G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
162 Valid Reviews
The Hahei Beach Resort experience has a total of 165 reviews. There are 162 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 162 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 37 |
|
23% |
| 9/10 | 44 |
|
27% |
| 8/10 | 34 |
|
21% |
| 7/10 | 17 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 4 |
|
2% |
| 1/10 | 4 |
|
2% |
78.83% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.83% and is based on 162 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 162 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.56%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Morgan | 10/10 | 52 days | 100% |
| Bernard Carter | 10/10 | 52 days | 100% |
| Jan | 2/10 | 111 days | 45% |
| Paul T Beisser III | 10/10 | 203 days | 98% |
| Viktoria | 10/10 | 325 days | 94% |
| Sam | 5/10 | 445 days | 68% |
| Joel | 10/10 | 537 days | 84% |
| Daniel Carranza | 9/10 | 568 days | 81% |
| Marcela | 10/10 | 568 days | 82% |
| Travel1 | 7/10 | 782 days | 61% |
| Sue | 10/10 | 811 days | 62% |
| Rob | 9/10 | 964 days | 47% |
| iona.catley@hotmail.co.uk | 7/10 | 1148 days | 29% |
| Niels Wamsler-Jensen | 2/10 | 1207 days | 12% |
| Emily | 10/10 | 1268 days | 22% |
| Scott D | 8/10 | 1268 days | 22% |
| cearon | 8/10 | 1452 days | 12% |
| Lunar Orbit | 7/10 | 1603 days | 7% |
| Trish | 9/10 | 1817 days | 5% |
| Ashleigh | 8/10 | 1878 days | 4% |
| Maria | 8/10 | 2243 days | 4% |
| L&A | 3/10 | 2303 days | 2% |
| Gareth | 7/10 | 2303 days | 3% |
| Bert | 6/10 | 2334 days | 3% |
| Timo | 10/10 | 2395 days | 3% |
| Charlotte | 9/10 | 2487 days | 3% |
| Kate | 9/10 | 2548 days | 3% |
| Margie | 7/10 | 2578 days | 3% |
| Maggie | 8/10 | 2578 days | 3% |
| Andy and Julia | 9/10 | 2609 days | 3% |
| Micaela C. | 10/10 | 2609 days | 3% |
| Stefan Miedzinski | 10/10 | 2609 days | 3% |
| Marie van Tol | 8/10 | 2637 days | 3% |
| Michael | 6/10 | 2637 days | 3% |
| Francois & Caroline | 7/10 | 2668 days | 3% |
| Macker | 7/10 | 2729 days | 3% |
| Grizzly Girl | 6/10 | 2760 days | 2% |
| Peter | 9/10 | 2913 days | 2% |
| Bradletn | 9/10 | 2943 days | 2% |
| Michael Stützle | 6/10 | 2943 days | 2% |
| Michelle Smith | 8/10 | 3002 days | 2% |
| Helen Bond | 10/10 | 3002 days | 2% |
| Eversons | 8/10 | 3002 days | 2% |
| Christoph Sand | 5/10 | 3008 days | 2% |
| Amy Lord | 9/10 | 3009 days | 2% |
| Keith Salway | 10/10 | 3013 days | 2% |
| Hannah Young | 10/10 | 3032 days | 2% |
| Jabba | 10/10 | 3032 days | 2% |
| David Jague | 9/10 | 3051 days | 2% |
| Shawn Hoelsch | 10/10 | 3056 days | 2% |
| Courtney Howes | 8/10 | 3069 days | 2% |
| Fifi and Jay | 9/10 | 3252 days | 2% |
| Will Casey | 10/10 | 3287 days | 2% |
| Frank Hofmann | 10/10 | 3333 days | 2% |
| Lisa | 10/10 | 3359 days | 2% |
| Sean Cox | 10/10 | 3414 days | 1% |
| Murray Sutherland | 9/10 | 3418 days | 1% |
| Stuart Morgan | 8/10 | 3494 days | 1% |
| Laurie | 8/10 | 3495 days | 1% |
| Mike Guest | 8/10 | 3496 days | 1% |
| Catherine Davison | 10/10 | 3668 days | 1% |
| David Elliott | 9/10 | 3672 days | 1% |
| Peter Barker | 8/10 | 3682 days | 1% |
| Julia Rey | 9/10 | 3722 days | 1% |
| Steve Newton | 5/10 | 3731 days | 1% |
| Patrick Austin | 6/10 | 3764 days | 1% |
| Hana Rachfalik | 10/10 | 3782 days | 1% |
| Christopher | 9/10 | 3783 days | 1% |
| Iwona Garczynska | 8/10 | 3795 days | 1% |
| Mike Merrick | 8/10 | 4091 days | 0% |
| misstassie | 7/10 | 4128 days | 0% |
| Bert Snel | 9/10 | 4159 days | 0% |
| Jan Legein | 9/10 | 4412 days | 1% |
| Tobias Thull | 7/10 | 4438 days | 1% |
| Aurelien Noailly | 6/10 | 4443 days | 0% |
| 2 tent travelers from Montreal | 10/10 | 4525 days | 1% |
| Julian Roots | 9/10 | 4800 days | 1% |
| Missy and Chaz | 3/10 | 4810 days | 0% |
| 1246km | 4/10 | 4859 days | 0% |
