G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
324 Valid Reviews
The Spaceships experience has a total of 339 reviews. There are 324 valid reviews that are included when calculating the ranking score and 15 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 324 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 6 |
|
2% |
78.43% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.43% and is based on 324 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 324 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
74.03%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Frank | 1/10 | 276 days | 100% |
| Stephania Zambrano | 1/10 | 1829 days | 5% |
| Kris Shead | 9/10 | 2499 days | 9% |
| Kevin Mcquade | 9/10 | 2499 days | 9% |
| Hayley | 8/10 | 2530 days | 9% |
| Carlos Pellegrini | 7/10 | 2560 days | 8% |
| Tony S | 9/10 | 2560 days | 9% |
| Ignacio Etchechoury | 9/10 | 2591 days | 9% |
| Mikhail Theodorus | 9/10 | 2744 days | 8% |
| Charlie Baggallay | 10/10 | 2774 days | 8% |
| Fred Conyers | 9/10 | 2774 days | 8% |
| Joze Peres | 3/10 | 2774 days | 4% |
| Michaela | 9/10 | 2833 days | 8% |
| Allison | 1/10 | 2833 days | 3% |
| Rike Pilz | 3/10 | 2833 days | 4% |
| Alice | 1/10 | 2833 days | 3% |
| Keisha Quinn | 10/10 | 2895 days | 7% |
| Laurent AUBERTIN | 8/10 | 2895 days | 7% |
| Esmee | 10/10 | 2895 days | 7% |
| Laura Mayer, Tobias Dürr | 4/10 | 2895 days | 5% |
| Nitasha Rehman | 7/10 | 2925 days | 7% |
| Celeste Schwarz | 7/10 | 2925 days | 7% |
| Jaclyn Mills | 9/10 | 2925 days | 7% |
| Hayley Pickering | 9/10 | 2925 days | 7% |
| Imrich Kiss | 9/10 | 2925 days | 7% |
| borha mohd zain | 1/10 | 2925 days | 3% |
| aLVARO Gonzalez | 10/10 | 2956 days | 7% |
| Suhui Hee | 8/10 | 2956 days | 7% |
| David Coleman | 9/10 | 2956 days | 7% |
| Susan Cook | 9/10 | 3109 days | 6% |
| Mark Fitzpatrick | 6/10 | 3139 days | 5% |
| Trina Ludwig | 8/10 | 3139 days | 6% |
| Katherine Hugh | 10/10 | 3198 days | 6% |
| Jacinta Norton | 8/10 | 3229 days | 6% |
| Heather ryckman | 4/10 | 3229 days | 4% |
| Merrit Savener | 9/10 | 3229 days | 6% |
| Kah Yi Choong | 8/10 | 3229 days | 6% |
| Alexandra Coffey | 10/10 | 3260 days | 6% |
| Matiu Iraia | 9/10 | 3260 days | 5% |
| Laura Elliott | 10/10 | 3290 days | 5% |
| Clint Bradley | 5/10 | 3290 days | 4% |
| Felix Haget | 9/10 | 3290 days | 5% |
| sue Winterton | 8/10 | 3290 days | 5% |
| S H | 3/10 | 3321 days | 3% |
| Olli Jarva | 7/10 | 3321 days | 5% |
| Set Lee Chong | 9/10 | 3382 days | 5% |
| MING HUI FONG | 8/10 | 3443 days | 4% |
| Julie Costa | 9/10 | 3474 days | 4% |
| Medro Brodeur | 9/10 | 3474 days | 4% |
| Ylva Teleman | 10/10 | 3530 days | 4% |
| roger loyer | 8/10 | 3535 days | 4% |
| David Henry | 8/10 | 3535 days | 4% |
| Kilian Frank | 9/10 | 3535 days | 4% |
| Trine and Malin | 9/10 | 3537 days | 4% |
