Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Motorhomes
Valid Reviews
241 Valid Reviews
The Kiwi Motorhomes experience has a total of 249 reviews. There are 241 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 241 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 241 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 188 |
|
78% |
| 9/10 | 36 |
|
15% |
| 8/10 | 11 |
|
5% |
| 7/10 | 1 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 3 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.35% Average
The raw data average (mean) for all the Kiwi Motorhomes valid reviews is 96.35% and is based on 241 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
89.26%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Tignor | 5/10 | 446 days | 100% |
| Judy | 2/10 | 783 days | 44% |
| Carolyn Petro | 5/10 | 783 days | 73% |
| Susan | 10/10 | 783 days | 96% |
| Tom | 5/10 | 904 days | 60% |
| Rachel | 10/10 | 1027 days | 61% |
| Andrew Sykes | 10/10 | 1149 days | 46% |
| John Booth | 10/10 | 1149 days | 46% |
| Jesse & Jeanie | 10/10 | 1726 days | 8% |
| Jodie Hick | 10/10 | 1757 days | 7% |
| Helene McGrath | 10/10 | 1757 days | 7% |
| Peter Holmes | 10/10 | 1757 days | 7% |
| Grey Wilson | 10/10 | 1757 days | 7% |
| Robert Evans | 10/10 | 1787 days | 7% |
| Julia and Iain Smith | 10/10 | 1818 days | 7% |
| Iain and Virginia MacEwan | 9/10 | 1818 days | 7% |
| Geoff J | 10/10 | 1848 days | 7% |
| Nadia | 10/10 | 1848 days | 7% |
| Jo & Geoff | 10/10 | 1848 days | 7% |
| Nigel Bruce | 10/10 | 1848 days | 7% |
| Maree Keane | 10/10 | 1848 days | 7% |
| Kerry Maxwell | 8/10 | 1848 days | 7% |
| Kathy Gilbert | 10/10 | 1848 days | 7% |
| Matias Fuenzalida | 10/10 | 1848 days | 7% |
| Matt | 10/10 | 1848 days | 7% |
| Adrian | 10/10 | 1848 days | 7% |
| Roger | 9/10 | 1879 days | 7% |
| Arthur Grant | 10/10 | 1879 days | 7% |
| Ann-Marie Ryan | 10/10 | 1879 days | 7% |
| Brian and Roberta | 10/10 | 1879 days | 7% |
| Greg & Vicki | 10/10 | 1879 days | 7% |
| John | 10/10 | 1879 days | 7% |
| Claire Wairau | 10/10 | 1879 days | 7% |
| Jeanette & Goeff England | 9/10 | 1907 days | 7% |
| micha | 9/10 | 1907 days | 7% |
| Dave | 9/10 | 1907 days | 7% |
| Adam Darby | 9/10 | 1938 days | 7% |
| Margy | 10/10 | 1938 days | 7% |
| Andrea | 10/10 | 1938 days | 7% |
| MARY | 10/10 | 1938 days | 7% |
| Lara Plumtree | 9/10 | 1938 days | 7% |
| Chad Carter | 10/10 | 1938 days | 7% |
| Stacey Houkamau | 10/10 | 1969 days | 7% |
| Royden Motu | 8/10 | 1969 days | 6% |
| Rachael Moon | 10/10 | 1999 days | 7% |
| Jean McDonald | 10/10 | 1999 days | 7% |
| Erica Mcnamara | 10/10 | 2030 days | 6% |
| Tony Bolderston | 9/10 | 2030 days | 6% |
| François | 10/10 | 2030 days | 6% |
| Allan Sykes | 10/10 | 2030 days | 6% |
| Mick and Janine | 10/10 | 2030 days | 6% |
