Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Motorhomes
Valid Reviews
240 Valid Reviews
The Kiwi Motorhomes experience has a total of 248 reviews. There are 240 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 240 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 240 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 187 |
|
78% |
| 9/10 | 36 |
|
15% |
| 8/10 | 11 |
|
5% |
| 7/10 | 1 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 3 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.33% Average
The raw data average (mean) for all the Kiwi Motorhomes valid reviews is 96.33% and is based on 240 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
88.51%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Tignor | 5/10 | 306 days | 100% |
| Judy | 2/10 | 643 days | 48% |
| Carolyn Petro | 5/10 | 643 days | 81% |
| Tom | 5/10 | 764 days | 70% |
| Rachel | 10/10 | 887 days | 76% |
| Andrew Sykes | 10/10 | 1009 days | 60% |
| John Booth | 10/10 | 1009 days | 60% |
| Jesse & Jeanie | 10/10 | 1586 days | 11% |
| Jodie Hick | 10/10 | 1617 days | 10% |
| Helene McGrath | 10/10 | 1617 days | 10% |
| Peter Holmes | 10/10 | 1617 days | 10% |
| Grey Wilson | 10/10 | 1617 days | 10% |
| Robert Evans | 10/10 | 1647 days | 9% |
| Julia and Iain Smith | 10/10 | 1678 days | 9% |
| Iain and Virginia MacEwan | 9/10 | 1678 days | 8% |
| Geoff J | 10/10 | 1708 days | 8% |
| Nadia | 10/10 | 1708 days | 8% |
| Jo & Geoff | 10/10 | 1708 days | 8% |
| Nigel Bruce | 10/10 | 1708 days | 8% |
| Maree Keane | 10/10 | 1708 days | 8% |
| Kerry Maxwell | 8/10 | 1708 days | 8% |
| Kathy Gilbert | 10/10 | 1708 days | 8% |
| Matias Fuenzalida | 10/10 | 1708 days | 8% |
| Matt | 10/10 | 1708 days | 8% |
| Adrian | 10/10 | 1708 days | 8% |
| Roger | 9/10 | 1739 days | 7% |
| Arthur Grant | 10/10 | 1739 days | 7% |
| Ann-Marie Ryan | 10/10 | 1739 days | 7% |
| Brian and Roberta | 10/10 | 1739 days | 7% |
| Greg & Vicki | 10/10 | 1739 days | 7% |
| John | 10/10 | 1739 days | 7% |
| Claire Wairau | 10/10 | 1739 days | 7% |
| Jeanette & Goeff England | 9/10 | 1767 days | 7% |
| micha | 9/10 | 1767 days | 7% |
| Dave | 9/10 | 1767 days | 7% |
| Adam Darby | 9/10 | 1798 days | 7% |
| Margy | 10/10 | 1798 days | 7% |
| Andrea | 10/10 | 1798 days | 7% |
| MARY | 10/10 | 1798 days | 7% |
| Lara Plumtree | 9/10 | 1798 days | 7% |
| Chad Carter | 10/10 | 1798 days | 7% |
| Stacey Houkamau | 10/10 | 1829 days | 7% |
| Royden Motu | 8/10 | 1829 days | 7% |
| Rachael Moon | 10/10 | 1859 days | 7% |
| Jean McDonald | 10/10 | 1859 days | 7% |
| Erica Mcnamara | 10/10 | 1890 days | 7% |
| Tony Bolderston | 9/10 | 1890 days | 7% |
| François | 10/10 | 1890 days | 7% |
| Allan Sykes | 10/10 | 1890 days | 7% |
