Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Discover NZ Motorhome Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Discover NZ Motorhome Rentals
Valid Reviews
214 Valid Reviews
The Discover NZ Motorhome Rentals experience has a total of 217 reviews. There are 214 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 214 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 168 |
|
79% |
| 9/10 | 33 |
|
15% |
| 8/10 | 9 |
|
4% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
96.36% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals valid reviews is 96.36% and is based on 214 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
41 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 214 valid reviews, the experience has 41 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 41 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
41% |
| 9/10 | 14 |
|
34% |
| 8/10 | 7 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
88.78% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals face-to-face reviews is 88.78% and is based on 41 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.67%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Dawes | 10/10 | 515 days | 100% |
| Robin & Maureen Sable | 10/10 | 515 days | 100% |
| Shuter | 1/10 | 1338 days | 9% |
| Michael P Ringland | 10/10 | 2282 days | 5% |
| MICHELL GREEN | 9/10 | 2587 days | 4% |
| Phil Evans | 10/10 | 2768 days | 3% |
| Sara Kerins | 9/10 | 3013 days | 3% |
| Anna Brooks | 10/10 | 3041 days | 3% |
| Kendall Ranieri | 9/10 | 3194 days | 2% |
| Rob Mitchell | 10/10 | 3347 days | 2% |
| Anna Fioravanti | 10/10 | 3347 days | 2% |
| Leo O'Keeffe | 9/10 | 3347 days | 2% |
| Anne Howard | 10/10 | 3347 days | 2% |
| Alan Parry | 9/10 | 3347 days | 2% |
| Robin & Maureen Sable | 10/10 | 3371 days | 2% |
| Ann Teeters | 10/10 | 3378 days | 2% |
| Ed Murray | 9/10 | 3378 days | 2% |
| Harriet and Paul | 6/10 | 3385 days | 1% |
| Robert Burlumi | 10/10 | 3406 days | 2% |
| Anna Brooks | 10/10 | 3406 days | 2% |
| Elizabeth Predeger | 8/10 | 3406 days | 2% |
| Tony Sheridan | 10/10 | 3406 days | 2% |
| Anders Frank | 10/10 | 3416 days | 1% |
| David Bailey | 10/10 | 3437 days | 2% |
| Dicky Woollard | 10/10 | 3437 days | 2% |
| Wouter Bleckmann | 9/10 | 3456 days | 1% |
| Alonso | 9/10 | 3476 days | 1% |
| Andrew Casey | 10/10 | 3498 days | 2% |
| Manon Pelletier | 10/10 | 3498 days | 2% |
| John Peacock | 9/10 | 3498 days | 2% |
| Alan Strong | 9/10 | 3529 days | 2% |
| Fred Stein | 10/10 | 3529 days | 2% |
| Anonymous | 9/10 | 3529 days | 2% |
| Spencer Lewis | 10/10 | 3529 days | 2% |
| Vince Vince F | 10/10 | 3529 days | 2% |
| Rachel Lofting | 10/10 | 3559 days | 2% |
| Andrew von Berky | 8/10 | 3559 days | 2% |
| Mark Kalucy | 9/10 | 3712 days | 1% |
| Rebeca Palma | 10/10 | 3712 days | 1% |
| Steve Elliott | 9/10 | 3743 days | 1% |
| Lisa Davis | 9/10 | 3743 days | 1% |
| Beth Cobb | 10/10 | 3743 days | 1% |
| Anna Parkinson | 10/10 | 3803 days | 1% |
| richard collier | 9/10 | 3803 days | 1% |
| Jacqui Deans | 9/10 | 3803 days | 1% |
| Ken Taylor | 9/10 | 3803 days | 1% |
| Michelle Cooke | 9/10 | 3834 days | 1% |
| ken trotter | 10/10 | 3864 days | 1% |
| Jennifer Brown | 10/10 | 3864 days | 1% |
| Sarah Carlson | 10/10 | 3864 days | 1% |
| Claudius How | 10/10 | 3864 days | 1% |
| Cherie Arrowsmith | 9/10 | 3864 days | 1% |
| Rosie Harness | 10/10 | 3956 days | 1% |
| Mary and David Lax | 10/10 | 4034 days | 1% |
| Marine DEPAIL | 10/10 | 4048 days | 0% |
