Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Takapuna Beach Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Takapuna Beach Holiday Park
Valid Reviews
60 Valid Reviews
The Takapuna Beach Holiday Park experience has a total of 62 reviews. There are 60 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 60 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 3 |
|
5% |
| 9/10 | 11 |
|
18% |
| 8/10 | 12 |
|
20% |
| 7/10 | 9 |
|
15% |
| 6/10 | 4 |
|
7% |
| 5/10 | 5 |
|
8% |
| 4/10 | 6 |
|
10% |
| 3/10 | 6 |
|
10% |
| 2/10 | 2 |
|
3% |
| 1/10 | 2 |
|
3% |
64.17% Average
The raw data average (mean) for all the Takapuna Beach Holiday Park valid reviews is 64.17% and is based on 60 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
15 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 60 valid reviews, the experience has 15 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 15 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 0 |
|
0% |
| 9/10 | 3 |
|
20% |
| 8/10 | 5 |
|
33% |
| 7/10 | 3 |
|
20% |
| 6/10 | 2 |
|
13% |
| 5/10 | 0 |
|
0% |
| 4/10 | 2 |
|
13% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
72.00% Average
The raw data average (mean) for all the Takapuna Beach Holiday Park face-to-face reviews is 72.00% and is based on 15 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
75.10%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Philine Töpper | 9/10 | 78 days | 99% |
| Swiss family | 3/10 | 78 days | 55% |
| Patricia Parkin | 10/10 | 106 days | 100% |
| JUSTIN Cooper | 4/10 | 106 days | 65% |
| Pfeuffer Wolfgang | 10/10 | 106 days | 100% |
| Heiko Millhahn | 9/10 | 106 days | 99% |
| Michelle & Joe | 10/10 | 686 days | 74% |
| Caitlin | 9/10 | 716 days | 70% |
| Mobin Shahzad | 1/10 | 747 days | 28% |
| Linda T | 1/10 | 990 days | 18% |
| Jasmine Tan | 4/10 | 1113 days | 22% |
| Walt Drechsler | 5/10 | 1143 days | 24% |
| Andreas Michels | 2/10 | 1143 days | 14% |
| Lynsey Keaton | 3/10 | 1174 days | 16% |
| Inge | 7/10 | 1233 days | 23% |
| Jo | 8/10 | 1233 days | 25% |
| Mat G | 9/10 | 1294 days | 21% |
| Gil Gurney | 7/10 | 1539 days | 9% |
| Marg Dale | 8/10 | 1782 days | 5% |
| Dan | 7/10 | 1812 days | 5% |
| Michaela | 6/10 | 2269 days | 3% |
| David | 8/10 | 2298 days | 4% |
| Monika | 9/10 | 2329 days | 4% |
| Calum Brash | 7/10 | 2421 days | 3% |
| Peter Hage | 4/10 | 2451 days | 2% |
| Marie van Tol | 8/10 | 2663 days | 3% |
| Dee Greig-Dunn | 6/10 | 2725 days | 3% |
| Daphne H | 5/10 | 2816 days | 2% |
| Donald Tovey | 5/10 | 3149 days | 2% |
| Jo Dawson | 5/10 | 3265 days | 2% |
| Jason Morehouse | 4/10 | 3364 days | 1% |
| Pedro Cordeiro | 3/10 | 3443 days | 1% |
| Rebecca Green | 5/10 | 3664 days | 1% |
| Michael Jung | 3/10 | 3789 days | 0% |
| Malcolm Ridge | 3/10 | 3821 days | 0% |
| Alan Field | 8/10 | 3851 days | 1% |
| Gary Spaz | 3/10 | 4246 days | 0% |
| Samuel Fritscher | 6/10 | 4821 days | 1% |
| Steen Rausmussen | 7/10 | 4824 days | 1% |
| Michael Nolan | 2/10 | 4826 days | 0% |
| Jayne UK | 9/10 | 4854 days | 1% |
| David Restell | 8/10 | 4885 days | 1% |
| Alekandra Ulm | 8/10 | 4898 days | 1% |
| Mr and Mrs White | 6/10 | 5173 days | 1% |
| Moss | 4/10 | 5176 days | 0% |
| Guillaume Milcent | 7/10 | 5217 days | 1% |
| Sashia | 8/10 | 5272 days | 1% |
| jule | 7/10 | 5312 days | 1% |
| neilqecosse | 9/10 | 5373 days | 1% |
| Julia Hofstetter | 9/10 | 5550 days | 1% |
| Sirpa | 7/10 | 5570 days | 1% |
| Pete | 7/10 | 5861 days | 1% |
| Maria | 4/10 | 5891 days | 0% |
| Susan & Richard | 9/10 | 5922 days | 1% |
| Ivo Braakhuis | 8/10 | 5930 days | 1% |
| Mike | 8/10 | 6024 days | 1% |
| AndyEngland | 8/10 | 6244 days | 1% |
| martinat | 9/10 | 6256 days | 1% |
| Falk | 9/10 | 6272 days | 1% |
| Maettu | 8/10 | 6287 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Takapuna Beach Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.71% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 94 days. However the Takapuna Beach Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Takapuna Beach Holiday Park experience has been adjusted for 52 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 49 | -0.67% |
| 50 | -0.68% |
| 51 | -0.70% |
| 52 | -0.71% |
| 53 | -0.73% |
| 54 | -0.74% |
| 55 | -0.75% |
| … | … |
Balancing Adjustment
4.89% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.