Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Discover NZ Motorhome Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Discover NZ Motorhome Rentals
Valid Reviews
214 Valid Reviews
The Discover NZ Motorhome Rentals experience has a total of 217 reviews. There are 214 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 214 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 168 |
|
79% |
| 9/10 | 33 |
|
15% |
| 8/10 | 9 |
|
4% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
96.36% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals valid reviews is 96.36% and is based on 214 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
41 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 214 valid reviews, the experience has 41 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 41 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
41% |
| 9/10 | 14 |
|
34% |
| 8/10 | 7 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
88.78% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals face-to-face reviews is 88.78% and is based on 41 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.76%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Dawes | 10/10 | 338 days | 100% |
| Robin & Maureen Sable | 10/10 | 338 days | 100% |
| Shuter | 1/10 | 1161 days | 13% |
| Michael P Ringland | 10/10 | 2105 days | 5% |
| MICHELL GREEN | 9/10 | 2410 days | 4% |
| Phil Evans | 10/10 | 2591 days | 4% |
| Sara Kerins | 9/10 | 2836 days | 3% |
| Anna Brooks | 10/10 | 2864 days | 3% |
| Kendall Ranieri | 9/10 | 3017 days | 3% |
| Rob Mitchell | 10/10 | 3170 days | 2% |
| Anna Fioravanti | 10/10 | 3170 days | 2% |
| Leo O'Keeffe | 9/10 | 3170 days | 2% |
| Anne Howard | 10/10 | 3170 days | 2% |
| Alan Parry | 9/10 | 3170 days | 2% |
| Robin & Maureen Sable | 10/10 | 3194 days | 2% |
| Ann Teeters | 10/10 | 3201 days | 2% |
| Ed Murray | 9/10 | 3201 days | 2% |
| Harriet and Paul | 6/10 | 3208 days | 1% |
| Robert Burlumi | 10/10 | 3229 days | 2% |
| Anna Brooks | 10/10 | 3229 days | 2% |
| Elizabeth Predeger | 8/10 | 3229 days | 2% |
| Tony Sheridan | 10/10 | 3229 days | 2% |
| Anders Frank | 10/10 | 3239 days | 2% |
| David Bailey | 10/10 | 3260 days | 2% |
| Dicky Woollard | 10/10 | 3260 days | 2% |
| Wouter Bleckmann | 9/10 | 3279 days | 2% |
| Alonso | 9/10 | 3299 days | 2% |
| Andrew Casey | 10/10 | 3321 days | 2% |
| Manon Pelletier | 10/10 | 3321 days | 2% |
| John Peacock | 9/10 | 3321 days | 2% |
| Alan Strong | 9/10 | 3352 days | 2% |
| Fred Stein | 10/10 | 3352 days | 2% |
| Anonymous | 9/10 | 3352 days | 2% |
| Spencer Lewis | 10/10 | 3352 days | 2% |
| Vince Vince F | 10/10 | 3352 days | 2% |
| Rachel Lofting | 10/10 | 3382 days | 2% |
| Andrew von Berky | 8/10 | 3382 days | 2% |
| Mark Kalucy | 9/10 | 3535 days | 2% |
| Rebeca Palma | 10/10 | 3535 days | 2% |
| Steve Elliott | 9/10 | 3566 days | 2% |
| Lisa Davis | 9/10 | 3566 days | 2% |
| Beth Cobb | 10/10 | 3566 days | 2% |
| Anna Parkinson | 10/10 | 3626 days | 2% |
| richard collier | 9/10 | 3626 days | 2% |
| Jacqui Deans | 9/10 | 3626 days | 2% |
| Ken Taylor | 9/10 | 3626 days | 2% |
| Michelle Cooke | 9/10 | 3657 days | 1% |
| ken trotter | 10/10 | 3687 days | 1% |
| Jennifer Brown | 10/10 | 3687 days | 1% |
| Sarah Carlson | 10/10 | 3687 days | 1% |
| Claudius How | 10/10 | 3687 days | 1% |
| Cherie Arrowsmith | 9/10 | 3687 days | 1% |
| Rosie Harness | 10/10 | 3779 days | 1% |
