Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Motorhomes
Valid Reviews
240 Valid Reviews
The Kiwi Motorhomes experience has a total of 248 reviews. There are 240 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 240 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 240 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 187 |
|
78% |
| 9/10 | 36 |
|
15% |
| 8/10 | 11 |
|
5% |
| 7/10 | 1 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 3 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.33% Average
The raw data average (mean) for all the Kiwi Motorhomes valid reviews is 96.33% and is based on 240 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
88.48%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Tignor | 5/10 | 322 days | 100% |
| Judy | 2/10 | 659 days | 48% |
| Carolyn Petro | 5/10 | 659 days | 80% |
| Tom | 5/10 | 780 days | 69% |
| Rachel | 10/10 | 903 days | 75% |
| Andrew Sykes | 10/10 | 1025 days | 58% |
| John Booth | 10/10 | 1025 days | 58% |
| Jesse & Jeanie | 10/10 | 1602 days | 11% |
| Jodie Hick | 10/10 | 1633 days | 10% |
| Helene McGrath | 10/10 | 1633 days | 10% |
| Peter Holmes | 10/10 | 1633 days | 10% |
| Grey Wilson | 10/10 | 1633 days | 10% |
| Robert Evans | 10/10 | 1663 days | 9% |
| Julia and Iain Smith | 10/10 | 1694 days | 8% |
| Iain and Virginia MacEwan | 9/10 | 1694 days | 8% |
| Geoff J | 10/10 | 1724 days | 8% |
| Nadia | 10/10 | 1724 days | 8% |
| Jo & Geoff | 10/10 | 1724 days | 8% |
| Nigel Bruce | 10/10 | 1724 days | 8% |
| Maree Keane | 10/10 | 1724 days | 8% |
| Kerry Maxwell | 8/10 | 1724 days | 8% |
| Kathy Gilbert | 10/10 | 1724 days | 8% |
| Matias Fuenzalida | 10/10 | 1724 days | 8% |
| Matt | 10/10 | 1724 days | 8% |
| Adrian | 10/10 | 1724 days | 8% |
| Roger | 9/10 | 1755 days | 7% |
| Arthur Grant | 10/10 | 1755 days | 7% |
| Ann-Marie Ryan | 10/10 | 1755 days | 7% |
| Brian and Roberta | 10/10 | 1755 days | 7% |
| Greg & Vicki | 10/10 | 1755 days | 7% |
| John | 10/10 | 1755 days | 7% |
| Claire Wairau | 10/10 | 1755 days | 7% |
| Jeanette & Goeff England | 9/10 | 1783 days | 7% |
| micha | 9/10 | 1783 days | 7% |
| Dave | 9/10 | 1783 days | 7% |
| Adam Darby | 9/10 | 1814 days | 7% |
| Margy | 10/10 | 1814 days | 7% |
| Andrea | 10/10 | 1814 days | 7% |
| MARY | 10/10 | 1814 days | 7% |
| Lara Plumtree | 9/10 | 1814 days | 7% |
| Chad Carter | 10/10 | 1814 days | 7% |
| Stacey Houkamau | 10/10 | 1845 days | 7% |
| Royden Motu | 8/10 | 1845 days | 7% |
| Rachael Moon | 10/10 | 1875 days | 7% |
| Jean McDonald | 10/10 | 1875 days | 7% |
| Erica Mcnamara | 10/10 | 1906 days | 7% |
| Tony Bolderston | 9/10 | 1906 days | 7% |
| François | 10/10 | 1906 days | 7% |
| Allan Sykes | 10/10 | 1906 days | 7% |
| Mick and Janine | 10/10 | 1906 days | 7% |
