Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Whakarewarewa The Living Maori Village.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Whakarewarewa The Living Maori Village
Valid Reviews
178 Valid Reviews
The Whakarewarewa The Living Maori Village experience has a total of 179 reviews. There are 178 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 178 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 26 |
|
15% |
| 9/10 | 33 |
|
19% |
| 8/10 | 53 |
|
30% |
| 7/10 | 37 |
|
21% |
| 6/10 | 14 |
|
8% |
| 5/10 | 6 |
|
3% |
| 4/10 | 3 |
|
2% |
| 3/10 | 3 |
|
2% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
1% |
77.53% Average
The raw data average (mean) for all the Whakarewarewa The Living Maori Village valid reviews is 77.53% and is based on 178 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
169 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 178 valid reviews, the experience has 169 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 169 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 24 |
|
14% |
| 9/10 | 31 |
|
18% |
| 8/10 | 51 |
|
30% |
| 7/10 | 35 |
|
21% |
| 6/10 | 14 |
|
8% |
| 5/10 | 6 |
|
4% |
| 4/10 | 3 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
1% |
77.46% Average
The raw data average (mean) for all the Whakarewarewa The Living Maori Village face-to-face reviews is 77.46% and is based on 169 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.35%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jane | 9/10 | 751 days | 100% |
| Amy Lord | 10/10 | 2887 days | 4% |
| Chloe B | 8/10 | 2910 days | 4% |
| Richard | 10/10 | 2966 days | 4% |
| Anis Quentin | 9/10 | 2975 days | 4% |
| Dorthe Soeholm | 9/10 | 3247 days | 3% |
| Theerada Wongkaew | 10/10 | 3286 days | 3% |
| Joonas Lehtomaki | 9/10 | 3291 days | 3% |
| Jonathan Verschuuren | 8/10 | 3292 days | 3% |
| Laura David | 9/10 | 3294 days | 3% |
| Michael | 10/10 | 3295 days | 3% |
| Anne | 8/10 | 3295 days | 3% |
| Heyuuiutha Lokithas | 7/10 | 3297 days | 3% |
| Philip Sheridan | 7/10 | 3303 days | 3% |
| Sandra Reynders | 8/10 | 3304 days | 3% |
| Colin George | 10/10 | 3305 days | 3% |
| Alexandra Luerner | 10/10 | 3307 days | 3% |
| Frank Bien | 10/10 | 3307 days | 3% |
| Felicity Ford | 7/10 | 3308 days | 3% |
| Louis Nilsson | 10/10 | 3313 days | 3% |
| Gilbert Baptiste | 6/10 | 3313 days | 3% |
| Emilie Bavard | 6/10 | 3313 days | 3% |
| Barbara | 10/10 | 3322 days | 3% |
| Paul Tysoe | 8/10 | 3330 days | 3% |
| Jessica Nasstrom | 6/10 | 3336 days | 3% |
| ben carroll | 10/10 | 3336 days | 3% |
| Eveline | 8/10 | 3346 days | 3% |
| Henry Ang | 7/10 | 3397 days | 3% |
| Michelle Smit | 9/10 | 3459 days | 3% |
| Gesa Roemer | 4/10 | 3558 days | 2% |
| Gerbrand Smidt | 9/10 | 3565 days | 2% |
| Silvia | 5/10 | 3568 days | 2% |
| Jennifer Nguyen | 8/10 | 3576 days | 2% |
| Robin Stamm | 8/10 | 3576 days | 2% |
| Jonathan Foskett | 6/10 | 3577 days | 2% |
| Clara Guinard | 7/10 | 3579 days | 2% |
| Hannes | 9/10 | 3580 days | 2% |
| John and Jan | 9/10 | 3584 days | 2% |
| Adrienne Hoet | 6/10 | 3585 days | 2% |
