Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Motorhomes
Valid Reviews
241 Valid Reviews
The Kiwi Motorhomes experience has a total of 249 reviews. There are 241 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 241 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 241 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 188 |
|
78% |
| 9/10 | 36 |
|
15% |
| 8/10 | 11 |
|
5% |
| 7/10 | 1 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 3 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.35% Average
The raw data average (mean) for all the Kiwi Motorhomes valid reviews is 96.35% and is based on 241 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
89.52%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Tignor | 5/10 | 526 days | 100% |
| Judy | 2/10 | 863 days | 41% |
| Carolyn Petro | 5/10 | 863 days | 68% |
| Susan | 10/10 | 863 days | 90% |
| Tom | 5/10 | 984 days | 54% |
| Rachel | 10/10 | 1107 days | 54% |
| Andrew Sykes | 10/10 | 1229 days | 39% |
| John Booth | 10/10 | 1229 days | 39% |
| Jesse & Jeanie | 10/10 | 1806 days | 8% |
| Jodie Hick | 10/10 | 1837 days | 8% |
| Helene McGrath | 10/10 | 1837 days | 8% |
| Peter Holmes | 10/10 | 1837 days | 8% |
| Grey Wilson | 10/10 | 1837 days | 8% |
| Robert Evans | 10/10 | 1867 days | 8% |
| Julia and Iain Smith | 10/10 | 1898 days | 7% |
| Iain and Virginia MacEwan | 9/10 | 1898 days | 7% |
| Geoff J | 10/10 | 1928 days | 7% |
| Nadia | 10/10 | 1928 days | 7% |
| Jo & Geoff | 10/10 | 1928 days | 7% |
| Nigel Bruce | 10/10 | 1928 days | 7% |
| Maree Keane | 10/10 | 1928 days | 7% |
| Kerry Maxwell | 8/10 | 1928 days | 7% |
| Kathy Gilbert | 10/10 | 1928 days | 7% |
| Matias Fuenzalida | 10/10 | 1928 days | 7% |
| Matt | 10/10 | 1928 days | 7% |
| Adrian | 10/10 | 1928 days | 7% |
| Roger | 9/10 | 1959 days | 7% |
| Arthur Grant | 10/10 | 1959 days | 7% |
| Ann-Marie Ryan | 10/10 | 1959 days | 7% |
| Brian and Roberta | 10/10 | 1959 days | 7% |
| Greg & Vicki | 10/10 | 1959 days | 7% |
| John | 10/10 | 1959 days | 7% |
| Claire Wairau | 10/10 | 1959 days | 7% |
| Jeanette & Goeff England | 9/10 | 1987 days | 7% |
| micha | 9/10 | 1987 days | 7% |
| Dave | 9/10 | 1987 days | 7% |
| Adam Darby | 9/10 | 2018 days | 7% |
| Margy | 10/10 | 2018 days | 7% |
| Andrea | 10/10 | 2018 days | 7% |
| MARY | 10/10 | 2018 days | 7% |
| Lara Plumtree | 9/10 | 2018 days | 7% |
| Chad Carter | 10/10 | 2018 days | 7% |
| Stacey Houkamau | 10/10 | 2049 days | 7% |
| Royden Motu | 8/10 | 2049 days | 7% |
| Rachael Moon | 10/10 | 2079 days | 7% |
| Jean McDonald | 10/10 | 2079 days | 7% |
| Erica Mcnamara | 10/10 | 2110 days | 7% |
| Tony Bolderston | 9/10 | 2110 days | 7% |
| François | 10/10 | 2110 days | 7% |
| Allan Sykes | 10/10 | 2110 days | 7% |
| Mick and Janine | 10/10 | 2110 days | 7% |
