Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Discover NZ Motorhome Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Discover NZ Motorhome Rentals
Valid Reviews
214 Valid Reviews
The Discover NZ Motorhome Rentals experience has a total of 217 reviews. There are 214 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 214 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 168 |
|
79% |
| 9/10 | 33 |
|
15% |
| 8/10 | 9 |
|
4% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
96.36% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals valid reviews is 96.36% and is based on 214 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
41 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 214 valid reviews, the experience has 41 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 41 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
41% |
| 9/10 | 14 |
|
34% |
| 8/10 | 7 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
88.78% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals face-to-face reviews is 88.78% and is based on 41 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.12%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Dawes | 10/10 | 636 days | 100% |
| Robin & Maureen Sable | 10/10 | 636 days | 100% |
| Shuter | 1/10 | 1459 days | 7% |
| Michael P Ringland | 10/10 | 2403 days | 5% |
| MICHELL GREEN | 9/10 | 2708 days | 4% |
| Phil Evans | 10/10 | 2889 days | 4% |
| Sara Kerins | 9/10 | 3134 days | 3% |
| Anna Brooks | 10/10 | 3162 days | 3% |
| Kendall Ranieri | 9/10 | 3315 days | 3% |
| Rob Mitchell | 10/10 | 3468 days | 2% |
| Anna Fioravanti | 10/10 | 3468 days | 2% |
| Leo O'Keeffe | 9/10 | 3468 days | 2% |
| Anne Howard | 10/10 | 3468 days | 2% |
| Alan Parry | 9/10 | 3468 days | 2% |
| Robin & Maureen Sable | 10/10 | 3492 days | 2% |
| Ann Teeters | 10/10 | 3499 days | 2% |
| Ed Murray | 9/10 | 3499 days | 2% |
| Harriet and Paul | 6/10 | 3506 days | 1% |
| Robert Burlumi | 10/10 | 3527 days | 2% |
| Anna Brooks | 10/10 | 3527 days | 2% |
| Elizabeth Predeger | 8/10 | 3527 days | 2% |
| Tony Sheridan | 10/10 | 3527 days | 2% |
| Anders Frank | 10/10 | 3537 days | 1% |
| David Bailey | 10/10 | 3558 days | 2% |
| Dicky Woollard | 10/10 | 3558 days | 2% |
| Wouter Bleckmann | 9/10 | 3577 days | 1% |
| Alonso | 9/10 | 3597 days | 1% |
| Andrew Casey | 10/10 | 3619 days | 2% |
| Manon Pelletier | 10/10 | 3619 days | 2% |
| John Peacock | 9/10 | 3619 days | 2% |
| Alan Strong | 9/10 | 3650 days | 2% |
| Fred Stein | 10/10 | 3650 days | 2% |
| Anonymous | 9/10 | 3650 days | 2% |
| Spencer Lewis | 10/10 | 3650 days | 2% |
| Vince Vince F | 10/10 | 3650 days | 2% |
| Rachel Lofting | 10/10 | 3680 days | 2% |
| Andrew von Berky | 8/10 | 3680 days | 2% |
| Mark Kalucy | 9/10 | 3833 days | 1% |
| Rebeca Palma | 10/10 | 3833 days | 1% |
| Steve Elliott | 9/10 | 3864 days | 1% |
| Lisa Davis | 9/10 | 3864 days | 1% |
| Beth Cobb | 10/10 | 3864 days | 1% |
| Anna Parkinson | 10/10 | 3924 days | 1% |
| richard collier | 9/10 | 3924 days | 1% |
| Jacqui Deans | 9/10 | 3924 days | 1% |
| Ken Taylor | 9/10 | 3924 days | 1% |
| Michelle Cooke | 9/10 | 3955 days | 1% |
| ken trotter | 10/10 | 3985 days | 1% |
| Jennifer Brown | 10/10 | 3985 days | 1% |
| Sarah Carlson | 10/10 | 3985 days | 1% |
| Claudius How | 10/10 | 3985 days | 1% |
| Cherie Arrowsmith | 9/10 | 3985 days | 1% |
| Rosie Harness | 10/10 | 4077 days | 1% |
| Mary and David Lax | 10/10 | 4155 days | 0% |
