Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Motorhomes
Valid Reviews
242 Valid Reviews
The Kiwi Motorhomes experience has a total of 250 reviews. There are 242 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 242 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 242 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 188 |
|
78% |
| 9/10 | 36 |
|
15% |
| 8/10 | 11 |
|
5% |
| 7/10 | 1 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 3 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 1 |
|
0% |
95.99% Average
The raw data average (mean) for all the Kiwi Motorhomes valid reviews is 95.99% and is based on 242 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
86.79%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| jamie harvey | 1/10 | 132 days | 69% |
| John Tignor | 5/10 | 647 days | 100% |
| Judy | 2/10 | 984 days | 35% |
| Carolyn Petro | 5/10 | 984 days | 60% |
| Susan | 10/10 | 984 days | 78% |
| Tom | 5/10 | 1105 days | 45% |
| Rachel | 10/10 | 1228 days | 44% |
| Andrew Sykes | 10/10 | 1350 days | 31% |
| John Booth | 10/10 | 1350 days | 31% |
| Jesse & Jeanie | 10/10 | 1927 days | 8% |
| Jodie Hick | 10/10 | 1958 days | 8% |
| Helene McGrath | 10/10 | 1958 days | 8% |
| Peter Holmes | 10/10 | 1958 days | 8% |
| Grey Wilson | 10/10 | 1958 days | 8% |
| Robert Evans | 10/10 | 1988 days | 8% |
| Julia and Iain Smith | 10/10 | 2019 days | 8% |
| Iain and Virginia MacEwan | 9/10 | 2019 days | 8% |
| Geoff J | 10/10 | 2049 days | 8% |
| Nadia | 10/10 | 2049 days | 8% |
| Jo & Geoff | 10/10 | 2049 days | 8% |
| Nigel Bruce | 10/10 | 2049 days | 8% |
| Maree Keane | 10/10 | 2049 days | 8% |
| Kerry Maxwell | 8/10 | 2049 days | 8% |
| Kathy Gilbert | 10/10 | 2049 days | 8% |
| Matias Fuenzalida | 10/10 | 2049 days | 8% |
| Matt | 10/10 | 2049 days | 8% |
| Adrian | 10/10 | 2049 days | 8% |
| Roger | 9/10 | 2080 days | 8% |
| Arthur Grant | 10/10 | 2080 days | 8% |
| Ann-Marie Ryan | 10/10 | 2080 days | 8% |
| Brian and Roberta | 10/10 | 2080 days | 8% |
| Greg & Vicki | 10/10 | 2080 days | 8% |
| John | 10/10 | 2080 days | 8% |
| Claire Wairau | 10/10 | 2080 days | 8% |
| Jeanette & Goeff England | 9/10 | 2108 days | 7% |
| micha | 9/10 | 2108 days | 7% |
| Dave | 9/10 | 2108 days | 7% |
| Adam Darby | 9/10 | 2139 days | 7% |
| Margy | 10/10 | 2139 days | 7% |
| Andrea | 10/10 | 2139 days | 7% |
| MARY | 10/10 | 2139 days | 7% |
| Lara Plumtree | 9/10 | 2139 days | 7% |
| Chad Carter | 10/10 | 2139 days | 7% |
| Stacey Houkamau | 10/10 | 2170 days | 7% |
| Royden Motu | 8/10 | 2170 days | 7% |
| Rachael Moon | 10/10 | 2200 days | 7% |
| Jean McDonald | 10/10 | 2200 days | 7% |
| Erica Mcnamara | 10/10 | 2231 days | 7% |
| Tony Bolderston | 9/10 | 2231 days | 7% |
| François | 10/10 | 2231 days | 7% |
| Allan Sykes | 10/10 | 2231 days | 7% |
