Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hahei Beach Resort.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hahei Beach Resort
Valid Reviews
162 Valid Reviews
The Hahei Beach Resort experience has a total of 165 reviews. There are 162 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 162 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 37 |
|
23% |
| 9/10 | 44 |
|
27% |
| 8/10 | 34 |
|
21% |
| 7/10 | 17 |
|
10% |
| 6/10 | 9 |
|
6% |
| 5/10 | 5 |
|
3% |
| 4/10 | 5 |
|
3% |
| 3/10 | 3 |
|
2% |
| 2/10 | 4 |
|
2% |
| 1/10 | 4 |
|
2% |
78.83% Average
The raw data average (mean) for all the Hahei Beach Resort valid reviews is 78.83% and is based on 162 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
79 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 162 valid reviews, the experience has 79 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 79 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 15 |
|
19% |
| 9/10 | 26 |
|
33% |
| 8/10 | 17 |
|
22% |
| 7/10 | 8 |
|
10% |
| 6/10 | 2 |
|
3% |
| 5/10 | 1 |
|
1% |
| 4/10 | 3 |
|
4% |
| 3/10 | 2 |
|
3% |
| 2/10 | 2 |
|
3% |
| 1/10 | 3 |
|
4% |
78.23% Average
The raw data average (mean) for all the Hahei Beach Resort face-to-face reviews is 78.23% and is based on 79 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.75%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Morgan | 10/10 | 152 days | 100% |
| Bernard Carter | 10/10 | 152 days | 100% |
| Jan | 2/10 | 211 days | 45% |
| Paul T Beisser III | 10/10 | 303 days | 96% |
| Viktoria | 10/10 | 425 days | 91% |
| Sam | 5/10 | 545 days | 64% |
| Joel | 10/10 | 637 days | 78% |
| Daniel Carranza | 9/10 | 668 days | 75% |
| Marcela | 10/10 | 668 days | 75% |
| Travel1 | 7/10 | 882 days | 52% |
| Sue | 10/10 | 911 days | 53% |
| Rob | 9/10 | 1064 days | 38% |
| iona.catley@hotmail.co.uk | 7/10 | 1248 days | 22% |
| Niels Wamsler-Jensen | 2/10 | 1307 days | 9% |
| Emily | 10/10 | 1368 days | 17% |
| Scott D | 8/10 | 1368 days | 17% |
| cearon | 8/10 | 1552 days | 9% |
| Lunar Orbit | 7/10 | 1703 days | 5% |
| Trish | 9/10 | 1917 days | 5% |
| Ashleigh | 8/10 | 1978 days | 4% |
| Maria | 8/10 | 2343 days | 4% |
| L&A | 3/10 | 2403 days | 2% |
| Gareth | 7/10 | 2403 days | 3% |
| Bert | 6/10 | 2434 days | 3% |
| Timo | 10/10 | 2495 days | 4% |
| Charlotte | 9/10 | 2587 days | 3% |
| Kate | 9/10 | 2648 days | 3% |
| Margie | 7/10 | 2678 days | 3% |
| Maggie | 8/10 | 2678 days | 3% |
| Andy and Julia | 9/10 | 2709 days | 3% |
| Micaela C. | 10/10 | 2709 days | 3% |
| Stefan Miedzinski | 10/10 | 2709 days | 3% |
| Marie van Tol | 8/10 | 2737 days | 3% |
| Michael | 6/10 | 2737 days | 3% |
| Francois & Caroline | 7/10 | 2768 days | 3% |
| Macker | 7/10 | 2829 days | 3% |
| Grizzly Girl | 6/10 | 2860 days | 2% |
| Peter | 9/10 | 3013 days | 2% |
