Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Discover NZ Motorhome Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Discover NZ Motorhome Rentals
Valid Reviews
214 Valid Reviews
The Discover NZ Motorhome Rentals experience has a total of 217 reviews. There are 214 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 214 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 168 |
|
79% |
| 9/10 | 33 |
|
15% |
| 8/10 | 9 |
|
4% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
96.36% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals valid reviews is 96.36% and is based on 214 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
41 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 214 valid reviews, the experience has 41 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 41 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
41% |
| 9/10 | 14 |
|
34% |
| 8/10 | 7 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
88.78% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals face-to-face reviews is 88.78% and is based on 41 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.41%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Dawes | 10/10 | 454 days | 100% |
| Robin & Maureen Sable | 10/10 | 454 days | 100% |
| Shuter | 1/10 | 1277 days | 10% |
| Michael P Ringland | 10/10 | 2221 days | 5% |
| MICHELL GREEN | 9/10 | 2526 days | 4% |
| Phil Evans | 10/10 | 2707 days | 4% |
| Sara Kerins | 9/10 | 2952 days | 3% |
| Anna Brooks | 10/10 | 2980 days | 3% |
| Kendall Ranieri | 9/10 | 3133 days | 3% |
| Rob Mitchell | 10/10 | 3286 days | 2% |
| Anna Fioravanti | 10/10 | 3286 days | 2% |
| Leo O'Keeffe | 9/10 | 3286 days | 2% |
| Anne Howard | 10/10 | 3286 days | 2% |
| Alan Parry | 9/10 | 3286 days | 2% |
| Robin & Maureen Sable | 10/10 | 3310 days | 2% |
| Ann Teeters | 10/10 | 3317 days | 2% |
| Ed Murray | 9/10 | 3317 days | 2% |
| Harriet and Paul | 6/10 | 3324 days | 1% |
| Robert Burlumi | 10/10 | 3345 days | 2% |
| Anna Brooks | 10/10 | 3345 days | 2% |
| Elizabeth Predeger | 8/10 | 3345 days | 2% |
| Tony Sheridan | 10/10 | 3345 days | 2% |
| Anders Frank | 10/10 | 3355 days | 2% |
| David Bailey | 10/10 | 3376 days | 2% |
| Dicky Woollard | 10/10 | 3376 days | 2% |
| Wouter Bleckmann | 9/10 | 3395 days | 1% |
| Alonso | 9/10 | 3415 days | 1% |
| Andrew Casey | 10/10 | 3437 days | 2% |
| Manon Pelletier | 10/10 | 3437 days | 2% |
| John Peacock | 9/10 | 3437 days | 2% |
| Alan Strong | 9/10 | 3468 days | 2% |
| Fred Stein | 10/10 | 3468 days | 2% |
| Anonymous | 9/10 | 3468 days | 2% |
| Spencer Lewis | 10/10 | 3468 days | 2% |
| Vince Vince F | 10/10 | 3468 days | 2% |
| Rachel Lofting | 10/10 | 3498 days | 2% |
| Andrew von Berky | 8/10 | 3498 days | 2% |
| Mark Kalucy | 9/10 | 3651 days | 2% |
| Rebeca Palma | 10/10 | 3651 days | 2% |
| Steve Elliott | 9/10 | 3682 days | 1% |
| Lisa Davis | 9/10 | 3682 days | 1% |
| Beth Cobb | 10/10 | 3682 days | 1% |
| Anna Parkinson | 10/10 | 3742 days | 1% |
| richard collier | 9/10 | 3742 days | 1% |
| Jacqui Deans | 9/10 | 3742 days | 1% |
| Ken Taylor | 9/10 | 3742 days | 1% |
| Michelle Cooke | 9/10 | 3773 days | 1% |
| ken trotter | 10/10 | 3803 days | 1% |
| Jennifer Brown | 10/10 | 3803 days | 1% |
| Sarah Carlson | 10/10 | 3803 days | 1% |
| Claudius How | 10/10 | 3803 days | 1% |
| Cherie Arrowsmith | 9/10 | 3803 days | 1% |
| Rosie Harness | 10/10 | 3895 days | 1% |
| Mary and David Lax | 10/10 | 3973 days | 1% |
