Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Paihia TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Paihia TOP 10 Holiday Park
Valid Reviews
98 Valid Reviews
The Paihia TOP 10 Holiday Park experience has a total of 99 reviews. There are 98 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 98 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
30% |
| 9/10 | 29 |
|
30% |
| 8/10 | 23 |
|
23% |
| 7/10 | 13 |
|
13% |
| 6/10 | 1 |
|
1% |
| 5/10 | 2 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
86.12% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park valid reviews is 86.12% and is based on 98 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
30 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 98 valid reviews, the experience has 30 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 30 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
30% |
| 9/10 | 7 |
|
23% |
| 8/10 | 9 |
|
30% |
| 7/10 | 5 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.67% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park face-to-face reviews is 86.67% and is based on 30 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.48%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Hoffman | 8/10 | 18 days | 100% |
| Len Cons | 7/10 | 689 days | 69% |
| Caron | 10/10 | 720 days | 72% |
| Virginie | 7/10 | 749 days | 65% |
| Mikael Warner | 9/10 | 780 days | 66% |
| Rian Caccianiga | 7/10 | 841 days | 57% |
| Kelly | 9/10 | 872 days | 57% |
| Giani | 10/10 | 902 days | 55% |
| Ben | 10/10 | 1055 days | 40% |
| Mickey Smillie | 9/10 | 1114 days | 34% |
| Charles Vaughan | 10/10 | 1237 days | 25% |
| Fernando | 10/10 | 1298 days | 21% |
| Lunar Orbit | 9/10 | 1479 days | 12% |
| Anna Swain | 10/10 | 1663 days | 7% |
| Jenna | 10/10 | 1694 days | 6% |
| Dan | 10/10 | 1694 days | 6% |
| Marg Dale | 7/10 | 1694 days | 6% |
| Kerry | 10/10 | 1785 days | 5% |
| Chris Harding | 9/10 | 1816 days | 5% |
| Maree | 9/10 | 2089 days | 4% |
| Ian & Wendy | 10/10 | 2181 days | 4% |
| Alex Tikonoff | 9/10 | 2241 days | 4% |
| Ancient Uncle | 6/10 | 2333 days | 3% |
| D and I singh | 10/10 | 2425 days | 4% |
| Kate | 10/10 | 2486 days | 4% |
| Tam | 5/10 | 2547 days | 3% |
| Snips | 9/10 | 2637 days | 3% |
| Regina | 8/10 | 2637 days | 3% |
| Keilani | 10/10 | 2698 days | 3% |
| ian kennedy | 9/10 | 2698 days | 3% |
| Daphne H | 9/10 | 2728 days | 3% |
| Caity | 10/10 | 2820 days | 3% |
| Juliane | 8/10 | 2851 days | 3% |
| Emma Medina | 10/10 | 2937 days | 3% |
| Jim Bass | 9/10 | 2940 days | 3% |
| Joe Trigg | 9/10 | 3026 days | 3% |
| Paul Smith | 7/10 | 3305 days | 2% |
| James Braithwaite | 9/10 | 3312 days | 2% |
| Saskia Ruttor | 9/10 | 3396 days | 2% |
| Mark Johnston | 9/10 | 3407 days | 2% |
| Stephanie Oliver | 7/10 | 3506 days | 2% |
| Jude and Chris | 10/10 | 3588 days | 2% |
| Justyna Blajerska | 5/10 | 3618 days | 1% |
| Sharon | 9/10 | 3623 days | 1% |
| Casa Tone | 9/10 | 3628 days | 1% |
| Julia Clearwater | 10/10 | 3685 days | 1% |
| Heather Peart | 10/10 | 3702 days | 1% |
| Sally Young | 10/10 | 3733 days | 1% |
| Norbert Dekker Kleijn | 8/10 | 3763 days | 1% |
| Denelle Coutts | 10/10 | 3813 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3824 days | 1% |
| J V Henare | 7/10 | 3913 days | 1% |
| Gregory Agnoux | 9/10 | 3945 days | 1% |
| Matt Betts | 8/10 | 3952 days | 1% |
| Colin Petherbridge | 8/10 | 4003 days | 1% |
| Dani Bummler | 2/10 | 4060 days | 0% |
| Mike Fricker | 8/10 | 4312 days | 0% |
| Dusty Miller | 9/10 | 4342 days | 0% |
| Simon Mehlmann | 9/10 | 4350 days | 0% |
| Andrew Luke | 9/10 | 4387 days | 1% |
| Jade Fleming | 7/10 | 4493 days | 1% |
| David Wood | 9/10 | 4524 days | 1% |
| Shantell Hunter | 8/10 | 4616 days | 1% |
| Eddie | 8/10 | 4707 days | 1% |
| Schuster | 10/10 | 4751 days | 1% |
| Steven Wood | 8/10 | 4797 days | 1% |
| Hans | 10/10 | 4818 days | 1% |
| Claudia Mueller | 9/10 | 4833 days | 1% |
| Lotte Uneken | 10/10 | 4840 days | 1% |
| Helmut Schmid | 7/10 | 5097 days | 1% |
| Hanna_Malte | 9/10 | 5103 days | 1% |
| Romla | 7/10 | 5110 days | 1% |
| Ronald Veldman | 7/10 | 5110 days | 1% |
| Susie Christensen | 9/10 | 5118 days | 1% |
| Ralph & Marloes Meyers | 8/10 | 5437 days | 1% |
| Chris Ashton | 8/10 | 5463 days | 1% |
| Roman & Esther | 10/10 | 5466 days | 1% |
| Shirley | 9/10 | 5467 days | 1% |
| Berger | 8/10 | 5473 days | 1% |
| Chris White | 7/10 | 5476 days | 1% |
| Peter & Margo Boullin | 10/10 | 5477 days | 1% |
| Bolt | 8/10 | 5488 days | 1% |
| Simon Vallis | 9/10 | 5488 days | 1% |
| Andrew Hammond | 8/10 | 5620 days | 1% |
| nosey | 8/10 | 5620 days | 1% |
| Bob Lenihan | 10/10 | 5820 days | 1% |
| Alan & Lorna | 8/10 | 5827 days | 1% |
| John N | 8/10 | 5828 days | 1% |
| Ivo Braakhuis | 8/10 | 5842 days | 1% |
| Regina Giger | 10/10 | 5859 days | 1% |
| Nick | 8/10 | 5861 days | 1% |
| Taya Cross | 9/10 | 5862 days | 1% |
| EA Anders | 9/10 | 5879 days | 1% |
| Werner Swiss | 10/10 | 5884 days | 1% |
| Dawn Campbell | 8/10 | 5893 days | 1% |
| deanlaw | 10/10 | 5907 days | 1% |
| dirkdev | 8/10 | 5928 days | 1% |
| Ulyate | 7/10 | 5935 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Paihia TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-0.08% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Paihia TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Paihia TOP 10 Holiday Park experience has been adjusted for 4 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 1 | -0.02% |
| 2 | -0.04% |
| 3 | -0.06% |
| 4 | -0.08% |
| 5 | -0.10% |
| 6 | -0.12% |
| 7 | -0.15% |
| … | … |
Balancing Adjustment
1.56% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.