Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Scotties Rental Cars.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Scotties Rental Cars
Valid Reviews
119 Valid Reviews
The Scotties Rental Cars experience has a total of 136 reviews. There are 119 valid reviews that are included when calculating the ranking score and 17 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 119 valid reviews, the experience has 3 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 119 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 53 |
|
45% |
| 9/10 | 17 |
|
14% |
| 8/10 | 5 |
|
4% |
| 7/10 | 2 |
|
2% |
| 6/10 | 1 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 3 |
|
3% |
| 1/10 | 37 |
|
31% |
66.30% Average
The raw data average (mean) for all the Scotties Rental Cars valid reviews is 66.30% and is based on 119 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
65.83%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| KF | 1/10 | 291 days | 100% |
| Garry | 1/10 | 1053 days | 41% |
| Mo & Mel | 10/10 | 1175 days | 75% |
| Scott Richards | 1/10 | 1297 days | 22% |
| Richard | 10/10 | 1509 days | 28% |
| dacster | 1/10 | 1540 days | 10% |
| R Cookson | 1/10 | 1693 days | 6% |
| Edmund Hillstone | 10/10 | 2239 days | 11% |
| Catherine thompson | 10/10 | 2239 days | 11% |
| Shayal Singh | 10/10 | 2239 days | 11% |
| JaJa | 1/10 | 2452 days | 4% |
| Uma | 1/10 | 2514 days | 4% |
| Awesome Starters | 8/10 | 2728 days | 8% |
| Peter Kohler | 10/10 | 2758 days | 8% |
| Wolf G | 10/10 | 2789 days | 8% |
| Bruno Bomitali | 10/10 | 2817 days | 8% |
| Phil | 10/10 | 2817 days | 8% |
| Nit Zys | 10/10 | 2817 days | 8% |
| Maria L. | 1/10 | 2848 days | 3% |
| Diego D | 2/10 | 2848 days | 4% |
| Doris, Hamburg | 10/10 | 2848 days | 8% |
| Amy | 1/10 | 2879 days | 3% |
| Nick | 7/10 | 2879 days | 7% |
| Bec | 2/10 | 2940 days | 3% |
| Jon | 1/10 | 2940 days | 3% |
| Mark | 10/10 | 2970 days | 7% |
| Nik B | 9/10 | 3001 days | 7% |
| Jakobus Crane | 10/10 | 3001 days | 7% |
| Wayne | 1/10 | 3032 days | 3% |
| George Thomas | 10/10 | 3032 days | 7% |
| John Coulter | 8/10 | 3032 days | 7% |
| Didier Charot | 10/10 | 3032 days | 7% |
| Gerard Mackle | 8/10 | 3032 days | 7% |
| P Douglas | 1/10 | 3032 days | 3% |
| Amy | 1/10 | 3032 days | 3% |
| Suzy Loscin | 10/10 | 3032 days | 7% |
| Harry de Melmanche | 10/10 | 3062 days | 7% |
| Max Williamson | 10/10 | 3062 days | 7% |
| J Freighter | 9/10 | 3062 days | 7% |
| Aaron Westhuizen | 10/10 | 3062 days | 7% |
| Mark B | 10/10 | 3062 days | 7% |
| M Arbuckle | 9/10 | 3093 days | 6% |
| Dean | 9/10 | 3123 days | 6% |
| Horst | 7/10 | 3123 days | 6% |
| Amelia M | 1/10 | 3123 days | 3% |
| Lewry | 10/10 | 3123 days | 6% |
| James Maddly | 10/10 | 3123 days | 6% |
| Irina | 10/10 | 3123 days | 6% |
| corby | 1/10 | 3154 days | 3% |
| Zhen Ni | 10/10 | 3154 days | 6% |
| andrew | 1/10 | 3154 days | 3% |
| Bridget | 10/10 | 3154 days | 6% |
| KP Sumner | 10/10 | 3154 days | 6% |
| Kevin D | 10/10 | 3154 days | 6% |
| Daniel Skiffington | 1/10 | 3182 days | 2% |
| Luus | 9/10 | 3182 days | 6% |
