Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Motorhomes
Valid Reviews
241 Valid Reviews
The Kiwi Motorhomes experience has a total of 249 reviews. There are 241 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 241 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 241 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 188 |
|
78% |
| 9/10 | 36 |
|
15% |
| 8/10 | 11 |
|
5% |
| 7/10 | 1 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 3 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.35% Average
The raw data average (mean) for all the Kiwi Motorhomes valid reviews is 96.35% and is based on 241 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
89.65%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Tignor | 5/10 | 556 days | 100% |
| Judy | 2/10 | 893 days | 39% |
| Carolyn Petro | 5/10 | 893 days | 66% |
| Susan | 10/10 | 893 days | 87% |
| Tom | 5/10 | 1014 days | 52% |
| Rachel | 10/10 | 1137 days | 51% |
| Andrew Sykes | 10/10 | 1259 days | 37% |
| John Booth | 10/10 | 1259 days | 37% |
| Jesse & Jeanie | 10/10 | 1836 days | 8% |
| Jodie Hick | 10/10 | 1867 days | 8% |
| Helene McGrath | 10/10 | 1867 days | 8% |
| Peter Holmes | 10/10 | 1867 days | 8% |
| Grey Wilson | 10/10 | 1867 days | 8% |
| Robert Evans | 10/10 | 1897 days | 8% |
| Julia and Iain Smith | 10/10 | 1928 days | 8% |
| Iain and Virginia MacEwan | 9/10 | 1928 days | 8% |
| Geoff J | 10/10 | 1958 days | 7% |
| Nadia | 10/10 | 1958 days | 7% |
| Jo & Geoff | 10/10 | 1958 days | 7% |
| Nigel Bruce | 10/10 | 1958 days | 7% |
| Maree Keane | 10/10 | 1958 days | 7% |
| Kerry Maxwell | 8/10 | 1958 days | 7% |
| Kathy Gilbert | 10/10 | 1958 days | 7% |
| Matias Fuenzalida | 10/10 | 1958 days | 7% |
| Matt | 10/10 | 1958 days | 7% |
| Adrian | 10/10 | 1958 days | 7% |
| Roger | 9/10 | 1989 days | 7% |
| Arthur Grant | 10/10 | 1989 days | 7% |
| Ann-Marie Ryan | 10/10 | 1989 days | 7% |
| Brian and Roberta | 10/10 | 1989 days | 7% |
| Greg & Vicki | 10/10 | 1989 days | 7% |
| John | 10/10 | 1989 days | 7% |
| Claire Wairau | 10/10 | 1989 days | 7% |
| Jeanette & Goeff England | 9/10 | 2017 days | 7% |
| micha | 9/10 | 2017 days | 7% |
| Dave | 9/10 | 2017 days | 7% |
| Adam Darby | 9/10 | 2048 days | 7% |
| Margy | 10/10 | 2048 days | 7% |
| Andrea | 10/10 | 2048 days | 7% |
| MARY | 10/10 | 2048 days | 7% |
| Lara Plumtree | 9/10 | 2048 days | 7% |
| Chad Carter | 10/10 | 2048 days | 7% |
| Stacey Houkamau | 10/10 | 2079 days | 7% |
| Royden Motu | 8/10 | 2079 days | 7% |
| Rachael Moon | 10/10 | 2109 days | 7% |
| Jean McDonald | 10/10 | 2109 days | 7% |
| Erica Mcnamara | 10/10 | 2140 days | 7% |
| Tony Bolderston | 9/10 | 2140 days | 7% |
| François | 10/10 | 2140 days | 7% |
| Allan Sykes | 10/10 | 2140 days | 7% |
| Mick and Janine | 10/10 | 2140 days | 7% |
