Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.21%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2920 days | 100% |
| Michael Gooch | 10/10 | 3101 days | 87% |
| Rebekka Doliva | 10/10 | 3169 days | 82% |
| Jayni L'Azou | 10/10 | 3207 days | 79% |
| Ludovic Bonneau | 10/10 | 3413 days | 65% |
| Roland Eggli | 10/10 | 3415 days | 64% |
| Mike | 8/10 | 3429 days | 62% |
| Alexander Scheibl | 7/10 | 3430 days | 59% |
| Jaroslav Kacmar | 10/10 | 3451 days | 62% |
| Gena Bond | 8/10 | 3474 days | 59% |
| Taylor Doolittle | 10/10 | 3474 days | 60% |
| Barbara Hirsch | 7/10 | 3484 days | 55% |
| Jack Halligan | 9/10 | 3487 days | 59% |
| Sam Howard | 10/10 | 3487 days | 59% |
| Kosia | 10/10 | 3522 days | 57% |
| Navina | 10/10 | 3527 days | 56% |
| HAFEZ AMRI SANUSI | 8/10 | 3528 days | 55% |
| Joanne Woo | 8/10 | 3558 days | 53% |
| Viki Kent | 10/10 | 3563 days | 54% |
| Ross D | 9/10 | 3563 days | 53% |
| Azhar Adlan | 10/10 | 3564 days | 54% |
| Anne | 9/10 | 3575 days | 52% |
| Philippa Buchanan | 9/10 | 3674 days | 45% |
| Rabiah Abdullah | 10/10 | 3772 days | 39% |
| Sarah Boettcher | 10/10 | 3777 days | 39% |
| Annika Pauly | 6/10 | 3782 days | 32% |
| Caroline Shaw | 8/10 | 3788 days | 37% |
| Julia | 7/10 | 3788 days | 35% |
| Bjoern | 6/10 | 3788 days | 32% |
| Sonya Grimm | 8/10 | 3788 days | 37% |
| Milan Maiwald | 6/10 | 3789 days | 32% |
| Lisa Fenzl | 10/10 | 3791 days | 38% |
| Afiya Levy | 10/10 | 3791 days | 38% |
| gonzalo caldiz | 9/10 | 3792 days | 37% |
| Lærke Hagelskjær | 10/10 | 3795 days | 37% |
| Juan Viscegle | 10/10 | 3796 days | 37% |
| Jonathan Foskett | 9/10 | 3798 days | 37% |
| Helen Hazelwood | 9/10 | 3798 days | 37% |
| Ruby Reynolds | 9/10 | 3798 days | 37% |
| Aaron Gunning | 10/10 | 3806 days | 36% |
| Liwen | 3/10 | 3806 days | 18% |
| Verena Konetzhi | 7/10 | 3809 days | 33% |
| Lena | 8/10 | 3813 days | 35% |
| Kim-Lara | 9/10 | 3821 days | 35% |
| Alyssa Wyer | 10/10 | 3839 days | 34% |
| Simon Striegel | 10/10 | 3840 days | 34% |
| Chris | 9/10 | 3848 days | 33% |
| Anais Touri | 10/10 | 3851 days | 33% |
| Matt and Louise | 7/10 | 3857 days | 30% |
| Daniel Hill | 9/10 | 3858 days | 32% |
| Chris | 10/10 | 3863 days | 32% |
| Neil | 8/10 | 3867 days | 31% |
| SATOKO OSONO | 8/10 | 3874 days | 31% |
| Diego Pablos | 7/10 | 3882 days | 29% |
| Pierre and Alexandra | 9/10 | 3890 days | 30% |
| Mark Van Wijk | 10/10 | 3955 days | 26% |
| David McIntosh | 9/10 | 4204 days | 8% |
| Lukas, Anne and Malte | 9/10 | 4260 days | 4% |
| Logan Leduc | 10/10 | 4265 days | 4% |
| Hubert Schmid | 8/10 | 4313 days | 0% |
| Anna Grafenstein | 8/10 | 4499 days | 31% |
| isabel Zander | 8/10 | 4502 days | 31% |
| Calvin Becker | 7/10 | 4502 days | 29% |
| Patricia Revel | 10/10 | 4504 days | 32% |
| Jacques Revel | 8/10 | 4504 days | 31% |
| Julien Joubert-Gaillard | 7/10 | 4506 days | 29% |
| Claudia Hillebrand | 8/10 | 4507 days | 31% |
| Audrey Le Bourthe | 10/10 | 4512 days | 32% |
| Stefan Glock | 8/10 | 4517 days | 31% |
| Andreas Liebe | 9/10 | 4517 days | 32% |
