Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Motorhomes
Valid Reviews
242 Valid Reviews
The Kiwi Motorhomes experience has a total of 250 reviews. There are 242 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 242 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 242 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 188 |
|
78% |
| 9/10 | 36 |
|
15% |
| 8/10 | 11 |
|
5% |
| 7/10 | 1 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 3 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 1 |
|
0% |
96.35% Average
The raw data average (mean) for all the Kiwi Motorhomes valid reviews is 96.35% and is based on 241 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
90.01%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| jamie harvey | 1/10 | 112 days | 68% |
| John Tignor | 5/10 | 627 days | 100% |
| Judy | 2/10 | 964 days | 36% |
| Carolyn Petro | 5/10 | 964 days | 61% |
| Susan | 10/10 | 964 days | 80% |
| Tom | 5/10 | 1085 days | 47% |
| Rachel | 10/10 | 1208 days | 45% |
| Andrew Sykes | 10/10 | 1330 days | 32% |
| John Booth | 10/10 | 1330 days | 32% |
| Jesse & Jeanie | 10/10 | 1907 days | 8% |
| Jodie Hick | 10/10 | 1938 days | 8% |
| Helene McGrath | 10/10 | 1938 days | 8% |
| Peter Holmes | 10/10 | 1938 days | 8% |
| Grey Wilson | 10/10 | 1938 days | 8% |
| Robert Evans | 10/10 | 1968 days | 8% |
| Julia and Iain Smith | 10/10 | 1999 days | 8% |
| Iain and Virginia MacEwan | 9/10 | 1999 days | 8% |
| Geoff J | 10/10 | 2029 days | 8% |
| Nadia | 10/10 | 2029 days | 8% |
| Jo & Geoff | 10/10 | 2029 days | 8% |
| Nigel Bruce | 10/10 | 2029 days | 8% |
| Maree Keane | 10/10 | 2029 days | 8% |
| Kerry Maxwell | 8/10 | 2029 days | 7% |
| Kathy Gilbert | 10/10 | 2029 days | 8% |
| Matias Fuenzalida | 10/10 | 2029 days | 8% |
| Matt | 10/10 | 2029 days | 8% |
| Adrian | 10/10 | 2029 days | 8% |
| Roger | 9/10 | 2060 days | 7% |
| Arthur Grant | 10/10 | 2060 days | 7% |
| Ann-Marie Ryan | 10/10 | 2060 days | 7% |
| Brian and Roberta | 10/10 | 2060 days | 7% |
| Greg & Vicki | 10/10 | 2060 days | 7% |
| John | 10/10 | 2060 days | 7% |
| Claire Wairau | 10/10 | 2060 days | 7% |
| Jeanette & Goeff England | 9/10 | 2088 days | 7% |
| micha | 9/10 | 2088 days | 7% |
| Dave | 9/10 | 2088 days | 7% |
| Adam Darby | 9/10 | 2119 days | 7% |
| Margy | 10/10 | 2119 days | 7% |
| Andrea | 10/10 | 2119 days | 7% |
| MARY | 10/10 | 2119 days | 7% |
| Lara Plumtree | 9/10 | 2119 days | 7% |
| Chad Carter | 10/10 | 2119 days | 7% |
| Stacey Houkamau | 10/10 | 2150 days | 7% |
| Royden Motu | 8/10 | 2150 days | 7% |
| Rachael Moon | 10/10 | 2180 days | 7% |
| Jean McDonald | 10/10 | 2180 days | 7% |
| Erica Mcnamara | 10/10 | 2211 days | 7% |
| Tony Bolderston | 9/10 | 2211 days | 7% |
| François | 10/10 | 2211 days | 7% |
| Allan Sykes | 10/10 | 2211 days | 7% |
