G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Motorhomes
Valid Reviews
241 Valid Reviews
The Kiwi Motorhomes experience has a total of 249 reviews. There are 241 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 241 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 241 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 188 |
|
78% |
| 9/10 | 36 |
|
15% |
| 8/10 | 11 |
|
5% |
| 7/10 | 1 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 3 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.35% Average
The raw data average (mean) for all the Kiwi Motorhomes valid reviews is 96.35% and is based on 241 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
89.90%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Tignor | 5/10 | 607 days | 100% |
| Judy | 2/10 | 944 days | 37% |
| Carolyn Petro | 5/10 | 944 days | 62% |
| Susan | 10/10 | 944 days | 82% |
| Tom | 5/10 | 1065 days | 48% |
| Rachel | 10/10 | 1187 days | 47% |
| Andrew Sykes | 10/10 | 1310 days | 33% |
| John Booth | 10/10 | 1310 days | 33% |
| Jesse & Jeanie | 10/10 | 1886 days | 8% |
| Jodie Hick | 10/10 | 1917 days | 8% |
| Helene McGrath | 10/10 | 1917 days | 8% |
| Peter Holmes | 10/10 | 1917 days | 8% |
| Grey Wilson | 10/10 | 1917 days | 8% |
| Robert Evans | 10/10 | 1947 days | 8% |
| Julia and Iain Smith | 10/10 | 1978 days | 8% |
| Iain and Virginia MacEwan | 9/10 | 1978 days | 7% |
| Geoff J | 10/10 | 2009 days | 7% |
| Nadia | 10/10 | 2009 days | 7% |
| Jo & Geoff | 10/10 | 2009 days | 7% |
| Nigel Bruce | 10/10 | 2009 days | 7% |
| Maree Keane | 10/10 | 2009 days | 7% |
| Kerry Maxwell | 8/10 | 2009 days | 7% |
| Kathy Gilbert | 10/10 | 2009 days | 7% |
| Matias Fuenzalida | 10/10 | 2009 days | 7% |
| Matt | 10/10 | 2009 days | 7% |
| Adrian | 10/10 | 2009 days | 7% |
| Roger | 9/10 | 2040 days | 7% |
| Arthur Grant | 10/10 | 2040 days | 7% |
| Ann-Marie Ryan | 10/10 | 2040 days | 7% |
| Brian and Roberta | 10/10 | 2040 days | 7% |
| Greg & Vicki | 10/10 | 2040 days | 7% |
| John | 10/10 | 2040 days | 7% |
| Claire Wairau | 10/10 | 2040 days | 7% |
| Jeanette & Goeff England | 9/10 | 2068 days | 7% |
| micha | 9/10 | 2068 days | 7% |
| Dave | 9/10 | 2068 days | 7% |
| Adam Darby | 9/10 | 2099 days | 7% |
| Margy | 10/10 | 2099 days | 7% |
| Andrea | 10/10 | 2099 days | 7% |
| MARY | 10/10 | 2099 days | 7% |
| Lara Plumtree | 9/10 | 2099 days | 7% |
| Chad Carter | 10/10 | 2099 days | 7% |
| Stacey Houkamau | 10/10 | 2130 days | 7% |
| Royden Motu | 8/10 | 2130 days | 7% |
| Rachael Moon | 10/10 | 2160 days | 7% |
| Jean McDonald | 10/10 | 2160 days | 7% |
| Erica Mcnamara | 10/10 | 2191 days | 7% |
| Tony Bolderston | 9/10 | 2191 days | 7% |
| François | 10/10 | 2191 days | 7% |
| Allan Sykes | 10/10 | 2191 days | 7% |
| Mick and Janine | 10/10 | 2191 days | 7% |
