Avis Rental Cars
51 Rankers Reviews
Maps
Details
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Organisation |
Avis Rental CarsCommercial organisation |
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Location |
North Island ▷ Auckland Region ▷ Auckland |
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Directions Wellington Office Office |
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Directions Blenheim Office Office |
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Directions Auckland Office Office |
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Directions Gisborne Office Office |
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Directions Invercargill Office Office |
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Directions New Plymouth Office Office |
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Directions Queenstown Township Office Office |
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Directions Timaru Office Office |
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Directions Whangarei Office Office |
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Directions Greymouth Office Office |
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Directions Kerikeri Office Office |
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Directions Christchurch Office Office |
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Directions Hamilton Office Office |
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Directions Wellington Office Office |
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Directions Rotorua Office Office |
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Directions Whanganui Office Office |
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Directions Napier Office Office |
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Directions Palmerston North Office Office |
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Directions Taupo Office Office |
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Directions Dunedin Office Office |
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Directions Hokitika Office Office |
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Directions Nelson Office Office |
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Directions Picton Office Office |
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Directions Tauranga Office Office |
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Directions Westport Office Office |
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Directions Auckland Office Office |
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Directions Auckland Office Office |
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Directions Auckland Office Office |
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Directions Gisborne Office Office |
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Directions Queenstown Township Office Office |
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Directions Timaru Office Office |
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Directions Whangarei Office Office |
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Directions Whanganui Office Office |
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Directions Hamilton Office Office |
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Directions Taupo Office Office |
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Directions Dunedin Office Office |
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Directions Tauranga Office Office |
Rental Cars
Google MapsReviews
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Car was in good condition.
James Jackson -
The staff at the airport were very friendly.
Oliver Kalmbach -
Car is top condition.
Claus Lage -
good reliable car.
Ruth Colmer -
As an automatic it's heavy on the petrol.
Anne and Derek
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Car was good but got a shock when I received the bill charges under different names which I didn’t expect .
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I had a worse experience with Avis.
Despite making the reservation for 8 seaters car two months in advance, the agency cancelled it five days before our scheduled pick-up—without any prior notice or explanation. When I contacted Avis company, they denied responsibility, claiming "it was not cancelled by us, so it is not our fault neither, and that we were trying to identify who did". The Avis agent also said he/she also reached out to Auckland Airport, but they couldn’t provide any answers and now offering two cars at a higher price (+1000 NZD). As a result, eight family members were left stranded at the airport without transport.
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I will NEVER rent from Budget or Avis again.
(They are owned by the same company.) I was billed $550 for damage to my rental car without being notified, and the corporate "customer service" office's stance is that I signed a rental agreement, so they don't have to provide me with any proof that the car was damaged. I have no idea what "damage" they claim was done to the car, and to the best of my knowledge it wasn't damaged. We drove the car from Nelson to Queenstown without incident, and returned the car at the Queenstown Airport location. No one was there to check the car in, and I was directed to simply drop off the keys at the desk in the terminal building, which I did. I didn't think that a reputable corporation like Budget would bother to cheat me out of $550. Apparently, I was incorrect in that assumption. A year later they are still sending me bills for the additional charges.
I have seen similar reviews on this and other sites. I suggest renting from any other company. The conduct of the local franchise is clearly fraudulent, and the response at the corporate level is inexcusable.
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Worst customer experience - first and last time using Avis.
Rented a car using a company discount rate for personal use as per their direction. Specifically mentioned to them during the booking that it is for personal use and they noted it down. Upon pick up of rental car, it was placed under the company credit card which we requested them to change it to personal use and that we needed it to be under our personal credit card. They were unable to change it from the company credit card to our personal credit card and advised that the best way is to cancel it and rent it again with a personal credit card. We went away and made the cancellation over telephone as they could not cancel it on-site, upon our return to book the car for personal use, they advised us that they could only use 'walk-in rates' and quoted us 2x the price of the same car that we had booked a few months in advance. None of this was mentioned to us before. The duty manager on-site who had advised us to cancel the booking then said that it was the best rate available and that it was our fault for cancelling the booking and for booking it under the company credit card - we were absolutely upset at this point as Avis made the booking under the company credit card when we specifically told them it is for personal use but with company rates (which they noted down) and Avis told us that cancelling the booking over telephone would be the best way to rent the car for personal use. Every mistake made was on Avis but they were not accepting responsibility for it. We decided to move on and find another rental car company as the duty manager was taking no responsibility for the situation and merely noted that it was their "Philippines" team that made the booking implying that they could not care less and were just pushing away responsibility. Fast forward a few hours, they then have now charged us $400 for the car rental which we have not used (Prior to cancelling, we did confirm that we will not be charged for
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2 months after dropping the car back I noticed a charge for $900.
When I queried with them, it took two weeks to respond and all they sent me was an avis invoice. I received no call, no email, no evidence of damage, no real evidence that they repaired this vehicle.
They also said I should provide photos to show there was no damage. I "discovered the Avis Difference". They are unscrupleless criminals. They should remember NZ is a small country and I intend to tell everyone about their scam.
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Kiosk staff are great.
Requesting a copy invoice via the website is a complete and utter joke.
In fact telephone calls are ineffective and supervisors run for cover and never return calls when promised.
I have yet to receive any response to hundreds of e-mail sent.
Sadly senior management seem to be very week when it comes to customer service.
I bet that this post will not be responded to by anyone from Avis.
