G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waitomo TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waitomo TOP 10 Holiday Park
Valid Reviews
105 Valid Reviews
The Waitomo TOP 10 Holiday Park experience has a total of 106 reviews. There are 105 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 105 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
29% |
| 9/10 | 32 |
|
30% |
| 8/10 | 31 |
|
30% |
| 7/10 | 8 |
|
8% |
| 6/10 | 1 |
|
1% |
| 5/10 | 1 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
86.48% Average
The raw data average (mean) for all the Waitomo TOP 10 Holiday Park valid reviews is 86.48% and is based on 105 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
48 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 105 valid reviews, the experience has 48 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 48 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 14 |
|
29% |
| 9/10 | 16 |
|
33% |
| 8/10 | 14 |
|
29% |
| 7/10 | 4 |
|
8% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.33% Average
The raw data average (mean) for all the Waitomo TOP 10 Holiday Park face-to-face reviews is 88.33% and is based on 48 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.02%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Tim Schmitter | 10/10 | 23 days | 100% |
| Millie | 8/10 | 145 days | 97% |
| Mike Fricker | 9/10 | 268 days | 95% |
| Andre | 10/10 | 358 days | 93% |
| Rob | 9/10 | 481 days | 86% |
| Anne | 7/10 | 511 days | 79% |
| Kawena Schuman | 9/10 | 603 days | 78% |
| Thomas Frank | 8/10 | 723 days | 69% |
| Simon | 8/10 | 754 days | 66% |
| Todd Caldwell | 9/10 | 754 days | 67% |
| Paige Hayward | 8/10 | 785 days | 64% |
| Lothar Valentijn | 9/10 | 815 days | 61% |
| Grumpster | 10/10 | 2003 days | 4% |
| Scooper | 8/10 | 2095 days | 4% |
| Amy Alexander | 8/10 | 2125 days | 4% |
| Megan | 7/10 | 2125 days | 4% |
| Jgcanada | 10/10 | 2184 days | 4% |
| R James | 2/10 | 2276 days | 2% |
| Deb S | 7/10 | 2307 days | 4% |
| Lee | 10/10 | 2337 days | 4% |
| Nadene Wheatley | 9/10 | 2651 days | 3% |
| Liz K | 8/10 | 2925 days | 3% |
| Scott O'Donnell | 9/10 | 2944 days | 3% |
| Geoffrey Brogden | 9/10 | 2944 days | 3% |
| lemennais perrine | 8/10 | 2944 days | 3% |
| Lavina Kerki | 8/10 | 2948 days | 3% |
| Susi Sorglos | 3/10 | 2975 days | 1% |
| Luke Young | 8/10 | 3075 days | 2% |
| Phillippa McLernon | 9/10 | 3259 days | 2% |
| Rainer Welsch | 5/10 | 3311 days | 1% |
| Jamie | 9/10 | 3350 days | 2% |
| Suzanne Vermeulen | 6/10 | 3402 days | 1% |
| Jacqui | 9/10 | 3410 days | 2% |
| Emma Keegan | 8/10 | 3585 days | 1% |
| Nicky Hurst | 10/10 | 3602 days | 1% |
| Tineke Verschueren | 9/10 | 3611 days | 1% |
| Andrew Jones | 8/10 | 3616 days | 1% |
| Florian Kleemann | 7/10 | 3631 days | 1% |
| Laurie | 10/10 | 3644 days | 1% |
| Stephen McNair | 8/10 | 3675 days | 1% |
| holidaymad from Solihull | 9/10 | 3675 days | 1% |
| Neville Smith | 8/10 | 3797 days | 1% |
| Richard | 9/10 | 3860 days | 1% |
