Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Motorhomes
Valid Reviews
241 Valid Reviews
The Kiwi Motorhomes experience has a total of 249 reviews. There are 241 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 241 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 241 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 188 |
|
78% |
| 9/10 | 36 |
|
15% |
| 8/10 | 11 |
|
5% |
| 7/10 | 1 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 3 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.35% Average
The raw data average (mean) for all the Kiwi Motorhomes valid reviews is 96.35% and is based on 241 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
89.80%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Tignor | 5/10 | 586 days | 100% |
| Judy | 2/10 | 923 days | 38% |
| Carolyn Petro | 5/10 | 923 days | 64% |
| Susan | 10/10 | 923 days | 84% |
| Tom | 5/10 | 1044 days | 49% |
| Rachel | 10/10 | 1167 days | 48% |
| Andrew Sykes | 10/10 | 1289 days | 35% |
| John Booth | 10/10 | 1289 days | 35% |
| Jesse & Jeanie | 10/10 | 1866 days | 8% |
| Jodie Hick | 10/10 | 1897 days | 8% |
| Helene McGrath | 10/10 | 1897 days | 8% |
| Peter Holmes | 10/10 | 1897 days | 8% |
| Grey Wilson | 10/10 | 1897 days | 8% |
| Robert Evans | 10/10 | 1927 days | 8% |
| Julia and Iain Smith | 10/10 | 1958 days | 7% |
| Iain and Virginia MacEwan | 9/10 | 1958 days | 7% |
| Geoff J | 10/10 | 1988 days | 7% |
| Nadia | 10/10 | 1988 days | 7% |
| Jo & Geoff | 10/10 | 1988 days | 7% |
| Nigel Bruce | 10/10 | 1988 days | 7% |
| Maree Keane | 10/10 | 1988 days | 7% |
| Kerry Maxwell | 8/10 | 1988 days | 7% |
| Kathy Gilbert | 10/10 | 1988 days | 7% |
| Matias Fuenzalida | 10/10 | 1988 days | 7% |
| Matt | 10/10 | 1988 days | 7% |
| Adrian | 10/10 | 1988 days | 7% |
| Roger | 9/10 | 2019 days | 7% |
| Arthur Grant | 10/10 | 2019 days | 7% |
| Ann-Marie Ryan | 10/10 | 2019 days | 7% |
| Brian and Roberta | 10/10 | 2019 days | 7% |
| Greg & Vicki | 10/10 | 2019 days | 7% |
| John | 10/10 | 2019 days | 7% |
| Claire Wairau | 10/10 | 2019 days | 7% |
| Jeanette & Goeff England | 9/10 | 2047 days | 7% |
| micha | 9/10 | 2047 days | 7% |
| Dave | 9/10 | 2047 days | 7% |
| Adam Darby | 9/10 | 2078 days | 7% |
| Margy | 10/10 | 2078 days | 7% |
| Andrea | 10/10 | 2078 days | 7% |
| MARY | 10/10 | 2078 days | 7% |
| Lara Plumtree | 9/10 | 2078 days | 7% |
| Chad Carter | 10/10 | 2078 days | 7% |
| Stacey Houkamau | 10/10 | 2109 days | 7% |
| Royden Motu | 8/10 | 2109 days | 7% |
| Rachael Moon | 10/10 | 2139 days | 7% |
| Jean McDonald | 10/10 | 2139 days | 7% |
| Erica Mcnamara | 10/10 | 2170 days | 7% |
| Tony Bolderston | 9/10 | 2170 days | 7% |
| François | 10/10 | 2170 days | 7% |
| Allan Sykes | 10/10 | 2170 days | 7% |
| Mick and Janine | 10/10 | 2170 days | 7% |
