Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Pegasus Rental Cars.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Pegasus Rental Cars

Valid Reviews

81 Valid Reviews

The Pegasus Rental Cars experience has a total of 83 reviews. There are 81 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 81 valid reviews:

Rating Count Percentage
10/10 54
67%
9/10 9
11%
8/10 5
6%
7/10 2
2%
6/10 0
0%
5/10 1
1%
4/10 0
0%
3/10 1
1%
2/10 0
0%
1/10 9
11%

85.43% Average

The raw data average (mean) for all the Pegasus Rental Cars valid reviews is 85.43% and is based on 81 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

12 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 81 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 12 face-to-face reviews:

Rating Count Percentage
10/10 3
25%
9/10 2
17%
8/10 4
33%
7/10 2
17%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 1
8%
2/10 0
0%
1/10 0
0%

80.83% Average

The raw data average (mean) for all the Pegasus Rental Cars face-to-face reviews is 80.83% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

80.87%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Charles D'cruz 8/10 293 days 100%
s.davies 10/10 628 days 48%
Paul McMenamin 1/10 628 days 35%
Dianne Fraser 10/10 873 days 16%
helen santry 10/10 1024 days 7%
Amanda N 9/10 1116 days 6%
Tracey Slattery 10/10 1299 days 6%
Jackie 10/10 1330 days 5%
Darcy 10/10 1330 days 5%
Sergio 10/10 1330 days 5%
Rhonda Henderson 9/10 1449 days 5%
Natasha Avancini 10/10 1480 days 5%
Manu Rajappa 10/10 1480 days 5%
Chris 10/10 1603 days 5%
magicmoa 10/10 1814 days 4%
Katie Carr 10/10 1937 days 4%
Stuart Hirst 10/10 2059 days 4%
Alexandra Nagelu 8/10 2089 days 2%
jusbeurself 1/10 2089 days 3%
J F 5/10 2850 days 1%
Sabbsilein 10/10 2942 days 2%
Lisa Lee 9/10 3003 days 1%
Carleton Croft 10/10 3064 days 1%
Cheng Ooi 10/10 3095 days 1%
David Wilson 10/10 3125 days 1%
John Richards 10/10 3125 days 1%
Heather Adam 10/10 3125 days 1%
David Boals 10/10 3125 days 1%
Jose Jacob 10/10 3184 days 1%
Betsy Crump 10/10 3184 days 1%
Malone 1/10 3215 days 1%
Craigles67 10/10 3215 days 1%
Bmarklew 9/10 3215 days 1%
Michael 10/10 3215 days 1%
sammie52 9/10 3215 days 1%
James Daniels 10/10 3215 days 1%
Jeremias Meru 10/10 3215 days 1%
Kate 10/10 3215 days 1%
cathy janis 10/10 3215 days 1%
mike lawrence 10/10 3215 days 1%
LyndaM 10/10 3246 days 1%
Lyn 10/10 3246 days 1%
marye 9/10 3246 days 1%
susiev 10/10 3246 days 1%
Derek5660 10/10 3276 days 1%
Dave1606 10/10 3276 days 1%
lazarus 10/10 3276 days 1%
FeeGee 10/10 3276 days 1%
fanzo 1/10 3276 days 1%
rcaroe 10/10 3307 days 1%
Paulakn 1/10 3307 days 1%
Vfeebs 10/10 3307 days 1%
MLS 1/10 3307 days 1%
wookster 10/10 3429 days 0%
shirls21363 10/10 3460 days 0%
stellamark 10/10 3460 days 0%
ali_v 9/10 3460 days 0%
Philip51 10/10 3460 days 0%
jayh 10/10 3460 days 0%
swerl 10/10 3490 days 0%
ShayneMassey 10/10 3490 days 0%
bartman 10/10 3490 days 0%
AnneD 10/10 3490 days 0%
ishampc 10/10 3490 days 0%
Lee68 10/10 3490 days 0%
paddles 1/10 3581 days 0%
nv41 10/10 3581 days 0%
Seamus 10/10 3581 days 0%
Cam 1/10 3612 days 0%
Kiwigirl 1/10 3826 days 1%
Tom 7/10 3905 days 1%
Peter and Dianne McKinnon 10/10 4365 days 1%
Tiina 9/10 4635 days 1%
Declan 7/10 4635 days 1%
Takeshi 8/10 4659 days 1%
Katie Wise 10/10 4818 days 1%
Kolacny 8/10 4972 days 1%
Emily Houston 9/10 4983 days 1%
Kristine 3/10 4983 days 1%
Hilary and Phil 10/10 4983 days 1%
Anna 8/10 4998 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pegasus Rental Cars experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-6.68% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 56 days. The Pegasus Rental Cars experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.83%
2 -2.33%
3 -1.50%
4 -0.67%
5 -0.17%
6 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Pegasus Rental Cars experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.62%
198 -3.64%
199 -3.66%
200 -3.68%
201 -3.70%
202 -3.71%
203 -3.73%

Final Ranking Score

74%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.