Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Sapphire Springs Holiday Park and Thermal Pools.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Sapphire Springs Holiday Park and Thermal Pools

Valid Reviews

22 Valid Reviews

The Sapphire Springs Holiday Park and Thermal Pools experience has a total of 23 reviews. There are 22 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Within these 22 valid reviews, the experience has 1 face-to-face review collected during interviews by our team.

Below is the distribution of ratings for the 22 valid reviews:

Rating Count Percentage
10/10 5
9/10 4
8/10 5
7/10 1
6/10 2
5/10 4
4/10 1
3/10 0
2/10 0
1/10 0

76.82% Average

The raw data average (mean) for all the Sapphire Springs Holiday Park and Thermal Pools valid reviews is 76.82% and is based on 22 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Weighted Average


Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
P, H & H 8/10 146 days 100%
Grubs 8/10 236 days 94%
Jo 7/10 236 days 90%
Ellie 5/10 389 days 67%
Stefan&Kristin 6/10 632 days 35%
Neil 10/10 693 days 33%
Beth and Leo 10/10 936 days 10%
Trent 8/10 1028 days 6%
Ingrid Peters 10/10 1028 days 6%
Gordon Otte 8/10 1291 days 5%
Edwina Swingler 4/10 1814 days 3%
Ann Lucas 10/10 1880 days 4%
Ulrich Rix 9/10 2032 days 3%
Julia Summa 6/10 2038 days 3%
Pete and Viv 10/10 2123 days 3%
Niall Crosby 9/10 2196 days 3%
Jesiah Alexander 9/10 2326 days 3%
Barrie & Judy Cavill 8/10 2762 days 2%
Andrea Stokes 9/10 2854 days 1%
Janet Dowling 5/10 2915 days 1%
Ralph and Leonie 5/10 3150 days 0%
joules1000 5/10 3493 days 0%


Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Sapphire Springs Holiday Park and Thermal Pools experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-1.35% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Sapphire Springs Holiday Park and Thermal Pools experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Sapphire Springs Holiday Park and Thermal Pools experience has been adjusted for 132 days. Adjustments are according to the following table.

Days Adjustment
129 -1.32%
130 -1.33%
131 -1.34%
132 -1.35%
133 -1.36%
134 -1.37%
135 -1.38%

Final Ranking Score


The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.