Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Scotties Rental Cars.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Scotties Rental Cars
Valid Reviews
119 Valid Reviews
The Scotties Rental Cars experience has a total of 136 reviews. There are 119 valid reviews that are included when calculating the ranking score and 17 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 119 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 119 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 53 |
|
45% |
| 9/10 | 17 |
|
14% |
| 8/10 | 5 |
|
4% |
| 7/10 | 2 |
|
2% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 3 |
|
3% |
| 1/10 | 37 |
|
31% |
66.30% Average
The raw data average (mean) for all the Scotties Rental Cars valid reviews is 66.30% and is based on 119 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
65.89%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| KF | 1/10 | 272 days | 100% |
| Garry | 1/10 | 1034 days | 42% |
| Mo & Mel | 10/10 | 1155 days | 79% |
| Scott Richards | 1/10 | 1278 days | 23% |
| Richard | 10/10 | 1489 days | 29% |
| dacster | 1/10 | 1520 days | 11% |
| R Cookson | 1/10 | 1674 days | 7% |
| Edmund Hillstone | 10/10 | 2219 days | 11% |
| Catherine thompson | 10/10 | 2219 days | 11% |
| Shayal Singh | 10/10 | 2219 days | 11% |
| JaJa | 1/10 | 2433 days | 4% |
| Uma | 1/10 | 2495 days | 4% |
| Awesome Starters | 8/10 | 2708 days | 8% |
| Peter Kohler | 10/10 | 2739 days | 8% |
| Wolf G | 10/10 | 2770 days | 8% |
| Bruno Bomitali | 10/10 | 2798 days | 8% |
| Phil | 10/10 | 2798 days | 8% |
| Nit Zys | 10/10 | 2798 days | 8% |
| Maria L. | 1/10 | 2829 days | 3% |
| Diego D | 2/10 | 2829 days | 3% |
| Doris, Hamburg | 10/10 | 2829 days | 8% |
| Amy | 1/10 | 2860 days | 3% |
| Nick | 7/10 | 2860 days | 7% |
| Bec | 2/10 | 2921 days | 3% |
| Jon | 1/10 | 2921 days | 3% |
| Mark | 10/10 | 2950 days | 7% |
| Nik B | 9/10 | 2981 days | 7% |
| Jakobus Crane | 10/10 | 2981 days | 7% |
| Wayne | 1/10 | 3012 days | 3% |
| George Thomas | 10/10 | 3012 days | 7% |
| John Coulter | 8/10 | 3012 days | 7% |
| Didier Charot | 10/10 | 3012 days | 7% |
| Gerard Mackle | 8/10 | 3012 days | 7% |
| P Douglas | 1/10 | 3012 days | 3% |
| Amy | 1/10 | 3012 days | 3% |
| Suzy Loscin | 10/10 | 3012 days | 7% |
| Harry de Melmanche | 10/10 | 3042 days | 7% |
| Max Williamson | 10/10 | 3042 days | 7% |
| J Freighter | 9/10 | 3042 days | 7% |
| Aaron Westhuizen | 10/10 | 3042 days | 7% |
| Mark B | 10/10 | 3042 days | 7% |
| M Arbuckle | 9/10 | 3073 days | 6% |
| Dean | 9/10 | 3104 days | 6% |
| Horst | 7/10 | 3104 days | 6% |
| Amelia M | 1/10 | 3104 days | 3% |
| Lewry | 10/10 | 3104 days | 6% |
| James Maddly | 10/10 | 3104 days | 6% |
| Irina | 10/10 | 3104 days | 6% |
| corby | 1/10 | 3135 days | 2% |
| Zhen Ni | 10/10 | 3135 days | 6% |
| andrew | 1/10 | 3135 days | 2% |
| Bridget | 10/10 | 3135 days | 6% |
| KP Sumner | 10/10 | 3135 days | 6% |
| Kevin D | 10/10 | 3135 days | 6% |
| Daniel Skiffington | 1/10 | 3162 days | 2% |
| Luus | 9/10 | 3163 days | 6% |
| Marcus | 10/10 | 3163 days | 6% |
