G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Spaceships.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Spaceships
Valid Reviews
324 Valid Reviews
The Spaceships experience has a total of 339 reviews. There are 324 valid reviews that are included when calculating the ranking score and 15 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 324 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 46 |
|
14% |
| 9/10 | 87 |
|
27% |
| 8/10 | 94 |
|
29% |
| 7/10 | 48 |
|
15% |
| 6/10 | 16 |
|
5% |
| 5/10 | 10 |
|
3% |
| 4/10 | 8 |
|
2% |
| 3/10 | 8 |
|
2% |
| 2/10 | 1 |
|
0% |
| 1/10 | 6 |
|
2% |
78.43% Average
The raw data average (mean) for all the Spaceships valid reviews is 78.43% and is based on 324 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
199 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 324 valid reviews, the experience has 199 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 199 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 10 |
|
5% |
| 9/10 | 42 |
|
21% |
| 8/10 | 76 |
|
38% |
| 7/10 | 41 |
|
21% |
| 6/10 | 14 |
|
7% |
| 5/10 | 7 |
|
4% |
| 4/10 | 5 |
|
3% |
| 3/10 | 4 |
|
2% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
76.58% Average
The raw data average (mean) for all the Spaceships face-to-face reviews is 76.58% and is based on 199 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
74.08%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Frank | 1/10 | 255 days | 100% |
| Stephania Zambrano | 1/10 | 1808 days | 5% |
| Kris Shead | 9/10 | 2478 days | 9% |
| Kevin Mcquade | 9/10 | 2478 days | 9% |
| Hayley | 8/10 | 2509 days | 9% |
| Carlos Pellegrini | 7/10 | 2539 days | 8% |
| Tony S | 9/10 | 2539 days | 9% |
| Ignacio Etchechoury | 9/10 | 2570 days | 9% |
| Mikhail Theodorus | 9/10 | 2723 days | 8% |
| Charlie Baggallay | 10/10 | 2753 days | 8% |
| Fred Conyers | 9/10 | 2753 days | 8% |
| Joze Peres | 3/10 | 2753 days | 4% |
| Michaela | 9/10 | 2812 days | 8% |
| Allison | 1/10 | 2812 days | 3% |
| Rike Pilz | 3/10 | 2812 days | 4% |
| Alice | 1/10 | 2812 days | 3% |
| Keisha Quinn | 10/10 | 2874 days | 7% |
| Laurent AUBERTIN | 8/10 | 2874 days | 7% |
| Esmee | 10/10 | 2874 days | 7% |
| Laura Mayer, Tobias Dürr | 4/10 | 2874 days | 5% |
| Nitasha Rehman | 7/10 | 2904 days | 7% |
| Celeste Schwarz | 7/10 | 2904 days | 7% |
| Jaclyn Mills | 9/10 | 2904 days | 7% |
| Hayley Pickering | 9/10 | 2904 days | 7% |
| Imrich Kiss | 9/10 | 2904 days | 7% |
| borha mohd zain | 1/10 | 2904 days | 3% |
| aLVARO Gonzalez | 10/10 | 2935 days | 7% |
| Suhui Hee | 8/10 | 2935 days | 7% |
| David Coleman | 9/10 | 2935 days | 7% |
| Susan Cook | 9/10 | 3088 days | 6% |
| Mark Fitzpatrick | 6/10 | 3118 days | 5% |
| Trina Ludwig | 8/10 | 3118 days | 6% |
| Katherine Hugh | 10/10 | 3177 days | 6% |
| Jacinta Norton | 8/10 | 3208 days | 6% |
| Heather ryckman | 4/10 | 3208 days | 4% |
| Merrit Savener | 9/10 | 3208 days | 6% |
| Kah Yi Choong | 8/10 | 3208 days | 6% |
| Alexandra Coffey | 10/10 | 3239 days | 5% |
