Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
158 Valid Reviews
The Hahei Beach Resort experience has a total of 161 reviews. There are 158 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 158 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 34 |
|
22% |
| 9/10 | 44 |
|
28% |
| 8/10 | 34 |
|
22% |
| 7/10 | 17 |
|
11% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 3 |
|
2% |
| 1/10 | 4 |
|
3% |
78.80% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.80% and is based on 158 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 158 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
85.30%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Viktoria | 10/10 | 223 days | 100% |
| Sam | 5/10 | 343 days | 73% |
| Joel | 10/10 | 435 days | 92% |
| Daniel Carranza | 9/10 | 466 days | 89% |
| Marcela | 10/10 | 466 days | 90% |
| Travel1 | 7/10 | 680 days | 70% |
| Sue | 10/10 | 709 days | 73% |
| Rob | 9/10 | 862 days | 59% |
| iona.catley@hotmail.co.uk | 7/10 | 1046 days | 38% |
| Niels Wamsler-Jensen | 2/10 | 1105 days | 16% |
| Emily | 10/10 | 1166 days | 31% |
| Scott D | 8/10 | 1166 days | 30% |
| cearon | 8/10 | 1350 days | 18% |
| Lunar Orbit | 7/10 | 1501 days | 10% |
| Trish | 9/10 | 1715 days | 6% |
| Ashleigh | 8/10 | 1776 days | 5% |
| Maria | 8/10 | 2141 days | 4% |
| L&A | 3/10 | 2201 days | 2% |
| Gareth | 7/10 | 2201 days | 4% |
| Bert | 6/10 | 2232 days | 4% |
| Timo | 10/10 | 2293 days | 4% |
| Charlotte | 9/10 | 2385 days | 4% |
| Kate | 9/10 | 2446 days | 4% |
| Margie | 7/10 | 2476 days | 4% |
| Maggie | 8/10 | 2476 days | 4% |
| Andy and Julia | 9/10 | 2507 days | 4% |
| Micaela C. | 10/10 | 2507 days | 4% |
| Stefan Miedzinski | 10/10 | 2507 days | 4% |
| Marie van Tol | 8/10 | 2535 days | 4% |
| Michael | 6/10 | 2535 days | 3% |
| Francois & Caroline | 7/10 | 2566 days | 3% |
| Macker | 7/10 | 2627 days | 3% |
| Grizzly Girl | 6/10 | 2658 days | 3% |
| Peter | 9/10 | 2811 days | 3% |
| Bradletn | 9/10 | 2841 days | 3% |
| Michael Stützle | 6/10 | 2841 days | 3% |
| Michelle Smith | 8/10 | 2900 days | 3% |
| Helen Bond | 10/10 | 2900 days | 3% |
| Eversons | 8/10 | 2900 days | 3% |
| Christoph Sand | 5/10 | 2906 days | 2% |
| Amy Lord | 9/10 | 2907 days | 3% |
| Keith Salway | 10/10 | 2911 days | 3% |
| Hannah Young | 10/10 | 2930 days | 3% |
| Jabba | 10/10 | 2930 days | 3% |
| David Jague | 9/10 | 2949 days | 3% |
| Shawn Hoelsch | 10/10 | 2954 days | 3% |
| Courtney Howes | 8/10 | 2967 days | 3% |
| Fifi and Jay | 9/10 | 3150 days | 2% |
| Will Casey | 10/10 | 3185 days | 2% |
| Frank Hofmann | 10/10 | 3231 days | 2% |
| Lisa | 10/10 | 3257 days | 2% |
| Sean Cox | 10/10 | 3312 days | 2% |
| Murray Sutherland | 9/10 | 3316 days | 2% |
| Stuart Morgan | 8/10 | 3392 days | 2% |
| Laurie | 8/10 | 3393 days | 2% |
| Mike Guest | 8/10 | 3394 days | 2% |
| Catherine Davison | 10/10 | 3566 days | 2% |
| David Elliott | 9/10 | 3570 days | 2% |
| Peter Barker | 8/10 | 3580 days | 2% |
| Julia Rey | 9/10 | 3620 days | 1% |
| Steve Newton | 5/10 | 3629 days | 1% |
| Patrick Austin | 6/10 | 3662 days | 1% |
| Hana Rachfalik | 10/10 | 3680 days | 1% |
| Christopher | 9/10 | 3681 days | 1% |
| Iwona Garczynska | 8/10 | 3693 days | 1% |
| Mike Merrick | 8/10 | 3989 days | 1% |
| misstassie | 7/10 | 4026 days | 1% |
| Bert Snel | 9/10 | 4057 days | 1% |
| Jan Legein | 9/10 | 4310 days | 0% |
| Tobias Thull | 7/10 | 4336 days | 0% |
| Aurelien Noailly | 6/10 | 4341 days | 0% |
| 2 tent travelers from Montreal | 10/10 | 4423 days | 1% |
| Julian Roots | 9/10 | 4698 days | 1% |
