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Ranking Score Explained

Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Jucy Cruise Milford Sound

Valid Reviews

205 Valid Reviews

The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 205 valid reviews:

Rating Count Percentage
10/10 59
29%
9/10 51
25%
8/10 50
24%
7/10 29
14%
6/10 11
5%
5/10 4
2%
4/10 0
0%
3/10 1
0%
2/10 0
0%
1/10 0
0%

84.93% Average

The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

178 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 178 face-to-face reviews:

Rating Count Percentage
10/10 43
24%
9/10 46
26%
8/10 44
25%
7/10 29
16%
6/10 11
6%
5/10 4
2%
4/10 0
0%
3/10 1
1%
2/10 0
0%
1/10 0
0%

83.60% Average

The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

86.18%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Rebecca, Colin & Leo 10/10 2940 days 100%
Michael Gooch 10/10 3121 days 87%
Rebekka Doliva 10/10 3190 days 82%
Jayni L'Azou 10/10 3228 days 79%
Ludovic Bonneau 10/10 3434 days 65%
Roland Eggli 10/10 3436 days 64%
Mike 8/10 3450 days 62%
Alexander Scheibl 7/10 3451 days 59%
Jaroslav Kacmar 10/10 3472 days 62%
Gena Bond 8/10 3495 days 59%
Taylor Doolittle 10/10 3495 days 60%
Barbara Hirsch 7/10 3505 days 55%
Jack Halligan 9/10 3508 days 59%
Sam Howard 10/10 3508 days 59%
Kosia 10/10 3543 days 57%
Navina 10/10 3548 days 56%
HAFEZ AMRI SANUSI 8/10 3548 days 55%
Joanne Woo 8/10 3578 days 53%
Viki Kent 10/10 3584 days 54%
Ross D 9/10 3584 days 53%
Azhar Adlan 10/10 3585 days 54%
Anne 9/10 3596 days 52%
Philippa Buchanan 9/10 3694 days 45%
Rabiah Abdullah 10/10 3792 days 39%
Sarah Boettcher 10/10 3798 days 38%
Annika Pauly 6/10 3803 days 32%
Caroline Shaw 8/10 3809 days 37%
Julia 7/10 3809 days 35%
Bjoern 6/10 3809 days 32%
Sonya Grimm 8/10 3809 days 37%
Milan Maiwald 6/10 3810 days 32%
Lisa Fenzl 10/10 3812 days 37%
Afiya Levy 10/10 3812 days 37%
gonzalo caldiz 9/10 3813 days 37%
Lærke Hagelskjær 10/10 3816 days 37%
Juan Viscegle 10/10 3817 days 37%
Jonathan Foskett 9/10 3819 days 37%
Helen Hazelwood 9/10 3819 days 37%
Ruby Reynolds 9/10 3819 days 37%
Aaron Gunning 10/10 3827 days 36%
Liwen 3/10 3827 days 18%
Verena Konetzhi 7/10 3830 days 33%
Lena 8/10 3834 days 35%
Kim-Lara 9/10 3842 days 35%
Alyssa Wyer 10/10 3860 days 34%
Simon Striegel 10/10 3861 days 34%
Chris 9/10 3869 days 33%
Anais Touri 10/10 3872 days 33%
Matt and Louise 7/10 3878 days 30%
Daniel Hill 9/10 3879 days 32%
Chris 10/10 3883 days 32%
Neil 8/10 3888 days 31%
SATOKO OSONO 8/10 3895 days 31%
Diego Pablos 7/10 3903 days 29%
Pierre and Alexandra 9/10 3911 days 30%
Mark Van Wijk 10/10 3975 days 26%
David McIntosh 9/10 4225 days 8%
Lukas, Anne and Malte 9/10 4281 days 4%
Logan Leduc 10/10 4286 days 4%
Hubert Schmid 8/10 4334 days 0%
Anna Grafenstein 8/10 4520 days 33%
isabel Zander 8/10 4523 days 33%
Calvin Becker 7/10 4523 days 31%
Patricia Revel 10/10 4525 days 33%
Jacques Revel 8/10 4525 days 33%
Julien Joubert-Gaillard 7/10 4527 days 31%
Claudia Hillebrand 8/10 4528 days 33%
Audrey Le Bourthe 10/10 4533 days 33%
Stefan Glock 8/10 4538 days 33%
Andreas Liebe 9/10 4538 days 33%
Jana Rutkowski 8/10 4541 days 33%
Sarah Jane O'Reilly 7/10 4551 days 31%
Tomas Shairi 5/10 4551 days 25%
Agathe Dupuis 7/10 4552 days 31%
Florent Bouillon 7/10 4552 days 31%
Lena Hanhart 6/10 4552 days 28%
Jonas Hessel 8/10 4552 days 33%
Lena Wacker 10/10 4566 days 33%
Marius Hoffmann 8/10 4572 days 33%
Anna Guzewiez 8/10 4574 days 33%
Carina Borho 9/10 4589 days 33%
Lena Jensen 9/10 4590 days 33%
Jesper Andersen 9/10 4590 days 33%
Markus Spitzmueller 9/10 4590 days 33%
Henry Thiel 9/10 4595 days 33%
Christina Habranke 9/10 4595 days 33%
Claire Lieval 5/10 4602 days 25%
Nora Zeitz 5/10 4613 days 25%
Marc Greeve 6/10 4622 days 28%
Yvonne Horpershoeh 7/10 4622 days 31%
Ron Williams 9/10 4735 days 33%
Stefan 9/10 4905 days 33%
Bettina Fluhrer 10/10 4905 days 33%
Cervenka Jaroslav 9/10 4912 days 33%
Jitka Zenahlikova 9/10 4912 days 33%
Billy Koichopolos 10/10 4913 days 33%