| Mick and Janine | 10/10 | 2231 days | 7% |
| De'arne Yorke | 10/10 | 2231 days | 7% |
| Michelle McMurtry | 10/10 | 2231 days | 7% |
| Haley Blackwell | 10/10 | 2231 days | 7% |
| Sharon Cole | 10/10 | 2231 days | 7% |
| gary chambers | 9/10 | 2231 days | 7% |
| Karen Hutchinson | 10/10 | 2231 days | 7% |
| Fran | 10/10 | 2231 days | 7% |
| Simon Garlick | 10/10 | 2261 days | 7% |
| Annalies Donald | 10/10 | 2261 days | 7% |
| Joanne | 10/10 | 2261 days | 7% |
| A & D de Bruin | 10/10 | 2261 days | 7% |
| She and Vinz | 10/10 | 2261 days | 7% |
| Herb & Kirsty Rihari | 10/10 | 2261 days | 7% |
| Aaron Wright | 10/10 | 2261 days | 7% |
| Tom and Whanau ( family ) | 10/10 | 2261 days | 7% |
| Ric & Sherrie | 10/10 | 2292 days | 7% |
| Katie | 10/10 | 2292 days | 7% |
| Roi Minhinnick | 10/10 | 2292 days | 7% |
| Peter Moosman and Kairyn Smith | 10/10 | 2292 days | 7% |
| barry julian | 10/10 | 2292 days | 7% |
| Jason | 10/10 | 2292 days | 7% |
| Jess J Sutch | 10/10 | 2323 days | 7% |
| Gross Family | 8/10 | 2323 days | 7% |
| Derek He | 10/10 | 2323 days | 7% |
| Shirley Potiki | 10/10 | 2323 days | 7% |
| MARION HAYNES | 9/10 | 2323 days | 7% |
| Kerran and Will | 10/10 | 2353 days | 7% |
| Cathryn Wood | 10/10 | 2353 days | 7% |
| Grainne | 9/10 | 2353 days | 7% |
| Herb & Kirsty Rihari | 10/10 | 2353 days | 7% |
| Daniel Lewin | 10/10 | 2414 days | 6% |
| jordi Llovera Bergó | 10/10 | 2445 days | 6% |
| Iwan | 10/10 | 2445 days | 6% |
| Stuart Lurc | 10/10 | 2445 days | 6% |
| Niral Patel | 10/10 | 2445 days | 6% |
| Claire Feeney | 10/10 | 2474 days | 6% |
| Heather Jamieson | 10/10 | 2474 days | 6% |
| Cathy Wilson | 10/10 | 2474 days | 6% |
| Kim Parrish | 10/10 | 2474 days | 6% |
| Jen Breuni | 10/10 | 2474 days | 6% |
| Claes Justesen | 10/10 | 2474 days | 6% |
| Fredrik L | 10/10 | 2474 days | 6% |
| Caroline | 10/10 | 2474 days | 6% |
| Shelley | 10/10 | 2505 days | 6% |
| Yariv Rachmani | 10/10 | 2505 days | 6% |
| Izzie | 10/10 | 2505 days | 6% |
| James Stopford | 10/10 | 2505 days | 6% |
| jesper smed hedegaard | 10/10 | 2505 days | 6% |
| Jessica Butler | 9/10 | 2505 days | 6% |
| Peter Mocko | 10/10 | 2505 days | 6% |
| Janice Pool | 10/10 | 2536 days | 6% |
| Sharon Gibbons | 10/10 | 2536 days | 6% |
| Damian Hughes | 10/10 | 2536 days | 6% |
| Malin Graas | 10/10 | 2536 days | 6% |
| DAMIEN BENARD | 10/10 | 2566 days | 6% |
| Jono | 10/10 | 2566 days | 6% |
| Dani & Matt | 10/10 | 2566 days | 6% |
| cristina ordas | 10/10 | 2566 days | 6% |
| kaaren.vand@gmail.com | 10/10 | 2627 days | 6% |
| Matthew Pan | 10/10 | 2627 days | 6% |
| Trina Newbold | 10/10 | 2627 days | 6% |
| Chala Chase | 10/10 | 2658 days | 6% |
| Txell Soy | 10/10 | 2658 days | 6% |
| Rokiah Adam | 10/10 | 2719 days | 5% |
| Rick Fontaine | 10/10 | 2750 days | 5% |
| enrique bekerle | 10/10 | 2750 days | 5% |
