G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.03%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 3020 days | 100% |
| Michael Gooch | 10/10 | 3201 days | 87% |
| Rebekka Doliva | 10/10 | 3269 days | 81% |
| Jayni L'Azou | 10/10 | 3307 days | 79% |
| Ludovic Bonneau | 10/10 | 3513 days | 63% |
| Roland Eggli | 10/10 | 3515 days | 63% |
| Mike | 8/10 | 3529 days | 61% |
| Alexander Scheibl | 7/10 | 3530 days | 58% |
| Jaroslav Kacmar | 10/10 | 3551 days | 61% |
| Gena Bond | 8/10 | 3574 days | 58% |
| Taylor Doolittle | 10/10 | 3574 days | 59% |
| Barbara Hirsch | 7/10 | 3584 days | 54% |
| Jack Halligan | 9/10 | 3587 days | 57% |
| Sam Howard | 10/10 | 3587 days | 58% |
| Kosia | 10/10 | 3622 days | 55% |
| Navina | 10/10 | 3627 days | 55% |
| HAFEZ AMRI SANUSI | 8/10 | 3628 days | 54% |
| Joanne Woo | 8/10 | 3658 days | 52% |
| Viki Kent | 10/10 | 3663 days | 52% |
| Ross D | 9/10 | 3663 days | 52% |
| Azhar Adlan | 10/10 | 3664 days | 52% |
| Anne | 9/10 | 3675 days | 51% |
| Philippa Buchanan | 9/10 | 3774 days | 43% |
| Rabiah Abdullah | 10/10 | 3872 days | 37% |
| Sarah Boettcher | 10/10 | 3877 days | 36% |
| Annika Pauly | 6/10 | 3882 days | 31% |
| Caroline Shaw | 8/10 | 3888 days | 35% |
| Julia | 7/10 | 3888 days | 33% |
| Bjoern | 6/10 | 3888 days | 30% |
| Sonya Grimm | 8/10 | 3888 days | 35% |
| Milan Maiwald | 6/10 | 3889 days | 30% |
| Lisa Fenzl | 10/10 | 3891 days | 35% |
| Afiya Levy | 10/10 | 3891 days | 35% |
| gonzalo caldiz | 9/10 | 3892 days | 35% |
| Lærke Hagelskjær | 10/10 | 3895 days | 35% |
| Juan Viscegle | 10/10 | 3896 days | 35% |
| Jonathan Foskett | 9/10 | 3898 days | 34% |
| Helen Hazelwood | 9/10 | 3898 days | 34% |
| Ruby Reynolds | 9/10 | 3898 days | 34% |
| Aaron Gunning | 10/10 | 3906 days | 34% |
| Liwen | 3/10 | 3906 days | 18% |
| Verena Konetzhi | 7/10 | 3909 days | 31% |
| Lena | 8/10 | 3913 days | 33% |
| Kim-Lara | 9/10 | 3921 days | 33% |
| Alyssa Wyer | 10/10 | 3939 days | 32% |
| Simon Striegel | 10/10 | 3940 days | 32% |
| Chris | 9/10 | 3948 days | 31% |
| Anais Touri | 10/10 | 3951 days | 31% |
| Matt and Louise | 7/10 | 3957 days | 28% |
| Daniel Hill | 9/10 | 3958 days | 30% |
| Chris | 10/10 | 3963 days | 30% |
| Neil | 8/10 | 3967 days | 29% |
| SATOKO OSONO | 8/10 | 3974 days | 28% |
| Diego Pablos | 7/10 | 3982 days | 26% |
| Pierre and Alexandra | 9/10 | 3990 days | 28% |
| Mark Van Wijk | 10/10 | 4055 days | 23% |
| David McIntosh | 9/10 | 4304 days | 4% |
| Lukas, Anne and Malte | 9/10 | 4360 days | 0% |
| Logan Leduc | 10/10 | 4365 days | 0% |
| Hubert Schmid | 8/10 | 4413 days | 36% |
| Anna Grafenstein | 8/10 | 4599 days | 36% |
| isabel Zander | 8/10 | 4602 days | 36% |
| Calvin Becker | 7/10 | 4602 days | 34% |
| Patricia Revel | 10/10 | 4604 days | 37% |
| Jacques Revel | 8/10 | 4604 days | 36% |
| Julien Joubert-Gaillard | 7/10 | 4606 days | 34% |
| Claudia Hillebrand | 8/10 | 4607 days | 36% |
| Audrey Le Bourthe | 10/10 | 4612 days | 37% |
| Stefan Glock | 8/10 | 4617 days | 36% |