| De'arne Yorke | 10/10 | 2110 days | 7% |
| Michelle McMurtry | 10/10 | 2110 days | 7% |
| Haley Blackwell | 10/10 | 2110 days | 7% |
| Sharon Cole | 10/10 | 2110 days | 7% |
| gary chambers | 9/10 | 2110 days | 7% |
| Karen Hutchinson | 10/10 | 2110 days | 7% |
| Fran | 10/10 | 2110 days | 7% |
| Simon Garlick | 10/10 | 2140 days | 7% |
| Annalies Donald | 10/10 | 2140 days | 7% |
| Joanne | 10/10 | 2140 days | 7% |
| A & D de Bruin | 10/10 | 2140 days | 7% |
| She and Vinz | 10/10 | 2140 days | 7% |
| Herb & Kirsty Rihari | 10/10 | 2140 days | 7% |
| Aaron Wright | 10/10 | 2140 days | 7% |
| Tom and Whanau ( family ) | 10/10 | 2140 days | 7% |
| Ric & Sherrie | 10/10 | 2171 days | 7% |
| Katie | 10/10 | 2171 days | 7% |
| Roi Minhinnick | 10/10 | 2171 days | 7% |
| Peter Moosman and Kairyn Smith | 10/10 | 2171 days | 7% |
| barry julian | 10/10 | 2171 days | 7% |
| Jason | 10/10 | 2171 days | 7% |
| Jess J Sutch | 10/10 | 2202 days | 7% |
| Gross Family | 8/10 | 2202 days | 6% |
| Derek He | 10/10 | 2202 days | 7% |
| Shirley Potiki | 10/10 | 2202 days | 7% |
| MARION HAYNES | 9/10 | 2202 days | 6% |
| Kerran and Will | 10/10 | 2232 days | 6% |
| Cathryn Wood | 10/10 | 2232 days | 6% |
| Grainne | 9/10 | 2232 days | 6% |
| Herb & Kirsty Rihari | 10/10 | 2232 days | 6% |
| Daniel Lewin | 10/10 | 2293 days | 6% |
| jordi Llovera Bergó | 10/10 | 2324 days | 6% |
| Iwan | 10/10 | 2324 days | 6% |
| Stuart Lurc | 10/10 | 2324 days | 6% |
| Niral Patel | 10/10 | 2324 days | 6% |
| Claire Feeney | 10/10 | 2353 days | 6% |
| Heather Jamieson | 10/10 | 2353 days | 6% |
| Cathy Wilson | 10/10 | 2353 days | 6% |
| Kim Parrish | 10/10 | 2353 days | 6% |
| Jen Breuni | 10/10 | 2353 days | 6% |
| Claes Justesen | 10/10 | 2353 days | 6% |
| Fredrik L | 10/10 | 2353 days | 6% |
| Caroline | 10/10 | 2353 days | 6% |
| Shelley | 10/10 | 2384 days | 6% |
| Yariv Rachmani | 10/10 | 2384 days | 6% |
| Izzie | 10/10 | 2384 days | 6% |
| James Stopford | 10/10 | 2384 days | 6% |
| jesper smed hedegaard | 10/10 | 2384 days | 6% |
| Jessica Butler | 9/10 | 2384 days | 6% |
| Peter Mocko | 10/10 | 2384 days | 6% |
| Janice Pool | 10/10 | 2415 days | 6% |
| Sharon Gibbons | 10/10 | 2415 days | 6% |
| Damian Hughes | 10/10 | 2415 days | 6% |
| Malin Graas | 10/10 | 2415 days | 6% |
| DAMIEN BENARD | 10/10 | 2445 days | 6% |
| Jono | 10/10 | 2445 days | 6% |
| Dani & Matt | 10/10 | 2445 days | 6% |
| cristina ordas | 10/10 | 2445 days | 6% |
| kaaren.vand@gmail.com | 10/10 | 2506 days | 6% |
| Matthew Pan | 10/10 | 2506 days | 6% |
| Trina Newbold | 10/10 | 2506 days | 6% |
| Chala Chase | 10/10 | 2537 days | 5% |
| Txell Soy | 10/10 | 2537 days | 5% |
| Rokiah Adam | 10/10 | 2598 days | 5% |
| Rick Fontaine | 10/10 | 2629 days | 5% |
| enrique bekerle | 10/10 | 2629 days | 5% |
| Francis T | 10/10 | 2629 days | 5% |
