G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.37%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2692 days | 100% |
| Michael Gooch | 10/10 | 2873 days | 89% |
| Rebekka Doliva | 10/10 | 2941 days | 85% |
| Jayni L'Azou | 10/10 | 2979 days | 83% |
| Ludovic Bonneau | 10/10 | 3185 days | 71% |
| Roland Eggli | 10/10 | 3187 days | 71% |
| Mike | 8/10 | 3201 days | 68% |
| Alexander Scheibl | 7/10 | 3202 days | 65% |
| Jaroslav Kacmar | 10/10 | 3223 days | 68% |
| Gena Bond | 8/10 | 3246 days | 66% |
| Taylor Doolittle | 10/10 | 3246 days | 67% |
| Barbara Hirsch | 7/10 | 3256 days | 62% |
| Jack Halligan | 9/10 | 3259 days | 66% |
| Sam Howard | 10/10 | 3259 days | 66% |
| Kosia | 10/10 | 3294 days | 64% |
| Navina | 10/10 | 3299 days | 64% |
| HAFEZ AMRI SANUSI | 8/10 | 3300 days | 63% |
| Joanne Woo | 8/10 | 3330 days | 61% |
| Viki Kent | 10/10 | 3335 days | 62% |
| Ross D | 9/10 | 3335 days | 61% |
| Azhar Adlan | 10/10 | 3336 days | 62% |
| Anne | 9/10 | 3347 days | 60% |
| Philippa Buchanan | 9/10 | 3446 days | 55% |
| Rabiah Abdullah | 10/10 | 3544 days | 49% |
| Sarah Boettcher | 10/10 | 3549 days | 49% |
| Annika Pauly | 6/10 | 3554 days | 42% |
| Caroline Shaw | 8/10 | 3560 days | 47% |
| Julia | 7/10 | 3560 days | 45% |
| Bjoern | 6/10 | 3560 days | 42% |
| Sonya Grimm | 8/10 | 3560 days | 47% |
| Milan Maiwald | 6/10 | 3561 days | 42% |
| Lisa Fenzl | 10/10 | 3563 days | 48% |
| Afiya Levy | 10/10 | 3563 days | 48% |
| gonzalo caldiz | 9/10 | 3564 days | 48% |
| Lærke Hagelskjær | 10/10 | 3567 days | 48% |
| Juan Viscegle | 10/10 | 3568 days | 48% |
| Jonathan Foskett | 9/10 | 3570 days | 47% |
| Helen Hazelwood | 9/10 | 3570 days | 47% |
| Ruby Reynolds | 9/10 | 3570 days | 47% |
| Aaron Gunning | 10/10 | 3578 days | 47% |
| Liwen | 3/10 | 3578 days | 26% |
| Verena Konetzhi | 7/10 | 3581 days | 44% |
| Lena | 8/10 | 3585 days | 46% |
| Kim-Lara | 9/10 | 3593 days | 46% |
| Alyssa Wyer | 10/10 | 3611 days | 45% |
| Simon Striegel | 10/10 | 3612 days | 45% |
| Chris | 9/10 | 3620 days | 44% |
| Anais Touri | 10/10 | 3623 days | 45% |
| Matt and Louise | 7/10 | 3629 days | 41% |
| Daniel Hill | 9/10 | 3630 days | 44% |
| Chris | 10/10 | 3635 days | 44% |
| Neil | 8/10 | 3639 days | 43% |
| SATOKO OSONO | 8/10 | 3646 days | 42% |
| Diego Pablos | 7/10 | 3654 days | 40% |
| Pierre and Alexandra | 9/10 | 3662 days | 42% |
| Mark Van Wijk | 10/10 | 3727 days | 38% |
| David McIntosh | 9/10 | 3976 days | 23% |
| Lukas, Anne and Malte | 9/10 | 4032 days | 20% |
| Logan Leduc | 10/10 | 4037 days | 20% |
| Hubert Schmid | 8/10 | 4085 days | 17% |
| Anna Grafenstein | 8/10 | 4271 days | 6% |
| isabel Zander | 8/10 | 4274 days | 6% |
| Calvin Becker | 7/10 | 4274 days | 6% |
| Patricia Revel | 10/10 | 4276 days | 6% |
| Jacques Revel | 8/10 | 4276 days | 6% |
| Julien Joubert-Gaillard | 7/10 | 4278 days | 5% |
| Claudia Hillebrand | 8/10 | 4279 days | 6% |
