Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Wellington Cable Car.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Wellington Cable Car
Valid Reviews
112 Valid Reviews
The Wellington Cable Car experience has a total of 112 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
15% |
| 9/10 | 16 |
|
14% |
| 8/10 | 22 |
|
20% |
| 7/10 | 26 |
|
23% |
| 6/10 | 11 |
|
10% |
| 5/10 | 10 |
|
9% |
| 4/10 | 3 |
|
3% |
| 3/10 | 4 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
72.86% Average
The raw data average (mean) for all the Wellington Cable Car valid reviews is 72.86% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
96 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 96 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 96 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
13% |
| 9/10 | 16 |
|
17% |
| 8/10 | 17 |
|
18% |
| 7/10 | 23 |
|
24% |
| 6/10 | 9 |
|
9% |
| 5/10 | 10 |
|
10% |
| 4/10 | 3 |
|
3% |
| 3/10 | 3 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
71.88% Average
The raw data average (mean) for all the Wellington Cable Car face-to-face reviews is 71.88% and is based on 96 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
75.94%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jeny Smolders | 7/10 | 3099 days | 100% |
| Gielis and Anne | 8/10 | 3343 days | 84% |
| Vermeulen | 9/10 | 3353 days | 84% |
| Sandra Webb | 10/10 | 3354 days | 85% |
| Anders Frank | 9/10 | 3375 days | 82% |
| Mark | 5/10 | 3387 days | 59% |
| Kimberley Gardien | 7/10 | 3388 days | 75% |
| Jet Henmans | 8/10 | 3424 days | 76% |
| Colin George | 10/10 | 3425 days | 78% |
| Frank Bien | 7/10 | 3427 days | 72% |
| Megan Telford | 8/10 | 3433 days | 75% |
| Stuart | 7/10 | 3433 days | 71% |
| David Santos | 6/10 | 3435 days | 65% |
| Sabrina and Hannes | 9/10 | 3453 days | 74% |
| Basia Mikozatorak | 8/10 | 3453 days | 74% |
| Heidi Hipp | 10/10 | 3677 days | 54% |
| Chloe and Guillame | 7/10 | 3692 days | 49% |
| Sebastiaan | 8/10 | 3693 days | 52% |
| Sybille | 8/10 | 3694 days | 52% |
| Marine | 7/10 | 3695 days | 48% |
| Pat Dye | 7/10 | 3699 days | 48% |
| Florian Bisault | 6/10 | 3703 days | 43% |
| Adam Pulkrabek | 5/10 | 3706 days | 37% |
| Chris Cullen | 6/10 | 3712 days | 43% |
| Louise Boje | 10/10 | 3718 days | 51% |
| Petra Fragner | 7/10 | 3718 days | 46% |
| Joel Papak | 7/10 | 3723 days | 46% |
| Johannes | 8/10 | 3726 days | 49% |
| Alexandra Nagelu | 9/10 | 3731 days | 49% |
| Florent Callet | 1/10 | 3733 days | 13% |
| Cindy Rizzo | 6/10 | 3733 days | 41% |
| Ulli | 10/10 | 3736 days | 49% |
| Stella and Merle | 7/10 | 3738 days | 45% |
| Christine Schtenker | 6/10 | 3738 days | 40% |
| Lisa Kalkert | 6/10 | 3741 days | 40% |
| Philip Piel | 5/10 | 3741 days | 34% |
| Nils Kissel | 10/10 | 3741 days | 48% |
| Mikkel Pallesen | 5/10 | 3742 days | 34% |
| Melissa Fuster | 5/10 | 3743 days | 34% |
| Iris Kerbler | 5/10 | 3746 days | 34% |
| Lara Baetz | 8/10 | 3757 days | 46% |
| Annika Oldenburger | 5/10 | 3773 days | 32% |
| Daria and Annika | 6/10 | 3774 days | 38% |
| Marc | 7/10 | 3776 days | 41% |
| Markus Wabing | 8/10 | 3793 days | 43% |
| hendrik king | 3/10 | 3823 days | 17% |