| Albert Verhagen | 10/10 | 4048 days | 0% |
| A P | 10/10 | 4078 days | 0% |
| Regina Higginson | 10/10 | 4078 days | 0% |
| Trevor Hosken | 10/10 | 4080 days | 0% |
| ullyatt | 10/10 | 4109 days | 0% |
| Monika Manser | 10/10 | 4109 days | 0% |
| Alan & Joyce | 10/10 | 4109 days | 0% |
| Rory Diffin | 10/10 | 4109 days | 0% |
| Mira Letizia | 10/10 | 4109 days | 0% |
| Philip read | 10/10 | 4137 days | 0% |
| David Derkin | 10/10 | 4168 days | 0% |
| Martin Harris | 10/10 | 4168 days | 0% |
| André Gomes | 10/10 | 4168 days | 0% |
| Ward Van Uytsel | 10/10 | 4199 days | 0% |
| Michael Peppou | 10/10 | 4199 days | 0% |
| Johannes Nelke | 10/10 | 4199 days | 0% |
| Gavin Merritt | 10/10 | 4229 days | 0% |
| Phil Laurence | 10/10 | 4260 days | 0% |
| Ron Clarke | 10/10 | 4260 days | 0% |
| Hannah M | 10/10 | 4413 days | 1% |
| Nadia R | 10/10 | 4443 days | 1% |
| Claire Morris | 10/10 | 4443 days | 1% |
| Becky | 10/10 | 4452 days | 1% |
| Alex | 10/10 | 4452 days | 1% |
| Jim Clarke | 10/10 | 4474 days | 1% |
| Ryan Carpenter | 10/10 | 4474 days | 1% |
| Ken Holman | 10/10 | 4474 days | 1% |
| Larry Majerus | 9/10 | 4487 days | 1% |
| Marielle Stuij | 10/10 | 4502 days | 1% |
| James Newman | 10/10 | 4533 days | 1% |
| William Killan | 10/10 | 4533 days | 1% |
| Simon Osborne | 10/10 | 4533 days | 1% |
| Johan Mijs | 10/10 | 4533 days | 1% |
| Bob Williams | 10/10 | 4533 days | 1% |
| Chris Boote | 10/10 | 4533 days | 1% |
| Adam Levett | 10/10 | 4564 days | 1% |
| Mark Borah | 10/10 | 4594 days | 1% |
| Rose McCallum | 10/10 | 4594 days | 1% |
| Jim Dickie | 10/10 | 4594 days | 1% |
| Desney Hughes | 10/10 | 4594 days | 1% |
| Evelyn Robottom | 10/10 | 4625 days | 1% |
| Alan Beaumont | 10/10 | 4625 days | 1% |
| steve Page | 10/10 | 4747 days | 1% |
| Jason Scheckle | 10/10 | 4778 days | 1% |
| Michael Higgins | 10/10 | 4808 days | 1% |
| chris balmforth | 10/10 | 4808 days | 1% |
| Dave Sime | 10/10 | 4839 days | 1% |
| Julie Stevenson | 10/10 | 4839 days | 1% |
| Nicci Hutchinson | 10/10 | 4839 days | 1% |
| Gerard Berote | 10/10 | 4840 days | 1% |
| Karine Scheers | 10/10 | 4840 days | 1% |
| Pieter S | 10/10 | 4867 days | 1% |
| Przemyslaw Gawor | 10/10 | 4867 days | 1% |
| Peekies | 10/10 | 4898 days | 1% |
| AB | 9/10 | 4898 days | 1% |
| susan savage | 10/10 | 4898 days | 1% |
| Ken Di | 10/10 | 4898 days | 1% |
| briantjones | 10/10 | 4929 days | 1% |
| paulmiles | 9/10 | 4929 days | 1% |
| nowuries | 10/10 | 4929 days | 1% |
| Nicolas | 10/10 | 4959 days | 1% |
| Cannon | 10/10 | 4959 days | 1% |
| Martin | 10/10 | 5020 days | 1% |
| Esther Goh | 10/10 | 5143 days | 1% |
| Eltel | 10/10 | 5173 days | 1% |
| Robin Sable | 10/10 | 5185 days | 1% |
| Trish V | 9/10 | 5186 days | 1% |
| Alan Brady | 8/10 | 5201 days | 1% |
| peter_sunnyside | 10/10 | 5204 days | 1% |
| C Wardlaw | 9/10 | 5221 days | 1% |
| Grahame MacKay | 8/10 | 5225 days | 1% |
| Alison Rosser | 1/10 | 5227 days | 0% |
| DougTaylor | 10/10 | 5233 days | 1% |
| Robinandmaureen | 10/10 | 5233 days | 1% |
| Sally Rawson | 10/10 | 5244 days | 1% |
| jane | 10/10 | 5295 days | 1% |
| HelenR | 10/10 | 5295 days | 1% |
| 23alnstreet | 10/10 | 5325 days | 1% |
| PARKIE | 10/10 | 5325 days | 1% |
| Goog | 10/10 | 5325 days | 1% |
| TaffAndLucy | 10/10 | 5356 days | 1% |
| JohnT671 | 10/10 | 5356 days | 1% |
| Yolanda | 10/10 | 5386 days | 1% |
| willzanjan | 10/10 | 5417 days | 1% |
| Jim & Lynn | 10/10 | 5417 days | 1% |
