Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
162 Valid Reviews
The Hahei Beach Resort experience has a total of 165 reviews. There are 162 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 162 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 37 |
|
23% |
| 9/10 | 44 |
|
27% |
| 8/10 | 34 |
|
21% |
| 7/10 | 17 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 4 |
|
2% |
| 1/10 | 4 |
|
2% |
78.83% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.83% and is based on 162 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 162 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.86%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Morgan | 10/10 | 232 days | 100% |
| Bernard Carter | 10/10 | 232 days | 100% |
| Jan | 2/10 | 291 days | 45% |
| Paul T Beisser III | 10/10 | 383 days | 95% |
| Viktoria | 10/10 | 505 days | 88% |
| Sam | 5/10 | 625 days | 61% |
| Joel | 10/10 | 717 days | 73% |
| Daniel Carranza | 9/10 | 748 days | 70% |
| Marcela | 10/10 | 748 days | 70% |
| Travel1 | 7/10 | 962 days | 46% |
| Sue | 10/10 | 991 days | 46% |
| Rob | 9/10 | 1144 days | 32% |
| iona.catley@hotmail.co.uk | 7/10 | 1328 days | 18% |
| Niels Wamsler-Jensen | 2/10 | 1387 days | 7% |
| Emily | 10/10 | 1448 days | 13% |
| Scott D | 8/10 | 1448 days | 13% |
| cearon | 8/10 | 1632 days | 7% |
| Lunar Orbit | 7/10 | 1783 days | 5% |
| Trish | 9/10 | 1997 days | 5% |
| Ashleigh | 8/10 | 2058 days | 5% |
| Maria | 8/10 | 2423 days | 4% |
| L&A | 3/10 | 2483 days | 2% |
| Gareth | 7/10 | 2483 days | 3% |
| Bert | 6/10 | 2514 days | 3% |
| Timo | 10/10 | 2575 days | 4% |
| Charlotte | 9/10 | 2667 days | 3% |
| Kate | 9/10 | 2728 days | 3% |
| Margie | 7/10 | 2758 days | 3% |
| Maggie | 8/10 | 2758 days | 3% |
| Andy and Julia | 9/10 | 2789 days | 3% |
| Micaela C. | 10/10 | 2789 days | 3% |
| Stefan Miedzinski | 10/10 | 2789 days | 3% |
| Marie van Tol | 8/10 | 2817 days | 3% |
| Michael | 6/10 | 2817 days | 3% |
| Francois & Caroline | 7/10 | 2848 days | 3% |
| Macker | 7/10 | 2909 days | 3% |
| Grizzly Girl | 6/10 | 2940 days | 2% |
| Peter | 9/10 | 3093 days | 2% |
| Bradletn | 9/10 | 3123 days | 2% |
| Michael Stützle | 6/10 | 3123 days | 2% |
| Michelle Smith | 8/10 | 3182 days | 2% |
| Helen Bond | 10/10 | 3182 days | 2% |
| Eversons | 8/10 | 3182 days | 2% |
| Christoph Sand | 5/10 | 3188 days | 2% |
| Amy Lord | 9/10 | 3189 days | 2% |
| Keith Salway | 10/10 | 3193 days | 2% |
| Hannah Young | 10/10 | 3213 days | 2% |
| Jabba | 10/10 | 3213 days | 2% |
| David Jague | 9/10 | 3231 days | 2% |
| Shawn Hoelsch | 10/10 | 3236 days | 2% |
| Courtney Howes | 8/10 | 3249 days | 2% |
| Fifi and Jay | 9/10 | 3432 days | 2% |
| Will Casey | 10/10 | 3467 days | 2% |
| Frank Hofmann | 10/10 | 3513 days | 2% |
| Lisa | 10/10 | 3539 days | 2% |
| Sean Cox | 10/10 | 3594 days | 2% |
| Murray Sutherland | 9/10 | 3598 days | 1% |
| Stuart Morgan | 8/10 | 3674 days | 1% |
| Laurie | 8/10 | 3675 days | 1% |
| Mike Guest | 8/10 | 3676 days | 1% |
| Catherine Davison | 10/10 | 3848 days | 1% |
| David Elliott | 9/10 | 3853 days | 1% |
| Peter Barker | 8/10 | 3862 days | 1% |
| Julia Rey | 9/10 | 3902 days | 1% |
| Steve Newton | 5/10 | 3911 days | 1% |
| Patrick Austin | 6/10 | 3944 days | 1% |
| Hana Rachfalik | 10/10 | 3962 days | 1% |
| Christopher | 9/10 | 3963 days | 1% |
| Iwona Garczynska | 8/10 | 3975 days | 1% |
| Mike Merrick | 8/10 | 4271 days | 0% |
| misstassie | 7/10 | 4309 days | 0% |
| Bert Snel | 9/10 | 4340 days | 0% |
| Jan Legein | 9/10 | 4592 days | 1% |
| Tobias Thull | 7/10 | 4618 days | 1% |
| Aurelien Noailly | 6/10 | 4623 days | 1% |
| 2 tent travelers from Montreal | 10/10 | 4705 days | 1% |
| Julian Roots | 9/10 | 4980 days | 1% |
