Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Driving Creek Railway & Potteries.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Driving Creek Railway & Potteries
Valid Reviews
92 Valid Reviews
The Driving Creek Railway & Potteries experience has a total of 93 reviews. There are 92 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 92 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 31 |
|
34% |
| 9/10 | 20 |
|
22% |
| 8/10 | 25 |
|
27% |
| 7/10 | 8 |
|
9% |
| 6/10 | 1 |
|
1% |
| 5/10 | 4 |
|
4% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.11% Average
The raw data average (mean) for all the Driving Creek Railway & Potteries valid reviews is 85.11% and is based on 92 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
81 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 92 valid reviews, the experience has 81 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 81 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 27 |
|
33% |
| 9/10 | 18 |
|
22% |
| 8/10 | 22 |
|
27% |
| 7/10 | 7 |
|
9% |
| 6/10 | 1 |
|
1% |
| 5/10 | 3 |
|
4% |
| 4/10 | 2 |
|
2% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
85.06% Average
The raw data average (mean) for all the Driving Creek Railway & Potteries face-to-face reviews is 85.06% and is based on 81 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
86.46%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Richard Webb | 10/10 | 3536 days | 100% |
| Colin George | 10/10 | 3586 days | 93% |
| Vanuxem | 3/10 | 3833 days | 25% |
| Camilla Geert | 5/10 | 3843 days | 41% |
| Manibod Vannaphone | 8/10 | 3860 days | 54% |
| Stephan Friedrich | 10/10 | 3880 days | 53% |
| Frank | 8/10 | 3892 days | 50% |
| Tatiana Racheneau | 10/10 | 3906 days | 49% |
| Liz and Alan Weathers | 8/10 | 4266 days | 0% |
| Phil Bromby | 10/10 | 4591 days | 55% |
| Helen | 10/10 | 4594 days | 55% |
| Jonas Nielsen | 4/10 | 4600 days | 30% |
| Karel | 9/10 | 4610 days | 54% |
| FlyingKiwiGirl | 8/10 | 4959 days | 53% |
| Emmanuel Tedeschi | 7/10 | 4961 days | 50% |
| Soren and Inelase Lindhardbell | 10/10 | 5031 days | 55% |
| Soren and Inelase Lindhardbell | 10/10 | 5031 days | 55% |
| Marian | 8/10 | 5051 days | 53% |
| Jonathan Tuthill | 10/10 | 5309 days | 55% |
| Goran Backlund | 8/10 | 5309 days | 53% |
| Burkard Fabu | 10/10 | 5316 days | 55% |
| Susanne A | 10/10 | 5321 days | 55% |
| Peter Hart | 8/10 | 5321 days | 53% |
| Johann Maier | 10/10 | 5337 days | 55% |
| pamr | 10/10 | 5337 days | 55% |
| Colin Philpott | 9/10 | 5346 days | 54% |
| John Reynolds | 9/10 | 5348 days | 54% |
| R Laurysen | 7/10 | 5350 days | 50% |
| Mike1952 | 8/10 | 5353 days | 53% |
| Fred Saunders | 10/10 | 5379 days | 55% |
| Vbeirne | 9/10 | 5384 days | 54% |
| hendrik king | 7/10 | 5415 days | 50% |
| Andreas & Sonja | 8/10 | 5431 days | 53% |
| Anders Rathleff | 8/10 | 5431 days | 53% |
| R & M Willows | 10/10 | 5432 days | 55% |
| Schroeder | 9/10 | 5678 days | 54% |
| Jackie MacRostie | 9/10 | 5680 days | 54% |
| Krabbe | 8/10 | 5681 days | 53% |
| Diete Rokosch | 10/10 | 5691 days | 55% |
| Mirka Tinterova | 10/10 | 5692 days | 55% |
| J Blake | 9/10 | 5694 days | 54% |
| Pieter | 8/10 | 5695 days | 53% |
| George Lepple | 10/10 | 6048 days | 55% |
| Mr and Mrs Scott | 5/10 | 6055 days | 38% |
| Tony Killingray | 9/10 | 6058 days | 54% |
| Heike Pless | 10/10 | 6064 days | 55% |
| Ronja Op | 4/10 | 6079 days | 30% |
| Carol Dale | 9/10 | 6081 days | 54% |
| Carolina Gonzalez | 9/10 | 6081 days | 54% |
| Ines Diana | 10/10 | 6082 days | 55% |
| asiacritics | 8/10 | 6145 days | 53% |
| Anita de Boer | 9/10 | 6147 days | 54% |
| dirkdev | 9/10 | 6149 days | 54% |
| Bill Nash | 9/10 | 6149 days | 54% |
| rolandop | 8/10 | 6149 days | 53% |
| Vanessa | 10/10 | 6156 days | 55% |
| Karen & Ian | 10/10 | 6156 days | 55% |
| Hennie Neeleman | 9/10 | 6157 days | 54% |
| Pieter Neeleman | 8/10 | 6157 days | 53% |
| Mareike G | 7/10 | 6157 days | 50% |
| Josie Boyle | 5/10 | 6317 days | 38% |
| Katy Boyle | 5/10 | 6317 days | 38% |
| joyceb | 10/10 | 6344 days | 55% |
| Charles Lyne | 9/10 | 6359 days | 54% |
| BouterG | 7/10 | 6385 days | 50% |
| Kaye | 10/10 | 6389 days | 55% |
| caroldarren | 10/10 | 6389 days | 55% |
| JanL | 10/10 | 6389 days | 55% |
| LandR | 10/10 | 6390 days | 55% |
| JaneM | 9/10 | 6395 days | 54% |
| Erik | 8/10 | 6412 days | 53% |
| Grimm | 9/10 | 6413 days | 54% |
| Darren Main | 10/10 | 6420 days | 55% |
| RichardE | 9/10 | 6424 days | 54% |
| CarolF | 10/10 | 6424 days | 55% |
| Ian S | 7/10 | 6438 days | 50% |
| Rona | 8/10 | 6440 days | 53% |
| Nanno | 8/10 | 6440 days | 53% |
| Miranda | 7/10 | 6466 days | 50% |
| Kirsten | 8/10 | 6502 days | 53% |
| olland | 8/10 | 6510 days | 53% |
| carl_fagan | 10/10 | 6664 days | 55% |
| Anne and Derek | 8/10 | 6781 days | 53% |
| Andria Davis | 9/10 | 6782 days | 54% |
| Richard Steward | 10/10 | 6786 days | 55% |
| Marc Hertogs | 7/10 | 6805 days | 50% |
| Seldam | 6/10 | 6837 days | 45% |
| Monika | 8/10 | 6864 days | 53% |
| Rietveld | 9/10 | 7147 days | 54% |
| beesom | 8/10 | 7155 days | 53% |
| Rolf | 8/10 | 7167 days | 53% |
| Nicole | 8/10 | 7167 days | 53% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Driving Creek Railway & Potteries experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.21% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 69 days. However the Driving Creek Railway & Potteries experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Driving Creek Railway & Potteries experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.16% |
| 198 | -3.17% |
| 199 | -3.19% |
| 200 | -3.21% |
| 201 | -3.22% |
| 202 | -3.24% |
| 203 | -3.26% |
| … | … |
Balancing Adjustment
2.19% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.