| De'arne Yorke | 10/10 | 2140 days | 7% |
| Michelle McMurtry | 10/10 | 2140 days | 7% |
| Haley Blackwell | 10/10 | 2140 days | 7% |
| Sharon Cole | 10/10 | 2140 days | 7% |
| gary chambers | 9/10 | 2140 days | 7% |
| Karen Hutchinson | 10/10 | 2140 days | 7% |
| Fran | 10/10 | 2140 days | 7% |
| Simon Garlick | 10/10 | 2169 days | 7% |
| Annalies Donald | 10/10 | 2170 days | 7% |
| Joanne | 10/10 | 2170 days | 7% |
| A & D de Bruin | 10/10 | 2170 days | 7% |
| She and Vinz | 10/10 | 2170 days | 7% |
| Herb & Kirsty Rihari | 10/10 | 2170 days | 7% |
| Aaron Wright | 10/10 | 2170 days | 7% |
| Tom and Whanau ( family ) | 10/10 | 2170 days | 7% |
| Ric & Sherrie | 10/10 | 2201 days | 7% |
| Katie | 10/10 | 2201 days | 7% |
| Roi Minhinnick | 10/10 | 2201 days | 7% |
| Peter Moosman and Kairyn Smith | 10/10 | 2201 days | 7% |
| barry julian | 10/10 | 2201 days | 7% |
| Jason | 10/10 | 2201 days | 7% |
| Jess J Sutch | 10/10 | 2232 days | 7% |
| Gross Family | 8/10 | 2232 days | 7% |
| Derek He | 10/10 | 2232 days | 7% |
| Shirley Potiki | 10/10 | 2232 days | 7% |
| MARION HAYNES | 9/10 | 2232 days | 7% |
| Kerran and Will | 10/10 | 2262 days | 7% |
| Cathryn Wood | 10/10 | 2262 days | 7% |
| Grainne | 9/10 | 2262 days | 6% |
| Herb & Kirsty Rihari | 10/10 | 2262 days | 7% |
| Daniel Lewin | 10/10 | 2322 days | 6% |
| jordi Llovera Bergó | 10/10 | 2353 days | 6% |
| Iwan | 10/10 | 2354 days | 6% |
| Stuart Lurc | 10/10 | 2354 days | 6% |
| Niral Patel | 10/10 | 2354 days | 6% |
| Claire Feeney | 10/10 | 2382 days | 6% |
| Heather Jamieson | 10/10 | 2383 days | 6% |
| Cathy Wilson | 10/10 | 2383 days | 6% |
| Kim Parrish | 10/10 | 2383 days | 6% |
| Jen Breuni | 10/10 | 2383 days | 6% |
| Claes Justesen | 10/10 | 2383 days | 6% |
| Fredrik L | 10/10 | 2383 days | 6% |
| Caroline | 10/10 | 2383 days | 6% |
| Shelley | 10/10 | 2414 days | 6% |
| Yariv Rachmani | 10/10 | 2414 days | 6% |
| Izzie | 10/10 | 2414 days | 6% |
| James Stopford | 10/10 | 2414 days | 6% |
| jesper smed hedegaard | 10/10 | 2414 days | 6% |
| Jessica Butler | 9/10 | 2414 days | 6% |
| Peter Mocko | 10/10 | 2414 days | 6% |
| Janice Pool | 10/10 | 2445 days | 6% |
| Sharon Gibbons | 10/10 | 2445 days | 6% |
| Damian Hughes | 10/10 | 2445 days | 6% |
| Malin Graas | 10/10 | 2445 days | 6% |
| DAMIEN BENARD | 10/10 | 2475 days | 6% |
| Jono | 10/10 | 2475 days | 6% |
| Dani & Matt | 10/10 | 2475 days | 6% |
| cristina ordas | 10/10 | 2475 days | 6% |
| kaaren.vand@gmail.com | 10/10 | 2536 days | 6% |
| Matthew Pan | 10/10 | 2536 days | 6% |
| Trina Newbold | 10/10 | 2536 days | 6% |
| Chala Chase | 10/10 | 2566 days | 6% |
| Txell Soy | 10/10 | 2567 days | 6% |
| Rokiah Adam | 10/10 | 2628 days | 5% |
| Rick Fontaine | 10/10 | 2658 days | 5% |
| enrique bekerle | 10/10 | 2659 days | 5% |
| Francis T | 10/10 | 2659 days | 5% |
