Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Discover NZ Motorhome Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Discover NZ Motorhome Rentals
Valid Reviews
214 Valid Reviews
The Discover NZ Motorhome Rentals experience has a total of 217 reviews. There are 214 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 214 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 168 |
|
79% |
| 9/10 | 33 |
|
15% |
| 8/10 | 9 |
|
4% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
96.36% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals valid reviews is 96.36% and is based on 214 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
41 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 214 valid reviews, the experience has 41 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 41 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
41% |
| 9/10 | 14 |
|
34% |
| 8/10 | 7 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
88.78% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals face-to-face reviews is 88.78% and is based on 41 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.90%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Dawes | 10/10 | 575 days | 100% |
| Robin & Maureen Sable | 10/10 | 575 days | 100% |
| Shuter | 1/10 | 1398 days | 8% |
| Michael P Ringland | 10/10 | 2342 days | 5% |
| MICHELL GREEN | 9/10 | 2647 days | 4% |
| Phil Evans | 10/10 | 2828 days | 4% |
| Sara Kerins | 9/10 | 3073 days | 3% |
| Anna Brooks | 10/10 | 3101 days | 3% |
| Kendall Ranieri | 9/10 | 3254 days | 3% |
| Rob Mitchell | 10/10 | 3407 days | 2% |
| Anna Fioravanti | 10/10 | 3407 days | 2% |
| Leo O'Keeffe | 9/10 | 3407 days | 2% |
| Anne Howard | 10/10 | 3407 days | 2% |
| Alan Parry | 9/10 | 3407 days | 2% |
| Robin & Maureen Sable | 10/10 | 3431 days | 2% |
| Ann Teeters | 10/10 | 3438 days | 2% |
| Ed Murray | 9/10 | 3438 days | 2% |
| Harriet and Paul | 6/10 | 3445 days | 1% |
| Robert Burlumi | 10/10 | 3466 days | 2% |
| Anna Brooks | 10/10 | 3466 days | 2% |
| Elizabeth Predeger | 8/10 | 3466 days | 2% |
| Tony Sheridan | 10/10 | 3466 days | 2% |
| Anders Frank | 10/10 | 3476 days | 1% |
| David Bailey | 10/10 | 3497 days | 2% |
| Dicky Woollard | 10/10 | 3497 days | 2% |
| Wouter Bleckmann | 9/10 | 3516 days | 1% |
| Alonso | 9/10 | 3536 days | 1% |
| Andrew Casey | 10/10 | 3558 days | 2% |
| Manon Pelletier | 10/10 | 3558 days | 2% |
| John Peacock | 9/10 | 3558 days | 2% |
| Alan Strong | 9/10 | 3589 days | 2% |
| Fred Stein | 10/10 | 3589 days | 2% |
| Anonymous | 9/10 | 3589 days | 2% |
| Spencer Lewis | 10/10 | 3589 days | 2% |
| Vince Vince F | 10/10 | 3589 days | 2% |
| Rachel Lofting | 10/10 | 3619 days | 2% |
| Andrew von Berky | 8/10 | 3619 days | 2% |
| Mark Kalucy | 9/10 | 3772 days | 1% |
| Rebeca Palma | 10/10 | 3772 days | 1% |
| Steve Elliott | 9/10 | 3803 days | 1% |
| Lisa Davis | 9/10 | 3803 days | 1% |
| Beth Cobb | 10/10 | 3803 days | 1% |
| Anna Parkinson | 10/10 | 3863 days | 1% |
| richard collier | 9/10 | 3863 days | 1% |
| Jacqui Deans | 9/10 | 3863 days | 1% |
| Ken Taylor | 9/10 | 3863 days | 1% |
| Michelle Cooke | 9/10 | 3894 days | 1% |
| ken trotter | 10/10 | 3924 days | 1% |
| Jennifer Brown | 10/10 | 3924 days | 1% |
| Sarah Carlson | 10/10 | 3924 days | 1% |
| Claudius How | 10/10 | 3924 days | 1% |
| Cherie Arrowsmith | 9/10 | 3924 days | 1% |
| Rosie Harness | 10/10 | 4016 days | 1% |
| Mary and David Lax | 10/10 | 4094 days | 1% |
