Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Motorhomes
Valid Reviews
241 Valid Reviews
The Kiwi Motorhomes experience has a total of 249 reviews. There are 241 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 241 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 241 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 188 |
|
78% |
| 9/10 | 36 |
|
15% |
| 8/10 | 11 |
|
5% |
| 7/10 | 1 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 3 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.35% Average
The raw data average (mean) for all the Kiwi Motorhomes valid reviews is 96.35% and is based on 241 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
89.70%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Tignor | 5/10 | 567 days | 100% |
| Judy | 2/10 | 904 days | 39% |
| Carolyn Petro | 5/10 | 904 days | 65% |
| Susan | 10/10 | 904 days | 86% |
| Tom | 5/10 | 1025 days | 51% |
| Rachel | 10/10 | 1148 days | 50% |
| Andrew Sykes | 10/10 | 1270 days | 36% |
| John Booth | 10/10 | 1270 days | 36% |
| Jesse & Jeanie | 10/10 | 1847 days | 8% |
| Jodie Hick | 10/10 | 1878 days | 8% |
| Helene McGrath | 10/10 | 1878 days | 8% |
| Peter Holmes | 10/10 | 1878 days | 8% |
| Grey Wilson | 10/10 | 1878 days | 8% |
| Robert Evans | 10/10 | 1908 days | 8% |
| Julia and Iain Smith | 10/10 | 1939 days | 8% |
| Iain and Virginia MacEwan | 9/10 | 1939 days | 8% |
| Geoff J | 10/10 | 1969 days | 8% |
| Nadia | 10/10 | 1969 days | 8% |
| Jo & Geoff | 10/10 | 1969 days | 8% |
| Nigel Bruce | 10/10 | 1969 days | 8% |
| Maree Keane | 10/10 | 1969 days | 8% |
| Kerry Maxwell | 8/10 | 1969 days | 7% |
| Kathy Gilbert | 10/10 | 1969 days | 8% |
| Matias Fuenzalida | 10/10 | 1969 days | 8% |
| Matt | 10/10 | 1969 days | 8% |
| Adrian | 10/10 | 1969 days | 8% |
| Roger | 9/10 | 2000 days | 7% |
| Arthur Grant | 10/10 | 2000 days | 7% |
| Ann-Marie Ryan | 10/10 | 2000 days | 7% |
| Brian and Roberta | 10/10 | 2000 days | 7% |
| Greg & Vicki | 10/10 | 2000 days | 7% |
| John | 10/10 | 2000 days | 7% |
| Claire Wairau | 10/10 | 2000 days | 7% |
| Jeanette & Goeff England | 9/10 | 2028 days | 7% |
| micha | 9/10 | 2028 days | 7% |
| Dave | 9/10 | 2028 days | 7% |
| Adam Darby | 9/10 | 2059 days | 7% |
| Margy | 10/10 | 2059 days | 7% |
| Andrea | 10/10 | 2059 days | 7% |
| MARY | 10/10 | 2059 days | 7% |
| Lara Plumtree | 9/10 | 2059 days | 7% |
| Chad Carter | 10/10 | 2059 days | 7% |
| Stacey Houkamau | 10/10 | 2090 days | 7% |
| Royden Motu | 8/10 | 2090 days | 7% |
| Rachael Moon | 10/10 | 2120 days | 7% |
| Jean McDonald | 10/10 | 2120 days | 7% |
| Erica Mcnamara | 10/10 | 2151 days | 7% |
| Tony Bolderston | 9/10 | 2151 days | 7% |
| François | 10/10 | 2151 days | 7% |
| Allan Sykes | 10/10 | 2151 days | 7% |
| Mick and Janine | 10/10 | 2151 days | 7% |
