Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Discover NZ Motorhome Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Discover NZ Motorhome Rentals
Valid Reviews
214 Valid Reviews
The Discover NZ Motorhome Rentals experience has a total of 217 reviews. There are 214 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 214 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 168 |
|
79% |
| 9/10 | 33 |
|
15% |
| 8/10 | 9 |
|
4% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
96.36% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals valid reviews is 96.36% and is based on 214 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
41 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 214 valid reviews, the experience has 41 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 41 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
41% |
| 9/10 | 14 |
|
34% |
| 8/10 | 7 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
88.78% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals face-to-face reviews is 88.78% and is based on 41 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.83%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Dawes | 10/10 | 556 days | 100% |
| Robin & Maureen Sable | 10/10 | 556 days | 100% |
| Shuter | 1/10 | 1379 days | 8% |
| Michael P Ringland | 10/10 | 2323 days | 5% |
| MICHELL GREEN | 9/10 | 2627 days | 4% |
| Phil Evans | 10/10 | 2808 days | 4% |
| Sara Kerins | 9/10 | 3054 days | 3% |
| Anna Brooks | 10/10 | 3081 days | 3% |
| Kendall Ranieri | 9/10 | 3234 days | 3% |
| Rob Mitchell | 10/10 | 3387 days | 2% |
| Anna Fioravanti | 10/10 | 3387 days | 2% |
| Leo O'Keeffe | 9/10 | 3387 days | 2% |
| Anne Howard | 10/10 | 3387 days | 2% |
| Alan Parry | 9/10 | 3387 days | 2% |
| Robin & Maureen Sable | 10/10 | 3412 days | 2% |
| Ann Teeters | 10/10 | 3418 days | 2% |
| Ed Murray | 9/10 | 3418 days | 2% |
| Harriet and Paul | 6/10 | 3426 days | 1% |
| Robert Burlumi | 10/10 | 3446 days | 2% |
| Anna Brooks | 10/10 | 3446 days | 2% |
| Elizabeth Predeger | 8/10 | 3446 days | 2% |
| Tony Sheridan | 10/10 | 3446 days | 2% |
| Anders Frank | 10/10 | 3457 days | 1% |
| David Bailey | 10/10 | 3477 days | 2% |
| Dicky Woollard | 10/10 | 3477 days | 2% |
| Wouter Bleckmann | 9/10 | 3497 days | 1% |
| Alonso | 9/10 | 3517 days | 1% |
| Andrew Casey | 10/10 | 3538 days | 2% |
| Manon Pelletier | 10/10 | 3538 days | 2% |
| John Peacock | 9/10 | 3538 days | 2% |
| Alan Strong | 9/10 | 3569 days | 2% |
| Fred Stein | 10/10 | 3569 days | 2% |
| Anonymous | 9/10 | 3569 days | 2% |
| Spencer Lewis | 10/10 | 3569 days | 2% |
| Vince Vince F | 10/10 | 3569 days | 2% |
| Rachel Lofting | 10/10 | 3599 days | 2% |
| Andrew von Berky | 8/10 | 3599 days | 2% |
| Mark Kalucy | 9/10 | 3752 days | 1% |
| Rebeca Palma | 10/10 | 3752 days | 1% |
| Steve Elliott | 9/10 | 3783 days | 1% |
| Lisa Davis | 9/10 | 3783 days | 1% |
| Beth Cobb | 10/10 | 3784 days | 1% |
| Anna Parkinson | 10/10 | 3843 days | 1% |
| richard collier | 9/10 | 3843 days | 1% |
| Jacqui Deans | 9/10 | 3843 days | 1% |
| Ken Taylor | 9/10 | 3844 days | 1% |
| Michelle Cooke | 9/10 | 3874 days | 1% |
| ken trotter | 10/10 | 3904 days | 1% |
| Jennifer Brown | 10/10 | 3904 days | 1% |
| Sarah Carlson | 10/10 | 3904 days | 1% |
| Claudius How | 10/10 | 3905 days | 1% |
| Cherie Arrowsmith | 9/10 | 3905 days | 1% |
| Rosie Harness | 10/10 | 3996 days | 1% |
| Mary and David Lax | 10/10 | 4075 days | 1% |
| Marine DEPAIL | 10/10 | 4088 days | 1% |
