Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Discover NZ Motorhome Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Discover NZ Motorhome Rentals
Valid Reviews
214 Valid Reviews
The Discover NZ Motorhome Rentals experience has a total of 217 reviews. There are 214 valid reviews that are included when calculating the ranking score and 3 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 214 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 168 |
|
79% |
| 9/10 | 33 |
|
15% |
| 8/10 | 9 |
|
4% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 1 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 2 |
|
1% |
96.36% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals valid reviews is 96.36% and is based on 214 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
41 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 214 valid reviews, the experience has 41 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 41 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
41% |
| 9/10 | 14 |
|
34% |
| 8/10 | 7 |
|
17% |
| 7/10 | 0 |
|
0% |
| 6/10 | 1 |
|
2% |
| 5/10 | 1 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
2% |
88.78% Average
The raw data average (mean) for all the Discover NZ Motorhome Rentals face-to-face reviews is 88.78% and is based on 41 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
96.17%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Paul Dawes | 10/10 | 414 days | 100% |
| Robin & Maureen Sable | 10/10 | 414 days | 100% |
| Shuter | 1/10 | 1237 days | 11% |
| Michael P Ringland | 10/10 | 2181 days | 5% |
| MICHELL GREEN | 9/10 | 2486 days | 4% |
| Phil Evans | 10/10 | 2667 days | 4% |
| Sara Kerins | 9/10 | 2912 days | 3% |
| Anna Brooks | 10/10 | 2940 days | 3% |
| Kendall Ranieri | 9/10 | 3093 days | 3% |
| Rob Mitchell | 10/10 | 3246 days | 2% |
| Anna Fioravanti | 10/10 | 3246 days | 2% |
| Leo O'Keeffe | 9/10 | 3246 days | 2% |
| Anne Howard | 10/10 | 3246 days | 2% |
| Alan Parry | 9/10 | 3246 days | 2% |
| Robin & Maureen Sable | 10/10 | 3270 days | 2% |
| Ann Teeters | 10/10 | 3277 days | 2% |
| Ed Murray | 9/10 | 3277 days | 2% |
| Harriet and Paul | 6/10 | 3284 days | 1% |
| Robert Burlumi | 10/10 | 3305 days | 2% |
| Anna Brooks | 10/10 | 3305 days | 2% |
| Elizabeth Predeger | 8/10 | 3305 days | 2% |
| Tony Sheridan | 10/10 | 3305 days | 2% |
| Anders Frank | 10/10 | 3315 days | 2% |
| David Bailey | 10/10 | 3336 days | 2% |
| Dicky Woollard | 10/10 | 3336 days | 2% |
| Wouter Bleckmann | 9/10 | 3355 days | 2% |
| Alonso | 9/10 | 3375 days | 1% |
| Andrew Casey | 10/10 | 3397 days | 2% |
| Manon Pelletier | 10/10 | 3397 days | 2% |
| John Peacock | 9/10 | 3397 days | 2% |
| Alan Strong | 9/10 | 3428 days | 2% |
| Fred Stein | 10/10 | 3428 days | 2% |
| Anonymous | 9/10 | 3428 days | 2% |
| Spencer Lewis | 10/10 | 3428 days | 2% |
| Vince Vince F | 10/10 | 3428 days | 2% |
| Rachel Lofting | 10/10 | 3458 days | 2% |
| Andrew von Berky | 8/10 | 3458 days | 2% |
| Mark Kalucy | 9/10 | 3611 days | 2% |
| Rebeca Palma | 10/10 | 3611 days | 2% |
| Steve Elliott | 9/10 | 3642 days | 2% |
| Lisa Davis | 9/10 | 3642 days | 2% |
| Beth Cobb | 10/10 | 3642 days | 2% |
| Anna Parkinson | 10/10 | 3702 days | 1% |
| richard collier | 9/10 | 3702 days | 1% |
| Jacqui Deans | 9/10 | 3702 days | 1% |
| Ken Taylor | 9/10 | 3702 days | 1% |
| Michelle Cooke | 9/10 | 3733 days | 1% |
| ken trotter | 10/10 | 3763 days | 1% |
| Jennifer Brown | 10/10 | 3763 days | 1% |
| Sarah Carlson | 10/10 | 3763 days | 1% |
| Claudius How | 10/10 | 3763 days | 1% |
