Hello there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Tekapo Springs.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
45 Valid Reviews
The Tekapo Springs experience has a total of 45 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 45 valid reviews:
The raw data average (mean) for all the Tekapo Springs valid reviews is 80.22% and is based on 45 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
37 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 45 valid reviews, the experience has 37 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 37 face-to-face reviews:
The raw data average (mean) for all the Tekapo Springs face-to-face reviews is 78.65% and is based on 37 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Leesa Teuber||8/10||1992 days||3%|
|Amy Smith||8/10||1998 days||3%|
|Karlee Hormell||10/10||2043 days||3%|
|Jake Bullin||7/10||2051 days||2%|
|Megan Jurgensmeyer||10/10||2076 days||3%|
|Dita Vasquez||10/10||2097 days||3%|
|Afiya Levy||6/10||2302 days||2%|
|Timea Bagosi||8/10||2313 days||2%|
|SATOKO OSONO||6/10||2385 days||2%|
|Audrey Le Bourthe||10/10||3023 days||1%|
|Laure Cops||7/10||3029 days||1%|
|Florent Bouillon||7/10||3042 days||1%|
|Oliver Blackmore||6/10||3044 days||1%|
|Tobias Gehring||6/10||3064 days||0%|
|Caren van Gastel||8/10||3105 days||1%|
|Brandon Wells||8/10||3397 days||0%|
|Waldo Andersen||9/10||3744 days||1%|
|Mary Hamilton||9/10||3896 days||1%|
|Becky Edney||10/10||4115 days||1%|
|Gronewold Harm-Dierchs||9/10||4125 days||1%|
|Hadas and Amichay Guter||8/10||4126 days||0%|
|John Stokes||9/10||4129 days||1%|
|Gert Vogelaers||8/10||4144 days||0%|
|Doris Neuber||5/10||4168 days||0%|
|Matthias & Ceristiane||9/10||4493 days||1%|
|Peter G||6/10||4500 days||0%|
|Chris Helms||7/10||4500 days||0%|
|Emma-Louise Vetriano||9/10||4606 days||1%|
|Lindsay Brown||8/10||4606 days||0%|
|Dyan Aitken||8/10||4889 days||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Tekapo Springs experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 123 days. However the Tekapo Springs experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Tekapo Springs experience has been adjusted for 6 days. Adjustments are according to the following table.
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.