Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Discover NZ Motorhome Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Discover NZ Motorhome Rentals
Valid Reviews
214 Valid Reviews
The Discover NZ Motorhome Rentals experience has a total of 217 reviews. There are 214 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 214 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 168 |
|
79% |
| 9/10 | 33 |
|
15% |
| 8/10 | 9 |
|
4% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
96.36% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals valid reviews is 96.36% and is based on 214 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
41 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 214 valid reviews, the experience has 41 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 41 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
41% |
| 9/10 | 14 |
|
34% |
| 8/10 | 7 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
88.78% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals face-to-face reviews is 88.78% and is based on 41 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.00%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Dawes | 10/10 | 375 days | 100% |
| Robin & Maureen Sable | 10/10 | 375 days | 100% |
| Shuter | 1/10 | 1198 days | 12% |
| Michael P Ringland | 10/10 | 2142 days | 5% |
| MICHELL GREEN | 9/10 | 2446 days | 4% |
| Phil Evans | 10/10 | 2627 days | 4% |
| Sara Kerins | 9/10 | 2873 days | 3% |
| Anna Brooks | 10/10 | 2900 days | 3% |
| Kendall Ranieri | 9/10 | 3053 days | 3% |
| Rob Mitchell | 10/10 | 3206 days | 2% |
| Anna Fioravanti | 10/10 | 3206 days | 2% |
| Leo O'Keeffe | 9/10 | 3206 days | 2% |
| Anne Howard | 10/10 | 3206 days | 2% |
| Alan Parry | 9/10 | 3206 days | 2% |
| Robin & Maureen Sable | 10/10 | 3231 days | 2% |
| Ann Teeters | 10/10 | 3237 days | 2% |
| Ed Murray | 9/10 | 3237 days | 2% |
| Harriet and Paul | 6/10 | 3245 days | 1% |
| Robert Burlumi | 10/10 | 3265 days | 2% |
| Anna Brooks | 10/10 | 3265 days | 2% |
| Elizabeth Predeger | 8/10 | 3265 days | 2% |
| Tony Sheridan | 10/10 | 3265 days | 2% |
| Anders Frank | 10/10 | 3276 days | 2% |
| David Bailey | 10/10 | 3296 days | 2% |
| Dicky Woollard | 10/10 | 3296 days | 2% |
| Wouter Bleckmann | 9/10 | 3316 days | 2% |
| Alonso | 9/10 | 3336 days | 2% |
| Andrew Casey | 10/10 | 3357 days | 2% |
| Manon Pelletier | 10/10 | 3357 days | 2% |
| John Peacock | 9/10 | 3357 days | 2% |
| Alan Strong | 9/10 | 3388 days | 2% |
| Fred Stein | 10/10 | 3388 days | 2% |
| Anonymous | 9/10 | 3388 days | 2% |
| Spencer Lewis | 10/10 | 3388 days | 2% |
| Vince Vince F | 10/10 | 3388 days | 2% |
| Rachel Lofting | 10/10 | 3418 days | 2% |
| Andrew von Berky | 8/10 | 3418 days | 2% |
| Mark Kalucy | 9/10 | 3571 days | 2% |
| Rebeca Palma | 10/10 | 3571 days | 2% |
| Steve Elliott | 9/10 | 3602 days | 2% |
| Lisa Davis | 9/10 | 3602 days | 2% |
| Beth Cobb | 10/10 | 3603 days | 2% |
| Anna Parkinson | 10/10 | 3662 days | 1% |
| richard collier | 9/10 | 3662 days | 1% |
| Jacqui Deans | 9/10 | 3662 days | 1% |
| Ken Taylor | 9/10 | 3663 days | 1% |
| Michelle Cooke | 9/10 | 3693 days | 1% |
| ken trotter | 10/10 | 3723 days | 1% |
| Jennifer Brown | 10/10 | 3723 days | 1% |
| Sarah Carlson | 10/10 | 3723 days | 1% |
| Claudius How | 10/10 | 3724 days | 1% |
| Cherie Arrowsmith | 9/10 | 3724 days | 1% |
| Rosie Harness | 10/10 | 3815 days | 1% |