| Marine DEPAIL | 10/10 | 4169 days | 0% |
| Albert Verhagen | 10/10 | 4169 days | 0% |
| A P | 10/10 | 4199 days | 0% |
| Regina Higginson | 10/10 | 4199 days | 0% |
| Trevor Hosken | 10/10 | 4201 days | 0% |
| ullyatt | 10/10 | 4230 days | 0% |
| Monika Manser | 10/10 | 4230 days | 0% |
| Alan & Joyce | 10/10 | 4230 days | 0% |
| Rory Diffin | 10/10 | 4230 days | 0% |
| Mira Letizia | 10/10 | 4230 days | 0% |
| Philip read | 10/10 | 4258 days | 0% |
| David Derkin | 10/10 | 4289 days | 0% |
| Martin Harris | 10/10 | 4289 days | 0% |
| André Gomes | 10/10 | 4289 days | 0% |
| Ward Van Uytsel | 10/10 | 4320 days | 0% |
| Michael Peppou | 10/10 | 4320 days | 0% |
| Johannes Nelke | 10/10 | 4320 days | 0% |
| Gavin Merritt | 10/10 | 4350 days | 0% |
| Phil Laurence | 10/10 | 4381 days | 1% |
| Ron Clarke | 10/10 | 4381 days | 1% |
| Hannah M | 10/10 | 4534 days | 1% |
| Nadia R | 10/10 | 4564 days | 1% |
| Claire Morris | 10/10 | 4564 days | 1% |
| Becky | 10/10 | 4573 days | 1% |
| Alex | 10/10 | 4573 days | 1% |
| Jim Clarke | 10/10 | 4595 days | 1% |
| Ryan Carpenter | 10/10 | 4595 days | 1% |
| Ken Holman | 10/10 | 4595 days | 1% |
| Larry Majerus | 9/10 | 4608 days | 1% |
| Marielle Stuij | 10/10 | 4623 days | 1% |
| James Newman | 10/10 | 4654 days | 1% |
| William Killan | 10/10 | 4654 days | 1% |
| Simon Osborne | 10/10 | 4654 days | 1% |
| Johan Mijs | 10/10 | 4654 days | 1% |
| Bob Williams | 10/10 | 4654 days | 1% |
| Chris Boote | 10/10 | 4654 days | 1% |
| Adam Levett | 10/10 | 4685 days | 1% |
| Mark Borah | 10/10 | 4715 days | 1% |
| Rose McCallum | 10/10 | 4715 days | 1% |
| Jim Dickie | 10/10 | 4715 days | 1% |
| Desney Hughes | 10/10 | 4715 days | 1% |
| Evelyn Robottom | 10/10 | 4746 days | 1% |
| Alan Beaumont | 10/10 | 4746 days | 1% |
| steve Page | 10/10 | 4868 days | 1% |
| Jason Scheckle | 10/10 | 4899 days | 1% |
| Michael Higgins | 10/10 | 4929 days | 1% |
| chris balmforth | 10/10 | 4929 days | 1% |
| Dave Sime | 10/10 | 4960 days | 1% |
| Julie Stevenson | 10/10 | 4960 days | 1% |
| Nicci Hutchinson | 10/10 | 4960 days | 1% |
| Gerard Berote | 10/10 | 4961 days | 1% |
| Karine Scheers | 10/10 | 4961 days | 1% |
| Pieter S | 10/10 | 4988 days | 1% |
| Przemyslaw Gawor | 10/10 | 4988 days | 1% |
| Peekies | 10/10 | 5019 days | 1% |
| AB | 9/10 | 5019 days | 1% |
| susan savage | 10/10 | 5019 days | 1% |
| Ken Di | 10/10 | 5019 days | 1% |
| briantjones | 10/10 | 5050 days | 1% |
| paulmiles | 9/10 | 5050 days | 1% |
| nowuries | 10/10 | 5050 days | 1% |
| Nicolas | 10/10 | 5080 days | 1% |
| Cannon | 10/10 | 5080 days | 1% |
| Martin | 10/10 | 5141 days | 1% |
| Esther Goh | 10/10 | 5264 days | 1% |
| Eltel | 10/10 | 5294 days | 1% |
| Robin Sable | 10/10 | 5306 days | 1% |
| Trish V | 9/10 | 5307 days | 1% |
| Alan Brady | 8/10 | 5322 days | 1% |
| peter_sunnyside | 10/10 | 5325 days | 1% |
| C Wardlaw | 9/10 | 5342 days | 1% |
| Grahame MacKay | 8/10 | 5346 days | 1% |
| Alison Rosser | 1/10 | 5348 days | 0% |
| DougTaylor | 10/10 | 5354 days | 1% |
| Robinandmaureen | 10/10 | 5354 days | 1% |
| Sally Rawson | 10/10 | 5365 days | 1% |
| jane | 10/10 | 5416 days | 1% |
| HelenR | 10/10 | 5416 days | 1% |
| 23alnstreet | 10/10 | 5446 days | 1% |
| PARKIE | 10/10 | 5446 days | 1% |
| Goog | 10/10 | 5446 days | 1% |
| TaffAndLucy | 10/10 | 5477 days | 1% |
| JohnT671 | 10/10 | 5477 days | 1% |
| Yolanda | 10/10 | 5507 days | 1% |
| willzanjan | 10/10 | 5538 days | 1% |