| Missy and Chaz | 3/10 | 4708 days | 0% |
| 1246km | 4/10 | 4757 days | 1% |
| Will and Taylor | 5/10 | 4757 days | 1% |
| Philip Gibbons | 7/10 | 4757 days | 1% |
| Alekandra Ulm | 10/10 | 4770 days | 1% |
| Lutz Huuemorder | 8/10 | 4794 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4794 days | 1% |
| joules1000 | 6/10 | 5032 days | 1% |
| suemax | 9/10 | 5032 days | 1% |
| Jonathan Tuthill | 7/10 | 5048 days | 1% |
| Rob Klauer | 9/10 | 5051 days | 1% |
| Shain Herbert | 9/10 | 5058 days | 1% |
| Susanne A | 8/10 | 5060 days | 1% |
| Janet | 8/10 | 5068 days | 1% |
| Christian & Julia | 9/10 | 5073 days | 1% |
| Ryan Pynappels | 9/10 | 5074 days | 1% |
| Preben vil Helmsen | 9/10 | 5075 days | 1% |
| Markus Heummer | 8/10 | 5076 days | 1% |
| Rachel | 7/10 | 5077 days | 1% |
| Stephan Wolter | 9/10 | 5077 days | 1% |
| Ralf Glaser | 9/10 | 5080 days | 1% |
| Nout de Wit | 7/10 | 5084 days | 1% |
| Maria Dietrich | 8/10 | 5087 days | 1% |
| Leander Siegert | 7/10 | 5090 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 5091 days | 0% |
| Remy van Heugten | 4/10 | 5091 days | 1% |
| Manuela Zimmerti | 9/10 | 5155 days | 1% |
| Ross Cooke | 8/10 | 5161 days | 1% |
| Gerard Crothers | 9/10 | 5161 days | 1% |
| Willem & Lilian | 7/10 | 5163 days | 1% |
| Cornelia & Josef | 10/10 | 5166 days | 1% |
| Waldemar Schuler | 9/10 | 5170 days | 1% |
| Theresa | 9/10 | 5170 days | 1% |
| Helen Evans | 8/10 | 5412 days | 1% |
| Jason & Beth Berlin | 9/10 | 5415 days | 1% |
| Jackie MacRostie | 10/10 | 5419 days | 1% |
| Michael Messuie | 9/10 | 5419 days | 1% |
| Dirk Van Den Berg | 10/10 | 5423 days | 1% |
| Faye Cox | 8/10 | 5427 days | 1% |
| Wouter Teensma | 9/10 | 5433 days | 1% |
| Michel Op't Landt | 8/10 | 5435 days | 1% |
| Kurmann/Kayser | 9/10 | 5435 days | 1% |
| Anja Allphell | 9/10 | 5438 days | 1% |
| Nadja | 10/10 | 5444 days | 1% |
| Matthew | 9/10 | 5445 days | 1% |
| David | 8/10 | 5447 days | 1% |
| Trov & Liz Warren | 10/10 | 5449 days | 1% |
| Caroline & Jochen | 3/10 | 5449 days | 0% |
| David and Karin | 10/10 | 5450 days | 1% |
| Chamton | 2/10 | 5457 days | 0% |
| Campfans | 1/10 | 5488 days | 0% |
| Mikeminch | 9/10 | 5549 days | 1% |
| BigSis | 4/10 | 5641 days | 1% |
| Rob | 8/10 | 5711 days | 1% |
| David | 7/10 | 5727 days | 1% |
| kempt | 8/10 | 5733 days | 1% |
| Venot | 8/10 | 5797 days | 1% |
| Gail Mckinstry | 10/10 | 5800 days | 1% |
| Hans & Huxi | 9/10 | 5802 days | 1% |
| Luisa | 9/10 | 5804 days | 1% |
| Jakob Pedersen | 9/10 | 5804 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5814 days | 1% |
| Becky | 8/10 | 5815 days | 1% |
| Belinda Godhard | 2/10 | 5819 days | 0% |
| Lamb | 1/10 | 5821 days | 0% |
| olafrick | 6/10 | 5822 days | 1% |
| deanlaw | 10/10 | 5867 days | 1% |
| annett | 9/10 | 5869 days | 1% |
| usigmund | 7/10 | 5873 days | 1% |
| Emma Coltman | 10/10 | 5886 days | 1% |
| H Simpson | 8/10 | 5888 days | 1% |
| Debbie Rathbone | 1/10 | 5891 days | 0% |
| Hans Hoff | 9/10 | 5892 days | 1% |
| Roeder Grit | 10/10 | 5895 days | 1% |
| Ulyate | 8/10 | 5895 days | 1% |
| Bernard Misfud | 9/10 | 5895 days | 1% |
| Christine Suess | 10/10 | 5896 days | 1% |
| eowyn2k | 8/10 | 5914 days | 1% |
| lannie | 4/10 | 6038 days | 1% |
| DaveV | 9/10 | 6144 days | 1% |
| RichardE | 10/10 | 6163 days | 1% |
| EelcoK | 8/10 | 6163 days | 1% |
| ZimmermannA | 4/10 | 6169 days | 1% |
| AnneliesK | 6/10 | 6169 days | 1% |
| david | 8/10 | 6171 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
2.67% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.