Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Jucy Cruise Milford Sound.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
![](data:image/svg+xml;utf8,<svg width="300" height="300" viewBox="0 0 300 300" xmlns="http://www.w3.org/2000/svg"><rect id="bg" width="300" height="300" fill="rgb(46,196,145)" /><path d="m 150 605 Q 206 94 -305 150 Q 206 206 150 -305 Q 94 206 605 150 Q 94 94 150 605 z" fill="rgb(70,136,0)" /><path d="m 150 515 Q 296 4 -215 150 Q 296 296 150 -215 Q 4 296 515 150 Q 4 4 150 515 z" fill="rgb(185,119,255)" /><path d="m 150 176 Q 165 135 124 150 Q 165 165 150 124 Q 135 165 176 150 Q 135 135 150 176 z" fill="rgb(209,59,110)" /></svg>)
Jucy Cruise Milford Sound
Valid Reviews
205 Valid Reviews
The Jucy Cruise Milford Sound experience has a total of 209 reviews. There are 205 valid reviews that are included when calculating the ranking score and 4 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 205 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 59 |
|
29% |
| 9/10 | 51 |
|
25% |
| 8/10 | 50 |
|
24% |
| 7/10 | 29 |
|
14% |
| 6/10 | 11 |
|
5% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
84.93% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound valid reviews is 84.93% and is based on 205 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
178 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 205 valid reviews, the experience has 178 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 178 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 43 |
|
24% |
| 9/10 | 46 |
|
26% |
| 8/10 | 44 |
|
25% |
| 7/10 | 29 |
|
16% |
| 6/10 | 11 |
|
6% |
| 5/10 | 4 |
|
2% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
83.60% Average
The raw data average (mean) for all the Jucy Cruise Milford Sound face-to-face reviews is 83.60% and is based on 178 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
87.09%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rebecca, Colin & Leo | 10/10 | 2437 days | 100% |
| Michael Gooch | 10/10 | 2618 days | 90% |
| Rebekka Doliva | 10/10 | 2686 days | 86% |
| Jayni L'Azou | 10/10 | 2724 days | 84% |
| Ludovic Bonneau | 10/10 | 2930 days | 73% |
| Roland Eggli | 10/10 | 2932 days | 72% |
| Mike | 8/10 | 2946 days | 70% |
| Alexander Scheibl | 7/10 | 2947 days | 66% |
| Jaroslav Kacmar | 10/10 | 2968 days | 70% |
| Gena Bond | 8/10 | 2991 days | 68% |
| Taylor Doolittle | 10/10 | 2991 days | 69% |
| Barbara Hirsch | 7/10 | 3001 days | 63% |
| Jack Halligan | 9/10 | 3004 days | 68% |
| Sam Howard | 10/10 | 3004 days | 68% |
| Kosia | 10/10 | 3039 days | 66% |
| Navina | 10/10 | 3044 days | 66% |
| HAFEZ AMRI SANUSI | 8/10 | 3045 days | 65% |
| Joanne Woo | 8/10 | 3075 days | 63% |
| Viki Kent | 10/10 | 3080 days | 64% |
| Ross D | 9/10 | 3080 days | 63% |
