G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Scotties Rental Cars.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Scotties Rental Cars
Valid Reviews
118 Valid Reviews
The Scotties Rental Cars experience has a total of 135 reviews. There are 118 valid reviews that are included when calculating the ranking score and 17 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 118 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 118 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 53 |
|
45% |
| 9/10 | 17 |
|
14% |
| 8/10 | 5 |
|
4% |
| 7/10 | 2 |
|
2% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 3 |
|
3% |
| 1/10 | 36 |
|
31% |
66.78% Average
The raw data average (mean) for all the Scotties Rental Cars valid reviews is 66.78% and is based on 118 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
72.79%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Garry | 1/10 | 750 days | 49% |
| Mo & Mel | 10/10 | 872 days | 100% |
| Scott Richards | 1/10 | 994 days | 32% |
| Richard | 10/10 | 1206 days | 47% |
| dacster | 1/10 | 1237 days | 18% |
| R Cookson | 1/10 | 1390 days | 11% |
| Edmund Hillstone | 10/10 | 1936 days | 8% |
| Catherine thompson | 10/10 | 1936 days | 8% |
| Shayal Singh | 10/10 | 1936 days | 8% |
| JaJa | 1/10 | 2149 days | 3% |
| Uma | 1/10 | 2211 days | 3% |
| Awesome Starters | 8/10 | 2425 days | 7% |
| Peter Kohler | 10/10 | 2455 days | 7% |
| Wolf G | 10/10 | 2486 days | 7% |
| Bruno Bomitali | 10/10 | 2514 days | 6% |
| Phil | 10/10 | 2514 days | 6% |
| Nit Zys | 10/10 | 2514 days | 6% |
| Maria L. | 1/10 | 2545 days | 3% |
| Diego D | 2/10 | 2545 days | 3% |
| Doris, Hamburg | 10/10 | 2545 days | 6% |
| Amy | 1/10 | 2576 days | 3% |
| Nick | 7/10 | 2576 days | 6% |
| Bec | 2/10 | 2637 days | 3% |
| Jon | 1/10 | 2637 days | 2% |
| Mark | 10/10 | 2667 days | 6% |
| Nik B | 9/10 | 2698 days | 6% |
| Jakobus Crane | 10/10 | 2698 days | 6% |
| Wayne | 1/10 | 2729 days | 2% |
| George Thomas | 10/10 | 2729 days | 6% |
| John Coulter | 8/10 | 2729 days | 6% |
| Didier Charot | 10/10 | 2729 days | 6% |
| Gerard Mackle | 8/10 | 2729 days | 6% |
| P Douglas | 1/10 | 2729 days | 2% |
| Amy | 1/10 | 2729 days | 2% |
| Suzy Loscin | 10/10 | 2729 days | 6% |
| Harry de Melmanche | 10/10 | 2759 days | 6% |
| Max Williamson | 10/10 | 2759 days | 6% |
| J Freighter | 9/10 | 2759 days | 6% |
| Aaron Westhuizen | 10/10 | 2759 days | 6% |
| Mark B | 10/10 | 2759 days | 6% |
| M Arbuckle | 9/10 | 2790 days | 5% |
| Dean | 9/10 | 2820 days | 5% |
| Horst | 7/10 | 2820 days | 5% |
| Amelia M | 1/10 | 2820 days | 2% |
| Lewry | 10/10 | 2820 days | 5% |
| James Maddly | 10/10 | 2820 days | 5% |
| Irina | 10/10 | 2820 days | 5% |
| corby | 1/10 | 2851 days | 2% |
| Zhen Ni | 10/10 | 2851 days | 5% |
| andrew | 1/10 | 2851 days | 2% |
| Bridget | 10/10 | 2851 days | 5% |
| KP Sumner | 10/10 | 2851 days | 5% |
| Kevin D | 10/10 | 2851 days | 5% |
| Daniel Skiffington | 1/10 | 2878 days | 2% |
| Luus | 9/10 | 2879 days | 5% |
| Marcus | 10/10 | 2879 days | 5% |
| Laurie MacKenzie | 10/10 | 2879 days | 5% |