| Katey Bell | 7/10 | 3540 days | 4% |
| Natasha Startup | 10/10 | 3546 days | 4% |
| Ron Hawkins | 10/10 | 3563 days | 4% |
| Ana Masu | 9/10 | 3563 days | 4% |
| Heather Balch | 9/10 | 3563 days | 4% |
| Linda Livett | 9/10 | 3563 days | 4% |
| Lily Bruntsch | 7/10 | 3594 days | 4% |
| Slawomir Pegiel | 10/10 | 3594 days | 4% |
| Luiz Noldin | 9/10 | 3594 days | 4% |
| Dana Cranstone | 10/10 | 3594 days | 4% |
| Claudia Schaefer | 9/10 | 3608 days | 4% |
| Adam Pullinger | 9/10 | 3611 days | 4% |
| Kees Mol | 7/10 | 3625 days | 3% |
| Howard Hoshide | 9/10 | 3655 days | 3% |
| Danielle Sandahl | 10/10 | 3655 days | 4% |
| Diego Casanova | 8/10 | 3665 days | 3% |
| Colin Wuerthele | 10/10 | 3686 days | 3% |
| Ronel Coetzer | 9/10 | 3716 days | 3% |
| Marine Audoire | 10/10 | 3867 days | 2% |
| Adda Guðrún | 1/10 | 3869 days | 1% |
| Stacy Johnson | 4/10 | 3869 days | 2% |
| Hedwig Faust | 9/10 | 3869 days | 2% |
| Leisha Saxena | 7/10 | 3875 days | 2% |
| Mathilde | 8/10 | 3881 days | 2% |
| Helene Christensen | 8/10 | 3883 days | 2% |
| Marka Okrutny | 10/10 | 3884 days | 2% |
| Mette Elholm | 9/10 | 3886 days | 2% |
| Olivier Anciaux | 9/10 | 3893 days | 2% |
| Stephen Ophelder | 9/10 | 3900 days | 2% |
| Lauren Goebel | 8/10 | 3900 days | 2% |
| Helena Bond | 8/10 | 3905 days | 2% |
| Michaela Bartotini | 6/10 | 3915 days | 2% |
| Laura Schafer | 9/10 | 3918 days | 2% |
| Brianna Burd | 8/10 | 3933 days | 2% |
| Joanna and Shaun | 8/10 | 3940 days | 2% |
| Mikael Persson | 5/10 | 3941 days | 2% |
| Niels Hoogendooen | 9/10 | 3943 days | 2% |
| Alice Melker | 8/10 | 3944 days | 2% |
| Therese and Matthias | 7/10 | 3946 days | 2% |
| Pekka and Jonna | 9/10 | 3950 days | 2% |
| Josephine | 6/10 | 3955 days | 2% |
| Juliette Keyzer | 9/10 | 3957 days | 2% |
| Melissa Thomas | 9/10 | 3960 days | 2% |
| Adrian Pyrke | 8/10 | 3960 days | 2% |
| Jason Simpson | 10/10 | 3960 days | 2% |
| Alejandro Hahn | 9/10 | 3960 days | 2% |
| Malin Meier | 8/10 | 3983 days | 2% |
| Anna and Derck | 7/10 | 3990 days | 2% |
| lucille ramchundra | 8/10 | 3991 days | 2% |
| Iris Gigacher | 9/10 | 4019 days | 2% |
| Tommy Lynch | 8/10 | 4082 days | 1% |
| Benoit Lochin | 9/10 | 4294 days | 0% |
| Lucas Zegarek | 9/10 | 4325 days | 0% |
| Laurie | 9/10 | 4325 days | 0% |
| Alexis Leneveu | 8/10 | 4332 days | 0% |
| Jam Boggomann | 9/10 | 4352 days | 0% |
| tim winders | 9/10 | 4539 days | 2% |
| Xan Northman | 10/10 | 4539 days | 2% |
| Katharina Jacobs | 10/10 | 4570 days | 2% |
| Nick Giangreco | 3/10 | 4570 days | 1% |
| Julia Schabenberger | 8/10 | 4599 days | 2% |
| Alisa | 8/10 | 4599 days | 2% |
| Marie Toulemonde | 9/10 | 4610 days | 2% |
| Laura | 7/10 | 4625 days | 2% |
| Helene Andersen | 9/10 | 4626 days | 2% |
| Stephen Revah | 5/10 | 4628 days | 2% |
| d on amos | 10/10 | 4631 days | 2% |