| De'arne Yorke | 10/10 | 2191 days | 7% |
| Michelle McMurtry | 10/10 | 2191 days | 7% |
| Haley Blackwell | 10/10 | 2191 days | 7% |
| Sharon Cole | 10/10 | 2191 days | 7% |
| gary chambers | 9/10 | 2191 days | 7% |
| Karen Hutchinson | 10/10 | 2191 days | 7% |
| Fran | 10/10 | 2191 days | 7% |
| Simon Garlick | 10/10 | 2220 days | 7% |
| Annalies Donald | 10/10 | 2220 days | 7% |
| Joanne | 10/10 | 2220 days | 7% |
| A & D de Bruin | 10/10 | 2220 days | 7% |
| She and Vinz | 10/10 | 2220 days | 7% |
| Herb & Kirsty Rihari | 10/10 | 2220 days | 7% |
| Aaron Wright | 10/10 | 2220 days | 7% |
| Tom and Whanau ( family ) | 10/10 | 2220 days | 7% |
| Ric & Sherrie | 10/10 | 2251 days | 7% |
| Katie | 10/10 | 2251 days | 7% |
| Roi Minhinnick | 10/10 | 2251 days | 7% |
| Peter Moosman and Kairyn Smith | 10/10 | 2251 days | 7% |
| barry julian | 10/10 | 2251 days | 7% |
| Jason | 10/10 | 2251 days | 7% |
| Jess J Sutch | 10/10 | 2282 days | 7% |
| Gross Family | 8/10 | 2282 days | 6% |
| Derek He | 10/10 | 2282 days | 7% |
| Shirley Potiki | 10/10 | 2282 days | 7% |
| MARION HAYNES | 9/10 | 2282 days | 6% |
| Kerran and Will | 10/10 | 2312 days | 6% |
| Cathryn Wood | 10/10 | 2312 days | 6% |
| Grainne | 9/10 | 2312 days | 6% |
| Herb & Kirsty Rihari | 10/10 | 2312 days | 6% |
| Daniel Lewin | 10/10 | 2373 days | 6% |
| jordi Llovera Bergó | 10/10 | 2404 days | 6% |
| Iwan | 10/10 | 2405 days | 6% |
| Stuart Lurc | 10/10 | 2405 days | 6% |
| Niral Patel | 10/10 | 2405 days | 6% |
| Claire Feeney | 10/10 | 2433 days | 6% |
| Heather Jamieson | 10/10 | 2434 days | 6% |
| Cathy Wilson | 10/10 | 2434 days | 6% |
| Kim Parrish | 10/10 | 2434 days | 6% |
| Jen Breuni | 10/10 | 2434 days | 6% |
| Claes Justesen | 10/10 | 2434 days | 6% |
| Fredrik L | 10/10 | 2434 days | 6% |
| Caroline | 10/10 | 2434 days | 6% |
| Shelley | 10/10 | 2465 days | 6% |
| Yariv Rachmani | 10/10 | 2465 days | 6% |
| Izzie | 10/10 | 2465 days | 6% |
| James Stopford | 10/10 | 2465 days | 6% |
| jesper smed hedegaard | 10/10 | 2465 days | 6% |
| Jessica Butler | 9/10 | 2465 days | 6% |
| Peter Mocko | 10/10 | 2465 days | 6% |
| Janice Pool | 10/10 | 2496 days | 6% |
| Sharon Gibbons | 10/10 | 2496 days | 6% |
| Damian Hughes | 10/10 | 2496 days | 6% |
| Malin Graas | 10/10 | 2496 days | 6% |
| DAMIEN BENARD | 10/10 | 2526 days | 6% |
| Jono | 10/10 | 2526 days | 6% |
| Dani & Matt | 10/10 | 2526 days | 6% |
| cristina ordas | 10/10 | 2526 days | 6% |
| kaaren.vand@gmail.com | 10/10 | 2586 days | 6% |
| Matthew Pan | 10/10 | 2586 days | 6% |
| Trina Newbold | 10/10 | 2586 days | 6% |
| Chala Chase | 10/10 | 2617 days | 5% |
| Txell Soy | 10/10 | 2617 days | 5% |
| Rokiah Adam | 10/10 | 2678 days | 5% |
| Rick Fontaine | 10/10 | 2709 days | 5% |
| enrique bekerle | 10/10 | 2709 days | 5% |
| Francis T | 10/10 | 2709 days | 5% |
