Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Motorhomes
Valid Reviews
241 Valid Reviews
The Kiwi Motorhomes experience has a total of 249 reviews. There are 241 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 241 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 241 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 188 |
|
78% |
| 9/10 | 36 |
|
15% |
| 8/10 | 11 |
|
5% |
| 7/10 | 1 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 3 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.35% Average
The raw data average (mean) for all the Kiwi Motorhomes valid reviews is 96.35% and is based on 241 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
89.60%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Tignor | 5/10 | 546 days | 100% |
| Judy | 2/10 | 883 days | 40% |
| Carolyn Petro | 5/10 | 883 days | 67% |
| Susan | 10/10 | 883 days | 88% |
| Tom | 5/10 | 1004 days | 52% |
| Rachel | 10/10 | 1127 days | 52% |
| Andrew Sykes | 10/10 | 1249 days | 38% |
| John Booth | 10/10 | 1249 days | 38% |
| Jesse & Jeanie | 10/10 | 1826 days | 8% |
| Jodie Hick | 10/10 | 1857 days | 8% |
| Helene McGrath | 10/10 | 1857 days | 8% |
| Peter Holmes | 10/10 | 1857 days | 8% |
| Grey Wilson | 10/10 | 1857 days | 8% |
| Robert Evans | 10/10 | 1887 days | 8% |
| Julia and Iain Smith | 10/10 | 1918 days | 8% |
| Iain and Virginia MacEwan | 9/10 | 1918 days | 7% |
| Geoff J | 10/10 | 1948 days | 7% |
| Nadia | 10/10 | 1948 days | 7% |
| Jo & Geoff | 10/10 | 1948 days | 7% |
| Nigel Bruce | 10/10 | 1948 days | 7% |
| Maree Keane | 10/10 | 1948 days | 7% |
| Kerry Maxwell | 8/10 | 1948 days | 7% |
| Kathy Gilbert | 10/10 | 1948 days | 7% |
| Matias Fuenzalida | 10/10 | 1948 days | 7% |
| Matt | 10/10 | 1948 days | 7% |
| Adrian | 10/10 | 1948 days | 7% |
| Roger | 9/10 | 1979 days | 7% |
| Arthur Grant | 10/10 | 1979 days | 7% |
| Ann-Marie Ryan | 10/10 | 1979 days | 7% |
| Brian and Roberta | 10/10 | 1979 days | 7% |
| Greg & Vicki | 10/10 | 1979 days | 7% |
| John | 10/10 | 1979 days | 7% |
| Claire Wairau | 10/10 | 1979 days | 7% |
| Jeanette & Goeff England | 9/10 | 2007 days | 7% |
| micha | 9/10 | 2007 days | 7% |
| Dave | 9/10 | 2007 days | 7% |
| Adam Darby | 9/10 | 2038 days | 7% |
| Margy | 10/10 | 2038 days | 7% |
| Andrea | 10/10 | 2038 days | 7% |
| MARY | 10/10 | 2038 days | 7% |
| Lara Plumtree | 9/10 | 2038 days | 7% |
| Chad Carter | 10/10 | 2038 days | 7% |
| Stacey Houkamau | 10/10 | 2069 days | 7% |
| Royden Motu | 8/10 | 2069 days | 7% |
| Rachael Moon | 10/10 | 2099 days | 7% |
| Jean McDonald | 10/10 | 2099 days | 7% |
| Erica Mcnamara | 10/10 | 2130 days | 7% |
| Tony Bolderston | 9/10 | 2130 days | 7% |
| François | 10/10 | 2130 days | 7% |
| Allan Sykes | 10/10 | 2130 days | 7% |
| Mick and Janine | 10/10 | 2130 days | 7% |