| Francis T | 10/10 | 2750 days | 5% |
| Michelle Williams | 10/10 | 2750 days | 5% |
| SUE BOOKER | 10/10 | 2780 days | 5% |
| Dusty Miller | 10/10 | 2780 days | 5% |
| Josh P. | 10/10 | 2780 days | 5% |
| Martin Arnold | 10/10 | 2780 days | 5% |
| Mario Koenig | 10/10 | 2780 days | 5% |
| JHN | 10/10 | 2780 days | 5% |
| Vinesh | 10/10 | 2780 days | 5% |
| Will Langdon | 10/10 | 2780 days | 5% |
| Daniel Soares | 9/10 | 2811 days | 5% |
| Kerry Morris & Barny Harper | 10/10 | 2811 days | 5% |
| Kees en Jacqueline | 10/10 | 2811 days | 5% |
| Kasey Hope | 9/10 | 2811 days | 5% |
| Jonathan Tan | 10/10 | 2811 days | 5% |
| Joanna Duncan | 9/10 | 2811 days | 5% |
| Niki | 10/10 | 2811 days | 5% |
| Tuval Rabina | 10/10 | 2839 days | 5% |
| Adam Browne | 10/10 | 2839 days | 5% |
| Emily Petersen | 10/10 | 2839 days | 5% |
| Lisa McCullough | 10/10 | 2839 days | 5% |
| Simon Allam | 10/10 | 2839 days | 5% |
| ronald smael | 10/10 | 2839 days | 5% |
| Gabriele Kiessling | 10/10 | 2870 days | 5% |
| Marcus Vinicius Oliveira Andrade | 10/10 | 2870 days | 5% |
| Caroline Langen | 8/10 | 2870 days | 5% |
| Klaus Dieter Sowka | 10/10 | 2870 days | 5% |
| Jerome | 10/10 | 2870 days | 5% |
| Bo Chen | 10/10 | 2870 days | 5% |
| Bernhard Baumann | 10/10 | 2870 days | 5% |
| Maria | 10/10 | 2901 days | 5% |
| jay davies | 9/10 | 2901 days | 5% |
| Hannah Yeong | 10/10 | 2901 days | 5% |
| Phil Kramer | 9/10 | 2901 days | 5% |
| Susie Jacob | 10/10 | 2931 days | 5% |
| Armond Philmon | 10/10 | 2931 days | 5% |
| Marek Piasta | 10/10 | 2931 days | 5% |
| Martina | 9/10 | 2931 days | 5% |
| Carol Warrington | 7/10 | 2962 days | 4% |
| Sharon O'neill | 9/10 | 2962 days | 5% |
| Anna | 10/10 | 2992 days | 5% |
| Joao Almeida | 8/10 | 3023 days | 4% |
| jasper billings | 10/10 | 3054 days | 4% |
| Robert | 10/10 | 3054 days | 4% |
| Ray and Jan Charles | 9/10 | 3115 days | 4% |
| jenny goh | 10/10 | 3115 days | 4% |
| Belinda Morgan | 9/10 | 3145 days | 4% |
| Karl Cundall | 10/10 | 3145 days | 4% |
| Kim and Ron Tito | 9/10 | 3145 days | 4% |
| Lily | 10/10 | 3145 days | 4% |
| Vanessa Lonsdale | 10/10 | 3145 days | 4% |
| Bryce McKeown | 9/10 | 3145 days | 4% |
| Terence Withers | 8/10 | 3176 days | 4% |
| ELISE THOLLET | 10/10 | 3176 days | 4% |
| Cheryl & Michael Miller | 10/10 | 3176 days | 4% |
| AndyE | 10/10 | 3176 days | 4% |
| Joel Sayre | 10/10 | 3204 days | 4% |
| Tanya Duncan | 10/10 | 3235 days | 4% |
| Douglas Anderson | 8/10 | 3235 days | 4% |
| CATHRYN MCGRATH | 10/10 | 3266 days | 4% |
| Wouter Dillien | 10/10 | 3266 days | 4% |
| Jason Witheld | 10/10 | 3296 days | 3% |
| aga_lukasik | 10/10 | 3296 days | 3% |
| Jessica Eggleston | 10/10 | 3296 days | 3% |
| Tina Mcm | 9/10 | 3357 days | 3% |
| Ian Hutton | 9/10 | 3388 days | 3% |
| Steve Brennan | 9/10 | 3419 days | 3% |