| Cherie Arrowsmith | 9/10 | 3763 days | 1% |
| Rosie Harness | 10/10 | 3855 days | 1% |
| Mary and David Lax | 10/10 | 3933 days | 1% |
| Marine DEPAIL | 10/10 | 3947 days | 1% |
| Albert Verhagen | 10/10 | 3947 days | 1% |
| A P | 10/10 | 3977 days | 1% |
| Regina Higginson | 10/10 | 3977 days | 1% |
| Trevor Hosken | 10/10 | 3979 days | 1% |
| ullyatt | 10/10 | 4008 days | 1% |
| Monika Manser | 10/10 | 4008 days | 1% |
| Alan & Joyce | 10/10 | 4008 days | 1% |
| Rory Diffin | 10/10 | 4008 days | 1% |
| Mira Letizia | 10/10 | 4008 days | 1% |
| Philip read | 10/10 | 4036 days | 1% |
| David Derkin | 10/10 | 4067 days | 1% |
| Martin Harris | 10/10 | 4067 days | 1% |
| André Gomes | 10/10 | 4067 days | 1% |
| Ward Van Uytsel | 10/10 | 4098 days | 1% |
| Michael Peppou | 10/10 | 4098 days | 1% |
| Johannes Nelke | 10/10 | 4098 days | 1% |
| Gavin Merritt | 10/10 | 4128 days | 1% |
| Phil Laurence | 10/10 | 4159 days | 0% |
| Ron Clarke | 10/10 | 4159 days | 0% |
| Hannah M | 10/10 | 4312 days | 0% |
| Nadia R | 10/10 | 4342 days | 0% |
| Claire Morris | 10/10 | 4342 days | 0% |
| Becky | 10/10 | 4351 days | 0% |
| Alex | 10/10 | 4351 days | 0% |
| Jim Clarke | 10/10 | 4373 days | 0% |
| Ryan Carpenter | 10/10 | 4373 days | 0% |
| Ken Holman | 10/10 | 4373 days | 0% |
| Larry Majerus | 9/10 | 4386 days | 1% |
| Marielle Stuij | 10/10 | 4401 days | 1% |
| James Newman | 10/10 | 4432 days | 1% |
| William Killan | 10/10 | 4432 days | 1% |
| Simon Osborne | 10/10 | 4432 days | 1% |
| Johan Mijs | 10/10 | 4432 days | 1% |
| Bob Williams | 10/10 | 4432 days | 1% |
| Chris Boote | 10/10 | 4432 days | 1% |
| Adam Levett | 10/10 | 4463 days | 1% |
| Mark Borah | 10/10 | 4493 days | 1% |
| Rose McCallum | 10/10 | 4493 days | 1% |
| Jim Dickie | 10/10 | 4493 days | 1% |
| Desney Hughes | 10/10 | 4493 days | 1% |
| Evelyn Robottom | 10/10 | 4524 days | 1% |
| Alan Beaumont | 10/10 | 4524 days | 1% |
| steve Page | 10/10 | 4646 days | 1% |
| Jason Scheckle | 10/10 | 4677 days | 1% |
| Michael Higgins | 10/10 | 4707 days | 1% |
| chris balmforth | 10/10 | 4707 days | 1% |
| Dave Sime | 10/10 | 4738 days | 1% |
| Julie Stevenson | 10/10 | 4738 days | 1% |
| Nicci Hutchinson | 10/10 | 4738 days | 1% |
| Gerard Berote | 10/10 | 4739 days | 1% |
| Karine Scheers | 10/10 | 4739 days | 1% |
| Pieter S | 10/10 | 4766 days | 1% |
| Przemyslaw Gawor | 10/10 | 4766 days | 1% |
| Peekies | 10/10 | 4797 days | 1% |
| AB | 9/10 | 4797 days | 1% |
| susan savage | 10/10 | 4797 days | 1% |
| Ken Di | 10/10 | 4797 days | 1% |
| briantjones | 10/10 | 4828 days | 1% |
| paulmiles | 9/10 | 4828 days | 1% |
| nowuries | 10/10 | 4828 days | 1% |
| Nicolas | 10/10 | 4858 days | 1% |
| Cannon | 10/10 | 4858 days | 1% |
| Martin | 10/10 | 4919 days | 1% |
| Esther Goh | 10/10 | 5042 days | 1% |
| Eltel | 10/10 | 5072 days | 1% |
| Robin Sable | 10/10 | 5084 days | 1% |
| Trish V | 9/10 | 5085 days | 1% |
| Alan Brady | 8/10 | 5100 days | 1% |
| peter_sunnyside | 10/10 | 5103 days | 1% |
| C Wardlaw | 9/10 | 5120 days | 1% |
| Grahame MacKay | 8/10 | 5124 days | 1% |
| Alison Rosser | 1/10 | 5126 days | 0% |
| DougTaylor | 10/10 | 5132 days | 1% |
| Robinandmaureen | 10/10 | 5132 days | 1% |
| Sally Rawson | 10/10 | 5143 days | 1% |
| jane | 10/10 | 5194 days | 1% |
| HelenR | 10/10 | 5194 days | 1% |
| 23alnstreet | 10/10 | 5224 days | 1% |
| PARKIE | 10/10 | 5224 days | 1% |
| Goog | 10/10 | 5224 days | 1% |
| TaffAndLucy | 10/10 | 5255 days | 1% |
| JohnT671 | 10/10 | 5255 days | 1% |
| Yolanda | 10/10 | 5285 days | 1% |
