Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Waitangi Treaty Grounds.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Waitangi Treaty Grounds
Valid Reviews
91 Valid Reviews
The Waitangi Treaty Grounds experience has a total of 91 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 91 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
21% |
| 9/10 | 23 |
|
25% |
| 8/10 | 25 |
|
27% |
| 7/10 | 11 |
|
12% |
| 6/10 | 3 |
|
3% |
| 5/10 | 7 |
|
8% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 1 |
|
1% |
80.77% Average
The raw data average (mean) for all the Waitangi Treaty Grounds valid reviews is 80.77% and is based on 91 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
73 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 91 valid reviews, the experience has 73 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 73 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 11 |
|
15% |
| 9/10 | 21 |
|
29% |
| 8/10 | 20 |
|
27% |
| 7/10 | 10 |
|
14% |
| 6/10 | 3 |
|
4% |
| 5/10 | 6 |
|
8% |
| 4/10 | 1 |
|
1% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
80.00% Average
The raw data average (mean) for all the Waitangi Treaty Grounds face-to-face reviews is 80.00% and is based on 73 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
89.26%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Chel | 8/10 | 564 days | 100% |
| Valerie V | 10/10 | 838 days | 75% |
| Cam | 10/10 | 838 days | 75% |
| Penny Bullock | 10/10 | 2634 days | 4% |
| Nigel Jarvis | 10/10 | 2695 days | 4% |
| Janneke van Krieken | 8/10 | 3028 days | 3% |
| William Milligan-Manby | 10/10 | 3168 days | 2% |
| dan dalgleish | 10/10 | 3274 days | 2% |
| Melanie Farrell | 9/10 | 3283 days | 2% |
| Charlotte | 8/10 | 3310 days | 2% |
| Vicki Robey | 8/10 | 3374 days | 2% |
| Michal Za'heryuk | 9/10 | 3394 days | 2% |
| Veronika Za'heryuk | 9/10 | 3394 days | 2% |
| Thomas Nolwenn | 9/10 | 3399 days | 2% |
| Manibod Vannaphone | 10/10 | 3636 days | 1% |
| Luca Staudt | 7/10 | 3639 days | 1% |
| Nancy Logan | 8/10 | 3643 days | 1% |
| Friederike East | 9/10 | 3664 days | 1% |
| Sabine Bergen | 8/10 | 3681 days | 1% |
| Ken | 5/10 | 3995 days | 0% |
| Fanny DeBon | 7/10 | 4093 days | 0% |
| Ian Garner | 9/10 | 4383 days | 1% |
| Laurene | 5/10 | 4390 days | 0% |
| Guillaume | 6/10 | 4394 days | 1% |
| Sarah Horn | 9/10 | 4723 days | 1% |
| Sebastian Russell-Smits | 10/10 | 4723 days | 1% |
| Leo | 9/10 | 4829 days | 1% |
| Reinhard Stahl | 10/10 | 4830 days | 1% |
| Reinhard Stahl | 10/10 | 4830 days | 1% |
| Liz Marquart Scholtz | 8/10 | 4836 days | 1% |
| Kerstin | 9/10 | 4840 days | 1% |
| KDS_Holiday | 10/10 | 4886 days | 1% |
| Mark Westebring | 7/10 | 5087 days | 1% |
| ToGy | 1/10 | 5100 days | 0% |
| Barry Baily | 9/10 | 5113 days | 1% |
| Charlotte | 9/10 | 5115 days | 1% |
| John Reynolds | 10/10 | 5124 days | 1% |
| Ellen Jacobs | 5/10 | 5127 days | 0% |
| Peter, Noelle & Susanne | 6/10 | 5194 days | 1% |
| damaca | 7/10 | 5252 days | 1% |
| Oliver Berg | 7/10 | 5449 days | 1% |
| Boi Sagarra | 6/10 | 5449 days | 1% |
| Chris Ashton | 8/10 | 5460 days | 1% |
| Edgar & Marilyn Berry | 10/10 | 5462 days | 1% |
| John Taylor | 10/10 | 5465 days | 1% |
| Ann Parry | 9/10 | 5470 days | 1% |
| Peter | 9/10 | 5471 days | 1% |
| David | 9/10 | 5484 days | 1% |
| Rossiter | 7/10 | 5487 days | 1% |
| Rosey834 | 8/10 | 5556 days | 1% |
| Hans | 8/10 | 5821 days | 1% |
| Michael Egli | 9/10 | 5822 days | 1% |
| Aaron | 5/10 | 5841 days | 0% |
| Mieke Knoops | 7/10 | 5841 days | 1% |
| Tonny | 8/10 | 5858 days | 1% |
| snodge | 5/10 | 5859 days | 0% |
| uleugel | 8/10 | 5868 days | 1% |
| Len Daniell | 9/10 | 5873 days | 1% |
| kevinp | 7/10 | 5902 days | 1% |
| Anita de Boer | 8/10 | 5923 days | 1% |
| Karin Linder | 9/10 | 5925 days | 1% |
| richardh | 8/10 | 6046 days | 1% |
| Christine Dadd | 4/10 | 6153 days | 0% |
| MorganK | 8/10 | 6157 days | 1% |
| arthurwa | 10/10 | 6165 days | 1% |
| Robert | 5/10 | 6188 days | 0% |
| KeziaB | 9/10 | 6198 days | 1% |
| EleanorL | 7/10 | 6198 days | 1% |
| VickiS | 7/10 | 6198 days | 1% |
| Ian S | 8/10 | 6214 days | 1% |
| MartinD | 8/10 | 6223 days | 1% |
| straw64 | 8/10 | 6224 days | 1% |
| Mark | 3/10 | 6237 days | 0% |
| Debbie Mossman | 8/10 | 6240 days | 1% |
| Miranda | 8/10 | 6242 days | 1% |
| Kern | 7/10 | 6250 days | 1% |
| Sandra | 8/10 | 6278 days | 1% |
| bobmcg | 9/10 | 6278 days | 1% |
| Bert | 8/10 | 6283 days | 1% |
| Robin | 8/10 | 6355 days | 1% |
| Annabelle | 10/10 | 6374 days | 1% |
| Heckter | 9/10 | 6536 days | 1% |
| Amy Clark | 10/10 | 6536 days | 1% |
| Claire | 8/10 | 6551 days | 1% |
| Roger and Heather Smith | 10/10 | 6570 days | 1% |
| Ondrej Kacena | 10/10 | 6576 days | 1% |
| Roger & Margaret | 9/10 | 6579 days | 1% |
| purplekat99 | 9/10 | 6621 days | 1% |
| AndiJorgensen | 5/10 | 6888 days | 0% |
| Rietveld | 8/10 | 6923 days | 1% |
| Pope | 9/10 | 6942 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Waitangi Treaty Grounds experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 52 days. However the Waitangi Treaty Grounds experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Waitangi Treaty Grounds experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.09% |
| 198 | -4.11% |
| 199 | -4.13% |
| 200 | -4.15% |
| 201 | -4.17% |
| 202 | -4.19% |
| 203 | -4.21% |
| … | … |
Balancing Adjustment
1.80% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.