Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.95%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2719 days | 100% |
| Michael Gooch | 10/10 | 2900 days | 89% |
| Rebekka Doliva | 10/10 | 2968 days | 85% |
| Jayni L'Azou | 10/10 | 3006 days | 83% |
| Ludovic Bonneau | 10/10 | 3212 days | 70% |
| Roland Eggli | 10/10 | 3214 days | 70% |
| Mike | 8/10 | 3228 days | 68% |
| Alexander Scheibl | 7/10 | 3229 days | 64% |
| Jaroslav Kacmar | 10/10 | 3250 days | 68% |
| Gena Bond | 8/10 | 3273 days | 65% |
| Taylor Doolittle | 10/10 | 3273 days | 67% |
| Barbara Hirsch | 7/10 | 3283 days | 61% |
| Jack Halligan | 9/10 | 3286 days | 65% |
| Sam Howard | 10/10 | 3286 days | 66% |
| Kosia | 10/10 | 3321 days | 64% |
| Navina | 10/10 | 3326 days | 63% |
| HAFEZ AMRI SANUSI | 8/10 | 3327 days | 62% |
| Joanne Woo | 8/10 | 3357 days | 60% |
| Viki Kent | 10/10 | 3362 days | 61% |
| Ross D | 9/10 | 3362 days | 61% |
| Azhar Adlan | 10/10 | 3363 days | 61% |
| Anne | 9/10 | 3374 days | 60% |
| Philippa Buchanan | 9/10 | 3473 days | 54% |
| Rabiah Abdullah | 10/10 | 3571 days | 48% |
| Sarah Boettcher | 10/10 | 3576 days | 48% |
| Annika Pauly | 6/10 | 3581 days | 41% |
| Caroline Shaw | 8/10 | 3587 days | 47% |
| Julia | 7/10 | 3587 days | 44% |
| Bjoern | 6/10 | 3587 days | 41% |
| Sonya Grimm | 8/10 | 3587 days | 47% |
| Milan Maiwald | 6/10 | 3588 days | 41% |
| Lisa Fenzl | 10/10 | 3590 days | 47% |
| Afiya Levy | 10/10 | 3590 days | 47% |
| gonzalo caldiz | 9/10 | 3591 days | 47% |
| Lærke Hagelskjær | 10/10 | 3594 days | 47% |
| Juan Viscegle | 10/10 | 3595 days | 47% |
| Jonathan Foskett | 9/10 | 3597 days | 46% |
| Helen Hazelwood | 9/10 | 3597 days | 46% |
| Ruby Reynolds | 9/10 | 3597 days | 46% |
| Aaron Gunning | 10/10 | 3605 days | 46% |
| Liwen | 3/10 | 3605 days | 25% |
| Verena Konetzhi | 7/10 | 3608 days | 43% |
| Lena | 8/10 | 3612 days | 45% |
| Kim-Lara | 9/10 | 3620 days | 45% |
| Alyssa Wyer | 10/10 | 3638 days | 44% |
| Simon Striegel | 10/10 | 3639 days | 44% |
| Chris | 9/10 | 3647 days | 43% |
| Anais Touri | 10/10 | 3650 days | 44% |
| Matt and Louise | 7/10 | 3656 days | 40% |
| Daniel Hill | 9/10 | 3657 days | 43% |
| Chris | 10/10 | 3662 days | 43% |
| Neil | 8/10 | 3666 days | 42% |
| SATOKO OSONO | 8/10 | 3673 days | 41% |
| Diego Pablos | 7/10 | 3681 days | 39% |
| Pierre and Alexandra | 9/10 | 3689 days | 41% |
| Mark Van Wijk | 10/10 | 3754 days | 37% |
| David McIntosh | 9/10 | 4003 days | 22% |
| Lukas, Anne and Malte | 9/10 | 4059 days | 19% |
| Logan Leduc | 10/10 | 4064 days | 19% |
| Hubert Schmid | 8/10 | 4112 days | 15% |
| Anna Grafenstein | 8/10 | 4298 days | 4% |
| isabel Zander | 8/10 | 4301 days | 4% |
| Calvin Becker | 7/10 | 4301 days | 4% |
| Patricia Revel | 10/10 | 4303 days | 4% |
| Jacques Revel | 8/10 | 4303 days | 4% |
| Julien Joubert-Gaillard | 7/10 | 4305 days | 4% |
| Claudia Hillebrand | 8/10 | 4306 days | 4% |
| Audrey Le Bourthe | 10/10 | 4311 days | 4% |