| D Freeman | 10/10 | 2879 days | 5% |
| Christine RUTHERFORD | 1/10 | 2879 days | 2% |
| Rhonda Rose | 1/10 | 2940 days | 2% |
| Ian Beaton | 1/10 | 3001 days | 2% |
| Ian Shere | 10/10 | 3062 days | 5% |
| david song | 1/10 | 3093 days | 2% |
| Joe Millman | 1/10 | 3123 days | 2% |
| Jonathan Farries | 1/10 | 3123 days | 2% |
| Kevin Sullivan | 1/10 | 3184 days | 2% |
| Suzanne Perigo | 10/10 | 3184 days | 4% |
| Gerald Till | 1/10 | 3215 days | 2% |
| Bob Pricer | 10/10 | 3215 days | 4% |
| Janet Lee | 1/10 | 3215 days | 2% |
| WorldTraveler22 | 1/10 | 3243 days | 2% |
| Amira Rashid | 1/10 | 3243 days | 2% |
| Yadu Prabhakar | 1/10 | 3274 days | 2% |
| Stephen Campbell | 8/10 | 3274 days | 4% |
| Sharron Wetere | 1/10 | 3274 days | 2% |
| Antony Kinsey | 1/10 | 3274 days | 2% |
| Martin Guhn | 1/10 | 3275 days | 2% |
| Kevin Hodgson | 10/10 | 3305 days | 4% |
| worldTraveler | 1/10 | 3305 days | 1% |
| Luke | 6/10 | 3318 days | 2% |
| Deidre | 10/10 | 3366 days | 3% |
| An G | 9/10 | 3366 days | 3% |
| Sam Cartwright | 10/10 | 3427 days | 3% |
| Barry Codlin | 9/10 | 3488 days | 3% |
| Priscilla Gagliano | 1/10 | 3581 days | 1% |
| Richard Kensington | 10/10 | 3640 days | 3% |
| KP Sumner | 9/10 | 3640 days | 3% |
| Stephen Jeffress | 10/10 | 3640 days | 3% |
| Loyann Loyann | 10/10 | 3672 days | 2% |
| Ron Eastwall | 10/10 | 3701 days | 2% |
| Susan Gadsby | 10/10 | 3702 days | 2% |
| John Waddy | 9/10 | 3732 days | 2% |
| Peter Rigby | 10/10 | 3762 days | 2% |
| Roderick Jones | 9/10 | 3763 days | 2% |
| Pierce Power | 10/10 | 3793 days | 2% |
| Rob Blair | 10/10 | 3794 days | 2% |
| Robert Pollock | 9/10 | 3824 days | 2% |
| P Lundin | 10/10 | 3824 days | 2% |
| P Wilson | 10/10 | 3824 days | 2% |
| CD Ash | 1/10 | 3946 days | 1% |
| Steven Thompson | 10/10 | 4005 days | 1% |
| Graham Dolan | 10/10 | 4005 days | 1% |
| nadine williams | 9/10 | 4005 days | 1% |
| Jenny Tebbutt | 9/10 | 4005 days | 1% |
| Paul K | 1/10 | 4066 days | 0% |
| Sophiana B | 10/10 | 4097 days | 1% |
| Zak Ruffin | 8/10 | 4190 days | 1% |
| Jeremy Goodwin | 10/10 | 4339 days | 0% |
| Serge Steiner | 9/10 | 4370 days | 0% |
| Doris | 9/10 | 4371 days | 0% |
| Sophie Faulkner | 10/10 | 4371 days | 0% |
| Wilf Healy | 10/10 | 4402 days | 2% |
| Ron Maurice | 9/10 | 4524 days | 2% |
| MarkA | 2/10 | 4555 days | 1% |
| travellingted | 1/10 | 5528 days | 1% |
| Jana | 9/10 | 6126 days | 1% |
| Edmund Hillstone | 10/10 | 6456 days | 2% |
| Susan | 3/10 | 6857 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Scotties Rental Cars experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.04% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 41 days. The Scotties Rental Cars experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Scotties Rental Cars experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.00% |
| 199 | -4.02% |
| 200 | -4.04% |
| 201 | -4.06% |
| 202 | -4.08% |
| 203 | -4.10% |
| … | … |
Balancing Adjustment
9.68% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
75%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.