G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.10%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2444 days | 100% |
| Michael Gooch | 10/10 | 2625 days | 90% |
| Rebekka Doliva | 10/10 | 2693 days | 86% |
| Jayni L'Azou | 10/10 | 2731 days | 84% |
| Ludovic Bonneau | 10/10 | 2937 days | 73% |
| Roland Eggli | 10/10 | 2939 days | 72% |
| Mike | 8/10 | 2953 days | 70% |
| Alexander Scheibl | 7/10 | 2954 days | 66% |
| Jaroslav Kacmar | 10/10 | 2975 days | 70% |
| Gena Bond | 8/10 | 2998 days | 68% |
| Taylor Doolittle | 10/10 | 2998 days | 69% |
| Barbara Hirsch | 7/10 | 3008 days | 63% |
| Jack Halligan | 9/10 | 3011 days | 68% |
| Sam Howard | 10/10 | 3011 days | 68% |
| Kosia | 10/10 | 3046 days | 66% |
| Navina | 10/10 | 3051 days | 66% |
| HAFEZ AMRI SANUSI | 8/10 | 3052 days | 65% |
| Joanne Woo | 8/10 | 3082 days | 63% |
| Viki Kent | 10/10 | 3087 days | 64% |
| Ross D | 9/10 | 3087 days | 63% |
| Azhar Adlan | 10/10 | 3088 days | 64% |
| Anne | 9/10 | 3099 days | 63% |
| Philippa Buchanan | 9/10 | 3198 days | 57% |
| Rabiah Abdullah | 10/10 | 3296 days | 53% |
| Sarah Boettcher | 10/10 | 3301 days | 52% |
| Annika Pauly | 6/10 | 3306 days | 44% |
| Caroline Shaw | 8/10 | 3312 days | 51% |
| Julia | 7/10 | 3312 days | 48% |
| Bjoern | 6/10 | 3312 days | 43% |
| Sonya Grimm | 8/10 | 3312 days | 51% |
| Milan Maiwald | 6/10 | 3313 days | 43% |
| Lisa Fenzl | 10/10 | 3315 days | 52% |
| Afiya Levy | 10/10 | 3315 days | 52% |
| gonzalo caldiz | 9/10 | 3316 days | 51% |
| Lærke Hagelskjær | 10/10 | 3319 days | 51% |
| Juan Viscegle | 10/10 | 3320 days | 51% |
| Jonathan Foskett | 9/10 | 3322 days | 51% |
| Helen Hazelwood | 9/10 | 3322 days | 51% |
| Ruby Reynolds | 9/10 | 3322 days | 51% |
| Aaron Gunning | 10/10 | 3330 days | 51% |
| Liwen | 3/10 | 3330 days | 24% |
| Verena Konetzhi | 7/10 | 3333 days | 46% |
| Lena | 8/10 | 3337 days | 49% |
| Kim-Lara | 9/10 | 3345 days | 49% |
| Alyssa Wyer | 10/10 | 3363 days | 49% |
| Simon Striegel | 10/10 | 3364 days | 49% |
| Chris | 9/10 | 3372 days | 48% |
| Anais Touri | 10/10 | 3375 days | 48% |
| Matt and Louise | 7/10 | 3381 days | 44% |
| Daniel Hill | 9/10 | 3382 days | 47% |
| Chris | 10/10 | 3387 days | 48% |
| Neil | 8/10 | 3391 days | 46% |
| SATOKO OSONO | 8/10 | 3398 days | 46% |
| Diego Pablos | 7/10 | 3406 days | 43% |
| Pierre and Alexandra | 9/10 | 3414 days | 45% |
| Mark Van Wijk | 10/10 | 3479 days | 42% |
| David McIntosh | 9/10 | 3728 days | 28% |
| Lukas, Anne and Malte | 9/10 | 3784 days | 25% |
| Logan Leduc | 10/10 | 3789 days | 25% |
| Hubert Schmid | 8/10 | 3837 days | 22% |
| Anna Grafenstein | 8/10 | 4023 days | 12% |
| isabel Zander | 8/10 | 4026 days | 12% |
| Calvin Becker | 7/10 | 4026 days | 11% |
| Patricia Revel | 10/10 | 4028 days | 12% |
| Jacques Revel | 8/10 | 4028 days | 11% |
| Julien Joubert-Gaillard | 7/10 | 4030 days | 10% |
| Claudia Hillebrand | 8/10 | 4031 days | 11% |
| Audrey Le Bourthe | 10/10 | 4036 days | 11% |
| Stefan Glock | 8/10 | 4041 days | 11% |