| De'arne Yorke | 10/10 | 1906 days | 7% |
| Michelle McMurtry | 10/10 | 1906 days | 7% |
| Haley Blackwell | 10/10 | 1906 days | 7% |
| Sharon Cole | 10/10 | 1906 days | 7% |
| gary chambers | 9/10 | 1906 days | 7% |
| Karen Hutchinson | 10/10 | 1906 days | 7% |
| Fran | 10/10 | 1906 days | 7% |
| Simon Garlick | 10/10 | 1936 days | 7% |
| Annalies Donald | 10/10 | 1936 days | 7% |
| Joanne | 10/10 | 1936 days | 7% |
| A & D de Bruin | 10/10 | 1936 days | 7% |
| She and Vinz | 10/10 | 1936 days | 7% |
| Herb & Kirsty Rihari | 10/10 | 1936 days | 7% |
| Aaron Wright | 10/10 | 1936 days | 7% |
| Tom and Whanau ( family ) | 10/10 | 1936 days | 7% |
| Ric & Sherrie | 10/10 | 1967 days | 7% |
| Katie | 10/10 | 1967 days | 7% |
| Roi Minhinnick | 10/10 | 1967 days | 7% |
| Peter Moosman and Kairyn Smith | 10/10 | 1967 days | 7% |
| barry julian | 10/10 | 1967 days | 7% |
| Jason | 10/10 | 1967 days | 7% |
| Jess J Sutch | 10/10 | 1998 days | 6% |
| Gross Family | 8/10 | 1998 days | 6% |
| Derek He | 10/10 | 1998 days | 6% |
| Shirley Potiki | 10/10 | 1998 days | 6% |
| MARION HAYNES | 9/10 | 1998 days | 6% |
| Kerran and Will | 10/10 | 2028 days | 6% |
| Cathryn Wood | 10/10 | 2028 days | 6% |
| Grainne | 9/10 | 2028 days | 6% |
| Herb & Kirsty Rihari | 10/10 | 2028 days | 6% |
| Daniel Lewin | 10/10 | 2089 days | 6% |
| jordi Llovera Bergó | 10/10 | 2120 days | 6% |
| Iwan | 10/10 | 2120 days | 6% |
| Stuart Lurc | 10/10 | 2120 days | 6% |
| Niral Patel | 10/10 | 2120 days | 6% |
| Claire Feeney | 10/10 | 2149 days | 6% |
| Heather Jamieson | 10/10 | 2149 days | 6% |
| Cathy Wilson | 10/10 | 2149 days | 6% |
| Kim Parrish | 10/10 | 2149 days | 6% |
| Jen Breuni | 10/10 | 2149 days | 6% |
| Claes Justesen | 10/10 | 2149 days | 6% |
| Fredrik L | 10/10 | 2149 days | 6% |
| Caroline | 10/10 | 2149 days | 6% |
| Shelley | 10/10 | 2180 days | 6% |
| Yariv Rachmani | 10/10 | 2180 days | 6% |
| Izzie | 10/10 | 2180 days | 6% |
| James Stopford | 10/10 | 2180 days | 6% |
| jesper smed hedegaard | 10/10 | 2180 days | 6% |
| Jessica Butler | 9/10 | 2180 days | 6% |
| Peter Mocko | 10/10 | 2180 days | 6% |
| Janice Pool | 10/10 | 2211 days | 6% |
| Sharon Gibbons | 10/10 | 2211 days | 6% |
| Damian Hughes | 10/10 | 2211 days | 6% |
| Malin Graas | 10/10 | 2211 days | 6% |
| DAMIEN BENARD | 10/10 | 2241 days | 6% |
| Jono | 10/10 | 2241 days | 6% |
| Dani & Matt | 10/10 | 2241 days | 6% |
| cristina ordas | 10/10 | 2241 days | 6% |
| kaaren.vand@gmail.com | 10/10 | 2302 days | 6% |
| Matthew Pan | 10/10 | 2302 days | 6% |
| Trina Newbold | 10/10 | 2302 days | 6% |
| Chala Chase | 10/10 | 2333 days | 6% |
| Txell Soy | 10/10 | 2333 days | 6% |
| Rokiah Adam | 10/10 | 2394 days | 5% |
| Rick Fontaine | 10/10 | 2425 days | 5% |
| enrique bekerle | 10/10 | 2425 days | 5% |
