G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
158 Valid Reviews
The Hahei Beach Resort experience has a total of 161 reviews. There are 158 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 158 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
22% |
| 9/10 | 44 |
|
28% |
| 8/10 | 34 |
|
22% |
| 7/10 | 17 |
|
11% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 3 |
|
2% |
| 1/10 | 4 |
|
3% |
78.80% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.80% and is based on 158 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 158 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.21%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Viktoria | 10/10 | 187 days | 100% |
| Sam | 5/10 | 307 days | 74% |
| Joel | 10/10 | 399 days | 93% |
| Daniel Carranza | 9/10 | 430 days | 90% |
| Marcela | 10/10 | 430 days | 91% |
| Travel1 | 7/10 | 644 days | 72% |
| Sue | 10/10 | 673 days | 76% |
| Rob | 9/10 | 826 days | 62% |
| iona.catley@hotmail.co.uk | 7/10 | 1010 days | 41% |
| Niels Wamsler-Jensen | 2/10 | 1069 days | 17% |
| Emily | 10/10 | 1130 days | 33% |
| Scott D | 8/10 | 1130 days | 32% |
| cearon | 8/10 | 1314 days | 20% |
| Lunar Orbit | 7/10 | 1465 days | 12% |
| Trish | 9/10 | 1679 days | 6% |
| Ashleigh | 8/10 | 1740 days | 5% |
| Maria | 8/10 | 2105 days | 4% |
| L&A | 3/10 | 2165 days | 2% |
| Gareth | 7/10 | 2165 days | 4% |
| Bert | 6/10 | 2196 days | 4% |
| Timo | 10/10 | 2257 days | 4% |
| Charlotte | 9/10 | 2349 days | 4% |
| Kate | 9/10 | 2410 days | 4% |
| Margie | 7/10 | 2440 days | 3% |
| Maggie | 8/10 | 2440 days | 4% |
| Andy and Julia | 9/10 | 2471 days | 4% |
| Micaela C. | 10/10 | 2471 days | 4% |
| Stefan Miedzinski | 10/10 | 2471 days | 4% |
| Marie van Tol | 8/10 | 2499 days | 4% |
| Michael | 6/10 | 2499 days | 3% |
| Francois & Caroline | 7/10 | 2530 days | 3% |
| Macker | 7/10 | 2591 days | 3% |
| Grizzly Girl | 6/10 | 2622 days | 3% |
| Peter | 9/10 | 2775 days | 3% |
| Bradletn | 9/10 | 2805 days | 3% |
| Michael Stützle | 6/10 | 2805 days | 3% |
| Michelle Smith | 8/10 | 2864 days | 3% |
| Helen Bond | 10/10 | 2864 days | 3% |
| Eversons | 8/10 | 2864 days | 3% |
| Christoph Sand | 5/10 | 2870 days | 2% |
| Amy Lord | 9/10 | 2871 days | 3% |
| Keith Salway | 10/10 | 2875 days | 3% |
| Hannah Young | 10/10 | 2895 days | 3% |
| Jabba | 10/10 | 2895 days | 3% |
| David Jague | 9/10 | 2913 days | 3% |
| Shawn Hoelsch | 10/10 | 2918 days | 3% |
| Courtney Howes | 8/10 | 2931 days | 3% |
| Fifi and Jay | 9/10 | 3114 days | 2% |
| Will Casey | 10/10 | 3149 days | 2% |
| Frank Hofmann | 10/10 | 3195 days | 2% |
| Lisa | 10/10 | 3221 days | 2% |
| Sean Cox | 10/10 | 3276 days | 2% |
| Murray Sutherland | 9/10 | 3280 days | 2% |
| Stuart Morgan | 8/10 | 3356 days | 2% |
| Laurie | 8/10 | 3357 days | 2% |
| Mike Guest | 8/10 | 3358 days | 2% |
| Catherine Davison | 10/10 | 3530 days | 2% |
| David Elliott | 9/10 | 3535 days | 2% |
| Peter Barker | 8/10 | 3544 days | 2% |
| Julia Rey | 9/10 | 3584 days | 1% |
| Steve Newton | 5/10 | 3593 days | 1% |
| Patrick Austin | 6/10 | 3626 days | 1% |
| Hana Rachfalik | 10/10 | 3644 days | 1% |
| Christopher | 9/10 | 3645 days | 1% |
| Iwona Garczynska | 8/10 | 3657 days | 1% |
| Mike Merrick | 8/10 | 3953 days | 1% |
| misstassie | 7/10 | 3991 days | 1% |
| Bert Snel | 9/10 | 4022 days | 1% |
| Jan Legein | 9/10 | 4274 days | 0% |
| Tobias Thull | 7/10 | 4300 days | 0% |
| Aurelien Noailly | 6/10 | 4305 days | 0% |
| 2 tent travelers from Montreal | 10/10 | 4387 days | 1% |
| Julian Roots | 9/10 | 4662 days | 1% |
| Missy and Chaz | 3/10 | 4672 days | 0% |
| 1246km | 4/10 | 4721 days | 1% |
| Will and Taylor | 5/10 | 4721 days | 1% |
