Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Discover NZ Motorhome Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Discover NZ Motorhome Rentals
Valid Reviews
214 Valid Reviews
The Discover NZ Motorhome Rentals experience has a total of 217 reviews. There are 214 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 214 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 168 |
|
79% |
| 9/10 | 33 |
|
15% |
| 8/10 | 9 |
|
4% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
96.36% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals valid reviews is 96.36% and is based on 214 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
41 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 214 valid reviews, the experience has 41 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 41 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
41% |
| 9/10 | 14 |
|
34% |
| 8/10 | 7 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
88.78% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals face-to-face reviews is 88.78% and is based on 41 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.80%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Dawes | 10/10 | 347 days | 100% |
| Robin & Maureen Sable | 10/10 | 347 days | 100% |
| Shuter | 1/10 | 1170 days | 13% |
| Michael P Ringland | 10/10 | 2114 days | 5% |
| MICHELL GREEN | 9/10 | 2419 days | 4% |
| Phil Evans | 10/10 | 2600 days | 4% |
| Sara Kerins | 9/10 | 2845 days | 3% |
| Anna Brooks | 10/10 | 2873 days | 3% |
| Kendall Ranieri | 9/10 | 3026 days | 3% |
| Rob Mitchell | 10/10 | 3179 days | 2% |
| Anna Fioravanti | 10/10 | 3179 days | 2% |
| Leo O'Keeffe | 9/10 | 3179 days | 2% |
| Anne Howard | 10/10 | 3179 days | 2% |
| Alan Parry | 9/10 | 3179 days | 2% |
| Robin & Maureen Sable | 10/10 | 3203 days | 2% |
| Ann Teeters | 10/10 | 3210 days | 2% |
| Ed Murray | 9/10 | 3210 days | 2% |
| Harriet and Paul | 6/10 | 3217 days | 1% |
| Robert Burlumi | 10/10 | 3238 days | 2% |
| Anna Brooks | 10/10 | 3238 days | 2% |
| Elizabeth Predeger | 8/10 | 3238 days | 2% |
| Tony Sheridan | 10/10 | 3238 days | 2% |
| Anders Frank | 10/10 | 3248 days | 2% |
| David Bailey | 10/10 | 3269 days | 2% |
| Dicky Woollard | 10/10 | 3269 days | 2% |
| Wouter Bleckmann | 9/10 | 3288 days | 2% |
| Alonso | 9/10 | 3308 days | 2% |
| Andrew Casey | 10/10 | 3330 days | 2% |
| Manon Pelletier | 10/10 | 3330 days | 2% |
| John Peacock | 9/10 | 3330 days | 2% |
| Alan Strong | 9/10 | 3361 days | 2% |
| Fred Stein | 10/10 | 3361 days | 2% |
| Anonymous | 9/10 | 3361 days | 2% |
| Spencer Lewis | 10/10 | 3361 days | 2% |
| Vince Vince F | 10/10 | 3361 days | 2% |
| Rachel Lofting | 10/10 | 3391 days | 2% |
| Andrew von Berky | 8/10 | 3391 days | 2% |
| Mark Kalucy | 9/10 | 3544 days | 2% |
| Rebeca Palma | 10/10 | 3544 days | 2% |
| Steve Elliott | 9/10 | 3575 days | 2% |
| Lisa Davis | 9/10 | 3575 days | 2% |
| Beth Cobb | 10/10 | 3575 days | 2% |
| Anna Parkinson | 10/10 | 3635 days | 2% |
| richard collier | 9/10 | 3635 days | 2% |
| Jacqui Deans | 9/10 | 3635 days | 2% |
| Ken Taylor | 9/10 | 3635 days | 2% |
| Michelle Cooke | 9/10 | 3666 days | 1% |
| ken trotter | 10/10 | 3696 days | 1% |
| Jennifer Brown | 10/10 | 3696 days | 1% |
| Sarah Carlson | 10/10 | 3696 days | 1% |
| Claudius How | 10/10 | 3696 days | 1% |
| Cherie Arrowsmith | 9/10 | 3696 days | 1% |
| Rosie Harness | 10/10 | 3788 days | 1% |
