Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Paihia TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Paihia TOP 10 Holiday Park
Valid Reviews
99 Valid Reviews
The Paihia TOP 10 Holiday Park experience has a total of 100 reviews. There are 99 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 99 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
30% |
| 9/10 | 29 |
|
29% |
| 8/10 | 23 |
|
23% |
| 7/10 | 13 |
|
13% |
| 6/10 | 1 |
|
1% |
| 5/10 | 2 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
86.26% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park valid reviews is 86.26% and is based on 99 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
30 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 99 valid reviews, the experience has 30 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 30 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
30% |
| 9/10 | 7 |
|
23% |
| 8/10 | 9 |
|
30% |
| 7/10 | 5 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.67% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park face-to-face reviews is 86.67% and is based on 30 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.86%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Peter Mooij | 10/10 | 111 days | 100% |
| Paul Hoffman | 8/10 | 139 days | 98% |
| Len Cons | 7/10 | 810 days | 59% |
| Caron | 10/10 | 841 days | 60% |
| Virginie | 7/10 | 870 days | 53% |
| Mikael Warner | 9/10 | 901 days | 53% |
| Rian Caccianiga | 7/10 | 962 days | 44% |
| Kelly | 9/10 | 993 days | 44% |
| Giani | 10/10 | 1023 days | 42% |
| Ben | 10/10 | 1176 days | 29% |
| Mickey Smillie | 9/10 | 1235 days | 25% |
| Charles Vaughan | 10/10 | 1358 days | 17% |
| Fernando | 10/10 | 1419 days | 14% |
| Lunar Orbit | 9/10 | 1600 days | 8% |
| Anna Swain | 10/10 | 1784 days | 5% |
| Jenna | 10/10 | 1815 days | 5% |
| Dan | 10/10 | 1815 days | 5% |
| Marg Dale | 7/10 | 1815 days | 5% |
| Kerry | 10/10 | 1906 days | 5% |
| Chris Harding | 9/10 | 1937 days | 5% |
| Maree | 9/10 | 2210 days | 4% |
| Ian & Wendy | 10/10 | 2302 days | 4% |
| Alex Tikonoff | 9/10 | 2362 days | 4% |
| Ancient Uncle | 6/10 | 2454 days | 3% |
| D and I singh | 10/10 | 2546 days | 3% |
| Kate | 10/10 | 2607 days | 3% |
| Tam | 5/10 | 2668 days | 2% |
| Snips | 9/10 | 2758 days | 3% |
| Regina | 8/10 | 2758 days | 3% |
| Keilani | 10/10 | 2819 days | 3% |
| ian kennedy | 9/10 | 2819 days | 3% |
| Daphne H | 9/10 | 2849 days | 3% |
| Caity | 10/10 | 2941 days | 3% |
| Juliane | 8/10 | 2972 days | 3% |
| Emma Medina | 10/10 | 3058 days | 2% |
| Jim Bass | 9/10 | 3061 days | 2% |
| Joe Trigg | 9/10 | 3147 days | 2% |
| Paul Smith | 7/10 | 3426 days | 2% |
| James Braithwaite | 9/10 | 3433 days | 2% |
| Saskia Ruttor | 9/10 | 3517 days | 2% |
| Mark Johnston | 9/10 | 3528 days | 1% |
| Stephanie Oliver | 7/10 | 3627 days | 1% |
| Jude and Chris | 10/10 | 3709 days | 1% |
| Justyna Blajerska | 5/10 | 3739 days | 1% |
| Sharon | 9/10 | 3744 days | 1% |
| Casa Tone | 9/10 | 3749 days | 1% |
| Julia Clearwater | 10/10 | 3806 days | 1% |
| Heather Peart | 10/10 | 3823 days | 1% |
| Sally Young | 10/10 | 3854 days | 1% |
| Norbert Dekker Kleijn | 8/10 | 3884 days | 1% |
| Denelle Coutts | 10/10 | 3934 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3945 days | 1% |
| J V Henare | 7/10 | 4034 days | 0% |
| Gregory Agnoux | 9/10 | 4066 days | 0% |
| Matt Betts | 8/10 | 4073 days | 0% |
| Colin Petherbridge | 8/10 | 4124 days | 0% |
| Dani Bummler | 2/10 | 4181 days | 0% |
| Mike Fricker | 8/10 | 4433 days | 1% |
| Dusty Miller | 9/10 | 4463 days | 1% |
| Simon Mehlmann | 9/10 | 4471 days | 1% |
| Andrew Luke | 9/10 | 4508 days | 1% |
| Jade Fleming | 7/10 | 4614 days | 1% |
| David Wood | 9/10 | 4645 days | 1% |
| Shantell Hunter | 8/10 | 4737 days | 1% |
| Eddie | 8/10 | 4828 days | 1% |
| Schuster | 10/10 | 4872 days | 1% |
| Steven Wood | 8/10 | 4918 days | 1% |
| Hans | 10/10 | 4939 days | 1% |
| Claudia Mueller | 9/10 | 4954 days | 1% |
| Lotte Uneken | 10/10 | 4961 days | 1% |
| Helmut Schmid | 7/10 | 5218 days | 1% |
| Hanna_Malte | 9/10 | 5224 days | 1% |
| Romla | 7/10 | 5231 days | 1% |
| Ronald Veldman | 7/10 | 5231 days | 1% |
| Susie Christensen | 9/10 | 5239 days | 1% |
| Ralph & Marloes Meyers | 8/10 | 5558 days | 1% |
| Chris Ashton | 8/10 | 5584 days | 1% |
| Roman & Esther | 10/10 | 5587 days | 1% |
| Shirley | 9/10 | 5588 days | 1% |
| Berger | 8/10 | 5594 days | 1% |
| Chris White | 7/10 | 5597 days | 1% |
| Peter & Margo Boullin | 10/10 | 5598 days | 1% |
| Bolt | 8/10 | 5609 days | 1% |
| Simon Vallis | 9/10 | 5609 days | 1% |
| Andrew Hammond | 8/10 | 5741 days | 1% |
| nosey | 8/10 | 5741 days | 1% |
| Bob Lenihan | 10/10 | 5941 days | 1% |
| Alan & Lorna | 8/10 | 5948 days | 1% |
| John N | 8/10 | 5949 days | 1% |
| Ivo Braakhuis | 8/10 | 5963 days | 1% |
| Regina Giger | 10/10 | 5980 days | 1% |
| Nick | 8/10 | 5982 days | 1% |
| Taya Cross | 9/10 | 5983 days | 1% |
| EA Anders | 9/10 | 6000 days | 1% |
| Werner Swiss | 10/10 | 6005 days | 1% |
| Dawn Campbell | 8/10 | 6014 days | 1% |
| deanlaw | 10/10 | 6028 days | 1% |
| dirkdev | 8/10 | 6049 days | 1% |
| Ulyate | 7/10 | 6056 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Paihia TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.09% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 118 days. However the Paihia TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Paihia TOP 10 Holiday Park experience has been adjusted for 101 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 98 | -1.05% |
| 99 | -1.06% |
| 100 | -1.08% |
| 101 | -1.09% |
| 102 | -1.10% |
| 103 | -1.11% |
| 104 | -1.12% |
| … | … |
Balancing Adjustment
1.49% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.