Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for The Kauri Museum.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
79 Valid Reviews
The The Kauri Museum experience has a total of 79 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 79 valid reviews:
The raw data average (mean) for all the The Kauri Museum valid reviews is 85.70% and is based on 79 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
62 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 79 valid reviews, the experience has 62 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 62 face-to-face reviews:
The raw data average (mean) for all the The Kauri Museum face-to-face reviews is 84.68% and is based on 62 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Andrea Mueller||9/10||1425 days||100%|
|Evelyn Rloeh||8/10||1530 days||91%|
|Rik van der Niet||9/10||1532 days||95%|
|Michelle Smit||9/10||1640 days||90%|
|Felix Sternke||7/10||1823 days||75%|
|Jasper van den Weyde||8/10||2205 days||62%|
|Sara Clausen||8/10||2530 days||48%|
|Julia Ahrend||5/10||2586 days||39%|
|Mark Hayes||10/10||2705 days||42%|
|Sue Bahr||10/10||2948 days||31%|
|Jan Sjoerdtje||9/10||2970 days||30%|
|Markus Frei||9/10||3240 days||18%|
|Heiner Reinecke||9/10||3246 days||18%|
|Melinda Moir||8/10||3260 days||17%|
|Martin Beuker||8/10||3260 days||17%|
|Richard Harvey||9/10||3263 days||17%|
|Andreas Kofod-Hansen||6/10||3268 days||14%|
|Wolfgang Beute||10/10||3271 days||17%|
|John Jacobs||10/10||3311 days||15%|
|Jack van den Nieuwendyk||9/10||3356 days||13%|
|Ron & Hannah de Reuver||8/10||3359 days||12%|
|Herman Plasman||8/10||3360 days||12%|
|De Groot||9/10||3604 days||2%|
|Michael Simmang||10/10||3608 days||2%|
|Amanda Neall||10/10||3612 days||2%|
|Jan Visser||8/10||3620 days||1%|
|Mirka Tinterova||10/10||3622 days||1%|
|John Allen||9/10||3643 days||0%|
|Andrew Hammond||8/10||3771 days||22%|
|Monica Askew||10/10||3902 days||23%|
|Mike Howe||9/10||3924 days||23%|
|Ivo Braakhuis||8/10||3993 days||22%|
|M and H Lunn||9/10||3994 days||23%|
|Helen Power||9/10||4008 days||23%|
|Ake Erlandsson||10/10||4009 days||23%|
|Bernard Misfud||9/10||4086 days||23%|
|Ian S||5/10||4369 days||19%|
|Johannes Kerner||8/10||4469 days||22%|
|Jo and Tony||10/10||4711 days||23%|
|David Buckley||10/10||4719 days||23%|
|Nathalie Meunier||6/10||4762 days||19%|
|Lisbeth Johansson||10/10||4921 days||23%|
|Nancy Bill||8/10||5043 days||22%|
|Bas Marieke||8/10||5060 days||22%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The The Kauri Museum experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 48 days. However the The Kauri Museum experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The The Kauri Museum experience has been adjusted for 200 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com.