| Mick and Janine | 10/10 | 1890 days | 7% |
| De'arne Yorke | 10/10 | 1890 days | 7% |
| Michelle McMurtry | 10/10 | 1890 days | 7% |
| Haley Blackwell | 10/10 | 1890 days | 7% |
| Sharon Cole | 10/10 | 1890 days | 7% |
| gary chambers | 9/10 | 1890 days | 7% |
| Karen Hutchinson | 10/10 | 1890 days | 7% |
| Fran | 10/10 | 1890 days | 7% |
| Simon Garlick | 10/10 | 1920 days | 7% |
| Annalies Donald | 10/10 | 1920 days | 7% |
| Joanne | 10/10 | 1920 days | 7% |
| A & D de Bruin | 10/10 | 1920 days | 7% |
| She and Vinz | 10/10 | 1920 days | 7% |
| Herb & Kirsty Rihari | 10/10 | 1920 days | 7% |
| Aaron Wright | 10/10 | 1920 days | 7% |
| Tom and Whanau ( family ) | 10/10 | 1920 days | 7% |
| Ric & Sherrie | 10/10 | 1951 days | 7% |
| Katie | 10/10 | 1951 days | 7% |
| Roi Minhinnick | 10/10 | 1951 days | 7% |
| Peter Moosman and Kairyn Smith | 10/10 | 1951 days | 7% |
| barry julian | 10/10 | 1951 days | 7% |
| Jason | 10/10 | 1951 days | 7% |
| Jess J Sutch | 10/10 | 1982 days | 6% |
| Gross Family | 8/10 | 1982 days | 6% |
| Derek He | 10/10 | 1982 days | 6% |
| Shirley Potiki | 10/10 | 1982 days | 6% |
| MARION HAYNES | 9/10 | 1982 days | 6% |
| Kerran and Will | 10/10 | 2012 days | 6% |
| Cathryn Wood | 10/10 | 2012 days | 6% |
| Grainne | 9/10 | 2012 days | 6% |
| Herb & Kirsty Rihari | 10/10 | 2012 days | 6% |
| Daniel Lewin | 10/10 | 2073 days | 6% |
| jordi Llovera Bergó | 10/10 | 2104 days | 6% |
| Iwan | 10/10 | 2104 days | 6% |
| Stuart Lurc | 10/10 | 2104 days | 6% |
| Niral Patel | 10/10 | 2104 days | 6% |
| Claire Feeney | 10/10 | 2133 days | 6% |
| Heather Jamieson | 10/10 | 2133 days | 6% |
| Cathy Wilson | 10/10 | 2133 days | 6% |
| Kim Parrish | 10/10 | 2133 days | 6% |
| Jen Breuni | 10/10 | 2133 days | 6% |
| Claes Justesen | 10/10 | 2133 days | 6% |
| Fredrik L | 10/10 | 2133 days | 6% |
| Caroline | 10/10 | 2133 days | 6% |
| Shelley | 10/10 | 2164 days | 6% |
| Yariv Rachmani | 10/10 | 2164 days | 6% |
| Izzie | 10/10 | 2164 days | 6% |
| James Stopford | 10/10 | 2164 days | 6% |
| jesper smed hedegaard | 10/10 | 2164 days | 6% |
| Jessica Butler | 9/10 | 2164 days | 6% |
| Peter Mocko | 10/10 | 2164 days | 6% |
| Janice Pool | 10/10 | 2195 days | 6% |
| Sharon Gibbons | 10/10 | 2195 days | 6% |
| Damian Hughes | 10/10 | 2195 days | 6% |
| Malin Graas | 10/10 | 2195 days | 6% |
| DAMIEN BENARD | 10/10 | 2225 days | 6% |
| Jono | 10/10 | 2225 days | 6% |
| Dani & Matt | 10/10 | 2225 days | 6% |
| cristina ordas | 10/10 | 2225 days | 6% |
| kaaren.vand@gmail.com | 10/10 | 2286 days | 6% |
| Matthew Pan | 10/10 | 2286 days | 6% |
| Trina Newbold | 10/10 | 2286 days | 6% |
| Chala Chase | 10/10 | 2317 days | 6% |
| Txell Soy | 10/10 | 2317 days | 6% |
| Rokiah Adam | 10/10 | 2378 days | 5% |