| Jana Rutkowski | 8/10 | 4520 days | 31% |
| Sarah Jane O'Reilly | 7/10 | 4530 days | 29% |
| Tomas Shairi | 5/10 | 4530 days | 23% |
| Agathe Dupuis | 7/10 | 4531 days | 29% |
| Florent Bouillon | 7/10 | 4531 days | 29% |
| Lena Hanhart | 6/10 | 4531 days | 27% |
| Jonas Hessel | 8/10 | 4531 days | 31% |
| Lena Wacker | 10/10 | 4545 days | 32% |
| Marius Hoffmann | 8/10 | 4551 days | 31% |
| Anna Guzewiez | 8/10 | 4553 days | 31% |
| Carina Borho | 9/10 | 4568 days | 32% |
| Lena Jensen | 9/10 | 4569 days | 32% |
| Jesper Andersen | 9/10 | 4569 days | 32% |
| Markus Spitzmueller | 9/10 | 4569 days | 32% |
| Henry Thiel | 9/10 | 4574 days | 32% |
| Christina Habranke | 9/10 | 4574 days | 32% |
| Claire Lieval | 5/10 | 4581 days | 23% |
| Nora Zeitz | 5/10 | 4592 days | 23% |
| Marc Greeve | 6/10 | 4601 days | 27% |
| Yvonne Horpershoeh | 7/10 | 4601 days | 29% |
| Ron Williams | 9/10 | 4715 days | 32% |
| Stefan | 9/10 | 4884 days | 32% |
| Bettina Fluhrer | 10/10 | 4884 days | 32% |
| Cervenka Jaroslav | 9/10 | 4891 days | 32% |
| Jitka Zenahlikova | 9/10 | 4891 days | 32% |
| Billy Koichopolos | 10/10 | 4892 days | 32% |
| Gina Lisi | 10/10 | 4892 days | 32% |
| Katey Justice | 8/10 | 4894 days | 31% |
| Andrew Grimes | 9/10 | 4894 days | 32% |
| Lynda Quartay | 9/10 | 4894 days | 32% |
| Douglas Walker | 7/10 | 4894 days | 29% |
| Kariuua S | 7/10 | 4896 days | 29% |
| Nicolas Bessiere | 7/10 | 4896 days | 29% |
| Renate | 7/10 | 4902 days | 29% |
| Erik Muchembled | 8/10 | 4903 days | 31% |
| Eric | 8/10 | 4904 days | 31% |
| Rogier Ramaker | 9/10 | 4904 days | 32% |
| Melvin Groenhof | 8/10 | 4904 days | 31% |
| Anna Neuenfeldt | 9/10 | 4905 days | 32% |
| Janine Kohlgrueler | 10/10 | 4906 days | 32% |
| Maja Bogdanowicz | 8/10 | 4906 days | 31% |
| Sara Omary | 8/10 | 4909 days | 31% |
| Tim Sautter | 9/10 | 4912 days | 32% |
| Francis Runge | 8/10 | 4913 days | 31% |
| Bill and Noreen | 9/10 | 4925 days | 32% |
| Kevin Desjandino | 10/10 | 4976 days | 32% |
| Abby Rushmer | 8/10 | 4988 days | 31% |
| Benedicte and Mathilde Colas | 8/10 | 4992 days | 31% |
| Jenben | 10/10 | 5019 days | 32% |
| Loesje | 8/10 | 5050 days | 31% |
| Dovis Heinemann | 10/10 | 5248 days | 32% |
| Andreas Schacke | 7/10 | 5249 days | 29% |
| Barbara Berkhout | 9/10 | 5249 days | 32% |
| David Williams | 9/10 | 5252 days | 32% |
| Delore | 5/10 | 5257 days | 23% |
| Sabrina Germany | 10/10 | 5259 days | 32% |
| Maxine Gilman | 10/10 | 5259 days | 32% |
| Peter & Kate Carmichael | 9/10 | 5275 days | 32% |
| Tom Pratt | 6/10 | 5276 days | 27% |
| Ken | 10/10 | 5277 days | 32% |
| Russell | 9/10 | 5278 days | 32% |
| Gabriele Wendt | 9/10 | 5278 days | 32% |
| Diane Moss | 8/10 | 5278 days | 31% |
| R Straathof | 6/10 | 5280 days | 27% |
| Jonathan Philp | 7/10 | 5285 days | 29% |
| Anna | 9/10 | 5291 days | 32% |
| Lesley | 8/10 | 5324 days | 31% |
| Jensen Bresbenbeek | 8/10 | 5356 days | 31% |
| Bernhard & Brigitte Gosch | 8/10 | 5362 days | 31% |
| Thomas Klebensberger | 10/10 | 5595 days | 32% |
