Great experience from the updates and information provided before we even commenced or holiday to collection and drop off. Will defiantly recommend to others!
Tour of Northland out of Auckland. 10 days exploring the out of the way places as well as the usual honeyspots. The 2 berth Compact was supremely comfortable and easy to drive on both State Highways and gravel. Highly recommended.
I didn’t get to go on the trip due to coronavirus. Despite an initial delay in communication with the company due to the pandemic, they have since restored my faith that they do care for their customers.
We arrived early in Auckland and were picked up at the airport . We were the first motorhome hirers on sight and expected to do the required paperwork and be on our way. We had agreed an insurance package but the woman serving us insisted we upgrade. This went on until I became uncomfortable and agreed the extra insurance . We then discovered that we had not been booked on the inter islander ferry that we had paid for in their package and we were not booked into the lounge experience on board , again paid for . There was then confusion over the vehicle , it was certainly not the top of the range that the 21 day hire at over $10,000 NZ had suggested . Other people were then arriving to collect their vehicles , there were only two people on duty and things became stretched to say the least ! There were four of us be we were only given 4 small towels , when we asked for more , we were told to buy some ! Later that evening when making the beds up we found that we had been given one single blanket for each of the two double beds !
By the second day there was a bad smell so we went to the dump station and did the necessary . The smell still lingered so we did it again, this time flushing water in to clear the grey water tank which had clearly not been serviced for some time. Then the bed wouldn't work and each day required one of us to crawl under it and push it back up. Then the gas stopped working so we replaced the bottle and it still didn't work , we then found that the regulator was faulty . Then the exterior step stopped working and was done manually each day. Then the water pump started playing up and finally packed up altogether on our last week. We complained and were allowed one night at a camp site on them ! The oven and the grill were filthy, how could you miss that ?
On the plus side the vehicle was reliable and when we returned it to the Christchurch branch we were greeted with a friendly professional outfit, unlike Auckland !
Very good people to work with. The camper was clean and fairy new. We had a problem with the refrigerator while on the road and the Wilderness team was quick to get service for us as we traveled. My only critical point is that the kitchen could have been better equipped. We had to buy a few basic kitchen tools on the road. No big deal but it could have been better equipped. The vehicle itself worked great. We would not hesitate to recommend Wilderness to friends or to use them again on our next trip to NZ.
Great from start to finish. Booking on line they were helpful and friendly. Super efficient and friendly on arrival. Helped us organize an itinerary. Motorhome worked perfectly with no issues at all. Drop off was pleasant and easy
We booked a Burstner Motorhome with Wilderness for our two month “holiday of a lifetime” tour of New Zealand.
First what’s been good. The Frenzy Book has been invaluable. Staff are always pleasant and friendly. When we have raised problems, staff have responded quickly. The Motorhome is modern.
What’s not been good. The Motorhome was poorly prepared for rental. Here’s the list:- The grey water tank emitted a foul smell as a result of not being cleaned. We solved the problem by flushing out the tank repeatedly. The toilet bowl was stained yellow. We were told the staining was the result of a cigarette burn. However through regular cleaning and application of bleach, we got rid of all staining. The toilet cassette locker smelt and showed evidence of having previously overflowed. We cleaned it throughly and the smell disappeared. The screen on the passenger door didn’t close properly. We gave up trying to sort that one. The catch on the front windscreen screen fell off early on. The lock on the bed doesn’t work. The lock on the habitation door stopped working. We had to take time from our holiday, to take the Motorhome for repair. The technician told us the problem was due to wear and to dirt and grease on the locks. After traveling, the fridge and the bathroom cabinets, disgorge their contents EVERYTIME I open the doors. This is a particular problem with the fridge as things like yogurt, often spill out onto the floor. Now finally the fridge door handle has broken off completely and we can’t open the fridge. We have emailed Wilderness to report the problem. Our expectation is that we will be told to take the Motorhome to a repair centre. Part of our holiday has been spent as problem fixers for a Wilderness Motorhome. The quality of the internal fixtures are not sufficient to cope with level of usage a rental vehicle is subjected too. Based on our experience, I would not recommend a Burstner Motorhome either as a rental or to purchase.
Our Wilderness motor home was everything they advertised and everything we required. Having decided to invest a little bit more money in our choice of 'home'for 10 days we were not disappointed, the Alpine 2 was spacious and fitted out very well.Customer Service on and off site was engaging and comprehensive.Overall a very positive experience and a company we would recommend
Very easy and efficient service Motorhome was compact but comfortable and had everything we needed for overnight stops but also making lunch and a brew in amazing places
First off all you should be aware that if you get a puncture the cost of the call out is down to you; $165 in our case, and 7 hours waiting at the side of the road. I accept that punctures happen, but the Wilderness policy to charge the unlucky customer who, by chance, is driving the vehicle at the time is flawed in my opinion. It should be factored in to the price of the hire and therefore everyone pays a small amount to cover the unlucky ones. It is worth noting that we had taken out the VIP insurance cover also, but it seems that a puncture isn't covered. Had I have crashed the motorhome and wrote it off we'd have been fine with no charges; go figure.
Secondly, our motorhome cannot have been checked properly prior to pick up, and was old and in need of many repairs. We had to empty the grey water tank at our first stop because the smell was so bad on our initial journey. I would expect as well as the water to be full, the grey water tank to be empty on pick up. The water flap and the power flap were broken and taped down with velcro; this attempted fix didnt work and the flaps flapped around during driving which caused a very annoying noise. The camping table that we paid for had a hole in it, one of the camping chairs had bird mess all over it, And the windscreen wipers made a scraping noise when on for an extended period of time.
On returning the motorhome and pointing out the above issues, Timothy, a manager that we didnt get to speak to, authorised $165 compensation for the puncture. But, as pointed out above it is my opinion that we shouldn't have been liable for this cost in the first instance, which I would have challenged, even if we didn't have all the other issues to deal with.
We had a perfect stay at the southern island with the Alpine 2 of Wilderness Motorhomes. The motorhome was perfect but the best is the bed which is very big. We loved it. We slept perfectly. The handover and the return of the Motorhome was very warm and professional. I would definitely go to Wilderness again.
Great services and highly reliable
Fantastic service and a professional staff. We enjoyed every minute of our holiday thanks to a wonderful RV experience.
The best way to explore the beauty of New Zealand is by using motorhome and we hired only the best, wilderness. It was easy to drive, the facilities was amazing. we definitely will hire wilderness again for our next trip in New Zealand.
Fantastic customer service. Great Helix2 motorhome. We will definitely be using Wilderness on our next Kiwi Adventure.
An excellent vehicle to drive and live in for extended periods of time.
Apart from a few minor things the motorhome was great, clean and mechanically excellent. Had a brilliant time and covered a lot of miles!
Absolutely stunning campervan
We rented a Peak 4 Motorhome from Wilderness in March/April this year for 7 weeks and couldn't have had a better experience.
From the countless E-Mails I sent before booking (which were all answered within hours) to the very thorough and personal handover and the support during our rental - the customer service was outstanding.
And so was the motorhome. We travelled over 6000 km all over New Zealand and it never let us down. It was very easy to drive and economical in fuel.
Yes, they are on the pricier end, but in my opinion this is money well spent on the holiday of a lifetime
Fantastic van, very comfy & warm. Loved freedom camping.
Wilderness Motorhomes responds:
Thanks for your review Anne! - The Wilderness Team
We booked wilderness motorhome for our travel. It was an amazing experience. The company arranged the pickup and drop off. The vehicle was good. All in all it was an wonderful experience.
Wilderness Motorhomes responds:
Thanks for the review Ranjan! We're so glad to hear you had an amazing experience! - The Wilderness Team
The Wilderness team is certainly the best choice for camper van rental in New Zealand. That's from my experience and talking to other travelers we met on our trip. Our van was in great condition and fully equipped. The service from support staff before we went was really helpful - free guide on places to go and sites to stay at, quick and helpful replies by email on specific questions about the van and possible routes. This help at the planning stage really allows you to get the most out of your holiday once you arrive. The Wilderness vans can go anywhere. Either stay at the full facility holiday parks where you can plug in and use their power, some of the minimum facility Department of Conservation sites are in spectacularly wild locations, or just freedom camp where you please. The Wilderness vans are great for any of these options.
Great experience all round. We picked up in Christcurch with no fuss or ceremony, just efficient handover.
Three weeks ( and 3,500 km) later we handed back in Auckland - an even more laidback and efficient process.
In between, just one problem - the cab a/c system had a wobble and would only work on full power. A phone call to Wilderness identified that the front passenger had kicked a plug in the footwell and so had become loose. A quick wiggle of the plug and all was back to normal.
I would highly recommend Wilderness - not the cheapest but a great range of RVs in excellent condition and great staff.
Absolutely fabulous company to deal with. Superb motor home, spotlessly clean and well equipped. Good value for money compared to other companies. Excellent staff, welcoming and helpful. Would not hesitate to use them again.
Wilderness Motorhomes responds:
Thanks for reviewing us Janie! - The Wilderness Team
Everything thing went very well. Staff friendly and helpful. Motor home performed perfectly.....
Wilderness Motorhomes responds:
Thanks so much for your review Jean! - The Wilderness Team
My wife and I hired the Wilderness Lyseo T734 by Burstner. Sound vehicle mechanically, minor appliance issues along the way. Post-holiday checkout uncomplicated and reasonable. Campable app was relatively user friendly. Camp sites outstanding for standalone motorhomes. Toured the South Island, loved it. Looking forward to returning to NZ someday...
Selected Wilderness because the offered a fixed bed van ideal for 2 people albeit expensive. Greeted with enthusiasm and camper explained in detail however once I mentioned I was using my own insurance being used the tone changed. For 50 days at $69 per day ($3,500) its an expensive offering when I could get a similar package on line for $750 but this decision would come back to bite me. On the road the van was comfortable but not without its problems. Invertor didn't work from day one and after 4 different visits to repair agents I gave up, cupboards and bed that needed fixing along with annoying noises on most roads. Easy to maintain but not much space inside. I managed to drive into a car park that damaged the roof and had to stump up $7,500 on parts which in UK would cost half of that - still waiting for invoiced breakdown. Buy NZ frenzy, have a good Sat Nav (don't rely on Google maps/phone) get a NZMCA member ship before you travel (Its $220 but you get this back on one crossing of cook straits - Use a NZ postal address otherwise you won't get), use Golf clubs for cheap parking, download the free apps such as Wilderness/NZMCA/Campermate/Campable etc. let other drivers past but don't expect a thank you, Enjoy taking to locals and just take in those views. Food/drink pricing similar to UK but the various attractions can be expensive. Research and find loads of free stuff and save the money for Shotover etc. Loved bay of Islands but not $50 a head for the Treaty grounds. Rotorua and Queenstown if you must but tourist traps so bear in mind it is the country and its people that offer the best experience. Try if you can to master the Town names but remember if you get it wrong then so do they when they come to UK and try and pronounce Birmingham - none of us are perfect so embrace the differences
Lovely clean and well stocked van. Great service on planning our trip and answering questions before we arrived. Supported us whilst on the road with a water issue. Would definitely use them again.
Only an 8 because 1) clean water seemed to be used really quickly 2) having to deal with (LPG, grey water) everything before a 14:30 drop off means you can't do anything else that day.
Overall great rental experience.
Our first campervan experience and Alpine 4 served us well.
2nd Motorhome trip with Wilderness. This time we went in an Alpine 2 and spent 9 days checking out Hot Springs and Remote overnight spots on the North Island. Everything went well, the Alpine 2 was fantastic... We didn’t do or see everything, but hey, we were on vacation. We have all the more reason to come back and venture some more.
LEONG MING MENG
We had the most amazing two week adventure around South Island. Freedom camping is a special kind of fun!
We rent a motorhome from Wilderness, picking up and drop of in Christchurch, for 8 days. Our motorhome is a Summit 5 model. Tarnia attended to us and brief us on our rental as well about our plans. She encouraged us to upgrade our vehicle insurance to comprehensive which we did. And fortunately so, as a stone from no-where hit the windscreen causing a crack of about 2 inch when we were entering a town called Hinds. The Summit 5 has all the amenities we need such as towels, bedding, crockery, cooking utensils, etc...We were given (loan) a guide book - NZ Frenzy and other useful information. We found a scenic and quiet site in Lakeside Domain as well as the Onawe trek not far from christchurch. The motorhome is not without issue. The 12V battery do not seemed to be charged even when the vehicle is moving. It could only last about 10 hours before nothing works unless it is plugged to a powered site. This was feedback to Tarnia when we return the motorhome and she offered a compensation for one night of our fee at a powered site. At the Aroraki Mt Cook DOC campsite, as it was really cold there, we were apprehensive whether the 12V battery and heating can last us through the night. Should we stay in the motorhome or should we check in a motel in the village? I make a call to the after office hours numbers of Wilderness, left messages to call me back as well as email, alas, no responses. I wonder, if there is any real emergency, who could help? The next day, however, I received a return call, which I do not need any help by then. On the whole, the mechanical/electrical issue of the motorhome also depends much on feedback from previous customers, without which we cannot fault Wilderness for not knowing. I would suggest that there should be a 24/7 standby responses to the phone numbers indicated for assistance, not just AA. On the whole, my experiences with Wilderness is still a 10/10 despite the minor hiccups. Would still recommend Wilderness Motorhomes.
Great service, great vehicle. Loved hiring a wilderness motor home.
Our home for two weeks was above expectations. I loved all the windows and special blinds for privacy when needed. All the appliances were in excellent condition. We did not have any problems and that makes for an enjoyable holiday. The staff at Wilderness kept us well informed from the day we reserved to check in. We did feel a bit overwhelmed with all the instructions at check-in but a manual and a video were always available to reference during our trip. There are MANY campervan companies in New Zealand and one to match every style. I feel that Wilderness was topnotch and would recommend them to future travelers.
Great service from start to finish. Booking pick up and van perfect. Georgia was so helpful and thorough with lots of advice before we set off.
The van was very comfortable and had everything we needed. It was great to drive easy to park and to manoeuvre.
The Wilderness Motorhomes are too expensive for their quality, equipment and condition of the vehicles. There are much better equipped and, above all, well-maintained vehicles from other providers. We can say that very well, because we used three motorhomes during our three-month stay. There are really luxurious motorhomes, well maintained with complete equipment at a definitely lower overall price.
Price and performance is out of proportion at Wilderness.
Wilderness Motorhomes responds:
Thanks so much for taking the time to post your review. We are very disappointed to hear that your Wilderness experience was less than amazing. Ensuring we have top quality motorhomes and maintaining them to the highest standards is a priority for us. We will review our turnaround processes to ensure that all vehicles meet these standards. Your feedback is greatly valued and we have tried to contact you several times to discuss your experience and what we could have done better. Please do get in touch with us (contact details are on our website) - The Wilderness team
Very responsive customer service team to questions, problems that arose, both before our trip and during it. Motor home was very clean and well maintained. Lots of web links and information provided beforehand for us to plan our trip, plus we received maps, ideas, books, and camping ideas to take with us while we traveled around.
My husband and I rented a motor home for a month in January/February. We booked quite late and Wilderness were the only ones who could cater to our needs regarding a 2 person motor home of a good size
Though the reception/dealing with the company was excellent we were given a van which was substandard and had problems. After a few phone calls and 9 days had passed, we were eventually given another van which was brand new. However, the layout was so poor I had to get on the bed to put away dishes as assigned cupboard for crockery and glassware was completely out of reach. The pantry area had no cubicles and you had to get down on your hands and knees to access. It came with no awning and basic utensils and handy items are not included like a bucket! Other companies supply awnings with their vans - it was hot whilst travelling when we were there and this would been a welcome addition. The company has rules regarding awnings as they get broken but as we were paying much much more for our Wilderness motor home and also paid full insurance of $69 per day on top of fees, we believe this should have been included.
Overall we liked the company, the experience with their contact ‘New Zealand frenzy’ and the fiat motor van. We would recommend them, but insist on an awning - they need to change this policy!!
Wilderness Motorhomes responds:
Thank you so much for taking the time to post your review, we value all feedback. It's great to read that you enjoyed your time overall. We are sorry to see that the motorhome layout did not meet your needs.
Awnings can be good additions on sunny days, however with NZ's ever-changing weather conditions, they can be tricky for our guests to operate and for us to maintain to the high standards we set, and it is for this reason that we don't include them. We have noted your feedback though.
- The Wilderness Team
From pick up to drop of it was a stress free experience. We hired the outlander 4 it out passed all our expectations.
Can really not express enough how helpful the wilderness staff are.
We had the absolute best experience with Wilderness. Our motor home was in great condition and had everything we needed to explore the North Island and we definitely put it to the test on all of our off roading adventures. Fernando and his brother were the best to work with and even gave me a little gift when they found out it was my birthday. We had no issues with our motor home but we felt like we were in good hands and availability if we needed anything. One of the best customer service experiences I've had and I would definitely rent from them in the future!
Just a pure heaven! From online booking to final handover of the keys the experience was perfect. New motorhome that fits perfectly well for a couple. Nice inside features and a lot of equipment (such as the very useful gas barbecue). On the road very comfortable. Have already planned to visit NZ again and it will be with WILDERNESS for sure.
I can't fault this company. From the initial enquiry made from the UK they replied by return and even called me to discuss my requirements.
On arrival the hand over was good the van almost new and fully equipped. I also appreciated the fact that they answered any question i asked on route and kept us updated on the weather when a storm came through.
Not the cheapest company but worth the extra. During our month travelling i visited other vans while meeting people and none matched up to the quality of ours.
I paid top dollar $4,000 for a family of 4, as I wanted the luxury experience. So I chose Wilderness as it ranked highest and we were guaranteed a motorhome under 2 years old.
Sadly our 2016 van was underwhelming: a broken passenger side window control button; 80s beige velour styling; and most importantly, a plastic toilet hatch button (under the outside pan) that was difficult to shift. I was anxious about forcing it - imagine the fallout - which totally removed the 'luxury' out of my experience.
Additionally, my hubby accidentally shifted the 60kmph cruise control when getting used to the indicator-windscreen wiper sides, which meant we couldn't go faster than 60kmph on the 90kmph freeway as we left the Christchurch depot. It was after 6pm and they were shut so I called their helpline to be told we should call the AA breakdown service (which incurs a callout fee if it's driver error). I jumped in the driver's seat and must have accidentally switched it back and we were good. But later on Arthurs Pass - a hairy altitude drive in the mist - it happened again. With kids on board and out of mobile range, I was petrified we'd have an accident on a hairpin bend. I called Wilderness helpline again when in range and the women identified the problem straight away - just turn the dash stick off cruise control. I just wish the previous operator had know the vehicle at that level like her - I know they're just backpackers but it kinds spoiled by holiday.
So if you're looking for a good company, Wilderness might be up there. But don't expect a $4,000 service because you might not get what you pay for - guarantees.
Wilderness Motorhomes responds:
Thanks for taking the time to write us a review Den. We're sorry to hear that the motorhome did not meet your expectations as we strive to match the right motorhome with our guests' travel needs and it seems like we've dropped the ball in this case. Your feedback is greatly valued and has been passed on to the team so we can look at how we can improve on this. One of our team members will be in touch. - The Wilderness Team
Comfortable, clean, modern camper vans. Excellent for touring. Helpful and courteous support team.
We picked Wilderness on the strength of their previous reviews and even though they were at the "pricey" end of the market, we wanted a quality product and a hassle free experience. We pretty much got all that, with basically a brand new vehicle and brand new quality utensils etc inside. Layout was all we hoped for and made the trip very enjoyable. With NZ's "4 seasons in one day" weather, apart from turning on the gas, you didn't actually need to get out of the vehicle at all, which was not the experience of quite a few other "lesser" campers that we saw.The unit was great to drive and having the "Turbo Boost" for getting up and down steep mountain roads was brilliant. Even though we had a reasonable expectation of what the roads might be like, without a vehicle you could rely on, with plenty of power available, it could become quite a pressured drive! The staff at Wilderness Christchurch were very friendly and helpful and got us going in good time, but having said that, there is so much to absorb re the operation of such a vehicle, that one wonders if perhaps they could provide the info manual before you turn up, it might at least give you a bit of a heads up on what to expect. Also, we were unlucky to have a situation where the main gas bottle could not be disconnected, which meant we had to return to base to resolve this and then head out again to complete the refuel and waste emptying etc. This could perhaps have been resolve through checking before letting the vehicle go out. The only other minor "gripe" we had was that for the money we paid (the top option available) we would have thought that we could have just returned to base without all the refuel/waste disposal having to be done - perhaps not returning on a Saturday morning next time would have made that a tad easier to do! We'll know better next time. Would we come back to Wilderness if we return to NZ? Absolutely.
andrea arvizu sahagun
We loved our road trip specially with the great book of NZ Frenzy South, it was very helpful and fun to read
Awesome holiday!!!so glad Wilderness were willing to accomodate our dogs too no other company were :(
Excellent Rankers app, made our trip a dream to plan.
If you want a campervan for a New Zealand driving/holiday experience, you can't go past hiring a van from Wilderness Campers. They are fantastic. Very modern and easy to drive. The staff are fantastic and nothing is too much trouble. Forget all the rest, go Wilderness!!!
From the moment i send in enquiries before booking, I know choosing Wilderness will be the right choice for our trip to NZ. Prompt and friendly replies even before booking. Booking and payment process is straight forward and seamless too.
Upon arriving at Wilderness Christchurch, was met by friendly staff who explain everything about the motorhome thoroughly, answered my questions(ss) passionately and even shared tips from her past experience travelling in a motorhome. Some event in the beginning of our trip require us to call the helpline for assistance and without fail, we were always greeted by a friendly and reassuring voice over the phone. They constantly provided solutions and we strongly feel they are trying their best to ensure our journey is not interupted. Issue was resolved with minimal distruption to our journey. We eventually completed our marvelous NZ journey in Auckland, after immerging ourself in the beautiful scenery of the country, many nights freedom camping under the stars, snowy and romantic encounter in September, soaking wet in the outdoor tracks, traversing across beaches to lakes to mountains and vice versa, cooking and sleeping in a warm and comfortable vehicle we call home.
There is some roadworks going on near Wilderness Auckland tho, so please do not follow GPS direction on the way there.
Motorhome we had was surprisingly easy to drive. It feels just like an ordinary car despite its size and it has no problem climbing steep hills or cornering on winding roads. Interior are very egonomic and have everything we needed. Seats are comfortable, kitchen and toilet works fine.
Only suggestions is do choose a proper bed which comes as a whole rather than a bed thats converted into a king bed. Our bed was so uneven, it feels like a winners podium and we ended up sleeping on podium 1 & 2 only with podium 3 being too soft despite it being a king.
Wilderness Motorhomes responds:
Thank you very much for your kind words. We are glad to hear we enabled your dream NZ adventure. It really seems like you were able to use your motorhome's features to enjoy freedom camping and exploring the best of our beautiful country.
The road works around our Auckland base have finished so it should now be easy to find us using Google Maps or GPS. Regarding the bedding - We want to ensure that all our guests experience a relaxing night's sleep after a day of exploring. We take all feedback very seriously and after reviewing your comment, we are pleased to advise that we have improved the mattresses for our King Bed configurations. This means guests can enjoy increased comfort in our unique twin bed and king bed set ups in the Alpine 2, Alpine 4 and Peak 4.
Thanks again for your feedback!
- The Wilderness Team
Great experience of NZ with a motorhome.
Awesome fun definitely will return
Wilderness Adventures provided the right motorhome for a winter's drive across the south island. My wife and I had a fabulous time, enjoyed the wild nature at its best. The weather was not much of a factor to contend with as our motorhome was cosy, comfortable and temperature controlled throughout the 2 weeks journey. Strongly recommend Wilderness for their well-kept vehicles, well maintained, great helpful staff of cheerful people.... Way to go with discovering New Zealand!
Absolutely brilliant. The campers are really spot on, with all the luxuries that make the trip extra special. They are clean, warm, cosy (v important in winter!) and drive very well. What really stands out with Wilderness is their superb service. If you have any issues or questions, they are super responsive, supportive and just perfect. Thank you Tracey and the whole Wilderness team for all of the support and help!
Very impressed with Wilderness motorhomes. Thank you for being one of the most customer centric companies I have worked with! Will come back and will recommend to others.
We have rented a van with Wilderness, a big one, because some of us need room. Wilderness gets a 10 out of 10, very good customer service in general, especially when replacing a broken part of the van.
Just got back from an amazing virgin RV trip in the South Island. (13-22Jun17) Wilderness online booking was hassle free and even after I realised I've made a mistake in my booking (wrong date); I got help from their LIVE chat and Marcel rectified it immediately and credited back the extra payment (no questions asked). He even suggested and upgraded our vehicle to a better one (Peak4) based on my requirement of 3 adults.
Their website and instructional videos allayed our initial worries of driving around NZ and questions regarding living out of a camper-van were mostly answered just by reading the FAQs alone. What was left for us was to live the experience in real time.
We were picked up from the airport and given a warm welcome. The RV was immaculate, it felt like we were the first users. Molly gave us an orientation of the workings of the vehicle and nothing was rushed. Nice touch to see our names both on arrival and departure at your CHC HQ 'welcome board' !
The FIAT drove and handled smoothly especially over certain challenging terrains. Loved the layout and amenities of the motorhome. It was cozy and kept us well heated for the winter. We did wish for a microwave oven though. A must-have is their Wilderness App that helped us decide on where to top up LPG/ Diesel and camp for the night.
All in all, a fantastic experience and thanks to the NZers and their patience to tourists like us; we had a truly memorable holiday and can't wait to experience it again during a warmer season. Needless to say, the South Island has one of the most beautiful and breathtaking views in the world!
Wilderness may be a smaller outfit compared to the rest, but I'll highly recommend them for their personalised service and passion for motor camping (Molly was sharing with us on her own recent RV adventure).
Finally, it also doesn't hurt to drive a nicer looking RV.
This review is long long overdue.
We spent one month on the motor home in Oct'16. Our first camper van experience is beyond expectation. All our concerns and fears were unfounded.
Your staff, I am sorry that I forgot her name, was it Kristen, they are all so attentive, helpful and lovely.
The van is comfortable, spacious and user friendly.
Your staff was quick to arrange a mechanic when we had a red light signal on the dashboard. When we were missing a pan, they readily reimburse with the receipt. The kitchen is well equipped with a little oven.
At the end of our trip, we agree in unison that our camper van more cozy than our hotel room.
Thank you for making our trip such a memorable one. This is one experience that a family should take, especially with Wilderness. (Disclaimer : No financial benefit is attached to this review)
Very helpful and friendly staff. Easily contactable and quick to respond to any issues with the van. Well equipped van with all the essentials.
This was our first campervan experience. The service was great. Wilderness took great care in explaining everything before we took off and our Fiat Wave 2 van was a little beauty. Only 6 metres long, but very comfortable for two of us with a good turning circle and handled well on new Zealand's windy roads.
We travelled as a family of four (two children under 5) around the North Island of New Zealand in July 2016. We chose Wilderness motorhomes to provide us with a motorhome based on recommendations from friends. We bought those friends some fine Kiwi wine as a thank you, they steered us well!! The whole experience from initial booking to drop off and after service was spectacular. Truly. They helped with basic things like working out which car seats to use for the kids and talking us through how the whole motorhome worked but were also obviously keen campers themselves with tips and ideas for our journey. It was all very friendly and welcoming. We chose the 'full insurance' package and that is expensive but when we had a minor bump in a car park it was all sorted with ease and speed. The people on the helpline really went out of their way to ensure that we were ok and that our holiday would not be disrupted. We were given clear instructions of where the nearest town with a registered mechanic etc was. The motorhome was in good condition and well kitted out. Even though it was the midst of winter we were warm and toasty. Our boys just loved the 'always there' bed at the rear of the motorhome - great for letting them sit and play whilst we 'set up camp' if it was too wet for them to run around outside. In a fit of massive stupidity, that should not prevent you from believing my review, I managed to leave both my ipad AND my purse in the motorhome after drop off. A staff member came and dropped off the ipad she'd found at our hotel that evening (as we had an early morning flight). The cleaning staff later found my purse and the team organised to post it back to us. Truly, above and beyond. We loved exploring the North Island of NZ and our experience with Wilderness contributed to that in a big way.
The RVs are nice and new but you also get what you pay for. The BBQ did not come with a grill, only a frying plate. Customer service was excellent.
Great motorhome and very friendly staff. They emailed us before arrival and scheduled a taxi to pick me up in the city for a negotiated rate (because I was staying away from the airport - otherwise they would have picked me up for free).
The motorhome itself was great, exactly as expected. No issues at all with the van for the 2 weeks we had it. Company is a professional outfit with a bigger fleet than I realised. Hard sell/scaremongering on the insurance excess reduction, do your homework and look at alternatives through your travel insurance to ensure you really need it as its expensive and they try hard to get you to take it when you pick up your van.
Wilderness Motorhomes responds:
Thank you for your feedback Timmi, we really appreciate that you took the time to share your experience with us.
Too often, we unfortunately see our customers not being covered by their own insurance, ending up spoiling what should have been a great experience. As a result, our team is very passionate about ensuring that you have all the information necessary and know all your options to ensure a smooth and hassle free adventure.
We hope to see you again next time you travel to New Zealand.
Have a great day.
John Managh, Managing Director
Great motorhome. Excellent staff at reception and return.
We chose to book through Wilderness because we were impressed with the way they dealt with our initial enquiry on their chat line. We also liked the personal style they adopted when we picked up the motorhome. Nothing was too much trouble for Kirsten in the Auckland office, who gave us all the information we needed about toll roads, free camp sites, etc. We, too, had a problem with the fridge in our Outback 4 and had to swap for another smaller vehicle. We chose to stick with the smaller vehicle as it was easier to drive on the windy roads. It was also of a higher specification. We, too, had admiring looks from other motorhome drivers. The staff at Wilderness were very good at keeping in touch when we needed them. We dropped our motorhome off in Christchurch after travelling around both North and South Islands - about 5,000km in total. Drop off was very quick and efficient. Overall, we were impressed with the personal service we received and would certainly recommend them to anyone interested in this kind of holiday.
Everything went perfect. The motorhome was exactly as shown in the Internet. We felt that our motorhome was a lot more exclusive compared to other motorhomes that we saw on the way. It became our new temporary home from the moment we entered. Wilderness probably does not offer the cheapest prices, but if you take all the extras and the level of service into account it more than pays off.
Absolutely the only way to see the real NZ is in a motorhome hire from Wilderness. Everything was top notch from the pick-up and familiarization with the vehicle to the drop off return. Of course the real experience was everything in between. the camper was clean and stocked with all necessities needed to get on the road. If you are going motor home camping with four adults the Wilderness Peak 4 is the way to go.
First off It had a huge storage compartment that handled 4 big suitcases, 2 surf boards, 4 fishing rods, snorkel gear for four as well as hiking boots, a small BBQ, 4 camp chairs, and boxes of liquid refreshments!
The Camper drove like a dream. The powerful 2.3L turbo diesel engine had plenty of torque to handle the many hills of the NZ Northland and is very fuel efficient. It handled corners well for a high profile vehicle and was easy to turn into tight spaces and back in with the back up camera. It had a stove, oven, fridge and freezer to handle all of our meal needs as well as a sink for clean up. The shower / toilet combo worked well and produced plenty of hot water for quick showers.
All four adults slept comfortably with 2 single beds in the back and a drop down double bed above the dining table. There was plenty of ventilation with screens that also let in lots of light during the day.
We toured the Northland covering 1400 KM in eight days using entirely basic freedom camping sites. One minor draw back of that style of travel is the fridge needs LP gas or 240v hook up to work best. Since we never stayed at real camp facilities we relied only on LP-gas which must be turned off when driving. We found freezing foods first worked well to keep fresh.
The only other minor issue was that the seats for the 2 adult passengers in the camper were not comfortable for long rides. That seat needs a little design change and maybe make the table easy to remove and stow out of the way when driving.
A campervan from Wilderness is a great choice to see NZ.
We rented a Wilderness motorhome for 10 days in February 2017. They were very friendly and helpful. When it came time to load up and drive away we discovered the refrigerator would not work when unplugged from shore power. After their mechanics tried but could not repair it they discounted a day off our rental and sent us on our way with the promise to have another unit delivered to wherever we were going. We drove from Auckland to Russell in the Bay of Islands. The next afternoon, a driver came and exchanged the motorhomes. They even filled the fuel tank in Russell. Over the next few days they checked in with us a couple of times to be sure everything was working well. Very satisfied!
Simply outstanding in all aspects of their service. From the inquires during the booking process, through pick-up, support and drop off.
We hired the Alpine 4, fantastic campervan for 28 days of both Islands. We received many jealous looks and inquires on our travels about the van.
The staff in both Christchurch and Auckland were fantastic.
We have just got back from spending a week in the Peak 4 with our 7 month old baby. The facilities in the motorhome were second to none and it really felt like home. It had everything we needed to make ourselves comfortable and the staff ensured we had a highchair and car seat for our bub. It was easy and ver comfortable to drive. The booking, pick up and drop off processes were easy and stress free. All the staff were incredibly friendly. We will definitely be getting another Wilderness Motorhome next time we are in New Zealand!
We have just spent 33 days exploring this amazing country in a Freedom 2 Wilderness motorhome & have been extremely plseased with it on all fronts.
I initially booked with Wilderness due to their excellent customer service ratings & have not been disappointed. Staff in both the Christchurch & Auckland offices were all polite, helpful & very laid back while still being business-like!
They always took the time to answer questions etc even when busy. They resolved a couple of glitches effectively & the look, condition & functioning of their Motorhomes is first class.
I would book with them again & have no hesitation to recommend them to others.
Fabulous motorhome to explore the amazing sights of NZ.
