Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.35%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2819 days | 100% |
| Michael Gooch | 10/10 | 3000 days | 87% |
| Rebekka Doliva | 10/10 | 3068 days | 82% |
| Jayni L'Azou | 10/10 | 3106 days | 79% |
| Ludovic Bonneau | 10/10 | 3312 days | 65% |
| Roland Eggli | 10/10 | 3314 days | 65% |
| Mike | 8/10 | 3328 days | 62% |
| Alexander Scheibl | 7/10 | 3329 days | 58% |
| Jaroslav Kacmar | 10/10 | 3350 days | 62% |
| Gena Bond | 8/10 | 3373 days | 59% |
| Taylor Doolittle | 10/10 | 3373 days | 60% |
| Barbara Hirsch | 7/10 | 3383 days | 55% |
| Jack Halligan | 9/10 | 3386 days | 59% |
| Sam Howard | 10/10 | 3386 days | 59% |
| Kosia | 10/10 | 3421 days | 57% |
| Navina | 10/10 | 3426 days | 57% |
| HAFEZ AMRI SANUSI | 8/10 | 3427 days | 55% |
| Joanne Woo | 8/10 | 3457 days | 53% |
| Viki Kent | 10/10 | 3462 days | 54% |
| Ross D | 9/10 | 3462 days | 53% |
| Azhar Adlan | 10/10 | 3463 days | 54% |
| Anne | 9/10 | 3474 days | 52% |
| Philippa Buchanan | 9/10 | 3573 days | 45% |
| Rabiah Abdullah | 10/10 | 3671 days | 39% |
| Sarah Boettcher | 10/10 | 3676 days | 39% |
| Annika Pauly | 6/10 | 3681 days | 31% |
| Caroline Shaw | 8/10 | 3687 days | 37% |
| Julia | 7/10 | 3687 days | 34% |
| Bjoern | 6/10 | 3687 days | 31% |
| Sonya Grimm | 8/10 | 3687 days | 37% |
| Milan Maiwald | 6/10 | 3688 days | 31% |
| Lisa Fenzl | 10/10 | 3690 days | 38% |
| Afiya Levy | 10/10 | 3690 days | 38% |
| gonzalo caldiz | 9/10 | 3691 days | 37% |
| Lærke Hagelskjær | 10/10 | 3694 days | 37% |
| Juan Viscegle | 10/10 | 3695 days | 37% |
| Jonathan Foskett | 9/10 | 3697 days | 37% |
| Helen Hazelwood | 9/10 | 3697 days | 37% |
| Ruby Reynolds | 9/10 | 3697 days | 37% |
| Aaron Gunning | 10/10 | 3705 days | 37% |
| Liwen | 3/10 | 3705 days | 15% |
| Verena Konetzhi | 7/10 | 3708 days | 33% |
| Lena | 8/10 | 3712 days | 35% |
| Kim-Lara | 9/10 | 3720 days | 35% |
| Alyssa Wyer | 10/10 | 3738 days | 34% |
| Simon Striegel | 10/10 | 3739 days | 34% |
| Chris | 9/10 | 3747 days | 33% |
| Anais Touri | 10/10 | 3750 days | 33% |
| Matt and Louise | 7/10 | 3756 days | 30% |
| Daniel Hill | 9/10 | 3757 days | 32% |
| Chris | 10/10 | 3762 days | 32% |
| Neil | 8/10 | 3766 days | 31% |
| SATOKO OSONO | 8/10 | 3773 days | 31% |
| Diego Pablos | 7/10 | 3781 days | 28% |
| Pierre and Alexandra | 9/10 | 3789 days | 30% |
| Mark Van Wijk | 10/10 | 3854 days | 26% |
| David McIntosh | 9/10 | 4103 days | 8% |
| Lukas, Anne and Malte | 9/10 | 4159 days | 4% |
| Logan Leduc | 10/10 | 4164 days | 4% |
| Hubert Schmid | 8/10 | 4212 days | 0% |
| Anna Grafenstein | 8/10 | 4398 days | 24% |
| isabel Zander | 8/10 | 4401 days | 24% |
| Calvin Becker | 7/10 | 4401 days | 22% |
| Patricia Revel | 10/10 | 4403 days | 25% |
| Jacques Revel | 8/10 | 4403 days | 24% |
| Julien Joubert-Gaillard | 7/10 | 4405 days | 22% |
| Claudia Hillebrand | 8/10 | 4406 days | 24% |
| Audrey Le Bourthe | 10/10 | 4411 days | 25% |
| Stefan Glock | 8/10 | 4416 days | 24% |
| Andreas Liebe | 9/10 | 4416 days | 24% |
