Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Motorhomes
Valid Reviews
241 Valid Reviews
The Kiwi Motorhomes experience has a total of 249 reviews. There are 241 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 241 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 241 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 188 |
|
78% |
| 9/10 | 36 |
|
15% |
| 8/10 | 11 |
|
5% |
| 7/10 | 1 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 3 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.35% Average
The raw data average (mean) for all the Kiwi Motorhomes valid reviews is 96.35% and is based on 241 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
89.37%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Tignor | 5/10 | 485 days | 100% |
| Judy | 2/10 | 822 days | 42% |
| Carolyn Petro | 5/10 | 822 days | 71% |
| Susan | 10/10 | 822 days | 93% |
| Tom | 5/10 | 943 days | 57% |
| Rachel | 10/10 | 1066 days | 57% |
| Andrew Sykes | 10/10 | 1188 days | 42% |
| John Booth | 10/10 | 1188 days | 42% |
| Jesse & Jeanie | 10/10 | 1765 days | 8% |
| Jodie Hick | 10/10 | 1796 days | 7% |
| Helene McGrath | 10/10 | 1796 days | 7% |
| Peter Holmes | 10/10 | 1796 days | 7% |
| Grey Wilson | 10/10 | 1796 days | 7% |
| Robert Evans | 10/10 | 1826 days | 7% |
| Julia and Iain Smith | 10/10 | 1857 days | 7% |
| Iain and Virginia MacEwan | 9/10 | 1857 days | 7% |
| Geoff J | 10/10 | 1887 days | 7% |
| Nadia | 10/10 | 1887 days | 7% |
| Jo & Geoff | 10/10 | 1887 days | 7% |
| Nigel Bruce | 10/10 | 1887 days | 7% |
| Maree Keane | 10/10 | 1887 days | 7% |
| Kerry Maxwell | 8/10 | 1887 days | 7% |
| Kathy Gilbert | 10/10 | 1887 days | 7% |
| Matias Fuenzalida | 10/10 | 1887 days | 7% |
| Matt | 10/10 | 1887 days | 7% |
| Adrian | 10/10 | 1887 days | 7% |
| Roger | 9/10 | 1918 days | 7% |
| Arthur Grant | 10/10 | 1918 days | 7% |
| Ann-Marie Ryan | 10/10 | 1918 days | 7% |
| Brian and Roberta | 10/10 | 1918 days | 7% |
| Greg & Vicki | 10/10 | 1918 days | 7% |
| John | 10/10 | 1918 days | 7% |
| Claire Wairau | 10/10 | 1918 days | 7% |
| Jeanette & Goeff England | 9/10 | 1946 days | 7% |
| micha | 9/10 | 1946 days | 7% |
| Dave | 9/10 | 1946 days | 7% |
| Adam Darby | 9/10 | 1977 days | 7% |
| Margy | 10/10 | 1977 days | 7% |
| Andrea | 10/10 | 1977 days | 7% |
| MARY | 10/10 | 1977 days | 7% |
| Lara Plumtree | 9/10 | 1977 days | 7% |
| Chad Carter | 10/10 | 1977 days | 7% |
| Stacey Houkamau | 10/10 | 2008 days | 7% |
| Royden Motu | 8/10 | 2008 days | 7% |
| Rachael Moon | 10/10 | 2038 days | 7% |
| Jean McDonald | 10/10 | 2038 days | 7% |
| Erica Mcnamara | 10/10 | 2069 days | 7% |
| Tony Bolderston | 9/10 | 2069 days | 7% |
| François | 10/10 | 2069 days | 7% |
| Allan Sykes | 10/10 | 2069 days | 7% |
| Mick and Janine | 10/10 | 2069 days | 7% |
