Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Motorhomes
Valid Reviews
240 Valid Reviews
The Kiwi Motorhomes experience has a total of 248 reviews. There are 240 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 240 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 240 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 187 |
|
78% |
| 9/10 | 36 |
|
15% |
| 8/10 | 11 |
|
5% |
| 7/10 | 1 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 3 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.33% Average
The raw data average (mean) for all the Kiwi Motorhomes valid reviews is 96.33% and is based on 240 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
88.55%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Tignor | 5/10 | 425 days | 100% |
| Judy | 2/10 | 762 days | 44% |
| Carolyn Petro | 5/10 | 762 days | 74% |
| Tom | 5/10 | 883 days | 62% |
| Rachel | 10/10 | 1006 days | 63% |
| Andrew Sykes | 10/10 | 1128 days | 48% |
| John Booth | 10/10 | 1128 days | 48% |
| Jesse & Jeanie | 10/10 | 1705 days | 8% |
| Jodie Hick | 10/10 | 1736 days | 8% |
| Helene McGrath | 10/10 | 1736 days | 8% |
| Peter Holmes | 10/10 | 1736 days | 8% |
| Grey Wilson | 10/10 | 1736 days | 8% |
| Robert Evans | 10/10 | 1766 days | 7% |
| Julia and Iain Smith | 10/10 | 1797 days | 7% |
| Iain and Virginia MacEwan | 9/10 | 1797 days | 7% |
| Geoff J | 10/10 | 1827 days | 7% |
| Nadia | 10/10 | 1827 days | 7% |
| Jo & Geoff | 10/10 | 1827 days | 7% |
| Nigel Bruce | 10/10 | 1827 days | 7% |
| Maree Keane | 10/10 | 1827 days | 7% |
| Kerry Maxwell | 8/10 | 1827 days | 7% |
| Kathy Gilbert | 10/10 | 1827 days | 7% |
| Matias Fuenzalida | 10/10 | 1827 days | 7% |
| Matt | 10/10 | 1827 days | 7% |
| Adrian | 10/10 | 1827 days | 7% |
| Roger | 9/10 | 1858 days | 7% |
| Arthur Grant | 10/10 | 1858 days | 7% |
| Ann-Marie Ryan | 10/10 | 1858 days | 7% |
| Brian and Roberta | 10/10 | 1858 days | 7% |
| Greg & Vicki | 10/10 | 1858 days | 7% |
| John | 10/10 | 1858 days | 7% |
| Claire Wairau | 10/10 | 1858 days | 7% |
| Jeanette & Goeff England | 9/10 | 1886 days | 7% |
| micha | 9/10 | 1886 days | 7% |
| Dave | 9/10 | 1886 days | 7% |
| Adam Darby | 9/10 | 1917 days | 7% |
| Margy | 10/10 | 1917 days | 7% |
| Andrea | 10/10 | 1917 days | 7% |
| MARY | 10/10 | 1917 days | 7% |
| Lara Plumtree | 9/10 | 1917 days | 7% |
| Chad Carter | 10/10 | 1917 days | 7% |
| Stacey Houkamau | 10/10 | 1948 days | 7% |
| Royden Motu | 8/10 | 1948 days | 6% |
| Rachael Moon | 10/10 | 1978 days | 6% |
| Jean McDonald | 10/10 | 1978 days | 6% |
| Erica Mcnamara | 10/10 | 2009 days | 6% |
| Tony Bolderston | 9/10 | 2009 days | 6% |
| François | 10/10 | 2009 days | 6% |
| Allan Sykes | 10/10 | 2009 days | 6% |
| Mick and Janine | 10/10 | 2009 days | 6% |
| De'arne Yorke | 10/10 | 2009 days | 6% |
