Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Paihia TOP 10 Holiday Park.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Paihia TOP 10 Holiday Park
Valid Reviews
99 Valid Reviews
The Paihia TOP 10 Holiday Park experience has a total of 100 reviews. There are 99 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 99 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 30 |
|
30% |
| 9/10 | 29 |
|
29% |
| 8/10 | 23 |
|
23% |
| 7/10 | 13 |
|
13% |
| 6/10 | 1 |
|
1% |
| 5/10 | 2 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
1% |
| 1/10 | 0 |
|
0% |
86.26% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park valid reviews is 86.26% and is based on 99 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
30 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 99 valid reviews, the experience has 30 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 30 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 9 |
|
30% |
| 9/10 | 7 |
|
23% |
| 8/10 | 9 |
|
30% |
| 7/10 | 5 |
|
17% |
| 6/10 | 0 |
|
0% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
86.67% Average
The raw data average (mean) for all the Paihia TOP 10 Holiday Park face-to-face reviews is 86.67% and is based on 30 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.87%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Peter Mooij | 10/10 | 204 days | 100% |
| Paul Hoffman | 8/10 | 232 days | 97% |
| Len Cons | 7/10 | 903 days | 51% |
| Caron | 10/10 | 934 days | 51% |
| Virginie | 7/10 | 963 days | 45% |
| Mikael Warner | 9/10 | 994 days | 45% |
| Rian Caccianiga | 7/10 | 1055 days | 37% |
| Kelly | 9/10 | 1086 days | 37% |
| Giani | 10/10 | 1116 days | 34% |
| Ben | 10/10 | 1269 days | 23% |
| Mickey Smillie | 9/10 | 1328 days | 19% |
| Charles Vaughan | 10/10 | 1451 days | 13% |
| Fernando | 10/10 | 1512 days | 11% |
| Lunar Orbit | 9/10 | 1693 days | 6% |
| Anna Swain | 10/10 | 1877 days | 5% |
| Jenna | 10/10 | 1908 days | 5% |
| Dan | 10/10 | 1908 days | 5% |
| Marg Dale | 7/10 | 1908 days | 5% |
| Kerry | 10/10 | 1999 days | 5% |
| Chris Harding | 9/10 | 2030 days | 5% |
| Maree | 9/10 | 2303 days | 4% |
| Ian & Wendy | 10/10 | 2395 days | 4% |
| Alex Tikonoff | 9/10 | 2455 days | 4% |
| Ancient Uncle | 6/10 | 2547 days | 3% |
| D and I singh | 10/10 | 2639 days | 3% |
| Kate | 10/10 | 2700 days | 3% |
| Tam | 5/10 | 2761 days | 2% |
| Snips | 9/10 | 2851 days | 3% |
| Regina | 8/10 | 2851 days | 3% |
| Keilani | 10/10 | 2912 days | 3% |
| ian kennedy | 9/10 | 2912 days | 3% |
| Daphne H | 9/10 | 2942 days | 3% |
| Caity | 10/10 | 3034 days | 3% |
| Juliane | 8/10 | 3065 days | 2% |
| Emma Medina | 10/10 | 3151 days | 2% |
| Jim Bass | 9/10 | 3154 days | 2% |
| Joe Trigg | 9/10 | 3240 days | 2% |
| Paul Smith | 7/10 | 3519 days | 2% |
| James Braithwaite | 9/10 | 3526 days | 2% |
| Saskia Ruttor | 9/10 | 3610 days | 1% |
| Mark Johnston | 9/10 | 3621 days | 1% |
| Stephanie Oliver | 7/10 | 3720 days | 1% |
