16 Rankers Reviews
4 Thermal Pools
31 Queenstown Township
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Showing 8 reviews of 16.
Thoroughly enjoyed our hot pool experience here. So worth the money, the views are spectacular and so relaxing. After a week of travelling NZ in a motorhome it was just what we needed.
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We spent a really good moment in our private hot pool, enjoying the view with a glass of wine. Definitely something you’ll enjoy to relax after a day spent hicking around this beautiful area.
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HONG WEI TEO
Awesome place to relax after long day of road tripping around NZ.
Perfect for a date. Nice view from the pools, good service.
A truly relaxing experience. A few problems though - their website doesn't say what each 'package' contains, so I booked the indulgence package and also chose to pay for hire towels. Turns out the package includes towels, so on arrival I had paid for towels twice. They offered me extra beverages or ice cream instead of a refund. I also found the staff to be quite abrupt (but not impolite) and their voices, volume and tone not in keeping with the tone of the experience. The waiting area is shabby. We were also shown to our pool room 5 minutes late with no offer of extra time at the end to compensate. Remember you still have to undress and take a shower before you can hop in and start enjoyed the tub. Luckily 50 minutes in the tub is enough as it's very hot! The tubs and rooms themselves are AWESOME.
They are a little on the pricey side but the view is magical and it is super relaxing - and romantic - on a cool night.
Set just outside of the city, it is calm, peaceful and tranquil. The staff were so friendly and the cleanliness of the facility made for a great experience.
Pools and views awesome, staff rude, not relaxing at all, the cleaning team was already waiting for us in front of the door. Reception lady seemed to be in a rush.