G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.15%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2961 days | 100% |
| Michael Gooch | 10/10 | 3141 days | 87% |
| Rebekka Doliva | 10/10 | 3210 days | 82% |
| Jayni L'Azou | 10/10 | 3248 days | 79% |
| Ludovic Bonneau | 10/10 | 3454 days | 65% |
| Roland Eggli | 10/10 | 3456 days | 64% |
| Mike | 8/10 | 3470 days | 62% |
| Alexander Scheibl | 7/10 | 3471 days | 59% |
| Jaroslav Kacmar | 10/10 | 3492 days | 62% |
| Gena Bond | 8/10 | 3515 days | 59% |
| Taylor Doolittle | 10/10 | 3515 days | 60% |
| Barbara Hirsch | 7/10 | 3525 days | 55% |
| Jack Halligan | 9/10 | 3528 days | 59% |
| Sam Howard | 10/10 | 3528 days | 59% |
| Kosia | 10/10 | 3563 days | 57% |
| Navina | 10/10 | 3568 days | 56% |
| HAFEZ AMRI SANUSI | 8/10 | 3568 days | 55% |
| Joanne Woo | 8/10 | 3598 days | 53% |
| Viki Kent | 10/10 | 3604 days | 54% |
| Ross D | 9/10 | 3604 days | 53% |
| Azhar Adlan | 10/10 | 3605 days | 54% |
| Anne | 9/10 | 3616 days | 52% |
| Philippa Buchanan | 9/10 | 3715 days | 45% |
| Rabiah Abdullah | 10/10 | 3812 days | 39% |
| Sarah Boettcher | 10/10 | 3818 days | 39% |
| Annika Pauly | 6/10 | 3823 days | 33% |
| Caroline Shaw | 8/10 | 3829 days | 37% |
| Julia | 7/10 | 3829 days | 35% |
| Bjoern | 6/10 | 3829 days | 32% |
| Sonya Grimm | 8/10 | 3829 days | 37% |
| Milan Maiwald | 6/10 | 3830 days | 32% |
| Lisa Fenzl | 10/10 | 3832 days | 37% |
| Afiya Levy | 10/10 | 3832 days | 37% |
| gonzalo caldiz | 9/10 | 3833 days | 37% |
| Lærke Hagelskjær | 10/10 | 3836 days | 37% |
| Juan Viscegle | 10/10 | 3837 days | 37% |
| Jonathan Foskett | 9/10 | 3839 days | 37% |
| Helen Hazelwood | 9/10 | 3839 days | 37% |
| Ruby Reynolds | 9/10 | 3839 days | 37% |
| Aaron Gunning | 10/10 | 3847 days | 36% |
| Liwen | 3/10 | 3847 days | 19% |
| Verena Konetzhi | 7/10 | 3850 days | 34% |
| Lena | 8/10 | 3854 days | 35% |
| Kim-Lara | 9/10 | 3862 days | 35% |
| Alyssa Wyer | 10/10 | 3880 days | 34% |
| Simon Striegel | 10/10 | 3881 days | 34% |
| Chris | 9/10 | 3889 days | 33% |
| Anais Touri | 10/10 | 3892 days | 33% |
| Matt and Louise | 7/10 | 3898 days | 30% |
| Daniel Hill | 9/10 | 3899 days | 32% |
| Chris | 10/10 | 3903 days | 32% |
| Neil | 8/10 | 3908 days | 31% |
| SATOKO OSONO | 8/10 | 3915 days | 31% |
| Diego Pablos | 7/10 | 3923 days | 29% |
| Pierre and Alexandra | 9/10 | 3931 days | 30% |
| Mark Van Wijk | 10/10 | 3995 days | 26% |
| David McIntosh | 9/10 | 4245 days | 8% |
| Lukas, Anne and Malte | 9/10 | 4301 days | 4% |
| Logan Leduc | 10/10 | 4306 days | 3% |
| Hubert Schmid | 8/10 | 4354 days | 0% |
| Anna Grafenstein | 8/10 | 4540 days | 34% |
| isabel Zander | 8/10 | 4543 days | 34% |
| Calvin Becker | 7/10 | 4543 days | 32% |
| Patricia Revel | 10/10 | 4545 days | 35% |
| Jacques Revel | 8/10 | 4545 days | 34% |
| Julien Joubert-Gaillard | 7/10 | 4547 days | 32% |
| Claudia Hillebrand | 8/10 | 4548 days | 34% |
| Audrey Le Bourthe | 10/10 | 4553 days | 35% |
| Stefan Glock | 8/10 | 4558 days | 34% |
