G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Paihia TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Paihia TOP 10 Holiday Park
Valid Reviews
99 Valid Reviews
The Paihia TOP 10 Holiday Park experience has a total of 100 reviews. There are 99 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 99 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
30% |
| 9/10 | 29 |
|
29% |
| 8/10 | 23 |
|
23% |
| 7/10 | 13 |
|
13% |
| 6/10 | 1 |
|
1% |
| 5/10 | 2 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
86.26% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park valid reviews is 86.26% and is based on 99 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
30 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 99 valid reviews, the experience has 30 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 30 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
30% |
| 9/10 | 7 |
|
23% |
| 8/10 | 9 |
|
30% |
| 7/10 | 5 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.67% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park face-to-face reviews is 86.67% and is based on 30 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.86%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Peter Mooij | 10/10 | 176 days | 100% |
| Paul Hoffman | 8/10 | 204 days | 97% |
| Len Cons | 7/10 | 875 days | 53% |
| Caron | 10/10 | 906 days | 54% |
| Virginie | 7/10 | 935 days | 47% |
| Mikael Warner | 9/10 | 966 days | 47% |
| Rian Caccianiga | 7/10 | 1027 days | 39% |
| Kelly | 9/10 | 1058 days | 39% |
| Giani | 10/10 | 1088 days | 37% |
| Ben | 10/10 | 1241 days | 25% |
| Mickey Smillie | 9/10 | 1300 days | 21% |
| Charles Vaughan | 10/10 | 1423 days | 14% |
| Fernando | 10/10 | 1484 days | 12% |
| Lunar Orbit | 9/10 | 1665 days | 6% |
| Anna Swain | 10/10 | 1849 days | 5% |
| Jenna | 10/10 | 1880 days | 5% |
| Dan | 10/10 | 1880 days | 5% |
| Marg Dale | 7/10 | 1880 days | 5% |
| Kerry | 10/10 | 1971 days | 5% |
| Chris Harding | 9/10 | 2002 days | 5% |
| Maree | 9/10 | 2275 days | 4% |
| Ian & Wendy | 10/10 | 2367 days | 4% |
| Alex Tikonoff | 9/10 | 2427 days | 4% |
| Ancient Uncle | 6/10 | 2519 days | 3% |
| D and I singh | 10/10 | 2611 days | 3% |
| Kate | 10/10 | 2672 days | 3% |
| Tam | 5/10 | 2733 days | 2% |
| Snips | 9/10 | 2823 days | 3% |
| Regina | 8/10 | 2823 days | 3% |
| Keilani | 10/10 | 2884 days | 3% |
| ian kennedy | 9/10 | 2884 days | 3% |
| Daphne H | 9/10 | 2914 days | 3% |
| Caity | 10/10 | 3006 days | 3% |
| Juliane | 8/10 | 3037 days | 3% |
| Emma Medina | 10/10 | 3123 days | 2% |
| Jim Bass | 9/10 | 3126 days | 2% |
| Joe Trigg | 9/10 | 3212 days | 2% |
| Paul Smith | 7/10 | 3491 days | 2% |
| James Braithwaite | 9/10 | 3498 days | 2% |
| Saskia Ruttor | 9/10 | 3582 days | 1% |
| Mark Johnston | 9/10 | 3593 days | 1% |
| Stephanie Oliver | 7/10 | 3692 days | 1% |
| Jude and Chris | 10/10 | 3774 days | 1% |
| Justyna Blajerska | 5/10 | 3804 days | 1% |
| Sharon | 9/10 | 3809 days | 1% |
| Casa Tone | 9/10 | 3814 days | 1% |
| Julia Clearwater | 10/10 | 3871 days | 1% |
| Heather Peart | 10/10 | 3887 days | 1% |
| Sally Young | 10/10 | 3918 days | 1% |
| Norbert Dekker Kleijn | 8/10 | 3949 days | 1% |
| Denelle Coutts | 10/10 | 3999 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 4009 days | 1% |
| J V Henare | 7/10 | 4099 days | 0% |
| Gregory Agnoux | 9/10 | 4131 days | 0% |
| Matt Betts | 8/10 | 4138 days | 0% |
| Colin Petherbridge | 8/10 | 4189 days | 0% |
| Dani Bummler | 2/10 | 4246 days | 0% |
| Mike Fricker | 8/10 | 4498 days | 1% |
| Dusty Miller | 9/10 | 4528 days | 1% |
| Simon Mehlmann | 9/10 | 4536 days | 1% |
| Andrew Luke | 9/10 | 4573 days | 1% |
| Jade Fleming | 7/10 | 4679 days | 1% |
| David Wood | 9/10 | 4710 days | 1% |
| Shantell Hunter | 8/10 | 4802 days | 1% |
| Eddie | 8/10 | 4893 days | 1% |
| Schuster | 10/10 | 4937 days | 1% |
| Steven Wood | 8/10 | 4983 days | 1% |
| Hans | 10/10 | 5004 days | 1% |
| Claudia Mueller | 9/10 | 5019 days | 1% |
| Lotte Uneken | 10/10 | 5026 days | 1% |
| Helmut Schmid | 7/10 | 5283 days | 1% |
| Hanna_Malte | 9/10 | 5289 days | 1% |
| Romla | 7/10 | 5296 days | 1% |
| Ronald Veldman | 7/10 | 5296 days | 1% |
| Susie Christensen | 9/10 | 5304 days | 1% |
| Ralph & Marloes Meyers | 8/10 | 5623 days | 1% |
| Chris Ashton | 8/10 | 5649 days | 1% |
| Roman & Esther | 10/10 | 5652 days | 1% |
| Shirley | 9/10 | 5653 days | 1% |
| Berger | 8/10 | 5659 days | 1% |
| Chris White | 7/10 | 5662 days | 1% |
| Peter & Margo Boullin | 10/10 | 5663 days | 1% |
| Bolt | 8/10 | 5674 days | 1% |
| Simon Vallis | 9/10 | 5674 days | 1% |
| Andrew Hammond | 8/10 | 5806 days | 1% |
| nosey | 8/10 | 5806 days | 1% |
| Bob Lenihan | 10/10 | 6006 days | 1% |
| Alan & Lorna | 8/10 | 6013 days | 1% |
| John N | 8/10 | 6014 days | 1% |
| Ivo Braakhuis | 8/10 | 6028 days | 1% |
| Regina Giger | 10/10 | 6045 days | 1% |
| Nick | 8/10 | 6047 days | 1% |
| Taya Cross | 9/10 | 6048 days | 1% |
| EA Anders | 9/10 | 6065 days | 1% |
| Werner Swiss | 10/10 | 6070 days | 1% |
| Dawn Campbell | 8/10 | 6079 days | 1% |
| deanlaw | 10/10 | 6093 days | 1% |
| dirkdev | 8/10 | 6114 days | 1% |
| Ulyate | 7/10 | 6121 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Paihia TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.02% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 105 days. However the Paihia TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Paihia TOP 10 Holiday Park experience has been adjusted for 165 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 162 | -1.99% |
| 163 | -2.00% |
| 164 | -2.01% |
| 165 | -2.02% |
| 166 | -2.04% |
| 167 | -2.05% |
| 168 | -2.06% |
| … | … |
Balancing Adjustment
1.66% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.