| Mick and Janine | 10/10 | 2211 days | 7% |
| De'arne Yorke | 10/10 | 2211 days | 7% |
| Michelle McMurtry | 10/10 | 2211 days | 7% |
| Haley Blackwell | 10/10 | 2211 days | 7% |
| Sharon Cole | 10/10 | 2211 days | 7% |
| gary chambers | 9/10 | 2211 days | 7% |
| Karen Hutchinson | 10/10 | 2211 days | 7% |
| Fran | 10/10 | 2211 days | 7% |
| Simon Garlick | 10/10 | 2241 days | 7% |
| Annalies Donald | 10/10 | 2241 days | 7% |
| Joanne | 10/10 | 2241 days | 7% |
| A & D de Bruin | 10/10 | 2241 days | 7% |
| She and Vinz | 10/10 | 2241 days | 7% |
| Herb & Kirsty Rihari | 10/10 | 2241 days | 7% |
| Aaron Wright | 10/10 | 2241 days | 7% |
| Tom and Whanau ( family ) | 10/10 | 2241 days | 7% |
| Ric & Sherrie | 10/10 | 2272 days | 7% |
| Katie | 10/10 | 2272 days | 7% |
| Roi Minhinnick | 10/10 | 2272 days | 7% |
| Peter Moosman and Kairyn Smith | 10/10 | 2272 days | 7% |
| barry julian | 10/10 | 2272 days | 7% |
| Jason | 10/10 | 2272 days | 7% |
| Jess J Sutch | 10/10 | 2303 days | 7% |
| Gross Family | 8/10 | 2303 days | 7% |
| Derek He | 10/10 | 2303 days | 7% |
| Shirley Potiki | 10/10 | 2303 days | 7% |
| MARION HAYNES | 9/10 | 2303 days | 7% |
| Kerran and Will | 10/10 | 2333 days | 7% |
| Cathryn Wood | 10/10 | 2333 days | 7% |
| Grainne | 9/10 | 2333 days | 6% |
| Herb & Kirsty Rihari | 10/10 | 2333 days | 7% |
| Daniel Lewin | 10/10 | 2394 days | 6% |
| jordi Llovera Bergó | 10/10 | 2425 days | 6% |
| Iwan | 10/10 | 2425 days | 6% |
| Stuart Lurc | 10/10 | 2425 days | 6% |
| Niral Patel | 10/10 | 2425 days | 6% |
| Claire Feeney | 10/10 | 2454 days | 6% |
| Heather Jamieson | 10/10 | 2454 days | 6% |
| Cathy Wilson | 10/10 | 2454 days | 6% |
| Kim Parrish | 10/10 | 2454 days | 6% |
| Jen Breuni | 10/10 | 2454 days | 6% |
| Claes Justesen | 10/10 | 2454 days | 6% |
| Fredrik L | 10/10 | 2454 days | 6% |
| Caroline | 10/10 | 2454 days | 6% |
| Shelley | 10/10 | 2485 days | 6% |
| Yariv Rachmani | 10/10 | 2485 days | 6% |
| Izzie | 10/10 | 2485 days | 6% |
| James Stopford | 10/10 | 2485 days | 6% |
| jesper smed hedegaard | 10/10 | 2485 days | 6% |
| Jessica Butler | 9/10 | 2485 days | 6% |
| Peter Mocko | 10/10 | 2485 days | 6% |
| Janice Pool | 10/10 | 2516 days | 6% |
| Sharon Gibbons | 10/10 | 2516 days | 6% |
| Damian Hughes | 10/10 | 2516 days | 6% |
| Malin Graas | 10/10 | 2516 days | 6% |
| DAMIEN BENARD | 10/10 | 2546 days | 6% |
| Jono | 10/10 | 2546 days | 6% |
| Dani & Matt | 10/10 | 2546 days | 6% |
| cristina ordas | 10/10 | 2546 days | 6% |
| kaaren.vand@gmail.com | 10/10 | 2607 days | 6% |
| Matthew Pan | 10/10 | 2607 days | 6% |
| Trina Newbold | 10/10 | 2607 days | 6% |
| Chala Chase | 10/10 | 2638 days | 6% |
| Txell Soy | 10/10 | 2638 days | 6% |
| Rokiah Adam | 10/10 | 2699 days | 5% |
| Rick Fontaine | 10/10 | 2730 days | 5% |
| enrique bekerle | 10/10 | 2730 days | 5% |
