Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Discover NZ Motorhome Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Discover NZ Motorhome Rentals
Valid Reviews
214 Valid Reviews
The Discover NZ Motorhome Rentals experience has a total of 217 reviews. There are 214 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 214 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 168 |
|
79% |
| 9/10 | 33 |
|
15% |
| 8/10 | 9 |
|
4% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
96.36% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals valid reviews is 96.36% and is based on 214 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
41 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 214 valid reviews, the experience has 41 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 41 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
41% |
| 9/10 | 14 |
|
34% |
| 8/10 | 7 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
88.78% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals face-to-face reviews is 88.78% and is based on 41 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.75%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Dawes | 10/10 | 536 days | 100% |
| Robin & Maureen Sable | 10/10 | 536 days | 100% |
| Shuter | 1/10 | 1359 days | 8% |
| Michael P Ringland | 10/10 | 2303 days | 5% |
| MICHELL GREEN | 9/10 | 2607 days | 4% |
| Phil Evans | 10/10 | 2788 days | 4% |
| Sara Kerins | 9/10 | 3034 days | 3% |
| Anna Brooks | 10/10 | 3061 days | 3% |
| Kendall Ranieri | 9/10 | 3214 days | 2% |
| Rob Mitchell | 10/10 | 3367 days | 2% |
| Anna Fioravanti | 10/10 | 3367 days | 2% |
| Leo O'Keeffe | 9/10 | 3367 days | 2% |
| Anne Howard | 10/10 | 3367 days | 2% |
| Alan Parry | 9/10 | 3367 days | 2% |
| Robin & Maureen Sable | 10/10 | 3392 days | 2% |
| Ann Teeters | 10/10 | 3398 days | 2% |
| Ed Murray | 9/10 | 3398 days | 2% |
| Harriet and Paul | 6/10 | 3406 days | 1% |
| Robert Burlumi | 10/10 | 3426 days | 2% |
| Anna Brooks | 10/10 | 3426 days | 2% |
| Elizabeth Predeger | 8/10 | 3426 days | 2% |
| Tony Sheridan | 10/10 | 3426 days | 2% |
| Anders Frank | 10/10 | 3437 days | 1% |
| David Bailey | 10/10 | 3457 days | 2% |
| Dicky Woollard | 10/10 | 3457 days | 2% |
| Wouter Bleckmann | 9/10 | 3477 days | 1% |
| Alonso | 9/10 | 3497 days | 1% |
| Andrew Casey | 10/10 | 3518 days | 2% |
| Manon Pelletier | 10/10 | 3518 days | 2% |
| John Peacock | 9/10 | 3518 days | 2% |
| Alan Strong | 9/10 | 3549 days | 2% |
| Fred Stein | 10/10 | 3549 days | 2% |
| Anonymous | 9/10 | 3549 days | 2% |
| Spencer Lewis | 10/10 | 3549 days | 2% |
| Vince Vince F | 10/10 | 3549 days | 2% |
| Rachel Lofting | 10/10 | 3579 days | 2% |
| Andrew von Berky | 8/10 | 3579 days | 2% |
| Mark Kalucy | 9/10 | 3732 days | 1% |
| Rebeca Palma | 10/10 | 3732 days | 1% |
| Steve Elliott | 9/10 | 3763 days | 1% |
| Lisa Davis | 9/10 | 3763 days | 1% |
| Beth Cobb | 10/10 | 3764 days | 1% |
| Anna Parkinson | 10/10 | 3823 days | 1% |
| richard collier | 9/10 | 3823 days | 1% |
| Jacqui Deans | 9/10 | 3823 days | 1% |
| Ken Taylor | 9/10 | 3824 days | 1% |
| Michelle Cooke | 9/10 | 3854 days | 1% |
| ken trotter | 10/10 | 3884 days | 1% |
| Jennifer Brown | 10/10 | 3884 days | 1% |
| Sarah Carlson | 10/10 | 3884 days | 1% |
| Claudius How | 10/10 | 3885 days | 1% |
| Cherie Arrowsmith | 9/10 | 3885 days | 1% |
| Rosie Harness | 10/10 | 3976 days | 1% |
| Mary and David Lax | 10/10 | 4055 days | 1% |
