Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.57%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2778 days | 100% |
| Michael Gooch | 10/10 | 2959 days | 89% |
| Rebekka Doliva | 10/10 | 3027 days | 84% |
| Jayni L'Azou | 10/10 | 3065 days | 82% |
| Ludovic Bonneau | 10/10 | 3271 days | 69% |
| Roland Eggli | 10/10 | 3273 days | 69% |
| Mike | 8/10 | 3287 days | 67% |
| Alexander Scheibl | 7/10 | 3288 days | 63% |
| Jaroslav Kacmar | 10/10 | 3309 days | 67% |
| Gena Bond | 8/10 | 3332 days | 64% |
| Taylor Doolittle | 10/10 | 3332 days | 65% |
| Barbara Hirsch | 7/10 | 3342 days | 60% |
| Jack Halligan | 9/10 | 3345 days | 64% |
| Sam Howard | 10/10 | 3345 days | 65% |
| Kosia | 10/10 | 3380 days | 62% |
| Navina | 10/10 | 3385 days | 62% |
| HAFEZ AMRI SANUSI | 8/10 | 3386 days | 61% |
| Joanne Woo | 8/10 | 3416 days | 59% |
| Viki Kent | 10/10 | 3421 days | 60% |
| Ross D | 9/10 | 3421 days | 59% |
| Azhar Adlan | 10/10 | 3422 days | 60% |
| Anne | 9/10 | 3433 days | 58% |
| Philippa Buchanan | 9/10 | 3532 days | 52% |
| Rabiah Abdullah | 10/10 | 3630 days | 47% |
| Sarah Boettcher | 10/10 | 3635 days | 46% |
| Annika Pauly | 6/10 | 3640 days | 40% |
| Caroline Shaw | 8/10 | 3646 days | 45% |
| Julia | 7/10 | 3646 days | 43% |
| Bjoern | 6/10 | 3646 days | 39% |
| Sonya Grimm | 8/10 | 3646 days | 45% |
| Milan Maiwald | 6/10 | 3647 days | 39% |
| Lisa Fenzl | 10/10 | 3649 days | 46% |
| Afiya Levy | 10/10 | 3649 days | 46% |
| gonzalo caldiz | 9/10 | 3650 days | 45% |
| Lærke Hagelskjær | 10/10 | 3653 days | 45% |
| Juan Viscegle | 10/10 | 3654 days | 45% |
| Jonathan Foskett | 9/10 | 3656 days | 45% |
| Helen Hazelwood | 9/10 | 3656 days | 45% |
| Ruby Reynolds | 9/10 | 3656 days | 45% |
| Aaron Gunning | 10/10 | 3664 days | 45% |
| Liwen | 3/10 | 3664 days | 24% |
| Verena Konetzhi | 7/10 | 3667 days | 41% |
| Lena | 8/10 | 3671 days | 43% |
| Kim-Lara | 9/10 | 3679 days | 43% |
| Alyssa Wyer | 10/10 | 3697 days | 43% |
| Simon Striegel | 10/10 | 3698 days | 43% |
| Chris | 9/10 | 3706 days | 42% |
| Anais Touri | 10/10 | 3709 days | 42% |
| Matt and Louise | 7/10 | 3715 days | 39% |
| Daniel Hill | 9/10 | 3716 days | 41% |
| Chris | 10/10 | 3721 days | 41% |
| Neil | 8/10 | 3725 days | 40% |
| SATOKO OSONO | 8/10 | 3732 days | 40% |
| Diego Pablos | 7/10 | 3740 days | 37% |
| Pierre and Alexandra | 9/10 | 3748 days | 39% |
| Mark Van Wijk | 10/10 | 3813 days | 35% |
| David McIntosh | 9/10 | 4062 days | 20% |
| Lukas, Anne and Malte | 9/10 | 4118 days | 16% |
| Logan Leduc | 10/10 | 4123 days | 16% |
| Hubert Schmid | 8/10 | 4171 days | 13% |
| Anna Grafenstein | 8/10 | 4357 days | 1% |
| isabel Zander | 8/10 | 4360 days | 1% |
| Calvin Becker | 7/10 | 4360 days | 1% |
| Patricia Revel | 10/10 | 4362 days | 1% |
| Jacques Revel | 8/10 | 4362 days | 1% |
| Julien Joubert-Gaillard | 7/10 | 4364 days | 1% |
| Claudia Hillebrand | 8/10 | 4365 days | 1% |
| Audrey Le Bourthe | 10/10 | 4370 days | 1% |
| Stefan Glock | 8/10 | 4375 days | 0% |
