Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kiwi Motorhomes.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kiwi Motorhomes
Valid Reviews
241 Valid Reviews
The Kiwi Motorhomes experience has a total of 249 reviews. There are 241 valid reviews that are included when calculating the ranking score and 8 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Within these 241 valid reviews, the experience has 2 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 241 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 188 |
|
78% |
| 9/10 | 36 |
|
15% |
| 8/10 | 11 |
|
5% |
| 7/10 | 1 |
|
0% |
| 6/10 | 1 |
|
0% |
| 5/10 | 3 |
|
1% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
0% |
| 1/10 | 0 |
|
0% |
96.35% Average
The raw data average (mean) for all the Kiwi Motorhomes valid reviews is 96.35% and is based on 241 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Weighted Average
89.45%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| John Tignor | 5/10 | 506 days | 100% |
| Judy | 2/10 | 843 days | 41% |
| Carolyn Petro | 5/10 | 843 days | 70% |
| Susan | 10/10 | 843 days | 91% |
| Tom | 5/10 | 964 days | 55% |
| Rachel | 10/10 | 1087 days | 55% |
| Andrew Sykes | 10/10 | 1209 days | 41% |
| John Booth | 10/10 | 1209 days | 41% |
| Jesse & Jeanie | 10/10 | 1786 days | 8% |
| Jodie Hick | 10/10 | 1817 days | 7% |
| Helene McGrath | 10/10 | 1817 days | 7% |
| Peter Holmes | 10/10 | 1817 days | 7% |
| Grey Wilson | 10/10 | 1817 days | 7% |
| Robert Evans | 10/10 | 1847 days | 7% |
| Julia and Iain Smith | 10/10 | 1878 days | 7% |
| Iain and Virginia MacEwan | 9/10 | 1878 days | 7% |
| Geoff J | 10/10 | 1908 days | 7% |
| Nadia | 10/10 | 1908 days | 7% |
| Jo & Geoff | 10/10 | 1908 days | 7% |
| Nigel Bruce | 10/10 | 1908 days | 7% |
| Maree Keane | 10/10 | 1908 days | 7% |
| Kerry Maxwell | 8/10 | 1908 days | 7% |
| Kathy Gilbert | 10/10 | 1908 days | 7% |
| Matias Fuenzalida | 10/10 | 1908 days | 7% |
| Matt | 10/10 | 1908 days | 7% |
| Adrian | 10/10 | 1908 days | 7% |
| Roger | 9/10 | 1939 days | 7% |
| Arthur Grant | 10/10 | 1939 days | 7% |
| Ann-Marie Ryan | 10/10 | 1939 days | 7% |
| Brian and Roberta | 10/10 | 1939 days | 7% |
| Greg & Vicki | 10/10 | 1939 days | 7% |
| John | 10/10 | 1939 days | 7% |
| Claire Wairau | 10/10 | 1939 days | 7% |
| Jeanette & Goeff England | 9/10 | 1967 days | 7% |
| micha | 9/10 | 1967 days | 7% |
| Dave | 9/10 | 1967 days | 7% |
| Adam Darby | 9/10 | 1998 days | 7% |
| Margy | 10/10 | 1998 days | 7% |
| Andrea | 10/10 | 1998 days | 7% |
| MARY | 10/10 | 1998 days | 7% |
| Lara Plumtree | 9/10 | 1998 days | 7% |
| Chad Carter | 10/10 | 1998 days | 7% |
| Stacey Houkamau | 10/10 | 2029 days | 7% |