Our first ever trip to New Zealand and first ever campervan experience - was wonderful thanks to Wilderness Motorhomes. We used the Wave 2 and toured the South Island. The van is new and drove well and we liked the fittings and the space and the kitchen was well equipped with good utensils and vessels. We did not use the shower ever because we wanted to save water. Wilderness was very responsive always - before, during and after booking and upon arrival (prompt to pick up and drop off) and very helpful in onboarding us. We found the books they give us very helpful in selecting activities and campsites. They convinced us to take bicycles along and we did use them a few times and they were good. On a stormy night on Mount Cook, we had hit a low ceiling and cracked the skylight and since it was late in the night, help was not available and we had to make do with garbage bags to collect the leaking water. Wilderness helped us the next morning to get it sorted at Twizel. We had bought comprehensive insurance and the return process was more straightforward than we thought it would be. We plan to go on a visit to North Island and if using a campervan, will use Wilderness again.
Spacious and new motorhome, very comfortable and bright.
We still had a few issues with it as now everything is made out of cheap material but we had an amazing trip
The best way to experience New Zealand is via campervan.
That got me started a year ago to research on campervan travel in NZ. I landed myself on this third party ranker website and with all the best review to wilderness, I eventually went for it. Till now, I have no doubt wilderness is among the best if not the best and will choose wilderness again should I come back to visit South Island.
10/10 for all these:
All my emails were answered timely and satisfactorily.
The NZ Frenzy and wildernesst were good resource. Very helpful in planning our camping site.
Kirstin picked us up from our accommodation punctually. We were very welcomed and very well briefed on the motorhome and were let off only when I was convinced all in good hands.
The motorhome was spotless, not a single major issue, except the fresh water hose which seems to fit for TOP 10 holiday Parks only, but on both occasions it didn't fit, the holiday park owner has a water hose I can use to refill the water tank.
The return checklist was smooth and I had a misaligned sliding door from accidental knock during the trip which was okay-ed probably due to my comprehensive insurance coverage.
Kirstin was there when we returned our motorhome and it was such a joy to meet her again and shared our trip.
It was Fer who took care our return checklist and he is just another friendly and warm Friend of this family. I met Morgan too who exchanged many emails earlier.
Can't write enough how Wilderness had made this New Zealand North Island trip a lasting memorable one.
Kudos to Wilderness.
Wilderness team was just amazing since the first time we contacted them to rent the camper van. Besides their support, the camper van was exactly what we were looking for (Escape 2).
The Wilderness team were fantastic. The vehicle was exactly what we were after (Outback). We spent 15 days touring the Sth Island in June 2016. The experience was incredible. We have booked again for 3 weeks in May 2017 to explore the Nth Island.
Would highly recommend Wilderness
Great van and well priced. Friendly staff. Some elements off drop-off process could be improved. Consider giving GPS as standard as after than an extra charge given lack of mobile coverage in NZ.
Rented an Escape 4 for 3 adults for 25 day's, travelling from Christchurch to Auckland. Wilderness were one of very few companies that were able to guarantee exactly the layout of the vehicle we wanted to rent, many others would only give a class of vehicle. Rental communication was excellent, any questions responded to promptly and with detail.We stayed in Ch-Ch for 2 days prior to pickup so no free transfer but reduced rate taxi arranged by W.Ness. Handover was good, van was in good condition. Later discovered that there were processes with operation of fridge and hot water that were not covered in sufficient detail - as both need user intervention to reset when changing energy source. This gave us a couple of issues early on but was resolved by phoning W.Ness helpline, very efficient had detail of our vehicle and described in detail what was required; also phoned back later in day to check all was OK. Vehicle was very comfortable, was well equipped. We had paid for the all inclusive insurance package this included lots extras - GPS (Essential), chairs, table, bbq, maps, Guide books, tolls, diesel mileage fees etc. We were in Wellington when earthquake hit. W.ness were very proactive in providing info on the situation of ferry and road conditions + helpline for any concerns. This continued for the next 10 days, an excellent response and typical of the very high standard of customer service provided at all times by Wilderness. The vehicle was admired by many during our trip and did not stand out as a hire vehicle. We had an intermittant fault with the starter battery this was reported to W'Ness and options for garage attention was offered,but not accepted at the time,this was addressed on return. The return hand over was easy and we were transfered to the airport efficiently. At all times when dealing with Wilderness we were treated as individuals, personal attention was given to our needs and concerns. Would highly recommend this company.
From start to finish, our experience with Wilderness was fantastic. They were able to fit us in at the last minute for a 10 day rental of the Outback 4 & were very prompt at responding to queries throughout the booking process. Throughout the trip, the team provided excellent updates regarding road status after the earthquake - this was very reassuring for us!
The Outback 4 was good for our family of 4 (including a 3yo toddler & 5mo baby) - the drop down bed with side nets was the perfect 'rocket ship' bed for the toddler, but still allowed us to duck under it to leave the van while she slept, & our portable bassinet fit in the shower space! Fridge space was great, storage was excellent (easily fit a large pram, camp chairs & excess bags underneath), & it was surprisingly easy to drive. Kitchen was well stocked. Our only suggestion would be provision of a 'starter pack' of items you would otherwise need to buy too much of (hand soap, dish liquid, Salt / pepper / oil etc).
Through our 10day trip, we stayed at powered sites twice (due to lack of other options), but think we would probably have managed the whole trip freedom camping without needing to recharge the batteries (though as it was summer, we rarely needed internal lights, & never used the tv).
Overall we have already recommended Wilderness to friends & look forwards to our next Wilderness adventure!
Great service before, throughout and after our trip, and a very comfortable and well equipped motor home. Thoroughly recommended.
Second rental with Wilderness (we did it last may and wrote a review too). Very good experience with anybody working there, from booking till leaving. This time we travelled with a 5 month baby so we booked a bigger one, Outback 4...
The van itself is well-built, everything was working great, engine pretty good for the weight... The van was also clean when we picked it... The Outback 4 (and Escape 2) have HUGE rear storing (accessible from the outside) so we were able to put a jogging stroller, 2 surfboards (about 6 foot long), wetsuits, tables, chairs etc...biggest storage i saw while touring New Zealand!
They have a very good policy about going on unpaved road, giving you liberty to explore (of course while being careful).
Most importantly, the team working there is fabulous... they took measurement of floor space when we were selecting the van (we wanted to put our baby bed there), helped us setting the baby car seat etc... And while on road, they were always quick to answer when we had any questions!
Hope we can rent again soon with Wilderness for our third New Zealand adventure ;-)
Wilderness Motorhomes responds:
Thank you for your feedback Nicolas. We really appreciate that you took the time to share your experience with us and hope to see you again next time you travel to New Zealand.
Have a great day.
John Managh, Managing Director
Teh Hau seang
Rented a 3+2 camper van. Smaller size compare to other company for the same price. Decent cabin size. Unfortunately the camper van we rented got a grey water leaking problem which cause us to deviate from our planned trip. Initial solution from them was sending the camper van to workshop but then they offered 2 nights out of the 8 days stayed in holiday park hence is acceptable for us. They major problem is the urine smell in the rear cabin and toilet which is unbearable.
Wilderness Motorhomes responds:
Thank you for the feedback Teh Hau Seang. We're very sorry to hear that you did not receive the dream experience you were anticipating. We understand you're still travelling at the moment and we've tried to get hold of you by all manner and means. Could you please call us urgently so that we can fix this issue and make sure that the end of your trip is more enjoyable? We will also review our processes to ensure the grey water tank and the toilet cassette are fully functioning before departure. We hope that you will travel with us again if you're back in NZ so we can prove to you that we are better than this and deliver the adventure you deserve.
Have a great day.
John Managh, Managing Director
Amazing experience, fantastic customer service
We hired a campervan from Wilderness Motorhomes in Christchurch NZ. The campervan was for 2 people and it was our first campervan holiday. The campervan had everything we needed and after a few days it felt like home.It was easy to drive and we had no trouble at any stage. The Wilderness staff in Christchurch were very helpful and friendly. Many thanks to Molly who was amazing. We will be going back to Wilderness next year.
Now we have rented Motorhomes for over 20 years and with every major rental company and Wilderness Motorhomes would be by far the best experience we have had. Now that is big statement as I work for an opposition Motorhome company.
We had the very pleasant and well spoken Morgan check us in and show us through our Outlander Motorhome. The Outlander Motorhome we had the pleasure of renting was brand new as was everything in it. The user manual is fantastic and answers pretty much all of your questions regarding the van. There is even a DVD to show you should you not be paying attention when checking in. Our Outlander Motorhome ran fault free for our 2000km trek around the North Island. We found the interior very comfortable and compact with an excellent rear boot space. The full size fridge freezer was great as was the stove and oven, which was capable of cooking a decent pizza. The Outlander runs on a Fiat cab chassis which is an excellent and economical unit. The model we had was a 6 speed manual and was brilliant on the tight twisty roads. The handling considering the Motorhome box on the back was great although when pushed deep under brakes she had a little understeer which was probably more due to the front wheel drive. Anyway I really liked the Outlander Motorhome and could have quite easily done another 2000+km, but we had to go back to work to pay for our next holiday. Dropping back the Wilderness Motorhome in Auckland was a simple process and once again Morgan checked us out and delivered us back to the airport in the Mercedes courtesy coach. Just a couple of things.....please put the side awnings back on........and stop doing such and excellent job as your making other companies look bad. Lol.
Our second trip with Wilderness and again it met all our expectations and more. A brand new Outlander 4 was ready and waiting, typically wilderness vans are very up to date and great European design.. As usual the handover was very smooth (we had a little wait , with only two reps they were quite busy). The van was very easy to drive, like a car, with plenty of power and a very good auto box. Also was extremely fuel efficient. The van was very snug with great insulation and heating. The bed linen was clean and fresh. Cooking was fine and the fridge a good size. One thing missed was a side sun awning, noting the clips were there it could be fitted? We did want to use a bike rack but the hire for 3 4 days at $150 was pricey and we didn't take it. Being private campervanners previously we always travelled with a set of leveling chocks, but these are not supplied as standard with wilderness and we wondered why as its difficult to get the van level at many sites. The European design of their vans is a huge cut above the rest of the NZ market and are properly put together with good insulation, heating, lighting, toilets/showers etc. Wouldn't hesitate to recommend them .
I hired a van for labour long weekend and took my girls out for a road trip for the first time. It was a great experience of staying in motor home overnight. The van has almost everything you need to live in, user manual is easy to follow and understand. As it was our first time hire, we have to read user manual for everything we want to try. We found it extremely helpful. When we picked up the van, the lady served us gave us very good brief and clear instruction, very friendly service. The van was very new and in good condition. We highly recommend everyone to experience this 5-star motor home!
The campervan we rented from Wilderness New Zealand was awesome . The Wilderness Team was helpful and friendly . The arrangements were excellent and we can recommend them highly .
We chose Wilderness Motorhomes Christchurch after reading reviews and research. We were very impressed with the Wilderness team Christchurch their service from booking ,communication, pick up and drop off was exceptional we couldn't fault one aspect.
Our Escape 2 motorhome was excellent very clean and everything in it we had expected we chose to have all inclusive insurance this is well worth the extra money (definitely recommend.)
We felt having the extra luxury and comforts of Wilderness Motorhomes was well worth the extra money for our 2 week holiday around NZ beautiful scenic South Island.Thank you Wilderness Team
The vehicle has many good features - gas/electric heating, media - TV (not satellite unfortunately) and audio, overhead storage for driver/passenger, drop down bed, reversible seats, 3 way automatic fridge, inverter, easy to drive and friendly and helpful staff etc. However many aspects of the maintenance and preparedness of the vehicle needed to be improved. The electrical connection and external key locks were all difficult or impossible to use and we needed to lubricate these ourselves. The vehicle was not checked for gas on and we drove away with the gas on - not recommended and a safety issue. The toilet door lock was broken on uptake, repaired and then broke again and had to be fixed once more. There is no lock to secure the TV when travelling and it drifted several times - we had to stop and put it back. Several of the internal regular storage spaces are not easy to access. The van is front wheel drive and front heavy making it really easy to get bogged, even in regular holiday parks. $800 to get unbogged makes it a risky proposition to take a real wilderness holiday - we cancelled several planned locations because of this. Kitchen preparation - no kettle was provided and not enough utensils were present - a dinner set of 4 in a 4 person van would have been good - the only cutting knife provided was blunt. The van was either not serviced or did not have the previous service recorded and threatened to shut down if we did not get it serviced - this cost us a day's usage. The mattress was good the pillows horrendous. On washing the quilt cover we discovered what we assumed menstrual blood on an old quilt.
The vehicle is advertised as a wilderness van but has a long low overhang at the rear making it possible to scrape the bottom even going from bitumen to bitumen. There is very little underbody protection making it very easy for a stone to hit the water or other tubing (as happened to us) when travelling on dirt roads - surely a necessity on dirt.
Wilderness Motorhomes responds:
Thank you for your feedback Michael. We are very disappointed to hear that your Wilderness experience was less than great. Maintaining our fleet to the highest standards is a priority for us. We will review our fleet checks and turn around processes to make sure that the issues you encountered with your motorhome won't happen again. We hope you'll give us another chance and let us prove you that we've learned from our mistakes next time you return to New Zealand.
Have a great day.
John Managh, Managing Director
Excellent vehicles kept in great condition, encouraged to get off the beaten track (not confined to bitumen), helpful and supportive staff and excellent resources (secret camping spots).
A great way to see New Zealand!
I will happily book through these guys next time I'm in New Zealand.
My wife and I toured the South Island of New Zealand for 11 days in a Wilderness Motorhome. We rented one of their larger vehicles - the Peak - and The Wilderness Motorhome Rentals and their vehicle were wonderful. We are based in the USA and the staff made the reservation process easy and complete and they promptly answered all of our questions through email. They also quickly adjusted our reservation times due to error in scheduling by us. We were picked up at Christchurch and they gave us a warm welcome at their facility and thoroughly explained operation of the vehicle. We have RV'd many times in the US but the review of an European-styled vehicle was very helpful. The vehicle performed well on our trip without any issues. The diesel motor provided good torque and pickup and the fuel consumption was very good. Compared to our RVs we have rented in the US, the beds in the back were extremely comfortable. I would prefer an easier grey water connection as I had to get on my knees to reach it. However, this was small concern as we only had to empty it three -four times during the trip. We would highly recommend Wilderness Motorhome Rentals, and using a motorhome, to anyone that plans to tour New Zealand. A 10 out of 10 rating from us.
Thank you to the team at Wilderness for helping making our experience in NZ one to never forget. The motorhomes are amazing. We did a lot of research before choosing Wilderness and in our opinion the vans are the best available in NZ. We travelled just over 4750 klm in 3 weeks and covered both the South and North Island. Unfortunately we had a mechanical issue with the engine of our original motorhome on our first day. Wilderness asked us to bring the van back the next day and they would sort it out for us before we headed off. We therefore lost a full day of our trip but Wilderness handled the situation very well and gave us another motorhome when they couldn't fix the problem straight away and a credit for the day that we had lost. We ended up with the Escape 2 and were thankful that we were given this replacement motorhome in the end. It was much better suited to our needs and we went on to enjoy the next three weeks in this fantastic motorhome. We freedom camped most of the way around NZ and only occasionally chose paid camping grounds. We were amazed at how economical the motorhome was running all accessories including heating all night on gas for numerous days. We had a few suggestions for Wilderness on returning the van, of some things that they could do to improve their motorhomes in the way of things rattling as you drive and cupboards not staying shut when you go around bends but on the whole it was a great to drive and made our trip very comfortable. We were sad to leave the motorhome behind. We found the Wilderness App a great tool for finding dump spots/ potable water / gas refilling and places to freedom camp as well as places of interest. We hired push bikes from Wilderness to explore the towns that we stopped at. In our opinion this is a great way to see everything. Thank you to Wilderness for supplying a wonderful motorhome to explore NZ. We would definitely recommend them and their vans as the best NZ has to offer.
I just can't be any happier with our amazing experience with Wilderness and NZ in general! What a magical, amazing and memorable time we had!
I booked months ago! Got onto a Wave 2 before they even arrived at Wilderness and from the minute we booked right up to pickup things were sensational. Communication was great, they even contacted us to say hey, there is a microwave fitted instead of an oven and checked if this would be a problem for us! Obviously the motorhome specs were subject to change when they finally received them!
We flew in well ahead of schedule on a Sunday, a quick phone call and the wonderful Kirsten picked us us, whisked us to Wilderness base and before we knew it, among many laughs and the procedural paperwork stuff (which was virtually paperless) we got the grand tour in a BRAND NEW, never hired before motorhome that we affectionately named 'Love Bee' after all we were in NZ to get married!
I can't speak highly enough of the whole operation Wilderness is... the care and attention taken in doing what they do, the service, support and all those silly questions before I even left Australia were dealt with promptly and accurately.
A great vibe, smart business and a service / product that speaks for itself.
We stayed mostly in holiday parks and the other 'campervaners' were blown away by how amazingly simple our little setup was compared to what they had to endure! It become clear by the end of our 11 days (no where near long enough) that we'd selected the best of the best in terms of motorhomes... and that's a distinction I love to make... It was a motorHOME not a campervan! We lived incredibly comfortably in the Wave 2 - plenty of storage space, features and accessories that meant we could have just lived in it for years!
Check out was nice and easy, except for the rain, and before we knew it we were delivered to the airport, sadly to end our amazing adventure!
100% committed to heading back again in September 2017 for our 1 year anniversary
Great service from booking to drop off. Rented the escape 2 model. Good space, good layout for two. Shower independent form toilet. Comfy Queen bed. The wilderness team was great providing assistance while on road for trouble shooting. I recommend them.
We found Wilderness Motorhomes a very professional company with which to deal. As arranged they collected us from our motel, and after our trip and delivering the van back, transported us to the airport. Whilst travelling, we had a small problem with the table, however on ringing Wilderness, arrangements were made immediately for us to deliver the motorhome to a repair shop. We have since found that the company has a dedicated person available to answer any problems you may encounter. We have used two other campavan hire firms, but Wilderness Motorhomes would rate above them. For anyone looking for a luxury motorhome holiday in New Zealand, you couldn't go past Wilderness and their professionalism.
We spent a month in a Wilderness Argos and found it great. The staff were very helpful and followed up any queries we had on the road. The motor home handled very well and was easy to drive. It was a little challenging sometimes being crowded with 5 of us in there (2 adults, 2 kids and an infant ) but we managed ok. They supplied enough of everything (towels, linen, etc) & were happy to give us extra before we left. My only reason for dropping the rating a little was it could've been cleaner when we picked it up. The bathroom could've been cleaned more thoroughly and the fridge had a terrible smell on opening. But we let Wilderness know after dropping off, so they should address these minor issues. Overall, we were very happy. They also told us they were retiring the 5 berths, so we may not be able to use them again anyway, but I would check first.
What can I say.....a big "Thank You" Wilderness for the wonderful service during my 14 days North Island journey for nearly 2769km in Freestlye - HRG479. I would have given 10/10 if not the following short-falls. Yes, I would say so as it is area for improvements.
1. The vehicle gear shifting and engine was not smooth initially and had to come back to Auckland to fix it to continue my journey (I suspect they never change the lubricants initially)
2. The heating system did not function in Auto or external energy supply as we wasted paying to power site for camping. Need to spend the night in freezing cold at Whakapapa campsite.
3. The table in the middle is a "White Elephant" which is of no use and restrict our living space area (I would rather prefer to remove it completely)
4. Weight lifting activity every morning in pushing up the bed
5. Spare tyre blocking the access to camping table and chairs - can't use at all
6. Need to go out in rain & cold to open the gas know - No facility to open from internally
7. Gas stove ignite is too hard for my wife to manage and I had to help her each time with multiple clicks to get the spark and fire. Towards the last couple of days need to buy a cigarette lighter as the equipment is totally dead
8. Need to pay upfront for AA service which I think is not fair as it has to be taken by Wilderness. Luck I am a member of AA in Malaysia and they gave me free membership with 6 free calls.
9. Glassware is not properly secured as such need to use masking tape to fasten them together from breaking by knocking against each other
10. There should be a partition curtain between the driver compartment and living area to provide some privacy for ladies. I need to use my blanket and masking tape install one every day
11. No liner to hang damp clothes especially towels. I need to look for cabinet gap holes to tie one across
I hope you can take it as positive and strive to get 10/10 in my next trip in 2017 which I have pre-booked before this.
Wilderness Motorhomes responds:
Thank you for your lovely words and for taking the time to give us your honest feedback Nathan, we really appreciate it. I am really pleased to hear you were still able to enjoy your Wilderness adventure despite the hiccups you encountered while on the road. We will contact you privately to discuss each of the points you have raised as we understand some issues could have been avoided through better communication and maintenance. We are committed to providing excellent service and high quality vehicles. Once again, thank you for your feedback and we look forward to your return so we can demonstrate we have learned from our mistakes.
Me and my wife as South Africans did not know what to expect. We had to depend on what we saw on the websites of the different rental companies. Wilderness gave specific and complete information to address our initial questions. Booking was easy.
On arrival we got what we expected we would get and more. Their staff was friendly and extremely helpful. We never felt that we are being coached into spending more than was necessary. The staff however was trying to do their utmost to ensure that we would have the best experience of what is the most beautiful country in the world.
All the information given was on point, the Wilderness App and other sources of info was extremely helpful. The vehicle was comfortable and mechanically sound. It was practically new!
We had a wonderful experience and would recomend Wilderness to anybody.
We had the opportunity to experience NZ and its exceptional people in the best way.
Thank you Wilderness team!!
We just completed a 14 day tour of the South Island in an Escape 4. Fantastic! This is our 3rd camper home holiday in New Zealand and our first with Wilderness. I can see why they have such a high ranking as they really were a cut above the rest. From when we first booked we had lots of information, the videos of how to operate the van before we arrived were most helpful. The choice of motorhomes is varied and we chose the Escape 4 because we were 3 adults and there was plenty of room, lots and lots of storage, the toilet and shower area bigger than most vans and everything was so well designed and easy to use. The drop down bed was raised and lowered in a second. The van itself was easy to drive and had plenty of oomf up hills. Not cumbersome at all. Everyone at Wilderness was so helpful and promptly answered any queries we emailed with. From start to finish of our holiday everything went smoothly. We had one issue when we found a screw in a tyre(yes, you should check them before you start out for the day!) and a call to Wilderness had it sorted and repaired in a very short time. We are now planning a return visit next year and will definitely be booking with Wilderness again. We have already chosen our van, an Escape 2 this time for 2 adults. Thanks to the team at Wilderness for making everything so easy. Also , think about taking out the full insurance, it gave us peace of mind.
Carlos De Maine
We took the Summit 5 for 10 days around the South Island. The Wilderness team were excellent from our first booking, through all support enquiries and also transfers to and from the airport. We are family of three plus Ronnie (our son's autism assistance dog) and found the Summit 5 to be spacious , self contained and warm (from the gas heating system ) which was essential for our tour in mid September. Even when at 0 degrees outside, the van was snug and cozy. It also had more than enough power to easily make it up Cardinal, Snow Farm and Treble Cone.
All in all a wonderful experience. Wilderness were accommodating with every request and helped with Ronnie (extra towels etc) which made the trip so much easier for our son and therefore us!😀
We'll be back sooner rather than later.
Carlos, Rebecca, Lucien and Ronnie the wonder dog.😎
IN BOO OOI
Spend my best ever campervan holiday with my family in North Island from 29 Sept to 5 Oct 2016. The Peak 4 Wilderness was very comfortable though the temperature at night at time dropped to 6degC. My initial plan was to spend some nights in Holiday Park , but after first night trying freedom camping, we ended up freedom camping for the whole duration. Total of 10kg LPG was used for the whole journey, inclusive of cooking, bathing and heating, we don't even need to connect to power site.
Great company to deal with and very good service staff. Fine motor homes for all experiences.I recommend them to all who are looking at a premium camping experience.As a experienced motor home user i can safely say that I can not fault their company's attitude and service.
Excellent experience all the way through from booking to vehicle return. We spent 12 days in the wave 2. The camper was very new, we were the second customers. The van was great having a large double bed in the back, full kitchen with stove, microwave, fridge, sink, etc it also had TV with DVD player and a full bathroom with Shower, toilet and sink.
The van has a strong enough engine to make it uphill at good speed, and handles very well going up and down winding roads. We took full cover insurance and the GPS which took us hassle free wherever we wanted to go. Don't cut corners on the important items to have peace of mind for the trip. Especially as the dimensions of the vehicle are very different to a car. When I hit a low overhanging roof while parking, one call to wilderness arranged a repair place nearby without having to pay anything as well as dealing with the insurance claim.
Check in and checkout where hassle free and staff were exceptional..
I would definitely book with them again.
We were amazed be the service. From being picked up at our accommodation to going through the video and controls of our new home for 3 weeks. The van was finished to a very high standard and full of "all" the essentials!!! In the 19 days we had the van we covered just short of 3,000 kilometres without a problem. The FIAT was very economical and had enough power to get us around the South Island. We highly recommend Wilderness Campervans to anybody who is looking at a hassle free holiday in New Zealand. Thanks to all the staff who we met picking up and dropping off.
I decided to do a 2 week South Island holiday with the family (including a 4 month old) and choose Wilderness after reading many exceptional reviews. We travelled between Aug 8th to the 20th and have to say that the trip was exceptional, the Wilderness team was faultless and helped make it a wonderful holiday. The Vehicle we were given was in excellent condition, however, after driving it for a week, we did experience mechanical problems whilst driving back from Milford sounds, after a few calls to wilderness (they have a 24 hour support line), and AA, Wilderness promptly rectified the problem by sending us a replacement vehicle. By nightfall, we were in a New Vehicle which only had only done 3000km our first vehicle had about 30,000kms and continued on with our amazing holiday. I've read many reviews here praising their customer service and after dealing with wilderness through our issue, I would unequivocally agree with all previous reviewers. WIlderness is an exceptional company and prides itself at making your holiday a fantastic experience
Both vehicles we used had excellent central heating (not an issue freedom camping with a 4month old in the middle of winter which my wife stressed about prior to the trip) , the beds were comfortable and the showers were very good. If you want a large bed, I would recommend the Peak 4 over the outback 4 as the Peak 4 has the ability to change the two single beds in the rear cabin into a pretty decent sized double bed (Our little one slept between us).
As for the check-in and check out procedures, everything was smooth and simple. We didn't initially buy the full coverage, but after discussing with Tanya (if I remember correctly), we decided to purchase the full coverage for piece of mind, and would recommend it even for a lack of hassle (They didn't even have to check for damage to the exterior when we returned the van).
Thank you Wilderness Team for an exceptional experience and an amazing holiday!
Wilderness Motorhomes, they are simply the best you can find in NZ. We truly love them and we will book with them again. If you want a stress free campervan holliday, take the all inclusive formule and Wilderness does the rest.
Greetings Annelies en Steven Belgium
OMG...What a holiday. We cannot give Wilderness a higher rating. This was our second trip with Wilderness, and to say their service was excellent is a complete understatement. We hired the Escape 2, and it was absolutely awesome. So easy to drive, and everything we could ask for was included. Get the all inclusive insurance option, worth every cent we payed. The service started even before we picked up the van. Nothing was ever too much trouble. The pick up from our accommodation, the whole check in process - top notch. I work in customer relation, and sales, and if my team were as half as enthusiastic and friendly as these guys, I would be over the moon. Our van was one of the newer Escape 2, and the inclusion of the oven made cocking at home( in the van) so much better. The permanent bed was extremly comfortable, and the whole set up was like having our 5 star hotel suite with us all through the south island. I cannot stress how important it was to us to have a large fridge for all the Cheese and wine we picked up along the way. We showed in the van most nights, and the fact that it had a separate shower cubical was a huge bonus. One drawback with the Escape 2 is the room in the Toilet...not really user friendly. Very limited for anyone trying to use it for number twos if you are any larger than a Hobbit. However, this did not affect our love of this van. We travelled the length and breth of the south island.....all the mountain passes, literally, all of them. At no stage did the Escape 2 lag or have problems navigating the high country. We free camped most nights, or stayed at DOC sites. We never had any problems with running out of electricity or gas. We travelled in winter, and did not feel the cold in the van at all - in fact we kicked the Donna off most nights, even though it was up to Minus 10 degrees Celsius outside. To all the team at Wilderness, keep up the great job. cant wait to do it again. Wish you guys were here in Australia.
Brendan and Rhon Gillis
From the moment we met Morgan at the airport, we felt we were in good hands with Wilderness. We drove the great little Fiat around for 10 days. Just perfect!! Very comfortable and everything thought through. Thank you to the whole team at Wilderness... have been telling lots of Aussie friends all about you
We had the Wilderness Peak 4 for a duration of 22 nights, apart from a few minor problems which Wilderness got fixed for us very quickly the motorhome was fantastic. We had the extra large bed at the back of the motorhome and I did point out that King size sheets and doona would be great on such a large bed rather than the queen size. As we had the motorhome during winter and we are from Darwin we where a bit concerned about the heating of the van but the gas heater was amazing in keep us nice and warm. We had a couple of nights free camping from locations on there Frenzy Book great spots, beautiful views. Would I use Wilderness again? Certainly and we have used other motorhomes before Maui and Britz and this was by far the better experience. Doing the South Island in winter is a great time of the year especially if you get snow.
From booking and pickup to our fabulous 2 week trip in the South Island and the hassle-free return, Wilderness has been great and supportive throughout. The Escape 2 we rented was a true apartment on wheels, in excellent condition and fabulously outfitted. When we had some issues with the heater failing to turn one morning whilst it was freezing at -5C, a quick call was enough to resolve the issue (shake up the LPG tank!) We felt bad for the many other campers in cheaper vehicles who were obviously much less comfortable then we were. As recommended we took the full insurance package, which although not cheap, gives great peace of mind and comes with many extras. I can truly recommend Wilderness to anyone looking for an experience of a lifetime. We were truly sad to say goodbye to our motorhome after 2 great weeks.
Our whole trip was fantastic with Wilderness motorhomes. the staff were friendly and quick to resolve any issues we faced. Definitely will recommend to friends and family members! Well done Team :)
My sister and I had the most wonderful trip in The Escape 2 Wilderness Campervan! The van was spacious enough for 2 people, the van was immaculate and it was very comfortable to travel in for 2 weeks. The van also drove very well and it was very good on fuel. The customer service we received throughout our trip with Wilderness was also great too! It was a great way to see NZ, and we loved being able to freedom camp in comfort (temps getting down to -2 degrees)! I would highly recommend Wilderness when choosing a camper van company!
Great experience for us as first time motorhome users.
The Escape 2 was the perfect size for my wife and me for our 2 week trip.
Comfortable in spite of temperatures dropping to minus 2 on a couple of mornings.
Best Campervan experience, with staff very accomodating. Luxurious campervan, very warm and well maintained. Looking forward to our next adventure soon with Wilderness Motorhomes NZ.
Just awesome! We thoroughly enjoyed our trip with our wilderness Motorhome. Great vehicle, great service, great adventure! Next time definitely again with Wilderness!
Well maintained equipment , knowledgeable, pleasant and accommodating staff
Second wonderful trip with Wilderness. Campervan (Alpine 2) delivered. Spacious, well designed, a hotel on wheels. Comfy bed. Hot showers. Massive fridge. Vehicle looked new and clean. Easy to drive. Fuel efficient. Could fit my mountainbike in the rear storage - very handy. Found vehicle width (2.30m) compared to the Breeze model more of an issue on some narrow roads than the 7m length.
Tania and Tracey provided great customer service on arrival and departure. Minor issues with heater not working because gas bottle kept freezing up at -3 C, but plenty of blankets ;). Could always have hooked up to power if really needed... Pricing for full cover insurance is quite hefty, but sensible to have. All in all I recommend Wilderness as THE company to go with, if you plan on traveling around New Zealand.
You get what you pay for is all i can say. From start to finish our trip was amazing and the campers we had were both more than we could have wished for.Pick up and drop off made very easy. Good on fuel,very comfy and had everything we needed included.We went for full insurance which adds a lot on to final price but gives you peace of mind.Will defo use again and tell friends and family.
Absolutely delighted with the van we had. Yes, they are more expensive, but you get what you pay for. Initial sales pitch could be toned down a little.
We did our dream campervan trip in nz this june. We chose wilderness on a freinds reccomendation and we were very happy w the vehicle that we eventually selected ( we had to change the vehicle as originally chosen was a but too small for 4 ppl we thought). The vehicle itself drove very well and was well designed w all amenities inside. Very good experience except the small delay on day 1 due to wrong vehicle choice intially. But the service was good and the team said that they would refund us half day lost time which they said will take sometime. I would just suggest wilderness to maybe think about lowering the insurance charges some if possible as we spent about 25-30% on insurance ( we went for full insurance option) as that would make it probably more attractive for more ppl to choise them. Overall i am satisfied and happy about the experience w wilderness and would reccomend them as a premium campervan option.
Chee Siang Ang
Overall a positive experience from vehicle collection to return.
Quality Motorhome. Excellent communication. You get what you pay for - a genuine 4 season van fully equipment with everything one might need.
Easy to drive.
The Wilderness Team couldn't have been more helpful.
Excellent customer service and comfortable camper van. We traveled the South Island for 17 amazing days. During our travels we had an issue with check engine light. Wilderness was easily contacted, responsive and took care of the issue quickly, with little interruption to our travels. We recommend using this company.
We have rented from Britz in the past and would choose Wilderness over them from now on. Like new campervan. Super helpful customer service from booking through entire visit. Even dropped our campervan off at a campervan park when our delay caused us to arrive after hours.
It is now 3 months since our New Zealand experience. So we're over the euphoria of the trip and still we want to say that the Wilderness experience was second to none, From the arrangements made by email from the uk to collection at Auckland, the experience of 28 days around NZ in the Peak 4 and finally to the superb service on check in at Christchurch. So its a huge well done and a big thank you to the whole Wilderness team.
We'll be back in 2017, but for longer!!