| Marine DEPAIL | 10/10 | 3987 days | 1% |
| Albert Verhagen | 10/10 | 3987 days | 1% |
| A P | 10/10 | 4017 days | 1% |
| Regina Higginson | 10/10 | 4017 days | 1% |
| Trevor Hosken | 10/10 | 4019 days | 1% |
| ullyatt | 10/10 | 4048 days | 1% |
| Monika Manser | 10/10 | 4048 days | 1% |
| Alan & Joyce | 10/10 | 4048 days | 1% |
| Rory Diffin | 10/10 | 4048 days | 1% |
| Mira Letizia | 10/10 | 4048 days | 1% |
| Philip read | 10/10 | 4076 days | 1% |
| David Derkin | 10/10 | 4107 days | 1% |
| Martin Harris | 10/10 | 4107 days | 1% |
| André Gomes | 10/10 | 4107 days | 1% |
| Ward Van Uytsel | 10/10 | 4138 days | 0% |
| Michael Peppou | 10/10 | 4138 days | 0% |
| Johannes Nelke | 10/10 | 4138 days | 0% |
| Gavin Merritt | 10/10 | 4168 days | 0% |
| Phil Laurence | 10/10 | 4199 days | 0% |
| Ron Clarke | 10/10 | 4199 days | 0% |
| Hannah M | 10/10 | 4352 days | 0% |
| Nadia R | 10/10 | 4382 days | 1% |
| Claire Morris | 10/10 | 4382 days | 1% |
| Becky | 10/10 | 4391 days | 1% |
| Alex | 10/10 | 4391 days | 1% |
| Jim Clarke | 10/10 | 4413 days | 1% |
| Ryan Carpenter | 10/10 | 4413 days | 1% |
| Ken Holman | 10/10 | 4413 days | 1% |
| Larry Majerus | 9/10 | 4426 days | 1% |
| Marielle Stuij | 10/10 | 4441 days | 1% |
| James Newman | 10/10 | 4472 days | 1% |
| William Killan | 10/10 | 4472 days | 1% |
| Simon Osborne | 10/10 | 4472 days | 1% |
| Johan Mijs | 10/10 | 4472 days | 1% |
| Bob Williams | 10/10 | 4472 days | 1% |
| Chris Boote | 10/10 | 4472 days | 1% |
| Adam Levett | 10/10 | 4503 days | 1% |
| Mark Borah | 10/10 | 4533 days | 1% |
| Rose McCallum | 10/10 | 4533 days | 1% |
| Jim Dickie | 10/10 | 4533 days | 1% |
| Desney Hughes | 10/10 | 4533 days | 1% |
| Evelyn Robottom | 10/10 | 4564 days | 1% |
| Alan Beaumont | 10/10 | 4564 days | 1% |
| steve Page | 10/10 | 4686 days | 1% |
| Jason Scheckle | 10/10 | 4717 days | 1% |
| Michael Higgins | 10/10 | 4747 days | 1% |
| chris balmforth | 10/10 | 4747 days | 1% |
| Dave Sime | 10/10 | 4778 days | 1% |
| Julie Stevenson | 10/10 | 4778 days | 1% |
| Nicci Hutchinson | 10/10 | 4778 days | 1% |
| Gerard Berote | 10/10 | 4779 days | 1% |
| Karine Scheers | 10/10 | 4779 days | 1% |
| Pieter S | 10/10 | 4806 days | 1% |
| Przemyslaw Gawor | 10/10 | 4806 days | 1% |
| Peekies | 10/10 | 4837 days | 1% |
| AB | 9/10 | 4837 days | 1% |
| susan savage | 10/10 | 4837 days | 1% |
| Ken Di | 10/10 | 4837 days | 1% |
| briantjones | 10/10 | 4868 days | 1% |
| paulmiles | 9/10 | 4868 days | 1% |
| nowuries | 10/10 | 4868 days | 1% |
| Nicolas | 10/10 | 4898 days | 1% |
| Cannon | 10/10 | 4898 days | 1% |
| Martin | 10/10 | 4959 days | 1% |
| Esther Goh | 10/10 | 5082 days | 1% |
| Eltel | 10/10 | 5112 days | 1% |
| Robin Sable | 10/10 | 5124 days | 1% |
| Trish V | 9/10 | 5125 days | 1% |
| Alan Brady | 8/10 | 5140 days | 1% |
| peter_sunnyside | 10/10 | 5143 days | 1% |
| C Wardlaw | 9/10 | 5160 days | 1% |
| Grahame MacKay | 8/10 | 5164 days | 1% |
| Alison Rosser | 1/10 | 5166 days | 0% |
| DougTaylor | 10/10 | 5172 days | 1% |
| Robinandmaureen | 10/10 | 5172 days | 1% |
| Sally Rawson | 10/10 | 5183 days | 1% |
| jane | 10/10 | 5234 days | 1% |
| HelenR | 10/10 | 5234 days | 1% |
| 23alnstreet | 10/10 | 5264 days | 1% |
| PARKIE | 10/10 | 5264 days | 1% |
| Goog | 10/10 | 5264 days | 1% |
| TaffAndLucy | 10/10 | 5295 days | 1% |
| JohnT671 | 10/10 | 5295 days | 1% |
| Yolanda | 10/10 | 5325 days | 1% |
| willzanjan | 10/10 | 5356 days | 1% |