| De'arne Yorke | 10/10 | 2030 days | 6% |
| Michelle McMurtry | 10/10 | 2030 days | 6% |
| Haley Blackwell | 10/10 | 2030 days | 6% |
| Sharon Cole | 10/10 | 2030 days | 6% |
| gary chambers | 9/10 | 2030 days | 6% |
| Karen Hutchinson | 10/10 | 2030 days | 6% |
| Fran | 10/10 | 2030 days | 6% |
| Simon Garlick | 10/10 | 2059 days | 6% |
| Annalies Donald | 10/10 | 2060 days | 6% |
| Joanne | 10/10 | 2060 days | 6% |
| A & D de Bruin | 10/10 | 2060 days | 6% |
| She and Vinz | 10/10 | 2060 days | 6% |
| Herb & Kirsty Rihari | 10/10 | 2060 days | 6% |
| Aaron Wright | 10/10 | 2060 days | 6% |
| Tom and Whanau ( family ) | 10/10 | 2060 days | 6% |
| Ric & Sherrie | 10/10 | 2091 days | 6% |
| Katie | 10/10 | 2091 days | 6% |
| Roi Minhinnick | 10/10 | 2091 days | 6% |
| Peter Moosman and Kairyn Smith | 10/10 | 2091 days | 6% |
| barry julian | 10/10 | 2091 days | 6% |
| Jason | 10/10 | 2091 days | 6% |
| Jess J Sutch | 10/10 | 2122 days | 6% |
| Gross Family | 8/10 | 2122 days | 6% |
| Derek He | 10/10 | 2122 days | 6% |
| Shirley Potiki | 10/10 | 2122 days | 6% |
| MARION HAYNES | 9/10 | 2122 days | 6% |
| Kerran and Will | 10/10 | 2152 days | 6% |
| Cathryn Wood | 10/10 | 2152 days | 6% |
| Grainne | 9/10 | 2152 days | 6% |
| Herb & Kirsty Rihari | 10/10 | 2152 days | 6% |
| Daniel Lewin | 10/10 | 2212 days | 6% |
| jordi Llovera Bergó | 10/10 | 2243 days | 6% |
| Iwan | 10/10 | 2244 days | 6% |
| Stuart Lurc | 10/10 | 2244 days | 6% |
| Niral Patel | 10/10 | 2244 days | 6% |
| Claire Feeney | 10/10 | 2272 days | 6% |
| Heather Jamieson | 10/10 | 2273 days | 6% |
| Cathy Wilson | 10/10 | 2273 days | 6% |
| Kim Parrish | 10/10 | 2273 days | 6% |
| Jen Breuni | 10/10 | 2273 days | 6% |
| Claes Justesen | 10/10 | 2273 days | 6% |
| Fredrik L | 10/10 | 2273 days | 6% |
| Caroline | 10/10 | 2273 days | 6% |
| Shelley | 10/10 | 2304 days | 6% |
| Yariv Rachmani | 10/10 | 2304 days | 6% |
| Izzie | 10/10 | 2304 days | 6% |
| James Stopford | 10/10 | 2304 days | 6% |
| jesper smed hedegaard | 10/10 | 2304 days | 6% |
| Jessica Butler | 9/10 | 2304 days | 6% |
| Peter Mocko | 10/10 | 2304 days | 6% |
| Janice Pool | 10/10 | 2335 days | 6% |
| Sharon Gibbons | 10/10 | 2335 days | 6% |
| Damian Hughes | 10/10 | 2335 days | 6% |
| Malin Graas | 10/10 | 2335 days | 6% |
| DAMIEN BENARD | 10/10 | 2365 days | 5% |
| Jono | 10/10 | 2365 days | 5% |
| Dani & Matt | 10/10 | 2365 days | 5% |
| cristina ordas | 10/10 | 2365 days | 5% |
| kaaren.vand@gmail.com | 10/10 | 2426 days | 5% |
| Matthew Pan | 10/10 | 2426 days | 5% |
| Trina Newbold | 10/10 | 2426 days | 5% |
| Chala Chase | 10/10 | 2456 days | 5% |
| Txell Soy | 10/10 | 2457 days | 5% |
| Rokiah Adam | 10/10 | 2518 days | 5% |
| Rick Fontaine | 10/10 | 2548 days | 5% |
| enrique bekerle | 10/10 | 2549 days | 5% |