9 days on the North Island and 15 days on the South Island and it's still not enough. Man oh man, New Zealand you ROCK and Wilderness Campervan made it happen. We were able to cruise along the roads of New Zealand with such effortless driving. Coming from a country that drives on the left hand side I was worried about driving on the right and with a Campervan to boot. But the vehicle was surprisingly easy to drive. We got the Escape 4 and we had plenty of room. And the storage was abundant. The shower was also surprisingly roomy. In fact we wanted to shower in it more than other campsites because of a neat feature which is a heated vent near the floor area. The bed was so comfy it was hard to wake up. The dinning area was big without the extension. (Which we use for our laptop to watch movies) Speaking of movies, you have to watch a couple of DVDs while lying in bed. It'll rival some 5 star hotel. I kid you not. So why just 9/10 well, it's just this tiny thing that we had to have fix and that's the headlight. But the Wildnerness Team helped us tremendously and that's why we will be a getting our Campervan from them again on our next New Zealand adventure. Because of their customer service.
Syed Mohd Muhafiz Syed Mohd Bakar
We just ended our 8 days road trip in South Island, driving Summit 5 for a total of 2,456 km covered. I have to say that I made the right choice of booking with Wilderness and the motorhome is a reliable vehicle that got us into the many places (including non-paved road) with ease. The Christchurch team too is excellent and in fact they will encourage you to explore and visit destinations that only have gravel roads. We also took the all inclusive insurance package which helped a lot. Arrived in Geraldine only to discover that I left the water cap at Lake Tekapo dump station. Called the team in Christchurch to find out how much it cost to replace it and was told to drop by at their base in Christchurch and get the replacement FOC (covered by insurance). That save us from making the 1 hour trip back to Lake Tekapo and probably not sure if the cap still there. Thanks once again Wilderness and I already start to plan our next road trip with Wilderness.
We recently toured some of the South Island in two Wilderness Motor Homes. The first was quite new, very comfortable and easy to drive. Unfortunately, we had mechanical problems that started (of course) on a weekend. We contacted the staff at Wilderness who initially organised for the MotorHome to be looked at by a mechanic in the town we were in. When this was unsuccessful, Wilderness had a new van delivered to the town we were in so our journey could continue. We were really impressed by the level of customer service provided. The entire focus was on ensuring we were getting a quality product and experience and nothing was too much trouble. When we return to New Zealand to do more touring, we won't hesitate to use Wilderness again.
We hired the Alpine and toured the South Island with my son and his partner and had the most amazing time. The whole experience from beginning to end was awesome, including the excellent customer service we received from the staff in Christchurch.
we love wilderness!! as a family of four we have hired from wilderness 3 times in the last 18 months we are officially addicted!! we have travelled thousands of kms in the summit 5 escape 4 and peak 4 we took them places we never thought we could with no troubles and were amazed at how cheap they were on diesel taking a campervan when travelling with children is so easy and affortable with wilderness they are very comfortable and have everything we needed definatly the best way to travel our beautiful country especially with kids!! my only advice is to allow much more time than you think you need because with the nz frenzy theres heaps of stops to see things that you never thought were there and cant miss!! and we loved the wildernests book heaps of private and beautiful places to freedom camp which is all we did no need for camp grounds in these campers these experiences of making memories with our boys will stay with us forever so special and so much fun!! thanks wilderness see you next time....
Sue and Garry Mills
We were very happy with Wilderness Motorhomes. From the time we were greeted at the airport, the staff were friendly and highly professional. The motorhome was in excellent condition and very comfortable with everything we needed to have an enjoyable holiday. And the bed was so comfy. :) We highly recommend this company.
We hired the Alpine2 for our 3 week jaunt around the South Island and were not disappointed in either the campervan or the scenery. From the instant chat on their website to amending our booking and organizing a taxi to take us to their office, the Wilderness team certainly look after you. As people who have never stepped foot in a campervan before, there was a certain wow factor when we saw it for the first time, and it was everything we asked for. Clean, as new, we could stand up straight, the massive bed made for a good nights sleep, and the central heating was an added luxury. It was so easy to drive, and the dvd lesson made emptying the toilet a doddle. We even perfected the Wilderness wave, and chatted with several fellow Wildernesses on our travels. Definately the best looking vans on the state highway!
we were travelling 3 weeks in southern and northern New Zealand with a Wilderness Escape 2 motorhome. We had a great time and felt highly comfortable with the well performing motorhome. It is the perfect way of travelling through the country, experiencing the beautiful nature, getting in touch with friendly locals and other travellers, and recreate from daily routine. Most of the nights (13 of 17) we spent as freedom campers at the most beautiful spots in the islands.
The motorhome was clean, providing a high degree of comfort and doing a great job when travelling through mountainous terrain and through gravel roads (a must-do in New Zealand). Using the motorohome's facilities was well explained when picking-up the motorhome, easy to learn and well documented. The on-road assistance provided by the Wilderness team was fast and straightforward, issues like a broken ceiling window were solved very quickly and satisfactorily.
We very enjoyed our trip to New Zealand and love to recommend Wilderness as motorhome provider.
Have a safe trip!
Vincent & Maria
We had the most amazing two week South Island holiday with our Wilderness Camper. We were unplugged and off grid for most of our trip, only needing to stay in a Caravan park in Queenstown to be close to the city and to do some washing. We camped in a couple of DOC campgrounds - unpowered - as we had everything we needed. The freedom camping was fantastic; great views right outside our door, a comfy bed, a kitchen where we could cook the most delicious meals, a hot shower and our own toilet! We stayed by glacial rivers, in ghost towns, by beautiful blue lakes and at the foot of giant mountains- with no one else around! This is the ONLY way to experience the beauty of NZ. Our Wilderness camper was so different to the regular camper vans you see everywhere- it was streamlined and not boxy at all. The passenger and driver's seat rotate to become part of the dining area making it seem more spacious inside. The team at wilderness were extremely friendly and helpful from the day we enquired about booking through to the pickup and return of the vehicle. Get away from it all with Wilderness!
Super friendly staff, new motorhomes, good service.
A few minor issues taking over our Breeze 2 were resolved quickly and then our trip of 4 weeks went without any problems. The service before, during and after our trip was excellent and really helpful. We enjoyed the perfect layout and the complete equipment of the Breeze2. We highly recommend Wilderness to anybody planning a motorhome trip in New Zealand.
We have been travelling for six weeks around South and North Island. Since we were travelling with a baby (9 months) and facing our first campervan experience we decided to go for a more spacious and comfortable campervan. After reading and evaluating many reviews we decided to go for Wilderness and booked the Outback 4. From the booking until picking-up the campervan we highly appreciated the excellent service of the Wilderness Team. However as newcomers we did expect a more personal introduction to the campervan rather than just watching a video.
After two days of travelling the interior of the campervan was flooded because of a broken drainpipe. Already at that time we encountered severe issues with the water drainage. We had to return to Christchurch to get everything fixed. In the following week the problem with the drainage became worse. Furthermore it smelled like addled eggs in the interior of the campervan which was really disgusting. Tracey (thanks again for the excellent support) arranged an appointment at a workshop in Dunedin. The mechanic told us that the ventilation valve of the grey water tank was full of dirt.
After two days the problem with the drainage occurred again. We started taking pictures for documentation reasons. I called again Wilderness and Tracey arranged an appointment at another workshop. Some days later we talked to another couple driving also in an Outback 4. Actually they encountered similar issues with the grey water tank as we did!
We have been facing permanent and severe problems with the grey water tank during our six weeks trip. Wilderness offered us a replacement vehicle for the rest of the journey. We appreciated the offer but we would have lost another 1-2 days. Nevertheless we got a compensation for the days we lost during the maintenance stops. Upon returning the campervan in Auckland I kindly asked for more information about the reason for the grey water tank problems. I haven’t heard anything so far from Wilderness.
Wilderness Motorhomes responds:
Thank you for your feedback Oliver. I am so disappointed to hear your experience with Wilderness was not perfect and more that we did not follow up with you in due time as you requested. We have dropped the ball and for that we sincerely apologize. New processes have already been put in place to ensure the greywater tanks are fully functioning before departure, as this was not a manufacturing problem but a cleaning issue that we have already rectified. We are committed to delivering your dream holiday and we will continue to strive for greatness. We hope you will give us a second chance to show you we have learned from our mistakes. Have a wonderful day.
John Managh, Managing Director
Just asked the husband what he would rate our Wilderness experience out of 10 - he said 12! We loved our tour around the South Island in the Summit 5. We are a family with 3 little ones (the littlest one being just 4 months) and the Summit 5 felt like just the right size. The kids loved it and we were comfortable and warm even when freedom camping. The Wilderness team was always prompt, helpful and kind in answering numerous questions, special thanks to Bonnie, and Tracey, who was so encouraging especially with us travelling with little kids. The vehicle drove well and was well-kitted out - it felt like a cosy home on the road. The Frenzy Guide and the Wildernesst book were also helpful, especially since we had only a month to plan our trip. We look forward to our next trip to New Zealand, and would love to hire from Wilderness again.
Part of the fun of a trip to New Zealand and a tour in a motorhome is the time spent exploring the net and planning your trip. We decided on Wilderness early on and, though the layout of the van was not ideal (we have our own van in the UK and are used to that layout) we did get used to it and it definitely did not spoil what was a fantastic experience. We chose the van based on its size and at just over 6 metres it was similar to our own back in the UK. We perhaps should have studied the layout better and gone for a slightly bigger van which would have presented no problems on any of the 4000+ mile that we did. Back to the planning. We had excellent service and advice from the staff at Wilderness in the 6 months before our tour. They gave us advice on guides and Aps that might prove useful. The Frenzy guides are first class and highly recommended. Without them we would probably have missed the yellow eyed penguins and the baby seals at the waterfall which would have been tragic. The Campermate Ap was incredibly useful and saved us getting lost on several occasions and the weather zone ap was also very useful and far superior than anything I have seen for these Isles. The collection and drop off arrangements worked well though recommend you take your own photos of any slight scrapes on the van before you set off just in case of any dispute when you get back. We had none by the way, scrapes or dispute.
My wife and I hired an Escape 2 from Wilderness Motorhomes and we toured the South Island a month ago. The whole experience was amazing. From the reservation until dropping off the van, the Wilderness team was very nice and helpful, answering all our questions and making sure we were all set for a great adventure. The motorhome itself was very easy to drive, very recent, with all the comfort that you can think of. Being used to hire cheaper vans, we were absolutely stoked with the quality of the motorhome and how everything has been perfectly organised to maximise space and also make sure that there is enough storage space. The van was really easy to use and a great user manual was also provided to help us out should we have any problems. The NZ Frenzy book and Wildernesst camping guide were also invaluable to find off the beaten track camping spots and activities. Thank you very much to Wilderness for this great experience, we'll definitely recommend you to friends and family looking at visiting New Zealand.
My husband and I would do our New Zealand Honeymoon trip EXACTLY the same if we were given the chance agian. The Wilderness Campervan was the making of this holiday. Primarily this is down to the freedom that you have when you have a self sufficient and mobile accommodation however the real beauty of this trip was the van itself, the quality of the van was superb, the power as well (booster button excellent) meant getting up those steep winding hills was a dream (overtook some other campers..) the inside layout was well thought out, perfect amount of space available for moving around without making the van unnecessarily large and the cupboard / storage was surprisingly spacious (we definitely could have brought more luggage with us!). The service as well was excellent, from when we arrived at the centre in Auckland to pick up our home, to dropping it off in Christchurch (super super quick drop-off process). The staff were enthusiastic, helpful, friendly and really cared about your experience. We also had to use the phone service as there was a small issue with the van, but this was handled excellently as well, they had a local mechanic out to our campsite within the hour and took less than 1/2 hour to fix the issue on the spot.
We have already recommended Wilderness to other people here in Scotland, and are happy to recommend them again on this site and hope that you choose this company to help you have the best time of your life and enjoy a little mobile home of your own :) we will definitely be using Wilderness if we're lucky enough to make it back to New Zealand (we are trying!!!)
Kelly & Stephen.
Big disappointment for my wife and me who recently completed our highly anticipated 2 weeks South Island vacation with Wilderness. All the rave about their services and product just did not materialize for me. To know that I had paid premium rates for the Escape 2 was a joke. To list down my miserable experience would require a few pages and to publish the numerous faults here would put Wilderness to shame. Mr Michael Becker, Mr John Managh and Ms Mary Hamilton, if you have any interest to find out what is going on in your company, you may check with your Christchurch office where you can find my email and rental details. The E2 registration no. is HRG430 and my rental dates was 14Apr to 27Apr and I’d be most willing to share my experience with you guys via email.
Wilderness Motorhomes responds:
Thank you for your feedback Rueban. We are absolutely gutted that you did not receive the dream experience that you were anticipating. Obviously something has gone majorly wrong here and we are launching an investigation into the service that was provided to you, your vehicle and how things went awry. We will be in touch to find out more about what happened on your adventure Rueban so we can ensure this never happens again. Delivering the dream holiday is something that we strive to achieve. We are committed to maintaining our reputation and again apologize that you did not get the experience you deserved. We hope that if you are back in NZ that you will travel with us again so we can prove to you that we are better than this and deliver the adventure you deserve.
John Managh, Managing Director
Lovely almost new van, with great facilities (on a chilly morning really appreciated the central heating!). Very easy to drive. We had a couple of small problems (our fault!) and phone backup was excellent on both occasions. Got us back up and running in no time. The van also came with really brilliant guides - NZ Frenzy Guides gave us wonderful places to visit. The road atlas was excellent. Also a book of lovely freedom camping sites. And last but not least, the download Rankers App was invaluable.
I enjoyed our trip in our motor home so much more than I expected. The motor home was so well equipped and had so much space for all our things. Even with three children there was plenty of room in the van - even on rainy days. The Wilderness app was extremely useful. We used it to choose all our accommodation, find petrol stations, waste stations and even used it in Christchurch to find a public toilet in an emergency. The service we received was excellent. Everyone at Wilderness was helpful beyond the call of duty (thank you for returning the CD I left in the motor home all the way to WA). I'm really looking forward to our next trip but this time there will be no need to research who we will be renting a motor home with - it will be Wilderness every time. Thank you again for making our trip so enjoyable.
First time for the wife and I to use a motor home - plan being to spend about two weeks travelling through New Zealand roughly a week on either island.
Pickup was Auckland and although our hotel was outside the free pick up zone they arranged the taxi. We were a bit apprehensive as we are in our 60's but we need not have worried. A warm welcome greeted us and we were put totally at ease as the paper work including full comprehensive insurance was sorted and we then watch the video. The vehicle a Fiat auto 7.5m was a 4 bed with a shower and was in excellent condition. They went through in detail all the operations and we were given all the time we wanted. Very professional and it was obvious they knew their stuff and the customer was important.
Advice and tips were in abundance and then to the supermarket to stock up.
We stayed mainly at the Kiwi parks most of which were very good. Absolutely no difficulty with disposal or refilling - the instructions were excellent. The vehicle was admired on a few occasions plenty of power she drove very well and everything worked as it should. Really enjoyed the trip and the freedom. Would have no hesitation in recommending Wilderness - an excellent experience for us.
We just got back today and I wanted to say a huge thank you to Wilderness for helping make our holiday amazing. Special thank you to Pietro from the team at Auckland who not only was super nice but also went above and beyond - he provided service which well and truely exceeded what I've experienced from some of the best luxury hotels around the world. The campervan was great, the service was even better. Thanks. Will be booking my next holiday with them soon. Strongly recommend using this company.
My husband and I along with our 2 year old had our first opportunity to visit New Zealand in February/ March of 2016. It was the best trip ever, and we owe that mainly to Wilderness Motorhomes! We didn't book far enough in advance so we needed to switch campervans 1/2 way through our trip, but it was a non-issue. The people at Wilderness did everything in their power to accommodate our desires and make the trip happen the way we intended. From contacting and working through the details 2 months in advance, to pick up, minor maintenance, and drop off, everything was smooth-sailing. Having worked in the customer service industry for over 17 years myself, I can say that this company prides themselves on excellent customer interaction: exactly what I want when I'm traveling a world away without any contacts!
The campervans themselves were very clean, drove so easily, had excellent fuel economy, and were sleek to boot! We got many compliments on the style of the vehicle from many locations around both the north and south island. There are a plethora of campervan companies available for hire but after experiencing our trip with Wilderness, I'd never recommend another one over them. You pay what you get for, and trust me, your holiday is worth it!
Nurlaily Abu Bakar
I have nothing but nice things to say about Wilderness. It was my second trip with them. This time my sister and I took the Breeze 2 and we had it for a month. It took really good care of us. We were everywhere! We even made it through the Old Russell Road (got lost on our first day :D) and sailed down Thames Coast Road in Coromandel, Crown Range and Milford in a breeze (quite literally I might add, pun intended). We got so many admiring looks from other fellow campers. At one point an elderly couple stopped us by the roadside just to ask to view the van properly. The van drove well, very easy handling and very fuel efficient. The best part about the van is the rear door that allows you to appreciate a bed with a view. If I were gifted with the chance to visit New Zealand again, I would choose Wilderness, indefinitely.
We have just returned from a wonderful holiday in New Zealand. One of the reasons it made it so wonderful was that we hired for the first time a campervan to explore all the places we have not seen before. For 37 Days our Escape 2 was our great home on wheels. We have hired this car because a friend of us here in Switzerland has told us about the Wilderness Service. Right from the first contact by mail we felt here is a crew that does love to look after their customers. Once we arrived in Auckland we did get greeted and instructed by a friendly crew who told us all about how to it right and what not to do. There is only one points which I think should not happen and this is that our front tyres had to be changed after 3 weeks because they were worn down to the limit. Also this matter was handled very professionally and we had 2 new Tyres fitted in Invercargill after all was arranged and organised by the Wilderness crew. We returned to the Christchurch base after 37 days with a couple of damages to the van but very happy about the trip we had. The staff evaluated the damage and we arranged the payment and all was done in a short time. I will recommend Wilderness to anybody who is planning a trip to New Zealand. Thank you Wilderness Crew for looking after us so well.
We have nothing but praise for the staff at wilderness - good briefing at the start, and excellent support when we needed it later after a minor RTA and when one of the gas bottles failed. The van was excellent and economical. We tried to fit too much into the holiday and ended up driving too much - but that was our own fault!
My partner and I visited NZ in February 2016 and Wilderness was our top pick out of every motor home company. This was one of the best decisions that we made on the trip. The staff and their customer service was far beyond exceptional and they went above and beyond. Being young and on our first adventure overseas alone without the company and support of our family we were very nervous about what we were facing, but as soon as that wilderness van pulled up to collect us we were made to feel totally comfortable! The gentleman that collected us from our hotel was amazing and gave us the best service we have ever received! We hired the freestyle 2 and was perfect for just the two of us. We had no problems with the van whatsoever and everything that needed to be done was easy and effortless! One of the best things that I used everyday was the wilderness app, it had so many features that were very helpful on our trip, like a map of all the places that we could freedom camp and all the places that we could dump and loads more! The van was overall beautiful and I must admit I do miss it! I very highly recommend Wilderness to anyone! Everything was just perfect! The biggest thing for us was the customer service, it just made us so much more comfortable and I cant thank them enough for all their kindness! 100% recommend them to everyone! I will be using them when I go back next time, no doubt about it!!!
This was our third year in a row that we have used Wilderness Mortorhomes and each time their customer service has been exceptional. From the moment of booking, through to our returning of the camper at the end of the vacations, they are ready to assist with any matters or enquirers in a very timely manner.
We have used the Escape 4 twice and this most recent trip we used the Peak 4. The campers are great for a family of four and ideal for those that do not want to spend time making up beds each day. We spent a long time reviewing the options and were contemplating the larger vans from other companies. Our choice to go with Wilderness was by far the right one, the space, paracticallity and handling of the camper was perfect.
Touring the South Island and wondering off the main tour routes and into more remote locations was no issue for these campers. I would have been concerned with anything bigger and taller, but with both the Escape 4 and Peak 4 it allowed us to find those hidden treasures.
The latest Peak 4 with the two single beds at the back worked out ideal for the kids, allowing my wife and I time in the evening to sit at the table and relax, then simply drop the bed when ready and just climb in. 360 image of the camper inside http://pnr.ma/bCBMvU
Massive Garage\Outside storage
Oven in the kitchen is great addition
Shower is good size
There is no doubt we will be returning next year and will be heading straight to Wilderness and their great team.
Iain and Vivien McCoubrey
We visit family in Auckland regularly and like to escape and spend some time exploring on our own. Although approaching our three-score-years-and-ten, we still like to get off the beaten track and Wilderness Motorhomes allowed us to have an adventure without sacrificing comfort. Breeze 2 was ideal - compact and comfortable with decent loo and shower. Particularly good that the bed, once made up, stayed up without impinging on living space. Sturdy van which coped well with off-road conditions. Book of secret "Wildernests" led us to some wonderful hidden gems in the central South Island region and gave us the confidence to avoid camp sites. Staff were friendly, knowledgeable and helpful - when we had a problem with the fridge their after-hours service resolved it over a series of phonecalls promptly answered even though it was late-ish in the evening. Highlight of our trip was an overnight stay in the Lake Tekapo region with not another soul in sight and no lights anywhere to spoil the wonderful dark sky stars. Unforgettable! Only suggestion: if you're on a long trip, a little oven might be welcome if you're miles from habitation and doing all your own cooking. A minor niggle with cleanliness of the kitchen area (really very minor), so this review can't get 10/10, but I'd happily give it 9 and a half and would have no hesitation in recommending Wilderness. Awesome!
My wife and I wanted to explore the North Island if NZ, but also go back and visit some places one the South Island that we missed the last time. We asked Wilderness for options, and they rented us a lovely motorhome from Christchurch with a final drop off in Auckland. It was a perfect arrangement! We spent two weeks on the road with not a single issue with the equipment they rented us. The vehicle was very comfortable, easy to drive, and did surprisingly well on fuel. The helpful tips we found in Wilderness guidebooks were a bog help too - and we were able you get completely away from the usual tourist traps. The staff at Wilderness made this whole process so simple, from original advice with our holiday concept, to the details of the booking, payments, check in, and check out. Their customer service was first rate. We are going to go back next year and explore some more and I can't think of any other company to trust.
Every cent was more than worth! Finally we decided us for a motorhome from Wilderness for our 2 month trip through fantastic NZ. We are owning a motorhome back home and we were looking for something similar for our familytrip. In Wilderness we found a partner which was a little more expensive than probably other companies, but we decided us for a high quality product. The motorhome was fantastic, the service was just great and it was a big plus to drive a camper which was different than the other big companies. Wilderness made our trip unforgettable. We are surfers and we brought our bikes and skateboards. All the equipment fittet perfect into the big garage of the Peak 4. Inside the Peak was very comfortable and big enough for the 4 of us... our children had to do homeschooling every day... The Fiat is easy to drive and well equipped. Some special wishes have been fulfilled by the friendly Wilderness - Team. We will definitely be back and our next trip to NZ ist again with Wilderness.
Arrived in Christchurch with so much trepidation, we had got ourselves really worried about travelling to the other side of the world and spending 3 weeks in a motorhome, not having done anything like it in the past, bar a few static caravan holidays in UK. If only we had known how much we would have loved the whole experience...... the staff at Wilderness were brilliant, worked out a plan of action and route for us and were on hand every step of of the way. Their communication over the months prior to our big trip was unbelievably good. We had a reply to all our emails (EMBARRASSSINGLY TOO MANY TO MENTION!) always within 24 hours. We felt quite emotional when it came to handing our keys back, we didn't want our adventure to ever end. They really came up trumps when I emailed them two months later on the off chance - I just could not find a special pair of earrings I had bought in NZ. They had them! within a very short time they were back with me, all wrapped up with a lovely card. I have been in business almost 40 years and not ever come across a company offering such excellent customer care. Thankyou Wilderness. We had the best holiday of our lives.
It was our first freedom camping trip with an "Escape 2" and it was wonderful!
We had a great "Welcome" and the Wilderness staff explained everything to us all around the camper!
Flavia gave us a very nice tip for our first night of freedom camping. WONDERFUL but I won't tell you where it is ;-)
Mike and Marcel took very good care of us while we had questions and some small problems with the camper.
Every single day we miss the nice country and the freedom of staying where you want to.
A BIG THANK YOU to Wilderness for making our trip unforgettable!!
I would highly recommend Wilderness to everybody even though it is a little more expensive than other companies.
It didn't start well for us they forgot to pick us up from our hotel then when we finally got there the van wasn't ready. Then we were told the warranty of fitness for the van expired in 3 days and we had to take it in and have done or we could't drive the van. They gave us 1 free days hire to do this which was acceptable and we were assured once the van was dropped off the money for the hire and the money for the warranty$116 would be refunded into our account. Wrong! Had to email them somehow they forgot to reimburse the money.Told us it will be in our account in another 5 days. We will see what happens and take further action if no money. The van also had its problems the door to inside the van was hard to open and after 3 days wouldn't open at all .Had the van for 12 daysso spent 9 of them climbing through the passenger door to get access to the van. So very dissappointed with this company .
Wilderness Motorhomes responds:
Thanks for your feedback Lynda. We are deeply disappointed that your Wilderness experience was less than great. The issue with the certificate of fitness was due to your pick up being on the Easter holiday weekend. Thank you for your patience with that. We are so sorry we did not pick you up at the time agreed. We never want any of our Wilderness adventurers to feel forgotten, not a great start. You should not have had to contact us about your reimbursement and from this we have put processes in place to ensure no delays will occur. Maintaining our fleet to the highest standards is a priority for us. We will review our fleet checks to ensure door locks are checked thoroughly.
We hope you will give us another shot to prove this to you when you're next visiting New Zealand.
John Managh, Managing Director.
We have just returned from a fabulous holiday in New Zealand, made even more special by spending it in Oscar the Wilderness van. The van (Breeze 2) was comfortable for two people with everything we needed to be self contained and to wild camp when we wanted to. We had no mechanical problems on the road and we did test it to the limits on gravel tracks on several occasions. The support from the Wilderness team was very good. We had some initial problems with the bike rack and later there was an issue over the booking of the lounge on the ferry, but e-mails were answered promptly and those problems were solved without delay and did not spoil our fun in any way. The staff we communicated with were friendly, welcoming and helpful. We did feel that it took us a couple of days to suss out some of the facilities on the van which could have been explained in the familiarisation session (the staff member seemed to have a number of things to do when we arrived for pickup and we were jet lagged!) For example we didn't find out that the toilet swung round for four weeks! This is the only reason why I have awarded a 9 instead of a 10 but I will certainly be recommending Wilderness to friends who are heading out to NZ in the next two years. The wild camping and places to visit books which came with the van were very useful and on several occasions we wild camped in beautiful, peaceful places, often by ourselves. The only recommendation we would not make is the hire of the onboard wi-fi which we found to be handy but expensive. Cafes are a good place for free wi-fi and many of the 'commercial' camp sites offer cheap/free wi-fi. Thank you to everyone at Wilderness, this was a holiday of a lifetime for us both.
More expensive but it felt like we got what we paid for. Van was in pristine condition, ran without any problems. Several people said it was the nicest campervan they had seen.
We had a 70 day hire travelling from north to south and back again, so about 6'500 km in total. The van (Breeze 2) is big enough for 2 and performed well with no major issues. Any little niggles were dealt with quickly and efficiently by the services team at Wilderness. Only point to mark down is the door on the van as it had no mosquito net and water runs in if it is not closed.
THE best holiday experience ever!
The staff at Wilderness were unbelievable!!! We were seriously blown away by the amazing customer service that the Wilderness staff provided! The camper was perfect! Clean, tidy, well equipped and just a amazing in real life as it was in the pictures!
I would rate this company higher than 1010 if I could!!! My advice to readers is to USE THIS COMPANY because they are AWESOME!!!
WE HAVE HIRED MOTORHOMES ON PREVIOUS OCCASIONS IN NZ BUT LET ME SAY TO ANYONE THEIR MOTORMOMES STAND OUT FROM THE REST. THEY ARE ALL
NEAR NEW & CLEAN, EASY TO DRIVE LOTS OF POWER AUTO 6 SPEED. OUR LAYOUT HAD AN ISLAND BED WITH A REAL MATTRESS ( NOT MADE OF 6 CUSHIONS).THEY PICKED US UP AT OUR MOTEL THE STAFF WE COULD NOT SPEAK HIGHLY ENOUGH FRIENDLY INFORMATIVE NOTHING A PROBLEM. WE HAD A WONDERFUL 2 WEEKS TRAVELLING AROUND. WELL DONE TO ALL AT WILDERNESS. BRUCE & WENDY
Lin and Laurie Brown
The whole experience with the Wilderness team was brilliant. From the first moment when enquiring about hiring a campervan through to booking, advice and support to the van itself which was superb. The staff, the whole team were so helpful, kind, thoughtful and a delight to deal with. We cannot thank them enough. We shall definitely recommend them and will if we come back to NZ will use them again.
The van was awesome! Staff are so nice and heaps helpful!
Great van although the fridge is temperamental. We had snags when we picked the van up which were dealt with promptly by nice staff.
Absolutely fabulous. Our Breeze2 was a super campervan for the all-too-short 25 days we had him. An automatic gearboxand decent engine meant the South Island's winding, hilly roads were no problem at all - the Breeze was a breeze to drive! I still can't understand how so much storage space was fitted in a 6m van! Not only that, I never managed to need anything that wasn't provided. Wilderness were brilliant to work with from start to finish, and although they seemed expensive initially, I soon realised that not only did we get above and beyond what we paid for, there were other companies that charged much the same and provided vans that could not have done the 2 or 3 consecutive nights we often did without a hook-up. We also appreciated the understated look of our, and the other Wilderness vans we saw; no horrible slogans or advertising or garish colours. If we're lucky enough to return to NZ Wilderness will be getting a phone call...
My husband and I had the most amazing holiday in New Zealand and Wilderness were the best company to deal with. We hired the Summit 5 on both the North & the South Islands and both the Auckland and Christchurch office's were a pleasure to deal with. From the initial enquiry through to dropping the van back Wilderness were efficient, friendly and helpful. We would highly recommend Wilderness to our friends and family and we look forward to another trip with them, hopefully in the near future!
If you've read reports that concern you about the motorhome rental scene in NZ, just go with Wilderness and you can forget those concerns. As we cruised through the country in our immaculate Escape2, we drew many envious comments from people who'd gone with other, slightly cheaper, 'Rent-a-wreck' options. The vehicle was immaculate and totally reliable, whilst Wilderness themselves were entirely professional, responsive, approachable and reliable in all our dealings with them, from first enquiry, through booking and hand-over, to dealing with our minor accident and handing the vehicle back after four fantastic weeks on the road. I can't recommend them highly enough.
From the easy booking, the informative instruction videos, to the comfortable, clean, easy to drive Fiat Ducato Campervan, all we can say is Wow!! Wilderness sure know how to do things right. Warm friendly welcome, quality equipment, helpful info packs, reasonable prices. Well done Wilderness.
Wilderness gave us a truly memorable experience to what was a new way of traveling for us. Our motor home had all the functionality, design and comfort we could have hoped for. However most importantly there were two key aspects of our experience which prompted me to write this review:
Firstly they encouraged us to explore the less well known 'must see' places by providing a most excellent guide book ; The Frenzy Guide to South Island.This transformed our experience from the very good to the extraordinary by inspiring us to visit so many places that were truly awe-inspiring and off the beaten track. The guide also provided great insights as to how to get the most from our visits to the more popular destinations. As a result we felt we used the motor home to its full potential!
Secondly we did experience a technical issue with the van towards the end of our three week trip. Their response was immediate and exemplary, filling us with confidence. We felt their back up and customer support gave us no doubt that enjoying our NZ experience was always going to be their utmost priority. I would have no hesitation in recommending Wilderness to our friends and we will be using them again when we return.
Great company! From start to finish... Their email correspondence was professional, yet friendly. The base is modern and fresh, the staff were all welcoming and they couldn't do enough to ensure you were all set for an adventure around New Zealand. The vans are great... Top range and in good condition. We had a problem half way through our journey & they did the best they could to get it sorted ASAP. Too easy... Great company, would highly recommend them and would love to use them again.
High-quality campervan! The interior was really nice and spacious (we had model "Escape 2"), clean, kitchen equipment was more than enough, bicycles can also be taken with. People of Wilderness Motorhomes are very friendly, helpful and professional. I would highly recommend it!
This was our first experience of campervanning and after getting over the shock of the size of the van we recovered to have a great time. The staff who introduced us to our van could not have been more helpful, the same comment applies when we handed back the van which only took a few minutes.
Their vans are not the cheapest but they are among the most modern and well equipped I saw on our extensive travels. Driving the van was much easier than I expected, it handled amazingly well, the automatic gearbox performed amazingly. I usually find with an automatic that I constantly want to change before or after the automatic, not with this one; I think in our whole trip I only changed manually about 4 times. The van was immaculate, comfortable, had everything you would need and was very simple to operate.
Cant recommend them highly enough, just wished I booked it for longer.
We took a lovely motorhome from Christchurch to Auckland and had an amazing time. The van was spotless when we picked it up and we were really pleased with the way it handled. They are very new and everything worked beautifully. Flavia was great with all the information we needed and really helpful.
If we go back again we would definitely book a Wilderness motorhome.
Wilderness did a great job accommodating my family and in-laws on our trip in New Zealand's south island. The staff was very pleasant and helpful with tons of information to get us started. Our campervan fit our family of 4 well. Supposedly it would sleep 6 but I couldn't see how we would make it with another 2 people in our space. The campervan facilities were good. The entry step was broken on the van and we had to carry a step stool with us every where which was a real pain. Especially since my mother-in-law had a tough time getting in and out of the vehicle. My other complaint is that the DVD player in my in-laws' van was broken and they couldn't get it repaired before we left. We didn't end up using it since the stars were much more enjoyable to view. But I would have appreciated a 100% fully functional vehicle for the price we paid.
Just returned from two weeks touring in South Island using Wilderness Motorhomes for camper van rental. The van was everything we expected, great meet and greet team and great return team service. Prompt pick up from hotel to service centre and a great intro from the team to all facets of operating the services in the van, especially for newbies like us. Top notch service all round and would highly recommend Wilderness Motorhomes to anyone planning a road trip to NZ. A little bit more expensive than other service providers but you get what you pay for, well worth the extra and you still get bang for your buck in my opinion.
