G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.04%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2759 days | 100% |
| Michael Gooch | 10/10 | 2940 days | 89% |
| Rebekka Doliva | 10/10 | 3008 days | 85% |
| Jayni L'Azou | 10/10 | 3046 days | 82% |
| Ludovic Bonneau | 10/10 | 3252 days | 69% |
| Roland Eggli | 10/10 | 3254 days | 69% |
| Mike | 8/10 | 3268 days | 67% |
| Alexander Scheibl | 7/10 | 3269 days | 64% |
| Jaroslav Kacmar | 10/10 | 3290 days | 67% |
| Gena Bond | 8/10 | 3313 days | 64% |
| Taylor Doolittle | 10/10 | 3313 days | 66% |
| Barbara Hirsch | 7/10 | 3323 days | 60% |
| Jack Halligan | 9/10 | 3326 days | 64% |
| Sam Howard | 10/10 | 3326 days | 65% |
| Kosia | 10/10 | 3361 days | 63% |
| Navina | 10/10 | 3366 days | 62% |
| HAFEZ AMRI SANUSI | 8/10 | 3367 days | 61% |
| Joanne Woo | 8/10 | 3397 days | 59% |
| Viki Kent | 10/10 | 3402 days | 60% |
| Ross D | 9/10 | 3402 days | 60% |
| Azhar Adlan | 10/10 | 3403 days | 60% |
| Anne | 9/10 | 3414 days | 59% |
| Philippa Buchanan | 9/10 | 3513 days | 53% |
| Rabiah Abdullah | 10/10 | 3611 days | 47% |
| Sarah Boettcher | 10/10 | 3616 days | 47% |
| Annika Pauly | 6/10 | 3621 days | 40% |
| Caroline Shaw | 8/10 | 3627 days | 45% |
| Julia | 7/10 | 3627 days | 43% |
| Bjoern | 6/10 | 3627 days | 40% |
| Sonya Grimm | 8/10 | 3627 days | 45% |
| Milan Maiwald | 6/10 | 3628 days | 40% |
| Lisa Fenzl | 10/10 | 3630 days | 46% |
| Afiya Levy | 10/10 | 3630 days | 46% |
| gonzalo caldiz | 9/10 | 3631 days | 45% |
| Lærke Hagelskjær | 10/10 | 3634 days | 46% |
| Juan Viscegle | 10/10 | 3635 days | 46% |
| Jonathan Foskett | 9/10 | 3637 days | 45% |
| Helen Hazelwood | 9/10 | 3637 days | 45% |
| Ruby Reynolds | 9/10 | 3637 days | 45% |
| Aaron Gunning | 10/10 | 3645 days | 45% |
| Liwen | 3/10 | 3645 days | 24% |
| Verena Konetzhi | 7/10 | 3648 days | 42% |
| Lena | 8/10 | 3652 days | 44% |
| Kim-Lara | 9/10 | 3660 days | 44% |
| Alyssa Wyer | 10/10 | 3678 days | 43% |
| Simon Striegel | 10/10 | 3679 days | 43% |
| Chris | 9/10 | 3687 days | 42% |
| Anais Touri | 10/10 | 3690 days | 42% |
| Matt and Louise | 7/10 | 3696 days | 39% |
| Daniel Hill | 9/10 | 3697 days | 41% |
| Chris | 10/10 | 3702 days | 42% |
| Neil | 8/10 | 3706 days | 40% |
| SATOKO OSONO | 8/10 | 3713 days | 40% |
| Diego Pablos | 7/10 | 3721 days | 38% |
| Pierre and Alexandra | 9/10 | 3729 days | 39% |
| Mark Van Wijk | 10/10 | 3794 days | 36% |
| David McIntosh | 9/10 | 4043 days | 20% |
| Lukas, Anne and Malte | 9/10 | 4099 days | 17% |
| Logan Leduc | 10/10 | 4104 days | 17% |
| Hubert Schmid | 8/10 | 4152 days | 13% |
| Anna Grafenstein | 8/10 | 4338 days | 2% |
| isabel Zander | 8/10 | 4341 days | 2% |
| Calvin Becker | 7/10 | 4341 days | 2% |
| Patricia Revel | 10/10 | 4343 days | 2% |
| Jacques Revel | 8/10 | 4343 days | 2% |
| Julien Joubert-Gaillard | 7/10 | 4345 days | 1% |
| Claudia Hillebrand | 8/10 | 4346 days | 2% |
| Audrey Le Bourthe | 10/10 | 4351 days | 1% |