| Andreas Liebe | 9/10 | 4041 days | 11% |
| Jana Rutkowski | 8/10 | 4044 days | 11% |
| Sarah Jane O'Reilly | 7/10 | 4054 days | 9% |
| Tomas Shairi | 5/10 | 4054 days | 6% |
| Agathe Dupuis | 7/10 | 4055 days | 9% |
| Florent Bouillon | 7/10 | 4055 days | 9% |
| Lena Hanhart | 6/10 | 4055 days | 8% |
| Jonas Hessel | 8/10 | 4055 days | 10% |
| Lena Wacker | 10/10 | 4069 days | 10% |
| Marius Hoffmann | 8/10 | 4075 days | 9% |
| Anna Guzewiez | 8/10 | 4077 days | 9% |
| Carina Borho | 9/10 | 4092 days | 8% |
| Lena Jensen | 9/10 | 4093 days | 8% |
| Jesper Andersen | 9/10 | 4093 days | 8% |
| Markus Spitzmueller | 9/10 | 4093 days | 8% |
| Henry Thiel | 9/10 | 4098 days | 8% |
| Christina Habranke | 9/10 | 4098 days | 8% |
| Claire Lieval | 5/10 | 4105 days | 4% |
| Nora Zeitz | 5/10 | 4116 days | 3% |
| Marc Greeve | 6/10 | 4125 days | 4% |
| Yvonne Horpershoeh | 7/10 | 4125 days | 5% |
| Ron Williams | 9/10 | 4239 days | 0% |
| Stefan | 9/10 | 4408 days | 20% |
| Bettina Fluhrer | 10/10 | 4408 days | 21% |
| Cervenka Jaroslav | 9/10 | 4415 days | 20% |
| Jitka Zenahlikova | 9/10 | 4415 days | 20% |
| Billy Koichopolos | 10/10 | 4416 days | 21% |
| Gina Lisi | 10/10 | 4416 days | 21% |
| Katey Justice | 8/10 | 4418 days | 20% |
| Andrew Grimes | 9/10 | 4418 days | 20% |
| Lynda Quartay | 9/10 | 4418 days | 20% |
| Douglas Walker | 7/10 | 4418 days | 19% |
| Kariuua S | 7/10 | 4420 days | 19% |
| Nicolas Bessiere | 7/10 | 4420 days | 19% |
| Renate | 7/10 | 4426 days | 19% |
| Erik Muchembled | 8/10 | 4427 days | 20% |
| Eric | 8/10 | 4428 days | 20% |
| Rogier Ramaker | 9/10 | 4428 days | 20% |
| Melvin Groenhof | 8/10 | 4428 days | 20% |
| Anna Neuenfeldt | 9/10 | 4429 days | 20% |
| Janine Kohlgrueler | 10/10 | 4430 days | 21% |
| Maja Bogdanowicz | 8/10 | 4430 days | 20% |
| Sara Omary | 8/10 | 4433 days | 20% |
| Tim Sautter | 9/10 | 4436 days | 20% |
| Francis Runge | 8/10 | 4437 days | 20% |
| Bill and Noreen | 9/10 | 4449 days | 20% |
| Kevin Desjandino | 10/10 | 4500 days | 21% |
| Abby Rushmer | 8/10 | 4512 days | 20% |
| Benedicte and Mathilde Colas | 8/10 | 4516 days | 20% |
| Jenben | 10/10 | 4543 days | 21% |
| Loesje | 8/10 | 4574 days | 20% |
| Dovis Heinemann | 10/10 | 4772 days | 21% |
| Andreas Schacke | 7/10 | 4773 days | 19% |
| Barbara Berkhout | 9/10 | 4773 days | 20% |
| David Williams | 9/10 | 4776 days | 20% |
| Delore | 5/10 | 4781 days | 14% |
| Sabrina Germany | 10/10 | 4783 days | 21% |
| Maxine Gilman | 10/10 | 4783 days | 21% |
| Peter & Kate Carmichael | 9/10 | 4799 days | 20% |
| Tom Pratt | 6/10 | 4800 days | 17% |
| Ken | 10/10 | 4801 days | 21% |
| Russell | 9/10 | 4802 days | 20% |
| Gabriele Wendt | 9/10 | 4802 days | 20% |
| Diane Moss | 8/10 | 4802 days | 20% |
| R Straathof | 6/10 | 4804 days | 17% |
| Jonathan Philp | 7/10 | 4809 days | 19% |
| Anna | 9/10 | 4815 days | 20% |
| Lesley | 8/10 | 4848 days | 20% |
| Jensen Bresbenbeek | 8/10 | 4880 days | 20% |
| Bernhard & Brigitte Gosch | 8/10 | 4886 days | 20% |
| Thomas Klebensberger | 10/10 | 5119 days | 21% |
