Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.36%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2683 days | 100% |
| Michael Gooch | 10/10 | 2863 days | 89% |
| Rebekka Doliva | 10/10 | 2932 days | 85% |
| Jayni L'Azou | 10/10 | 2970 days | 83% |
| Ludovic Bonneau | 10/10 | 3176 days | 71% |
| Roland Eggli | 10/10 | 3178 days | 71% |
| Mike | 8/10 | 3192 days | 68% |
| Alexander Scheibl | 7/10 | 3193 days | 65% |
| Jaroslav Kacmar | 10/10 | 3214 days | 68% |
| Gena Bond | 8/10 | 3237 days | 66% |
| Taylor Doolittle | 10/10 | 3237 days | 67% |
| Barbara Hirsch | 7/10 | 3247 days | 62% |
| Jack Halligan | 9/10 | 3250 days | 66% |
| Sam Howard | 10/10 | 3250 days | 66% |
| Kosia | 10/10 | 3285 days | 64% |
| Navina | 10/10 | 3290 days | 64% |
| HAFEZ AMRI SANUSI | 8/10 | 3290 days | 63% |
| Joanne Woo | 8/10 | 3320 days | 61% |
| Viki Kent | 10/10 | 3326 days | 62% |
| Ross D | 9/10 | 3326 days | 61% |
| Azhar Adlan | 10/10 | 3327 days | 62% |
| Anne | 9/10 | 3338 days | 60% |
| Philippa Buchanan | 9/10 | 3437 days | 55% |
| Rabiah Abdullah | 10/10 | 3534 days | 49% |
| Sarah Boettcher | 10/10 | 3540 days | 49% |
| Annika Pauly | 6/10 | 3545 days | 42% |
| Caroline Shaw | 8/10 | 3551 days | 47% |
| Julia | 7/10 | 3551 days | 45% |
| Bjoern | 6/10 | 3551 days | 42% |
| Sonya Grimm | 8/10 | 3551 days | 47% |
| Milan Maiwald | 6/10 | 3552 days | 42% |
| Lisa Fenzl | 10/10 | 3554 days | 48% |
| Afiya Levy | 10/10 | 3554 days | 48% |
| gonzalo caldiz | 9/10 | 3555 days | 48% |
| Lærke Hagelskjær | 10/10 | 3558 days | 48% |
| Juan Viscegle | 10/10 | 3559 days | 48% |
| Jonathan Foskett | 9/10 | 3561 days | 47% |
| Helen Hazelwood | 9/10 | 3561 days | 47% |
| Ruby Reynolds | 9/10 | 3561 days | 47% |
| Aaron Gunning | 10/10 | 3569 days | 47% |
| Liwen | 3/10 | 3569 days | 25% |
| Verena Konetzhi | 7/10 | 3572 days | 44% |
| Lena | 8/10 | 3576 days | 46% |
| Kim-Lara | 9/10 | 3584 days | 46% |
| Alyssa Wyer | 10/10 | 3602 days | 45% |
| Simon Striegel | 10/10 | 3603 days | 45% |
| Chris | 9/10 | 3611 days | 44% |
| Anais Touri | 10/10 | 3614 days | 45% |
| Matt and Louise | 7/10 | 3620 days | 41% |
| Daniel Hill | 9/10 | 3621 days | 44% |
| Chris | 10/10 | 3625 days | 44% |
| Neil | 8/10 | 3630 days | 43% |
| SATOKO OSONO | 8/10 | 3637 days | 42% |
| Diego Pablos | 7/10 | 3645 days | 40% |
| Pierre and Alexandra | 9/10 | 3653 days | 42% |
| Mark Van Wijk | 10/10 | 3717 days | 39% |
| David McIntosh | 9/10 | 3967 days | 23% |
| Lukas, Anne and Malte | 9/10 | 4023 days | 20% |
| Logan Leduc | 10/10 | 4028 days | 20% |
| Hubert Schmid | 8/10 | 4076 days | 17% |
| Anna Grafenstein | 8/10 | 4262 days | 6% |
| isabel Zander | 8/10 | 4265 days | 6% |
| Calvin Becker | 7/10 | 4265 days | 6% |
| Patricia Revel | 10/10 | 4267 days | 6% |
| Jacques Revel | 8/10 | 4267 days | 6% |
| Julien Joubert-Gaillard | 7/10 | 4269 days | 5% |
| Claudia Hillebrand | 8/10 | 4270 days | 6% |