| De'arne Yorke | 10/10 | 2069 days | 7% |
| Michelle McMurtry | 10/10 | 2069 days | 7% |
| Haley Blackwell | 10/10 | 2069 days | 7% |
| Sharon Cole | 10/10 | 2069 days | 7% |
| gary chambers | 9/10 | 2069 days | 7% |
| Karen Hutchinson | 10/10 | 2069 days | 7% |
| Fran | 10/10 | 2069 days | 7% |
| Simon Garlick | 10/10 | 2099 days | 7% |
| Annalies Donald | 10/10 | 2099 days | 7% |
| Joanne | 10/10 | 2099 days | 7% |
| A & D de Bruin | 10/10 | 2099 days | 7% |
| She and Vinz | 10/10 | 2099 days | 7% |
| Herb & Kirsty Rihari | 10/10 | 2099 days | 7% |
| Aaron Wright | 10/10 | 2099 days | 7% |
| Tom and Whanau ( family ) | 10/10 | 2099 days | 7% |
| Ric & Sherrie | 10/10 | 2130 days | 6% |
| Katie | 10/10 | 2130 days | 6% |
| Roi Minhinnick | 10/10 | 2130 days | 6% |
| Peter Moosman and Kairyn Smith | 10/10 | 2130 days | 6% |
| barry julian | 10/10 | 2130 days | 6% |
| Jason | 10/10 | 2130 days | 6% |
| Jess J Sutch | 10/10 | 2161 days | 6% |
| Gross Family | 8/10 | 2161 days | 6% |
| Derek He | 10/10 | 2161 days | 6% |
| Shirley Potiki | 10/10 | 2161 days | 6% |
| MARION HAYNES | 9/10 | 2161 days | 6% |
| Kerran and Will | 10/10 | 2191 days | 6% |
| Cathryn Wood | 10/10 | 2191 days | 6% |
| Grainne | 9/10 | 2191 days | 6% |
| Herb & Kirsty Rihari | 10/10 | 2191 days | 6% |
| Daniel Lewin | 10/10 | 2252 days | 6% |
| jordi Llovera Bergó | 10/10 | 2283 days | 6% |
| Iwan | 10/10 | 2283 days | 6% |
| Stuart Lurc | 10/10 | 2283 days | 6% |
| Niral Patel | 10/10 | 2283 days | 6% |
| Claire Feeney | 10/10 | 2312 days | 6% |
| Heather Jamieson | 10/10 | 2312 days | 6% |
| Cathy Wilson | 10/10 | 2312 days | 6% |
| Kim Parrish | 10/10 | 2312 days | 6% |
| Jen Breuni | 10/10 | 2312 days | 6% |
| Claes Justesen | 10/10 | 2312 days | 6% |
| Fredrik L | 10/10 | 2312 days | 6% |
| Caroline | 10/10 | 2312 days | 6% |
| Shelley | 10/10 | 2343 days | 6% |
| Yariv Rachmani | 10/10 | 2343 days | 6% |
| Izzie | 10/10 | 2343 days | 6% |
| James Stopford | 10/10 | 2343 days | 6% |
| jesper smed hedegaard | 10/10 | 2343 days | 6% |
| Jessica Butler | 9/10 | 2343 days | 6% |
| Peter Mocko | 10/10 | 2343 days | 6% |
| Janice Pool | 10/10 | 2374 days | 6% |
| Sharon Gibbons | 10/10 | 2374 days | 6% |
| Damian Hughes | 10/10 | 2374 days | 6% |
| Malin Graas | 10/10 | 2374 days | 6% |
| DAMIEN BENARD | 10/10 | 2404 days | 6% |
| Jono | 10/10 | 2404 days | 6% |
| Dani & Matt | 10/10 | 2404 days | 6% |
| cristina ordas | 10/10 | 2404 days | 6% |
| kaaren.vand@gmail.com | 10/10 | 2465 days | 5% |
| Matthew Pan | 10/10 | 2465 days | 5% |
| Trina Newbold | 10/10 | 2465 days | 5% |
| Chala Chase | 10/10 | 2496 days | 5% |
| Txell Soy | 10/10 | 2496 days | 5% |
| Rokiah Adam | 10/10 | 2557 days | 5% |
| Rick Fontaine | 10/10 | 2588 days | 5% |
| enrique bekerle | 10/10 | 2588 days | 5% |
| Francis T | 10/10 | 2588 days | 5% |