| Azhar Adlan | 10/10 | 3081 days | 64% |
| Anne | 9/10 | 3092 days | 63% |
| Philippa Buchanan | 9/10 | 3191 days | 57% |
| Rabiah Abdullah | 10/10 | 3289 days | 53% |
| Sarah Boettcher | 10/10 | 3294 days | 52% |
| Annika Pauly | 6/10 | 3299 days | 44% |
| Caroline Shaw | 8/10 | 3305 days | 50% |
| Julia | 7/10 | 3305 days | 48% |
| Bjoern | 6/10 | 3305 days | 43% |
| Sonya Grimm | 8/10 | 3305 days | 50% |
| Milan Maiwald | 6/10 | 3306 days | 43% |
| Lisa Fenzl | 10/10 | 3308 days | 52% |
| Afiya Levy | 10/10 | 3308 days | 52% |
| gonzalo caldiz | 9/10 | 3309 days | 51% |
| Lærke Hagelskjær | 10/10 | 3312 days | 51% |
| Juan Viscegle | 10/10 | 3313 days | 51% |
| Jonathan Foskett | 9/10 | 3315 days | 51% |
| Helen Hazelwood | 9/10 | 3315 days | 51% |
| Ruby Reynolds | 9/10 | 3315 days | 51% |
| Aaron Gunning | 10/10 | 3323 days | 51% |
| Liwen | 3/10 | 3323 days | 24% |
| Verena Konetzhi | 7/10 | 3326 days | 46% |
| Lena | 8/10 | 3330 days | 49% |
| Kim-Lara | 9/10 | 3338 days | 49% |
| Alyssa Wyer | 10/10 | 3356 days | 49% |
| Simon Striegel | 10/10 | 3357 days | 49% |
| Chris | 9/10 | 3365 days | 48% |
| Anais Touri | 10/10 | 3368 days | 48% |
| Matt and Louise | 7/10 | 3374 days | 44% |
| Daniel Hill | 9/10 | 3375 days | 47% |
| Chris | 10/10 | 3380 days | 48% |
| Neil | 8/10 | 3384 days | 46% |
| SATOKO OSONO | 8/10 | 3391 days | 46% |
| Diego Pablos | 7/10 | 3399 days | 43% |
| Pierre and Alexandra | 9/10 | 3407 days | 45% |
| Mark Van Wijk | 10/10 | 3472 days | 42% |
| David McIntosh | 9/10 | 3721 days | 28% |
| Lukas, Anne and Malte | 9/10 | 3777 days | 25% |
| Logan Leduc | 10/10 | 3782 days | 25% |
| Hubert Schmid | 8/10 | 3830 days | 22% |
| Anna Grafenstein | 8/10 | 4016 days | 12% |
| isabel Zander | 8/10 | 4019 days | 12% |
| Calvin Becker | 7/10 | 4019 days | 11% |
| Patricia Revel | 10/10 | 4021 days | 12% |
| Jacques Revel | 8/10 | 4021 days | 11% |
| Julien Joubert-Gaillard | 7/10 | 4023 days | 10% |
| Claudia Hillebrand | 8/10 | 4024 days | 11% |
| Audrey Le Bourthe | 10/10 | 4029 days | 11% |
| Stefan Glock | 8/10 | 4034 days | 11% |
| Andreas Liebe | 9/10 | 4034 days | 11% |
| Jana Rutkowski | 8/10 | 4037 days | 11% |
| Sarah Jane O'Reilly | 7/10 | 4047 days | 9% |
| Tomas Shairi | 5/10 | 4047 days | 6% |
| Agathe Dupuis | 7/10 | 4048 days | 9% |
| Florent Bouillon | 7/10 | 4048 days | 9% |
| Lena Hanhart | 6/10 | 4048 days | 8% |
| Jonas Hessel | 8/10 | 4048 days | 10% |
| Lena Wacker | 10/10 | 4062 days | 10% |
| Marius Hoffmann | 8/10 | 4068 days | 9% |
| Anna Guzewiez | 8/10 | 4070 days | 9% |
| Carina Borho | 9/10 | 4085 days | 8% |
| Lena Jensen | 9/10 | 4086 days | 8% |
| Jesper Andersen | 9/10 | 4086 days | 8% |
| Markus Spitzmueller | 9/10 | 4086 days | 8% |
| Henry Thiel | 9/10 | 4091 days | 8% |
| Christina Habranke | 9/10 | 4091 days | 8% |
