G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.24%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2900 days | 100% |
| Michael Gooch | 10/10 | 3081 days | 87% |
| Rebekka Doliva | 10/10 | 3149 days | 82% |
| Jayni L'Azou | 10/10 | 3187 days | 79% |
| Ludovic Bonneau | 10/10 | 3393 days | 65% |
| Roland Eggli | 10/10 | 3395 days | 65% |
| Mike | 8/10 | 3409 days | 62% |
| Alexander Scheibl | 7/10 | 3410 days | 59% |
| Jaroslav Kacmar | 10/10 | 3431 days | 62% |
| Gena Bond | 8/10 | 3454 days | 59% |
| Taylor Doolittle | 10/10 | 3454 days | 60% |
| Barbara Hirsch | 7/10 | 3464 days | 55% |
| Jack Halligan | 9/10 | 3467 days | 59% |
| Sam Howard | 10/10 | 3467 days | 59% |
| Kosia | 10/10 | 3502 days | 57% |
| Navina | 10/10 | 3507 days | 56% |
| HAFEZ AMRI SANUSI | 8/10 | 3508 days | 55% |
| Joanne Woo | 8/10 | 3538 days | 53% |
| Viki Kent | 10/10 | 3543 days | 54% |
| Ross D | 9/10 | 3543 days | 53% |
| Azhar Adlan | 10/10 | 3544 days | 54% |
| Anne | 9/10 | 3555 days | 52% |
| Philippa Buchanan | 9/10 | 3654 days | 45% |
| Rabiah Abdullah | 10/10 | 3752 days | 39% |
| Sarah Boettcher | 10/10 | 3757 days | 39% |
| Annika Pauly | 6/10 | 3762 days | 32% |
| Caroline Shaw | 8/10 | 3768 days | 37% |
| Julia | 7/10 | 3768 days | 35% |
| Bjoern | 6/10 | 3768 days | 32% |
| Sonya Grimm | 8/10 | 3768 days | 37% |
| Milan Maiwald | 6/10 | 3769 days | 32% |
| Lisa Fenzl | 10/10 | 3771 days | 38% |
| Afiya Levy | 10/10 | 3771 days | 38% |
| gonzalo caldiz | 9/10 | 3772 days | 37% |
| Lærke Hagelskjær | 10/10 | 3775 days | 37% |
| Juan Viscegle | 10/10 | 3776 days | 37% |
| Jonathan Foskett | 9/10 | 3778 days | 37% |
| Helen Hazelwood | 9/10 | 3778 days | 37% |
| Ruby Reynolds | 9/10 | 3778 days | 37% |
| Aaron Gunning | 10/10 | 3786 days | 36% |
| Liwen | 3/10 | 3786 days | 17% |
| Verena Konetzhi | 7/10 | 3789 days | 33% |
| Lena | 8/10 | 3793 days | 35% |
| Kim-Lara | 9/10 | 3801 days | 35% |
| Alyssa Wyer | 10/10 | 3819 days | 34% |
| Simon Striegel | 10/10 | 3820 days | 34% |
| Chris | 9/10 | 3828 days | 33% |
| Anais Touri | 10/10 | 3831 days | 33% |
| Matt and Louise | 7/10 | 3837 days | 30% |
| Daniel Hill | 9/10 | 3838 days | 32% |
| Chris | 10/10 | 3843 days | 32% |
| Neil | 8/10 | 3847 days | 31% |
| SATOKO OSONO | 8/10 | 3854 days | 31% |
| Diego Pablos | 7/10 | 3862 days | 28% |
| Pierre and Alexandra | 9/10 | 3870 days | 30% |
| Mark Van Wijk | 10/10 | 3935 days | 26% |
| David McIntosh | 9/10 | 4184 days | 8% |
| Lukas, Anne and Malte | 9/10 | 4240 days | 4% |
| Logan Leduc | 10/10 | 4245 days | 4% |
| Hubert Schmid | 8/10 | 4293 days | 0% |
| Anna Grafenstein | 8/10 | 4479 days | 30% |
| isabel Zander | 8/10 | 4482 days | 30% |
| Calvin Becker | 7/10 | 4482 days | 28% |
| Patricia Revel | 10/10 | 4484 days | 31% |
| Jacques Revel | 8/10 | 4484 days | 30% |
| Julien Joubert-Gaillard | 7/10 | 4486 days | 28% |
| Claudia Hillebrand | 8/10 | 4487 days | 30% |
| Audrey Le Bourthe | 10/10 | 4492 days | 31% |
| Stefan Glock | 8/10 | 4497 days | 30% |
