Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
162 Valid Reviews
The Hahei Beach Resort experience has a total of 165 reviews. There are 162 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 162 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 37 |
|
23% |
| 9/10 | 44 |
|
27% |
| 8/10 | 34 |
|
21% |
| 7/10 | 17 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 4 |
|
2% |
| 1/10 | 4 |
|
2% |
78.83% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.83% and is based on 162 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 162 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.81%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Morgan | 10/10 | 192 days | 100% |
| Bernard Carter | 10/10 | 192 days | 100% |
| Jan | 2/10 | 251 days | 45% |
| Paul T Beisser III | 10/10 | 343 days | 95% |
| Viktoria | 10/10 | 465 days | 90% |
| Sam | 5/10 | 585 days | 63% |
| Joel | 10/10 | 677 days | 75% |
| Daniel Carranza | 9/10 | 708 days | 72% |
| Marcela | 10/10 | 708 days | 73% |
| Travel1 | 7/10 | 922 days | 49% |
| Sue | 10/10 | 951 days | 50% |
| Rob | 9/10 | 1104 days | 35% |
| iona.catley@hotmail.co.uk | 7/10 | 1288 days | 20% |
| Niels Wamsler-Jensen | 2/10 | 1347 days | 8% |
| Emily | 10/10 | 1408 days | 15% |
| Scott D | 8/10 | 1408 days | 15% |
| cearon | 8/10 | 1592 days | 8% |
| Lunar Orbit | 7/10 | 1743 days | 5% |
| Trish | 9/10 | 1957 days | 5% |
| Ashleigh | 8/10 | 2018 days | 4% |
| Maria | 8/10 | 2383 days | 4% |
| L&A | 3/10 | 2443 days | 2% |
| Gareth | 7/10 | 2443 days | 3% |
| Bert | 6/10 | 2474 days | 3% |
| Timo | 10/10 | 2535 days | 4% |
| Charlotte | 9/10 | 2627 days | 3% |
| Kate | 9/10 | 2688 days | 3% |
| Margie | 7/10 | 2718 days | 3% |
| Maggie | 8/10 | 2718 days | 3% |
| Andy and Julia | 9/10 | 2749 days | 3% |
| Micaela C. | 10/10 | 2749 days | 3% |
| Stefan Miedzinski | 10/10 | 2749 days | 3% |
| Marie van Tol | 8/10 | 2777 days | 3% |
| Michael | 6/10 | 2777 days | 3% |
| Francois & Caroline | 7/10 | 2808 days | 3% |
| Macker | 7/10 | 2869 days | 3% |
| Grizzly Girl | 6/10 | 2900 days | 2% |
| Peter | 9/10 | 3053 days | 2% |
| Bradletn | 9/10 | 3083 days | 2% |
| Michael Stützle | 6/10 | 3083 days | 2% |
| Michelle Smith | 8/10 | 3142 days | 2% |
| Helen Bond | 10/10 | 3142 days | 2% |
| Eversons | 8/10 | 3142 days | 2% |
| Christoph Sand | 5/10 | 3148 days | 2% |
| Amy Lord | 9/10 | 3149 days | 2% |
| Keith Salway | 10/10 | 3153 days | 2% |
| Hannah Young | 10/10 | 3173 days | 2% |
| Jabba | 10/10 | 3173 days | 2% |
| David Jague | 9/10 | 3191 days | 2% |
| Shawn Hoelsch | 10/10 | 3196 days | 2% |
| Courtney Howes | 8/10 | 3209 days | 2% |
| Fifi and Jay | 9/10 | 3392 days | 2% |
| Will Casey | 10/10 | 3427 days | 2% |
| Frank Hofmann | 10/10 | 3473 days | 2% |
| Lisa | 10/10 | 3499 days | 2% |
| Sean Cox | 10/10 | 3554 days | 1% |
| Murray Sutherland | 9/10 | 3558 days | 1% |
| Stuart Morgan | 8/10 | 3634 days | 1% |
| Laurie | 8/10 | 3635 days | 1% |
| Mike Guest | 8/10 | 3636 days | 1% |
| Catherine Davison | 10/10 | 3808 days | 1% |
| David Elliott | 9/10 | 3813 days | 1% |
| Peter Barker | 8/10 | 3822 days | 1% |
| Julia Rey | 9/10 | 3862 days | 1% |
| Steve Newton | 5/10 | 3871 days | 1% |
| Patrick Austin | 6/10 | 3904 days | 1% |
| Hana Rachfalik | 10/10 | 3922 days | 1% |
| Christopher | 9/10 | 3923 days | 1% |
| Iwona Garczynska | 8/10 | 3935 days | 1% |
| Mike Merrick | 8/10 | 4231 days | 0% |
| misstassie | 7/10 | 4269 days | 0% |
| Bert Snel | 9/10 | 4300 days | 0% |
| Jan Legein | 9/10 | 4552 days | 1% |
| Tobias Thull | 7/10 | 4578 days | 1% |
| Aurelien Noailly | 6/10 | 4583 days | 1% |
| 2 tent travelers from Montreal | 10/10 | 4665 days | 1% |
| Julian Roots | 9/10 | 4940 days | 1% |
| Missy and Chaz | 3/10 | 4950 days | 0% |
| 1246km | 4/10 | 4999 days | 1% |
