G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Wellington Cable Car.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Wellington Cable Car
Valid Reviews
112 Valid Reviews
The Wellington Cable Car experience has a total of 112 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
15% |
| 9/10 | 16 |
|
14% |
| 8/10 | 22 |
|
20% |
| 7/10 | 26 |
|
23% |
| 6/10 | 11 |
|
10% |
| 5/10 | 10 |
|
9% |
| 4/10 | 3 |
|
3% |
| 3/10 | 4 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
72.86% Average
The raw data average (mean) for all the Wellington Cable Car valid reviews is 72.86% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
96 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 96 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 96 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
13% |
| 9/10 | 16 |
|
17% |
| 8/10 | 17 |
|
18% |
| 7/10 | 23 |
|
24% |
| 6/10 | 9 |
|
9% |
| 5/10 | 10 |
|
10% |
| 4/10 | 3 |
|
3% |
| 3/10 | 3 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
71.88% Average
The raw data average (mean) for all the Wellington Cable Car face-to-face reviews is 71.88% and is based on 96 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
76.23%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jeny Smolders | 7/10 | 3220 days | 100% |
| Gielis and Anne | 8/10 | 3464 days | 82% |
| Vermeulen | 9/10 | 3474 days | 82% |
| Sandra Webb | 10/10 | 3475 days | 83% |
| Anders Frank | 9/10 | 3496 days | 80% |
| Mark | 5/10 | 3508 days | 59% |
| Kimberley Gardien | 7/10 | 3509 days | 74% |
| Jet Henmans | 8/10 | 3545 days | 74% |
| Colin George | 10/10 | 3546 days | 76% |
| Frank Bien | 7/10 | 3548 days | 70% |
| Megan Telford | 8/10 | 3554 days | 73% |
| Stuart | 7/10 | 3554 days | 69% |
| David Santos | 6/10 | 3556 days | 64% |
| Sabrina and Hannes | 9/10 | 3574 days | 72% |
| Basia Mikozatorak | 8/10 | 3574 days | 71% |
| Heidi Hipp | 10/10 | 3798 days | 51% |
| Chloe and Guillame | 7/10 | 3813 days | 46% |
| Sebastiaan | 8/10 | 3814 days | 48% |
| Sybille | 8/10 | 3815 days | 48% |
| Marine | 7/10 | 3816 days | 45% |
| Pat Dye | 7/10 | 3820 days | 45% |
| Florian Bisault | 6/10 | 3824 days | 41% |
| Adam Pulkrabek | 5/10 | 3827 days | 35% |
| Chris Cullen | 6/10 | 3833 days | 40% |
| Louise Boje | 10/10 | 3839 days | 47% |
| Petra Fragner | 7/10 | 3839 days | 43% |
| Joel Papak | 7/10 | 3844 days | 43% |
| Johannes | 8/10 | 3847 days | 45% |
| Alexandra Nagelu | 9/10 | 3852 days | 45% |
| Florent Callet | 1/10 | 3854 days | 15% |
| Cindy Rizzo | 6/10 | 3854 days | 38% |
| Ulli | 10/10 | 3857 days | 45% |
| Stella and Merle | 7/10 | 3859 days | 41% |
| Christine Schtenker | 6/10 | 3859 days | 38% |
| Lisa Kalkert | 6/10 | 3862 days | 38% |
| Philip Piel | 5/10 | 3862 days | 33% |
| Nils Kissel | 10/10 | 3862 days | 45% |
| Mikkel Pallesen | 5/10 | 3863 days | 33% |
| Melissa Fuster | 5/10 | 3864 days | 32% |
| Iris Kerbler | 5/10 | 3867 days | 32% |
| Lara Baetz | 8/10 | 3878 days | 42% |
| Annika Oldenburger | 5/10 | 3894 days | 30% |
| Daria and Annika | 6/10 | 3895 days | 35% |
| Marc | 7/10 | 3897 days | 38% |
| Markus Wabing | 8/10 | 3914 days | 39% |
| hendrik king | 3/10 | 3944 days | 17% |