| Marine DEPAIL | 10/10 | 4068 days | 0% |
| Albert Verhagen | 10/10 | 4069 days | 0% |
| A P | 10/10 | 4098 days | 0% |
| Regina Higginson | 10/10 | 4098 days | 0% |
| Trevor Hosken | 10/10 | 4101 days | 0% |
| ullyatt | 10/10 | 4129 days | 0% |
| Monika Manser | 10/10 | 4129 days | 0% |
| Alan & Joyce | 10/10 | 4129 days | 0% |
| Rory Diffin | 10/10 | 4129 days | 0% |
| Mira Letizia | 10/10 | 4130 days | 0% |
| Philip read | 10/10 | 4157 days | 0% |
| David Derkin | 10/10 | 4188 days | 0% |
| Martin Harris | 10/10 | 4188 days | 0% |
| André Gomes | 10/10 | 4188 days | 0% |
| Ward Van Uytsel | 10/10 | 4219 days | 0% |
| Michael Peppou | 10/10 | 4219 days | 0% |
| Johannes Nelke | 10/10 | 4219 days | 0% |
| Gavin Merritt | 10/10 | 4249 days | 0% |
| Phil Laurence | 10/10 | 4280 days | 0% |
| Ron Clarke | 10/10 | 4280 days | 0% |
| Hannah M | 10/10 | 4434 days | 1% |
| Nadia R | 10/10 | 4464 days | 1% |
| Claire Morris | 10/10 | 4464 days | 1% |
| Becky | 10/10 | 4473 days | 1% |
| Alex | 10/10 | 4473 days | 1% |
| Jim Clarke | 10/10 | 4495 days | 1% |
| Ryan Carpenter | 10/10 | 4495 days | 1% |
| Ken Holman | 10/10 | 4495 days | 1% |
| Larry Majerus | 9/10 | 4508 days | 1% |
| Marielle Stuij | 10/10 | 4523 days | 1% |
| James Newman | 10/10 | 4554 days | 1% |
| William Killan | 10/10 | 4554 days | 1% |
| Simon Osborne | 10/10 | 4554 days | 1% |
| Johan Mijs | 10/10 | 4554 days | 1% |
| Bob Williams | 10/10 | 4554 days | 1% |
| Chris Boote | 10/10 | 4554 days | 1% |
| Adam Levett | 10/10 | 4585 days | 1% |
| Mark Borah | 10/10 | 4615 days | 1% |
| Rose McCallum | 10/10 | 4615 days | 1% |
| Jim Dickie | 10/10 | 4615 days | 1% |
| Desney Hughes | 10/10 | 4615 days | 1% |
| Evelyn Robottom | 10/10 | 4646 days | 1% |
| Alan Beaumont | 10/10 | 4646 days | 1% |
| steve Page | 10/10 | 4768 days | 1% |
| Jason Scheckle | 10/10 | 4799 days | 1% |
| Michael Higgins | 10/10 | 4829 days | 1% |
| chris balmforth | 10/10 | 4829 days | 1% |
| Dave Sime | 10/10 | 4860 days | 1% |
| Julie Stevenson | 10/10 | 4860 days | 1% |
| Nicci Hutchinson | 10/10 | 4860 days | 1% |
| Gerard Berote | 10/10 | 4861 days | 1% |
| Karine Scheers | 10/10 | 4861 days | 1% |
| Pieter S | 10/10 | 4888 days | 1% |
| Przemyslaw Gawor | 10/10 | 4888 days | 1% |
| Peekies | 10/10 | 4919 days | 1% |
| AB | 9/10 | 4919 days | 1% |
| susan savage | 10/10 | 4919 days | 1% |
| Ken Di | 10/10 | 4919 days | 1% |
| briantjones | 10/10 | 4950 days | 1% |
| paulmiles | 9/10 | 4950 days | 1% |
| nowuries | 10/10 | 4950 days | 1% |
| Nicolas | 10/10 | 4980 days | 1% |
| Cannon | 10/10 | 4980 days | 1% |
| Martin | 10/10 | 5041 days | 1% |
| Esther Goh | 10/10 | 5164 days | 1% |
| Eltel | 10/10 | 5194 days | 1% |
| Robin Sable | 10/10 | 5206 days | 1% |
| Trish V | 9/10 | 5207 days | 1% |
| Alan Brady | 8/10 | 5222 days | 1% |
| peter_sunnyside | 10/10 | 5225 days | 1% |
| C Wardlaw | 9/10 | 5242 days | 1% |
| Grahame MacKay | 8/10 | 5246 days | 1% |
| Alison Rosser | 1/10 | 5248 days | 0% |
| DougTaylor | 10/10 | 5254 days | 1% |
| Robinandmaureen | 10/10 | 5254 days | 1% |
| Sally Rawson | 10/10 | 5265 days | 1% |
| jane | 10/10 | 5316 days | 1% |
| HelenR | 10/10 | 5316 days | 1% |
| 23alnstreet | 10/10 | 5346 days | 1% |
| PARKIE | 10/10 | 5346 days | 1% |
| Goog | 10/10 | 5346 days | 1% |
| TaffAndLucy | 10/10 | 5377 days | 1% |
| JohnT671 | 10/10 | 5377 days | 1% |
| Yolanda | 10/10 | 5407 days | 1% |
| willzanjan | 10/10 | 5438 days | 1% |