| Royden Motu | 8/10 | 2029 days | 7% |
| Rachael Moon | 10/10 | 2059 days | 7% |
| Jean McDonald | 10/10 | 2059 days | 7% |
| Erica Mcnamara | 10/10 | 2090 days | 7% |
| Tony Bolderston | 9/10 | 2090 days | 7% |
| François | 10/10 | 2090 days | 7% |
| Allan Sykes | 10/10 | 2090 days | 7% |
| Mick and Janine | 10/10 | 2090 days | 7% |
| De'arne Yorke | 10/10 | 2090 days | 7% |
| Michelle McMurtry | 10/10 | 2090 days | 7% |
| Haley Blackwell | 10/10 | 2090 days | 7% |
| Sharon Cole | 10/10 | 2090 days | 7% |
| gary chambers | 9/10 | 2090 days | 7% |
| Karen Hutchinson | 10/10 | 2090 days | 7% |
| Fran | 10/10 | 2090 days | 7% |
| Simon Garlick | 10/10 | 2120 days | 7% |
| Annalies Donald | 10/10 | 2120 days | 7% |
| Joanne | 10/10 | 2120 days | 7% |
| A & D de Bruin | 10/10 | 2120 days | 7% |
| She and Vinz | 10/10 | 2120 days | 7% |
| Herb & Kirsty Rihari | 10/10 | 2120 days | 7% |
| Aaron Wright | 10/10 | 2120 days | 7% |
| Tom and Whanau ( family ) | 10/10 | 2120 days | 7% |
| Ric & Sherrie | 10/10 | 2151 days | 7% |
| Katie | 10/10 | 2151 days | 7% |
| Roi Minhinnick | 10/10 | 2151 days | 7% |
| Peter Moosman and Kairyn Smith | 10/10 | 2151 days | 7% |
| barry julian | 10/10 | 2151 days | 7% |
| Jason | 10/10 | 2151 days | 7% |
| Jess J Sutch | 10/10 | 2182 days | 6% |
| Gross Family | 8/10 | 2182 days | 6% |
| Derek He | 10/10 | 2182 days | 6% |
| Shirley Potiki | 10/10 | 2182 days | 6% |
| MARION HAYNES | 9/10 | 2182 days | 6% |
| Kerran and Will | 10/10 | 2212 days | 6% |
| Cathryn Wood | 10/10 | 2212 days | 6% |
| Grainne | 9/10 | 2212 days | 6% |
| Herb & Kirsty Rihari | 10/10 | 2212 days | 6% |
| Daniel Lewin | 10/10 | 2273 days | 6% |
| jordi Llovera Bergó | 10/10 | 2304 days | 6% |
| Iwan | 10/10 | 2304 days | 6% |
| Stuart Lurc | 10/10 | 2304 days | 6% |
| Niral Patel | 10/10 | 2304 days | 6% |
| Claire Feeney | 10/10 | 2333 days | 6% |
| Heather Jamieson | 10/10 | 2333 days | 6% |
| Cathy Wilson | 10/10 | 2333 days | 6% |
| Kim Parrish | 10/10 | 2333 days | 6% |
| Jen Breuni | 10/10 | 2333 days | 6% |
| Claes Justesen | 10/10 | 2333 days | 6% |
| Fredrik L | 10/10 | 2333 days | 6% |
| Caroline | 10/10 | 2333 days | 6% |
| Shelley | 10/10 | 2364 days | 6% |
| Yariv Rachmani | 10/10 | 2364 days | 6% |
| Izzie | 10/10 | 2364 days | 6% |
| James Stopford | 10/10 | 2364 days | 6% |
| jesper smed hedegaard | 10/10 | 2364 days | 6% |
| Jessica Butler | 9/10 | 2364 days | 6% |
| Peter Mocko | 10/10 | 2364 days | 6% |
| Janice Pool | 10/10 | 2395 days | 6% |
| Sharon Gibbons | 10/10 | 2395 days | 6% |
| Damian Hughes | 10/10 | 2395 days | 6% |
| Malin Graas | 10/10 | 2395 days | 6% |
| DAMIEN BENARD | 10/10 | 2425 days | 6% |
| Jono | 10/10 | 2425 days | 6% |
