G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Motorhomes
Valid Reviews
240 Valid Reviews
The Kiwi Motorhomes experience has a total of 248 reviews. There are 240 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 240 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 240 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 187 |
|
78% |
| 9/10 | 36 |
|
15% |
| 8/10 | 11 |
|
5% |
| 7/10 | 1 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 3 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.33% Average
The raw data average (mean) for all the Kiwi Motorhomes valid reviews is 96.33% and is based on 240 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
88.47%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Tignor | 5/10 | 365 days | 100% |
| Judy | 2/10 | 702 days | 46% |
| Carolyn Petro | 5/10 | 702 days | 78% |
| Tom | 5/10 | 823 days | 66% |
| Rachel | 10/10 | 945 days | 70% |
| Andrew Sykes | 10/10 | 1068 days | 53% |
| John Booth | 10/10 | 1068 days | 53% |
| Jesse & Jeanie | 10/10 | 1644 days | 9% |
| Jodie Hick | 10/10 | 1675 days | 8% |
| Helene McGrath | 10/10 | 1675 days | 8% |
| Peter Holmes | 10/10 | 1675 days | 8% |
| Grey Wilson | 10/10 | 1675 days | 8% |
| Robert Evans | 10/10 | 1705 days | 8% |
| Julia and Iain Smith | 10/10 | 1736 days | 7% |
| Iain and Virginia MacEwan | 9/10 | 1736 days | 7% |
| Geoff J | 10/10 | 1767 days | 7% |
| Nadia | 10/10 | 1767 days | 7% |
| Jo & Geoff | 10/10 | 1767 days | 7% |
| Nigel Bruce | 10/10 | 1767 days | 7% |
| Maree Keane | 10/10 | 1767 days | 7% |
| Kerry Maxwell | 8/10 | 1767 days | 7% |
| Kathy Gilbert | 10/10 | 1767 days | 7% |
| Matias Fuenzalida | 10/10 | 1767 days | 7% |
| Matt | 10/10 | 1767 days | 7% |
| Adrian | 10/10 | 1767 days | 7% |
| Roger | 9/10 | 1798 days | 7% |
| Arthur Grant | 10/10 | 1798 days | 7% |
| Ann-Marie Ryan | 10/10 | 1798 days | 7% |
| Brian and Roberta | 10/10 | 1798 days | 7% |
| Greg & Vicki | 10/10 | 1798 days | 7% |
| John | 10/10 | 1798 days | 7% |
| Claire Wairau | 10/10 | 1798 days | 7% |
| Jeanette & Goeff England | 9/10 | 1826 days | 6% |
| micha | 9/10 | 1826 days | 6% |
| Dave | 9/10 | 1826 days | 6% |
| Adam Darby | 9/10 | 1857 days | 6% |
| Margy | 10/10 | 1857 days | 6% |
| Andrea | 10/10 | 1857 days | 6% |
| MARY | 10/10 | 1857 days | 6% |
| Lara Plumtree | 9/10 | 1857 days | 6% |
| Chad Carter | 10/10 | 1857 days | 6% |
| Stacey Houkamau | 10/10 | 1888 days | 6% |
| Royden Motu | 8/10 | 1888 days | 6% |
| Rachael Moon | 10/10 | 1918 days | 6% |
| Jean McDonald | 10/10 | 1918 days | 6% |
| Erica Mcnamara | 10/10 | 1949 days | 6% |
| Tony Bolderston | 9/10 | 1949 days | 6% |
| François | 10/10 | 1949 days | 6% |
| Allan Sykes | 10/10 | 1949 days | 6% |
| Mick and Janine | 10/10 | 1949 days | 6% |