| Jana Rutkowski | 8/10 | 4419 days | 24% |
| Sarah Jane O'Reilly | 7/10 | 4429 days | 22% |
| Tomas Shairi | 5/10 | 4429 days | 16% |
| Agathe Dupuis | 7/10 | 4430 days | 22% |
| Florent Bouillon | 7/10 | 4430 days | 22% |
| Lena Hanhart | 6/10 | 4430 days | 20% |
| Jonas Hessel | 8/10 | 4430 days | 24% |
| Lena Wacker | 10/10 | 4444 days | 25% |
| Marius Hoffmann | 8/10 | 4450 days | 24% |
| Anna Guzewiez | 8/10 | 4452 days | 24% |
| Carina Borho | 9/10 | 4467 days | 24% |
| Lena Jensen | 9/10 | 4468 days | 24% |
| Jesper Andersen | 9/10 | 4468 days | 24% |
| Markus Spitzmueller | 9/10 | 4468 days | 24% |
| Henry Thiel | 9/10 | 4473 days | 24% |
| Christina Habranke | 9/10 | 4473 days | 24% |
| Claire Lieval | 5/10 | 4480 days | 16% |
| Nora Zeitz | 5/10 | 4491 days | 16% |
| Marc Greeve | 6/10 | 4500 days | 20% |
| Yvonne Horpershoeh | 7/10 | 4500 days | 22% |
| Ron Williams | 9/10 | 4614 days | 24% |
| Stefan | 9/10 | 4783 days | 24% |
| Bettina Fluhrer | 10/10 | 4783 days | 25% |
| Cervenka Jaroslav | 9/10 | 4790 days | 24% |
| Jitka Zenahlikova | 9/10 | 4790 days | 24% |
| Billy Koichopolos | 10/10 | 4791 days | 25% |
| Gina Lisi | 10/10 | 4791 days | 25% |
| Katey Justice | 8/10 | 4793 days | 24% |
| Andrew Grimes | 9/10 | 4793 days | 24% |
| Lynda Quartay | 9/10 | 4793 days | 24% |
| Douglas Walker | 7/10 | 4793 days | 22% |
| Kariuua S | 7/10 | 4795 days | 22% |
| Nicolas Bessiere | 7/10 | 4795 days | 22% |
| Renate | 7/10 | 4801 days | 22% |
| Erik Muchembled | 8/10 | 4802 days | 24% |
| Eric | 8/10 | 4803 days | 24% |
| Rogier Ramaker | 9/10 | 4803 days | 24% |
| Melvin Groenhof | 8/10 | 4803 days | 24% |
| Anna Neuenfeldt | 9/10 | 4804 days | 24% |
| Janine Kohlgrueler | 10/10 | 4805 days | 25% |
| Maja Bogdanowicz | 8/10 | 4805 days | 24% |
| Sara Omary | 8/10 | 4808 days | 24% |
| Tim Sautter | 9/10 | 4811 days | 24% |
| Francis Runge | 8/10 | 4812 days | 24% |
| Bill and Noreen | 9/10 | 4824 days | 24% |
| Kevin Desjandino | 10/10 | 4875 days | 25% |
| Abby Rushmer | 8/10 | 4887 days | 24% |
| Benedicte and Mathilde Colas | 8/10 | 4891 days | 24% |
| Jenben | 10/10 | 4918 days | 25% |
| Loesje | 8/10 | 4949 days | 24% |
| Dovis Heinemann | 10/10 | 5147 days | 25% |
| Andreas Schacke | 7/10 | 5148 days | 22% |
| Barbara Berkhout | 9/10 | 5148 days | 24% |
| David Williams | 9/10 | 5151 days | 24% |
| Delore | 5/10 | 5156 days | 16% |
| Sabrina Germany | 10/10 | 5158 days | 25% |
| Maxine Gilman | 10/10 | 5158 days | 25% |
| Peter & Kate Carmichael | 9/10 | 5174 days | 24% |
| Tom Pratt | 6/10 | 5175 days | 20% |
| Ken | 10/10 | 5176 days | 25% |
| Russell | 9/10 | 5177 days | 24% |
| Gabriele Wendt | 9/10 | 5177 days | 24% |
| Diane Moss | 8/10 | 5177 days | 24% |
| R Straathof | 6/10 | 5179 days | 20% |
| Jonathan Philp | 7/10 | 5184 days | 22% |
| Anna | 9/10 | 5190 days | 24% |
| Lesley | 8/10 | 5223 days | 24% |
| Jensen Bresbenbeek | 8/10 | 5255 days | 24% |
| Bernhard & Brigitte Gosch | 8/10 | 5261 days | 24% |
| Thomas Klebensberger | 10/10 | 5494 days | 25% |
