Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
162 Valid Reviews
The Hahei Beach Resort experience has a total of 165 reviews. There are 162 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 162 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 37 |
|
23% |
| 9/10 | 44 |
|
27% |
| 8/10 | 34 |
|
21% |
| 7/10 | 17 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 4 |
|
2% |
| 1/10 | 4 |
|
2% |
78.83% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.83% and is based on 162 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 162 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.68%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Morgan | 10/10 | 112 days | 100% |
| Bernard Carter | 10/10 | 112 days | 100% |
| Jan | 2/10 | 171 days | 45% |
| Paul T Beisser III | 10/10 | 263 days | 97% |
| Viktoria | 10/10 | 385 days | 92% |
| Sam | 5/10 | 505 days | 66% |
| Joel | 10/10 | 597 days | 80% |
| Daniel Carranza | 9/10 | 628 days | 77% |
| Marcela | 10/10 | 628 days | 78% |
| Travel1 | 7/10 | 842 days | 56% |
| Sue | 10/10 | 871 days | 57% |
| Rob | 9/10 | 1024 days | 41% |
| iona.catley@hotmail.co.uk | 7/10 | 1208 days | 25% |
| Niels Wamsler-Jensen | 2/10 | 1267 days | 10% |
| Emily | 10/10 | 1328 days | 19% |
| Scott D | 8/10 | 1328 days | 19% |
| cearon | 8/10 | 1512 days | 10% |
| Lunar Orbit | 7/10 | 1663 days | 6% |
| Trish | 9/10 | 1877 days | 5% |
| Ashleigh | 8/10 | 1938 days | 4% |
| Maria | 8/10 | 2303 days | 4% |
| L&A | 3/10 | 2363 days | 2% |
| Gareth | 7/10 | 2363 days | 3% |
| Bert | 6/10 | 2394 days | 3% |
| Timo | 10/10 | 2455 days | 3% |
| Charlotte | 9/10 | 2547 days | 3% |
| Kate | 9/10 | 2608 days | 3% |
| Margie | 7/10 | 2638 days | 3% |
| Maggie | 8/10 | 2638 days | 3% |
| Andy and Julia | 9/10 | 2669 days | 3% |
| Micaela C. | 10/10 | 2669 days | 3% |
| Stefan Miedzinski | 10/10 | 2669 days | 3% |
| Marie van Tol | 8/10 | 2697 days | 3% |
| Michael | 6/10 | 2697 days | 3% |
| Francois & Caroline | 7/10 | 2728 days | 3% |
| Macker | 7/10 | 2789 days | 3% |
| Grizzly Girl | 6/10 | 2820 days | 2% |
| Peter | 9/10 | 2973 days | 2% |
| Bradletn | 9/10 | 3003 days | 2% |
| Michael Stützle | 6/10 | 3003 days | 2% |
| Michelle Smith | 8/10 | 3062 days | 2% |
| Helen Bond | 10/10 | 3062 days | 2% |
| Eversons | 8/10 | 3062 days | 2% |
| Christoph Sand | 5/10 | 3068 days | 2% |
| Amy Lord | 9/10 | 3069 days | 2% |
| Keith Salway | 10/10 | 3073 days | 2% |
| Hannah Young | 10/10 | 3092 days | 2% |
| Jabba | 10/10 | 3092 days | 2% |
| David Jague | 9/10 | 3111 days | 2% |
| Shawn Hoelsch | 10/10 | 3116 days | 2% |
| Courtney Howes | 8/10 | 3129 days | 2% |
| Fifi and Jay | 9/10 | 3312 days | 2% |
| Will Casey | 10/10 | 3347 days | 2% |
| Frank Hofmann | 10/10 | 3393 days | 2% |
| Lisa | 10/10 | 3419 days | 2% |
| Sean Cox | 10/10 | 3474 days | 1% |
| Murray Sutherland | 9/10 | 3478 days | 1% |
| Stuart Morgan | 8/10 | 3554 days | 1% |
| Laurie | 8/10 | 3555 days | 1% |
| Mike Guest | 8/10 | 3556 days | 1% |
| Catherine Davison | 10/10 | 3728 days | 1% |
| David Elliott | 9/10 | 3732 days | 1% |
| Peter Barker | 8/10 | 3742 days | 1% |
| Julia Rey | 9/10 | 3782 days | 1% |
| Steve Newton | 5/10 | 3791 days | 1% |
| Patrick Austin | 6/10 | 3824 days | 1% |
| Hana Rachfalik | 10/10 | 3842 days | 1% |
| Christopher | 9/10 | 3843 days | 1% |
| Iwona Garczynska | 8/10 | 3855 days | 1% |
| Mike Merrick | 8/10 | 4151 days | 0% |
| misstassie | 7/10 | 4188 days | 0% |
| Bert Snel | 9/10 | 4219 days | 0% |
| Jan Legein | 9/10 | 4472 days | 1% |
| Tobias Thull | 7/10 | 4498 days | 1% |
| Aurelien Noailly | 6/10 | 4503 days | 1% |
| 2 tent travelers from Montreal | 10/10 | 4585 days | 1% |
| Julian Roots | 9/10 | 4860 days | 1% |
| Missy and Chaz | 3/10 | 4870 days | 0% |