| Bradletn | 9/10 | 3043 days | 2% |
| Michael Stützle | 6/10 | 3043 days | 2% |
| Michelle Smith | 8/10 | 3102 days | 2% |
| Helen Bond | 10/10 | 3102 days | 2% |
| Eversons | 8/10 | 3102 days | 2% |
| Christoph Sand | 5/10 | 3108 days | 2% |
| Amy Lord | 9/10 | 3109 days | 2% |
| Keith Salway | 10/10 | 3113 days | 2% |
| Hannah Young | 10/10 | 3132 days | 2% |
| Jabba | 10/10 | 3132 days | 2% |
| David Jague | 9/10 | 3151 days | 2% |
| Shawn Hoelsch | 10/10 | 3156 days | 2% |
| Courtney Howes | 8/10 | 3169 days | 2% |
| Fifi and Jay | 9/10 | 3352 days | 2% |
| Will Casey | 10/10 | 3387 days | 2% |
| Frank Hofmann | 10/10 | 3433 days | 2% |
| Lisa | 10/10 | 3459 days | 2% |
| Sean Cox | 10/10 | 3514 days | 1% |
| Murray Sutherland | 9/10 | 3518 days | 1% |
| Stuart Morgan | 8/10 | 3594 days | 1% |
| Laurie | 8/10 | 3595 days | 1% |
| Mike Guest | 8/10 | 3596 days | 1% |
| Catherine Davison | 10/10 | 3768 days | 1% |
| David Elliott | 9/10 | 3772 days | 1% |
| Peter Barker | 8/10 | 3782 days | 1% |
| Julia Rey | 9/10 | 3822 days | 1% |
| Steve Newton | 5/10 | 3831 days | 1% |
| Patrick Austin | 6/10 | 3864 days | 1% |
| Hana Rachfalik | 10/10 | 3882 days | 1% |
| Christopher | 9/10 | 3883 days | 1% |
| Iwona Garczynska | 8/10 | 3895 days | 1% |
| Mike Merrick | 8/10 | 4191 days | 0% |
| misstassie | 7/10 | 4228 days | 0% |
| Bert Snel | 9/10 | 4259 days | 0% |
| Jan Legein | 9/10 | 4512 days | 1% |
| Tobias Thull | 7/10 | 4538 days | 1% |
| Aurelien Noailly | 6/10 | 4543 days | 1% |
| 2 tent travelers from Montreal | 10/10 | 4625 days | 1% |
| Julian Roots | 9/10 | 4900 days | 1% |
| Missy and Chaz | 3/10 | 4910 days | 0% |
| 1246km | 4/10 | 4959 days | 0% |
| Will and Taylor | 5/10 | 4959 days | 1% |
| Philip Gibbons | 7/10 | 4959 days | 1% |
| Alekandra Ulm | 10/10 | 4972 days | 1% |
| Lutz Huuemorder | 8/10 | 4996 days | 1% |
| Jim and JoAnn Harllee | 10/10 | 4996 days | 1% |
| joules1000 | 6/10 | 5234 days | 1% |
| suemax | 9/10 | 5234 days | 1% |
| Jonathan Tuthill | 7/10 | 5250 days | 1% |
| Rob Klauer | 9/10 | 5253 days | 1% |
| Shain Herbert | 9/10 | 5260 days | 1% |
| Susanne A | 8/10 | 5262 days | 1% |
| Janet | 8/10 | 5270 days | 1% |
| Christian & Julia | 9/10 | 5275 days | 1% |
| Ryan Pynappels | 9/10 | 5276 days | 1% |
| Preben vil Helmsen | 9/10 | 5277 days | 1% |
| Markus Heummer | 8/10 | 5278 days | 1% |
| Rachel | 7/10 | 5279 days | 1% |
| Stephan Wolter | 9/10 | 5279 days | 1% |
| Ralf Glaser | 9/10 | 5282 days | 1% |
| Nout de Wit | 7/10 | 5286 days | 1% |
| Maria Dietrich | 8/10 | 5289 days | 1% |
| Leander Siegert | 7/10 | 5292 days | 1% |
| Lilja Bjork Hermannsdottir | 1/10 | 5293 days | 0% |
| Remy van Heugten | 4/10 | 5293 days | 0% |
| Manuela Zimmerti | 9/10 | 5357 days | 1% |
| Ross Cooke | 8/10 | 5363 days | 1% |
| Gerard Crothers | 9/10 | 5363 days | 1% |