| Andreas Liebe | 9/10 | 4497 days | 30% |
| Jana Rutkowski | 8/10 | 4500 days | 30% |
| Sarah Jane O'Reilly | 7/10 | 4510 days | 28% |
| Tomas Shairi | 5/10 | 4510 days | 22% |
| Agathe Dupuis | 7/10 | 4511 days | 28% |
| Florent Bouillon | 7/10 | 4511 days | 28% |
| Lena Hanhart | 6/10 | 4511 days | 25% |
| Jonas Hessel | 8/10 | 4511 days | 30% |
| Lena Wacker | 10/10 | 4525 days | 31% |
| Marius Hoffmann | 8/10 | 4531 days | 30% |
| Anna Guzewiez | 8/10 | 4533 days | 30% |
| Carina Borho | 9/10 | 4548 days | 30% |
| Lena Jensen | 9/10 | 4549 days | 30% |
| Jesper Andersen | 9/10 | 4549 days | 30% |
| Markus Spitzmueller | 9/10 | 4549 days | 30% |
| Henry Thiel | 9/10 | 4554 days | 30% |
| Christina Habranke | 9/10 | 4554 days | 30% |
| Claire Lieval | 5/10 | 4561 days | 22% |
| Nora Zeitz | 5/10 | 4572 days | 22% |
| Marc Greeve | 6/10 | 4581 days | 25% |
| Yvonne Horpershoeh | 7/10 | 4581 days | 28% |
| Ron Williams | 9/10 | 4695 days | 30% |
| Stefan | 9/10 | 4864 days | 30% |
| Bettina Fluhrer | 10/10 | 4864 days | 31% |
| Cervenka Jaroslav | 9/10 | 4871 days | 30% |
| Jitka Zenahlikova | 9/10 | 4871 days | 30% |
| Billy Koichopolos | 10/10 | 4872 days | 31% |
| Gina Lisi | 10/10 | 4872 days | 31% |
| Katey Justice | 8/10 | 4874 days | 30% |
| Andrew Grimes | 9/10 | 4874 days | 30% |
| Lynda Quartay | 9/10 | 4874 days | 30% |
| Douglas Walker | 7/10 | 4874 days | 28% |
| Kariuua S | 7/10 | 4876 days | 28% |
| Nicolas Bessiere | 7/10 | 4876 days | 28% |
| Renate | 7/10 | 4882 days | 28% |
| Erik Muchembled | 8/10 | 4883 days | 30% |
| Eric | 8/10 | 4884 days | 30% |
| Rogier Ramaker | 9/10 | 4884 days | 30% |
| Melvin Groenhof | 8/10 | 4884 days | 30% |
| Anna Neuenfeldt | 9/10 | 4885 days | 30% |
| Janine Kohlgrueler | 10/10 | 4886 days | 31% |
| Maja Bogdanowicz | 8/10 | 4886 days | 30% |
| Sara Omary | 8/10 | 4889 days | 30% |
| Tim Sautter | 9/10 | 4892 days | 30% |
| Francis Runge | 8/10 | 4893 days | 30% |
| Bill and Noreen | 9/10 | 4905 days | 30% |
| Kevin Desjandino | 10/10 | 4956 days | 31% |
| Abby Rushmer | 8/10 | 4968 days | 30% |
| Benedicte and Mathilde Colas | 8/10 | 4972 days | 30% |
| Jenben | 10/10 | 4999 days | 31% |
| Loesje | 8/10 | 5030 days | 30% |
| Dovis Heinemann | 10/10 | 5228 days | 31% |
| Andreas Schacke | 7/10 | 5229 days | 28% |
| Barbara Berkhout | 9/10 | 5229 days | 30% |
| David Williams | 9/10 | 5232 days | 30% |
| Delore | 5/10 | 5237 days | 22% |
| Sabrina Germany | 10/10 | 5239 days | 31% |
| Maxine Gilman | 10/10 | 5239 days | 31% |
| Peter & Kate Carmichael | 9/10 | 5255 days | 30% |
| Tom Pratt | 6/10 | 5256 days | 25% |
| Ken | 10/10 | 5257 days | 31% |
| Russell | 9/10 | 5258 days | 30% |
| Gabriele Wendt | 9/10 | 5258 days | 30% |
| Diane Moss | 8/10 | 5258 days | 30% |
| R Straathof | 6/10 | 5260 days | 25% |
| Jonathan Philp | 7/10 | 5265 days | 28% |
| Anna | 9/10 | 5271 days | 30% |
| Lesley | 8/10 | 5304 days | 30% |
| Jensen Bresbenbeek | 8/10 | 5336 days | 30% |
| Bernhard & Brigitte Gosch | 8/10 | 5342 days | 30% |