| De'arne Yorke | 10/10 | 2151 days | 7% |
| Michelle McMurtry | 10/10 | 2151 days | 7% |
| Haley Blackwell | 10/10 | 2151 days | 7% |
| Sharon Cole | 10/10 | 2151 days | 7% |
| gary chambers | 9/10 | 2151 days | 7% |
| Karen Hutchinson | 10/10 | 2151 days | 7% |
| Fran | 10/10 | 2151 days | 7% |
| Simon Garlick | 10/10 | 2180 days | 7% |
| Annalies Donald | 10/10 | 2181 days | 7% |
| Joanne | 10/10 | 2181 days | 7% |
| A & D de Bruin | 10/10 | 2181 days | 7% |
| She and Vinz | 10/10 | 2181 days | 7% |
| Herb & Kirsty Rihari | 10/10 | 2181 days | 7% |
| Aaron Wright | 10/10 | 2181 days | 7% |
| Tom and Whanau ( family ) | 10/10 | 2181 days | 7% |
| Ric & Sherrie | 10/10 | 2212 days | 7% |
| Katie | 10/10 | 2212 days | 7% |
| Roi Minhinnick | 10/10 | 2212 days | 7% |
| Peter Moosman and Kairyn Smith | 10/10 | 2212 days | 7% |
| barry julian | 10/10 | 2212 days | 7% |
| Jason | 10/10 | 2212 days | 7% |
| Jess J Sutch | 10/10 | 2243 days | 7% |
| Gross Family | 8/10 | 2243 days | 7% |
| Derek He | 10/10 | 2243 days | 7% |
| Shirley Potiki | 10/10 | 2243 days | 7% |
| MARION HAYNES | 9/10 | 2243 days | 7% |
| Kerran and Will | 10/10 | 2273 days | 7% |
| Cathryn Wood | 10/10 | 2273 days | 7% |
| Grainne | 9/10 | 2273 days | 7% |
| Herb & Kirsty Rihari | 10/10 | 2273 days | 7% |
| Daniel Lewin | 10/10 | 2333 days | 6% |
| jordi Llovera Bergó | 10/10 | 2364 days | 6% |
| Iwan | 10/10 | 2365 days | 6% |
| Stuart Lurc | 10/10 | 2365 days | 6% |
| Niral Patel | 10/10 | 2365 days | 6% |
| Claire Feeney | 10/10 | 2393 days | 6% |
| Heather Jamieson | 10/10 | 2394 days | 6% |
| Cathy Wilson | 10/10 | 2394 days | 6% |
| Kim Parrish | 10/10 | 2394 days | 6% |
| Jen Breuni | 10/10 | 2394 days | 6% |
| Claes Justesen | 10/10 | 2394 days | 6% |
| Fredrik L | 10/10 | 2394 days | 6% |
| Caroline | 10/10 | 2394 days | 6% |
| Shelley | 10/10 | 2425 days | 6% |
| Yariv Rachmani | 10/10 | 2425 days | 6% |
| Izzie | 10/10 | 2425 days | 6% |
| James Stopford | 10/10 | 2425 days | 6% |
| jesper smed hedegaard | 10/10 | 2425 days | 6% |
| Jessica Butler | 9/10 | 2425 days | 6% |
| Peter Mocko | 10/10 | 2425 days | 6% |
| Janice Pool | 10/10 | 2456 days | 6% |
| Sharon Gibbons | 10/10 | 2456 days | 6% |
| Damian Hughes | 10/10 | 2456 days | 6% |
| Malin Graas | 10/10 | 2456 days | 6% |
| DAMIEN BENARD | 10/10 | 2486 days | 6% |
| Jono | 10/10 | 2486 days | 6% |
| Dani & Matt | 10/10 | 2486 days | 6% |
| cristina ordas | 10/10 | 2486 days | 6% |
| kaaren.vand@gmail.com | 10/10 | 2547 days | 6% |
| Matthew Pan | 10/10 | 2547 days | 6% |
| Trina Newbold | 10/10 | 2547 days | 6% |
| Chala Chase | 10/10 | 2577 days | 6% |
| Txell Soy | 10/10 | 2578 days | 6% |
| Rokiah Adam | 10/10 | 2639 days | 5% |
| Rick Fontaine | 10/10 | 2669 days | 5% |
| enrique bekerle | 10/10 | 2670 days | 5% |
| Francis T | 10/10 | 2670 days | 5% |