| Andreas Liebe | 9/10 | 4617 days | 37% |
| Jana Rutkowski | 8/10 | 4620 days | 36% |
| Sarah Jane O'Reilly | 7/10 | 4630 days | 34% |
| Tomas Shairi | 5/10 | 4630 days | 28% |
| Agathe Dupuis | 7/10 | 4631 days | 34% |
| Florent Bouillon | 7/10 | 4631 days | 34% |
| Lena Hanhart | 6/10 | 4631 days | 32% |
| Jonas Hessel | 8/10 | 4631 days | 36% |
| Lena Wacker | 10/10 | 4645 days | 37% |
| Marius Hoffmann | 8/10 | 4651 days | 36% |
| Anna Guzewiez | 8/10 | 4653 days | 36% |
| Carina Borho | 9/10 | 4668 days | 37% |
| Lena Jensen | 9/10 | 4669 days | 37% |
| Jesper Andersen | 9/10 | 4669 days | 37% |
| Markus Spitzmueller | 9/10 | 4669 days | 37% |
| Henry Thiel | 9/10 | 4674 days | 37% |
| Christina Habranke | 9/10 | 4674 days | 37% |
| Claire Lieval | 5/10 | 4681 days | 28% |
| Nora Zeitz | 5/10 | 4692 days | 28% |
| Marc Greeve | 6/10 | 4701 days | 32% |
| Yvonne Horpershoeh | 7/10 | 4701 days | 34% |
| Ron Williams | 9/10 | 4815 days | 37% |
| Stefan | 9/10 | 4984 days | 37% |
| Bettina Fluhrer | 10/10 | 4984 days | 37% |
| Cervenka Jaroslav | 9/10 | 4991 days | 37% |
| Jitka Zenahlikova | 9/10 | 4991 days | 37% |
| Billy Koichopolos | 10/10 | 4992 days | 37% |
| Gina Lisi | 10/10 | 4992 days | 37% |
| Katey Justice | 8/10 | 4994 days | 36% |
| Andrew Grimes | 9/10 | 4994 days | 37% |
| Lynda Quartay | 9/10 | 4994 days | 37% |
| Douglas Walker | 7/10 | 4994 days | 34% |
| Kariuua S | 7/10 | 4996 days | 34% |
| Nicolas Bessiere | 7/10 | 4996 days | 34% |
| Renate | 7/10 | 5002 days | 34% |
| Erik Muchembled | 8/10 | 5003 days | 36% |
| Eric | 8/10 | 5004 days | 36% |
| Rogier Ramaker | 9/10 | 5004 days | 37% |
| Melvin Groenhof | 8/10 | 5004 days | 36% |
| Anna Neuenfeldt | 9/10 | 5005 days | 37% |
| Janine Kohlgrueler | 10/10 | 5006 days | 37% |
| Maja Bogdanowicz | 8/10 | 5006 days | 36% |
| Sara Omary | 8/10 | 5009 days | 36% |
| Tim Sautter | 9/10 | 5012 days | 37% |
| Francis Runge | 8/10 | 5013 days | 36% |
| Bill and Noreen | 9/10 | 5025 days | 37% |
| Kevin Desjandino | 10/10 | 5076 days | 37% |
| Abby Rushmer | 8/10 | 5088 days | 36% |
| Benedicte and Mathilde Colas | 8/10 | 5092 days | 36% |
| Jenben | 10/10 | 5119 days | 37% |
| Loesje | 8/10 | 5150 days | 36% |
| Dovis Heinemann | 10/10 | 5348 days | 37% |
| Andreas Schacke | 7/10 | 5349 days | 34% |
| Barbara Berkhout | 9/10 | 5349 days | 37% |
| David Williams | 9/10 | 5352 days | 37% |
| Delore | 5/10 | 5357 days | 28% |
| Sabrina Germany | 10/10 | 5359 days | 37% |
| Maxine Gilman | 10/10 | 5359 days | 37% |
| Peter & Kate Carmichael | 9/10 | 5375 days | 37% |
| Tom Pratt | 6/10 | 5376 days | 32% |
| Ken | 10/10 | 5377 days | 37% |
| Russell | 9/10 | 5378 days | 37% |
| Gabriele Wendt | 9/10 | 5378 days | 37% |
| Diane Moss | 8/10 | 5378 days | 36% |
| R Straathof | 6/10 | 5380 days | 32% |
| Jonathan Philp | 7/10 | 5385 days | 34% |
| Anna | 9/10 | 5391 days | 37% |
| Lesley | 8/10 | 5424 days | 36% |
| Jensen Bresbenbeek | 8/10 | 5456 days | 36% |
| Bernhard & Brigitte Gosch | 8/10 | 5462 days | 36% |
| Thomas Klebensberger | 10/10 | 5695 days | 37% |