| Ken Talan | 10/10 | 5595 days | 32% |
| Sean Brownell | 7/10 | 5599 days | 29% |
| Mariette Salden | 9/10 | 5603 days | 32% |
| Ed Piotrowski | 7/10 | 5607 days | 29% |
| Prideaux | 6/10 | 5609 days | 27% |
| Bill Mclennan | 10/10 | 5612 days | 32% |
| Sophia Kelly | 8/10 | 5614 days | 31% |
| Dave Lidgard | 9/10 | 5617 days | 32% |
| Oppenoorth | 9/10 | 5618 days | 32% |
| Mark Walker | 9/10 | 5618 days | 32% |
| T Lipscombe | 6/10 | 5622 days | 27% |
| Daryl | 10/10 | 5623 days | 32% |
| Michael Long | 8/10 | 5623 days | 31% |
| Javier Munoz | 7/10 | 5623 days | 29% |
| Birga | 10/10 | 5627 days | 32% |
| Jerry & Floon | 8/10 | 5628 days | 31% |
| Jessica Vogels | 6/10 | 5628 days | 27% |
| Simon Vickers | 10/10 | 5629 days | 32% |
| Elise van Haastert | 9/10 | 5629 days | 32% |
| Jesper Hassel | 8/10 | 5635 days | 31% |
| Carolin Moberg | 9/10 | 5635 days | 32% |
| Flueckiger | 10/10 | 5639 days | 32% |
| Marleen Meyers | 8/10 | 5641 days | 31% |
| Dieter Uhlmann | 6/10 | 5641 days | 27% |
| Sabrina Sari | 7/10 | 5643 days | 29% |
| Claudia Vermeer | 7/10 | 5644 days | 29% |
| Irene and Thib Schneider | 10/10 | 5646 days | 32% |
| Tom Hill | 9/10 | 5653 days | 32% |
| Bronwyn Mewett | 9/10 | 5658 days | 32% |
| Morgan892 | 10/10 | 5750 days | 32% |
| Andrew Hammond | 10/10 | 5781 days | 32% |
| imbeachy | 10/10 | 5811 days | 32% |
| Trisha | 10/10 | 5842 days | 32% |
| Meg & Steve | 7/10 | 5928 days | 29% |
| rinusm | 8/10 | 5931 days | 31% |
| steveE | 9/10 | 5934 days | 32% |
| Jess | 10/10 | 5969 days | 32% |
| Inbar Yizhar Barnea | 10/10 | 5983 days | 32% |
| Peter G | 8/10 | 5989 days | 31% |
| Chris Helms | 7/10 | 5989 days | 29% |
| Jamie | 8/10 | 6015 days | 31% |
| Schygulla | 8/10 | 6015 days | 31% |
| margaret Klawitter | 10/10 | 6016 days | 32% |
| kate | 10/10 | 6020 days | 32% |
| Jules | 7/10 | 6020 days | 29% |
| Frances Hay | 8/10 | 6022 days | 31% |
| carsteng | 9/10 | 6079 days | 32% |
| Suzanne | 9/10 | 6146 days | 32% |
| Andrea | 8/10 | 6249 days | 31% |
| jessica | 7/10 | 6250 days | 29% |
| KimC | 8/10 | 6317 days | 31% |
| Denys | 7/10 | 6334 days | 29% |
| JohannaB | 10/10 | 6348 days | 32% |
| ChristineM | 10/10 | 6362 days | 32% |
| SiegfriedL | 9/10 | 6384 days | 32% |
| johanna | 9/10 | 6403 days | 32% |
| MissTraveller2009 | 10/10 | 6450 days | 32% |
| jack | 8/10 | 6451 days | 31% |
| Lisa | 10/10 | 6523 days | 32% |
| Thomas Bachmann | 9/10 | 6578 days | 32% |
| Ted Sebastian | 8/10 | 6713 days | 31% |
| Alison Street | 7/10 | 6728 days | 29% |
| Jurgen Westphal | 8/10 | 6729 days | 31% |
| John Howlett | 8/10 | 6745 days | 31% |
| Davinia | 8/10 | 6804 days | 31% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.08% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 123 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.05% |
| 198 | -2.06% |
| 199 | -2.07% |
| 200 | -2.08% |
| 201 | -2.09% |
| 202 | -2.11% |
| 203 | -2.12% |
| … | … |
Balancing Adjustment
2.00% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.