| Stefan Glock | 8/10 | 4356 days | 1% |
| Andreas Liebe | 9/10 | 4356 days | 1% |
| Jana Rutkowski | 8/10 | 4359 days | 1% |
| Sarah Jane O'Reilly | 7/10 | 4369 days | 0% |
| Tomas Shairi | 5/10 | 4369 days | 0% |
| Agathe Dupuis | 7/10 | 4370 days | 0% |
| Florent Bouillon | 7/10 | 4370 days | 0% |
| Lena Hanhart | 6/10 | 4370 days | 0% |
| Jonas Hessel | 8/10 | 4370 days | 0% |
| Lena Wacker | 10/10 | 4384 days | 31% |
| Marius Hoffmann | 8/10 | 4390 days | 31% |
| Anna Guzewiez | 8/10 | 4392 days | 31% |
| Carina Borho | 9/10 | 4407 days | 31% |
| Lena Jensen | 9/10 | 4408 days | 31% |
| Jesper Andersen | 9/10 | 4408 days | 31% |
| Markus Spitzmueller | 9/10 | 4408 days | 31% |
| Henry Thiel | 9/10 | 4413 days | 31% |
| Christina Habranke | 9/10 | 4413 days | 31% |
| Claire Lieval | 5/10 | 4420 days | 24% |
| Nora Zeitz | 5/10 | 4431 days | 24% |
| Marc Greeve | 6/10 | 4440 days | 27% |
| Yvonne Horpershoeh | 7/10 | 4440 days | 29% |
| Ron Williams | 9/10 | 4554 days | 31% |
| Stefan | 9/10 | 4723 days | 31% |
| Bettina Fluhrer | 10/10 | 4723 days | 31% |
| Cervenka Jaroslav | 9/10 | 4730 days | 31% |
| Jitka Zenahlikova | 9/10 | 4730 days | 31% |
| Billy Koichopolos | 10/10 | 4731 days | 31% |
| Gina Lisi | 10/10 | 4731 days | 31% |
| Katey Justice | 8/10 | 4733 days | 31% |
| Andrew Grimes | 9/10 | 4733 days | 31% |
| Lynda Quartay | 9/10 | 4733 days | 31% |
| Douglas Walker | 7/10 | 4733 days | 29% |
| Kariuua S | 7/10 | 4735 days | 29% |
| Nicolas Bessiere | 7/10 | 4735 days | 29% |
| Renate | 7/10 | 4741 days | 29% |
| Erik Muchembled | 8/10 | 4742 days | 31% |
| Eric | 8/10 | 4743 days | 31% |
| Rogier Ramaker | 9/10 | 4743 days | 31% |
| Melvin Groenhof | 8/10 | 4743 days | 31% |
| Anna Neuenfeldt | 9/10 | 4744 days | 31% |
| Janine Kohlgrueler | 10/10 | 4745 days | 31% |
| Maja Bogdanowicz | 8/10 | 4745 days | 31% |
| Sara Omary | 8/10 | 4748 days | 31% |
| Tim Sautter | 9/10 | 4751 days | 31% |
| Francis Runge | 8/10 | 4752 days | 31% |
| Bill and Noreen | 9/10 | 4764 days | 31% |
| Kevin Desjandino | 10/10 | 4815 days | 31% |
| Abby Rushmer | 8/10 | 4827 days | 31% |
| Benedicte and Mathilde Colas | 8/10 | 4831 days | 31% |
| Jenben | 10/10 | 4858 days | 31% |
| Loesje | 8/10 | 4889 days | 31% |
| Dovis Heinemann | 10/10 | 5087 days | 31% |
| Andreas Schacke | 7/10 | 5088 days | 29% |
| Barbara Berkhout | 9/10 | 5088 days | 31% |
| David Williams | 9/10 | 5091 days | 31% |
| Delore | 5/10 | 5096 days | 24% |
| Sabrina Germany | 10/10 | 5098 days | 31% |
| Maxine Gilman | 10/10 | 5098 days | 31% |
| Peter & Kate Carmichael | 9/10 | 5114 days | 31% |
| Tom Pratt | 6/10 | 5115 days | 27% |
| Ken | 10/10 | 5116 days | 31% |
| Russell | 9/10 | 5117 days | 31% |
| Gabriele Wendt | 9/10 | 5117 days | 31% |
| Diane Moss | 8/10 | 5117 days | 31% |
| R Straathof | 6/10 | 5119 days | 27% |
| Jonathan Philp | 7/10 | 5124 days | 29% |
| Anna | 9/10 | 5130 days | 31% |
| Lesley | 8/10 | 5163 days | 31% |
| Jensen Bresbenbeek | 8/10 | 5195 days | 31% |