| Ken Talan | 10/10 | 5494 days | 25% |
| Sean Brownell | 7/10 | 5498 days | 22% |
| Mariette Salden | 9/10 | 5502 days | 24% |
| Ed Piotrowski | 7/10 | 5506 days | 22% |
| Prideaux | 6/10 | 5508 days | 20% |
| Bill Mclennan | 10/10 | 5511 days | 25% |
| Sophia Kelly | 8/10 | 5513 days | 24% |
| Dave Lidgard | 9/10 | 5516 days | 24% |
| Oppenoorth | 9/10 | 5517 days | 24% |
| Mark Walker | 9/10 | 5517 days | 24% |
| T Lipscombe | 6/10 | 5521 days | 20% |
| Daryl | 10/10 | 5522 days | 25% |
| Michael Long | 8/10 | 5522 days | 24% |
| Javier Munoz | 7/10 | 5522 days | 22% |
| Birga | 10/10 | 5526 days | 25% |
| Jerry & Floon | 8/10 | 5527 days | 24% |
| Jessica Vogels | 6/10 | 5527 days | 20% |
| Simon Vickers | 10/10 | 5528 days | 25% |
| Elise van Haastert | 9/10 | 5528 days | 24% |
| Jesper Hassel | 8/10 | 5534 days | 24% |
| Carolin Moberg | 9/10 | 5534 days | 24% |
| Flueckiger | 10/10 | 5538 days | 25% |
| Marleen Meyers | 8/10 | 5540 days | 24% |
| Dieter Uhlmann | 6/10 | 5540 days | 20% |
| Sabrina Sari | 7/10 | 5542 days | 22% |
| Claudia Vermeer | 7/10 | 5543 days | 22% |
| Irene and Thib Schneider | 10/10 | 5545 days | 25% |
| Tom Hill | 9/10 | 5552 days | 24% |
| Bronwyn Mewett | 9/10 | 5557 days | 24% |
| Morgan892 | 10/10 | 5649 days | 25% |
| Andrew Hammond | 10/10 | 5680 days | 25% |
| imbeachy | 10/10 | 5710 days | 25% |
| Trisha | 10/10 | 5741 days | 25% |
| Meg & Steve | 7/10 | 5827 days | 22% |
| rinusm | 8/10 | 5830 days | 24% |
| steveE | 9/10 | 5833 days | 24% |
| Jess | 10/10 | 5868 days | 25% |
| Inbar Yizhar Barnea | 10/10 | 5882 days | 25% |
| Peter G | 8/10 | 5888 days | 24% |
| Chris Helms | 7/10 | 5888 days | 22% |
| Jamie | 8/10 | 5914 days | 24% |
| Schygulla | 8/10 | 5914 days | 24% |
| margaret Klawitter | 10/10 | 5915 days | 25% |
| kate | 10/10 | 5919 days | 25% |
| Jules | 7/10 | 5919 days | 22% |
| Frances Hay | 8/10 | 5921 days | 24% |
| carsteng | 9/10 | 5978 days | 24% |
| Suzanne | 9/10 | 6045 days | 24% |
| Andrea | 8/10 | 6148 days | 24% |
| jessica | 7/10 | 6149 days | 22% |
| KimC | 8/10 | 6216 days | 24% |
| Denys | 7/10 | 6232 days | 22% |
| JohannaB | 10/10 | 6247 days | 25% |
| ChristineM | 10/10 | 6261 days | 25% |
| SiegfriedL | 9/10 | 6283 days | 24% |
| johanna | 9/10 | 6301 days | 24% |
| MissTraveller2009 | 10/10 | 6349 days | 25% |
| jack | 8/10 | 6350 days | 24% |
| Lisa | 10/10 | 6422 days | 25% |
| Thomas Bachmann | 9/10 | 6477 days | 24% |
| Ted Sebastian | 8/10 | 6612 days | 24% |
| Alison Street | 7/10 | 6627 days | 22% |
| Jurgen Westphal | 8/10 | 6628 days | 24% |
| John Howlett | 8/10 | 6644 days | 24% |
| Davinia | 8/10 | 6703 days | 24% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.36% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 69 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.31% |
| 198 | -3.32% |
| 199 | -3.34% |
| 200 | -3.36% |
| 201 | -3.37% |
| 202 | -3.39% |
| 203 | -3.41% |
| … | … |
Balancing Adjustment
2.25% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.