Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.30%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2860 days | 100% |
| Michael Gooch | 10/10 | 3040 days | 87% |
| Rebekka Doliva | 10/10 | 3109 days | 82% |
| Jayni L'Azou | 10/10 | 3147 days | 79% |
| Ludovic Bonneau | 10/10 | 3353 days | 65% |
| Roland Eggli | 10/10 | 3355 days | 65% |
| Mike | 8/10 | 3369 days | 62% |
| Alexander Scheibl | 7/10 | 3370 days | 58% |
| Jaroslav Kacmar | 10/10 | 3391 days | 62% |
| Gena Bond | 8/10 | 3414 days | 59% |
| Taylor Doolittle | 10/10 | 3414 days | 60% |
| Barbara Hirsch | 7/10 | 3424 days | 55% |
| Jack Halligan | 9/10 | 3427 days | 59% |
| Sam Howard | 10/10 | 3427 days | 59% |
| Kosia | 10/10 | 3462 days | 57% |
| Navina | 10/10 | 3467 days | 57% |
| HAFEZ AMRI SANUSI | 8/10 | 3467 days | 55% |
| Joanne Woo | 8/10 | 3497 days | 53% |
| Viki Kent | 10/10 | 3503 days | 54% |
| Ross D | 9/10 | 3503 days | 53% |
| Azhar Adlan | 10/10 | 3504 days | 54% |
| Anne | 9/10 | 3515 days | 52% |
| Philippa Buchanan | 9/10 | 3614 days | 45% |
| Rabiah Abdullah | 10/10 | 3711 days | 39% |
| Sarah Boettcher | 10/10 | 3717 days | 39% |
| Annika Pauly | 6/10 | 3722 days | 32% |
| Caroline Shaw | 8/10 | 3728 days | 37% |
| Julia | 7/10 | 3728 days | 35% |
| Bjoern | 6/10 | 3728 days | 31% |
| Sonya Grimm | 8/10 | 3728 days | 37% |
| Milan Maiwald | 6/10 | 3729 days | 31% |
| Lisa Fenzl | 10/10 | 3731 days | 38% |
| Afiya Levy | 10/10 | 3731 days | 38% |
| gonzalo caldiz | 9/10 | 3732 days | 37% |
| Lærke Hagelskjær | 10/10 | 3735 days | 37% |
| Juan Viscegle | 10/10 | 3736 days | 37% |
| Jonathan Foskett | 9/10 | 3738 days | 37% |
| Helen Hazelwood | 9/10 | 3738 days | 37% |
| Ruby Reynolds | 9/10 | 3738 days | 37% |
| Aaron Gunning | 10/10 | 3746 days | 37% |
| Liwen | 3/10 | 3746 days | 16% |
| Verena Konetzhi | 7/10 | 3749 days | 33% |
| Lena | 8/10 | 3753 days | 35% |
| Kim-Lara | 9/10 | 3761 days | 35% |
| Alyssa Wyer | 10/10 | 3779 days | 34% |
| Simon Striegel | 10/10 | 3780 days | 34% |
| Chris | 9/10 | 3788 days | 33% |
| Anais Touri | 10/10 | 3791 days | 33% |
| Matt and Louise | 7/10 | 3797 days | 30% |
| Daniel Hill | 9/10 | 3798 days | 32% |
| Chris | 10/10 | 3802 days | 32% |
| Neil | 8/10 | 3807 days | 31% |
| SATOKO OSONO | 8/10 | 3814 days | 31% |
| Diego Pablos | 7/10 | 3822 days | 28% |
| Pierre and Alexandra | 9/10 | 3830 days | 30% |
| Mark Van Wijk | 10/10 | 3894 days | 26% |
| David McIntosh | 9/10 | 4144 days | 8% |
| Lukas, Anne and Malte | 9/10 | 4200 days | 4% |
| Logan Leduc | 10/10 | 4205 days | 4% |
| Hubert Schmid | 8/10 | 4253 days | 0% |
| Anna Grafenstein | 8/10 | 4439 days | 27% |
| isabel Zander | 8/10 | 4442 days | 27% |
| Calvin Becker | 7/10 | 4442 days | 25% |
| Patricia Revel | 10/10 | 4444 days | 28% |
| Jacques Revel | 8/10 | 4444 days | 27% |
| Julien Joubert-Gaillard | 7/10 | 4446 days | 25% |
| Claudia Hillebrand | 8/10 | 4447 days | 27% |
| Audrey Le Bourthe | 10/10 | 4452 days | 28% |
| Stefan Glock | 8/10 | 4457 days | 27% |
| Andreas Liebe | 9/10 | 4457 days | 27% |
