Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Pegasus Rental Cars.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Pegasus Rental Cars

Valid Reviews

76 Valid Reviews

The Pegasus Rental Cars experience has a total of 78 reviews. There are 76 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 76 valid reviews:

Rating Count Percentage
10/10 51
67%
9/10 9
12%
8/10 4
5%
7/10 2
3%
6/10 0
0%
5/10 1
1%
4/10 0
0%
3/10 1
1%
2/10 0
0%
1/10 8
11%

85.92% Average

The raw data average (mean) for all the Pegasus Rental Cars valid reviews is 85.92% and is based on 76 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

12 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 76 valid reviews, the experience has 12 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 12 face-to-face reviews:

Rating Count Percentage
10/10 3
25%
9/10 2
17%
8/10 4
33%
7/10 2
17%
6/10 0
0%
5/10 0
0%
4/10 0
0%
3/10 1
8%
2/10 0
0%
1/10 0
0%

80.83% Average

The raw data average (mean) for all the Pegasus Rental Cars face-to-face reviews is 80.83% and is based on 12 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

94.86%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
helen santry 10/10 141 days 96.85 100%
Amanda N 9/10 233 days 91.4 94%
Tracey Slattery 10/10 416 days 72.58 75%
Jackie 10/10 447 days 68.34 70%
Darcy 10/10 447 days 68.34 70%
Sergio 10/10 447 days 68.34 70%
Rhonda Henderson 9/10 567 days 49.18 50%
Natasha Avancini 10/10 598 days 44.14 45%
Manu Rajappa 10/10 598 days 44.14 45%
magicmoa 10/10 932 days 9.21 9%
Katie Carr 10/10 1055 days 5.25 4%
Stuart Hirst 10/10 1177 days 4.89 4%
Alexandra Nagelu 8/10 1206 days true 5.82 5%
jusbeurself 1/10 1206 days 4.12 3%
J F 5/10 1967 days 3.81 3%
Sabbsilein 10/10 2059 days 3.68 3%
Lisa Lee 9/10 2120 days 3.6 3%
Carleton Croft 10/10 2181 days 3.51 3%
Cheng Ooi 10/10 2212 days 3.47 3%
David Wilson 10/10 2242 days 3.43 3%
John Richards 10/10 2242 days 3.43 3%
Heather Adam 10/10 2242 days 3.43 3%
David Boals 10/10 2242 days 3.43 3%
Jose Jacob 10/10 2301 days 3.35 2%
Betsy Crump 10/10 2301 days 3.35 2%
Malone 1/10 2332 days 2.81 2%
Craigles67 10/10 2332 days 3.31 2%
Bmarklew 9/10 2332 days 3.31 2%
Michael 10/10 2332 days 3.31 2%
sammie52 9/10 2332 days 3.31 2%
James Daniels 10/10 2332 days 3.31 2%
Jeremias Meru 10/10 2332 days 3.31 2%
Kate 10/10 2332 days 3.31 2%
cathy janis 10/10 2332 days 3.31 2%
mike lawrence 10/10 2332 days 3.31 2%
LyndaM 10/10 2363 days 3.26 2%
Lyn 10/10 2363 days 3.26 2%
marye 9/10 2363 days 3.26 2%
susiev 10/10 2363 days 3.26 2%
Derek5660 10/10 2393 days 3.22 2%
Dave1606 10/10 2393 days 3.22 2%
lazarus 10/10 2393 days 3.22 2%
FeeGee 10/10 2393 days 3.22 2%
fanzo 1/10 2393 days 2.74 2%
rcaroe 10/10 2424 days 3.18 2%
Paulakn 1/10 2424 days 2.7 2%
Vfeebs 10/10 2424 days 3.18 2%
MLS 1/10 2424 days 2.7 2%
wookster 10/10 2546 days 3.01 2%
shirls21363 10/10 2577 days 2.97 2%
stellamark 10/10 2577 days 2.97 2%
ali_v 9/10 2577 days 2.97 2%
Philip51 10/10 2577 days 2.97 2%
jayh 10/10 2577 days 2.97 2%
swerl 10/10 2607 days 2.93 2%
ShayneMassey 10/10 2607 days 2.93 2%
bartman 10/10 2607 days 2.93 2%
AnneD 10/10 2607 days 2.93 2%
ishampc 10/10 2607 days 2.93 2%
Lee68 10/10 2607 days 2.93 2%
paddles 1/10 2698 days 2.38 1%
nv41 10/10 2698 days 2.8 2%
Seamus 10/10 2698 days 2.8 2%
Cam 1/10 2729 days 2.35 1%
Kiwigirl 1/10 2943 days 2.1 1%
Tom 7/10 3022 days true 2.83 2%
Peter and Dianne McKinnon 10/10 3482 days true 2.08 1%
Tiina 9/10 3753 days true 1.63 1%
Declan 7/10 3753 days true 1.63 1%
Takeshi 8/10 3776 days true 1.59 1%
Katie Wise 10/10 3936 days true 1.33 0%
Kolacny 8/10 4089 days true 1.08 0%
Emily Houston 9/10 4100 days true 1.06 0%
Kristine 3/10 4100 days true 0.98 0%
Hilary and Phil 10/10 4100 days true 1.06 0%
Anna 8/10 4115 days true 1.04 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Pegasus Rental Cars experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-4.74% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner. There may be an adjustment if an experience hasn't received any reviews within the last 60 days.

The Pegasus Rental Cars experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.83%
2 -2.33%
3 -1.50%
4 -0.67%
5 -0.17%
6 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 364 days.

The Pegasus Rental Cars experience has been adjusted for 87 days. Adjustments are according to the following table.

Days Adjustment
84 -1.68%
85 -1.70%
86 -1.72%
87 -1.74%
88 -1.76%
89 -1.78%
90 -1.80%

Final Ranking Score

90%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.

Love Christchurch