G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.41%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2799 days | 100% |
| Michael Gooch | 10/10 | 2979 days | 89% |
| Rebekka Doliva | 10/10 | 3048 days | 84% |
| Jayni L'Azou | 10/10 | 3086 days | 82% |
| Ludovic Bonneau | 10/10 | 3292 days | 69% |
| Roland Eggli | 10/10 | 3294 days | 69% |
| Mike | 8/10 | 3308 days | 66% |
| Alexander Scheibl | 7/10 | 3309 days | 63% |
| Jaroslav Kacmar | 10/10 | 3330 days | 66% |
| Gena Bond | 8/10 | 3353 days | 64% |
| Taylor Doolittle | 10/10 | 3353 days | 65% |
| Barbara Hirsch | 7/10 | 3363 days | 60% |
| Jack Halligan | 9/10 | 3366 days | 63% |
| Sam Howard | 10/10 | 3366 days | 64% |
| Kosia | 10/10 | 3401 days | 62% |
| Navina | 10/10 | 3406 days | 62% |
| HAFEZ AMRI SANUSI | 8/10 | 3406 days | 60% |
| Joanne Woo | 8/10 | 3436 days | 58% |
| Viki Kent | 10/10 | 3442 days | 59% |
| Ross D | 9/10 | 3442 days | 59% |
| Azhar Adlan | 10/10 | 3443 days | 59% |
| Anne | 9/10 | 3454 days | 58% |
| Philippa Buchanan | 9/10 | 3553 days | 52% |
| Rabiah Abdullah | 10/10 | 3650 days | 46% |
| Sarah Boettcher | 10/10 | 3656 days | 46% |
| Annika Pauly | 6/10 | 3661 days | 39% |
| Caroline Shaw | 8/10 | 3667 days | 44% |
| Julia | 7/10 | 3667 days | 42% |
| Bjoern | 6/10 | 3667 days | 39% |
| Sonya Grimm | 8/10 | 3667 days | 44% |
| Milan Maiwald | 6/10 | 3668 days | 39% |
| Lisa Fenzl | 10/10 | 3670 days | 45% |
| Afiya Levy | 10/10 | 3670 days | 45% |
| gonzalo caldiz | 9/10 | 3671 days | 44% |
| Lærke Hagelskjær | 10/10 | 3674 days | 45% |
| Juan Viscegle | 10/10 | 3675 days | 45% |
| Jonathan Foskett | 9/10 | 3677 days | 44% |
| Helen Hazelwood | 9/10 | 3677 days | 44% |
| Ruby Reynolds | 9/10 | 3677 days | 44% |
| Aaron Gunning | 10/10 | 3685 days | 44% |
| Liwen | 3/10 | 3685 days | 24% |
| Verena Konetzhi | 7/10 | 3688 days | 41% |
| Lena | 8/10 | 3692 days | 43% |
| Kim-Lara | 9/10 | 3700 days | 43% |
| Alyssa Wyer | 10/10 | 3718 days | 42% |
| Simon Striegel | 10/10 | 3719 days | 42% |
| Chris | 9/10 | 3727 days | 41% |
| Anais Touri | 10/10 | 3730 days | 41% |
| Matt and Louise | 7/10 | 3736 days | 38% |
| Daniel Hill | 9/10 | 3737 days | 40% |
| Chris | 10/10 | 3741 days | 40% |
| Neil | 8/10 | 3746 days | 39% |
| SATOKO OSONO | 8/10 | 3753 days | 39% |
| Diego Pablos | 7/10 | 3761 days | 36% |
| Pierre and Alexandra | 9/10 | 3769 days | 38% |
| Mark Van Wijk | 10/10 | 3833 days | 35% |
| David McIntosh | 9/10 | 4083 days | 18% |
| Lukas, Anne and Malte | 9/10 | 4139 days | 15% |
| Logan Leduc | 10/10 | 4144 days | 15% |
| Hubert Schmid | 8/10 | 4192 days | 12% |
| Anna Grafenstein | 8/10 | 4378 days | 0% |
| isabel Zander | 8/10 | 4381 days | 32% |
| Calvin Becker | 7/10 | 4381 days | 30% |
| Patricia Revel | 10/10 | 4383 days | 32% |
| Jacques Revel | 8/10 | 4383 days | 32% |
| Julien Joubert-Gaillard | 7/10 | 4385 days | 30% |
| Claudia Hillebrand | 8/10 | 4386 days | 32% |
| Audrey Le Bourthe | 10/10 | 4391 days | 32% |
| Stefan Glock | 8/10 | 4396 days | 32% |