| De'arne Yorke | 10/10 | 2130 days | 7% |
| Michelle McMurtry | 10/10 | 2130 days | 7% |
| Haley Blackwell | 10/10 | 2130 days | 7% |
| Sharon Cole | 10/10 | 2130 days | 7% |
| gary chambers | 9/10 | 2130 days | 7% |
| Karen Hutchinson | 10/10 | 2130 days | 7% |
| Fran | 10/10 | 2130 days | 7% |
| Simon Garlick | 10/10 | 2160 days | 7% |
| Annalies Donald | 10/10 | 2160 days | 7% |
| Joanne | 10/10 | 2160 days | 7% |
| A & D de Bruin | 10/10 | 2160 days | 7% |
| She and Vinz | 10/10 | 2160 days | 7% |
| Herb & Kirsty Rihari | 10/10 | 2160 days | 7% |
| Aaron Wright | 10/10 | 2160 days | 7% |
| Tom and Whanau ( family ) | 10/10 | 2160 days | 7% |
| Ric & Sherrie | 10/10 | 2191 days | 7% |
| Katie | 10/10 | 2191 days | 7% |
| Roi Minhinnick | 10/10 | 2191 days | 7% |
| Peter Moosman and Kairyn Smith | 10/10 | 2191 days | 7% |
| barry julian | 10/10 | 2191 days | 7% |
| Jason | 10/10 | 2191 days | 7% |
| Jess J Sutch | 10/10 | 2222 days | 7% |
| Gross Family | 8/10 | 2222 days | 6% |
| Derek He | 10/10 | 2222 days | 7% |
| Shirley Potiki | 10/10 | 2222 days | 7% |
| MARION HAYNES | 9/10 | 2222 days | 7% |
| Kerran and Will | 10/10 | 2252 days | 7% |
| Cathryn Wood | 10/10 | 2252 days | 7% |
| Grainne | 9/10 | 2252 days | 6% |
| Herb & Kirsty Rihari | 10/10 | 2252 days | 7% |
| Daniel Lewin | 10/10 | 2313 days | 6% |
| jordi Llovera Bergó | 10/10 | 2344 days | 6% |
| Iwan | 10/10 | 2344 days | 6% |
| Stuart Lurc | 10/10 | 2344 days | 6% |
| Niral Patel | 10/10 | 2344 days | 6% |
| Claire Feeney | 10/10 | 2373 days | 6% |
| Heather Jamieson | 10/10 | 2373 days | 6% |
| Cathy Wilson | 10/10 | 2373 days | 6% |
| Kim Parrish | 10/10 | 2373 days | 6% |
| Jen Breuni | 10/10 | 2373 days | 6% |
| Claes Justesen | 10/10 | 2373 days | 6% |
| Fredrik L | 10/10 | 2373 days | 6% |
| Caroline | 10/10 | 2373 days | 6% |
| Shelley | 10/10 | 2404 days | 6% |
| Yariv Rachmani | 10/10 | 2404 days | 6% |
| Izzie | 10/10 | 2404 days | 6% |
| James Stopford | 10/10 | 2404 days | 6% |
| jesper smed hedegaard | 10/10 | 2404 days | 6% |
| Jessica Butler | 9/10 | 2404 days | 6% |
| Peter Mocko | 10/10 | 2404 days | 6% |
| Janice Pool | 10/10 | 2435 days | 6% |
| Sharon Gibbons | 10/10 | 2435 days | 6% |
| Damian Hughes | 10/10 | 2435 days | 6% |
| Malin Graas | 10/10 | 2435 days | 6% |
| DAMIEN BENARD | 10/10 | 2465 days | 6% |
| Jono | 10/10 | 2465 days | 6% |
| Dani & Matt | 10/10 | 2465 days | 6% |
| cristina ordas | 10/10 | 2465 days | 6% |
| kaaren.vand@gmail.com | 10/10 | 2526 days | 6% |
| Matthew Pan | 10/10 | 2526 days | 6% |
| Trina Newbold | 10/10 | 2526 days | 6% |
| Chala Chase | 10/10 | 2557 days | 6% |
| Txell Soy | 10/10 | 2557 days | 6% |
| Rokiah Adam | 10/10 | 2618 days | 5% |
| Rick Fontaine | 10/10 | 2649 days | 5% |
| enrique bekerle | 10/10 | 2649 days | 5% |
| Francis T | 10/10 | 2649 days | 5% |