| Ken Talan | 10/10 | 5695 days | 37% |
| Sean Brownell | 7/10 | 5699 days | 34% |
| Mariette Salden | 9/10 | 5703 days | 37% |
| Ed Piotrowski | 7/10 | 5707 days | 34% |
| Prideaux | 6/10 | 5709 days | 32% |
| Bill Mclennan | 10/10 | 5712 days | 37% |
| Sophia Kelly | 8/10 | 5714 days | 36% |
| Dave Lidgard | 9/10 | 5717 days | 37% |
| Oppenoorth | 9/10 | 5718 days | 37% |
| Mark Walker | 9/10 | 5718 days | 37% |
| T Lipscombe | 6/10 | 5722 days | 32% |
| Daryl | 10/10 | 5723 days | 37% |
| Michael Long | 8/10 | 5723 days | 36% |
| Javier Munoz | 7/10 | 5723 days | 34% |
| Birga | 10/10 | 5727 days | 37% |
| Jerry & Floon | 8/10 | 5728 days | 36% |
| Jessica Vogels | 6/10 | 5728 days | 32% |
| Simon Vickers | 10/10 | 5729 days | 37% |
| Elise van Haastert | 9/10 | 5729 days | 37% |
| Jesper Hassel | 8/10 | 5735 days | 36% |
| Carolin Moberg | 9/10 | 5735 days | 37% |
| Flueckiger | 10/10 | 5739 days | 37% |
| Marleen Meyers | 8/10 | 5741 days | 36% |
| Dieter Uhlmann | 6/10 | 5741 days | 32% |
| Sabrina Sari | 7/10 | 5743 days | 34% |
| Claudia Vermeer | 7/10 | 5744 days | 34% |
| Irene and Thib Schneider | 10/10 | 5746 days | 37% |
| Tom Hill | 9/10 | 5753 days | 37% |
| Bronwyn Mewett | 9/10 | 5758 days | 37% |
| Morgan892 | 10/10 | 5850 days | 37% |
| Andrew Hammond | 10/10 | 5881 days | 37% |
| imbeachy | 10/10 | 5911 days | 37% |
| Trisha | 10/10 | 5942 days | 37% |
| Meg & Steve | 7/10 | 6028 days | 34% |
| rinusm | 8/10 | 6031 days | 36% |
| steveE | 9/10 | 6034 days | 37% |
| Jess | 10/10 | 6069 days | 37% |
| Inbar Yizhar Barnea | 10/10 | 6083 days | 37% |
| Peter G | 8/10 | 6089 days | 36% |
| Chris Helms | 7/10 | 6089 days | 34% |
| Jamie | 8/10 | 6115 days | 36% |
| Schygulla | 8/10 | 6115 days | 36% |
| margaret Klawitter | 10/10 | 6116 days | 37% |
| kate | 10/10 | 6120 days | 37% |
| Jules | 7/10 | 6120 days | 34% |
| Frances Hay | 8/10 | 6122 days | 36% |
| carsteng | 9/10 | 6179 days | 37% |
| Suzanne | 9/10 | 6246 days | 37% |
| Andrea | 8/10 | 6349 days | 36% |
| jessica | 7/10 | 6350 days | 34% |
| KimC | 8/10 | 6417 days | 36% |
| Denys | 7/10 | 6433 days | 34% |
| JohannaB | 10/10 | 6448 days | 37% |
| ChristineM | 10/10 | 6462 days | 37% |
| SiegfriedL | 9/10 | 6484 days | 37% |
| johanna | 9/10 | 6502 days | 37% |
| MissTraveller2009 | 10/10 | 6550 days | 37% |
| jack | 8/10 | 6551 days | 36% |
| Lisa | 10/10 | 6623 days | 37% |
| Thomas Bachmann | 9/10 | 6678 days | 37% |
| Ted Sebastian | 8/10 | 6813 days | 36% |
| Alison Street | 7/10 | 6828 days | 34% |
| Jurgen Westphal | 8/10 | 6829 days | 36% |
| John Howlett | 8/10 | 6845 days | 36% |
| Davinia | 8/10 | 6904 days | 36% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.93% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 47 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.87% |
| 198 | -3.89% |
| 199 | -3.91% |
| 200 | -3.93% |
| 201 | -3.95% |
| 202 | -3.97% |
| 203 | -3.99% |
| … | … |
Balancing Adjustment
2.46% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.