Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Motorhomes
Valid Reviews
240 Valid Reviews
The Kiwi Motorhomes experience has a total of 248 reviews. There are 240 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 240 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 240 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 187 |
|
78% |
| 9/10 | 36 |
|
15% |
| 8/10 | 11 |
|
5% |
| 7/10 | 1 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 3 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.33% Average
The raw data average (mean) for all the Kiwi Motorhomes valid reviews is 96.33% and is based on 240 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
88.48%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Tignor | 5/10 | 385 days | 100% |
| Judy | 2/10 | 722 days | 46% |
| Carolyn Petro | 5/10 | 722 days | 77% |
| Tom | 5/10 | 843 days | 65% |
| Rachel | 10/10 | 966 days | 67% |
| Andrew Sykes | 10/10 | 1088 days | 51% |
| John Booth | 10/10 | 1088 days | 51% |
| Jesse & Jeanie | 10/10 | 1665 days | 9% |
| Jodie Hick | 10/10 | 1696 days | 8% |
| Helene McGrath | 10/10 | 1696 days | 8% |
| Peter Holmes | 10/10 | 1696 days | 8% |
| Grey Wilson | 10/10 | 1696 days | 8% |
| Robert Evans | 10/10 | 1726 days | 7% |
| Julia and Iain Smith | 10/10 | 1757 days | 7% |
| Iain and Virginia MacEwan | 9/10 | 1757 days | 7% |
| Geoff J | 10/10 | 1787 days | 7% |
| Nadia | 10/10 | 1787 days | 7% |
| Jo & Geoff | 10/10 | 1787 days | 7% |
| Nigel Bruce | 10/10 | 1787 days | 7% |
| Maree Keane | 10/10 | 1787 days | 7% |
| Kerry Maxwell | 8/10 | 1787 days | 7% |
| Kathy Gilbert | 10/10 | 1787 days | 7% |
| Matias Fuenzalida | 10/10 | 1787 days | 7% |
| Matt | 10/10 | 1787 days | 7% |
| Adrian | 10/10 | 1787 days | 7% |
| Roger | 9/10 | 1818 days | 7% |
| Arthur Grant | 10/10 | 1818 days | 7% |
| Ann-Marie Ryan | 10/10 | 1818 days | 7% |
| Brian and Roberta | 10/10 | 1818 days | 7% |
| Greg & Vicki | 10/10 | 1818 days | 7% |
| John | 10/10 | 1818 days | 7% |
| Claire Wairau | 10/10 | 1818 days | 7% |
| Jeanette & Goeff England | 9/10 | 1846 days | 7% |
| micha | 9/10 | 1846 days | 7% |
| Dave | 9/10 | 1846 days | 7% |
| Adam Darby | 9/10 | 1877 days | 6% |
| Margy | 10/10 | 1877 days | 7% |
| Andrea | 10/10 | 1877 days | 7% |
| MARY | 10/10 | 1877 days | 7% |
| Lara Plumtree | 9/10 | 1877 days | 6% |
| Chad Carter | 10/10 | 1877 days | 7% |
| Stacey Houkamau | 10/10 | 1908 days | 6% |
| Royden Motu | 8/10 | 1908 days | 6% |
| Rachael Moon | 10/10 | 1938 days | 6% |
| Jean McDonald | 10/10 | 1938 days | 6% |
| Erica Mcnamara | 10/10 | 1969 days | 6% |
| Tony Bolderston | 9/10 | 1969 days | 6% |
| François | 10/10 | 1969 days | 6% |
| Allan Sykes | 10/10 | 1969 days | 6% |
| Mick and Janine | 10/10 | 1969 days | 6% |
