Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Motorhomes
Valid Reviews
240 Valid Reviews
The Kiwi Motorhomes experience has a total of 248 reviews. There are 240 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 240 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 240 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 187 |
|
78% |
| 9/10 | 36 |
|
15% |
| 8/10 | 11 |
|
5% |
| 7/10 | 1 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 3 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.33% Average
The raw data average (mean) for all the Kiwi Motorhomes valid reviews is 96.33% and is based on 240 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
88.51%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Tignor | 5/10 | 405 days | 100% |
| Judy | 2/10 | 742 days | 45% |
| Carolyn Petro | 5/10 | 742 days | 76% |
| Tom | 5/10 | 863 days | 63% |
| Rachel | 10/10 | 986 days | 65% |
| Andrew Sykes | 10/10 | 1108 days | 49% |
| John Booth | 10/10 | 1108 days | 49% |
| Jesse & Jeanie | 10/10 | 1685 days | 8% |
| Jodie Hick | 10/10 | 1716 days | 8% |
| Helene McGrath | 10/10 | 1716 days | 8% |
| Peter Holmes | 10/10 | 1716 days | 8% |
| Grey Wilson | 10/10 | 1716 days | 8% |
| Robert Evans | 10/10 | 1746 days | 7% |
| Julia and Iain Smith | 10/10 | 1777 days | 7% |
| Iain and Virginia MacEwan | 9/10 | 1777 days | 7% |
| Geoff J | 10/10 | 1807 days | 7% |
| Nadia | 10/10 | 1807 days | 7% |
| Jo & Geoff | 10/10 | 1807 days | 7% |
| Nigel Bruce | 10/10 | 1807 days | 7% |
| Maree Keane | 10/10 | 1807 days | 7% |
| Kerry Maxwell | 8/10 | 1807 days | 7% |
| Kathy Gilbert | 10/10 | 1807 days | 7% |
| Matias Fuenzalida | 10/10 | 1807 days | 7% |
| Matt | 10/10 | 1807 days | 7% |
| Adrian | 10/10 | 1807 days | 7% |
| Roger | 9/10 | 1838 days | 7% |
| Arthur Grant | 10/10 | 1838 days | 7% |
| Ann-Marie Ryan | 10/10 | 1838 days | 7% |
| Brian and Roberta | 10/10 | 1838 days | 7% |
| Greg & Vicki | 10/10 | 1838 days | 7% |
| John | 10/10 | 1838 days | 7% |
| Claire Wairau | 10/10 | 1838 days | 7% |
| Jeanette & Goeff England | 9/10 | 1866 days | 7% |
| micha | 9/10 | 1866 days | 7% |
| Dave | 9/10 | 1866 days | 7% |
| Adam Darby | 9/10 | 1897 days | 7% |
| Margy | 10/10 | 1897 days | 7% |
| Andrea | 10/10 | 1897 days | 7% |
| MARY | 10/10 | 1897 days | 7% |
| Lara Plumtree | 9/10 | 1897 days | 7% |
| Chad Carter | 10/10 | 1897 days | 7% |
| Stacey Houkamau | 10/10 | 1928 days | 6% |
| Royden Motu | 8/10 | 1928 days | 6% |
| Rachael Moon | 10/10 | 1958 days | 6% |
| Jean McDonald | 10/10 | 1958 days | 6% |
| Erica Mcnamara | 10/10 | 1989 days | 6% |
| Tony Bolderston | 9/10 | 1989 days | 6% |
| François | 10/10 | 1989 days | 6% |
| Allan Sykes | 10/10 | 1989 days | 6% |
| Mick and Janine | 10/10 | 1989 days | 6% |
| De'arne Yorke | 10/10 | 1989 days | 6% |