| willzanjan | 10/10 | 5316 days | 1% |
| Jim & Lynn | 10/10 | 5316 days | 1% |
| MLDH | 10/10 | 5316 days | 1% |
| Kev & Rob | 10/10 | 5377 days | 1% |
| PeterandBruce | 10/10 | 5408 days | 1% |
| scottee | 10/10 | 5408 days | 1% |
| Chris & Jess | 10/10 | 5408 days | 1% |
| Worcesterwanderer | 10/10 | 5438 days | 1% |
| Mark_Shean01 | 10/10 | 5438 days | 1% |
| maybaby23 | 10/10 | 5438 days | 1% |
| GiuseppeAndAlexia | 10/10 | 5438 days | 1% |
| Graham Wilson | 10/10 | 5453 days | 1% |
| Jacob | 10/10 | 5456 days | 1% |
| Jean Barker | 8/10 | 5456 days | 1% |
| John Stokes | 9/10 | 5457 days | 1% |
| Steve & Pearl Baker | 8/10 | 5459 days | 1% |
| Susan Herd | 9/10 | 5464 days | 1% |
| Sue Hickman | 9/10 | 5467 days | 1% |
| MaryBatie | 10/10 | 5469 days | 1% |
| WBHL | 10/10 | 5469 days | 1% |
| armelle | 10/10 | 5469 days | 1% |
| Garry | 10/10 | 5469 days | 1% |
| gemma2 | 10/10 | 5469 days | 1% |
| Lenore Dejong | 9/10 | 5471 days | 1% |
| Victoria Purver | 9/10 | 5472 days | 1% |
| Mark & Wendy Caddye | 8/10 | 5481 days | 1% |
| Agnes McMillan | 10/10 | 5481 days | 1% |
| David Heads | 8/10 | 5484 days | 1% |
| John Price | 9/10 | 5487 days | 1% |
| canada960 | 10/10 | 5497 days | 1% |
| AMB777 | 10/10 | 5497 days | 1% |
| Kimberly St Louis | 10/10 | 5497 days | 1% |
| MaggieGraham | 10/10 | 5497 days | 1% |
| chrissie2011 | 10/10 | 5528 days | 1% |
| viviane | 10/10 | 5528 days | 1% |
| dodi2010 | 10/10 | 5559 days | 1% |
| benham | 10/10 | 5559 days | 1% |
| Shaun_Jo | 10/10 | 5559 days | 1% |
| Gee74 | 10/10 | 5589 days | 1% |
| familytravels | 10/10 | 5620 days | 1% |
| kitcooper | 10/10 | 5620 days | 1% |
| tisphording1 | 10/10 | 5620 days | 1% |
| evilqt | 10/10 | 5620 days | 1% |
| Lucynwayne | 10/10 | 5650 days | 1% |
| rogerdog | 10/10 | 5650 days | 1% |
| hills | 10/10 | 5650 days | 1% |
| hmmwv | 10/10 | 5650 days | 1% |
| MarkfromNelson | 10/10 | 5681 days | 1% |
| stellano99 | 10/10 | 5742 days | 1% |
| Baumgarten | 8/10 | 5770 days | 1% |
| marcin | 10/10 | 5803 days | 1% |
| babaji05 | 10/10 | 5803 days | 1% |
| Helen T | 10/10 | 5829 days | 1% |
| Evan Pole | 10/10 | 5834 days | 1% |
| John Mathers | 9/10 | 5843 days | 1% |
| Radek Hoferek | 9/10 | 5858 days | 1% |
| Brenda | 5/10 | 5859 days | 1% |
| Chance McGuire | 10/10 | 5862 days | 1% |
| SteveAndAshley | 10/10 | 5862 days | 1% |
| nskellam | 10/10 | 5862 days | 1% |
| peterzaf | 10/10 | 5924 days | 1% |
| NVL | 10/10 | 5924 days | 1% |
| teboekc | 10/10 | 5924 days | 1% |
| kiwically | 10/10 | 5924 days | 1% |
| ahoynes001 | 10/10 | 5924 days | 1% |
| radler | 10/10 | 5954 days | 1% |
| Deanne Prior | 10/10 | 5954 days | 1% |
| Sue Turner | 10/10 | 5985 days | 1% |
| pedejay | 10/10 | 5985 days | 1% |
| Barry Treve | 10/10 | 6175 days | 1% |
| JimM1 | 10/10 | 6180 days | 1% |
| Mary | 9/10 | 6193 days | 1% |
| orianne | 10/10 | 6225 days | 1% |
| Penwell | 10/10 | 6231 days | 1% |
| Mike | 10/10 | 6238 days | 1% |
| Simon | 10/10 | 6287 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Discover NZ Motorhome Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.15% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 53 days. The Discover NZ Motorhome Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Discover NZ Motorhome Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.13% |
| 200 | -4.15% |
| 201 | -4.17% |
| 202 | -4.19% |
| 203 | -4.21% |
| … | … |
Balancing Adjustment
1.14% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
81%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.