G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Wellington Cable Car.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Wellington Cable Car
Valid Reviews
112 Valid Reviews
The Wellington Cable Car experience has a total of 112 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
15% |
| 9/10 | 16 |
|
14% |
| 8/10 | 22 |
|
20% |
| 7/10 | 26 |
|
23% |
| 6/10 | 11 |
|
10% |
| 5/10 | 10 |
|
9% |
| 4/10 | 3 |
|
3% |
| 3/10 | 4 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
72.86% Average
The raw data average (mean) for all the Wellington Cable Car valid reviews is 72.86% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
96 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 96 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 96 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
13% |
| 9/10 | 16 |
|
17% |
| 8/10 | 17 |
|
18% |
| 7/10 | 23 |
|
24% |
| 6/10 | 9 |
|
9% |
| 5/10 | 10 |
|
10% |
| 4/10 | 3 |
|
3% |
| 3/10 | 3 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
71.88% Average
The raw data average (mean) for all the Wellington Cable Car face-to-face reviews is 71.88% and is based on 96 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
76.01%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jeny Smolders | 7/10 | 2972 days | 100% |
| Gielis and Anne | 8/10 | 3216 days | 87% |
| Vermeulen | 9/10 | 3226 days | 87% |
| Sandra Webb | 10/10 | 3227 days | 88% |
| Anders Frank | 9/10 | 3248 days | 85% |
| Mark | 5/10 | 3260 days | 64% |
| Kimberley Gardien | 7/10 | 3261 days | 79% |
| Jet Henmans | 8/10 | 3297 days | 81% |
| Colin George | 10/10 | 3298 days | 82% |
| Frank Bien | 7/10 | 3300 days | 76% |
| Megan Telford | 8/10 | 3306 days | 80% |
| Stuart | 7/10 | 3306 days | 76% |
| David Santos | 6/10 | 3308 days | 70% |
| Sabrina and Hannes | 9/10 | 3326 days | 79% |
| Basia Mikozatorak | 8/10 | 3326 days | 78% |
| Heidi Hipp | 10/10 | 3550 days | 63% |
| Chloe and Guillame | 7/10 | 3565 days | 57% |
| Sebastiaan | 8/10 | 3566 days | 60% |
| Sybille | 8/10 | 3567 days | 60% |
| Marine | 7/10 | 3568 days | 57% |
| Pat Dye | 7/10 | 3572 days | 56% |
| Florian Bisault | 6/10 | 3576 days | 52% |
| Adam Pulkrabek | 5/10 | 3579 days | 45% |
| Chris Cullen | 6/10 | 3585 days | 51% |
| Louise Boje | 10/10 | 3591 days | 59% |
| Petra Fragner | 7/10 | 3591 days | 55% |
| Joel Papak | 7/10 | 3596 days | 55% |
| Johannes | 8/10 | 3599 days | 58% |
| Alexandra Nagelu | 9/10 | 3604 days | 58% |
| Florent Callet | 1/10 | 3606 days | 22% |
| Cindy Rizzo | 6/10 | 3606 days | 50% |
| Ulli | 10/10 | 3609 days | 58% |
| Stella and Merle | 7/10 | 3611 days | 54% |
| Christine Schtenker | 6/10 | 3611 days | 50% |
| Lisa Kalkert | 6/10 | 3614 days | 49% |
| Philip Piel | 5/10 | 3614 days | 43% |
| Nils Kissel | 10/10 | 3614 days | 58% |
| Mikkel Pallesen | 5/10 | 3615 days | 43% |
| Melissa Fuster | 5/10 | 3616 days | 43% |
| Iris Kerbler | 5/10 | 3619 days | 43% |
| Lara Baetz | 8/10 | 3630 days | 55% |
| Annika Oldenburger | 5/10 | 3646 days | 41% |
| Daria and Annika | 6/10 | 3647 days | 47% |
| Marc | 7/10 | 3649 days | 51% |