| Michelle Williams | 10/10 | 2649 days | 5% |
| SUE BOOKER | 10/10 | 2679 days | 5% |
| Dusty Miller | 10/10 | 2679 days | 5% |
| Josh P. | 10/10 | 2679 days | 5% |
| Martin Arnold | 10/10 | 2679 days | 5% |
| Mario Koenig | 10/10 | 2679 days | 5% |
| JHN | 10/10 | 2679 days | 5% |
| Vinesh | 10/10 | 2679 days | 5% |
| Will Langdon | 10/10 | 2679 days | 5% |
| Daniel Soares | 9/10 | 2710 days | 5% |
| Kerry Morris & Barny Harper | 10/10 | 2710 days | 5% |
| Kees en Jacqueline | 10/10 | 2710 days | 5% |
| Kasey Hope | 9/10 | 2710 days | 5% |
| Jonathan Tan | 10/10 | 2710 days | 5% |
| Joanna Duncan | 9/10 | 2710 days | 5% |
| Niki | 10/10 | 2710 days | 5% |
| Tuval Rabina | 10/10 | 2738 days | 5% |
| Adam Browne | 10/10 | 2738 days | 5% |
| Emily Petersen | 10/10 | 2738 days | 5% |
| Lisa McCullough | 10/10 | 2738 days | 5% |
| Simon Allam | 10/10 | 2738 days | 5% |
| ronald smael | 10/10 | 2738 days | 5% |
| Gabriele Kiessling | 10/10 | 2769 days | 5% |
| Marcus Vinicius Oliveira Andrade | 10/10 | 2769 days | 5% |
| Caroline Langen | 8/10 | 2769 days | 5% |
| Klaus Dieter Sowka | 10/10 | 2769 days | 5% |
| Jerome | 10/10 | 2769 days | 5% |
| Bo Chen | 10/10 | 2769 days | 5% |
| Bernhard Baumann | 10/10 | 2769 days | 5% |
| Maria | 10/10 | 2800 days | 5% |
| jay davies | 9/10 | 2800 days | 5% |
| Hannah Yeong | 10/10 | 2800 days | 5% |
| Phil Kramer | 9/10 | 2800 days | 5% |
| Susie Jacob | 10/10 | 2830 days | 5% |
| Armond Philmon | 10/10 | 2830 days | 5% |
| Marek Piasta | 10/10 | 2830 days | 5% |
| Martina | 9/10 | 2830 days | 5% |
| Carol Warrington | 7/10 | 2861 days | 4% |
| Sharon O'neill | 9/10 | 2861 days | 5% |
| Anna | 10/10 | 2891 days | 5% |
| Joao Almeida | 8/10 | 2922 days | 4% |
| jasper billings | 10/10 | 2953 days | 4% |
| Robert | 10/10 | 2953 days | 4% |
| Ray and Jan Charles | 9/10 | 3014 days | 4% |
| jenny goh | 10/10 | 3014 days | 4% |
| Belinda Morgan | 9/10 | 3044 days | 4% |
| Karl Cundall | 10/10 | 3044 days | 4% |
| Kim and Ron Tito | 9/10 | 3044 days | 4% |
| Lily | 10/10 | 3044 days | 4% |
| Vanessa Lonsdale | 10/10 | 3044 days | 4% |
| Bryce McKeown | 9/10 | 3044 days | 4% |
| Terence Withers | 8/10 | 3075 days | 4% |
| ELISE THOLLET | 10/10 | 3075 days | 4% |
| Cheryl & Michael Miller | 10/10 | 3075 days | 4% |
| AndyE | 10/10 | 3075 days | 4% |
| Joel Sayre | 10/10 | 3103 days | 4% |
| Tanya Duncan | 10/10 | 3134 days | 4% |
| Douglas Anderson | 8/10 | 3134 days | 4% |
| CATHRYN MCGRATH | 10/10 | 3165 days | 4% |
| Wouter Dillien | 10/10 | 3165 days | 4% |
| Jason Witheld | 10/10 | 3195 days | 4% |
| aga_lukasik | 10/10 | 3195 days | 4% |
| Jessica Eggleston | 10/10 | 3195 days | 4% |
| Tina Mcm | 9/10 | 3256 days | 3% |
| Ian Hutton | 9/10 | 3287 days | 3% |
| Steve Brennan | 9/10 | 3318 days | 3% |
| Zac James | 10/10 | 3318 days | 3% |