| Andreas Liebe | 9/10 | 4396 days | 32% |
| Jana Rutkowski | 8/10 | 4399 days | 32% |
| Sarah Jane O'Reilly | 7/10 | 4409 days | 30% |
| Tomas Shairi | 5/10 | 4409 days | 25% |
| Agathe Dupuis | 7/10 | 4410 days | 30% |
| Florent Bouillon | 7/10 | 4410 days | 30% |
| Lena Hanhart | 6/10 | 4410 days | 28% |
| Jonas Hessel | 8/10 | 4410 days | 32% |
| Lena Wacker | 10/10 | 4424 days | 32% |
| Marius Hoffmann | 8/10 | 4430 days | 32% |
| Anna Guzewiez | 8/10 | 4432 days | 32% |
| Carina Borho | 9/10 | 4447 days | 32% |
| Lena Jensen | 9/10 | 4448 days | 32% |
| Jesper Andersen | 9/10 | 4448 days | 32% |
| Markus Spitzmueller | 9/10 | 4448 days | 32% |
| Henry Thiel | 9/10 | 4453 days | 32% |
| Christina Habranke | 9/10 | 4453 days | 32% |
| Claire Lieval | 5/10 | 4460 days | 25% |
| Nora Zeitz | 5/10 | 4471 days | 25% |
| Marc Greeve | 6/10 | 4480 days | 28% |
| Yvonne Horpershoeh | 7/10 | 4480 days | 30% |
| Ron Williams | 9/10 | 4594 days | 32% |
| Stefan | 9/10 | 4763 days | 32% |
| Bettina Fluhrer | 10/10 | 4763 days | 32% |
| Cervenka Jaroslav | 9/10 | 4770 days | 32% |
| Jitka Zenahlikova | 9/10 | 4770 days | 32% |
| Billy Koichopolos | 10/10 | 4771 days | 32% |
| Gina Lisi | 10/10 | 4771 days | 32% |
| Katey Justice | 8/10 | 4773 days | 32% |
| Andrew Grimes | 9/10 | 4773 days | 32% |
| Lynda Quartay | 9/10 | 4773 days | 32% |
| Douglas Walker | 7/10 | 4773 days | 30% |
| Kariuua S | 7/10 | 4775 days | 30% |
| Nicolas Bessiere | 7/10 | 4775 days | 30% |
| Renate | 7/10 | 4781 days | 30% |
| Erik Muchembled | 8/10 | 4782 days | 32% |
| Eric | 8/10 | 4783 days | 32% |
| Rogier Ramaker | 9/10 | 4783 days | 32% |
| Melvin Groenhof | 8/10 | 4783 days | 32% |
| Anna Neuenfeldt | 9/10 | 4784 days | 32% |
| Janine Kohlgrueler | 10/10 | 4785 days | 32% |
| Maja Bogdanowicz | 8/10 | 4785 days | 32% |
| Sara Omary | 8/10 | 4788 days | 32% |
| Tim Sautter | 9/10 | 4791 days | 32% |
| Francis Runge | 8/10 | 4792 days | 32% |
| Bill and Noreen | 9/10 | 4804 days | 32% |
| Kevin Desjandino | 10/10 | 4855 days | 32% |
| Abby Rushmer | 8/10 | 4867 days | 32% |
| Benedicte and Mathilde Colas | 8/10 | 4871 days | 32% |
| Jenben | 10/10 | 4898 days | 32% |
| Loesje | 8/10 | 4929 days | 32% |
| Dovis Heinemann | 10/10 | 5127 days | 32% |
| Andreas Schacke | 7/10 | 5128 days | 30% |
| Barbara Berkhout | 9/10 | 5128 days | 32% |
| David Williams | 9/10 | 5131 days | 32% |
| Delore | 5/10 | 5136 days | 25% |
| Sabrina Germany | 10/10 | 5138 days | 32% |
| Maxine Gilman | 10/10 | 5138 days | 32% |
| Peter & Kate Carmichael | 9/10 | 5154 days | 32% |
| Tom Pratt | 6/10 | 5155 days | 28% |
| Ken | 10/10 | 5156 days | 32% |
| Russell | 9/10 | 5157 days | 32% |
| Gabriele Wendt | 9/10 | 5157 days | 32% |
| Diane Moss | 8/10 | 5157 days | 32% |
| R Straathof | 6/10 | 5159 days | 28% |
| Jonathan Philp | 7/10 | 5164 days | 30% |
| Anna | 9/10 | 5170 days | 32% |
| Lesley | 8/10 | 5203 days | 32% |
| Jensen Bresbenbeek | 8/10 | 5235 days | 32% |
| Bernhard & Brigitte Gosch | 8/10 | 5241 days | 32% |
