Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Motorhomes
Valid Reviews
240 Valid Reviews
The Kiwi Motorhomes experience has a total of 248 reviews. There are 240 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 240 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 240 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 187 |
|
78% |
| 9/10 | 36 |
|
15% |
| 8/10 | 11 |
|
5% |
| 7/10 | 1 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 3 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.33% Average
The raw data average (mean) for all the Kiwi Motorhomes valid reviews is 96.33% and is based on 240 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
88.57%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Tignor | 5/10 | 436 days | 100% |
| Judy | 2/10 | 773 days | 44% |
| Carolyn Petro | 5/10 | 773 days | 74% |
| Tom | 5/10 | 894 days | 61% |
| Rachel | 10/10 | 1017 days | 62% |
| Andrew Sykes | 10/10 | 1139 days | 47% |
| John Booth | 10/10 | 1139 days | 47% |
| Jesse & Jeanie | 10/10 | 1716 days | 8% |
| Jodie Hick | 10/10 | 1747 days | 7% |
| Helene McGrath | 10/10 | 1747 days | 7% |
| Peter Holmes | 10/10 | 1747 days | 7% |
| Grey Wilson | 10/10 | 1747 days | 7% |
| Robert Evans | 10/10 | 1777 days | 7% |
| Julia and Iain Smith | 10/10 | 1808 days | 7% |
| Iain and Virginia MacEwan | 9/10 | 1808 days | 7% |
| Geoff J | 10/10 | 1838 days | 7% |
| Nadia | 10/10 | 1838 days | 7% |
| Jo & Geoff | 10/10 | 1838 days | 7% |
| Nigel Bruce | 10/10 | 1838 days | 7% |
| Maree Keane | 10/10 | 1838 days | 7% |
| Kerry Maxwell | 8/10 | 1838 days | 7% |
| Kathy Gilbert | 10/10 | 1838 days | 7% |
| Matias Fuenzalida | 10/10 | 1838 days | 7% |
| Matt | 10/10 | 1838 days | 7% |
| Adrian | 10/10 | 1838 days | 7% |
| Roger | 9/10 | 1869 days | 7% |
| Arthur Grant | 10/10 | 1869 days | 7% |
| Ann-Marie Ryan | 10/10 | 1869 days | 7% |
| Brian and Roberta | 10/10 | 1869 days | 7% |
| Greg & Vicki | 10/10 | 1869 days | 7% |
| John | 10/10 | 1869 days | 7% |
| Claire Wairau | 10/10 | 1869 days | 7% |
| Jeanette & Goeff England | 9/10 | 1897 days | 7% |
| micha | 9/10 | 1897 days | 7% |
| Dave | 9/10 | 1897 days | 7% |
| Adam Darby | 9/10 | 1928 days | 7% |
| Margy | 10/10 | 1928 days | 7% |
| Andrea | 10/10 | 1928 days | 7% |
| MARY | 10/10 | 1928 days | 7% |
| Lara Plumtree | 9/10 | 1928 days | 7% |
| Chad Carter | 10/10 | 1928 days | 7% |
| Stacey Houkamau | 10/10 | 1959 days | 7% |
| Royden Motu | 8/10 | 1959 days | 6% |
| Rachael Moon | 10/10 | 1989 days | 7% |
| Jean McDonald | 10/10 | 1989 days | 7% |
| Erica Mcnamara | 10/10 | 2020 days | 6% |
| Tony Bolderston | 9/10 | 2020 days | 6% |
| François | 10/10 | 2020 days | 6% |
| Allan Sykes | 10/10 | 2020 days | 6% |
| Mick and Janine | 10/10 | 2020 days | 6% |
| De'arne Yorke | 10/10 | 2020 days | 6% |
