Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Wellington Cable Car.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Wellington Cable Car
Valid Reviews
112 Valid Reviews
The Wellington Cable Car experience has a total of 112 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
15% |
| 9/10 | 16 |
|
14% |
| 8/10 | 22 |
|
20% |
| 7/10 | 26 |
|
23% |
| 6/10 | 11 |
|
10% |
| 5/10 | 10 |
|
9% |
| 4/10 | 3 |
|
3% |
| 3/10 | 4 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
72.86% Average
The raw data average (mean) for all the Wellington Cable Car valid reviews is 72.86% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
96 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 96 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 96 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
13% |
| 9/10 | 16 |
|
17% |
| 8/10 | 17 |
|
18% |
| 7/10 | 23 |
|
24% |
| 6/10 | 9 |
|
9% |
| 5/10 | 10 |
|
10% |
| 4/10 | 3 |
|
3% |
| 3/10 | 3 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
71.88% Average
The raw data average (mean) for all the Wellington Cable Car face-to-face reviews is 71.88% and is based on 96 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
76.13%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jeny Smolders | 7/10 | 3180 days | 100% |
| Gielis and Anne | 8/10 | 3424 days | 83% |
| Vermeulen | 9/10 | 3434 days | 83% |
| Sandra Webb | 10/10 | 3435 days | 83% |
| Anders Frank | 9/10 | 3456 days | 80% |
| Mark | 5/10 | 3468 days | 59% |
| Kimberley Gardien | 7/10 | 3469 days | 74% |
| Jet Henmans | 8/10 | 3505 days | 75% |
| Colin George | 10/10 | 3506 days | 77% |
| Frank Bien | 7/10 | 3508 days | 71% |
| Megan Telford | 8/10 | 3514 days | 74% |
| Stuart | 7/10 | 3514 days | 70% |
| David Santos | 6/10 | 3516 days | 64% |
| Sabrina and Hannes | 9/10 | 3534 days | 73% |
| Basia Mikozatorak | 8/10 | 3534 days | 72% |
| Heidi Hipp | 10/10 | 3758 days | 52% |
| Chloe and Guillame | 7/10 | 3773 days | 47% |
| Sebastiaan | 8/10 | 3774 days | 49% |
| Sybille | 8/10 | 3775 days | 49% |
| Marine | 7/10 | 3776 days | 46% |
| Pat Dye | 7/10 | 3780 days | 46% |
| Florian Bisault | 6/10 | 3784 days | 42% |
| Adam Pulkrabek | 5/10 | 3787 days | 36% |
| Chris Cullen | 6/10 | 3793 days | 41% |
| Louise Boje | 10/10 | 3799 days | 48% |
| Petra Fragner | 7/10 | 3799 days | 44% |
| Joel Papak | 7/10 | 3804 days | 44% |
| Johannes | 8/10 | 3807 days | 46% |
| Alexandra Nagelu | 9/10 | 3812 days | 46% |
| Florent Callet | 1/10 | 3814 days | 14% |
| Cindy Rizzo | 6/10 | 3814 days | 39% |
| Ulli | 10/10 | 3817 days | 46% |
| Stella and Merle | 7/10 | 3819 days | 43% |
| Christine Schtenker | 6/10 | 3819 days | 39% |
| Lisa Kalkert | 6/10 | 3822 days | 39% |
| Philip Piel | 5/10 | 3822 days | 33% |
| Nils Kissel | 10/10 | 3822 days | 46% |
| Mikkel Pallesen | 5/10 | 3823 days | 33% |
| Melissa Fuster | 5/10 | 3824 days | 33% |
| Iris Kerbler | 5/10 | 3827 days | 33% |
| Lara Baetz | 8/10 | 3838 days | 43% |
| Annika Oldenburger | 5/10 | 3854 days | 31% |
| Daria and Annika | 6/10 | 3855 days | 36% |
| Marc | 7/10 | 3857 days | 39% |
| Markus Wabing | 8/10 | 3874 days | 40% |
| hendrik king | 3/10 | 3904 days | 17% |