From start to finish we cannot recommend Wilderness Motor Homes more! Contact from the UK was easy and comprehensive. On arrival our flight was delayed but the staff stayed longer than usual so that we could collect our van, which was a huge weight off our shoulders! we were even given a bottle of wine! Every detail of the van was shown to us, but no need to worry as there is a book that explains all! Our van was the escape 2, having the bed already made was a luxury and meant day to day living was super easy! The motor home was above and beyond what we had expected with ample living space and comfy driving area. The shower and toilet were fab and again better than expected. The cooking facilities, fridge, lighting, seating area and storage spaces yet again better than we could have imagined. We paid for the all inclusive option which gave us BBQ equipment (which was used regularly) and a sat nav (very useful!!!). Paying for all inclusive is defiantly worth it, on returning the van there was a large stone chip and crack in the windscreen and my partner had forgotten the clean water cap.....we were charged....nothing!
We have not stopped talking about our amazing trip around New Zealand in our Wilderness Motor home, anyone thinking about it, go for it, I promise you will not regret it! The icing on the cake.....we got engaged...in the van!!
Can't enthuse enough - we rented a Campervan from Wilderness for 12 days in January this year and it was perfect. The van itself was spotlessly clean, comfortable, not new but still in great condition and came with everything you could possibly need. Everything worked as it should and was in good order and before we set out their staff spent a good couple of hours helping us understand the van, giving advice and getting us set up. As to the level of service and overall performance of Wilderness, a cliché perhaps but true nonetheless, Wilderness are a "nice" company; a rarity these days and I wholeheartedly recommend Wilderness to anyone looking for an adventure in New Zealand and looking to rent a Campervan. Would I rent from them again? Absolutely!
We made the right choice renting from Wilderness! We rented the Alpine 2 for 14 nights and toured around the South Island. The Alpine 2 was perfect for me and my 23 year old son. We each had our own bed but didn't have to do any converting things around or putting bedding away or anything like that. The RV was in perfect shape (having on 14,000 km on it), ran great, was easy to drive. It was well equipped with everything we needed. There was plenty of storage and hooking things up and draining tanks and all that jazz was very easy, in spite of the fact that this was our first time ever renting an RV.
I did a lot of research prior to renting from Wilderness. They aren't the cheapest, that's for sure. But you get what you pay for. And after taking so much time off work and the expense of the airline tickets from the US, the last thing I wanted was to have my vacation negatively impacted problems with an RV. From reservation and payment through picking up and later dropping off, Wilderness was nothing but professional. And they were so patient and helpful as a figured out which RV would be right for us.
Lastly, the assistance that Wilderness gives on their website with trip plannning was most helpful. We planned our route using their suggested routes and the NZ Frenzy and Wildernesst books that they loaded us during our trip we our daily go to guides. We purchased the full insurance coverage so we were at easy the entire trip. And the GPS that they loaded us was a great asset too as we didn't always have cell service as we wondered the breathtaking South Island. Thanks for making our vacation great Wilderness!!
Rented a Peak 4 for 2 adults and 2 teenagers in Christchurch. Van was fantastic only had 9,000 km as it is a new model. Loved not having to make up beds every night due to layout, good kitchen and bathroom and even managed 4 showers in the morning without running out of hot water!!. Has a great boot area in which we rigged up an internal clothes line for drying and gave us heaps of storage for stuff we did not need all the time in the van. Loved the portable BBQ, had many breakfasts on beaches in remote locations - thanks to their Wildernesst book they supplied us. Did several nights of freedom camping with no issues, battery held up brilliantly.
Driving the van was easy as was parking even though it was 7.4m long (would hire again even if only travelling with 2). I was concerned about the van having enough power for the hilly winding south island roads - NOT an issue it had plenty of power and was comfortable to drive.
Service from Wilderness was excellent Bonny in Christchurch even remembered us from 6 months prior when we dropped in to inspect vans before deciding which company to use. Pick up and drop off was effortless.
Thank you Wilderness team for helping making our trip so good, we highly recommend your company to others - See you next year for our next adventure
Great trip around the South Island.
I researched the hiring of a motorhome quite extensively and one article I read was, watch the initial price quoted as the add-ons will bump the price up.
The reviews I read concerning Wilderness were mainly good, also the vans seemed to be what we wanted. I decided to go for the second level of insurance cover as we did not want or need sat nav, BBQ, table and chairs, wilderness camping books and DVDs. Then came what I can only describe was the hard sell, for when we picked up the van we were told, "Your cover is good, but for $25 per day, I think, you can get the above extras". I was persuaded to hire the table and chairs and the books, neither did we need, want or use.
On our first night we noticed water appearing on the floor in the main cabin, which turned out to be from a hole in the shower tray. We had to bung a plastic bag in the hole to reduce the amount of water, it also looked as if may have already been repaired. It took two days and various telephone calls to get the gas to heat up the water; we had to bleed the gas system.
Wilderness Motorhomes responds:
Thanks for your feedback Bill. I am very sorry for the issues that you had with your motorhome and that we did not resolve these quickly. We are totally committed to keeping our motorhomes in top condition. If any problems occur on the road, we endeavour to remedy them as quickly as possible.
Our Adventure Support team are very passionate about making sure all our customers have a stress free holiday. We have learned that having insurance is one of the best ways to make sure you have no worries on the road. I will discuss with our team how we convey this message and look for how we can improve in this area.
Bill, I really hope we will have an opportunity to send you on another adventure and next time deliver the experience you deserve - one that is better aligned with our commitment.
John Managh, Managing Director
High spec campervan - as promised - a joy to live in. Good service. We had to ring a couple of times (for tips on how to get the fridge and hot water heater working) - and they told us what to do over the phone. Pick up from airport very smooth. At the end of the hire, we were 15 minutes late dropping off and had to wait to be dealt with - but they didn't charge us and arranged a very reasonable taxi ride to our hotel. Had a wonderful time!
Very helpful and friendly staff. Just some simple paperwork and detailed introduction to the motorhome and we're on our way. Fast returning of the vehicle too. Things went smoothly.
Super first time camper experience. We are a family of 4 with a teenager and a 9 year old. We did a short adventure around the South Island. We loved the amenities, cleanliness, comfort, and prompt support provided for us. The staff was helpful with booking and a delight to work with. They truly have thought of everything to make your journey enjoyable. Thanks for a great holiday.
My wife and I traveled around the South Island of NZ in an Escape 2 van for our honeymoon. It was our first experience in a campervan and because my wife is a bit more used to 'boutique hotels' than camping I decided that booking with Wilderness was our best chance of getting a high quality, luxury vehicle for our trip. We were not disappointed! Wilderness tend to be on the expensive side, but I felt they were really worth the extra. Our van was almost new (36K KM on the clock) with the interior fixtures and fittings all at a very high standard. The Wilderness fleet have been set up inside as proper mobile homes, along the lines that you'd buy yourself to own, rather than the big rental company vehicles which are more like student accommodation. The staff are very friendly and helpful. It's worth taking out extra insurance, either with Wilderness or separately as it's easy to clip the bumpers if you're not used to driving long vehicles. It happened to us, but Wilderness were extremely helpful and efficient in supporting me with my insurance claim. The team give a genuinely warm and personal service that we really appreciated. The only improvement I can suggest is to provide a spare set of bedding for rentals over one week. Would definitely recommend Wilderness.
What a great experience! We tried to book a motorhome for two to three weeks in January and were lucky that Wilderness still had one van available. It took us some time to decide for the offer due to the relatively high price but it certainly paid off! From the very first offer, we experienced great support and help from the team. Many emails back and forth, plus a skype call and we made the booking. Had a little hiccup with the pick up at the hotel but we were amazed by the van itself and had a fantastic time. Very comfortably and modern van. No problems at all. The huge van was so easy to drive. 10/10
Thank you, Wilderness team!
Travelled for 2 weeks around the South Island with my wife and two kids aged 6 and 9. Were picked up promptly from the airport and given a quick intro to our Escape 4 campervan by Tracey who was really helpful. Our vehicle was relatively new only having 65,000 km on the clock and was in good condition inside & out. Vehicle ran well the whole trip with no problems mechanically. Only issues on the trip was the GPS kept shutting down and couldn't get reception on the TV. But these were minor problems. Also I wouldn't recommend getting the wifi service through Wilderness. The company they use charges $60 for 10GB (this is on top of the hire fee for the modem). You are better off just paying for wifi when needed at caravan parks (most are $5 for 1GB or $10 for 2GB-5GB and usually allow 2-5 devices). We also hired bikes and table and chairs and BBQ which was good but most caravan parks have free BBQ to use anyway so only useful if freedom camping. Once we got used to the beds they were quite comfortable however I would not want to be taller than I am (6'3"). Also setting up the mezzanine bed was a bit of hassle, not the easiest mechanism to operate and climb into! However, all in all, it was a great trip with some spectacular scenery and great service from Wilderness.
My wife & I picked up our Escape 2 campervan the day after Boxing Day & the staff on duty couldn't have been more helpful. Our vehicle was an older model with just over 100,000km of travel but it was in excellent condition inside & out & the only issue we found in our 13 days in the van was the Auto transmission was a bit rough on steep climbs, particularly on dirt. It did stop us from having one of the best holidays we have been on. We were both a bit unsure of a campervan holiday but selecting Wilderness to look after us & the level of luxury & comfort of the vehicle has made us keen for more & we will be back.
Thank you Wilderness & thank you New Zealand, what a country!
Truly excellent. The Escape 2 motorhome was modern and ideal for a travelling couple. Amenities were great and the staff were brilliant from the moment we booked until the day we dropped the vehicle back at the Christchurch site. The NZ Frenzy books are also great and highly recommended.
We recently hired an Alpine 4 and travelled from North Island to South Island for a couple of weeks. Motorhome was fantastic, easy to book, easy to pick-up/drop-off, easy to drive and a very user friendly set-up whilst camping. We travelled with two kids (7 and 9) and had ample room for everyone and everything. Really enjoyed the Wilderness Motorhomes spirit to get off the beaten track and the information they provided to make this achievable, a couple of the nights free camping were right up there with the highlights of the trip.
Pavel and Dana
Our decision for Wilderness was based on excellent Rankers reviews and after 30 days of renting Breeze 2 in November 2015 we can add another excellent review here. The campervan was relatively compact so it allowed easy driving and parking and, on the other hand, it was comfortable for 2 persons as it allows permanent bed at the back and sufficient living space in front thanks to rotating front seats. Energy efficiency of the vehicle was great – batteries and gas worked without problems (about 3 of 4 nights we stayed at wild or DOC campsites) and average fuel consumption was only 9.5 l/100km during our 5700 km trip. Though our campervan was not new (110,000km) everything was fully functional and in perfect condition (maybe except worn-down bed mattresses that could be better). In addition to the car, we also liked the service – easy booking, smooth and friendly check-in and check-out procedures, fast help on the road (called once with USB modem problems) and extremely useful NZ Frenzy guide books. On the whole, Wilderness Motorhomes have smart vehicles and professional service and we highly recommend this company.
Best motorhomes rental company in NZ!!! New vehicles. Best support before and while travelling. Friendly staff no questions, no worries. Try it!! Stefano+Erica January 2016
Wilderness Motorhomes helped us choose the right camper for us before we arrived in New Zealand. Upon arrival they ensured we were comfortable with our package, discussed relative advantages of add-ons based on our itinerary, were never pushy and gave us great tips. The campervan we rented was very luxurious with hot shower, good sized fridge, permanent comfortable bed and heating for cool nights. Also we were able to go without plugging in at all making all campsites accessible and comfortable. We went with their top of the line motorhome but they have a wide range for all levels. I'd highly recommend them, especially for those who are on the fence about campervanning, possibly remembering rougher family camping trips in vans. I can assure you this is not that type of camping, it was comfort, convenience and luxury in the middle of beautiful natural wonders. We will use Wilderness again when we visit NZ. Thank you!
Kjell & Cickie Mattsson
Wilderness really fulfilled our high expectations! Although we had a logistical problem at the beginning of our adventure Wilderness solved it in a very professional manner. A small sunroof damage was handled the same way - a quick fix and the adventure continued...! Top quality motorhomes and last but not least - very service-minded staff! We´ll be back!
Other than refrigerator door opening regardless of the lock/pin while driving, food spilling out. The R.V. was a nice surprise .
Well maintained, clean motorhomes in perfect condition, clever layouts e.g. the bed comes down from the ceiling when pushing a button; easy to drive. The service orientiation and trust of the employees in the pickup and return station is incredibly good, the speed of reaction if you report any minor problem is high and we felt perfectly serviced from the first to the last second. Congratulations!
We toured New Zealand's North and South Islands in a Wilderness motorhome 'Escape 2' and Wow!! What a great vehicle to have to explore this wonderful country. We had read reviews of Wilderness and decided to give them a try. They certainly exceeded our expectations to say the least. From when we first booked with them (almost a year before travelling) and dropping the motorhome back to them at the end of our holiday, they gave us great support. The vehicle itself was amazing, loads of storage space and great on board facilities. The permanent made up bed at the back (which was accessible from both sides) was a real luxury and the overall classy appearance of the Wilderness vehicles makes them stand out head and shoulders above the rest. The style and comfort of this vehicle (felt more like driving a big car) really made our holiday a great adventure. We have travelled to many different countries around the world, but thank you Wilderness for giving us one of our most enjoyable and memorable holidays we have had.
We rented the Escape 4 for 12 days. Had read raving reviews about it from here so was a tad disappointed when the actual vehicle turned out a bit "old". The rubber surrounding the fridge door kept coming off. Towards the end of our trip the planks supporting the bed actually fell off. But otherwise everything worked well. The vehicle was pretty easy to drive. Do note that the onboard wifi is terribly expensive and does not work in between places. We could only get connected when we were in towns. Whilst travelling between places we could not get connected. We didn't know and for the convenience bought 3GB data for NZD150. When we went to the holiday parks, we found most had data plans at only NZD5-10 for 1GB, a fraction of the cost we paid! The service provided by the staff is excellent though. They answered all our queries promptly. We bought full coverage insurance which was fortunate as we accidentally damaged the bumper whilst reversing. Overall would recommend this company for the good service but perhaps should go for the newer vehicles in their fleet.
Great service. Very happy customer.
Four of us spent 2 weeks in the Escape 4, it's our first experience renting and driving a campervan and the experience was amazing. This is definitely the way you want see NZ!
The website provided more detailed information on the rentals and policies than others and the online booking and reservation system was flawless. Our camper was clean, everything worked as advertised and the checkout and check-in were done quickly and professionally.
Pietro (Don't know if i spell the name right) pick us up at Auckland Airport, he was amazing, a very fun person to talk. We had the chance to meet him again at Christchurch and he still remember our names correctly.
It's a 9, only because our van was one of the older in their fleet, it's already travel about 97.000 Km when we get the car.
Overall it's a great experience, no complaints. would highly recommend the company.
Our Alpine 2 campervan was very comfortable, customer service was great.
Our first experience renting and driving a camper and we'll be back for more. The website provided more detailed information on the rentals and policies than others and the online booking and reservation system was flawless. Our camper was clean, everything worked as advertised and the checkout and check-in were done quickly and professionally. We choose this model for its interior height and the ability to convert the rear into one large sleeping area. We found other rentals that were cheaper but the models were much older and had less interior headroom.
Like others before us, we should have driven less and lingered more.
My husband and I spent a month in the Breeze 2, and the experience was amazing. It was easy to drive, cleverly designed and therefore very comfortable to live in.
The use of different energy sources for heating, fridge was awesome...we were never cold, our perishable food stayed cool and we were surprised by how efficient the gas usage was.
We spent more than half our trip off grid either freedom camping or in basic DOC sites and were never in danger of running out of battery etc. This is definitely the way you want see NZ! Nothing more amazing that being just you and your camper as far as the eye can see amongst some of the most beautiful scenery in the world.
Only reason for taking of 9 rather than 10, was that our van was one of the older in their fleet and the bed, bench seat etc had some saggy spots. Also the aircon needed re-gassing, which would have been a problem in summer, but didn't affect us to much as it was still pretty cold in Sept/Oct.
great experience, no complaints. would highly recommend the company.
Excellent service. Friendly and reliable. A pleasure to deal with. Did all the extra bits. Van is in very good condition and clean.
Wilderness Motor homes were great. They picked us up at the airport and got us right to our motor home. It was very new and modern. A Fiat brand. Never knew they made motor homes. The bed was very comfortable and the kitchen had all the right equipment for cooking. The black water tank was a little too small, so we didn't use the toilet too much and stayed at holiday parks with facilities.
Our first experience with a motorhome rental and we can't tell you how much we both truly enjoyed. It had everything we could ask for plus more. The kitchen was so convenient especially with having our drop down bed. Everything was readily available and was so easy to maintain after our long days of travel. We travelled from the North Island to the South Island and had every luxury that we could ever ask for. Campsites were absolutely beautiful; Lake Taupo, Wellington,and all the way to up to Mt. Cook. We so look forward to renting your Wilderness again next fall. We will be back!
We have been renting campers to tour NZ since the mid eighties most years, so you might say we have some experience. In all that time we have only ever had a disaster and that was renting with Tui/ Freedom see my review. So we have seen the best and the worst and I can say that Wilderness has been the best. The vehicle was mechanically well maintained, was easy to handle and the conditions of the camper were first class. Everything worked, hot water, heater, cooker. The layout of the Escaper 2 was very comfortable with ample space. Having said that the thing that very often makes the difference is the people. The reception and dropoff was very pleasant and efficient. The people seemed to care that we had enjoyed the use of the vehicle and were interested in out feedback. May thanks to the Wilderness team we will be back.
Our first experience driving a motorhome holiday in NZ and also with Wilderness. Wildness is a great company to go in terms of the quality and cleanliness of the vehicle. Our Summit 5 gave us the assurance and comfort throughout our 7 day journey and our wildness camping in South Island. Since this was our first trip handling this huge vehicle and freedom camping, staff in Wildness were very prompt and patient, providing details and clarified clearly on all our questions. I would say Summit 5 served us just right, for a family of 3 adults and 1 kid. We were very happy with the vehicle, especially my kids were enjoying sleeping at the upper deck. The camping guide as provided by Wildness is quite useful with GPS location marked. We were happy with the equipments provided by Wildness - camping chairs, table, BBQ etc. and these came in useful during our camping. Overall, we had a good time in NZ south island though the weather was a bit cold. If we were to go for motorhome holiday in NZ again, Wildness is for sure!
Great equipment. Several times as we checked into a Holiday Park the owners, or operators, or other guests commented about how nice our rental unit looked. After two weeks of seeing just about every other rental company I can say our unit was indeed the best looking. Inside was even better with amazing space allocation and spotless condition. Support material was also top notch. A good company with good equipment and support at an affordable price. All in all, a good value.
Enjoyed exploring the South Island in an Escape 2 from Wilderness Motorhomes - found the company excellent with communication when booking and the pick up and introduction was done in a clear and concise manner 1:1. We immediately fell for the interior layout of the van especially having a bed we didn't need to make each night! Kitchen worked well and amazing storage. Loved the comfort of the swivel armchairs at the front. The exterior of our motorhome was a little knocked about but guess that's inevitable with 60,000 on the clock in a hire vehicle. The vehicle itself ran well, had an excellent turning circle and was extremely comfortable especially around the bends. Economical on fuel too.
The only criticism with the bathroom layouts was the location of the toilet on the left was awkward to access - swapping with the handbasin location would utilise space better perhaps! Loved the cupboards in the bathroom. Shower functioned well for when needed. The bed was oh so comfortable despite being very high to climb onto - the ledge at front and left side needed but also a wasted space down the side of bed!
However, overall the hire process with Wilderness was fantastic and we would definitely recommend. This was the 4th motorhome we have hired and would go with Wilderness again!
Tried some of the free camps suggested and they were stunning (just us) and beautiful scenery!
Two couples with motorhome experience rented two Escape 4s, and overall we can rate Wilderness very highly. Every member of the W team was warm, energetic, and effective at their jobs. The vehicle is impressively well designed to pack so many features into its finite space. We used it for freedom camping as often as possible. The first night out of Auckland was perfectly miserable because I could not figure out how to get the heater or the fridge to operate, even after studying the operator's manual repeatedly and experimenting. My wife's feet were like ice bricks that night despite an extra blanket Pietro had kindly given us. The next morning I reached Flavia by phone and she expertly and quickly gave me the solution to each problem. The defect was not in the equipment; the manual was incomplete or just wrong, and it needs revision. We also had a defective extension cord and electricity inverter. In each case, Flavia asked about our route, called ahead, paid for a replacement and had it waiting for us. Two phone apps, from Rankers and Wilderness, proved extremely helpful in locating camps and dump stations, complete with compass coordinates. If I had not rented the GPS navigator, it would have taken twice as long to find all these places, if at all. We had understood that the roads in New Zealand are narrow, but did not fully understand what this meant. Driving a van of this width meant much of the time we had only a few centimeters of clearance on either side of the vehicle. And on the North Island, sometimes we faced many huge commercial trucks charging along on the opposite side. The driving was more stressful than we had expected. Overall, we very much enjoyed camping on beaches, by gurgling streams, at the foot of Mt Cook, and in such comfort thanks to Wilderness's Escape 4, seeing many wonderful NZ sites, chasing endemic birds, and meeting a few interesting people along the way. I enjoyed all my experiences with the team. Thank you!
After a fairly gruelling flight from France, the reception was both friendly and comprehensive. We were delighted with the campervan in all aspects; the van being new and very comprehensively equipped - certainly it exceeded our expectations; camping being well outside my personal 'comfort zone'. A minor problem was reported part way through the 7 day hire and was met with instant resolution. The return was quick and efficient and within just minutes we were on our way. I thoroughly recommend Wilderness and indeed have already done so to my friends here and in the UK who may well be planning a similar trip to New Zealand, which incidentally is brilliant and certainly demands a return visit!
We hired the Freestyle 2 for 25 days and had a wonderful holiday touring mostly the south island plus a week in the north. We chose the vehicle for its size (around 6 1/2 metres so not too big). The bed tucked into the ceiling during the day to maximise cabin space. The bed was very comfortable, although getting down the ladder in the morning could be difficult if you have reduced mobility. This was a fully self contained vehicle (all waste is held) - essential if you want to free camp in NZ. The fridge was a good size and cooking was on gas burners with a good selection of pots, pans and utensils. We cooked in the van about 20 out of the 25 nights without drama, one pot meals became our speciality. Take advantage of the fresh seafood available in NZ, even the supermarkets sell excellent seafood (try the gurnard, pan fried in butter with some herbs - gourmet meal in your motorhome!)
We were able to pick the van up in Christchurch and return to Auckland, staff were excellent - friendly and good at explaining using the van. Only negative was the hard sell on the extra insurance, do some research and understand your travel/van hire insurance. We would definitely use Wilderness Motorhomes again.
We rented a Freestyle 2 for 13 days in October. We had the best experience ever around NZ's south island. The campervan was awesome, easy to drive, good interior space, with everything you need. The staff was very friendly and helpful. Would definitely recommend Wilderness to our friends!
We rented an Escape 2 for 17 days, the van was excellent, with every comfort and very easy to drive. We toured the South Island and tackled every difficult pass with confidence. We wild camped for several nights as well as staying on various sites, mostly to catch up on laundry. For 2 people there is masses of space and having a bed permanently made up is a boon. The coach built body is distinctive and offers so much more than the usual commercial van conversion. We had an issue with a water leak, resolved the same day in Hokitika where we were staying, so top marks for after sale service. Would recommend Wilderness, and am looking forward to renting another van from them again.
We have recently returned to Sydney, Australia, after 4 weeks touring the South Island of New Zealand in an Escape 2 motorhome, hired from Wilderness Motorhomes, Christchurch. This must rate as one of the best overseas holidays we've had, made all the more enjoyable by the motorhome we hired from Wilderness Motorhomes. We chose the Escape 2 because it was a purpose-built European motorhome with an island bed already made up, similar to our caravan back home. This bed was a bit larger than double and had a very comfortable memory foam mattress. Because we were going to be travelling for 4 weeks we wanted as much comfort as possible and were prepared to pay for it. Our only (small) gripe was the shower water not always running away afterwards. The front of the motorhome needs to be a little higher than the back. Everything else worked perfectly. Always plenty of hot water and a cold fridge. The small electric blow heater (supplied) warmed up the inside well. The front seats swivel around to face the dining table which has an extra leaf underneath to extend when more table room is required. We found the Escape 2 easy to drive and economical. It handled the many winding and hilly roads easily although watch that the truck-sized wing mirrors don't collide with anything. We found the Christchurch Wilderness staff, Tania, Bonnie and Mike to be exceptionally friendly and helpful from when we made our booking and on the road. The South Island of New Zealand has glorious scenery and many tourist attractions. Our Escape 2 handled the various changes in weather safely. We stayed in tourist parks throughout, but our motorhome was accredited for freedom camping. We have no hesitation in recommending Wilderness Motorhomes for all the reasons we've mentioned. We loved our Escape 2 and will choose Wilderness Motorhomes again when we travel the North Island.
Our campervan was a dream! Spotless, new, comfortable, everything we needed and more! Service was amazing and I would be hard won to ever book with another company other than Wilderness! Seriously thanks to the team for a great experience.
Spotlessly clean, well equipped motorhome.
Extremely friendly service, kept us updated and looked after us when we accidently caused a small amount of damage to the vehicle.
Having read several reviews on Rankers prior to booking our motorhome and reading some not so complimentary comments for some of the larger companies' customer service, we decided to go with Wilderness. Our experience was fantastic. Communication from the moment of booking to the collection of the vehicle was superb. We collected our motorhome from the Auckland branch following our collection from the hotel (eventually 😉) where we were looked after by Pietro who could not have been more cheerful and helpful. The motorhome was virtually brand new and was excellent. There was everything that was required within the vehicle (apart from some mugs 😕) to make the holiday hassle free.
We received several comments during our trip about the motorhome as well as noticing other holiday makers 'checking out' or motorhome.
I would definitely recommend taking the all inclusive insurance as we had a large stone hit our windscreen which would have cost us a great deal of money otherwise.
I would definitely recommend using Wilderness, I think you receive a more personal touch than the big companies seem to offer.
We received fantastic communication from the very beginning. The staff were so accomodating at every step of the way. The initial introduction to the motorhome was comprehensive, and real peace of mind was given when we found out that if anything went awry the staff were just a phone call away, and were on call over weekends and in the evenings. The vehicle itself was very impressive, and received lots of compliments whilst we were on the road. We had an amazing time exploring New Zealand's North Island and we intend to return in the near future and use Wilderness motorhomes again.
We picked up our German-built Wilderness motorhome not really sure about how we would adapt to a smallish-built rig compared to our large MH back home. But not to worry... the gang at Wilderness had our rig ready to go, spent an hour or so briefing us on the operations, and off we went. As we experienced life on these roads, it became apparent this was the right rig. Power, size and handling was perfect and we quickly adapted to living in smaller quarters. Every time we needed something - cookery, eating utensils, linens, etc, we found it already on the rig with us! The interior was in perfect condition and didn't show signs of wear and tear as do most rentals. As we drove around the South Island we took note of competitors' rigs, many of which were older models in need of updating, making us so glad we went with Wilderness. We found this island to be a camper's dream - all the resources are in place (campgrounds, parks, freedom camping sites and dump stations), for an easy, memorable holiday.
If anyone is wondering whether to tour NZ this way or via automobile, or, perhaps with a more basic camper... our advice is to go with the best. Go with a motorhome - from Wilderness. You won't regret it.
Great camper and an awesome experience. The staff was great and I would recommend them to everyone.
The best campers on the rental market, clean, operational, functional and classy. The staff at Wilderness were helpful and happy, customer service was exactly where we wanted it to be. I hope it stays that way. We will certainly rent a motor home from Wilderness again.
Awesome experience - the Wilderness team was very helpful throughout the process. They convinced me and my wife to sign up for the mountain bikes, which we were really glad we did. I broke the bike chain and they were helpful in directing me to a bike shop and reimbursing me of the costs. The vehicle was in great condition and we didn't run into any trouble. We were glad we didn't go with one of the budget companies or vehicles - the in-vehicle toilet was the deciding factor. Another plus about Wilderness is that they picked us up and dropped us off at the airport. Very nice staff in both Christchurch and Auckland.
Wow what an amazing experience! From time of booking, to returning 'Willie the Wilderness,' we were impressed by the high level of customer service and the overall quality of the motorhome. Unfortunately on our third day we experienced a slight hitch with our van. However upon contacting the Auckland office they responded immediately, arranging for a replacement van to be driven out, despite it being a Sunday afternoon. Pietro arrived with a brand new van and a bottle of wine to apologise for any inconvenience. A nice touch!
The van featured a modern, comfortable and user-friendly layout; with plenty of space to cook, live and sleep. We loved the little luxury features such as a mechanical drop-down bed, large fridge, fly screens, TV/DVD and an internal clothes line. Mechanically the Fiat performed well above our expectations, handling New Zealand's infamous steep and windy roads with plenty of power and great handling. It did not feel like we were driving a six metre, four-tonne vehicle. We even found ourselves passing cars. Enough said.
Due to this fantastic experience we have not hesitated to recommend Wilderness to our family, friends and other travellers. It was a memorable holiday and we look forward to coming back and enjoying it all again.
We rented a campervan in Auckland Wilderness Office. The Wilderness Team, specially Luisa, made it very easy for us (1st time camper-vanners) to have a great experience. She picked us up from our hotel, then at the Wilderness office explained step-by-step how to use the motorhome and gave us good tips for our travels. The campervan itself was new, clean, everything worked and drove very well. Luckily we did not need any recovery along the way, but it was really nice to know that we would be helped in case of an emergency. We will be eternally grateful to Luisa who, after dropping off the campervan on the last day, made an extra trip to out hotel with our passports that we had left in the campervan's safe. We definitely have recommended this company to friends and family!
One little thing that could be improved are the Wilderness Freedom camping guidebooks and map provided with the motorhome as they are a bit out of date.
Just back from our BEST holiday ever in NZ. We rented a Freestyle 2 for 4 adults and found out that it was way too small. Thanks to Tania who helped us rent a newly returned Escape 4 which is much bigger and more spaces for 4 adults. Paid the difference and voila, we were away for 11 wonderful days in our perfect campervan. The vehicle was top notch and nothing was broken or misbehaving for the whole trip. Paid for Zero risks insurance but there were no incidents at all so nothing was claimed. Really glad we used Wilderness for our holiday in the South Island and are now starting to discuss next trip with Wilderness for the North Island next year. Thank you Tania and Bonnie with perfect attitude and clear explanations before and after the trip. Could not have asked for more. HIGHLY RECOMMENDED!!!! 5 STARS PRODUCTS AND SERVICES!!!!
My family and I went on the Breeze. We were immediately comfortable with the unit.
The process from the corresponding of emails to the delivery of the RV was swift and professional. We were thoroughly briefed on the know hows and what nots of the RV. Fret not, if you do forget all instructions, you can simply call the customer service- like we did- when I forgot how to remove the fresh water cap from the RV.
The journey around south island was wonderful and the exhaustion was worth it because we had a nice ‘home’ to rest. There is no funny stuff going on with our RV unit, which goes to show the level of care wilderness takes on all their RVs. We felt safe and that is what matters.
After researching hire car and accommodation options it became clear to me that if we really wanted to be up close and personal with New Zealand a motorhome was the way to go. Being a first time Motorhome user I wanted to make sure we had the right vehicle and plenty of comforts. After researching all the well known options I came across Wilderness. The website was extremely clear and informative and the 0 excess package offered good value and peace of mind. The staff were then very helpful and informative in answer to my emails and phone calls while sorting out the booking. On our arrival the briefing and familiarisation with the vehicle was efficient and thorough. We set off with confidence and the Wilderness phone APP had everything we needed and GPS tracking so we knew exactly where we were and the nearest services and camping options. The other maps and guide books provided had lots of hints and suggestions of how to see more than the average traveller might know about. My hunch was right and we were able to drive right up to the mountains and lakes and just stop and sleep and wake up to the sounds of birds and see amazing sunrises. My car-fussy husband was very impressed with the performance and driveability of the van and we tackled some very windy and narrow roads mostly with confidence! We had an amazing adventure and will do this again with Wilderness and maybe trade up to a slightly larger van, since the Breeze 2 was so easy to handle.
We choose Wilderness because of their good reviews that we found online and we were not disappointed.
The Breeze 2 that we got was in a good condition and drove well. Even though, during our trip, we encountered a few small problems such as broken water pump and leaking shower floor but Wilderness team was very helpful when we called them up regarding the problems. They asked about our current location and gave us direction and made all the necessary arrangement to the nearest workshop available to get them fixed. So, all we have to do was just drove to the workshop.
Thank you for the Wilderness team for making our holiday unforgettable!
For what started out as a tricky beginning to our holiday with cancelled flights and airline 'no care' attitude, Wilderness went above and beyond to make sure we got on the road to start our family holiday. The staff were excellent, particularly Pietro in Auckland, the campervan beautiful and we will cherish our memories of this holiday, Thank you Wilderness - your customer care is second to none :)
BEYOND MY WILDEST DREAMS! I confess I was not looking forward to 2 weeks in a campervan with my two high-energy kids as my husband is the mad camper and was driving this whole thing. The one thing he did let me do was book the camper and from all the reviews it seemed as thought Wilderness were the best quality outfit in New Zealand. Dubbed the 'glampervan' by my husband who is perfectly happy 'roughing it', he did concede that the Escape 4 we lived in for the past two weeks was a marvel of European design and engineering. The camper was warm, very comfortable (seats and beds), quiet and private, with heaps of storage space and drove surprisingly well considering its size. Upon our arrival in Christchurch we were promptly picked up by Bonnie who was wonderfully friendly and helpful, giving us a generous deal on our insurance and extra gear hire, and very patiently explaining all the features of the camper. We were given an extra doona (quilt), pillows and towels with a smile, and then Bonnie offered to wait while we unpacked our bags into all the spaces in the camper so we didn't have to lug the bags around with us! Incredible! The fridge was a very generous size and the kitchen utensils were elegant, thoughtful and spotless - the frying pan was brand new! The next two weeks were some of the best of our lives! The South Island is breathtakingly beautiful, the people are down-to-earth and friendly (and I'm Australian and thought we were a pretty friendly mob!), but I have to admit I was gobsmacked by the quality of the food! Gourmet foodie heaven, in the luxury of our wonderful Escape 4, driving through the most spectacular scenery on the planet! Thank you to all of the excellent and professional staff at Wilderness - we will never forget this holiday!
