Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Discover NZ Motorhome Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Discover NZ Motorhome Rentals
Valid Reviews
214 Valid Reviews
The Discover NZ Motorhome Rentals experience has a total of 217 reviews. There are 214 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 214 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 168 |
|
79% |
| 9/10 | 33 |
|
15% |
| 8/10 | 9 |
|
4% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
96.36% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals valid reviews is 96.36% and is based on 214 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
41 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 214 valid reviews, the experience has 41 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 41 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
41% |
| 9/10 | 14 |
|
34% |
| 8/10 | 7 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
88.78% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals face-to-face reviews is 88.78% and is based on 41 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
95.80%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Dawes | 10/10 | 346 days | 100% |
| Robin & Maureen Sable | 10/10 | 346 days | 100% |
| Shuter | 1/10 | 1169 days | 13% |
| Michael P Ringland | 10/10 | 2113 days | 5% |
| MICHELL GREEN | 9/10 | 2418 days | 4% |
| Phil Evans | 10/10 | 2599 days | 4% |
| Sara Kerins | 9/10 | 2844 days | 3% |
| Anna Brooks | 10/10 | 2872 days | 3% |
| Kendall Ranieri | 9/10 | 3025 days | 3% |
| Rob Mitchell | 10/10 | 3178 days | 2% |
| Anna Fioravanti | 10/10 | 3178 days | 2% |
| Leo O'Keeffe | 9/10 | 3178 days | 2% |
| Anne Howard | 10/10 | 3178 days | 2% |
| Alan Parry | 9/10 | 3178 days | 2% |
| Robin & Maureen Sable | 10/10 | 3202 days | 2% |
| Ann Teeters | 10/10 | 3209 days | 2% |
| Ed Murray | 9/10 | 3209 days | 2% |
| Harriet and Paul | 6/10 | 3216 days | 1% |
| Robert Burlumi | 10/10 | 3237 days | 2% |
| Anna Brooks | 10/10 | 3237 days | 2% |
| Elizabeth Predeger | 8/10 | 3237 days | 2% |
| Tony Sheridan | 10/10 | 3237 days | 2% |
| Anders Frank | 10/10 | 3247 days | 2% |
| David Bailey | 10/10 | 3268 days | 2% |
| Dicky Woollard | 10/10 | 3268 days | 2% |
| Wouter Bleckmann | 9/10 | 3287 days | 2% |
| Alonso | 9/10 | 3307 days | 2% |
| Andrew Casey | 10/10 | 3329 days | 2% |
| Manon Pelletier | 10/10 | 3329 days | 2% |
| John Peacock | 9/10 | 3329 days | 2% |
| Alan Strong | 9/10 | 3360 days | 2% |
| Fred Stein | 10/10 | 3360 days | 2% |
| Anonymous | 9/10 | 3360 days | 2% |
| Spencer Lewis | 10/10 | 3360 days | 2% |
| Vince Vince F | 10/10 | 3360 days | 2% |
| Rachel Lofting | 10/10 | 3390 days | 2% |
| Andrew von Berky | 8/10 | 3390 days | 2% |
| Mark Kalucy | 9/10 | 3543 days | 2% |
| Rebeca Palma | 10/10 | 3543 days | 2% |
| Steve Elliott | 9/10 | 3574 days | 2% |
| Lisa Davis | 9/10 | 3574 days | 2% |
| Beth Cobb | 10/10 | 3574 days | 2% |
| Anna Parkinson | 10/10 | 3634 days | 2% |
| richard collier | 9/10 | 3634 days | 2% |
| Jacqui Deans | 9/10 | 3634 days | 2% |
| Ken Taylor | 9/10 | 3634 days | 2% |
| Michelle Cooke | 9/10 | 3665 days | 1% |
| ken trotter | 10/10 | 3695 days | 1% |
| Jennifer Brown | 10/10 | 3695 days | 1% |
| Sarah Carlson | 10/10 | 3695 days | 1% |
| Claudius How | 10/10 | 3695 days | 1% |
| Cherie Arrowsmith | 9/10 | 3695 days | 1% |
| Rosie Harness | 10/10 | 3787 days | 1% |