| Jim & Lynn | 10/10 | 5538 days | 1% |
| MLDH | 10/10 | 5538 days | 1% |
| Kev & Rob | 10/10 | 5599 days | 1% |
| PeterandBruce | 10/10 | 5630 days | 1% |
| scottee | 10/10 | 5630 days | 1% |
| Chris & Jess | 10/10 | 5630 days | 1% |
| Worcesterwanderer | 10/10 | 5660 days | 1% |
| Mark_Shean01 | 10/10 | 5660 days | 1% |
| maybaby23 | 10/10 | 5660 days | 1% |
| GiuseppeAndAlexia | 10/10 | 5660 days | 1% |
| Graham Wilson | 10/10 | 5675 days | 1% |
| Jacob | 10/10 | 5678 days | 1% |
| Jean Barker | 8/10 | 5678 days | 1% |
| John Stokes | 9/10 | 5679 days | 1% |
| Steve & Pearl Baker | 8/10 | 5681 days | 1% |
| Susan Herd | 9/10 | 5686 days | 1% |
| Sue Hickman | 9/10 | 5689 days | 1% |
| MaryBatie | 10/10 | 5691 days | 1% |
| WBHL | 10/10 | 5691 days | 1% |
| armelle | 10/10 | 5691 days | 1% |
| Garry | 10/10 | 5691 days | 1% |
| gemma2 | 10/10 | 5691 days | 1% |
| Lenore Dejong | 9/10 | 5693 days | 1% |
| Victoria Purver | 9/10 | 5694 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5703 days | 1% |
| Agnes McMillan | 10/10 | 5703 days | 1% |
| David Heads | 8/10 | 5706 days | 1% |
| John Price | 9/10 | 5709 days | 1% |
| canada960 | 10/10 | 5719 days | 1% |
| AMB777 | 10/10 | 5719 days | 1% |
| Kimberly St Louis | 10/10 | 5719 days | 1% |
| MaggieGraham | 10/10 | 5719 days | 1% |
| chrissie2011 | 10/10 | 5750 days | 1% |
| viviane | 10/10 | 5750 days | 1% |
| dodi2010 | 10/10 | 5781 days | 1% |
| benham | 10/10 | 5781 days | 1% |
| Shaun_Jo | 10/10 | 5781 days | 1% |
| Gee74 | 10/10 | 5811 days | 1% |
| familytravels | 10/10 | 5842 days | 1% |
| kitcooper | 10/10 | 5842 days | 1% |
| tisphording1 | 10/10 | 5842 days | 1% |
| evilqt | 10/10 | 5842 days | 1% |
| Lucynwayne | 10/10 | 5872 days | 1% |
| rogerdog | 10/10 | 5872 days | 1% |
| hills | 10/10 | 5872 days | 1% |
| hmmwv | 10/10 | 5872 days | 1% |
| MarkfromNelson | 10/10 | 5903 days | 1% |
| stellano99 | 10/10 | 5964 days | 1% |
| Baumgarten | 8/10 | 5992 days | 1% |
| marcin | 10/10 | 6025 days | 1% |
| babaji05 | 10/10 | 6025 days | 1% |
| Helen T | 10/10 | 6051 days | 1% |
| Evan Pole | 10/10 | 6056 days | 1% |
| John Mathers | 9/10 | 6065 days | 1% |
| Radek Hoferek | 9/10 | 6080 days | 1% |
| Brenda | 5/10 | 6081 days | 1% |
| Chance McGuire | 10/10 | 6084 days | 1% |
| SteveAndAshley | 10/10 | 6084 days | 1% |
| nskellam | 10/10 | 6084 days | 1% |
| peterzaf | 10/10 | 6146 days | 1% |
| NVL | 10/10 | 6146 days | 1% |
| teboekc | 10/10 | 6146 days | 1% |
| kiwically | 10/10 | 6146 days | 1% |
| ahoynes001 | 10/10 | 6146 days | 1% |
| radler | 10/10 | 6176 days | 1% |
| Deanne Prior | 10/10 | 6176 days | 1% |
| Sue Turner | 10/10 | 6207 days | 1% |
| pedejay | 10/10 | 6207 days | 1% |
| Barry Treve | 10/10 | 6397 days | 1% |
| JimM1 | 10/10 | 6402 days | 1% |
| Mary | 9/10 | 6414 days | 1% |
| orianne | 10/10 | 6447 days | 1% |
| Penwell | 10/10 | 6452 days | 1% |
| Mike | 10/10 | 6459 days | 1% |
| Simon | 10/10 | 6508 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Discover NZ Motorhome Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.23% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 68 days. The Discover NZ Motorhome Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Discover NZ Motorhome Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.18% |
| 198 | -3.20% |
| 199 | -3.21% |
| 200 | -3.23% |
| 201 | -3.25% |
| 202 | -3.26% |
| 203 | -3.28% |
| … | … |
Balancing Adjustment
0.88% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.