Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Beachcomber Fun Cruises.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Beachcomber Fun Cruises
Valid Reviews
80 Valid Reviews
The Beachcomber Fun Cruises experience has a total of 87 reviews. There are 80 valid reviews that are included when calculating the ranking score and 7 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 80 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
28% |
| 9/10 | 31 |
|
39% |
| 8/10 | 19 |
|
24% |
| 7/10 | 4 |
|
5% |
| 6/10 | 3 |
|
4% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
87.63% Average
The raw data average (mean) for all the Beachcomber Fun Cruises valid reviews is 87.63% and is based on 80 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
66 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 80 valid reviews, the experience has 66 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 66 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
18% |
| 9/10 | 29 |
|
44% |
| 8/10 | 17 |
|
26% |
| 7/10 | 4 |
|
6% |
| 6/10 | 3 |
|
5% |
| 5/10 | 0 |
|
0% |
| 4/10 | 1 |
|
2% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.91% Average
The raw data average (mean) for all the Beachcomber Fun Cruises face-to-face reviews is 85.91% and is based on 66 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.64%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Janene van der Hulst | 10/10 | 338 days | 100% |
| Walker | 8/10 | 3208 days | 2% |
| Joanna and Shaun | 8/10 | 3606 days | 2% |
| Pekka and Jonna | 9/10 | 3616 days | 2% |
| Brita Topp | 10/10 | 4266 days | 0% |
| Claire Jenkins | 10/10 | 4266 days | 0% |
| Erik Nestlez | 9/10 | 4280 days | 0% |
| Sanne Meijer | 9/10 | 4280 days | 0% |
| Jenny Finch | 9/10 | 4293 days | 0% |
| Ian Garner | 6/10 | 4310 days | 0% |
| Benjamin | 9/10 | 4324 days | 0% |
| Moulou Ludonvic | 9/10 | 4361 days | 0% |
| Goran Strahle | 9/10 | 4361 days | 0% |
| Karin Strahle | 9/10 | 4361 days | 0% |
| Mark Wiggington | 9/10 | 4625 days | 1% |
| Katharina | 9/10 | 4649 days | 1% |
| Jackie and Brian | 10/10 | 4744 days | 1% |
| Megan Child | 9/10 | 4769 days | 1% |
| Carly Braddock | 8/10 | 5016 days | 1% |
| D R Valentine | 10/10 | 5050 days | 1% |
| Henriette Haugan | 8/10 | 5069 days | 1% |
| Edward Marhi | 7/10 | 5359 days | 1% |
| Ken Jones | 8/10 | 5368 days | 1% |
| Desma Frampton | 10/10 | 5375 days | 1% |
| Sue Top | 9/10 | 5380 days | 1% |
| Beth and Daisy | 6/10 | 5381 days | 1% |
| Jacob Nube | 8/10 | 5389 days | 1% |
| Simon Vickers | 10/10 | 5392 days | 1% |
| Strieson | 9/10 | 5394 days | 1% |
| Thelia Beament | 10/10 | 5396 days | 1% |
| Callum Sibbald | 8/10 | 5397 days | 1% |
| Gerd Pagel | 9/10 | 5406 days | 1% |
| Jill Dean | 9/10 | 5408 days | 1% |
| Faucon | 8/10 | 5408 days | 1% |
| Olivia Carvill | 8/10 | 5409 days | 1% |
| Ross Hughes | 7/10 | 5412 days | 1% |
| Roger Lows | 10/10 | 5412 days | 1% |
| Jenny & Barry Sleeman | 9/10 | 5414 days | 1% |
| Liz Dolman | 8/10 | 5416 days | 1% |
| Liebl | 8/10 | 5418 days | 1% |
| Fred West | 9/10 | 5420 days | 1% |
| dollimyxture | 10/10 | 5483 days | 1% |
| allesca | 10/10 | 5513 days | 1% |
| Lizzie | 8/10 | 5513 days | 1% |
| HarryHaz | 10/10 | 5574 days | 1% |
| ally freesrom | 10/10 | 5605 days | 1% |
| Deidre Graham | 10/10 | 5727 days | 1% |
| Don & Geraldine | 9/10 | 5733 days | 1% |
| Ed & Pat Mitchell | 10/10 | 5766 days | 1% |
| Ivo Braakhuis | 6/10 | 5766 days | 1% |
| Dieter Groscurth | 9/10 | 5768 days | 1% |
| joe Reibli | 8/10 | 5783 days | 1% |
| Otto | 9/10 | 5785 days | 1% |
| Marian Demients-deJongh | 9/10 | 5799 days | 1% |
| Heino keyssler | 9/10 | 5806 days | 1% |
| mikeel | 9/10 | 5832 days | 1% |
| Werner Zuis | 9/10 | 5833 days | 1% |
| Wendy Astro | 10/10 | 5848 days | 1% |
| Bernard Misfud | 9/10 | 5859 days | 1% |
| Hansjoerg Ehrmann | 8/10 | 5859 days | 1% |
| miniappleses | 8/10 | 5909 days | 1% |
| Gustave Badeau | 10/10 | 5909 days | 1% |
| mich1 | 9/10 | 5939 days | 1% |
| Andrew Biddle | 8/10 | 6094 days | 1% |
| ZimmermannA | 9/10 | 6101 days | 1% |
| AmyBarrett | 10/10 | 6108 days | 1% |
| WiebkeS | 9/10 | 6108 days | 1% |
| Falk | 10/10 | 6108 days | 1% |
| GeraldMcNamora | 10/10 | 6108 days | 1% |
| Elinor Wajngot | 9/10 | 6114 days | 1% |
| Hannes Ockerman | 4/10 | 6115 days | 1% |
| CarolF | 10/10 | 6127 days | 1% |
| Salick | 7/10 | 6156 days | 1% |
| Cindy | 8/10 | 6205 days | 1% |
| Karen C | 9/10 | 6423 days | 1% |
| Kristin | 10/10 | 6468 days | 1% |
| Claas | 8/10 | 6505 days | 1% |
| Christine | 7/10 | 6506 days | 1% |
| Margaret | 9/10 | 6569 days | 1% |
| Andreas | 8/10 | 6818 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Beachcomber Fun Cruises experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Beachcomber Fun Cruises experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Beachcomber Fun Cruises experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
0.93% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.