| Mary and David Lax | 10/10 | 3865 days | 1% |
| Marine DEPAIL | 10/10 | 3879 days | 1% |
| Albert Verhagen | 10/10 | 3879 days | 1% |
| A P | 10/10 | 3909 days | 1% |
| Regina Higginson | 10/10 | 3909 days | 1% |
| Trevor Hosken | 10/10 | 3911 days | 1% |
| ullyatt | 10/10 | 3940 days | 1% |
| Monika Manser | 10/10 | 3940 days | 1% |
| Alan & Joyce | 10/10 | 3940 days | 1% |
| Rory Diffin | 10/10 | 3940 days | 1% |
| Mira Letizia | 10/10 | 3940 days | 1% |
| Philip read | 10/10 | 3968 days | 1% |
| David Derkin | 10/10 | 3999 days | 1% |
| Martin Harris | 10/10 | 3999 days | 1% |
| André Gomes | 10/10 | 3999 days | 1% |
| Ward Van Uytsel | 10/10 | 4030 days | 1% |
| Michael Peppou | 10/10 | 4030 days | 1% |
| Johannes Nelke | 10/10 | 4030 days | 1% |
| Gavin Merritt | 10/10 | 4060 days | 1% |
| Phil Laurence | 10/10 | 4091 days | 1% |
| Ron Clarke | 10/10 | 4091 days | 1% |
| Hannah M | 10/10 | 4244 days | 0% |
| Nadia R | 10/10 | 4274 days | 0% |
| Claire Morris | 10/10 | 4274 days | 0% |
| Becky | 10/10 | 4283 days | 0% |
| Alex | 10/10 | 4283 days | 0% |
| Jim Clarke | 10/10 | 4305 days | 0% |
| Ryan Carpenter | 10/10 | 4305 days | 0% |
| Ken Holman | 10/10 | 4305 days | 0% |
| Larry Majerus | 9/10 | 4318 days | 0% |
| Marielle Stuij | 10/10 | 4333 days | 0% |
| James Newman | 10/10 | 4364 days | 0% |
| William Killan | 10/10 | 4364 days | 0% |
| Simon Osborne | 10/10 | 4364 days | 0% |
| Johan Mijs | 10/10 | 4364 days | 0% |
| Bob Williams | 10/10 | 4364 days | 0% |
| Chris Boote | 10/10 | 4364 days | 0% |
| Adam Levett | 10/10 | 4395 days | 1% |
| Mark Borah | 10/10 | 4425 days | 1% |
| Rose McCallum | 10/10 | 4425 days | 1% |
| Jim Dickie | 10/10 | 4425 days | 1% |
| Desney Hughes | 10/10 | 4425 days | 1% |
| Evelyn Robottom | 10/10 | 4456 days | 1% |
| Alan Beaumont | 10/10 | 4456 days | 1% |
| steve Page | 10/10 | 4578 days | 1% |
| Jason Scheckle | 10/10 | 4609 days | 1% |
| Michael Higgins | 10/10 | 4639 days | 1% |
| chris balmforth | 10/10 | 4639 days | 1% |
| Dave Sime | 10/10 | 4670 days | 1% |
| Julie Stevenson | 10/10 | 4670 days | 1% |
| Nicci Hutchinson | 10/10 | 4670 days | 1% |
| Gerard Berote | 10/10 | 4671 days | 1% |
| Karine Scheers | 10/10 | 4671 days | 1% |
| Pieter S | 10/10 | 4698 days | 1% |
| Przemyslaw Gawor | 10/10 | 4698 days | 1% |
| Peekies | 10/10 | 4729 days | 1% |
| AB | 9/10 | 4729 days | 1% |
| susan savage | 10/10 | 4729 days | 1% |
| Ken Di | 10/10 | 4729 days | 1% |
| briantjones | 10/10 | 4760 days | 1% |
| paulmiles | 9/10 | 4760 days | 1% |
| nowuries | 10/10 | 4760 days | 1% |
| Nicolas | 10/10 | 4790 days | 1% |
| Cannon | 10/10 | 4790 days | 1% |
| Martin | 10/10 | 4851 days | 1% |
| Esther Goh | 10/10 | 4974 days | 1% |
| Eltel | 10/10 | 5004 days | 1% |
| Robin Sable | 10/10 | 5016 days | 1% |
| Trish V | 9/10 | 5017 days | 1% |
| Alan Brady | 8/10 | 5032 days | 1% |
| peter_sunnyside | 10/10 | 5035 days | 1% |
| C Wardlaw | 9/10 | 5052 days | 1% |
| Grahame MacKay | 8/10 | 5056 days | 1% |
| Alison Rosser | 1/10 | 5058 days | 0% |
| DougTaylor | 10/10 | 5064 days | 1% |
| Robinandmaureen | 10/10 | 5064 days | 1% |
| Sally Rawson | 10/10 | 5075 days | 1% |
| jane | 10/10 | 5126 days | 1% |
| HelenR | 10/10 | 5126 days | 1% |
| 23alnstreet | 10/10 | 5156 days | 1% |
| PARKIE | 10/10 | 5156 days | 1% |
| Goog | 10/10 | 5156 days | 1% |
| TaffAndLucy | 10/10 | 5187 days | 1% |
| JohnT671 | 10/10 | 5187 days | 1% |