| Michelle Williams | 10/10 | 2588 days | 5% |
| SUE BOOKER | 10/10 | 2618 days | 5% |
| Dusty Miller | 10/10 | 2618 days | 5% |
| Josh P. | 10/10 | 2618 days | 5% |
| Martin Arnold | 10/10 | 2618 days | 5% |
| Mario Koenig | 10/10 | 2618 days | 5% |
| JHN | 10/10 | 2618 days | 5% |
| Vinesh | 10/10 | 2618 days | 5% |
| Will Langdon | 10/10 | 2618 days | 5% |
| Daniel Soares | 9/10 | 2649 days | 5% |
| Kerry Morris & Barny Harper | 10/10 | 2649 days | 5% |
| Kees en Jacqueline | 10/10 | 2649 days | 5% |
| Kasey Hope | 9/10 | 2649 days | 5% |
| Jonathan Tan | 10/10 | 2649 days | 5% |
| Joanna Duncan | 9/10 | 2649 days | 5% |
| Niki | 10/10 | 2649 days | 5% |
| Tuval Rabina | 10/10 | 2677 days | 5% |
| Adam Browne | 10/10 | 2677 days | 5% |
| Emily Petersen | 10/10 | 2677 days | 5% |
| Lisa McCullough | 10/10 | 2677 days | 5% |
| Simon Allam | 10/10 | 2677 days | 5% |
| ronald smael | 10/10 | 2677 days | 5% |
| Gabriele Kiessling | 10/10 | 2708 days | 5% |
| Marcus Vinicius Oliveira Andrade | 10/10 | 2708 days | 5% |
| Caroline Langen | 8/10 | 2708 days | 5% |
| Klaus Dieter Sowka | 10/10 | 2708 days | 5% |
| Jerome | 10/10 | 2708 days | 5% |
| Bo Chen | 10/10 | 2708 days | 5% |
| Bernhard Baumann | 10/10 | 2708 days | 5% |
| Maria | 10/10 | 2739 days | 5% |
| jay davies | 9/10 | 2739 days | 5% |
| Hannah Yeong | 10/10 | 2739 days | 5% |
| Phil Kramer | 9/10 | 2739 days | 5% |
| Susie Jacob | 10/10 | 2769 days | 5% |
| Armond Philmon | 10/10 | 2769 days | 5% |
| Marek Piasta | 10/10 | 2769 days | 5% |
| Martina | 9/10 | 2769 days | 4% |
| Carol Warrington | 7/10 | 2800 days | 4% |
| Sharon O'neill | 9/10 | 2800 days | 4% |
| Anna | 10/10 | 2830 days | 4% |
| Joao Almeida | 8/10 | 2861 days | 4% |
| jasper billings | 10/10 | 2892 days | 4% |
| Robert | 10/10 | 2892 days | 4% |
| Ray and Jan Charles | 9/10 | 2953 days | 4% |
| jenny goh | 10/10 | 2953 days | 4% |
| Belinda Morgan | 9/10 | 2983 days | 4% |
| Karl Cundall | 10/10 | 2983 days | 4% |
| Kim and Ron Tito | 9/10 | 2983 days | 4% |
| Lily | 10/10 | 2983 days | 4% |
| Vanessa Lonsdale | 10/10 | 2983 days | 4% |
| Bryce McKeown | 9/10 | 2983 days | 4% |
| Terence Withers | 8/10 | 3014 days | 4% |
| ELISE THOLLET | 10/10 | 3014 days | 4% |
| Cheryl & Michael Miller | 10/10 | 3014 days | 4% |
| AndyE | 10/10 | 3014 days | 4% |
| Joel Sayre | 10/10 | 3042 days | 4% |
| Tanya Duncan | 10/10 | 3073 days | 4% |
| Douglas Anderson | 8/10 | 3073 days | 4% |
| CATHRYN MCGRATH | 10/10 | 3104 days | 4% |
| Wouter Dillien | 10/10 | 3104 days | 4% |
| Jason Witheld | 10/10 | 3134 days | 3% |
| aga_lukasik | 10/10 | 3134 days | 3% |
| Jessica Eggleston | 10/10 | 3134 days | 3% |
| Tina Mcm | 9/10 | 3195 days | 3% |
| Ian Hutton | 9/10 | 3226 days | 3% |
| Steve Brennan | 9/10 | 3257 days | 3% |