| De'arne Yorke | 10/10 | 1949 days | 6% |
| Michelle McMurtry | 10/10 | 1949 days | 6% |
| Haley Blackwell | 10/10 | 1949 days | 6% |
| Sharon Cole | 10/10 | 1949 days | 6% |
| gary chambers | 9/10 | 1949 days | 6% |
| Karen Hutchinson | 10/10 | 1949 days | 6% |
| Fran | 10/10 | 1949 days | 6% |
| Simon Garlick | 10/10 | 1978 days | 6% |
| Annalies Donald | 10/10 | 1978 days | 6% |
| Joanne | 10/10 | 1978 days | 6% |
| A & D de Bruin | 10/10 | 1978 days | 6% |
| She and Vinz | 10/10 | 1978 days | 6% |
| Herb & Kirsty Rihari | 10/10 | 1978 days | 6% |
| Aaron Wright | 10/10 | 1978 days | 6% |
| Tom and Whanau ( family ) | 10/10 | 1978 days | 6% |
| Ric & Sherrie | 10/10 | 2009 days | 6% |
| Katie | 10/10 | 2009 days | 6% |
| Roi Minhinnick | 10/10 | 2009 days | 6% |
| Peter Moosman and Kairyn Smith | 10/10 | 2009 days | 6% |
| barry julian | 10/10 | 2009 days | 6% |
| Jason | 10/10 | 2009 days | 6% |
| Jess J Sutch | 10/10 | 2040 days | 6% |
| Gross Family | 8/10 | 2040 days | 6% |
| Derek He | 10/10 | 2040 days | 6% |
| Shirley Potiki | 10/10 | 2040 days | 6% |
| MARION HAYNES | 9/10 | 2040 days | 6% |
| Kerran and Will | 10/10 | 2070 days | 6% |
| Cathryn Wood | 10/10 | 2070 days | 6% |
| Grainne | 9/10 | 2070 days | 6% |
| Herb & Kirsty Rihari | 10/10 | 2070 days | 6% |
| Daniel Lewin | 10/10 | 2131 days | 6% |
| jordi Llovera Bergó | 10/10 | 2162 days | 6% |
| Iwan | 10/10 | 2163 days | 6% |
| Stuart Lurc | 10/10 | 2163 days | 6% |
| Niral Patel | 10/10 | 2163 days | 6% |
| Claire Feeney | 10/10 | 2191 days | 6% |
| Heather Jamieson | 10/10 | 2192 days | 6% |
| Cathy Wilson | 10/10 | 2192 days | 6% |
| Kim Parrish | 10/10 | 2192 days | 6% |
| Jen Breuni | 10/10 | 2192 days | 6% |
| Claes Justesen | 10/10 | 2192 days | 6% |
| Fredrik L | 10/10 | 2192 days | 6% |
| Caroline | 10/10 | 2192 days | 6% |
| Shelley | 10/10 | 2223 days | 5% |
| Yariv Rachmani | 10/10 | 2223 days | 5% |
| Izzie | 10/10 | 2223 days | 5% |
| James Stopford | 10/10 | 2223 days | 5% |
| jesper smed hedegaard | 10/10 | 2223 days | 5% |
| Jessica Butler | 9/10 | 2223 days | 5% |
| Peter Mocko | 10/10 | 2223 days | 5% |
| Janice Pool | 10/10 | 2254 days | 5% |
| Sharon Gibbons | 10/10 | 2254 days | 5% |
| Damian Hughes | 10/10 | 2254 days | 5% |
| Malin Graas | 10/10 | 2254 days | 5% |
| DAMIEN BENARD | 10/10 | 2284 days | 5% |
| Jono | 10/10 | 2284 days | 5% |
| Dani & Matt | 10/10 | 2284 days | 5% |
| cristina ordas | 10/10 | 2284 days | 5% |
| kaaren.vand@gmail.com | 10/10 | 2344 days | 5% |
| Matthew Pan | 10/10 | 2344 days | 5% |
| Trina Newbold | 10/10 | 2344 days | 5% |
| Chala Chase | 10/10 | 2375 days | 5% |
| Txell Soy | 10/10 | 2375 days | 5% |
| Rokiah Adam | 10/10 | 2436 days | 5% |
| Rick Fontaine | 10/10 | 2467 days | 5% |
| enrique bekerle | 10/10 | 2467 days | 5% |