| Michelle McMurtry | 10/10 | 2009 days | 6% |
| Haley Blackwell | 10/10 | 2009 days | 6% |
| Sharon Cole | 10/10 | 2009 days | 6% |
| gary chambers | 9/10 | 2009 days | 6% |
| Karen Hutchinson | 10/10 | 2009 days | 6% |
| Fran | 10/10 | 2009 days | 6% |
| Simon Garlick | 10/10 | 2039 days | 6% |
| Annalies Donald | 10/10 | 2039 days | 6% |
| Joanne | 10/10 | 2039 days | 6% |
| A & D de Bruin | 10/10 | 2039 days | 6% |
| She and Vinz | 10/10 | 2039 days | 6% |
| Herb & Kirsty Rihari | 10/10 | 2039 days | 6% |
| Aaron Wright | 10/10 | 2039 days | 6% |
| Tom and Whanau ( family ) | 10/10 | 2039 days | 6% |
| Ric & Sherrie | 10/10 | 2070 days | 6% |
| Katie | 10/10 | 2070 days | 6% |
| Roi Minhinnick | 10/10 | 2070 days | 6% |
| Peter Moosman and Kairyn Smith | 10/10 | 2070 days | 6% |
| barry julian | 10/10 | 2070 days | 6% |
| Jason | 10/10 | 2070 days | 6% |
| Jess J Sutch | 10/10 | 2101 days | 6% |
| Gross Family | 8/10 | 2101 days | 6% |
| Derek He | 10/10 | 2101 days | 6% |
| Shirley Potiki | 10/10 | 2101 days | 6% |
| MARION HAYNES | 9/10 | 2101 days | 6% |
| Kerran and Will | 10/10 | 2131 days | 6% |
| Cathryn Wood | 10/10 | 2131 days | 6% |
| Grainne | 9/10 | 2131 days | 6% |
| Herb & Kirsty Rihari | 10/10 | 2131 days | 6% |
| Daniel Lewin | 10/10 | 2192 days | 6% |
| jordi Llovera Bergó | 10/10 | 2223 days | 6% |
| Iwan | 10/10 | 2223 days | 6% |
| Stuart Lurc | 10/10 | 2223 days | 6% |
| Niral Patel | 10/10 | 2223 days | 6% |
| Claire Feeney | 10/10 | 2252 days | 6% |
| Heather Jamieson | 10/10 | 2252 days | 6% |
| Cathy Wilson | 10/10 | 2252 days | 6% |
| Kim Parrish | 10/10 | 2252 days | 6% |
| Jen Breuni | 10/10 | 2252 days | 6% |
| Claes Justesen | 10/10 | 2252 days | 6% |
| Fredrik L | 10/10 | 2252 days | 6% |
| Caroline | 10/10 | 2252 days | 6% |
| Shelley | 10/10 | 2283 days | 6% |
| Yariv Rachmani | 10/10 | 2283 days | 6% |
| Izzie | 10/10 | 2283 days | 6% |
| James Stopford | 10/10 | 2283 days | 6% |
| jesper smed hedegaard | 10/10 | 2283 days | 6% |
| Jessica Butler | 9/10 | 2283 days | 6% |
| Peter Mocko | 10/10 | 2283 days | 6% |
| Janice Pool | 10/10 | 2314 days | 6% |
| Sharon Gibbons | 10/10 | 2314 days | 6% |
| Damian Hughes | 10/10 | 2314 days | 6% |
| Malin Graas | 10/10 | 2314 days | 6% |
| DAMIEN BENARD | 10/10 | 2344 days | 5% |
| Jono | 10/10 | 2344 days | 5% |
| Dani & Matt | 10/10 | 2344 days | 5% |
| cristina ordas | 10/10 | 2344 days | 5% |
| kaaren.vand@gmail.com | 10/10 | 2405 days | 5% |
| Matthew Pan | 10/10 | 2405 days | 5% |
| Trina Newbold | 10/10 | 2405 days | 5% |
| Chala Chase | 10/10 | 2436 days | 5% |
| Txell Soy | 10/10 | 2436 days | 5% |
| Rokiah Adam | 10/10 | 2497 days | 5% |
| Rick Fontaine | 10/10 | 2528 days | 5% |
| enrique bekerle | 10/10 | 2528 days | 5% |
| Francis T | 10/10 | 2528 days | 5% |
| Michelle Williams | 10/10 | 2528 days | 5% |
