G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.27%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2880 days | 100% |
| Michael Gooch | 10/10 | 3061 days | 87% |
| Rebekka Doliva | 10/10 | 3129 days | 82% |
| Jayni L'Azou | 10/10 | 3167 days | 79% |
| Ludovic Bonneau | 10/10 | 3373 days | 65% |
| Roland Eggli | 10/10 | 3375 days | 65% |
| Mike | 8/10 | 3389 days | 62% |
| Alexander Scheibl | 7/10 | 3390 days | 59% |
| Jaroslav Kacmar | 10/10 | 3411 days | 62% |
| Gena Bond | 8/10 | 3434 days | 59% |
| Taylor Doolittle | 10/10 | 3434 days | 60% |
| Barbara Hirsch | 7/10 | 3444 days | 55% |
| Jack Halligan | 9/10 | 3447 days | 59% |
| Sam Howard | 10/10 | 3447 days | 59% |
| Kosia | 10/10 | 3482 days | 57% |
| Navina | 10/10 | 3487 days | 56% |
| HAFEZ AMRI SANUSI | 8/10 | 3488 days | 55% |
| Joanne Woo | 8/10 | 3518 days | 53% |
| Viki Kent | 10/10 | 3523 days | 54% |
| Ross D | 9/10 | 3523 days | 53% |
| Azhar Adlan | 10/10 | 3524 days | 54% |
| Anne | 9/10 | 3535 days | 52% |
| Philippa Buchanan | 9/10 | 3634 days | 45% |
| Rabiah Abdullah | 10/10 | 3732 days | 39% |
| Sarah Boettcher | 10/10 | 3737 days | 39% |
| Annika Pauly | 6/10 | 3742 days | 32% |
| Caroline Shaw | 8/10 | 3748 days | 37% |
| Julia | 7/10 | 3748 days | 35% |
| Bjoern | 6/10 | 3748 days | 32% |
| Sonya Grimm | 8/10 | 3748 days | 37% |
| Milan Maiwald | 6/10 | 3749 days | 31% |
| Lisa Fenzl | 10/10 | 3751 days | 38% |
| Afiya Levy | 10/10 | 3751 days | 38% |
| gonzalo caldiz | 9/10 | 3752 days | 37% |
| Lærke Hagelskjær | 10/10 | 3755 days | 37% |
| Juan Viscegle | 10/10 | 3756 days | 37% |
| Jonathan Foskett | 9/10 | 3758 days | 37% |
| Helen Hazelwood | 9/10 | 3758 days | 37% |
| Ruby Reynolds | 9/10 | 3758 days | 37% |
| Aaron Gunning | 10/10 | 3766 days | 36% |
| Liwen | 3/10 | 3766 days | 16% |
| Verena Konetzhi | 7/10 | 3769 days | 33% |
| Lena | 8/10 | 3773 days | 35% |
| Kim-Lara | 9/10 | 3781 days | 35% |
| Alyssa Wyer | 10/10 | 3799 days | 34% |
| Simon Striegel | 10/10 | 3800 days | 34% |
| Chris | 9/10 | 3808 days | 33% |
| Anais Touri | 10/10 | 3811 days | 33% |
| Matt and Louise | 7/10 | 3817 days | 30% |
| Daniel Hill | 9/10 | 3818 days | 32% |
| Chris | 10/10 | 3823 days | 32% |
| Neil | 8/10 | 3827 days | 31% |
| SATOKO OSONO | 8/10 | 3834 days | 31% |
| Diego Pablos | 7/10 | 3842 days | 28% |
| Pierre and Alexandra | 9/10 | 3850 days | 30% |
| Mark Van Wijk | 10/10 | 3915 days | 26% |
| David McIntosh | 9/10 | 4164 days | 8% |
| Lukas, Anne and Malte | 9/10 | 4220 days | 4% |
| Logan Leduc | 10/10 | 4225 days | 4% |
| Hubert Schmid | 8/10 | 4273 days | 0% |
| Anna Grafenstein | 8/10 | 4459 days | 28% |
| isabel Zander | 8/10 | 4462 days | 28% |
| Calvin Becker | 7/10 | 4462 days | 27% |
| Patricia Revel | 10/10 | 4464 days | 29% |
| Jacques Revel | 8/10 | 4464 days | 28% |
| Julien Joubert-Gaillard | 7/10 | 4466 days | 27% |
| Claudia Hillebrand | 8/10 | 4467 days | 28% |
| Audrey Le Bourthe | 10/10 | 4472 days | 29% |
| Stefan Glock | 8/10 | 4477 days | 28% |
