Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.07%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2994 days | 100% |
| Michael Gooch | 10/10 | 3175 days | 87% |
| Rebekka Doliva | 10/10 | 3243 days | 81% |
| Jayni L'Azou | 10/10 | 3281 days | 79% |
| Ludovic Bonneau | 10/10 | 3487 days | 63% |
| Roland Eggli | 10/10 | 3489 days | 63% |
| Mike | 8/10 | 3503 days | 61% |
| Alexander Scheibl | 7/10 | 3504 days | 58% |
| Jaroslav Kacmar | 10/10 | 3525 days | 61% |
| Gena Bond | 8/10 | 3548 days | 58% |
| Taylor Doolittle | 10/10 | 3548 days | 59% |
| Barbara Hirsch | 7/10 | 3558 days | 54% |
| Jack Halligan | 9/10 | 3561 days | 57% |
| Sam Howard | 10/10 | 3561 days | 58% |
| Kosia | 10/10 | 3596 days | 55% |
| Navina | 10/10 | 3601 days | 55% |
| HAFEZ AMRI SANUSI | 8/10 | 3602 days | 54% |
| Joanne Woo | 8/10 | 3632 days | 51% |
| Viki Kent | 10/10 | 3637 days | 52% |
| Ross D | 9/10 | 3637 days | 52% |
| Azhar Adlan | 10/10 | 3638 days | 52% |
| Anne | 9/10 | 3649 days | 51% |
| Philippa Buchanan | 9/10 | 3748 days | 43% |
| Rabiah Abdullah | 10/10 | 3846 days | 37% |
| Sarah Boettcher | 10/10 | 3851 days | 36% |
| Annika Pauly | 6/10 | 3856 days | 31% |
| Caroline Shaw | 8/10 | 3862 days | 35% |
| Julia | 7/10 | 3862 days | 33% |
| Bjoern | 6/10 | 3862 days | 30% |
| Sonya Grimm | 8/10 | 3862 days | 35% |
| Milan Maiwald | 6/10 | 3863 days | 30% |
| Lisa Fenzl | 10/10 | 3865 days | 35% |
| Afiya Levy | 10/10 | 3865 days | 35% |
| gonzalo caldiz | 9/10 | 3866 days | 35% |
| Lærke Hagelskjær | 10/10 | 3869 days | 35% |
| Juan Viscegle | 10/10 | 3870 days | 35% |
| Jonathan Foskett | 9/10 | 3872 days | 34% |
| Helen Hazelwood | 9/10 | 3872 days | 34% |
| Ruby Reynolds | 9/10 | 3872 days | 34% |
| Aaron Gunning | 10/10 | 3880 days | 34% |
| Liwen | 3/10 | 3880 days | 17% |
| Verena Konetzhi | 7/10 | 3883 days | 31% |
| Lena | 8/10 | 3887 days | 33% |
| Kim-Lara | 9/10 | 3895 days | 33% |
| Alyssa Wyer | 10/10 | 3913 days | 32% |
| Simon Striegel | 10/10 | 3914 days | 32% |
| Chris | 9/10 | 3922 days | 31% |
| Anais Touri | 10/10 | 3925 days | 31% |
| Matt and Louise | 7/10 | 3931 days | 28% |
| Daniel Hill | 9/10 | 3932 days | 30% |
| Chris | 10/10 | 3937 days | 30% |
| Neil | 8/10 | 3941 days | 29% |
| SATOKO OSONO | 8/10 | 3948 days | 28% |
| Diego Pablos | 7/10 | 3956 days | 26% |
| Pierre and Alexandra | 9/10 | 3964 days | 28% |
| Mark Van Wijk | 10/10 | 4029 days | 23% |
| David McIntosh | 9/10 | 4278 days | 4% |
| Lukas, Anne and Malte | 9/10 | 4334 days | 0% |
| Logan Leduc | 10/10 | 4339 days | 0% |
| Hubert Schmid | 8/10 | 4387 days | 34% |
| Anna Grafenstein | 8/10 | 4573 days | 34% |
| isabel Zander | 8/10 | 4576 days | 34% |
| Calvin Becker | 7/10 | 4576 days | 32% |
| Patricia Revel | 10/10 | 4578 days | 35% |
| Jacques Revel | 8/10 | 4578 days | 34% |
| Julien Joubert-Gaillard | 7/10 | 4580 days | 32% |
| Claudia Hillebrand | 8/10 | 4581 days | 34% |
| Audrey Le Bourthe | 10/10 | 4586 days | 35% |
| Stefan Glock | 8/10 | 4591 days | 34% |