| Bernhard & Brigitte Gosch | 8/10 | 5201 days | 31% |
| Thomas Klebensberger | 10/10 | 5434 days | 31% |
| Ken Talan | 10/10 | 5434 days | 31% |
| Sean Brownell | 7/10 | 5438 days | 29% |
| Mariette Salden | 9/10 | 5442 days | 31% |
| Ed Piotrowski | 7/10 | 5446 days | 29% |
| Prideaux | 6/10 | 5448 days | 27% |
| Bill Mclennan | 10/10 | 5451 days | 31% |
| Sophia Kelly | 8/10 | 5453 days | 31% |
| Dave Lidgard | 9/10 | 5456 days | 31% |
| Oppenoorth | 9/10 | 5457 days | 31% |
| Mark Walker | 9/10 | 5457 days | 31% |
| T Lipscombe | 6/10 | 5461 days | 27% |
| Daryl | 10/10 | 5462 days | 31% |
| Michael Long | 8/10 | 5462 days | 31% |
| Javier Munoz | 7/10 | 5462 days | 29% |
| Birga | 10/10 | 5466 days | 31% |
| Jerry & Floon | 8/10 | 5467 days | 31% |
| Jessica Vogels | 6/10 | 5467 days | 27% |
| Simon Vickers | 10/10 | 5468 days | 31% |
| Elise van Haastert | 9/10 | 5468 days | 31% |
| Jesper Hassel | 8/10 | 5474 days | 31% |
| Carolin Moberg | 9/10 | 5474 days | 31% |
| Flueckiger | 10/10 | 5478 days | 31% |
| Marleen Meyers | 8/10 | 5480 days | 31% |
| Dieter Uhlmann | 6/10 | 5480 days | 27% |
| Sabrina Sari | 7/10 | 5482 days | 29% |
| Claudia Vermeer | 7/10 | 5483 days | 29% |
| Irene and Thib Schneider | 10/10 | 5485 days | 31% |
| Tom Hill | 9/10 | 5492 days | 31% |
| Bronwyn Mewett | 9/10 | 5497 days | 31% |
| Morgan892 | 10/10 | 5589 days | 31% |
| Andrew Hammond | 10/10 | 5620 days | 31% |
| imbeachy | 10/10 | 5650 days | 31% |
| Trisha | 10/10 | 5681 days | 31% |
| Meg & Steve | 7/10 | 5767 days | 29% |
| rinusm | 8/10 | 5770 days | 31% |
| steveE | 9/10 | 5773 days | 31% |
| Jess | 10/10 | 5808 days | 31% |
| Inbar Yizhar Barnea | 10/10 | 5822 days | 31% |
| Peter G | 8/10 | 5828 days | 31% |
| Chris Helms | 7/10 | 5828 days | 29% |
| Jamie | 8/10 | 5854 days | 31% |
| Schygulla | 8/10 | 5854 days | 31% |
| margaret Klawitter | 10/10 | 5855 days | 31% |
| kate | 10/10 | 5859 days | 31% |
| Jules | 7/10 | 5859 days | 29% |
| Frances Hay | 8/10 | 5861 days | 31% |
| carsteng | 9/10 | 5918 days | 31% |
| Suzanne | 9/10 | 5985 days | 31% |
| Andrea | 8/10 | 6088 days | 31% |
| jessica | 7/10 | 6089 days | 29% |
| KimC | 8/10 | 6156 days | 31% |
| Denys | 7/10 | 6172 days | 29% |
| JohannaB | 10/10 | 6187 days | 31% |
| ChristineM | 10/10 | 6201 days | 31% |
| SiegfriedL | 9/10 | 6223 days | 31% |
| johanna | 9/10 | 6241 days | 31% |
| MissTraveller2009 | 10/10 | 6289 days | 31% |
| jack | 8/10 | 6290 days | 31% |
| Lisa | 10/10 | 6362 days | 31% |
| Thomas Bachmann | 9/10 | 6417 days | 31% |
| Ted Sebastian | 8/10 | 6552 days | 31% |
| Alison Street | 7/10 | 6567 days | 29% |
| Jurgen Westphal | 8/10 | 6568 days | 31% |
| John Howlett | 8/10 | 6584 days | 31% |
| Davinia | 8/10 | 6643 days | 31% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.13% |
| 200 | -4.15% |
| 201 | -4.17% |
| 202 | -4.19% |
| 203 | -4.21% |
| … | … |
Balancing Adjustment
2.27% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.