| SUE BOOKER | 10/10 | 2558 days | 5% |
| Dusty Miller | 10/10 | 2558 days | 5% |
| Josh P. | 10/10 | 2558 days | 5% |
| Martin Arnold | 10/10 | 2558 days | 5% |
| Mario Koenig | 10/10 | 2558 days | 5% |
| JHN | 10/10 | 2558 days | 5% |
| Vinesh | 10/10 | 2558 days | 5% |
| Will Langdon | 10/10 | 2558 days | 5% |
| Daniel Soares | 9/10 | 2589 days | 5% |
| Kerry Morris & Barny Harper | 10/10 | 2589 days | 5% |
| Kees en Jacqueline | 10/10 | 2589 days | 5% |
| Kasey Hope | 9/10 | 2589 days | 5% |
| Jonathan Tan | 10/10 | 2589 days | 5% |
| Joanna Duncan | 9/10 | 2589 days | 5% |
| Niki | 10/10 | 2589 days | 5% |
| Tuval Rabina | 10/10 | 2617 days | 5% |
| Adam Browne | 10/10 | 2617 days | 5% |
| Emily Petersen | 10/10 | 2617 days | 5% |
| Lisa McCullough | 10/10 | 2617 days | 5% |
| Simon Allam | 10/10 | 2617 days | 5% |
| ronald smael | 10/10 | 2617 days | 5% |
| Gabriele Kiessling | 10/10 | 2648 days | 5% |
| Marcus Vinicius Oliveira Andrade | 10/10 | 2648 days | 5% |
| Caroline Langen | 8/10 | 2648 days | 4% |
| Klaus Dieter Sowka | 10/10 | 2648 days | 5% |
| Jerome | 10/10 | 2648 days | 5% |
| Bo Chen | 10/10 | 2648 days | 5% |
| Bernhard Baumann | 10/10 | 2648 days | 5% |
| Maria | 10/10 | 2679 days | 4% |
| jay davies | 9/10 | 2679 days | 4% |
| Hannah Yeong | 10/10 | 2679 days | 4% |
| Phil Kramer | 9/10 | 2679 days | 4% |
| Susie Jacob | 10/10 | 2709 days | 4% |
| Armond Philmon | 10/10 | 2709 days | 4% |
| Marek Piasta | 10/10 | 2709 days | 4% |
| Martina | 9/10 | 2709 days | 4% |
| Carol Warrington | 7/10 | 2740 days | 4% |
| Sharon O'neill | 9/10 | 2740 days | 4% |
| Anna | 10/10 | 2770 days | 4% |
| Joao Almeida | 8/10 | 2801 days | 4% |
| jasper billings | 10/10 | 2832 days | 4% |
| Robert | 10/10 | 2832 days | 4% |
| Ray and Jan Charles | 9/10 | 2893 days | 4% |
| jenny goh | 10/10 | 2893 days | 4% |
| Belinda Morgan | 9/10 | 2923 days | 4% |
| Karl Cundall | 10/10 | 2923 days | 4% |
| Kim and Ron Tito | 9/10 | 2923 days | 4% |
| Lily | 10/10 | 2923 days | 4% |
| Vanessa Lonsdale | 10/10 | 2923 days | 4% |
| Bryce McKeown | 9/10 | 2923 days | 4% |
| Terence Withers | 8/10 | 2954 days | 4% |
| ELISE THOLLET | 10/10 | 2954 days | 4% |
| Cheryl & Michael Miller | 10/10 | 2954 days | 4% |
| AndyE | 10/10 | 2954 days | 4% |
| Joel Sayre | 10/10 | 2982 days | 4% |
| Tanya Duncan | 10/10 | 3013 days | 4% |
| Douglas Anderson | 8/10 | 3013 days | 3% |
| CATHRYN MCGRATH | 10/10 | 3044 days | 3% |
| Wouter Dillien | 10/10 | 3044 days | 3% |
| Jason Witheld | 10/10 | 3074 days | 3% |
| aga_lukasik | 10/10 | 3074 days | 3% |
| Jessica Eggleston | 10/10 | 3074 days | 3% |
| Tina Mcm | 9/10 | 3135 days | 3% |
| Ian Hutton | 9/10 | 3166 days | 3% |
| Steve Brennan | 9/10 | 3197 days | 3% |
| Zac James | 10/10 | 3197 days | 3% |
| Luke Bingle | 10/10 | 3197 days | 3% |