| Audrey Le Bourthe | 10/10 | 4284 days | 5% |
| Stefan Glock | 8/10 | 4289 days | 5% |
| Andreas Liebe | 9/10 | 4289 days | 5% |
| Jana Rutkowski | 8/10 | 4292 days | 5% |
| Sarah Jane O'Reilly | 7/10 | 4302 days | 4% |
| Tomas Shairi | 5/10 | 4302 days | 3% |
| Agathe Dupuis | 7/10 | 4303 days | 4% |
| Florent Bouillon | 7/10 | 4303 days | 4% |
| Lena Hanhart | 6/10 | 4303 days | 4% |
| Jonas Hessel | 8/10 | 4303 days | 4% |
| Lena Wacker | 10/10 | 4317 days | 3% |
| Marius Hoffmann | 8/10 | 4323 days | 3% |
| Anna Guzewiez | 8/10 | 4325 days | 3% |
| Carina Borho | 9/10 | 4340 days | 2% |
| Lena Jensen | 9/10 | 4341 days | 2% |
| Jesper Andersen | 9/10 | 4341 days | 2% |
| Markus Spitzmueller | 9/10 | 4341 days | 2% |
| Henry Thiel | 9/10 | 4346 days | 2% |
| Christina Habranke | 9/10 | 4346 days | 2% |
| Claire Lieval | 5/10 | 4353 days | 1% |
| Nora Zeitz | 5/10 | 4364 days | 0% |
| Marc Greeve | 6/10 | 4373 days | 0% |
| Yvonne Horpershoeh | 7/10 | 4373 days | 0% |
| Ron Williams | 9/10 | 4487 days | 30% |
| Stefan | 9/10 | 4656 days | 30% |
| Bettina Fluhrer | 10/10 | 4656 days | 30% |
| Cervenka Jaroslav | 9/10 | 4663 days | 30% |
| Jitka Zenahlikova | 9/10 | 4663 days | 30% |
| Billy Koichopolos | 10/10 | 4664 days | 30% |
| Gina Lisi | 10/10 | 4664 days | 30% |
| Katey Justice | 8/10 | 4666 days | 29% |
| Andrew Grimes | 9/10 | 4666 days | 30% |
| Lynda Quartay | 9/10 | 4666 days | 30% |
| Douglas Walker | 7/10 | 4666 days | 28% |
| Kariuua S | 7/10 | 4668 days | 28% |
| Nicolas Bessiere | 7/10 | 4668 days | 28% |
| Renate | 7/10 | 4674 days | 28% |
| Erik Muchembled | 8/10 | 4675 days | 29% |
| Eric | 8/10 | 4676 days | 29% |
| Rogier Ramaker | 9/10 | 4676 days | 30% |
| Melvin Groenhof | 8/10 | 4676 days | 29% |
| Anna Neuenfeldt | 9/10 | 4677 days | 30% |
| Janine Kohlgrueler | 10/10 | 4678 days | 30% |
| Maja Bogdanowicz | 8/10 | 4678 days | 29% |
| Sara Omary | 8/10 | 4681 days | 29% |
| Tim Sautter | 9/10 | 4684 days | 30% |
| Francis Runge | 8/10 | 4685 days | 29% |
| Bill and Noreen | 9/10 | 4697 days | 30% |
| Kevin Desjandino | 10/10 | 4748 days | 30% |
| Abby Rushmer | 8/10 | 4760 days | 29% |
| Benedicte and Mathilde Colas | 8/10 | 4764 days | 29% |
| Jenben | 10/10 | 4791 days | 30% |
| Loesje | 8/10 | 4822 days | 29% |
| Dovis Heinemann | 10/10 | 5020 days | 30% |
| Andreas Schacke | 7/10 | 5021 days | 28% |
| Barbara Berkhout | 9/10 | 5021 days | 30% |
| David Williams | 9/10 | 5024 days | 30% |
| Delore | 5/10 | 5029 days | 23% |
| Sabrina Germany | 10/10 | 5031 days | 30% |
| Maxine Gilman | 10/10 | 5031 days | 30% |
| Peter & Kate Carmichael | 9/10 | 5047 days | 30% |
| Tom Pratt | 6/10 | 5048 days | 26% |
| Ken | 10/10 | 5049 days | 30% |
| Russell | 9/10 | 5050 days | 30% |
| Gabriele Wendt | 9/10 | 5050 days | 30% |
| Diane Moss | 8/10 | 5050 days | 29% |
| R Straathof | 6/10 | 5052 days | 26% |
| Jonathan Philp | 7/10 | 5057 days | 28% |
| Anna | 9/10 | 5063 days | 30% |