| Michelle McMurtry | 10/10 | 2020 days | 6% |
| Haley Blackwell | 10/10 | 2020 days | 6% |
| Sharon Cole | 10/10 | 2020 days | 6% |
| gary chambers | 9/10 | 2020 days | 6% |
| Karen Hutchinson | 10/10 | 2020 days | 6% |
| Fran | 10/10 | 2020 days | 6% |
| Simon Garlick | 10/10 | 2050 days | 6% |
| Annalies Donald | 10/10 | 2050 days | 6% |
| Joanne | 10/10 | 2050 days | 6% |
| A & D de Bruin | 10/10 | 2050 days | 6% |
| She and Vinz | 10/10 | 2050 days | 6% |
| Herb & Kirsty Rihari | 10/10 | 2050 days | 6% |
| Aaron Wright | 10/10 | 2050 days | 6% |
| Tom and Whanau ( family ) | 10/10 | 2050 days | 6% |
| Ric & Sherrie | 10/10 | 2081 days | 6% |
| Katie | 10/10 | 2081 days | 6% |
| Roi Minhinnick | 10/10 | 2081 days | 6% |
| Peter Moosman and Kairyn Smith | 10/10 | 2081 days | 6% |
| barry julian | 10/10 | 2081 days | 6% |
| Jason | 10/10 | 2081 days | 6% |
| Jess J Sutch | 10/10 | 2112 days | 6% |
| Gross Family | 8/10 | 2112 days | 6% |
| Derek He | 10/10 | 2112 days | 6% |
| Shirley Potiki | 10/10 | 2112 days | 6% |
| MARION HAYNES | 9/10 | 2112 days | 6% |
| Kerran and Will | 10/10 | 2142 days | 6% |
| Cathryn Wood | 10/10 | 2142 days | 6% |
| Grainne | 9/10 | 2142 days | 6% |
| Herb & Kirsty Rihari | 10/10 | 2142 days | 6% |
| Daniel Lewin | 10/10 | 2203 days | 6% |
| jordi Llovera Bergó | 10/10 | 2234 days | 6% |
| Iwan | 10/10 | 2234 days | 6% |
| Stuart Lurc | 10/10 | 2234 days | 6% |
| Niral Patel | 10/10 | 2234 days | 6% |
| Claire Feeney | 10/10 | 2263 days | 6% |
| Heather Jamieson | 10/10 | 2263 days | 6% |
| Cathy Wilson | 10/10 | 2263 days | 6% |
| Kim Parrish | 10/10 | 2263 days | 6% |
| Jen Breuni | 10/10 | 2263 days | 6% |
| Claes Justesen | 10/10 | 2263 days | 6% |
| Fredrik L | 10/10 | 2263 days | 6% |
| Caroline | 10/10 | 2263 days | 6% |
| Shelley | 10/10 | 2294 days | 6% |
| Yariv Rachmani | 10/10 | 2294 days | 6% |
| Izzie | 10/10 | 2294 days | 6% |
| James Stopford | 10/10 | 2294 days | 6% |
| jesper smed hedegaard | 10/10 | 2294 days | 6% |
| Jessica Butler | 9/10 | 2294 days | 6% |
| Peter Mocko | 10/10 | 2294 days | 6% |
| Janice Pool | 10/10 | 2325 days | 6% |
| Sharon Gibbons | 10/10 | 2325 days | 6% |
| Damian Hughes | 10/10 | 2325 days | 6% |
| Malin Graas | 10/10 | 2325 days | 6% |
| DAMIEN BENARD | 10/10 | 2355 days | 5% |
| Jono | 10/10 | 2355 days | 5% |
| Dani & Matt | 10/10 | 2355 days | 5% |
| cristina ordas | 10/10 | 2355 days | 5% |
| kaaren.vand@gmail.com | 10/10 | 2416 days | 5% |
| Matthew Pan | 10/10 | 2416 days | 5% |
| Trina Newbold | 10/10 | 2416 days | 5% |
| Chala Chase | 10/10 | 2447 days | 5% |
| Txell Soy | 10/10 | 2447 days | 5% |
| Rokiah Adam | 10/10 | 2508 days | 5% |
| Rick Fontaine | 10/10 | 2539 days | 5% |
| enrique bekerle | 10/10 | 2539 days | 5% |
| Francis T | 10/10 | 2539 days | 5% |
