Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
59 Valid Reviews
The Kiwi Motorhomes experience has a total of 64 reviews. There are 59 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 59 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 59 valid reviews:
The raw data average (mean) for all the Kiwi Motorhomes valid reviews is 95.93% and is based on 59 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Ian Hutton||9/10||52 days||100%|
|Steve Brennan||9/10||83 days||99%|
|Zac James||10/10||83 days||99%|
|Luke Bingle||10/10||83 days||99%|
|Gareth Hale||8/10||113 days||98%|
|Janiel Ternura||10/10||144 days||97%|
|Michael Spicer||10/10||144 days||97%|
|GARRY and MARIA Steele||10/10||174 days||96%|
|Achim Schafer||10/10||174 days||96%|
|Robert Darby||10/10||264 days||89%|
|David Hocde||10/10||264 days||89%|
|Lisa & Eric Brüggemann||10/10||264 days||89%|
|Linda Stans||10/10||295 days||86%|
|Maria Steele||10/10||325 days||83%|
|Jaroslaw Lukasik||10/10||325 days||83%|
|Andy Shilladay||10/10||325 days||83%|
|Robyn Greening||10/10||356 days||80%|
|Barbara Halberg||8/10||539 days||53%|
|Sam Kydd||9/10||570 days||48%|
|Jim Gifford||10/10||570 days||48%|
|Josephine Chesby||9/10||599 days||43%|
|Charlotte Stanbury||10/10||599 days||43%|
|gerry white||10/10||600 days||43%|
|Jeremy Bird||10/10||630 days||38%|
|Margaret Hackett||9/10||630 days||38%|
|Ty Birkett||10/10||662 days||33%|
|Christopher Claes||10/10||691 days||30%|
|Annette Vartha||10/10||722 days||26%|
|Lee Spinks||9/10||905 days||9%|
|Liz Charles||10/10||905 days||9%|
|Louise C||10/10||936 days||7%|
|David Spriggs||10/10||937 days||7%|
|Heinrich Ballhaus||10/10||964 days||6%|
|Jennifer Greenholt||10/10||995 days||5%|
|Jayson Herewini||9/10||995 days||5%|
|Michael Michael and Claudia||10/10||995 days||5%|
|Fiona Whyte||10/10||995 days||5%|
|Chris & Anne||10/10||1117 days||3%|
|Craig Dunphy||10/10||1361 days||3%|
|Eric T.||10/10||1392 days||3%|
|bren Herbert||10/10||1453 days||3%|
|Johan Sundstrom||10/10||1726 days||2%|
|Peter Aston||8/10||3489 days||0%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner. There may be an adjustment if an experience hasn't received any reviews within the last 60 days.
The Kiwi Motorhomes experience has 5 recent rankings. Adjustments are according to the following table:
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 364 days.
The Kiwi Motorhomes experience has been adjusted for 27 days. Adjustments are according to the following table.
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.