| Francis T | 10/10 | 2730 days | 5% |
| Michelle Williams | 10/10 | 2730 days | 5% |
| SUE BOOKER | 10/10 | 2760 days | 5% |
| Dusty Miller | 10/10 | 2760 days | 5% |
| Josh P. | 10/10 | 2760 days | 5% |
| Martin Arnold | 10/10 | 2760 days | 5% |
| Mario Koenig | 10/10 | 2760 days | 5% |
| JHN | 10/10 | 2760 days | 5% |
| Vinesh | 10/10 | 2760 days | 5% |
| Will Langdon | 10/10 | 2760 days | 5% |
| Daniel Soares | 9/10 | 2791 days | 5% |
| Kerry Morris & Barny Harper | 10/10 | 2791 days | 5% |
| Kees en Jacqueline | 10/10 | 2791 days | 5% |
| Kasey Hope | 9/10 | 2791 days | 5% |
| Jonathan Tan | 10/10 | 2791 days | 5% |
| Joanna Duncan | 9/10 | 2791 days | 5% |
| Niki | 10/10 | 2791 days | 5% |
| Tuval Rabina | 10/10 | 2819 days | 5% |
| Adam Browne | 10/10 | 2819 days | 5% |
| Emily Petersen | 10/10 | 2819 days | 5% |
| Lisa McCullough | 10/10 | 2819 days | 5% |
| Simon Allam | 10/10 | 2819 days | 5% |
| ronald smael | 10/10 | 2819 days | 5% |
| Gabriele Kiessling | 10/10 | 2850 days | 5% |
| Marcus Vinicius Oliveira Andrade | 10/10 | 2850 days | 5% |
| Caroline Langen | 8/10 | 2850 days | 5% |
| Klaus Dieter Sowka | 10/10 | 2850 days | 5% |
| Jerome | 10/10 | 2850 days | 5% |
| Bo Chen | 10/10 | 2850 days | 5% |
| Bernhard Baumann | 10/10 | 2850 days | 5% |
| Maria | 10/10 | 2881 days | 5% |
| jay davies | 9/10 | 2881 days | 5% |
| Hannah Yeong | 10/10 | 2881 days | 5% |
| Phil Kramer | 9/10 | 2881 days | 5% |
| Susie Jacob | 10/10 | 2911 days | 5% |
| Armond Philmon | 10/10 | 2911 days | 5% |
| Marek Piasta | 10/10 | 2911 days | 5% |
| Martina | 9/10 | 2911 days | 5% |
| Carol Warrington | 7/10 | 2942 days | 4% |
| Sharon O'neill | 9/10 | 2942 days | 4% |
| Anna | 10/10 | 2972 days | 4% |
| Joao Almeida | 8/10 | 3003 days | 4% |
| jasper billings | 10/10 | 3034 days | 4% |
| Robert | 10/10 | 3034 days | 4% |
| Ray and Jan Charles | 9/10 | 3095 days | 4% |
| jenny goh | 10/10 | 3095 days | 4% |
| Belinda Morgan | 9/10 | 3125 days | 4% |
| Karl Cundall | 10/10 | 3125 days | 4% |
| Kim and Ron Tito | 9/10 | 3125 days | 4% |
| Lily | 10/10 | 3125 days | 4% |
| Vanessa Lonsdale | 10/10 | 3125 days | 4% |
| Bryce McKeown | 9/10 | 3125 days | 4% |
| Terence Withers | 8/10 | 3156 days | 4% |
| ELISE THOLLET | 10/10 | 3156 days | 4% |
| Cheryl & Michael Miller | 10/10 | 3156 days | 4% |
| AndyE | 10/10 | 3156 days | 4% |
| Joel Sayre | 10/10 | 3184 days | 4% |
| Tanya Duncan | 10/10 | 3215 days | 4% |
| Douglas Anderson | 8/10 | 3215 days | 4% |
| CATHRYN MCGRATH | 10/10 | 3246 days | 4% |
| Wouter Dillien | 10/10 | 3246 days | 4% |
| Jason Witheld | 10/10 | 3276 days | 3% |
| aga_lukasik | 10/10 | 3276 days | 3% |
| Jessica Eggleston | 10/10 | 3276 days | 3% |
| Tina Mcm | 9/10 | 3337 days | 3% |
| Ian Hutton | 9/10 | 3368 days | 3% |
| Steve Brennan | 9/10 | 3399 days | 3% |
| Zac James | 10/10 | 3399 days | 3% |