| Francis T | 10/10 | 2467 days | 5% |
| Michelle Williams | 10/10 | 2467 days | 5% |
| SUE BOOKER | 10/10 | 2498 days | 5% |
| Dusty Miller | 10/10 | 2498 days | 5% |
| Josh P. | 10/10 | 2498 days | 5% |
| Martin Arnold | 10/10 | 2498 days | 5% |
| Mario Koenig | 10/10 | 2498 days | 5% |
| JHN | 10/10 | 2498 days | 5% |
| Vinesh | 10/10 | 2498 days | 5% |
| Will Langdon | 10/10 | 2498 days | 5% |
| Daniel Soares | 9/10 | 2528 days | 5% |
| Kerry Morris & Barny Harper | 10/10 | 2529 days | 5% |
| Kees en Jacqueline | 10/10 | 2529 days | 5% |
| Kasey Hope | 9/10 | 2529 days | 5% |
| Jonathan Tan | 10/10 | 2529 days | 5% |
| Joanna Duncan | 9/10 | 2529 days | 5% |
| Niki | 10/10 | 2529 days | 5% |
| Tuval Rabina | 10/10 | 2556 days | 5% |
| Adam Browne | 10/10 | 2557 days | 5% |
| Emily Petersen | 10/10 | 2557 days | 5% |
| Lisa McCullough | 10/10 | 2557 days | 5% |
| Simon Allam | 10/10 | 2557 days | 5% |
| ronald smael | 10/10 | 2557 days | 5% |
| Gabriele Kiessling | 10/10 | 2587 days | 4% |
| Marcus Vinicius Oliveira Andrade | 10/10 | 2587 days | 4% |
| Caroline Langen | 8/10 | 2587 days | 4% |
| Klaus Dieter Sowka | 10/10 | 2587 days | 4% |
| Jerome | 10/10 | 2588 days | 4% |
| Bo Chen | 10/10 | 2588 days | 4% |
| Bernhard Baumann | 10/10 | 2588 days | 4% |
| Maria | 10/10 | 2619 days | 4% |
| jay davies | 9/10 | 2619 days | 4% |
| Hannah Yeong | 10/10 | 2619 days | 4% |
| Phil Kramer | 9/10 | 2619 days | 4% |
| Susie Jacob | 10/10 | 2648 days | 4% |
| Armond Philmon | 10/10 | 2649 days | 4% |
| Marek Piasta | 10/10 | 2649 days | 4% |
| Martina | 9/10 | 2649 days | 4% |
| Carol Warrington | 7/10 | 2679 days | 4% |
| Sharon O'neill | 9/10 | 2679 days | 4% |
| Anna | 10/10 | 2709 days | 4% |
| Joao Almeida | 8/10 | 2740 days | 4% |
| jasper billings | 10/10 | 2771 days | 4% |
| Robert | 10/10 | 2771 days | 4% |
| Ray and Jan Charles | 9/10 | 2832 days | 4% |
| jenny goh | 10/10 | 2832 days | 4% |
| Belinda Morgan | 9/10 | 2862 days | 4% |
| Karl Cundall | 10/10 | 2862 days | 4% |
| Kim and Ron Tito | 9/10 | 2862 days | 4% |
| Lily | 10/10 | 2863 days | 4% |
| Vanessa Lonsdale | 10/10 | 2863 days | 4% |
| Bryce McKeown | 9/10 | 2863 days | 4% |
| Terence Withers | 8/10 | 2893 days | 3% |
| ELISE THOLLET | 10/10 | 2894 days | 4% |
| Cheryl & Michael Miller | 10/10 | 2894 days | 4% |
| AndyE | 10/10 | 2894 days | 4% |
| Joel Sayre | 10/10 | 2921 days | 3% |
| Tanya Duncan | 10/10 | 2952 days | 3% |
| Douglas Anderson | 8/10 | 2952 days | 3% |
| CATHRYN MCGRATH | 10/10 | 2983 days | 3% |
| Wouter Dillien | 10/10 | 2983 days | 3% |
| Jason Witheld | 10/10 | 3013 days | 3% |
| aga_lukasik | 10/10 | 3013 days | 3% |
| Jessica Eggleston | 10/10 | 3013 days | 3% |
| Tina Mcm | 9/10 | 3074 days | 3% |
| Ian Hutton | 9/10 | 3105 days | 3% |