| Laura and Marie | 2/10 | 4119 days | 0% |
| Carolin Siegert | 9/10 | 4410 days | 36% |
| Hirsch Svenja | 9/10 | 4436 days | 36% |
| Mahr Svenja | 7/10 | 4436 days | 33% |
| Friederike Kranzin | 1/10 | 4440 days | 8% |
| Roy Matthieu | 6/10 | 4444 days | 30% |
| Cindy Benayoum | 4/10 | 4444 days | 20% |
| Bernhard Fulterer | 7/10 | 4449 days | 33% |
| I LOVE NZ | 6/10 | 4614 days | 30% |
| Julian Roots | 8/10 | 4798 days | 36% |
| Kathy Arthurs | 8/10 | 4798 days | 36% |
| Hans | 9/10 | 4878 days | 36% |
| Anne and John | 9/10 | 4887 days | 36% |
| Diana Allan | 9/10 | 5179 days | 36% |
| Lepied | 7/10 | 5179 days | 33% |
| Andy & Lynnie Nevin | 9/10 | 5186 days | 36% |
| Lotte Foged | 7/10 | 5190 days | 33% |
| CMJ | 7/10 | 5223 days | 33% |
| Curry | 7/10 | 5266 days | 33% |
| Jon_and_Family | 10/10 | 5498 days | 37% |
| Nicola Thackray | 10/10 | 5516 days | 37% |
| Wheeler | 10/10 | 5518 days | 37% |
| Omar Candon | 3/10 | 5530 days | 15% |
| Matthew Franklin | 7/10 | 5531 days | 33% |
| Markus Richert | 8/10 | 5551 days | 36% |
| Gea Middelbos | 5/10 | 5826 days | 25% |
| Remro | 4/10 | 5882 days | 20% |
| Pieter Middeldorp | 3/10 | 5890 days | 15% |
| Frans N | 10/10 | 5902 days | 37% |
| Bo Moenstead | 9/10 | 5931 days | 36% |
| Ann Grandchamp | 8/10 | 5936 days | 36% |
| Beute Hjel | 7/10 | 5938 days | 33% |
| Anne Ford | 8/10 | 5986 days | 36% |
| Miranda | 7/10 | 6106 days | 33% |
| monniere | 6/10 | 6138 days | 30% |
| DustyLaptop | 7/10 | 6167 days | 33% |
| BVanW | 4/10 | 6220 days | 20% |
| BrunoG | 8/10 | 6246 days | 36% |
| Craig | 7/10 | 6247 days | 33% |
| Tony | 7/10 | 6276 days | 33% |
| James | 5/10 | 6279 days | 25% |
| Claire | 8/10 | 6314 days | 36% |
| Maggie | 9/10 | 6346 days | 36% |
| Patricia | 9/10 | 6350 days | 36% |
| Katja | 9/10 | 6434 days | 36% |
| Peddy | 10/10 | 6457 days | 37% |
| Bronagh Mcartan | 8/10 | 6476 days | 36% |
| Carmen | 10/10 | 6480 days | 37% |
| Dave | 8/10 | 6487 days | 36% |
| Liz Brown | 10/10 | 6565 days | 37% |
| Amy Clark | 7/10 | 6599 days | 33% |
| Toby | 7/10 | 6600 days | 33% |
| Kerstin Brantryd | 9/10 | 6615 days | 36% |
| Leo | 10/10 | 6620 days | 37% |
| Nancy Dol | 8/10 | 6625 days | 36% |
| Christian Schwerdt | 3/10 | 6629 days | 15% |
| Carmen Dolny | 8/10 | 6629 days | 36% |
| Jim Curley | 10/10 | 6640 days | 37% |
| Bill Lambert | 9/10 | 6644 days | 36% |
| Bex | 8/10 | 6655 days | 36% |
| Fred | 5/10 | 6675 days | 25% |
| purplekat99 | 10/10 | 6684 days | 37% |
| Jessica Callen | 7/10 | 6830 days | 33% |
| Elaine | 6/10 | 6949 days | 30% |
| Daniel | 8/10 | 6954 days | 36% |
| Petra | 10/10 | 6968 days | 37% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Wellington Cable Car experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.36% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 69 days. However the Wellington Cable Car experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Wellington Cable Car experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.31% |
| 198 | -3.32% |
| 199 | -3.34% |
| 200 | -3.36% |
| 201 | -3.37% |
| 202 | -3.39% |
| 203 | -3.41% |
| … | … |
Balancing Adjustment
5.68% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.