| Michelle Williams | 10/10 | 2670 days | 5% |
| SUE BOOKER | 10/10 | 2700 days | 5% |
| Dusty Miller | 10/10 | 2700 days | 5% |
| Josh P. | 10/10 | 2700 days | 5% |
| Martin Arnold | 10/10 | 2700 days | 5% |
| Mario Koenig | 10/10 | 2700 days | 5% |
| JHN | 10/10 | 2700 days | 5% |
| Vinesh | 10/10 | 2700 days | 5% |
| Will Langdon | 10/10 | 2700 days | 5% |
| Daniel Soares | 9/10 | 2730 days | 5% |
| Kerry Morris & Barny Harper | 10/10 | 2731 days | 5% |
| Kees en Jacqueline | 10/10 | 2731 days | 5% |
| Kasey Hope | 9/10 | 2731 days | 5% |
| Jonathan Tan | 10/10 | 2731 days | 5% |
| Joanna Duncan | 9/10 | 2731 days | 5% |
| Niki | 10/10 | 2731 days | 5% |
| Tuval Rabina | 10/10 | 2758 days | 5% |
| Adam Browne | 10/10 | 2759 days | 5% |
| Emily Petersen | 10/10 | 2759 days | 5% |
| Lisa McCullough | 10/10 | 2759 days | 5% |
| Simon Allam | 10/10 | 2759 days | 5% |
| ronald smael | 10/10 | 2759 days | 5% |
| Gabriele Kiessling | 10/10 | 2789 days | 5% |
| Marcus Vinicius Oliveira Andrade | 10/10 | 2789 days | 5% |
| Caroline Langen | 8/10 | 2789 days | 5% |
| Klaus Dieter Sowka | 10/10 | 2789 days | 5% |
| Jerome | 10/10 | 2790 days | 5% |
| Bo Chen | 10/10 | 2790 days | 5% |
| Bernhard Baumann | 10/10 | 2790 days | 5% |
| Maria | 10/10 | 2821 days | 5% |
| jay davies | 9/10 | 2821 days | 5% |
| Hannah Yeong | 10/10 | 2821 days | 5% |
| Phil Kramer | 9/10 | 2821 days | 5% |
| Susie Jacob | 10/10 | 2850 days | 5% |
| Armond Philmon | 10/10 | 2851 days | 5% |
| Marek Piasta | 10/10 | 2851 days | 5% |
| Martina | 9/10 | 2851 days | 5% |
| Carol Warrington | 7/10 | 2881 days | 4% |
| Sharon O'neill | 9/10 | 2881 days | 5% |
| Anna | 10/10 | 2912 days | 5% |
| Joao Almeida | 8/10 | 2943 days | 4% |
| jasper billings | 10/10 | 2973 days | 4% |
| Robert | 10/10 | 2974 days | 4% |
| Ray and Jan Charles | 9/10 | 3035 days | 4% |
| jenny goh | 10/10 | 3035 days | 4% |
| Belinda Morgan | 9/10 | 3064 days | 4% |
| Karl Cundall | 10/10 | 3064 days | 4% |
| Kim and Ron Tito | 9/10 | 3064 days | 4% |
| Lily | 10/10 | 3065 days | 4% |
| Vanessa Lonsdale | 10/10 | 3065 days | 4% |
| Bryce McKeown | 9/10 | 3065 days | 4% |
| Terence Withers | 8/10 | 3095 days | 4% |
| ELISE THOLLET | 10/10 | 3096 days | 4% |
| Cheryl & Michael Miller | 10/10 | 3096 days | 4% |
| AndyE | 10/10 | 3096 days | 4% |
| Joel Sayre | 10/10 | 3123 days | 4% |
| Tanya Duncan | 10/10 | 3154 days | 4% |
| Douglas Anderson | 8/10 | 3154 days | 4% |
| CATHRYN MCGRATH | 10/10 | 3185 days | 4% |
| Wouter Dillien | 10/10 | 3185 days | 4% |
| Jason Witheld | 10/10 | 3215 days | 4% |
| aga_lukasik | 10/10 | 3215 days | 4% |
| Jessica Eggleston | 10/10 | 3215 days | 4% |
| Tina Mcm | 9/10 | 3276 days | 3% |
| Ian Hutton | 9/10 | 3307 days | 3% |
| Steve Brennan | 9/10 | 3338 days | 3% |
| Zac James | 10/10 | 3338 days | 3% |
