Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Wellington Cable Car.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Wellington Cable Car
Valid Reviews
112 Valid Reviews
The Wellington Cable Car experience has a total of 112 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
15% |
| 9/10 | 16 |
|
14% |
| 8/10 | 22 |
|
20% |
| 7/10 | 26 |
|
23% |
| 6/10 | 11 |
|
10% |
| 5/10 | 10 |
|
9% |
| 4/10 | 3 |
|
3% |
| 3/10 | 4 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
72.86% Average
The raw data average (mean) for all the Wellington Cable Car valid reviews is 72.86% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
96 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 96 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 96 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
13% |
| 9/10 | 16 |
|
17% |
| 8/10 | 17 |
|
18% |
| 7/10 | 23 |
|
24% |
| 6/10 | 9 |
|
9% |
| 5/10 | 10 |
|
10% |
| 4/10 | 3 |
|
3% |
| 3/10 | 3 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
71.88% Average
The raw data average (mean) for all the Wellington Cable Car face-to-face reviews is 71.88% and is based on 96 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
76.11%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jeny Smolders | 7/10 | 3006 days | 100% |
| Gielis and Anne | 8/10 | 3250 days | 86% |
| Vermeulen | 9/10 | 3260 days | 87% |
| Sandra Webb | 10/10 | 3261 days | 87% |
| Anders Frank | 9/10 | 3282 days | 85% |
| Mark | 5/10 | 3294 days | 64% |
| Kimberley Gardien | 7/10 | 3295 days | 79% |
| Jet Henmans | 8/10 | 3331 days | 80% |
| Colin George | 10/10 | 3332 days | 82% |
| Frank Bien | 7/10 | 3334 days | 76% |
| Megan Telford | 8/10 | 3340 days | 80% |
| Stuart | 7/10 | 3340 days | 75% |
| David Santos | 6/10 | 3342 days | 70% |
| Sabrina and Hannes | 9/10 | 3360 days | 79% |
| Basia Mikozatorak | 8/10 | 3360 days | 78% |
| Heidi Hipp | 10/10 | 3584 days | 62% |
| Chloe and Guillame | 7/10 | 3599 days | 56% |
| Sebastiaan | 8/10 | 3600 days | 59% |
| Sybille | 8/10 | 3601 days | 59% |
| Marine | 7/10 | 3602 days | 56% |
| Pat Dye | 7/10 | 3606 days | 56% |
| Florian Bisault | 6/10 | 3610 days | 51% |
| Adam Pulkrabek | 5/10 | 3613 days | 45% |
| Chris Cullen | 6/10 | 3619 days | 51% |
| Louise Boje | 10/10 | 3625 days | 59% |
| Petra Fragner | 7/10 | 3625 days | 54% |
| Joel Papak | 7/10 | 3630 days | 54% |
| Johannes | 8/10 | 3633 days | 57% |
| Alexandra Nagelu | 9/10 | 3638 days | 57% |
| Florent Callet | 1/10 | 3640 days | 23% |
| Cindy Rizzo | 6/10 | 3640 days | 49% |
| Ulli | 10/10 | 3643 days | 57% |
| Stella and Merle | 7/10 | 3645 days | 53% |
| Christine Schtenker | 6/10 | 3645 days | 49% |
| Lisa Kalkert | 6/10 | 3648 days | 49% |
| Philip Piel | 5/10 | 3648 days | 43% |
| Nils Kissel | 10/10 | 3648 days | 57% |
| Mikkel Pallesen | 5/10 | 3649 days | 43% |
| Melissa Fuster | 5/10 | 3650 days | 43% |
| Iris Kerbler | 5/10 | 3653 days | 43% |
| Lara Baetz | 8/10 | 3664 days | 54% |
| Annika Oldenburger | 5/10 | 3680 days | 41% |
| Daria and Annika | 6/10 | 3681 days | 47% |
| Marc | 7/10 | 3683 days | 50% |
| Markus Wabing | 8/10 | 3700 days | 52% |
| hendrik king | 3/10 | 3730 days | 27% |
