Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Auckland Zoo.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Auckland Zoo

Valid Reviews

30 Valid Reviews

The Auckland Zoo experience has a total of 30 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 30 valid reviews:

Rating Count Percentage
10/10 13
9/10 3
8/10 5
7/10 5
6/10 3
5/10 0
4/10 0
3/10 1
2/10 0
1/10 0

84.33% Average

The raw data average (mean) for all the Auckland Zoo valid reviews is 84.33% and is based on 30 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

21 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 30 valid reviews, the experience has 21 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 21 face-to-face reviews:

Rating Count Percentage
10/10 9
9/10 1
8/10 4
7/10 4
6/10 2
5/10 0
4/10 0
3/10 1
2/10 0
1/10 0

82.86% Average

The raw data average (mean) for all the Auckland Zoo face-to-face reviews is 82.86% and is based on 21 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average


Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Sophie 7/10 1889 days 90%
romain perroches 10/10 1903 days 100%
Soria Chher 8/10 1903 days 94%
Susanne Breudel 7/10 2131 days 75%
Felix Sternke 8/10 2185 days 76%
Lars Schuett 10/10 2197 days 80%
Martin Sajdok 10/10 2857 days 34%
Katarina 10/10 2857 days 34%
Jolan Ancey 7/10 2909 days 26%
Julia Ramseier 10/10 3353 days 0%
Kurt Furuskar 9/10 3656 days 15%
_mel_ 8/10 3676 days 13%
nathan_carr 10/10 3737 days 15%
Jason & Beth Berlin 10/10 3968 days 15%
Adam Hayley 3/10 3994 days 7%
BigSis 9/10 4194 days 15%
Mr and Mrs Scott 10/10 4347 days 15%
middendorp 6/10 4421 days 9%
emmah 8/10 4564 days 13%
Russ C 9/10 4681 days 15%
JasonL 7/10 4693 days 12%
JuliaG1 10/10 4714 days 15%
Heather 6/10 4717 days 9%
Tamara 7/10 4822 days 12%
sasssy 10/10 4955 days 15%
Edmund Hillstone 10/10 4998 days 15%
Steve Peake 6/10 5112 days 9%
Helen 10/10 5399 days 15%
Katherine 10/10 5437 days 15%
Justin 8/10 5451 days 13%


Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Auckland Zoo experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.12% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 48 days. However the Auckland Zoo experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Auckland Zoo experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -4.06%
198 -4.08%
199 -4.10%
200 -4.12%
201 -4.14%
202 -4.16%
203 -4.18%

Final Ranking Score


The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.