Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Discover NZ Motorhome Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Discover NZ Motorhome Rentals
Valid Reviews
214 Valid Reviews
The Discover NZ Motorhome Rentals experience has a total of 217 reviews. There are 214 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 214 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 168 |
|
79% |
| 9/10 | 33 |
|
15% |
| 8/10 | 9 |
|
4% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
96.36% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals valid reviews is 96.36% and is based on 214 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
41 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 214 valid reviews, the experience has 41 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 41 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
41% |
| 9/10 | 14 |
|
34% |
| 8/10 | 7 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
88.78% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals face-to-face reviews is 88.78% and is based on 41 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.50%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Dawes | 10/10 | 475 days | 100% |
| Robin & Maureen Sable | 10/10 | 475 days | 100% |
| Shuter | 1/10 | 1298 days | 10% |
| Michael P Ringland | 10/10 | 2242 days | 5% |
| MICHELL GREEN | 9/10 | 2547 days | 4% |
| Phil Evans | 10/10 | 2728 days | 4% |
| Sara Kerins | 9/10 | 2973 days | 3% |
| Anna Brooks | 10/10 | 3001 days | 3% |
| Kendall Ranieri | 9/10 | 3154 days | 3% |
| Rob Mitchell | 10/10 | 3307 days | 2% |
| Anna Fioravanti | 10/10 | 3307 days | 2% |
| Leo O'Keeffe | 9/10 | 3307 days | 2% |
| Anne Howard | 10/10 | 3307 days | 2% |
| Alan Parry | 9/10 | 3307 days | 2% |
| Robin & Maureen Sable | 10/10 | 3331 days | 2% |
| Ann Teeters | 10/10 | 3338 days | 2% |
| Ed Murray | 9/10 | 3338 days | 2% |
| Harriet and Paul | 6/10 | 3345 days | 1% |
| Robert Burlumi | 10/10 | 3366 days | 2% |
| Anna Brooks | 10/10 | 3366 days | 2% |
| Elizabeth Predeger | 8/10 | 3366 days | 2% |
| Tony Sheridan | 10/10 | 3366 days | 2% |
| Anders Frank | 10/10 | 3376 days | 2% |
| David Bailey | 10/10 | 3397 days | 2% |
| Dicky Woollard | 10/10 | 3397 days | 2% |
| Wouter Bleckmann | 9/10 | 3416 days | 1% |
| Alonso | 9/10 | 3436 days | 1% |
| Andrew Casey | 10/10 | 3458 days | 2% |
| Manon Pelletier | 10/10 | 3458 days | 2% |
| John Peacock | 9/10 | 3458 days | 2% |
| Alan Strong | 9/10 | 3489 days | 2% |
| Fred Stein | 10/10 | 3489 days | 2% |
| Anonymous | 9/10 | 3489 days | 2% |
| Spencer Lewis | 10/10 | 3489 days | 2% |
| Vince Vince F | 10/10 | 3489 days | 2% |
| Rachel Lofting | 10/10 | 3519 days | 2% |
| Andrew von Berky | 8/10 | 3519 days | 2% |
| Mark Kalucy | 9/10 | 3672 days | 2% |
| Rebeca Palma | 10/10 | 3672 days | 2% |
| Steve Elliott | 9/10 | 3703 days | 1% |
| Lisa Davis | 9/10 | 3703 days | 1% |
| Beth Cobb | 10/10 | 3703 days | 2% |
| Anna Parkinson | 10/10 | 3763 days | 1% |
| richard collier | 9/10 | 3763 days | 1% |
| Jacqui Deans | 9/10 | 3763 days | 1% |
| Ken Taylor | 9/10 | 3763 days | 1% |
| Michelle Cooke | 9/10 | 3794 days | 1% |
| ken trotter | 10/10 | 3824 days | 1% |
| Jennifer Brown | 10/10 | 3824 days | 1% |
| Sarah Carlson | 10/10 | 3824 days | 1% |
| Claudius How | 10/10 | 3824 days | 1% |
| Cherie Arrowsmith | 9/10 | 3824 days | 1% |
| Rosie Harness | 10/10 | 3916 days | 1% |
| Mary and David Lax | 10/10 | 3994 days | 1% |
