Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
162 Valid Reviews
The Hahei Beach Resort experience has a total of 165 reviews. There are 162 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 162 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 37 |
|
23% |
| 9/10 | 44 |
|
27% |
| 8/10 | 34 |
|
21% |
| 7/10 | 17 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 4 |
|
2% |
| 1/10 | 4 |
|
2% |
78.83% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.83% and is based on 162 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 162 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.83%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Morgan | 10/10 | 212 days | 100% |
| Bernard Carter | 10/10 | 212 days | 100% |
| Jan | 2/10 | 271 days | 45% |
| Paul T Beisser III | 10/10 | 363 days | 95% |
| Viktoria | 10/10 | 485 days | 89% |
| Sam | 5/10 | 605 days | 62% |
| Joel | 10/10 | 697 days | 74% |
| Daniel Carranza | 9/10 | 728 days | 71% |
| Marcela | 10/10 | 728 days | 72% |
| Travel1 | 7/10 | 942 days | 47% |
| Sue | 10/10 | 971 days | 48% |
| Rob | 9/10 | 1124 days | 33% |
| iona.catley@hotmail.co.uk | 7/10 | 1308 days | 19% |
| Niels Wamsler-Jensen | 2/10 | 1367 days | 8% |
| Emily | 10/10 | 1428 days | 14% |
| Scott D | 8/10 | 1428 days | 14% |
| cearon | 8/10 | 1612 days | 8% |
| Lunar Orbit | 7/10 | 1763 days | 5% |
| Trish | 9/10 | 1977 days | 5% |
| Ashleigh | 8/10 | 2038 days | 4% |
| Maria | 8/10 | 2403 days | 4% |
| L&A | 3/10 | 2463 days | 2% |
| Gareth | 7/10 | 2463 days | 3% |
| Bert | 6/10 | 2494 days | 3% |
| Timo | 10/10 | 2555 days | 4% |
| Charlotte | 9/10 | 2647 days | 3% |
| Kate | 9/10 | 2708 days | 3% |
| Margie | 7/10 | 2738 days | 3% |
| Maggie | 8/10 | 2738 days | 3% |
| Andy and Julia | 9/10 | 2769 days | 3% |
| Micaela C. | 10/10 | 2769 days | 3% |
| Stefan Miedzinski | 10/10 | 2769 days | 3% |
| Marie van Tol | 8/10 | 2797 days | 3% |
| Michael | 6/10 | 2797 days | 3% |
| Francois & Caroline | 7/10 | 2828 days | 3% |
| Macker | 7/10 | 2889 days | 3% |
| Grizzly Girl | 6/10 | 2920 days | 2% |
| Peter | 9/10 | 3073 days | 2% |
| Bradletn | 9/10 | 3103 days | 2% |
| Michael Stützle | 6/10 | 3103 days | 2% |
| Michelle Smith | 8/10 | 3162 days | 2% |
| Helen Bond | 10/10 | 3162 days | 2% |
| Eversons | 8/10 | 3162 days | 2% |
| Christoph Sand | 5/10 | 3168 days | 2% |
| Amy Lord | 9/10 | 3169 days | 2% |
| Keith Salway | 10/10 | 3173 days | 2% |
| Hannah Young | 10/10 | 3192 days | 2% |
| Jabba | 10/10 | 3192 days | 2% |
| David Jague | 9/10 | 3211 days | 2% |
| Shawn Hoelsch | 10/10 | 3216 days | 2% |
| Courtney Howes | 8/10 | 3229 days | 2% |
| Fifi and Jay | 9/10 | 3412 days | 2% |
| Will Casey | 10/10 | 3447 days | 2% |
| Frank Hofmann | 10/10 | 3493 days | 2% |
| Lisa | 10/10 | 3519 days | 2% |
| Sean Cox | 10/10 | 3574 days | 1% |
| Murray Sutherland | 9/10 | 3578 days | 1% |
| Stuart Morgan | 8/10 | 3654 days | 1% |
| Laurie | 8/10 | 3655 days | 1% |
| Mike Guest | 8/10 | 3656 days | 1% |
| Catherine Davison | 10/10 | 3828 days | 1% |
| David Elliott | 9/10 | 3832 days | 1% |
| Peter Barker | 8/10 | 3842 days | 1% |
| Julia Rey | 9/10 | 3882 days | 1% |
| Steve Newton | 5/10 | 3891 days | 1% |
| Patrick Austin | 6/10 | 3924 days | 1% |
| Hana Rachfalik | 10/10 | 3942 days | 1% |
| Christopher | 9/10 | 3943 days | 1% |
| Iwona Garczynska | 8/10 | 3955 days | 1% |
| Mike Merrick | 8/10 | 4251 days | 0% |
| misstassie | 7/10 | 4288 days | 0% |
| Bert Snel | 9/10 | 4319 days | 0% |
| Jan Legein | 9/10 | 4572 days | 1% |
| Tobias Thull | 7/10 | 4598 days | 1% |
| Aurelien Noailly | 6/10 | 4603 days | 1% |
| 2 tent travelers from Montreal | 10/10 | 4685 days | 1% |
| Julian Roots | 9/10 | 4960 days | 1% |
| Missy and Chaz | 3/10 | 4970 days | 0% |
| 1246km | 4/10 | 5019 days | 1% |