| Benoit Leclerc | 7/10 | 3597 days | 2% |
| Raul Ellermann | 6/10 | 3602 days | 2% |
| Catharina Cuntz | 6/10 | 3617 days | 2% |
| Klaas Huis | 8/10 | 3618 days | 2% |
| Maxima Buisan | 7/10 | 3623 days | 2% |
| Niels Hoogendooen | 6/10 | 3625 days | 2% |
| Martina | 9/10 | 3632 days | 2% |
| Martin Bakker | 9/10 | 3660 days | 2% |
| Elisabeth Ringswandl | 9/10 | 3936 days | 1% |
| Thomas Haslbeck | 8/10 | 3936 days | 1% |
| Miriam Burchartz | 10/10 | 3937 days | 1% |
| Leonie Jennings | 9/10 | 3981 days | 1% |
| Trevor Wichman | 8/10 | 3981 days | 1% |
| Sibylle and Nadine | 9/10 | 4029 days | 1% |
| Anne Courtenay | 8/10 | 4320 days | 0% |
| Friederike Kranzin | 10/10 | 4320 days | 0% |
| Amanda | 9/10 | 4323 days | 0% |
| Derek | 8/10 | 4323 days | 0% |
| Juliane | 10/10 | 4325 days | 0% |
| Hannah | 8/10 | 4325 days | 0% |
| Dan Lawson | 10/10 | 4353 days | 0% |
| Henry Thiel | 3/10 | 4353 days | 0% |
| Sina Sacranie | 10/10 | 4353 days | 0% |
| Julia Bonisch | 8/10 | 4356 days | 0% |
| Rupert | 9/10 | 4367 days | 0% |
| Dupont | 7/10 | 4684 days | 1% |
| David Lee | 8/10 | 4690 days | 1% |
| Henrik Steinruecken | 6/10 | 4750 days | 1% |
| Wenmechers | 8/10 | 4758 days | 1% |
| Martin Thomas | 9/10 | 4760 days | 1% |
| Paul Lawrence | 8/10 | 4766 days | 1% |
| Gary Brooks | 8/10 | 4768 days | 1% |
| Marian | 7/10 | 4770 days | 1% |
| Adam Hassan | 9/10 | 4773 days | 1% |
| Gerard van de Ven | 9/10 | 4773 days | 1% |
| Lutz Huuemorder | 8/10 | 4774 days | 1% |
| Julie Lamart | 9/10 | 4777 days | 1% |
| Shannon Taylor | 7/10 | 4777 days | 1% |
| Kerstin | 8/10 | 4783 days | 1% |
| Denny | 10/10 | 4890 days | 1% |
| Petr Stepanek | 10/10 | 5035 days | 1% |
| Sebastian Hol | 5/10 | 5039 days | 1% |
| Jochem Snyders | 9/10 | 5046 days | 1% |
| Vitek | 8/10 | 5047 days | 1% |
| Daniel | 7/10 | 5047 days | 1% |
| Carolin Haas | 5/10 | 5053 days | 1% |
| Pierre Boulanger | 9/10 | 5055 days | 1% |
| Dave Simpson | 7/10 | 5057 days | 1% |
| Monica | 10/10 | 5058 days | 1% |
| Mags Adams | 9/10 | 5058 days | 1% |
| Hardy | 10/10 | 5058 days | 1% |
| Nelly & Lisa | 8/10 | 5059 days | 1% |
| Lepied | 7/10 | 5059 days | 1% |
| Graeme E | 9/10 | 5063 days | 1% |
| Colin Philpott | 9/10 | 5065 days | 1% |
| Kim Thorsted | 7/10 | 5066 days | 1% |
| R Laurysen | 7/10 | 5069 days | 1% |
| Corv V D Hof | 8/10 | 5069 days | 1% |
| Anika | 7/10 | 5071 days | 1% |
| Lilja Bjork Hermannsdottir | 9/10 | 5071 days | 1% |
| Remy van Heugten | 6/10 | 5071 days | 1% |
| Stefan Roehrbein | 8/10 | 5072 days | 1% |
| J Knol | 8/10 | 5098 days | 1% |
| Niels Daubjerg | 9/10 | 5135 days | 1% |
| Peter, Noelle & Susanne | 7/10 | 5137 days | 1% |
| Rebecca & Hugh Small | 5/10 | 5144 days | 1% |
| David & Mary-Jane Ryder | 9/10 | 5146 days | 1% |
| Caroline | 8/10 | 5148 days | 1% |
| Erik Folkersen | 8/10 | 5148 days | 1% |
| Wolfgang Goggel | 10/10 | 5148 days | 1% |
| Leif Sorensen | 8/10 | 5148 days | 1% |
| Andy Lever | 8/10 | 5149 days | 1% |
| Rudy Witt | 7/10 | 5150 days | 1% |
| Matthys van den Heuuel | 7/10 | 5154 days | 1% |
| Robin van der Linden | 8/10 | 5360 days | 1% |