| Rick Fontaine | 10/10 | 2409 days | 5% |
| enrique bekerle | 10/10 | 2409 days | 5% |
| Francis T | 10/10 | 2409 days | 5% |
| Michelle Williams | 10/10 | 2409 days | 5% |
| SUE BOOKER | 10/10 | 2439 days | 5% |
| Dusty Miller | 10/10 | 2439 days | 5% |
| Josh P. | 10/10 | 2439 days | 5% |
| Martin Arnold | 10/10 | 2439 days | 5% |
| Mario Koenig | 10/10 | 2439 days | 5% |
| JHN | 10/10 | 2439 days | 5% |
| Vinesh | 10/10 | 2439 days | 5% |
| Will Langdon | 10/10 | 2439 days | 5% |
| Daniel Soares | 9/10 | 2470 days | 5% |
| Kerry Morris & Barny Harper | 10/10 | 2470 days | 5% |
| Kees en Jacqueline | 10/10 | 2470 days | 5% |
| Kasey Hope | 9/10 | 2470 days | 5% |
| Jonathan Tan | 10/10 | 2470 days | 5% |
| Joanna Duncan | 9/10 | 2470 days | 5% |
| Niki | 10/10 | 2470 days | 5% |
| Tuval Rabina | 10/10 | 2498 days | 5% |
| Adam Browne | 10/10 | 2498 days | 5% |
| Emily Petersen | 10/10 | 2498 days | 5% |
| Lisa McCullough | 10/10 | 2498 days | 5% |
| Simon Allam | 10/10 | 2498 days | 5% |
| ronald smael | 10/10 | 2498 days | 5% |
| Gabriele Kiessling | 10/10 | 2529 days | 5% |
| Marcus Vinicius Oliveira Andrade | 10/10 | 2529 days | 5% |
| Caroline Langen | 8/10 | 2529 days | 5% |
| Klaus Dieter Sowka | 10/10 | 2529 days | 5% |
| Jerome | 10/10 | 2529 days | 5% |
| Bo Chen | 10/10 | 2529 days | 5% |
| Bernhard Baumann | 10/10 | 2529 days | 5% |
| Maria | 10/10 | 2560 days | 5% |
| jay davies | 9/10 | 2560 days | 5% |
| Hannah Yeong | 10/10 | 2560 days | 5% |
| Phil Kramer | 9/10 | 2560 days | 5% |
| Susie Jacob | 10/10 | 2590 days | 5% |
| Armond Philmon | 10/10 | 2590 days | 5% |
| Marek Piasta | 10/10 | 2590 days | 5% |
| Martina | 9/10 | 2590 days | 5% |
| Carol Warrington | 7/10 | 2621 days | 4% |
| Sharon O'neill | 9/10 | 2621 days | 5% |
| Anna | 10/10 | 2651 days | 5% |
| Joao Almeida | 8/10 | 2682 days | 4% |
| jasper billings | 10/10 | 2713 days | 4% |
| Robert | 10/10 | 2713 days | 4% |
| Ray and Jan Charles | 9/10 | 2774 days | 4% |
| jenny goh | 10/10 | 2774 days | 4% |
| Belinda Morgan | 9/10 | 2804 days | 4% |
| Karl Cundall | 10/10 | 2804 days | 4% |
| Kim and Ron Tito | 9/10 | 2804 days | 4% |
| Lily | 10/10 | 2804 days | 4% |
| Vanessa Lonsdale | 10/10 | 2804 days | 4% |
| Bryce McKeown | 9/10 | 2804 days | 4% |
| Terence Withers | 8/10 | 2835 days | 4% |
| ELISE THOLLET | 10/10 | 2835 days | 4% |
| Cheryl & Michael Miller | 10/10 | 2835 days | 4% |
| AndyE | 10/10 | 2835 days | 4% |
| Joel Sayre | 10/10 | 2863 days | 4% |
| Tanya Duncan | 10/10 | 2894 days | 4% |
| Douglas Anderson | 8/10 | 2894 days | 4% |
| CATHRYN MCGRATH | 10/10 | 2925 days | 4% |
| Wouter Dillien | 10/10 | 2925 days | 4% |
| Jason Witheld | 10/10 | 2955 days | 4% |
| aga_lukasik | 10/10 | 2955 days | 4% |
