Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Discover NZ Motorhome Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Discover NZ Motorhome Rentals
Valid Reviews
214 Valid Reviews
The Discover NZ Motorhome Rentals experience has a total of 217 reviews. There are 214 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 214 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 168 |
|
79% |
| 9/10 | 33 |
|
15% |
| 8/10 | 9 |
|
4% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
96.36% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals valid reviews is 96.36% and is based on 214 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
41 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 214 valid reviews, the experience has 41 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 41 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
41% |
| 9/10 | 14 |
|
34% |
| 8/10 | 7 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
88.78% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals face-to-face reviews is 88.78% and is based on 41 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.29%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Dawes | 10/10 | 434 days | 100% |
| Robin & Maureen Sable | 10/10 | 434 days | 100% |
| Shuter | 1/10 | 1257 days | 11% |
| Michael P Ringland | 10/10 | 2201 days | 5% |
| MICHELL GREEN | 9/10 | 2505 days | 4% |
| Phil Evans | 10/10 | 2686 days | 4% |
| Sara Kerins | 9/10 | 2932 days | 3% |
| Anna Brooks | 10/10 | 2959 days | 3% |
| Kendall Ranieri | 9/10 | 3112 days | 3% |
| Rob Mitchell | 10/10 | 3265 days | 2% |
| Anna Fioravanti | 10/10 | 3265 days | 2% |
| Leo O'Keeffe | 9/10 | 3265 days | 2% |
| Anne Howard | 10/10 | 3265 days | 2% |
| Alan Parry | 9/10 | 3265 days | 2% |
| Robin & Maureen Sable | 10/10 | 3290 days | 2% |
| Ann Teeters | 10/10 | 3296 days | 2% |
| Ed Murray | 9/10 | 3296 days | 2% |
| Harriet and Paul | 6/10 | 3304 days | 1% |
| Robert Burlumi | 10/10 | 3324 days | 2% |
| Anna Brooks | 10/10 | 3324 days | 2% |
| Elizabeth Predeger | 8/10 | 3324 days | 2% |
| Tony Sheridan | 10/10 | 3324 days | 2% |
| Anders Frank | 10/10 | 3335 days | 2% |
| David Bailey | 10/10 | 3355 days | 2% |
| Dicky Woollard | 10/10 | 3355 days | 2% |
| Wouter Bleckmann | 9/10 | 3375 days | 2% |
| Alonso | 9/10 | 3395 days | 1% |
| Andrew Casey | 10/10 | 3416 days | 2% |
| Manon Pelletier | 10/10 | 3416 days | 2% |
| John Peacock | 9/10 | 3416 days | 2% |
| Alan Strong | 9/10 | 3447 days | 2% |
| Fred Stein | 10/10 | 3447 days | 2% |
| Anonymous | 9/10 | 3447 days | 2% |
| Spencer Lewis | 10/10 | 3447 days | 2% |
| Vince Vince F | 10/10 | 3447 days | 2% |
| Rachel Lofting | 10/10 | 3477 days | 2% |
| Andrew von Berky | 8/10 | 3477 days | 2% |
| Mark Kalucy | 9/10 | 3630 days | 2% |
| Rebeca Palma | 10/10 | 3630 days | 2% |
| Steve Elliott | 9/10 | 3661 days | 2% |
| Lisa Davis | 9/10 | 3661 days | 2% |
| Beth Cobb | 10/10 | 3662 days | 2% |
| Anna Parkinson | 10/10 | 3721 days | 1% |
| richard collier | 9/10 | 3721 days | 1% |
| Jacqui Deans | 9/10 | 3721 days | 1% |
| Ken Taylor | 9/10 | 3722 days | 1% |
| Michelle Cooke | 9/10 | 3752 days | 1% |
| ken trotter | 10/10 | 3782 days | 1% |
| Jennifer Brown | 10/10 | 3782 days | 1% |
| Sarah Carlson | 10/10 | 3782 days | 1% |
| Claudius How | 10/10 | 3783 days | 1% |
| Cherie Arrowsmith | 9/10 | 3783 days | 1% |
| Rosie Harness | 10/10 | 3874 days | 1% |
| Mary and David Lax | 10/10 | 3953 days | 1% |
