G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
162 Valid Reviews
The Hahei Beach Resort experience has a total of 165 reviews. There are 162 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 162 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 37 |
|
23% |
| 9/10 | 44 |
|
27% |
| 8/10 | 34 |
|
21% |
| 7/10 | 17 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 4 |
|
2% |
| 1/10 | 4 |
|
2% |
78.83% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.83% and is based on 162 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 162 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.64%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Morgan | 10/10 | 91 days | 100% |
| Bernard Carter | 10/10 | 91 days | 100% |
| Jan | 2/10 | 150 days | 45% |
| Paul T Beisser III | 10/10 | 242 days | 97% |
| Viktoria | 10/10 | 364 days | 93% |
| Sam | 5/10 | 484 days | 66% |
| Joel | 10/10 | 576 days | 81% |
| Daniel Carranza | 9/10 | 607 days | 78% |
| Marcela | 10/10 | 607 days | 79% |
| Travel1 | 7/10 | 821 days | 57% |
| Sue | 10/10 | 850 days | 59% |
| Rob | 9/10 | 1003 days | 43% |
| iona.catley@hotmail.co.uk | 7/10 | 1187 days | 26% |
| Niels Wamsler-Jensen | 2/10 | 1246 days | 11% |
| Emily | 10/10 | 1307 days | 20% |
| Scott D | 8/10 | 1307 days | 20% |
| cearon | 8/10 | 1491 days | 11% |
| Lunar Orbit | 7/10 | 1642 days | 6% |
| Trish | 9/10 | 1856 days | 5% |
| Ashleigh | 8/10 | 1917 days | 4% |
| Maria | 8/10 | 2282 days | 4% |
| L&A | 3/10 | 2342 days | 2% |
| Gareth | 7/10 | 2342 days | 3% |
| Bert | 6/10 | 2373 days | 3% |
| Timo | 10/10 | 2434 days | 3% |
| Charlotte | 9/10 | 2526 days | 3% |
| Kate | 9/10 | 2587 days | 3% |
| Margie | 7/10 | 2617 days | 3% |
| Maggie | 8/10 | 2617 days | 3% |
| Andy and Julia | 9/10 | 2648 days | 3% |
| Micaela C. | 10/10 | 2648 days | 3% |
| Stefan Miedzinski | 10/10 | 2648 days | 3% |
| Marie van Tol | 8/10 | 2676 days | 3% |
| Michael | 6/10 | 2676 days | 3% |
| Francois & Caroline | 7/10 | 2707 days | 3% |
| Macker | 7/10 | 2768 days | 3% |
| Grizzly Girl | 6/10 | 2799 days | 2% |
| Peter | 9/10 | 2952 days | 2% |
| Bradletn | 9/10 | 2982 days | 2% |
| Michael Stützle | 6/10 | 2982 days | 2% |
| Michelle Smith | 8/10 | 3041 days | 2% |
| Helen Bond | 10/10 | 3041 days | 2% |
| Eversons | 8/10 | 3041 days | 2% |
| Christoph Sand | 5/10 | 3047 days | 2% |
| Amy Lord | 9/10 | 3048 days | 2% |
| Keith Salway | 10/10 | 3052 days | 2% |
| Hannah Young | 10/10 | 3072 days | 2% |
| Jabba | 10/10 | 3072 days | 2% |
| David Jague | 9/10 | 3090 days | 2% |
| Shawn Hoelsch | 10/10 | 3095 days | 2% |
| Courtney Howes | 8/10 | 3108 days | 2% |
| Fifi and Jay | 9/10 | 3291 days | 2% |
| Will Casey | 10/10 | 3326 days | 2% |
| Frank Hofmann | 10/10 | 3372 days | 2% |
| Lisa | 10/10 | 3398 days | 2% |
| Sean Cox | 10/10 | 3453 days | 1% |
| Murray Sutherland | 9/10 | 3457 days | 1% |
| Stuart Morgan | 8/10 | 3533 days | 1% |
| Laurie | 8/10 | 3534 days | 1% |
| Mike Guest | 8/10 | 3535 days | 1% |
| Catherine Davison | 10/10 | 3707 days | 1% |
| David Elliott | 9/10 | 3712 days | 1% |
| Peter Barker | 8/10 | 3721 days | 1% |
| Julia Rey | 9/10 | 3761 days | 1% |
| Steve Newton | 5/10 | 3770 days | 1% |
| Patrick Austin | 6/10 | 3803 days | 1% |
| Hana Rachfalik | 10/10 | 3821 days | 1% |
| Christopher | 9/10 | 3822 days | 1% |
| Iwona Garczynska | 8/10 | 3834 days | 1% |
| Mike Merrick | 8/10 | 4130 days | 0% |
| misstassie | 7/10 | 4168 days | 0% |
| Bert Snel | 9/10 | 4199 days | 0% |
| Jan Legein | 9/10 | 4451 days | 1% |
| Tobias Thull | 7/10 | 4477 days | 1% |
| Aurelien Noailly | 6/10 | 4482 days | 1% |
| 2 tent travelers from Montreal | 10/10 | 4564 days | 1% |
| Julian Roots | 9/10 | 4839 days | 1% |
| Missy and Chaz | 3/10 | 4849 days | 0% |
| 1246km | 4/10 | 4898 days | 0% |
