Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Sapphire Springs Holiday Park and Thermal Pools.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Sapphire Springs Holiday Park and Thermal Pools

Valid Reviews

23 Valid Reviews

The Sapphire Springs Holiday Park and Thermal Pools experience has a total of 24 reviews. There are 23 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Within these 23 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.

Below is the distribution of ratings for the 23 valid reviews:

Rating Count Percentage
10/10 5
9/10 4
8/10 5
7/10 2
6/10 2
5/10 4
4/10 1
3/10 0
2/10 0
1/10 0

76.52% Average

The raw data average (mean) for all the Sapphire Springs Holiday Park and Thermal Pools valid reviews is 76.52% and is based on 23 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Weighted Average


Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Phil and Dianne Neal 7/10 21 days 100%
P, H & H 8/10 235 days 95%
Grubs 8/10 325 days 87%
Jo 7/10 325 days 83%
Ellie 5/10 478 days 57%
Stefan&Kristin 6/10 721 days 25%
Neil 10/10 782 days 22%
Beth and Leo 10/10 1025 days 6%
Trent 8/10 1117 days 5%
Ingrid Peters 10/10 1117 days 5%
Gordon Otte 8/10 1380 days 5%
Edwina Swingler 4/10 1903 days 3%
Ann Lucas 10/10 1968 days 4%
Ulrich Rix 9/10 2120 days 3%
Julia Summa 6/10 2127 days 3%
Pete and Viv 10/10 2212 days 3%
Niall Crosby 9/10 2285 days 3%
Jesiah Alexander 9/10 2415 days 3%
Barrie & Judy Cavill 8/10 2851 days 2%
Andrea Stokes 9/10 2943 days 1%
Janet Dowling 5/10 3004 days 1%
Ralph and Leonie 5/10 3239 days 0%
joules1000 5/10 3582 days 0%


Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sapphire Springs Holiday Park and Thermal Pools experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.18% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 56 days. However the Sapphire Springs Holiday Park and Thermal Pools experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Sapphire Springs Holiday Park and Thermal Pools experience has been adjusted for 10 days. Adjustments are according to the following table.

Days Adjustment
7 -0.13%
8 -0.15%
9 -0.17%
10 -0.18%
11 -0.20%
12 -0.22%
13 -0.24%

Final Ranking Score


The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.