Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Paihia TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Paihia TOP 10 Holiday Park
Valid Reviews
99 Valid Reviews
The Paihia TOP 10 Holiday Park experience has a total of 100 reviews. There are 99 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 99 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
30% |
| 9/10 | 29 |
|
29% |
| 8/10 | 23 |
|
23% |
| 7/10 | 13 |
|
13% |
| 6/10 | 1 |
|
1% |
| 5/10 | 2 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
86.26% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park valid reviews is 86.26% and is based on 99 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
30 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 99 valid reviews, the experience has 30 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 30 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
30% |
| 9/10 | 7 |
|
23% |
| 8/10 | 9 |
|
30% |
| 7/10 | 5 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.67% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park face-to-face reviews is 86.67% and is based on 30 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.88%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Peter Mooij | 10/10 | 70 days | 100% |
| Paul Hoffman | 8/10 | 98 days | 98% |
| Len Cons | 7/10 | 769 days | 62% |
| Caron | 10/10 | 800 days | 64% |
| Virginie | 7/10 | 829 days | 57% |
| Mikael Warner | 9/10 | 860 days | 57% |
| Rian Caccianiga | 7/10 | 921 days | 48% |
| Kelly | 9/10 | 952 days | 48% |
| Giani | 10/10 | 982 days | 46% |
| Ben | 10/10 | 1135 days | 32% |
| Mickey Smillie | 9/10 | 1194 days | 27% |
| Charles Vaughan | 10/10 | 1317 days | 20% |
| Fernando | 10/10 | 1378 days | 16% |
| Lunar Orbit | 9/10 | 1559 days | 9% |
| Anna Swain | 10/10 | 1743 days | 5% |
| Jenna | 10/10 | 1774 days | 5% |
| Dan | 10/10 | 1774 days | 5% |
| Marg Dale | 7/10 | 1774 days | 5% |
| Kerry | 10/10 | 1865 days | 5% |
| Chris Harding | 9/10 | 1896 days | 5% |
| Maree | 9/10 | 2169 days | 4% |
| Ian & Wendy | 10/10 | 2261 days | 4% |
| Alex Tikonoff | 9/10 | 2321 days | 4% |
| Ancient Uncle | 6/10 | 2413 days | 3% |
| D and I singh | 10/10 | 2505 days | 3% |
| Kate | 10/10 | 2566 days | 3% |
| Tam | 5/10 | 2627 days | 2% |
| Snips | 9/10 | 2717 days | 3% |
| Regina | 8/10 | 2717 days | 3% |
| Keilani | 10/10 | 2778 days | 3% |
| ian kennedy | 9/10 | 2778 days | 3% |
| Daphne H | 9/10 | 2808 days | 3% |
| Caity | 10/10 | 2900 days | 3% |
| Juliane | 8/10 | 2931 days | 3% |
| Emma Medina | 10/10 | 3017 days | 2% |
| Jim Bass | 9/10 | 3020 days | 2% |
| Joe Trigg | 9/10 | 3106 days | 2% |
| Paul Smith | 7/10 | 3385 days | 2% |
| James Braithwaite | 9/10 | 3392 days | 2% |
| Saskia Ruttor | 9/10 | 3476 days | 2% |
| Mark Johnston | 9/10 | 3487 days | 2% |
| Stephanie Oliver | 7/10 | 3586 days | 1% |
| Jude and Chris | 10/10 | 3668 days | 1% |
| Justyna Blajerska | 5/10 | 3698 days | 1% |
| Sharon | 9/10 | 3703 days | 1% |
| Casa Tone | 9/10 | 3708 days | 1% |
| Julia Clearwater | 10/10 | 3765 days | 1% |
| Heather Peart | 10/10 | 3782 days | 1% |
| Sally Young | 10/10 | 3813 days | 1% |
| Norbert Dekker Kleijn | 8/10 | 3843 days | 1% |
| Denelle Coutts | 10/10 | 3893 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3904 days | 1% |
| J V Henare | 7/10 | 3993 days | 0% |
| Gregory Agnoux | 9/10 | 4025 days | 0% |
| Matt Betts | 8/10 | 4032 days | 0% |
| Colin Petherbridge | 8/10 | 4083 days | 0% |
| Dani Bummler | 2/10 | 4140 days | 0% |
| Mike Fricker | 8/10 | 4392 days | 1% |
| Dusty Miller | 9/10 | 4422 days | 1% |
| Simon Mehlmann | 9/10 | 4430 days | 1% |
| Andrew Luke | 9/10 | 4467 days | 1% |
| Jade Fleming | 7/10 | 4573 days | 1% |
| David Wood | 9/10 | 4604 days | 1% |
| Shantell Hunter | 8/10 | 4696 days | 1% |
| Eddie | 8/10 | 4787 days | 1% |
| Schuster | 10/10 | 4831 days | 1% |
| Steven Wood | 8/10 | 4877 days | 1% |
| Hans | 10/10 | 4898 days | 1% |
| Claudia Mueller | 9/10 | 4913 days | 1% |
| Lotte Uneken | 10/10 | 4920 days | 1% |
| Helmut Schmid | 7/10 | 5177 days | 1% |
| Hanna_Malte | 9/10 | 5183 days | 1% |
| Romla | 7/10 | 5190 days | 1% |
| Ronald Veldman | 7/10 | 5190 days | 1% |
| Susie Christensen | 9/10 | 5198 days | 1% |
| Ralph & Marloes Meyers | 8/10 | 5517 days | 1% |
| Chris Ashton | 8/10 | 5543 days | 1% |
| Roman & Esther | 10/10 | 5546 days | 1% |
| Shirley | 9/10 | 5547 days | 1% |
| Berger | 8/10 | 5553 days | 1% |
| Chris White | 7/10 | 5556 days | 1% |
| Peter & Margo Boullin | 10/10 | 5557 days | 1% |
| Bolt | 8/10 | 5568 days | 1% |
| Simon Vallis | 9/10 | 5568 days | 1% |
| Andrew Hammond | 8/10 | 5700 days | 1% |
| nosey | 8/10 | 5700 days | 1% |
| Bob Lenihan | 10/10 | 5900 days | 1% |
| Alan & Lorna | 8/10 | 5907 days | 1% |
| John N | 8/10 | 5908 days | 1% |
| Ivo Braakhuis | 8/10 | 5922 days | 1% |
| Regina Giger | 10/10 | 5939 days | 1% |
| Nick | 8/10 | 5941 days | 1% |
| Taya Cross | 9/10 | 5942 days | 1% |
| EA Anders | 9/10 | 5959 days | 1% |
| Werner Swiss | 10/10 | 5964 days | 1% |
| Dawn Campbell | 8/10 | 5973 days | 1% |
| deanlaw | 10/10 | 5987 days | 1% |
| dirkdev | 8/10 | 6008 days | 1% |
| Ulyate | 7/10 | 6015 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Paihia TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.87% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 86 days. However the Paihia TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Paihia TOP 10 Holiday Park experience has been adjusted for 60 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 57 | -0.83% |
| 58 | -0.84% |
| 59 | -0.86% |
| 60 | -0.87% |
| 61 | -0.89% |
| 62 | -0.90% |
| 63 | -0.92% |
| … | … |
Balancing Adjustment
1.45% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
88%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.