| Will and Taylor | 5/10 | 4859 days | 0% |
| Philip Gibbons | 7/10 | 4859 days | 1% |
| Alekandra Ulm | 10/10 | 4872 days | 1% |
| Lutz Huuemorder | 8/10 | 4896 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4896 days | 1% |
| joules1000 | 6/10 | 5134 days | 0% |
| suemax | 9/10 | 5134 days | 1% |
| Jonathan Tuthill | 7/10 | 5150 days | 1% |
| Rob Klauer | 9/10 | 5153 days | 1% |
| Shain Herbert | 9/10 | 5160 days | 1% |
| Susanne A | 8/10 | 5162 days | 1% |
| Janet | 8/10 | 5170 days | 1% |
| Christian & Julia | 9/10 | 5175 days | 1% |
| Ryan Pynappels | 9/10 | 5176 days | 1% |
| Preben vil Helmsen | 9/10 | 5177 days | 1% |
| Markus Heummer | 8/10 | 5178 days | 1% |
| Rachel | 7/10 | 5179 days | 1% |
| Stephan Wolter | 9/10 | 5179 days | 1% |
| Ralf Glaser | 9/10 | 5182 days | 1% |
| Nout de Wit | 7/10 | 5186 days | 1% |
| Maria Dietrich | 8/10 | 5189 days | 1% |
| Leander Siegert | 7/10 | 5192 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 5193 days | 0% |
| Remy van Heugten | 4/10 | 5193 days | 0% |
| Manuela Zimmerti | 9/10 | 5257 days | 1% |
| Ross Cooke | 8/10 | 5263 days | 1% |
| Gerard Crothers | 9/10 | 5263 days | 1% |
| Willem & Lilian | 7/10 | 5265 days | 1% |
| Cornelia & Josef | 10/10 | 5268 days | 1% |
| Waldemar Schuler | 9/10 | 5272 days | 1% |
| Theresa | 9/10 | 5272 days | 1% |
| Helen Evans | 8/10 | 5514 days | 1% |
| Jason & Beth Berlin | 9/10 | 5517 days | 1% |
| Jackie MacRostie | 10/10 | 5521 days | 1% |
| Michael Messuie | 9/10 | 5521 days | 1% |
| Dirk Van Den Berg | 10/10 | 5525 days | 1% |
| Faye Cox | 8/10 | 5529 days | 1% |
| Wouter Teensma | 9/10 | 5535 days | 1% |
| Michel Op't Landt | 8/10 | 5537 days | 1% |
| Kurmann/Kayser | 9/10 | 5537 days | 1% |
| Anja Allphell | 9/10 | 5540 days | 1% |
| Nadja | 10/10 | 5546 days | 1% |
| Matthew | 9/10 | 5547 days | 1% |
| David | 8/10 | 5549 days | 1% |
| Trov & Liz Warren | 10/10 | 5551 days | 1% |
| Caroline & Jochen | 3/10 | 5551 days | 0% |
| David and Karin | 10/10 | 5552 days | 1% |
| Chamton | 2/10 | 5559 days | 0% |
| Campfans | 1/10 | 5590 days | 0% |
| Mikeminch | 9/10 | 5651 days | 1% |
| BigSis | 4/10 | 5743 days | 0% |
| Rob | 8/10 | 5813 days | 1% |
| David | 7/10 | 5829 days | 1% |
| kempt | 8/10 | 5835 days | 1% |
| Venot | 8/10 | 5899 days | 1% |
| Gail Mckinstry | 10/10 | 5902 days | 1% |
| Hans & Huxi | 9/10 | 5904 days | 1% |
| Luisa | 9/10 | 5906 days | 1% |
| Jakob Pedersen | 9/10 | 5906 days | 1% |
| Martÿn Steenvoorden | 5/10 | 5916 days | 0% |
| Becky | 8/10 | 5917 days | 1% |
| Belinda Godhard | 2/10 | 5921 days | 0% |
| Lamb | 1/10 | 5923 days | 0% |
| olafrick | 6/10 | 5924 days | 0% |
| deanlaw | 10/10 | 5969 days | 1% |
| annett | 9/10 | 5971 days | 1% |
| usigmund | 7/10 | 5975 days | 1% |
| Emma Coltman | 10/10 | 5988 days | 1% |
| H Simpson | 8/10 | 5990 days | 1% |
| Debbie Rathbone | 1/10 | 5993 days | 0% |
| Hans Hoff | 9/10 | 5994 days | 1% |
| Roeder Grit | 10/10 | 5997 days | 1% |
| Ulyate | 8/10 | 5997 days | 1% |
| Bernard Misfud | 9/10 | 5997 days | 1% |
| Christine Suess | 10/10 | 5998 days | 1% |
| eowyn2k | 8/10 | 6016 days | 1% |
| lannie | 4/10 | 6140 days | 0% |
| DaveV | 9/10 | 6246 days | 1% |
| RichardE | 10/10 | 6265 days | 1% |
| EelcoK | 8/10 | 6265 days | 1% |
| ZimmermannA | 4/10 | 6271 days | 0% |
| AnneliesK | 6/10 | 6271 days | 0% |
| david | 8/10 | 6273 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.65% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 70 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 39 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 36 | -0.60% |
| 37 | -0.61% |
| 38 | -0.63% |
| 39 | -0.65% |
| 40 | -0.66% |
| 41 | -0.68% |
| 42 | -0.70% |
| … | … |
Balancing Adjustment
1.65% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.