| Mary and David Lax | 10/10 | 3857 days | 1% |
| Marine DEPAIL | 10/10 | 3871 days | 1% |
| Albert Verhagen | 10/10 | 3871 days | 1% |
| A P | 10/10 | 3901 days | 1% |
| Regina Higginson | 10/10 | 3901 days | 1% |
| Trevor Hosken | 10/10 | 3903 days | 1% |
| ullyatt | 10/10 | 3932 days | 1% |
| Monika Manser | 10/10 | 3932 days | 1% |
| Alan & Joyce | 10/10 | 3932 days | 1% |
| Rory Diffin | 10/10 | 3932 days | 1% |
| Mira Letizia | 10/10 | 3932 days | 1% |
| Philip read | 10/10 | 3960 days | 1% |
| David Derkin | 10/10 | 3991 days | 1% |
| Martin Harris | 10/10 | 3991 days | 1% |
| André Gomes | 10/10 | 3991 days | 1% |
| Ward Van Uytsel | 10/10 | 4022 days | 1% |
| Michael Peppou | 10/10 | 4022 days | 1% |
| Johannes Nelke | 10/10 | 4022 days | 1% |
| Gavin Merritt | 10/10 | 4052 days | 1% |
| Phil Laurence | 10/10 | 4083 days | 1% |
| Ron Clarke | 10/10 | 4083 days | 1% |
| Hannah M | 10/10 | 4236 days | 0% |
| Nadia R | 10/10 | 4266 days | 0% |
| Claire Morris | 10/10 | 4266 days | 0% |
| Becky | 10/10 | 4275 days | 0% |
| Alex | 10/10 | 4275 days | 0% |
| Jim Clarke | 10/10 | 4297 days | 0% |
| Ryan Carpenter | 10/10 | 4297 days | 0% |
| Ken Holman | 10/10 | 4297 days | 0% |
| Larry Majerus | 9/10 | 4310 days | 0% |
| Marielle Stuij | 10/10 | 4325 days | 0% |
| James Newman | 10/10 | 4356 days | 0% |
| William Killan | 10/10 | 4356 days | 0% |
| Simon Osborne | 10/10 | 4356 days | 0% |
| Johan Mijs | 10/10 | 4356 days | 0% |
| Bob Williams | 10/10 | 4356 days | 0% |
| Chris Boote | 10/10 | 4356 days | 0% |
| Adam Levett | 10/10 | 4387 days | 1% |
| Mark Borah | 10/10 | 4417 days | 1% |
| Rose McCallum | 10/10 | 4417 days | 1% |
| Jim Dickie | 10/10 | 4417 days | 1% |
| Desney Hughes | 10/10 | 4417 days | 1% |
| Evelyn Robottom | 10/10 | 4448 days | 1% |
| Alan Beaumont | 10/10 | 4448 days | 1% |
| steve Page | 10/10 | 4570 days | 1% |
| Jason Scheckle | 10/10 | 4601 days | 1% |
| Michael Higgins | 10/10 | 4631 days | 1% |
| chris balmforth | 10/10 | 4631 days | 1% |
| Dave Sime | 10/10 | 4662 days | 1% |
| Julie Stevenson | 10/10 | 4662 days | 1% |
| Nicci Hutchinson | 10/10 | 4662 days | 1% |
| Gerard Berote | 10/10 | 4663 days | 1% |
| Karine Scheers | 10/10 | 4663 days | 1% |
| Pieter S | 10/10 | 4690 days | 1% |
| Przemyslaw Gawor | 10/10 | 4690 days | 1% |
| Peekies | 10/10 | 4721 days | 1% |
| AB | 9/10 | 4721 days | 1% |
| susan savage | 10/10 | 4721 days | 1% |
| Ken Di | 10/10 | 4721 days | 1% |
| briantjones | 10/10 | 4752 days | 1% |
| paulmiles | 9/10 | 4752 days | 1% |
| nowuries | 10/10 | 4752 days | 1% |
| Nicolas | 10/10 | 4782 days | 1% |
| Cannon | 10/10 | 4782 days | 1% |
| Martin | 10/10 | 4843 days | 1% |
| Esther Goh | 10/10 | 4966 days | 1% |
| Eltel | 10/10 | 4996 days | 1% |
| Robin Sable | 10/10 | 5008 days | 1% |
| Trish V | 9/10 | 5009 days | 1% |
| Alan Brady | 8/10 | 5024 days | 1% |
| peter_sunnyside | 10/10 | 5027 days | 1% |
| C Wardlaw | 9/10 | 5044 days | 1% |
| Grahame MacKay | 8/10 | 5048 days | 1% |
| Alison Rosser | 1/10 | 5050 days | 0% |
| DougTaylor | 10/10 | 5056 days | 1% |
| Robinandmaureen | 10/10 | 5056 days | 1% |
| Sally Rawson | 10/10 | 5067 days | 1% |
| jane | 10/10 | 5118 days | 1% |
| HelenR | 10/10 | 5118 days | 1% |
| 23alnstreet | 10/10 | 5148 days | 1% |
| PARKIE | 10/10 | 5148 days | 1% |
| Goog | 10/10 | 5148 days | 1% |
| TaffAndLucy | 10/10 | 5179 days | 1% |
