Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Paihia TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Paihia TOP 10 Holiday Park
Valid Reviews
99 Valid Reviews
The Paihia TOP 10 Holiday Park experience has a total of 100 reviews. There are 99 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 99 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
30% |
| 9/10 | 29 |
|
29% |
| 8/10 | 23 |
|
23% |
| 7/10 | 13 |
|
13% |
| 6/10 | 1 |
|
1% |
| 5/10 | 2 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
86.26% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park valid reviews is 86.26% and is based on 99 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
30 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 99 valid reviews, the experience has 30 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 30 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
30% |
| 9/10 | 7 |
|
23% |
| 8/10 | 9 |
|
30% |
| 7/10 | 5 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.67% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park face-to-face reviews is 86.67% and is based on 30 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.90%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Peter Mooij | 10/10 | 51 days | 100% |
| Paul Hoffman | 8/10 | 79 days | 98% |
| Len Cons | 7/10 | 750 days | 63% |
| Caron | 10/10 | 781 days | 65% |
| Virginie | 7/10 | 810 days | 58% |
| Mikael Warner | 9/10 | 841 days | 59% |
| Rian Caccianiga | 7/10 | 902 days | 50% |
| Kelly | 9/10 | 933 days | 50% |
| Giani | 10/10 | 963 days | 47% |
| Ben | 10/10 | 1116 days | 34% |
| Mickey Smillie | 9/10 | 1175 days | 29% |
| Charles Vaughan | 10/10 | 1298 days | 21% |
| Fernando | 10/10 | 1359 days | 17% |
| Lunar Orbit | 9/10 | 1540 days | 10% |
| Anna Swain | 10/10 | 1724 days | 6% |
| Jenna | 10/10 | 1755 days | 5% |
| Dan | 10/10 | 1755 days | 5% |
| Marg Dale | 7/10 | 1755 days | 5% |
| Kerry | 10/10 | 1846 days | 5% |
| Chris Harding | 9/10 | 1877 days | 5% |
| Maree | 9/10 | 2150 days | 4% |
| Ian & Wendy | 10/10 | 2242 days | 4% |
| Alex Tikonoff | 9/10 | 2302 days | 4% |
| Ancient Uncle | 6/10 | 2394 days | 3% |
| D and I singh | 10/10 | 2486 days | 4% |
| Kate | 10/10 | 2547 days | 4% |
| Tam | 5/10 | 2608 days | 3% |
| Snips | 9/10 | 2698 days | 3% |
| Regina | 8/10 | 2698 days | 3% |
| Keilani | 10/10 | 2759 days | 3% |
| ian kennedy | 9/10 | 2759 days | 3% |
| Daphne H | 9/10 | 2789 days | 3% |
| Caity | 10/10 | 2881 days | 3% |
| Juliane | 8/10 | 2912 days | 3% |
| Emma Medina | 10/10 | 2998 days | 3% |
| Jim Bass | 9/10 | 3001 days | 3% |
| Joe Trigg | 9/10 | 3087 days | 2% |
| Paul Smith | 7/10 | 3366 days | 2% |
| James Braithwaite | 9/10 | 3373 days | 2% |
| Saskia Ruttor | 9/10 | 3457 days | 2% |
| Mark Johnston | 9/10 | 3468 days | 2% |
| Stephanie Oliver | 7/10 | 3567 days | 1% |
| Jude and Chris | 10/10 | 3649 days | 1% |
| Justyna Blajerska | 5/10 | 3679 days | 1% |
| Sharon | 9/10 | 3684 days | 1% |
| Casa Tone | 9/10 | 3689 days | 1% |
| Julia Clearwater | 10/10 | 3746 days | 1% |
| Heather Peart | 10/10 | 3762 days | 1% |
| Sally Young | 10/10 | 3793 days | 1% |
| Norbert Dekker Kleijn | 8/10 | 3824 days | 1% |
| Denelle Coutts | 10/10 | 3874 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3884 days | 1% |
| J V Henare | 7/10 | 3974 days | 1% |
| Gregory Agnoux | 9/10 | 4006 days | 1% |
| Matt Betts | 8/10 | 4013 days | 1% |
| Colin Petherbridge | 8/10 | 4064 days | 1% |
| Dani Bummler | 2/10 | 4121 days | 0% |
| Mike Fricker | 8/10 | 4373 days | 0% |
| Dusty Miller | 9/10 | 4403 days | 1% |
| Simon Mehlmann | 9/10 | 4411 days | 1% |
| Andrew Luke | 9/10 | 4448 days | 1% |
| Jade Fleming | 7/10 | 4554 days | 1% |
| David Wood | 9/10 | 4585 days | 1% |
| Shantell Hunter | 8/10 | 4677 days | 1% |
| Eddie | 8/10 | 4768 days | 1% |
| Schuster | 10/10 | 4812 days | 1% |
| Steven Wood | 8/10 | 4858 days | 1% |
| Hans | 10/10 | 4879 days | 1% |
| Claudia Mueller | 9/10 | 4894 days | 1% |
| Lotte Uneken | 10/10 | 4901 days | 1% |
| Helmut Schmid | 7/10 | 5158 days | 1% |
| Hanna_Malte | 9/10 | 5164 days | 1% |
| Romla | 7/10 | 5171 days | 1% |
| Ronald Veldman | 7/10 | 5171 days | 1% |
| Susie Christensen | 9/10 | 5179 days | 1% |
| Ralph & Marloes Meyers | 8/10 | 5498 days | 1% |
| Chris Ashton | 8/10 | 5524 days | 1% |
| Roman & Esther | 10/10 | 5527 days | 1% |
| Shirley | 9/10 | 5528 days | 1% |
| Berger | 8/10 | 5534 days | 1% |
| Chris White | 7/10 | 5537 days | 1% |
| Peter & Margo Boullin | 10/10 | 5538 days | 1% |
| Bolt | 8/10 | 5549 days | 1% |
| Simon Vallis | 9/10 | 5549 days | 1% |
| Andrew Hammond | 8/10 | 5681 days | 1% |
| nosey | 8/10 | 5681 days | 1% |
| Bob Lenihan | 10/10 | 5881 days | 1% |
| Alan & Lorna | 8/10 | 5888 days | 1% |
| John N | 8/10 | 5889 days | 1% |
| Ivo Braakhuis | 8/10 | 5903 days | 1% |
| Regina Giger | 10/10 | 5920 days | 1% |
| Nick | 8/10 | 5922 days | 1% |
| Taya Cross | 9/10 | 5923 days | 1% |
| EA Anders | 9/10 | 5940 days | 1% |
| Werner Swiss | 10/10 | 5945 days | 1% |
| Dawn Campbell | 8/10 | 5954 days | 1% |
| deanlaw | 10/10 | 5968 days | 1% |
| dirkdev | 8/10 | 5989 days | 1% |
| Ulyate | 7/10 | 5996 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Paihia TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.67% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 70 days. However the Paihia TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Paihia TOP 10 Holiday Park experience has been adjusted for 40 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 37 | -0.62% |
| 38 | -0.63% |
| 39 | -0.65% |
| 40 | -0.67% |
| 41 | -0.68% |
| 42 | -0.70% |
| 43 | -0.72% |
| … | … |
Balancing Adjustment
1.42% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
89%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.