| Michelle Williams | 10/10 | 2659 days | 5% |
| SUE BOOKER | 10/10 | 2689 days | 5% |
| Dusty Miller | 10/10 | 2689 days | 5% |
| Josh P. | 10/10 | 2689 days | 5% |
| Martin Arnold | 10/10 | 2689 days | 5% |
| Mario Koenig | 10/10 | 2689 days | 5% |
| JHN | 10/10 | 2689 days | 5% |
| Vinesh | 10/10 | 2689 days | 5% |
| Will Langdon | 10/10 | 2689 days | 5% |
| Daniel Soares | 9/10 | 2719 days | 5% |
| Kerry Morris & Barny Harper | 10/10 | 2720 days | 5% |
| Kees en Jacqueline | 10/10 | 2720 days | 5% |
| Kasey Hope | 9/10 | 2720 days | 5% |
| Jonathan Tan | 10/10 | 2720 days | 5% |
| Joanna Duncan | 9/10 | 2720 days | 5% |
| Niki | 10/10 | 2720 days | 5% |
| Tuval Rabina | 10/10 | 2747 days | 5% |
| Adam Browne | 10/10 | 2748 days | 5% |
| Emily Petersen | 10/10 | 2748 days | 5% |
| Lisa McCullough | 10/10 | 2748 days | 5% |
| Simon Allam | 10/10 | 2748 days | 5% |
| ronald smael | 10/10 | 2748 days | 5% |
| Gabriele Kiessling | 10/10 | 2778 days | 5% |
| Marcus Vinicius Oliveira Andrade | 10/10 | 2778 days | 5% |
| Caroline Langen | 8/10 | 2778 days | 5% |
| Klaus Dieter Sowka | 10/10 | 2778 days | 5% |
| Jerome | 10/10 | 2779 days | 5% |
| Bo Chen | 10/10 | 2779 days | 5% |
| Bernhard Baumann | 10/10 | 2779 days | 5% |
| Maria | 10/10 | 2810 days | 5% |
| jay davies | 9/10 | 2810 days | 5% |
| Hannah Yeong | 10/10 | 2810 days | 5% |
| Phil Kramer | 9/10 | 2810 days | 5% |
| Susie Jacob | 10/10 | 2839 days | 5% |
| Armond Philmon | 10/10 | 2840 days | 5% |
| Marek Piasta | 10/10 | 2840 days | 5% |
| Martina | 9/10 | 2840 days | 5% |
| Carol Warrington | 7/10 | 2870 days | 4% |
| Sharon O'neill | 9/10 | 2870 days | 5% |
| Anna | 10/10 | 2901 days | 5% |
| Joao Almeida | 8/10 | 2932 days | 4% |
| jasper billings | 10/10 | 2962 days | 4% |
| Robert | 10/10 | 2963 days | 4% |
| Ray and Jan Charles | 9/10 | 3024 days | 4% |
| jenny goh | 10/10 | 3024 days | 4% |
| Belinda Morgan | 9/10 | 3053 days | 4% |
| Karl Cundall | 10/10 | 3053 days | 4% |
| Kim and Ron Tito | 9/10 | 3053 days | 4% |
| Lily | 10/10 | 3054 days | 4% |
| Vanessa Lonsdale | 10/10 | 3054 days | 4% |
| Bryce McKeown | 9/10 | 3054 days | 4% |
| Terence Withers | 8/10 | 3084 days | 4% |
| ELISE THOLLET | 10/10 | 3085 days | 4% |
| Cheryl & Michael Miller | 10/10 | 3085 days | 4% |
| AndyE | 10/10 | 3085 days | 4% |
| Joel Sayre | 10/10 | 3112 days | 4% |
| Tanya Duncan | 10/10 | 3143 days | 4% |
| Douglas Anderson | 8/10 | 3143 days | 4% |
| CATHRYN MCGRATH | 10/10 | 3174 days | 4% |
| Wouter Dillien | 10/10 | 3174 days | 4% |
| Jason Witheld | 10/10 | 3204 days | 4% |
| aga_lukasik | 10/10 | 3204 days | 4% |
| Jessica Eggleston | 10/10 | 3204 days | 4% |
| Tina Mcm | 9/10 | 3265 days | 3% |
| Ian Hutton | 9/10 | 3296 days | 3% |
| Steve Brennan | 9/10 | 3327 days | 3% |
| Zac James | 10/10 | 3327 days | 3% |
