Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Pegasus Rental Cars.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Pegasus Rental Cars

Valid Reviews

77 Valid Reviews

The Pegasus Rental Cars experience has a total of 79 reviews. There are 77 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 77 valid reviews:

Rating Count Percentage
10/10 52
68%
9/10 9
12%
8/10 4
5%
7/10 2
3%
6/10 0
0%
5/10 1
1%
4/10 0
0%
3/10 1
1%
2/10 0
0%
1/10 8
10%

86.10% Average

The raw data average (mean) for all the Pegasus Rental Cars valid reviews is 86.10% and is based on 77 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

12 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 77 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 12 face-to-face reviews:

Rating Count Percentage
10/10 3
25%
9/10 2
17%
8/10 4
33%
7/10 2
17%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 1
8%
2/10 0
0%
1/10 0
0%

80.83% Average

The raw data average (mean) for all the Pegasus Rental Cars face-to-face reviews is 80.83% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

95.80%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Dianne Fraser 10/10 80 days 98.99 100%
helen santry 10/10 231 days 91.54 92%
Amanda N 9/10 323 days 83.47 84%
Tracey Slattery 10/10 506 days 59.43 60%
Jackie 10/10 537 days 54.3 55%
Darcy 10/10 537 days 54.3 55%
Sergio 10/10 537 days 54.3 55%
Rhonda Henderson 9/10 656 days 35.54 36%
Natasha Avancini 10/10 687 days 31.38 32%
Manu Rajappa 10/10 687 days 31.38 32%
magicmoa 10/10 1021 days 5.87 6%
Katie Carr 10/10 1144 days 4.93 5%
Stuart Hirst 10/10 1266 days 4.74 5%
Alexandra Nagelu 8/10 1296 days true 4.46 4%
jusbeurself 1/10 1296 days 3.43 3%
J F 5/10 2057 days 2.86 3%
Sabbsilein 10/10 2149 days 3.4 3%
Lisa Lee 9/10 2210 days 3.3 3%
Carleton Croft 10/10 2271 days 3.21 3%
Cheng Ooi 10/10 2302 days 3.16 3%
David Wilson 10/10 2332 days 3.12 3%
John Richards 10/10 2332 days 3.12 3%
Heather Adam 10/10 2332 days 3.12 3%
David Boals 10/10 2332 days 3.12 3%
Jose Jacob 10/10 2391 days 3.03 3%
Betsy Crump 10/10 2391 days 3.03 3%
Malone 1/10 2422 days 2.18 2%
Craigles67 10/10 2422 days 2.98 3%
Bmarklew 9/10 2422 days 2.98 3%
Michael 10/10 2422 days 2.98 3%
sammie52 9/10 2422 days 2.98 3%
James Daniels 10/10 2422 days 2.98 3%
Jeremias Meru 10/10 2422 days 2.98 3%
Kate 10/10 2422 days 2.98 3%
cathy janis 10/10 2422 days 2.98 3%
mike lawrence 10/10 2422 days 2.98 3%
LyndaM 10/10 2453 days 2.93 3%
Lyn 10/10 2453 days 2.93 3%
marye 9/10 2453 days 2.93 3%
susiev 10/10 2453 days 2.93 3%
Derek5660 10/10 2483 days 2.89 3%
Dave1606 10/10 2483 days 2.89 3%
lazarus 10/10 2483 days 2.89 3%
FeeGee 10/10 2483 days 2.89 3%
fanzo 1/10 2483 days 2.11 2%
rcaroe 10/10 2514 days 2.84 3%
Paulakn 1/10 2514 days 2.07 2%
Vfeebs 10/10 2514 days 2.84 3%
MLS 1/10 2514 days 2.07 2%
wookster 10/10 2636 days 2.65 2%
shirls21363 10/10 2667 days 2.61 2%
stellamark 10/10 2667 days 2.61 2%
ali_v 9/10 2667 days 2.61 2%
Philip51 10/10 2667 days 2.61 2%
jayh 10/10 2667 days 2.61 2%
swerl 10/10 2697 days 2.56 2%
ShayneMassey 10/10 2697 days 2.56 2%
bartman 10/10 2697 days 2.56 2%
AnneD 10/10 2697 days 2.56 2%
ishampc 10/10 2697 days 2.56 2%
Lee68 10/10 2697 days 2.56 2%
paddles 1/10 2788 days 1.77 2%
nv41 10/10 2788 days 2.42 2%
Seamus 10/10 2788 days 2.42 2%
Cam 1/10 2819 days 1.73 2%
Kiwigirl 1/10 3033 days 1.5 1%
Tom 7/10 3112 days true 1.76 2%
Peter and Dianne McKinnon 10/10 3572 days true 1.23 1%
Tiina 9/10 3842 days true 0.82 1%
Declan 7/10 3842 days true 0.75 1%
Takeshi 8/10 3866 days true 0.74 1%
Katie Wise 10/10 4025 days true 0.54 0%
Kolacny 8/10 4179 days true 0.29 0%
Emily Houston 9/10 4190 days true 0.29 0%
Kristine 3/10 4190 days true 0.22 0%
Hilary and Phil 10/10 4190 days true 0.29 0%
Anna 8/10 4205 days true 0.25 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pegasus Rental Cars experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.32% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner. There may be an adjustment if an experience hasn't received any reviews within the last 60 days.

The Pegasus Rental Cars experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.83%
2 -2.33%
3 -1.50%
4 -0.67%
5 -0.17%
6 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 199 days.

The Pegasus Rental Cars experience has been adjusted for 66 days. Adjustments are according to the following table.

Days Adjustment
63 -1.26%
64 -1.28%
65 -1.30%
66 -1.32%
67 -1.34%
68 -1.36%
69 -1.38%

Final Ranking Score

91%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.