G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.05%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2318 days | 100% |
| Michael Gooch | 10/10 | 2499 days | 91% |
| Rebekka Doliva | 10/10 | 2567 days | 88% |
| Jayni L'Azou | 10/10 | 2605 days | 86% |
| Ludovic Bonneau | 10/10 | 2811 days | 76% |
| Roland Eggli | 10/10 | 2813 days | 76% |
| Mike | 8/10 | 2827 days | 74% |
| Alexander Scheibl | 7/10 | 2828 days | 70% |
| Jaroslav Kacmar | 10/10 | 2849 days | 74% |
| Gena Bond | 8/10 | 2872 days | 72% |
| Taylor Doolittle | 10/10 | 2872 days | 73% |
| Barbara Hirsch | 7/10 | 2882 days | 68% |
| Jack Halligan | 9/10 | 2885 days | 72% |
| Sam Howard | 10/10 | 2885 days | 72% |
| Kosia | 10/10 | 2920 days | 71% |
| Navina | 10/10 | 2925 days | 70% |
| HAFEZ AMRI SANUSI | 8/10 | 2926 days | 69% |
| Joanne Woo | 8/10 | 2956 days | 68% |
| Viki Kent | 10/10 | 2961 days | 69% |
| Ross D | 9/10 | 2961 days | 68% |
| Azhar Adlan | 10/10 | 2962 days | 69% |
| Anne | 9/10 | 2973 days | 67% |
| Philippa Buchanan | 9/10 | 3072 days | 63% |
| Rabiah Abdullah | 10/10 | 3170 days | 59% |
| Sarah Boettcher | 10/10 | 3175 days | 58% |
| Annika Pauly | 6/10 | 3180 days | 50% |
| Caroline Shaw | 8/10 | 3186 days | 57% |
| Julia | 7/10 | 3186 days | 54% |
| Bjoern | 6/10 | 3186 days | 50% |
| Sonya Grimm | 8/10 | 3186 days | 57% |
| Milan Maiwald | 6/10 | 3187 days | 50% |
| Lisa Fenzl | 10/10 | 3189 days | 58% |
| Afiya Levy | 10/10 | 3189 days | 58% |
| gonzalo caldiz | 9/10 | 3190 days | 57% |
| Lærke Hagelskjær | 10/10 | 3193 days | 57% |
| Juan Viscegle | 10/10 | 3194 days | 57% |
| Jonathan Foskett | 9/10 | 3196 days | 57% |
| Helen Hazelwood | 9/10 | 3196 days | 57% |
| Ruby Reynolds | 9/10 | 3196 days | 57% |
| Aaron Gunning | 10/10 | 3204 days | 57% |
| Liwen | 3/10 | 3204 days | 31% |
| Verena Konetzhi | 7/10 | 3207 days | 53% |
| Lena | 8/10 | 3211 days | 55% |
| Kim-Lara | 9/10 | 3219 days | 56% |
| Alyssa Wyer | 10/10 | 3237 days | 55% |
| Simon Striegel | 10/10 | 3238 days | 55% |
| Chris | 9/10 | 3246 days | 54% |
| Anais Touri | 10/10 | 3249 days | 55% |
| Matt and Louise | 7/10 | 3255 days | 51% |
| Daniel Hill | 9/10 | 3256 days | 54% |
| Chris | 10/10 | 3261 days | 54% |
| Neil | 8/10 | 3265 days | 53% |
| SATOKO OSONO | 8/10 | 3272 days | 53% |
| Diego Pablos | 7/10 | 3280 days | 50% |
| Pierre and Alexandra | 9/10 | 3288 days | 52% |
| Mark Van Wijk | 10/10 | 3353 days | 50% |
| David McIntosh | 9/10 | 3602 days | 37% |
| Lukas, Anne and Malte | 9/10 | 3658 days | 34% |
| Logan Leduc | 10/10 | 3663 days | 35% |
| Hubert Schmid | 8/10 | 3711 days | 32% |
| Anna Grafenstein | 8/10 | 3897 days | 23% |
| isabel Zander | 8/10 | 3900 days | 23% |
| Calvin Becker | 7/10 | 3900 days | 21% |
| Patricia Revel | 10/10 | 3902 days | 23% |
| Jacques Revel | 8/10 | 3902 days | 22% |
| Julien Joubert-Gaillard | 7/10 | 3904 days | 21% |
| Claudia Hillebrand | 8/10 | 3905 days | 22% |