| Andreas Liebe | 9/10 | 4591 days | 35% |
| Jana Rutkowski | 8/10 | 4594 days | 34% |
| Sarah Jane O'Reilly | 7/10 | 4604 days | 32% |
| Tomas Shairi | 5/10 | 4604 days | 26% |
| Agathe Dupuis | 7/10 | 4605 days | 32% |
| Florent Bouillon | 7/10 | 4605 days | 32% |
| Lena Hanhart | 6/10 | 4605 days | 30% |
| Jonas Hessel | 8/10 | 4605 days | 34% |
| Lena Wacker | 10/10 | 4619 days | 35% |
| Marius Hoffmann | 8/10 | 4625 days | 34% |
| Anna Guzewiez | 8/10 | 4627 days | 34% |
| Carina Borho | 9/10 | 4642 days | 35% |
| Lena Jensen | 9/10 | 4643 days | 35% |
| Jesper Andersen | 9/10 | 4643 days | 35% |
| Markus Spitzmueller | 9/10 | 4643 days | 35% |
| Henry Thiel | 9/10 | 4648 days | 35% |
| Christina Habranke | 9/10 | 4648 days | 35% |
| Claire Lieval | 5/10 | 4655 days | 26% |
| Nora Zeitz | 5/10 | 4666 days | 26% |
| Marc Greeve | 6/10 | 4675 days | 30% |
| Yvonne Horpershoeh | 7/10 | 4675 days | 32% |
| Ron Williams | 9/10 | 4789 days | 35% |
| Stefan | 9/10 | 4958 days | 35% |
| Bettina Fluhrer | 10/10 | 4958 days | 35% |
| Cervenka Jaroslav | 9/10 | 4965 days | 35% |
| Jitka Zenahlikova | 9/10 | 4965 days | 35% |
| Billy Koichopolos | 10/10 | 4966 days | 35% |
| Gina Lisi | 10/10 | 4966 days | 35% |
| Katey Justice | 8/10 | 4968 days | 34% |
| Andrew Grimes | 9/10 | 4968 days | 35% |
| Lynda Quartay | 9/10 | 4968 days | 35% |
| Douglas Walker | 7/10 | 4968 days | 32% |
| Kariuua S | 7/10 | 4970 days | 32% |
| Nicolas Bessiere | 7/10 | 4970 days | 32% |
| Renate | 7/10 | 4976 days | 32% |
| Erik Muchembled | 8/10 | 4977 days | 34% |
| Eric | 8/10 | 4978 days | 34% |
| Rogier Ramaker | 9/10 | 4978 days | 35% |
| Melvin Groenhof | 8/10 | 4978 days | 34% |
| Anna Neuenfeldt | 9/10 | 4979 days | 35% |
| Janine Kohlgrueler | 10/10 | 4980 days | 35% |
| Maja Bogdanowicz | 8/10 | 4980 days | 34% |
| Sara Omary | 8/10 | 4983 days | 34% |
| Tim Sautter | 9/10 | 4986 days | 35% |
| Francis Runge | 8/10 | 4987 days | 34% |
| Bill and Noreen | 9/10 | 4999 days | 35% |
| Kevin Desjandino | 10/10 | 5050 days | 35% |
| Abby Rushmer | 8/10 | 5062 days | 34% |
| Benedicte and Mathilde Colas | 8/10 | 5066 days | 34% |
| Jenben | 10/10 | 5093 days | 35% |
| Loesje | 8/10 | 5124 days | 34% |
| Dovis Heinemann | 10/10 | 5322 days | 35% |
| Andreas Schacke | 7/10 | 5323 days | 32% |
| Barbara Berkhout | 9/10 | 5323 days | 35% |
| David Williams | 9/10 | 5326 days | 35% |
| Delore | 5/10 | 5331 days | 26% |
| Sabrina Germany | 10/10 | 5333 days | 35% |
| Maxine Gilman | 10/10 | 5333 days | 35% |
| Peter & Kate Carmichael | 9/10 | 5349 days | 35% |
| Tom Pratt | 6/10 | 5350 days | 30% |
| Ken | 10/10 | 5351 days | 35% |
| Russell | 9/10 | 5352 days | 35% |
| Gabriele Wendt | 9/10 | 5352 days | 35% |
| Diane Moss | 8/10 | 5352 days | 34% |
| R Straathof | 6/10 | 5354 days | 30% |
| Jonathan Philp | 7/10 | 5359 days | 32% |
| Anna | 9/10 | 5365 days | 35% |
| Lesley | 8/10 | 5398 days | 34% |
| Jensen Bresbenbeek | 8/10 | 5430 days | 34% |
| Bernhard & Brigitte Gosch | 8/10 | 5436 days | 34% |