| Will and Taylor | 5/10 | 4898 days | 0% |
| Philip Gibbons | 7/10 | 4898 days | 1% |
| Alekandra Ulm | 10/10 | 4911 days | 1% |
| Lutz Huuemorder | 8/10 | 4935 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4935 days | 1% |
| joules1000 | 6/10 | 5173 days | 1% |
| suemax | 9/10 | 5173 days | 1% |
| Jonathan Tuthill | 7/10 | 5189 days | 1% |
| Rob Klauer | 9/10 | 5192 days | 1% |
| Shain Herbert | 9/10 | 5199 days | 1% |
| Susanne A | 8/10 | 5201 days | 1% |
| Janet | 8/10 | 5209 days | 1% |
| Christian & Julia | 9/10 | 5214 days | 1% |
| Ryan Pynappels | 9/10 | 5215 days | 1% |
| Preben vil Helmsen | 9/10 | 5216 days | 1% |
| Markus Heummer | 8/10 | 5217 days | 1% |
| Rachel | 7/10 | 5218 days | 1% |
| Stephan Wolter | 9/10 | 5218 days | 1% |
| Ralf Glaser | 9/10 | 5221 days | 1% |
| Nout de Wit | 7/10 | 5225 days | 1% |
| Maria Dietrich | 8/10 | 5228 days | 1% |
| Leander Siegert | 7/10 | 5231 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 5232 days | 0% |
| Remy van Heugten | 4/10 | 5232 days | 0% |
| Manuela Zimmerti | 9/10 | 5296 days | 1% |
| Ross Cooke | 8/10 | 5302 days | 1% |
| Gerard Crothers | 9/10 | 5302 days | 1% |
| Willem & Lilian | 7/10 | 5304 days | 1% |
| Cornelia & Josef | 10/10 | 5307 days | 1% |
| Waldemar Schuler | 9/10 | 5311 days | 1% |
| Theresa | 9/10 | 5311 days | 1% |
| Helen Evans | 8/10 | 5553 days | 1% |
| Jason & Beth Berlin | 9/10 | 5556 days | 1% |
| Jackie MacRostie | 10/10 | 5560 days | 1% |
| Michael Messuie | 9/10 | 5560 days | 1% |
| Dirk Van Den Berg | 10/10 | 5564 days | 1% |
| Faye Cox | 8/10 | 5568 days | 1% |
| Wouter Teensma | 9/10 | 5574 days | 1% |
| Michel Op't Landt | 8/10 | 5576 days | 1% |
| Kurmann/Kayser | 9/10 | 5576 days | 1% |
| Anja Allphell | 9/10 | 5579 days | 1% |
| Nadja | 10/10 | 5585 days | 1% |
| Matthew | 9/10 | 5586 days | 1% |
| David | 8/10 | 5588 days | 1% |
| Trov & Liz Warren | 10/10 | 5590 days | 1% |
| Caroline & Jochen | 3/10 | 5590 days | 0% |
| David and Karin | 10/10 | 5591 days | 1% |
| Chamton | 2/10 | 5598 days | 0% |
| Campfans | 1/10 | 5629 days | 0% |
| Mikeminch | 9/10 | 5690 days | 1% |
| BigSis | 4/10 | 5782 days | 0% |
| Rob | 8/10 | 5852 days | 1% |
| David | 7/10 | 5868 days | 1% |
| kempt | 8/10 | 5874 days | 1% |
| Venot | 8/10 | 5938 days | 1% |
| Gail Mckinstry | 10/10 | 5941 days | 1% |
| Hans & Huxi | 9/10 | 5943 days | 1% |
| Luisa | 9/10 | 5945 days | 1% |
| Jakob Pedersen | 9/10 | 5945 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5955 days | 0% |
| Becky | 8/10 | 5956 days | 1% |
| Belinda Godhard | 2/10 | 5960 days | 0% |
| Lamb | 1/10 | 5962 days | 0% |
| olafrick | 6/10 | 5963 days | 1% |
| deanlaw | 10/10 | 6008 days | 1% |
| annett | 9/10 | 6010 days | 1% |
| usigmund | 7/10 | 6014 days | 1% |
| Emma Coltman | 10/10 | 6027 days | 1% |
| H Simpson | 8/10 | 6029 days | 1% |
| Debbie Rathbone | 1/10 | 6032 days | 0% |
| Hans Hoff | 9/10 | 6033 days | 1% |
| Roeder Grit | 10/10 | 6036 days | 1% |
| Ulyate | 8/10 | 6036 days | 1% |
| Bernard Misfud | 9/10 | 6036 days | 1% |
| Christine Suess | 10/10 | 6037 days | 1% |
| eowyn2k | 8/10 | 6055 days | 1% |
| lannie | 4/10 | 6179 days | 0% |
| DaveV | 9/10 | 6285 days | 1% |
| RichardE | 10/10 | 6304 days | 1% |
| EelcoK | 8/10 | 6304 days | 1% |
| ZimmermannA | 4/10 | 6310 days | 0% |
| AnneliesK | 6/10 | 6310 days | 1% |
| david | 8/10 | 6312 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.98% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 105 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 79 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 76 | -0.94% |
| 77 | -0.95% |
| 78 | -0.96% |
| 79 | -0.98% |
| 80 | -0.99% |
| 81 | -1.00% |
| 82 | -1.01% |
| … | … |
Balancing Adjustment
1.69% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.