| Philip Gibbons | 7/10 | 4721 days | 1% |
| Alekandra Ulm | 10/10 | 4734 days | 1% |
| Lutz Huuemorder | 8/10 | 4758 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4758 days | 1% |
| joules1000 | 6/10 | 4996 days | 1% |
| suemax | 9/10 | 4996 days | 1% |
| Jonathan Tuthill | 7/10 | 5012 days | 1% |
| Rob Klauer | 9/10 | 5015 days | 1% |
| Shain Herbert | 9/10 | 5022 days | 1% |
| Susanne A | 8/10 | 5024 days | 1% |
| Janet | 8/10 | 5032 days | 1% |
| Christian & Julia | 9/10 | 5037 days | 1% |
| Ryan Pynappels | 9/10 | 5038 days | 1% |
| Preben vil Helmsen | 9/10 | 5039 days | 1% |
| Markus Heummer | 8/10 | 5040 days | 1% |
| Rachel | 7/10 | 5041 days | 1% |
| Stephan Wolter | 9/10 | 5041 days | 1% |
| Ralf Glaser | 9/10 | 5044 days | 1% |
| Nout de Wit | 7/10 | 5048 days | 1% |
| Maria Dietrich | 8/10 | 5051 days | 1% |
| Leander Siegert | 7/10 | 5054 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 5055 days | 0% |
| Remy van Heugten | 4/10 | 5055 days | 1% |
| Manuela Zimmerti | 9/10 | 5119 days | 1% |
| Ross Cooke | 8/10 | 5125 days | 1% |
| Gerard Crothers | 9/10 | 5125 days | 1% |
| Willem & Lilian | 7/10 | 5127 days | 1% |
| Cornelia & Josef | 10/10 | 5130 days | 1% |
| Waldemar Schuler | 9/10 | 5134 days | 1% |
| Theresa | 9/10 | 5134 days | 1% |
| Helen Evans | 8/10 | 5376 days | 1% |
| Jason & Beth Berlin | 9/10 | 5379 days | 1% |
| Jackie MacRostie | 10/10 | 5383 days | 1% |
| Michael Messuie | 9/10 | 5383 days | 1% |
| Dirk Van Den Berg | 10/10 | 5387 days | 1% |
| Faye Cox | 8/10 | 5391 days | 1% |
| Wouter Teensma | 9/10 | 5397 days | 1% |
| Michel Op't Landt | 8/10 | 5399 days | 1% |
| Kurmann/Kayser | 9/10 | 5399 days | 1% |
| Anja Allphell | 9/10 | 5402 days | 1% |
| Nadja | 10/10 | 5408 days | 1% |
| Matthew | 9/10 | 5409 days | 1% |
| David | 8/10 | 5411 days | 1% |
| Trov & Liz Warren | 10/10 | 5413 days | 1% |
| Caroline & Jochen | 3/10 | 5413 days | 0% |
| David and Karin | 10/10 | 5414 days | 1% |
| Chamton | 2/10 | 5421 days | 0% |
| Campfans | 1/10 | 5452 days | 0% |
| Mikeminch | 9/10 | 5513 days | 1% |
| BigSis | 4/10 | 5605 days | 1% |
| Rob | 8/10 | 5675 days | 1% |
| David | 7/10 | 5691 days | 1% |
| kempt | 8/10 | 5697 days | 1% |
| Venot | 8/10 | 5761 days | 1% |
| Gail Mckinstry | 10/10 | 5764 days | 1% |
| Hans & Huxi | 9/10 | 5766 days | 1% |
| Luisa | 9/10 | 5768 days | 1% |
| Jakob Pedersen | 9/10 | 5768 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5778 days | 1% |
| Becky | 8/10 | 5779 days | 1% |
| Belinda Godhard | 2/10 | 5783 days | 0% |
| Lamb | 1/10 | 5785 days | 0% |
| olafrick | 6/10 | 5786 days | 1% |
| deanlaw | 10/10 | 5831 days | 1% |
| annett | 9/10 | 5833 days | 1% |
| usigmund | 7/10 | 5837 days | 1% |
| Emma Coltman | 10/10 | 5850 days | 1% |
| H Simpson | 8/10 | 5852 days | 1% |
| Debbie Rathbone | 1/10 | 5855 days | 0% |
| Hans Hoff | 9/10 | 5856 days | 1% |
| Roeder Grit | 10/10 | 5859 days | 1% |
| Ulyate | 8/10 | 5859 days | 1% |
| Bernard Misfud | 9/10 | 5859 days | 1% |
| Christine Suess | 10/10 | 5860 days | 1% |
| eowyn2k | 8/10 | 5878 days | 1% |
| lannie | 4/10 | 6002 days | 1% |
| DaveV | 9/10 | 6108 days | 1% |
| RichardE | 10/10 | 6127 days | 1% |
| EelcoK | 8/10 | 6127 days | 1% |
| ZimmermannA | 4/10 | 6133 days | 1% |
| AnneliesK | 6/10 | 6133 days | 1% |
| david | 8/10 | 6135 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.34% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 164 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 161 | -3.28% |
| 162 | -3.30% |
| 163 | -3.32% |
| 164 | -3.34% |
| 165 | -3.36% |
| 166 | -3.38% |
| 167 | -3.40% |
| … | … |
Balancing Adjustment
2.51% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.