| Jude and Chris | 10/10 | 3802 days | 1% |
| Justyna Blajerska | 5/10 | 3832 days | 1% |
| Sharon | 9/10 | 3837 days | 1% |
| Casa Tone | 9/10 | 3842 days | 1% |
| Julia Clearwater | 10/10 | 3899 days | 1% |
| Heather Peart | 10/10 | 3916 days | 1% |
| Sally Young | 10/10 | 3947 days | 1% |
| Norbert Dekker Kleijn | 8/10 | 3977 days | 1% |
| Denelle Coutts | 10/10 | 4027 days | 1% |
| Jule & Thomas aus Hamburg Elternzeit 2015 | 8/10 | 4038 days | 1% |
| J V Henare | 7/10 | 4127 days | 0% |
| Gregory Agnoux | 9/10 | 4159 days | 0% |
| Matt Betts | 8/10 | 4166 days | 0% |
| Colin Petherbridge | 8/10 | 4217 days | 0% |
| Dani Bummler | 2/10 | 4274 days | 0% |
| Mike Fricker | 8/10 | 4526 days | 1% |
| Dusty Miller | 9/10 | 4556 days | 1% |
| Simon Mehlmann | 9/10 | 4564 days | 1% |
| Andrew Luke | 9/10 | 4601 days | 1% |
| Jade Fleming | 7/10 | 4707 days | 1% |
| David Wood | 9/10 | 4738 days | 1% |
| Shantell Hunter | 8/10 | 4830 days | 1% |
| Eddie | 8/10 | 4921 days | 1% |
| Schuster | 10/10 | 4965 days | 1% |
| Steven Wood | 8/10 | 5011 days | 1% |
| Hans | 10/10 | 5032 days | 1% |
| Claudia Mueller | 9/10 | 5047 days | 1% |
| Lotte Uneken | 10/10 | 5054 days | 1% |
| Helmut Schmid | 7/10 | 5311 days | 1% |
| Hanna_Malte | 9/10 | 5317 days | 1% |
| Romla | 7/10 | 5324 days | 1% |
| Ronald Veldman | 7/10 | 5324 days | 1% |
| Susie Christensen | 9/10 | 5332 days | 1% |
| Ralph & Marloes Meyers | 8/10 | 5651 days | 1% |
| Chris Ashton | 8/10 | 5677 days | 1% |
| Roman & Esther | 10/10 | 5680 days | 1% |
| Shirley | 9/10 | 5681 days | 1% |
| Berger | 8/10 | 5687 days | 1% |
| Chris White | 7/10 | 5690 days | 1% |
| Peter & Margo Boullin | 10/10 | 5691 days | 1% |
| Bolt | 8/10 | 5702 days | 1% |
| Simon Vallis | 9/10 | 5702 days | 1% |
| Andrew Hammond | 8/10 | 5834 days | 1% |
| nosey | 8/10 | 5834 days | 1% |
| Bob Lenihan | 10/10 | 6034 days | 1% |
| Alan & Lorna | 8/10 | 6041 days | 1% |
| John N | 8/10 | 6042 days | 1% |
| Ivo Braakhuis | 8/10 | 6056 days | 1% |
| Regina Giger | 10/10 | 6073 days | 1% |
| Nick | 8/10 | 6075 days | 1% |
| Taya Cross | 9/10 | 6076 days | 1% |
| EA Anders | 9/10 | 6093 days | 1% |
| Werner Swiss | 10/10 | 6098 days | 1% |
| Dawn Campbell | 8/10 | 6107 days | 1% |
| deanlaw | 10/10 | 6121 days | 1% |
| dirkdev | 8/10 | 6142 days | 1% |
| Ulyate | 7/10 | 6149 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Paihia TOP 10 Holiday Park experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.96% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 74 days. However the Paihia TOP 10 Holiday Park experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Paihia TOP 10 Holiday Park experience has been adjusted for 194 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 191 | -2.91% |
| 192 | -2.93% |
| 193 | -2.94% |
| 194 | -2.96% |
| 195 | -2.97% |
| 196 | -2.99% |
| 197 | -3.01% |
| … | … |
Balancing Adjustment
1.84% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.