| De'arne Yorke | 10/10 | 1969 days | 6% |
| Michelle McMurtry | 10/10 | 1969 days | 6% |
| Haley Blackwell | 10/10 | 1969 days | 6% |
| Sharon Cole | 10/10 | 1969 days | 6% |
| gary chambers | 9/10 | 1969 days | 6% |
| Karen Hutchinson | 10/10 | 1969 days | 6% |
| Fran | 10/10 | 1969 days | 6% |
| Simon Garlick | 10/10 | 1998 days | 6% |
| Annalies Donald | 10/10 | 1999 days | 6% |
| Joanne | 10/10 | 1999 days | 6% |
| A & D de Bruin | 10/10 | 1999 days | 6% |
| She and Vinz | 10/10 | 1999 days | 6% |
| Herb & Kirsty Rihari | 10/10 | 1999 days | 6% |
| Aaron Wright | 10/10 | 1999 days | 6% |
| Tom and Whanau ( family ) | 10/10 | 1999 days | 6% |
| Ric & Sherrie | 10/10 | 2030 days | 6% |
| Katie | 10/10 | 2030 days | 6% |
| Roi Minhinnick | 10/10 | 2030 days | 6% |
| Peter Moosman and Kairyn Smith | 10/10 | 2030 days | 6% |
| barry julian | 10/10 | 2030 days | 6% |
| Jason | 10/10 | 2030 days | 6% |
| Jess J Sutch | 10/10 | 2061 days | 6% |
| Gross Family | 8/10 | 2061 days | 6% |
| Derek He | 10/10 | 2061 days | 6% |
| Shirley Potiki | 10/10 | 2061 days | 6% |
| MARION HAYNES | 9/10 | 2061 days | 6% |
| Kerran and Will | 10/10 | 2091 days | 6% |
| Cathryn Wood | 10/10 | 2091 days | 6% |
| Grainne | 9/10 | 2091 days | 6% |
| Herb & Kirsty Rihari | 10/10 | 2091 days | 6% |
| Daniel Lewin | 10/10 | 2151 days | 6% |
| jordi Llovera Bergó | 10/10 | 2182 days | 6% |
| Iwan | 10/10 | 2183 days | 6% |
| Stuart Lurc | 10/10 | 2183 days | 6% |
| Niral Patel | 10/10 | 2183 days | 6% |
| Claire Feeney | 10/10 | 2211 days | 6% |
| Heather Jamieson | 10/10 | 2212 days | 6% |
| Cathy Wilson | 10/10 | 2212 days | 6% |
| Kim Parrish | 10/10 | 2212 days | 6% |
| Jen Breuni | 10/10 | 2212 days | 6% |
| Claes Justesen | 10/10 | 2212 days | 6% |
| Fredrik L | 10/10 | 2212 days | 6% |
| Caroline | 10/10 | 2212 days | 6% |
| Shelley | 10/10 | 2243 days | 5% |
| Yariv Rachmani | 10/10 | 2243 days | 5% |
| Izzie | 10/10 | 2243 days | 5% |
| James Stopford | 10/10 | 2243 days | 5% |
| jesper smed hedegaard | 10/10 | 2243 days | 5% |
| Jessica Butler | 9/10 | 2243 days | 5% |
| Peter Mocko | 10/10 | 2243 days | 5% |
| Janice Pool | 10/10 | 2274 days | 5% |
| Sharon Gibbons | 10/10 | 2274 days | 5% |
| Damian Hughes | 10/10 | 2274 days | 5% |
| Malin Graas | 10/10 | 2274 days | 5% |
| DAMIEN BENARD | 10/10 | 2304 days | 5% |
| Jono | 10/10 | 2304 days | 5% |
| Dani & Matt | 10/10 | 2304 days | 5% |
| cristina ordas | 10/10 | 2304 days | 5% |
| kaaren.vand@gmail.com | 10/10 | 2365 days | 5% |
| Matthew Pan | 10/10 | 2365 days | 5% |
| Trina Newbold | 10/10 | 2365 days | 5% |
| Chala Chase | 10/10 | 2395 days | 5% |
| Txell Soy | 10/10 | 2396 days | 5% |
| Rokiah Adam | 10/10 | 2457 days | 5% |
| Rick Fontaine | 10/10 | 2487 days | 5% |
| enrique bekerle | 10/10 | 2488 days | 5% |