| Thomas Klebensberger | 10/10 | 5474 days | 32% |
| Ken Talan | 10/10 | 5474 days | 32% |
| Sean Brownell | 7/10 | 5478 days | 30% |
| Mariette Salden | 9/10 | 5482 days | 32% |
| Ed Piotrowski | 7/10 | 5486 days | 30% |
| Prideaux | 6/10 | 5488 days | 28% |
| Bill Mclennan | 10/10 | 5491 days | 32% |
| Sophia Kelly | 8/10 | 5493 days | 32% |
| Dave Lidgard | 9/10 | 5496 days | 32% |
| Oppenoorth | 9/10 | 5497 days | 32% |
| Mark Walker | 9/10 | 5497 days | 32% |
| T Lipscombe | 6/10 | 5501 days | 28% |
| Daryl | 10/10 | 5502 days | 32% |
| Michael Long | 8/10 | 5502 days | 32% |
| Javier Munoz | 7/10 | 5502 days | 30% |
| Birga | 10/10 | 5506 days | 32% |
| Jerry & Floon | 8/10 | 5507 days | 32% |
| Jessica Vogels | 6/10 | 5507 days | 28% |
| Simon Vickers | 10/10 | 5508 days | 32% |
| Elise van Haastert | 9/10 | 5508 days | 32% |
| Jesper Hassel | 8/10 | 5514 days | 32% |
| Carolin Moberg | 9/10 | 5514 days | 32% |
| Flueckiger | 10/10 | 5518 days | 32% |
| Marleen Meyers | 8/10 | 5520 days | 32% |
| Dieter Uhlmann | 6/10 | 5520 days | 28% |
| Sabrina Sari | 7/10 | 5522 days | 30% |
| Claudia Vermeer | 7/10 | 5523 days | 30% |
| Irene and Thib Schneider | 10/10 | 5525 days | 32% |
| Tom Hill | 9/10 | 5532 days | 32% |
| Bronwyn Mewett | 9/10 | 5537 days | 32% |
| Morgan892 | 10/10 | 5629 days | 32% |
| Andrew Hammond | 10/10 | 5660 days | 32% |
| imbeachy | 10/10 | 5690 days | 32% |
| Trisha | 10/10 | 5721 days | 32% |
| Meg & Steve | 7/10 | 5807 days | 30% |
| rinusm | 8/10 | 5810 days | 32% |
| steveE | 9/10 | 5813 days | 32% |
| Jess | 10/10 | 5848 days | 32% |
| Inbar Yizhar Barnea | 10/10 | 5862 days | 32% |
| Peter G | 8/10 | 5868 days | 32% |
| Chris Helms | 7/10 | 5868 days | 30% |
| Jamie | 8/10 | 5894 days | 32% |
| Schygulla | 8/10 | 5894 days | 32% |
| margaret Klawitter | 10/10 | 5895 days | 32% |
| kate | 10/10 | 5899 days | 32% |
| Jules | 7/10 | 5899 days | 30% |
| Frances Hay | 8/10 | 5901 days | 32% |
| carsteng | 9/10 | 5958 days | 32% |
| Suzanne | 9/10 | 6025 days | 32% |
| Andrea | 8/10 | 6128 days | 32% |
| jessica | 7/10 | 6129 days | 30% |
| KimC | 8/10 | 6196 days | 32% |
| Denys | 7/10 | 6212 days | 30% |
| JohannaB | 10/10 | 6227 days | 32% |
| ChristineM | 10/10 | 6241 days | 32% |
| SiegfriedL | 9/10 | 6263 days | 32% |
| johanna | 9/10 | 6281 days | 32% |
| MissTraveller2009 | 10/10 | 6329 days | 32% |
| jack | 8/10 | 6329 days | 32% |
| Lisa | 10/10 | 6401 days | 32% |
| Thomas Bachmann | 9/10 | 6456 days | 32% |
| Ted Sebastian | 8/10 | 6592 days | 32% |
| Alison Street | 7/10 | 6607 days | 30% |
| Jurgen Westphal | 8/10 | 6608 days | 32% |
| John Howlett | 8/10 | 6624 days | 32% |
| Davinia | 8/10 | 6683 days | 32% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.75% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.70% |
| 198 | -3.72% |
| 199 | -3.74% |
| 200 | -3.75% |
| 201 | -3.77% |
| 202 | -3.79% |
| 203 | -3.81% |
| … | … |
Balancing Adjustment
2.33% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.