| Audrey Le Bourthe | 10/10 | 4275 days | 5% |
| Stefan Glock | 8/10 | 4280 days | 5% |
| Andreas Liebe | 9/10 | 4280 days | 5% |
| Jana Rutkowski | 8/10 | 4283 days | 5% |
| Sarah Jane O'Reilly | 7/10 | 4293 days | 4% |
| Tomas Shairi | 5/10 | 4293 days | 3% |
| Agathe Dupuis | 7/10 | 4294 days | 4% |
| Florent Bouillon | 7/10 | 4294 days | 4% |
| Lena Hanhart | 6/10 | 4294 days | 4% |
| Jonas Hessel | 8/10 | 4294 days | 4% |
| Lena Wacker | 10/10 | 4308 days | 3% |
| Marius Hoffmann | 8/10 | 4314 days | 3% |
| Anna Guzewiez | 8/10 | 4316 days | 3% |
| Carina Borho | 9/10 | 4331 days | 2% |
| Lena Jensen | 9/10 | 4332 days | 2% |
| Jesper Andersen | 9/10 | 4332 days | 2% |
| Markus Spitzmueller | 9/10 | 4332 days | 2% |
| Henry Thiel | 9/10 | 4337 days | 2% |
| Christina Habranke | 9/10 | 4337 days | 2% |
| Claire Lieval | 5/10 | 4344 days | 1% |
| Nora Zeitz | 5/10 | 4355 days | 0% |
| Marc Greeve | 6/10 | 4364 days | 0% |
| Yvonne Horpershoeh | 7/10 | 4364 days | 0% |
| Ron Williams | 9/10 | 4478 days | 29% |
| Stefan | 9/10 | 4647 days | 29% |
| Bettina Fluhrer | 10/10 | 4647 days | 30% |
| Cervenka Jaroslav | 9/10 | 4654 days | 29% |
| Jitka Zenahlikova | 9/10 | 4654 days | 29% |
| Billy Koichopolos | 10/10 | 4655 days | 30% |
| Gina Lisi | 10/10 | 4655 days | 30% |
| Katey Justice | 8/10 | 4657 days | 29% |
| Andrew Grimes | 9/10 | 4657 days | 29% |
| Lynda Quartay | 9/10 | 4657 days | 29% |
| Douglas Walker | 7/10 | 4657 days | 27% |
| Kariuua S | 7/10 | 4659 days | 27% |
| Nicolas Bessiere | 7/10 | 4659 days | 27% |
| Renate | 7/10 | 4665 days | 27% |
| Erik Muchembled | 8/10 | 4666 days | 29% |
| Eric | 8/10 | 4667 days | 29% |
| Rogier Ramaker | 9/10 | 4667 days | 29% |
| Melvin Groenhof | 8/10 | 4667 days | 29% |
| Anna Neuenfeldt | 9/10 | 4668 days | 29% |
| Janine Kohlgrueler | 10/10 | 4669 days | 30% |
| Maja Bogdanowicz | 8/10 | 4669 days | 29% |
| Sara Omary | 8/10 | 4672 days | 29% |
| Tim Sautter | 9/10 | 4675 days | 29% |
| Francis Runge | 8/10 | 4676 days | 29% |
| Bill and Noreen | 9/10 | 4688 days | 29% |
| Kevin Desjandino | 10/10 | 4739 days | 30% |
| Abby Rushmer | 8/10 | 4751 days | 29% |
| Benedicte and Mathilde Colas | 8/10 | 4755 days | 29% |
| Jenben | 10/10 | 4782 days | 30% |
| Loesje | 8/10 | 4813 days | 29% |
| Dovis Heinemann | 10/10 | 5011 days | 30% |
| Andreas Schacke | 7/10 | 5012 days | 27% |
| Barbara Berkhout | 9/10 | 5012 days | 29% |
| David Williams | 9/10 | 5015 days | 29% |
| Delore | 5/10 | 5020 days | 22% |
| Sabrina Germany | 10/10 | 5022 days | 30% |
| Maxine Gilman | 10/10 | 5022 days | 30% |
| Peter & Kate Carmichael | 9/10 | 5038 days | 29% |
| Tom Pratt | 6/10 | 5039 days | 25% |
| Ken | 10/10 | 5040 days | 30% |
| Russell | 9/10 | 5041 days | 29% |
| Gabriele Wendt | 9/10 | 5041 days | 29% |
| Diane Moss | 8/10 | 5041 days | 29% |
| R Straathof | 6/10 | 5043 days | 25% |
| Jonathan Philp | 7/10 | 5048 days | 27% |
| Anna | 9/10 | 5054 days | 29% |