| Stefan Glock | 8/10 | 4316 days | 3% |
| Andreas Liebe | 9/10 | 4316 days | 3% |
| Jana Rutkowski | 8/10 | 4319 days | 3% |
| Sarah Jane O'Reilly | 7/10 | 4329 days | 2% |
| Tomas Shairi | 5/10 | 4329 days | 2% |
| Agathe Dupuis | 7/10 | 4330 days | 2% |
| Florent Bouillon | 7/10 | 4330 days | 2% |
| Lena Hanhart | 6/10 | 4330 days | 2% |
| Jonas Hessel | 8/10 | 4330 days | 3% |
| Lena Wacker | 10/10 | 4344 days | 2% |
| Marius Hoffmann | 8/10 | 4350 days | 1% |
| Anna Guzewiez | 8/10 | 4352 days | 1% |
| Carina Borho | 9/10 | 4367 days | 0% |
| Lena Jensen | 9/10 | 4368 days | 0% |
| Jesper Andersen | 9/10 | 4368 days | 0% |
| Markus Spitzmueller | 9/10 | 4368 days | 0% |
| Henry Thiel | 9/10 | 4373 days | 0% |
| Christina Habranke | 9/10 | 4373 days | 0% |
| Claire Lieval | 5/10 | 4380 days | 23% |
| Nora Zeitz | 5/10 | 4391 days | 23% |
| Marc Greeve | 6/10 | 4400 days | 26% |
| Yvonne Horpershoeh | 7/10 | 4400 days | 28% |
| Ron Williams | 9/10 | 4514 days | 30% |
| Stefan | 9/10 | 4683 days | 30% |
| Bettina Fluhrer | 10/10 | 4683 days | 30% |
| Cervenka Jaroslav | 9/10 | 4690 days | 30% |
| Jitka Zenahlikova | 9/10 | 4690 days | 30% |
| Billy Koichopolos | 10/10 | 4691 days | 30% |
| Gina Lisi | 10/10 | 4691 days | 30% |
| Katey Justice | 8/10 | 4693 days | 30% |
| Andrew Grimes | 9/10 | 4693 days | 30% |
| Lynda Quartay | 9/10 | 4693 days | 30% |
| Douglas Walker | 7/10 | 4693 days | 28% |
| Kariuua S | 7/10 | 4695 days | 28% |
| Nicolas Bessiere | 7/10 | 4695 days | 28% |
| Renate | 7/10 | 4701 days | 28% |
| Erik Muchembled | 8/10 | 4702 days | 30% |
| Eric | 8/10 | 4703 days | 30% |
| Rogier Ramaker | 9/10 | 4703 days | 30% |
| Melvin Groenhof | 8/10 | 4703 days | 30% |
| Anna Neuenfeldt | 9/10 | 4704 days | 30% |
| Janine Kohlgrueler | 10/10 | 4705 days | 30% |
| Maja Bogdanowicz | 8/10 | 4705 days | 30% |
| Sara Omary | 8/10 | 4708 days | 30% |
| Tim Sautter | 9/10 | 4711 days | 30% |
| Francis Runge | 8/10 | 4712 days | 30% |
| Bill and Noreen | 9/10 | 4724 days | 30% |
| Kevin Desjandino | 10/10 | 4775 days | 30% |
| Abby Rushmer | 8/10 | 4787 days | 30% |
| Benedicte and Mathilde Colas | 8/10 | 4791 days | 30% |
| Jenben | 10/10 | 4818 days | 30% |
| Loesje | 8/10 | 4849 days | 30% |
| Dovis Heinemann | 10/10 | 5047 days | 30% |
| Andreas Schacke | 7/10 | 5048 days | 28% |
| Barbara Berkhout | 9/10 | 5048 days | 30% |
| David Williams | 9/10 | 5051 days | 30% |
| Delore | 5/10 | 5056 days | 23% |
| Sabrina Germany | 10/10 | 5058 days | 30% |
| Maxine Gilman | 10/10 | 5058 days | 30% |
| Peter & Kate Carmichael | 9/10 | 5074 days | 30% |
| Tom Pratt | 6/10 | 5075 days | 26% |
| Ken | 10/10 | 5076 days | 30% |
| Russell | 9/10 | 5077 days | 30% |
| Gabriele Wendt | 9/10 | 5077 days | 30% |
| Diane Moss | 8/10 | 5077 days | 30% |
| R Straathof | 6/10 | 5079 days | 26% |
| Jonathan Philp | 7/10 | 5084 days | 28% |
| Anna | 9/10 | 5090 days | 30% |
| Lesley | 8/10 | 5123 days | 30% |
