Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Paihia TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Paihia TOP 10 Holiday Park
Valid Reviews
99 Valid Reviews
The Paihia TOP 10 Holiday Park experience has a total of 100 reviews. There are 99 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 99 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
30% |
| 9/10 | 29 |
|
29% |
| 8/10 | 23 |
|
23% |
| 7/10 | 13 |
|
13% |
| 6/10 | 1 |
|
1% |
| 5/10 | 2 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
86.26% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park valid reviews is 86.26% and is based on 99 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
30 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 99 valid reviews, the experience has 30 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 30 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
30% |
| 9/10 | 7 |
|
23% |
| 8/10 | 9 |
|
30% |
| 7/10 | 5 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.67% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park face-to-face reviews is 86.67% and is based on 30 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.85%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Peter Mooij | 10/10 | 152 days | 100% |
| Paul Hoffman | 8/10 | 180 days | 97% |
| Len Cons | 7/10 | 851 days | 55% |
| Caron | 10/10 | 882 days | 56% |
| Virginie | 7/10 | 911 days | 50% |
| Mikael Warner | 9/10 | 942 days | 50% |
| Rian Caccianiga | 7/10 | 1003 days | 41% |
| Kelly | 9/10 | 1034 days | 41% |
| Giani | 10/10 | 1064 days | 38% |
| Ben | 10/10 | 1217 days | 26% |
| Mickey Smillie | 9/10 | 1276 days | 22% |
| Charles Vaughan | 10/10 | 1399 days | 15% |
| Fernando | 10/10 | 1460 days | 13% |
| Lunar Orbit | 9/10 | 1641 days | 7% |
| Anna Swain | 10/10 | 1825 days | 5% |
| Jenna | 10/10 | 1856 days | 5% |
| Dan | 10/10 | 1856 days | 5% |
| Marg Dale | 7/10 | 1856 days | 5% |
| Kerry | 10/10 | 1947 days | 5% |
| Chris Harding | 9/10 | 1978 days | 5% |
| Maree | 9/10 | 2251 days | 4% |
| Ian & Wendy | 10/10 | 2343 days | 4% |
| Alex Tikonoff | 9/10 | 2403 days | 4% |
| Ancient Uncle | 6/10 | 2495 days | 3% |
| D and I singh | 10/10 | 2587 days | 3% |
| Kate | 10/10 | 2648 days | 3% |
| Tam | 5/10 | 2709 days | 2% |
| Snips | 9/10 | 2799 days | 3% |
| Regina | 8/10 | 2799 days | 3% |
| Keilani | 10/10 | 2860 days | 3% |
| ian kennedy | 9/10 | 2860 days | 3% |
| Daphne H | 9/10 | 2890 days | 3% |
| Caity | 10/10 | 2982 days | 3% |
| Juliane | 8/10 | 3013 days | 3% |
| Emma Medina | 10/10 | 3099 days | 2% |
| Jim Bass | 9/10 | 3102 days | 2% |
| Joe Trigg | 9/10 | 3188 days | 2% |
| Paul Smith | 7/10 | 3467 days | 2% |
| James Braithwaite | 9/10 | 3474 days | 2% |
| Saskia Ruttor | 9/10 | 3558 days | 1% |
| Mark Johnston | 9/10 | 3569 days | 1% |
| Stephanie Oliver | 7/10 | 3668 days | 1% |
| Jude and Chris | 10/10 | 3750 days | 1% |
| Justyna Blajerska | 5/10 | 3780 days | 1% |
| Sharon | 9/10 | 3785 days | 1% |
| Casa Tone | 9/10 | 3790 days | 1% |
| Julia Clearwater | 10/10 | 3847 days | 1% |
| Heather Peart | 10/10 | 3863 days | 1% |
| Sally Young | 10/10 | 3894 days | 1% |
| Norbert Dekker Kleijn | 8/10 | 3925 days | 1% |
| Denelle Coutts | 10/10 | 3975 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3985 days | 1% |
| J V Henare | 7/10 | 4075 days | 0% |
| Gregory Agnoux | 9/10 | 4107 days | 0% |
| Matt Betts | 8/10 | 4114 days | 0% |
| Colin Petherbridge | 8/10 | 4165 days | 0% |
| Dani Bummler | 2/10 | 4222 days | 0% |
| Mike Fricker | 8/10 | 4474 days | 1% |
| Dusty Miller | 9/10 | 4504 days | 1% |
| Simon Mehlmann | 9/10 | 4512 days | 1% |
| Andrew Luke | 9/10 | 4549 days | 1% |
| Jade Fleming | 7/10 | 4655 days | 1% |
| David Wood | 9/10 | 4686 days | 1% |
| Shantell Hunter | 8/10 | 4778 days | 1% |
| Eddie | 8/10 | 4869 days | 1% |
| Schuster | 10/10 | 4913 days | 1% |
| Steven Wood | 8/10 | 4959 days | 1% |
| Hans | 10/10 | 4980 days | 1% |
| Claudia Mueller | 9/10 | 4995 days | 1% |
| Lotte Uneken | 10/10 | 5002 days | 1% |
| Helmut Schmid | 7/10 | 5259 days | 1% |
| Hanna_Malte | 9/10 | 5265 days | 1% |
| Romla | 7/10 | 5272 days | 1% |
| Ronald Veldman | 7/10 | 5272 days | 1% |
| Susie Christensen | 9/10 | 5280 days | 1% |
| Ralph & Marloes Meyers | 8/10 | 5599 days | 1% |
| Chris Ashton | 8/10 | 5625 days | 1% |
| Roman & Esther | 10/10 | 5628 days | 1% |
| Shirley | 9/10 | 5629 days | 1% |
| Berger | 8/10 | 5635 days | 1% |
| Chris White | 7/10 | 5638 days | 1% |
| Peter & Margo Boullin | 10/10 | 5639 days | 1% |
| Bolt | 8/10 | 5650 days | 1% |
| Simon Vallis | 9/10 | 5650 days | 1% |
| Andrew Hammond | 8/10 | 5782 days | 1% |
| nosey | 8/10 | 5782 days | 1% |
| Bob Lenihan | 10/10 | 5982 days | 1% |
| Alan & Lorna | 8/10 | 5989 days | 1% |
| John N | 8/10 | 5990 days | 1% |
| Ivo Braakhuis | 8/10 | 6004 days | 1% |
| Regina Giger | 10/10 | 6021 days | 1% |
| Nick | 8/10 | 6023 days | 1% |
| Taya Cross | 9/10 | 6024 days | 1% |
| EA Anders | 9/10 | 6041 days | 1% |
| Werner Swiss | 10/10 | 6046 days | 1% |
| Dawn Campbell | 8/10 | 6055 days | 1% |
| deanlaw | 10/10 | 6069 days | 1% |
| dirkdev | 8/10 | 6090 days | 1% |
| Ulyate | 7/10 | 6097 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Paihia TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.48% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 123 days. However the Paihia TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Paihia TOP 10 Holiday Park experience has been adjusted for 141 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 138 | -1.45% |
| 139 | -1.46% |
| 140 | -1.47% |
| 141 | -1.48% |
| 142 | -1.49% |
| 143 | -1.50% |
| 144 | -1.51% |
| … | … |
Balancing Adjustment
1.56% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.