Avis - I challenge you to respond!
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Problems with the panel light and it was no problem to change car.
No warning triangle and first aid box on board.
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Car was in good condition.
Cost is a little high. I won't know if I have been treated well until my credit card charges show up on statement correctly.
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Cars are OK.
Booking on the internet too, but the price has a bit increased between our booking and picking up the car.
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The staff at the airport were very friendly.
We will change the car in Picton, so we have to see how it will work.
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Car is top condition.
Many stations (if you have a problem). Not possible to take the car on the ferry.
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Car was good but got a shock when I received the bill charges under different names which I didn’t expect .
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I had a worse experience with Avis.
Despite making the reservation for 8 seaters car two months in advance, the agency cancelled it five days before our scheduled pick-up—without any prior notice or explanation. When I contacted Avis company, they denied responsibility, claiming "it was not cancelled by us, so it is not our fault neither, and that we were trying to identify who did". The Avis agent also said he/she also reached out to Auckland Airport, but they couldn’t provide any answers and now offering two cars at a higher price (+1000 NZD). As a result, eight family members were left stranded at the airport without transport.
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I will NEVER rent from Budget or Avis again.
(They are owned by the same company.) I was billed $550 for damage to my rental car without being notified, and the corporate "customer service" office's stance is that I signed a rental agreement, so they don't have to provide me with any proof that the car was damaged. I have no idea what "damage" they claim was done to the car, and to the best of my knowledge it wasn't damaged. We drove the car from Nelson to Queenstown without incident, and returned the car at the Queenstown Airport location. No one was there to check the car in, and I was directed to simply drop off the keys at the desk in the terminal building, which I did. I didn't think that a reputable corporation like Budget would bother to cheat me out of $550. Apparently, I was incorrect in that assumption. A year later they are still sending me bills for the additional charges.
I have seen similar reviews on this and other sites. I suggest renting from any other company. The conduct of the local franchise is clearly fraudulent, and the response at the corporate level is inexcusable.
-
Worst customer experience - first and last time using Avis.
Rented a car using a company discount rate for personal use as per their direction. Specifically mentioned to them during the booking that it is for personal use and they noted it down. Upon pick up of rental car, it was placed under the company credit card which we requested them to change it to personal use and that we needed it to be under our personal credit card. They were unable to change it from the company credit card to our personal credit card and advised that the best way is to cancel it and rent it again with a personal credit card. We went away and made the cancellation over telephone as they could not cancel it on-site, upon our return to book the car for personal use, they advised us that they could only use 'walk-in rates' and quoted us 2x the price of the same car that we had booked a few months in advance. None of this was mentioned to us before. The duty manager on-site who had advised us to cancel the booking then said that it was the best rate available and that it was our fault for cancelling the booking and for booking it under the company credit card - we were absolutely upset at this point as Avis made the booking under the company credit card when we specifically told them it is for personal use but with company rates (which they noted down) and Avis told us that cancelling the booking over telephone would be the best way to rent the car for personal use. Every mistake made was on Avis but they were not accepting responsibility for it. We decided to move on and find another rental car company as the duty manager was taking no responsibility for the situation and merely noted that it was their "Philippines" team that made the booking implying that they could not care less and were just pushing away responsibility. Fast forward a few hours, they then have now charged us $400 for the car rental which we have not used (Prior to cancelling, we did confirm that we will not be charged for
-
2 months after dropping the car back I noticed a charge for $900.
When I queried with them, it took two weeks to respond and all they sent me was an avis invoice. I received no call, no email, no evidence of damage, no real evidence that they repaired this vehicle.
They also said I should provide photos to show there was no damage. I "discovered the Avis Difference". They are unscrupleless criminals. They should remember NZ is a small country and I intend to tell everyone about their scam.
-
Kiosk staff are great.
Requesting a copy invoice via the website is a complete and utter joke.
In fact telephone calls are ineffective and supervisors run for cover and never return calls when promised.
I have yet to receive any response to hundreds of e-mail sent.
Sadly senior management seem to be very week when it comes to customer service.
I bet that this post will not be responded to by anyone from Avis.
Avis - I challenge you to respond!
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Luckily I check the car before I left because the paperwork indicated the car was damage free but the car had a large scratch on the rear right.
I'm sure they would have charged me if I didn't notice. Beware of this company.
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Hired car 1 day using Air NZ points.
Was charged on my credit card also - i figured there would be some issue as the person on counter was new.
I called up and the guy said no problem i will credit back your card and email to confirm. Heard nothing after a week. Called, left message, emailed three times, contacted on facebook - nothing. Finally got through 3 weeks later - Advised it is air nz problem... Called Air Nz they said they will out a form but really it is Avis problem...... Trying to close my credit card as moved overseas... Avis blatantly stole from me - The ratings here say it all. Avoid at all costs.
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Alquilamos una camioneta por 15 días, en la isla norte nos dieron una Ford Escape con gps incluido, al cruzar a isla sur te cambian de auto, nos dieron una RV sin gps, reclamamos uno y nos dieron el PEOR
, LENTO Y MÁS ANTIGUO GPS DEL MUNDO!!!!! Realmente una vergüenza lo que cobran por alquilarte el auto y que den ese gps que no nos ayudó en nada durante todo el viaje y que obviamente también te cobran. AVIS NUNCA MÁS! Con lo caro que cobran no son capaces de comprar aparatos más modernos.