| 1246km | 4/10 | 4919 days | 0% |
| Will and Taylor | 5/10 | 4919 days | 0% |
| Philip Gibbons | 7/10 | 4919 days | 1% |
| Alekandra Ulm | 10/10 | 4932 days | 1% |
| Lutz Huuemorder | 8/10 | 4956 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4956 days | 1% |
| joules1000 | 6/10 | 5194 days | 1% |
| suemax | 9/10 | 5194 days | 1% |
| Jonathan Tuthill | 7/10 | 5210 days | 1% |
| Rob Klauer | 9/10 | 5213 days | 1% |
| Shain Herbert | 9/10 | 5220 days | 1% |
| Susanne A | 8/10 | 5222 days | 1% |
| Janet | 8/10 | 5230 days | 1% |
| Christian & Julia | 9/10 | 5235 days | 1% |
| Ryan Pynappels | 9/10 | 5236 days | 1% |
| Preben vil Helmsen | 9/10 | 5237 days | 1% |
| Markus Heummer | 8/10 | 5238 days | 1% |
| Rachel | 7/10 | 5239 days | 1% |
| Stephan Wolter | 9/10 | 5239 days | 1% |
| Ralf Glaser | 9/10 | 5242 days | 1% |
| Nout de Wit | 7/10 | 5246 days | 1% |
| Maria Dietrich | 8/10 | 5249 days | 1% |
| Leander Siegert | 7/10 | 5252 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 5253 days | 0% |
| Remy van Heugten | 4/10 | 5253 days | 0% |
| Manuela Zimmerti | 9/10 | 5317 days | 1% |
| Ross Cooke | 8/10 | 5323 days | 1% |
| Gerard Crothers | 9/10 | 5323 days | 1% |
| Willem & Lilian | 7/10 | 5325 days | 1% |
| Cornelia & Josef | 10/10 | 5328 days | 1% |
| Waldemar Schuler | 9/10 | 5332 days | 1% |
| Theresa | 9/10 | 5332 days | 1% |
| Helen Evans | 8/10 | 5574 days | 1% |
| Jason & Beth Berlin | 9/10 | 5577 days | 1% |
| Jackie MacRostie | 10/10 | 5581 days | 1% |
| Michael Messuie | 9/10 | 5581 days | 1% |
| Dirk Van Den Berg | 10/10 | 5585 days | 1% |
| Faye Cox | 8/10 | 5589 days | 1% |
| Wouter Teensma | 9/10 | 5595 days | 1% |
| Michel Op't Landt | 8/10 | 5597 days | 1% |
| Kurmann/Kayser | 9/10 | 5597 days | 1% |
| Anja Allphell | 9/10 | 5600 days | 1% |
| Nadja | 10/10 | 5606 days | 1% |
| Matthew | 9/10 | 5607 days | 1% |
| David | 8/10 | 5609 days | 1% |
| Trov & Liz Warren | 10/10 | 5611 days | 1% |
| Caroline & Jochen | 3/10 | 5611 days | 0% |
| David and Karin | 10/10 | 5612 days | 1% |
| Chamton | 2/10 | 5619 days | 0% |
| Campfans | 1/10 | 5650 days | 0% |
| Mikeminch | 9/10 | 5711 days | 1% |
| BigSis | 4/10 | 5803 days | 0% |
| Rob | 8/10 | 5873 days | 1% |
| David | 7/10 | 5889 days | 1% |
| kempt | 8/10 | 5895 days | 1% |
| Venot | 8/10 | 5959 days | 1% |
| Gail Mckinstry | 10/10 | 5962 days | 1% |
| Hans & Huxi | 9/10 | 5964 days | 1% |
| Luisa | 9/10 | 5966 days | 1% |
| Jakob Pedersen | 9/10 | 5966 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5976 days | 0% |
| Becky | 8/10 | 5977 days | 1% |
| Belinda Godhard | 2/10 | 5981 days | 0% |
| Lamb | 1/10 | 5983 days | 0% |
| olafrick | 6/10 | 5984 days | 1% |
| deanlaw | 10/10 | 6029 days | 1% |
| annett | 9/10 | 6031 days | 1% |
| usigmund | 7/10 | 6035 days | 1% |
| Emma Coltman | 10/10 | 6048 days | 1% |
| H Simpson | 8/10 | 6050 days | 1% |
| Debbie Rathbone | 1/10 | 6053 days | 0% |
| Hans Hoff | 9/10 | 6054 days | 1% |
| Roeder Grit | 10/10 | 6057 days | 1% |
| Ulyate | 8/10 | 6057 days | 1% |
| Bernard Misfud | 9/10 | 6057 days | 1% |
| Christine Suess | 10/10 | 6058 days | 1% |
| eowyn2k | 8/10 | 6076 days | 1% |
| lannie | 4/10 | 6200 days | 0% |
| DaveV | 9/10 | 6306 days | 1% |
| RichardE | 10/10 | 6325 days | 1% |
| EelcoK | 8/10 | 6325 days | 1% |
| ZimmermannA | 4/10 | 6331 days | 0% |
| AnneliesK | 6/10 | 6331 days | 1% |
| david | 8/10 | 6333 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 119 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 99 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 96 | -1.03% |
| 97 | -1.04% |
| 98 | -1.05% |
| 99 | -1.06% |
| 100 | -1.07% |
| 101 | -1.08% |
| 102 | -1.09% |
| … | … |
Balancing Adjustment
1.70% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.