| Ken Talan | 10/10 | 5119 days | 21% |
| Sean Brownell | 7/10 | 5123 days | 19% |
| Mariette Salden | 9/10 | 5127 days | 20% |
| Ed Piotrowski | 7/10 | 5131 days | 19% |
| Prideaux | 6/10 | 5133 days | 17% |
| Bill Mclennan | 10/10 | 5136 days | 21% |
| Sophia Kelly | 8/10 | 5138 days | 20% |
| Dave Lidgard | 9/10 | 5141 days | 20% |
| Oppenoorth | 9/10 | 5142 days | 20% |
| Mark Walker | 9/10 | 5142 days | 20% |
| T Lipscombe | 6/10 | 5146 days | 17% |
| Daryl | 10/10 | 5147 days | 21% |
| Michael Long | 8/10 | 5147 days | 20% |
| Javier Munoz | 7/10 | 5147 days | 19% |
| Birga | 10/10 | 5151 days | 21% |
| Jerry & Floon | 8/10 | 5152 days | 20% |
| Jessica Vogels | 6/10 | 5152 days | 17% |
| Simon Vickers | 10/10 | 5153 days | 21% |
| Elise van Haastert | 9/10 | 5153 days | 20% |
| Jesper Hassel | 8/10 | 5159 days | 20% |
| Carolin Moberg | 9/10 | 5159 days | 20% |
| Flueckiger | 10/10 | 5163 days | 21% |
| Marleen Meyers | 8/10 | 5165 days | 20% |
| Dieter Uhlmann | 6/10 | 5165 days | 17% |
| Sabrina Sari | 7/10 | 5167 days | 19% |
| Claudia Vermeer | 7/10 | 5168 days | 19% |
| Irene and Thib Schneider | 10/10 | 5170 days | 21% |
| Tom Hill | 9/10 | 5177 days | 20% |
| Bronwyn Mewett | 9/10 | 5182 days | 20% |
| Morgan892 | 10/10 | 5274 days | 21% |
| Andrew Hammond | 10/10 | 5305 days | 21% |
| imbeachy | 10/10 | 5335 days | 21% |
| Trisha | 10/10 | 5366 days | 21% |
| Meg & Steve | 7/10 | 5452 days | 19% |
| rinusm | 8/10 | 5455 days | 20% |
| steveE | 9/10 | 5458 days | 20% |
| Jess | 10/10 | 5493 days | 21% |
| Inbar Yizhar Barnea | 10/10 | 5507 days | 21% |
| Peter G | 8/10 | 5513 days | 20% |
| Chris Helms | 7/10 | 5513 days | 19% |
| Jamie | 8/10 | 5539 days | 20% |
| Schygulla | 8/10 | 5539 days | 20% |
| margaret Klawitter | 10/10 | 5540 days | 21% |
| kate | 10/10 | 5544 days | 21% |
| Jules | 7/10 | 5544 days | 19% |
| Frances Hay | 8/10 | 5546 days | 20% |
| carsteng | 9/10 | 5603 days | 20% |
| Suzanne | 9/10 | 5670 days | 20% |
| Andrea | 8/10 | 5773 days | 20% |
| jessica | 7/10 | 5774 days | 19% |
| KimC | 8/10 | 5841 days | 20% |
| Denys | 7/10 | 5858 days | 19% |
| JohannaB | 10/10 | 5872 days | 21% |
| ChristineM | 10/10 | 5886 days | 21% |
| SiegfriedL | 9/10 | 5908 days | 20% |
| johanna | 9/10 | 5927 days | 20% |
| MissTraveller2009 | 10/10 | 5974 days | 21% |
| jack | 8/10 | 5975 days | 20% |
| Lisa | 10/10 | 6047 days | 21% |
| Thomas Bachmann | 9/10 | 6102 days | 20% |
| Ted Sebastian | 8/10 | 6237 days | 20% |
| Alison Street | 7/10 | 6252 days | 19% |
| Jurgen Westphal | 8/10 | 6253 days | 20% |
| John Howlett | 8/10 | 6269 days | 20% |
| Davinia | 8/10 | 6328 days | 20% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.57% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 63 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.51% |
| 198 | -3.53% |
| 199 | -3.55% |
| 200 | -3.57% |
| 201 | -3.58% |
| 202 | -3.60% |
| 203 | -3.62% |
| … | … |
Balancing Adjustment
2.13% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.