| Marine DEPAIL | 10/10 | 3966 days | 1% |
| Albert Verhagen | 10/10 | 3967 days | 1% |
| A P | 10/10 | 3996 days | 1% |
| Regina Higginson | 10/10 | 3996 days | 1% |
| Trevor Hosken | 10/10 | 3999 days | 1% |
| ullyatt | 10/10 | 4027 days | 1% |
| Monika Manser | 10/10 | 4027 days | 1% |
| Alan & Joyce | 10/10 | 4027 days | 1% |
| Rory Diffin | 10/10 | 4027 days | 1% |
| Mira Letizia | 10/10 | 4028 days | 1% |
| Philip read | 10/10 | 4055 days | 1% |
| David Derkin | 10/10 | 4086 days | 1% |
| Martin Harris | 10/10 | 4086 days | 1% |
| André Gomes | 10/10 | 4086 days | 1% |
| Ward Van Uytsel | 10/10 | 4117 days | 1% |
| Michael Peppou | 10/10 | 4117 days | 1% |
| Johannes Nelke | 10/10 | 4117 days | 1% |
| Gavin Merritt | 10/10 | 4147 days | 0% |
| Phil Laurence | 10/10 | 4178 days | 0% |
| Ron Clarke | 10/10 | 4178 days | 0% |
| Hannah M | 10/10 | 4332 days | 0% |
| Nadia R | 10/10 | 4362 days | 0% |
| Claire Morris | 10/10 | 4362 days | 0% |
| Becky | 10/10 | 4371 days | 0% |
| Alex | 10/10 | 4371 days | 0% |
| Jim Clarke | 10/10 | 4393 days | 1% |
| Ryan Carpenter | 10/10 | 4393 days | 1% |
| Ken Holman | 10/10 | 4393 days | 1% |
| Larry Majerus | 9/10 | 4406 days | 1% |
| Marielle Stuij | 10/10 | 4421 days | 1% |
| James Newman | 10/10 | 4452 days | 1% |
| William Killan | 10/10 | 4452 days | 1% |
| Simon Osborne | 10/10 | 4452 days | 1% |
| Johan Mijs | 10/10 | 4452 days | 1% |
| Bob Williams | 10/10 | 4452 days | 1% |
| Chris Boote | 10/10 | 4452 days | 1% |
| Adam Levett | 10/10 | 4483 days | 1% |
| Mark Borah | 10/10 | 4513 days | 1% |
| Rose McCallum | 10/10 | 4513 days | 1% |
| Jim Dickie | 10/10 | 4513 days | 1% |
| Desney Hughes | 10/10 | 4513 days | 1% |
| Evelyn Robottom | 10/10 | 4544 days | 1% |
| Alan Beaumont | 10/10 | 4544 days | 1% |
| steve Page | 10/10 | 4666 days | 1% |
| Jason Scheckle | 10/10 | 4697 days | 1% |
| Michael Higgins | 10/10 | 4727 days | 1% |
| chris balmforth | 10/10 | 4727 days | 1% |
| Dave Sime | 10/10 | 4758 days | 1% |
| Julie Stevenson | 10/10 | 4758 days | 1% |
| Nicci Hutchinson | 10/10 | 4758 days | 1% |
| Gerard Berote | 10/10 | 4759 days | 1% |
| Karine Scheers | 10/10 | 4759 days | 1% |
| Pieter S | 10/10 | 4786 days | 1% |
| Przemyslaw Gawor | 10/10 | 4786 days | 1% |
| Peekies | 10/10 | 4817 days | 1% |
| AB | 9/10 | 4817 days | 1% |
| susan savage | 10/10 | 4817 days | 1% |
| Ken Di | 10/10 | 4817 days | 1% |
| briantjones | 10/10 | 4848 days | 1% |
| paulmiles | 9/10 | 4848 days | 1% |
| nowuries | 10/10 | 4848 days | 1% |
| Nicolas | 10/10 | 4878 days | 1% |
| Cannon | 10/10 | 4878 days | 1% |
| Martin | 10/10 | 4939 days | 1% |
| Esther Goh | 10/10 | 5062 days | 1% |
| Eltel | 10/10 | 5092 days | 1% |
| Robin Sable | 10/10 | 5104 days | 1% |
| Trish V | 9/10 | 5105 days | 1% |
| Alan Brady | 8/10 | 5120 days | 1% |
| peter_sunnyside | 10/10 | 5123 days | 1% |
| C Wardlaw | 9/10 | 5140 days | 1% |
| Grahame MacKay | 8/10 | 5144 days | 1% |
| Alison Rosser | 1/10 | 5146 days | 0% |
| DougTaylor | 10/10 | 5152 days | 1% |
| Robinandmaureen | 10/10 | 5152 days | 1% |
| Sally Rawson | 10/10 | 5163 days | 1% |
| jane | 10/10 | 5214 days | 1% |
| HelenR | 10/10 | 5214 days | 1% |
| 23alnstreet | 10/10 | 5244 days | 1% |
| PARKIE | 10/10 | 5244 days | 1% |
| Goog | 10/10 | 5244 days | 1% |
| TaffAndLucy | 10/10 | 5275 days | 1% |
| JohnT671 | 10/10 | 5275 days | 1% |
| Yolanda | 10/10 | 5305 days | 1% |
| willzanjan | 10/10 | 5336 days | 1% |