| Jim & Lynn | 10/10 | 5356 days | 1% |
| MLDH | 10/10 | 5356 days | 1% |
| Kev & Rob | 10/10 | 5417 days | 1% |
| PeterandBruce | 10/10 | 5448 days | 1% |
| scottee | 10/10 | 5448 days | 1% |
| Chris & Jess | 10/10 | 5448 days | 1% |
| Worcesterwanderer | 10/10 | 5478 days | 1% |
| Mark_Shean01 | 10/10 | 5478 days | 1% |
| maybaby23 | 10/10 | 5478 days | 1% |
| GiuseppeAndAlexia | 10/10 | 5478 days | 1% |
| Graham Wilson | 10/10 | 5493 days | 1% |
| Jacob | 10/10 | 5496 days | 1% |
| Jean Barker | 8/10 | 5496 days | 1% |
| John Stokes | 9/10 | 5497 days | 1% |
| Steve & Pearl Baker | 8/10 | 5499 days | 1% |
| Susan Herd | 9/10 | 5504 days | 1% |
| Sue Hickman | 9/10 | 5507 days | 1% |
| MaryBatie | 10/10 | 5509 days | 1% |
| WBHL | 10/10 | 5509 days | 1% |
| armelle | 10/10 | 5509 days | 1% |
| Garry | 10/10 | 5509 days | 1% |
| gemma2 | 10/10 | 5509 days | 1% |
| Lenore Dejong | 9/10 | 5511 days | 1% |
| Victoria Purver | 9/10 | 5512 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5521 days | 1% |
| Agnes McMillan | 10/10 | 5521 days | 1% |
| David Heads | 8/10 | 5524 days | 1% |
| John Price | 9/10 | 5527 days | 1% |
| canada960 | 10/10 | 5537 days | 1% |
| AMB777 | 10/10 | 5537 days | 1% |
| Kimberly St Louis | 10/10 | 5537 days | 1% |
| MaggieGraham | 10/10 | 5537 days | 1% |
| chrissie2011 | 10/10 | 5568 days | 1% |
| viviane | 10/10 | 5568 days | 1% |
| dodi2010 | 10/10 | 5599 days | 1% |
| benham | 10/10 | 5599 days | 1% |
| Shaun_Jo | 10/10 | 5599 days | 1% |
| Gee74 | 10/10 | 5629 days | 1% |
| familytravels | 10/10 | 5660 days | 1% |
| kitcooper | 10/10 | 5660 days | 1% |
| tisphording1 | 10/10 | 5660 days | 1% |
| evilqt | 10/10 | 5660 days | 1% |
| Lucynwayne | 10/10 | 5690 days | 1% |
| rogerdog | 10/10 | 5690 days | 1% |
| hills | 10/10 | 5690 days | 1% |
| hmmwv | 10/10 | 5690 days | 1% |
| MarkfromNelson | 10/10 | 5721 days | 1% |
| stellano99 | 10/10 | 5782 days | 1% |
| Baumgarten | 8/10 | 5810 days | 1% |
| marcin | 10/10 | 5843 days | 1% |
| babaji05 | 10/10 | 5843 days | 1% |
| Helen T | 10/10 | 5869 days | 1% |
| Evan Pole | 10/10 | 5874 days | 1% |
| John Mathers | 9/10 | 5883 days | 1% |
| Radek Hoferek | 9/10 | 5898 days | 1% |
| Brenda | 5/10 | 5899 days | 0% |
| Chance McGuire | 10/10 | 5902 days | 1% |
| SteveAndAshley | 10/10 | 5902 days | 1% |
| nskellam | 10/10 | 5902 days | 1% |
| peterzaf | 10/10 | 5964 days | 1% |
| NVL | 10/10 | 5964 days | 1% |
| teboekc | 10/10 | 5964 days | 1% |
| kiwically | 10/10 | 5964 days | 1% |
| ahoynes001 | 10/10 | 5964 days | 1% |
| radler | 10/10 | 5994 days | 1% |
| Deanne Prior | 10/10 | 5994 days | 1% |
| Sue Turner | 10/10 | 6025 days | 1% |
| pedejay | 10/10 | 6025 days | 1% |
| Barry Treve | 10/10 | 6215 days | 1% |
| JimM1 | 10/10 | 6220 days | 1% |
| Mary | 9/10 | 6233 days | 1% |
| orianne | 10/10 | 6265 days | 1% |
| Penwell | 10/10 | 6271 days | 1% |
| Mike | 10/10 | 6278 days | 1% |
| Simon | 10/10 | 6327 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Discover NZ Motorhome Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.75% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 60 days. The Discover NZ Motorhome Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Discover NZ Motorhome Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.70% |
| 198 | -3.72% |
| 199 | -3.74% |
| 200 | -3.75% |
| 201 | -3.77% |
| 202 | -3.79% |
| 203 | -3.81% |
| … | … |
Balancing Adjustment
1.05% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.