| Albert Verhagen | 10/10 | 4089 days | 1% |
| A P | 10/10 | 4118 days | 0% |
| Regina Higginson | 10/10 | 4118 days | 0% |
| Trevor Hosken | 10/10 | 4121 days | 0% |
| ullyatt | 10/10 | 4149 days | 0% |
| Monika Manser | 10/10 | 4149 days | 0% |
| Alan & Joyce | 10/10 | 4149 days | 0% |
| Rory Diffin | 10/10 | 4149 days | 0% |
| Mira Letizia | 10/10 | 4150 days | 0% |
| Philip read | 10/10 | 4177 days | 0% |
| David Derkin | 10/10 | 4208 days | 0% |
| Martin Harris | 10/10 | 4208 days | 0% |
| André Gomes | 10/10 | 4208 days | 0% |
| Ward Van Uytsel | 10/10 | 4239 days | 0% |
| Michael Peppou | 10/10 | 4239 days | 0% |
| Johannes Nelke | 10/10 | 4239 days | 0% |
| Gavin Merritt | 10/10 | 4269 days | 0% |
| Phil Laurence | 10/10 | 4300 days | 0% |
| Ron Clarke | 10/10 | 4300 days | 0% |
| Hannah M | 10/10 | 4454 days | 1% |
| Nadia R | 10/10 | 4484 days | 1% |
| Claire Morris | 10/10 | 4484 days | 1% |
| Becky | 10/10 | 4493 days | 1% |
| Alex | 10/10 | 4493 days | 1% |
| Jim Clarke | 10/10 | 4515 days | 1% |
| Ryan Carpenter | 10/10 | 4515 days | 1% |
| Ken Holman | 10/10 | 4515 days | 1% |
| Larry Majerus | 9/10 | 4528 days | 1% |
| Marielle Stuij | 10/10 | 4543 days | 1% |
| James Newman | 10/10 | 4574 days | 1% |
| William Killan | 10/10 | 4574 days | 1% |
| Simon Osborne | 10/10 | 4574 days | 1% |
| Johan Mijs | 10/10 | 4574 days | 1% |
| Bob Williams | 10/10 | 4574 days | 1% |
| Chris Boote | 10/10 | 4574 days | 1% |
| Adam Levett | 10/10 | 4605 days | 1% |
| Mark Borah | 10/10 | 4635 days | 1% |
| Rose McCallum | 10/10 | 4635 days | 1% |
| Jim Dickie | 10/10 | 4635 days | 1% |
| Desney Hughes | 10/10 | 4635 days | 1% |
| Evelyn Robottom | 10/10 | 4666 days | 1% |
| Alan Beaumont | 10/10 | 4666 days | 1% |
| steve Page | 10/10 | 4788 days | 1% |
| Jason Scheckle | 10/10 | 4819 days | 1% |
| Michael Higgins | 10/10 | 4849 days | 1% |
| chris balmforth | 10/10 | 4849 days | 1% |
| Dave Sime | 10/10 | 4880 days | 1% |
| Julie Stevenson | 10/10 | 4880 days | 1% |
| Nicci Hutchinson | 10/10 | 4880 days | 1% |
| Gerard Berote | 10/10 | 4881 days | 1% |
| Karine Scheers | 10/10 | 4881 days | 1% |
| Pieter S | 10/10 | 4908 days | 1% |
| Przemyslaw Gawor | 10/10 | 4908 days | 1% |
| Peekies | 10/10 | 4939 days | 1% |
| AB | 9/10 | 4939 days | 1% |
| susan savage | 10/10 | 4939 days | 1% |
| Ken Di | 10/10 | 4939 days | 1% |
| briantjones | 10/10 | 4970 days | 1% |
| paulmiles | 9/10 | 4970 days | 1% |
| nowuries | 10/10 | 4970 days | 1% |
| Nicolas | 10/10 | 5000 days | 1% |
| Cannon | 10/10 | 5000 days | 1% |
| Martin | 10/10 | 5061 days | 1% |
| Esther Goh | 10/10 | 5184 days | 1% |
| Eltel | 10/10 | 5214 days | 1% |
| Robin Sable | 10/10 | 5226 days | 1% |
| Trish V | 9/10 | 5227 days | 1% |
| Alan Brady | 8/10 | 5242 days | 1% |
| peter_sunnyside | 10/10 | 5245 days | 1% |
| C Wardlaw | 9/10 | 5262 days | 1% |
| Grahame MacKay | 8/10 | 5266 days | 1% |
| Alison Rosser | 1/10 | 5268 days | 0% |
| DougTaylor | 10/10 | 5274 days | 1% |
| Robinandmaureen | 10/10 | 5274 days | 1% |
| Sally Rawson | 10/10 | 5285 days | 1% |
| jane | 10/10 | 5336 days | 1% |
| HelenR | 10/10 | 5336 days | 1% |
| 23alnstreet | 10/10 | 5366 days | 1% |
| PARKIE | 10/10 | 5366 days | 1% |
| Goog | 10/10 | 5366 days | 1% |
| TaffAndLucy | 10/10 | 5397 days | 1% |
| JohnT671 | 10/10 | 5397 days | 1% |
| Yolanda | 10/10 | 5427 days | 1% |
| willzanjan | 10/10 | 5458 days | 1% |
| Jim & Lynn | 10/10 | 5458 days | 1% |