| Luke Bingle | 10/10 | 3399 days | 3% |
| Gareth Hale | 8/10 | 3429 days | 3% |
| Janiel Ternura | 10/10 | 3460 days | 3% |
| Michael Spicer | 10/10 | 3460 days | 3% |
| GARRY and MARIA Steele | 10/10 | 3490 days | 3% |
| Achim Schafer | 10/10 | 3490 days | 3% |
| Robert Darby | 10/10 | 3580 days | 2% |
| David Hocde | 10/10 | 3580 days | 2% |
| Lisa & Eric Brüggemann | 10/10 | 3580 days | 2% |
| Linda Stans | 10/10 | 3611 days | 2% |
| Maria Steele | 10/10 | 3641 days | 2% |
| Jaroslaw Lukasik | 10/10 | 3641 days | 2% |
| Andy Shilladay | 10/10 | 3641 days | 2% |
| Robyn Greening | 10/10 | 3672 days | 2% |
| Barbara Halberg | 8/10 | 3855 days | 1% |
| Sam Kydd | 9/10 | 3886 days | 1% |
| Jim Gifford | 10/10 | 3886 days | 1% |
| Josephine Chesby | 9/10 | 3915 days | 1% |
| Charlotte Stanbury | 10/10 | 3915 days | 1% |
| gerry white | 10/10 | 3915 days | 1% |
| Jeremy Bird | 10/10 | 3946 days | 1% |
| Margaret Hackett | 9/10 | 3946 days | 1% |
| Ty Birkett | 10/10 | 3977 days | 1% |
| Christopher Claes | 10/10 | 4007 days | 1% |
| Annette Vartha | 10/10 | 4038 days | 1% |
| Kimbee2015 | 9/10 | 4130 days | 1% |
| Lee Spinks | 9/10 | 4221 days | 0% |
| Liz Charles | 10/10 | 4221 days | 0% |
| Louise C | 10/10 | 4252 days | 0% |
| David Spriggs | 10/10 | 4252 days | 0% |
| Heinrich Ballhaus | 10/10 | 4280 days | 0% |
| Jennifer Greenholt | 10/10 | 4311 days | 0% |
| Jayson Herewini | 9/10 | 4311 days | 0% |
| Michael Michael and Claudia | 10/10 | 4311 days | 0% |
| Fiona Whyte | 10/10 | 4311 days | 0% |
| Chris & Anne | 10/10 | 4433 days | 1% |
| Craig Dunphy | 10/10 | 4676 days | 1% |
| Eric T. | 10/10 | 4707 days | 1% |
| Emily | 10/10 | 4737 days | 1% |
| Brian | 10/10 | 4737 days | 1% |
| bren Herbert | 10/10 | 4768 days | 1% |
| Johan Sundstrom | 10/10 | 5041 days | 1% |
| smarcantonio | 9/10 | 5102 days | 1% |
| Sadie | 10/10 | 5225 days | 1% |
| LindaA | 10/10 | 5468 days | 1% |
| Long | 10/10 | 5652 days | 1% |
| lindacb | 10/10 | 5713 days | 1% |
| jm_1879 | 8/10 | 5741 days | 1% |
| SueHarvey | 10/10 | 5741 days | 1% |
| jojohnson | 9/10 | 5772 days | 1% |
| TinaC | 9/10 | 5772 days | 1% |
| tonyhughes | 10/10 | 5772 days | 1% |
| bothmer | 9/10 | 5803 days | 1% |
| Jim_Gifford | 10/10 | 5864 days | 1% |
| Peter | 6/10 | 6429 days | 1% |
| Peter Aston | 8/10 | 6804 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-2.72% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 56 days. The Kiwi Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Motorhomes experience has been adjusted for 5 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 2 | -0.04% |
| 3 | -0.06% |
| 4 | -0.07% |
| 5 | -0.09% |
| 6 | -0.11% |
| 7 | -0.13% |
| 8 | -0.15% |
| … | … |
Balancing Adjustment
2.10% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
79%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.