| Zac James | 10/10 | 3419 days | 3% |
| Luke Bingle | 10/10 | 3419 days | 3% |
| Gareth Hale | 8/10 | 3449 days | 3% |
| Janiel Ternura | 10/10 | 3480 days | 3% |
| Michael Spicer | 10/10 | 3480 days | 3% |
| GARRY and MARIA Steele | 10/10 | 3510 days | 3% |
| Achim Schafer | 10/10 | 3510 days | 3% |
| Robert Darby | 10/10 | 3600 days | 2% |
| David Hocde | 10/10 | 3600 days | 2% |
| Lisa & Eric Brüggemann | 10/10 | 3600 days | 2% |
| Linda Stans | 10/10 | 3631 days | 2% |
| Maria Steele | 10/10 | 3661 days | 2% |
| Jaroslaw Lukasik | 10/10 | 3661 days | 2% |
| Andy Shilladay | 10/10 | 3661 days | 2% |
| Robyn Greening | 10/10 | 3692 days | 2% |
| Barbara Halberg | 8/10 | 3875 days | 2% |
| Sam Kydd | 9/10 | 3906 days | 1% |
| Jim Gifford | 10/10 | 3906 days | 1% |
| Josephine Chesby | 9/10 | 3935 days | 1% |
| Charlotte Stanbury | 10/10 | 3935 days | 1% |
| gerry white | 10/10 | 3935 days | 1% |
| Jeremy Bird | 10/10 | 3966 days | 1% |
| Margaret Hackett | 9/10 | 3966 days | 1% |
| Ty Birkett | 10/10 | 3997 days | 1% |
| Christopher Claes | 10/10 | 4027 days | 1% |
| Annette Vartha | 10/10 | 4058 days | 1% |
| Kimbee2015 | 9/10 | 4150 days | 1% |
| Lee Spinks | 9/10 | 4241 days | 0% |
| Liz Charles | 10/10 | 4241 days | 0% |
| Louise C | 10/10 | 4272 days | 0% |
| David Spriggs | 10/10 | 4272 days | 0% |
| Heinrich Ballhaus | 10/10 | 4300 days | 0% |
| Jennifer Greenholt | 10/10 | 4331 days | 0% |
| Jayson Herewini | 9/10 | 4331 days | 0% |
| Michael Michael and Claudia | 10/10 | 4331 days | 0% |
| Fiona Whyte | 10/10 | 4331 days | 0% |
| Chris & Anne | 10/10 | 4453 days | 2% |
| Craig Dunphy | 10/10 | 4696 days | 2% |
| Eric T. | 10/10 | 4727 days | 2% |
| Emily | 10/10 | 4757 days | 2% |
| Brian | 10/10 | 4757 days | 2% |
| bren Herbert | 10/10 | 4788 days | 2% |
| Johan Sundstrom | 10/10 | 5061 days | 2% |
| smarcantonio | 9/10 | 5122 days | 2% |
| Sadie | 10/10 | 5245 days | 2% |
| LindaA | 10/10 | 5488 days | 2% |
| Long | 10/10 | 5672 days | 2% |
| lindacb | 10/10 | 5733 days | 2% |
| jm_1879 | 8/10 | 5761 days | 2% |
| SueHarvey | 10/10 | 5761 days | 2% |
| jojohnson | 9/10 | 5792 days | 2% |
| TinaC | 9/10 | 5792 days | 2% |
| tonyhughes | 10/10 | 5792 days | 2% |
| bothmer | 9/10 | 5823 days | 2% |
| Jim_Gifford | 10/10 | 5884 days | 2% |
| Peter | 6/10 | 6449 days | 1% |
| Peter Aston | 8/10 | 6824 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.12% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 46 days. The Kiwi Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Motorhomes experience has been adjusted for 25 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 22 | -0.44% |
| 23 | -0.46% |
| 24 | -0.48% |
| 25 | -0.50% |
| 26 | -0.52% |
| 27 | -0.54% |
| 28 | -0.55% |
| … | … |
Balancing Adjustment
2.09% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.