G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Wellington Cable Car.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Wellington Cable Car
Valid Reviews
112 Valid Reviews
The Wellington Cable Car experience has a total of 112 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
15% |
| 9/10 | 16 |
|
14% |
| 8/10 | 22 |
|
20% |
| 7/10 | 26 |
|
23% |
| 6/10 | 11 |
|
10% |
| 5/10 | 10 |
|
9% |
| 4/10 | 3 |
|
3% |
| 3/10 | 4 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
72.86% Average
The raw data average (mean) for all the Wellington Cable Car valid reviews is 72.86% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
96 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 96 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 96 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
13% |
| 9/10 | 16 |
|
17% |
| 8/10 | 17 |
|
18% |
| 7/10 | 23 |
|
24% |
| 6/10 | 9 |
|
9% |
| 5/10 | 10 |
|
10% |
| 4/10 | 3 |
|
3% |
| 3/10 | 3 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
71.88% Average
The raw data average (mean) for all the Wellington Cable Car face-to-face reviews is 71.88% and is based on 96 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
76.34%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jeny Smolders | 7/10 | 3260 days | 100% |
| Gielis and Anne | 8/10 | 3504 days | 82% |
| Vermeulen | 9/10 | 3514 days | 81% |
| Sandra Webb | 10/10 | 3515 days | 82% |
| Anders Frank | 9/10 | 3536 days | 79% |
| Mark | 5/10 | 3548 days | 59% |
| Kimberley Gardien | 7/10 | 3549 days | 73% |
| Jet Henmans | 8/10 | 3585 days | 74% |
| Colin George | 10/10 | 3586 days | 75% |
| Frank Bien | 7/10 | 3588 days | 69% |
| Megan Telford | 8/10 | 3594 days | 73% |
| Stuart | 7/10 | 3594 days | 69% |
| David Santos | 6/10 | 3596 days | 63% |
| Sabrina and Hannes | 9/10 | 3614 days | 72% |
| Basia Mikozatorak | 8/10 | 3614 days | 71% |
| Heidi Hipp | 10/10 | 3838 days | 50% |
| Chloe and Guillame | 7/10 | 3853 days | 45% |
| Sebastiaan | 8/10 | 3854 days | 47% |
| Sybille | 8/10 | 3855 days | 47% |
| Marine | 7/10 | 3856 days | 44% |
| Pat Dye | 7/10 | 3860 days | 44% |
| Florian Bisault | 6/10 | 3864 days | 40% |
| Adam Pulkrabek | 5/10 | 3867 days | 35% |
| Chris Cullen | 6/10 | 3873 days | 39% |
| Louise Boje | 10/10 | 3879 days | 46% |
| Petra Fragner | 7/10 | 3879 days | 42% |
| Joel Papak | 7/10 | 3884 days | 42% |
| Johannes | 8/10 | 3887 days | 44% |
| Alexandra Nagelu | 9/10 | 3892 days | 44% |
| Florent Callet | 1/10 | 3894 days | 15% |
| Cindy Rizzo | 6/10 | 3894 days | 37% |
| Ulli | 10/10 | 3897 days | 44% |
| Stella and Merle | 7/10 | 3899 days | 40% |
| Christine Schtenker | 6/10 | 3899 days | 37% |
| Lisa Kalkert | 6/10 | 3902 days | 37% |
| Philip Piel | 5/10 | 3902 days | 32% |
| Nils Kissel | 10/10 | 3902 days | 43% |
| Mikkel Pallesen | 5/10 | 3903 days | 32% |
| Melissa Fuster | 5/10 | 3904 days | 32% |
| Iris Kerbler | 5/10 | 3907 days | 32% |
| Lara Baetz | 8/10 | 3918 days | 41% |
| Annika Oldenburger | 5/10 | 3934 days | 30% |
| Daria and Annika | 6/10 | 3935 days | 34% |
| Marc | 7/10 | 3937 days | 37% |
| Markus Wabing | 8/10 | 3954 days | 37% |
| hendrik king | 3/10 | 3984 days | 17% |