| Marine DEPAIL | 10/10 | 4008 days | 1% |
| Albert Verhagen | 10/10 | 4008 days | 1% |
| A P | 10/10 | 4038 days | 1% |
| Regina Higginson | 10/10 | 4038 days | 1% |
| Trevor Hosken | 10/10 | 4040 days | 1% |
| ullyatt | 10/10 | 4069 days | 1% |
| Monika Manser | 10/10 | 4069 days | 1% |
| Alan & Joyce | 10/10 | 4069 days | 1% |
| Rory Diffin | 10/10 | 4069 days | 1% |
| Mira Letizia | 10/10 | 4069 days | 1% |
| Philip read | 10/10 | 4097 days | 1% |
| David Derkin | 10/10 | 4128 days | 1% |
| Martin Harris | 10/10 | 4128 days | 1% |
| André Gomes | 10/10 | 4128 days | 1% |
| Ward Van Uytsel | 10/10 | 4159 days | 0% |
| Michael Peppou | 10/10 | 4159 days | 0% |
| Johannes Nelke | 10/10 | 4159 days | 0% |
| Gavin Merritt | 10/10 | 4189 days | 0% |
| Phil Laurence | 10/10 | 4220 days | 0% |
| Ron Clarke | 10/10 | 4220 days | 0% |
| Hannah M | 10/10 | 4373 days | 0% |
| Nadia R | 10/10 | 4403 days | 1% |
| Claire Morris | 10/10 | 4403 days | 1% |
| Becky | 10/10 | 4412 days | 1% |
| Alex | 10/10 | 4412 days | 1% |
| Jim Clarke | 10/10 | 4434 days | 1% |
| Ryan Carpenter | 10/10 | 4434 days | 1% |
| Ken Holman | 10/10 | 4434 days | 1% |
| Larry Majerus | 9/10 | 4447 days | 1% |
| Marielle Stuij | 10/10 | 4462 days | 1% |
| James Newman | 10/10 | 4493 days | 1% |
| William Killan | 10/10 | 4493 days | 1% |
| Simon Osborne | 10/10 | 4493 days | 1% |
| Johan Mijs | 10/10 | 4493 days | 1% |
| Bob Williams | 10/10 | 4493 days | 1% |
| Chris Boote | 10/10 | 4493 days | 1% |
| Adam Levett | 10/10 | 4524 days | 1% |
| Mark Borah | 10/10 | 4554 days | 1% |
| Rose McCallum | 10/10 | 4554 days | 1% |
| Jim Dickie | 10/10 | 4554 days | 1% |
| Desney Hughes | 10/10 | 4554 days | 1% |
| Evelyn Robottom | 10/10 | 4585 days | 1% |
| Alan Beaumont | 10/10 | 4585 days | 1% |
| steve Page | 10/10 | 4707 days | 1% |
| Jason Scheckle | 10/10 | 4738 days | 1% |
| Michael Higgins | 10/10 | 4768 days | 1% |
| chris balmforth | 10/10 | 4768 days | 1% |
| Dave Sime | 10/10 | 4799 days | 1% |
| Julie Stevenson | 10/10 | 4799 days | 1% |
| Nicci Hutchinson | 10/10 | 4799 days | 1% |
| Gerard Berote | 10/10 | 4800 days | 1% |
| Karine Scheers | 10/10 | 4800 days | 1% |
| Pieter S | 10/10 | 4827 days | 1% |
| Przemyslaw Gawor | 10/10 | 4827 days | 1% |
| Peekies | 10/10 | 4858 days | 1% |
| AB | 9/10 | 4858 days | 1% |
| susan savage | 10/10 | 4858 days | 1% |
| Ken Di | 10/10 | 4858 days | 1% |
| briantjones | 10/10 | 4889 days | 1% |
| paulmiles | 9/10 | 4889 days | 1% |
| nowuries | 10/10 | 4889 days | 1% |
| Nicolas | 10/10 | 4919 days | 1% |
| Cannon | 10/10 | 4919 days | 1% |
| Martin | 10/10 | 4980 days | 1% |
| Esther Goh | 10/10 | 5103 days | 1% |
| Eltel | 10/10 | 5133 days | 1% |
| Robin Sable | 10/10 | 5145 days | 1% |
| Trish V | 9/10 | 5146 days | 1% |
| Alan Brady | 8/10 | 5161 days | 1% |
| peter_sunnyside | 10/10 | 5164 days | 1% |
| C Wardlaw | 9/10 | 5181 days | 1% |
| Grahame MacKay | 8/10 | 5185 days | 1% |
| Alison Rosser | 1/10 | 5187 days | 0% |
| DougTaylor | 10/10 | 5193 days | 1% |
| Robinandmaureen | 10/10 | 5193 days | 1% |
| Sally Rawson | 10/10 | 5204 days | 1% |
| jane | 10/10 | 5255 days | 1% |
| HelenR | 10/10 | 5255 days | 1% |
| 23alnstreet | 10/10 | 5285 days | 1% |
| PARKIE | 10/10 | 5285 days | 1% |
| Goog | 10/10 | 5285 days | 1% |
| TaffAndLucy | 10/10 | 5316 days | 1% |
| JohnT671 | 10/10 | 5316 days | 1% |
| Yolanda | 10/10 | 5346 days | 1% |
| willzanjan | 10/10 | 5377 days | 1% |
