Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Great Lake Taupo Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Great Lake Taupo Holiday Park
Valid Reviews
49 Valid Reviews
The Great Lake Taupo Holiday Park experience has a total of 51 reviews. There are 49 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 49 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
12% |
| 9/10 | 11 |
|
22% |
| 8/10 | 10 |
|
20% |
| 7/10 | 4 |
|
8% |
| 6/10 | 8 |
|
16% |
| 5/10 | 6 |
|
12% |
| 4/10 | 1 |
|
2% |
| 3/10 | 2 |
|
4% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
72.65% Average
The raw data average (mean) for all the Great Lake Taupo Holiday Park valid reviews is 72.65% and is based on 49 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
13 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 49 valid reviews, the experience has 13 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 13 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 5 |
|
38% |
| 8/10 | 7 |
|
54% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
8% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
82.31% Average
The raw data average (mean) for all the Great Lake Taupo Holiday Park face-to-face reviews is 82.31% and is based on 13 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.51%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Julie and Terry | 10/10 | 316 days | 100% |
| Beth | 6/10 | 682 days | 67% |
| Chris | 9/10 | 835 days | 63% |
| Roger Heckly | 7/10 | 1019 days | 41% |
| Szilveszter | 6/10 | 1019 days | 38% |
| Jouke | 5/10 | 1139 days | 26% |
| Kirsty Speers | 10/10 | 1139 days | 34% |
| Dan | 8/10 | 1869 days | 5% |
| John Hack | 10/10 | 1992 days | 5% |
| Kenzie | 8/10 | 2114 days | 5% |
| Dennis R | 9/10 | 2114 days | 5% |
| Ross Bethell | 9/10 | 2235 days | 4% |
| David Wilson | 7/10 | 2419 days | 4% |
| Peta | 10/10 | 2449 days | 4% |
| Jimbo | 9/10 | 2600 days | 4% |
| Amy | 4/10 | 2661 days | 2% |
| Boa | 9/10 | 2692 days | 3% |
| Oliver | 1/10 | 2723 days | 1% |
| Daniel van Aardt | 10/10 | 2753 days | 3% |
| Ash | 5/10 | 2814 days | 2% |
| Gerson Vergacas | 3/10 | 2908 days | 2% |
| Nadene Wheatley | 5/10 | 2975 days | 2% |
| Mark van Beers | 7/10 | 3277 days | 2% |
| Shane Mun | 5/10 | 3417 days | 1% |
| Mallory Lopez | 6/10 | 3578 days | 1% |
| Deblaize Marc | 6/10 | 3622 days | 1% |
| Wout van Dijk | 7/10 | 3691 days | 1% |
| Ahmed Mohsen Aly | 6/10 | 3695 days | 1% |
| ilove totravel | 3/10 | 4184 days | 0% |
| Josefin Lind | 9/10 | 4285 days | 0% |
| Herman Holmgist | 8/10 | 4285 days | 0% |
| Jake Bell | 6/10 | 4365 days | 0% |
| Patricia Busbach | 5/10 | 4699 days | 1% |
| Nikki | 5/10 | 4730 days | 1% |
| Roux | 8/10 | 4751 days | 1% |
| ClaireBear83 | 10/10 | 5005 days | 1% |
| Eline Vakentijn | 8/10 | 5050 days | 1% |
| Marilyn Mobley | 8/10 | 5051 days | 1% |
| English_Campers | 6/10 | 5371 days | 1% |
| Jon_and_Family | 8/10 | 5371 days | 1% |
| Kees Stigter | 6/10 | 5398 days | 1% |
| Nick Roberts | 8/10 | 5405 days | 1% |
| Claudia Vermeer | 8/10 | 5416 days | 1% |
| Robert Haidt | 9/10 | 5423 days | 1% |
| Hans & Karin | 8/10 | 5861 days | 1% |
| Vanessa | 9/10 | 5868 days | 1% |
| clairet | 9/10 | 5966 days | 1% |
| katesh | 9/10 | 6056 days | 1% |
| Kazmeister | 9/10 | 6252 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Great Lake Taupo Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Great Lake Taupo Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Great Lake Taupo Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
4.48% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.