Mike Guest | 8/10 | 3552 days | 1% |
| Catherine Davison | 10/10 | 3724 days | 1% |
| David Elliott | 9/10 | 3729 days | 1% |
| Peter Barker | 8/10 | 3738 days | 1% |
| Julia Rey | 9/10 | 3778 days | 1% |
| Steve Newton | 5/10 | 3787 days | 1% |
| Patrick Austin | 6/10 | 3820 days | 1% |
| Hana Rachfalik | 10/10 | 3838 days | 1% |
| Christopher | 9/10 | 3839 days | 1% |
| Iwona Garczynska | 8/10 | 3851 days | 1% |
| Mike Merrick | 8/10 | 4147 days | 0% |
| misstassie | 7/10 | 4185 days | 0% |
| Bert Snel | 9/10 | 4216 days | 0% |
| Jan Legein | 9/10 | 4468 days | 1% |
| Tobias Thull | 7/10 | 4494 days | 1% |
| Aurelien Noailly | 6/10 | 4499 days | 1% |
| 2 tent travelers from Montreal | 10/10 | 4581 days | 1% |
| Julian Roots | 9/10 | 4856 days | 1% |
| Missy and Chaz | 3/10 | 4866 days | 0% |
| 1246km | 4/10 | 4915 days | 0% |
| Will and Taylor | 5/10 | 4915 days | 0% |
| Philip Gibbons | 7/10 | 4915 days | 1% |
| Alekandra Ulm | 10/10 | 4928 days | 1% |
| Lutz Huuemorder | 8/10 | 4952 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4952 days | 1% |
| joules1000 | 6/10 | 5190 days | 1% |
| suemax | 9/10 | 5190 days | 1% |
| Jonathan Tuthill | 7/10 | 5206 days | 1% |
| Rob Klauer | 9/10 | 5209 days | 1% |
| Shain Herbert | 9/10 | 5216 days | 1% |
| Susanne A | 8/10 | 5218 days | 1% |
| Janet | 8/10 | 5226 days | 1% |
| Christian & Julia | 9/10 | 5231 days | 1% |
| Ryan Pynappels | 9/10 | 5232 days | 1% |
| Preben vil Helmsen | 9/10 | 5233 days | 1% |
| Markus Heummer | 8/10 | 5234 days | 1% |
| Rachel | 7/10 | 5235 days | 1% |
| Stephan Wolter | 9/10 | 5235 days | 1% |
| Ralf Glaser | 9/10 | 5238 days | 1% |
| Nout de Wit | 7/10 | 5242 days | 1% |
| Maria Dietrich | 8/10 | 5245 days | 1% |
| Leander Siegert | 7/10 | 5248 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 5249 days | 0% |
| Remy van Heugten | 4/10 | 5249 days | 0% |
| Manuela Zimmerti | 9/10 | 5313 days | 1% |
| Ross Cooke | 8/10 | 5319 days | 1% |
| Gerard Crothers | 9/10 | 5319 days | 1% |
| Willem & Lilian | 7/10 | 5321 days | 1% |
| Cornelia & Josef | 10/10 | 5324 days | 1% |
| Waldemar Schuler | 9/10 | 5328 days | 1% |
| Theresa | 9/10 | 5328 days | 1% |
| Helen Evans | 8/10 | 5570 days | 1% |
| Jason & Beth Berlin | 9/10 | 5573 days | 1% |
| Jackie MacRostie | 10/10 | 5577 days | 1% |
| Michael Messuie | 9/10 | 5577 days | 1% |
| Dirk Van Den Berg | 10/10 | 5581 days | 1% |
| Faye Cox | 8/10 | 5585 days | 1% |
| Wouter Teensma | 9/10 | 5591 days | 1% |
| Michel Op't Landt | 8/10 | 5593 days | 1% |
| Kurmann/Kayser | 9/10 | 5593 days | 1% |
| Anja Allphell | 9/10 | 5596 days | 1% |
| Nadja | 10/10 | 5602 days | 1% |
| Matthew | 9/10 | 5603 days | 1% |
| David | 8/10 | 5605 days | 1% |
| Trov & Liz Warren | 10/10 | 5607 days | 1% |
| Caroline & Jochen | 3/10 | 5607 days | 0% |
| David and Karin | 10/10 | 5608 days | 1% |
| Chamton | 2/10 | 5615 days | 0% |
| Campfans | 1/10 | 5646 days | 0% |
| Mikeminch | 9/10 | 5707 days | 1% |
| BigSis | 4/10 | 5799 days | 0% |
| Rob | 8/10 | 5869 days | 1% |
| David | 7/10 | 5885 days | 1% |
| kempt | 8/10 | 5891 days | 1% |
| Venot | 8/10 | 5955 days | 1% |
| Gail Mckinstry | 10/10 | 5958 days | 1% |
| Hans & Huxi | 9/10 | 5960 days | 1% |
| Luisa | 9/10 | 5962 days | 1% |
| Jakob Pedersen | 9/10 | 5962 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5972 days | 0% |
| Becky | 8/10 | 5973 days | 1% |
| Belinda Godhard | 2/10 | 5977 days | 0% |
| Lamb | 1/10 | 5979 days | 0% |
| olafrick | 6/10 | 5980 days | 1% |
| deanlaw | 10/10 | 6025 days | 1% |
| annett | 9/10 | 6027 days | 1% |
| usigmund | 7/10 | 6031 days | 1% |
| Emma Coltman | 10/10 | 6044 days | 1% |
| H Simpson | 8/10 | 6046 days | 1% |
| Debbie Rathbone | 1/10 | 6049 days | 0% |
| Hans Hoff | 9/10 | 6050 days | 1% |
| Roeder Grit | 10/10 | 6053 days | 1% |
| Ulyate | 8/10 | 6053 days | 1% |
| Bernard Misfud | 9/10 | 6053 days | 1% |
| Christine Suess | 10/10 | 6054 days | 1% |
| eowyn2k | 8/10 | 6072 days | 1% |
| lannie | 4/10 | 6196 days | 0% |
| DaveV | 9/10 | 6302 days | 1% |
| RichardE | 10/10 | 6321 days | 1% |
| EelcoK | 8/10 | 6321 days | 1% |
| ZimmermannA | 4/10 | 6327 days | 0% |
| AnneliesK | 6/10 | 6327 days | 1% |
| david | 8/10 | 6329 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 117 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 96 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 93 | -1.02% |
| 94 | -1.03% |
| 95 | -1.04% |
| 96 | -1.05% |
| 97 | -1.06% |
| 98 | -1.07% |
| 99 | -1.08% |
| … | … |
Balancing Adjustment
1.70% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.