Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Discover NZ Motorhome Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Discover NZ Motorhome Rentals
Valid Reviews
214 Valid Reviews
The Discover NZ Motorhome Rentals experience has a total of 217 reviews. There are 214 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 214 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 168 |
|
79% |
| 9/10 | 33 |
|
15% |
| 8/10 | 9 |
|
4% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
96.36% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals valid reviews is 96.36% and is based on 214 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
41 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 214 valid reviews, the experience has 41 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 41 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
41% |
| 9/10 | 14 |
|
34% |
| 8/10 | 7 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
88.78% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals face-to-face reviews is 88.78% and is based on 41 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.04%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Dawes | 10/10 | 616 days | 100% |
| Robin & Maureen Sable | 10/10 | 616 days | 100% |
| Shuter | 1/10 | 1439 days | 7% |
| Michael P Ringland | 10/10 | 2383 days | 5% |
| MICHELL GREEN | 9/10 | 2688 days | 4% |
| Phil Evans | 10/10 | 2869 days | 4% |
| Sara Kerins | 9/10 | 3114 days | 3% |
| Anna Brooks | 10/10 | 3142 days | 3% |
| Kendall Ranieri | 9/10 | 3295 days | 3% |
| Rob Mitchell | 10/10 | 3448 days | 2% |
| Anna Fioravanti | 10/10 | 3448 days | 2% |
| Leo O'Keeffe | 9/10 | 3448 days | 2% |
| Anne Howard | 10/10 | 3448 days | 2% |
| Alan Parry | 9/10 | 3448 days | 2% |
| Robin & Maureen Sable | 10/10 | 3472 days | 2% |
| Ann Teeters | 10/10 | 3479 days | 2% |
| Ed Murray | 9/10 | 3479 days | 2% |
| Harriet and Paul | 6/10 | 3486 days | 1% |
| Robert Burlumi | 10/10 | 3507 days | 2% |
| Anna Brooks | 10/10 | 3507 days | 2% |
| Elizabeth Predeger | 8/10 | 3507 days | 2% |
| Tony Sheridan | 10/10 | 3507 days | 2% |
| Anders Frank | 10/10 | 3517 days | 1% |
| David Bailey | 10/10 | 3538 days | 2% |
| Dicky Woollard | 10/10 | 3538 days | 2% |
| Wouter Bleckmann | 9/10 | 3557 days | 1% |
| Alonso | 9/10 | 3577 days | 1% |
| Andrew Casey | 10/10 | 3599 days | 2% |
| Manon Pelletier | 10/10 | 3599 days | 2% |
| John Peacock | 9/10 | 3599 days | 2% |
| Alan Strong | 9/10 | 3630 days | 2% |
| Fred Stein | 10/10 | 3630 days | 2% |
| Anonymous | 9/10 | 3630 days | 2% |
| Spencer Lewis | 10/10 | 3630 days | 2% |
| Vince Vince F | 10/10 | 3630 days | 2% |
| Rachel Lofting | 10/10 | 3660 days | 2% |
| Andrew von Berky | 8/10 | 3660 days | 2% |
| Mark Kalucy | 9/10 | 3813 days | 1% |
| Rebeca Palma | 10/10 | 3813 days | 1% |
| Steve Elliott | 9/10 | 3844 days | 1% |
| Lisa Davis | 9/10 | 3844 days | 1% |
| Beth Cobb | 10/10 | 3844 days | 1% |
| Anna Parkinson | 10/10 | 3904 days | 1% |
| richard collier | 9/10 | 3904 days | 1% |
| Jacqui Deans | 9/10 | 3904 days | 1% |
| Ken Taylor | 9/10 | 3904 days | 1% |
| Michelle Cooke | 9/10 | 3935 days | 1% |
| ken trotter | 10/10 | 3965 days | 1% |
| Jennifer Brown | 10/10 | 3965 days | 1% |
| Sarah Carlson | 10/10 | 3965 days | 1% |
| Claudius How | 10/10 | 3965 days | 1% |
| Cherie Arrowsmith | 9/10 | 3965 days | 1% |
| Rosie Harness | 10/10 | 4057 days | 1% |
| Mary and David Lax | 10/10 | 4135 days | 1% |
