Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.38%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2697 days | 100% |
| Michael Gooch | 10/10 | 2878 days | 89% |
| Rebekka Doliva | 10/10 | 2946 days | 85% |
| Jayni L'Azou | 10/10 | 2984 days | 83% |
| Ludovic Bonneau | 10/10 | 3190 days | 71% |
| Roland Eggli | 10/10 | 3192 days | 71% |
| Mike | 8/10 | 3206 days | 68% |
| Alexander Scheibl | 7/10 | 3207 days | 65% |
| Jaroslav Kacmar | 10/10 | 3228 days | 68% |
| Gena Bond | 8/10 | 3251 days | 66% |
| Taylor Doolittle | 10/10 | 3251 days | 67% |
| Barbara Hirsch | 7/10 | 3261 days | 62% |
| Jack Halligan | 9/10 | 3264 days | 66% |
| Sam Howard | 10/10 | 3264 days | 66% |
| Kosia | 10/10 | 3299 days | 64% |
| Navina | 10/10 | 3304 days | 64% |
| HAFEZ AMRI SANUSI | 8/10 | 3305 days | 63% |
| Joanne Woo | 8/10 | 3335 days | 61% |
| Viki Kent | 10/10 | 3340 days | 62% |
| Ross D | 9/10 | 3340 days | 61% |
| Azhar Adlan | 10/10 | 3341 days | 62% |
| Anne | 9/10 | 3352 days | 60% |
| Philippa Buchanan | 9/10 | 3451 days | 55% |
| Rabiah Abdullah | 10/10 | 3549 days | 49% |
| Sarah Boettcher | 10/10 | 3554 days | 49% |
| Annika Pauly | 6/10 | 3559 days | 42% |
| Caroline Shaw | 8/10 | 3565 days | 47% |
| Julia | 7/10 | 3565 days | 45% |
| Bjoern | 6/10 | 3565 days | 42% |
| Sonya Grimm | 8/10 | 3565 days | 47% |
| Milan Maiwald | 6/10 | 3566 days | 42% |
| Lisa Fenzl | 10/10 | 3568 days | 48% |
| Afiya Levy | 10/10 | 3568 days | 48% |
| gonzalo caldiz | 9/10 | 3569 days | 48% |
| Lærke Hagelskjær | 10/10 | 3572 days | 48% |
| Juan Viscegle | 10/10 | 3573 days | 48% |
| Jonathan Foskett | 9/10 | 3575 days | 47% |
| Helen Hazelwood | 9/10 | 3575 days | 47% |
| Ruby Reynolds | 9/10 | 3575 days | 47% |
| Aaron Gunning | 10/10 | 3583 days | 47% |
| Liwen | 3/10 | 3583 days | 26% |
| Verena Konetzhi | 7/10 | 3586 days | 44% |
| Lena | 8/10 | 3590 days | 46% |
| Kim-Lara | 9/10 | 3598 days | 46% |
| Alyssa Wyer | 10/10 | 3616 days | 45% |
| Simon Striegel | 10/10 | 3617 days | 45% |
| Chris | 9/10 | 3625 days | 44% |
| Anais Touri | 10/10 | 3628 days | 45% |
| Matt and Louise | 7/10 | 3634 days | 41% |
| Daniel Hill | 9/10 | 3635 days | 44% |
| Chris | 10/10 | 3640 days | 44% |
| Neil | 8/10 | 3644 days | 43% |
| SATOKO OSONO | 8/10 | 3651 days | 42% |
| Diego Pablos | 7/10 | 3659 days | 40% |
| Pierre and Alexandra | 9/10 | 3667 days | 42% |
| Mark Van Wijk | 10/10 | 3732 days | 38% |
| David McIntosh | 9/10 | 3981 days | 23% |
| Lukas, Anne and Malte | 9/10 | 4037 days | 20% |
| Logan Leduc | 10/10 | 4042 days | 20% |
| Hubert Schmid | 8/10 | 4090 days | 17% |
| Anna Grafenstein | 8/10 | 4276 days | 6% |
| isabel Zander | 8/10 | 4279 days | 6% |
| Calvin Becker | 7/10 | 4279 days | 5% |
| Patricia Revel | 10/10 | 4281 days | 6% |
| Jacques Revel | 8/10 | 4281 days | 6% |
| Julien Joubert-Gaillard | 7/10 | 4283 days | 5% |
| Claudia Hillebrand | 8/10 | 4284 days | 5% |