| Jim & Lynn | 10/10 | 5438 days | 1% |
| MLDH | 10/10 | 5438 days | 1% |
| Kev & Rob | 10/10 | 5499 days | 1% |
| PeterandBruce | 10/10 | 5530 days | 1% |
| scottee | 10/10 | 5530 days | 1% |
| Chris & Jess | 10/10 | 5530 days | 1% |
| Worcesterwanderer | 10/10 | 5560 days | 1% |
| Mark_Shean01 | 10/10 | 5560 days | 1% |
| maybaby23 | 10/10 | 5560 days | 1% |
| GiuseppeAndAlexia | 10/10 | 5560 days | 1% |
| Graham Wilson | 10/10 | 5575 days | 1% |
| Jacob | 10/10 | 5578 days | 1% |
| Jean Barker | 8/10 | 5578 days | 1% |
| John Stokes | 9/10 | 5579 days | 1% |
| Steve & Pearl Baker | 8/10 | 5581 days | 1% |
| Susan Herd | 9/10 | 5586 days | 1% |
| Sue Hickman | 9/10 | 5589 days | 1% |
| MaryBatie | 10/10 | 5591 days | 1% |
| WBHL | 10/10 | 5591 days | 1% |
| armelle | 10/10 | 5591 days | 1% |
| Garry | 10/10 | 5591 days | 1% |
| gemma2 | 10/10 | 5591 days | 1% |
| Lenore Dejong | 9/10 | 5593 days | 1% |
| Victoria Purver | 9/10 | 5594 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5603 days | 1% |
| Agnes McMillan | 10/10 | 5603 days | 1% |
| David Heads | 8/10 | 5606 days | 1% |
| John Price | 9/10 | 5609 days | 1% |
| canada960 | 10/10 | 5619 days | 1% |
| AMB777 | 10/10 | 5619 days | 1% |
| Kimberly St Louis | 10/10 | 5619 days | 1% |
| MaggieGraham | 10/10 | 5619 days | 1% |
| chrissie2011 | 10/10 | 5650 days | 1% |
| viviane | 10/10 | 5650 days | 1% |
| dodi2010 | 10/10 | 5681 days | 1% |
| benham | 10/10 | 5681 days | 1% |
| Shaun_Jo | 10/10 | 5681 days | 1% |
| Gee74 | 10/10 | 5711 days | 1% |
| familytravels | 10/10 | 5742 days | 1% |
| kitcooper | 10/10 | 5742 days | 1% |
| tisphording1 | 10/10 | 5742 days | 1% |
| evilqt | 10/10 | 5742 days | 1% |
| Lucynwayne | 10/10 | 5772 days | 1% |
| rogerdog | 10/10 | 5772 days | 1% |
| hills | 10/10 | 5772 days | 1% |
| hmmwv | 10/10 | 5772 days | 1% |
| MarkfromNelson | 10/10 | 5803 days | 1% |
| stellano99 | 10/10 | 5864 days | 1% |
| Baumgarten | 8/10 | 5892 days | 1% |
| marcin | 10/10 | 5925 days | 1% |
| babaji05 | 10/10 | 5925 days | 1% |
| Helen T | 10/10 | 5951 days | 1% |
| Evan Pole | 10/10 | 5956 days | 1% |
| John Mathers | 9/10 | 5965 days | 1% |
| Radek Hoferek | 9/10 | 5980 days | 1% |
| Brenda | 5/10 | 5981 days | 0% |
| Chance McGuire | 10/10 | 5984 days | 1% |
| SteveAndAshley | 10/10 | 5984 days | 1% |
| nskellam | 10/10 | 5984 days | 1% |
| peterzaf | 10/10 | 6046 days | 1% |
| NVL | 10/10 | 6046 days | 1% |
| teboekc | 10/10 | 6046 days | 1% |
| kiwically | 10/10 | 6046 days | 1% |
| ahoynes001 | 10/10 | 6046 days | 1% |
| radler | 10/10 | 6076 days | 1% |
| Deanne Prior | 10/10 | 6076 days | 1% |
| Sue Turner | 10/10 | 6107 days | 1% |
| pedejay | 10/10 | 6107 days | 1% |
| Barry Treve | 10/10 | 6297 days | 1% |
| JimM1 | 10/10 | 6302 days | 1% |
| Mary | 9/10 | 6314 days | 1% |
| orianne | 10/10 | 6346 days | 1% |
| Penwell | 10/10 | 6352 days | 1% |
| Mike | 10/10 | 6359 days | 1% |
| Simon | 10/10 | 6408 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Discover NZ Motorhome Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.14% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 119 days. The Discover NZ Motorhome Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Discover NZ Motorhome Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.11% |
| 198 | -2.12% |
| 199 | -2.13% |
| 200 | -2.14% |
| 201 | -2.15% |
| 202 | -2.16% |
| 203 | -2.17% |
| … | … |
Balancing Adjustment
0.80% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.