We have just recently returned from a fabulous 12 night experience in the gorgeous Escape 2 from Wilderness Campers. After much research we were very excited to find Wilderness. They have been amazing from our first contact with them. The staff are friendly, helpful and professional in both Auckland and the Christchurch offices. Our adventure was what memories are made of and the camper was easy to drive and a pleasure to stay in. The features and attention to detail with the design and the little extras the brand prides itself on are sensational and this is why we are already talking about our next holiday in a Wilderness Camper. We were pleased for the heating, the double glazing, comfortable bed and excellent storage within the van that made the journey pleasurable.
We really cant say enough about the company, the vehicle and of course our trip in the South Island was jaw dropping gorgeous. Our only critique would be of our own 'planning skills' and these will be honed for the next trip which we look forward to in the near future.
As professional Landscape Photographers, we've used many different Motorhomes around the world. On our trips we are, quite often, limited by time & resources. It was so satisfying to hear that Wilderness made the effort to pick us up & drop us off from the airport on our arrival & departure. The service was both friendly & helpful & the staff went above & beyond to help us understand all the features of our Motorhome & where we could freedom camp & where we could find powered sites. As for the Motorhome? Well, all I can say is...WOW! They are the best by far. Very easy & comfortable to drive & have all the luxury features you'd find in an upmarket hotel room. Unlike other motorhomes, the bed was comfy & there was ample storage. It was even comforting to know all the windows had double glazing to keep them warm & the cold NZ weather out. I couldn't recommend these guys anymore & you can be assured we will be back again for our next trip. :)
We went with wilderness the first time in October 2014 and we just could not resist the temptation to go again in July 2015 .What can I say that has not been said by other reviewers, the fact that we choose Wilderness again with in 10 months of our first trip again would be testament enough for what they bring to the table. Outstanding service and attitude across whether it was Christchurch or Auckland.
We had a couple of vehicle issues nothing that could not be set right quickly or did not matter and they were really prompt with the follow-up.If at all the one suggestion that I would have is that the campers need to have a bit more power in the engine. It was very easy for the wheels to loose traction over even the slightest slippery surface and we had to be very cautious with the surface that we were camping on. Not to say that we were slipping around on the roads or turns but just that if you were at a slow speed on a unpaved surface you needed to be very careful.
Wilderness Campers were fantastic, we had a brand new Alpine 4 Van and it was the right mix of size, comfort and cost. My wife and 2 children (7&9) were very comfortable and there is lots of storage space both in the van and in the lockers. We travelled from Auckland to Christchurch and never had an issue. We only stayed in a Van park on 2 occasions and that was so we could do clothes washing. The guide books & satnav are a must for anyone planning on free camping and don’t be afraid to blaze your own trail as there are lots of locations not in the books. The van used only 1 gas bottle for the whole 10 night trip and only $160 worth of Diesel. The staff were very attentive and passionate about making sure we had the best time possible. This is our 5th time to NZ and the 3rd time in a Van and Wilderness are by far the best company we have encountered. We will 100% be going back to them for our next trip.
I have recently spent 2 weeks touring the South Island of NZ. It was sensational. I would like to take the time to thank Wilderness Motorhomes for their friendly professional service. The scenery was mind blowing and the Escape Motorhome was everything that I expected.
In this busy commercial world we live in it is a pleasant surprise to deal with a company that is everything it promises to be. Where every face you see is smiling and nothing is too insignificant. I have and will continue to recommend Wilderness Motorhomes to anyone visiting NZ as a relaxing way to explore this treasure trove of a country.
My friend and I go for three weeks on the North Island with a MOTORHOME from Wilderness. It was just insane the countryside, rivers, nature and tranquility.
But I think the Wilderness TEAM has also contributed to making the holiday a success. They got us the motorhome with a brilliant explanation of how everything works. You can make no mistake and camp in winterless northern NZ.
We very often stayed at the DOC camp grounds that you can only stay at when self-contained. You have hot water, a shower and all what you need on board.
Thanks to the team of Wilderness and keep it up.
Greetings from Germany
We received the best service from Bonnie & the team at Wilderness in Christchurch, questions were answered promptly though live chat & emails and nothing was an issue. Quick airport pick up & run through of the camper to get us on the road as soon as could be.
The Escape 2 camper itself was luxurious, comfortable & drove really well. We will definitely be hiring campers through Wilderness in the future
We had a wonderful time traveling around the South Island in an Escape 2 motorhome from Wilderness Motorhomes. These are the best of the best motorhomes, absolute luxury, easy to drive and very well equipped, the central heating is excellent. The staff are very professional and are always ready to help with any issue that may arise. I couldn't fault the Escape 2 in any way. We will definitely recommend Wilderness Motorhomes to family and friends.
Next time we are traveling around NZ, it will be in a Wilderness Motorhome for sure, forget the rest, these are the best.
Thanks to all the Wilderness staff for such a fantastic holiday, will see you all soon again.
John & Anita
A wonderful trip around the upper South Island. The staff were really helpful and full of great advice on how to get the most from our trip. Our vehicle was perfect for our family, and even though we have travelled quite extensively around NZ in the past the guide books provided had some spots we had never seen before.
Wilderness Motorhomes were fantastic from the minute I emailed them about a possible holiday to New Zealand. The staff are extremely friendly and professional. We were collected on time from the airport in Auckland and taken straight to meet our van! Great explanation on how to use the camper van was provided. We had a small problem with the fridge but as soon as we phoned the Wilderness staff they were able to provide prompt information on what to do. The van was in great condition and was easy to drive. I will certainly use Wilderness Motorhomes again on our next trip to New Zealand.
The entire week in the Breeze 2 went by like a pleasant spring breeze. From the booking in June to the drop off, we were greeted and served by smiling hosts who I'm sure enjoy doing their job. I recommend a few things for all who read this- All inclusive insurance- it's a no-brainer for any hirer, the NZ Frenzy book for itinerary planning, use the AA website to check for road closures and warnings daily to avoid nasty surprises, unless freedom camping- avoid a long trip to Milford from Qtown rather choose the bus service.
The pros of the Breeze 2 are endless- gas, 12v dual batteries, endless storage under and over the bed, hill assist for handling windy alpine passes and the entire customer service team.
Cons are maybe the plastic shelf corner bracket and a jammed drawer which I'm sure the next hirer won't experience after I've reported the fault.
NZ is heaven on earth and I'm proud to be part of the wilderness family.
A huge thank-you to all the staff at the Christchurch branch for an absolutely wonderful experience.
It was my husband and I first trip over to New Zealand and we couldn't recommend the staff at wilderness highly enough. From questions in planning our trip to pick up at the airport they made the journey easy. We Hired the ESCAPE 2 for 2 weeks and traveled around the South Island. We ended up hiring the whole package which include zero excess, BBQ, camp chair and tables, snow chain and 5 DVDs. (It was great having a bed in the back and not having to make it up each night to sleep) The Van was modern and had everything we needed. It was great on fuel and so easy to drive. We loved traveling in Winter, short days, but beautiful cool, sunny weather, quiet roads, no queues, empty freedom campsites. The snowy mountains made for great scenery. It was the best trip! We will definitely be planning another one in the near future.
All in all the whole experience with Wilderness Motorhomes was exceptional and we would recommend them to anyone travelling around New Zealand.
Fantastic experience. We are an Indonesian-Australian family, who took a chance on booking a winter touring holiday in New Zealand. The van was fantastic. The service from the office just as good. Very responsive and supportive. Best time to travel in New Zealand: short days, but beautiful cool, sunny weather, quiet roads, no queues, empty freedom campsites. Great scenery. It was the best trip!
This was our first time hiring a camper through Wilderness. The whole experience was very easy from booking through the website to followup phone calls confirming booking details from their friendly staff. The pickup service from the airport was problem free. Bonnie arrived to pick us up and transport all our gear to the wilderness office in Christchurch. After a small amount of paper work we were shown around the camper that we would call home for the next 2 weeks. We had hired the Escape 4 which suited myself, my wife and our 2 children aged 5 and 3. Everything was modern and all in great condition. Bonnie ran us through the operation of the camper and between my wife and I we managed to retain all the instructions. We ended up getting the whole package which include zero excess, BBQ, camp chair and tables, snow chain and 5 DVDs which came in handy for the kids. We also hired 2 x bikes with kids seats which was great because there was plenty of family friendly riding around the South Island. As the Escape 4 was certified freedom camper we ended up spending a majority of our night in freedom camping location around the SI. My wife also found the camper easy to drive and didn't feel like it was to big to control.
All in all the whole experience with Wilderness Motor-homes was exceptional. Very highly recommended and I would look to recommend these guys to who ever was looking to do a camper van trip around New Zealand. The staff were very friendly and nothing was a problem. 10 out of 10
Our fifth time visiting New Zealand in a motor home with various hire companies but a first with Wilderness and what a great experience it was. The complimentary airport hotel pick up and return was prompt and efficient and much appreciated. The "hand over" of the van was handled in a professional manner with everything explained and not rushed. The only slight criticism I have was the "hard sell" on taking out their full cover insurance, but apart from that a great experience. Even though there was only two of us we hired the Escape 4 for 19 days and found this van very comfortable. The mattress in particular was the most comfortable we have ever experienced in a motor home and the shower actually worked efficiently which is a first in our experience of motor homes. Linen, towels and kitchen utensils was more than adequate. Struggled a bit with no microwave but made good use of the small grill/oven. Overall an excellent experience and best value Motor home hire we have had. Love New Zealand so we will be back again and will definitely be hiring a Wilderness Motor Home again.
A huge thankyou to all the staff at the Christchurch branch for a absolutely wonder experience. Your van (Escape2) was very clean, comfortable and awesome to drive. Everything was well appointed and easy to use. If I had some spare cash i would definitely buy one. After 4 days into our trip we decided to extend it because it was home away from home. We have some beautiful scenery in the South Island and it was a pleasure to drive and see it in your van. Thankyou very much and we will be back...
Just got to let everyone know what a great company Wilderness is.
We hired an Escape 4 for our 3 weeks travels around the North and South islands. We were met by Bonnie at their Auckland office and shown around our new home for the next 3 weeks. There is quite a lot to take in after 29 hrs of travelling and i have suggested a printed card be attached to the heating controls which I found confusing to work at times, never having used a motorhome before. Saying that, a quick call to Bonnie and everything was explained again and we were warm and cosy for the rest of our holiday.
The van was clean, tidy and equipped with everything we needed. I must say it was a pleasure to drive, without any faults and because it was bronze in colour and a sleek shape it stood out from the white box vans from other companies, nice!!! The fixed rear bed was comfy and I'm told by our son the pull down bed was equally good, though he would have preferred a quilt rather than a sleeping bag.
External control were easy to use, but people need to look for the tap set back from the 'grey' water outlet pipe. It taught me to bend more and look!!!.
Overall we were most happy with the company and the lift to Christchurch airport was a nice touch.
Hope to see them all again soon.
First rate from start to finish. The camper was everything we could have asked for and was so warm at night despite the winter conditions. The Christchurch staff could not have done or explained more and we felt very confident as we set out on our adventure. Our camper was cast many an admiring glance from those who had hired from other providers - with many fellow campers wanting a peek inside. We are now a part of the Wilderness family and could not see us renting from any other. 5 stars!!
We (my husband, 11 yr old daughter & I) had the pleasure of renting a motorhome from Wilderness. It was such an awesome and unforgettable experience from the day we picked up our motorhome till the drop off day. We enjoyed every minute of our journey and that started all when we were received by the most friendly and helpful staff you can imagine. Not just were we showed and explained how the motorhome function but we were also given some important tips on freedom camping around the areas we intend to visit.
We found the vehicle in excellent condition with everything working to our satisfaction. It was neat and tidy inside and out. The journey went without any issues and there were even a handy, easy to use guide to consult when we got stuck. The driving in the motorhome was exceptional and comfortable. It drives like a dream on the open road with the cruise control on. At night we slept crisp and warm. We took the Freestyle 2 which is a compact but spacious vehicle with everything we needed right there.
We can't wait to take out another motorhome from Wilderness soon. The professionalism, enthusiasm and can do attitude of the staff and company is second to none.
Thanks so much Wilderness!!!
Best Holiday ever in my life, I booked a SUMIT 5 it was wonderfull and economical in fuel wise and the campervan was very neat and tidy. Extremely comfort bed. According to their prices we get a luxary and comfartable van. It was an fantastice Experience. Whenever i will come next time to NZ i will book the campervam through wilderness. Highly recommened.
Thanks Wilderness Team,
Best holiday ever. We toured the South Island in winter. It stated with the welcome board they made for us it gave it a real personal touch. Bonnie at Wilderness in Christchurch was really friendly, helpful and full of lots of tips. The camper was really clean, spacious and the shower was great. We didn't plugin for about 3 days and the water was still hot. The large fridge was a bonus as it could fit a weeks worth of food in it. The best part was the heating which kept us cozy and warm especially as it was -10.c outside. I was a bit worried as I have never driven motorhome before but it was surprisingly easy and the diesel was really economical. The camper came with a really helpful frenzy book that had great information, tips and directions as well as some hidden gems of local attractions. The website was also helpful giving up to date information about things to do and it was really easy to use. We are already planning our next holiday - this time the North Island and we will definitely be using Wilderness.
More hits than "The Beatles"
This motorhome looked like it had been loaned to a learner driving school. 23 dents, scrapes, scrapes at last count and only 3 straight panels. The sunroof had to be duct taped to keep out the wind noise by the mechanics. Some clown polished the floor with a silicone based cleaner so that it was that slippery in the cabin you couldn't stand up. A gas bottle with only one days gas supply. They even managed to get a hole in the bathroom door. the speed buzzer was set to go off at 90 km/h, fine except the speedo read 6 km/h high by GPS, so the buzzer went off at 84 km/h till i stopped and turned it off. The electronic fuel gauge had a mind of its own and would fluctuate the fuel range by 100km up and down,Definitely the worst looking motorhome on the road that we saw in our months travel. very disappointed and would not hire from them again.
Wilderness Motorhomes responds:
Thanks for taking the time to write this review Peter. We are really disappointed that your Wilderness experience didn't meet your expectations. Maintaining our fleet to the highest standards is a priority for us. However, during the busy summer season it's not possible to repair every minor scratch and scrape and keep the vehicle constantly available for hire. That's why all our motorhomes get a thorough make over in the winter when we're quiet. Unfortunately, the motorhome you got hadn't had its winter make over. We're really sorry about that. We will review our fleet scheduling to ensure that the vehicles with more than a couple of scratches and scrapes go to the top of the make over list. We are totally committed to maintaining our reputation as the best in the business. We hope you will give us another shot to prove this to you when you're next visiting New Zealand. John Managh, Managing Director.
We travelled the South Island in an escape 2 for almost 3 weeks in July and it was the best holiday we have ever been on. Wilderness were fantastic to deal with from start to finish and the van itself was just perfect. Highly recommend wilderness if you are planning a campervan holiday in NZ, they would be very hard to beat!!
Fantastic! We toured the South Island for 10 days in July in an Escape 4 and it was perfect. The van is a breeze to drive and I do not have experience of driving anything bigger than a regular car. The interior and exterior design is just brilliant for function and aesthetics. I had never liked the look of campervans before I saw this one but now am a firm fan. Not sure why the rest of NZ companies have not converted to the 'Euro' style vans. Extremely comfy beds, kitchen well appointed, comfy seats for us and the kids, lighting well thought through, and most important of all in July, the central heating was amazing, kept us toasty warm even when -12 outside by Mt Cook! Astonishing really and the choice of gas (when not plugged in) or electric (when plugged in) meant we were good to go wherever we camped and it never dried out the atmosphere as the ventilation is great. There is masses of storage even for the huge number of winter woollies we took and Wilderness looked after our suit cases while we were on the road.
I could go on but suffice to say this was a great holiday and we could not fault Wilderness or the vehicle. Thanks!
My wife and I made a trip to NZ and chose wilderness for our campervan and it was certainly fantastic! We were planning to hire an escape 2 at first, but when we arrived our campervan was having technical problem, and they provide an escape 4 for us. It was a little bit of a let down, but it was OK. The campervan was clean, neat, and well equipped. We especially love the design of our campervan, it was elegant, simple, and different from other campervan that we met along the way.
The campervan was easy to drive, with all its features, it's just like driving a large car. We were travelling in late fall, where the temperature is quite cold, considering we are coming from tropical country. One thing that we think need an improvement is the access of LPG Gas Bottle required us to go outside the campervan in such a freezing cold, to turn the gas on. It will be much nicer if we have access to the bottle from the inside, so we don’t have to leave our nice and warm inside cabin.
We took the all-inclusive insurance, which really come in handy, since we got a ‘little’ unfortunate and unexpected events during our trip to lake tekapo, and it all solved nicely by assistance from wilderness team. Our windscreen got chipped too, and we got a little problem with our heater, but it was quickly solved.
Cannot recommend wilderness enough! It was a very pleasant trip, and I really am in love with NZ. Thanks to wilderness! :)
nurul asyikin mazelan
Fantastic experience! We chose Escape 2 for our North Island adventure. The van was superb! got everything you need, very clean and well equipped. The service was super awesome. They got very friendly staff. Thank you especially to Pietro, Marcel and Monica for attending us right from the beginning until we returned our Escape 2. And not to forget, huge thanks for the special arrangement of my hub's surprised birthday celebration. I would strongly recommend Wilderness to all for their super awesome service and beautiful collection of motorhomes.
Jose Luis Diago Uso
Excellent motorvans and excellent service.
Just for mentioning, some not as good points: we had some problems with the heating last 3 days; and although we were happy to take the all-inclusive insurance, we would have appreciated more information about it before arrival.
Thanks for the great 10 days we spent in the South Island with 2 Escape 4 motorhomes.
Just got back from a 10 day trip in the South Island in a Wilderness campervan. They were extremely helpful and professional, and the van itself was a blast. We got a little upgrade because we came in the off-season so had an even nicer van than we initially thought we would get. Bonnie in the Chc base camp was super helpful in getting us started. Highly recommend getting the Maximum Insurance pkg, as we had a small break within moments of driving away from base camp :( I will definitely be referring them to anyone else wanting to rent a campervan in NZ!
Went on a 10 night holiday with Wilderness Campervans and cannot recommend them enough. From the time of booking to the return of the vehicle the service was superb. We hired an Escape 2 – ideal vehicle to travel South Island of New Zealand in style and comfort. The van is equipped to allow freedom camping with ease which is the way to experience NZ at its best. The double bed is in situ all the time so great not having to make up a bed at the end of the day. The fridge is a good size, ample of space to store that necessary wine! Although we were on holiday out of season the van was more than warm with the gas central heating. Economical to run and hot water when you need it made this more than glamping ! Would highly recommend Wilderness Campervans – for that 5 star experience – you wont be disappointed.
Wilderness motorhomes were fantastic, so glad we chose them over some of the bigger companies ! Their service was very personal right from the start when I was looking to book, they answered questions right away, and were very helpful in our planning of the trip, The vans are best out there, clean, spacious, and stocked with everything you could think of, we didn't need to take anything, very fuel efficient too ! Cant wait to travel with wilderness again soon, was the perfect holiday for our family of 5.
We had an amazing trip to NZ North Island in a Wilderness Motorhome (Breeze 2). They are really well laid out - toilet, shower, great little kitchen and comfortable bed - even more comfortable than many hotels we've stayed in. We were sad to leave our little travelling home. We will definitely use Wilderness again when we next travel to NZ.
Excellent service from start to finish. Good quality modern motor home with everything required supplied all in with the price, unlike many other companies who seem to offer good prices until they start adding costs for the things that should be included. I will definitely use Wilderness again when I return to New Zealand. It is undoubtedly the best way to see the beauty of NZ while retaining the freedom to stop and stay where the fancy takes you.
It was our first time to Aotearoa we spent 12 days traveling the North and South Islands in a Breeze 2 and it was AWESOME!!!! The team at wilderness really knows how to treat their customers. I'd like to send a big Mahalo to Frances, Tamara, Flavia and Luisa for making our first trip to The Land Of The Long White Cloud truly MAGICAL!!!! We will see you guys next year and we gonna need a bigger vehicle for the rest of the Family will be joining. :-) Aloha from Hawai'i and till we meet again.
We traveled the South Island for 14 days with our three kids and we loved the campervan experience. The van was new and clean and they went through everything with us so we felt confident leaving. It was our best family trip ever and I wouldn't hesitate to use Wilderness Motorhomes again. Highly recommend!
Great company! Had no issues with the van except for a headlight that blew but was easily fixed by calling the number they supplied. We had it all fixed within half an hour. The van was great to drive and very economical.
The customer service was great with pick up and drop offs from our accommodation. They explained everything with us in great detail before we headed off and were quick to check everything over on the drop off which was nice!
The only downside may be that it was not equipped with handy travel packs for those only hiring for a week or so. We had to buy large amounts of cleaning products that we barely used. Maybe it could be an optional extra?
It was our first time visiting South Island and having book our Escape4 with Wilderness is simply one of the best choices we have made for this trip. The decor of Escape4 is really nice inside out. The storages places are so cleverly designed that we did not have any problems storing our hardcase luggages and still have enough room to move about. The night setup for the 2nd bed to be pulled down was impressive, making our campervan night experience a really cozy one. Kudos to the blanket provided which kept us warm every night, superb quality. As a driver, despite the size of the campervan, I must say it was easy to drive at comfort, and yes even negotiating the sharp bends across the mountain regions.
What also impressed me was the personalized touch that Wilderness Staff gave. Being this our first campervan experience, Mike who knew that we are running short of time as we are heading for Lake Tekapo the very day was really helpful in giving us a quick but sufficient brief on how the campervan operates. Coming back, Mike even took a trouble to return my sunshades which I accidentally left in the campervan back to our motel in city centre. This was the extra mile he took which I was not expecting.
So once again, Wilderness is indeed the fuss-free campervan choice for fuss-free people for a chill-eat-see-walk-sleep NZ experience.
Gloria & Kerry Sully
Burstner Escape 2 motorhome—Kohanga—touring 3500 km NZ’s South Island for 20 days
Kohanga is quite the gal. She’s got enough storage to be your permanent home. You unpack once—you can change plans without having to worry about the inconvenience—and cost—of being in a car and having to cancel reservations at B&Bs or hotels.
You can put a lot in her garage, including a bbq that’ll cook everything to perfection. Her streamlined layout features a kitchen tricked out for a chef, a bed you don’t have to put away, a shower separate from the biffy and comfy seats that cushion the ride.
She’ll go anywhere you ask. The first night she navigated the dark detour to Fleur’s Place in Moeraki, braved the snowstorm from Lake Manapouri to Queenstown, trundled 38 km of gravel to Paturau and loved her freedom camping spot at Glenorchy. And there’s no small print in the contract forcing her to stay on sealed roads!
She followed our directions to good spots, too. Butcheries like Leckies in Dunedin and Philippe Gauthier’s in Nelson, fresh fish shops like Harbour’s in Frankton (Queenstown ‘burb) and Guytons in Nelson and bakeries like the Swedish in Nelson and Fergburger’s in Queenstown whose amazing meat pies she heated up in her little oven.
Kohanga’s more than a pretty face—she comes with her favourite books: Scott Cook’s fantastic NZ Frenzy (of which we did 20 of his 150 hikes), an atlas of detailed maps that includes locations for Kohanga’s ‘bathroom breaks’. Everything about her is in shape, and Wilderness cleans her up real pretty—Kohanga looked and smelled brand new despite 28,000 km under her belt.
Wilderness really care for her—we saw that from the minute we expressed an interest in her many months ago, when Mike introduced her for the first time during our 1-hour briefing and when she (and we) were welcomed back.
Kerry & Gloria Sully
We had a great experience with our Breeze 2 motorhome. The team at Wilderness were very friendly and helpful. We would certainly recommend Wilderness to our family and friends. We would use them again and our motorhome was very clean and comfortable for the two of us.
It was a pleasure dealing with Wilderness
The van was ready to go when we picked it up and it was as good as it looked on the web site
We had a small repair to be made to a screen and Wilderness directed us to repairer who got us on our way quickly and provided us with some excellent local knowledge
The van was first rate and I would definitely recommend Wilderness
We returned recently from a 6 weeks camper van trip which we did in the Dart 2 from Wilderness. All in all we had a great overall experience and I would highly recommend any camper van rental with Wilderness. The service was great and the staff very friendly. The Dart 2 was the perfect size for two of us and we did not regret our choice. We were a bit unlucky with our car, as it had 3 different mechanical problems and had to be exchanged finally. However, the company dealt very professionally and in a timely manner with any problems. Highly recommended.
Mark and Kim Vincent
We love the RV.
My family has just spent the best 15 days in an Escape 4 from Wilderness Motorhomes made even better by the friendly and extremely helpful staff. We're newbies to the motorhome scene and are so glad that we chose the Escape 4. Easy to drive and very comfortable. So sad to come to the end of our adventure.
Certainly a charismatic way to travel New Zealand. So many small details are taken care that only pure driving enjoyment and an appetite for experience is left.
Our journey will be a very tasty memory.
We had simply a fantastic experience with our Wilderness camper van. The customer service was outstanding (especially Luisa and Marcel), and the van was immaculate. We had planned on camping for 10 days on the North Island, and going the rental car/hotel route on the South Island but we had such a fantastic experience with Wilderness, that we cancelled our hotel/car and got another Wilderness camper for our South Island trip. We are already planning our next NZ vacation with Wilderness.
Tim and Cindy Moore
My wife and me are just returned from the three week journey to New Zealand and are still collecting memories and impressions on this beautiful country. It was much shorter than we would like and there are so many things and places more to see. Maybe some other time ...
Anyway, traveling with Wilderness Motorhomes' Dart 2 has been a great pleasure. Everything from pick-up to drop-off functioned excellent just as expected, accompanied by very kind and helpful staff. The van was impeccable, clean, very well equipped and utterly comfortable for two. We preferred to stay in camping places, but staying overnight in wilderness would not be much lesser delight.
In short, I was very satisfied with the service and would highly recommend the company to anyone planning to hire motorhome in NZ.
My husband and I rented one of the small campervans, a Dart 2, for our 3 week holiday in New Zealand.
The experience was amazing, and the campervan was a great part of this successful adventure!
We chose the Dart 2 because it was a small van (though when we first took it thought it was quite big, but we quickly got used to it), agile yet comfortable to cook, spend time inside in the evenings and sleep.
The experience was that the van was very well designed inside, with all the kitchen amenities and bed linen/towels, a very comfortable bed, and extremely clean. On top of that it was easy to drive, powerful to drive on the sometimes steep roads in the mountains and with a relatively low fuel consumption (less than 8%).
We loved to spend the evenings/nights doing freedom camping, and it was definitely not a problem with regards to power. We had the fridge on all day, and the lights after dusk (always with caution), and never run out of battery and only slept on campsites when we wanted a proper shower or there was no alternative in the area we were.
All in all, a great experience! We would definitely choose Wilderness again when we return to NZ! The agility process and friendliness that we experienced during the booking stage was maintained, if not exceeded, during our welcoming and stay in the country.
Keep up the good work! :)
We rented a van camper from wilderness for about 50 days. The service we got was nothing less than outstanding. Starting from a well designed and maintained Van throgh exceptional service with each and every issue that we faced along the 8000 km long trip we took at that van. Highly reccomend using Wilderness
We were first timers with the campervan, and Wilderness made it easy to plan an amazing adventure. Having it stocked with all the kitchen tools and linnens was key. Also very glad the BBQ and outdoor tables and chairs came with our insurance option. The freNZy guide book was clutch, as most of our activities were planned using it and our best campsite by far was recommended by the Wildernesst book.
The promised service from Wilderness beat competitors and was delivered in full. A huge advantage was their willingness to store suitcases for us. All other companies refused. I would certainly use them again and recommend them without reservation. Do book early for cheapest deal!!
Harm de Bruin
Awesome! We had a tremendous service when we picked up our van in Aukland. The very helpful and service-minded Monika explained everything very clearly.
We had 2 little problems with the van. First, the battery was low, so at our first Wilderness-night we needed to go to bed very early (when it became dark, lol) because the battery wasn't running and we could'nt use the lights or waterpunp. Second, like most of the campervan-hirers, we were confronted with windscreen damage. More important, the service from Wilderness was really OUTSTANDING! We just gave a call, we went to a motorhome in the neighbourhood and it was fixed immediately. Really immediately. What a great service.
We also got a GPS and 3 travel books from Wilderness, which we could use during our stay in NZ. These books were just awesome! We got in places we wouldn't go, if we just followed our own plan. Off the beaten path!
Even the service by dropping off our campervan (and say goodbye to him) was great. I will stronly recommend Wilderness Motorhomes to any other NewZealand traveller. Not one of the big companies, but a nice and small company where they will do anything in their reach to make your stay as best as possible!
Harm de Bruin
This was the second year running we hired the same Dart2 camper van from Wilderness and that must count for something, however in spite of the fact that we were looked after brilliantly my Monika on arrival and departure we were slightly disappointed by the less than perfect exterior of the van which with scuffs and scrapes was not as pristine as we had expected it would be and certainly not up to the standard of the other Wilderness vehicles on the forecourt. We had a great month on the North Island and the VW T5 base vehicle proved as before to be very reliable and comfortable and like a car to drive and park. Apart from the solar shower which proved to have a split in it (we could live with that) and a dodgy fridge door catch, everything in the van worked as it should. All in all a good experience which I would recommend to others.
Excellent from start to finish. Website, booking, and payment were simple and clear; customer service was great, the Wilderness team answered email questions and requests quickly and in a friendly way. The vehicle was of high quality and comfortable. The pre-trip demonstration and briefing were very helpful. The online guidebooks and materials were very useful. The return process was quick and easy too. All in all, a wonderful experience; we have already recommended Wilderness to friends, and will use them again next time.
Just had an amazing few days in an Escape 4 motorhome. Great vehicle, amazing service from the team both in Christchurch and Auckland. Nothing was a problem to any of them. Mike was fantastic from the time he picked up up at Christchurch airport. Went through the vehicle with us in great detail and gave great tips. Looking forward to the next time I have the privilege of dealing with Wilderness. Definitely first choice.
We rented the Freestyle two for three weeks and had a fabulous time. This was our first time using a campervan and the instruction booklet provided with the campervan was detailed enough to guide us through all the various things you have to know! We only had to make one phone call to Wilderness while we were on the road and they guided us through easily and with one phone call. We're looking to go with them again next year when we visit the South Island!
Rita & Robert Jan
Based on the excellent reviews of Wilderness on Rankers we rented a Base Jumper in 2011. This was an amazing experience and a confirmation of the reviews.
When we found out that Wilderness added the Bürstner Ixeo Time 586 (FreeStyle) to their fleet in 2014, it was an easy decision to go for another holiday with a Wilderness motorhome in wonderful New Zealand.
The booking was arranged quite easily and later we decided to book extra stuff (like bikes), which was taken care of in a whiff.
When we picked up the almost new Freestyle 2 in Auckland, it became apparent that it would take a bit longer than anticipated, as our predecessors did not treat the motorhome very well. Which was not an issue at all, because the explanation how things worked could be done in a similar van and we were offered to use one of their personal cars to do the shopping in the nearby supermarket which had to happen anyhow. And obviously after that the Freestyle was back in an impeccable state!
After that small hiccup we were on our way for an amazing 4 week trip on the North Island and did not have any issue with the Freestyle at all. We enjoyed it tremendously and were helped a lot by all things were Wilderness adds value, like the books from Scott Cook with the Wildernessts and his 'obscurities' off the beaten track. We especially enjoyed the smart layout of the motorhome, which is excellent for two persons: the car is not too long (5m99), yet very spacious and with all the comfort you can think of. The fold-down bed is very comfy and disappears at the ceiling during the day.
It was tough to say goodbye to our home! While back in Auckland, we discovered we forgot something in the van. So we called Monika who found the item and they arranged there would be somebody in the office on our way to the airport (early Sunday morning) to pick it up. Another token of caring for the customer!
We will definitely be back and will go for Wilderness again!
Wilderness were amazing! We had a brand new motorhome for our 6 week trip to NZ. Booking was easy and we were picked up from the airport and the base was just around the corner. On arrival, we were fully briefed on how it all worked, directed to the nearest supermarket etc and there was an emergency line to call if there were any problems. Obviously over 6 weeks, the odd thing went wrong but staff were on hand to help and offer solutions or repairs wherever we were in the country. I would highly recommend them to anyone - we had personal service, and the best of care.
We had a marvelous time in our home away from home. It was very comfortable and made our three week driving in NZ very easy and comfortable. The Wilderness support team was great to work with. From the start of the process through our actual trip completion they were very prompt and responsive to our questions and needs. We would highly recommend them.
An excellent service once again, Wilderness! Our fourth New Zealand adventure in one of your motor homes was another great success. From booking months beforehand to the vehicle collection and driving away from the base, the service and efficiency were second to none - super, friendly staff who patiently explain everything with a smile (it was great to see Bonnie once again and enjoy some laughter with her in the Christchurch base). When we had concerns about the heating and fridge, an engineer was organised to visit our campsite very speedily in order not to delay our travels. If you could just wave your magic wand with the weather as well another time, that would be excellent - torrential rain seemed to follow us wherever we went on this trip! Thanks, Wilderness, we hope to be back.