| Michelle Williams | 10/10 | 2539 days | 5% |
| SUE BOOKER | 10/10 | 2569 days | 5% |
| Dusty Miller | 10/10 | 2569 days | 5% |
| Josh P. | 10/10 | 2569 days | 5% |
| Martin Arnold | 10/10 | 2569 days | 5% |
| Mario Koenig | 10/10 | 2569 days | 5% |
| JHN | 10/10 | 2569 days | 5% |
| Vinesh | 10/10 | 2569 days | 5% |
| Will Langdon | 10/10 | 2569 days | 5% |
| Daniel Soares | 9/10 | 2600 days | 5% |
| Kerry Morris & Barny Harper | 10/10 | 2600 days | 5% |
| Kees en Jacqueline | 10/10 | 2600 days | 5% |
| Kasey Hope | 9/10 | 2600 days | 5% |
| Jonathan Tan | 10/10 | 2600 days | 5% |
| Joanna Duncan | 9/10 | 2600 days | 5% |
| Niki | 10/10 | 2600 days | 5% |
| Tuval Rabina | 10/10 | 2628 days | 5% |
| Adam Browne | 10/10 | 2628 days | 5% |
| Emily Petersen | 10/10 | 2628 days | 5% |
| Lisa McCullough | 10/10 | 2628 days | 5% |
| Simon Allam | 10/10 | 2628 days | 5% |
| ronald smael | 10/10 | 2628 days | 5% |
| Gabriele Kiessling | 10/10 | 2659 days | 5% |
| Marcus Vinicius Oliveira Andrade | 10/10 | 2659 days | 5% |
| Caroline Langen | 8/10 | 2659 days | 4% |
| Klaus Dieter Sowka | 10/10 | 2659 days | 5% |
| Jerome | 10/10 | 2659 days | 5% |
| Bo Chen | 10/10 | 2659 days | 5% |
| Bernhard Baumann | 10/10 | 2659 days | 5% |
| Maria | 10/10 | 2690 days | 4% |
| jay davies | 9/10 | 2690 days | 4% |
| Hannah Yeong | 10/10 | 2690 days | 4% |
| Phil Kramer | 9/10 | 2690 days | 4% |
| Susie Jacob | 10/10 | 2720 days | 4% |
| Armond Philmon | 10/10 | 2720 days | 4% |
| Marek Piasta | 10/10 | 2720 days | 4% |
| Martina | 9/10 | 2720 days | 4% |
| Carol Warrington | 7/10 | 2751 days | 4% |
| Sharon O'neill | 9/10 | 2751 days | 4% |
| Anna | 10/10 | 2781 days | 4% |
| Joao Almeida | 8/10 | 2812 days | 4% |
| jasper billings | 10/10 | 2843 days | 4% |
| Robert | 10/10 | 2843 days | 4% |
| Ray and Jan Charles | 9/10 | 2904 days | 4% |
| jenny goh | 10/10 | 2904 days | 4% |
| Belinda Morgan | 9/10 | 2934 days | 4% |
| Karl Cundall | 10/10 | 2934 days | 4% |
| Kim and Ron Tito | 9/10 | 2934 days | 4% |
| Lily | 10/10 | 2934 days | 4% |
| Vanessa Lonsdale | 10/10 | 2934 days | 4% |
| Bryce McKeown | 9/10 | 2934 days | 4% |
| Terence Withers | 8/10 | 2965 days | 4% |
| ELISE THOLLET | 10/10 | 2965 days | 4% |
| Cheryl & Michael Miller | 10/10 | 2965 days | 4% |
| AndyE | 10/10 | 2965 days | 4% |
| Joel Sayre | 10/10 | 2993 days | 4% |
| Tanya Duncan | 10/10 | 3024 days | 4% |
| Douglas Anderson | 8/10 | 3024 days | 3% |
| CATHRYN MCGRATH | 10/10 | 3055 days | 3% |
| Wouter Dillien | 10/10 | 3055 days | 3% |
| Jason Witheld | 10/10 | 3085 days | 3% |
| aga_lukasik | 10/10 | 3085 days | 3% |
| Jessica Eggleston | 10/10 | 3085 days | 3% |
| Tina Mcm | 9/10 | 3146 days | 3% |
| Ian Hutton | 9/10 | 3177 days | 3% |
| Steve Brennan | 9/10 | 3208 days | 3% |