| Luke Bingle | 10/10 | 3318 days | 3% |
| Gareth Hale | 8/10 | 3348 days | 3% |
| Janiel Ternura | 10/10 | 3379 days | 3% |
| Michael Spicer | 10/10 | 3379 days | 3% |
| GARRY and MARIA Steele | 10/10 | 3409 days | 3% |
| Achim Schafer | 10/10 | 3409 days | 3% |
| Robert Darby | 10/10 | 3499 days | 3% |
| David Hocde | 10/10 | 3499 days | 3% |
| Lisa & Eric Brüggemann | 10/10 | 3499 days | 3% |
| Linda Stans | 10/10 | 3530 days | 3% |
| Maria Steele | 10/10 | 3560 days | 2% |
| Jaroslaw Lukasik | 10/10 | 3560 days | 2% |
| Andy Shilladay | 10/10 | 3560 days | 2% |
| Robyn Greening | 10/10 | 3591 days | 2% |
| Barbara Halberg | 8/10 | 3774 days | 2% |
| Sam Kydd | 9/10 | 3805 days | 2% |
| Jim Gifford | 10/10 | 3805 days | 2% |
| Josephine Chesby | 9/10 | 3834 days | 2% |
| Charlotte Stanbury | 10/10 | 3834 days | 2% |
| gerry white | 10/10 | 3834 days | 2% |
| Jeremy Bird | 10/10 | 3865 days | 2% |
| Margaret Hackett | 9/10 | 3865 days | 1% |
| Ty Birkett | 10/10 | 3896 days | 1% |
| Christopher Claes | 10/10 | 3926 days | 1% |
| Annette Vartha | 10/10 | 3957 days | 1% |
| Kimbee2015 | 9/10 | 4049 days | 1% |
| Lee Spinks | 9/10 | 4140 days | 1% |
| Liz Charles | 10/10 | 4140 days | 1% |
| Louise C | 10/10 | 4171 days | 1% |
| David Spriggs | 10/10 | 4171 days | 1% |
| Heinrich Ballhaus | 10/10 | 4199 days | 0% |
| Jennifer Greenholt | 10/10 | 4230 days | 0% |
| Jayson Herewini | 9/10 | 4230 days | 0% |
| Michael Michael and Claudia | 10/10 | 4230 days | 0% |
| Fiona Whyte | 10/10 | 4230 days | 0% |
| Chris & Anne | 10/10 | 4352 days | 0% |
| Craig Dunphy | 10/10 | 4595 days | 1% |
| Eric T. | 10/10 | 4626 days | 1% |
| Emily | 10/10 | 4656 days | 1% |
| Brian | 10/10 | 4656 days | 1% |
| bren Herbert | 10/10 | 4687 days | 1% |
| Johan Sundstrom | 10/10 | 4960 days | 1% |
| smarcantonio | 9/10 | 5021 days | 1% |
| Sadie | 10/10 | 5144 days | 1% |
| LindaA | 10/10 | 5387 days | 1% |
| Long | 10/10 | 5571 days | 1% |
| lindacb | 10/10 | 5632 days | 1% |
| jm_1879 | 8/10 | 5660 days | 1% |
| SueHarvey | 10/10 | 5660 days | 1% |
| jojohnson | 9/10 | 5691 days | 1% |
| TinaC | 9/10 | 5691 days | 1% |
| tonyhughes | 10/10 | 5691 days | 1% |
| bothmer | 9/10 | 5722 days | 1% |
| Jim_Gifford | 10/10 | 5783 days | 1% |
| Peter | 6/10 | 6348 days | 1% |
| Peter Aston | 8/10 | 6723 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.70% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 123 days. The Kiwi Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Motorhomes experience has been adjusted for 102 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 99 | -1.04% |
| 100 | -1.05% |
| 101 | -1.06% |
| 102 | -1.07% |
| 103 | -1.08% |
| 104 | -1.09% |
| 105 | -1.11% |
| … | … |
Balancing Adjustment
1.65% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.