Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Wellington Cable Car.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Wellington Cable Car
Valid Reviews
112 Valid Reviews
The Wellington Cable Car experience has a total of 112 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
15% |
| 9/10 | 16 |
|
14% |
| 8/10 | 22 |
|
20% |
| 7/10 | 26 |
|
23% |
| 6/10 | 11 |
|
10% |
| 5/10 | 10 |
|
9% |
| 4/10 | 3 |
|
3% |
| 3/10 | 4 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
72.86% Average
The raw data average (mean) for all the Wellington Cable Car valid reviews is 72.86% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
96 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 96 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 96 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
13% |
| 9/10 | 16 |
|
17% |
| 8/10 | 17 |
|
18% |
| 7/10 | 23 |
|
24% |
| 6/10 | 9 |
|
9% |
| 5/10 | 10 |
|
10% |
| 4/10 | 3 |
|
3% |
| 3/10 | 3 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
71.88% Average
The raw data average (mean) for all the Wellington Cable Car face-to-face reviews is 71.88% and is based on 96 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
76.45%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jeny Smolders | 7/10 | 3301 days | 100% |
| Gielis and Anne | 8/10 | 3545 days | 81% |
| Vermeulen | 9/10 | 3555 days | 81% |
| Sandra Webb | 10/10 | 3556 days | 82% |
| Anders Frank | 9/10 | 3577 days | 79% |
| Mark | 5/10 | 3589 days | 59% |
| Kimberley Gardien | 7/10 | 3590 days | 72% |
| Jet Henmans | 8/10 | 3626 days | 73% |
| Colin George | 10/10 | 3627 days | 74% |
| Frank Bien | 7/10 | 3629 days | 69% |
| Megan Telford | 8/10 | 3635 days | 72% |
| Stuart | 7/10 | 3635 days | 68% |
| David Santos | 6/10 | 3637 days | 63% |
| Sabrina and Hannes | 9/10 | 3655 days | 71% |
| Basia Mikozatorak | 8/10 | 3655 days | 70% |
| Heidi Hipp | 10/10 | 3879 days | 49% |
| Chloe and Guillame | 7/10 | 3894 days | 44% |
| Sebastiaan | 8/10 | 3895 days | 46% |
| Sybille | 8/10 | 3896 days | 46% |
| Marine | 7/10 | 3897 days | 43% |
| Pat Dye | 7/10 | 3901 days | 43% |
| Florian Bisault | 6/10 | 3905 days | 39% |
| Adam Pulkrabek | 5/10 | 3908 days | 34% |
| Chris Cullen | 6/10 | 3914 days | 38% |
| Louise Boje | 10/10 | 3920 days | 44% |
| Petra Fragner | 7/10 | 3920 days | 41% |
| Joel Papak | 7/10 | 3925 days | 41% |
| Johannes | 8/10 | 3928 days | 43% |
| Alexandra Nagelu | 9/10 | 3933 days | 43% |
| Florent Callet | 1/10 | 3935 days | 16% |
| Cindy Rizzo | 6/10 | 3935 days | 36% |
| Ulli | 10/10 | 3938 days | 42% |
| Stella and Merle | 7/10 | 3940 days | 39% |
| Christine Schtenker | 6/10 | 3940 days | 36% |
| Lisa Kalkert | 6/10 | 3943 days | 36% |
| Philip Piel | 5/10 | 3943 days | 31% |
| Nils Kissel | 10/10 | 3943 days | 42% |
| Mikkel Pallesen | 5/10 | 3944 days | 31% |
| Melissa Fuster | 5/10 | 3945 days | 31% |
| Iris Kerbler | 5/10 | 3948 days | 31% |
| Lara Baetz | 8/10 | 3959 days | 39% |
| Annika Oldenburger | 5/10 | 3975 days | 29% |
| Daria and Annika | 6/10 | 3976 days | 33% |
| Marc | 7/10 | 3978 days | 36% |
| Markus Wabing | 8/10 | 3995 days | 36% |
| hendrik king | 3/10 | 4025 days | 17% |
| Laura and Marie | 2/10 | 4321 days | 0% |
