Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Paihia TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Paihia TOP 10 Holiday Park
Valid Reviews
99 Valid Reviews
The Paihia TOP 10 Holiday Park experience has a total of 100 reviews. There are 99 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 99 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
30% |
| 9/10 | 29 |
|
29% |
| 8/10 | 23 |
|
23% |
| 7/10 | 13 |
|
13% |
| 6/10 | 1 |
|
1% |
| 5/10 | 2 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
86.26% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park valid reviews is 86.26% and is based on 99 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
30 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 99 valid reviews, the experience has 30 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 30 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
30% |
| 9/10 | 7 |
|
23% |
| 8/10 | 9 |
|
30% |
| 7/10 | 5 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.67% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park face-to-face reviews is 86.67% and is based on 30 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.85%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Peter Mooij | 10/10 | 134 days | 100% |
| Paul Hoffman | 8/10 | 162 days | 98% |
| Len Cons | 7/10 | 833 days | 57% |
| Caron | 10/10 | 864 days | 58% |
| Virginie | 7/10 | 893 days | 51% |
| Mikael Warner | 9/10 | 924 days | 51% |
| Rian Caccianiga | 7/10 | 985 days | 42% |
| Kelly | 9/10 | 1016 days | 42% |
| Giani | 10/10 | 1046 days | 40% |
| Ben | 10/10 | 1199 days | 28% |
| Mickey Smillie | 9/10 | 1258 days | 23% |
| Charles Vaughan | 10/10 | 1381 days | 16% |
| Fernando | 10/10 | 1442 days | 13% |
| Lunar Orbit | 9/10 | 1623 days | 7% |
| Anna Swain | 10/10 | 1807 days | 5% |
| Jenna | 10/10 | 1838 days | 5% |
| Dan | 10/10 | 1838 days | 5% |
| Marg Dale | 7/10 | 1838 days | 5% |
| Kerry | 10/10 | 1929 days | 5% |
| Chris Harding | 9/10 | 1960 days | 5% |
| Maree | 9/10 | 2233 days | 4% |
| Ian & Wendy | 10/10 | 2325 days | 4% |
| Alex Tikonoff | 9/10 | 2385 days | 4% |
| Ancient Uncle | 6/10 | 2477 days | 3% |
| D and I singh | 10/10 | 2569 days | 3% |
| Kate | 10/10 | 2630 days | 3% |
| Tam | 5/10 | 2691 days | 2% |
| Snips | 9/10 | 2781 days | 3% |
| Regina | 8/10 | 2781 days | 3% |
| Keilani | 10/10 | 2842 days | 3% |
| ian kennedy | 9/10 | 2842 days | 3% |
| Daphne H | 9/10 | 2872 days | 3% |
| Caity | 10/10 | 2964 days | 3% |
| Juliane | 8/10 | 2995 days | 3% |
| Emma Medina | 10/10 | 3081 days | 2% |
| Jim Bass | 9/10 | 3084 days | 2% |
| Joe Trigg | 9/10 | 3170 days | 2% |
| Paul Smith | 7/10 | 3449 days | 2% |
| James Braithwaite | 9/10 | 3456 days | 2% |
| Saskia Ruttor | 9/10 | 3540 days | 1% |
| Mark Johnston | 9/10 | 3551 days | 1% |
| Stephanie Oliver | 7/10 | 3650 days | 1% |
| Jude and Chris | 10/10 | 3732 days | 1% |
| Justyna Blajerska | 5/10 | 3762 days | 1% |
| Sharon | 9/10 | 3767 days | 1% |
| Casa Tone | 9/10 | 3772 days | 1% |
| Julia Clearwater | 10/10 | 3829 days | 1% |
| Heather Peart | 10/10 | 3845 days | 1% |
| Sally Young | 10/10 | 3876 days | 1% |
| Norbert Dekker Kleijn | 8/10 | 3907 days | 1% |
| Denelle Coutts | 10/10 | 3957 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3967 days | 1% |
| J V Henare | 7/10 | 4057 days | 0% |
| Gregory Agnoux | 9/10 | 4089 days | 0% |
| Matt Betts | 8/10 | 4096 days | 0% |
| Colin Petherbridge | 8/10 | 4147 days | 0% |
| Dani Bummler | 2/10 | 4204 days | 0% |
| Mike Fricker | 8/10 | 4456 days | 1% |
| Dusty Miller | 9/10 | 4486 days | 1% |
| Simon Mehlmann | 9/10 | 4494 days | 1% |
| Andrew Luke | 9/10 | 4531 days | 1% |
| Jade Fleming | 7/10 | 4637 days | 1% |
| David Wood | 9/10 | 4668 days | 1% |
| Shantell Hunter | 8/10 | 4760 days | 1% |
| Eddie | 8/10 | 4851 days | 1% |
| Schuster | 10/10 | 4895 days | 1% |
| Steven Wood | 8/10 | 4941 days | 1% |
| Hans | 10/10 | 4962 days | 1% |
| Claudia Mueller | 9/10 | 4977 days | 1% |
| Lotte Uneken | 10/10 | 4984 days | 1% |
| Helmut Schmid | 7/10 | 5241 days | 1% |
| Hanna_Malte | 9/10 | 5247 days | 1% |
| Romla | 7/10 | 5254 days | 1% |
| Ronald Veldman | 7/10 | 5254 days | 1% |
| Susie Christensen | 9/10 | 5262 days | 1% |
| Ralph & Marloes Meyers | 8/10 | 5581 days | 1% |
| Chris Ashton | 8/10 | 5607 days | 1% |
| Roman & Esther | 10/10 | 5610 days | 1% |
| Shirley | 9/10 | 5611 days | 1% |
| Berger | 8/10 | 5617 days | 1% |
| Chris White | 7/10 | 5620 days | 1% |
| Peter & Margo Boullin | 10/10 | 5621 days | 1% |
| Bolt | 8/10 | 5632 days | 1% |
| Simon Vallis | 9/10 | 5632 days | 1% |
| Andrew Hammond | 8/10 | 5764 days | 1% |
| nosey | 8/10 | 5764 days | 1% |
| Bob Lenihan | 10/10 | 5964 days | 1% |
| Alan & Lorna | 8/10 | 5971 days | 1% |
| John N | 8/10 | 5972 days | 1% |
| Ivo Braakhuis | 8/10 | 5986 days | 1% |
| Regina Giger | 10/10 | 6003 days | 1% |
| Nick | 8/10 | 6005 days | 1% |
| Taya Cross | 9/10 | 6006 days | 1% |
| EA Anders | 9/10 | 6023 days | 1% |
| Werner Swiss | 10/10 | 6028 days | 1% |
| Dawn Campbell | 8/10 | 6037 days | 1% |
| deanlaw | 10/10 | 6051 days | 1% |
| dirkdev | 8/10 | 6072 days | 1% |
| Ulyate | 7/10 | 6079 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Paihia TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.23% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Paihia TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Paihia TOP 10 Holiday Park experience has been adjusted for 123 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 120 | -1.20% |
| 121 | -1.21% |
| 122 | -1.22% |
| 123 | -1.23% |
| 124 | -1.24% |
| 125 | -1.25% |
| 126 | -1.26% |
| … | … |
Balancing Adjustment
1.52% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.