| Gareth Hale | 8/10 | 3227 days | 3% |
| Janiel Ternura | 10/10 | 3258 days | 3% |
| Michael Spicer | 10/10 | 3258 days | 3% |
| GARRY and MARIA Steele | 10/10 | 3288 days | 3% |
| Achim Schafer | 10/10 | 3288 days | 3% |
| Robert Darby | 10/10 | 3378 days | 2% |
| David Hocde | 10/10 | 3378 days | 2% |
| Lisa & Eric Brüggemann | 10/10 | 3378 days | 2% |
| Linda Stans | 10/10 | 3409 days | 2% |
| Maria Steele | 10/10 | 3439 days | 2% |
| Jaroslaw Lukasik | 10/10 | 3439 days | 2% |
| Andy Shilladay | 10/10 | 3439 days | 2% |
| Robyn Greening | 10/10 | 3470 days | 2% |
| Barbara Halberg | 8/10 | 3653 days | 2% |
| Sam Kydd | 9/10 | 3684 days | 2% |
| Jim Gifford | 10/10 | 3684 days | 2% |
| Josephine Chesby | 9/10 | 3713 days | 1% |
| Charlotte Stanbury | 10/10 | 3713 days | 1% |
| gerry white | 10/10 | 3713 days | 1% |
| Jeremy Bird | 10/10 | 3744 days | 1% |
| Margaret Hackett | 9/10 | 3744 days | 1% |
| Ty Birkett | 10/10 | 3775 days | 1% |
| Christopher Claes | 10/10 | 3805 days | 1% |
| Annette Vartha | 10/10 | 3836 days | 1% |
| Kimbee2015 | 9/10 | 3928 days | 1% |
| Lee Spinks | 9/10 | 4019 days | 1% |
| Liz Charles | 10/10 | 4019 days | 1% |
| Louise C | 10/10 | 4050 days | 1% |
| David Spriggs | 10/10 | 4050 days | 1% |
| Heinrich Ballhaus | 10/10 | 4078 days | 0% |
| Jennifer Greenholt | 10/10 | 4109 days | 0% |
| Jayson Herewini | 9/10 | 4109 days | 0% |
| Michael Michael and Claudia | 10/10 | 4109 days | 0% |
| Fiona Whyte | 10/10 | 4109 days | 0% |
| Chris & Anne | 10/10 | 4231 days | 0% |
| Craig Dunphy | 10/10 | 4474 days | 1% |
| Eric T. | 10/10 | 4505 days | 1% |
| Emily | 10/10 | 4535 days | 1% |
| Brian | 10/10 | 4535 days | 1% |
| bren Herbert | 10/10 | 4566 days | 1% |
| Johan Sundstrom | 10/10 | 4839 days | 1% |
| smarcantonio | 9/10 | 4900 days | 1% |
| Sadie | 10/10 | 5023 days | 1% |
| LindaA | 10/10 | 5266 days | 1% |
| Long | 10/10 | 5450 days | 1% |
| lindacb | 10/10 | 5511 days | 1% |
| jm_1879 | 8/10 | 5539 days | 1% |
| SueHarvey | 10/10 | 5539 days | 1% |
| jojohnson | 9/10 | 5570 days | 1% |
| TinaC | 9/10 | 5570 days | 1% |
| tonyhughes | 10/10 | 5570 days | 1% |
| bothmer | 9/10 | 5601 days | 1% |
| Jim_Gifford | 10/10 | 5662 days | 1% |
| Peter | 6/10 | 6226 days | 0% |
| Peter Aston | 8/10 | 6602 days | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.72% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 60 days. The Kiwi Motorhomes experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Motorhomes experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.66% |
| 198 | -3.68% |
| 199 | -3.70% |
| 200 | -3.72% |
| 201 | -3.74% |
| 202 | -3.76% |
| 203 | -3.77% |
| … | … |
Balancing Adjustment
2.52% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
77%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.