G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Discover NZ Motorhome Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Discover NZ Motorhome Rentals
Valid Reviews
214 Valid Reviews
The Discover NZ Motorhome Rentals experience has a total of 217 reviews. There are 214 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 214 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 168 |
|
79% |
| 9/10 | 33 |
|
15% |
| 8/10 | 9 |
|
4% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
96.36% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals valid reviews is 96.36% and is based on 214 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
41 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 214 valid reviews, the experience has 41 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 41 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
41% |
| 9/10 | 14 |
|
34% |
| 8/10 | 7 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
88.78% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals face-to-face reviews is 88.78% and is based on 41 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.18%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Dawes | 10/10 | 657 days | 100% |
| Robin & Maureen Sable | 10/10 | 657 days | 100% |
| Shuter | 1/10 | 1480 days | 6% |
| Michael P Ringland | 10/10 | 2424 days | 5% |
| MICHELL GREEN | 9/10 | 2728 days | 4% |
| Phil Evans | 10/10 | 2909 days | 4% |
| Sara Kerins | 9/10 | 3155 days | 3% |
| Anna Brooks | 10/10 | 3182 days | 3% |
| Kendall Ranieri | 9/10 | 3335 days | 3% |
| Rob Mitchell | 10/10 | 3488 days | 2% |
| Anna Fioravanti | 10/10 | 3488 days | 2% |
| Leo O'Keeffe | 9/10 | 3488 days | 2% |
| Anne Howard | 10/10 | 3488 days | 2% |
| Alan Parry | 9/10 | 3488 days | 2% |
| Robin & Maureen Sable | 10/10 | 3513 days | 2% |
| Ann Teeters | 10/10 | 3519 days | 2% |
| Ed Murray | 9/10 | 3519 days | 2% |
| Harriet and Paul | 6/10 | 3527 days | 1% |
| Robert Burlumi | 10/10 | 3547 days | 2% |
| Anna Brooks | 10/10 | 3547 days | 2% |
| Elizabeth Predeger | 8/10 | 3547 days | 2% |
| Tony Sheridan | 10/10 | 3547 days | 2% |
| Anders Frank | 10/10 | 3558 days | 1% |
| David Bailey | 10/10 | 3578 days | 2% |
| Dicky Woollard | 10/10 | 3578 days | 2% |
| Wouter Bleckmann | 9/10 | 3598 days | 1% |
| Alonso | 9/10 | 3618 days | 1% |
| Andrew Casey | 10/10 | 3639 days | 2% |
| Manon Pelletier | 10/10 | 3639 days | 2% |
| John Peacock | 9/10 | 3639 days | 2% |
| Alan Strong | 9/10 | 3670 days | 2% |
| Fred Stein | 10/10 | 3670 days | 2% |
| Anonymous | 9/10 | 3670 days | 2% |
| Spencer Lewis | 10/10 | 3670 days | 2% |
| Vince Vince F | 10/10 | 3670 days | 2% |
| Rachel Lofting | 10/10 | 3700 days | 2% |
| Andrew von Berky | 8/10 | 3700 days | 2% |
| Mark Kalucy | 9/10 | 3853 days | 1% |
| Rebeca Palma | 10/10 | 3853 days | 1% |
| Steve Elliott | 9/10 | 3884 days | 1% |
| Lisa Davis | 9/10 | 3884 days | 1% |
| Beth Cobb | 10/10 | 3885 days | 1% |
| Anna Parkinson | 10/10 | 3944 days | 1% |
| richard collier | 9/10 | 3944 days | 1% |
| Jacqui Deans | 9/10 | 3944 days | 1% |
| Ken Taylor | 9/10 | 3945 days | 1% |
| Michelle Cooke | 9/10 | 3975 days | 1% |
| ken trotter | 10/10 | 4005 days | 1% |
| Jennifer Brown | 10/10 | 4005 days | 1% |
| Sarah Carlson | 10/10 | 4005 days | 1% |
| Claudius How | 10/10 | 4006 days | 1% |
| Cherie Arrowsmith | 9/10 | 4006 days | 1% |
| Rosie Harness | 10/10 | 4097 days | 1% |
| Mary and David Lax | 10/10 | 4175 days | 1% |
