Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Pegasus Rental Cars.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Pegasus Rental Cars

Valid Reviews

81 Valid Reviews

The Pegasus Rental Cars experience has a total of 83 reviews. There are 81 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 81 valid reviews:

Rating Count Percentage
10/10 54
67%
9/10 9
11%
8/10 5
6%
7/10 2
2%
6/10 0
0%
5/10 1
1%
4/10 0
0%
3/10 1
1%
2/10 0
0%
1/10 9
11%

85.43% Average

The raw data average (mean) for all the Pegasus Rental Cars valid reviews is 85.43% and is based on 81 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

12 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 81 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 12 face-to-face reviews:

Rating Count Percentage
10/10 3
25%
9/10 2
17%
8/10 4
33%
7/10 2
17%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 1
8%
2/10 0
0%
1/10 0
0%

80.83% Average

The raw data average (mean) for all the Pegasus Rental Cars face-to-face reviews is 80.83% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

80.53%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Charles D'cruz 8/10 110 days 100%
s.davies 10/10 445 days 74%
Paul McMenamin 1/10 445 days 54%
Dianne Fraser 10/10 690 days 33%
helen santry 10/10 841 days 16%
Amanda N 9/10 933 days 10%
Tracey Slattery 10/10 1116 days 5%
Jackie 10/10 1147 days 5%
Darcy 10/10 1147 days 5%
Sergio 10/10 1147 days 5%
Rhonda Henderson 9/10 1266 days 5%
Natasha Avancini 10/10 1297 days 5%
Manu Rajappa 10/10 1297 days 5%
Chris 10/10 1420 days 5%
magicmoa 10/10 1631 days 4%
Katie Carr 10/10 1754 days 4%
Stuart Hirst 10/10 1876 days 4%
Alexandra Nagelu 8/10 1906 days 2%
jusbeurself 1/10 1906 days 3%
J F 5/10 2667 days 2%
Sabbsilein 10/10 2759 days 2%
Lisa Lee 9/10 2820 days 2%
Carleton Croft 10/10 2881 days 2%
Cheng Ooi 10/10 2912 days 2%
David Wilson 10/10 2942 days 1%
John Richards 10/10 2942 days 1%
Heather Adam 10/10 2942 days 1%
David Boals 10/10 2942 days 1%
Jose Jacob 10/10 3001 days 1%
Betsy Crump 10/10 3001 days 1%
Malone 1/10 3032 days 1%
Craigles67 10/10 3032 days 1%
Bmarklew 9/10 3032 days 1%
Michael 10/10 3032 days 1%
sammie52 9/10 3032 days 1%
James Daniels 10/10 3032 days 1%
Jeremias Meru 10/10 3032 days 1%
Kate 10/10 3032 days 1%
cathy janis 10/10 3032 days 1%
mike lawrence 10/10 3032 days 1%
LyndaM 10/10 3063 days 1%
Lyn 10/10 3063 days 1%
marye 9/10 3063 days 1%
susiev 10/10 3063 days 1%
Derek5660 10/10 3093 days 1%
Dave1606 10/10 3093 days 1%
lazarus 10/10 3093 days 1%
FeeGee 10/10 3093 days 1%
fanzo 1/10 3093 days 1%
rcaroe 10/10 3124 days 1%
Paulakn 1/10 3124 days 1%
Vfeebs 10/10 3124 days 1%
MLS 1/10 3124 days 1%
wookster 10/10 3246 days 1%
shirls21363 10/10 3277 days 1%
stellamark 10/10 3277 days 1%
ali_v 9/10 3277 days 1%
Philip51 10/10 3277 days 1%
jayh 10/10 3277 days 1%
swerl 10/10 3307 days 1%
ShayneMassey 10/10 3307 days 1%
bartman 10/10 3307 days 1%
AnneD 10/10 3307 days 1%
ishampc 10/10 3307 days 1%
Lee68 10/10 3307 days 1%
paddles 1/10 3398 days 0%
nv41 10/10 3398 days 1%
Seamus 10/10 3398 days 1%
Cam 1/10 3429 days 0%
Kiwigirl 1/10 3643 days 0%
Tom 7/10 3722 days 1%
Peter and Dianne McKinnon 10/10 4182 days 1%
Tiina 9/10 4452 days 1%
Declan 7/10 4452 days 1%
Takeshi 8/10 4476 days 1%
Katie Wise 10/10 4635 days 1%
Kolacny 8/10 4789 days 1%
Emily Houston 9/10 4800 days 1%
Kristine 3/10 4800 days 0%
Hilary and Phil 10/10 4800 days 1%
Anna 8/10 4815 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pegasus Rental Cars experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.42% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 70 days. The Pegasus Rental Cars experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.83%
2 -2.33%
3 -1.50%
4 -0.67%
5 -0.17%
6 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Pegasus Rental Cars experience has been adjusted for 85 days. Adjustments are according to the following table.

Days Adjustment
82 -1.37%
83 -1.38%
84 -1.40%
85 -1.42%
86 -1.43%
87 -1.45%
88 -1.47%

Final Ranking Score

76%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.