| Audrey Le Bourthe | 10/10 | 4289 days | 5% |
| Stefan Glock | 8/10 | 4294 days | 5% |
| Andreas Liebe | 9/10 | 4294 days | 5% |
| Jana Rutkowski | 8/10 | 4297 days | 5% |
| Sarah Jane O'Reilly | 7/10 | 4307 days | 4% |
| Tomas Shairi | 5/10 | 4307 days | 3% |
| Agathe Dupuis | 7/10 | 4308 days | 4% |
| Florent Bouillon | 7/10 | 4308 days | 4% |
| Lena Hanhart | 6/10 | 4308 days | 4% |
| Jonas Hessel | 8/10 | 4308 days | 4% |
| Lena Wacker | 10/10 | 4322 days | 3% |
| Marius Hoffmann | 8/10 | 4328 days | 3% |
| Anna Guzewiez | 8/10 | 4330 days | 3% |
| Carina Borho | 9/10 | 4345 days | 2% |
| Lena Jensen | 9/10 | 4346 days | 2% |
| Jesper Andersen | 9/10 | 4346 days | 2% |
| Markus Spitzmueller | 9/10 | 4346 days | 2% |
| Henry Thiel | 9/10 | 4351 days | 2% |
| Christina Habranke | 9/10 | 4351 days | 2% |
| Claire Lieval | 5/10 | 4358 days | 1% |
| Nora Zeitz | 5/10 | 4369 days | 0% |
| Marc Greeve | 6/10 | 4378 days | 0% |
| Yvonne Horpershoeh | 7/10 | 4378 days | 0% |
| Ron Williams | 9/10 | 4492 days | 30% |
| Stefan | 9/10 | 4661 days | 30% |
| Bettina Fluhrer | 10/10 | 4661 days | 30% |
| Cervenka Jaroslav | 9/10 | 4668 days | 30% |
| Jitka Zenahlikova | 9/10 | 4668 days | 30% |
| Billy Koichopolos | 10/10 | 4669 days | 30% |
| Gina Lisi | 10/10 | 4669 days | 30% |
| Katey Justice | 8/10 | 4671 days | 30% |
| Andrew Grimes | 9/10 | 4671 days | 30% |
| Lynda Quartay | 9/10 | 4671 days | 30% |
| Douglas Walker | 7/10 | 4671 days | 28% |
| Kariuua S | 7/10 | 4673 days | 28% |
| Nicolas Bessiere | 7/10 | 4673 days | 28% |
| Renate | 7/10 | 4679 days | 28% |
| Erik Muchembled | 8/10 | 4680 days | 30% |
| Eric | 8/10 | 4681 days | 30% |
| Rogier Ramaker | 9/10 | 4681 days | 30% |
| Melvin Groenhof | 8/10 | 4681 days | 30% |
| Anna Neuenfeldt | 9/10 | 4682 days | 30% |
| Janine Kohlgrueler | 10/10 | 4683 days | 30% |
| Maja Bogdanowicz | 8/10 | 4683 days | 30% |
| Sara Omary | 8/10 | 4686 days | 30% |
| Tim Sautter | 9/10 | 4689 days | 30% |
| Francis Runge | 8/10 | 4690 days | 30% |
| Bill and Noreen | 9/10 | 4702 days | 30% |
| Kevin Desjandino | 10/10 | 4753 days | 30% |
| Abby Rushmer | 8/10 | 4765 days | 30% |
| Benedicte and Mathilde Colas | 8/10 | 4769 days | 30% |
| Jenben | 10/10 | 4796 days | 30% |
| Loesje | 8/10 | 4827 days | 30% |
| Dovis Heinemann | 10/10 | 5025 days | 30% |
| Andreas Schacke | 7/10 | 5026 days | 28% |
| Barbara Berkhout | 9/10 | 5026 days | 30% |
| David Williams | 9/10 | 5029 days | 30% |
| Delore | 5/10 | 5034 days | 23% |
| Sabrina Germany | 10/10 | 5036 days | 30% |
| Maxine Gilman | 10/10 | 5036 days | 30% |
| Peter & Kate Carmichael | 9/10 | 5052 days | 30% |
| Tom Pratt | 6/10 | 5053 days | 26% |
| Ken | 10/10 | 5054 days | 30% |
| Russell | 9/10 | 5055 days | 30% |
| Gabriele Wendt | 9/10 | 5055 days | 30% |
| Diane Moss | 8/10 | 5055 days | 30% |
| R Straathof | 6/10 | 5057 days | 26% |
| Jonathan Philp | 7/10 | 5062 days | 28% |
| Anna | 9/10 | 5068 days | 30% |
