Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
158 Valid Reviews
The Hahei Beach Resort experience has a total of 161 reviews. There are 158 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 158 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
22% |
| 9/10 | 44 |
|
28% |
| 8/10 | 34 |
|
22% |
| 7/10 | 17 |
|
11% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 3 |
|
2% |
| 1/10 | 4 |
|
3% |
78.80% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.80% and is based on 158 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 158 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.23%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Viktoria | 10/10 | 196 days | 100% |
| Sam | 5/10 | 316 days | 73% |
| Joel | 10/10 | 408 days | 93% |
| Daniel Carranza | 9/10 | 439 days | 90% |
| Marcela | 10/10 | 439 days | 91% |
| Travel1 | 7/10 | 653 days | 72% |
| Sue | 10/10 | 682 days | 75% |
| Rob | 9/10 | 835 days | 61% |
| iona.catley@hotmail.co.uk | 7/10 | 1019 days | 40% |
| Niels Wamsler-Jensen | 2/10 | 1078 days | 17% |
| Emily | 10/10 | 1139 days | 32% |
| Scott D | 8/10 | 1139 days | 32% |
| cearon | 8/10 | 1323 days | 19% |
| Lunar Orbit | 7/10 | 1474 days | 11% |
| Trish | 9/10 | 1688 days | 6% |
| Ashleigh | 8/10 | 1749 days | 5% |
| Maria | 8/10 | 2114 days | 4% |
| L&A | 3/10 | 2174 days | 2% |
| Gareth | 7/10 | 2174 days | 4% |
| Bert | 6/10 | 2205 days | 4% |
| Timo | 10/10 | 2266 days | 4% |
| Charlotte | 9/10 | 2358 days | 4% |
| Kate | 9/10 | 2419 days | 4% |
| Margie | 7/10 | 2449 days | 3% |
| Maggie | 8/10 | 2449 days | 4% |
| Andy and Julia | 9/10 | 2480 days | 4% |
| Micaela C. | 10/10 | 2480 days | 4% |
| Stefan Miedzinski | 10/10 | 2480 days | 4% |
| Marie van Tol | 8/10 | 2508 days | 4% |
| Michael | 6/10 | 2508 days | 3% |
| Francois & Caroline | 7/10 | 2539 days | 3% |
| Macker | 7/10 | 2600 days | 3% |
| Grizzly Girl | 6/10 | 2631 days | 3% |
| Peter | 9/10 | 2784 days | 3% |
| Bradletn | 9/10 | 2814 days | 3% |
| Michael Stützle | 6/10 | 2814 days | 3% |
| Michelle Smith | 8/10 | 2873 days | 3% |
| Helen Bond | 10/10 | 2873 days | 3% |
| Eversons | 8/10 | 2873 days | 3% |
| Christoph Sand | 5/10 | 2879 days | 2% |
| Amy Lord | 9/10 | 2880 days | 3% |
| Keith Salway | 10/10 | 2884 days | 3% |
| Hannah Young | 10/10 | 2904 days | 3% |
| Jabba | 10/10 | 2904 days | 3% |
| David Jague | 9/10 | 2922 days | 3% |
| Shawn Hoelsch | 10/10 | 2927 days | 3% |
| Courtney Howes | 8/10 | 2940 days | 3% |
| Fifi and Jay | 9/10 | 3123 days | 2% |
| Will Casey | 10/10 | 3158 days | 2% |
| Frank Hofmann | 10/10 | 3204 days | 2% |
| Lisa | 10/10 | 3230 days | 2% |
| Sean Cox | 10/10 | 3285 days | 2% |
| Murray Sutherland | 9/10 | 3289 days | 2% |
| Stuart Morgan | 8/10 | 3365 days | 2% |
| Laurie | 8/10 | 3366 days | 2% |
| Mike Guest | 8/10 | 3367 days | 2% |
| Catherine Davison | 10/10 | 3539 days | 2% |
| David Elliott | 9/10 | 3544 days | 2% |
| Peter Barker | 8/10 | 3553 days | 2% |
| Julia Rey | 9/10 | 3593 days | 1% |
| Steve Newton | 5/10 | 3602 days | 1% |
| Patrick Austin | 6/10 | 3635 days | 1% |
| Hana Rachfalik | 10/10 | 3653 days | 1% |
| Christopher | 9/10 | 3654 days | 1% |
| Iwona Garczynska | 8/10 | 3666 days | 1% |
| Mike Merrick | 8/10 | 3962 days | 1% |
| misstassie | 7/10 | 4000 days | 1% |
| Bert Snel | 9/10 | 4031 days | 1% |
| Jan Legein | 9/10 | 4283 days | 0% |
| Tobias Thull | 7/10 | 4309 days | 0% |
| Aurelien Noailly | 6/10 | 4314 days | 0% |
| 2 tent travelers from Montreal | 10/10 | 4396 days | 1% |
| Julian Roots | 9/10 | 4671 days | 1% |
| Missy and Chaz | 3/10 | 4681 days | 0% |
| 1246km | 4/10 | 4730 days | 1% |
| Will and Taylor | 5/10 | 4730 days | 1% |