| Thomas Klebensberger | 10/10 | 5669 days | 35% |
| Ken Talan | 10/10 | 5669 days | 35% |
| Sean Brownell | 7/10 | 5673 days | 32% |
| Mariette Salden | 9/10 | 5677 days | 35% |
| Ed Piotrowski | 7/10 | 5681 days | 32% |
| Prideaux | 6/10 | 5683 days | 30% |
| Bill Mclennan | 10/10 | 5686 days | 35% |
| Sophia Kelly | 8/10 | 5688 days | 34% |
| Dave Lidgard | 9/10 | 5691 days | 35% |
| Oppenoorth | 9/10 | 5692 days | 35% |
| Mark Walker | 9/10 | 5692 days | 35% |
| T Lipscombe | 6/10 | 5696 days | 30% |
| Daryl | 10/10 | 5697 days | 35% |
| Michael Long | 8/10 | 5697 days | 34% |
| Javier Munoz | 7/10 | 5697 days | 32% |
| Birga | 10/10 | 5701 days | 35% |
| Jerry & Floon | 8/10 | 5702 days | 34% |
| Jessica Vogels | 6/10 | 5702 days | 30% |
| Simon Vickers | 10/10 | 5703 days | 35% |
| Elise van Haastert | 9/10 | 5703 days | 35% |
| Jesper Hassel | 8/10 | 5709 days | 34% |
| Carolin Moberg | 9/10 | 5709 days | 35% |
| Flueckiger | 10/10 | 5713 days | 35% |
| Marleen Meyers | 8/10 | 5715 days | 34% |
| Dieter Uhlmann | 6/10 | 5715 days | 30% |
| Sabrina Sari | 7/10 | 5717 days | 32% |
| Claudia Vermeer | 7/10 | 5718 days | 32% |
| Irene and Thib Schneider | 10/10 | 5720 days | 35% |
| Tom Hill | 9/10 | 5727 days | 35% |
| Bronwyn Mewett | 9/10 | 5732 days | 35% |
| Morgan892 | 10/10 | 5824 days | 35% |
| Andrew Hammond | 10/10 | 5855 days | 35% |
| imbeachy | 10/10 | 5885 days | 35% |
| Trisha | 10/10 | 5916 days | 35% |
| Meg & Steve | 7/10 | 6002 days | 32% |
| rinusm | 8/10 | 6005 days | 34% |
| steveE | 9/10 | 6008 days | 35% |
| Jess | 10/10 | 6043 days | 35% |
| Inbar Yizhar Barnea | 10/10 | 6057 days | 35% |
| Peter G | 8/10 | 6063 days | 34% |
| Chris Helms | 7/10 | 6063 days | 32% |
| Jamie | 8/10 | 6089 days | 34% |
| Schygulla | 8/10 | 6089 days | 34% |
| margaret Klawitter | 10/10 | 6090 days | 35% |
| kate | 10/10 | 6094 days | 35% |
| Jules | 7/10 | 6094 days | 32% |
| Frances Hay | 8/10 | 6096 days | 34% |
| carsteng | 9/10 | 6153 days | 35% |
| Suzanne | 9/10 | 6220 days | 35% |
| Andrea | 8/10 | 6323 days | 34% |
| jessica | 7/10 | 6324 days | 32% |
| KimC | 8/10 | 6391 days | 34% |
| Denys | 7/10 | 6407 days | 32% |
| JohannaB | 10/10 | 6422 days | 35% |
| ChristineM | 10/10 | 6436 days | 35% |
| SiegfriedL | 9/10 | 6458 days | 35% |
| johanna | 9/10 | 6476 days | 35% |
| MissTraveller2009 | 10/10 | 6524 days | 35% |
| jack | 8/10 | 6525 days | 34% |
| Lisa | 10/10 | 6597 days | 35% |
| Thomas Bachmann | 9/10 | 6652 days | 35% |
| Ted Sebastian | 8/10 | 6787 days | 34% |
| Alison Street | 7/10 | 6802 days | 32% |
| Jurgen Westphal | 8/10 | 6803 days | 34% |
| John Howlett | 8/10 | 6819 days | 34% |
| Davinia | 8/10 | 6878 days | 34% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.51% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.45% |
| 198 | -3.47% |
| 199 | -3.49% |
| 200 | -3.51% |
| 201 | -3.52% |
| 202 | -3.54% |
| 203 | -3.56% |
| … | … |
Balancing Adjustment
2.35% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.