| Andreas Liebe | 9/10 | 4375 days | 0% |
| Jana Rutkowski | 8/10 | 4378 days | 0% |
| Sarah Jane O'Reilly | 7/10 | 4388 days | 30% |
| Tomas Shairi | 5/10 | 4388 days | 24% |
| Agathe Dupuis | 7/10 | 4389 days | 30% |
| Florent Bouillon | 7/10 | 4389 days | 30% |
| Lena Hanhart | 6/10 | 4389 days | 27% |
| Jonas Hessel | 8/10 | 4389 days | 31% |
| Lena Wacker | 10/10 | 4403 days | 32% |
| Marius Hoffmann | 8/10 | 4409 days | 31% |
| Anna Guzewiez | 8/10 | 4411 days | 31% |
| Carina Borho | 9/10 | 4426 days | 31% |
| Lena Jensen | 9/10 | 4427 days | 31% |
| Jesper Andersen | 9/10 | 4427 days | 31% |
| Markus Spitzmueller | 9/10 | 4427 days | 31% |
| Henry Thiel | 9/10 | 4432 days | 31% |
| Christina Habranke | 9/10 | 4432 days | 31% |
| Claire Lieval | 5/10 | 4439 days | 24% |
| Nora Zeitz | 5/10 | 4450 days | 24% |
| Marc Greeve | 6/10 | 4459 days | 27% |
| Yvonne Horpershoeh | 7/10 | 4459 days | 30% |
| Ron Williams | 9/10 | 4573 days | 31% |
| Stefan | 9/10 | 4742 days | 31% |
| Bettina Fluhrer | 10/10 | 4742 days | 32% |
| Cervenka Jaroslav | 9/10 | 4749 days | 31% |
| Jitka Zenahlikova | 9/10 | 4749 days | 31% |
| Billy Koichopolos | 10/10 | 4750 days | 32% |
| Gina Lisi | 10/10 | 4750 days | 32% |
| Katey Justice | 8/10 | 4752 days | 31% |
| Andrew Grimes | 9/10 | 4752 days | 31% |
| Lynda Quartay | 9/10 | 4752 days | 31% |
| Douglas Walker | 7/10 | 4752 days | 30% |
| Kariuua S | 7/10 | 4754 days | 30% |
| Nicolas Bessiere | 7/10 | 4754 days | 30% |
| Renate | 7/10 | 4760 days | 30% |
| Erik Muchembled | 8/10 | 4761 days | 31% |
| Eric | 8/10 | 4762 days | 31% |
| Rogier Ramaker | 9/10 | 4762 days | 31% |
| Melvin Groenhof | 8/10 | 4762 days | 31% |
| Anna Neuenfeldt | 9/10 | 4763 days | 31% |
| Janine Kohlgrueler | 10/10 | 4764 days | 32% |
| Maja Bogdanowicz | 8/10 | 4764 days | 31% |
| Sara Omary | 8/10 | 4767 days | 31% |
| Tim Sautter | 9/10 | 4770 days | 31% |
| Francis Runge | 8/10 | 4771 days | 31% |
| Bill and Noreen | 9/10 | 4783 days | 31% |
| Kevin Desjandino | 10/10 | 4834 days | 32% |
| Abby Rushmer | 8/10 | 4846 days | 31% |
| Benedicte and Mathilde Colas | 8/10 | 4850 days | 31% |
| Jenben | 10/10 | 4877 days | 32% |
| Loesje | 8/10 | 4908 days | 31% |
| Dovis Heinemann | 10/10 | 5106 days | 32% |
| Andreas Schacke | 7/10 | 5107 days | 30% |
| Barbara Berkhout | 9/10 | 5107 days | 31% |
| David Williams | 9/10 | 5110 days | 31% |
| Delore | 5/10 | 5115 days | 24% |
| Sabrina Germany | 10/10 | 5117 days | 32% |
| Maxine Gilman | 10/10 | 5117 days | 32% |
| Peter & Kate Carmichael | 9/10 | 5133 days | 31% |
| Tom Pratt | 6/10 | 5134 days | 27% |
| Ken | 10/10 | 5135 days | 32% |
| Russell | 9/10 | 5136 days | 31% |
| Gabriele Wendt | 9/10 | 5136 days | 31% |
| Diane Moss | 8/10 | 5136 days | 31% |
| R Straathof | 6/10 | 5138 days | 27% |
| Jonathan Philp | 7/10 | 5143 days | 30% |
| Anna | 9/10 | 5149 days | 31% |
| Lesley | 8/10 | 5182 days | 31% |
| Jensen Bresbenbeek | 8/10 | 5214 days | 31% |
| Bernhard & Brigitte Gosch | 8/10 | 5220 days | 31% |