| Lesley | 8/10 | 5096 days | 29% |
| Jensen Bresbenbeek | 8/10 | 5128 days | 29% |
| Bernhard & Brigitte Gosch | 8/10 | 5134 days | 29% |
| Thomas Klebensberger | 10/10 | 5367 days | 30% |
| Ken Talan | 10/10 | 5367 days | 30% |
| Sean Brownell | 7/10 | 5371 days | 28% |
| Mariette Salden | 9/10 | 5375 days | 30% |
| Ed Piotrowski | 7/10 | 5379 days | 28% |
| Prideaux | 6/10 | 5381 days | 26% |
| Bill Mclennan | 10/10 | 5384 days | 30% |
| Sophia Kelly | 8/10 | 5386 days | 29% |
| Dave Lidgard | 9/10 | 5389 days | 30% |
| Oppenoorth | 9/10 | 5390 days | 30% |
| Mark Walker | 9/10 | 5390 days | 30% |
| T Lipscombe | 6/10 | 5394 days | 26% |
| Daryl | 10/10 | 5395 days | 30% |
| Michael Long | 8/10 | 5395 days | 29% |
| Javier Munoz | 7/10 | 5395 days | 28% |
| Birga | 10/10 | 5399 days | 30% |
| Jerry & Floon | 8/10 | 5400 days | 29% |
| Jessica Vogels | 6/10 | 5400 days | 26% |
| Simon Vickers | 10/10 | 5401 days | 30% |
| Elise van Haastert | 9/10 | 5401 days | 30% |
| Jesper Hassel | 8/10 | 5407 days | 29% |
| Carolin Moberg | 9/10 | 5407 days | 30% |
| Flueckiger | 10/10 | 5411 days | 30% |
| Marleen Meyers | 8/10 | 5413 days | 29% |
| Dieter Uhlmann | 6/10 | 5413 days | 26% |
| Sabrina Sari | 7/10 | 5415 days | 28% |
| Claudia Vermeer | 7/10 | 5416 days | 28% |
| Irene and Thib Schneider | 10/10 | 5418 days | 30% |
| Tom Hill | 9/10 | 5425 days | 30% |
| Bronwyn Mewett | 9/10 | 5430 days | 30% |
| Morgan892 | 10/10 | 5522 days | 30% |
| Andrew Hammond | 10/10 | 5553 days | 30% |
| imbeachy | 10/10 | 5583 days | 30% |
| Trisha | 10/10 | 5614 days | 30% |
| Meg & Steve | 7/10 | 5700 days | 28% |
| rinusm | 8/10 | 5703 days | 29% |
| steveE | 9/10 | 5706 days | 30% |
| Jess | 10/10 | 5741 days | 30% |
| Inbar Yizhar Barnea | 10/10 | 5755 days | 30% |
| Peter G | 8/10 | 5761 days | 29% |
| Chris Helms | 7/10 | 5761 days | 28% |
| Jamie | 8/10 | 5787 days | 29% |
| Schygulla | 8/10 | 5787 days | 29% |
| margaret Klawitter | 10/10 | 5788 days | 30% |
| kate | 10/10 | 5792 days | 30% |
| Jules | 7/10 | 5792 days | 28% |
| Frances Hay | 8/10 | 5794 days | 29% |
| carsteng | 9/10 | 5851 days | 30% |
| Suzanne | 9/10 | 5918 days | 30% |
| Andrea | 8/10 | 6021 days | 29% |
| jessica | 7/10 | 6022 days | 28% |
| KimC | 8/10 | 6089 days | 29% |
| Denys | 7/10 | 6106 days | 28% |
| JohannaB | 10/10 | 6120 days | 30% |
| ChristineM | 10/10 | 6134 days | 30% |
| SiegfriedL | 9/10 | 6156 days | 30% |
| johanna | 9/10 | 6174 days | 30% |
| MissTraveller2009 | 10/10 | 6222 days | 30% |
| jack | 8/10 | 6223 days | 29% |
| Lisa | 10/10 | 6295 days | 30% |
| Thomas Bachmann | 9/10 | 6350 days | 30% |
| Ted Sebastian | 8/10 | 6485 days | 29% |
| Alison Street | 7/10 | 6500 days | 28% |
| Jurgen Westphal | 8/10 | 6501 days | 29% |
| John Howlett | 8/10 | 6517 days | 29% |
| Davinia | 8/10 | 6576 days | 29% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
2.18% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.