| MLDH | 10/10 | 5458 days | 1% |
| Kev & Rob | 10/10 | 5519 days | 1% |
| PeterandBruce | 10/10 | 5550 days | 1% |
| scottee | 10/10 | 5550 days | 1% |
| Chris & Jess | 10/10 | 5550 days | 1% |
| Worcesterwanderer | 10/10 | 5580 days | 1% |
| Mark_Shean01 | 10/10 | 5580 days | 1% |
| maybaby23 | 10/10 | 5580 days | 1% |
| GiuseppeAndAlexia | 10/10 | 5580 days | 1% |
| Graham Wilson | 10/10 | 5595 days | 1% |
| Jacob | 10/10 | 5598 days | 1% |
| Jean Barker | 8/10 | 5598 days | 1% |
| John Stokes | 9/10 | 5599 days | 1% |
| Steve & Pearl Baker | 8/10 | 5601 days | 1% |
| Susan Herd | 9/10 | 5606 days | 1% |
| Sue Hickman | 9/10 | 5609 days | 1% |
| MaryBatie | 10/10 | 5611 days | 1% |
| WBHL | 10/10 | 5611 days | 1% |
| armelle | 10/10 | 5611 days | 1% |
| Garry | 10/10 | 5611 days | 1% |
| gemma2 | 10/10 | 5611 days | 1% |
| Lenore Dejong | 9/10 | 5613 days | 1% |
| Victoria Purver | 9/10 | 5614 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5623 days | 1% |
| Agnes McMillan | 10/10 | 5623 days | 1% |
| David Heads | 8/10 | 5626 days | 1% |
| John Price | 9/10 | 5629 days | 1% |
| canada960 | 10/10 | 5639 days | 1% |
| AMB777 | 10/10 | 5639 days | 1% |
| Kimberly St Louis | 10/10 | 5639 days | 1% |
| MaggieGraham | 10/10 | 5639 days | 1% |
| chrissie2011 | 10/10 | 5670 days | 1% |
| viviane | 10/10 | 5670 days | 1% |
| dodi2010 | 10/10 | 5701 days | 1% |
| benham | 10/10 | 5701 days | 1% |
| Shaun_Jo | 10/10 | 5701 days | 1% |
| Gee74 | 10/10 | 5731 days | 1% |
| familytravels | 10/10 | 5762 days | 1% |
| kitcooper | 10/10 | 5762 days | 1% |
| tisphording1 | 10/10 | 5762 days | 1% |
| evilqt | 10/10 | 5762 days | 1% |
| Lucynwayne | 10/10 | 5792 days | 1% |
| rogerdog | 10/10 | 5792 days | 1% |
| hills | 10/10 | 5792 days | 1% |
| hmmwv | 10/10 | 5792 days | 1% |
| MarkfromNelson | 10/10 | 5823 days | 1% |
| stellano99 | 10/10 | 5884 days | 1% |
| Baumgarten | 8/10 | 5912 days | 1% |
| marcin | 10/10 | 5945 days | 1% |
| babaji05 | 10/10 | 5945 days | 1% |
| Helen T | 10/10 | 5971 days | 1% |
| Evan Pole | 10/10 | 5976 days | 1% |
| John Mathers | 9/10 | 5985 days | 1% |
| Radek Hoferek | 9/10 | 6000 days | 1% |
| Brenda | 5/10 | 6001 days | 0% |
| Chance McGuire | 10/10 | 6004 days | 1% |
| SteveAndAshley | 10/10 | 6004 days | 1% |
| nskellam | 10/10 | 6004 days | 1% |
| peterzaf | 10/10 | 6066 days | 1% |
| NVL | 10/10 | 6066 days | 1% |
| teboekc | 10/10 | 6066 days | 1% |
| kiwically | 10/10 | 6066 days | 1% |
| ahoynes001 | 10/10 | 6066 days | 1% |
| radler | 10/10 | 6096 days | 1% |
| Deanne Prior | 10/10 | 6096 days | 1% |
| Sue Turner | 10/10 | 6127 days | 1% |
| pedejay | 10/10 | 6127 days | 1% |
| Barry Treve | 10/10 | 6317 days | 1% |
| JimM1 | 10/10 | 6322 days | 1% |
| Mary | 9/10 | 6334 days | 1% |
| orianne | 10/10 | 6366 days | 1% |
| Penwell | 10/10 | 6372 days | 1% |
| Mike | 10/10 | 6379 days | 1% |
| Simon | 10/10 | 6428 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Discover NZ Motorhome Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.00% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 125 days. The Discover NZ Motorhome Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Discover NZ Motorhome Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -1.97% |
| 198 | -1.98% |
| 199 | -1.99% |
| 200 | -2.00% |
| 201 | -2.01% |
| 202 | -2.02% |
| 203 | -2.03% |
| … | … |
Balancing Adjustment
0.77% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
84%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.