| Jessica Eggleston | 10/10 | 2955 days | 4% |
| Tina Mcm | 9/10 | 3016 days | 4% |
| Ian Hutton | 9/10 | 3047 days | 4% |
| Steve Brennan | 9/10 | 3078 days | 3% |
| Zac James | 10/10 | 3078 days | 3% |
| Luke Bingle | 10/10 | 3078 days | 3% |
| Gareth Hale | 8/10 | 3108 days | 3% |
| Janiel Ternura | 10/10 | 3139 days | 3% |
| Michael Spicer | 10/10 | 3139 days | 3% |
| GARRY and MARIA Steele | 10/10 | 3169 days | 3% |
| Achim Schafer | 10/10 | 3169 days | 3% |
| Robert Darby | 10/10 | 3259 days | 3% |
| David Hocde | 10/10 | 3259 days | 3% |
| Lisa & Eric Brüggemann | 10/10 | 3259 days | 3% |
| Linda Stans | 10/10 | 3290 days | 3% |
| Maria Steele | 10/10 | 3320 days | 3% |
| Jaroslaw Lukasik | 10/10 | 3320 days | 3% |
| Andy Shilladay | 10/10 | 3320 days | 3% |
| Robyn Greening | 10/10 | 3351 days | 3% |
| Barbara Halberg | 8/10 | 3534 days | 2% |
| Sam Kydd | 9/10 | 3565 days | 2% |
| Jim Gifford | 10/10 | 3565 days | 2% |
| Josephine Chesby | 9/10 | 3594 days | 2% |
| Charlotte Stanbury | 10/10 | 3594 days | 2% |
| gerry white | 10/10 | 3594 days | 2% |
| Jeremy Bird | 10/10 | 3625 days | 2% |
| Margaret Hackett | 9/10 | 3625 days | 2% |
| Ty Birkett | 10/10 | 3656 days | 2% |
| Christopher Claes | 10/10 | 3686 days | 2% |
| Annette Vartha | 10/10 | 3717 days | 2% |
| Kimbee2015 | 9/10 | 3809 days | 1% |
| Lee Spinks | 9/10 | 3900 days | 1% |
| Liz Charles | 10/10 | 3900 days | 1% |
| Louise C | 10/10 | 3931 days | 1% |
| David Spriggs | 10/10 | 3931 days | 1% |
| Heinrich Ballhaus | 10/10 | 3959 days | 1% |
| Jennifer Greenholt | 10/10 | 3990 days | 1% |
| Jayson Herewini | 9/10 | 3990 days | 1% |
| Michael Michael and Claudia | 10/10 | 3990 days | 1% |
| Fiona Whyte | 10/10 | 3990 days | 1% |
| Chris & Anne | 10/10 | 4112 days | 1% |
| Craig Dunphy | 10/10 | 4355 days | 0% |
| Eric T. | 10/10 | 4386 days | 1% |
| Emily | 10/10 | 4416 days | 1% |
| Brian | 10/10 | 4416 days | 1% |
| bren Herbert | 10/10 | 4447 days | 1% |
| Johan Sundstrom | 10/10 | 4720 days | 1% |
| smarcantonio | 9/10 | 4781 days | 1% |
| Sadie | 10/10 | 4904 days | 1% |
| LindaA | 10/10 | 5147 days | 1% |
| Long | 10/10 | 5331 days | 1% |
| lindacb | 10/10 | 5392 days | 1% |
| jm_1879 | 8/10 | 5420 days | 1% |
| SueHarvey | 10/10 | 5420 days | 1% |
| jojohnson | 9/10 | 5451 days | 1% |
| TinaC | 9/10 | 5451 days | 1% |
| tonyhughes | 10/10 | 5451 days | 1% |
| bothmer | 9/10 | 5482 days | 1% |
| Jim_Gifford | 10/10 | 5543 days | 1% |
| Peter | 6/10 | 6108 days | 1% |
| Peter Aston | 8/10 | 6483 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Kiwi Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Motorhomes experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
2.62% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.