| Luke Bingle | 10/10 | 3338 days | 3% |
| Gareth Hale | 8/10 | 3369 days | 3% |
| Janiel Ternura | 10/10 | 3399 days | 3% |
| Michael Spicer | 10/10 | 3399 days | 3% |
| GARRY and MARIA Steele | 10/10 | 3429 days | 3% |
| Achim Schafer | 10/10 | 3429 days | 3% |
| Robert Darby | 10/10 | 3519 days | 3% |
| David Hocde | 10/10 | 3519 days | 3% |
| Lisa & Eric Brüggemann | 10/10 | 3519 days | 3% |
| Linda Stans | 10/10 | 3550 days | 3% |
| Maria Steele | 10/10 | 3580 days | 2% |
| Jaroslaw Lukasik | 10/10 | 3580 days | 2% |
| Andy Shilladay | 10/10 | 3580 days | 2% |
| Robyn Greening | 10/10 | 3611 days | 2% |
| Barbara Halberg | 8/10 | 3794 days | 2% |
| Sam Kydd | 9/10 | 3825 days | 2% |
| Jim Gifford | 10/10 | 3825 days | 2% |
| Josephine Chesby | 9/10 | 3854 days | 2% |
| Charlotte Stanbury | 10/10 | 3854 days | 2% |
| gerry white | 10/10 | 3855 days | 2% |
| Jeremy Bird | 10/10 | 3885 days | 2% |
| Margaret Hackett | 9/10 | 3885 days | 2% |
| Ty Birkett | 10/10 | 3917 days | 1% |
| Christopher Claes | 10/10 | 3946 days | 1% |
| Annette Vartha | 10/10 | 3977 days | 1% |
| Kimbee2015 | 9/10 | 4069 days | 1% |
| Lee Spinks | 9/10 | 4160 days | 1% |
| Liz Charles | 10/10 | 4160 days | 1% |
| Louise C | 10/10 | 4191 days | 1% |
| David Spriggs | 10/10 | 4192 days | 1% |
| Heinrich Ballhaus | 10/10 | 4219 days | 0% |
| Jennifer Greenholt | 10/10 | 4250 days | 0% |
| Jayson Herewini | 9/10 | 4250 days | 0% |
| Michael Michael and Claudia | 10/10 | 4250 days | 0% |
| Fiona Whyte | 10/10 | 4250 days | 0% |
| Chris & Anne | 10/10 | 4372 days | 0% |
| Craig Dunphy | 10/10 | 4616 days | 2% |
| Eric T. | 10/10 | 4647 days | 2% |
| Emily | 10/10 | 4676 days | 2% |
| Brian | 10/10 | 4677 days | 2% |
| bren Herbert | 10/10 | 4708 days | 2% |
| Johan Sundstrom | 10/10 | 4981 days | 2% |
| smarcantonio | 9/10 | 5042 days | 2% |
| Sadie | 10/10 | 5165 days | 2% |
| LindaA | 10/10 | 5408 days | 2% |
| Long | 10/10 | 5592 days | 2% |
| lindacb | 10/10 | 5653 days | 2% |
| jm_1879 | 8/10 | 5681 days | 2% |
| SueHarvey | 10/10 | 5681 days | 2% |
| jojohnson | 9/10 | 5712 days | 2% |
| TinaC | 9/10 | 5712 days | 2% |
| tonyhughes | 10/10 | 5712 days | 2% |
| bothmer | 9/10 | 5743 days | 2% |
| Jim_Gifford | 10/10 | 5804 days | 2% |
| Peter | 6/10 | 6368 days | 1% |
| Peter Aston | 8/10 | 6744 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.49% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 107 days. The Kiwi Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Motorhomes experience has been adjusted for 123 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 120 | -1.45% |
| 121 | -1.46% |
| 122 | -1.47% |
| 123 | -1.49% |
| 124 | -1.50% |
| 125 | -1.51% |
| 126 | -1.52% |
| … | … |
Balancing Adjustment
1.78% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.