Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.06%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 3001 days | 100% |
| Michael Gooch | 10/10 | 3181 days | 87% |
| Rebekka Doliva | 10/10 | 3250 days | 81% |
| Jayni L'Azou | 10/10 | 3288 days | 79% |
| Ludovic Bonneau | 10/10 | 3494 days | 63% |
| Roland Eggli | 10/10 | 3496 days | 63% |
| Mike | 8/10 | 3510 days | 61% |
| Alexander Scheibl | 7/10 | 3511 days | 58% |
| Jaroslav Kacmar | 10/10 | 3532 days | 61% |
| Gena Bond | 8/10 | 3555 days | 58% |
| Taylor Doolittle | 10/10 | 3555 days | 59% |
| Barbara Hirsch | 7/10 | 3565 days | 54% |
| Jack Halligan | 9/10 | 3568 days | 57% |
| Sam Howard | 10/10 | 3568 days | 58% |
| Kosia | 10/10 | 3603 days | 55% |
| Navina | 10/10 | 3608 days | 55% |
| HAFEZ AMRI SANUSI | 8/10 | 3608 days | 54% |
| Joanne Woo | 8/10 | 3638 days | 52% |
| Viki Kent | 10/10 | 3644 days | 52% |
| Ross D | 9/10 | 3644 days | 52% |
| Azhar Adlan | 10/10 | 3645 days | 52% |
| Anne | 9/10 | 3656 days | 51% |
| Philippa Buchanan | 9/10 | 3755 days | 43% |
| Rabiah Abdullah | 10/10 | 3852 days | 37% |
| Sarah Boettcher | 10/10 | 3858 days | 36% |
| Annika Pauly | 6/10 | 3863 days | 31% |
| Caroline Shaw | 8/10 | 3869 days | 35% |
| Julia | 7/10 | 3869 days | 33% |
| Bjoern | 6/10 | 3869 days | 30% |
| Sonya Grimm | 8/10 | 3869 days | 35% |
| Milan Maiwald | 6/10 | 3870 days | 30% |
| Lisa Fenzl | 10/10 | 3872 days | 35% |
| Afiya Levy | 10/10 | 3872 days | 35% |
| gonzalo caldiz | 9/10 | 3873 days | 35% |
| Lærke Hagelskjær | 10/10 | 3876 days | 35% |
| Juan Viscegle | 10/10 | 3877 days | 35% |
| Jonathan Foskett | 9/10 | 3879 days | 34% |
| Helen Hazelwood | 9/10 | 3879 days | 34% |
| Ruby Reynolds | 9/10 | 3879 days | 34% |
| Aaron Gunning | 10/10 | 3887 days | 34% |
| Liwen | 3/10 | 3887 days | 17% |
| Verena Konetzhi | 7/10 | 3890 days | 31% |
| Lena | 8/10 | 3894 days | 33% |
| Kim-Lara | 9/10 | 3902 days | 33% |
| Alyssa Wyer | 10/10 | 3920 days | 32% |
| Simon Striegel | 10/10 | 3921 days | 32% |
| Chris | 9/10 | 3929 days | 31% |
| Anais Touri | 10/10 | 3932 days | 31% |
| Matt and Louise | 7/10 | 3938 days | 28% |
| Daniel Hill | 9/10 | 3939 days | 30% |
| Chris | 10/10 | 3943 days | 30% |
| Neil | 8/10 | 3948 days | 29% |
| SATOKO OSONO | 8/10 | 3955 days | 28% |
| Diego Pablos | 7/10 | 3963 days | 26% |
| Pierre and Alexandra | 9/10 | 3971 days | 28% |
| Mark Van Wijk | 10/10 | 4035 days | 23% |
| David McIntosh | 9/10 | 4285 days | 4% |
| Lukas, Anne and Malte | 9/10 | 4341 days | 0% |
| Logan Leduc | 10/10 | 4346 days | 0% |
| Hubert Schmid | 8/10 | 4394 days | 35% |
| Anna Grafenstein | 8/10 | 4580 days | 35% |
| isabel Zander | 8/10 | 4583 days | 35% |
| Calvin Becker | 7/10 | 4583 days | 33% |
| Patricia Revel | 10/10 | 4585 days | 35% |
| Jacques Revel | 8/10 | 4585 days | 35% |
| Julien Joubert-Gaillard | 7/10 | 4587 days | 33% |
| Claudia Hillebrand | 8/10 | 4588 days | 35% |
| Audrey Le Bourthe | 10/10 | 4593 days | 35% |
| Stefan Glock | 8/10 | 4598 days | 35% |