| MLDH | 10/10 | 5417 days | 1% |
| Kev & Rob | 10/10 | 5478 days | 1% |
| PeterandBruce | 10/10 | 5509 days | 1% |
| scottee | 10/10 | 5509 days | 1% |
| Chris & Jess | 10/10 | 5509 days | 1% |
| Worcesterwanderer | 10/10 | 5539 days | 1% |
| Mark_Shean01 | 10/10 | 5539 days | 1% |
| maybaby23 | 10/10 | 5539 days | 1% |
| GiuseppeAndAlexia | 10/10 | 5539 days | 1% |
| Graham Wilson | 10/10 | 5554 days | 1% |
| Jacob | 10/10 | 5557 days | 1% |
| Jean Barker | 8/10 | 5557 days | 1% |
| John Stokes | 9/10 | 5558 days | 1% |
| Steve & Pearl Baker | 8/10 | 5560 days | 1% |
| Susan Herd | 9/10 | 5565 days | 1% |
| Sue Hickman | 9/10 | 5568 days | 1% |
| MaryBatie | 10/10 | 5570 days | 1% |
| WBHL | 10/10 | 5570 days | 1% |
| armelle | 10/10 | 5570 days | 1% |
| Garry | 10/10 | 5570 days | 1% |
| gemma2 | 10/10 | 5570 days | 1% |
| Lenore Dejong | 9/10 | 5572 days | 1% |
| Victoria Purver | 9/10 | 5573 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5582 days | 1% |
| Agnes McMillan | 10/10 | 5582 days | 1% |
| David Heads | 8/10 | 5585 days | 1% |
| John Price | 9/10 | 5588 days | 1% |
| canada960 | 10/10 | 5598 days | 1% |
| AMB777 | 10/10 | 5598 days | 1% |
| Kimberly St Louis | 10/10 | 5598 days | 1% |
| MaggieGraham | 10/10 | 5598 days | 1% |
| chrissie2011 | 10/10 | 5629 days | 1% |
| viviane | 10/10 | 5629 days | 1% |
| dodi2010 | 10/10 | 5660 days | 1% |
| benham | 10/10 | 5660 days | 1% |
| Shaun_Jo | 10/10 | 5660 days | 1% |
| Gee74 | 10/10 | 5690 days | 1% |
| familytravels | 10/10 | 5721 days | 1% |
| kitcooper | 10/10 | 5721 days | 1% |
| tisphording1 | 10/10 | 5721 days | 1% |
| evilqt | 10/10 | 5721 days | 1% |
| Lucynwayne | 10/10 | 5751 days | 1% |
| rogerdog | 10/10 | 5751 days | 1% |
| hills | 10/10 | 5751 days | 1% |
| hmmwv | 10/10 | 5751 days | 1% |
| MarkfromNelson | 10/10 | 5782 days | 1% |
| stellano99 | 10/10 | 5843 days | 1% |
| Baumgarten | 8/10 | 5871 days | 1% |
| marcin | 10/10 | 5904 days | 1% |
| babaji05 | 10/10 | 5904 days | 1% |
| Helen T | 10/10 | 5930 days | 1% |
| Evan Pole | 10/10 | 5935 days | 1% |
| John Mathers | 9/10 | 5944 days | 1% |
| Radek Hoferek | 9/10 | 5959 days | 1% |
| Brenda | 5/10 | 5960 days | 0% |
| Chance McGuire | 10/10 | 5963 days | 1% |
| SteveAndAshley | 10/10 | 5963 days | 1% |
| nskellam | 10/10 | 5963 days | 1% |
| peterzaf | 10/10 | 6025 days | 1% |
| NVL | 10/10 | 6025 days | 1% |
| teboekc | 10/10 | 6025 days | 1% |
| kiwically | 10/10 | 6025 days | 1% |
| ahoynes001 | 10/10 | 6025 days | 1% |
| radler | 10/10 | 6055 days | 1% |
| Deanne Prior | 10/10 | 6055 days | 1% |
| Sue Turner | 10/10 | 6086 days | 1% |
| pedejay | 10/10 | 6086 days | 1% |
| Barry Treve | 10/10 | 6276 days | 1% |
| JimM1 | 10/10 | 6281 days | 1% |
| Mary | 9/10 | 6293 days | 1% |
| orianne | 10/10 | 6326 days | 1% |
| Penwell | 10/10 | 6331 days | 1% |
| Mike | 10/10 | 6339 days | 1% |
| Simon | 10/10 | 6388 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Discover NZ Motorhome Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.47% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 105 days. The Discover NZ Motorhome Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Discover NZ Motorhome Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.43% |
| 198 | -2.45% |
| 199 | -2.46% |
| 200 | -2.47% |
| 201 | -2.48% |
| 202 | -2.50% |
| 203 | -2.51% |
| … | … |
Balancing Adjustment
0.85% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
83%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.