Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Wellington Cable Car.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Wellington Cable Car
Valid Reviews
112 Valid Reviews
The Wellington Cable Car experience has a total of 112 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 112 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 17 |
|
15% |
| 9/10 | 16 |
|
14% |
| 8/10 | 22 |
|
20% |
| 7/10 | 26 |
|
23% |
| 6/10 | 11 |
|
10% |
| 5/10 | 10 |
|
9% |
| 4/10 | 3 |
|
3% |
| 3/10 | 4 |
|
4% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
72.86% Average
The raw data average (mean) for all the Wellington Cable Car valid reviews is 72.86% and is based on 112 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
96 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 112 valid reviews, the experience has 96 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 96 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 12 |
|
13% |
| 9/10 | 16 |
|
17% |
| 8/10 | 17 |
|
18% |
| 7/10 | 23 |
|
24% |
| 6/10 | 9 |
|
9% |
| 5/10 | 10 |
|
10% |
| 4/10 | 3 |
|
3% |
| 3/10 | 3 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 2 |
|
2% |
71.88% Average
The raw data average (mean) for all the Wellington Cable Car face-to-face reviews is 71.88% and is based on 96 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
76.18%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Jeny Smolders | 7/10 | 3200 days | 100% |
| Gielis and Anne | 8/10 | 3444 days | 82% |
| Vermeulen | 9/10 | 3454 days | 82% |
| Sandra Webb | 10/10 | 3455 days | 83% |
| Anders Frank | 9/10 | 3476 days | 80% |
| Mark | 5/10 | 3488 days | 59% |
| Kimberley Gardien | 7/10 | 3489 days | 74% |
| Jet Henmans | 8/10 | 3525 days | 75% |
| Colin George | 10/10 | 3526 days | 76% |
| Frank Bien | 7/10 | 3528 days | 70% |
| Megan Telford | 8/10 | 3534 days | 74% |
| Stuart | 7/10 | 3534 days | 70% |
| David Santos | 6/10 | 3536 days | 64% |
| Sabrina and Hannes | 9/10 | 3554 days | 73% |
| Basia Mikozatorak | 8/10 | 3554 days | 72% |
| Heidi Hipp | 10/10 | 3778 days | 52% |
| Chloe and Guillame | 7/10 | 3793 days | 46% |
| Sebastiaan | 8/10 | 3794 days | 49% |
| Sybille | 8/10 | 3795 days | 49% |
| Marine | 7/10 | 3796 days | 46% |
| Pat Dye | 7/10 | 3800 days | 46% |
| Florian Bisault | 6/10 | 3804 days | 41% |
| Adam Pulkrabek | 5/10 | 3807 days | 35% |
| Chris Cullen | 6/10 | 3813 days | 41% |
| Louise Boje | 10/10 | 3819 days | 48% |
| Petra Fragner | 7/10 | 3819 days | 44% |
| Joel Papak | 7/10 | 3824 days | 43% |
| Johannes | 8/10 | 3827 days | 46% |
| Alexandra Nagelu | 9/10 | 3832 days | 46% |
| Florent Callet | 1/10 | 3834 days | 15% |
| Cindy Rizzo | 6/10 | 3834 days | 39% |
| Ulli | 10/10 | 3837 days | 46% |
| Stella and Merle | 7/10 | 3839 days | 42% |
| Christine Schtenker | 6/10 | 3839 days | 38% |
| Lisa Kalkert | 6/10 | 3842 days | 38% |
| Philip Piel | 5/10 | 3842 days | 33% |
| Nils Kissel | 10/10 | 3842 days | 45% |
| Mikkel Pallesen | 5/10 | 3843 days | 33% |
| Melissa Fuster | 5/10 | 3844 days | 33% |
| Iris Kerbler | 5/10 | 3847 days | 33% |
| Lara Baetz | 8/10 | 3858 days | 43% |
| Annika Oldenburger | 5/10 | 3874 days | 31% |
| Daria and Annika | 6/10 | 3875 days | 35% |
| Marc | 7/10 | 3877 days | 39% |