| Michelle McMurtry | 10/10 | 1989 days | 6% |
| Haley Blackwell | 10/10 | 1989 days | 6% |
| Sharon Cole | 10/10 | 1989 days | 6% |
| gary chambers | 9/10 | 1989 days | 6% |
| Karen Hutchinson | 10/10 | 1989 days | 6% |
| Fran | 10/10 | 1989 days | 6% |
| Simon Garlick | 10/10 | 2018 days | 6% |
| Annalies Donald | 10/10 | 2019 days | 6% |
| Joanne | 10/10 | 2019 days | 6% |
| A & D de Bruin | 10/10 | 2019 days | 6% |
| She and Vinz | 10/10 | 2019 days | 6% |
| Herb & Kirsty Rihari | 10/10 | 2019 days | 6% |
| Aaron Wright | 10/10 | 2019 days | 6% |
| Tom and Whanau ( family ) | 10/10 | 2019 days | 6% |
| Ric & Sherrie | 10/10 | 2050 days | 6% |
| Katie | 10/10 | 2050 days | 6% |
| Roi Minhinnick | 10/10 | 2050 days | 6% |
| Peter Moosman and Kairyn Smith | 10/10 | 2050 days | 6% |
| barry julian | 10/10 | 2050 days | 6% |
| Jason | 10/10 | 2050 days | 6% |
| Jess J Sutch | 10/10 | 2081 days | 6% |
| Gross Family | 8/10 | 2081 days | 6% |
| Derek He | 10/10 | 2081 days | 6% |
| Shirley Potiki | 10/10 | 2081 days | 6% |
| MARION HAYNES | 9/10 | 2081 days | 6% |
| Kerran and Will | 10/10 | 2111 days | 6% |
| Cathryn Wood | 10/10 | 2111 days | 6% |
| Grainne | 9/10 | 2111 days | 6% |
| Herb & Kirsty Rihari | 10/10 | 2111 days | 6% |
| Daniel Lewin | 10/10 | 2171 days | 6% |
| jordi Llovera Bergó | 10/10 | 2202 days | 6% |
| Iwan | 10/10 | 2203 days | 6% |
| Stuart Lurc | 10/10 | 2203 days | 6% |
| Niral Patel | 10/10 | 2203 days | 6% |
| Claire Feeney | 10/10 | 2231 days | 6% |
| Heather Jamieson | 10/10 | 2232 days | 6% |
| Cathy Wilson | 10/10 | 2232 days | 6% |
| Kim Parrish | 10/10 | 2232 days | 6% |
| Jen Breuni | 10/10 | 2232 days | 6% |
| Claes Justesen | 10/10 | 2232 days | 6% |
| Fredrik L | 10/10 | 2232 days | 6% |
| Caroline | 10/10 | 2232 days | 6% |
| Shelley | 10/10 | 2263 days | 6% |
| Yariv Rachmani | 10/10 | 2263 days | 6% |
| Izzie | 10/10 | 2263 days | 6% |
| James Stopford | 10/10 | 2263 days | 6% |
| jesper smed hedegaard | 10/10 | 2263 days | 6% |
| Jessica Butler | 9/10 | 2263 days | 5% |
| Peter Mocko | 10/10 | 2263 days | 6% |
| Janice Pool | 10/10 | 2294 days | 5% |
| Sharon Gibbons | 10/10 | 2294 days | 5% |
| Damian Hughes | 10/10 | 2294 days | 5% |
| Malin Graas | 10/10 | 2294 days | 5% |
| DAMIEN BENARD | 10/10 | 2324 days | 5% |
| Jono | 10/10 | 2324 days | 5% |
| Dani & Matt | 10/10 | 2324 days | 5% |
| cristina ordas | 10/10 | 2324 days | 5% |
| kaaren.vand@gmail.com | 10/10 | 2385 days | 5% |
| Matthew Pan | 10/10 | 2385 days | 5% |
| Trina Newbold | 10/10 | 2385 days | 5% |
| Chala Chase | 10/10 | 2415 days | 5% |
| Txell Soy | 10/10 | 2416 days | 5% |
| Rokiah Adam | 10/10 | 2477 days | 5% |
| Rick Fontaine | 10/10 | 2507 days | 5% |
| enrique bekerle | 10/10 | 2508 days | 5% |