My partner and I had a wonderful experience with Wilderness. We were picked up right away from the airport, and started our adventure in a Dart 2. We traveled around for 2 1/2 weeks, traveling from Christchurch to Auckland. The Dart 2 is a great van for a couple, as it is simple to drive and is easily parked around cities. We also found it to be a good size when navigating winding, narrow highways in the South Island. Prices were somewhat high, although we booked in the high season and on somewhat short notice. The van functioned well, apart from a few maintenance flaws we encountered toward the end of our trip (notably a leaky sink drain), although we well understand that these things happen. Overall, we really enjoyed our experience and had peace of mind that the vehicle we were living out of was well maintained, safe and comfortable.
We had a small VW camper for 24 days and did 6,000 km from Auckland to the south of the South Island and then to the north of the North Island and back to Auckland. We saw many many different sights! The vehicle was excellent, quick and nimble and a dream to drive. It was perfectly equipped and very comfortable. The service from the Wilderness team was very friendly and professional and we felt very welcome from the minute we were picked up.
John and Mary, Wiltshire, UK
We enjoyed a fantastic 3 week touring holiday getting around some of beautiful New Zealand.
The reception staff at Wilderness, Auckland were excellent. The lady explained everything in a very simple way, didn't try to upsell anything and helped point out best value for money options.
The Campervan we had selected was ideal for a couple (I 650) travelling around. Big enough to have all the facilities and small enough to park and manoeuvre easily. It also allowed us to keep the double bed permanently made up, thus avoiding having to assemble it each night.
Importantly, we selected the automatic gearbox which made for much easier driving up and down the numerous hills.
Being slightly picky, the van was a bit scratched and had a few dents ( but was very clean inside and out). The angle of the TV meant it was difficult to watch the occasional DVD.
Also, there was a slight hiccup with arranging transport back to the airport from the Christchurch base.
However, it was an outstanding holiday, and I would definitely recommend both New Zealand and Wilderness Motorhomes to anyone thinking of holidaying over here.
Me and my parents started our trip in the beginning of january. We picked the caravan up in Christchurch and travelled around on south and north island. We loved it to stop on the way, where you want and had you own little kitchen and cooked a tea in the break. We highly appreciated the perfect service of Wilderness providing in advance many helpful information about camping, the warm welcome in Christchurch for example the names on the sign ;), very friendly people and the good introduction in the campervan. Brilliant customer service from start to finish. Near the milfords sounds we had a damage with our left mirror, we called to wilderness an they helped us very friendly. We cleared things up with the insurance according to our delivery of the caravan. So we could enjoy our next ride. Would highly recommend Wilderness to anyone and will definitely use them again when we return to stunning NZ. After 3.000 km, many very nice and beautiful places in our mind we drop off our caravan in Auckland and my parents flew home to Germany.
Thank you for the nice time. Would highly recommend Wilderness to anyone and will definitely use them again when we return to stunning NZ.
My boyfriend and I rented a Dart 2 for our 3 week trip to NZ and it was perfect! The van was spacious for two people, very clean, and well organized. The gas milage was even reasonable! Having a campervan afforded us the flexibility to explore many areas of the country the way we wanted to.
Wilderness customer service was great all around. They were very responsive to emails during our booking process. All employees during pick up and drop off were very genuine and friendly.
I would recommend Wilderness to anyone traveling to NZ looking for a great campervan experience!
have tried all of the rest and find Wilderness is SIMPLY THE BEST having just completed our second trip with them.
The whole experience from vehicle quality to customer service is outstanding
We hired the Dart 2 from Wilderness for 4 weeks and travelled 4.500 km across the North and South Island. The Dart 2 is a very good choice for 2 persons, much space inside, comfortable bed, easy to drive and park. Good value for money... We highly appreciated the perfect service of Wilderness providing in advance many helpful information about camping and visiting New Zealand (e.g. The NZ Frenzy Guide), the warm welcome in Christchurch and the good introduction in the campervan. Friendly and helpful drop off with Marcel in Auckland! We would definitely recommend this company and will choose Wilderness for our next adventure in New Zealand.
Wow, what an amazing 6 weeks in our amazing mini home the Dart 2 (we named him Estevan) We considered going for a bigger camper but fortunately there were none available for the period of time we booked, I say fortunately because the Dart 2 was perfect for the 2 of us. Not cumbersome to drive, nippy and easy to park anywhere. We had no problems with the van at all, the service was great and we found the frenzy and freedom camping guide a great help! The bed was really comfortable compared to other small campers we have rented in the past - where you may as well be sleeping on the wood. As we had the van for so long we did purchase some extra pillows as the ones provided were a bit limp. I wouldn't bother paying for the wifi router unless you are really desperate to have wifi when freedom camping as most cafés give you some access and it's much cheaper to purchase your wifi megabytes from campsites when you do hook up for a few days. I am now jealous whenever I see more wonderful New Zealand photos appear on the Facebook page and hope to come back with children in years to come!
Right from the first contact you are in expert hands. Once the booking is made you receive regular information to help you organise your trip. You get downloads from top travel writers and many tips. The motorhomes are Burstener and are stunning. Ours was a four berth with one fixed double bed with shower and toilet. Collection was easy with everything you need in case of problems and the features expertly demonstrated.Everything about this company is superbly proffesional and I can reccomend them highly. A five star experience with a 5 star motorhome.
This was our first time using Wilderness motorhomes and we were thoroughly impressed. The ease of booking, communication of booking and preparation prior to picking up vehicle and friendless and efficient staff. The price we paid for our 4 berth motorhome was very good value for money.
On collection of our vehicle Luisa, was very welcoming and detailed with explaining all the various components of the vehicle and little tricks we needed to know to get going. Every detail was covered thoroughly which meant we had absolutely no issues on the road.
The condition of the vehicle was of a high standard. There were a few minor wear and tear items we addressed with the team with regards to the furnishings and interior but easily fixed from their side.
It was a very comfortable journey and one we wouldn't hesitate using Wilderness for on our next!
Thank you to Luisa and the team, we will definitely be in touch for our next big adventure.
Me and my girlfriend hired a Dart 2 on our 3 week trip around the North and the south Island, the van was brilliantly kept, it had everything we needed and more included, the bed was very comfortable as well. The customer service from Marcel was brilliant from the moment we arrived. My girlfriend unfortunately left her purse in the van, and only realised when we got to the UK, Monika couldn't have been more helpful with getting the purse to us, much appreciated. I would highly reccoment Wilderness, we will certainly use them again when we return!
We hired the Dart 2 from Wilderness for 3 weeks and we cannot rate this company highly enough. best customer service I have ever experienced.
We drove the camper van for 4000km during our trip through the south island and the camper van itself was in immaculate condition and provided us with everything we needed.
The customer services at Wilderness is outstanding, providing us with all the support we needed. We would definitely recommend this company and use them again in the future.
Would highly recommend Wilderness to anyone and will definitely use them again when we return to stunning NZ. Right from the get-go, the staff were efficient with email communication in our planning stages. They were warm, friendly and very helpful in person. We even got a free bottle of wine because we had to wait 15 mins before 'checking in' (even after we pointed out that we arrived 40 mins behind our scheduled pick-up time!)
The van was in great condition and perfect size for a couple (Dart 2). I assumed driving would be difficult around some of NZs little roads, but the VW handled them like a dream. Can't beat those German engineers!
We never had the feeling we were dealing with an uncomprimising, big multinational. When we returned the van The staff were relaxed and reasonable about the little breakages we caused and they paid for our taxi to the airport!
Overall, really can't fault Wilderness at all. They try hard to impress and they deliver, hence my 10/10 rating.
P.S. The freedom camping guide we received was excellent!
Brilliant customer service from start to finish. Monika was incredibly helpful when we had a problem with our laptop. The Dart2 was a compact well organised and comfortable small van which was immaculate. I really can't thank staff enough for their warm welcome, patient approach and willingness to help. A great experience.
I was lucky to even find a campervan to rent and was thrilled when Wilderness had one in Christchurch that I could rent for a couple of weeks at the end of December. I drove the van one way from Christchurch to Auckland.The campervan was just the right size for me; it was relatively easy to figure out how everything worked. One little snafu--I wasn't told that the ignition will NOT work unless you wiggle the sterring wheel. I had to call AA for assistance, but then a friend figured out the issue and told me what to do. The van had no issues whatsoever and it was really easy to drive. I had a fantastic time exploring the South and North Islands (wine tasting along the way, of course). It was a bit tricky finding the location in Auckland, but the GPS saved day!
I had a fantastic trip with Wilderness motorhomes! Communications prior to picking up the camper were fantastic. My campervan was in great condition and mechanically felt really solid and well maintained. when I arrived to pick up and drop it off I was warmly greeted my Wilderness staff who were friendly and very knowledgeable.
Wildness campers will be my first port of call (or perhaps second... maybe my relatives should be first!) next time i head to NZ!
We wanted to provide some very positive feedback about Wilderness from whom we hired a new Escape 2 motor home in November 2014. The whole experience was excellent - our initial reception at Wilderness' office at Christchurch airport, the explanation of the motor home and our hire contract, the service whilst we were on the road (we suffered a cracked windscreen), the motor home itself and the checking in of our vehicle at the end of our trip. We will definitely hire again through Wilderness.
Just returned from NZ and had a great experience driving a Wilderness campervan from Christchurch to Auckland. Since before my arrival they were extremely supportive and helpful. This was the second time that I drove across NZ, yet this was the first one that I did with the help of Wilderness team and I can only say that this second time was way more comfortable. Can`t wait to go to NZ and drive across this amazing place one more time. Cheers ;)
It was an absolute delight to travel the North Island in a Wilderness Motorhome! Right from the start, the Customer Service was great! Everything was explained very well. We had our 4 month old Baby with us, and whenever he became restless from travelling, we were able to pull up ANYWHERE :) So modern inside and out, really easy to manouver, not to mention great on fuel! Could not fault the Motorhome at all, and all the extra camping equipment (outdoor table, chairs, and BBQ) were so convenient. Can not wait for our next trip :D
First time in NZ and in a Campervan. Wilderness made it a perfect experience with extreme friendliness and helpful from beginning to end! Also gave me the best price by far and a lovely campervan (Breeze 2)....definitely the best van i saw while driving around NZ. Also no hidden costs or anything!
In October 2014, we rented a Dart Motorhome for a 50 day trip in New Zealand. We collected it and dropped it in Christchurch, after touring South Island. We had a great and enjoyable holiday, to which Wildnerness' friendly and efficient staff so enthusiastically contributed. Their assistance was so helpful through the whole procedure of the initial query, the booking – answering all our questions in deep details, collecting us from the airport, and of course – during the journey itself. The campervan was very well equipped and in fully working condition. We loved driving it, as well as spending our nights in its comfortable double-bed and having our meals looking out the windows of our temporary "home".
On our first night of the trip we had a technical problem in the campervan. We called Wilderness, reported it, and were told it will be taken care of. The next morning, 3 hours away from Christchurch, a replacement campervan driven by Wilderness' professional driver, suddenly appeared. He brought us a gift – a box full of delicious treats and an letter of apology (it was nobody's fault ) signed by Flavia, who were so considerable and helpful during our whole magnificent vacation. Later on, we had two more minor problems which were also dealt with in a kind and professional manner by lovely Wilderness' representatives, Claudia and Monika.
We have no doubt we would use Wilderness the next time we tour New Zealand!
Thank you so much, Wilderness staff!
we chose a VW dart campervan and had it for 16 days,exploring the south island( you should have 3 weeks to do it properly)
the people at wilderness were very helpful.we arrived late because of plane delays,but it was no problem.extra blankets and some other stuff, no problem.
the VW was easy to drive,very economical (13 km/liter)
and diesel is still cheap in NZ.
a pleasant surprise after our USA trip where the motorhome did 5 km/liter...
the couch converts to a bed quickly when you get the hang of it,and it is just the right size for two people.
the diesel engine is powerful enough,the ride is comfortable and it is not very noisy.
we drove about 3000 km and were very satisfied with it.
no malfunctions, it was well kept,even if it is one of their older cars with 180000 km on the clock.
the rental price was reasonable for what it offered( just before the high season) at about 80 euro/day excluding insurance.
the wheather was still cold, but the car coped very well with it,
wilderness is a company that gives excellent customer support,and sure is worth the money they ask.
if we are lucky enough to come back sometime in the future, we will choose them again,
their website is very helpful and gives good advise on many subjects and is very much worth visiting.
could not speak more highly of this company We had the most relaxed and amazing holiday in an Escape 4 . Incredible features particularly the bathroom and comfortable bed We spent 10 nights cosy ,warm and relaxed .The van preforms above expectations and we have recommended it to many friends.Cannot wait for our next trip! Thanks to all at Wilderness.
We are a young couple and spent a week driving around the Coromandel in an Escape Two campervan.
The campervan was immaculate upon collection. Luisa was friendly and helpful, showing us through the campervan and explaining how to use all of the utilities. She joked that by the end of the week we would be so attached to our campervan we wouldn’t want to leave and she wasn’t wrong!
The vehicle was easy to steer on all types of roads. We were pleasantly surprised by how efficient the fuel consumption was. The gas provided to heat the floor and tap water (hot shower too!) was ample. The furniture and spaces in the campervan were incredibly efficient and comfortable and we enjoyed the comforts of a good bed, towels, pillows and sheets provided.
Not only had everything been considered for interior comfort, there was also a portable BBQ, picnic tables and chairs so that when we arrived in scenic locations we could sprawl outside.
We are thankful to have had such an awesome experience and would recommend Wilderness Campervans to anyone interested.
I rented a Dart Motorhome for 3 weeks in December 2014, collecting it in Christchurch, touring South Island and then delivering it back to Auckland at the end of my holiday. My decision to use Wilderness was based upon previous positive reviews I had read here and I am grateful that I read them and took heed. I had a thoroughly enjoyable holiday, and the friendly and efficient service provided by Wildnerness staff contributed to that in a big way, right from the time of my initial query, throughout the booking period (and my mind-changing), collection of the vehicle and brief to drop-off. The van was well-equipped and ideal for one person (it would have been OK for 2 people too - I didn't envy the couples who were using the car-type campers in which they had to crawl into bed at night!).
I would use Wilderness again, but one thing I wouldn't book would be the wi-fi. The hire charge was OK but ROMP internet charges were so, so high! I found it easier and cheaper to use camp site wi-fi (obviously if I'd been doing freedom camping that wouldn't have been an option).
But that's the only slight negative. Overall, a terrific trip. Thank you, Wilderness staff!
We had a really enjoyable four week trip in our Dart Campervan. It was a perfect size for the two of us and because we were self-contained we could wilderness camp.
I would only recommend to check that the cigarette lighter for the GPS charging works as we had to buy a fuse that day. Also ensure the water for the window sprayers is full as we had a problem with it.
Overall a great experience. Staff were very helpful and friendly throughout our contact.
We hired a Freestyle 2 for our 3 week trip to NZ. A fairly new, quality motor home from one of the best European manufacturers (Burstner). A compact 6 metre van with a big personality. Drop down double from ceiling with memory foam mattress for a good nights sleep. Plenty of storage space, excellent shower/toilet room, good size fridge with a more than adequate freezer that not only keeps food frozen but will actually freeze fresh food. Great seating area with cab swivel seats too. Fiat Ducato chassis with excellent drive train.
Great reception from Christchurch pickup team who collected us from the motel and showed us the van. Added extras of Nesst sites and NZ Frenzy books and Sat Nav are a must have as it made travelling and estimating journey time so much easier. The Nesst sites were great as there were usually no other campers, we actually only stayed on 4 campsites as we needed to do some laundry. Drop off and ride to Auckland airport just as friendly and efficient and the booking/admin team on the phone were just as helpful. Only niggle with the van was a drawer that wouldn't stay shut, but not the end of the world, and only other recommendation would be for Wilderness to use Thetford Fluid in the toilet. There maybe companies offering cheaper motor homes (and we saw plenty on our travels) but in this life you get what you pay for so I would certainly have no hesitation in recommending Wilderness to anyone and if we go to NZ again then we would certainly hire from them again. All in all a fantastic trip to an awesome country enhanced by Wilderness!
My family and I recently hired 3 motorhomes through Wilderness Motorhomes and wanted to share our experience. We were greeted with outstanding customer service, very reasonable pricing and immaculate Motorhomes. We have no hesitation in recommending this company to anyone wanting to travel through NZ. My elderly parents were with us and they enjoyed the trip immensely, they could just go and lie down when they got tired. We will return to NZ and will certainly be booking our holiday with the Wilderness Team.
We are really happy to have rented the campervan from Wilderness. It was our first time and the team at Wilderness made it such a wonderful and unforgettable experience. The Escape 4/ Buerstner was recommended by the team at Wilderness and they even gave us a good deal to take a better camper! The camper drove well and was really everything we had hoped for and then some!
I highly recommend Wilderness Motorhomes if you are looking to do a campervan holiday in NZ. We will most certainly be back and we will rent Wilderness Motorhomes again!
We never rented a motorhome before so the Wilderness "Escape 4" was our first experience.
We rented the motorhome for only 5 short days but it was the best 5 days of our New Zealand experience. Everything went smoothly from the booking till the drop off. The manual guide was a bonus and made everything a lot easier.
The motorhome itself is the perfect home away from home. A very modern exterior and and interior, complete with great home-like amenities and a large space. We really loved the large windows by the bed and dining area because we were able to appreciate the beauty of New Zealand through it.
We even got some compliments throughout our journey from locals about the motorhome.
The staff are just a delightful group of people. Very professional, informative and friendly. Shout out to Luisa for the amazing hospitality.
Overall, we really enjoyed our motorhome. Very sad to send it back. Looking forward to another Wilderness experience. Highly recommended.!
Lots of love from Malaysia
Extremely happy with my first RV rental at Wilderness.
Very friendly staff. Brand new vehicle. Everithing working perfectly and very comfortable.
For the first timers, renting a Campervan is not like renting an ordinary car. Not always the lowest price will be the best deal! Strongly recommend using a high ranked company, such as Wilderness.
Next time I'll be to NZ I'll rent with Wilderness again, no doubt!
We had nothing but good experiences with the Wilderness team. From the website to the booking, from the pickup to the customer service in between and to the final drop off, all was super customer friendly and well organised. Our "Dart 2" campervan had a very smart interior and we very much enjoyed the 8 weeks we spend in it. It was much better priced then all the other companies we checked out. And to top it off we recieved a e-book guide from travel writer (and our new hero) ; Scott Cook, with all his recommendations for both the north and south island. Combined with his (exclusive to Wilderness customers) hardcopy book for freedom camping spotts, this increased our fun level to maximum heights. We had a fantastic New Zealand trip which we will never forget and we thank Wilderness for their great contribution towards this.
Picked up a Dart 2 from Christchurch in October for a 50 day exploration of South then North Island, dropping the van off at the Auckland base late November. Both the van and the guys at Wilderness were fantastic. Very smooth booking, pickup and drop off. The van was superb and did not miss a beat for the whole trip, allowing us to get to places where the larger campers could not go.Thoroughly recommended.
We rented the Escape 4 for 8 days. It was AMAZING. Well stocked, clean, new, and drove really well! By the time we had to give it back, it was definitely our home and we were sad to return it!
Wilderness staff was thorough, patient, and they had thought of everything! We worked with a number of the staff in the Auckland office between pre-arrival questions, pick-up experience and drop off experience and they were all lovely! We didnt need the road side assistance once so i cant speak to that, but i have no doubt they would have been on top of it had we had problems :)
Thank you wilderness for the memorable week!
We had a great time in our Wilderness Motorhome during our Honeymoon in New Zealand. We picked up our Breeze 2 Campervan in Christchurch and dropped it off in Auckland and at both sites we received prompt, professional, and relaxed service. The campervan itself was great and dealt with quite a bit of travel during our 22 day adventure. Inside the van was everything you need and we received complements on "our" van everywhere we went. I called on-road services twice and both times had my issues quickly addressed. I would recommend Wilderness, especially the Breeze 2, to anyone.
We absolutely loved our Motorhome from Wilderness. It had much more space that I had imagined in my head and the drive was easy. The bed was comfortable and it had all the amenities of home. We will definitely be using Wilderness Motorhomes in the future for our holiday needs. The staff are extremely friendly and helpful with everything that you need to make your holiday special. :)
We rented a campervan for three weeks and the experience turned out to be very good. The van was OK, clean and well maintained; the staff very helpful and efficient. Recommended.
we really enjoyed out staying in New Zealand thanks to our wilderness camper. It was quite new, clean and extremely comfortable. Quick check in and check out made everything really easy to us, the staff was really kind and gave us all informations we needed. When you're traveling you're better phone them in case of problems, becouse they weren't as quick in replying to emails but that is the only thing you should worry of
Great company to deal with - picked us up from our hotel - Monika was brilliant, very helpful and fully explained everything we needed to know.
This was our first experience of campervans anywhere in the world, and what a great one! We picked up a Dart 2 from Christchurch and made our way up to Auckland over a week. It was fantastic! Wilderness were extremely helpful from beginning to end, they made us feel very welcome, as well as being on hand for any problems or questions along the way - but we actually didn't need this service because the van was superb and there were no problems! Everything was clean and in good working order. The design of the van was excellent and all we needed for the 2 of us (especially for such a short trip). It drove very well, like a car, was economical on fuel and we were not limited as to where we wanted to drive or camp. We were very sad to say goodbye to the van at the end of the week and would happily hire from Wilderness again without a second thought - but next time we definitely need at least 2 weeks.... so much more to see in this beautiful country.
We have been traveling for a bit thru australia, fiji, and New Zealand, our motor home experience with Wilderness Motorhomes was by far our favorite. We got to experience New Zealand at our own speed and without the worry of trying to make it to a motel somewhere by a certain time or day. The Motorhomes was new, clean, everything worked like it was supposed to, and everything was explained thoroughly. We hope to be able to return someday and travel even longer. I would highly recommend this trip to everyone! See New Zealand the way it was meant to be seen!
My wife and I spent two weeks in a wilderness campervan and the experience made our vacation in New Zealand one of the best trips we've ever been on. It was such a treat to be able to experience all of the amazing outdoors attractions AND all of the fantastic local groceries at the same time, all with the freedom to pick up and explore another spot whenever we felt like it.
We took it driving along beautiful lakes, beaches, mountains, glaciers, wine country, on a ferry and into cities. It truly was our home for those two weeks (and I miss it!)
The only thing I wished had been included in our vehicle was a audio input into the car stereo for the days when we did more driving. But overall a really minor complaint.
The service, support, and preparation from the Wilderness team was also top notch and should be the standard for visitor companies everywhere. We were visiting from Honolulu, HI which has a thriving visitor industry itself, so we know great service when we see it!
Oct 2014 / Escape 4
We are two adults from Qld, AU and we had an awesome 3 week Sth Island experience with Wilderness and ‘Waldo’ the Escape 4.
We enjoy camping (in tents) but having such luxuries for the entire duration of our road trip was phenomenal. You could not want for more when camping and driving around the magnificent south island. With central heating, shower, toilet, large fridge, cool led lighting, hot and cold running water and even a 240v inverter and a TV, I often found myself giggling as I stood outside at night with the portable BBQ and a glass of wine and thought about just how good one can have it. Even when freedom camped beside Lake Tekapo with not a soul around, or beside an ocean beach in Kaikoura with nothing but the sound of waves rolling in.
The staff at Wilderness were thorough in the vehicle walkthrough and covered everything you needed to know. You only have to look at the total number of reviews Wilderness have received to appreciate they have been in the game a long time.
The only small things we added along the way (and purely for our own comfort and convenience) was some new larger pillows, a hand towel and a bath mat. It was a very small investment to compliment the luxuries included in the van. We found we could easily freedom camp for 2 nights in a row (a 3rd night would not be a stretch if you’re driving a bit during the day to recharge the house battery).
Yes the Escape 4 does drive like a car and very economical on Diesel. You will find out in the first few corners that you do in fact have nearly 7m of motorhome on your backend! Some mountain passes you may find yourself in a constant battle of sharp (15km/h) corners for the best part of an hour.
I recommend to get the BBQ, chairs and table included in your hire. This makes for many a memorable experience that you will cherish long after your return home.
We will do it all over again at some point and we wouldn’t change a thing. This motorhome truly has the lot!
Very nice and kind people. Everything went perfect because of them. Best quality/price relation in NZ, it might be cheaper ones but I believed that it is worth and better to rent with Wilderness because of the high quality of their vehicles.
From start to finish Wilderness Motorhomes were fantastic, easy quick no fuss pick up and drop off from the airport and hotel. The Motorhome performed superbly very economical drove like a car, warm cosy and very comfortable. I highly recommend this company to anyone wanting to experience the real NZ with a hassle free experience, we cant wait to do it all again next year and visit the places we missed.
In Oct. 2014...........Two US adults citizens rented an Escape 4 Motorhome in Christchurch, New Zealand drove around the South Island for over a week, then took the ferry(with the camper) to the North Island eventually turning it in in Auckland. "Stewey" as we called him(named after a hilarious Kiwi road worker we met), performed flawlessly and we had a truly fabulous experience. We are recommending Wilderness Motorhomes to everyone here back home.
We freedom camped high up in the mountains many nights and heating was never an issue at all. The Wilderness motorhome had a gas heater providing central heating at night and we were warm and toasty(being from Florida we needed heat at night).
"Stewey" really drove like a dream even though I was driving on the wrong side of the road for about three weeks!
We like the large fridge, the gas stove, and even the microwave(which we used when at a powered site). Overall, the kitchen area and the entire camper served us very well. Loved the swivel front seats and wow, where they comfortable.
Being only two of us we slept in the "normal" downstairs bed most of the time, but we did sleep up top just to try it on a few nights.
We sure wouldn't hesitate to rent from Wilderness again and can only hope we get that opportunity. Many thanks to Wilderness motorhomes for what I hope is not a once in a lifetime amazing experience. I'll be sharing some pics on the Wilderness facebook site.
While not a stranger to camping, I was a noob at campervans, but found everything easy to learn and use. I am an Engineer, so I might have a slight advantage there, but still.............they explained everything very well and we didn't have to call them once. :)
Our family of 4 rented an Escape 4 Motorhome in New Zealand in Sept/Oct. It was a fabulous experience and one we are very keen to do again. I was originally hesitant because we live in the tropics and I personally terrified of freezing at night time. The wilderness motorhome had a gas heater and we continued running it at night. With central heating at night and during the day we were very comfortable. We encountered many snowy weather conditions and the Wilderness Motorhome coped beautifully. I loved the shower area but must confess to none of us using the toilet just because we are too woosy to empty the thing! The kitchen area size was generous and the only thing missing was an oven, because without plug in power the microwave was a bit of a waste of space. Loved the large fridge, swivelling front seats and the ease of driving on some pretty crazy roads with sheer cliff faces. We wouldn't hesitate to rent from Wilderness again and they were very helpful in pickup and drop off. Thanks for an amazing experience Wilderness.
Absolutely perfect. "Our" Breeze 2 was the pefect choice - clean, in good shape, the right size for two travelers. It has a lot of storage space (we had two huge suitcases and yet managed to store everything out of sight).
Also Monika gave us a warm welcome and an in-depth tour of the camper.
We will be back!
Absolutely no hidden costs, very friendly service, very clean and well designed van. Had a problem with a leaking sink, needed repair. After we Wilderness they told us an en route service station in Nelson, got it fixed the same day!
We hired the Base Jumper 2 for two weeks in early September, driving from Auckland to Christchurch and everywhere in between. Right from the get go the service from Wilderness was unlike anything we'd experienced before. Staff were friendly, accommodating and knowledgeable. Orientation to the van was extensive and we drove away knowing the how to operate the vans many features comfortably.
The van itself was in excellent condition despite being a slightly older model in their range. The diesel heating was amazing and kept us toasty during cold nights at a fraction of the cost of gas heating. The shower/toilet room acted as a drying area for clothes also thanks to the diesel heating. The van was designed inside and out to be off grid for extended periods of time, in comfort of course. We only plugged in twice during our trip and used only one gas bottle, for 14 days! Equipment in the van such as cooking utensils were extensive and good quality. I'd definitely hire with wilderness again. I wish they were in Australia!
Thanks for allowing us to have an amazing NZ experience!
Matt & Paul
We picked up our Breeze 2 van from the Wilderness Depot on the 11 September 2014 to begin our 11 day adventure with our friends who had joined us from Western Australia, we had travelled from Queensland. This was our first time travelling in a Motorhome. The staff at Wilderness were efficient friendly and went over the setup up for our van with easy to follow instructions. The staff also stressed upon us it was a very good idea to take out INSURANCE and we are so glad we did. One of the Wilderness team members said a lot of accidents happen in carparks and we can vouch for this. We travelled from Auckland, to the Bay of Islands,back down to Tauranga, Lake Taupo back to Rotorua and with heavy hearts after 11 days back to Auckland and home. We had such a wonderful experience during our days on the road and after day two we felt like we did not feel like first time motor home uses. We would highly recommend Wilderness Motorhomes and we just loved the Breeze 11 van. My husband found this van easy to drive and the fuel economy was great.
We are planning to return in two years and we will look forward to meeting up with the team at Wilderness Motorhomes again. A BIG THANK YOU TO ALL AT WILDERNESS MOTORHOMES - Christine and Trev Aus
Wilderness were brilliant!
They were so friendly and helpful with deciding which camper we wanted. We had a little issue and Wilderness were so accommodating with helping us out and coming to the rescue.
I would not hesitate to use them again!
We booked for 10 days whilst we were in the south island. We had a Jumper Lite 2 and then an Escape 4 which was absolute luxury for a camper van!
Thank you Wilderness, see you again soon!
Excellent information before the trip and on booking. Good standard of van despite being on the older side. Always on hard to sort out any problems (minor) on the trip.
Rented the Escape 4 motorhome for 12 days to travel NZ South Island in August. Motorhome was excellent, had everything we needed and was very comfortable. If I am lucky enough to go back to NZ again to travel the North Island I would definitely use Wilderness Motorhomes again.
What can I say! Our experience with Wilderness Motorhomes was exceptional. From the moment we made an enquiry, the whole team at Wilderness were efficient, helpful and friendly. Natalia that greeted us at Christchurch was delightful and she embraced our excitement which just made the start of our trip fantastic.
We rented the Base Jumper 4 and absolutely loved it! We loved the fact that we could open the back doors and eat dinner whilst looking over the lakes and beaches. We had no major issues at all with our van, it was clean, tidy and very well equipped.
Luisa was great upon drop off in Auckland and really made us feel like we were now a part of the Wilderness Family. It's unique to find a tourism operator that actually cares about each customer.
It has made us want to do another trip next year and we will not go anywhere else but Wilderness.
Thank you for making our first family holiday an incredibly special one.
Last year we travelled the South Island with Wilderness, it was so good that this year we are back and travelling through the North Island!. The Breeze 2 we rented is just perfect for a couple. Wilderness provide all the necessary add ons, this year we had a couple of mountain bikes on the back and had great fun riding the trails along the way!
If you want quality, good service and to be iconic, Wilderness is the way to go.
Our family of 3 travelled around the South Island in an Escape 4. What a lovely vehicle to have with us! It was super comfortable for seating and sleeping, the heating was excellent, we even had to turn it down a little as it worked so well, although looking out the windows at the snow falling around us and not being cold inside was superb! The kitchen has everything you would need and I loved that the mugs and glasses weren't plastic! We had so many other campers coming over and asking about the vehicle to which we proudly recommended the team at Wilderness Motorhomes. The whole experience from the booking, payment, pre-arrival enquiries and handover of the vehicle were handled beautifully. The staff are super friendly and nothing appears to be too much trouble. We are already planning our return trip to see more of the beautiful country and will definately be booking with Wilderness again! Cheers to Natalia, Flavia and the rest of the team.
We booked through Wilderness during September as part of our trip around the South Island. We cannot fault the service or staff as they went above and beyond in dealing with us. We had a couple of minor issues with the van we booked but a simple phone call fixed those issues very quickly. Natalia was a marvel, picking us up from the Airport and dropping us off again after our trip. We really cannot fault the staff and their customer service. We did have a couple of issues with the van but put that down to in experience, we will definitely get a bigger motor home next time. Cannot recommend this company enough, they are superb
Great van, great staff and fantastic service. Highly recommended.
What an amazing month. We spent August travelling around North Island. The staff at Wilderness were amazing, airport pick up quick and easy. The van was immaculate and everything was clearly explained. It was warm, comfortable and drove brilliantly even on some really rough roads.
We had an issue with the diesel heater - general wear and tear - the team in Auckland arranged a quick and easy swap and we continued our holiday.
Already staying for our next visit.
Had to fly into NZ for a family crisis.
Wilderness motorhomes was easy to book online at very short notice and the online help/staff where amazing!
On arrival into Auckland, Wilderness got us up and going without any fuss for what was the end of the week and end of day pickup for them. (Late Saturday)
The RV was a breeze to drive and the layout everything the online details had described about it. The Fuel consumption was very surprising for the 2.3L diesel at 8.7L/100km
The Tom Tom navigator is a must for anyone traveling in an unknown territory, and for those of us returning after many a year gone, especially when getting down to streets in a town I have never lived in let alone driven (add this as a must have!)
After having travelled to and from hospital to hospital it was time to depart NZ, and on the way back to Auckland the RV had a clutch failure. This is where Wilderness exceeded all expectations! After having pulled over and calling the office I was advised to call the road side assist as detailed when having picked up the RV.......long and short of it is we got back to Wilderness motorhomes depot with the RV and its failed clutch, we were advised that they had arranged a motel, station wagon, and a complementary bottle of vino in apology for the RV having failed 1 day short of our trip (all be it on an family emergency)
Thankyou Wilderness Motorhomes for all you had done for us in what was a very stressful time returning home to NZ. We have already informed friends who are heading to NZ to use your exceptional services.
And yes we will be coming back with the children and renting another RV from you for our holiday!