| Philip Gibbons | 7/10 | 4730 days | 1% |
| Alekandra Ulm | 10/10 | 4743 days | 1% |
| Lutz Huuemorder | 8/10 | 4767 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4767 days | 1% |
| joules1000 | 6/10 | 5005 days | 1% |
| suemax | 9/10 | 5005 days | 1% |
| Jonathan Tuthill | 7/10 | 5021 days | 1% |
| Rob Klauer | 9/10 | 5024 days | 1% |
| Shain Herbert | 9/10 | 5031 days | 1% |
| Susanne A | 8/10 | 5033 days | 1% |
| Janet | 8/10 | 5041 days | 1% |
| Christian & Julia | 9/10 | 5046 days | 1% |
| Ryan Pynappels | 9/10 | 5047 days | 1% |
| Preben vil Helmsen | 9/10 | 5048 days | 1% |
| Markus Heummer | 8/10 | 5049 days | 1% |
| Rachel | 7/10 | 5050 days | 1% |
| Stephan Wolter | 9/10 | 5050 days | 1% |
| Ralf Glaser | 9/10 | 5053 days | 1% |
| Nout de Wit | 7/10 | 5057 days | 1% |
| Maria Dietrich | 8/10 | 5060 days | 1% |
| Leander Siegert | 7/10 | 5063 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 5064 days | 0% |
| Remy van Heugten | 4/10 | 5064 days | 1% |
| Manuela Zimmerti | 9/10 | 5128 days | 1% |
| Ross Cooke | 8/10 | 5134 days | 1% |
| Gerard Crothers | 9/10 | 5134 days | 1% |
| Willem & Lilian | 7/10 | 5136 days | 1% |
| Cornelia & Josef | 10/10 | 5139 days | 1% |
| Waldemar Schuler | 9/10 | 5143 days | 1% |
| Theresa | 9/10 | 5143 days | 1% |
| Helen Evans | 8/10 | 5385 days | 1% |
| Jason & Beth Berlin | 9/10 | 5388 days | 1% |
| Jackie MacRostie | 10/10 | 5392 days | 1% |
| Michael Messuie | 9/10 | 5392 days | 1% |
| Dirk Van Den Berg | 10/10 | 5396 days | 1% |
| Faye Cox | 8/10 | 5400 days | 1% |
| Wouter Teensma | 9/10 | 5406 days | 1% |
| Michel Op't Landt | 8/10 | 5408 days | 1% |
| Kurmann/Kayser | 9/10 | 5408 days | 1% |
| Anja Allphell | 9/10 | 5411 days | 1% |
| Nadja | 10/10 | 5417 days | 1% |
| Matthew | 9/10 | 5418 days | 1% |
| David | 8/10 | 5420 days | 1% |
| Trov & Liz Warren | 10/10 | 5422 days | 1% |
| Caroline & Jochen | 3/10 | 5422 days | 0% |
| David and Karin | 10/10 | 5423 days | 1% |
| Chamton | 2/10 | 5430 days | 0% |
| Campfans | 1/10 | 5461 days | 0% |
| Mikeminch | 9/10 | 5522 days | 1% |
| BigSis | 4/10 | 5614 days | 1% |
| Rob | 8/10 | 5684 days | 1% |
| David | 7/10 | 5700 days | 1% |
| kempt | 8/10 | 5706 days | 1% |
| Venot | 8/10 | 5770 days | 1% |
| Gail Mckinstry | 10/10 | 5773 days | 1% |
| Hans & Huxi | 9/10 | 5775 days | 1% |
| Luisa | 9/10 | 5777 days | 1% |
| Jakob Pedersen | 9/10 | 5777 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5787 days | 1% |
| Becky | 8/10 | 5788 days | 1% |
| Belinda Godhard | 2/10 | 5792 days | 0% |
| Lamb | 1/10 | 5794 days | 0% |
| olafrick | 6/10 | 5795 days | 1% |
| deanlaw | 10/10 | 5840 days | 1% |
| annett | 9/10 | 5842 days | 1% |
| usigmund | 7/10 | 5846 days | 1% |
| Emma Coltman | 10/10 | 5859 days | 1% |
| H Simpson | 8/10 | 5861 days | 1% |
| Debbie Rathbone | 1/10 | 5864 days | 0% |
| Hans Hoff | 9/10 | 5865 days | 1% |
| Roeder Grit | 10/10 | 5868 days | 1% |
| Ulyate | 8/10 | 5868 days | 1% |
| Bernard Misfud | 9/10 | 5868 days | 1% |
| Christine Suess | 10/10 | 5869 days | 1% |
| eowyn2k | 8/10 | 5887 days | 1% |
| lannie | 4/10 | 6011 days | 1% |
| DaveV | 9/10 | 6117 days | 1% |
| RichardE | 10/10 | 6136 days | 1% |
| EelcoK | 8/10 | 6136 days | 1% |
| ZimmermannA | 4/10 | 6142 days | 1% |
| AnneliesK | 6/10 | 6142 days | 1% |
| david | 8/10 | 6144 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.53% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 174 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 171 | -3.47% |
| 172 | -3.49% |
| 173 | -3.51% |
| 174 | -3.53% |
| 175 | -3.55% |
| 176 | -3.57% |
| 177 | -3.59% |
| … | … |
Balancing Adjustment
2.55% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.