Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Paihia TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Paihia TOP 10 Holiday Park
Valid Reviews
98 Valid Reviews
The Paihia TOP 10 Holiday Park experience has a total of 100 reviews. There are 98 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 98 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
30% |
| 9/10 | 29 |
|
30% |
| 8/10 | 23 |
|
23% |
| 7/10 | 13 |
|
13% |
| 6/10 | 1 |
|
1% |
| 5/10 | 2 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
86.12% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park valid reviews is 86.12% and is based on 98 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
30 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 98 valid reviews, the experience has 30 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 30 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
30% |
| 9/10 | 7 |
|
23% |
| 8/10 | 9 |
|
30% |
| 7/10 | 5 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.67% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park face-to-face reviews is 86.67% and is based on 30 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.41%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Hoffman | 8/10 | 38 days | 100% |
| Len Cons | 7/10 | 709 days | 68% |
| Caron | 10/10 | 740 days | 70% |
| Virginie | 7/10 | 769 days | 63% |
| Mikael Warner | 9/10 | 800 days | 64% |
| Rian Caccianiga | 7/10 | 861 days | 55% |
| Kelly | 9/10 | 892 days | 55% |
| Giani | 10/10 | 922 days | 53% |
| Ben | 10/10 | 1075 days | 38% |
| Mickey Smillie | 9/10 | 1134 days | 33% |
| Charles Vaughan | 10/10 | 1257 days | 24% |
| Fernando | 10/10 | 1318 days | 20% |
| Lunar Orbit | 9/10 | 1499 days | 11% |
| Anna Swain | 10/10 | 1683 days | 6% |
| Jenna | 10/10 | 1714 days | 6% |
| Dan | 10/10 | 1714 days | 6% |
| Marg Dale | 7/10 | 1714 days | 5% |
| Kerry | 10/10 | 1805 days | 5% |
| Chris Harding | 9/10 | 1836 days | 5% |
| Maree | 9/10 | 2109 days | 4% |
| Ian & Wendy | 10/10 | 2201 days | 4% |
| Alex Tikonoff | 9/10 | 2261 days | 4% |
| Ancient Uncle | 6/10 | 2353 days | 3% |
| D and I singh | 10/10 | 2445 days | 4% |
| Kate | 10/10 | 2506 days | 4% |
| Tam | 5/10 | 2567 days | 3% |
| Snips | 9/10 | 2657 days | 3% |
| Regina | 8/10 | 2657 days | 3% |
| Keilani | 10/10 | 2718 days | 3% |
| ian kennedy | 9/10 | 2718 days | 3% |
| Daphne H | 9/10 | 2748 days | 3% |
| Caity | 10/10 | 2840 days | 3% |
| Juliane | 8/10 | 2871 days | 3% |
| Emma Medina | 10/10 | 2957 days | 3% |
| Jim Bass | 9/10 | 2960 days | 3% |
| Joe Trigg | 9/10 | 3046 days | 3% |
| Paul Smith | 7/10 | 3325 days | 2% |
| James Braithwaite | 9/10 | 3332 days | 2% |
| Saskia Ruttor | 9/10 | 3416 days | 2% |
| Mark Johnston | 9/10 | 3427 days | 2% |
| Stephanie Oliver | 7/10 | 3526 days | 2% |
| Jude and Chris | 10/10 | 3608 days | 2% |
| Justyna Blajerska | 5/10 | 3638 days | 1% |
| Sharon | 9/10 | 3643 days | 1% |
| Casa Tone | 9/10 | 3648 days | 1% |
| Julia Clearwater | 10/10 | 3705 days | 1% |
| Heather Peart | 10/10 | 3722 days | 1% |
| Sally Young | 10/10 | 3753 days | 1% |
| Norbert Dekker Kleijn | 8/10 | 3783 days | 1% |
| Denelle Coutts | 10/10 | 3833 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3844 days | 1% |
| J V Henare | 7/10 | 3933 days | 1% |
| Gregory Agnoux | 9/10 | 3965 days | 1% |
| Matt Betts | 8/10 | 3972 days | 1% |
| Colin Petherbridge | 8/10 | 4023 days | 1% |
| Dani Bummler | 2/10 | 4080 days | 0% |
| Mike Fricker | 8/10 | 4332 days | 0% |
| Dusty Miller | 9/10 | 4362 days | 0% |
| Simon Mehlmann | 9/10 | 4370 days | 0% |
| Andrew Luke | 9/10 | 4407 days | 1% |
| Jade Fleming | 7/10 | 4513 days | 1% |
| David Wood | 9/10 | 4544 days | 1% |
| Shantell Hunter | 8/10 | 4636 days | 1% |
| Eddie | 8/10 | 4727 days | 1% |
| Schuster | 10/10 | 4771 days | 1% |
| Steven Wood | 8/10 | 4817 days | 1% |
| Hans | 10/10 | 4838 days | 1% |
| Claudia Mueller | 9/10 | 4853 days | 1% |
| Lotte Uneken | 10/10 | 4860 days | 1% |
| Helmut Schmid | 7/10 | 5117 days | 1% |
| Hanna_Malte | 9/10 | 5123 days | 1% |
| Romla | 7/10 | 5130 days | 1% |
| Ronald Veldman | 7/10 | 5130 days | 1% |
| Susie Christensen | 9/10 | 5138 days | 1% |
| Ralph & Marloes Meyers | 8/10 | 5457 days | 1% |
| Chris Ashton | 8/10 | 5483 days | 1% |
| Roman & Esther | 10/10 | 5486 days | 1% |
| Shirley | 9/10 | 5487 days | 1% |
| Berger | 8/10 | 5493 days | 1% |
| Chris White | 7/10 | 5496 days | 1% |
| Peter & Margo Boullin | 10/10 | 5497 days | 1% |
| Bolt | 8/10 | 5508 days | 1% |
| Simon Vallis | 9/10 | 5508 days | 1% |
| Andrew Hammond | 8/10 | 5640 days | 1% |
| nosey | 8/10 | 5640 days | 1% |
| Bob Lenihan | 10/10 | 5840 days | 1% |
| Alan & Lorna | 8/10 | 5847 days | 1% |
| John N | 8/10 | 5848 days | 1% |
| Ivo Braakhuis | 8/10 | 5862 days | 1% |
| Regina Giger | 10/10 | 5879 days | 1% |
| Nick | 8/10 | 5881 days | 1% |
| Taya Cross | 9/10 | 5882 days | 1% |
| EA Anders | 9/10 | 5899 days | 1% |
| Werner Swiss | 10/10 | 5904 days | 1% |
| Dawn Campbell | 8/10 | 5913 days | 1% |
| deanlaw | 10/10 | 5927 days | 1% |
| dirkdev | 8/10 | 5948 days | 1% |
| Ulyate | 7/10 | 5955 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Paihia TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.46% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Paihia TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Paihia TOP 10 Holiday Park experience has been adjusted for 23 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 20 | -0.40% |
| 21 | -0.42% |
| 22 | -0.44% |
| 23 | -0.46% |
| 24 | -0.48% |
| 25 | -0.50% |
| 26 | -0.52% |
| … | … |
Balancing Adjustment
1.64% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.