Paul and Nadine Tapper
We both thoroughly enjoyed our trip to NZ and just loved the Wilderness motorhome. The gas heater worked really well and had plenty of lovely hot water for showers which was great in the minus temperatures. For us, our favourite place was when we enjoyed a couple of nights freedom camping at Lake Pukaki (near Twizel) (we found the place thanks to the Wildernessts camping directory).
Even on icy roads like when we headed into Arthur’s Pass and also our trip into Arrowtown and Akoroa on the windy and steep roads the vehicle drove really well.
We definitely want to travel again to New Zealand and would have no hesitation in booking another motorhome through Wilderness Motorhomes. The friendly and professional manner of the Wilderness Team certainly exceeded our expectations. They helped make our holiday all that we had hoped for.
Ain Helmi Tan
Had our 6th year anniversary for 10 days with a breathtakingly scenic experience travelling the south in the Escape 2! Was nervous about the whole campervan idea initially but the comfort was second to home that we didn't feel homesick at all! We grew attached and even named her "Wendy"! Will definitely return so Wilderness please take good care of her!
- Prompt, Friendly, Warm, Comprehensive orientation. Thank you Natalia & Mikey!
- On road support fast. Unsure fault in the heater sorted out at their workshop in Queenstown in no time.
- Upsell package of book, snow chains, picnic table quite pricey @$120 while already paying for quite a "luxury" campervan. We didn't get to use due to the cold winter temp. Book will serve better for second timers in NZ after getting used to campervan culture.
- Slightly negative experience during booking. Booked way early in March for 7 days. Saw 50% off promo in May only valid for bookings after April. Tried to bargain/reason but did not get the offer due to "availability". If we didn't book in the first place then wouldn't it be 'More' available? We were the Early Birds! Didn't make much sense.
- Compensated only for remaining 3 days with the discount after a heated conversation. Should have booked 3 days intial and 7 days discounted instead? Offered complimentary upsell package over online chat but no document to proof. Paid for it irregardless. No effort taken to verify claim validity on their end.
- Excellent handling performance. Good mileage. Auto with 4WD option.
- Reverse sensors. Retractable step for house door.
- Cosy like a hotel on wheels!
- Convertible shower/toilet very innovative!
- LPG consumption very low for high usage.
- Heaters work really well.
Great company with a great team running it! Keep up the high standards! Nothing beats driving in NZ in a ride you know you can trust. The good points we shared, believe us. The bad points, maybe just personal. Can't go wrong with the Escape 2!
David & Chi Mitchell
We traveled to Christchurch in August with our 2 kids, Mr. 5 & Mr. 7 for our first family overseas holiday...a driving tour of the South Island.
Booking our motor home (Escape 4) with Wilderness was very easy, they provided everything we needed included a bike with a rack for exploring, a BBQ and booster seats. The vehicle was extremely live-able and the walk-through was explained perfectly.
We felt welcomed and covered for all the expenses, nothing seemed too much trouble. Natalia was great, best customer service I've encountered in some time!
The vehicle was as good as we had initially thought, drove like a dream and was warm at night, efficient with both lpg and diesel use.
On return, we felt as welcome as on arrival and the pre-arranged drop off to the airport was like clockwork! We will return for another holiday soon and we will use Wilderness again, a pity for the other motor home companies but why would you miss out on such a good experience again! Well done Natalia and team!!!!
Hired an Escape 2 for just over 2 weeks touring the North Island and we had a wonderful time because the motorhome allowed us to stay in real comfort in some wonderful remote locations. We mostly stayed at Department of Conservation campsites in forests and by beaches that were wonderful, cheap and basic (the sort of site we love) but the motorhome meant we had all the creature comforts we wanted.
One night we stayed at a DOC site off the Desert Road (SH1) and it snowed with temperatures a few degrees below freezing. We were toasty warm in the motorhome with good insulation and gas heating. A couple of girls were at the same location in a more basic van and had to sleep in coats in their sleeping bags and run their van's engine in the night to warm up. They also had to trek through the snow to the campsites toilet facilities as they had no toilet on board. We were so glad to to have such a good vehicle ourselves.
Wilderness were wonderful to deal with at all times: from initial enquiry, through the demonstration of the vehicle at pick-up and on return of the vehicle at the end. We are experienced motor homers as we have our own vehicle in the UK but we were certainly impressed with Wilderness's thorough knowledge of their vehicles and helpfulness.
If we return to New Zealand (as I certainly hope) we will definitely be looking to hire from Wilderness again!
Excellent experience. Some fairly significant problems with initial motor home, but almost immediately replaced with upgraded vehicle. That being said, we actually really liked both vehicles equally, for different reasons. Can't go wrong with Wilderness. We would never consider renting from anyone else.
We recently hired an Escape 4 for three weeks and toured the south and north islands. From start to finish our experience was trouble free with excellent communication from Wilderness. The RV itself (we named him Eddie) was so functional. The heaters were welcome as we were touring in the winter and it was such a breeze to drive. Should be need to hire a camper again then the only company I would consider is Wilderness. One of the best holidays we have ever had.
From the moment we were picked up at the airport by Wilderness Campers, the entire experience was magic. The staff are super friendly and helpful. The motorhome (we had the Breeze 2 for the two of us) was easy to drive and the staff ensured we were completely confident with how everything worked before we set out. The heating and hot water worked flawlessly and while temperatures dipped below freezing outside at night we were comfortable and warm inside. We loved everything about our experience on the North Island with our Wilderness Motorhome.
We decided to book with wilderness because of the awesome reviews in rankers. I have to say we made the right choice. We got a base jumper 2 for 16 days and it was the most amazing experience ever. From the start of the trip, we got a very detailed run through of the vehicle as well as how to put on the snow chains which was a life saver in winter.
The point of getting a campervan is to freedom camp in amazing places and we got that from the base jumper 2. We didn't have to go to a powered site till the 3rd or 4th day. The van has everything we need to keep us warm ,have a comfortable sleep and eating with an amazing amazing view.
If you are reading this review, thinking about whether to go ahead with wilderness. I would say GO BOOK IT. Think no further. The most amazing vehicle and service you can ever get!
We decided to go with Wilderness from the reviews on here. Having read through some of the other companies reviews we came to the conclusion that Wilderness were the best. We were not left disappointed. From the point of first contact to being dropped off at the airport after our 6 weeks Wilderness were fantastic. We had originally booked the Dart 2 for our trip but when we arrived in Auckland we were given a very good deal on an upgrade so went for the Base Jumper 2 instead. Thank god we did. The diesel heater and increased space made the trip that bit more enjoyable. Nothing seemed to be a problem for them. Whether it was small things like changing the ferry crossing or bigger things like problems with van they sorted it. A very kind and professional team. The service offered was second to none. If you're planning a trip to New Zealand in a camper van Wilderness is the only choice.
Our 6 days relocating The Breeze 2 RV from Christchurch to Auckland was such a blast for my wife and I! We have nothing but great things to say about RV'ing in NZ with Wilderness Motorhomes. They take care of you from the start to the finish.
The Breeze 2 RV was a dream to drive and live out of as we freedom camped between the south and the north island. The propane heater was more than capable in keeping us warm each and every night. We never once payed for a powered camp site and always had everything we needed on board the RV, i.e. power, heat, toilet, and water.
Thank-you wilderness Motorhomes for such an awesome trip!
My wife wrote a blog post about our week with the RV here for further info http://www.thesmithographers.com/new-blog/discovering-our-inner-hippie-on-new-zealands-south-island-part-282014
Wow! We spent our honeymoon touring both the south and north islands. We had 28 days to spend and had considered renting a car and staying in hostels and hotels, but decided the freedom of having a camper outweighed option one. I researched campervans on this website and a few others and decided that Wilderness was our best bet. I contacted them a few times before booking with random questions and the team always responded in a kind a professional manner. Once I finally booked our camper (Breeze 2) we were fully supported and had all of our questions answered. I felt very comfortable with our decision before we even boarded the plane.
Once we landed in CHC, we were picked up at the airport and taken to our new home. We were given a wonderful tour of our camper by Natalia. We also sat down and signed paperwork. When they ask if you want full coverage, get it! Our windshield got a chip on the second day! So the full coverage paid for itself on day 2. Once we did a quick practice run, we were off on our trip. The van was well-equipped and was mechanically sound. Our entire trip (8,000+ kms) could not have gone better. The van performed as advertised and exceeded our expectations. Cooking in the van was a breeze (pardon the pun). I cant describe how pleased we were with how the van performed. It also looked very good, people on the ferry even asked to take a picture of it! We were asked multiple times where we hired our camper and we gladly told them. The only thing that was better than the performance of the van was the quality of the service. We picked up in CHC and dropped off in AKL so we got to experience both teams and I can honestly say that the service was exceptional. It was a great experience and I would not have any concern recommending this company to anyone who is considering a camper hire. I actually would advise that they only hire Wilderness.
We spent 19 days in the Escape 4 with our 2 children. What a great experience! It was our first time in New Zealand and in a campervan. We picked up the van in Auckland where we met the fantastic team Flavia and Marcel at Auckland. She explained everything we needed to know at the start of the rental and helped us to get on our way quickly. Drop off in Christchurch with another super friendly team.
Overall experience was excellent, would definitely recommend them to anyone.
Great nz winter in south island in jul2014 in a basejumper 2. Spent total of 10 days with mixture of freedom camping as well as holiday parks...heater in the campervan was good enough to keep warm during cold winter season..
Covered too many locations which could have been better with a bit more planning.
The campervan was well equip with all the necessary stuff for a wonderful drive in the nice nz winter roads - cooking gas stove, plates, etc. Other than a faulty cupboard lock, no other issues with the vehicle - resonable price and definetely more fun to be driving a campervan than a normal car on the roads.
Great services provided with prompt transfer provided to and fro airport - thorough briefing provided for the features of the campervan make it a perfect start for the holiday...kudos to wilderness, falva and the team...
We had used Wilderness Motorhomes a few years ago and we knew they were good and pleasant to deal wit so we chose them again. Good decision.
We chose the smaller 'Dart 2' because we drive buses at work and wanted a change for our holiday.
Quick and easy to 'check in' and then off onto the open road with the whole of NZ at our fingertips.
We headed up to the Coromandel Peninsular to visit family and saw one poor couple struggling to handle a large 6 berth camper on the narrow roads. Happy with our choice to take the smaller van. We cheated a bit and did not ever cook in the van, preferring to eat in restaurants or picnic-ing on NZ's great food. Every third or fourth night we booked into a motel to freshen up. That little van got us into some great little spots to sleep surrounded by beauty.
The layout was great for our purposes. We left the bed made up so bunking down for the night was simple process.
Then back to return the vehicle and the service was great. We were picked up and returned to the airport with no waiting or delays, just friendly smiling faces.
Thanks to all the Wilderness team for a trouble free, relaxing stay in NZ.
We spent 7 days on the South Island in a Wilderness Escape 4, and it was amazing. The service from Natalia, Flavia, and the Wilderness team was great, and we departed for the road with no issues.
Traveling with 2 adults and two small kids total (ages 4 and 1) was a little challenging, but once we got settled, we had a great time. The camper itself was great, and we'd choose the same model again. We travelled in the winter, and the heater was more than sufficient to keep the cabin toasty at night. Driving was easy, even for someone who grew up driving on the other side of the road. We drove moderately during the trip and only filled up once, plus a top off before turn in. Turn in, and transport to the hotel was great, and the staff made us feel totally welcome.
We'd like to do the trip again, for longer, and hopefully when the baby sleeps through the night...
We paid a premium price for our campervan rental and felt the initial vehicle provided was tired and had several deficiencies that did not meet our expectations. After talking with customer service we were pleased when they arranged a replacement vehicle which really improved our wilderness experience. Overall the customer service with Wilderness was excellent, the replacement vehicle top-notch, and we would confidently recommend them to anyone looking for a great campervan rental.
We rented a breeze 2 camper for a short trip in north island. Marcel and the team at Auckland were fantastic, explaining everything we needed to know at the start of the rental and helping us get on our way quickly. Equally we were well looked after when returning the vehicle and dropped off at the airport terminal for our onward flight.
The van itself was great, with every convenience included. Loved the double bed setup in the back of the van which did not need to be folded away to drive, and the rotating front seats which maximised the space available in the camper.
Definitely would use wilderness again in the future!
Si Shan Ng
We drove the Wilderness Breeze 2 from 7th to 14th June 2014 in the North Island and the campervan really impressed us. We had a awesome experience with this campervan and the Wilderness team.
We were given a upgrade to the 4-berth campervan at NZD10 per day but we thought since it's our first time driving, we go safe with the 2-berth.
The equipment were so well-prepared, we had a fun time cooking everyday. It made our home in NZ.
The check-in and check-out were smooth and detailed, the crew are really friendly, I love Wilderness! If I were to be back in NZ, I would definitely rent it from Wilderness again, cheers!
We hired an Escape 2 from Wilderness in mid May and we were very impressed with the standard and quality of the van. It was our first time with a campervan so we don't have anything to compare to but it was hard to fault the Escape's equipment and layout. The staff at Wilderness were also very helpful and friendly and we would happily recommend them.
My husband and I toured both the north and south island for 12 days in the Escape 4 and would highly recommend Wilderness. The service was 10/10, the unit was 10/10 and the experience was 10/10!
Reliable, responsive (ie quick response in case of need).
First Motorhome experience and the team at Wilderness Christchurch were fantastic. Can't wait yo book our next holiday with them, thanks
I highly recommend wilderness for anyone's campervan trip in New Zealand. Exceptional service and fantastic vehicles. This was our second time to NZ from the UK for a campervan trip and our first time with wilderness. Wouldn't book with anyone else again. We spent 2 weeks on the South Island in the dart 2. Which is a fantastic little van. Loved the way the bed/rear seats was simply switched between by a lever (no more faffing around). Also really appreciated the well designed and maximised use of the space in this van - would definitely recommend this van for any budget tight traveller. The next 2 weeks we spent in the north island in the escape 4 (an upgrade from the breeze for only $10 per day as they had some not in use). What an amazing van, so much space, a fixed bed, easy to drive, freedom camped the entire time because this van is so versatile. The money saved doing this practically pays for splashing out on this vehicle. Loved it. Wilderness service was great offering great negotiations and free extras for taking out the extra insurance (which they were not pushy about selling) which really did provide some peace of mind. Again I would highly recommend this company.
Excellent personnel, service, and vehicles. The price premium is well worth it.
I would highly recommend Wilderness to anyone looking for a great way to tour the wonderful scenery of New Zealand. Wilderness has superb customer service. They are very accommodating and friendly. We upgraded to the Escape 4 from the Breeze 2 at the last minute which was a great choice. It was the perfect size and we received several compliments on the motor-home during our tour of the North Island. When we return for a South Island trip we will be calling Wilderness.
Very friendly. Had some problems with the battery not charging when driving. They found someone who could fix it and compensated us for the time we used. Nice that they have a small camper with enough space for 2 adults and 2 kids.
Great company, very friendly. Would recomend this company to everyone. Motor homes are well set out and comfortable.
We first hired from Wilderness in October 2013, after initially booking with another company which went into liquidation in June we were desperately trying to find another rental company. We had read the reviews here on rankers and after making contact with wilderness we decided to hire a Escape 4 through them. As some others have noted wilderness are not the cheapest on the market however they offer a quality product with the customer service to back it up!!! When we returned the Escape 4, we went through a debrief and we mentioned a few little things we had encountered on our travels, table vibrated, bathroom door handle came off on the last day and few other rattles, nothing that really impacted on our adventure, we just wanted to make them aware that the van needed to be looked at, however without even asking Wilderness refunded us a day hire. This left us of a good feeling that this company actually does care about their customers!!
We have just returned from our second Wilderness adventure, this time in the Base Jumper 2. The first vehicle they gave us had an issue with the heating and hot water, after returning to Auckland they made a decision to swap us into another vehicle rather than have us hanging about wasting time. The replacement Base Jumper was brilliant, if you are looking to get away from it all this is the vehicle to do it in, we only stayed on a motor camp for 2 nights as we needed to use the washing facilities all other nights were spent freedom camping. It is just a shame they will be withdrawing the Base Jumper in December.
Four of us toured the south island of New Zealand for 2 weeks in the Wilderness Alpine 4. The vehicle was a pleasure to drive and never let us down through all the hills and valleys around the beautiful southern alps. The design of the interior of the vehicles is very intelligent and makes for a very comfortable and good looking motorhome. I especially love the way the second bed can be brought down at the push of a button and just as easily put back. And it's a really good bed too ! The climate controls in this vehicle are very easy to use - you can set the temperaure that you want and easily change between gas and external electric power.
The support team at Wilderness are very approachable and knowledgeable. Molly introduced us to the vehicle on arrival and was very patient, helpful and friendly. This got our trip off to a great start.
I would recommend Wilderness to anyone.
We had a fantastic experience exploring the South Island with our Wilderness RV. We had several changes to our original booking and the Wilderness team was always quick to respond to emails and take care of any requests. The customer service was fantastic start to finish.
Our Escape 4 was the perfect choice for us. The vehicle was nearly brand new and in great condition. After seeing other RVs all throughout our trip we realized what a quality vehicle we were in.
I would absolutely recommend Wilderness to anyone looking to get the most out of their trip to New Zealand.
We like to travel in winter. The scenery is just as good (more spectacular when the mountains are covered in snow), and there are no crowds to contend with. Not unusual to turn up at a camp ground and be the only ones there ( our visit to milford and sail out onto the fjord involved a dozen people on a boat designed for 100?) Great stuff. The down side of travelling in winter is that its freezing (to be expected if your objective is skiing - but cold never the less).
We had an escape 2 and the combination gas/electric heating is brilliant. There's even a vent into the comparment under the bed so that the bed gets heated! There's also a vent into the bathroom so that it doubles as a drying room. Added to that - the camper van is far better insulated than anything else on the road (on a couple of occasions we've been too hot). The long and short of it is that minus what ever it was in milford with frost on top of frost - we were cozy.
The rest of the van is great too - it drives really well (the italian auto trans is a bit of a dagg, and finding the bonnet switch was like an episode of "where's wally"), we're getting 12 litres per 100k so its very frugal, all the equiment works really well, tons of hot water onboard when we need it, lots of storage space, and the bed is very comfortable.
We did have a couple of problems (the sink tap developed a leak at the base and bits of glass and electrical wire kept rolling out from under one compartment) but nothing a tea towel and a new broom from a local hardware shop couldn'the solve!
We chose Wilderness because of its rating here on rankers, and also the plain english explanation re services and insurance that doesn't require a law degree to work out if you're covered. Together with the friendly staff and warm welcome on arrival what more do you need? We'll definitely be back.
Our first marvelous South Island experience with wilderness motorhome was 2 years ago. Our second trip just ended on the 9th June 2016, 11 days on the road with group of two units summit 5. As usual the friendly and fantastic Wilderness Motorhome support staff greeted us with professional service. Our recent trip covered mostly the southern part, with a trip to Milford Sound. It was awesome. A third trip will be to the North Island, next year 2017. wilderness, we will meet again.
Would 100% use Wilderness Campervans again. The camper was exactly as it was portrayed, well maintained and the staff were really friendly and helpful. Only tiny negative was a flat tyre upon collection of the van held us up getting on with our adventure...this couldn't be helped but was frustrating. The camper was well equipped, drove well and was warm...perfect for a south island winter trip. Helpful hint...take entertainment with you in the south island as lots of areas don't have television reception...the vans are well equipped for technology so take some with you.
The service was great before, during and after the hireage so we are planning a similar trip next winter with the same company.
This was our second trip to the South Island and the second time we had used Wilderness Motorhomes. We chose to be return customers because the motorhome and the service were excellent in October 2012, and the second time was, without exception, just as good - friendly, efficient, reliable. The first time we had an Escape 4, but this time we had an Escape 2 - both fantastic. A nice surprise was a gift from Wilderness for being return customers - thanks, the Pinot Noir was just what we needed to start our holiday. We haven't been to the North Island properly yet, so when we do it will be with Wilderness.
From the moment we viewed the Wilderness Motorhomes website to the time we dropped off our vehicle at the end of our trip, we were greatly impressed with all aspects of the service. Great communication with the team in the months leading up to our trip - all our queries answered promptly and comprehensively. The friendliness and helpfulness of the team on pick up/drop off day superseded all expectations. The vehicle (Escape 4) itself was incredible - high quality interior spec, plenty of room, easy to drive - definitely a cut above all the other rental motorhomes on the market. The customer service we received was fantastic; we requested an alteration to a ferry crossing while we were out on the road and, despite it being Easter weekend, was seen to immediately. I can not recommend Wilderness highly enough to anyone wanting to rent a motorhome. They really made our 'once-in-a-lifetime' trip from the UK extra special. So much so, it is hard to imagine not doing it again!! Fantastic company.
We recently had a fantastic experience with Wilderness.co.nz. We hired a beautiful 4 berth motorhome (Escape 4) & the overall experience was wonderful. Great staff, great customer service & our motorhome was admired by all around us throughout our travels. Besides the ease of driving this beautiful van, it was so totally comfortable, spacious & came with a full size fridge. We would definitely use this company again!
My 3 sisters and I have just returned from New Zealand after experiencing a fantastic holiday with Wilderness Motorhomes. We got off to a great start with the Team at Wilderness being so friendly and accommodating, especially Vicky, who drew the short straw to handle our hire. She was delightful and tolerated 4 loud Aussies without complaint. The Escape 4 vehicle was brilliant and faultless. It was so simple to drive and safe in all conditions. This vehicle was warm, comfortable, (especially the pull down bed), and so well equipped that we wanted for nothing. It truly was the making of our holiday. I have not stopped promoting it, back here in Tassie and I will recommend Wilderness to anyone looking for a trip of a lifetime. Thanks Wildeeness Team and thanks NZ for having us. Looking forward to visiting again one day. Regards Pam Kelly Tasmania
Hired a campervan from Wilderness to take the Auckland based family north for a few days. First time I have ever hired a camper and I was very impressed. The campervan inself was extremely comfortable, well designed, and easy to drive not to mention very well appointed. They even supplied a coffee bodum! Seeing other campervans on our travels, the Burstner camper I was driving was by far the best - I would have suffered from campervan envy had I been driving a lesser vehicle. The staff at Wilderness were very helpful and pleasant to deal with. First rate experience all round - I would DEFINITELY recommend Wilderness for a quality campervan tour.
We had such an amazing experience with Wilderness, from the live chat on their webpage during the booking process to the 'welcome home' email the day after we left NZ they were incredibly helpful, professional and an absolute pleasure to deal with at every step of the way. Especially loved the personal touch of welcoming us on the whiteboard at both pick up in Auckland to drop off in Christchurch.
We rented the Dart2 for just under 2 weeks and it was perfect for just the two of us, very easy to handle on the road and fit into a standard car space when parking which was very handy at times! The van was very tidy, well equipped with everything we could need and really comfortable.
We experienced an unforeseeable mechanical issue while in Queenstown and Wilderness were straight onto it, we were quickly towed and received a replacement vehicle in the amount of time it would take for someone to grab their bag and drive from Christchurch to Queenstown, the guys at Wilderness are just really good at taking care of their customers.
We have and will continue to recommend Wilderness to anyone we know who is planning a trip to NZ, and we will use them again next time we visit. The cost was really reasonable and you really can't put a price on good service, get full insurance, relax and enjoy NZ.
We loved everything about Wilderness. The service is great, the vans are awesome, the advice on how to get the most out of NZ is invaluable. Can't wait to go back!
Kate and Peter
Wilderness Motorhomes provided us with an excellent vehicle and services. It is impossible to think how they could be improved upon. We would recommend them highly.
Fantastic experience. From the moment arriving at Christchurch the welcome from Flavia was warm and genuine. We hired the Escape 4 and there was ample space and equipment the 3 of us. Easy to drive and park in all the campgrounds we stayed at on the 2 week road trip.
The van certainly turned heads in all the campsites and we had numerous comments from other 'campervaners' about the van. It was good to be part of the Wilderness family on the road when passing other Wilderness vans with a wave!!
Cant wait to return...NZ certainly is a fantastic country!!
Andy, Nicola & Tom
From our very first encounter with Wilderness we were extremely impressed with the service we received: while trying to book a motorhome online we used the online chat service to ask for some advice and received instant, friendly, very helpful guidance about what was available and what would best suit our needs.
When the time came we were collected from the airport and taken to the nearby Wildnerness centre, where we were welcomed, offered tea and coffee, talked through everything we needed to know, and taken to our motorhome. The whole experience was really relaxed and friendly, and we were given as much as time as we needed to get ourselves sorted and unpacked. They even stored our empty cases in their office for us, for two weeks.
Returning the motorhome was equally straightforward and quick, and we were dropped off at the airport in plenty of time for our flight.
We had no trouble with the motorhome for the two weeks that we were travelling - it was in a great condition, and very comfortable and convenient. All in all we have no complaints about Wildnerness and would wholeheartedly recommend them to anyone! We definitely hope to rent another WIlderness campervan soon!
We rented the smaller Dart campervan for an 8 day tour of the North Island. It was everything we expected and then some. Customer service at Wilderness was excellent. They are a larger company, but still have grass roots customer service.
We had such a wonderful time in NZ!
The South Island is so beautiful and just the perfect place for a road trip/ cycling holiday.
The Wilderness Campers Dart 2 (VW Transporter) was the perfect vehicle for the job too.
It is extreamly well designed and comfortable for two people to trip around in, plenty of power, plenty of room and packed with every convenience you could want.
The Avanti mountain bikes we hired with the "Hilton on Wheels" (as we dubbed it), were exactly what we were looking for as well.
As you will see in the attached pictures they were at home on sedate lakeside paths, single track and even a little bit of downhill that i couldn't resist. They did me a favour too, by introducing my partner Liz to mountainbiking with a comfortable and sure footed ride that gave her confidence which means we will be doing much more off-roading in the future.
Also, I really want to thank the Wilderness Campers staff. everyone was so friendly, helpful and accomodating, it was a pleasure dealing with you guys.
One of the girls, after a discussion about our plan of attack, sugested we reverse the direction of our planned route to avoid the horrible storms the south island was having. It worked a treat, we had blue skies for all but one day of our trip and each place we went people commented that we had brought the good weather with us.
You can't beat local knowledge!
Thanks again Wilderness Campers and New Zealand for a fabulous holiday.
NZ is the best country on the planet and ideally suited to camper van travel because there is so much to see and do in a small area. We chose Wilderness Motorhomes because of the greater flexibility as to where you are allowed to take the hire vehicle, and because we liked the look of the Breeze2. Our latest visit in March was wonderful and the vehicle really was a breeze to drive and camp in, both at van parks and off the beaten track.
We hired a two berth Motor Home Escape 2 which proved exceptional and suited our needs ideally with permanent island bed made up so no faff. Plenty of living and storage space, even though we had too much luggage and equipment from including the outward journey with business in Taiwan.
We toured North and South Islands over 29 days the camper gave us nil problems, was very comfortable and economical to run (we drove over 5,500 kilometers).
Wilderness were very good in preparing us for the trip in provision of data, good reception introduction at Christchurch and return of vehicle in Auckland.
Water and battery power of the Escape 2 was more than adequate to have allowed freedom camping without any issues, although we stayed on camp sites predominantly the Top 10 group throughout our travels.
Should I require a further hire in New Zealand I would certainly use Wilderness again and recommend them to others without hesitation
Great experience from start to finish. Staff was very friendly and helpful throughout. The review of campervan was very thorough but not too time consuming. We rented an Escape 4. Having rented a 6 berth before this was a much easier campervan to drive. The vehicle also provided better gas mileage then I would have expected.
Read the Frenzy NZ guide they provide to you. We found one of our favorite experiences in the book and to top it off it was free.
Will use Wilderness again without hesitation.
We had an excellent experience with Wilderness right from our first email contact until we dropped the van off. They are quick to respond to any issue or questions you may have while traveling. We had the Nugget 2 which was perfect, clean and well equipped for our 5 week trip. We hope to return and will rent from them again. The Frenzy books are highly recommended for those who like to hike away from the major tourist attractions.
We spent March travelling around both Islands in a Wilderness Dart (VW Transporter). Covered about 6000km, including plenty of gravel roads. Only problem with the van was a puncture one evening in Russell - which was resolved. Excellent service from Wilderness - including a very good "Frenzy Guide" to NZ. They were expensive, but it was worth it.
We got a modern new motorhome. Many people we met an various campgrounds asked us to have a look at our motorhome and found it extremely conveniant.The overall service of Wilderness was excellent, the team is very friendly and helpful. The booking was easy and fast without any problems. The complete team has several German members so even for customers who don't speak English the communication goes without problems. 10 points from me!
First timers and loved it, cant wait to do it again
I give Wilderness Motorhomes 10/10 for lots of reasons. We hired the Dart 2 for 16 days, Wilderness provided a hassle free booking and pick up service, the camper van itself was well equipped, spotless and well maintained, Wilderness provide excellent support and back up, and very good value for money, we would definitely use them again and we would recommend them to friends and family.
We recently returned from a 7 week trip to New Zealand, 5 weeks were spent in a motorhome hired from Wilderness. From start to finish the company could not have been more helpful and efficient. Everything they say they will do they do! We were 2 Adults and we hired a Breese 2. It was perfect for us, lots of storage it was less than a year old so everything seemed new, everything was provided that you needed, inc bedding, towels, pillows. We cooked for the whole trip in the van and we managed to eat really well with the equipment that was provided. The leather driving seats were so comfortable and it was a pleasure to drive the vehicle. We were very sad to say goodbye to our van and look forward to returning soon. They may not be the cheapest company out there, but you pay for what you get! If you want all round service (especially if anything goes wrong) then this is the company for you.
We have given a 10/10 for one reason, if we where to go travelling around New Zealand again, we would certainly book a wilderness motorhome without thought of using a different company.
We received a great welcome in both Christchurch and Auckland, and the staff where all but too happy to help.
The van itself which was a Nugget 2 covered nearly 3000 miles and we never had any problem, a few chips on the windscreen but that can't really be helped.
If anyone where to ask us which company should they use to travel around New Zealand I'd say Wilderness as they helped us have a holiday of a life time!
Wilderness is a wonderfull company. They are with you from planning your trip until you're back home, and they do it perfectly. Wilderness knows what words like service, kindness, professionnal, campervan and holidays mean. This is not just a campervan you book with them, but a wide part of your holidays, with everything you need. During the travel, we spoke with some other travelers, who book with other company, and everytime, we noticed all the extra services we get and they didn't ! The vehicle was perfect ! And they give you advised tips to make amazing free camp and great thing to see or do, out of the footed path !
Next time we'll come back in NZ, we'll no spend time to look for an other company, we'll just look for the different motorhome Wilderness get !
Wilderness takes certainly a great place in the wonderfull 1 month travel we've made in NZ !
Great company. It took me a few weeks to look trough a few companies with help from the Rankers website but I finally decided to go with wilderness as they were the ones that stood out much better and I can't complain!
Just back after spending three weeks in one of their Base Jumper campervans. Great van, long life battery, you can be quite independent from campsites if you wish to.
The company helped us a lot by providing quite a lot of useful information before the trip and once there.
Would definitely recommend Wilderness and we will come back!
I rate Wilderness ten-out-of-ten without any hesitation.
I based my choice to go with Wilderness purely on the reviews on the Rankers' site, and EVERYTHING lived up to the high expectations that I had. We hired a Breeze 2 motor home for two months (a month on each Island), picking up at Christchurch and dropping off at Auckland.
The vehicle was great: really enjoyable to drive and very, very comfortable to live in, superb features and 100% reliable. We clocked-up over 8,000 kms with much driving on unsealed roads. What I found amazing with Wilderness was the actual encouragement to get off the beaten track and explore your amazing country. this was done by providing the really useful guide book (via email in advance of the holiday) and verbally on pick-up.
All the staff we met were really helpful and both the pick-up and drop-off were completed without any fuss.
I particularly loved driving a motor home that wasn't plastered in advertising for the company (some that you see are quite garish). It proved to be so true that when you are parked up the vehicles attract attention from fellow campers (many in private motor homes) who are genuinely impressed with the looks and features - you get to feel quite proud and only too pleased to let them have a look around.
I would simply advise any one contemplating such a holiday (I can't think of a better way of seeing such a beautiful country) to read all the previous reviews and believe everything that has been written about Wilderness - Amazing!
We hired a Base Jumper 2 motorhome for 5 weeks, starting in Christchurch and finishing in Auckland. We covered more than 3,500 miles. The motorhome was perfect allowing us to explore out of the way places and enabling us to really enjoy and appreciate the beauty of both New Zealand's islands.
The staff at Wilderness were knowledgeable, efficient and very helpful both prior to our arrival and during the pick-up and drop-off. The pick up and drop off were quick (we heard people complain that some other motorhome hire companies took an age during pick-up)
We would certainly recommend Wilderness Motor-homes !!
We hired the Wilderness Dart and it was perfect for getting around both North and South Island. Very economical on fuel and very easy to drive. What a great way to see this amazing country. We would definitely recommend Wilderness as the service was faultless. Thanks Marcel and the team at Auckland. We will be back
We have recently returned to the UK following our 21day tour of North and South Islands, in a Wilderness Motorhome Breeze 2.Starting in Christchurch and ending back in Auckland. This was our first attempt at this type of holiday and it will not be our last. In fact we were quite sad when it came to the day to hand the vehicle back. After three weeks we had become quite attached to our home on wheels. Certainly the best way to see New Zealand.
The vehicle was easy to drive and park and was well fitted out. Although it would have been better to have more than the standard two of everything with regards to crockery and cutlery. Apart from a couple of other minor problems, which following a phone call, the Wilderness Team quickly sorted out, everything went well.
Having made our booking almost twelve months before we got excellent help and advice along the way from the Wilderness Team nothing was too much trouble for them.
Would highly recommend them and would certainly use them again should we return to New Zealand.
Thank you again Wilderness from making our New Zealand experience such a memorable one.