| Francis T | 10/10 | 2488 days | 5% |
| Michelle Williams | 10/10 | 2488 days | 5% |
| SUE BOOKER | 10/10 | 2518 days | 5% |
| Dusty Miller | 10/10 | 2518 days | 5% |
| Josh P. | 10/10 | 2518 days | 5% |
| Martin Arnold | 10/10 | 2518 days | 5% |
| Mario Koenig | 10/10 | 2518 days | 5% |
| JHN | 10/10 | 2518 days | 5% |
| Vinesh | 10/10 | 2518 days | 5% |
| Will Langdon | 10/10 | 2518 days | 5% |
| Daniel Soares | 9/10 | 2548 days | 5% |
| Kerry Morris & Barny Harper | 10/10 | 2549 days | 5% |
| Kees en Jacqueline | 10/10 | 2549 days | 5% |
| Kasey Hope | 9/10 | 2549 days | 5% |
| Jonathan Tan | 10/10 | 2549 days | 5% |
| Joanna Duncan | 9/10 | 2549 days | 5% |
| Niki | 10/10 | 2549 days | 5% |
| Tuval Rabina | 10/10 | 2576 days | 5% |
| Adam Browne | 10/10 | 2577 days | 5% |
| Emily Petersen | 10/10 | 2577 days | 5% |
| Lisa McCullough | 10/10 | 2577 days | 5% |
| Simon Allam | 10/10 | 2577 days | 5% |
| ronald smael | 10/10 | 2577 days | 5% |
| Gabriele Kiessling | 10/10 | 2607 days | 4% |
| Marcus Vinicius Oliveira Andrade | 10/10 | 2607 days | 4% |
| Caroline Langen | 8/10 | 2607 days | 4% |
| Klaus Dieter Sowka | 10/10 | 2607 days | 4% |
| Jerome | 10/10 | 2608 days | 4% |
| Bo Chen | 10/10 | 2608 days | 4% |
| Bernhard Baumann | 10/10 | 2608 days | 4% |
| Maria | 10/10 | 2639 days | 4% |
| jay davies | 9/10 | 2639 days | 4% |
| Hannah Yeong | 10/10 | 2639 days | 4% |
| Phil Kramer | 9/10 | 2639 days | 4% |
| Susie Jacob | 10/10 | 2668 days | 4% |
| Armond Philmon | 10/10 | 2669 days | 4% |
| Marek Piasta | 10/10 | 2669 days | 4% |
| Martina | 9/10 | 2669 days | 4% |
| Carol Warrington | 7/10 | 2699 days | 4% |
| Sharon O'neill | 9/10 | 2699 days | 4% |
| Anna | 10/10 | 2730 days | 4% |
| Joao Almeida | 8/10 | 2761 days | 4% |
| jasper billings | 10/10 | 2791 days | 4% |
| Robert | 10/10 | 2792 days | 4% |
| Ray and Jan Charles | 9/10 | 2853 days | 4% |
| jenny goh | 10/10 | 2853 days | 4% |
| Belinda Morgan | 9/10 | 2882 days | 4% |
| Karl Cundall | 10/10 | 2882 days | 4% |
| Kim and Ron Tito | 9/10 | 2882 days | 4% |
| Lily | 10/10 | 2883 days | 4% |
| Vanessa Lonsdale | 10/10 | 2883 days | 4% |
| Bryce McKeown | 9/10 | 2883 days | 4% |
| Terence Withers | 8/10 | 2913 days | 4% |
| ELISE THOLLET | 10/10 | 2914 days | 4% |
| Cheryl & Michael Miller | 10/10 | 2914 days | 4% |
| AndyE | 10/10 | 2914 days | 4% |
| Joel Sayre | 10/10 | 2941 days | 4% |
| Tanya Duncan | 10/10 | 2972 days | 3% |
| Douglas Anderson | 8/10 | 2972 days | 3% |
| CATHRYN MCGRATH | 10/10 | 3003 days | 3% |
| Wouter Dillien | 10/10 | 3003 days | 3% |
| Jason Witheld | 10/10 | 3033 days | 3% |
| aga_lukasik | 10/10 | 3033 days | 3% |
| Jessica Eggleston | 10/10 | 3033 days | 3% |
| Tina Mcm | 9/10 | 3094 days | 3% |
| Ian Hutton | 9/10 | 3125 days | 3% |