| Audrey Le Bourthe | 10/10 | 3910 days | 23% |
| Stefan Glock | 8/10 | 3915 days | 22% |
| Andreas Liebe | 9/10 | 3915 days | 22% |
| Jana Rutkowski | 8/10 | 3918 days | 22% |
| Sarah Jane O'Reilly | 7/10 | 3928 days | 20% |
| Tomas Shairi | 5/10 | 3928 days | 16% |
| Agathe Dupuis | 7/10 | 3929 days | 20% |
| Florent Bouillon | 7/10 | 3929 days | 20% |
| Lena Hanhart | 6/10 | 3929 days | 19% |
| Jonas Hessel | 8/10 | 3929 days | 21% |
| Lena Wacker | 10/10 | 3943 days | 21% |
| Marius Hoffmann | 8/10 | 3949 days | 20% |
| Anna Guzewiez | 8/10 | 3951 days | 20% |
| Carina Borho | 9/10 | 3966 days | 20% |
| Lena Jensen | 9/10 | 3967 days | 20% |
| Jesper Andersen | 9/10 | 3967 days | 20% |
| Markus Spitzmueller | 9/10 | 3967 days | 20% |
| Henry Thiel | 9/10 | 3972 days | 19% |
| Christina Habranke | 9/10 | 3972 days | 19% |
| Claire Lieval | 5/10 | 3979 days | 15% |
| Nora Zeitz | 5/10 | 3990 days | 14% |
| Marc Greeve | 6/10 | 3999 days | 16% |
| Yvonne Horpershoeh | 7/10 | 3999 days | 17% |
| Ron Williams | 9/10 | 4113 days | 13% |
| Stefan | 9/10 | 4282 days | 4% |
| Bettina Fluhrer | 10/10 | 4282 days | 4% |
| Cervenka Jaroslav | 9/10 | 4289 days | 4% |
| Jitka Zenahlikova | 9/10 | 4289 days | 4% |
| Billy Koichopolos | 10/10 | 4290 days | 4% |
| Gina Lisi | 10/10 | 4290 days | 4% |
| Katey Justice | 8/10 | 4292 days | 4% |
| Andrew Grimes | 9/10 | 4292 days | 4% |
| Lynda Quartay | 9/10 | 4292 days | 4% |
| Douglas Walker | 7/10 | 4292 days | 4% |
| Kariuua S | 7/10 | 4294 days | 4% |
| Nicolas Bessiere | 7/10 | 4294 days | 4% |
| Renate | 7/10 | 4300 days | 3% |
| Erik Muchembled | 8/10 | 4301 days | 3% |
| Eric | 8/10 | 4302 days | 3% |
| Rogier Ramaker | 9/10 | 4302 days | 3% |
| Melvin Groenhof | 8/10 | 4302 days | 3% |
| Anna Neuenfeldt | 9/10 | 4303 days | 3% |
| Janine Kohlgrueler | 10/10 | 4304 days | 3% |
| Maja Bogdanowicz | 8/10 | 4304 days | 3% |
| Sara Omary | 8/10 | 4307 days | 3% |
| Tim Sautter | 9/10 | 4310 days | 3% |
| Francis Runge | 8/10 | 4311 days | 3% |
| Bill and Noreen | 9/10 | 4323 days | 2% |
| Kevin Desjandino | 10/10 | 4374 days | 0% |
| Abby Rushmer | 8/10 | 4386 days | 24% |
| Benedicte and Mathilde Colas | 8/10 | 4390 days | 24% |
| Jenben | 10/10 | 4417 days | 25% |
| Loesje | 8/10 | 4448 days | 24% |
| Dovis Heinemann | 10/10 | 4646 days | 25% |
| Andreas Schacke | 7/10 | 4647 days | 23% |
| Barbara Berkhout | 9/10 | 4647 days | 24% |
| David Williams | 9/10 | 4650 days | 24% |
| Delore | 5/10 | 4655 days | 19% |
| Sabrina Germany | 10/10 | 4657 days | 25% |
| Maxine Gilman | 10/10 | 4657 days | 25% |
| Peter & Kate Carmichael | 9/10 | 4673 days | 24% |
| Tom Pratt | 6/10 | 4674 days | 21% |
| Ken | 10/10 | 4675 days | 25% |
| Russell | 9/10 | 4676 days | 24% |
| Gabriele Wendt | 9/10 | 4676 days | 24% |
| Diane Moss | 8/10 | 4676 days | 24% |
| R Straathof | 6/10 | 4678 days | 21% |
| Jonathan Philp | 7/10 | 4683 days | 23% |
| Anna | 9/10 | 4689 days | 24% |