| Zac James | 10/10 | 3257 days | 3% |
| Luke Bingle | 10/10 | 3257 days | 3% |
| Gareth Hale | 8/10 | 3287 days | 3% |
| Janiel Ternura | 10/10 | 3318 days | 3% |
| Michael Spicer | 10/10 | 3318 days | 3% |
| GARRY and MARIA Steele | 10/10 | 3348 days | 3% |
| Achim Schafer | 10/10 | 3348 days | 3% |
| Robert Darby | 10/10 | 3438 days | 3% |
| David Hocde | 10/10 | 3438 days | 3% |
| Lisa & Eric Brüggemann | 10/10 | 3438 days | 3% |
| Linda Stans | 10/10 | 3469 days | 2% |
| Maria Steele | 10/10 | 3499 days | 2% |
| Jaroslaw Lukasik | 10/10 | 3499 days | 2% |
| Andy Shilladay | 10/10 | 3499 days | 2% |
| Robyn Greening | 10/10 | 3530 days | 2% |
| Barbara Halberg | 8/10 | 3713 days | 2% |
| Sam Kydd | 9/10 | 3744 days | 2% |
| Jim Gifford | 10/10 | 3744 days | 2% |
| Josephine Chesby | 9/10 | 3773 days | 2% |
| Charlotte Stanbury | 10/10 | 3773 days | 2% |
| gerry white | 10/10 | 3773 days | 2% |
| Jeremy Bird | 10/10 | 3804 days | 1% |
| Margaret Hackett | 9/10 | 3804 days | 1% |
| Ty Birkett | 10/10 | 3835 days | 1% |
| Christopher Claes | 10/10 | 3865 days | 1% |
| Annette Vartha | 10/10 | 3896 days | 1% |
| Kimbee2015 | 9/10 | 3988 days | 1% |
| Lee Spinks | 9/10 | 4079 days | 1% |
| Liz Charles | 10/10 | 4079 days | 1% |
| Louise C | 10/10 | 4110 days | 1% |
| David Spriggs | 10/10 | 4110 days | 1% |
| Heinrich Ballhaus | 10/10 | 4138 days | 0% |
| Jennifer Greenholt | 10/10 | 4169 days | 0% |
| Jayson Herewini | 9/10 | 4169 days | 0% |
| Michael Michael and Claudia | 10/10 | 4169 days | 0% |
| Fiona Whyte | 10/10 | 4169 days | 0% |
| Chris & Anne | 10/10 | 4291 days | 0% |
| Craig Dunphy | 10/10 | 4534 days | 1% |
| Eric T. | 10/10 | 4565 days | 1% |
| Emily | 10/10 | 4595 days | 1% |
| Brian | 10/10 | 4595 days | 1% |
| bren Herbert | 10/10 | 4626 days | 1% |
| Johan Sundstrom | 10/10 | 4899 days | 1% |
| smarcantonio | 9/10 | 4960 days | 1% |
| Sadie | 10/10 | 5083 days | 1% |
| LindaA | 10/10 | 5326 days | 1% |
| Long | 10/10 | 5510 days | 1% |
| lindacb | 10/10 | 5571 days | 1% |
| jm_1879 | 8/10 | 5599 days | 1% |
| SueHarvey | 10/10 | 5599 days | 1% |
| jojohnson | 9/10 | 5630 days | 1% |
| TinaC | 9/10 | 5630 days | 1% |
| tonyhughes | 10/10 | 5630 days | 1% |
| bothmer | 9/10 | 5661 days | 1% |
| Jim_Gifford | 10/10 | 5722 days | 1% |
| Peter | 6/10 | 6287 days | 0% |
| Peter Aston | 8/10 | 6662 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.13% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 106 days. The Kiwi Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Motorhomes experience has been adjusted for 41 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 38 | -0.47% |
| 39 | -0.48% |
| 40 | -0.49% |
| 41 | -0.50% |
| 42 | -0.51% |
| 43 | -0.53% |
| 44 | -0.54% |
| … | … |
Balancing Adjustment
1.59% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.