Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Raglan Kopua Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Raglan Kopua Holiday Park
Valid Reviews
59 Valid Reviews
The Raglan Kopua Holiday Park experience has a total of 59 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 59 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
17% |
| 9/10 | 10 |
|
17% |
| 8/10 | 17 |
|
29% |
| 7/10 | 13 |
|
22% |
| 6/10 | 6 |
|
10% |
| 5/10 | 3 |
|
5% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
79.32% Average
The raw data average (mean) for all the Raglan Kopua Holiday Park valid reviews is 79.32% and is based on 59 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
9 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 59 valid reviews, the experience has 9 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 9 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 0 |
|
0% |
| 8/10 | 5 |
|
56% |
| 7/10 | 1 |
|
11% |
| 6/10 | 1 |
|
11% |
| 5/10 | 2 |
|
22% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
70.00% Average
The raw data average (mean) for all the Raglan Kopua Holiday Park face-to-face reviews is 70.00% and is based on 9 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
90.60%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Hickman | 9/10 | 120 days | 100% |
| Daphne Janssaud | 9/10 | 212 days | 98% |
| Benno Blickenstorfer | 10/10 | 212 days | 99% |
| Ricarda Schwarz | 10/10 | 240 days | 98% |
| Frank Willsdon | 8/10 | 240 days | 97% |
| Jonathan Nurse | 9/10 | 240 days | 98% |
| Colleen Grillo | 10/10 | 302 days | 97% |
| Beth | 9/10 | 942 days | 50% |
| John Porter | 6/10 | 971 days | 41% |
| Marie Perret | 10/10 | 1094 days | 36% |
| Kate | 10/10 | 1155 days | 31% |
| Cory | 10/10 | 1216 days | 27% |
| Ka Gill | 10/10 | 1247 days | 24% |
| Marion | 10/10 | 1277 days | 22% |
| frans van schie | 8/10 | 1277 days | 22% |
| Trui Waalwijk | 9/10 | 1308 days | 20% |
| Dirk | 7/10 | 1336 days | 18% |
| Katie | 8/10 | 1398 days | 15% |
| Emmy | 10/10 | 1398 days | 16% |
| River | 8/10 | 1428 days | 14% |
| Neal McCarthy | 7/10 | 2250 days | 4% |
| Stefan Hohmann | 6/10 | 2403 days | 3% |
| Cody | 9/10 | 2403 days | 4% |
| Lea | 8/10 | 2432 days | 4% |
| harre medemblik | 7/10 | 2524 days | 3% |
| Amy Alexander | 10/10 | 2738 days | 3% |
| Beth | 8/10 | 2738 days | 3% |
| Mike | 7/10 | 2828 days | 3% |
| Robert Gatford | 8/10 | 3158 days | 2% |
| Kathy Maslin | 6/10 | 3320 days | 2% |
| Dalton Howden | 7/10 | 3389 days | 2% |
| Susan Boyton | 7/10 | 3421 days | 2% |
| Sandra Eberhart | 9/10 | 3450 days | 2% |
| Liz K | 8/10 | 3538 days | 2% |
| David Coyle | 8/10 | 3578 days | 2% |
| Saskia Ruttor | 9/10 | 3613 days | 1% |
| Andrew Nelson | 7/10 | 3813 days | 1% |
| Janneke Hekhuis | 7/10 | 3904 days | 1% |
| Antonio BENITEZ | 7/10 | 3923 days | 1% |
| Louise Tulp | 7/10 | 3994 days | 1% |
| Jan Collins | 5/10 | 4238 days | 0% |
| Maren | 8/10 | 4323 days | 0% |
| Gianpiero Rodari | 7/10 | 4349 days | 0% |
| Brita Topp | 8/10 | 4534 days | 1% |
| Eva-Maria Krueger | 8/10 | 4595 days | 1% |
| 2 tent travelers from Montreal | 7/10 | 4685 days | 1% |
| K & F | 6/10 | 4960 days | 1% |
| tanyap | 6/10 | 5050 days | 1% |
| ORfam | 8/10 | 5050 days | 1% |
| Cick Pouw | 5/10 | 5353 days | 0% |
| oragette | 9/10 | 5354 days | 1% |
| Chris & Susanna | 8/10 | 5417 days | 1% |
| C Gobl | 8/10 | 5718 days | 1% |
| hermine Petz | 8/10 | 6078 days | 1% |
| Richard Thompson | 6/10 | 6081 days | 1% |
| Thomas Signes | 5/10 | 6111 days | 0% |
| Dawn Campbell | 9/10 | 6115 days | 1% |
| A | 7/10 | 6435 days | 1% |
| Joosten | 8/10 | 6436 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Raglan Kopua Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.87% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 68 days. However the Raglan Kopua Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Raglan Kopua Holiday Park experience has been adjusted for 116 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 113 | -1.82% |
| 114 | -1.84% |
| 115 | -1.86% |
| 116 | -1.87% |
| 117 | -1.89% |
| 118 | -1.91% |
| 119 | -1.92% |
| … | … |
Balancing Adjustment
1.18% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.