| Andreas Liebe | 9/10 | 4477 days | 29% |
| Jana Rutkowski | 8/10 | 4480 days | 28% |
| Sarah Jane O'Reilly | 7/10 | 4490 days | 27% |
| Tomas Shairi | 5/10 | 4490 days | 20% |
| Agathe Dupuis | 7/10 | 4491 days | 27% |
| Florent Bouillon | 7/10 | 4491 days | 27% |
| Lena Hanhart | 6/10 | 4491 days | 24% |
| Jonas Hessel | 8/10 | 4491 days | 28% |
| Lena Wacker | 10/10 | 4505 days | 29% |
| Marius Hoffmann | 8/10 | 4511 days | 28% |
| Anna Guzewiez | 8/10 | 4513 days | 28% |
| Carina Borho | 9/10 | 4528 days | 29% |
| Lena Jensen | 9/10 | 4529 days | 29% |
| Jesper Andersen | 9/10 | 4529 days | 29% |
| Markus Spitzmueller | 9/10 | 4529 days | 29% |
| Henry Thiel | 9/10 | 4534 days | 29% |
| Christina Habranke | 9/10 | 4534 days | 29% |
| Claire Lieval | 5/10 | 4541 days | 20% |
| Nora Zeitz | 5/10 | 4552 days | 20% |
| Marc Greeve | 6/10 | 4561 days | 24% |
| Yvonne Horpershoeh | 7/10 | 4561 days | 27% |
| Ron Williams | 9/10 | 4675 days | 29% |
| Stefan | 9/10 | 4844 days | 29% |
| Bettina Fluhrer | 10/10 | 4844 days | 29% |
| Cervenka Jaroslav | 9/10 | 4851 days | 29% |
| Jitka Zenahlikova | 9/10 | 4851 days | 29% |
| Billy Koichopolos | 10/10 | 4852 days | 29% |
| Gina Lisi | 10/10 | 4852 days | 29% |
| Katey Justice | 8/10 | 4854 days | 28% |
| Andrew Grimes | 9/10 | 4854 days | 29% |
| Lynda Quartay | 9/10 | 4854 days | 29% |
| Douglas Walker | 7/10 | 4854 days | 27% |
| Kariuua S | 7/10 | 4856 days | 27% |
| Nicolas Bessiere | 7/10 | 4856 days | 27% |
| Renate | 7/10 | 4862 days | 27% |
| Erik Muchembled | 8/10 | 4863 days | 28% |
| Eric | 8/10 | 4864 days | 28% |
| Rogier Ramaker | 9/10 | 4864 days | 29% |
| Melvin Groenhof | 8/10 | 4864 days | 28% |
| Anna Neuenfeldt | 9/10 | 4865 days | 29% |
| Janine Kohlgrueler | 10/10 | 4866 days | 29% |
| Maja Bogdanowicz | 8/10 | 4866 days | 28% |
| Sara Omary | 8/10 | 4869 days | 28% |
| Tim Sautter | 9/10 | 4872 days | 29% |
| Francis Runge | 8/10 | 4873 days | 28% |
| Bill and Noreen | 9/10 | 4885 days | 29% |
| Kevin Desjandino | 10/10 | 4936 days | 29% |
| Abby Rushmer | 8/10 | 4948 days | 28% |
| Benedicte and Mathilde Colas | 8/10 | 4952 days | 28% |
| Jenben | 10/10 | 4979 days | 29% |
| Loesje | 8/10 | 5010 days | 28% |
| Dovis Heinemann | 10/10 | 5208 days | 29% |
| Andreas Schacke | 7/10 | 5209 days | 27% |
| Barbara Berkhout | 9/10 | 5209 days | 29% |
| David Williams | 9/10 | 5212 days | 29% |
| Delore | 5/10 | 5217 days | 20% |
| Sabrina Germany | 10/10 | 5219 days | 29% |
| Maxine Gilman | 10/10 | 5219 days | 29% |
| Peter & Kate Carmichael | 9/10 | 5235 days | 29% |
| Tom Pratt | 6/10 | 5236 days | 24% |
| Ken | 10/10 | 5237 days | 29% |
| Russell | 9/10 | 5238 days | 29% |
| Gabriele Wendt | 9/10 | 5238 days | 29% |
| Diane Moss | 8/10 | 5238 days | 28% |
| R Straathof | 6/10 | 5240 days | 24% |
| Jonathan Philp | 7/10 | 5245 days | 27% |
| Anna | 9/10 | 5251 days | 29% |
| Lesley | 8/10 | 5284 days | 28% |
| Jensen Bresbenbeek | 8/10 | 5316 days | 28% |
| Bernhard & Brigitte Gosch | 8/10 | 5322 days | 28% |