| Dani & Matt | 10/10 | 2425 days | 6% |
| cristina ordas | 10/10 | 2425 days | 6% |
| kaaren.vand@gmail.com | 10/10 | 2486 days | 6% |
| Matthew Pan | 10/10 | 2486 days | 6% |
| Trina Newbold | 10/10 | 2486 days | 6% |
| Chala Chase | 10/10 | 2517 days | 5% |
| Txell Soy | 10/10 | 2517 days | 5% |
| Rokiah Adam | 10/10 | 2578 days | 5% |
| Rick Fontaine | 10/10 | 2609 days | 5% |
| enrique bekerle | 10/10 | 2609 days | 5% |
| Francis T | 10/10 | 2609 days | 5% |
| Michelle Williams | 10/10 | 2609 days | 5% |
| SUE BOOKER | 10/10 | 2639 days | 5% |
| Dusty Miller | 10/10 | 2639 days | 5% |
| Josh P. | 10/10 | 2639 days | 5% |
| Martin Arnold | 10/10 | 2639 days | 5% |
| Mario Koenig | 10/10 | 2639 days | 5% |
| JHN | 10/10 | 2639 days | 5% |
| Vinesh | 10/10 | 2639 days | 5% |
| Will Langdon | 10/10 | 2639 days | 5% |
| Daniel Soares | 9/10 | 2670 days | 5% |
| Kerry Morris & Barny Harper | 10/10 | 2670 days | 5% |
| Kees en Jacqueline | 10/10 | 2670 days | 5% |
| Kasey Hope | 9/10 | 2670 days | 5% |
| Jonathan Tan | 10/10 | 2670 days | 5% |
| Joanna Duncan | 9/10 | 2670 days | 5% |
| Niki | 10/10 | 2670 days | 5% |
| Tuval Rabina | 10/10 | 2698 days | 5% |
| Adam Browne | 10/10 | 2698 days | 5% |
| Emily Petersen | 10/10 | 2698 days | 5% |
| Lisa McCullough | 10/10 | 2698 days | 5% |
| Simon Allam | 10/10 | 2698 days | 5% |
| ronald smael | 10/10 | 2698 days | 5% |
| Gabriele Kiessling | 10/10 | 2729 days | 5% |
| Marcus Vinicius Oliveira Andrade | 10/10 | 2729 days | 5% |
| Caroline Langen | 8/10 | 2729 days | 5% |
| Klaus Dieter Sowka | 10/10 | 2729 days | 5% |
| Jerome | 10/10 | 2729 days | 5% |
| Bo Chen | 10/10 | 2729 days | 5% |
| Bernhard Baumann | 10/10 | 2729 days | 5% |
| Maria | 10/10 | 2760 days | 5% |
| jay davies | 9/10 | 2760 days | 5% |
| Hannah Yeong | 10/10 | 2760 days | 5% |
| Phil Kramer | 9/10 | 2760 days | 5% |
| Susie Jacob | 10/10 | 2790 days | 5% |
| Armond Philmon | 10/10 | 2790 days | 5% |
| Marek Piasta | 10/10 | 2790 days | 5% |
| Martina | 9/10 | 2790 days | 5% |
| Carol Warrington | 7/10 | 2821 days | 4% |
| Sharon O'neill | 9/10 | 2821 days | 4% |
| Anna | 10/10 | 2851 days | 4% |
| Joao Almeida | 8/10 | 2882 days | 4% |
| jasper billings | 10/10 | 2913 days | 4% |
| Robert | 10/10 | 2913 days | 4% |
| Ray and Jan Charles | 9/10 | 2974 days | 4% |
| jenny goh | 10/10 | 2974 days | 4% |
| Belinda Morgan | 9/10 | 3004 days | 4% |
| Karl Cundall | 10/10 | 3004 days | 4% |
| Kim and Ron Tito | 9/10 | 3004 days | 4% |
| Lily | 10/10 | 3004 days | 4% |
| Vanessa Lonsdale | 10/10 | 3004 days | 4% |
| Bryce McKeown | 9/10 | 3004 days | 4% |
| Terence Withers | 8/10 | 3035 days | 4% |
| ELISE THOLLET | 10/10 | 3035 days | 4% |
| Cheryl & Michael Miller | 10/10 | 3035 days | 4% |