| De'arne Yorke | 10/10 | 2170 days | 7% |
| Michelle McMurtry | 10/10 | 2170 days | 7% |
| Haley Blackwell | 10/10 | 2170 days | 7% |
| Sharon Cole | 10/10 | 2170 days | 7% |
| gary chambers | 9/10 | 2170 days | 7% |
| Karen Hutchinson | 10/10 | 2170 days | 7% |
| Fran | 10/10 | 2170 days | 7% |
| Simon Garlick | 10/10 | 2200 days | 7% |
| Annalies Donald | 10/10 | 2200 days | 7% |
| Joanne | 10/10 | 2200 days | 7% |
| A & D de Bruin | 10/10 | 2200 days | 7% |
| She and Vinz | 10/10 | 2200 days | 7% |
| Herb & Kirsty Rihari | 10/10 | 2200 days | 7% |
| Aaron Wright | 10/10 | 2200 days | 7% |
| Tom and Whanau ( family ) | 10/10 | 2200 days | 7% |
| Ric & Sherrie | 10/10 | 2231 days | 7% |
| Katie | 10/10 | 2231 days | 7% |
| Roi Minhinnick | 10/10 | 2231 days | 7% |
| Peter Moosman and Kairyn Smith | 10/10 | 2231 days | 7% |
| barry julian | 10/10 | 2231 days | 7% |
| Jason | 10/10 | 2231 days | 7% |
| Jess J Sutch | 10/10 | 2262 days | 6% |
| Gross Family | 8/10 | 2262 days | 6% |
| Derek He | 10/10 | 2262 days | 6% |
| Shirley Potiki | 10/10 | 2262 days | 6% |
| MARION HAYNES | 9/10 | 2262 days | 6% |
| Kerran and Will | 10/10 | 2292 days | 6% |
| Cathryn Wood | 10/10 | 2292 days | 6% |
| Grainne | 9/10 | 2292 days | 6% |
| Herb & Kirsty Rihari | 10/10 | 2292 days | 6% |
| Daniel Lewin | 10/10 | 2353 days | 6% |
| jordi Llovera Bergó | 10/10 | 2384 days | 6% |
| Iwan | 10/10 | 2384 days | 6% |
| Stuart Lurc | 10/10 | 2384 days | 6% |
| Niral Patel | 10/10 | 2384 days | 6% |
| Claire Feeney | 10/10 | 2413 days | 6% |
| Heather Jamieson | 10/10 | 2413 days | 6% |
| Cathy Wilson | 10/10 | 2413 days | 6% |
| Kim Parrish | 10/10 | 2413 days | 6% |
| Jen Breuni | 10/10 | 2413 days | 6% |
| Claes Justesen | 10/10 | 2413 days | 6% |
| Fredrik L | 10/10 | 2413 days | 6% |
| Caroline | 10/10 | 2413 days | 6% |
| Shelley | 10/10 | 2444 days | 6% |
| Yariv Rachmani | 10/10 | 2444 days | 6% |
| Izzie | 10/10 | 2444 days | 6% |
| James Stopford | 10/10 | 2444 days | 6% |
| jesper smed hedegaard | 10/10 | 2444 days | 6% |
| Jessica Butler | 9/10 | 2444 days | 6% |
| Peter Mocko | 10/10 | 2444 days | 6% |
| Janice Pool | 10/10 | 2475 days | 6% |
| Sharon Gibbons | 10/10 | 2475 days | 6% |
| Damian Hughes | 10/10 | 2475 days | 6% |
| Malin Graas | 10/10 | 2475 days | 6% |
| DAMIEN BENARD | 10/10 | 2505 days | 6% |
| Jono | 10/10 | 2505 days | 6% |
| Dani & Matt | 10/10 | 2505 days | 6% |
| cristina ordas | 10/10 | 2505 days | 6% |
| kaaren.vand@gmail.com | 10/10 | 2566 days | 5% |
| Matthew Pan | 10/10 | 2566 days | 5% |
| Trina Newbold | 10/10 | 2566 days | 5% |
| Chala Chase | 10/10 | 2597 days | 5% |
| Txell Soy | 10/10 | 2597 days | 5% |
| Rokiah Adam | 10/10 | 2658 days | 5% |
| Rick Fontaine | 10/10 | 2689 days | 5% |
| enrique bekerle | 10/10 | 2689 days | 5% |
| Francis T | 10/10 | 2689 days | 5% |