We rented an Escape 4 for a 3 1/2 week tour starting in Christchurch and ending in Auckland. The unit is very well designed and comfortable. The second bed drops down from he ceiling, which gives a sleek design and better mileage. The refrigerator is large and operates on 12v, 240 or gas, allowing for more days without needing to connect to power.
The company is very responsive and helpful, and a minor electrical problem was resolved quickly. Their website provides great information. There are no "restricted roads."
It was a great experience and I highly recommend Wilderness.
We hired an Escape 4 to tour the South Island in March 2014 and, after a warm Wilderness welcome at the airport, the campervan, adrenalin-fuelled activities on offer and wonderful NZ scenery all lived up to our high expectations.
However, following a bereavement, we had to cut our visit short, and it is the superb after-sales service that we have received from Flavia and the Christchurch Team that I particularly want to comment on.
I have had to contact Flavia on numerous occasions with requests for all sorts of information and evidence to support our insurance claim for curtailment of the holiday; every email has been answered promptly, efficiently and in a warm and friendly manner, making a difficult process bearable. I had no expectation of this level of service after I arrived home - Wilderness have nothing to gain at this point - so the help and support I've received has bowled me over.
I think it's a sign of a very good company that you remain a valued customer AFTER the holiday is over. Massive thanks to Flavia and the team.
When our budget motorhome broke down just outside Auckland we had excellent service from Marcel who arranged for our motorhome to be towed back to the campsite where we were later delivered a brand new upgraded motorhome with which to continue our journey. There was no disruption to our trip and service was friendly and efficient.
On orientation staff spent 80% of the time on aggressively selling us extra insurance, 15% checking on scratches on vehicle. Only about 5% time teaching us how to use the facilities in vehicle. We had to learn ourselves on the way.
We spent a week in a Wilderness camper van touring the Coromandel Peninsula. Service from Wilderness was great. We rented an Escape 4 which was very well presented and fitted out.We had a lot of admiring comments from other van users.
Wouldn't hesitate to recommend Wilderness.
We hired a Jumperlite 2 which was absolutely perfect for our needs. The van was very easy to drive and the equipment was good quality. Loved having the awning as an integral part of the van.We used sites most of the time but did freedom camp occasionally and the van was perfect for this. I would give a rate of 10 but for the fact that on arrival we arrived at the wrong address as they had moved office and we had not been informed. Luckily the new address was easily located as it was just up the road.
Hi, liebes Wilderness-Team!
Im Februar/März waren wir mit einem Brevio-Camper, den wir schon am 2. Tag als "unser Goldie"
bezeichnet haben, in NZ unterwegs. Schon die Fahrzeug-Übernahme in Christchurch haben wir als
sehr angenehm empfunden, wir trafen nicht auf Massenabfertigung, sondern es wurde sehr unbürokratisch
auf unsere speziellen Wünsche eingegangen(2. Bettdecke, zusätzliche Handtücher, Weingläser etc.)---
heissen Dank nochmal an Natalia, Flavia und Mike! Der Camper war sehr sauber und die Ausstattung zeigt, dass hier keine Theoretiker am Werke sind.
Auch die Abgabe in Auckland verlief in ruhiger, freundschaftlicher Athmosphäre, danke, Sophia, für Deine
Wir können das Wilderness-Team nur empfehlen und würden jederzeit diese Vermietfirma wieder
Margret und Werner Lux
We arrived to pick up at a busy period, so without delay we were given the keys to a courtesy car to allow us to get our food shopping done. When we returned we were greeted with the great news of an upgrade. We would have had a great time regrdless, but the bigger camper really added to our enjoyment of our honeymoon and made it a bit more special. We couldn't fault the service or the camper. Thanks.
we had a great experience with wilderness. The service was excellent. The motorhome was flash! We would highly recommend them.
We've just spent a whole seven weeks in a Wilderness camper van having a great time on both North and South Islands. Service from the Wilderness guys was perfect, the van was immaculate when we collected it, really well fitted out, lots of space and kitted out with everything we needed.
Wouldn't hesitate to recommend Wilderness to anyone. We met loads of other people and listened to their complaints about their vans, so felt really lucky to have the one we did. Thanks Wilderness we will be back sometime.
We had used Wilderness 4 years ago and had no hesitation in going back to them. We loved the Base Jumper 2 we used for both trips. It's such a shame that they are being phased out as the layout suits us perfectly. (The van based motorhome is a few years old now but I gather the newer Breeze 2 is similar).
Wilderness are friendly and responsive to any queries, both before travelling & while on the road. We even received a "welcome back" pack as a returning customer! The free downloaded Frenzy New Zealand Guide books from their website were really useful (Awesome as a Kiwi would say!)
We will definitely use them when / if we go back to New Zealand.
One tip:- we bought a vodafone travel sim in duty free at Auckland (saves $10!) and used Campermate phone app to find campsites, dumpstaions etc including lots of "official" freedom camping spots. Works offline if no signal.
Simon and Geraldine Stone
Nearly a month after we left, and we're still missing being in our motorhome, travelling around South Island at leisure! Everything was terrific - the welcome we had from Mike and Natalia (Christchurch) and the simple but comprehensive briefing around the vehicle; the support we received from Mike when we had a small problem with the van, and the team's pragmatic response to a situation we presented them with!
Excellent - wouldn't hire a van from anyone else.
We, a UK couple, rented a Wilderness Escape 4 Motorhome for five weeks from the end of January to early March 2014. This was a first for us and we were delighted with the experience. We picked up the van in Christchurch and reluctantly returned it in Auckland after a memorable journey through both islands. The van was what we had been promised - comfortable, reliable, very well equipped and easy to drive. The cruise control was excellent and came in for a lot of use. Reversing required more care but got easier with practice. The Wilderness staff in Christchurch explained the workings of the van thoroughly and gave us the extra towels and bed linen we requested. The living accommodation in the van was excellent for two people with lots of storage room. We did quite a lot of self catering using the three burner gas stove. The fridge and freezer, microwave and toaster were all useful. One slight niggle with our van was that the fuel ignition warning light was on constantly - caused apparently by the quality of NZ diesel. A couple of phone calls from Wilderness reassured us that all was well and the van behaved perfectly.
We had a great 20 day trip touring South Island with a Jumper lIte 2 in Feb 14; We had taken a shorter tour in April 2012 using a Base Jumper 2. For both trips we had excellent help, guidance, and service from the Wilderness team. This most recent trip we did not have any service items on the vehicle requiring attention. On our prior trip, a couple of brief repairs were needed, and these were very quickly and easily attended to in Graymouth and in Queenstown. I strongly recommend using Wilderness in the future.
What most previous reviewers say is correct. Wilderness were excellent. From the depths of a Scottish winter, and planning our first NZ trip ,would our best expectations be realised?. The answer was emphatically - yes. I will not rehearse what positive comments others make but be assured they are correct. We booked a Breeze2 from and to Auckland and all went perfectly. We took out full insurance for peace of mind and although Wilderness were not the cheapest company overall , to beat their service ,value for money and have confidence in their ability to deliver someone else would have to score 11/10.
Wilderness Campervans was a great way to see the wonderful West Coast of the South Island!
The van was clean, well organised and easy to drive. All the comforts of home. We were really pleased to have a barbeque. Spacious for two people and plenty of storage.
Thanks so much to the friendly and efficient Wilderness team in Christchurch. Great service with a smile!
Sione F Lea
Awesome service for the WILDERNESS team in Christchurch!!!!... Great campervans spacious..clean and easy to drive!
Highly recommend and definitely use again!!
Thanks from the Newly Weds Mr & Mrs Lea (chch)
We are a family of 4 with two young kids: 7 and 3. It's our second motorhome experience and the previous time was in the US. Comparing these two experiences, we felt that
1) the overall service of Wilderness is warm and thoughtful
2) Wilderness's website is AMAZING - user interface is very friendly and extremely easy to use. They have taken the effort to answer every possible question you may have about motorhome trip in NZ, the vehicles, the routes, camping sites, and they have included every possible purchase you may or may not need: SIM card, wifi, BBQ, chairs, bikes, car seats, and even DVDs and books rental. NZ's timezone makes it hard for us to catch them during business hours, so the website was very valuable for me.
BBQ is very important - unlike in the US, where you can make campfires in all the national parks, most NZ campsites forbid open fire.
3. They even gift you a travel guide book. This is a great gesture - they don't just care about renting you a nice car, they care about helping you make the most out of your NZ trip.
4. I also appreciate they include the beddings and kitchenwares in the price
For the vehicle:
We rented their latest model that sleeps 4. The car is in great condition. I prefer the unique sleek look of this car compared to the traditional bulky white ones that are more common on the road. It's European design so it's compact in size - which makes it easier to maneuver than our US one, however we found the interior space a bit too tight compared to the last time.
Another flaw in the design is that because NZ traffic is the opposite of Europe, the door of the cabin opens to traffic instead to sidewalk. Not a huge problem but just be careful when you go in and out esp. with children.
Picked up a Dart2 in Christchurch. Van was small but very well laid out with a unique bedding system that gave plenty of living room during the day. Van was easy to drive and economical. We travelled 4200 Kms around South Island with no problems but we would recommend full insurance cover as on our last day a stone caused the wind screen to crack but we had no excess to pay. Also on this cover there was no diesel tax to pay.
Pick up from airport was efficient and since we had been to South Island twice before we asked and got advice on those places where tourists rarely visit. We went to them all and it made our trip extra special.
Thoroughly recommend Wilderness.
BEST OF THE BEST : For those seeking a motorhome that is both unique & confortable look no further than Wilderness Motorhomes. As they have locations and staff based in Christchurch and Auckland your ability to tie in either Island or both is quite easy. We travelled in their Escape 2 model and were impressed with the size and ease of handling the roads in New Zealand. The staff at Wilderness Motorhomes is also very customer centric. his was demonstrated very clearly since we had minor fridge issue that required some additional technical advice which was handled quickly and effectively while we’re on the road. I would be certain to use Wilderness again and highly recommend this company over others. As you travel the roads in a WS motorhome you don’t look or feel like a visitor, you are part of the New Zealand culture aka caravan club. If you happen to work with Sophia or Claudia you are in good hands .. everyone we came into contact with @ WMH havethat infectious Kiwi spirit.
Having experienced campervans in New Zealand previously we were more selective about the van we would like to hire this time for our 6 weeks holiday Several criteria were needed to be met, a permanent bed, room to live and relax in and reliability.
Having researched we eventually decided to hire from Wilderness.
Friendly, efficient team who from initial contact to the handing over of the van at the end could not have been more helpful.
Problems with the interislander ferry, which were beyond their control, were dealt with in a prompt and efficient manner.
The van, the Escape 2, exceeded our expectations, it was easy to drive, performed well gave us all the space and comfort we required. The permanent bed, which was as good as you would find in many hotels, was a definite luxury making life far easier.
The bathroom facilities on board were ingenious, making having a shower easy, (thus avoiding the occasionally less than ideal campsite ones).
We have no hesitation in recommending Wilderness to any traveller who is looking to hire a campervan in New Zealand and if we return would certainly look to hire from them again.
My Wife & I are not exactly the "keen camping" type but when our friends recommended Wilderness motorhomes to us as a great way to experience New Zealand (minus the tenting) we decided to give it a go and we were not disappointed! I have relatively high standards and I was absolutely thrilled with this company and the service they provided. Would recommend it to anyone, we had a great time and are even planning to do it again with our friends next year! Thanks Wilderness!
Amazing! This was our first time in a camper and our first time in New Zealand. From the first email, the team at Wilderness was awesome! They answered all my questions and were even available for a live web chat since we were in another country. We got the Escape 4 and absolutely loved it! It was just two of us for the first 5 days and then 2 friends joined us for the last 5 days. It fit 4 adults and all of our gear pretty comfortably. We will definitely come back to NZ and our first call will be the gang at Wilderness to book our Escape 4. Brilliant service all around!
This was the first time we hired a campervan and I have to say that Wilderness managed to exceed our expectations. From the moment we picked up our Breeze 2 until the second we dropped it off, we were dealt with in a kind and warm manner and always had the feeling someone genuinely cared about us. The van itself performed great with nice features and a clever layout. Our personal highlight was the bed combined with the large door in the back of the van which proved itself to be the perfect spot for scenic sunsets along the west coast. All in all we were more than happy with our experience and can recommend Wilderness without any hesitation!
Our booking experience with wilderness was excellent, but it started to go wrong soon after. They forgot to pick us up at the airport in Christchurch, in spite of us receiving three confirmation emails!
The van was disappointing. We knew it was 3-6 years old, but there were several small problems, a leak from the sink waste pipe, draw closers that didn't work properly.
The van rattled and squeaked and was not particularly pleasant to drive. This was our first, and last, campervan experience so we may have been over optimistic, so if if you are planning your first trip be cautious.
We worked out we could have rented a car and stayed in hotels for the same price and could have done pretty much the same trip.
Hired a VW camper van from Wilderness, for 3 week trip. Everything from the pick up to drop off was excellent. Really friendly and helpful staff. Help and communication before we arrived in New Zealand was great, pick up was quick and easy. All in all a wonderful experience, would highly recommend Wilderness, we will be back.
We hired a motorhome from Wilderness Motorhomes NZ and loved every minute. The time we spent in the motorhome was enhanced by the quality of the vehicle the care and efficiency of the Wilderness team. We hired bicycles, camp chairs, bar-b-que from Wilderness and everything was of good quality compared to other Motorhomes we have hired. There hire fees are a little higher than most, but this was reflected in the overall quality we received from the vehicle, equipment and service. Well done Wilderness.
Bjorn Van Mulders
Very good email contact. Good clean camper-van. Quick pick up and good explanation.
We hired a Wilderness Motorhome for the month of January afer extensive research and after reading glowing reviews on Rankers. However our experience was far from glowing. Key points as follows.
We paid a premium for a self contained van (toilet, shower, cooker, fridge). However, compared with images on the Wilderness website and compared with other vehicles on the road, our van was very much worse for wear. It had 2008 registration plates and more than 300K on the clock. Internally, the toilet door needed to be wedged shut in order to drive safely, the push button cupboard and drawer locks repetedly popped open while driving, and the lock on one rear sliding window was missing making the vehicle unsecure. In addition to this, the grill ignition needed to be repaired twice, which meant two days of our holiday were affected.
Initially communication was swift and efficient. However, later communications were at times vague and required followup.
We also had a problem with our ferry booking resulting in us not travelling on the ferry or sailing of our choice. Please be aware that they do NOT book your ferry passage until you have paid in full.
Please also be aware that contrary to some of the wording on the website, insurance is NOT FREE. No one in their right mind drives around NZ in a campervan with $5K of excess. Insurance will cost your $50 a day.
When we had problems with our grill, calls to Wilderness were greeted with several exclamations of 'Awesome' withing a couple of minutes. When you are trying to resolve an issue, this is not AWESOME.
While our motorhome took us from bottom to top, for the money we paid for it, we were not expecting a motorhome that we felt that we needed to Nurse along the way.
Wilderness Motorhomes responds:
Thanks for your feedback. We are deeply disappointed that your Wilderness experience was less than great. We take pride in maintaining our motorhomes to the highest standard. Ensuring that the motorhomes in our budget range are in as good condition as our new ones is a constant challenge. With this in mind, we plan to retire the model that you hired over the next few months. We are committed to being the best in the business. We hope to set you off on another Wilderness adventure in the future. John Managh, Managing Director.
From start to end a perfect service. Even when one interislander ferry crashed wilderness motorhomes provided us with a ticket of the bluebridge ferry at our desired date.
We had a very warm welcome at the Auckland airport and a thorough instruction for the campervan (Base Jumper 2) at the base. The campervan was clean and in very good condition. All equipment worked without any problems. The GPS was a big help. We enjoyed the possibility to stay overnight at special places outside any compground due to the self contained campervan. The hired BBQ was brand-new. We had no problems at all with the campervan during our more than 3 weeks trip. The welcome at the Christchurch base was also very hearty.
All around a perfect trip to wonderful places in N.Z.
Thanks to the Wilderness Team!
We recommend Wilderness Motorhomes without any restraints.
Dan and I can't say enough about our experience with Wilderness. From the moment we picked up our camper, the team was professional and a pleasure to work with. Prior to booking with Wilderness, we had read countless online reviews of the numerous campervans companies. After the many excellent reviews, we decided to pay a bit more to hire from Wilderness so we could experience the great service we had read about. A few days into our trip, we found out we had a faulty water heater. Wilderness drove a new van from Christchurch to Wanaka overnight to keep us on schedule and they even upgraded the van as they didn't have our model available. Their campers are immaculate and we had no mechanical or other issues with the camper. When we got a cracked windscreen, we called wilderness, who organized a repair, and it was all fixed within an hour....great reason to purchase the insurance!!! We truly believe that hiring a camper from Wilderness added to our New Zealand experience being so amazing!
Good service, well equiped , (from Sweden and in New Zealand.
Good service, nice motor-home.
We hired a Dart 2 from Auckland Airport and drove the North Isle for 2 weeks. It was a great trip. Everything went smoothly: great staff at Wilderness, excellent van in perfect condition, easy to drive, economical to run, comfy bed that makes up in a moment, the DVD system was a bonus, kitchen utensils well stocked. We bought fresh fruit and veg from roadside stalls and freedom camped as much as possible.
The guys at Wilderness were fantastic. Helpful and interested. The NZ frenzy download was super. We hired mountain bikes as well and would highly recommend this - great MTB trails around Lake Taupo. The whole holiday was fantastic.
We are now planning a longer trip to the South Isle and will most definitely be calling Wilderness to book the Dart again!
We couldn't have been any happier with our rental from Wilderness. Flavia and the team took exceptional care of our unique requests. We also accidentally broke off the external gray water pipe while backing up on the second to last day of our trip - and at that point we were very grateful we had elected for full coverage! The vehicle was impeccable, the recommendations for our trip spot-on. When we return to NZ, we will use this company every time. Worth every penny.
AWESOME CUSTOMER SERVICE! One of the reasons we chose Wilderness was because of the high customer service ratings. We were NOT disappointed! We traveled in December of 2013. The staff at Wilderness not only made us feel like welcomed family members, but they checked in on us along the way to ensure that all of our dreams were being fulfilled!! (Which they were!) Of note, that during our travel time one of the ferry boats was not working between the North and South Islands. In talking with other motor-home drivers (along the way) we heard horror stories of people having to change trips, flights, itineraries etc. One poor family had to book totally separate flights to get to the south island - then rent a car to drive around in!! The staff at Wilderness not only followed through for us, but they went above and beyond to ensure that we had the ferry passing and time that would work for us! While Wilderness Motorhomes is a smaller brand - it was nice to call them and get a real live person (and not an automated machine). We will definitely go with them again on our next trip! FYI - This was our first camper van experience. While my husband is not an "outdoor type guy" (he's more a hotel person) his comment at the end of the trip was "Through our (his) 2,500 miles of driving - by far Wilderness Motorhomes are the ONLY way to travel in New Zealand!!"
This was my very first time in New Zealand; not only that, this was my very first time driving on the other side of the road and driving a motorhome on the other side of the road !
The attention from Wilderness Motorhomes was superb from the moment when we started booking the motorhome still back home, the staff was VERY efficient and friendly and responded very quickly to emails.
Once in NZ, when we went to pick-up the van, Flavia was very patient and clear explaining every single detail of the functionality of the van and making sure we understood. She also provided her insight in the best routes to go to make the best of our trip and see as much as possible and as far as possible, including campersites.
The whole expertise service made our experience smooth and enjoyable in many aspects.
If I return to NZ - as of course I want to because I still need to drive the North Island ! - I will definitely go again with Wilderness Motorhomes. I strongly recommend it !
Friendly staff made a great experience even when we had a bump. Download the travel guide NZFrenzy free from
Their website was brilliant. Don't bother with sat nav in van map was great and hard to get lost anyway!! It really felt like the staff cared that our holiday should be fantastic Would certainly recommend
We had a wonderful 7 weeks touring both the North and South Islands (November 2013 to January 2014) thanks to Wilderness Motorhomes. From our first contact (before we booked), through the booking process and then throughout the trip everyone at Wilderness was helpful and accommodating. We had the Escape 4 and it was a great size for the 2 of us - everything we expected.
Check in at Auckland was quick and painless and returning the motorhome in Christchurch was just as good.
We spent 3 weeks in North Island, crossed the Strait on the ferry, and then spent a month in the South Island. The motorhome was easy to drive and park, we got good mpg, the driving seats were comfortable and we had good views from them. The permanent bed was very comfortable, there was plenty of storage, power outlets (for charging phones and laptops) and the cooking facilities in the motorhome were good.. We would have preferred an oven to the microwave (you can’t have everything!) but we just used the campsite ovens when we needed to.
When we were at sites or parked up in towns during the day we had lots of people asking us about the Escape 4 and Wilderness – we were very happy to sing the praises of both.
Would we use Wilderness again? Most definitely!
Do we tell family, friends and anyone who asks about Wilderness? Yes we do!
A wonderful holiday supported by a great company made up of friendly, interested and efficient people.
In January, 2014, we rented a Jumper Lite 2 Fiat 6 speed manual for a 3 1/2-week adventure starting in Auckland and ending in Christchurch. We had rented the same vehicle four years earlier, so we knew it met our needs completely. It is a little challenging shifting with the left hand, driving on the opposite side of the road from which we are used to, and crossing so many one-lane bridges (we counted 108) and one-lane tunnels (4). Adds to the adventure.
But what gets Wilderness ranked so highly is their friendly, outstanding service before, during, and at the end of our trip. They pay close attention to details that made such a difference.
As we were planning driving some remote roads, we opted for full insurance coverage, which also came with a GPS unit. We were glad we had the insurance when we had a little fender-bender on the “Forgotten World Highway.”
The GPS was quite useful, especially navigating in the cities. The guy with the Kiwi accent gave us advance warnings for turns, got us through roundabouts, and gave us good shortcuts that saved time and let us see the scenic countryside. Miss the little guy.
We had a few minor equipment glitches, but a quick call to Wilderness got them quickly straightened out. We completely recommend them to anyone seeking a campervan for touring scenic New Zealand.
We had done a lot of research about what would be our home for 4 weeks in New Zealand. We decided on a Dart2 motorhome from Wilderness because although it was small it gave us room to stand and plenty of floor space. It was economical on the diesel, easy to drive and small enough to park. Although we covered 5,000km, we had no problems with the van at all. When one of the gas rings wouldn't stay alight, we called Wilderness who were fantastic with some handy hints to get it going. The advice worked! I have confidence that Wilderness would have sorted out any problems for us. The team were really friendly, made us feel very welcome and genuinely wanted us to enjoy our holiday and their country - which we did!
We hired a Breeze 2 motorhome for 3 weeks in January 2014. An excellent vehicle, but next time we would go for the bigger 4 berth option.
Wilderness were a brilliant company to work with.
Very helpful and extremely friendly.
When we come to NZ next time, we will certainly be contacting them for our camper van .
we can't praise Wilderness motorhomes enough. Right through from the earliest days of booking our visit to New Zealand, our pickup from the airport and introduction that covered everything, the friendliness, competence, helpfulness, assistance with things during this day, posts day, even returning things that we left in the motorhome upon our return.... Outstanding. We had the transit van Nugget for our tour, which unfortunately is going to be phased out, as we felt that it was a perfect small touring vehicle for two people. We highly recommend Wilderness to everybody.
The fantastic level of service we received before we booked the van continued before we arrived and after our trip. Our many questions were answered in a friendly, knowledgeable and swift way - as Claudia and Flavia helped us to put together our itinerary. Oh, and our van (Basejumper 4) was the coolest van on the road! Thank you!
As I sit here in storm swept Britain, I can look back with treasured memories of our time in New Zealand and the campervan we called home there. This was the second time we have travelled NZ in a campervan but the first time with Wilderness. Great people with a real personal touch when it comes to service. Before we left they were also so helpful in organising ferry tickets when the ferry company had issues with a ship out of service.
Other than a problem in clearing the condensation from the screen the van was great and we will always remember our Ford Trannie! Give these guys a go...you will like them! We will get back to NZ again and we will look them up when we do.
We travelled across your beautifull country during 30 days in September 2013. This trip was a dream of our life.
We spent couple of months to prepare and organize it. Especially we put a lot attention to renting the car. We wanted one we could relay on it, had a comfort in driving and in living during entire adventure.
Fiat Ducati Jumper Lite 2 was our home on wheels and took as safely from the south to the north of beautiful NZ.
Renting the car from Wilderness Motorhome was absolutely the best choice we could make. The team was very pleasant and helpful from the first moment, we where asking for some information. They guided us trough the rental process and the day of our arrival, Jasmine, from Christchurch office came pick us up to the airport.
She introduced us to our motor home in all details, made us practice how to empty water tank, toilet tank, LPG bottle and we were ready to hit the road quickly.
The car was perfect for 2 people. The interior was very well designed, in off the space for clothes. Kitchen was well equipped. The bed was comfortable and large. We had enough pillows and blankets. We where using the heating system during the most of nights and it was pretty cozy and warm inside.
Driving the motor home on the left side of the road was demanding and asking for all concentration. But the car itself was comfortable, old only few years. We choose a diesel one and it was fuel efficient.
We drove safely all the way to Auckland office last day of our trip and we received the same warm welcome as in Christchurche on the day one. Wilderness team was the first and last people we where in contact on this unbelievable adventure. Thank you for everything, we will come back and we are recommending you to everybody as the best choice for great, unforgettable and troubleless vacations. Cheers!
We had a fabulous three week tour of both the North and South Islands thanks to Wilderness Motorhomes. From the time of booking Wilderness was helpful and accommodating. We had originally booked with another company which ended up going bankrupt in July. We were so relieved that Wilderness had campers available and felt the Escape 4 was a big step up from the original van we had chosen.
Check in at the Auckland facility was quick and painless. We were thrilled to have a nearly new van with only one previous renter. Wilderness even gave us a brand new toaster for our Coeliac daughter. We spent our first few days to the north of Auckland and noticed a few minor things were not working correctly. On our way back through Auckland, we dropped in unannounced at the facility and the staff was happy to fix the problem on the spot.
We made our way down the North Island, across the Straight on the ferry, all the way down the South Island to Te Anau and back up through Arthur’s Pass before returning our van in Christchurch.
In three weeks, we only ate two meals in restaurants. The kitchen space in the van was fine for preparing meals. We loved having a grill and table/chairs so that we could eat outside. Our two children (ages 8 & 11) slept in the pull down bunk. The sleeping bags provided with the van were great for them and so easy to stuff in the storage bin each morning. The storage space was good both inside and outside of the van.
Thank you Wilderness Motorhomes for making this one of our best vacations ever. If we ever get back to New Zealand again, we will certainly rent from you.
What a wonderful holiday we had in our Wilderness Campervan!
We checked out many companies online and Wilderness seemed to offer the best mix of helpful advice, good vehicles and value for money. We were not disappointed. Everything Wilderness appeared to be online was true.
The handover of the campervan was important and Wilderness took the time to explain the details. It made it a lot easier once we were on the way. After a few days, we found the routine of emptying grey water and black water and preparing the campervan for sleeping or driving easy.
We rented a Family 4 for three weeks and drove nearly 3000 km around the North Island. The campervan drove much more like a car than we expected. It was a large vehicle and we had to concentrate when driving but it kept up with the traffic quite easily. It was also more economical than we expected – 12 litres diesel per 100 km with a range of about 700 km. Our van had travelled 192,000 km but it looked and felt almost new. Everything worked.
Wilderness advised us that we should attempt only one night of “freedom camping” at a time if we did not want to run out of water or power for the fridge. By being very careful with water use, we found we could freedom camp for two or three nights in the Family 4. During our 21 nights, we stayed in campgrounds for only 8 nights. This saved a lot of money.
We thoroughly recommend the NZ Camping app. It provides all the information you need for selecting campsites on the way. On most days, we decided where to camp that day rather than planning ahead. Only one campsite was full when we arrived.
The only criticism we would have is that the window next to the rear seats in the Family 4 is quite high. Small children can see only the sky from this seat. It is worth considering booster seats so that they can see out. Otherwise, our children loved the Family 4.
Our whole family loved this holiday. We are planning to return and would gladly hire from Wilderness again.
For 38 days, 23rd October to 28th November 2013, my wife Krim Gruettner and I, German landscape photographers, travelled through New Zealand in a Wilderness Motorhome. The purpose was to capture as many as possible of the landscapes of both the North and South Islands while enjoying our vacation. The campervan, a Breeze 2, served us very well throughout the 5 1/2 weeks and was a perfect base for that trip.
We had some experience with camper vans, rented in Iceland, Australia and Germany (for a Scandinavia trip). Planning for New Zealand we researched the internet to find the camper that would fit our needs. Fleet, contract conditions and a very informative web site convinced us that Wilderness was the right choice. Our experience with their camper van and their service proved it true.
From the Hotel in Auckland, where we stayed two nights after the flight from Germany, Wilderness arranged us a taxi at a low fare to their rental location. After filing the paper works we got an extraordinary (according to our experience) introduction into the rather new van (15.000 km). We are quite fluent in English, but we did appreciate being serviced by native German staff in Auckland and on the road.
On the second day we got a bit uncomfortable with the automatic shifting of the van. It took only one free phone call to get a reply of Wilderness’ fleet manager, advising us in more detail about the semi automatic manual shifting that solved our problem.
At Wilderness we had bought a booking for the interislander ferry but had not yet fixed a date, as we didn’t know when we’d arrive in Wellington. After almost two weeks on the North Island another two free phone calls with Wilderness got us the desired journey arranged for the other day. So we continued our trip through the South Island.
Returning the van at Wilderness in Christchurch was smooth and quick. The service lady interviewed us about the tour and possible problems with the van and then drove us to the airport.
My wife and I did spend 23 days in December and January 2013/14 in Wilderness smallest camper (Dart 2) and it worked like a charm. We stayed 7 days on the North Island (started in Auckland then Coromandel, Rotorua, Taupo, Napier and down to Wellington) and the rest of the time on the South Island (from Farwell Spit to Milford Sound and ended up leaving the car in Christchurch). The Dart is a handy car that get's you almost anywhere and the Wilderness team was very helpful and we are indeed very happy that they persuaded us to rent bikes! I really appreciated that they did not restrict us to sealed roads since some of our best experiences was to be found along gravel roads!
Great bunch of people at Wilderness. The van was clean and ready when we arrived and worked well throughout the 4 weeks we rented it.
I was particlarrly impressed by some small and large things:
1. Tires were almost new and were up for the job
2. Van got great gas mileage - for us US people it was getting 24 MPG or using about 12.5 L/100K. Better than my Subaru at home. We rented the Jumper lite2 Fiat 6 speed manual.
3. Sharp knives and decent kitchen equipment in the van.
4. Wilderness helped us get some bike boxes moved from Auckland to CC.
5. Just another great Kiwi experience people wise.
We tended to camp in some out of the way places and were glad to have a narrower vehicle at those times. Trying to cook however we would have liked to have a couple more inches in width.
While not cheap, Wilderness's rates seemed competitive to very good compared to others.
From start to finish, Wilderness gave us a great experience. We hired from these guys for 3 weeks for a trip from Auckland to Christchurch. The van was excellent, nothing too much trouble, including transfers to and from the airport, and the service from the staff was wonderful. Next time I'm in NZ and want to use a motorhome I won't go anywhere else. Thanks for helping us have a great holiday.
We rented an Escape 4 in Christchurch for a 2-week trip around the South Island. Our adult daughter spent most of that two weeks traveling with us, and the space for 3 adults was perfect.We slept comfortably and the pull-down bed was easy to access. There was plenty of room to cook and eat inside, which was helpful when the weather was inclement. We were pleasantly surprised by the gas mileage, as we did not have to refuel as often as we had anticipated. There were also a lot of small luxuries with this campervan, such as a large fridge, outdoor step for the side door, large eating table that could stay up during travel, and underneath storage. The two aspects of this that were less than optimal were the entry to the bathroom, which was accessed by a narrow door from the bed in back (travelers with a larger build might have trouble getting to the toilet comfortably) and that because it is a European design, the side door opens on the side of traffic, making it a bit risky to exit or enter when parallel parked on a road. Also, as with any rental, there were a few small things in the camper that were in need of repair and were a minor nuisance more than an actual problem. The service was excellent at the rental site, and we got a ride to and from the airport with the friendly and helpful staff of Wilderness. Our orientation to the campervan was also helpful, and they spent plenty of time answering our questions before we left. We were thankful that we did not have to use the emergency numbers that they left with us, but they had covered all of their bases in case we had needed roadside assistance or had an equipment problem with the van. I would definitely recommend Wilderness Motorhomes to travelers looking for a quality experience exploring New Zealand.
me and my girlfriend travelled up from christchurch to auckland in a dart 2. for us it was the perfect way to move around from one great scenery to the next. the dart 2 is the smallest van offered by the team of wilderness, but it had all we needed. cooking, sleeping, living, driving ...everything went well and we had no problems at all. Thank you for your support! Michael and Elisabeth
We rented an Escape2 for 25 days. All I can say is...WOW! Great van, only 4000km on the clock. Very spacious and everything worked perfectly.
The Wilderness guys and girls are super helpful, both in planning the trip and supporting you while you are on the road. We had a small incident when the grey water waste pipe was knocked off. It was fixed immediately by a mechanic they located for us and we were on our way again. Highly recommended. Great service!
My husband and I spent 10 days on the South Island in a Nugget 2 Wilderness Motorhome in mid November 2013. We're both tall and found the Motorhome perfectly suited to us. The staff in Christchurch were just great and carefully walked us through all the ins and outs of the Motorhome before we took off. We decided to buy the extra insurance as we are from Canada and thought we may run into a problem getting used to driving on the right side and we're glad we did but that wasn't the reason. We picked up two stone chips in the windshield and the drivers door was dented in a parking lot in beautiful Milford Sound. We were happy not to have to deal with the damage.
Our experience with Wilderness Motorhomes was extremely positive!
Frank and Nancy