| Andreas Liebe | 9/10 | 4558 days | 34% |
| Jana Rutkowski | 8/10 | 4561 days | 34% |
| Sarah Jane O'Reilly | 7/10 | 4571 days | 32% |
| Tomas Shairi | 5/10 | 4571 days | 26% |
| Agathe Dupuis | 7/10 | 4572 days | 32% |
| Florent Bouillon | 7/10 | 4572 days | 32% |
| Lena Hanhart | 6/10 | 4572 days | 30% |
| Jonas Hessel | 8/10 | 4572 days | 34% |
| Lena Wacker | 10/10 | 4586 days | 35% |
| Marius Hoffmann | 8/10 | 4592 days | 34% |
| Anna Guzewiez | 8/10 | 4594 days | 34% |
| Carina Borho | 9/10 | 4609 days | 34% |
| Lena Jensen | 9/10 | 4610 days | 34% |
| Jesper Andersen | 9/10 | 4610 days | 34% |
| Markus Spitzmueller | 9/10 | 4610 days | 34% |
| Henry Thiel | 9/10 | 4615 days | 34% |
| Christina Habranke | 9/10 | 4615 days | 34% |
| Claire Lieval | 5/10 | 4622 days | 26% |
| Nora Zeitz | 5/10 | 4633 days | 26% |
| Marc Greeve | 6/10 | 4642 days | 30% |
| Yvonne Horpershoeh | 7/10 | 4642 days | 32% |
| Ron Williams | 9/10 | 4756 days | 34% |
| Stefan | 9/10 | 4925 days | 34% |
| Bettina Fluhrer | 10/10 | 4925 days | 35% |
| Cervenka Jaroslav | 9/10 | 4932 days | 34% |
| Jitka Zenahlikova | 9/10 | 4932 days | 34% |
| Billy Koichopolos | 10/10 | 4933 days | 35% |
| Gina Lisi | 10/10 | 4933 days | 35% |
| Katey Justice | 8/10 | 4935 days | 34% |
| Andrew Grimes | 9/10 | 4935 days | 34% |
| Lynda Quartay | 9/10 | 4935 days | 34% |
| Douglas Walker | 7/10 | 4935 days | 32% |
| Kariuua S | 7/10 | 4937 days | 32% |
| Nicolas Bessiere | 7/10 | 4937 days | 32% |
| Renate | 7/10 | 4943 days | 32% |
| Erik Muchembled | 8/10 | 4944 days | 34% |
| Eric | 8/10 | 4945 days | 34% |
| Rogier Ramaker | 9/10 | 4945 days | 34% |
| Melvin Groenhof | 8/10 | 4945 days | 34% |
| Anna Neuenfeldt | 9/10 | 4946 days | 34% |
| Janine Kohlgrueler | 10/10 | 4947 days | 35% |
| Maja Bogdanowicz | 8/10 | 4947 days | 34% |
| Sara Omary | 8/10 | 4950 days | 34% |
| Tim Sautter | 9/10 | 4953 days | 34% |
| Francis Runge | 8/10 | 4954 days | 34% |
| Bill and Noreen | 9/10 | 4966 days | 34% |
| Kevin Desjandino | 10/10 | 5017 days | 35% |
| Abby Rushmer | 8/10 | 5029 days | 34% |
| Benedicte and Mathilde Colas | 8/10 | 5033 days | 34% |
| Jenben | 10/10 | 5060 days | 35% |
| Loesje | 8/10 | 5091 days | 34% |
| Dovis Heinemann | 10/10 | 5289 days | 35% |
| Andreas Schacke | 7/10 | 5290 days | 32% |
| Barbara Berkhout | 9/10 | 5290 days | 34% |
| David Williams | 9/10 | 5293 days | 34% |
| Delore | 5/10 | 5298 days | 26% |
| Sabrina Germany | 10/10 | 5300 days | 35% |
| Maxine Gilman | 10/10 | 5300 days | 35% |
| Peter & Kate Carmichael | 9/10 | 5316 days | 34% |
| Tom Pratt | 6/10 | 5317 days | 30% |
| Ken | 10/10 | 5318 days | 35% |
| Russell | 9/10 | 5319 days | 34% |
| Gabriele Wendt | 9/10 | 5319 days | 34% |
| Diane Moss | 8/10 | 5319 days | 34% |
| R Straathof | 6/10 | 5321 days | 30% |
| Jonathan Philp | 7/10 | 5326 days | 32% |
| Anna | 9/10 | 5332 days | 34% |
| Lesley | 8/10 | 5365 days | 34% |
| Jensen Bresbenbeek | 8/10 | 5397 days | 34% |
| Bernhard & Brigitte Gosch | 8/10 | 5403 days | 34% |
| Thomas Klebensberger | 10/10 | 5636 days | 35% |