| Jim & Lynn | 10/10 | 5377 days | 1% |
| MLDH | 10/10 | 5377 days | 1% |
| Kev & Rob | 10/10 | 5438 days | 1% |
| PeterandBruce | 10/10 | 5469 days | 1% |
| scottee | 10/10 | 5469 days | 1% |
| Chris & Jess | 10/10 | 5469 days | 1% |
| Worcesterwanderer | 10/10 | 5499 days | 1% |
| Mark_Shean01 | 10/10 | 5499 days | 1% |
| maybaby23 | 10/10 | 5499 days | 1% |
| GiuseppeAndAlexia | 10/10 | 5499 days | 1% |
| Graham Wilson | 10/10 | 5514 days | 1% |
| Jacob | 10/10 | 5517 days | 1% |
| Jean Barker | 8/10 | 5517 days | 1% |
| John Stokes | 9/10 | 5518 days | 1% |
| Steve & Pearl Baker | 8/10 | 5520 days | 1% |
| Susan Herd | 9/10 | 5525 days | 1% |
| Sue Hickman | 9/10 | 5528 days | 1% |
| MaryBatie | 10/10 | 5530 days | 1% |
| WBHL | 10/10 | 5530 days | 1% |
| armelle | 10/10 | 5530 days | 1% |
| Garry | 10/10 | 5530 days | 1% |
| gemma2 | 10/10 | 5530 days | 1% |
| Lenore Dejong | 9/10 | 5532 days | 1% |
| Victoria Purver | 9/10 | 5533 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5542 days | 1% |
| Agnes McMillan | 10/10 | 5542 days | 1% |
| David Heads | 8/10 | 5545 days | 1% |
| John Price | 9/10 | 5548 days | 1% |
| canada960 | 10/10 | 5558 days | 1% |
| AMB777 | 10/10 | 5558 days | 1% |
| Kimberly St Louis | 10/10 | 5558 days | 1% |
| MaggieGraham | 10/10 | 5558 days | 1% |
| chrissie2011 | 10/10 | 5589 days | 1% |
| viviane | 10/10 | 5589 days | 1% |
| dodi2010 | 10/10 | 5620 days | 1% |
| benham | 10/10 | 5620 days | 1% |
| Shaun_Jo | 10/10 | 5620 days | 1% |
| Gee74 | 10/10 | 5650 days | 1% |
| familytravels | 10/10 | 5681 days | 1% |
| kitcooper | 10/10 | 5681 days | 1% |
| tisphording1 | 10/10 | 5681 days | 1% |
| evilqt | 10/10 | 5681 days | 1% |
| Lucynwayne | 10/10 | 5711 days | 1% |
| rogerdog | 10/10 | 5711 days | 1% |
| hills | 10/10 | 5711 days | 1% |
| hmmwv | 10/10 | 5711 days | 1% |
| MarkfromNelson | 10/10 | 5742 days | 1% |
| stellano99 | 10/10 | 5803 days | 1% |
| Baumgarten | 8/10 | 5831 days | 1% |
| marcin | 10/10 | 5864 days | 1% |
| babaji05 | 10/10 | 5864 days | 1% |
| Helen T | 10/10 | 5890 days | 1% |
| Evan Pole | 10/10 | 5895 days | 1% |
| John Mathers | 9/10 | 5904 days | 1% |
| Radek Hoferek | 9/10 | 5919 days | 1% |
| Brenda | 5/10 | 5920 days | 1% |
| Chance McGuire | 10/10 | 5923 days | 1% |
| SteveAndAshley | 10/10 | 5923 days | 1% |
| nskellam | 10/10 | 5923 days | 1% |
| peterzaf | 10/10 | 5985 days | 1% |
| NVL | 10/10 | 5985 days | 1% |
| teboekc | 10/10 | 5985 days | 1% |
| kiwically | 10/10 | 5985 days | 1% |
| ahoynes001 | 10/10 | 5985 days | 1% |
| radler | 10/10 | 6015 days | 1% |
| Deanne Prior | 10/10 | 6015 days | 1% |
| Sue Turner | 10/10 | 6046 days | 1% |
| pedejay | 10/10 | 6046 days | 1% |
| Barry Treve | 10/10 | 6236 days | 1% |
| JimM1 | 10/10 | 6241 days | 1% |
| Mary | 9/10 | 6253 days | 1% |
| orianne | 10/10 | 6286 days | 1% |
| Penwell | 10/10 | 6291 days | 1% |
| Mike | 10/10 | 6298 days | 1% |
| Simon | 10/10 | 6347 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Discover NZ Motorhome Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.34% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 70 days. The Discover NZ Motorhome Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Discover NZ Motorhome Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.29% |
| 198 | -3.30% |
| 199 | -3.32% |
| 200 | -3.34% |
| 201 | -3.35% |
| 202 | -3.37% |
| 203 | -3.39% |
| … | … |
Balancing Adjustment
0.98% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.