Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waitomo TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
93 Valid Reviews
The Waitomo TOP 10 Holiday Park experience has a total of 94 reviews. There are 93 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 93 valid reviews:
The raw data average (mean) for all the Waitomo TOP 10 Holiday Park valid reviews is 86.45% and is based on 93 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
48 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 93 valid reviews, the experience has 48 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 48 face-to-face reviews:
The raw data average (mean) for all the Waitomo TOP 10 Holiday Park face-to-face reviews is 88.33% and is based on 48 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Amy Alexander||8/10||929 days||49%|
|R James||2/10||1080 days||21%|
|Deb S||7/10||1111 days||25%|
|Nadene Wheatley||9/10||1455 days||23%|
|Liz K||8/10||1729 days||19%|
|Scott O'Donnell||9/10||1749 days||20%|
|Geoffrey Brogden||9/10||1749 days||20%|
|lemennais perrine||8/10||1749 days||19%|
|Lavina Kerki||8/10||1752 days||19%|
|Susi Sorglos||3/10||1780 days||15%|
|Luke Young||8/10||1879 days||18%|
|Phillippa McLernon||9/10||2063 days||17%|
|Rainer Welsch||5/10||2115 days||13%|
|Suzanne Vermeulen||6/10||2207 days||13%|
|Emma Keegan||8/10||2390 days||13%|
|Nicky Hurst||10/10||2406 days||13%|
|Tineke Verschueren||9/10||2415 days||13%|
|Andrew Jones||8/10||2421 days||12%|
|Florian Kleemann||7/10||2435 days||12%|
|Stephen McNair||8/10||2480 days||12%|
|holidaymad from Solihull||9/10||2480 days||12%|
|Neville Smith||8/10||2602 days||10%|
|Family Trip||9/10||2786 days||9%|
|Jake Bell||10/10||2845 days||8%|
|Paul Wood||8/10||2876 days||8%|
|Ut & Sacha||10/10||2937 days||7%|
|Kathy Hart||10/10||3090 days||6%|
|Andrew Pearce||10/10||3210 days||4%|
|Hanneke P||8/10||3210 days||4%|
|David Restell||8/10||3210 days||4%|
|Wouter Trumpie||7/10||3230 days||4%|
|Stephan Olivier||8/10||3245 days||4%|
|Stephan Olivier||8/10||3245 days||4%|
|Fam von Hattem||8/10||3253 days||4%|
|Huw Davies||8/10||3491 days||1%|
|Rob Klauer||8/10||3504 days||1%|
|Ed Trucie||9/10||3511 days||1%|
|Peter Dellen||9/10||3528 days||1%|
|Deana Peters||8/10||3528 days||1%|
|Peter Putz||9/10||3530 days||1%|
|Liz Stokes||9/10||3532 days||1%|
|Scott Simpson||10/10||3533 days||1%|
|Johannes & Katrin||9/10||3544 days||1%|
|Fabienne Indergand||10/10||3611 days||0%|
|Benjamin Meier||8/10||3622 days||0%|
|Waldemar Schuler||10/10||3623 days||0%|
|Anne Quehe||9/10||3623 days||0%|
|Ralph & Marloes Meyers||9/10||3850 days||5%|
|Rens Hemselmans||8/10||3868 days||5%|
|J Palmer||9/10||3874 days||5%|
|Liz & Jim||10/10||3876 days||5%|
|Omar Candon||10/10||3883 days||5%|
|Annelie & Martin||9/10||3886 days||5%|
|Tobias Torax||10/10||3897 days||5%|
|Tayler Gray||9/10||3897 days||5%|
|Stefan Morris||8/10||3901 days||5%|
|Theo Dykhuizen||10/10||3905 days||5%|
|Denecke Thorsten||9/10||4256 days||5%|
|Tim Stick||8/10||4261 days||5%|
|Mathias Skov||8/10||4261 days||5%|
|Daryl Taylor||10/10||4268 days||5%|
|Carolina Gonzalez||10/10||4273 days||5%|
|Steve Harper||7/10||4588 days||5%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waitomo TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 59 days. However the Waitomo TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waitomo TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.