| Will and Taylor | 5/10 | 5019 days | 1% |
| Philip Gibbons | 7/10 | 5019 days | 1% |
| Alekandra Ulm | 10/10 | 5032 days | 1% |
| Lutz Huuemorder | 8/10 | 5056 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 5056 days | 1% |
| joules1000 | 6/10 | 5294 days | 1% |
| suemax | 9/10 | 5294 days | 1% |
| Jonathan Tuthill | 7/10 | 5310 days | 1% |
| Rob Klauer | 9/10 | 5313 days | 1% |
| Shain Herbert | 9/10 | 5320 days | 1% |
| Susanne A | 8/10 | 5322 days | 1% |
| Janet | 8/10 | 5330 days | 1% |
| Christian & Julia | 9/10 | 5335 days | 1% |
| Ryan Pynappels | 9/10 | 5336 days | 1% |
| Preben vil Helmsen | 9/10 | 5337 days | 1% |
| Markus Heummer | 8/10 | 5338 days | 1% |
| Rachel | 7/10 | 5339 days | 1% |
| Stephan Wolter | 9/10 | 5339 days | 1% |
| Ralf Glaser | 9/10 | 5342 days | 1% |
| Nout de Wit | 7/10 | 5346 days | 1% |
| Maria Dietrich | 8/10 | 5349 days | 1% |
| Leander Siegert | 7/10 | 5352 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 5353 days | 0% |
| Remy van Heugten | 4/10 | 5353 days | 1% |
| Manuela Zimmerti | 9/10 | 5417 days | 1% |
| Ross Cooke | 8/10 | 5423 days | 1% |
| Gerard Crothers | 9/10 | 5423 days | 1% |
| Willem & Lilian | 7/10 | 5425 days | 1% |
| Cornelia & Josef | 10/10 | 5428 days | 1% |
| Waldemar Schuler | 9/10 | 5432 days | 1% |
| Theresa | 9/10 | 5432 days | 1% |
| Helen Evans | 8/10 | 5674 days | 1% |
| Jason & Beth Berlin | 9/10 | 5677 days | 1% |
| Jackie MacRostie | 10/10 | 5681 days | 1% |
| Michael Messuie | 9/10 | 5681 days | 1% |
| Dirk Van Den Berg | 10/10 | 5685 days | 1% |
| Faye Cox | 8/10 | 5689 days | 1% |
| Wouter Teensma | 9/10 | 5695 days | 1% |
| Michel Op't Landt | 8/10 | 5697 days | 1% |
| Kurmann/Kayser | 9/10 | 5697 days | 1% |
| Anja Allphell | 9/10 | 5700 days | 1% |
| Nadja | 10/10 | 5706 days | 1% |
| Matthew | 9/10 | 5707 days | 1% |
| David | 8/10 | 5709 days | 1% |
| Trov & Liz Warren | 10/10 | 5711 days | 1% |
| Caroline & Jochen | 3/10 | 5711 days | 0% |
| David and Karin | 10/10 | 5712 days | 1% |
| Chamton | 2/10 | 5719 days | 0% |
| Campfans | 1/10 | 5750 days | 0% |
| Mikeminch | 9/10 | 5811 days | 1% |
| BigSis | 4/10 | 5903 days | 1% |
| Rob | 8/10 | 5973 days | 1% |
| David | 7/10 | 5989 days | 1% |
| kempt | 8/10 | 5995 days | 1% |
| Venot | 8/10 | 6059 days | 1% |
| Gail Mckinstry | 10/10 | 6062 days | 1% |
| Hans & Huxi | 9/10 | 6064 days | 1% |
| Luisa | 9/10 | 6066 days | 1% |
| Jakob Pedersen | 9/10 | 6066 days | 1% |
| Martÿn Steenvoorden | 5/10 | 6076 days | 1% |
| Becky | 8/10 | 6077 days | 1% |
| Belinda Godhard | 2/10 | 6081 days | 0% |
| Lamb | 1/10 | 6083 days | 0% |
| olafrick | 6/10 | 6084 days | 1% |
| deanlaw | 10/10 | 6129 days | 1% |
| annett | 9/10 | 6131 days | 1% |
| usigmund | 7/10 | 6135 days | 1% |
| Emma Coltman | 10/10 | 6148 days | 1% |
| H Simpson | 8/10 | 6150 days | 1% |
| Debbie Rathbone | 1/10 | 6153 days | 0% |
| Hans Hoff | 9/10 | 6154 days | 1% |
| Roeder Grit | 10/10 | 6157 days | 1% |
| Ulyate | 8/10 | 6157 days | 1% |
| Bernard Misfud | 9/10 | 6157 days | 1% |
| Christine Suess | 10/10 | 6158 days | 1% |
| eowyn2k | 8/10 | 6176 days | 1% |
| lannie | 4/10 | 6300 days | 1% |
| DaveV | 9/10 | 6406 days | 1% |
| RichardE | 10/10 | 6425 days | 1% |
| EelcoK | 8/10 | 6425 days | 1% |
| ZimmermannA | 4/10 | 6431 days | 1% |
| AnneliesK | 6/10 | 6431 days | 1% |
| david | 8/10 | 6433 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.21% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 68 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 199 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 196 | -3.16% |
| 197 | -3.18% |
| 198 | -3.20% |
| 199 | -3.21% |
| 200 | -3.23% |
| 201 | -3.25% |
| 202 | -3.26% |
| … | … |
Balancing Adjustment
2.11% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.