| JohnT671 | 10/10 | 5179 days | 1% |
| Yolanda | 10/10 | 5209 days | 1% |
| willzanjan | 10/10 | 5240 days | 1% |
| Jim & Lynn | 10/10 | 5240 days | 1% |
| MLDH | 10/10 | 5240 days | 1% |
| Kev & Rob | 10/10 | 5301 days | 1% |
| PeterandBruce | 10/10 | 5332 days | 1% |
| scottee | 10/10 | 5332 days | 1% |
| Chris & Jess | 10/10 | 5332 days | 1% |
| Worcesterwanderer | 10/10 | 5362 days | 1% |
| Mark_Shean01 | 10/10 | 5362 days | 1% |
| maybaby23 | 10/10 | 5362 days | 1% |
| GiuseppeAndAlexia | 10/10 | 5362 days | 1% |
| Graham Wilson | 10/10 | 5377 days | 1% |
| Jacob | 10/10 | 5380 days | 1% |
| Jean Barker | 8/10 | 5380 days | 1% |
| John Stokes | 9/10 | 5381 days | 1% |
| Steve & Pearl Baker | 8/10 | 5383 days | 1% |
| Susan Herd | 9/10 | 5388 days | 1% |
| Sue Hickman | 9/10 | 5391 days | 1% |
| MaryBatie | 10/10 | 5393 days | 1% |
| WBHL | 10/10 | 5393 days | 1% |
| armelle | 10/10 | 5393 days | 1% |
| Garry | 10/10 | 5393 days | 1% |
| gemma2 | 10/10 | 5393 days | 1% |
| Lenore Dejong | 9/10 | 5395 days | 1% |
| Victoria Purver | 9/10 | 5396 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5405 days | 1% |
| Agnes McMillan | 10/10 | 5405 days | 1% |
| David Heads | 8/10 | 5408 days | 1% |
| John Price | 9/10 | 5411 days | 1% |
| canada960 | 10/10 | 5421 days | 1% |
| AMB777 | 10/10 | 5421 days | 1% |
| Kimberly St Louis | 10/10 | 5421 days | 1% |
| MaggieGraham | 10/10 | 5421 days | 1% |
| chrissie2011 | 10/10 | 5452 days | 1% |
| viviane | 10/10 | 5452 days | 1% |
| dodi2010 | 10/10 | 5483 days | 1% |
| benham | 10/10 | 5483 days | 1% |
| Shaun_Jo | 10/10 | 5483 days | 1% |
| Gee74 | 10/10 | 5513 days | 1% |
| familytravels | 10/10 | 5544 days | 1% |
| kitcooper | 10/10 | 5544 days | 1% |
| tisphording1 | 10/10 | 5544 days | 1% |
| evilqt | 10/10 | 5544 days | 1% |
| Lucynwayne | 10/10 | 5574 days | 1% |
| rogerdog | 10/10 | 5574 days | 1% |
| hills | 10/10 | 5574 days | 1% |
| hmmwv | 10/10 | 5574 days | 1% |
| MarkfromNelson | 10/10 | 5605 days | 1% |
| stellano99 | 10/10 | 5666 days | 1% |
| Baumgarten | 8/10 | 5694 days | 1% |
| marcin | 10/10 | 5727 days | 1% |
| babaji05 | 10/10 | 5727 days | 1% |
| Helen T | 10/10 | 5753 days | 1% |
| Evan Pole | 10/10 | 5758 days | 1% |
| John Mathers | 9/10 | 5767 days | 1% |
| Radek Hoferek | 9/10 | 5782 days | 1% |
| Brenda | 5/10 | 5783 days | 0% |
| Chance McGuire | 10/10 | 5786 days | 1% |
| SteveAndAshley | 10/10 | 5786 days | 1% |
| nskellam | 10/10 | 5786 days | 1% |
| peterzaf | 10/10 | 5848 days | 1% |
| NVL | 10/10 | 5848 days | 1% |
| teboekc | 10/10 | 5848 days | 1% |
| kiwically | 10/10 | 5848 days | 1% |
| ahoynes001 | 10/10 | 5848 days | 1% |
| radler | 10/10 | 5878 days | 1% |
| Deanne Prior | 10/10 | 5878 days | 1% |
| Sue Turner | 10/10 | 5909 days | 1% |
| pedejay | 10/10 | 5909 days | 1% |
| Barry Treve | 10/10 | 6099 days | 1% |
| JimM1 | 10/10 | 6104 days | 1% |
| Mary | 9/10 | 6117 days | 1% |
| orianne | 10/10 | 6149 days | 1% |
| Penwell | 10/10 | 6155 days | 1% |
| Mike | 10/10 | 6162 days | 1% |
| Simon | 10/10 | 6211 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Discover NZ Motorhome Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Discover NZ Motorhome Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Discover NZ Motorhome Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
1.19% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.