G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Driving Creek Railway & Potteries.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Driving Creek Railway & Potteries
Valid Reviews
92 Valid Reviews
The Driving Creek Railway & Potteries experience has a total of 93 reviews. There are 92 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 92 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
34% |
| 9/10 | 20 |
|
22% |
| 8/10 | 25 |
|
27% |
| 7/10 | 8 |
|
9% |
| 6/10 | 1 |
|
1% |
| 5/10 | 4 |
|
4% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.11% Average
The raw data average (mean) for all the Driving Creek Railway & Potteries valid reviews is 85.11% and is based on 92 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
81 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 92 valid reviews, the experience has 81 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 81 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
33% |
| 9/10 | 18 |
|
22% |
| 8/10 | 22 |
|
27% |
| 7/10 | 7 |
|
9% |
| 6/10 | 1 |
|
1% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.06% Average
The raw data average (mean) for all the Driving Creek Railway & Potteries face-to-face reviews is 85.06% and is based on 81 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.32%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Richard Webb | 10/10 | 3253 days | 100% |
| Colin George | 10/10 | 3303 days | 95% |
| Vanuxem | 3/10 | 3550 days | 38% |
| Camilla Geert | 5/10 | 3560 days | 54% |
| Manibod Vannaphone | 8/10 | 3577 days | 69% |
| Stephan Friedrich | 10/10 | 3597 days | 68% |
| Frank | 8/10 | 3609 days | 66% |
| Tatiana Racheneau | 10/10 | 3623 days | 66% |
| Liz and Alan Weathers | 8/10 | 3983 days | 32% |
| Phil Bromby | 10/10 | 4308 days | 3% |
| Helen | 10/10 | 4311 days | 3% |
| Jonas Nielsen | 4/10 | 4317 days | 0% |
| Karel | 9/10 | 4327 days | 1% |
| FlyingKiwiGirl | 8/10 | 4676 days | 42% |
| Emmanuel Tedeschi | 7/10 | 4678 days | 40% |
| Soren and Inelase Lindhardbell | 10/10 | 4748 days | 43% |
| Soren and Inelase Lindhardbell | 10/10 | 4748 days | 43% |
| Marian | 8/10 | 4768 days | 42% |
| Jonathan Tuthill | 10/10 | 5026 days | 43% |
| Goran Backlund | 8/10 | 5026 days | 42% |
| Burkard Fabu | 10/10 | 5033 days | 43% |
| Susanne A | 10/10 | 5038 days | 43% |
| Peter Hart | 8/10 | 5038 days | 42% |
| Johann Maier | 10/10 | 5054 days | 43% |
| pamr | 10/10 | 5054 days | 43% |
| Colin Philpott | 9/10 | 5063 days | 43% |
| John Reynolds | 9/10 | 5065 days | 43% |
| R Laurysen | 7/10 | 5067 days | 40% |
| Mike1952 | 8/10 | 5070 days | 42% |
| Fred Saunders | 10/10 | 5096 days | 43% |
| Vbeirne | 9/10 | 5101 days | 43% |
| hendrik king | 7/10 | 5132 days | 40% |
| Andreas & Sonja | 8/10 | 5148 days | 42% |
| Anders Rathleff | 8/10 | 5148 days | 42% |
| R & M Willows | 10/10 | 5149 days | 43% |
| Schroeder | 9/10 | 5395 days | 43% |
| Jackie MacRostie | 9/10 | 5397 days | 43% |
| Krabbe | 8/10 | 5398 days | 42% |
| Diete Rokosch | 10/10 | 5408 days | 43% |
| Mirka Tinterova | 10/10 | 5409 days | 43% |
| J Blake | 9/10 | 5411 days | 43% |
| Pieter | 8/10 | 5412 days | 42% |
| George Lepple | 10/10 | 5765 days | 43% |
| Mr and Mrs Scott | 5/10 | 5772 days | 32% |
| Tony Killingray | 9/10 | 5775 days | 43% |
| Heike Pless | 10/10 | 5781 days | 43% |
| Ronja Op | 4/10 | 5796 days | 27% |
| Carol Dale | 9/10 | 5798 days | 43% |
| Carolina Gonzalez | 9/10 | 5798 days | 43% |
| Ines Diana | 10/10 | 5799 days | 43% |
| asiacritics | 8/10 | 5862 days | 42% |
| Anita de Boer | 9/10 | 5864 days | 43% |
| dirkdev | 9/10 | 5866 days | 43% |
| Bill Nash | 9/10 | 5866 days | 43% |
| rolandop | 8/10 | 5866 days | 42% |
| Vanessa | 10/10 | 5873 days | 43% |
| Karen & Ian | 10/10 | 5873 days | 43% |
| Hennie Neeleman | 9/10 | 5874 days | 43% |
| Pieter Neeleman | 8/10 | 5874 days | 42% |
| Mareike G | 7/10 | 5874 days | 40% |
| Josie Boyle | 5/10 | 6034 days | 32% |
| Katy Boyle | 5/10 | 6034 days | 32% |
| joyceb | 10/10 | 6061 days | 43% |
| Charles Lyne | 9/10 | 6076 days | 43% |
| BouterG | 7/10 | 6102 days | 40% |
| Kaye | 10/10 | 6106 days | 43% |
| caroldarren | 10/10 | 6106 days | 43% |
| JanL | 10/10 | 6106 days | 43% |
| LandR | 10/10 | 6107 days | 43% |
| JaneM | 9/10 | 6113 days | 43% |
| Erik | 8/10 | 6129 days | 42% |
| Grimm | 9/10 | 6130 days | 43% |
| Darren Main | 10/10 | 6137 days | 43% |
| RichardE | 9/10 | 6141 days | 43% |
| CarolF | 10/10 | 6141 days | 43% |
| Ian S | 7/10 | 6156 days | 40% |
| Rona | 8/10 | 6157 days | 42% |
| Nanno | 8/10 | 6157 days | 42% |
| Miranda | 7/10 | 6183 days | 40% |
| Kirsten | 8/10 | 6219 days | 42% |
| olland | 8/10 | 6227 days | 42% |
| carl_fagan | 10/10 | 6381 days | 43% |
| Anne and Derek | 8/10 | 6498 days | 42% |
| Andria Davis | 9/10 | 6499 days | 43% |
| Richard Steward | 10/10 | 6503 days | 43% |
| Marc Hertogs | 7/10 | 6522 days | 40% |
| Seldam | 6/10 | 6554 days | 37% |
| Monika | 8/10 | 6581 days | 42% |
| Rietveld | 9/10 | 6864 days | 43% |
| beesom | 8/10 | 6872 days | 42% |
| Rolf | 8/10 | 6884 days | 42% |
| Nicole | 8/10 | 6884 days | 42% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Driving Creek Railway & Potteries experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Driving Creek Railway & Potteries experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Driving Creek Railway & Potteries experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
2.42% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.