| Zac James | 10/10 | 3208 days | 3% |
| Luke Bingle | 10/10 | 3208 days | 3% |
| Gareth Hale | 8/10 | 3238 days | 3% |
| Janiel Ternura | 10/10 | 3269 days | 3% |
| Michael Spicer | 10/10 | 3269 days | 3% |
| GARRY and MARIA Steele | 10/10 | 3299 days | 3% |
| Achim Schafer | 10/10 | 3299 days | 3% |
| Robert Darby | 10/10 | 3389 days | 2% |
| David Hocde | 10/10 | 3389 days | 2% |
| Lisa & Eric Brüggemann | 10/10 | 3389 days | 2% |
| Linda Stans | 10/10 | 3420 days | 2% |
| Maria Steele | 10/10 | 3450 days | 2% |
| Jaroslaw Lukasik | 10/10 | 3450 days | 2% |
| Andy Shilladay | 10/10 | 3450 days | 2% |
| Robyn Greening | 10/10 | 3481 days | 2% |
| Barbara Halberg | 8/10 | 3664 days | 2% |
| Sam Kydd | 9/10 | 3695 days | 2% |
| Jim Gifford | 10/10 | 3695 days | 2% |
| Josephine Chesby | 9/10 | 3724 days | 1% |
| Charlotte Stanbury | 10/10 | 3724 days | 1% |
| gerry white | 10/10 | 3724 days | 1% |
| Jeremy Bird | 10/10 | 3755 days | 1% |
| Margaret Hackett | 9/10 | 3755 days | 1% |
| Ty Birkett | 10/10 | 3786 days | 1% |
| Christopher Claes | 10/10 | 3816 days | 1% |
| Annette Vartha | 10/10 | 3847 days | 1% |
| Kimbee2015 | 9/10 | 3939 days | 1% |
| Lee Spinks | 9/10 | 4030 days | 1% |
| Liz Charles | 10/10 | 4030 days | 1% |
| Louise C | 10/10 | 4061 days | 1% |
| David Spriggs | 10/10 | 4061 days | 1% |
| Heinrich Ballhaus | 10/10 | 4089 days | 0% |
| Jennifer Greenholt | 10/10 | 4120 days | 0% |
| Jayson Herewini | 9/10 | 4120 days | 0% |
| Michael Michael and Claudia | 10/10 | 4120 days | 0% |
| Fiona Whyte | 10/10 | 4120 days | 0% |
| Chris & Anne | 10/10 | 4242 days | 0% |
| Craig Dunphy | 10/10 | 4485 days | 1% |
| Eric T. | 10/10 | 4516 days | 1% |
| Emily | 10/10 | 4546 days | 1% |
| Brian | 10/10 | 4546 days | 1% |
| bren Herbert | 10/10 | 4577 days | 1% |
| Johan Sundstrom | 10/10 | 4850 days | 1% |
| smarcantonio | 9/10 | 4911 days | 1% |
| Sadie | 10/10 | 5034 days | 1% |
| LindaA | 10/10 | 5277 days | 1% |
| Long | 10/10 | 5461 days | 1% |
| lindacb | 10/10 | 5522 days | 1% |
| jm_1879 | 8/10 | 5550 days | 1% |
| SueHarvey | 10/10 | 5550 days | 1% |
| jojohnson | 9/10 | 5581 days | 1% |
| TinaC | 9/10 | 5581 days | 1% |
| tonyhughes | 10/10 | 5581 days | 1% |
| bothmer | 9/10 | 5612 days | 1% |
| Jim_Gifford | 10/10 | 5673 days | 1% |
| Peter | 6/10 | 6238 days | 0% |
| Peter Aston | 8/10 | 6613 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.51% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 64 days. The Kiwi Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Motorhomes experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.45% |
| 198 | -3.47% |
| 199 | -3.49% |
| 200 | -3.51% |
| 201 | -3.52% |
| 202 | -3.54% |
| 203 | -3.56% |
| … | … |
Balancing Adjustment
2.46% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.