| Luke Bingle | 10/10 | 3327 days | 3% |
| Gareth Hale | 8/10 | 3358 days | 3% |
| Janiel Ternura | 10/10 | 3388 days | 3% |
| Michael Spicer | 10/10 | 3388 days | 3% |
| GARRY and MARIA Steele | 10/10 | 3418 days | 3% |
| Achim Schafer | 10/10 | 3418 days | 3% |
| Robert Darby | 10/10 | 3508 days | 3% |
| David Hocde | 10/10 | 3508 days | 3% |
| Lisa & Eric Brüggemann | 10/10 | 3508 days | 3% |
| Linda Stans | 10/10 | 3539 days | 3% |
| Maria Steele | 10/10 | 3569 days | 2% |
| Jaroslaw Lukasik | 10/10 | 3569 days | 2% |
| Andy Shilladay | 10/10 | 3569 days | 2% |
| Robyn Greening | 10/10 | 3600 days | 2% |
| Barbara Halberg | 8/10 | 3783 days | 2% |
| Sam Kydd | 9/10 | 3814 days | 2% |
| Jim Gifford | 10/10 | 3814 days | 2% |
| Josephine Chesby | 9/10 | 3843 days | 2% |
| Charlotte Stanbury | 10/10 | 3843 days | 2% |
| gerry white | 10/10 | 3844 days | 2% |
| Jeremy Bird | 10/10 | 3874 days | 2% |
| Margaret Hackett | 9/10 | 3874 days | 2% |
| Ty Birkett | 10/10 | 3906 days | 1% |
| Christopher Claes | 10/10 | 3935 days | 1% |
| Annette Vartha | 10/10 | 3966 days | 1% |
| Kimbee2015 | 9/10 | 4058 days | 1% |
| Lee Spinks | 9/10 | 4149 days | 1% |
| Liz Charles | 10/10 | 4149 days | 1% |
| Louise C | 10/10 | 4180 days | 1% |
| David Spriggs | 10/10 | 4181 days | 1% |
| Heinrich Ballhaus | 10/10 | 4208 days | 0% |
| Jennifer Greenholt | 10/10 | 4239 days | 0% |
| Jayson Herewini | 9/10 | 4239 days | 0% |
| Michael Michael and Claudia | 10/10 | 4239 days | 0% |
| Fiona Whyte | 10/10 | 4239 days | 0% |
| Chris & Anne | 10/10 | 4361 days | 0% |
| Craig Dunphy | 10/10 | 4605 days | 2% |
| Eric T. | 10/10 | 4636 days | 2% |
| Emily | 10/10 | 4665 days | 2% |
| Brian | 10/10 | 4666 days | 2% |
| bren Herbert | 10/10 | 4697 days | 2% |
| Johan Sundstrom | 10/10 | 4970 days | 2% |
| smarcantonio | 9/10 | 5031 days | 2% |
| Sadie | 10/10 | 5154 days | 2% |
| LindaA | 10/10 | 5397 days | 2% |
| Long | 10/10 | 5581 days | 2% |
| lindacb | 10/10 | 5642 days | 2% |
| jm_1879 | 8/10 | 5670 days | 2% |
| SueHarvey | 10/10 | 5670 days | 2% |
| jojohnson | 9/10 | 5701 days | 2% |
| TinaC | 9/10 | 5701 days | 2% |
| tonyhughes | 10/10 | 5701 days | 2% |
| bothmer | 9/10 | 5732 days | 2% |
| Jim_Gifford | 10/10 | 5793 days | 2% |
| Peter | 6/10 | 6357 days | 1% |
| Peter Aston | 8/10 | 6733 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.88% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 117 days. The Kiwi Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Motorhomes experience has been adjusted for 112 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 109 | -1.22% |
| 110 | -1.23% |
| 111 | -1.24% |
| 112 | -1.25% |
| 113 | -1.26% |
| 114 | -1.27% |
| 115 | -1.28% |
| … | … |
Balancing Adjustment
1.68% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.