| Missy and Chaz | 3/10 | 4990 days | 0% |
| 1246km | 4/10 | 5039 days | 1% |
| Will and Taylor | 5/10 | 5039 days | 1% |
| Philip Gibbons | 7/10 | 5039 days | 1% |
| Alekandra Ulm | 10/10 | 5052 days | 1% |
| Lutz Huuemorder | 8/10 | 5076 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 5076 days | 1% |
| joules1000 | 6/10 | 5314 days | 1% |
| suemax | 9/10 | 5314 days | 1% |
| Jonathan Tuthill | 7/10 | 5330 days | 1% |
| Rob Klauer | 9/10 | 5333 days | 1% |
| Shain Herbert | 9/10 | 5340 days | 1% |
| Susanne A | 8/10 | 5342 days | 1% |
| Janet | 8/10 | 5350 days | 1% |
| Christian & Julia | 9/10 | 5355 days | 1% |
| Ryan Pynappels | 9/10 | 5356 days | 1% |
| Preben vil Helmsen | 9/10 | 5357 days | 1% |
| Markus Heummer | 8/10 | 5358 days | 1% |
| Rachel | 7/10 | 5359 days | 1% |
| Stephan Wolter | 9/10 | 5359 days | 1% |
| Ralf Glaser | 9/10 | 5362 days | 1% |
| Nout de Wit | 7/10 | 5366 days | 1% |
| Maria Dietrich | 8/10 | 5369 days | 1% |
| Leander Siegert | 7/10 | 5372 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 5373 days | 0% |
| Remy van Heugten | 4/10 | 5373 days | 1% |
| Manuela Zimmerti | 9/10 | 5437 days | 1% |
| Ross Cooke | 8/10 | 5443 days | 1% |
| Gerard Crothers | 9/10 | 5443 days | 1% |
| Willem & Lilian | 7/10 | 5445 days | 1% |
| Cornelia & Josef | 10/10 | 5448 days | 1% |
| Waldemar Schuler | 9/10 | 5452 days | 1% |
| Theresa | 9/10 | 5452 days | 1% |
| Helen Evans | 8/10 | 5694 days | 1% |
| Jason & Beth Berlin | 9/10 | 5697 days | 1% |
| Jackie MacRostie | 10/10 | 5701 days | 1% |
| Michael Messuie | 9/10 | 5701 days | 1% |
| Dirk Van Den Berg | 10/10 | 5705 days | 1% |
| Faye Cox | 8/10 | 5709 days | 1% |
| Wouter Teensma | 9/10 | 5715 days | 1% |
| Michel Op't Landt | 8/10 | 5717 days | 1% |
| Kurmann/Kayser | 9/10 | 5717 days | 1% |
| Anja Allphell | 9/10 | 5720 days | 1% |
| Nadja | 10/10 | 5726 days | 1% |
| Matthew | 9/10 | 5727 days | 1% |
| David | 8/10 | 5729 days | 1% |
| Trov & Liz Warren | 10/10 | 5731 days | 1% |
| Caroline & Jochen | 3/10 | 5731 days | 0% |
| David and Karin | 10/10 | 5732 days | 1% |
| Chamton | 2/10 | 5739 days | 0% |
| Campfans | 1/10 | 5770 days | 0% |
| Mikeminch | 9/10 | 5831 days | 1% |
| BigSis | 4/10 | 5923 days | 1% |
| Rob | 8/10 | 5993 days | 1% |
| David | 7/10 | 6009 days | 1% |
| kempt | 8/10 | 6015 days | 1% |
| Venot | 8/10 | 6079 days | 1% |
| Gail Mckinstry | 10/10 | 6082 days | 1% |
| Hans & Huxi | 9/10 | 6084 days | 1% |
| Luisa | 9/10 | 6086 days | 1% |
| Jakob Pedersen | 9/10 | 6086 days | 1% |
| Martÿn Steenvoorden | 5/10 | 6096 days | 1% |
| Becky | 8/10 | 6097 days | 1% |
| Belinda Godhard | 2/10 | 6101 days | 0% |
| Lamb | 1/10 | 6103 days | 0% |
| olafrick | 6/10 | 6104 days | 1% |
| deanlaw | 10/10 | 6149 days | 1% |
| annett | 9/10 | 6151 days | 1% |
| usigmund | 7/10 | 6155 days | 1% |
| Emma Coltman | 10/10 | 6168 days | 1% |
| H Simpson | 8/10 | 6170 days | 1% |
| Debbie Rathbone | 1/10 | 6173 days | 0% |
| Hans Hoff | 9/10 | 6174 days | 1% |
| Roeder Grit | 10/10 | 6177 days | 1% |
| Ulyate | 8/10 | 6177 days | 1% |
| Bernard Misfud | 9/10 | 6177 days | 1% |
| Christine Suess | 10/10 | 6178 days | 1% |
| eowyn2k | 8/10 | 6196 days | 1% |
| lannie | 4/10 | 6320 days | 1% |
| DaveV | 9/10 | 6426 days | 1% |
| RichardE | 10/10 | 6445 days | 1% |
| EelcoK | 8/10 | 6445 days | 1% |
| ZimmermannA | 4/10 | 6451 days | 1% |
| AnneliesK | 6/10 | 6451 days | 1% |
| david | 8/10 | 6453 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.64% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.59% |
| 198 | -3.60% |
| 199 | -3.62% |
| 200 | -3.64% |
| 201 | -3.66% |
| 202 | -3.68% |
| 203 | -3.70% |
| … | … |
Balancing Adjustment
2.20% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.