| Claire Lieval | 5/10 | 4098 days | 4% |
| Nora Zeitz | 5/10 | 4109 days | 3% |
| Marc Greeve | 6/10 | 4118 days | 4% |
| Yvonne Horpershoeh | 7/10 | 4118 days | 5% |
| Ron Williams | 9/10 | 4232 days | 0% |
| Stefan | 9/10 | 4401 days | 20% |
| Bettina Fluhrer | 10/10 | 4401 days | 20% |
| Cervenka Jaroslav | 9/10 | 4408 days | 20% |
| Jitka Zenahlikova | 9/10 | 4408 days | 20% |
| Billy Koichopolos | 10/10 | 4409 days | 20% |
| Gina Lisi | 10/10 | 4409 days | 20% |
| Katey Justice | 8/10 | 4411 days | 20% |
| Andrew Grimes | 9/10 | 4411 days | 20% |
| Lynda Quartay | 9/10 | 4411 days | 20% |
| Douglas Walker | 7/10 | 4411 days | 18% |
| Kariuua S | 7/10 | 4413 days | 18% |
| Nicolas Bessiere | 7/10 | 4413 days | 18% |
| Renate | 7/10 | 4419 days | 18% |
| Erik Muchembled | 8/10 | 4420 days | 20% |
| Eric | 8/10 | 4421 days | 20% |
| Rogier Ramaker | 9/10 | 4421 days | 20% |
| Melvin Groenhof | 8/10 | 4421 days | 20% |
| Anna Neuenfeldt | 9/10 | 4422 days | 20% |
| Janine Kohlgrueler | 10/10 | 4423 days | 20% |
| Maja Bogdanowicz | 8/10 | 4423 days | 20% |
| Sara Omary | 8/10 | 4426 days | 20% |
| Tim Sautter | 9/10 | 4429 days | 20% |
| Francis Runge | 8/10 | 4430 days | 20% |
| Bill and Noreen | 9/10 | 4442 days | 20% |
| Kevin Desjandino | 10/10 | 4493 days | 20% |
| Abby Rushmer | 8/10 | 4505 days | 20% |
| Benedicte and Mathilde Colas | 8/10 | 4509 days | 20% |
| Jenben | 10/10 | 4536 days | 20% |
| Loesje | 8/10 | 4567 days | 20% |
| Dovis Heinemann | 10/10 | 4765 days | 20% |
| Andreas Schacke | 7/10 | 4766 days | 18% |
| Barbara Berkhout | 9/10 | 4766 days | 20% |
| David Williams | 9/10 | 4769 days | 20% |
| Delore | 5/10 | 4774 days | 14% |
| Sabrina Germany | 10/10 | 4776 days | 20% |
| Maxine Gilman | 10/10 | 4776 days | 20% |
| Peter & Kate Carmichael | 9/10 | 4792 days | 20% |
| Tom Pratt | 6/10 | 4793 days | 16% |
| Ken | 10/10 | 4794 days | 20% |
| Russell | 9/10 | 4795 days | 20% |
| Gabriele Wendt | 9/10 | 4795 days | 20% |
| Diane Moss | 8/10 | 4795 days | 20% |
| R Straathof | 6/10 | 4797 days | 16% |
| Jonathan Philp | 7/10 | 4802 days | 18% |
| Anna | 9/10 | 4808 days | 20% |
| Lesley | 8/10 | 4841 days | 20% |
| Jensen Bresbenbeek | 8/10 | 4873 days | 20% |
| Bernhard & Brigitte Gosch | 8/10 | 4879 days | 20% |
| Thomas Klebensberger | 10/10 | 5112 days | 20% |
| Ken Talan | 10/10 | 5112 days | 20% |
| Sean Brownell | 7/10 | 5116 days | 18% |
| Mariette Salden | 9/10 | 5120 days | 20% |
| Ed Piotrowski | 7/10 | 5124 days | 18% |
| Prideaux | 6/10 | 5126 days | 16% |
| Bill Mclennan | 10/10 | 5129 days | 20% |
| Sophia Kelly | 8/10 | 5131 days | 20% |
| Dave Lidgard | 9/10 | 5134 days | 20% |
| Oppenoorth | 9/10 | 5135 days | 20% |
| Mark Walker | 9/10 | 5135 days | 20% |
| T Lipscombe | 6/10 | 5139 days | 16% |