| Laura and Marie | 2/10 | 4026 days | 12% |
| Carolin Siegert | 9/10 | 4317 days | 4% |
| Hirsch Svenja | 9/10 | 4343 days | 2% |
| Mahr Svenja | 7/10 | 4343 days | 2% |
| Friederike Kranzin | 1/10 | 4347 days | 0% |
| Roy Matthieu | 6/10 | 4351 days | 1% |
| Cindy Benayoum | 4/10 | 4351 days | 0% |
| Bernhard Fulterer | 7/10 | 4356 days | 1% |
| I LOVE NZ | 6/10 | 4521 days | 34% |
| Julian Roots | 8/10 | 4705 days | 39% |
| Kathy Arthurs | 8/10 | 4705 days | 39% |
| Hans | 9/10 | 4785 days | 39% |
| Anne and John | 9/10 | 4794 days | 39% |
| Diana Allan | 9/10 | 5086 days | 39% |
| Lepied | 7/10 | 5086 days | 37% |
| Andy & Lynnie Nevin | 9/10 | 5093 days | 39% |
| Lotte Foged | 7/10 | 5097 days | 37% |
| CMJ | 7/10 | 5130 days | 37% |
| Curry | 7/10 | 5173 days | 37% |
| Jon_and_Family | 10/10 | 5405 days | 39% |
| Nicola Thackray | 10/10 | 5423 days | 39% |
| Wheeler | 10/10 | 5425 days | 39% |
| Omar Candon | 3/10 | 5437 days | 21% |
| Matthew Franklin | 7/10 | 5438 days | 37% |
| Markus Richert | 8/10 | 5458 days | 39% |
| Gea Middelbos | 5/10 | 5733 days | 30% |
| Remro | 4/10 | 5789 days | 25% |
| Pieter Middeldorp | 3/10 | 5797 days | 21% |
| Frans N | 10/10 | 5809 days | 39% |
| Bo Moenstead | 9/10 | 5838 days | 39% |
| Ann Grandchamp | 8/10 | 5843 days | 39% |
| Beute Hjel | 7/10 | 5845 days | 37% |
| Anne Ford | 8/10 | 5893 days | 39% |
| Miranda | 7/10 | 6013 days | 37% |
| monniere | 6/10 | 6045 days | 34% |
| DustyLaptop | 7/10 | 6074 days | 37% |
| BVanW | 4/10 | 6127 days | 25% |
| BrunoG | 8/10 | 6153 days | 39% |
| Craig | 7/10 | 6154 days | 37% |
| Tony | 7/10 | 6183 days | 37% |
| James | 5/10 | 6185 days | 30% |
| Claire | 8/10 | 6220 days | 39% |
| Maggie | 9/10 | 6253 days | 39% |
| Patricia | 9/10 | 6256 days | 39% |
| Katja | 9/10 | 6341 days | 39% |
| Peddy | 10/10 | 6364 days | 39% |
| Bronagh Mcartan | 8/10 | 6383 days | 39% |
| Carmen | 10/10 | 6387 days | 39% |
| Dave | 8/10 | 6394 days | 39% |
| Liz Brown | 10/10 | 6471 days | 39% |
| Amy Clark | 7/10 | 6506 days | 37% |
| Toby | 7/10 | 6507 days | 37% |
| Kerstin Brantryd | 9/10 | 6522 days | 39% |
| Leo | 10/10 | 6527 days | 39% |
| Nancy Dol | 8/10 | 6532 days | 39% |
| Christian Schwerdt | 3/10 | 6536 days | 21% |
| Carmen Dolny | 8/10 | 6536 days | 39% |
| Jim Curley | 10/10 | 6547 days | 39% |
| Bill Lambert | 9/10 | 6551 days | 39% |
| Bex | 8/10 | 6562 days | 39% |
| Fred | 5/10 | 6582 days | 30% |
| purplekat99 | 10/10 | 6591 days | 39% |
| Jessica Callen | 7/10 | 6737 days | 37% |
| Elaine | 6/10 | 6856 days | 34% |
| Daniel | 8/10 | 6861 days | 39% |
| Petra | 10/10 | 6875 days | 39% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Wellington Cable Car experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.09% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 46 days. However the Wellington Cable Car experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Wellington Cable Car experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.03% |
| 198 | -4.05% |
| 199 | -4.07% |
| 200 | -4.09% |
| 201 | -4.11% |
| 202 | -4.13% |
| 203 | -4.15% |
| … | … |
Balancing Adjustment
5.95% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.