| Gordon Thomas | 8/10 | 4634 days | 2% |
| Sophie Ball | 9/10 | 4659 days | 2% |
| Alexis Redor | 7/10 | 4662 days | 2% |
| Carina Borho | 8/10 | 4665 days | 2% |
| Markus Spitzmueller | 8/10 | 4666 days | 2% |
| Kristina | 9/10 | 4674 days | 2% |
| Volker | 9/10 | 4674 days | 2% |
| Laura Pleumeekers | 6/10 | 4676 days | 2% |
| Steve Sparkes | 9/10 | 4690 days | 2% |
| Deborah Chan | 9/10 | 4690 days | 2% |
| Matt Cook | 9/10 | 4721 days | 2% |
| philip recordon | 8/10 | 4751 days | 2% |
| Leon | 10/10 | 4782 days | 2% |
| laura porta | 10/10 | 4812 days | 2% |
| NIE SHENGXIAN | 9/10 | 4812 days | 2% |
| gannon murphy | 9/10 | 4904 days | 2% |
| tiny ruins | 10/10 | 4935 days | 2% |
| Don Bennett | 10/10 | 4965 days | 2% |
| Stientje van den Heuvel | 7/10 | 4982 days | 2% |
| Tom Somers | 7/10 | 4982 days | 2% |
| Verena | 8/10 | 4987 days | 2% |
| Anja S | 9/10 | 4987 days | 2% |
| Camille Coombes | 8/10 | 4989 days | 2% |
| Mathieu Maran | 8/10 | 4989 days | 2% |
| Evelina Johansson | 9/10 | 4995 days | 2% |
| Sofia Anderson | 9/10 | 4995 days | 2% |
| Raelene Vine | 7/10 | 4996 days | 2% |
| Rogier Ramaker | 8/10 | 5001 days | 2% |
| Tim Sautter | 4/10 | 5009 days | 2% |
| Dee | 10/10 | 5024 days | 2% |
| Dwharks | 8/10 | 5024 days | 2% |
| marypy | 6/10 | 5024 days | 2% |
| Inge | 9/10 | 5024 days | 2% |
| David Stannard | 10/10 | 5055 days | 2% |
| Daniel Bulach | 9/10 | 5055 days | 2% |
| Martyn Kool | 8/10 | 5072 days | 2% |
| Marieke | 7/10 | 5072 days | 2% |
| colmon | 10/10 | 5086 days | 2% |
| Thibault Bonenfant | 8/10 | 5092 days | 2% |
| Thys | 7/10 | 5098 days | 2% |
| John Freeman | 5/10 | 5102 days | 2% |
| Ton Franke | 8/10 | 5102 days | 2% |
| Michel Vourbraak | 8/10 | 5102 days | 2% |
| foxmccleod | 10/10 | 5116 days | 2% |
| vvarrasso | 5/10 | 5147 days | 2% |
| Pauline_Quentin | 10/10 | 5208 days | 2% |
| jeremyliang | 10/10 | 5239 days | 2% |
| Syarifah | 10/10 | 5269 days | 2% |
| Aggie | 10/10 | 5330 days | 2% |
| nej91 | 9/10 | 5330 days | 2% |
| Markus Frei | 8/10 | 5347 days | 2% |
| Be Groen | 6/10 | 5353 days | 2% |
| mpbiller | 8/10 | 5361 days | 2% |
| Keith Helen | 10/10 | 5361 days | 2% |
| Madeleine Mueller | 8/10 | 5366 days | 2% |
| Daniel & Manuela | 8/10 | 5367 days | 2% |
| Romla | 7/10 | 5368 days | 2% |
| Ronald Veldman | 7/10 | 5368 days | 2% |
| Kasten Madsen | 6/10 | 5370 days | 2% |
| Ryan Pynappels | 7/10 | 5372 days | 2% |
| Melanie | 7/10 | 5373 days | 2% |
| Ivouue & Alex | 9/10 | 5373 days | 2% |
| Houter | 8/10 | 5375 days | 2% |
| Mary Mitchell | 8/10 | 5375 days | 2% |
| Manuela Weber | 4/10 | 5375 days | 2% |
| Kimberley Mills | 8/10 | 5377 days | 2% |
| Jurg Pfaendler | 7/10 | 5378 days | 2% |
| Kim Thorsted | 7/10 | 5384 days | 2% |
| Claudia & Julian | 7/10 | 5388 days | 2% |
| Lotte Foged | 8/10 | 5388 days | 2% |