| Laura and Marie | 2/10 | 4240 days | 0% |
| Carolin Siegert | 9/10 | 4531 days | 44% |
| Hirsch Svenja | 9/10 | 4557 days | 44% |
| Mahr Svenja | 7/10 | 4557 days | 41% |
| Friederike Kranzin | 1/10 | 4561 days | 14% |
| Roy Matthieu | 6/10 | 4565 days | 37% |
| Cindy Benayoum | 4/10 | 4565 days | 27% |
| Bernhard Fulterer | 7/10 | 4570 days | 41% |
| I LOVE NZ | 6/10 | 4734 days | 37% |
| Julian Roots | 8/10 | 4919 days | 43% |
| Kathy Arthurs | 8/10 | 4919 days | 43% |
| Hans | 9/10 | 4999 days | 44% |
| Anne and John | 9/10 | 5008 days | 44% |
| Diana Allan | 9/10 | 5300 days | 44% |
| Lepied | 7/10 | 5300 days | 41% |
| Andy & Lynnie Nevin | 9/10 | 5307 days | 44% |
| Lotte Foged | 7/10 | 5311 days | 41% |
| CMJ | 7/10 | 5344 days | 41% |
| Curry | 7/10 | 5387 days | 41% |
| Jon_and_Family | 10/10 | 5619 days | 44% |
| Nicola Thackray | 10/10 | 5637 days | 44% |
| Wheeler | 10/10 | 5639 days | 44% |
| Omar Candon | 3/10 | 5651 days | 21% |
| Matthew Franklin | 7/10 | 5652 days | 41% |
| Markus Richert | 8/10 | 5672 days | 43% |
| Gea Middelbos | 5/10 | 5946 days | 32% |
| Remro | 4/10 | 6003 days | 27% |
| Pieter Middeldorp | 3/10 | 6011 days | 21% |
| Frans N | 10/10 | 6023 days | 44% |
| Bo Moenstead | 9/10 | 6052 days | 44% |
| Ann Grandchamp | 8/10 | 6057 days | 43% |
| Beute Hjel | 7/10 | 6059 days | 41% |
| Anne Ford | 8/10 | 6107 days | 43% |
| Miranda | 7/10 | 6226 days | 41% |
| monniere | 6/10 | 6258 days | 37% |
| DustyLaptop | 7/10 | 6287 days | 41% |
| BVanW | 4/10 | 6340 days | 27% |
| BrunoG | 8/10 | 6367 days | 43% |
| Craig | 7/10 | 6368 days | 41% |
| Tony | 7/10 | 6397 days | 41% |
| James | 5/10 | 6399 days | 32% |
| Claire | 8/10 | 6434 days | 43% |
| Maggie | 9/10 | 6467 days | 44% |
| Patricia | 9/10 | 6470 days | 44% |
| Katja | 9/10 | 6555 days | 44% |
| Peddy | 10/10 | 6578 days | 44% |
| Bronagh Mcartan | 8/10 | 6597 days | 43% |
| Carmen | 10/10 | 6601 days | 44% |
| Dave | 8/10 | 6608 days | 43% |
| Liz Brown | 10/10 | 6685 days | 44% |
| Amy Clark | 7/10 | 6720 days | 41% |
| Toby | 7/10 | 6721 days | 41% |
| Kerstin Brantryd | 9/10 | 6736 days | 44% |
| Leo | 10/10 | 6741 days | 44% |
| Nancy Dol | 8/10 | 6746 days | 43% |
| Christian Schwerdt | 3/10 | 6750 days | 21% |
| Carmen Dolny | 8/10 | 6750 days | 43% |
| Jim Curley | 10/10 | 6761 days | 44% |
| Bill Lambert | 9/10 | 6765 days | 44% |
| Bex | 8/10 | 6776 days | 43% |
| Fred | 5/10 | 6796 days | 32% |
| purplekat99 | 10/10 | 6805 days | 44% |
| Jessica Callen | 7/10 | 6950 days | 41% |
| Elaine | 6/10 | 7069 days | 37% |
| Daniel | 8/10 | 7074 days | 43% |
| Petra | 10/10 | 7088 days | 44% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Wellington Cable Car experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.35% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 111 days. However the Wellington Cable Car experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Wellington Cable Car experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.31% |
| 198 | -2.32% |
| 199 | -2.33% |
| 200 | -2.35% |
| 201 | -2.36% |
| 202 | -2.37% |
| 203 | -2.38% |
| … | … |
Balancing Adjustment
5.10% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.