| Lesley | 8/10 | 5087 days | 29% |
| Jensen Bresbenbeek | 8/10 | 5119 days | 29% |
| Bernhard & Brigitte Gosch | 8/10 | 5125 days | 29% |
| Thomas Klebensberger | 10/10 | 5358 days | 30% |
| Ken Talan | 10/10 | 5358 days | 30% |
| Sean Brownell | 7/10 | 5362 days | 27% |
| Mariette Salden | 9/10 | 5366 days | 29% |
| Ed Piotrowski | 7/10 | 5370 days | 27% |
| Prideaux | 6/10 | 5372 days | 25% |
| Bill Mclennan | 10/10 | 5375 days | 30% |
| Sophia Kelly | 8/10 | 5377 days | 29% |
| Dave Lidgard | 9/10 | 5380 days | 29% |
| Oppenoorth | 9/10 | 5381 days | 29% |
| Mark Walker | 9/10 | 5381 days | 29% |
| T Lipscombe | 6/10 | 5385 days | 25% |
| Daryl | 10/10 | 5386 days | 30% |
| Michael Long | 8/10 | 5386 days | 29% |
| Javier Munoz | 7/10 | 5386 days | 27% |
| Birga | 10/10 | 5390 days | 30% |
| Jerry & Floon | 8/10 | 5391 days | 29% |
| Jessica Vogels | 6/10 | 5391 days | 25% |
| Simon Vickers | 10/10 | 5392 days | 30% |
| Elise van Haastert | 9/10 | 5392 days | 29% |
| Jesper Hassel | 8/10 | 5398 days | 29% |
| Carolin Moberg | 9/10 | 5398 days | 29% |
| Flueckiger | 10/10 | 5402 days | 30% |
| Marleen Meyers | 8/10 | 5404 days | 29% |
| Dieter Uhlmann | 6/10 | 5404 days | 25% |
| Sabrina Sari | 7/10 | 5406 days | 27% |
| Claudia Vermeer | 7/10 | 5407 days | 27% |
| Irene and Thib Schneider | 10/10 | 5409 days | 30% |
| Tom Hill | 9/10 | 5416 days | 29% |
| Bronwyn Mewett | 9/10 | 5421 days | 29% |
| Morgan892 | 10/10 | 5513 days | 30% |
| Andrew Hammond | 10/10 | 5544 days | 30% |
| imbeachy | 10/10 | 5574 days | 30% |
| Trisha | 10/10 | 5605 days | 30% |
| Meg & Steve | 7/10 | 5691 days | 27% |
| rinusm | 8/10 | 5694 days | 29% |
| steveE | 9/10 | 5697 days | 29% |
| Jess | 10/10 | 5732 days | 30% |
| Inbar Yizhar Barnea | 10/10 | 5746 days | 30% |
| Peter G | 8/10 | 5752 days | 29% |
| Chris Helms | 7/10 | 5752 days | 27% |
| Jamie | 8/10 | 5778 days | 29% |
| Schygulla | 8/10 | 5778 days | 29% |
| margaret Klawitter | 10/10 | 5779 days | 30% |
| kate | 10/10 | 5783 days | 30% |
| Jules | 7/10 | 5783 days | 27% |
| Frances Hay | 8/10 | 5785 days | 29% |
| carsteng | 9/10 | 5842 days | 29% |
| Suzanne | 9/10 | 5909 days | 29% |
| Andrea | 8/10 | 6012 days | 29% |
| jessica | 7/10 | 6013 days | 27% |
| KimC | 8/10 | 6080 days | 29% |
| Denys | 7/10 | 6096 days | 27% |
| JohannaB | 10/10 | 6111 days | 30% |
| ChristineM | 10/10 | 6125 days | 30% |
| SiegfriedL | 9/10 | 6147 days | 29% |
| johanna | 9/10 | 6165 days | 29% |
| MissTraveller2009 | 10/10 | 6213 days | 30% |
| jack | 8/10 | 6213 days | 29% |
| Lisa | 10/10 | 6285 days | 30% |
| Thomas Bachmann | 9/10 | 6340 days | 29% |
| Ted Sebastian | 8/10 | 6476 days | 29% |
| Alison Street | 7/10 | 6491 days | 27% |
| Jurgen Westphal | 8/10 | 6492 days | 29% |
| John Howlett | 8/10 | 6508 days | 29% |
| Davinia | 8/10 | 6567 days | 29% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
2.18% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.