| Francis T | 10/10 | 2549 days | 5% |
| Michelle Williams | 10/10 | 2549 days | 5% |
| SUE BOOKER | 10/10 | 2579 days | 5% |
| Dusty Miller | 10/10 | 2579 days | 5% |
| Josh P. | 10/10 | 2579 days | 5% |
| Martin Arnold | 10/10 | 2579 days | 5% |
| Mario Koenig | 10/10 | 2579 days | 5% |
| JHN | 10/10 | 2579 days | 5% |
| Vinesh | 10/10 | 2579 days | 5% |
| Will Langdon | 10/10 | 2579 days | 5% |
| Daniel Soares | 9/10 | 2609 days | 5% |
| Kerry Morris & Barny Harper | 10/10 | 2610 days | 5% |
| Kees en Jacqueline | 10/10 | 2610 days | 5% |
| Kasey Hope | 9/10 | 2610 days | 5% |
| Jonathan Tan | 10/10 | 2610 days | 5% |
| Joanna Duncan | 9/10 | 2610 days | 5% |
| Niki | 10/10 | 2610 days | 5% |
| Tuval Rabina | 10/10 | 2637 days | 5% |
| Adam Browne | 10/10 | 2638 days | 5% |
| Emily Petersen | 10/10 | 2638 days | 5% |
| Lisa McCullough | 10/10 | 2638 days | 5% |
| Simon Allam | 10/10 | 2638 days | 5% |
| ronald smael | 10/10 | 2638 days | 5% |
| Gabriele Kiessling | 10/10 | 2668 days | 5% |
| Marcus Vinicius Oliveira Andrade | 10/10 | 2668 days | 5% |
| Caroline Langen | 8/10 | 2668 days | 5% |
| Klaus Dieter Sowka | 10/10 | 2668 days | 5% |
| Jerome | 10/10 | 2669 days | 5% |
| Bo Chen | 10/10 | 2669 days | 5% |
| Bernhard Baumann | 10/10 | 2669 days | 5% |
| Maria | 10/10 | 2700 days | 5% |
| jay davies | 9/10 | 2700 days | 4% |
| Hannah Yeong | 10/10 | 2700 days | 5% |
| Phil Kramer | 9/10 | 2700 days | 4% |
| Susie Jacob | 10/10 | 2729 days | 4% |
| Armond Philmon | 10/10 | 2730 days | 4% |
| Marek Piasta | 10/10 | 2730 days | 4% |
| Martina | 9/10 | 2730 days | 4% |
| Carol Warrington | 7/10 | 2760 days | 4% |
| Sharon O'neill | 9/10 | 2760 days | 4% |
| Anna | 10/10 | 2791 days | 4% |
| Joao Almeida | 8/10 | 2822 days | 4% |
| jasper billings | 10/10 | 2852 days | 4% |
| Robert | 10/10 | 2853 days | 4% |
| Ray and Jan Charles | 9/10 | 2914 days | 4% |
| jenny goh | 10/10 | 2914 days | 4% |
| Belinda Morgan | 9/10 | 2943 days | 4% |
| Karl Cundall | 10/10 | 2943 days | 4% |
| Kim and Ron Tito | 9/10 | 2943 days | 4% |
| Lily | 10/10 | 2944 days | 4% |
| Vanessa Lonsdale | 10/10 | 2944 days | 4% |
| Bryce McKeown | 9/10 | 2944 days | 4% |
| Terence Withers | 8/10 | 2974 days | 4% |
| ELISE THOLLET | 10/10 | 2975 days | 4% |
| Cheryl & Michael Miller | 10/10 | 2975 days | 4% |
| AndyE | 10/10 | 2975 days | 4% |
| Joel Sayre | 10/10 | 3002 days | 4% |
| Tanya Duncan | 10/10 | 3033 days | 4% |
| Douglas Anderson | 8/10 | 3033 days | 3% |
| CATHRYN MCGRATH | 10/10 | 3064 days | 3% |
| Wouter Dillien | 10/10 | 3064 days | 3% |
| Jason Witheld | 10/10 | 3094 days | 3% |
| aga_lukasik | 10/10 | 3094 days | 3% |
| Jessica Eggleston | 10/10 | 3094 days | 3% |
| Tina Mcm | 9/10 | 3155 days | 3% |
| Ian Hutton | 9/10 | 3186 days | 3% |
| Steve Brennan | 9/10 | 3217 days | 3% |