| Family Trip | 9/10 | 3982 days | 1% |
| Glenda | 10/10 | 4010 days | 1% |
| Jake Bell | 10/10 | 4041 days | 0% |
| Paul Wood | 8/10 | 4072 days | 0% |
| Ut & Sacha | 10/10 | 4133 days | 0% |
| Kathy Hart | 10/10 | 4286 days | 0% |
| Andrew Pearce | 10/10 | 4406 days | 1% |
| Hanneke P | 8/10 | 4406 days | 1% |
| David Restell | 8/10 | 4406 days | 1% |
| Wouter Trumpie | 7/10 | 4426 days | 1% |
| Stephan Olivier | 8/10 | 4441 days | 1% |
| Stephan Olivier | 8/10 | 4441 days | 1% |
| Fam von Hattem | 8/10 | 4449 days | 1% |
| Huw Davies | 8/10 | 4687 days | 1% |
| Rob Klauer | 8/10 | 4700 days | 1% |
| Ed Trucie | 9/10 | 4707 days | 1% |
| Peter Dellen | 9/10 | 4724 days | 1% |
| Deana Peters | 8/10 | 4724 days | 1% |
| Peter Putz | 9/10 | 4726 days | 1% |
| Liz Stokes | 9/10 | 4728 days | 1% |
| Scott Simpson | 10/10 | 4729 days | 1% |
| Johannes & Katrin | 9/10 | 4740 days | 1% |
| Fabienne Indergand | 10/10 | 4807 days | 1% |
| Benjamin Meier | 8/10 | 4818 days | 1% |
| Waldemar Schuler | 10/10 | 4819 days | 1% |
| Anne Quehe | 9/10 | 4819 days | 1% |
| Tacksharp | 10/10 | 4956 days | 1% |
| Ralph & Marloes Meyers | 9/10 | 5046 days | 1% |
| lyndavid | 10/10 | 5047 days | 1% |
| Rens Hemselmans | 8/10 | 5064 days | 1% |
| J Palmer | 9/10 | 5070 days | 1% |
| Liz & Jim | 10/10 | 5072 days | 1% |
| Omar Candon | 10/10 | 5079 days | 1% |
| Annelie & Martin | 9/10 | 5082 days | 1% |
| Tobias Torax | 10/10 | 5093 days | 1% |
| Tayler Gray | 9/10 | 5093 days | 1% |
| Stefan Morris | 8/10 | 5097 days | 1% |
| Theo Dykhuizen | 10/10 | 5101 days | 1% |
| Fred | 8/10 | 5106 days | 1% |
| Carl_Larsen | 10/10 | 5382 days | 1% |
| AlisonB | 10/10 | 5412 days | 1% |
| lindam | 10/10 | 5412 days | 1% |
| marisraneth | 9/10 | 5412 days | 1% |
| Denecke Thorsten | 9/10 | 5452 days | 1% |
| Tim Stick | 8/10 | 5457 days | 1% |
| Mathias Skov | 8/10 | 5457 days | 1% |
| Daryl Taylor | 10/10 | 5464 days | 1% |
| Susan | 10/10 | 5467 days | 1% |
| Carolina Gonzalez | 10/10 | 5469 days | 1% |
| joannaw | 8/10 | 5518 days | 1% |
| pimn | 9/10 | 5527 days | 1% |
| GoodTimes | 9/10 | 5533 days | 1% |
| Furger | 10/10 | 5535 days | 1% |
| jank | 9/10 | 5624 days | 1% |
| clairet | 7/10 | 5642 days | 1% |
| Donna | 10/10 | 5688 days | 1% |
| michellew | 10/10 | 5725 days | 1% |
| KatieR | 9/10 | 5775 days | 1% |
| Steve Harper | 7/10 | 5784 days | 1% |
| NicoleG | 9/10 | 5810 days | 1% |
| Grimm | 8/10 | 5824 days | 1% |
| Chris | 7/10 | 5826 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waitomo TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.31% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 48 days. However the Waitomo TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waitomo TOP 10 Holiday Park experience has been adjusted for 15 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 12 | -0.25% |
| 13 | -0.27% |
| 14 | -0.29% |
| 15 | -0.31% |
| 16 | -0.33% |
| 17 | -0.35% |
| 18 | -0.37% |
| … | … |
Balancing Adjustment
1.51% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.