| Marine DEPAIL | 10/10 | 4149 days | 1% |
| Albert Verhagen | 10/10 | 4149 days | 1% |
| A P | 10/10 | 4179 days | 0% |
| Regina Higginson | 10/10 | 4179 days | 0% |
| Trevor Hosken | 10/10 | 4181 days | 0% |
| ullyatt | 10/10 | 4210 days | 0% |
| Monika Manser | 10/10 | 4210 days | 0% |
| Alan & Joyce | 10/10 | 4210 days | 0% |
| Rory Diffin | 10/10 | 4210 days | 0% |
| Mira Letizia | 10/10 | 4210 days | 0% |
| Philip read | 10/10 | 4238 days | 0% |
| David Derkin | 10/10 | 4269 days | 0% |
| Martin Harris | 10/10 | 4269 days | 0% |
| André Gomes | 10/10 | 4269 days | 0% |
| Ward Van Uytsel | 10/10 | 4300 days | 0% |
| Michael Peppou | 10/10 | 4300 days | 0% |
| Johannes Nelke | 10/10 | 4300 days | 0% |
| Gavin Merritt | 10/10 | 4330 days | 0% |
| Phil Laurence | 10/10 | 4361 days | 0% |
| Ron Clarke | 10/10 | 4361 days | 0% |
| Hannah M | 10/10 | 4514 days | 1% |
| Nadia R | 10/10 | 4544 days | 1% |
| Claire Morris | 10/10 | 4544 days | 1% |
| Becky | 10/10 | 4553 days | 1% |
| Alex | 10/10 | 4553 days | 1% |
| Jim Clarke | 10/10 | 4575 days | 1% |
| Ryan Carpenter | 10/10 | 4575 days | 1% |
| Ken Holman | 10/10 | 4575 days | 1% |
| Larry Majerus | 9/10 | 4588 days | 1% |
| Marielle Stuij | 10/10 | 4603 days | 1% |
| James Newman | 10/10 | 4634 days | 1% |
| William Killan | 10/10 | 4634 days | 1% |
| Simon Osborne | 10/10 | 4634 days | 1% |
| Johan Mijs | 10/10 | 4634 days | 1% |
| Bob Williams | 10/10 | 4634 days | 1% |
| Chris Boote | 10/10 | 4634 days | 1% |
| Adam Levett | 10/10 | 4665 days | 1% |
| Mark Borah | 10/10 | 4695 days | 1% |
| Rose McCallum | 10/10 | 4695 days | 1% |
| Jim Dickie | 10/10 | 4695 days | 1% |
| Desney Hughes | 10/10 | 4695 days | 1% |
| Evelyn Robottom | 10/10 | 4726 days | 1% |
| Alan Beaumont | 10/10 | 4726 days | 1% |
| steve Page | 10/10 | 4848 days | 1% |
| Jason Scheckle | 10/10 | 4879 days | 1% |
| Michael Higgins | 10/10 | 4909 days | 1% |
| chris balmforth | 10/10 | 4909 days | 1% |
| Dave Sime | 10/10 | 4940 days | 1% |
| Julie Stevenson | 10/10 | 4940 days | 1% |
| Nicci Hutchinson | 10/10 | 4940 days | 1% |
| Gerard Berote | 10/10 | 4941 days | 1% |
| Karine Scheers | 10/10 | 4941 days | 1% |
| Pieter S | 10/10 | 4968 days | 1% |
| Przemyslaw Gawor | 10/10 | 4968 days | 1% |
| Peekies | 10/10 | 4999 days | 1% |
| AB | 9/10 | 4999 days | 1% |
| susan savage | 10/10 | 4999 days | 1% |
| Ken Di | 10/10 | 4999 days | 1% |
| briantjones | 10/10 | 5030 days | 1% |
| paulmiles | 9/10 | 5030 days | 1% |
| nowuries | 10/10 | 5030 days | 1% |
| Nicolas | 10/10 | 5060 days | 1% |
| Cannon | 10/10 | 5060 days | 1% |
| Martin | 10/10 | 5121 days | 1% |
| Esther Goh | 10/10 | 5244 days | 1% |
| Eltel | 10/10 | 5274 days | 1% |
| Robin Sable | 10/10 | 5286 days | 1% |
| Trish V | 9/10 | 5287 days | 1% |
| Alan Brady | 8/10 | 5302 days | 1% |
| peter_sunnyside | 10/10 | 5305 days | 1% |
| C Wardlaw | 9/10 | 5322 days | 1% |
| Grahame MacKay | 8/10 | 5326 days | 1% |
| Alison Rosser | 1/10 | 5328 days | 0% |
| DougTaylor | 10/10 | 5334 days | 1% |
| Robinandmaureen | 10/10 | 5334 days | 1% |
| Sally Rawson | 10/10 | 5345 days | 1% |
| jane | 10/10 | 5396 days | 1% |
| HelenR | 10/10 | 5396 days | 1% |
| 23alnstreet | 10/10 | 5426 days | 1% |
| PARKIE | 10/10 | 5426 days | 1% |
| Goog | 10/10 | 5426 days | 1% |
| TaffAndLucy | 10/10 | 5457 days | 1% |
| JohnT671 | 10/10 | 5457 days | 1% |
| Yolanda | 10/10 | 5487 days | 1% |
| willzanjan | 10/10 | 5518 days | 1% |