| Michelle Williams | 10/10 | 2689 days | 5% |
| SUE BOOKER | 10/10 | 2719 days | 5% |
| Dusty Miller | 10/10 | 2719 days | 5% |
| Josh P. | 10/10 | 2719 days | 5% |
| Martin Arnold | 10/10 | 2719 days | 5% |
| Mario Koenig | 10/10 | 2719 days | 5% |
| JHN | 10/10 | 2719 days | 5% |
| Vinesh | 10/10 | 2719 days | 5% |
| Will Langdon | 10/10 | 2719 days | 5% |
| Daniel Soares | 9/10 | 2750 days | 5% |
| Kerry Morris & Barny Harper | 10/10 | 2750 days | 5% |
| Kees en Jacqueline | 10/10 | 2750 days | 5% |
| Kasey Hope | 9/10 | 2750 days | 5% |
| Jonathan Tan | 10/10 | 2750 days | 5% |
| Joanna Duncan | 9/10 | 2750 days | 5% |
| Niki | 10/10 | 2750 days | 5% |
| Tuval Rabina | 10/10 | 2778 days | 5% |
| Adam Browne | 10/10 | 2778 days | 5% |
| Emily Petersen | 10/10 | 2778 days | 5% |
| Lisa McCullough | 10/10 | 2778 days | 5% |
| Simon Allam | 10/10 | 2778 days | 5% |
| ronald smael | 10/10 | 2778 days | 5% |
| Gabriele Kiessling | 10/10 | 2809 days | 5% |
| Marcus Vinicius Oliveira Andrade | 10/10 | 2809 days | 5% |
| Caroline Langen | 8/10 | 2809 days | 5% |
| Klaus Dieter Sowka | 10/10 | 2809 days | 5% |
| Jerome | 10/10 | 2809 days | 5% |
| Bo Chen | 10/10 | 2809 days | 5% |
| Bernhard Baumann | 10/10 | 2809 days | 5% |
| Maria | 10/10 | 2840 days | 5% |
| jay davies | 9/10 | 2840 days | 5% |
| Hannah Yeong | 10/10 | 2840 days | 5% |
| Phil Kramer | 9/10 | 2840 days | 5% |
| Susie Jacob | 10/10 | 2870 days | 4% |
| Armond Philmon | 10/10 | 2870 days | 4% |
| Marek Piasta | 10/10 | 2870 days | 4% |
| Martina | 9/10 | 2870 days | 4% |
| Carol Warrington | 7/10 | 2901 days | 4% |
| Sharon O'neill | 9/10 | 2901 days | 4% |
| Anna | 10/10 | 2931 days | 4% |
| Joao Almeida | 8/10 | 2962 days | 4% |
| jasper billings | 10/10 | 2993 days | 4% |
| Robert | 10/10 | 2993 days | 4% |
| Ray and Jan Charles | 9/10 | 3054 days | 4% |
| jenny goh | 10/10 | 3054 days | 4% |
| Belinda Morgan | 9/10 | 3084 days | 4% |
| Karl Cundall | 10/10 | 3084 days | 4% |
| Kim and Ron Tito | 9/10 | 3084 days | 4% |
| Lily | 10/10 | 3084 days | 4% |
| Vanessa Lonsdale | 10/10 | 3084 days | 4% |
| Bryce McKeown | 9/10 | 3084 days | 4% |
| Terence Withers | 8/10 | 3115 days | 4% |
| ELISE THOLLET | 10/10 | 3115 days | 4% |
| Cheryl & Michael Miller | 10/10 | 3115 days | 4% |
| AndyE | 10/10 | 3115 days | 4% |
| Joel Sayre | 10/10 | 3143 days | 4% |
| Tanya Duncan | 10/10 | 3174 days | 4% |
| Douglas Anderson | 8/10 | 3174 days | 3% |
| CATHRYN MCGRATH | 10/10 | 3205 days | 3% |
| Wouter Dillien | 10/10 | 3205 days | 3% |
| Jason Witheld | 10/10 | 3235 days | 3% |
| aga_lukasik | 10/10 | 3235 days | 3% |
| Jessica Eggleston | 10/10 | 3235 days | 3% |
| Tina Mcm | 9/10 | 3296 days | 3% |
| Ian Hutton | 9/10 | 3327 days | 3% |
| Steve Brennan | 9/10 | 3358 days | 3% |
| Zac James | 10/10 | 3358 days | 3% |