| Matiu Iraia | 9/10 | 3239 days | 5% |
| Laura Elliott | 10/10 | 3269 days | 5% |
| Clint Bradley | 5/10 | 3269 days | 4% |
| Felix Haget | 9/10 | 3269 days | 5% |
| sue Winterton | 8/10 | 3269 days | 5% |
| S H | 3/10 | 3300 days | 3% |
| Olli Jarva | 7/10 | 3300 days | 5% |
| Set Lee Chong | 9/10 | 3361 days | 5% |
| MING HUI FONG | 8/10 | 3422 days | 4% |
| Julie Costa | 9/10 | 3453 days | 4% |
| Medro Brodeur | 9/10 | 3453 days | 4% |
| Ylva Teleman | 10/10 | 3509 days | 4% |
| roger loyer | 8/10 | 3514 days | 4% |
| David Henry | 8/10 | 3514 days | 4% |
| Kilian Frank | 9/10 | 3514 days | 4% |
| Trine and Malin | 9/10 | 3516 days | 4% |
| Katey Bell | 7/10 | 3519 days | 4% |
| Natasha Startup | 10/10 | 3525 days | 4% |
| Ron Hawkins | 10/10 | 3542 days | 4% |
| Ana Masu | 9/10 | 3542 days | 4% |
| Heather Balch | 9/10 | 3542 days | 4% |
| Linda Livett | 9/10 | 3542 days | 4% |
| Lily Bruntsch | 7/10 | 3573 days | 4% |
| Slawomir Pegiel | 10/10 | 3573 days | 4% |
| Luiz Noldin | 9/10 | 3573 days | 4% |
| Dana Cranstone | 10/10 | 3573 days | 4% |
| Claudia Schaefer | 9/10 | 3587 days | 4% |
| Adam Pullinger | 9/10 | 3590 days | 4% |
| Kees Mol | 7/10 | 3604 days | 3% |
| Howard Hoshide | 9/10 | 3634 days | 3% |
| Danielle Sandahl | 10/10 | 3634 days | 4% |
| Diego Casanova | 8/10 | 3644 days | 3% |
| Colin Wuerthele | 10/10 | 3665 days | 3% |
| Ronel Coetzer | 9/10 | 3695 days | 3% |
| Marine Audoire | 10/10 | 3846 days | 2% |
| Adda Guðrún | 1/10 | 3848 days | 1% |
| Stacy Johnson | 4/10 | 3848 days | 2% |
| Hedwig Faust | 9/10 | 3848 days | 2% |
| Leisha Saxena | 7/10 | 3854 days | 2% |
| Mathilde | 8/10 | 3860 days | 2% |
| Helene Christensen | 8/10 | 3862 days | 2% |
| Marka Okrutny | 10/10 | 3863 days | 2% |
| Mette Elholm | 9/10 | 3865 days | 2% |
| Olivier Anciaux | 9/10 | 3872 days | 2% |
| Stephen Ophelder | 9/10 | 3879 days | 2% |
| Lauren Goebel | 8/10 | 3879 days | 2% |
| Helena Bond | 8/10 | 3884 days | 2% |
| Michaela Bartotini | 6/10 | 3894 days | 2% |
| Laura Schafer | 9/10 | 3897 days | 2% |
| Brianna Burd | 8/10 | 3912 days | 2% |
| Joanna and Shaun | 8/10 | 3919 days | 2% |
| Mikael Persson | 5/10 | 3920 days | 2% |
| Niels Hoogendooen | 9/10 | 3922 days | 2% |
| Alice Melker | 8/10 | 3923 days | 2% |
| Therese and Matthias | 7/10 | 3925 days | 2% |
| Pekka and Jonna | 9/10 | 3929 days | 2% |
| Josephine | 6/10 | 3934 days | 2% |
| Juliette Keyzer | 9/10 | 3936 days | 2% |
| Melissa Thomas | 9/10 | 3939 days | 2% |
| Adrian Pyrke | 8/10 | 3939 days | 2% |
| Jason Simpson | 10/10 | 3939 days | 2% |
| Alejandro Hahn | 9/10 | 3939 days | 2% |
| Malin Meier | 8/10 | 3962 days | 2% |
| Anna and Derck | 7/10 | 3969 days | 2% |
| lucille ramchundra | 8/10 | 3970 days | 2% |
| Iris Gigacher | 9/10 | 3998 days | 2% |
| Tommy Lynch | 8/10 | 4061 days | 1% |
| Benoit Lochin | 9/10 | 4273 days | 0% |
| Lucas Zegarek | 9/10 | 4304 days | 0% |
| Laurie | 9/10 | 4304 days | 0% |
| Alexis Leneveu | 8/10 | 4311 days | 0% |
| Jam Boggomann | 9/10 | 4331 days | 0% |