| Jim & Lynn | 10/10 | 5518 days | 1% |
| MLDH | 10/10 | 5518 days | 1% |
| Kev & Rob | 10/10 | 5579 days | 1% |
| PeterandBruce | 10/10 | 5610 days | 1% |
| scottee | 10/10 | 5610 days | 1% |
| Chris & Jess | 10/10 | 5610 days | 1% |
| Worcesterwanderer | 10/10 | 5640 days | 1% |
| Mark_Shean01 | 10/10 | 5640 days | 1% |
| maybaby23 | 10/10 | 5640 days | 1% |
| GiuseppeAndAlexia | 10/10 | 5640 days | 1% |
| Graham Wilson | 10/10 | 5655 days | 1% |
| Jacob | 10/10 | 5658 days | 1% |
| Jean Barker | 8/10 | 5658 days | 1% |
| John Stokes | 9/10 | 5659 days | 1% |
| Steve & Pearl Baker | 8/10 | 5661 days | 1% |
| Susan Herd | 9/10 | 5666 days | 1% |
| Sue Hickman | 9/10 | 5669 days | 1% |
| MaryBatie | 10/10 | 5671 days | 1% |
| WBHL | 10/10 | 5671 days | 1% |
| armelle | 10/10 | 5671 days | 1% |
| Garry | 10/10 | 5671 days | 1% |
| gemma2 | 10/10 | 5671 days | 1% |
| Lenore Dejong | 9/10 | 5673 days | 1% |
| Victoria Purver | 9/10 | 5674 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5683 days | 1% |
| Agnes McMillan | 10/10 | 5683 days | 1% |
| David Heads | 8/10 | 5686 days | 1% |
| John Price | 9/10 | 5689 days | 1% |
| canada960 | 10/10 | 5699 days | 1% |
| AMB777 | 10/10 | 5699 days | 1% |
| Kimberly St Louis | 10/10 | 5699 days | 1% |
| MaggieGraham | 10/10 | 5699 days | 1% |
| chrissie2011 | 10/10 | 5730 days | 1% |
| viviane | 10/10 | 5730 days | 1% |
| dodi2010 | 10/10 | 5761 days | 1% |
| benham | 10/10 | 5761 days | 1% |
| Shaun_Jo | 10/10 | 5761 days | 1% |
| Gee74 | 10/10 | 5791 days | 1% |
| familytravels | 10/10 | 5822 days | 1% |
| kitcooper | 10/10 | 5822 days | 1% |
| tisphording1 | 10/10 | 5822 days | 1% |
| evilqt | 10/10 | 5822 days | 1% |
| Lucynwayne | 10/10 | 5852 days | 1% |
| rogerdog | 10/10 | 5852 days | 1% |
| hills | 10/10 | 5852 days | 1% |
| hmmwv | 10/10 | 5852 days | 1% |
| MarkfromNelson | 10/10 | 5883 days | 1% |
| stellano99 | 10/10 | 5944 days | 1% |
| Baumgarten | 8/10 | 5972 days | 1% |
| marcin | 10/10 | 6005 days | 1% |
| babaji05 | 10/10 | 6005 days | 1% |
| Helen T | 10/10 | 6031 days | 1% |
| Evan Pole | 10/10 | 6036 days | 1% |
| John Mathers | 9/10 | 6045 days | 1% |
| Radek Hoferek | 9/10 | 6060 days | 1% |
| Brenda | 5/10 | 6061 days | 1% |
| Chance McGuire | 10/10 | 6064 days | 1% |
| SteveAndAshley | 10/10 | 6064 days | 1% |
| nskellam | 10/10 | 6064 days | 1% |
| peterzaf | 10/10 | 6126 days | 1% |
| NVL | 10/10 | 6126 days | 1% |
| teboekc | 10/10 | 6126 days | 1% |
| kiwically | 10/10 | 6126 days | 1% |
| ahoynes001 | 10/10 | 6126 days | 1% |
| radler | 10/10 | 6156 days | 1% |
| Deanne Prior | 10/10 | 6156 days | 1% |
| Sue Turner | 10/10 | 6187 days | 1% |
| pedejay | 10/10 | 6187 days | 1% |
| Barry Treve | 10/10 | 6377 days | 1% |
| JimM1 | 10/10 | 6382 days | 1% |
| Mary | 9/10 | 6394 days | 1% |
| orianne | 10/10 | 6427 days | 1% |
| Penwell | 10/10 | 6432 days | 1% |
| Mike | 10/10 | 6439 days | 1% |
| Simon | 10/10 | 6488 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Discover NZ Motorhome Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.78% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 85 days. The Discover NZ Motorhome Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Discover NZ Motorhome Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.74% |
| 198 | -2.76% |
| 199 | -2.77% |
| 200 | -2.78% |
| 201 | -2.80% |
| 202 | -2.81% |
| 203 | -2.83% |
| … | … |
Balancing Adjustment
0.84% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.