| Carolin Siegert | 9/10 | 4612 days | 49% |
| Hirsch Svenja | 9/10 | 4638 days | 49% |
| Mahr Svenja | 7/10 | 4638 days | 46% |
| Friederike Kranzin | 1/10 | 4642 days | 18% |
| Roy Matthieu | 6/10 | 4646 days | 42% |
| Cindy Benayoum | 4/10 | 4646 days | 31% |
| Bernhard Fulterer | 7/10 | 4651 days | 46% |
| I LOVE NZ | 6/10 | 4816 days | 42% |
| Julian Roots | 8/10 | 5000 days | 48% |
| Kathy Arthurs | 8/10 | 5000 days | 48% |
| Hans | 9/10 | 5080 days | 49% |
| Anne and John | 9/10 | 5089 days | 49% |
| Diana Allan | 9/10 | 5381 days | 49% |
| Lepied | 7/10 | 5381 days | 46% |
| Andy & Lynnie Nevin | 9/10 | 5388 days | 49% |
| Lotte Foged | 7/10 | 5392 days | 46% |
| CMJ | 7/10 | 5425 days | 46% |
| Curry | 7/10 | 5468 days | 46% |
| Jon_and_Family | 10/10 | 5700 days | 50% |
| Nicola Thackray | 10/10 | 5718 days | 50% |
| Wheeler | 10/10 | 5720 days | 50% |
| Omar Candon | 3/10 | 5732 days | 26% |
| Matthew Franklin | 7/10 | 5733 days | 46% |
| Markus Richert | 8/10 | 5753 days | 48% |
| Gea Middelbos | 5/10 | 6028 days | 37% |
| Remro | 4/10 | 6084 days | 31% |
| Pieter Middeldorp | 3/10 | 6092 days | 26% |
| Frans N | 10/10 | 6104 days | 50% |
| Bo Moenstead | 9/10 | 6133 days | 49% |
| Ann Grandchamp | 8/10 | 6138 days | 48% |
| Beute Hjel | 7/10 | 6140 days | 46% |
| Anne Ford | 8/10 | 6188 days | 48% |
| Miranda | 7/10 | 6308 days | 46% |
| monniere | 6/10 | 6340 days | 42% |
| DustyLaptop | 7/10 | 6369 days | 46% |
| BVanW | 4/10 | 6422 days | 31% |
| BrunoG | 8/10 | 6448 days | 48% |
| Craig | 7/10 | 6449 days | 46% |
| Tony | 7/10 | 6478 days | 46% |
| James | 5/10 | 6480 days | 37% |
| Claire | 8/10 | 6515 days | 48% |
| Maggie | 9/10 | 6548 days | 49% |
| Patricia | 9/10 | 6551 days | 49% |
| Katja | 9/10 | 6636 days | 49% |
| Peddy | 10/10 | 6659 days | 50% |
| Bronagh Mcartan | 8/10 | 6678 days | 48% |
| Carmen | 10/10 | 6682 days | 50% |
| Dave | 8/10 | 6689 days | 48% |
| Liz Brown | 10/10 | 6766 days | 50% |
| Amy Clark | 7/10 | 6801 days | 46% |
| Toby | 7/10 | 6802 days | 46% |
| Kerstin Brantryd | 9/10 | 6817 days | 49% |
| Leo | 10/10 | 6822 days | 50% |
| Nancy Dol | 8/10 | 6827 days | 48% |
| Christian Schwerdt | 3/10 | 6831 days | 26% |
| Carmen Dolny | 8/10 | 6831 days | 48% |
| Jim Curley | 10/10 | 6842 days | 50% |
| Bill Lambert | 9/10 | 6846 days | 49% |
| Bex | 8/10 | 6857 days | 48% |
| Fred | 5/10 | 6877 days | 37% |
| purplekat99 | 10/10 | 6886 days | 50% |
| Jessica Callen | 7/10 | 7032 days | 46% |
| Elaine | 6/10 | 7151 days | 42% |
| Daniel | 8/10 | 7156 days | 48% |
| Petra | 10/10 | 7170 days | 50% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Wellington Cable Car experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.94% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 47 days. However the Wellington Cable Car experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Wellington Cable Car experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.88% |
| 198 | -3.90% |
| 199 | -3.92% |
| 200 | -3.94% |
| 201 | -3.96% |
| 202 | -3.98% |
| 203 | -4.00% |
| … | … |
Balancing Adjustment
5.71% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
78%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.