| Laurie MacKenzie | 10/10 | 3163 days | 6% |
| D Freeman | 10/10 | 3163 days | 6% |
| Christine RUTHERFORD | 1/10 | 3163 days | 2% |
| Rhonda Rose | 1/10 | 3224 days | 2% |
| Ian Beaton | 1/10 | 3285 days | 2% |
| Ian Shere | 10/10 | 3346 days | 5% |
| david song | 1/10 | 3377 days | 2% |
| Joe Millman | 1/10 | 3407 days | 2% |
| Jonathan Farries | 1/10 | 3407 days | 2% |
| Kevin Sullivan | 1/10 | 3468 days | 2% |
| Suzanne Perigo | 10/10 | 3468 days | 5% |
| Gerald Till | 1/10 | 3499 days | 2% |
| Bob Pricer | 10/10 | 3499 days | 4% |
| Janet Lee | 1/10 | 3499 days | 2% |
| WorldTraveler22 | 1/10 | 3527 days | 2% |
| Amira Rashid | 1/10 | 3527 days | 2% |
| Yadu Prabhakar | 1/10 | 3558 days | 2% |
| Stephen Campbell | 8/10 | 3558 days | 4% |
| Sharron Wetere | 1/10 | 3558 days | 2% |
| Antony Kinsey | 1/10 | 3558 days | 2% |
| Martin Guhn | 1/10 | 3559 days | 2% |
| Kevin Hodgson | 10/10 | 3589 days | 4% |
| worldTraveler | 1/10 | 3589 days | 2% |
| Luke | 6/10 | 3602 days | 2% |
| Deidre | 10/10 | 3650 days | 4% |
| An G | 9/10 | 3650 days | 4% |
| Sam Cartwright | 10/10 | 3711 days | 3% |
| Barry Codlin | 9/10 | 3772 days | 3% |
| Priscilla Gagliano | 1/10 | 3865 days | 1% |
| Richard Kensington | 10/10 | 3924 days | 2% |
| KP Sumner | 9/10 | 3924 days | 2% |
| Stephen Jeffress | 10/10 | 3924 days | 2% |
| Loyann Loyann | 10/10 | 3956 days | 2% |
| Ron Eastwall | 10/10 | 3985 days | 2% |
| Susan Gadsby | 10/10 | 3986 days | 2% |
| John Waddy | 9/10 | 4016 days | 2% |
| Peter Rigby | 10/10 | 4046 days | 2% |
| Roderick Jones | 9/10 | 4046 days | 2% |
| Pierce Power | 10/10 | 4077 days | 1% |
| Rob Blair | 10/10 | 4077 days | 1% |
| Robert Pollock | 9/10 | 4108 days | 1% |
| P Lundin | 10/10 | 4108 days | 1% |
| P Wilson | 10/10 | 4108 days | 1% |
| CD Ash | 1/10 | 4230 days | 0% |
| Steven Thompson | 10/10 | 4289 days | 0% |
| Graham Dolan | 10/10 | 4289 days | 0% |
| nadine williams | 9/10 | 4289 days | 0% |
| Jenny Tebbutt | 9/10 | 4289 days | 0% |
| Paul K | 1/10 | 4350 days | 0% |
| Sophiana B | 10/10 | 4381 days | 3% |
| Zak Ruffin | 8/10 | 4473 days | 2% |
| Jeremy Goodwin | 10/10 | 4623 days | 3% |
| Serge Steiner | 9/10 | 4654 days | 2% |
| Doris | 9/10 | 4655 days | 2% |
| Sophie Faulkner | 10/10 | 4655 days | 3% |
| Wilf Healy | 10/10 | 4686 days | 3% |
| Ron Maurice | 9/10 | 4807 days | 2% |
| MarkA | 2/10 | 4838 days | 1% |
| travellingted | 1/10 | 5812 days | 1% |
| Jana | 9/10 | 6410 days | 1% |
| Edmund Hillstone | 10/10 | 6740 days | 3% |
| Susan | 3/10 | 7141 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Scotties Rental Cars experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.25% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 68 days. The Scotties Rental Cars experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Scotties Rental Cars experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.20% |
| 198 | -3.22% |
| 199 | -3.23% |
| 200 | -3.25% |
| 201 | -3.27% |
| 202 | -3.28% |
| 203 | -3.30% |
| … | … |
Balancing Adjustment
14.27% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.