| Francis T | 10/10 | 2425 days | 5% |
| Michelle Williams | 10/10 | 2425 days | 5% |
| SUE BOOKER | 10/10 | 2455 days | 5% |
| Dusty Miller | 10/10 | 2455 days | 5% |
| Josh P. | 10/10 | 2455 days | 5% |
| Martin Arnold | 10/10 | 2455 days | 5% |
| Mario Koenig | 10/10 | 2455 days | 5% |
| JHN | 10/10 | 2455 days | 5% |
| Vinesh | 10/10 | 2455 days | 5% |
| Will Langdon | 10/10 | 2455 days | 5% |
| Daniel Soares | 9/10 | 2486 days | 5% |
| Kerry Morris & Barny Harper | 10/10 | 2486 days | 5% |
| Kees en Jacqueline | 10/10 | 2486 days | 5% |
| Kasey Hope | 9/10 | 2486 days | 5% |
| Jonathan Tan | 10/10 | 2486 days | 5% |
| Joanna Duncan | 9/10 | 2486 days | 5% |
| Niki | 10/10 | 2486 days | 5% |
| Tuval Rabina | 10/10 | 2514 days | 5% |
| Adam Browne | 10/10 | 2514 days | 5% |
| Emily Petersen | 10/10 | 2514 days | 5% |
| Lisa McCullough | 10/10 | 2514 days | 5% |
| Simon Allam | 10/10 | 2514 days | 5% |
| ronald smael | 10/10 | 2514 days | 5% |
| Gabriele Kiessling | 10/10 | 2545 days | 5% |
| Marcus Vinicius Oliveira Andrade | 10/10 | 2545 days | 5% |
| Caroline Langen | 8/10 | 2545 days | 5% |
| Klaus Dieter Sowka | 10/10 | 2545 days | 5% |
| Jerome | 10/10 | 2545 days | 5% |
| Bo Chen | 10/10 | 2545 days | 5% |
| Bernhard Baumann | 10/10 | 2545 days | 5% |
| Maria | 10/10 | 2576 days | 5% |
| jay davies | 9/10 | 2576 days | 5% |
| Hannah Yeong | 10/10 | 2576 days | 5% |
| Phil Kramer | 9/10 | 2576 days | 5% |
| Susie Jacob | 10/10 | 2606 days | 5% |
| Armond Philmon | 10/10 | 2606 days | 5% |
| Marek Piasta | 10/10 | 2606 days | 5% |
| Martina | 9/10 | 2606 days | 5% |
| Carol Warrington | 7/10 | 2637 days | 4% |
| Sharon O'neill | 9/10 | 2637 days | 5% |
| Anna | 10/10 | 2667 days | 5% |
| Joao Almeida | 8/10 | 2698 days | 4% |
| jasper billings | 10/10 | 2729 days | 4% |
| Robert | 10/10 | 2729 days | 4% |
| Ray and Jan Charles | 9/10 | 2790 days | 4% |
| jenny goh | 10/10 | 2790 days | 4% |
| Belinda Morgan | 9/10 | 2820 days | 4% |
| Karl Cundall | 10/10 | 2820 days | 4% |
| Kim and Ron Tito | 9/10 | 2820 days | 4% |
| Lily | 10/10 | 2820 days | 4% |
| Vanessa Lonsdale | 10/10 | 2820 days | 4% |
| Bryce McKeown | 9/10 | 2820 days | 4% |
| Terence Withers | 8/10 | 2851 days | 4% |
| ELISE THOLLET | 10/10 | 2851 days | 4% |
| Cheryl & Michael Miller | 10/10 | 2851 days | 4% |
| AndyE | 10/10 | 2851 days | 4% |
| Joel Sayre | 10/10 | 2879 days | 4% |
| Tanya Duncan | 10/10 | 2910 days | 4% |
| Douglas Anderson | 8/10 | 2910 days | 4% |
| CATHRYN MCGRATH | 10/10 | 2941 days | 4% |
| Wouter Dillien | 10/10 | 2941 days | 4% |
| Jason Witheld | 10/10 | 2971 days | 4% |
| aga_lukasik | 10/10 | 2971 days | 4% |
| Jessica Eggleston | 10/10 | 2971 days | 4% |
| Tina Mcm | 9/10 | 3032 days | 4% |
| Ian Hutton | 9/10 | 3063 days | 4% |
| Steve Brennan | 9/10 | 3094 days | 3% |