| tim winders | 9/10 | 4518 days | 2% |
| Xan Northman | 10/10 | 4518 days | 2% |
| Katharina Jacobs | 10/10 | 4549 days | 2% |
| Nick Giangreco | 3/10 | 4549 days | 1% |
| Julia Schabenberger | 8/10 | 4578 days | 2% |
| Alisa | 8/10 | 4578 days | 2% |
| Marie Toulemonde | 9/10 | 4589 days | 2% |
| Laura | 7/10 | 4604 days | 2% |
| Helene Andersen | 9/10 | 4605 days | 2% |
| Stephen Revah | 5/10 | 4607 days | 2% |
| d on amos | 10/10 | 4610 days | 2% |
| Gordon Thomas | 8/10 | 4613 days | 2% |
| Sophie Ball | 9/10 | 4638 days | 2% |
| Alexis Redor | 7/10 | 4641 days | 2% |
| Carina Borho | 8/10 | 4644 days | 2% |
| Markus Spitzmueller | 8/10 | 4645 days | 2% |
| Kristina | 9/10 | 4653 days | 2% |
| Volker | 9/10 | 4653 days | 2% |
| Laura Pleumeekers | 6/10 | 4655 days | 2% |
| Steve Sparkes | 9/10 | 4669 days | 2% |
| Deborah Chan | 9/10 | 4669 days | 2% |
| Matt Cook | 9/10 | 4700 days | 2% |
| philip recordon | 8/10 | 4730 days | 2% |
| Leon | 10/10 | 4761 days | 2% |
| laura porta | 10/10 | 4791 days | 2% |
| NIE SHENGXIAN | 9/10 | 4791 days | 2% |
| gannon murphy | 9/10 | 4883 days | 2% |
| tiny ruins | 10/10 | 4914 days | 2% |
| Don Bennett | 10/10 | 4944 days | 2% |
| Stientje van den Heuvel | 7/10 | 4961 days | 2% |
| Tom Somers | 7/10 | 4961 days | 2% |
| Verena | 8/10 | 4966 days | 2% |
| Anja S | 9/10 | 4966 days | 2% |
| Camille Coombes | 8/10 | 4968 days | 2% |
| Mathieu Maran | 8/10 | 4968 days | 2% |
| Evelina Johansson | 9/10 | 4974 days | 2% |
| Sofia Anderson | 9/10 | 4974 days | 2% |
| Raelene Vine | 7/10 | 4975 days | 2% |
| Rogier Ramaker | 8/10 | 4980 days | 2% |
| Tim Sautter | 4/10 | 4988 days | 1% |
| Dee | 10/10 | 5003 days | 2% |
| Dwharks | 8/10 | 5003 days | 2% |
| marypy | 6/10 | 5003 days | 2% |
| Inge | 9/10 | 5003 days | 2% |
| David Stannard | 10/10 | 5034 days | 2% |
| Daniel Bulach | 9/10 | 5034 days | 2% |
| Martyn Kool | 8/10 | 5051 days | 2% |
| Marieke | 7/10 | 5051 days | 2% |
| colmon | 10/10 | 5065 days | 2% |
| Thibault Bonenfant | 8/10 | 5071 days | 2% |
| Thys | 7/10 | 5077 days | 2% |
| John Freeman | 5/10 | 5081 days | 2% |
| Ton Franke | 8/10 | 5081 days | 2% |
| Michel Vourbraak | 8/10 | 5081 days | 2% |
| foxmccleod | 10/10 | 5095 days | 2% |
| vvarrasso | 5/10 | 5126 days | 2% |
| Pauline_Quentin | 10/10 | 5187 days | 2% |
| jeremyliang | 10/10 | 5218 days | 2% |
| Syarifah | 10/10 | 5248 days | 2% |
| Aggie | 10/10 | 5309 days | 2% |
| nej91 | 9/10 | 5309 days | 2% |
| Markus Frei | 8/10 | 5326 days | 2% |
| Be Groen | 6/10 | 5332 days | 2% |
| mpbiller | 8/10 | 5340 days | 2% |
| Keith Helen | 10/10 | 5340 days | 2% |
| Madeleine Mueller | 8/10 | 5345 days | 2% |
| Daniel & Manuela | 8/10 | 5346 days | 2% |
| Romla | 7/10 | 5347 days | 2% |
| Ronald Veldman | 7/10 | 5347 days | 2% |
| Kasten Madsen | 6/10 | 5349 days | 2% |
| Ryan Pynappels | 7/10 | 5351 days | 2% |
| Melanie | 7/10 | 5352 days | 2% |
| Ivouue & Alex | 9/10 | 5352 days | 2% |
| Houter | 8/10 | 5354 days | 2% |