| Michelle Williams | 10/10 | 2709 days | 5% |
| SUE BOOKER | 10/10 | 2740 days | 5% |
| Dusty Miller | 10/10 | 2740 days | 5% |
| Josh P. | 10/10 | 2740 days | 5% |
| Martin Arnold | 10/10 | 2740 days | 5% |
| Mario Koenig | 10/10 | 2740 days | 5% |
| JHN | 10/10 | 2740 days | 5% |
| Vinesh | 10/10 | 2740 days | 5% |
| Will Langdon | 10/10 | 2740 days | 5% |
| Daniel Soares | 9/10 | 2770 days | 5% |
| Kerry Morris & Barny Harper | 10/10 | 2771 days | 5% |
| Kees en Jacqueline | 10/10 | 2771 days | 5% |
| Kasey Hope | 9/10 | 2771 days | 5% |
| Jonathan Tan | 10/10 | 2771 days | 5% |
| Joanna Duncan | 9/10 | 2771 days | 5% |
| Niki | 10/10 | 2771 days | 5% |
| Tuval Rabina | 10/10 | 2798 days | 5% |
| Adam Browne | 10/10 | 2799 days | 5% |
| Emily Petersen | 10/10 | 2799 days | 5% |
| Lisa McCullough | 10/10 | 2799 days | 5% |
| Simon Allam | 10/10 | 2799 days | 5% |
| ronald smael | 10/10 | 2799 days | 5% |
| Gabriele Kiessling | 10/10 | 2829 days | 5% |
| Marcus Vinicius Oliveira Andrade | 10/10 | 2829 days | 5% |
| Caroline Langen | 8/10 | 2829 days | 5% |
| Klaus Dieter Sowka | 10/10 | 2829 days | 5% |
| Jerome | 10/10 | 2830 days | 5% |
| Bo Chen | 10/10 | 2830 days | 5% |
| Bernhard Baumann | 10/10 | 2830 days | 5% |
| Maria | 10/10 | 2861 days | 5% |
| jay davies | 9/10 | 2861 days | 5% |
| Hannah Yeong | 10/10 | 2861 days | 5% |
| Phil Kramer | 9/10 | 2861 days | 5% |
| Susie Jacob | 10/10 | 2890 days | 5% |
| Armond Philmon | 10/10 | 2891 days | 5% |
| Marek Piasta | 10/10 | 2891 days | 5% |
| Martina | 9/10 | 2891 days | 5% |
| Carol Warrington | 7/10 | 2921 days | 4% |
| Sharon O'neill | 9/10 | 2921 days | 4% |
| Anna | 10/10 | 2951 days | 4% |
| Joao Almeida | 8/10 | 2982 days | 4% |
| jasper billings | 10/10 | 3013 days | 4% |
| Robert | 10/10 | 3013 days | 4% |
| Ray and Jan Charles | 9/10 | 3074 days | 4% |
| jenny goh | 10/10 | 3074 days | 4% |
| Belinda Morgan | 9/10 | 3104 days | 4% |
| Karl Cundall | 10/10 | 3104 days | 4% |
| Kim and Ron Tito | 9/10 | 3104 days | 4% |
| Lily | 10/10 | 3105 days | 4% |
| Vanessa Lonsdale | 10/10 | 3105 days | 4% |
| Bryce McKeown | 9/10 | 3105 days | 4% |
| Terence Withers | 8/10 | 3135 days | 4% |
| ELISE THOLLET | 10/10 | 3136 days | 4% |
| Cheryl & Michael Miller | 10/10 | 3136 days | 4% |
| AndyE | 10/10 | 3136 days | 4% |
| Joel Sayre | 10/10 | 3163 days | 4% |
| Tanya Duncan | 10/10 | 3194 days | 4% |
| Douglas Anderson | 8/10 | 3194 days | 3% |
| CATHRYN MCGRATH | 10/10 | 3225 days | 3% |
| Wouter Dillien | 10/10 | 3225 days | 3% |
| Jason Witheld | 10/10 | 3255 days | 3% |
| aga_lukasik | 10/10 | 3255 days | 3% |
| Jessica Eggleston | 10/10 | 3255 days | 3% |
| Tina Mcm | 9/10 | 3316 days | 3% |
| Ian Hutton | 9/10 | 3347 days | 3% |
| Steve Brennan | 9/10 | 3378 days | 3% |
| Zac James | 10/10 | 3378 days | 3% |
