Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Discover NZ Motorhome Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Discover NZ Motorhome Rentals
Valid Reviews
214 Valid Reviews
The Discover NZ Motorhome Rentals experience has a total of 217 reviews. There are 214 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 214 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 168 |
|
79% |
| 9/10 | 33 |
|
15% |
| 8/10 | 9 |
|
4% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
96.36% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals valid reviews is 96.36% and is based on 214 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
41 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 214 valid reviews, the experience has 41 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 41 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
41% |
| 9/10 | 14 |
|
34% |
| 8/10 | 7 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
88.78% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals face-to-face reviews is 88.78% and is based on 41 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.25%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Dawes | 10/10 | 677 days | 100% |
| Robin & Maureen Sable | 10/10 | 677 days | 100% |
| Shuter | 1/10 | 1500 days | 6% |
| Michael P Ringland | 10/10 | 2444 days | 5% |
| MICHELL GREEN | 9/10 | 2748 days | 4% |
| Phil Evans | 10/10 | 2929 days | 4% |
| Sara Kerins | 9/10 | 3175 days | 3% |
| Anna Brooks | 10/10 | 3202 days | 3% |
| Kendall Ranieri | 9/10 | 3355 days | 3% |
| Rob Mitchell | 10/10 | 3508 days | 2% |
| Anna Fioravanti | 10/10 | 3508 days | 2% |
| Leo O'Keeffe | 9/10 | 3508 days | 2% |
| Anne Howard | 10/10 | 3508 days | 2% |
| Alan Parry | 9/10 | 3508 days | 2% |
| Robin & Maureen Sable | 10/10 | 3533 days | 2% |
| Ann Teeters | 10/10 | 3539 days | 2% |
| Ed Murray | 9/10 | 3539 days | 2% |
| Harriet and Paul | 6/10 | 3547 days | 1% |
| Robert Burlumi | 10/10 | 3567 days | 2% |
| Anna Brooks | 10/10 | 3567 days | 2% |
| Elizabeth Predeger | 8/10 | 3567 days | 2% |
| Tony Sheridan | 10/10 | 3567 days | 2% |
| Anders Frank | 10/10 | 3578 days | 1% |
| David Bailey | 10/10 | 3598 days | 2% |
| Dicky Woollard | 10/10 | 3598 days | 2% |
| Wouter Bleckmann | 9/10 | 3618 days | 1% |
| Alonso | 9/10 | 3638 days | 1% |
| Andrew Casey | 10/10 | 3659 days | 2% |
| Manon Pelletier | 10/10 | 3659 days | 2% |
| John Peacock | 9/10 | 3659 days | 2% |
| Alan Strong | 9/10 | 3690 days | 2% |
| Fred Stein | 10/10 | 3690 days | 2% |
| Anonymous | 9/10 | 3690 days | 2% |
| Spencer Lewis | 10/10 | 3690 days | 2% |
| Vince Vince F | 10/10 | 3690 days | 2% |
| Rachel Lofting | 10/10 | 3720 days | 2% |
| Andrew von Berky | 8/10 | 3720 days | 2% |
| Mark Kalucy | 9/10 | 3873 days | 1% |
| Rebeca Palma | 10/10 | 3873 days | 1% |
| Steve Elliott | 9/10 | 3904 days | 1% |
| Lisa Davis | 9/10 | 3904 days | 1% |
| Beth Cobb | 10/10 | 3905 days | 1% |
| Anna Parkinson | 10/10 | 3964 days | 1% |
| richard collier | 9/10 | 3964 days | 1% |
| Jacqui Deans | 9/10 | 3964 days | 1% |
| Ken Taylor | 9/10 | 3965 days | 1% |
| Michelle Cooke | 9/10 | 3995 days | 1% |
| ken trotter | 10/10 | 4025 days | 1% |
| Jennifer Brown | 10/10 | 4025 days | 1% |
| Sarah Carlson | 10/10 | 4025 days | 1% |
| Claudius How | 10/10 | 4026 days | 1% |
| Cherie Arrowsmith | 9/10 | 4026 days | 1% |
| Rosie Harness | 10/10 | 4117 days | 1% |
| Mary and David Lax | 10/10 | 4196 days | 0% |