| Frank & Julia | 8/10 | 5389 days | 2% |
| JulesR | 7/10 | 5390 days | 2% |
| digbe | 8/10 | 5390 days | 2% |
| Marie Frank | 10/10 | 5390 days | 2% |
| Francis Corrigan | 6/10 | 5391 days | 2% |
| Sanne Ta Stroete | 7/10 | 5441 days | 2% |
| Sashia | 8/10 | 5442 days | 2% |
| Mark & Beth Kaufman | 7/10 | 5456 days | 2% |
| Chris Muller | 9/10 | 5456 days | 2% |
| Sarah and Soren | 6/10 | 5458 days | 2% |
| Jan & Marian | 6/10 | 5464 days | 2% |
| David & Mary-Jane Ryder | 8/10 | 5464 days | 2% |
| Michael Muhlwitz | 8/10 | 5467 days | 2% |
| BertvdK | 2/10 | 5482 days | 1% |
| hayleyemery | 10/10 | 5605 days | 2% |
| nwhitehead1 | 10/10 | 5605 days | 2% |
| joeandem | 10/10 | 5635 days | 2% |
| Karen | 9/10 | 5666 days | 2% |
| Stefan Elsenbruch | 7/10 | 5700 days | 2% |
| Thierry Meylan | 8/10 | 5703 days | 2% |
| Maureen Hardy | 3/10 | 5704 days | 1% |
| Sophie Burge | 8/10 | 5704 days | 2% |
| Danielle | 8/10 | 5705 days | 2% |
| Ilse & Thys | 8/10 | 5710 days | 2% |
| Frank & Ruth | 8/10 | 5711 days | 2% |
| Ed Ronan | 6/10 | 5712 days | 2% |
| Thorsten Grocholl | 8/10 | 5714 days | 2% |
| joke | 6/10 | 5714 days | 2% |
| alcatrazz | 3/10 | 5716 days | 1% |
| Monique | 8/10 | 5719 days | 2% |
| Jonathan Cree | 7/10 | 5720 days | 2% |
| Aln | 6/10 | 5721 days | 2% |
| Dave Allen | 5/10 | 5724 days | 2% |
| Victor Lewis | 9/10 | 5724 days | 2% |
| Roman & Esther | 7/10 | 5724 days | 2% |
| Ann-Katrine & Sille | 8/10 | 5725 days | 2% |
| Alan Munday | 8/10 | 5725 days | 2% |
| J van de Vlekkert | 9/10 | 5730 days | 2% |
| Kurmann/Kayser | 8/10 | 5733 days | 2% |
| H Hensen | 8/10 | 5741 days | 2% |
| Laura Hayes | 10/10 | 5742 days | 2% |
| Brian Lind | 8/10 | 5742 days | 2% |
| Angela | 7/10 | 5743 days | 2% |
| Marianne Astorp | 5/10 | 5746 days | 2% |
| Igor Filart | 8/10 | 5750 days | 2% |
| Claire Bulmer | 8/10 | 5750 days | 2% |
| Jan Holger Weib | 8/10 | 5751 days | 2% |
| dodo81 | 9/10 | 5755 days | 2% |
| Michellemarie | 10/10 | 5908 days | 2% |
| rinusm | 8/10 | 6028 days | 2% |
| Kavita | 9/10 | 6031 days | 2% |
| Polil | 7/10 | 6078 days | 2% |
| Andy | 10/10 | 6082 days | 2% |
| Hershell | 5/10 | 6084 days | 2% |
| Peter Schmidt | 5/10 | 6092 days | 2% |
| Schlaepfer | 8/10 | 6094 days | 2% |
| jongejan | 6/10 | 6098 days | 2% |
| Jannievan Osnabrugge | 4/10 | 6102 days | 2% |
| th schuermann | 5/10 | 6102 days | 2% |
| Malcolm Glad | 8/10 | 6105 days | 2% |
| Ronny | 9/10 | 6106 days | 2% |
| Lasse Olesen | 8/10 | 6113 days | 2% |
| Monica and Danie. | 8/10 | 6114 days | 2% |
| Annette Schmitt | 9/10 | 6114 days | 2% |
| Nadine Schaee | 8/10 | 6117 days | 2% |
| uleugel | 4/10 | 6129 days | 2% |
| Beute Jacob | 7/10 | 6133 days | 2% |
| Peter Tres | 8/10 | 6135 days | 2% |
| EA Anders | 4/10 | 6137 days | 2% |
| Astrio Gregersen | 8/10 | 6149 days | 2% |