| Steve Brennan | 9/10 | 3156 days | 3% |
| Zac James | 10/10 | 3156 days | 3% |
| Luke Bingle | 10/10 | 3156 days | 3% |
| Gareth Hale | 8/10 | 3187 days | 3% |
| Janiel Ternura | 10/10 | 3217 days | 3% |
| Michael Spicer | 10/10 | 3217 days | 3% |
| GARRY and MARIA Steele | 10/10 | 3247 days | 3% |
| Achim Schafer | 10/10 | 3247 days | 3% |
| Robert Darby | 10/10 | 3337 days | 2% |
| David Hocde | 10/10 | 3337 days | 2% |
| Lisa & Eric Brüggemann | 10/10 | 3337 days | 2% |
| Linda Stans | 10/10 | 3368 days | 2% |
| Maria Steele | 10/10 | 3398 days | 2% |
| Jaroslaw Lukasik | 10/10 | 3398 days | 2% |
| Andy Shilladay | 10/10 | 3398 days | 2% |
| Robyn Greening | 10/10 | 3429 days | 2% |
| Barbara Halberg | 8/10 | 3612 days | 2% |
| Sam Kydd | 9/10 | 3643 days | 2% |
| Jim Gifford | 10/10 | 3643 days | 2% |
| Josephine Chesby | 9/10 | 3672 days | 1% |
| Charlotte Stanbury | 10/10 | 3672 days | 1% |
| gerry white | 10/10 | 3673 days | 1% |
| Jeremy Bird | 10/10 | 3703 days | 1% |
| Margaret Hackett | 9/10 | 3703 days | 1% |
| Ty Birkett | 10/10 | 3735 days | 1% |
| Christopher Claes | 10/10 | 3764 days | 1% |
| Annette Vartha | 10/10 | 3795 days | 1% |
| Kimbee2015 | 9/10 | 3887 days | 1% |
| Lee Spinks | 9/10 | 3978 days | 1% |
| Liz Charles | 10/10 | 3978 days | 1% |
| Louise C | 10/10 | 4009 days | 1% |
| David Spriggs | 10/10 | 4010 days | 1% |
| Heinrich Ballhaus | 10/10 | 4037 days | 0% |
| Jennifer Greenholt | 10/10 | 4068 days | 0% |
| Jayson Herewini | 9/10 | 4068 days | 0% |
| Michael Michael and Claudia | 10/10 | 4068 days | 0% |
| Fiona Whyte | 10/10 | 4068 days | 0% |
| Chris & Anne | 10/10 | 4190 days | 0% |
| Craig Dunphy | 10/10 | 4434 days | 1% |
| Eric T. | 10/10 | 4465 days | 1% |
| Emily | 10/10 | 4494 days | 1% |
| Brian | 10/10 | 4495 days | 1% |
| bren Herbert | 10/10 | 4526 days | 1% |
| Johan Sundstrom | 10/10 | 4799 days | 1% |
| smarcantonio | 9/10 | 4860 days | 1% |
| Sadie | 10/10 | 4983 days | 1% |
| LindaA | 10/10 | 5226 days | 1% |
| Long | 10/10 | 5410 days | 1% |
| lindacb | 10/10 | 5471 days | 1% |
| jm_1879 | 8/10 | 5499 days | 1% |
| SueHarvey | 10/10 | 5499 days | 1% |
| jojohnson | 9/10 | 5530 days | 1% |
| TinaC | 9/10 | 5530 days | 1% |
| tonyhughes | 10/10 | 5530 days | 1% |
| bothmer | 9/10 | 5561 days | 1% |
| Jim_Gifford | 10/10 | 5622 days | 1% |
| Peter | 6/10 | 6186 days | 0% |
| Peter Aston | 8/10 | 6562 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.14% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 53 days. The Kiwi Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Motorhomes experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.12% |
| 200 | -4.14% |
| 201 | -4.16% |
| 202 | -4.18% |
| 203 | -4.20% |
| … | … |
Balancing Adjustment
2.65% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.