| Lesley | 8/10 | 4722 days | 24% |
| Jensen Bresbenbeek | 8/10 | 4754 days | 24% |
| Bernhard & Brigitte Gosch | 8/10 | 4760 days | 24% |
| Thomas Klebensberger | 10/10 | 4993 days | 25% |
| Ken Talan | 10/10 | 4993 days | 25% |
| Sean Brownell | 7/10 | 4997 days | 23% |
| Mariette Salden | 9/10 | 5001 days | 24% |
| Ed Piotrowski | 7/10 | 5005 days | 23% |
| Prideaux | 6/10 | 5007 days | 21% |
| Bill Mclennan | 10/10 | 5010 days | 25% |
| Sophia Kelly | 8/10 | 5012 days | 24% |
| Dave Lidgard | 9/10 | 5015 days | 24% |
| Oppenoorth | 9/10 | 5016 days | 24% |
| Mark Walker | 9/10 | 5016 days | 24% |
| T Lipscombe | 6/10 | 5020 days | 21% |
| Daryl | 10/10 | 5021 days | 25% |
| Michael Long | 8/10 | 5021 days | 24% |
| Javier Munoz | 7/10 | 5021 days | 23% |
| Birga | 10/10 | 5025 days | 25% |
| Jerry & Floon | 8/10 | 5026 days | 24% |
| Jessica Vogels | 6/10 | 5026 days | 21% |
| Simon Vickers | 10/10 | 5027 days | 25% |
| Elise van Haastert | 9/10 | 5027 days | 24% |
| Jesper Hassel | 8/10 | 5033 days | 24% |
| Carolin Moberg | 9/10 | 5033 days | 24% |
| Flueckiger | 10/10 | 5037 days | 25% |
| Marleen Meyers | 8/10 | 5039 days | 24% |
| Dieter Uhlmann | 6/10 | 5039 days | 21% |
| Sabrina Sari | 7/10 | 5041 days | 23% |
| Claudia Vermeer | 7/10 | 5042 days | 23% |
| Irene and Thib Schneider | 10/10 | 5044 days | 25% |
| Tom Hill | 9/10 | 5051 days | 24% |
| Bronwyn Mewett | 9/10 | 5056 days | 24% |
| Morgan892 | 10/10 | 5148 days | 25% |
| Andrew Hammond | 10/10 | 5179 days | 25% |
| imbeachy | 10/10 | 5209 days | 25% |
| Trisha | 10/10 | 5240 days | 25% |
| Meg & Steve | 7/10 | 5326 days | 23% |
| rinusm | 8/10 | 5329 days | 24% |
| steveE | 9/10 | 5332 days | 24% |
| Jess | 10/10 | 5367 days | 25% |
| Inbar Yizhar Barnea | 10/10 | 5381 days | 25% |
| Peter G | 8/10 | 5387 days | 24% |
| Chris Helms | 7/10 | 5387 days | 23% |
| Jamie | 8/10 | 5413 days | 24% |
| Schygulla | 8/10 | 5413 days | 24% |
| margaret Klawitter | 10/10 | 5414 days | 25% |
| kate | 10/10 | 5418 days | 25% |
| Jules | 7/10 | 5418 days | 23% |
| Frances Hay | 8/10 | 5420 days | 24% |
| carsteng | 9/10 | 5477 days | 24% |
| Suzanne | 9/10 | 5544 days | 24% |
| Andrea | 8/10 | 5647 days | 24% |
| jessica | 7/10 | 5648 days | 23% |
| KimC | 8/10 | 5715 days | 24% |
| Denys | 7/10 | 5731 days | 23% |
| JohannaB | 10/10 | 5746 days | 25% |
| ChristineM | 10/10 | 5760 days | 25% |
| SiegfriedL | 9/10 | 5782 days | 24% |
| johanna | 9/10 | 5800 days | 24% |
| MissTraveller2009 | 10/10 | 5848 days | 25% |
| jack | 8/10 | 5849 days | 24% |
| Lisa | 10/10 | 5920 days | 25% |
| Thomas Bachmann | 9/10 | 5975 days | 24% |
| Ted Sebastian | 8/10 | 6111 days | 24% |
| Alison Street | 7/10 | 6126 days | 23% |
| Jurgen Westphal | 8/10 | 6127 days | 24% |
| John Howlett | 8/10 | 6143 days | 24% |
| Davinia | 8/10 | 6202 days | 24% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
2.25% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.