| Jana Rutkowski | 8/10 | 4460 days | 27% |
| Sarah Jane O'Reilly | 7/10 | 4470 days | 25% |
| Tomas Shairi | 5/10 | 4470 days | 19% |
| Agathe Dupuis | 7/10 | 4471 days | 25% |
| Florent Bouillon | 7/10 | 4471 days | 25% |
| Lena Hanhart | 6/10 | 4471 days | 23% |
| Jonas Hessel | 8/10 | 4471 days | 27% |
| Lena Wacker | 10/10 | 4485 days | 28% |
| Marius Hoffmann | 8/10 | 4491 days | 27% |
| Anna Guzewiez | 8/10 | 4493 days | 27% |
| Carina Borho | 9/10 | 4508 days | 27% |
| Lena Jensen | 9/10 | 4509 days | 27% |
| Jesper Andersen | 9/10 | 4509 days | 27% |
| Markus Spitzmueller | 9/10 | 4509 days | 27% |
| Henry Thiel | 9/10 | 4514 days | 27% |
| Christina Habranke | 9/10 | 4514 days | 27% |
| Claire Lieval | 5/10 | 4521 days | 19% |
| Nora Zeitz | 5/10 | 4532 days | 19% |
| Marc Greeve | 6/10 | 4541 days | 23% |
| Yvonne Horpershoeh | 7/10 | 4541 days | 25% |
| Ron Williams | 9/10 | 4655 days | 27% |
| Stefan | 9/10 | 4824 days | 27% |
| Bettina Fluhrer | 10/10 | 4824 days | 28% |
| Cervenka Jaroslav | 9/10 | 4831 days | 27% |
| Jitka Zenahlikova | 9/10 | 4831 days | 27% |
| Billy Koichopolos | 10/10 | 4832 days | 28% |
| Gina Lisi | 10/10 | 4832 days | 28% |
| Katey Justice | 8/10 | 4834 days | 27% |
| Andrew Grimes | 9/10 | 4834 days | 27% |
| Lynda Quartay | 9/10 | 4834 days | 27% |
| Douglas Walker | 7/10 | 4834 days | 25% |
| Kariuua S | 7/10 | 4836 days | 25% |
| Nicolas Bessiere | 7/10 | 4836 days | 25% |
| Renate | 7/10 | 4842 days | 25% |
| Erik Muchembled | 8/10 | 4843 days | 27% |
| Eric | 8/10 | 4844 days | 27% |
| Rogier Ramaker | 9/10 | 4844 days | 27% |
| Melvin Groenhof | 8/10 | 4844 days | 27% |
| Anna Neuenfeldt | 9/10 | 4845 days | 27% |
| Janine Kohlgrueler | 10/10 | 4846 days | 28% |
| Maja Bogdanowicz | 8/10 | 4846 days | 27% |
| Sara Omary | 8/10 | 4849 days | 27% |
| Tim Sautter | 9/10 | 4852 days | 27% |
| Francis Runge | 8/10 | 4853 days | 27% |
| Bill and Noreen | 9/10 | 4865 days | 27% |
| Kevin Desjandino | 10/10 | 4916 days | 28% |
| Abby Rushmer | 8/10 | 4928 days | 27% |
| Benedicte and Mathilde Colas | 8/10 | 4932 days | 27% |
| Jenben | 10/10 | 4959 days | 28% |
| Loesje | 8/10 | 4990 days | 27% |
| Dovis Heinemann | 10/10 | 5188 days | 28% |
| Andreas Schacke | 7/10 | 5189 days | 25% |
| Barbara Berkhout | 9/10 | 5189 days | 27% |
| David Williams | 9/10 | 5192 days | 27% |
| Delore | 5/10 | 5197 days | 19% |
| Sabrina Germany | 10/10 | 5199 days | 28% |
| Maxine Gilman | 10/10 | 5199 days | 28% |
| Peter & Kate Carmichael | 9/10 | 5215 days | 27% |
| Tom Pratt | 6/10 | 5216 days | 23% |
| Ken | 10/10 | 5217 days | 28% |
| Russell | 9/10 | 5218 days | 27% |
| Gabriele Wendt | 9/10 | 5218 days | 27% |
| Diane Moss | 8/10 | 5218 days | 27% |
| R Straathof | 6/10 | 5220 days | 23% |
| Jonathan Philp | 7/10 | 5225 days | 25% |
| Anna | 9/10 | 5231 days | 27% |
| Lesley | 8/10 | 5264 days | 27% |
| Jensen Bresbenbeek | 8/10 | 5296 days | 27% |
| Bernhard & Brigitte Gosch | 8/10 | 5302 days | 27% |
| Thomas Klebensberger | 10/10 | 5535 days | 28% |
