Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Glacier Hot Pools.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Glacier Hot Pools

Valid Reviews

40 Valid Reviews

The Glacier Hot Pools experience has a total of 41 reviews. There are 40 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 40 valid reviews:

Rating Count Percentage
10/10 10
9/10 7
8/10 11
7/10 3
6/10 3
5/10 3
4/10 1
3/10 0
2/10 1
1/10 1

78.00% Average

The raw data average (mean) for all the Glacier Hot Pools valid reviews is 78.00% and is based on 40 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

30 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 40 valid reviews, the experience has 30 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 30 face-to-face reviews:

Rating Count Percentage
10/10 6
9/10 5
8/10 9
7/10 3
6/10 3
5/10 2
4/10 1
3/10 0
2/10 1
1/10 0

77.33% Average

The raw data average (mean) for all the Glacier Hot Pools face-to-face reviews is 77.33% and is based on 30 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average


Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Arlene 10/10 48 days 100%
Paula G 5/10 779 days 17%
Jessica and Jonny Pollard 9/10 1420 days 4%
Monica Francia 4/10 1460 days 3%
Claudia Hobbs 7/10 1471 days 4%
Flrent 5/10 1471 days 3%
Hailey S 10/10 1533 days 4%
Helena Bond 8/10 1789 days 3%
James Esele 9/10 1871 days 3%
Michele 9/10 2484 days 2%
Julian Zeissler 6/10 2507 days 2%
Antoine 8/10 2524 days 2%
Fred and Carin 8/10 2959 days 1%
Danielle Roberts 8/10 3061 days 1%
Vlutters 8/10 3250 days 1%
Ian Bailey 6/10 3254 days 1%
Seth & Carla 10/10 3259 days 1%
Koster 2/10 3260 days 1%
Andreas & Leonie Fehr 9/10 3266 days 1%
Lynn Robinson 10/10 3266 days 1%
scottee 8/10 3550 days 0%
Mariette Salden 8/10 3584 days 0%
Victoria Boolsen 7/10 3603 days 0%
Roland Berger 8/10 3604 days 0%
Dwong1959 1/10 3611 days 0%
Matthias 10/10 3628 days 0%
Nataly Loewidt 7/10 3631 days 0%
ELLY186 10/10 3731 days 1%
KAA 10/10 3762 days 1%
Mary Van 10/10 3762 days 1%
Risch & Seybold 10/10 3958 days 1%
Jana Steve 8/10 3970 days 1%
Sally Hall 5/10 4024 days 1%
Kyle Riseley 10/10 4077 days 1%
harryb 8/10 4175 days 1%
Joanna Harrnon 9/10 4309 days 1%
Conrad Duden 9/10 4310 days 1%
marianneb 8/10 4310 days 1%
Denys 6/10 4314 days 1%
AdelineC 9/10 4345 days 1%


Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Glacier Hot Pools experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.88% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 46 days. However the Glacier Hot Pools experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Glacier Hot Pools experience has been adjusted for 43 days. Adjustments are according to the following table.

Days Adjustment
40 -0.82%
41 -0.84%
42 -0.86%
43 -0.88%
44 -0.90%
45 -0.92%
46 -0.94%

Final Ranking Score


The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.