| Michelle Williams | 10/10 | 2629 days | 5% |
| SUE BOOKER | 10/10 | 2659 days | 5% |
| Dusty Miller | 10/10 | 2659 days | 5% |
| Josh P. | 10/10 | 2659 days | 5% |
| Martin Arnold | 10/10 | 2659 days | 5% |
| Mario Koenig | 10/10 | 2659 days | 5% |
| JHN | 10/10 | 2659 days | 5% |
| Vinesh | 10/10 | 2659 days | 5% |
| Will Langdon | 10/10 | 2659 days | 5% |
| Daniel Soares | 9/10 | 2690 days | 5% |
| Kerry Morris & Barny Harper | 10/10 | 2690 days | 5% |
| Kees en Jacqueline | 10/10 | 2690 days | 5% |
| Kasey Hope | 9/10 | 2690 days | 5% |
| Jonathan Tan | 10/10 | 2690 days | 5% |
| Joanna Duncan | 9/10 | 2690 days | 5% |
| Niki | 10/10 | 2690 days | 5% |
| Tuval Rabina | 10/10 | 2718 days | 5% |
| Adam Browne | 10/10 | 2718 days | 5% |
| Emily Petersen | 10/10 | 2718 days | 5% |
| Lisa McCullough | 10/10 | 2718 days | 5% |
| Simon Allam | 10/10 | 2718 days | 5% |
| ronald smael | 10/10 | 2718 days | 5% |
| Gabriele Kiessling | 10/10 | 2749 days | 5% |
| Marcus Vinicius Oliveira Andrade | 10/10 | 2749 days | 5% |
| Caroline Langen | 8/10 | 2749 days | 5% |
| Klaus Dieter Sowka | 10/10 | 2749 days | 5% |
| Jerome | 10/10 | 2749 days | 5% |
| Bo Chen | 10/10 | 2749 days | 5% |
| Bernhard Baumann | 10/10 | 2749 days | 5% |
| Maria | 10/10 | 2780 days | 5% |
| jay davies | 9/10 | 2780 days | 5% |
| Hannah Yeong | 10/10 | 2780 days | 5% |
| Phil Kramer | 9/10 | 2780 days | 5% |
| Susie Jacob | 10/10 | 2810 days | 5% |
| Armond Philmon | 10/10 | 2810 days | 5% |
| Marek Piasta | 10/10 | 2810 days | 5% |
| Martina | 9/10 | 2810 days | 5% |
| Carol Warrington | 7/10 | 2841 days | 4% |
| Sharon O'neill | 9/10 | 2841 days | 5% |
| Anna | 10/10 | 2871 days | 4% |
| Joao Almeida | 8/10 | 2902 days | 4% |
| jasper billings | 10/10 | 2933 days | 4% |
| Robert | 10/10 | 2933 days | 4% |
| Ray and Jan Charles | 9/10 | 2994 days | 4% |
| jenny goh | 10/10 | 2994 days | 4% |
| Belinda Morgan | 9/10 | 3024 days | 4% |
| Karl Cundall | 10/10 | 3024 days | 4% |
| Kim and Ron Tito | 9/10 | 3024 days | 4% |
| Lily | 10/10 | 3024 days | 4% |
| Vanessa Lonsdale | 10/10 | 3024 days | 4% |
| Bryce McKeown | 9/10 | 3024 days | 4% |
| Terence Withers | 8/10 | 3055 days | 4% |
| ELISE THOLLET | 10/10 | 3055 days | 4% |
| Cheryl & Michael Miller | 10/10 | 3055 days | 4% |
| AndyE | 10/10 | 3055 days | 4% |
| Joel Sayre | 10/10 | 3083 days | 4% |
| Tanya Duncan | 10/10 | 3114 days | 4% |
| Douglas Anderson | 8/10 | 3114 days | 4% |
| CATHRYN MCGRATH | 10/10 | 3145 days | 4% |
| Wouter Dillien | 10/10 | 3145 days | 4% |
| Jason Witheld | 10/10 | 3175 days | 4% |
| aga_lukasik | 10/10 | 3175 days | 4% |
| Jessica Eggleston | 10/10 | 3175 days | 4% |
| Tina Mcm | 9/10 | 3236 days | 3% |
| Ian Hutton | 9/10 | 3267 days | 3% |
| Steve Brennan | 9/10 | 3298 days | 3% |