| Marine DEPAIL | 10/10 | 4209 days | 0% |
| Albert Verhagen | 10/10 | 4210 days | 0% |
| A P | 10/10 | 4239 days | 0% |
| Regina Higginson | 10/10 | 4239 days | 0% |
| Trevor Hosken | 10/10 | 4242 days | 0% |
| ullyatt | 10/10 | 4270 days | 0% |
| Monika Manser | 10/10 | 4270 days | 0% |
| Alan & Joyce | 10/10 | 4270 days | 0% |
| Rory Diffin | 10/10 | 4270 days | 0% |
| Mira Letizia | 10/10 | 4271 days | 0% |
| Philip read | 10/10 | 4298 days | 0% |
| David Derkin | 10/10 | 4329 days | 0% |
| Martin Harris | 10/10 | 4329 days | 0% |
| André Gomes | 10/10 | 4329 days | 0% |
| Ward Van Uytsel | 10/10 | 4360 days | 0% |
| Michael Peppou | 10/10 | 4360 days | 0% |
| Johannes Nelke | 10/10 | 4360 days | 0% |
| Gavin Merritt | 10/10 | 4390 days | 1% |
| Phil Laurence | 10/10 | 4421 days | 1% |
| Ron Clarke | 10/10 | 4421 days | 1% |
| Hannah M | 10/10 | 4575 days | 1% |
| Nadia R | 10/10 | 4605 days | 1% |
| Claire Morris | 10/10 | 4605 days | 1% |
| Becky | 10/10 | 4614 days | 1% |
| Alex | 10/10 | 4614 days | 1% |
| Jim Clarke | 10/10 | 4636 days | 1% |
| Ryan Carpenter | 10/10 | 4636 days | 1% |
| Ken Holman | 10/10 | 4636 days | 1% |
| Larry Majerus | 9/10 | 4649 days | 1% |
| Marielle Stuij | 10/10 | 4664 days | 1% |
| James Newman | 10/10 | 4695 days | 1% |
| William Killan | 10/10 | 4695 days | 1% |
| Simon Osborne | 10/10 | 4695 days | 1% |
| Johan Mijs | 10/10 | 4695 days | 1% |
| Bob Williams | 10/10 | 4695 days | 1% |
| Chris Boote | 10/10 | 4695 days | 1% |
| Adam Levett | 10/10 | 4726 days | 1% |
| Mark Borah | 10/10 | 4756 days | 1% |
| Rose McCallum | 10/10 | 4756 days | 1% |
| Jim Dickie | 10/10 | 4756 days | 1% |
| Desney Hughes | 10/10 | 4756 days | 1% |
| Evelyn Robottom | 10/10 | 4787 days | 1% |
| Alan Beaumont | 10/10 | 4787 days | 1% |
| steve Page | 10/10 | 4909 days | 1% |
| Jason Scheckle | 10/10 | 4940 days | 1% |
| Michael Higgins | 10/10 | 4970 days | 1% |
| chris balmforth | 10/10 | 4970 days | 1% |
| Dave Sime | 10/10 | 5001 days | 1% |
| Julie Stevenson | 10/10 | 5001 days | 1% |
| Nicci Hutchinson | 10/10 | 5001 days | 1% |
| Gerard Berote | 10/10 | 5002 days | 1% |
| Karine Scheers | 10/10 | 5002 days | 1% |
| Pieter S | 10/10 | 5029 days | 1% |
| Przemyslaw Gawor | 10/10 | 5029 days | 1% |
| Peekies | 10/10 | 5060 days | 1% |
| AB | 9/10 | 5060 days | 1% |
| susan savage | 10/10 | 5060 days | 1% |
| Ken Di | 10/10 | 5060 days | 1% |
| briantjones | 10/10 | 5091 days | 1% |
| paulmiles | 9/10 | 5091 days | 1% |
| nowuries | 10/10 | 5091 days | 1% |
| Nicolas | 10/10 | 5121 days | 1% |
| Cannon | 10/10 | 5121 days | 1% |
| Martin | 10/10 | 5182 days | 1% |
| Esther Goh | 10/10 | 5305 days | 1% |
| Eltel | 10/10 | 5335 days | 1% |
| Robin Sable | 10/10 | 5347 days | 1% |
| Trish V | 9/10 | 5348 days | 1% |
| Alan Brady | 8/10 | 5363 days | 1% |
| peter_sunnyside | 10/10 | 5366 days | 1% |
| C Wardlaw | 9/10 | 5383 days | 1% |
| Grahame MacKay | 8/10 | 5387 days | 1% |
| Alison Rosser | 1/10 | 5389 days | 0% |
| DougTaylor | 10/10 | 5395 days | 1% |
| Robinandmaureen | 10/10 | 5395 days | 1% |
| Sally Rawson | 10/10 | 5406 days | 1% |
| jane | 10/10 | 5457 days | 1% |
| HelenR | 10/10 | 5457 days | 1% |
| 23alnstreet | 10/10 | 5487 days | 1% |
| PARKIE | 10/10 | 5487 days | 1% |
| Goog | 10/10 | 5487 days | 1% |
| TaffAndLucy | 10/10 | 5518 days | 1% |
| JohnT671 | 10/10 | 5518 days | 1% |
| Yolanda | 10/10 | 5548 days | 1% |
| willzanjan | 10/10 | 5579 days | 1% |