| Mary and David Lax | 10/10 | 3866 days | 1% |
| Marine DEPAIL | 10/10 | 3880 days | 1% |
| Albert Verhagen | 10/10 | 3880 days | 1% |
| A P | 10/10 | 3910 days | 1% |
| Regina Higginson | 10/10 | 3910 days | 1% |
| Trevor Hosken | 10/10 | 3912 days | 1% |
| ullyatt | 10/10 | 3941 days | 1% |
| Monika Manser | 10/10 | 3941 days | 1% |
| Alan & Joyce | 10/10 | 3941 days | 1% |
| Rory Diffin | 10/10 | 3941 days | 1% |
| Mira Letizia | 10/10 | 3941 days | 1% |
| Philip read | 10/10 | 3969 days | 1% |
| David Derkin | 10/10 | 4000 days | 1% |
| Martin Harris | 10/10 | 4000 days | 1% |
| André Gomes | 10/10 | 4000 days | 1% |
| Ward Van Uytsel | 10/10 | 4031 days | 1% |
| Michael Peppou | 10/10 | 4031 days | 1% |
| Johannes Nelke | 10/10 | 4031 days | 1% |
| Gavin Merritt | 10/10 | 4061 days | 1% |
| Phil Laurence | 10/10 | 4092 days | 1% |
| Ron Clarke | 10/10 | 4092 days | 1% |
| Hannah M | 10/10 | 4245 days | 0% |
| Nadia R | 10/10 | 4275 days | 0% |
| Claire Morris | 10/10 | 4275 days | 0% |
| Becky | 10/10 | 4284 days | 0% |
| Alex | 10/10 | 4284 days | 0% |
| Jim Clarke | 10/10 | 4306 days | 0% |
| Ryan Carpenter | 10/10 | 4306 days | 0% |
| Ken Holman | 10/10 | 4306 days | 0% |
| Larry Majerus | 9/10 | 4319 days | 0% |
| Marielle Stuij | 10/10 | 4334 days | 0% |
| James Newman | 10/10 | 4365 days | 0% |
| William Killan | 10/10 | 4365 days | 0% |
| Simon Osborne | 10/10 | 4365 days | 0% |
| Johan Mijs | 10/10 | 4365 days | 0% |
| Bob Williams | 10/10 | 4365 days | 0% |
| Chris Boote | 10/10 | 4365 days | 0% |
| Adam Levett | 10/10 | 4396 days | 1% |
| Mark Borah | 10/10 | 4426 days | 1% |
| Rose McCallum | 10/10 | 4426 days | 1% |
| Jim Dickie | 10/10 | 4426 days | 1% |
| Desney Hughes | 10/10 | 4426 days | 1% |
| Evelyn Robottom | 10/10 | 4457 days | 1% |
| Alan Beaumont | 10/10 | 4457 days | 1% |
| steve Page | 10/10 | 4579 days | 1% |
| Jason Scheckle | 10/10 | 4610 days | 1% |
| Michael Higgins | 10/10 | 4640 days | 1% |
| chris balmforth | 10/10 | 4640 days | 1% |
| Dave Sime | 10/10 | 4671 days | 1% |
| Julie Stevenson | 10/10 | 4671 days | 1% |
| Nicci Hutchinson | 10/10 | 4671 days | 1% |
| Gerard Berote | 10/10 | 4672 days | 1% |
| Karine Scheers | 10/10 | 4672 days | 1% |
| Pieter S | 10/10 | 4699 days | 1% |
| Przemyslaw Gawor | 10/10 | 4699 days | 1% |
| Peekies | 10/10 | 4730 days | 1% |
| AB | 9/10 | 4730 days | 1% |
| susan savage | 10/10 | 4730 days | 1% |
| Ken Di | 10/10 | 4730 days | 1% |
| briantjones | 10/10 | 4761 days | 1% |
| paulmiles | 9/10 | 4761 days | 1% |
| nowuries | 10/10 | 4761 days | 1% |
| Nicolas | 10/10 | 4791 days | 1% |
| Cannon | 10/10 | 4791 days | 1% |
| Martin | 10/10 | 4852 days | 1% |
| Esther Goh | 10/10 | 4975 days | 1% |
| Eltel | 10/10 | 5005 days | 1% |
| Robin Sable | 10/10 | 5017 days | 1% |
| Trish V | 9/10 | 5018 days | 1% |
| Alan Brady | 8/10 | 5033 days | 1% |
| peter_sunnyside | 10/10 | 5036 days | 1% |
| C Wardlaw | 9/10 | 5053 days | 1% |
| Grahame MacKay | 8/10 | 5057 days | 1% |
| Alison Rosser | 1/10 | 5059 days | 0% |
| DougTaylor | 10/10 | 5065 days | 1% |
| Robinandmaureen | 10/10 | 5065 days | 1% |
| Sally Rawson | 10/10 | 5076 days | 1% |
| jane | 10/10 | 5127 days | 1% |
| HelenR | 10/10 | 5127 days | 1% |
| 23alnstreet | 10/10 | 5157 days | 1% |
| PARKIE | 10/10 | 5157 days | 1% |
| Goog | 10/10 | 5157 days | 1% |
| TaffAndLucy | 10/10 | 5188 days | 1% |
| JohnT671 | 10/10 | 5188 days | 1% |