| Thomas Klebensberger | 10/10 | 5555 days | 29% |
| Ken Talan | 10/10 | 5555 days | 29% |
| Sean Brownell | 7/10 | 5559 days | 27% |
| Mariette Salden | 9/10 | 5563 days | 29% |
| Ed Piotrowski | 7/10 | 5567 days | 27% |
| Prideaux | 6/10 | 5569 days | 24% |
| Bill Mclennan | 10/10 | 5572 days | 29% |
| Sophia Kelly | 8/10 | 5574 days | 28% |
| Dave Lidgard | 9/10 | 5577 days | 29% |
| Oppenoorth | 9/10 | 5578 days | 29% |
| Mark Walker | 9/10 | 5578 days | 29% |
| T Lipscombe | 6/10 | 5582 days | 24% |
| Daryl | 10/10 | 5583 days | 29% |
| Michael Long | 8/10 | 5583 days | 28% |
| Javier Munoz | 7/10 | 5583 days | 27% |
| Birga | 10/10 | 5587 days | 29% |
| Jerry & Floon | 8/10 | 5588 days | 28% |
| Jessica Vogels | 6/10 | 5588 days | 24% |
| Simon Vickers | 10/10 | 5589 days | 29% |
| Elise van Haastert | 9/10 | 5589 days | 29% |
| Jesper Hassel | 8/10 | 5595 days | 28% |
| Carolin Moberg | 9/10 | 5595 days | 29% |
| Flueckiger | 10/10 | 5599 days | 29% |
| Marleen Meyers | 8/10 | 5601 days | 28% |
| Dieter Uhlmann | 6/10 | 5601 days | 24% |
| Sabrina Sari | 7/10 | 5603 days | 27% |
| Claudia Vermeer | 7/10 | 5604 days | 27% |
| Irene and Thib Schneider | 10/10 | 5606 days | 29% |
| Tom Hill | 9/10 | 5613 days | 29% |
| Bronwyn Mewett | 9/10 | 5618 days | 29% |
| Morgan892 | 10/10 | 5710 days | 29% |
| Andrew Hammond | 10/10 | 5741 days | 29% |
| imbeachy | 10/10 | 5771 days | 29% |
| Trisha | 10/10 | 5802 days | 29% |
| Meg & Steve | 7/10 | 5888 days | 27% |
| rinusm | 8/10 | 5891 days | 28% |
| steveE | 9/10 | 5894 days | 29% |
| Jess | 10/10 | 5929 days | 29% |
| Inbar Yizhar Barnea | 10/10 | 5943 days | 29% |
| Peter G | 8/10 | 5949 days | 28% |
| Chris Helms | 7/10 | 5949 days | 27% |
| Jamie | 8/10 | 5975 days | 28% |
| Schygulla | 8/10 | 5975 days | 28% |
| margaret Klawitter | 10/10 | 5976 days | 29% |
| kate | 10/10 | 5980 days | 29% |
| Jules | 7/10 | 5980 days | 27% |
| Frances Hay | 8/10 | 5982 days | 28% |
| carsteng | 9/10 | 6039 days | 29% |
| Suzanne | 9/10 | 6106 days | 29% |
| Andrea | 8/10 | 6209 days | 28% |
| jessica | 7/10 | 6210 days | 27% |
| KimC | 8/10 | 6277 days | 28% |
| Denys | 7/10 | 6293 days | 27% |
| JohannaB | 10/10 | 6308 days | 29% |
| ChristineM | 10/10 | 6322 days | 29% |
| SiegfriedL | 9/10 | 6344 days | 29% |
| johanna | 9/10 | 6362 days | 29% |
| MissTraveller2009 | 10/10 | 6410 days | 29% |
| jack | 8/10 | 6411 days | 28% |
| Lisa | 10/10 | 6482 days | 29% |
| Thomas Bachmann | 9/10 | 6537 days | 29% |
| Ted Sebastian | 8/10 | 6673 days | 28% |
| Alison Street | 7/10 | 6688 days | 27% |
| Jurgen Westphal | 8/10 | 6689 days | 28% |
| John Howlett | 8/10 | 6705 days | 28% |
| Davinia | 8/10 | 6764 days | 28% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 118 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.12% |
| 198 | -2.13% |
| 199 | -2.14% |
| 200 | -2.15% |
| 201 | -2.16% |
| 202 | -2.17% |
| 203 | -2.18% |
| … | … |
Balancing Adjustment
2.00% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.