| Marine DEPAIL | 10/10 | 4108 days | 1% |
| Albert Verhagen | 10/10 | 4108 days | 1% |
| A P | 10/10 | 4138 days | 0% |
| Regina Higginson | 10/10 | 4138 days | 0% |
| Trevor Hosken | 10/10 | 4140 days | 0% |
| ullyatt | 10/10 | 4169 days | 0% |
| Monika Manser | 10/10 | 4169 days | 0% |
| Alan & Joyce | 10/10 | 4169 days | 0% |
| Rory Diffin | 10/10 | 4169 days | 0% |
| Mira Letizia | 10/10 | 4169 days | 0% |
| Philip read | 10/10 | 4197 days | 0% |
| David Derkin | 10/10 | 4228 days | 0% |
| Martin Harris | 10/10 | 4228 days | 0% |
| André Gomes | 10/10 | 4228 days | 0% |
| Ward Van Uytsel | 10/10 | 4259 days | 0% |
| Michael Peppou | 10/10 | 4259 days | 0% |
| Johannes Nelke | 10/10 | 4259 days | 0% |
| Gavin Merritt | 10/10 | 4289 days | 0% |
| Phil Laurence | 10/10 | 4320 days | 0% |
| Ron Clarke | 10/10 | 4320 days | 0% |
| Hannah M | 10/10 | 4473 days | 1% |
| Nadia R | 10/10 | 4503 days | 1% |
| Claire Morris | 10/10 | 4503 days | 1% |
| Becky | 10/10 | 4512 days | 1% |
| Alex | 10/10 | 4512 days | 1% |
| Jim Clarke | 10/10 | 4534 days | 1% |
| Ryan Carpenter | 10/10 | 4534 days | 1% |
| Ken Holman | 10/10 | 4534 days | 1% |
| Larry Majerus | 9/10 | 4547 days | 1% |
| Marielle Stuij | 10/10 | 4562 days | 1% |
| James Newman | 10/10 | 4593 days | 1% |
| William Killan | 10/10 | 4593 days | 1% |
| Simon Osborne | 10/10 | 4593 days | 1% |
| Johan Mijs | 10/10 | 4593 days | 1% |
| Bob Williams | 10/10 | 4593 days | 1% |
| Chris Boote | 10/10 | 4593 days | 1% |
| Adam Levett | 10/10 | 4624 days | 1% |
| Mark Borah | 10/10 | 4654 days | 1% |
| Rose McCallum | 10/10 | 4654 days | 1% |
| Jim Dickie | 10/10 | 4654 days | 1% |
| Desney Hughes | 10/10 | 4654 days | 1% |
| Evelyn Robottom | 10/10 | 4685 days | 1% |
| Alan Beaumont | 10/10 | 4685 days | 1% |
| steve Page | 10/10 | 4807 days | 1% |
| Jason Scheckle | 10/10 | 4838 days | 1% |
| Michael Higgins | 10/10 | 4868 days | 1% |
| chris balmforth | 10/10 | 4868 days | 1% |
| Dave Sime | 10/10 | 4899 days | 1% |
| Julie Stevenson | 10/10 | 4899 days | 1% |
| Nicci Hutchinson | 10/10 | 4899 days | 1% |
| Gerard Berote | 10/10 | 4900 days | 1% |
| Karine Scheers | 10/10 | 4900 days | 1% |
| Pieter S | 10/10 | 4927 days | 1% |
| Przemyslaw Gawor | 10/10 | 4927 days | 1% |
| Peekies | 10/10 | 4958 days | 1% |
| AB | 9/10 | 4958 days | 1% |
| susan savage | 10/10 | 4958 days | 1% |
| Ken Di | 10/10 | 4958 days | 1% |
| briantjones | 10/10 | 4989 days | 1% |
| paulmiles | 9/10 | 4989 days | 1% |
| nowuries | 10/10 | 4989 days | 1% |
| Nicolas | 10/10 | 5019 days | 1% |
| Cannon | 10/10 | 5019 days | 1% |
| Martin | 10/10 | 5080 days | 1% |
| Esther Goh | 10/10 | 5203 days | 1% |
| Eltel | 10/10 | 5233 days | 1% |
| Robin Sable | 10/10 | 5245 days | 1% |
| Trish V | 9/10 | 5246 days | 1% |
| Alan Brady | 8/10 | 5261 days | 1% |
| peter_sunnyside | 10/10 | 5264 days | 1% |
| C Wardlaw | 9/10 | 5281 days | 1% |
| Grahame MacKay | 8/10 | 5285 days | 1% |
| Alison Rosser | 1/10 | 5287 days | 0% |
| DougTaylor | 10/10 | 5293 days | 1% |
| Robinandmaureen | 10/10 | 5293 days | 1% |
| Sally Rawson | 10/10 | 5304 days | 1% |
| jane | 10/10 | 5355 days | 1% |
| HelenR | 10/10 | 5355 days | 1% |
| 23alnstreet | 10/10 | 5385 days | 1% |
| PARKIE | 10/10 | 5385 days | 1% |
| Goog | 10/10 | 5385 days | 1% |
| TaffAndLucy | 10/10 | 5416 days | 1% |
| JohnT671 | 10/10 | 5416 days | 1% |
| Yolanda | 10/10 | 5446 days | 1% |
| willzanjan | 10/10 | 5477 days | 1% |