| Marine DEPAIL | 10/10 | 4189 days | 0% |
| Albert Verhagen | 10/10 | 4189 days | 0% |
| A P | 10/10 | 4219 days | 0% |
| Regina Higginson | 10/10 | 4219 days | 0% |
| Trevor Hosken | 10/10 | 4222 days | 0% |
| ullyatt | 10/10 | 4250 days | 0% |
| Monika Manser | 10/10 | 4250 days | 0% |
| Alan & Joyce | 10/10 | 4250 days | 0% |
| Rory Diffin | 10/10 | 4250 days | 0% |
| Mira Letizia | 10/10 | 4251 days | 0% |
| Philip read | 10/10 | 4278 days | 0% |
| David Derkin | 10/10 | 4309 days | 0% |
| Martin Harris | 10/10 | 4309 days | 0% |
| André Gomes | 10/10 | 4309 days | 0% |
| Ward Van Uytsel | 10/10 | 4340 days | 0% |
| Michael Peppou | 10/10 | 4340 days | 0% |
| Johannes Nelke | 10/10 | 4340 days | 0% |
| Gavin Merritt | 10/10 | 4370 days | 0% |
| Phil Laurence | 10/10 | 4401 days | 1% |
| Ron Clarke | 10/10 | 4401 days | 1% |
| Hannah M | 10/10 | 4554 days | 1% |
| Nadia R | 10/10 | 4585 days | 1% |
| Claire Morris | 10/10 | 4585 days | 1% |
| Becky | 10/10 | 4594 days | 1% |
| Alex | 10/10 | 4594 days | 1% |
| Jim Clarke | 10/10 | 4616 days | 1% |
| Ryan Carpenter | 10/10 | 4616 days | 1% |
| Ken Holman | 10/10 | 4616 days | 1% |
| Larry Majerus | 9/10 | 4629 days | 1% |
| Marielle Stuij | 10/10 | 4644 days | 1% |
| James Newman | 10/10 | 4675 days | 1% |
| William Killan | 10/10 | 4675 days | 1% |
| Simon Osborne | 10/10 | 4675 days | 1% |
| Johan Mijs | 10/10 | 4675 days | 1% |
| Bob Williams | 10/10 | 4675 days | 1% |
| Chris Boote | 10/10 | 4675 days | 1% |
| Adam Levett | 10/10 | 4706 days | 1% |
| Mark Borah | 10/10 | 4736 days | 1% |
| Rose McCallum | 10/10 | 4736 days | 1% |
| Jim Dickie | 10/10 | 4736 days | 1% |
| Desney Hughes | 10/10 | 4736 days | 1% |
| Evelyn Robottom | 10/10 | 4767 days | 1% |
| Alan Beaumont | 10/10 | 4767 days | 1% |
| steve Page | 10/10 | 4888 days | 1% |
| Jason Scheckle | 10/10 | 4919 days | 1% |
| Michael Higgins | 10/10 | 4950 days | 1% |
| chris balmforth | 10/10 | 4950 days | 1% |
| Dave Sime | 10/10 | 4981 days | 1% |
| Julie Stevenson | 10/10 | 4981 days | 1% |
| Nicci Hutchinson | 10/10 | 4981 days | 1% |
| Gerard Berote | 10/10 | 4982 days | 1% |
| Karine Scheers | 10/10 | 4982 days | 1% |
| Pieter S | 10/10 | 5009 days | 1% |
| Przemyslaw Gawor | 10/10 | 5009 days | 1% |
| Peekies | 10/10 | 5040 days | 1% |
| AB | 9/10 | 5040 days | 1% |
| susan savage | 10/10 | 5040 days | 1% |
| Ken Di | 10/10 | 5040 days | 1% |
| briantjones | 10/10 | 5071 days | 1% |
| paulmiles | 9/10 | 5071 days | 1% |
| nowuries | 10/10 | 5071 days | 1% |
| Nicolas | 10/10 | 5101 days | 1% |
| Cannon | 10/10 | 5101 days | 1% |
| Martin | 10/10 | 5161 days | 1% |
| Esther Goh | 10/10 | 5284 days | 1% |
| Eltel | 10/10 | 5315 days | 1% |
| Robin Sable | 10/10 | 5327 days | 1% |
| Trish V | 9/10 | 5328 days | 1% |
| Alan Brady | 8/10 | 5343 days | 1% |
| peter_sunnyside | 10/10 | 5346 days | 1% |
| C Wardlaw | 9/10 | 5363 days | 1% |
| Grahame MacKay | 8/10 | 5367 days | 1% |
| Alison Rosser | 1/10 | 5369 days | 0% |
| DougTaylor | 10/10 | 5375 days | 1% |
| Robinandmaureen | 10/10 | 5375 days | 1% |
| Sally Rawson | 10/10 | 5386 days | 1% |
| jane | 10/10 | 5437 days | 1% |
| HelenR | 10/10 | 5437 days | 1% |
| 23alnstreet | 10/10 | 5467 days | 1% |
| PARKIE | 10/10 | 5467 days | 1% |
| Goog | 10/10 | 5467 days | 1% |
| TaffAndLucy | 10/10 | 5498 days | 1% |
| JohnT671 | 10/10 | 5498 days | 1% |
| Yolanda | 10/10 | 5527 days | 1% |
| willzanjan | 10/10 | 5558 days | 1% |
