Kia ora there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Pegasus Rental Cars.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
84 Valid Reviews
The Pegasus Rental Cars experience has a total of 86 reviews. There are 84 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 84 valid reviews:
The raw data average (mean) for all the Pegasus Rental Cars valid reviews is 83.81% and is based on 84 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
12 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 84 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 12 face-to-face reviews:
The raw data average (mean) for all the Pegasus Rental Cars face-to-face reviews is 80.83% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Geoff Johnston||1/10||9 days||86%|
|Grant Mills||10/10||313 days||100%|
|Charles D'cruz||8/10||586 days||52%|
|Paul McMenamin||1/10||921 days||8%|
|Dianne Fraser||10/10||1166 days||6%|
|helen santry||10/10||1317 days||5%|
|Amanda N||9/10||1409 days||5%|
|Tracey Slattery||10/10||1592 days||5%|
|Rhonda Henderson||9/10||1743 days||4%|
|Natasha Avancini||10/10||1774 days||4%|
|Manu Rajappa||10/10||1774 days||4%|
|Katie Carr||10/10||2231 days||3%|
|Stuart Hirst||10/10||2353 days||3%|
|Alexandra Nagelu||8/10||2382 days||2%|
|J F||5/10||3143 days||1%|
|Lisa Lee||9/10||3296 days||1%|
|Carleton Croft||10/10||3357 days||1%|
|Cheng Ooi||10/10||3388 days||1%|
|David Wilson||10/10||3418 days||0%|
|John Richards||10/10||3418 days||0%|
|Heather Adam||10/10||3418 days||0%|
|David Boals||10/10||3418 days||0%|
|Jose Jacob||10/10||3477 days||0%|
|Betsy Crump||10/10||3477 days||0%|
|James Daniels||10/10||3508 days||0%|
|Jeremias Meru||10/10||3508 days||0%|
|cathy janis||10/10||3508 days||0%|
|mike lawrence||10/10||3508 days||0%|
|Peter and Dianne McKinnon||10/10||4658 days||1%|
|Katie Wise||10/10||5112 days||1%|
|Emily Houston||9/10||5276 days||1%|
|Hilary and Phil||10/10||5276 days||1%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pegasus Rental Cars experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 118 days. The Pegasus Rental Cars experience has 2 recent rankings. Adjustments are according to the following table:
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Pegasus Rental Cars experience has been adjusted for 1 day. Adjustments are according to the following table.
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.