| Mary Mitchell | 8/10 | 5354 days | 2% |
| Manuela Weber | 4/10 | 5354 days | 1% |
| Kimberley Mills | 8/10 | 5356 days | 2% |
| Jurg Pfaendler | 7/10 | 5357 days | 2% |
| Kim Thorsted | 7/10 | 5363 days | 2% |
| Claudia & Julian | 7/10 | 5367 days | 2% |
| Lotte Foged | 8/10 | 5367 days | 2% |
| Frank & Julia | 8/10 | 5368 days | 2% |
| JulesR | 7/10 | 5369 days | 2% |
| digbe | 8/10 | 5369 days | 2% |
| Marie Frank | 10/10 | 5369 days | 2% |
| Francis Corrigan | 6/10 | 5370 days | 2% |
| Sanne Ta Stroete | 7/10 | 5420 days | 2% |
| Sashia | 8/10 | 5421 days | 2% |
| Mark & Beth Kaufman | 7/10 | 5435 days | 2% |
| Chris Muller | 9/10 | 5435 days | 2% |
| Sarah and Soren | 6/10 | 5437 days | 2% |
| Jan & Marian | 6/10 | 5443 days | 2% |
| David & Mary-Jane Ryder | 8/10 | 5443 days | 2% |
| Michael Muhlwitz | 8/10 | 5446 days | 2% |
| BertvdK | 2/10 | 5461 days | 1% |
| hayleyemery | 10/10 | 5584 days | 2% |
| nwhitehead1 | 10/10 | 5584 days | 2% |
| joeandem | 10/10 | 5614 days | 2% |
| Karen | 9/10 | 5645 days | 2% |
| Stefan Elsenbruch | 7/10 | 5679 days | 2% |
| Thierry Meylan | 8/10 | 5682 days | 2% |
| Maureen Hardy | 3/10 | 5683 days | 1% |
| Sophie Burge | 8/10 | 5683 days | 2% |
| Danielle | 8/10 | 5684 days | 2% |
| Ilse & Thys | 8/10 | 5689 days | 2% |
| Frank & Ruth | 8/10 | 5690 days | 2% |
| Ed Ronan | 6/10 | 5691 days | 2% |
| Thorsten Grocholl | 8/10 | 5693 days | 2% |
| joke | 6/10 | 5693 days | 2% |
| alcatrazz | 3/10 | 5695 days | 1% |
| Monique | 8/10 | 5698 days | 2% |
| Jonathan Cree | 7/10 | 5699 days | 2% |
| Aln | 6/10 | 5700 days | 2% |
| Dave Allen | 5/10 | 5703 days | 2% |
| Victor Lewis | 9/10 | 5703 days | 2% |
| Roman & Esther | 7/10 | 5703 days | 2% |
| Ann-Katrine & Sille | 8/10 | 5704 days | 2% |
| Alan Munday | 8/10 | 5704 days | 2% |
| J van de Vlekkert | 9/10 | 5709 days | 2% |
| Kurmann/Kayser | 8/10 | 5712 days | 2% |
| H Hensen | 8/10 | 5720 days | 2% |
| Laura Hayes | 10/10 | 5721 days | 2% |
| Brian Lind | 8/10 | 5721 days | 2% |
| Angela | 7/10 | 5722 days | 2% |
| Marianne Astorp | 5/10 | 5725 days | 2% |
| Igor Filart | 8/10 | 5729 days | 2% |
| Claire Bulmer | 8/10 | 5729 days | 2% |
| Jan Holger Weib | 8/10 | 5730 days | 2% |
| dodo81 | 9/10 | 5734 days | 2% |
| Michellemarie | 10/10 | 5887 days | 2% |
| rinusm | 8/10 | 6007 days | 2% |
| Kavita | 9/10 | 6010 days | 2% |
| Polil | 7/10 | 6057 days | 2% |
| Andy | 10/10 | 6061 days | 2% |
| Hershell | 5/10 | 6063 days | 2% |
| Peter Schmidt | 5/10 | 6071 days | 2% |
| Schlaepfer | 8/10 | 6073 days | 2% |
| jongejan | 6/10 | 6077 days | 2% |
| Jannievan Osnabrugge | 4/10 | 6081 days | 1% |
| th schuermann | 5/10 | 6081 days | 2% |
| Malcolm Glad | 8/10 | 6084 days | 2% |
| Ronny | 9/10 | 6085 days | 2% |
| Lasse Olesen | 8/10 | 6092 days | 2% |
| Monica and Danie. | 8/10 | 6093 days | 2% |
| Annette Schmitt | 9/10 | 6093 days | 2% |
| Nadine Schaee | 8/10 | 6096 days | 2% |
| uleugel | 4/10 | 6108 days | 1% |
| Beute Jacob | 7/10 | 6112 days | 2% |
| Peter Tres | 8/10 | 6114 days | 2% |