| Jim & Lynn | 10/10 | 5477 days | 1% |
| MLDH | 10/10 | 5477 days | 1% |
| Kev & Rob | 10/10 | 5538 days | 1% |
| PeterandBruce | 10/10 | 5569 days | 1% |
| scottee | 10/10 | 5569 days | 1% |
| Chris & Jess | 10/10 | 5569 days | 1% |
| Worcesterwanderer | 10/10 | 5599 days | 1% |
| Mark_Shean01 | 10/10 | 5599 days | 1% |
| maybaby23 | 10/10 | 5599 days | 1% |
| GiuseppeAndAlexia | 10/10 | 5599 days | 1% |
| Graham Wilson | 10/10 | 5614 days | 1% |
| Jacob | 10/10 | 5617 days | 1% |
| Jean Barker | 8/10 | 5617 days | 1% |
| John Stokes | 9/10 | 5618 days | 1% |
| Steve & Pearl Baker | 8/10 | 5620 days | 1% |
| Susan Herd | 9/10 | 5625 days | 1% |
| Sue Hickman | 9/10 | 5628 days | 1% |
| MaryBatie | 10/10 | 5630 days | 1% |
| WBHL | 10/10 | 5630 days | 1% |
| armelle | 10/10 | 5630 days | 1% |
| Garry | 10/10 | 5630 days | 1% |
| gemma2 | 10/10 | 5630 days | 1% |
| Lenore Dejong | 9/10 | 5632 days | 1% |
| Victoria Purver | 9/10 | 5633 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5642 days | 1% |
| Agnes McMillan | 10/10 | 5642 days | 1% |
| David Heads | 8/10 | 5645 days | 1% |
| John Price | 9/10 | 5648 days | 1% |
| canada960 | 10/10 | 5658 days | 1% |
| AMB777 | 10/10 | 5658 days | 1% |
| Kimberly St Louis | 10/10 | 5658 days | 1% |
| MaggieGraham | 10/10 | 5658 days | 1% |
| chrissie2011 | 10/10 | 5689 days | 1% |
| viviane | 10/10 | 5689 days | 1% |
| dodi2010 | 10/10 | 5720 days | 1% |
| benham | 10/10 | 5720 days | 1% |
| Shaun_Jo | 10/10 | 5720 days | 1% |
| Gee74 | 10/10 | 5750 days | 1% |
| familytravels | 10/10 | 5781 days | 1% |
| kitcooper | 10/10 | 5781 days | 1% |
| tisphording1 | 10/10 | 5781 days | 1% |
| evilqt | 10/10 | 5781 days | 1% |
| Lucynwayne | 10/10 | 5811 days | 1% |
| rogerdog | 10/10 | 5811 days | 1% |
| hills | 10/10 | 5811 days | 1% |
| hmmwv | 10/10 | 5811 days | 1% |
| MarkfromNelson | 10/10 | 5842 days | 1% |
| stellano99 | 10/10 | 5903 days | 1% |
| Baumgarten | 8/10 | 5931 days | 1% |
| marcin | 10/10 | 5964 days | 1% |
| babaji05 | 10/10 | 5964 days | 1% |
| Helen T | 10/10 | 5990 days | 1% |
| Evan Pole | 10/10 | 5995 days | 1% |
| John Mathers | 9/10 | 6004 days | 1% |
| Radek Hoferek | 9/10 | 6019 days | 1% |
| Brenda | 5/10 | 6020 days | 0% |
| Chance McGuire | 10/10 | 6023 days | 1% |
| SteveAndAshley | 10/10 | 6023 days | 1% |
| nskellam | 10/10 | 6023 days | 1% |
| peterzaf | 10/10 | 6085 days | 1% |
| NVL | 10/10 | 6085 days | 1% |
| teboekc | 10/10 | 6085 days | 1% |
| kiwically | 10/10 | 6085 days | 1% |
| ahoynes001 | 10/10 | 6085 days | 1% |
| radler | 10/10 | 6115 days | 1% |
| Deanne Prior | 10/10 | 6115 days | 1% |
| Sue Turner | 10/10 | 6146 days | 1% |
| pedejay | 10/10 | 6146 days | 1% |
| Barry Treve | 10/10 | 6336 days | 1% |
| JimM1 | 10/10 | 6341 days | 1% |
| Mary | 9/10 | 6353 days | 1% |
| orianne | 10/10 | 6386 days | 1% |
| Penwell | 10/10 | 6391 days | 1% |
| Mike | 10/10 | 6398 days | 1% |
| Simon | 10/10 | 6447 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Discover NZ Motorhome Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.08% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 123 days. The Discover NZ Motorhome Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Discover NZ Motorhome Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.05% |
| 198 | -2.06% |
| 199 | -2.07% |
| 200 | -2.08% |
| 201 | -2.09% |
| 202 | -2.11% |
| 203 | -2.12% |
| … | … |
Balancing Adjustment
0.77% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.