| Zac James | 10/10 | 3094 days | 3% |
| Luke Bingle | 10/10 | 3094 days | 3% |
| Gareth Hale | 8/10 | 3124 days | 3% |
| Janiel Ternura | 10/10 | 3155 days | 3% |
| Michael Spicer | 10/10 | 3155 days | 3% |
| GARRY and MARIA Steele | 10/10 | 3185 days | 3% |
| Achim Schafer | 10/10 | 3185 days | 3% |
| Robert Darby | 10/10 | 3275 days | 3% |
| David Hocde | 10/10 | 3275 days | 3% |
| Lisa & Eric Brüggemann | 10/10 | 3275 days | 3% |
| Linda Stans | 10/10 | 3306 days | 3% |
| Maria Steele | 10/10 | 3336 days | 3% |
| Jaroslaw Lukasik | 10/10 | 3336 days | 3% |
| Andy Shilladay | 10/10 | 3336 days | 3% |
| Robyn Greening | 10/10 | 3367 days | 3% |
| Barbara Halberg | 8/10 | 3550 days | 2% |
| Sam Kydd | 9/10 | 3581 days | 2% |
| Jim Gifford | 10/10 | 3581 days | 2% |
| Josephine Chesby | 9/10 | 3610 days | 2% |
| Charlotte Stanbury | 10/10 | 3610 days | 2% |
| gerry white | 10/10 | 3610 days | 2% |
| Jeremy Bird | 10/10 | 3641 days | 2% |
| Margaret Hackett | 9/10 | 3641 days | 2% |
| Ty Birkett | 10/10 | 3672 days | 2% |
| Christopher Claes | 10/10 | 3702 days | 2% |
| Annette Vartha | 10/10 | 3733 days | 2% |
| Kimbee2015 | 9/10 | 3825 days | 1% |
| Lee Spinks | 9/10 | 3916 days | 1% |
| Liz Charles | 10/10 | 3916 days | 1% |
| Louise C | 10/10 | 3947 days | 1% |
| David Spriggs | 10/10 | 3947 days | 1% |
| Heinrich Ballhaus | 10/10 | 3975 days | 1% |
| Jennifer Greenholt | 10/10 | 4006 days | 1% |
| Jayson Herewini | 9/10 | 4006 days | 1% |
| Michael Michael and Claudia | 10/10 | 4006 days | 1% |
| Fiona Whyte | 10/10 | 4006 days | 1% |
| Chris & Anne | 10/10 | 4128 days | 1% |
| Craig Dunphy | 10/10 | 4371 days | 0% |
| Eric T. | 10/10 | 4402 days | 1% |
| Emily | 10/10 | 4432 days | 1% |
| Brian | 10/10 | 4432 days | 1% |
| bren Herbert | 10/10 | 4463 days | 1% |
| Johan Sundstrom | 10/10 | 4736 days | 1% |
| smarcantonio | 9/10 | 4797 days | 1% |
| Sadie | 10/10 | 4920 days | 1% |
| LindaA | 10/10 | 5163 days | 1% |
| Long | 10/10 | 5347 days | 1% |
| lindacb | 10/10 | 5408 days | 1% |
| jm_1879 | 8/10 | 5436 days | 1% |
| SueHarvey | 10/10 | 5436 days | 1% |
| jojohnson | 9/10 | 5467 days | 1% |
| TinaC | 9/10 | 5467 days | 1% |
| tonyhughes | 10/10 | 5467 days | 1% |
| bothmer | 9/10 | 5498 days | 1% |
| Jim_Gifford | 10/10 | 5559 days | 1% |
| Peter | 6/10 | 6124 days | 1% |
| Peter Aston | 8/10 | 6499 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.04% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 41 days. The Kiwi Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Motorhomes experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.00% |
| 199 | -4.02% |
| 200 | -4.04% |
| 201 | -4.06% |
| 202 | -4.08% |
| 203 | -4.10% |
| … | … |
Balancing Adjustment
2.62% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.