| Zac James | 10/10 | 3217 days | 3% |
| Luke Bingle | 10/10 | 3217 days | 3% |
| Gareth Hale | 8/10 | 3248 days | 3% |
| Janiel Ternura | 10/10 | 3278 days | 3% |
| Michael Spicer | 10/10 | 3278 days | 3% |
| GARRY and MARIA Steele | 10/10 | 3308 days | 3% |
| Achim Schafer | 10/10 | 3308 days | 3% |
| Robert Darby | 10/10 | 3398 days | 2% |
| David Hocde | 10/10 | 3398 days | 2% |
| Lisa & Eric Brüggemann | 10/10 | 3398 days | 2% |
| Linda Stans | 10/10 | 3429 days | 2% |
| Maria Steele | 10/10 | 3459 days | 2% |
| Jaroslaw Lukasik | 10/10 | 3459 days | 2% |
| Andy Shilladay | 10/10 | 3459 days | 2% |
| Robyn Greening | 10/10 | 3490 days | 2% |
| Barbara Halberg | 8/10 | 3673 days | 2% |
| Sam Kydd | 9/10 | 3704 days | 2% |
| Jim Gifford | 10/10 | 3704 days | 2% |
| Josephine Chesby | 9/10 | 3733 days | 1% |
| Charlotte Stanbury | 10/10 | 3733 days | 2% |
| gerry white | 10/10 | 3734 days | 2% |
| Jeremy Bird | 10/10 | 3764 days | 1% |
| Margaret Hackett | 9/10 | 3764 days | 1% |
| Ty Birkett | 10/10 | 3796 days | 1% |
| Christopher Claes | 10/10 | 3825 days | 1% |
| Annette Vartha | 10/10 | 3856 days | 1% |
| Kimbee2015 | 9/10 | 3948 days | 1% |
| Lee Spinks | 9/10 | 4039 days | 1% |
| Liz Charles | 10/10 | 4039 days | 1% |
| Louise C | 10/10 | 4070 days | 1% |
| David Spriggs | 10/10 | 4071 days | 1% |
| Heinrich Ballhaus | 10/10 | 4098 days | 0% |
| Jennifer Greenholt | 10/10 | 4129 days | 0% |
| Jayson Herewini | 9/10 | 4129 days | 0% |
| Michael Michael and Claudia | 10/10 | 4129 days | 0% |
| Fiona Whyte | 10/10 | 4129 days | 0% |
| Chris & Anne | 10/10 | 4251 days | 0% |
| Craig Dunphy | 10/10 | 4495 days | 1% |
| Eric T. | 10/10 | 4526 days | 1% |
| Emily | 10/10 | 4555 days | 1% |
| Brian | 10/10 | 4556 days | 1% |
| bren Herbert | 10/10 | 4587 days | 1% |
| Johan Sundstrom | 10/10 | 4860 days | 1% |
| smarcantonio | 9/10 | 4921 days | 1% |
| Sadie | 10/10 | 5044 days | 1% |
| LindaA | 10/10 | 5287 days | 1% |
| Long | 10/10 | 5471 days | 1% |
| lindacb | 10/10 | 5532 days | 1% |
| jm_1879 | 8/10 | 5560 days | 1% |
| SueHarvey | 10/10 | 5560 days | 1% |
| jojohnson | 9/10 | 5591 days | 1% |
| TinaC | 9/10 | 5591 days | 1% |
| tonyhughes | 10/10 | 5591 days | 1% |
| bothmer | 9/10 | 5622 days | 1% |
| Jim_Gifford | 10/10 | 5683 days | 1% |
| Peter | 6/10 | 6247 days | 0% |
| Peter Aston | 8/10 | 6623 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.64% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 71 days. The Kiwi Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Motorhomes experience has been adjusted for 1 day. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 0 | -0.00% |
| 1 | -0.02% |
| 2 | -0.03% |
| 3 | -0.05% |
| 4 | -0.07% |
| … | … |
Balancing Adjustment
1.52% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.