| Jim & Lynn | 10/10 | 5579 days | 1% |
| MLDH | 10/10 | 5579 days | 1% |
| Kev & Rob | 10/10 | 5640 days | 1% |
| PeterandBruce | 10/10 | 5671 days | 1% |
| scottee | 10/10 | 5671 days | 1% |
| Chris & Jess | 10/10 | 5671 days | 1% |
| Worcesterwanderer | 10/10 | 5701 days | 1% |
| Mark_Shean01 | 10/10 | 5701 days | 1% |
| maybaby23 | 10/10 | 5701 days | 1% |
| GiuseppeAndAlexia | 10/10 | 5701 days | 1% |
| Graham Wilson | 10/10 | 5716 days | 1% |
| Jacob | 10/10 | 5719 days | 1% |
| Jean Barker | 8/10 | 5719 days | 1% |
| John Stokes | 9/10 | 5720 days | 1% |
| Steve & Pearl Baker | 8/10 | 5722 days | 1% |
| Susan Herd | 9/10 | 5727 days | 1% |
| Sue Hickman | 9/10 | 5730 days | 1% |
| MaryBatie | 10/10 | 5732 days | 1% |
| WBHL | 10/10 | 5732 days | 1% |
| armelle | 10/10 | 5732 days | 1% |
| Garry | 10/10 | 5732 days | 1% |
| gemma2 | 10/10 | 5732 days | 1% |
| Lenore Dejong | 9/10 | 5734 days | 1% |
| Victoria Purver | 9/10 | 5735 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5744 days | 1% |
| Agnes McMillan | 10/10 | 5744 days | 1% |
| David Heads | 8/10 | 5747 days | 1% |
| John Price | 9/10 | 5750 days | 1% |
| canada960 | 10/10 | 5760 days | 1% |
| AMB777 | 10/10 | 5760 days | 1% |
| Kimberly St Louis | 10/10 | 5760 days | 1% |
| MaggieGraham | 10/10 | 5760 days | 1% |
| chrissie2011 | 10/10 | 5791 days | 1% |
| viviane | 10/10 | 5791 days | 1% |
| dodi2010 | 10/10 | 5822 days | 1% |
| benham | 10/10 | 5822 days | 1% |
| Shaun_Jo | 10/10 | 5822 days | 1% |
| Gee74 | 10/10 | 5852 days | 1% |
| familytravels | 10/10 | 5883 days | 1% |
| kitcooper | 10/10 | 5883 days | 1% |
| tisphording1 | 10/10 | 5883 days | 1% |
| evilqt | 10/10 | 5883 days | 1% |
| Lucynwayne | 10/10 | 5913 days | 1% |
| rogerdog | 10/10 | 5913 days | 1% |
| hills | 10/10 | 5913 days | 1% |
| hmmwv | 10/10 | 5913 days | 1% |
| MarkfromNelson | 10/10 | 5944 days | 1% |
| stellano99 | 10/10 | 6005 days | 1% |
| Baumgarten | 8/10 | 6033 days | 1% |
| marcin | 10/10 | 6066 days | 1% |
| babaji05 | 10/10 | 6066 days | 1% |
| Helen T | 10/10 | 6092 days | 1% |
| Evan Pole | 10/10 | 6097 days | 1% |
| John Mathers | 9/10 | 6106 days | 1% |
| Radek Hoferek | 9/10 | 6121 days | 1% |
| Brenda | 5/10 | 6122 days | 1% |
| Chance McGuire | 10/10 | 6125 days | 1% |
| SteveAndAshley | 10/10 | 6125 days | 1% |
| nskellam | 10/10 | 6125 days | 1% |
| peterzaf | 10/10 | 6187 days | 1% |
| NVL | 10/10 | 6187 days | 1% |
| teboekc | 10/10 | 6187 days | 1% |
| kiwically | 10/10 | 6187 days | 1% |
| ahoynes001 | 10/10 | 6187 days | 1% |
| radler | 10/10 | 6217 days | 1% |
| Deanne Prior | 10/10 | 6217 days | 1% |
| Sue Turner | 10/10 | 6248 days | 1% |
| pedejay | 10/10 | 6248 days | 1% |
| Barry Treve | 10/10 | 6438 days | 1% |
| JimM1 | 10/10 | 6443 days | 1% |
| Mary | 9/10 | 6455 days | 1% |
| orianne | 10/10 | 6488 days | 1% |
| Penwell | 10/10 | 6493 days | 1% |
| Mike | 10/10 | 6500 days | 1% |
| Simon | 10/10 | 6549 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Discover NZ Motorhome Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.95% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 47 days. The Discover NZ Motorhome Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Discover NZ Motorhome Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.89% |
| 198 | -3.91% |
| 199 | -3.93% |
| 200 | -3.95% |
| 201 | -3.97% |
| 202 | -3.99% |
| 203 | -4.01% |
| … | … |
Balancing Adjustment
0.96% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.