| Luke Bingle | 10/10 | 3378 days | 3% |
| Gareth Hale | 8/10 | 3408 days | 3% |
| Janiel Ternura | 10/10 | 3439 days | 3% |
| Michael Spicer | 10/10 | 3439 days | 3% |
| GARRY and MARIA Steele | 10/10 | 3469 days | 3% |
| Achim Schafer | 10/10 | 3469 days | 3% |
| Robert Darby | 10/10 | 3559 days | 2% |
| David Hocde | 10/10 | 3559 days | 2% |
| Lisa & Eric Brüggemann | 10/10 | 3559 days | 2% |
| Linda Stans | 10/10 | 3590 days | 2% |
| Maria Steele | 10/10 | 3620 days | 2% |
| Jaroslaw Lukasik | 10/10 | 3620 days | 2% |
| Andy Shilladay | 10/10 | 3620 days | 2% |
| Robyn Greening | 10/10 | 3651 days | 2% |
| Barbara Halberg | 8/10 | 3834 days | 1% |
| Sam Kydd | 9/10 | 3865 days | 1% |
| Jim Gifford | 10/10 | 3865 days | 1% |
| Josephine Chesby | 9/10 | 3894 days | 1% |
| Charlotte Stanbury | 10/10 | 3894 days | 1% |
| gerry white | 10/10 | 3895 days | 1% |
| Jeremy Bird | 10/10 | 3925 days | 1% |
| Margaret Hackett | 9/10 | 3925 days | 1% |
| Ty Birkett | 10/10 | 3957 days | 1% |
| Christopher Claes | 10/10 | 3986 days | 1% |
| Annette Vartha | 10/10 | 4017 days | 1% |
| Kimbee2015 | 9/10 | 4109 days | 1% |
| Lee Spinks | 9/10 | 4200 days | 0% |
| Liz Charles | 10/10 | 4200 days | 0% |
| Louise C | 10/10 | 4231 days | 0% |
| David Spriggs | 10/10 | 4232 days | 0% |
| Heinrich Ballhaus | 10/10 | 4259 days | 0% |
| Jennifer Greenholt | 10/10 | 4290 days | 0% |
| Jayson Herewini | 9/10 | 4290 days | 0% |
| Michael Michael and Claudia | 10/10 | 4290 days | 0% |
| Fiona Whyte | 10/10 | 4290 days | 0% |
| Chris & Anne | 10/10 | 4412 days | 1% |
| Craig Dunphy | 10/10 | 4656 days | 1% |
| Eric T. | 10/10 | 4687 days | 1% |
| Emily | 10/10 | 4716 days | 1% |
| Brian | 10/10 | 4717 days | 1% |
| bren Herbert | 10/10 | 4748 days | 1% |
| Johan Sundstrom | 10/10 | 5021 days | 1% |
| smarcantonio | 9/10 | 5082 days | 1% |
| Sadie | 10/10 | 5204 days | 1% |
| LindaA | 10/10 | 5448 days | 1% |
| Long | 10/10 | 5631 days | 1% |
| lindacb | 10/10 | 5693 days | 1% |
| jm_1879 | 8/10 | 5721 days | 1% |
| SueHarvey | 10/10 | 5721 days | 1% |
| jojohnson | 9/10 | 5752 days | 1% |
| TinaC | 9/10 | 5752 days | 1% |
| tonyhughes | 10/10 | 5752 days | 1% |
| bothmer | 9/10 | 5783 days | 1% |
| Jim_Gifford | 10/10 | 5844 days | 1% |
| Peter | 6/10 | 6408 days | 0% |
| Peter Aston | 8/10 | 6784 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.65% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 67 days. The Kiwi Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Motorhomes experience has been adjusted for 162 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 159 | -2.60% |
| 160 | -2.62% |
| 161 | -2.63% |
| 162 | -2.65% |
| 163 | -2.67% |
| 164 | -2.68% |
| 165 | -2.70% |
| … | … |
Balancing Adjustment
1.97% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.