| Laura and Marie | 2/10 | 4280 days | 0% |
| Carolin Siegert | 9/10 | 4571 days | 46% |
| Hirsch Svenja | 9/10 | 4597 days | 46% |
| Mahr Svenja | 7/10 | 4597 days | 43% |
| Friederike Kranzin | 1/10 | 4601 days | 16% |
| Roy Matthieu | 6/10 | 4605 days | 40% |
| Cindy Benayoum | 4/10 | 4605 days | 29% |
| Bernhard Fulterer | 7/10 | 4610 days | 43% |
| I LOVE NZ | 6/10 | 4775 days | 40% |
| Julian Roots | 8/10 | 4959 days | 46% |
| Kathy Arthurs | 8/10 | 4959 days | 46% |
| Hans | 9/10 | 5039 days | 46% |
| Anne and John | 9/10 | 5048 days | 46% |
| Diana Allan | 9/10 | 5340 days | 46% |
| Lepied | 7/10 | 5340 days | 43% |
| Andy & Lynnie Nevin | 9/10 | 5347 days | 46% |
| Lotte Foged | 7/10 | 5351 days | 43% |
| CMJ | 7/10 | 5384 days | 43% |
| Curry | 7/10 | 5427 days | 43% |
| Jon_and_Family | 10/10 | 5659 days | 47% |
| Nicola Thackray | 10/10 | 5677 days | 47% |
| Wheeler | 10/10 | 5679 days | 47% |
| Omar Candon | 3/10 | 5691 days | 23% |
| Matthew Franklin | 7/10 | 5692 days | 43% |
| Markus Richert | 8/10 | 5712 days | 46% |
| Gea Middelbos | 5/10 | 5987 days | 35% |
| Remro | 4/10 | 6043 days | 29% |
| Pieter Middeldorp | 3/10 | 6051 days | 23% |
| Frans N | 10/10 | 6063 days | 47% |
| Bo Moenstead | 9/10 | 6092 days | 46% |
| Ann Grandchamp | 8/10 | 6097 days | 46% |
| Beute Hjel | 7/10 | 6099 days | 43% |
| Anne Ford | 8/10 | 6147 days | 46% |
| Miranda | 7/10 | 6267 days | 43% |
| monniere | 6/10 | 6299 days | 40% |
| DustyLaptop | 7/10 | 6328 days | 43% |
| BVanW | 4/10 | 6381 days | 29% |
| BrunoG | 8/10 | 6407 days | 46% |
| Craig | 7/10 | 6408 days | 43% |
| Tony | 7/10 | 6437 days | 43% |
| James | 5/10 | 6439 days | 35% |
| Claire | 8/10 | 6475 days | 46% |
| Maggie | 9/10 | 6507 days | 46% |
| Patricia | 9/10 | 6510 days | 46% |
| Katja | 9/10 | 6595 days | 46% |
| Peddy | 10/10 | 6618 days | 47% |
| Bronagh Mcartan | 8/10 | 6637 days | 46% |
| Carmen | 10/10 | 6641 days | 47% |
| Dave | 8/10 | 6648 days | 46% |
| Liz Brown | 10/10 | 6725 days | 47% |
| Amy Clark | 7/10 | 6760 days | 43% |
| Toby | 7/10 | 6761 days | 43% |
| Kerstin Brantryd | 9/10 | 6776 days | 46% |
| Leo | 10/10 | 6781 days | 47% |
| Nancy Dol | 8/10 | 6786 days | 46% |
| Christian Schwerdt | 3/10 | 6790 days | 23% |
| Carmen Dolny | 8/10 | 6790 days | 46% |
| Jim Curley | 10/10 | 6801 days | 47% |
| Bill Lambert | 9/10 | 6805 days | 46% |
| Bex | 8/10 | 6816 days | 46% |
| Fred | 5/10 | 6836 days | 35% |
| purplekat99 | 10/10 | 6845 days | 47% |
| Jessica Callen | 7/10 | 6991 days | 43% |
| Elaine | 6/10 | 7110 days | 40% |
| Daniel | 8/10 | 7115 days | 46% |
| Petra | 10/10 | 7129 days | 47% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Wellington Cable Car experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.21% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 69 days. However the Wellington Cable Car experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Wellington Cable Car experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.16% |
| 198 | -3.17% |
| 199 | -3.19% |
| 200 | -3.21% |
| 201 | -3.22% |
| 202 | -3.24% |
| 203 | -3.26% |
| … | … |
Balancing Adjustment
5.43% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.