Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Pegasus Rental Cars.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Pegasus Rental Cars

Valid Reviews

80 Valid Reviews

The Pegasus Rental Cars experience has a total of 82 reviews. There are 80 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 80 valid reviews:

Rating Count Percentage
10/10 54
68%
9/10 9
11%
8/10 4
5%
7/10 2
3%
6/10 0
0%
5/10 1
1%
4/10 0
0%
3/10 1
1%
2/10 0
0%
1/10 9
11%

85.50% Average

The raw data average (mean) for all the Pegasus Rental Cars valid reviews is 85.50% and is based on 80 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

12 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 80 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 12 face-to-face reviews:

Rating Count Percentage
10/10 3
25%
9/10 2
17%
8/10 4
33%
7/10 2
17%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 1
8%
2/10 0
0%
1/10 0
0%

80.83% Average

The raw data average (mean) for all the Pegasus Rental Cars face-to-face reviews is 80.83% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

86.90%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
s.davies 10/10 28 days 99.88 100%
Paul McMenamin 1/10 28 days 72.91 73%
Dianne Fraser 10/10 273 days 88.19 88%
helen santry 10/10 424 days 71.51 72%
Amanda N 9/10 516 days 57.81 58%
Tracey Slattery 10/10 699 days 29.85 30%
Jackie 10/10 730 days 26.11 26%
Darcy 10/10 730 days 26.11 26%
Sergio 10/10 730 days 26.11 26%
Rhonda Henderson 9/10 850 days 14.51 15%
Natasha Avancini 10/10 881 days 12.26 12%
Manu Rajappa 10/10 881 days 12.26 12%
Chris 10/10 1003 days 6.34 6%
magicmoa 10/10 1215 days 4.77 5%
Katie Carr 10/10 1338 days 4.52 5%
Stuart Hirst 10/10 1460 days 4.29 4%
Alexandra Nagelu 8/10 1489 days true 4.02 4%
jusbeurself 1/10 1489 days 3.09 3%
J F 5/10 2250 days 2.22 2%
Sabbsilein 10/10 2342 days 2.56 3%
Lisa Lee 9/10 2403 days 2.44 2%
Carleton Croft 10/10 2464 days 2.32 2%
Cheng Ooi 10/10 2495 days 2.26 2%
David Wilson 10/10 2525 days 2.2 2%
John Richards 10/10 2525 days 2.2 2%
Heather Adam 10/10 2525 days 2.2 2%
David Boals 10/10 2525 days 2.2 2%
Jose Jacob 10/10 2584 days 2.09 2%
Betsy Crump 10/10 2584 days 2.09 2%
Malone 1/10 2615 days 1.48 1%
Craigles67 10/10 2615 days 2.03 2%
Bmarklew 9/10 2615 days 2.03 2%
Michael 10/10 2615 days 2.03 2%
sammie52 9/10 2615 days 2.03 2%
James Daniels 10/10 2615 days 2.03 2%
Jeremias Meru 10/10 2615 days 2.03 2%
Kate 10/10 2615 days 2.03 2%
cathy janis 10/10 2615 days 2.03 2%
mike lawrence 10/10 2615 days 2.03 2%
LyndaM 10/10 2646 days 1.96 2%
Lyn 10/10 2646 days 1.96 2%
marye 9/10 2646 days 1.96 2%
susiev 10/10 2646 days 1.96 2%
Derek5660 10/10 2676 days 1.91 2%
Dave1606 10/10 2676 days 1.91 2%
lazarus 10/10 2676 days 1.91 2%
FeeGee 10/10 2676 days 1.91 2%
fanzo 1/10 2676 days 1.39 1%
rcaroe 10/10 2707 days 1.85 2%
Paulakn 1/10 2707 days 1.35 1%
Vfeebs 10/10 2707 days 1.85 2%
MLS 1/10 2707 days 1.35 1%
wookster 10/10 2829 days 1.61 2%
shirls21363 10/10 2860 days 1.55 2%
stellamark 10/10 2860 days 1.55 2%
ali_v 9/10 2860 days 1.55 2%
Philip51 10/10 2860 days 1.55 2%
jayh 10/10 2860 days 1.55 2%
swerl 10/10 2890 days 1.49 1%
ShayneMassey 10/10 2890 days 1.49 1%
bartman 10/10 2890 days 1.49 1%
AnneD 10/10 2890 days 1.49 1%
ishampc 10/10 2890 days 1.49 1%
Lee68 10/10 2890 days 1.49 1%
paddles 1/10 2981 days 0.96 1%
nv41 10/10 2981 days 1.31 1%
Seamus 10/10 2981 days 1.31 1%
Cam 1/10 3012 days 0.91 1%
Kiwigirl 1/10 3226 days 0.61 1%
Tom 7/10 3305 days true 0.61 1%
Peter and Dianne McKinnon 10/10 3765 days true 0.0 0%
Tiina 9/10 4035 days true 0.0 0%
Declan 7/10 4035 days true 0.0 0%
Takeshi 8/10 4059 days true 0.0 0%
Katie Wise 10/10 4219 days true 0.0 0%
Kolacny 8/10 4372 days true 0.0 0%
Emily Houston 9/10 4383 days true 0.0 0%
Kristine 3/10 4383 days true 0.0 0%
Hilary and Phil 10/10 4383 days true 0.0 0%
Anna 8/10 4398 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pegasus Rental Cars experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.51% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner. There may be an adjustment if an experience hasn't received any reviews within the last 60 days.

The Pegasus Rental Cars experience has 2 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.83%
2 -2.33%
3 -1.50%
4 -0.67%
5 -0.17%
6 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 199 days.

The Pegasus Rental Cars experience has been adjusted for 9 days. Adjustments are according to the following table.

Days Adjustment
6 -0.12%
7 -0.14%
8 -0.16%
9 -0.18%
10 -0.20%
11 -0.22%
12 -0.24%

Final Ranking Score

84%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.