| mariekef | 9/10 | 6166 days | 2% |
| bertramf | 10/10 | 6167 days | 2% |
| martint | 8/10 | 6175 days | 2% |
| katepat | 8/10 | 6182 days | 2% |
| Anita de Boer | 7/10 | 6184 days | 2% |
| Ulyate | 6/10 | 6193 days | 2% |
| Jeanette Larsen | 7/10 | 6194 days | 2% |
| Sara Reekmans | 9/10 | 6205 days | 2% |
| Emily and Alex | 9/10 | 6209 days | 2% |
| Emear Donnelly | 7/10 | 6347 days | 2% |
| ralphl | 8/10 | 6381 days | 2% |
| RolandV | 9/10 | 6410 days | 2% |
| suet | 7/10 | 6426 days | 2% |
| desl | 7/10 | 6426 days | 2% |
| Sally477 | 9/10 | 6427 days | 2% |
| Marc_N | 8/10 | 6427 days | 2% |
| StefanieA | 3/10 | 6428 days | 1% |
| Jelle | 7/10 | 6429 days | 2% |
| Dave Ashun | 7/10 | 6433 days | 2% |
| Thomas1646 | 8/10 | 6433 days | 2% |
| Lars | 9/10 | 6442 days | 2% |
| SteveW | 9/10 | 6445 days | 2% |
| TobiasK | 8/10 | 6445 days | 2% |
| Rob | 8/10 | 6450 days | 2% |
| Keith | 7/10 | 6450 days | 2% |
| Steve | 9/10 | 6460 days | 2% |
| Heather | 7/10 | 6463 days | 2% |
| Jason | 3/10 | 6465 days | 1% |
| Nikolaj | 9/10 | 6477 days | 2% |
| MattEngland | 9/10 | 6481 days | 2% |
| CharlotteC | 9/10 | 6481 days | 2% |
| SuenSwitzerland | 9/10 | 6485 days | 2% |
| Sheridan Hancock | 10/10 | 6485 days | 2% |
| Henk | 8/10 | 6491 days | 2% |
| Maxim | 9/10 | 6492 days | 2% |
| Rachel | 8/10 | 6492 days | 2% |
| Anna | 7/10 | 6493 days | 2% |
| Thomas | 10/10 | 6494 days | 2% |
| John | 9/10 | 6495 days | 2% |
| Miranda | 9/10 | 6503 days | 2% |
| hanna_and_matt | 10/10 | 6525 days | 2% |
| Jason | 7/10 | 6530 days | 2% |
| Erin | 10/10 | 6577 days | 2% |
| fiona bergin | 10/10 | 6590 days | 2% |
| Anthony | 8/10 | 6806 days | 2% |
| Elizabeth Woodruff | 9/10 | 6806 days | 2% |
| Miranda | 8/10 | 6827 days | 2% |
| Pete | 8/10 | 6915 days | 2% |
| ranker_34 | 8/10 | 7028 days | 2% |
| Jessica Callen | 8/10 | 7151 days | 2% |
| Beth | 8/10 | 7153 days | 2% |
| Fran | 8/10 | 7156 days | 2% |
| John | 9/10 | 7159 days | 2% |
| Jane | 8/10 | 7159 days | 2% |
| Chris | 7/10 | 7163 days | 2% |
| Jacob Mille | 8/10 | 7170 days | 2% |
| Yasmin Michael | 9/10 | 7192 days | 2% |
| Suzy | 7/10 | 7196 days | 2% |
| Janne | 8/10 | 7196 days | 2% |
| Andy | 7/10 | 7198 days | 2% |
| Sandra | 6/10 | 7198 days | 2% |
| Colin | 7/10 | 7200 days | 2% |
| Gillian | 8/10 | 7203 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.49% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 49 days. The Spaceships experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 179 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 176 | -3.43% |
| 177 | -3.45% |
| 178 | -3.47% |
| 179 | -3.49% |
| 180 | -3.50% |
| 181 | -3.52% |
| 182 | -3.54% |
| … | … |
Balancing Adjustment
8.48% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
64%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.