Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakarewarewa.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
177 Valid Reviews
The Whakarewarewa experience has a total of 178 reviews. There are 177 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 177 valid reviews:
The raw data average (mean) for all the Whakarewarewa valid reviews is 77.46% and is based on 177 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
169 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 177 valid reviews, the experience has 169 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 169 face-to-face reviews:
The raw data average (mean) for all the Whakarewarewa face-to-face reviews is 77.46% and is based on 169 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Amy Lord||10/10||1331 days||100%|
|Chloe B||8/10||1355 days||94%|
|Anis Quentin||9/10||1419 days||96%|
|Dorthe Soeholm||9/10||1691 days||84%|
|Theerada Wongkaew||10/10||1730 days||82%|
|Joonas Lehtomaki||9/10||1735 days||82%|
|Jonathan Verschuuren||8/10||1736 days||78%|
|Laura David||9/10||1738 days||82%|
|Heyuuiutha Lokithas||7/10||1741 days||74%|
|Philip Sheridan||7/10||1747 days||74%|
|Sandra Reynders||8/10||1748 days||77%|
|Colin George||10/10||1749 days||82%|
|Alexandra Luerner||10/10||1751 days||82%|
|Frank Bien||10/10||1751 days||82%|
|Felicity Ford||7/10||1752 days||74%|
|Louis Nilsson||10/10||1757 days||81%|
|Gilbert Baptiste||6/10||1757 days||67%|
|Emilie Bavard||6/10||1757 days||67%|
|Paul Tysoe||8/10||1774 days||76%|
|Jessica Nasstrom||6/10||1780 days||66%|
|ben carroll||10/10||1781 days||80%|
|Henry Ang||7/10||1842 days||70%|
|Michelle Smit||9/10||1904 days||75%|
|Gesa Roemer||4/10||2002 days||55%|
|Gerbrand Smidt||9/10||2009 days||70%|
|Jennifer Nguyen||8/10||2020 days||66%|
|Robin Stamm||8/10||2020 days||66%|
|Jonathan Foskett||6/10||2021 days||57%|
|Clara Guinard||7/10||2023 days||63%|
|John and Jan||9/10||2028 days||69%|
|Adrienne Hoet||6/10||2029 days||57%|
|Benoit Leclerc||7/10||2041 days||62%|
|Raul Ellermann||6/10||2046 days||57%|
|Catharina Cuntz||6/10||2061 days||56%|
|Klaas Huis||8/10||2062 days||64%|
|Maxima Buisan||7/10||2067 days||61%|
|Niels Hoogendooen||6/10||2069 days||56%|
|Martin Bakker||9/10||2104 days||66%|
|Elisabeth Ringswandl||9/10||2380 days||54%|
|Thomas Haslbeck||8/10||2380 days||51%|
|Miriam Burchartz||10/10||2381 days||54%|
|Leonie Jennings||9/10||2425 days||52%|
|Trevor Wichman||8/10||2425 days||49%|
|Sibylle and Nadine||9/10||2473 days||50%|
|Anne Courtenay||8/10||2764 days||35%|
|Friederike Kranzin||10/10||2764 days||37%|
|Dan Lawson||10/10||2797 days||35%|
|Henry Thiel||3/10||2797 days||27%|
|Sina Sacranie||10/10||2797 days||35%|
|Julia Bonisch||8/10||2800 days||33%|
|David Lee||8/10||3134 days||19%|
|Henrik Steinruecken||6/10||3194 days||15%|
|Martin Thomas||9/10||3204 days||18%|
|Paul Lawrence||8/10||3210 days||16%|
|Gary Brooks||8/10||3212 days||16%|
|Adam Hassan||9/10||3217 days||17%|
|Gerard van de Ven||9/10||3217 days||17%|
|Lutz Huuemorder||8/10||3218 days||16%|
|Julie Lamart||9/10||3221 days||17%|
|Shannon Taylor||7/10||3221 days||15%|
|Petr Stepanek||10/10||3479 days||5%|
|Sebastian Hol||5/10||3483 days||4%|
|Jochem Snyders||9/10||3490 days||5%|
|Carolin Haas||5/10||3497 days||3%|
|Pierre Boulanger||9/10||3499 days||5%|
|Dave Simpson||7/10||3501 days||4%|
|Mags Adams||9/10||3502 days||4%|
|Nelly & Lisa||8/10||3503 days||4%|
|Graeme E||9/10||3507 days||4%|
|Colin Philpott||9/10||3509 days||4%|
|Kim Thorsted||7/10||3510 days||4%|
|R Laurysen||7/10||3513 days||3%|
|Corv V D Hof||8/10||3513 days||4%|
|Lilja Bjork Hermannsdottir||9/10||3515 days||4%|
|Remy van Heugten||6/10||3515 days||3%|
|Stefan Roehrbein||8/10||3516 days||4%|
|J Knol||8/10||3542 days||2%|
|Niels Daubjerg||9/10||3579 days||1%|
|Peter, Noelle & Susanne||7/10||3581 days||1%|
|Rebecca & Hugh Small||5/10||3588 days||0%|
|David & Mary-Jane Ryder||9/10||3590 days||1%|
|Erik Folkersen||8/10||3592 days||0%|
|Wolfgang Goggel||10/10||3592 days||0%|
|Leif Sorensen||8/10||3592 days||0%|
|Andy Lever||8/10||3593 days||0%|
|Rudy Witt||7/10||3594 days||0%|
|Matthys van den Heuuel||7/10||3598 days||0%|
|Robin van der Linden||8/10||3804 days||19%|
|Karin & Bastiaan||8/10||3817 days||19%|
|Kris Gijbels||9/10||3831 days||20%|
|Nicola Thackray||8/10||3840 days||19%|
|Ini & Cees||7/10||3855 days||18%|
|Mark Leeuwenburgh||8/10||3858 days||19%|
|Eva Weichs||7/10||3871 days||18%|
|Derek Woodward||10/10||3875 days||20%|
|Elinor Bell||1/10||3876 days||14%|
|Robin Schomburg||10/10||3878 days||20%|
|Katrin & Mark||7/10||3881 days||18%|
|Richard Spore||9/10||4205 days||20%|
|Mike Peirce||8/10||4212 days||19%|
|Christen Hans||4/10||4232 days||16%|
|Jamie Hallifax||8/10||4237 days||19%|
|Emily Walters||8/10||4244 days||19%|
|Ines Diana||5/10||4245 days||16%|
|Wolfgang G||10/10||4252 days||20%|
|Peter Essink||7/10||4310 days||18%|
|Karin Linder||8/10||4312 days||19%|
|Helen Pet||8/10||4316 days||19%|
|Richard Kesteleyn||2/10||4316 days||15%|
|Solveig Mosinski||8/10||4320 days||19%|
|Christine Van Den Berg Michele Imbach||10/10||4331 days||20%|
|Wim Put||8/10||4334 days||19%|
|Gerd Hebbel||6/10||4568 days||17%|
|Van Dam||7/10||4615 days||18%|
|Naomi Horton||7/10||4945 days||18%|
|Roger Repolusk||7/10||4949 days||18%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakarewarewa experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 77 days. However the Whakarewarewa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakarewarewa experience has been adjusted for 200 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.