| Petra | 10/10 | 5372 days | 1% |
| Karin & Bastiaan | 8/10 | 5373 days | 1% |
| Kris Gijbels | 9/10 | 5387 days | 1% |
| Danielle | 6/10 | 5387 days | 1% |
| Nathalie | 3/10 | 5393 days | 1% |
| Nicola Thackray | 8/10 | 5396 days | 1% |
| Strieson | 7/10 | 5410 days | 1% |
| Ini & Cees | 7/10 | 5411 days | 1% |
| Peter | 7/10 | 5414 days | 1% |
| Mark Leeuwenburgh | 8/10 | 5414 days | 1% |
| Angela | 9/10 | 5425 days | 1% |
| Eva Weichs | 7/10 | 5427 days | 1% |
| Nicole | 5/10 | 5428 days | 1% |
| Rossiter | 9/10 | 5430 days | 1% |
| Derek Woodward | 10/10 | 5431 days | 1% |
| Elinor Bell | 1/10 | 5432 days | 1% |
| Robin Schomburg | 10/10 | 5434 days | 1% |
| Katrin & Mark | 7/10 | 5437 days | 1% |
| Claudia | 8/10 | 5701 days | 1% |
| krisevelyn | 4/10 | 5713 days | 1% |
| Richard Spore | 9/10 | 5761 days | 1% |
| Mike Peirce | 8/10 | 5768 days | 1% |
| Venot | 8/10 | 5777 days | 1% |
| Christen Hans | 4/10 | 5788 days | 1% |
| Jamie Hallifax | 8/10 | 5793 days | 1% |
| Emily Walters | 8/10 | 5800 days | 1% |
| Ines Diana | 5/10 | 5801 days | 1% |
| Wolfgang G | 10/10 | 5808 days | 1% |
| mariekef | 8/10 | 5848 days | 1% |
| selinab | 7/10 | 5857 days | 1% |
| Peter Essink | 7/10 | 5866 days | 1% |
| Karin Linder | 8/10 | 5868 days | 1% |
| Helen Pet | 8/10 | 5872 days | 1% |
| Richard Kesteleyn | 2/10 | 5872 days | 1% |
| Solveig Mosinski | 8/10 | 5876 days | 1% |
| Christine Van Den Berg Michele Imbach | 10/10 | 5887 days | 1% |
| Wim Put | 8/10 | 5890 days | 1% |
| eowyn2k | 3/10 | 5894 days | 1% |
| skorn | 7/10 | 5988 days | 1% |
| SSheil | 7/10 | 6096 days | 1% |
| UlaR | 10/10 | 6100 days | 1% |
| straw64 | 8/10 | 6108 days | 1% |
| dieteru | 8/10 | 6108 days | 1% |
| Sarah_rae | 8/10 | 6124 days | 1% |
| Gerd Hebbel | 6/10 | 6124 days | 1% |
| Mick | 7/10 | 6124 days | 1% |
| Jasmin | 9/10 | 6138 days | 1% |
| Stefau | 7/10 | 6138 days | 1% |
| MrHebbard | 6/10 | 6141 days | 1% |
| siemen | 2/10 | 6149 days | 1% |
| Van Dam | 7/10 | 6170 days | 1% |
| Gunhild | 8/10 | 6172 days | 1% |
| Oliver | 8/10 | 6172 days | 1% |
| Pavol | 8/10 | 6172 days | 1% |
| KTinga | 8/10 | 6179 days | 1% |
| Michael | 8/10 | 6188 days | 1% |
| Gerits | 7/10 | 6220 days | 1% |
| Sluijs | 7/10 | 6225 days | 1% |
| Inga | 6/10 | 6233 days | 1% |
| Nadia | 7/10 | 6241 days | 1% |
| Naomi Horton | 7/10 | 6501 days | 1% |
| Roger Repolusk | 7/10 | 6505 days | 1% |
| Lena1 | 7/10 | 6508 days | 1% |
| Vaclaf | 8/10 | 6519 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Whakarewarewa The Living Maori Village experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.04% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 41 days. However the Whakarewarewa The Living Maori Village experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Whakarewarewa The Living Maori Village experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.00% |
| 199 | -4.02% |
| 200 | -4.04% |
| 201 | -4.06% |
| 202 | -4.08% |
| 203 | -4.10% |
| … | … |
Balancing Adjustment
3.50% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
82%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.