| Markus Wabing | 8/10 | 3666 days | 52% |
| hendrik king | 3/10 | 3696 days | 27% |
| Laura and Marie | 2/10 | 3992 days | 12% |
| Carolin Siegert | 9/10 | 4283 days | 5% |
| Hirsch Svenja | 9/10 | 4309 days | 3% |
| Mahr Svenja | 7/10 | 4309 days | 3% |
| Friederike Kranzin | 1/10 | 4313 days | 0% |
| Roy Matthieu | 6/10 | 4317 days | 2% |
| Cindy Benayoum | 4/10 | 4317 days | 1% |
| Bernhard Fulterer | 7/10 | 4322 days | 2% |
| I LOVE NZ | 6/10 | 4487 days | 32% |
| Julian Roots | 8/10 | 4671 days | 37% |
| Kathy Arthurs | 8/10 | 4671 days | 37% |
| Hans | 9/10 | 4751 days | 37% |
| Anne and John | 9/10 | 4760 days | 37% |
| Diana Allan | 9/10 | 5052 days | 37% |
| Lepied | 7/10 | 5052 days | 35% |
| Andy & Lynnie Nevin | 9/10 | 5059 days | 37% |
| Lotte Foged | 7/10 | 5063 days | 35% |
| CMJ | 7/10 | 5096 days | 35% |
| Curry | 7/10 | 5139 days | 35% |
| Jon_and_Family | 10/10 | 5371 days | 38% |
| Nicola Thackray | 10/10 | 5389 days | 38% |
| Wheeler | 10/10 | 5391 days | 38% |
| Omar Candon | 3/10 | 5403 days | 20% |
| Matthew Franklin | 7/10 | 5404 days | 35% |
| Markus Richert | 8/10 | 5424 days | 37% |
| Gea Middelbos | 5/10 | 5699 days | 28% |
| Remro | 4/10 | 5755 days | 24% |
| Pieter Middeldorp | 3/10 | 5763 days | 20% |
| Frans N | 10/10 | 5775 days | 38% |
| Bo Moenstead | 9/10 | 5804 days | 37% |
| Ann Grandchamp | 8/10 | 5809 days | 37% |
| Beute Hjel | 7/10 | 5811 days | 35% |
| Anne Ford | 8/10 | 5859 days | 37% |
| Miranda | 7/10 | 5979 days | 35% |
| monniere | 6/10 | 6011 days | 32% |
| DustyLaptop | 7/10 | 6040 days | 35% |
| BVanW | 4/10 | 6093 days | 24% |
| BrunoG | 8/10 | 6119 days | 37% |
| Craig | 7/10 | 6120 days | 35% |
| Tony | 7/10 | 6149 days | 35% |
| James | 5/10 | 6152 days | 28% |
| Claire | 8/10 | 6187 days | 37% |
| Maggie | 9/10 | 6219 days | 37% |
| Patricia | 9/10 | 6223 days | 37% |
| Katja | 9/10 | 6308 days | 37% |
| Peddy | 10/10 | 6330 days | 38% |
| Bronagh Mcartan | 8/10 | 6350 days | 37% |
| Carmen | 10/10 | 6353 days | 38% |
| Dave | 8/10 | 6360 days | 37% |
| Liz Brown | 10/10 | 6438 days | 38% |
| Amy Clark | 7/10 | 6472 days | 35% |
| Toby | 7/10 | 6473 days | 35% |
| Kerstin Brantryd | 9/10 | 6488 days | 37% |
| Leo | 10/10 | 6493 days | 38% |
| Nancy Dol | 8/10 | 6498 days | 37% |
| Christian Schwerdt | 3/10 | 6502 days | 20% |
| Carmen Dolny | 8/10 | 6502 days | 37% |
| Jim Curley | 10/10 | 6513 days | 38% |
| Bill Lambert | 9/10 | 6517 days | 37% |
| Bex | 8/10 | 6528 days | 37% |
| Fred | 5/10 | 6548 days | 28% |
| purplekat99 | 10/10 | 6557 days | 38% |
| Jessica Callen | 7/10 | 6703 days | 35% |
| Elaine | 6/10 | 6822 days | 32% |
| Daniel | 8/10 | 6827 days | 37% |
| Petra | 10/10 | 6841 days | 38% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Wellington Cable Car experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.06% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Wellington Cable Car experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Wellington Cable Car experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
5.98% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.