| Yolanda | 10/10 | 5217 days | 1% |
| willzanjan | 10/10 | 5248 days | 1% |
| Jim & Lynn | 10/10 | 5248 days | 1% |
| MLDH | 10/10 | 5248 days | 1% |
| Kev & Rob | 10/10 | 5309 days | 1% |
| PeterandBruce | 10/10 | 5340 days | 1% |
| scottee | 10/10 | 5340 days | 1% |
| Chris & Jess | 10/10 | 5340 days | 1% |
| Worcesterwanderer | 10/10 | 5370 days | 1% |
| Mark_Shean01 | 10/10 | 5370 days | 1% |
| maybaby23 | 10/10 | 5370 days | 1% |
| GiuseppeAndAlexia | 10/10 | 5370 days | 1% |
| Graham Wilson | 10/10 | 5385 days | 1% |
| Jacob | 10/10 | 5388 days | 1% |
| Jean Barker | 8/10 | 5388 days | 1% |
| John Stokes | 9/10 | 5389 days | 1% |
| Steve & Pearl Baker | 8/10 | 5391 days | 1% |
| Susan Herd | 9/10 | 5396 days | 1% |
| Sue Hickman | 9/10 | 5399 days | 1% |
| MaryBatie | 10/10 | 5401 days | 1% |
| WBHL | 10/10 | 5401 days | 1% |
| armelle | 10/10 | 5401 days | 1% |
| Garry | 10/10 | 5401 days | 1% |
| gemma2 | 10/10 | 5401 days | 1% |
| Lenore Dejong | 9/10 | 5403 days | 1% |
| Victoria Purver | 9/10 | 5404 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5413 days | 1% |
| Agnes McMillan | 10/10 | 5413 days | 1% |
| David Heads | 8/10 | 5416 days | 1% |
| John Price | 9/10 | 5419 days | 1% |
| canada960 | 10/10 | 5429 days | 1% |
| AMB777 | 10/10 | 5429 days | 1% |
| Kimberly St Louis | 10/10 | 5429 days | 1% |
| MaggieGraham | 10/10 | 5429 days | 1% |
| chrissie2011 | 10/10 | 5460 days | 1% |
| viviane | 10/10 | 5460 days | 1% |
| dodi2010 | 10/10 | 5491 days | 1% |
| benham | 10/10 | 5491 days | 1% |
| Shaun_Jo | 10/10 | 5491 days | 1% |
| Gee74 | 10/10 | 5521 days | 1% |
| familytravels | 10/10 | 5552 days | 1% |
| kitcooper | 10/10 | 5552 days | 1% |
| tisphording1 | 10/10 | 5552 days | 1% |
| evilqt | 10/10 | 5552 days | 1% |
| Lucynwayne | 10/10 | 5582 days | 1% |
| rogerdog | 10/10 | 5582 days | 1% |
| hills | 10/10 | 5582 days | 1% |
| hmmwv | 10/10 | 5582 days | 1% |
| MarkfromNelson | 10/10 | 5613 days | 1% |
| stellano99 | 10/10 | 5674 days | 1% |
| Baumgarten | 8/10 | 5702 days | 1% |
| marcin | 10/10 | 5735 days | 1% |
| babaji05 | 10/10 | 5735 days | 1% |
| Helen T | 10/10 | 5761 days | 1% |
| Evan Pole | 10/10 | 5766 days | 1% |
| John Mathers | 9/10 | 5775 days | 1% |
| Radek Hoferek | 9/10 | 5790 days | 1% |
| Brenda | 5/10 | 5791 days | 0% |
| Chance McGuire | 10/10 | 5794 days | 1% |
| SteveAndAshley | 10/10 | 5794 days | 1% |
| nskellam | 10/10 | 5794 days | 1% |
| peterzaf | 10/10 | 5856 days | 1% |
| NVL | 10/10 | 5856 days | 1% |
| teboekc | 10/10 | 5856 days | 1% |
| kiwically | 10/10 | 5856 days | 1% |
| ahoynes001 | 10/10 | 5856 days | 1% |
| radler | 10/10 | 5886 days | 1% |
| Deanne Prior | 10/10 | 5886 days | 1% |
| Sue Turner | 10/10 | 5917 days | 1% |
| pedejay | 10/10 | 5917 days | 1% |
| Barry Treve | 10/10 | 6107 days | 1% |
| JimM1 | 10/10 | 6112 days | 1% |
| Mary | 9/10 | 6124 days | 1% |
| orianne | 10/10 | 6157 days | 1% |
| Penwell | 10/10 | 6162 days | 1% |
| Mike | 10/10 | 6169 days | 1% |
| Simon | 10/10 | 6218 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Discover NZ Motorhome Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.06% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Discover NZ Motorhome Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Discover NZ Motorhome Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
1.18% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.