| Willem & Lilian | 7/10 | 5365 days | 1% |
| Cornelia & Josef | 10/10 | 5368 days | 1% |
| Waldemar Schuler | 9/10 | 5372 days | 1% |
| Theresa | 9/10 | 5372 days | 1% |
| Helen Evans | 8/10 | 5614 days | 1% |
| Jason & Beth Berlin | 9/10 | 5617 days | 1% |
| Jackie MacRostie | 10/10 | 5621 days | 1% |
| Michael Messuie | 9/10 | 5621 days | 1% |
| Dirk Van Den Berg | 10/10 | 5625 days | 1% |
| Faye Cox | 8/10 | 5629 days | 1% |
| Wouter Teensma | 9/10 | 5635 days | 1% |
| Michel Op't Landt | 8/10 | 5637 days | 1% |
| Kurmann/Kayser | 9/10 | 5637 days | 1% |
| Anja Allphell | 9/10 | 5640 days | 1% |
| Nadja | 10/10 | 5646 days | 1% |
| Matthew | 9/10 | 5647 days | 1% |
| David | 8/10 | 5649 days | 1% |
| Trov & Liz Warren | 10/10 | 5651 days | 1% |
| Caroline & Jochen | 3/10 | 5651 days | 0% |
| David and Karin | 10/10 | 5652 days | 1% |
| Chamton | 2/10 | 5659 days | 0% |
| Campfans | 1/10 | 5690 days | 0% |
| Mikeminch | 9/10 | 5751 days | 1% |
| BigSis | 4/10 | 5843 days | 0% |
| Rob | 8/10 | 5913 days | 1% |
| David | 7/10 | 5929 days | 1% |
| kempt | 8/10 | 5935 days | 1% |
| Venot | 8/10 | 5999 days | 1% |
| Gail Mckinstry | 10/10 | 6002 days | 1% |
| Hans & Huxi | 9/10 | 6004 days | 1% |
| Luisa | 9/10 | 6006 days | 1% |
| Jakob Pedersen | 9/10 | 6006 days | 1% |
| Martÿn Steenvoorden | 5/10 | 6016 days | 1% |
| Becky | 8/10 | 6017 days | 1% |
| Belinda Godhard | 2/10 | 6021 days | 0% |
| Lamb | 1/10 | 6023 days | 0% |
| olafrick | 6/10 | 6024 days | 1% |
| deanlaw | 10/10 | 6069 days | 1% |
| annett | 9/10 | 6071 days | 1% |
| usigmund | 7/10 | 6075 days | 1% |
| Emma Coltman | 10/10 | 6088 days | 1% |
| H Simpson | 8/10 | 6090 days | 1% |
| Debbie Rathbone | 1/10 | 6093 days | 0% |
| Hans Hoff | 9/10 | 6094 days | 1% |
| Roeder Grit | 10/10 | 6097 days | 1% |
| Ulyate | 8/10 | 6097 days | 1% |
| Bernard Misfud | 9/10 | 6097 days | 1% |
| Christine Suess | 10/10 | 6098 days | 1% |
| eowyn2k | 8/10 | 6116 days | 1% |
| lannie | 4/10 | 6240 days | 0% |
| DaveV | 9/10 | 6346 days | 1% |
| RichardE | 10/10 | 6365 days | 1% |
| EelcoK | 8/10 | 6365 days | 1% |
| ZimmermannA | 4/10 | 6371 days | 0% |
| AnneliesK | 6/10 | 6371 days | 1% |
| david | 8/10 | 6373 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hahei Beach Resort experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.46% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 123 days. However the Hahei Beach Resort experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hahei Beach Resort experience has been adjusted for 139 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 136 | -1.42% |
| 137 | -1.43% |
| 138 | -1.45% |
| 139 | -1.46% |
| 140 | -1.47% |
| 141 | -1.48% |
| 142 | -1.49% |
| … | … |
Balancing Adjustment
1.77% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.