Gina Lisi 10/10 4913 days 33%
Katey Justice 8/10 4915 days 33%
Andrew Grimes 9/10 4915 days 33%
Lynda Quartay 9/10 4915 days 33%
Douglas Walker 7/10 4915 days 31%
Kariuua S 7/10 4917 days 31%
Nicolas Bessiere 7/10 4917 days 31%
Renate 7/10 4923 days 31%
Erik Muchembled 8/10 4924 days 33%
Eric 8/10 4925 days 33%
Rogier Ramaker 9/10 4925 days 33%
Melvin Groenhof 8/10 4925 days 33%
Anna Neuenfeldt 9/10 4926 days 33%
Janine Kohlgrueler 10/10 4927 days 33%
Maja Bogdanowicz 8/10 4927 days 33%
Sara Omary 8/10 4930 days 33%
Tim Sautter 9/10 4933 days 33%
Francis Runge 8/10 4934 days 33%
Bill and Noreen 9/10 4946 days 33%
Kevin Desjandino 10/10 4997 days 33%
Abby Rushmer 8/10 5009 days 33%
Benedicte and Mathilde Colas 8/10 5013 days 33%
Jenben 10/10 5040 days 33%
Loesje 8/10 5071 days 33%
Dovis Heinemann 10/10 5269 days 33%
Andreas Schacke 7/10 5270 days 31%
Barbara Berkhout 9/10 5270 days 33%
David Williams 9/10 5273 days 33%
Delore 5/10 5278 days 25%
Sabrina Germany 10/10 5280 days 33%
Maxine Gilman 10/10 5280 days 33%
Peter & Kate Carmichael 9/10 5296 days 33%
Tom Pratt 6/10 5297 days 28%
Ken 10/10 5298 days 33%
Russell 9/10 5299 days 33%
Gabriele Wendt 9/10 5299 days 33%
Diane Moss 8/10 5299 days 33%
R Straathof 6/10 5301 days 28%
Jonathan Philp 7/10 5306 days 31%
Anna 9/10 5312 days 33%
Lesley 8/10 5345 days 33%
Jensen Bresbenbeek 8/10 5377 days 33%
Bernhard & Brigitte Gosch 8/10 5383 days 33%
Thomas Klebensberger 10/10 5615 days 33%
Ken Talan 10/10 5615 days 33%
Sean Brownell 7/10 5620 days 31%
Mariette Salden 9/10 5624 days 33%
Ed Piotrowski 7/10 5628 days 31%
Prideaux 6/10 5630 days 28%
Bill Mclennan 10/10 5633 days 33%
Sophia Kelly 8/10 5635 days 33%
Dave Lidgard 9/10 5638 days 33%
Oppenoorth 9/10 5639 days 33%
Mark Walker 9/10 5639 days 33%
T Lipscombe 6/10 5643 days 28%
Daryl 10/10 5644 days 33%
Michael Long 8/10 5644 days 33%
Javier Munoz 7/10 5644 days 31%
Birga 10/10 5648 days 33%
Jerry & Floon 8/10 5649 days 33%
Jessica Vogels 6/10 5649 days 28%
Simon Vickers 10/10 5650 days 33%
Elise van Haastert 9/10 5650 days 33%
Jesper Hassel 8/10 5656 days 33%
Carolin Moberg 9/10 5656 days 33%
Flueckiger 10/10 5660 days 33%
Marleen Meyers 8/10 5662 days 33%
Dieter Uhlmann 6/10 5662 days 28%
Sabrina Sari 7/10 5664 days 31%
Claudia Vermeer 7/10 5665 days 31%
Irene and Thib Schneider 10/10 5667 days 33%
Tom Hill 9/10 5674 days 33%
Bronwyn Mewett 9/10 5679 days 33%
Morgan892 10/10 5771 days 33%
Andrew Hammond 10/10 5802 days 33%
imbeachy 10/10 5831 days 33%
Trisha 10/10 5862 days 33%
Meg & Steve 7/10 5948 days 31%
rinusm 8/10 5951 days 33%
steveE 9/10 5954 days 33%
Jess 10/10 5990 days 33%
Inbar Yizhar Barnea 10/10 6004 days 33%
Peter G 8/10 6010 days 33%
Chris Helms 7/10 6010 days 31%
Jamie 8/10 6036 days 33%
Schygulla 8/10 6036 days 33%
margaret Klawitter 10/10 6037 days 33%
kate 10/10 6041 days 33%
Jules 7/10 6041 days 31%
Frances Hay 8/10 6043 days 33%
carsteng 9/10 6100 days 33%
Suzanne 9/10 6167 days 33%
Andrea 8/10 6269 days 33%
jessica 7/10 6270 days 31%
KimC 8/10 6337 days 33%
Denys 7/10 6354 days 31%
JohannaB 10/10 6369 days 33%
ChristineM 10/10 6383 days 33%
SiegfriedL 9/10 6405 days 33%
johanna 9/10 6423 days 33%
MissTraveller2009 10/10 6471 days 33%
jack 8/10 6471 days 33%
Lisa 10/10 6543 days 33%
Thomas Bachmann 9/10 6598 days 33%
Ted Sebastian 8/10 6734 days 33%
Alison Street 7/10 6749 days 31%
Jurgen Westphal 8/10 6750 days 33%
John Howlett 8/10 6766 days 33%
Davinia 8/10 6825 days 33%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.36% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 110 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
… …
197 -2.33%
198 -2.34%
199 -2.35%
200 -2.36%
201 -2.37%
202 -2.39%
203 -2.40%
… …

Balancing Adjustment

2.07% Adjustment

Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.

You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.

We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.

Final Ranking Score

86%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.