| Ken Talan | 10/10 | 5535 days | 28% |
| Sean Brownell | 7/10 | 5539 days | 25% |
| Mariette Salden | 9/10 | 5543 days | 27% |
| Ed Piotrowski | 7/10 | 5547 days | 25% |
| Prideaux | 6/10 | 5549 days | 23% |
| Bill Mclennan | 10/10 | 5552 days | 28% |
| Sophia Kelly | 8/10 | 5554 days | 27% |
| Dave Lidgard | 9/10 | 5557 days | 27% |
| Oppenoorth | 9/10 | 5558 days | 27% |
| Mark Walker | 9/10 | 5558 days | 27% |
| T Lipscombe | 6/10 | 5562 days | 23% |
| Daryl | 10/10 | 5563 days | 28% |
| Michael Long | 8/10 | 5563 days | 27% |
| Javier Munoz | 7/10 | 5563 days | 25% |
| Birga | 10/10 | 5567 days | 28% |
| Jerry & Floon | 8/10 | 5568 days | 27% |
| Jessica Vogels | 6/10 | 5568 days | 23% |
| Simon Vickers | 10/10 | 5569 days | 28% |
| Elise van Haastert | 9/10 | 5569 days | 27% |
| Jesper Hassel | 8/10 | 5575 days | 27% |
| Carolin Moberg | 9/10 | 5575 days | 27% |
| Flueckiger | 10/10 | 5579 days | 28% |
| Marleen Meyers | 8/10 | 5581 days | 27% |
| Dieter Uhlmann | 6/10 | 5581 days | 23% |
| Sabrina Sari | 7/10 | 5583 days | 25% |
| Claudia Vermeer | 7/10 | 5584 days | 25% |
| Irene and Thib Schneider | 10/10 | 5586 days | 28% |
| Tom Hill | 9/10 | 5593 days | 27% |
| Bronwyn Mewett | 9/10 | 5598 days | 27% |
| Morgan892 | 10/10 | 5690 days | 28% |
| Andrew Hammond | 10/10 | 5721 days | 28% |
| imbeachy | 10/10 | 5751 days | 28% |
| Trisha | 10/10 | 5782 days | 28% |
| Meg & Steve | 7/10 | 5868 days | 25% |
| rinusm | 8/10 | 5871 days | 27% |
| steveE | 9/10 | 5874 days | 27% |
| Jess | 10/10 | 5909 days | 28% |
| Inbar Yizhar Barnea | 10/10 | 5923 days | 28% |
| Peter G | 8/10 | 5929 days | 27% |
| Chris Helms | 7/10 | 5929 days | 25% |
| Jamie | 8/10 | 5955 days | 27% |
| Schygulla | 8/10 | 5955 days | 27% |
| margaret Klawitter | 10/10 | 5956 days | 28% |
| kate | 10/10 | 5960 days | 28% |
| Jules | 7/10 | 5960 days | 25% |
| Frances Hay | 8/10 | 5962 days | 27% |
| carsteng | 9/10 | 6019 days | 27% |
| Suzanne | 9/10 | 6086 days | 27% |
| Andrea | 8/10 | 6189 days | 27% |
| jessica | 7/10 | 6190 days | 25% |
| KimC | 8/10 | 6257 days | 27% |
| Denys | 7/10 | 6273 days | 25% |
| JohannaB | 10/10 | 6288 days | 28% |
| ChristineM | 10/10 | 6302 days | 28% |
| SiegfriedL | 9/10 | 6324 days | 27% |
| johanna | 9/10 | 6342 days | 27% |
| MissTraveller2009 | 10/10 | 6390 days | 28% |
| jack | 8/10 | 6390 days | 27% |
| Lisa | 10/10 | 6462 days | 28% |
| Thomas Bachmann | 9/10 | 6517 days | 27% |
| Ted Sebastian | 8/10 | 6653 days | 27% |
| Alison Street | 7/10 | 6668 days | 25% |
| Jurgen Westphal | 8/10 | 6669 days | 27% |
| John Howlett | 8/10 | 6685 days | 27% |
| Davinia | 8/10 | 6744 days | 27% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.47% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 105 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.43% |
| 198 | -2.45% |
| 199 | -2.46% |
| 200 | -2.47% |
| 201 | -2.48% |
| 202 | -2.50% |
| 203 | -2.51% |
| … | … |
Balancing Adjustment
2.06% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.