| Francis T | 10/10 | 2508 days | 5% |
| Michelle Williams | 10/10 | 2508 days | 5% |
| SUE BOOKER | 10/10 | 2538 days | 5% |
| Dusty Miller | 10/10 | 2538 days | 5% |
| Josh P. | 10/10 | 2538 days | 5% |
| Martin Arnold | 10/10 | 2538 days | 5% |
| Mario Koenig | 10/10 | 2538 days | 5% |
| JHN | 10/10 | 2538 days | 5% |
| Vinesh | 10/10 | 2538 days | 5% |
| Will Langdon | 10/10 | 2538 days | 5% |
| Daniel Soares | 9/10 | 2568 days | 5% |
| Kerry Morris & Barny Harper | 10/10 | 2569 days | 5% |
| Kees en Jacqueline | 10/10 | 2569 days | 5% |
| Kasey Hope | 9/10 | 2569 days | 5% |
| Jonathan Tan | 10/10 | 2569 days | 5% |
| Joanna Duncan | 9/10 | 2569 days | 5% |
| Niki | 10/10 | 2569 days | 5% |
| Tuval Rabina | 10/10 | 2596 days | 5% |
| Adam Browne | 10/10 | 2597 days | 5% |
| Emily Petersen | 10/10 | 2597 days | 5% |
| Lisa McCullough | 10/10 | 2597 days | 5% |
| Simon Allam | 10/10 | 2597 days | 5% |
| ronald smael | 10/10 | 2597 days | 5% |
| Gabriele Kiessling | 10/10 | 2627 days | 5% |
| Marcus Vinicius Oliveira Andrade | 10/10 | 2627 days | 5% |
| Caroline Langen | 8/10 | 2627 days | 4% |
| Klaus Dieter Sowka | 10/10 | 2627 days | 5% |
| Jerome | 10/10 | 2628 days | 5% |
| Bo Chen | 10/10 | 2628 days | 5% |
| Bernhard Baumann | 10/10 | 2628 days | 5% |
| Maria | 10/10 | 2659 days | 4% |
| jay davies | 9/10 | 2659 days | 4% |
| Hannah Yeong | 10/10 | 2659 days | 4% |
| Phil Kramer | 9/10 | 2659 days | 4% |
| Susie Jacob | 10/10 | 2688 days | 4% |
| Armond Philmon | 10/10 | 2689 days | 4% |
| Marek Piasta | 10/10 | 2689 days | 4% |
| Martina | 9/10 | 2689 days | 4% |
| Carol Warrington | 7/10 | 2719 days | 4% |
| Sharon O'neill | 9/10 | 2719 days | 4% |
| Anna | 10/10 | 2750 days | 4% |
| Joao Almeida | 8/10 | 2781 days | 4% |
| jasper billings | 10/10 | 2811 days | 4% |
| Robert | 10/10 | 2812 days | 4% |
| Ray and Jan Charles | 9/10 | 2873 days | 4% |
| jenny goh | 10/10 | 2873 days | 4% |
| Belinda Morgan | 9/10 | 2902 days | 4% |
| Karl Cundall | 10/10 | 2902 days | 4% |
| Kim and Ron Tito | 9/10 | 2902 days | 4% |
| Lily | 10/10 | 2903 days | 4% |
| Vanessa Lonsdale | 10/10 | 2903 days | 4% |
| Bryce McKeown | 9/10 | 2903 days | 4% |
| Terence Withers | 8/10 | 2933 days | 4% |
| ELISE THOLLET | 10/10 | 2934 days | 4% |
| Cheryl & Michael Miller | 10/10 | 2934 days | 4% |
| AndyE | 10/10 | 2934 days | 4% |
| Joel Sayre | 10/10 | 2961 days | 4% |
| Tanya Duncan | 10/10 | 2992 days | 3% |
| Douglas Anderson | 8/10 | 2992 days | 3% |
| CATHRYN MCGRATH | 10/10 | 3023 days | 3% |
| Wouter Dillien | 10/10 | 3023 days | 3% |
| Jason Witheld | 10/10 | 3053 days | 3% |
| aga_lukasik | 10/10 | 3053 days | 3% |
| Jessica Eggleston | 10/10 | 3053 days | 3% |
| Tina Mcm | 9/10 | 3114 days | 3% |
| Ian Hutton | 9/10 | 3145 days | 3% |
| Steve Brennan | 9/10 | 3176 days | 3% |
