Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Long Bay Motor Camp.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Long Bay Motor Camp
Valid Reviews
39 Valid Reviews
The Long Bay Motor Camp experience has a total of 39 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 39 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
26% |
| 9/10 | 9 |
|
23% |
| 8/10 | 5 |
|
13% |
| 7/10 | 4 |
|
10% |
| 6/10 | 6 |
|
15% |
| 5/10 | 0 |
|
0% |
| 4/10 | 3 |
|
8% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
5% |
76.67% Average
The raw data average (mean) for all the Long Bay Motor Camp valid reviews is 76.67% and is based on 39 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
5 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 39 valid reviews, the experience has 5 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 5 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
40% |
| 9/10 | 1 |
|
20% |
| 8/10 | 1 |
|
20% |
| 7/10 | 1 |
|
20% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.00% Average
The raw data average (mean) for all the Long Bay Motor Camp face-to-face reviews is 88.00% and is based on 5 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.66%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Maria | 7/10 | 667 days | 100% |
| Sebastian | 10/10 | 728 days | 100% |
| Len Cons | 6/10 | 881 days | 69% |
| Jess | 9/10 | 1033 days | 58% |
| Antonia | 10/10 | 1063 days | 55% |
| Dons | 9/10 | 1398 days | 22% |
| Rokki Bud | 10/10 | 1428 days | 20% |
| Jo McAlpine | 6/10 | 1701 days | 7% |
| Johnny H | 7/10 | 2494 days | 5% |
| Tam | 10/10 | 2769 days | 4% |
| Jim | 1/10 | 2828 days | 2% |
| Sarah | 9/10 | 3103 days | 3% |
| Kennie Pritchard | 10/10 | 3328 days | 3% |
| Anja Röhrich | 8/10 | 3449 days | 2% |
| Joan Robinson | 8/10 | 3486 days | 2% |
| Neil Warnock | 9/10 | 3589 days | 2% |
| Herma Betten | 8/10 | 3624 days | 2% |
| Kyle Johnson | 6/10 | 3835 days | 1% |
| Kevin Kooijman | 10/10 | 3880 days | 1% |
| Amy Kasper | 9/10 | 3888 days | 1% |
| Shelley Bates | 10/10 | 3893 days | 1% |
| Julia Hoell | 4/10 | 3939 days | 1% |
| Gayle Campbell | 6/10 | 3970 days | 1% |
| Chris | 9/10 | 4169 days | 1% |
| Peter Scolari | 6/10 | 4174 days | 0% |
| Sian Lewis | 8/10 | 4320 days | 0% |
| Shirley O | 7/10 | 4350 days | 0% |
| Lee Powell | 4/10 | 4746 days | 1% |
| Rob & Margot | 9/10 | 4776 days | 1% |
| FlyingKiwiGirl | 6/10 | 4960 days | 1% |
| Kathy Hart | 9/10 | 5264 days | 1% |
| daman | 10/10 | 5294 days | 1% |
| Graham | 10/10 | 5707 days | 1% |
| Robin | 4/10 | 5781 days | 1% |
| Gunther | 7/10 | 5969 days | 1% |
| Matilda Hansson | 10/10 | 6047 days | 1% |
| Carolina Gonzalez | 8/10 | 6082 days | 1% |
| Marjon Dufrenne | 1/10 | 6115 days | 1% |
| VictoriaH | 9/10 | 6425 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Long Bay Motor Camp experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.23% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 68 days. However the Long Bay Motor Camp experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Long Bay Motor Camp experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.18% |
| 198 | -3.20% |
| 199 | -3.21% |
| 200 | -3.23% |
| 201 | -3.25% |
| 202 | -3.26% |
| 203 | -3.28% |
| … | … |
Balancing Adjustment
2.88% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.