| Thomas Klebensberger | 10/10 | 5575 days | 31% |
| Ken Talan | 10/10 | 5575 days | 31% |
| Sean Brownell | 7/10 | 5579 days | 28% |
| Mariette Salden | 9/10 | 5583 days | 30% |
| Ed Piotrowski | 7/10 | 5587 days | 28% |
| Prideaux | 6/10 | 5589 days | 25% |
| Bill Mclennan | 10/10 | 5592 days | 31% |
| Sophia Kelly | 8/10 | 5594 days | 30% |
| Dave Lidgard | 9/10 | 5597 days | 30% |
| Oppenoorth | 9/10 | 5598 days | 30% |
| Mark Walker | 9/10 | 5598 days | 30% |
| T Lipscombe | 6/10 | 5602 days | 25% |
| Daryl | 10/10 | 5603 days | 31% |
| Michael Long | 8/10 | 5603 days | 30% |
| Javier Munoz | 7/10 | 5603 days | 28% |
| Birga | 10/10 | 5607 days | 31% |
| Jerry & Floon | 8/10 | 5608 days | 30% |
| Jessica Vogels | 6/10 | 5608 days | 25% |
| Simon Vickers | 10/10 | 5609 days | 31% |
| Elise van Haastert | 9/10 | 5609 days | 30% |
| Jesper Hassel | 8/10 | 5615 days | 30% |
| Carolin Moberg | 9/10 | 5615 days | 30% |
| Flueckiger | 10/10 | 5619 days | 31% |
| Marleen Meyers | 8/10 | 5621 days | 30% |
| Dieter Uhlmann | 6/10 | 5621 days | 25% |
| Sabrina Sari | 7/10 | 5623 days | 28% |
| Claudia Vermeer | 7/10 | 5624 days | 28% |
| Irene and Thib Schneider | 10/10 | 5626 days | 31% |
| Tom Hill | 9/10 | 5633 days | 30% |
| Bronwyn Mewett | 9/10 | 5638 days | 30% |
| Morgan892 | 10/10 | 5730 days | 31% |
| Andrew Hammond | 10/10 | 5761 days | 31% |
| imbeachy | 10/10 | 5791 days | 31% |
| Trisha | 10/10 | 5822 days | 31% |
| Meg & Steve | 7/10 | 5908 days | 28% |
| rinusm | 8/10 | 5911 days | 30% |
| steveE | 9/10 | 5914 days | 30% |
| Jess | 10/10 | 5949 days | 31% |
| Inbar Yizhar Barnea | 10/10 | 5963 days | 31% |
| Peter G | 8/10 | 5969 days | 30% |
| Chris Helms | 7/10 | 5969 days | 28% |
| Jamie | 8/10 | 5995 days | 30% |
| Schygulla | 8/10 | 5995 days | 30% |
| margaret Klawitter | 10/10 | 5996 days | 31% |
| kate | 10/10 | 6000 days | 31% |
| Jules | 7/10 | 6000 days | 28% |
| Frances Hay | 8/10 | 6002 days | 30% |
| carsteng | 9/10 | 6059 days | 30% |
| Suzanne | 9/10 | 6126 days | 30% |
| Andrea | 8/10 | 6229 days | 30% |
| jessica | 7/10 | 6230 days | 28% |
| KimC | 8/10 | 6297 days | 30% |
| Denys | 7/10 | 6313 days | 28% |
| JohannaB | 10/10 | 6328 days | 31% |
| ChristineM | 10/10 | 6342 days | 31% |
| SiegfriedL | 9/10 | 6364 days | 30% |
| johanna | 9/10 | 6382 days | 30% |
| MissTraveller2009 | 10/10 | 6430 days | 31% |
| jack | 8/10 | 6431 days | 30% |
| Lisa | 10/10 | 6503 days | 31% |
| Thomas Bachmann | 9/10 | 6558 days | 30% |
| Ted Sebastian | 8/10 | 6693 days | 30% |
| Alison Street | 7/10 | 6708 days | 28% |
| Jurgen Westphal | 8/10 | 6709 days | 30% |
| John Howlett | 8/10 | 6725 days | 30% |
| Davinia | 8/10 | 6784 days | 30% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.00% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -1.97% |
| 198 | -1.98% |
| 199 | -1.99% |
| 200 | -2.00% |
| 201 | -2.01% |
| 202 | -2.02% |
| 203 | -2.03% |
| … | … |
Balancing Adjustment
1.98% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.