| Jensen Bresbenbeek | 8/10 | 5155 days | 30% |
| Bernhard & Brigitte Gosch | 8/10 | 5161 days | 30% |
| Thomas Klebensberger | 10/10 | 5394 days | 30% |
| Ken Talan | 10/10 | 5394 days | 30% |
| Sean Brownell | 7/10 | 5398 days | 28% |
| Mariette Salden | 9/10 | 5402 days | 30% |
| Ed Piotrowski | 7/10 | 5406 days | 28% |
| Prideaux | 6/10 | 5408 days | 26% |
| Bill Mclennan | 10/10 | 5411 days | 30% |
| Sophia Kelly | 8/10 | 5413 days | 30% |
| Dave Lidgard | 9/10 | 5416 days | 30% |
| Oppenoorth | 9/10 | 5417 days | 30% |
| Mark Walker | 9/10 | 5417 days | 30% |
| T Lipscombe | 6/10 | 5421 days | 26% |
| Daryl | 10/10 | 5422 days | 30% |
| Michael Long | 8/10 | 5422 days | 30% |
| Javier Munoz | 7/10 | 5422 days | 28% |
| Birga | 10/10 | 5426 days | 30% |
| Jerry & Floon | 8/10 | 5427 days | 30% |
| Jessica Vogels | 6/10 | 5427 days | 26% |
| Simon Vickers | 10/10 | 5428 days | 30% |
| Elise van Haastert | 9/10 | 5428 days | 30% |
| Jesper Hassel | 8/10 | 5434 days | 30% |
| Carolin Moberg | 9/10 | 5434 days | 30% |
| Flueckiger | 10/10 | 5438 days | 30% |
| Marleen Meyers | 8/10 | 5440 days | 30% |
| Dieter Uhlmann | 6/10 | 5440 days | 26% |
| Sabrina Sari | 7/10 | 5442 days | 28% |
| Claudia Vermeer | 7/10 | 5443 days | 28% |
| Irene and Thib Schneider | 10/10 | 5445 days | 30% |
| Tom Hill | 9/10 | 5452 days | 30% |
| Bronwyn Mewett | 9/10 | 5457 days | 30% |
| Morgan892 | 10/10 | 5549 days | 30% |
| Andrew Hammond | 10/10 | 5580 days | 30% |
| imbeachy | 10/10 | 5610 days | 30% |
| Trisha | 10/10 | 5641 days | 30% |
| Meg & Steve | 7/10 | 5727 days | 28% |
| rinusm | 8/10 | 5730 days | 30% |
| steveE | 9/10 | 5733 days | 30% |
| Jess | 10/10 | 5768 days | 30% |
| Inbar Yizhar Barnea | 10/10 | 5782 days | 30% |
| Peter G | 8/10 | 5788 days | 30% |
| Chris Helms | 7/10 | 5788 days | 28% |
| Jamie | 8/10 | 5814 days | 30% |
| Schygulla | 8/10 | 5814 days | 30% |
| margaret Klawitter | 10/10 | 5815 days | 30% |
| kate | 10/10 | 5819 days | 30% |
| Jules | 7/10 | 5819 days | 28% |
| Frances Hay | 8/10 | 5821 days | 30% |
| carsteng | 9/10 | 5878 days | 30% |
| Suzanne | 9/10 | 5945 days | 30% |
| Andrea | 8/10 | 6048 days | 30% |
| jessica | 7/10 | 6049 days | 28% |
| KimC | 8/10 | 6116 days | 30% |
| Denys | 7/10 | 6132 days | 28% |
| JohannaB | 10/10 | 6147 days | 30% |
| ChristineM | 10/10 | 6161 days | 30% |
| SiegfriedL | 9/10 | 6183 days | 30% |
| johanna | 9/10 | 6201 days | 30% |
| MissTraveller2009 | 10/10 | 6249 days | 30% |
| jack | 8/10 | 6250 days | 30% |
| Lisa | 10/10 | 6322 days | 30% |
| Thomas Bachmann | 9/10 | 6377 days | 30% |
| Ted Sebastian | 8/10 | 6512 days | 30% |
| Alison Street | 7/10 | 6527 days | 28% |
| Jurgen Westphal | 8/10 | 6528 days | 30% |
| John Howlett | 8/10 | 6544 days | 30% |
| Davinia | 8/10 | 6603 days | 30% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 44 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
2.27% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.