Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Paihia TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Paihia TOP 10 Holiday Park
Valid Reviews
97 Valid Reviews
The Paihia TOP 10 Holiday Park experience has a total of 98 reviews. There are 97 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 97 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 29 |
|
30% |
| 9/10 | 29 |
|
30% |
| 8/10 | 22 |
|
23% |
| 7/10 | 13 |
|
13% |
| 6/10 | 1 |
|
1% |
| 5/10 | 2 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
86.19% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park valid reviews is 86.19% and is based on 97 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
30 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 97 valid reviews, the experience has 30 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 30 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
30% |
| 9/10 | 7 |
|
23% |
| 8/10 | 9 |
|
30% |
| 7/10 | 5 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.67% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park face-to-face reviews is 86.67% and is based on 30 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.58%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Len Cons | 7/10 | 621 days | 96% |
| Caron | 10/10 | 652 days | 100% |
| Virginie | 7/10 | 681 days | 90% |
| Mikael Warner | 9/10 | 712 days | 93% |
| Rian Caccianiga | 7/10 | 773 days | 81% |
| Kelly | 9/10 | 804 days | 82% |
| Giani | 10/10 | 834 days | 80% |
| Ben | 10/10 | 987 days | 59% |
| Mickey Smillie | 9/10 | 1046 days | 52% |
| Charles Vaughan | 10/10 | 1169 days | 39% |
| Fernando | 10/10 | 1230 days | 33% |
| Lunar Orbit | 9/10 | 1411 days | 19% |
| Anna Swain | 10/10 | 1595 days | 10% |
| Jenna | 10/10 | 1626 days | 9% |
| Dan | 10/10 | 1626 days | 9% |
| Marg Dale | 7/10 | 1626 days | 9% |
| Kerry | 10/10 | 1717 days | 7% |
| Chris Harding | 9/10 | 1748 days | 7% |
| Maree | 9/10 | 2021 days | 6% |
| Ian & Wendy | 10/10 | 2113 days | 6% |
| Alex Tikonoff | 9/10 | 2173 days | 5% |
| Ancient Uncle | 6/10 | 2265 days | 5% |
| D and I singh | 10/10 | 2357 days | 5% |
| Kate | 10/10 | 2418 days | 5% |
| Tam | 5/10 | 2479 days | 4% |
| Snips | 9/10 | 2569 days | 4% |
| Regina | 8/10 | 2569 days | 4% |
| Keilani | 10/10 | 2630 days | 4% |
| ian kennedy | 9/10 | 2630 days | 4% |
| Daphne H | 9/10 | 2660 days | 4% |
| Caity | 10/10 | 2752 days | 4% |
| Juliane | 8/10 | 2783 days | 4% |
| Emma Medina | 10/10 | 2869 days | 4% |
| Jim Bass | 9/10 | 2872 days | 4% |
| Joe Trigg | 9/10 | 2958 days | 3% |
| Paul Smith | 7/10 | 3237 days | 3% |
| James Braithwaite | 9/10 | 3244 days | 3% |
| Saskia Ruttor | 9/10 | 3328 days | 3% |
| Mark Johnston | 9/10 | 3339 days | 3% |
| Stephanie Oliver | 7/10 | 3438 days | 2% |
| Jude and Chris | 10/10 | 3520 days | 2% |
| Justyna Blajerska | 5/10 | 3550 days | 1% |
| Sharon | 9/10 | 3555 days | 2% |
| Casa Tone | 9/10 | 3560 days | 2% |
| Julia Clearwater | 10/10 | 3617 days | 2% |
| Heather Peart | 10/10 | 3633 days | 2% |
| Sally Young | 10/10 | 3664 days | 2% |
| Norbert Dekker Kleijn | 8/10 | 3695 days | 2% |
| Denelle Coutts | 10/10 | 3745 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 3755 days | 1% |
| J V Henare | 7/10 | 3845 days | 1% |
| Gregory Agnoux | 9/10 | 3877 days | 1% |
| Matt Betts | 8/10 | 3884 days | 1% |
| Colin Petherbridge | 8/10 | 3935 days | 1% |
| Dani Bummler | 2/10 | 3992 days | 0% |
| Mike Fricker | 8/10 | 4244 days | 0% |
| Dusty Miller | 9/10 | 4274 days | 0% |
| Simon Mehlmann | 9/10 | 4282 days | 0% |
| Andrew Luke | 9/10 | 4319 days | 0% |
| Jade Fleming | 7/10 | 4425 days | 1% |
| David Wood | 9/10 | 4456 days | 1% |
| Shantell Hunter | 8/10 | 4548 days | 1% |
| Eddie | 8/10 | 4639 days | 1% |
| Schuster | 10/10 | 4683 days | 1% |
| Steven Wood | 8/10 | 4729 days | 1% |
| Hans | 10/10 | 4750 days | 1% |
| Claudia Mueller | 9/10 | 4765 days | 1% |
| Lotte Uneken | 10/10 | 4772 days | 1% |
| Helmut Schmid | 7/10 | 5029 days | 1% |
| Hanna_Malte | 9/10 | 5035 days | 1% |
| Romla | 7/10 | 5042 days | 1% |
| Ronald Veldman | 7/10 | 5042 days | 1% |
| Susie Christensen | 9/10 | 5050 days | 1% |
| Ralph & Marloes Meyers | 8/10 | 5369 days | 1% |
| Chris Ashton | 8/10 | 5395 days | 1% |
| Roman & Esther | 10/10 | 5398 days | 1% |
| Shirley | 9/10 | 5399 days | 1% |
| Berger | 8/10 | 5405 days | 1% |
| Chris White | 7/10 | 5408 days | 1% |
| Peter & Margo Boullin | 10/10 | 5409 days | 1% |
| Bolt | 8/10 | 5420 days | 1% |
| Simon Vallis | 9/10 | 5420 days | 1% |
| Andrew Hammond | 8/10 | 5552 days | 1% |
| nosey | 8/10 | 5552 days | 1% |
| Bob Lenihan | 10/10 | 5752 days | 1% |
| Alan & Lorna | 8/10 | 5759 days | 1% |
| John N | 8/10 | 5760 days | 1% |
| Ivo Braakhuis | 8/10 | 5774 days | 1% |
| Regina Giger | 10/10 | 5791 days | 1% |
| Nick | 8/10 | 5793 days | 1% |
| Taya Cross | 9/10 | 5794 days | 1% |
| EA Anders | 9/10 | 5811 days | 1% |
| Werner Swiss | 10/10 | 5816 days | 1% |
| Dawn Campbell | 8/10 | 5825 days | 1% |
| deanlaw | 10/10 | 5839 days | 1% |
| dirkdev | 8/10 | 5860 days | 1% |
| Ulyate | 7/10 | 5867 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Paihia TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Paihia TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Paihia TOP 10 Holiday Park experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
2.13% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.