| Zac James | 10/10 | 3176 days | 3% |
| Luke Bingle | 10/10 | 3176 days | 3% |
| Gareth Hale | 8/10 | 3207 days | 3% |
| Janiel Ternura | 10/10 | 3237 days | 3% |
| Michael Spicer | 10/10 | 3237 days | 3% |
| GARRY and MARIA Steele | 10/10 | 3267 days | 3% |
| Achim Schafer | 10/10 | 3267 days | 3% |
| Robert Darby | 10/10 | 3357 days | 2% |
| David Hocde | 10/10 | 3357 days | 2% |
| Lisa & Eric Brüggemann | 10/10 | 3357 days | 2% |
| Linda Stans | 10/10 | 3388 days | 2% |
| Maria Steele | 10/10 | 3418 days | 2% |
| Jaroslaw Lukasik | 10/10 | 3418 days | 2% |
| Andy Shilladay | 10/10 | 3418 days | 2% |
| Robyn Greening | 10/10 | 3449 days | 2% |
| Barbara Halberg | 8/10 | 3632 days | 2% |
| Sam Kydd | 9/10 | 3663 days | 2% |
| Jim Gifford | 10/10 | 3663 days | 2% |
| Josephine Chesby | 9/10 | 3692 days | 1% |
| Charlotte Stanbury | 10/10 | 3692 days | 1% |
| gerry white | 10/10 | 3693 days | 1% |
| Jeremy Bird | 10/10 | 3723 days | 1% |
| Margaret Hackett | 9/10 | 3723 days | 1% |
| Ty Birkett | 10/10 | 3755 days | 1% |
| Christopher Claes | 10/10 | 3784 days | 1% |
| Annette Vartha | 10/10 | 3815 days | 1% |
| Kimbee2015 | 9/10 | 3907 days | 1% |
| Lee Spinks | 9/10 | 3998 days | 1% |
| Liz Charles | 10/10 | 3998 days | 1% |
| Louise C | 10/10 | 4029 days | 1% |
| David Spriggs | 10/10 | 4030 days | 1% |
| Heinrich Ballhaus | 10/10 | 4057 days | 0% |
| Jennifer Greenholt | 10/10 | 4088 days | 0% |
| Jayson Herewini | 9/10 | 4088 days | 0% |
| Michael Michael and Claudia | 10/10 | 4088 days | 0% |
| Fiona Whyte | 10/10 | 4088 days | 0% |
| Chris & Anne | 10/10 | 4210 days | 0% |
| Craig Dunphy | 10/10 | 4454 days | 1% |
| Eric T. | 10/10 | 4485 days | 1% |
| Emily | 10/10 | 4514 days | 1% |
| Brian | 10/10 | 4515 days | 1% |
| bren Herbert | 10/10 | 4546 days | 1% |
| Johan Sundstrom | 10/10 | 4819 days | 1% |
| smarcantonio | 9/10 | 4880 days | 1% |
| Sadie | 10/10 | 5003 days | 1% |
| LindaA | 10/10 | 5246 days | 1% |
| Long | 10/10 | 5430 days | 1% |
| lindacb | 10/10 | 5491 days | 1% |
| jm_1879 | 8/10 | 5519 days | 1% |
| SueHarvey | 10/10 | 5519 days | 1% |
| jojohnson | 9/10 | 5550 days | 1% |
| TinaC | 9/10 | 5550 days | 1% |
| tonyhughes | 10/10 | 5550 days | 1% |
| bothmer | 9/10 | 5581 days | 1% |
| Jim_Gifford | 10/10 | 5642 days | 1% |
| Peter | 6/10 | 6206 days | 0% |
| Peter Aston | 8/10 | 6582 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.01% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Kiwi Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Motorhomes experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.95% |
| 198 | -3.97% |
| 199 | -3.99% |
| 200 | -4.01% |
| 201 | -4.03% |
| 202 | -4.05% |
| 203 | -4.07% |
| … | … |
Balancing Adjustment
2.61% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.