| Luke Bingle | 10/10 | 3358 days | 3% |
| Gareth Hale | 8/10 | 3388 days | 3% |
| Janiel Ternura | 10/10 | 3419 days | 3% |
| Michael Spicer | 10/10 | 3419 days | 3% |
| GARRY and MARIA Steele | 10/10 | 3449 days | 3% |
| Achim Schafer | 10/10 | 3449 days | 3% |
| Robert Darby | 10/10 | 3539 days | 2% |
| David Hocde | 10/10 | 3539 days | 2% |
| Lisa & Eric Brüggemann | 10/10 | 3539 days | 2% |
| Linda Stans | 10/10 | 3570 days | 2% |
| Maria Steele | 10/10 | 3600 days | 2% |
| Jaroslaw Lukasik | 10/10 | 3600 days | 2% |
| Andy Shilladay | 10/10 | 3600 days | 2% |
| Robyn Greening | 10/10 | 3631 days | 2% |
| Barbara Halberg | 8/10 | 3814 days | 1% |
| Sam Kydd | 9/10 | 3845 days | 1% |
| Jim Gifford | 10/10 | 3845 days | 1% |
| Josephine Chesby | 9/10 | 3874 days | 1% |
| Charlotte Stanbury | 10/10 | 3874 days | 1% |
| gerry white | 10/10 | 3874 days | 1% |
| Jeremy Bird | 10/10 | 3905 days | 1% |
| Margaret Hackett | 9/10 | 3905 days | 1% |
| Ty Birkett | 10/10 | 3936 days | 1% |
| Christopher Claes | 10/10 | 3966 days | 1% |
| Annette Vartha | 10/10 | 3997 days | 1% |
| Kimbee2015 | 9/10 | 4089 days | 1% |
| Lee Spinks | 9/10 | 4180 days | 0% |
| Liz Charles | 10/10 | 4180 days | 0% |
| Louise C | 10/10 | 4211 days | 0% |
| David Spriggs | 10/10 | 4211 days | 0% |
| Heinrich Ballhaus | 10/10 | 4239 days | 0% |
| Jennifer Greenholt | 10/10 | 4270 days | 0% |
| Jayson Herewini | 9/10 | 4270 days | 0% |
| Michael Michael and Claudia | 10/10 | 4270 days | 0% |
| Fiona Whyte | 10/10 | 4270 days | 0% |
| Chris & Anne | 10/10 | 4392 days | 1% |
| Craig Dunphy | 10/10 | 4635 days | 1% |
| Eric T. | 10/10 | 4666 days | 1% |
| Emily | 10/10 | 4696 days | 1% |
| Brian | 10/10 | 4696 days | 1% |
| bren Herbert | 10/10 | 4727 days | 1% |
| Johan Sundstrom | 10/10 | 5000 days | 1% |
| smarcantonio | 9/10 | 5061 days | 1% |
| Sadie | 10/10 | 5184 days | 1% |
| LindaA | 10/10 | 5427 days | 1% |
| Long | 10/10 | 5611 days | 1% |
| lindacb | 10/10 | 5672 days | 1% |
| jm_1879 | 8/10 | 5700 days | 1% |
| SueHarvey | 10/10 | 5700 days | 1% |
| jojohnson | 9/10 | 5731 days | 1% |
| TinaC | 9/10 | 5731 days | 1% |
| tonyhughes | 10/10 | 5731 days | 1% |
| bothmer | 9/10 | 5762 days | 1% |
| Jim_Gifford | 10/10 | 5823 days | 1% |
| Peter | 6/10 | 6388 days | 0% |
| Peter Aston | 8/10 | 6763 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.99% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 84 days. The Kiwi Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Motorhomes experience has been adjusted for 142 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 139 | -1.95% |
| 140 | -1.96% |
| 141 | -1.98% |
| 142 | -1.99% |
| 143 | -2.01% |
| 144 | -2.02% |
| 145 | -2.03% |
| … | … |
Balancing Adjustment
1.86% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.