| Andreas Liebe | 9/10 | 4598 days | 35% |
| Jana Rutkowski | 8/10 | 4601 days | 35% |
| Sarah Jane O'Reilly | 7/10 | 4611 days | 33% |
| Tomas Shairi | 5/10 | 4611 days | 26% |
| Agathe Dupuis | 7/10 | 4612 days | 33% |
| Florent Bouillon | 7/10 | 4612 days | 33% |
| Lena Hanhart | 6/10 | 4612 days | 30% |
| Jonas Hessel | 8/10 | 4612 days | 35% |
| Lena Wacker | 10/10 | 4626 days | 35% |
| Marius Hoffmann | 8/10 | 4632 days | 35% |
| Anna Guzewiez | 8/10 | 4634 days | 35% |
| Carina Borho | 9/10 | 4649 days | 35% |
| Lena Jensen | 9/10 | 4650 days | 35% |
| Jesper Andersen | 9/10 | 4650 days | 35% |
| Markus Spitzmueller | 9/10 | 4650 days | 35% |
| Henry Thiel | 9/10 | 4655 days | 35% |
| Christina Habranke | 9/10 | 4655 days | 35% |
| Claire Lieval | 5/10 | 4662 days | 26% |
| Nora Zeitz | 5/10 | 4673 days | 26% |
| Marc Greeve | 6/10 | 4682 days | 30% |
| Yvonne Horpershoeh | 7/10 | 4682 days | 33% |
| Ron Williams | 9/10 | 4796 days | 35% |
| Stefan | 9/10 | 4965 days | 35% |
| Bettina Fluhrer | 10/10 | 4965 days | 35% |
| Cervenka Jaroslav | 9/10 | 4972 days | 35% |
| Jitka Zenahlikova | 9/10 | 4972 days | 35% |
| Billy Koichopolos | 10/10 | 4973 days | 35% |
| Gina Lisi | 10/10 | 4973 days | 35% |
| Katey Justice | 8/10 | 4975 days | 35% |
| Andrew Grimes | 9/10 | 4975 days | 35% |
| Lynda Quartay | 9/10 | 4975 days | 35% |
| Douglas Walker | 7/10 | 4975 days | 33% |
| Kariuua S | 7/10 | 4977 days | 33% |
| Nicolas Bessiere | 7/10 | 4977 days | 33% |
| Renate | 7/10 | 4983 days | 33% |
| Erik Muchembled | 8/10 | 4984 days | 35% |
| Eric | 8/10 | 4985 days | 35% |
| Rogier Ramaker | 9/10 | 4985 days | 35% |
| Melvin Groenhof | 8/10 | 4985 days | 35% |
| Anna Neuenfeldt | 9/10 | 4986 days | 35% |
| Janine Kohlgrueler | 10/10 | 4987 days | 35% |
| Maja Bogdanowicz | 8/10 | 4987 days | 35% |
| Sara Omary | 8/10 | 4990 days | 35% |
| Tim Sautter | 9/10 | 4993 days | 35% |
| Francis Runge | 8/10 | 4994 days | 35% |
| Bill and Noreen | 9/10 | 5006 days | 35% |
| Kevin Desjandino | 10/10 | 5057 days | 35% |
| Abby Rushmer | 8/10 | 5069 days | 35% |
| Benedicte and Mathilde Colas | 8/10 | 5073 days | 35% |
| Jenben | 10/10 | 5100 days | 35% |
| Loesje | 8/10 | 5131 days | 35% |
| Dovis Heinemann | 10/10 | 5329 days | 35% |
| Andreas Schacke | 7/10 | 5330 days | 33% |
| Barbara Berkhout | 9/10 | 5330 days | 35% |
| David Williams | 9/10 | 5333 days | 35% |
| Delore | 5/10 | 5338 days | 26% |
| Sabrina Germany | 10/10 | 5340 days | 35% |
| Maxine Gilman | 10/10 | 5340 days | 35% |
| Peter & Kate Carmichael | 9/10 | 5356 days | 35% |
| Tom Pratt | 6/10 | 5357 days | 30% |
| Ken | 10/10 | 5358 days | 35% |
| Russell | 9/10 | 5359 days | 35% |
| Gabriele Wendt | 9/10 | 5359 days | 35% |
| Diane Moss | 8/10 | 5359 days | 35% |
| R Straathof | 6/10 | 5361 days | 30% |
| Jonathan Philp | 7/10 | 5366 days | 33% |
| Anna | 9/10 | 5372 days | 35% |
| Lesley | 8/10 | 5405 days | 35% |
| Jensen Bresbenbeek | 8/10 | 5437 days | 35% |
| Bernhard & Brigitte Gosch | 8/10 | 5443 days | 35% |