| EA Anders | 4/10 | 6116 days | 1% |
| Astrio Gregersen | 8/10 | 6128 days | 2% |
| mariekef | 9/10 | 6145 days | 2% |
| bertramf | 10/10 | 6146 days | 2% |
| martint | 8/10 | 6154 days | 2% |
| katepat | 8/10 | 6161 days | 2% |
| Anita de Boer | 7/10 | 6163 days | 2% |
| Ulyate | 6/10 | 6172 days | 2% |
| Jeanette Larsen | 7/10 | 6173 days | 2% |
| Sara Reekmans | 9/10 | 6184 days | 2% |
| Emily and Alex | 9/10 | 6188 days | 2% |
| Emear Donnelly | 7/10 | 6326 days | 2% |
| ralphl | 8/10 | 6360 days | 2% |
| RolandV | 9/10 | 6389 days | 2% |
| suet | 7/10 | 6405 days | 2% |
| desl | 7/10 | 6405 days | 2% |
| Sally477 | 9/10 | 6406 days | 2% |
| Marc_N | 8/10 | 6406 days | 2% |
| StefanieA | 3/10 | 6407 days | 1% |
| Jelle | 7/10 | 6408 days | 2% |
| Dave Ashun | 7/10 | 6412 days | 2% |
| Thomas1646 | 8/10 | 6412 days | 2% |
| Lars | 9/10 | 6421 days | 2% |
| SteveW | 9/10 | 6424 days | 2% |
| TobiasK | 8/10 | 6424 days | 2% |
| Rob | 8/10 | 6429 days | 2% |
| Keith | 7/10 | 6429 days | 2% |
| Steve | 9/10 | 6439 days | 2% |
| Heather | 7/10 | 6442 days | 2% |
| Jason | 3/10 | 6444 days | 1% |
| Nikolaj | 9/10 | 6456 days | 2% |
| MattEngland | 9/10 | 6460 days | 2% |
| CharlotteC | 9/10 | 6460 days | 2% |
| SuenSwitzerland | 9/10 | 6464 days | 2% |
| Sheridan Hancock | 10/10 | 6464 days | 2% |
| Henk | 8/10 | 6470 days | 2% |
| Maxim | 9/10 | 6471 days | 2% |
| Rachel | 8/10 | 6471 days | 2% |
| Anna | 7/10 | 6472 days | 2% |
| Thomas | 10/10 | 6473 days | 2% |
| John | 9/10 | 6475 days | 2% |
| Miranda | 9/10 | 6482 days | 2% |
| hanna_and_matt | 10/10 | 6504 days | 2% |
| Jason | 7/10 | 6509 days | 2% |
| Erin | 10/10 | 6556 days | 2% |
| fiona bergin | 10/10 | 6569 days | 2% |
| Anthony | 8/10 | 6785 days | 2% |
| Elizabeth Woodruff | 9/10 | 6785 days | 2% |
| Miranda | 8/10 | 6806 days | 2% |
| Pete | 8/10 | 6894 days | 2% |
| ranker_34 | 8/10 | 7007 days | 2% |
| Jessica Callen | 8/10 | 7130 days | 2% |
| Beth | 8/10 | 7132 days | 2% |
| Fran | 8/10 | 7135 days | 2% |
| John | 9/10 | 7138 days | 2% |
| Jane | 8/10 | 7138 days | 2% |
| Chris | 7/10 | 7142 days | 2% |
| Jacob Mille | 8/10 | 7149 days | 2% |
| Yasmin Michael | 9/10 | 7171 days | 2% |
| Suzy | 7/10 | 7175 days | 2% |
| Janne | 8/10 | 7175 days | 2% |
| Andy | 7/10 | 7177 days | 2% |
| Sandra | 6/10 | 7177 days | 2% |
| Colin | 7/10 | 7179 days | 2% |
| Gillian | 8/10 | 7182 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Spaceships experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.80% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 60 days. The Spaceships experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Spaceships experience has been adjusted for 158 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 155 | -2.75% |
| 156 | -2.77% |
| 157 | -2.78% |
| 158 | -2.80% |
| 159 | -2.82% |
| 160 | -2.84% |
| 161 | -2.85% |
| … | … |
Balancing Adjustment
8.02% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
64%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.