| Markus Wabing | 8/10 | 3894 days | 39% |
| hendrik king | 3/10 | 3924 days | 17% |
| Laura and Marie | 2/10 | 4220 days | 0% |
| Carolin Siegert | 9/10 | 4511 days | 42% |
| Hirsch Svenja | 9/10 | 4537 days | 42% |
| Mahr Svenja | 7/10 | 4537 days | 39% |
| Friederike Kranzin | 1/10 | 4541 days | 13% |
| Roy Matthieu | 6/10 | 4545 days | 36% |
| Cindy Benayoum | 4/10 | 4545 days | 25% |
| Bernhard Fulterer | 7/10 | 4550 days | 39% |
| I LOVE NZ | 6/10 | 4715 days | 36% |
| Julian Roots | 8/10 | 4899 days | 42% |
| Kathy Arthurs | 8/10 | 4899 days | 42% |
| Hans | 9/10 | 4979 days | 42% |
| Anne and John | 9/10 | 4988 days | 42% |
| Diana Allan | 9/10 | 5280 days | 42% |
| Lepied | 7/10 | 5280 days | 39% |
| Andy & Lynnie Nevin | 9/10 | 5287 days | 42% |
| Lotte Foged | 7/10 | 5291 days | 39% |
| CMJ | 7/10 | 5324 days | 39% |
| Curry | 7/10 | 5367 days | 39% |
| Jon_and_Family | 10/10 | 5599 days | 43% |
| Nicola Thackray | 10/10 | 5617 days | 43% |
| Wheeler | 10/10 | 5619 days | 43% |
| Omar Candon | 3/10 | 5631 days | 20% |
| Matthew Franklin | 7/10 | 5632 days | 39% |
| Markus Richert | 8/10 | 5652 days | 42% |
| Gea Middelbos | 5/10 | 5927 days | 31% |
| Remro | 4/10 | 5983 days | 25% |
| Pieter Middeldorp | 3/10 | 5991 days | 20% |
| Frans N | 10/10 | 6003 days | 43% |
| Bo Moenstead | 9/10 | 6032 days | 42% |
| Ann Grandchamp | 8/10 | 6037 days | 42% |
| Beute Hjel | 7/10 | 6039 days | 39% |
| Anne Ford | 8/10 | 6087 days | 42% |
| Miranda | 7/10 | 6207 days | 39% |
| monniere | 6/10 | 6239 days | 36% |
| DustyLaptop | 7/10 | 6268 days | 39% |
| BVanW | 4/10 | 6321 days | 25% |
| BrunoG | 8/10 | 6347 days | 42% |
| Craig | 7/10 | 6349 days | 39% |
| Tony | 7/10 | 6378 days | 39% |
| James | 5/10 | 6380 days | 31% |
| Claire | 8/10 | 6415 days | 42% |
| Maggie | 9/10 | 6448 days | 42% |
| Patricia | 9/10 | 6451 days | 42% |
| Katja | 9/10 | 6536 days | 42% |
| Peddy | 10/10 | 6559 days | 43% |
| Bronagh Mcartan | 8/10 | 6578 days | 42% |
| Carmen | 10/10 | 6582 days | 43% |
| Dave | 8/10 | 6589 days | 42% |
| Liz Brown | 10/10 | 6666 days | 43% |
| Amy Clark | 7/10 | 6700 days | 39% |
| Toby | 7/10 | 6701 days | 39% |
| Kerstin Brantryd | 9/10 | 6716 days | 42% |
| Leo | 10/10 | 6721 days | 43% |
| Nancy Dol | 8/10 | 6726 days | 42% |
| Christian Schwerdt | 3/10 | 6730 days | 20% |
| Carmen Dolny | 8/10 | 6730 days | 42% |
| Jim Curley | 10/10 | 6741 days | 43% |
| Bill Lambert | 9/10 | 6745 days | 42% |
| Bex | 8/10 | 6757 days | 42% |
| Fred | 5/10 | 6776 days | 31% |
| purplekat99 | 10/10 | 6785 days | 43% |
| Jessica Callen | 7/10 | 6931 days | 39% |
| Elaine | 6/10 | 7050 days | 36% |
| Daniel | 8/10 | 7055 days | 42% |
| Petra | 10/10 | 7069 days | 43% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Wellington Cable Car experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.08% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 123 days. However the Wellington Cable Car experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Wellington Cable Car experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.05% |
| 198 | -2.06% |
| 199 | -2.07% |
| 200 | -2.08% |
| 201 | -2.09% |
| 202 | -2.11% |
| 203 | -2.12% |
| … | … |
Balancing Adjustment
5.01% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.