| Jim & Lynn | 10/10 | 5558 days | 1% |
| MLDH | 10/10 | 5558 days | 1% |
| Kev & Rob | 10/10 | 5619 days | 1% |
| PeterandBruce | 10/10 | 5650 days | 1% |
| scottee | 10/10 | 5650 days | 1% |
| Chris & Jess | 10/10 | 5650 days | 1% |
| Worcesterwanderer | 10/10 | 5681 days | 1% |
| Mark_Shean01 | 10/10 | 5681 days | 1% |
| maybaby23 | 10/10 | 5681 days | 1% |
| GiuseppeAndAlexia | 10/10 | 5681 days | 1% |
| Graham Wilson | 10/10 | 5696 days | 1% |
| Jacob | 10/10 | 5699 days | 1% |
| Jean Barker | 8/10 | 5699 days | 1% |
| John Stokes | 9/10 | 5700 days | 1% |
| Steve & Pearl Baker | 8/10 | 5702 days | 1% |
| Susan Herd | 9/10 | 5707 days | 1% |
| Sue Hickman | 9/10 | 5710 days | 1% |
| MaryBatie | 10/10 | 5712 days | 1% |
| WBHL | 10/10 | 5712 days | 1% |
| armelle | 10/10 | 5712 days | 1% |
| Garry | 10/10 | 5712 days | 1% |
| gemma2 | 10/10 | 5712 days | 1% |
| Lenore Dejong | 9/10 | 5714 days | 1% |
| Victoria Purver | 9/10 | 5715 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5724 days | 1% |
| Agnes McMillan | 10/10 | 5724 days | 1% |
| David Heads | 8/10 | 5727 days | 1% |
| John Price | 9/10 | 5730 days | 1% |
| canada960 | 10/10 | 5740 days | 1% |
| AMB777 | 10/10 | 5740 days | 1% |
| Kimberly St Louis | 10/10 | 5740 days | 1% |
| MaggieGraham | 10/10 | 5740 days | 1% |
| chrissie2011 | 10/10 | 5771 days | 1% |
| viviane | 10/10 | 5771 days | 1% |
| dodi2010 | 10/10 | 5802 days | 1% |
| benham | 10/10 | 5802 days | 1% |
| Shaun_Jo | 10/10 | 5802 days | 1% |
| Gee74 | 10/10 | 5832 days | 1% |
| familytravels | 10/10 | 5863 days | 1% |
| kitcooper | 10/10 | 5863 days | 1% |
| tisphording1 | 10/10 | 5863 days | 1% |
| evilqt | 10/10 | 5863 days | 1% |
| Lucynwayne | 10/10 | 5892 days | 1% |
| rogerdog | 10/10 | 5892 days | 1% |
| hills | 10/10 | 5892 days | 1% |
| hmmwv | 10/10 | 5892 days | 1% |
| MarkfromNelson | 10/10 | 5923 days | 1% |
| stellano99 | 10/10 | 5984 days | 1% |
| Baumgarten | 8/10 | 6012 days | 1% |
| marcin | 10/10 | 6046 days | 1% |
| babaji05 | 10/10 | 6046 days | 1% |
| Helen T | 10/10 | 6072 days | 1% |
| Evan Pole | 10/10 | 6077 days | 1% |
| John Mathers | 9/10 | 6086 days | 1% |
| Radek Hoferek | 9/10 | 6101 days | 1% |
| Brenda | 5/10 | 6102 days | 1% |
| Chance McGuire | 10/10 | 6105 days | 1% |
| SteveAndAshley | 10/10 | 6105 days | 1% |
| nskellam | 10/10 | 6105 days | 1% |
| peterzaf | 10/10 | 6167 days | 1% |
| NVL | 10/10 | 6167 days | 1% |
| teboekc | 10/10 | 6167 days | 1% |
| kiwically | 10/10 | 6167 days | 1% |
| ahoynes001 | 10/10 | 6167 days | 1% |
| radler | 10/10 | 6197 days | 1% |
| Deanne Prior | 10/10 | 6197 days | 1% |
| Sue Turner | 10/10 | 6228 days | 1% |
| pedejay | 10/10 | 6228 days | 1% |
| Barry Treve | 10/10 | 6418 days | 1% |
| JimM1 | 10/10 | 6423 days | 1% |
| Mary | 9/10 | 6435 days | 1% |
| orianne | 10/10 | 6467 days | 1% |
| Penwell | 10/10 | 6473 days | 1% |
| Mike | 10/10 | 6480 days | 1% |
| Simon | 10/10 | 6529 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Discover NZ Motorhome Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.66% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Discover NZ Motorhome Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Discover NZ Motorhome Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.60% |
| 198 | -3.62% |
| 199 | -3.64% |
| 200 | -3.66% |
| 201 | -3.68% |
| 202 | -3.70% |
| 203 | -3.71% |
| … | … |
Balancing Adjustment
0.93% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.