| Yolanda | 10/10 | 5218 days | 1% |
| willzanjan | 10/10 | 5249 days | 1% |
| Jim & Lynn | 10/10 | 5249 days | 1% |
| MLDH | 10/10 | 5249 days | 1% |
| Kev & Rob | 10/10 | 5310 days | 1% |
| PeterandBruce | 10/10 | 5341 days | 1% |
| scottee | 10/10 | 5341 days | 1% |
| Chris & Jess | 10/10 | 5341 days | 1% |
| Worcesterwanderer | 10/10 | 5371 days | 1% |
| Mark_Shean01 | 10/10 | 5371 days | 1% |
| maybaby23 | 10/10 | 5371 days | 1% |
| GiuseppeAndAlexia | 10/10 | 5371 days | 1% |
| Graham Wilson | 10/10 | 5386 days | 1% |
| Jacob | 10/10 | 5389 days | 1% |
| Jean Barker | 8/10 | 5389 days | 1% |
| John Stokes | 9/10 | 5390 days | 1% |
| Steve & Pearl Baker | 8/10 | 5392 days | 1% |
| Susan Herd | 9/10 | 5397 days | 1% |
| Sue Hickman | 9/10 | 5400 days | 1% |
| MaryBatie | 10/10 | 5402 days | 1% |
| WBHL | 10/10 | 5402 days | 1% |
| armelle | 10/10 | 5402 days | 1% |
| Garry | 10/10 | 5402 days | 1% |
| gemma2 | 10/10 | 5402 days | 1% |
| Lenore Dejong | 9/10 | 5404 days | 1% |
| Victoria Purver | 9/10 | 5405 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5414 days | 1% |
| Agnes McMillan | 10/10 | 5414 days | 1% |
| David Heads | 8/10 | 5417 days | 1% |
| John Price | 9/10 | 5420 days | 1% |
| canada960 | 10/10 | 5430 days | 1% |
| AMB777 | 10/10 | 5430 days | 1% |
| Kimberly St Louis | 10/10 | 5430 days | 1% |
| MaggieGraham | 10/10 | 5430 days | 1% |
| chrissie2011 | 10/10 | 5461 days | 1% |
| viviane | 10/10 | 5461 days | 1% |
| dodi2010 | 10/10 | 5492 days | 1% |
| benham | 10/10 | 5492 days | 1% |
| Shaun_Jo | 10/10 | 5492 days | 1% |
| Gee74 | 10/10 | 5522 days | 1% |
| familytravels | 10/10 | 5553 days | 1% |
| kitcooper | 10/10 | 5553 days | 1% |
| tisphording1 | 10/10 | 5553 days | 1% |
| evilqt | 10/10 | 5553 days | 1% |
| Lucynwayne | 10/10 | 5583 days | 1% |
| rogerdog | 10/10 | 5583 days | 1% |
| hills | 10/10 | 5583 days | 1% |
| hmmwv | 10/10 | 5583 days | 1% |
| MarkfromNelson | 10/10 | 5614 days | 1% |
| stellano99 | 10/10 | 5675 days | 1% |
| Baumgarten | 8/10 | 5703 days | 1% |
| marcin | 10/10 | 5736 days | 1% |
| babaji05 | 10/10 | 5736 days | 1% |
| Helen T | 10/10 | 5762 days | 1% |
| Evan Pole | 10/10 | 5767 days | 1% |
| John Mathers | 9/10 | 5776 days | 1% |
| Radek Hoferek | 9/10 | 5791 days | 1% |
| Brenda | 5/10 | 5792 days | 0% |
| Chance McGuire | 10/10 | 5795 days | 1% |
| SteveAndAshley | 10/10 | 5795 days | 1% |
| nskellam | 10/10 | 5795 days | 1% |
| peterzaf | 10/10 | 5857 days | 1% |
| NVL | 10/10 | 5857 days | 1% |
| teboekc | 10/10 | 5857 days | 1% |
| kiwically | 10/10 | 5857 days | 1% |
| ahoynes001 | 10/10 | 5857 days | 1% |
| radler | 10/10 | 5887 days | 1% |
| Deanne Prior | 10/10 | 5887 days | 1% |
| Sue Turner | 10/10 | 5918 days | 1% |
| pedejay | 10/10 | 5918 days | 1% |
| Barry Treve | 10/10 | 6108 days | 1% |
| JimM1 | 10/10 | 6113 days | 1% |
| Mary | 9/10 | 6126 days | 1% |
| orianne | 10/10 | 6158 days | 1% |
| Penwell | 10/10 | 6164 days | 1% |
| Mike | 10/10 | 6171 days | 1% |
| Simon | 10/10 | 6220 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Discover NZ Motorhome Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.06% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Discover NZ Motorhome Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Discover NZ Motorhome Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
1.18% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.