| Thomas Klebensberger | 10/10 | 5453 days | 32% |
| Ken Talan | 10/10 | 5453 days | 32% |
| Sean Brownell | 7/10 | 5457 days | 30% |
| Mariette Salden | 9/10 | 5461 days | 31% |
| Ed Piotrowski | 7/10 | 5465 days | 30% |
| Prideaux | 6/10 | 5467 days | 27% |
| Bill Mclennan | 10/10 | 5470 days | 32% |
| Sophia Kelly | 8/10 | 5472 days | 31% |
| Dave Lidgard | 9/10 | 5475 days | 31% |
| Oppenoorth | 9/10 | 5476 days | 31% |
| Mark Walker | 9/10 | 5476 days | 31% |
| T Lipscombe | 6/10 | 5480 days | 27% |
| Daryl | 10/10 | 5481 days | 32% |
| Michael Long | 8/10 | 5481 days | 31% |
| Javier Munoz | 7/10 | 5481 days | 30% |
| Birga | 10/10 | 5485 days | 32% |
| Jerry & Floon | 8/10 | 5486 days | 31% |
| Jessica Vogels | 6/10 | 5486 days | 27% |
| Simon Vickers | 10/10 | 5487 days | 32% |
| Elise van Haastert | 9/10 | 5487 days | 31% |
| Jesper Hassel | 8/10 | 5493 days | 31% |
| Carolin Moberg | 9/10 | 5493 days | 31% |
| Flueckiger | 10/10 | 5497 days | 32% |
| Marleen Meyers | 8/10 | 5499 days | 31% |
| Dieter Uhlmann | 6/10 | 5499 days | 27% |
| Sabrina Sari | 7/10 | 5501 days | 30% |
| Claudia Vermeer | 7/10 | 5502 days | 30% |
| Irene and Thib Schneider | 10/10 | 5504 days | 32% |
| Tom Hill | 9/10 | 5511 days | 31% |
| Bronwyn Mewett | 9/10 | 5516 days | 31% |
| Morgan892 | 10/10 | 5608 days | 32% |
| Andrew Hammond | 10/10 | 5639 days | 32% |
| imbeachy | 10/10 | 5669 days | 32% |
| Trisha | 10/10 | 5700 days | 32% |
| Meg & Steve | 7/10 | 5786 days | 30% |
| rinusm | 8/10 | 5789 days | 31% |
| steveE | 9/10 | 5792 days | 31% |
| Jess | 10/10 | 5827 days | 32% |
| Inbar Yizhar Barnea | 10/10 | 5841 days | 32% |
| Peter G | 8/10 | 5847 days | 31% |
| Chris Helms | 7/10 | 5847 days | 30% |
| Jamie | 8/10 | 5873 days | 31% |
| Schygulla | 8/10 | 5873 days | 31% |
| margaret Klawitter | 10/10 | 5874 days | 32% |
| kate | 10/10 | 5878 days | 32% |
| Jules | 7/10 | 5878 days | 30% |
| Frances Hay | 8/10 | 5880 days | 31% |
| carsteng | 9/10 | 5937 days | 31% |
| Suzanne | 9/10 | 6004 days | 31% |
| Andrea | 8/10 | 6107 days | 31% |
| jessica | 7/10 | 6108 days | 30% |
| KimC | 8/10 | 6175 days | 31% |
| Denys | 7/10 | 6192 days | 30% |
| JohannaB | 10/10 | 6206 days | 32% |
| ChristineM | 10/10 | 6220 days | 32% |
| SiegfriedL | 9/10 | 6242 days | 31% |
| johanna | 9/10 | 6260 days | 31% |
| MissTraveller2009 | 10/10 | 6308 days | 32% |
| jack | 8/10 | 6309 days | 31% |
| Lisa | 10/10 | 6381 days | 32% |
| Thomas Bachmann | 9/10 | 6436 days | 31% |
| Ted Sebastian | 8/10 | 6571 days | 31% |
| Alison Street | 7/10 | 6586 days | 30% |
| Jurgen Westphal | 8/10 | 6587 days | 31% |
| John Howlett | 8/10 | 6603 days | 31% |
| Davinia | 8/10 | 6662 days | 31% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 56 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.00% |
| 199 | -4.02% |
| 200 | -4.04% |
| 201 | -4.06% |
| 202 | -4.08% |
| 203 | -4.10% |
| … | … |
Balancing Adjustment
2.36% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.