| Jim & Lynn | 10/10 | 5336 days | 1% |
| MLDH | 10/10 | 5336 days | 1% |
| Kev & Rob | 10/10 | 5397 days | 1% |
| PeterandBruce | 10/10 | 5428 days | 1% |
| scottee | 10/10 | 5428 days | 1% |
| Chris & Jess | 10/10 | 5428 days | 1% |
| Worcesterwanderer | 10/10 | 5458 days | 1% |
| Mark_Shean01 | 10/10 | 5458 days | 1% |
| maybaby23 | 10/10 | 5458 days | 1% |
| GiuseppeAndAlexia | 10/10 | 5458 days | 1% |
| Graham Wilson | 10/10 | 5473 days | 1% |
| Jacob | 10/10 | 5476 days | 1% |
| Jean Barker | 8/10 | 5476 days | 1% |
| John Stokes | 9/10 | 5477 days | 1% |
| Steve & Pearl Baker | 8/10 | 5479 days | 1% |
| Susan Herd | 9/10 | 5484 days | 1% |
| Sue Hickman | 9/10 | 5487 days | 1% |
| MaryBatie | 10/10 | 5489 days | 1% |
| WBHL | 10/10 | 5489 days | 1% |
| armelle | 10/10 | 5489 days | 1% |
| Garry | 10/10 | 5489 days | 1% |
| gemma2 | 10/10 | 5489 days | 1% |
| Lenore Dejong | 9/10 | 5491 days | 1% |
| Victoria Purver | 9/10 | 5492 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5501 days | 1% |
| Agnes McMillan | 10/10 | 5501 days | 1% |
| David Heads | 8/10 | 5504 days | 1% |
| John Price | 9/10 | 5507 days | 1% |
| canada960 | 10/10 | 5517 days | 1% |
| AMB777 | 10/10 | 5517 days | 1% |
| Kimberly St Louis | 10/10 | 5517 days | 1% |
| MaggieGraham | 10/10 | 5517 days | 1% |
| chrissie2011 | 10/10 | 5548 days | 1% |
| viviane | 10/10 | 5548 days | 1% |
| dodi2010 | 10/10 | 5579 days | 1% |
| benham | 10/10 | 5579 days | 1% |
| Shaun_Jo | 10/10 | 5579 days | 1% |
| Gee74 | 10/10 | 5609 days | 1% |
| familytravels | 10/10 | 5640 days | 1% |
| kitcooper | 10/10 | 5640 days | 1% |
| tisphording1 | 10/10 | 5640 days | 1% |
| evilqt | 10/10 | 5640 days | 1% |
| Lucynwayne | 10/10 | 5670 days | 1% |
| rogerdog | 10/10 | 5670 days | 1% |
| hills | 10/10 | 5670 days | 1% |
| hmmwv | 10/10 | 5670 days | 1% |
| MarkfromNelson | 10/10 | 5701 days | 1% |
| stellano99 | 10/10 | 5762 days | 1% |
| Baumgarten | 8/10 | 5790 days | 1% |
| marcin | 10/10 | 5823 days | 1% |
| babaji05 | 10/10 | 5823 days | 1% |
| Helen T | 10/10 | 5849 days | 1% |
| Evan Pole | 10/10 | 5854 days | 1% |
| John Mathers | 9/10 | 5863 days | 1% |
| Radek Hoferek | 9/10 | 5878 days | 1% |
| Brenda | 5/10 | 5879 days | 1% |
| Chance McGuire | 10/10 | 5882 days | 1% |
| SteveAndAshley | 10/10 | 5882 days | 1% |
| nskellam | 10/10 | 5882 days | 1% |
| peterzaf | 10/10 | 5944 days | 1% |
| NVL | 10/10 | 5944 days | 1% |
| teboekc | 10/10 | 5944 days | 1% |
| kiwically | 10/10 | 5944 days | 1% |
| ahoynes001 | 10/10 | 5944 days | 1% |
| radler | 10/10 | 5974 days | 1% |
| Deanne Prior | 10/10 | 5974 days | 1% |
| Sue Turner | 10/10 | 6005 days | 1% |
| pedejay | 10/10 | 6005 days | 1% |
| Barry Treve | 10/10 | 6195 days | 1% |
| JimM1 | 10/10 | 6200 days | 1% |
| Mary | 9/10 | 6212 days | 1% |
| orianne | 10/10 | 6245 days | 1% |
| Penwell | 10/10 | 6250 days | 1% |
| Mike | 10/10 | 6257 days | 1% |
| Simon | 10/10 | 6306 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Discover NZ Motorhome Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.03% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Discover NZ Motorhome Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Discover NZ Motorhome Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.01% |
| 200 | -4.03% |
| 201 | -4.05% |
| 202 | -4.07% |
| 203 | -4.09% |
| … | … |
Balancing Adjustment
1.10% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.