| Marcus | 10/10 | 3182 days | 6% |
| Laurie MacKenzie | 10/10 | 3182 days | 6% |
| D Freeman | 10/10 | 3182 days | 6% |
| Christine RUTHERFORD | 1/10 | 3182 days | 2% |
| Rhonda Rose | 1/10 | 3244 days | 2% |
| Ian Beaton | 1/10 | 3305 days | 2% |
| Ian Shere | 10/10 | 3366 days | 5% |
| david song | 1/10 | 3397 days | 2% |
| Joe Millman | 1/10 | 3427 days | 2% |
| Jonathan Farries | 1/10 | 3427 days | 2% |
| Kevin Sullivan | 1/10 | 3488 days | 2% |
| Suzanne Perigo | 10/10 | 3488 days | 4% |
| Gerald Till | 1/10 | 3519 days | 2% |
| Bob Pricer | 10/10 | 3519 days | 4% |
| Janet Lee | 1/10 | 3519 days | 2% |
| WorldTraveler22 | 1/10 | 3547 days | 2% |
| Amira Rashid | 1/10 | 3547 days | 2% |
| Yadu Prabhakar | 1/10 | 3578 days | 2% |
| Stephen Campbell | 8/10 | 3578 days | 4% |
| Sharron Wetere | 1/10 | 3578 days | 2% |
| Antony Kinsey | 1/10 | 3578 days | 2% |
| Martin Guhn | 1/10 | 3578 days | 2% |
| Kevin Hodgson | 10/10 | 3609 days | 4% |
| worldTraveler | 1/10 | 3609 days | 2% |
| Luke | 6/10 | 3621 days | 2% |
| Deidre | 10/10 | 3670 days | 4% |
| An G | 9/10 | 3670 days | 4% |
| Sam Cartwright | 10/10 | 3731 days | 3% |
| Barry Codlin | 9/10 | 3792 days | 3% |
| Priscilla Gagliano | 1/10 | 3884 days | 1% |
| Richard Kensington | 10/10 | 3944 days | 2% |
| KP Sumner | 9/10 | 3944 days | 2% |
| Stephen Jeffress | 10/10 | 3944 days | 2% |
| Loyann Loyann | 10/10 | 3975 days | 2% |
| Ron Eastwall | 10/10 | 4005 days | 2% |
| Susan Gadsby | 10/10 | 4005 days | 2% |
| John Waddy | 9/10 | 4036 days | 2% |
| Peter Rigby | 10/10 | 4066 days | 2% |
| Roderick Jones | 9/10 | 4066 days | 2% |
| Pierce Power | 10/10 | 4097 days | 1% |
| Rob Blair | 10/10 | 4097 days | 1% |
| Robert Pollock | 9/10 | 4128 days | 1% |
| P Lundin | 10/10 | 4128 days | 1% |
| P Wilson | 10/10 | 4128 days | 1% |
| CD Ash | 1/10 | 4250 days | 0% |
| Steven Thompson | 10/10 | 4309 days | 0% |
| Graham Dolan | 10/10 | 4309 days | 0% |
| nadine williams | 9/10 | 4309 days | 0% |
| Jenny Tebbutt | 9/10 | 4309 days | 0% |
| Paul K | 1/10 | 4370 days | 0% |
| Sophiana B | 10/10 | 4401 days | 3% |
| Zak Ruffin | 8/10 | 4493 days | 3% |
| Jeremy Goodwin | 10/10 | 4643 days | 3% |
| Serge Steiner | 9/10 | 4674 days | 3% |
| Doris | 9/10 | 4674 days | 3% |
| Sophie Faulkner | 10/10 | 4674 days | 3% |
| Wilf Healy | 10/10 | 4705 days | 3% |
| Ron Maurice | 9/10 | 4827 days | 3% |
| MarkA | 2/10 | 4858 days | 1% |
| travellingted | 1/10 | 5831 days | 1% |
| Jana | 9/10 | 6429 days | 2% |
| Edmund Hillstone | 10/10 | 6760 days | 3% |
| Susan | 3/10 | 7160 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Scotties Rental Cars experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.64% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Scotties Rental Cars experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Scotties Rental Cars experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.59% |
| 198 | -3.60% |
| 199 | -3.62% |
| 200 | -3.64% |
| 201 | -3.66% |
| 202 | -3.68% |
| 203 | -3.70% |
| … | … |
Balancing Adjustment
14.64% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.