| Daryl | 10/10 | 5140 days | 20% |
| Michael Long | 8/10 | 5140 days | 20% |
| Javier Munoz | 7/10 | 5140 days | 18% |
| Birga | 10/10 | 5144 days | 20% |
| Jerry & Floon | 8/10 | 5145 days | 20% |
| Jessica Vogels | 6/10 | 5145 days | 16% |
| Simon Vickers | 10/10 | 5146 days | 20% |
| Elise van Haastert | 9/10 | 5146 days | 20% |
| Jesper Hassel | 8/10 | 5152 days | 20% |
| Carolin Moberg | 9/10 | 5152 days | 20% |
| Flueckiger | 10/10 | 5156 days | 20% |
| Marleen Meyers | 8/10 | 5158 days | 20% |
| Dieter Uhlmann | 6/10 | 5158 days | 16% |
| Sabrina Sari | 7/10 | 5160 days | 18% |
| Claudia Vermeer | 7/10 | 5161 days | 18% |
| Irene and Thib Schneider | 10/10 | 5163 days | 20% |
| Tom Hill | 9/10 | 5170 days | 20% |
| Bronwyn Mewett | 9/10 | 5175 days | 20% |
| Morgan892 | 10/10 | 5267 days | 20% |
| Andrew Hammond | 10/10 | 5298 days | 20% |
| imbeachy | 10/10 | 5328 days | 20% |
| Trisha | 10/10 | 5359 days | 20% |
| Meg & Steve | 7/10 | 5445 days | 18% |
| rinusm | 8/10 | 5448 days | 20% |
| steveE | 9/10 | 5451 days | 20% |
| Jess | 10/10 | 5486 days | 20% |
| Inbar Yizhar Barnea | 10/10 | 5500 days | 20% |
| Peter G | 8/10 | 5506 days | 20% |
| Chris Helms | 7/10 | 5506 days | 18% |
| Jamie | 8/10 | 5532 days | 20% |
| Schygulla | 8/10 | 5532 days | 20% |
| margaret Klawitter | 10/10 | 5533 days | 20% |
| kate | 10/10 | 5537 days | 20% |
| Jules | 7/10 | 5537 days | 18% |
| Frances Hay | 8/10 | 5539 days | 20% |
| carsteng | 9/10 | 5596 days | 20% |
| Suzanne | 9/10 | 5663 days | 20% |
| Andrea | 8/10 | 5766 days | 20% |
| jessica | 7/10 | 5767 days | 18% |
| KimC | 8/10 | 5834 days | 20% |
| Denys | 7/10 | 5850 days | 18% |
| JohannaB | 10/10 | 5865 days | 20% |
| ChristineM | 10/10 | 5879 days | 20% |
| SiegfriedL | 9/10 | 5901 days | 20% |
| johanna | 9/10 | 5919 days | 20% |
| MissTraveller2009 | 10/10 | 5967 days | 20% |
| jack | 8/10 | 5968 days | 20% |
| Lisa | 10/10 | 6040 days | 20% |
| Thomas Bachmann | 9/10 | 6095 days | 20% |
| Ted Sebastian | 8/10 | 6230 days | 20% |
| Alison Street | 7/10 | 6245 days | 18% |
| Jurgen Westphal | 8/10 | 6246 days | 20% |
| John Howlett | 8/10 | 6262 days | 20% |
| Davinia | 8/10 | 6321 days | 20% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Jucy Cruise Milford Sound experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.70% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the Jucy Cruise Milford Sound experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Jucy Cruise Milford Sound experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.65% |
| 198 | -3.66% |
| 199 | -3.68% |
| 200 | -3.70% |
| 201 | -3.72% |
| 202 | -3.74% |
| 203 | -3.76% |
| … | … |
Balancing Adjustment
2.16% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
86%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.