| Thomas Klebensberger | 10/10 | 5676 days | 35% |
| Ken Talan | 10/10 | 5676 days | 35% |
| Sean Brownell | 7/10 | 5680 days | 33% |
| Mariette Salden | 9/10 | 5684 days | 35% |
| Ed Piotrowski | 7/10 | 5688 days | 33% |
| Prideaux | 6/10 | 5690 days | 30% |
| Bill Mclennan | 10/10 | 5693 days | 35% |
| Sophia Kelly | 8/10 | 5695 days | 35% |
| Dave Lidgard | 9/10 | 5698 days | 35% |
| Oppenoorth | 9/10 | 5699 days | 35% |
| Mark Walker | 9/10 | 5699 days | 35% |
| T Lipscombe | 6/10 | 5703 days | 30% |
| Daryl | 10/10 | 5704 days | 35% |
| Michael Long | 8/10 | 5704 days | 35% |
| Javier Munoz | 7/10 | 5704 days | 33% |
| Birga | 10/10 | 5708 days | 35% |
| Jerry & Floon | 8/10 | 5709 days | 35% |
| Jessica Vogels | 6/10 | 5709 days | 30% |
| Simon Vickers | 10/10 | 5710 days | 35% |
| Elise van Haastert | 9/10 | 5710 days | 35% |
| Jesper Hassel | 8/10 | 5716 days | 35% |
| Carolin Moberg | 9/10 | 5716 days | 35% |
| Flueckiger | 10/10 | 5720 days | 35% |
| Marleen Meyers | 8/10 | 5722 days | 35% |
| Dieter Uhlmann | 6/10 | 5722 days | 30% |
| Sabrina Sari | 7/10 | 5724 days | 33% |
| Claudia Vermeer | 7/10 | 5725 days | 33% |
| Irene and Thib Schneider | 10/10 | 5727 days | 35% |
| Tom Hill | 9/10 | 5734 days | 35% |
| Bronwyn Mewett | 9/10 | 5739 days | 35% |
| Morgan892 | 10/10 | 5831 days | 35% |
| Andrew Hammond | 10/10 | 5862 days | 35% |
| imbeachy | 10/10 | 5892 days | 35% |
| Trisha | 10/10 | 5923 days | 35% |
| Meg & Steve | 7/10 | 6009 days | 33% |
| rinusm | 8/10 | 6012 days | 35% |
| steveE | 9/10 | 6015 days | 35% |
| Jess | 10/10 | 6050 days | 35% |
| Inbar Yizhar Barnea | 10/10 | 6064 days | 35% |
| Peter G | 8/10 | 6070 days | 35% |
| Chris Helms | 7/10 | 6070 days | 33% |
| Jamie | 8/10 | 6096 days | 35% |
| Schygulla | 8/10 | 6096 days | 35% |
| margaret Klawitter | 10/10 | 6097 days | 35% |
| kate | 10/10 | 6101 days | 35% |
| Jules | 7/10 | 6101 days | 33% |
| Frances Hay | 8/10 | 6103 days | 35% |
| carsteng | 9/10 | 6160 days | 35% |
| Suzanne | 9/10 | 6227 days | 35% |
| Andrea | 8/10 | 6330 days | 35% |
| jessica | 7/10 | 6331 days | 33% |
| KimC | 8/10 | 6398 days | 35% |
| Denys | 7/10 | 6414 days | 33% |
| JohannaB | 10/10 | 6429 days | 35% |
| ChristineM | 10/10 | 6443 days | 35% |
| SiegfriedL | 9/10 | 6465 days | 35% |
| johanna | 9/10 | 6483 days | 35% |
| MissTraveller2009 | 10/10 | 6531 days | 35% |
| jack | 8/10 | 6531 days | 35% |
| Lisa | 10/10 | 6603 days | 35% |
| Thomas Bachmann | 9/10 | 6658 days | 35% |
| Ted Sebastian | 8/10 | 6794 days | 35% |
| Alison Street | 7/10 | 6809 days | 33% |
| Jurgen Westphal | 8/10 | 6810 days | 35% |
| John Howlett | 8/10 | 6826 days | 35% |
| Davinia | 8/10 | 6885 days | 35% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.64% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.59% |
| 198 | -3.60% |
| 199 | -3.62% |
| 200 | -3.64% |
| 201 | -3.66% |
| 202 | -3.68% |
| 203 | -3.70% |
| … | … |
Balancing Adjustment
2.38% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.