| Ken Talan | 10/10 | 5636 days | 35% |
| Sean Brownell | 7/10 | 5640 days | 32% |
| Mariette Salden | 9/10 | 5644 days | 34% |
| Ed Piotrowski | 7/10 | 5648 days | 32% |
| Prideaux | 6/10 | 5650 days | 30% |
| Bill Mclennan | 10/10 | 5653 days | 35% |
| Sophia Kelly | 8/10 | 5655 days | 34% |
| Dave Lidgard | 9/10 | 5658 days | 34% |
| Oppenoorth | 9/10 | 5659 days | 34% |
| Mark Walker | 9/10 | 5659 days | 34% |
| T Lipscombe | 6/10 | 5663 days | 30% |
| Daryl | 10/10 | 5664 days | 35% |
| Michael Long | 8/10 | 5664 days | 34% |
| Javier Munoz | 7/10 | 5664 days | 32% |
| Birga | 10/10 | 5668 days | 35% |
| Jerry & Floon | 8/10 | 5669 days | 34% |
| Jessica Vogels | 6/10 | 5669 days | 30% |
| Simon Vickers | 10/10 | 5670 days | 35% |
| Elise van Haastert | 9/10 | 5670 days | 34% |
| Jesper Hassel | 8/10 | 5676 days | 34% |
| Carolin Moberg | 9/10 | 5676 days | 34% |
| Flueckiger | 10/10 | 5680 days | 35% |
| Marleen Meyers | 8/10 | 5682 days | 34% |
| Dieter Uhlmann | 6/10 | 5682 days | 30% |
| Sabrina Sari | 7/10 | 5684 days | 32% |
| Claudia Vermeer | 7/10 | 5685 days | 32% |
| Irene and Thib Schneider | 10/10 | 5687 days | 35% |
| Tom Hill | 9/10 | 5694 days | 34% |
| Bronwyn Mewett | 9/10 | 5699 days | 34% |
| Morgan892 | 10/10 | 5791 days | 35% |
| Andrew Hammond | 10/10 | 5822 days | 35% |
| imbeachy | 10/10 | 5852 days | 35% |
| Trisha | 10/10 | 5883 days | 35% |
| Meg & Steve | 7/10 | 5969 days | 32% |
| rinusm | 8/10 | 5972 days | 34% |
| steveE | 9/10 | 5975 days | 34% |
| Jess | 10/10 | 6010 days | 35% |
| Inbar Yizhar Barnea | 10/10 | 6024 days | 35% |
| Peter G | 8/10 | 6030 days | 34% |
| Chris Helms | 7/10 | 6030 days | 32% |
| Jamie | 8/10 | 6056 days | 34% |
| Schygulla | 8/10 | 6056 days | 34% |
| margaret Klawitter | 10/10 | 6057 days | 35% |
| kate | 10/10 | 6061 days | 35% |
| Jules | 7/10 | 6061 days | 32% |
| Frances Hay | 8/10 | 6063 days | 34% |
| carsteng | 9/10 | 6120 days | 34% |
| Suzanne | 9/10 | 6187 days | 34% |
| Andrea | 8/10 | 6290 days | 34% |
| jessica | 7/10 | 6291 days | 32% |
| KimC | 8/10 | 6358 days | 34% |
| Denys | 7/10 | 6374 days | 32% |
| JohannaB | 10/10 | 6389 days | 35% |
| ChristineM | 10/10 | 6403 days | 35% |
| SiegfriedL | 9/10 | 6425 days | 34% |
| johanna | 9/10 | 6443 days | 34% |
| MissTraveller2009 | 10/10 | 6491 days | 35% |
| jack | 8/10 | 6491 days | 34% |
| Lisa | 10/10 | 6563 days | 35% |
| Thomas Bachmann | 9/10 | 6618 days | 34% |
| Ted Sebastian | 8/10 | 6754 days | 34% |
| Alison Street | 7/10 | 6769 days | 32% |
| Jurgen Westphal | 8/10 | 6770 days | 34% |
| John Howlett | 8/10 | 6786 days | 34% |
| Davinia | 8/10 | 6845 days | 34% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.78% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 85 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.74% |
| 198 | -2.76% |
| 199 | -2.77% |
| 200 | -2.78% |
| 201 | -2.80% |
| 202 | -2.81% |
| 203 | -2.83% |
| … | … |
Balancing Adjustment
2.16% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.