| Zac James | 10/10 | 3298 days | 3% |
| Luke Bingle | 10/10 | 3298 days | 3% |
| Gareth Hale | 8/10 | 3328 days | 3% |
| Janiel Ternura | 10/10 | 3359 days | 3% |
| Michael Spicer | 10/10 | 3359 days | 3% |
| GARRY and MARIA Steele | 10/10 | 3389 days | 3% |
| Achim Schafer | 10/10 | 3389 days | 3% |
| Robert Darby | 10/10 | 3479 days | 3% |
| David Hocde | 10/10 | 3479 days | 3% |
| Lisa & Eric Brüggemann | 10/10 | 3479 days | 3% |
| Linda Stans | 10/10 | 3510 days | 3% |
| Maria Steele | 10/10 | 3540 days | 2% |
| Jaroslaw Lukasik | 10/10 | 3540 days | 2% |
| Andy Shilladay | 10/10 | 3540 days | 2% |
| Robyn Greening | 10/10 | 3571 days | 2% |
| Barbara Halberg | 8/10 | 3754 days | 2% |
| Sam Kydd | 9/10 | 3785 days | 2% |
| Jim Gifford | 10/10 | 3785 days | 2% |
| Josephine Chesby | 9/10 | 3814 days | 2% |
| Charlotte Stanbury | 10/10 | 3814 days | 2% |
| gerry white | 10/10 | 3814 days | 2% |
| Jeremy Bird | 10/10 | 3845 days | 1% |
| Margaret Hackett | 9/10 | 3845 days | 1% |
| Ty Birkett | 10/10 | 3876 days | 1% |
| Christopher Claes | 10/10 | 3906 days | 1% |
| Annette Vartha | 10/10 | 3937 days | 1% |
| Kimbee2015 | 9/10 | 4029 days | 1% |
| Lee Spinks | 9/10 | 4120 days | 1% |
| Liz Charles | 10/10 | 4120 days | 1% |
| Louise C | 10/10 | 4151 days | 1% |
| David Spriggs | 10/10 | 4151 days | 1% |
| Heinrich Ballhaus | 10/10 | 4179 days | 0% |
| Jennifer Greenholt | 10/10 | 4210 days | 0% |
| Jayson Herewini | 9/10 | 4210 days | 0% |
| Michael Michael and Claudia | 10/10 | 4210 days | 0% |
| Fiona Whyte | 10/10 | 4210 days | 0% |
| Chris & Anne | 10/10 | 4332 days | 0% |
| Craig Dunphy | 10/10 | 4575 days | 1% |
| Eric T. | 10/10 | 4606 days | 1% |
| Emily | 10/10 | 4636 days | 1% |
| Brian | 10/10 | 4636 days | 1% |
| bren Herbert | 10/10 | 4667 days | 1% |
| Johan Sundstrom | 10/10 | 4940 days | 1% |
| smarcantonio | 9/10 | 5001 days | 1% |
| Sadie | 10/10 | 5124 days | 1% |
| LindaA | 10/10 | 5367 days | 1% |
| Long | 10/10 | 5551 days | 1% |
| lindacb | 10/10 | 5612 days | 1% |
| jm_1879 | 8/10 | 5640 days | 1% |
| SueHarvey | 10/10 | 5640 days | 1% |
| jojohnson | 9/10 | 5671 days | 1% |
| TinaC | 9/10 | 5671 days | 1% |
| tonyhughes | 10/10 | 5671 days | 1% |
| bothmer | 9/10 | 5702 days | 1% |
| Jim_Gifford | 10/10 | 5763 days | 1% |
| Peter | 6/10 | 6328 days | 1% |
| Peter Aston | 8/10 | 6703 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.45% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 125 days. The Kiwi Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Motorhomes experience has been adjusted for 82 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 79 | -0.79% |
| 80 | -0.80% |
| 81 | -0.81% |
| 82 | -0.82% |
| 83 | -0.83% |
| 84 | -0.84% |
| 85 | -0.85% |
| … | … |
Balancing Adjustment
1.62% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.