| Lesley | 8/10 | 5101 days | 30% |
| Jensen Bresbenbeek | 8/10 | 5133 days | 30% |
| Bernhard & Brigitte Gosch | 8/10 | 5139 days | 30% |
| Thomas Klebensberger | 10/10 | 5372 days | 30% |
| Ken Talan | 10/10 | 5372 days | 30% |
| Sean Brownell | 7/10 | 5376 days | 28% |
| Mariette Salden | 9/10 | 5380 days | 30% |
| Ed Piotrowski | 7/10 | 5384 days | 28% |
| Prideaux | 6/10 | 5386 days | 26% |
| Bill Mclennan | 10/10 | 5389 days | 30% |
| Sophia Kelly | 8/10 | 5391 days | 30% |
| Dave Lidgard | 9/10 | 5394 days | 30% |
| Oppenoorth | 9/10 | 5395 days | 30% |
| Mark Walker | 9/10 | 5395 days | 30% |
| T Lipscombe | 6/10 | 5399 days | 26% |
| Daryl | 10/10 | 5400 days | 30% |
| Michael Long | 8/10 | 5400 days | 30% |
| Javier Munoz | 7/10 | 5400 days | 28% |
| Birga | 10/10 | 5404 days | 30% |
| Jerry & Floon | 8/10 | 5405 days | 30% |
| Jessica Vogels | 6/10 | 5405 days | 26% |
| Simon Vickers | 10/10 | 5406 days | 30% |
| Elise van Haastert | 9/10 | 5406 days | 30% |
| Jesper Hassel | 8/10 | 5412 days | 30% |
| Carolin Moberg | 9/10 | 5412 days | 30% |
| Flueckiger | 10/10 | 5416 days | 30% |
| Marleen Meyers | 8/10 | 5418 days | 30% |
| Dieter Uhlmann | 6/10 | 5418 days | 26% |
| Sabrina Sari | 7/10 | 5420 days | 28% |
| Claudia Vermeer | 7/10 | 5421 days | 28% |
| Irene and Thib Schneider | 10/10 | 5423 days | 30% |
| Tom Hill | 9/10 | 5430 days | 30% |
| Bronwyn Mewett | 9/10 | 5435 days | 30% |
| Morgan892 | 10/10 | 5527 days | 30% |
| Andrew Hammond | 10/10 | 5558 days | 30% |
| imbeachy | 10/10 | 5588 days | 30% |
| Trisha | 10/10 | 5619 days | 30% |
| Meg & Steve | 7/10 | 5705 days | 28% |
| rinusm | 8/10 | 5708 days | 30% |
| steveE | 9/10 | 5711 days | 30% |
| Jess | 10/10 | 5746 days | 30% |
| Inbar Yizhar Barnea | 10/10 | 5760 days | 30% |
| Peter G | 8/10 | 5766 days | 30% |
| Chris Helms | 7/10 | 5766 days | 28% |
| Jamie | 8/10 | 5792 days | 30% |
| Schygulla | 8/10 | 5792 days | 30% |
| margaret Klawitter | 10/10 | 5793 days | 30% |
| kate | 10/10 | 5797 days | 30% |
| Jules | 7/10 | 5797 days | 28% |
| Frances Hay | 8/10 | 5799 days | 30% |
| carsteng | 9/10 | 5856 days | 30% |
| Suzanne | 9/10 | 5923 days | 30% |
| Andrea | 8/10 | 6026 days | 30% |
| jessica | 7/10 | 6027 days | 28% |
| KimC | 8/10 | 6094 days | 30% |
| Denys | 7/10 | 6110 days | 28% |
| JohannaB | 10/10 | 6125 days | 30% |
| ChristineM | 10/10 | 6139 days | 30% |
| SiegfriedL | 9/10 | 6161 days | 30% |
| johanna | 9/10 | 6179 days | 30% |
| MissTraveller2009 | 10/10 | 6227 days | 30% |
| jack | 8/10 | 6228 days | 30% |
| Lisa | 10/10 | 6299 days | 30% |
| Thomas Bachmann | 9/10 | 6354 days | 30% |
| Ted Sebastian | 8/10 | 6490 days | 30% |
| Alison Street | 7/10 | 6505 days | 28% |
| Jurgen Westphal | 8/10 | 6506 days | 30% |
| John Howlett | 8/10 | 6522 days | 30% |
| Davinia | 8/10 | 6581 days | 30% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
2.17% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.