| Mary and David Lax | 10/10 | 3894 days | 1% |
| Marine DEPAIL | 10/10 | 3907 days | 1% |
| Albert Verhagen | 10/10 | 3908 days | 1% |
| A P | 10/10 | 3937 days | 1% |
| Regina Higginson | 10/10 | 3937 days | 1% |
| Trevor Hosken | 10/10 | 3940 days | 1% |
| ullyatt | 10/10 | 3968 days | 1% |
| Monika Manser | 10/10 | 3968 days | 1% |
| Alan & Joyce | 10/10 | 3968 days | 1% |
| Rory Diffin | 10/10 | 3968 days | 1% |
| Mira Letizia | 10/10 | 3969 days | 1% |
| Philip read | 10/10 | 3996 days | 1% |
| David Derkin | 10/10 | 4027 days | 1% |
| Martin Harris | 10/10 | 4027 days | 1% |
| André Gomes | 10/10 | 4027 days | 1% |
| Ward Van Uytsel | 10/10 | 4058 days | 1% |
| Michael Peppou | 10/10 | 4058 days | 1% |
| Johannes Nelke | 10/10 | 4058 days | 1% |
| Gavin Merritt | 10/10 | 4088 days | 1% |
| Phil Laurence | 10/10 | 4119 days | 1% |
| Ron Clarke | 10/10 | 4119 days | 1% |
| Hannah M | 10/10 | 4273 days | 0% |
| Nadia R | 10/10 | 4303 days | 0% |
| Claire Morris | 10/10 | 4303 days | 0% |
| Becky | 10/10 | 4312 days | 0% |
| Alex | 10/10 | 4312 days | 0% |
| Jim Clarke | 10/10 | 4334 days | 0% |
| Ryan Carpenter | 10/10 | 4334 days | 0% |
| Ken Holman | 10/10 | 4334 days | 0% |
| Larry Majerus | 9/10 | 4347 days | 0% |
| Marielle Stuij | 10/10 | 4362 days | 0% |
| James Newman | 10/10 | 4393 days | 1% |
| William Killan | 10/10 | 4393 days | 1% |
| Simon Osborne | 10/10 | 4393 days | 1% |
| Johan Mijs | 10/10 | 4393 days | 1% |
| Bob Williams | 10/10 | 4393 days | 1% |
| Chris Boote | 10/10 | 4393 days | 1% |
| Adam Levett | 10/10 | 4424 days | 1% |
| Mark Borah | 10/10 | 4454 days | 1% |
| Rose McCallum | 10/10 | 4454 days | 1% |
| Jim Dickie | 10/10 | 4454 days | 1% |
| Desney Hughes | 10/10 | 4454 days | 1% |
| Evelyn Robottom | 10/10 | 4485 days | 1% |
| Alan Beaumont | 10/10 | 4485 days | 1% |
| steve Page | 10/10 | 4607 days | 1% |
| Jason Scheckle | 10/10 | 4638 days | 1% |
| Michael Higgins | 10/10 | 4668 days | 1% |
| chris balmforth | 10/10 | 4668 days | 1% |
| Dave Sime | 10/10 | 4699 days | 1% |
| Julie Stevenson | 10/10 | 4699 days | 1% |
| Nicci Hutchinson | 10/10 | 4699 days | 1% |
| Gerard Berote | 10/10 | 4700 days | 1% |
| Karine Scheers | 10/10 | 4700 days | 1% |
| Pieter S | 10/10 | 4727 days | 1% |
| Przemyslaw Gawor | 10/10 | 4727 days | 1% |
| Peekies | 10/10 | 4758 days | 1% |
| AB | 9/10 | 4758 days | 1% |
| susan savage | 10/10 | 4758 days | 1% |
| Ken Di | 10/10 | 4758 days | 1% |
| briantjones | 10/10 | 4789 days | 1% |
| paulmiles | 9/10 | 4789 days | 1% |
| nowuries | 10/10 | 4789 days | 1% |
| Nicolas | 10/10 | 4819 days | 1% |
| Cannon | 10/10 | 4819 days | 1% |
| Martin | 10/10 | 4880 days | 1% |
| Esther Goh | 10/10 | 5003 days | 1% |
| Eltel | 10/10 | 5033 days | 1% |
| Robin Sable | 10/10 | 5045 days | 1% |
| Trish V | 9/10 | 5046 days | 1% |
| Alan Brady | 8/10 | 5061 days | 1% |
| peter_sunnyside | 10/10 | 5064 days | 1% |
| C Wardlaw | 9/10 | 5081 days | 1% |
| Grahame MacKay | 8/10 | 5085 days | 1% |
| Alison Rosser | 1/10 | 5087 days | 0% |
| DougTaylor | 10/10 | 5093 days | 1% |
| Robinandmaureen | 10/10 | 5093 days | 1% |
| Sally Rawson | 10/10 | 5104 days | 1% |
| jane | 10/10 | 5155 days | 1% |
| HelenR | 10/10 | 5155 days | 1% |
| 23alnstreet | 10/10 | 5185 days | 1% |
| PARKIE | 10/10 | 5185 days | 1% |
| Goog | 10/10 | 5185 days | 1% |
| TaffAndLucy | 10/10 | 5216 days | 1% |
| JohnT671 | 10/10 | 5216 days | 1% |