| Will and Taylor | 5/10 | 4999 days | 1% |
| Philip Gibbons | 7/10 | 4999 days | 1% |
| Alekandra Ulm | 10/10 | 5012 days | 1% |
| Lutz Huuemorder | 8/10 | 5036 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 5036 days | 1% |
| joules1000 | 6/10 | 5274 days | 1% |
| suemax | 9/10 | 5274 days | 1% |
| Jonathan Tuthill | 7/10 | 5290 days | 1% |
| Rob Klauer | 9/10 | 5293 days | 1% |
| Shain Herbert | 9/10 | 5300 days | 1% |
| Susanne A | 8/10 | 5302 days | 1% |
| Janet | 8/10 | 5310 days | 1% |
| Christian & Julia | 9/10 | 5315 days | 1% |
| Ryan Pynappels | 9/10 | 5316 days | 1% |
| Preben vil Helmsen | 9/10 | 5317 days | 1% |
| Markus Heummer | 8/10 | 5318 days | 1% |
| Rachel | 7/10 | 5319 days | 1% |
| Stephan Wolter | 9/10 | 5319 days | 1% |
| Ralf Glaser | 9/10 | 5322 days | 1% |
| Nout de Wit | 7/10 | 5326 days | 1% |
| Maria Dietrich | 8/10 | 5329 days | 1% |
| Leander Siegert | 7/10 | 5332 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 5333 days | 0% |
| Remy van Heugten | 4/10 | 5333 days | 1% |
| Manuela Zimmerti | 9/10 | 5397 days | 1% |
| Ross Cooke | 8/10 | 5403 days | 1% |
| Gerard Crothers | 9/10 | 5403 days | 1% |
| Willem & Lilian | 7/10 | 5405 days | 1% |
| Cornelia & Josef | 10/10 | 5408 days | 1% |
| Waldemar Schuler | 9/10 | 5412 days | 1% |
| Theresa | 9/10 | 5412 days | 1% |
| Helen Evans | 8/10 | 5654 days | 1% |
| Jason & Beth Berlin | 9/10 | 5657 days | 1% |
| Jackie MacRostie | 10/10 | 5661 days | 1% |
| Michael Messuie | 9/10 | 5661 days | 1% |
| Dirk Van Den Berg | 10/10 | 5665 days | 1% |
| Faye Cox | 8/10 | 5669 days | 1% |
| Wouter Teensma | 9/10 | 5675 days | 1% |
| Michel Op't Landt | 8/10 | 5677 days | 1% |
| Kurmann/Kayser | 9/10 | 5677 days | 1% |
| Anja Allphell | 9/10 | 5680 days | 1% |
| Nadja | 10/10 | 5686 days | 1% |
| Matthew | 9/10 | 5687 days | 1% |
| David | 8/10 | 5689 days | 1% |
| Trov & Liz Warren | 10/10 | 5691 days | 1% |
| Caroline & Jochen | 3/10 | 5691 days | 0% |
| David and Karin | 10/10 | 5692 days | 1% |
| Chamton | 2/10 | 5699 days | 0% |
| Campfans | 1/10 | 5730 days | 0% |
| Mikeminch | 9/10 | 5791 days | 1% |
| BigSis | 4/10 | 5883 days | 1% |
| Rob | 8/10 | 5953 days | 1% |
| David | 7/10 | 5969 days | 1% |
| kempt | 8/10 | 5975 days | 1% |
| Venot | 8/10 | 6039 days | 1% |
| Gail Mckinstry | 10/10 | 6042 days | 1% |
| Hans & Huxi | 9/10 | 6044 days | 1% |
| Luisa | 9/10 | 6046 days | 1% |
| Jakob Pedersen | 9/10 | 6046 days | 1% |
| Martÿn Steenvoorden | 5/10 | 6056 days | 1% |
| Becky | 8/10 | 6057 days | 1% |
| Belinda Godhard | 2/10 | 6061 days | 0% |
| Lamb | 1/10 | 6063 days | 0% |
| olafrick | 6/10 | 6064 days | 1% |
| deanlaw | 10/10 | 6109 days | 1% |
| annett | 9/10 | 6111 days | 1% |
| usigmund | 7/10 | 6115 days | 1% |
| Emma Coltman | 10/10 | 6128 days | 1% |
| H Simpson | 8/10 | 6130 days | 1% |
| Debbie Rathbone | 1/10 | 6133 days | 0% |
| Hans Hoff | 9/10 | 6134 days | 1% |
| Roeder Grit | 10/10 | 6137 days | 1% |
| Ulyate | 8/10 | 6137 days | 1% |
| Bernard Misfud | 9/10 | 6137 days | 1% |
| Christine Suess | 10/10 | 6138 days | 1% |
| eowyn2k | 8/10 | 6156 days | 1% |
| lannie | 4/10 | 6280 days | 1% |
| DaveV | 9/10 | 6386 days | 1% |
| RichardE | 10/10 | 6405 days | 1% |
| EelcoK | 8/10 | 6405 days | 1% |
| ZimmermannA | 4/10 | 6411 days | 1% |
| AnneliesK | 6/10 | 6411 days | 1% |
| david | 8/10 | 6413 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.51% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 85 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 180 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 177 | -2.46% |
| 178 | -2.48% |
| 179 | -2.49% |
| 180 | -2.51% |
| 181 | -2.52% |
| 182 | -2.53% |
| 183 | -2.55% |
| … | … |
Balancing Adjustment
1.96% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.