| Laura and Marie | 2/10 | 4200 days | 0% |
| Carolin Siegert | 9/10 | 4491 days | 41% |
| Hirsch Svenja | 9/10 | 4517 days | 41% |
| Mahr Svenja | 7/10 | 4517 days | 38% |
| Friederike Kranzin | 1/10 | 4521 days | 12% |
| Roy Matthieu | 6/10 | 4525 days | 35% |
| Cindy Benayoum | 4/10 | 4525 days | 24% |
| Bernhard Fulterer | 7/10 | 4530 days | 38% |
| I LOVE NZ | 6/10 | 4695 days | 35% |
| Julian Roots | 8/10 | 4879 days | 40% |
| Kathy Arthurs | 8/10 | 4879 days | 40% |
| Hans | 9/10 | 4959 days | 41% |
| Anne and John | 9/10 | 4968 days | 41% |
| Diana Allan | 9/10 | 5260 days | 41% |
| Lepied | 7/10 | 5260 days | 38% |
| Andy & Lynnie Nevin | 9/10 | 5267 days | 41% |
| Lotte Foged | 7/10 | 5271 days | 38% |
| CMJ | 7/10 | 5304 days | 38% |
| Curry | 7/10 | 5347 days | 38% |
| Jon_and_Family | 10/10 | 5579 days | 41% |
| Nicola Thackray | 10/10 | 5597 days | 41% |
| Wheeler | 10/10 | 5599 days | 41% |
| Omar Candon | 3/10 | 5611 days | 19% |
| Matthew Franklin | 7/10 | 5612 days | 38% |
| Markus Richert | 8/10 | 5632 days | 40% |
| Gea Middelbos | 5/10 | 5907 days | 30% |
| Remro | 4/10 | 5963 days | 24% |
| Pieter Middeldorp | 3/10 | 5971 days | 19% |
| Frans N | 10/10 | 5983 days | 41% |
| Bo Moenstead | 9/10 | 6012 days | 41% |
| Ann Grandchamp | 8/10 | 6017 days | 40% |
| Beute Hjel | 7/10 | 6019 days | 38% |
| Anne Ford | 8/10 | 6067 days | 40% |
| Miranda | 7/10 | 6187 days | 38% |
| monniere | 6/10 | 6219 days | 35% |
| DustyLaptop | 7/10 | 6248 days | 38% |
| BVanW | 4/10 | 6301 days | 24% |
| BrunoG | 8/10 | 6327 days | 40% |
| Craig | 7/10 | 6328 days | 38% |
| Tony | 7/10 | 6357 days | 38% |
| James | 5/10 | 6360 days | 30% |
| Claire | 8/10 | 6395 days | 40% |
| Maggie | 9/10 | 6427 days | 41% |
| Patricia | 9/10 | 6431 days | 41% |
| Katja | 9/10 | 6516 days | 41% |
| Peddy | 10/10 | 6538 days | 41% |
| Bronagh Mcartan | 8/10 | 6558 days | 40% |
| Carmen | 10/10 | 6561 days | 41% |
| Dave | 8/10 | 6569 days | 40% |
| Liz Brown | 10/10 | 6646 days | 41% |
| Amy Clark | 7/10 | 6680 days | 38% |
| Toby | 7/10 | 6681 days | 38% |
| Kerstin Brantryd | 9/10 | 6696 days | 41% |
| Leo | 10/10 | 6701 days | 41% |
| Nancy Dol | 8/10 | 6706 days | 40% |
| Christian Schwerdt | 3/10 | 6710 days | 19% |
| Carmen Dolny | 8/10 | 6710 days | 40% |
| Jim Curley | 10/10 | 6721 days | 41% |
| Bill Lambert | 9/10 | 6725 days | 41% |
| Bex | 8/10 | 6736 days | 40% |
| Fred | 5/10 | 6756 days | 30% |
| purplekat99 | 10/10 | 6765 days | 41% |
| Jessica Callen | 7/10 | 6911 days | 38% |
| Elaine | 6/10 | 7030 days | 35% |
| Daniel | 8/10 | 7035 days | 40% |
| Petra | 10/10 | 7049 days | 41% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Wellington Cable Car experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.00% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 125 days. However the Wellington Cable Car experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Wellington Cable Car experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -1.97% |
| 198 | -1.98% |
| 199 | -1.99% |
| 200 | -2.00% |
| 201 | -2.01% |
| 202 | -2.02% |
| 203 | -2.03% |
| … | … |
Balancing Adjustment
5.00% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.