| Yolanda | 10/10 | 5246 days | 1% |
| willzanjan | 10/10 | 5277 days | 1% |
| Jim & Lynn | 10/10 | 5277 days | 1% |
| MLDH | 10/10 | 5277 days | 1% |
| Kev & Rob | 10/10 | 5338 days | 1% |
| PeterandBruce | 10/10 | 5369 days | 1% |
| scottee | 10/10 | 5369 days | 1% |
| Chris & Jess | 10/10 | 5369 days | 1% |
| Worcesterwanderer | 10/10 | 5399 days | 1% |
| Mark_Shean01 | 10/10 | 5399 days | 1% |
| maybaby23 | 10/10 | 5399 days | 1% |
| GiuseppeAndAlexia | 10/10 | 5399 days | 1% |
| Graham Wilson | 10/10 | 5414 days | 1% |
| Jacob | 10/10 | 5417 days | 1% |
| Jean Barker | 8/10 | 5417 days | 1% |
| John Stokes | 9/10 | 5418 days | 1% |
| Steve & Pearl Baker | 8/10 | 5420 days | 1% |
| Susan Herd | 9/10 | 5425 days | 1% |
| Sue Hickman | 9/10 | 5428 days | 1% |
| MaryBatie | 10/10 | 5430 days | 1% |
| WBHL | 10/10 | 5430 days | 1% |
| armelle | 10/10 | 5430 days | 1% |
| Garry | 10/10 | 5430 days | 1% |
| gemma2 | 10/10 | 5430 days | 1% |
| Lenore Dejong | 9/10 | 5432 days | 1% |
| Victoria Purver | 9/10 | 5433 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5442 days | 1% |
| Agnes McMillan | 10/10 | 5442 days | 1% |
| David Heads | 8/10 | 5445 days | 1% |
| John Price | 9/10 | 5448 days | 1% |
| canada960 | 10/10 | 5458 days | 1% |
| AMB777 | 10/10 | 5458 days | 1% |
| Kimberly St Louis | 10/10 | 5458 days | 1% |
| MaggieGraham | 10/10 | 5458 days | 1% |
| chrissie2011 | 10/10 | 5489 days | 1% |
| viviane | 10/10 | 5489 days | 1% |
| dodi2010 | 10/10 | 5520 days | 1% |
| benham | 10/10 | 5520 days | 1% |
| Shaun_Jo | 10/10 | 5520 days | 1% |
| Gee74 | 10/10 | 5550 days | 1% |
| familytravels | 10/10 | 5581 days | 1% |
| kitcooper | 10/10 | 5581 days | 1% |
| tisphording1 | 10/10 | 5581 days | 1% |
| evilqt | 10/10 | 5581 days | 1% |
| Lucynwayne | 10/10 | 5611 days | 1% |
| rogerdog | 10/10 | 5611 days | 1% |
| hills | 10/10 | 5611 days | 1% |
| hmmwv | 10/10 | 5611 days | 1% |
| MarkfromNelson | 10/10 | 5642 days | 1% |
| stellano99 | 10/10 | 5703 days | 1% |
| Baumgarten | 8/10 | 5731 days | 1% |
| marcin | 10/10 | 5764 days | 1% |
| babaji05 | 10/10 | 5764 days | 1% |
| Helen T | 10/10 | 5790 days | 1% |
| Evan Pole | 10/10 | 5795 days | 1% |
| John Mathers | 9/10 | 5804 days | 1% |
| Radek Hoferek | 9/10 | 5819 days | 1% |
| Brenda | 5/10 | 5820 days | 0% |
| Chance McGuire | 10/10 | 5823 days | 1% |
| SteveAndAshley | 10/10 | 5823 days | 1% |
| nskellam | 10/10 | 5823 days | 1% |
| peterzaf | 10/10 | 5885 days | 1% |
| NVL | 10/10 | 5885 days | 1% |
| teboekc | 10/10 | 5885 days | 1% |
| kiwically | 10/10 | 5885 days | 1% |
| ahoynes001 | 10/10 | 5885 days | 1% |
| radler | 10/10 | 5915 days | 1% |
| Deanne Prior | 10/10 | 5915 days | 1% |
| Sue Turner | 10/10 | 5946 days | 1% |
| pedejay | 10/10 | 5946 days | 1% |
| Barry Treve | 10/10 | 6136 days | 1% |
| JimM1 | 10/10 | 6141 days | 1% |
| Mary | 9/10 | 6153 days | 1% |
| orianne | 10/10 | 6186 days | 1% |
| Penwell | 10/10 | 6191 days | 1% |
| Mike | 10/10 | 6198 days | 1% |
| Simon | 10/10 | 6247 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Discover NZ Motorhome Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.06% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 44 days. The Discover NZ Motorhome Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Discover NZ Motorhome Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
1.15% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.