| Steve Brennan | 9/10 | 3136 days | 3% |
| Zac James | 10/10 | 3136 days | 3% |
| Luke Bingle | 10/10 | 3136 days | 3% |
| Gareth Hale | 8/10 | 3166 days | 3% |
| Janiel Ternura | 10/10 | 3197 days | 3% |
| Michael Spicer | 10/10 | 3197 days | 3% |
| GARRY and MARIA Steele | 10/10 | 3227 days | 3% |
| Achim Schafer | 10/10 | 3227 days | 3% |
| Robert Darby | 10/10 | 3317 days | 2% |
| David Hocde | 10/10 | 3317 days | 2% |
| Lisa & Eric Brüggemann | 10/10 | 3317 days | 2% |
| Linda Stans | 10/10 | 3348 days | 2% |
| Maria Steele | 10/10 | 3378 days | 2% |
| Jaroslaw Lukasik | 10/10 | 3378 days | 2% |
| Andy Shilladay | 10/10 | 3378 days | 2% |
| Robyn Greening | 10/10 | 3409 days | 2% |
| Barbara Halberg | 8/10 | 3592 days | 2% |
| Sam Kydd | 9/10 | 3623 days | 2% |
| Jim Gifford | 10/10 | 3623 days | 2% |
| Josephine Chesby | 9/10 | 3652 days | 1% |
| Charlotte Stanbury | 10/10 | 3652 days | 1% |
| gerry white | 10/10 | 3653 days | 1% |
| Jeremy Bird | 10/10 | 3683 days | 1% |
| Margaret Hackett | 9/10 | 3683 days | 1% |
| Ty Birkett | 10/10 | 3715 days | 1% |
| Christopher Claes | 10/10 | 3744 days | 1% |
| Annette Vartha | 10/10 | 3775 days | 1% |
| Kimbee2015 | 9/10 | 3867 days | 1% |
| Lee Spinks | 9/10 | 3958 days | 1% |
| Liz Charles | 10/10 | 3958 days | 1% |
| Louise C | 10/10 | 3989 days | 1% |
| David Spriggs | 10/10 | 3990 days | 1% |
| Heinrich Ballhaus | 10/10 | 4017 days | 0% |
| Jennifer Greenholt | 10/10 | 4048 days | 0% |
| Jayson Herewini | 9/10 | 4048 days | 0% |
| Michael Michael and Claudia | 10/10 | 4048 days | 0% |
| Fiona Whyte | 10/10 | 4048 days | 0% |
| Chris & Anne | 10/10 | 4170 days | 0% |
| Craig Dunphy | 10/10 | 4414 days | 1% |
| Eric T. | 10/10 | 4445 days | 1% |
| Emily | 10/10 | 4474 days | 1% |
| Brian | 10/10 | 4475 days | 1% |
| bren Herbert | 10/10 | 4506 days | 1% |
| Johan Sundstrom | 10/10 | 4779 days | 1% |
| smarcantonio | 9/10 | 4840 days | 1% |
| Sadie | 10/10 | 4962 days | 1% |
| LindaA | 10/10 | 5206 days | 1% |
| Long | 10/10 | 5389 days | 1% |
| lindacb | 10/10 | 5451 days | 1% |
| jm_1879 | 8/10 | 5479 days | 1% |
| SueHarvey | 10/10 | 5479 days | 1% |
| jojohnson | 9/10 | 5510 days | 1% |
| TinaC | 9/10 | 5510 days | 1% |
| tonyhughes | 10/10 | 5510 days | 1% |
| bothmer | 9/10 | 5541 days | 1% |
| Jim_Gifford | 10/10 | 5602 days | 1% |
| Peter | 6/10 | 6166 days | 0% |
| Peter Aston | 8/10 | 6542 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.14% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 50 days. The Kiwi Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Motorhomes experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.12% |
| 200 | -4.14% |
| 201 | -4.16% |
| 202 | -4.18% |
| 203 | -4.20% |
| … | … |
Balancing Adjustment
2.65% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.