| AndyE | 10/10 | 3035 days | 4% |
| Joel Sayre | 10/10 | 3063 days | 4% |
| Tanya Duncan | 10/10 | 3094 days | 4% |
| Douglas Anderson | 8/10 | 3094 days | 4% |
| CATHRYN MCGRATH | 10/10 | 3125 days | 4% |
| Wouter Dillien | 10/10 | 3125 days | 4% |
| Jason Witheld | 10/10 | 3155 days | 3% |
| aga_lukasik | 10/10 | 3155 days | 3% |
| Jessica Eggleston | 10/10 | 3155 days | 3% |
| Tina Mcm | 9/10 | 3216 days | 3% |
| Ian Hutton | 9/10 | 3247 days | 3% |
| Steve Brennan | 9/10 | 3278 days | 3% |
| Zac James | 10/10 | 3278 days | 3% |
| Luke Bingle | 10/10 | 3278 days | 3% |
| Gareth Hale | 8/10 | 3308 days | 3% |
| Janiel Ternura | 10/10 | 3339 days | 3% |
| Michael Spicer | 10/10 | 3339 days | 3% |
| GARRY and MARIA Steele | 10/10 | 3369 days | 3% |
| Achim Schafer | 10/10 | 3369 days | 3% |
| Robert Darby | 10/10 | 3459 days | 3% |
| David Hocde | 10/10 | 3459 days | 3% |
| Lisa & Eric Brüggemann | 10/10 | 3459 days | 3% |
| Linda Stans | 10/10 | 3490 days | 2% |
| Maria Steele | 10/10 | 3520 days | 2% |
| Jaroslaw Lukasik | 10/10 | 3520 days | 2% |
| Andy Shilladay | 10/10 | 3520 days | 2% |
| Robyn Greening | 10/10 | 3551 days | 2% |
| Barbara Halberg | 8/10 | 3734 days | 2% |
| Sam Kydd | 9/10 | 3765 days | 2% |
| Jim Gifford | 10/10 | 3765 days | 2% |
| Josephine Chesby | 9/10 | 3794 days | 2% |
| Charlotte Stanbury | 10/10 | 3794 days | 2% |
| gerry white | 10/10 | 3794 days | 2% |
| Jeremy Bird | 10/10 | 3825 days | 1% |
| Margaret Hackett | 9/10 | 3825 days | 1% |
| Ty Birkett | 10/10 | 3856 days | 1% |
| Christopher Claes | 10/10 | 3886 days | 1% |
| Annette Vartha | 10/10 | 3917 days | 1% |
| Kimbee2015 | 9/10 | 4009 days | 1% |
| Lee Spinks | 9/10 | 4100 days | 1% |
| Liz Charles | 10/10 | 4100 days | 1% |
| Louise C | 10/10 | 4131 days | 1% |
| David Spriggs | 10/10 | 4131 days | 1% |
| Heinrich Ballhaus | 10/10 | 4159 days | 0% |
| Jennifer Greenholt | 10/10 | 4190 days | 0% |
| Jayson Herewini | 9/10 | 4190 days | 0% |
| Michael Michael and Claudia | 10/10 | 4190 days | 0% |
| Fiona Whyte | 10/10 | 4190 days | 0% |
| Chris & Anne | 10/10 | 4312 days | 0% |
| Craig Dunphy | 10/10 | 4555 days | 1% |
| Eric T. | 10/10 | 4586 days | 1% |
| Emily | 10/10 | 4616 days | 1% |
| Brian | 10/10 | 4616 days | 1% |
| bren Herbert | 10/10 | 4647 days | 1% |
| Johan Sundstrom | 10/10 | 4920 days | 1% |
| smarcantonio | 9/10 | 4981 days | 1% |
| Sadie | 10/10 | 5104 days | 1% |
| LindaA | 10/10 | 5347 days | 1% |
| Long | 10/10 | 5531 days | 1% |
| lindacb | 10/10 | 5592 days | 1% |
| jm_1879 | 8/10 | 5620 days | 1% |
| SueHarvey | 10/10 | 5620 days | 1% |
| jojohnson | 9/10 | 5651 days | 1% |
| TinaC | 9/10 | 5651 days | 1% |
| tonyhughes | 10/10 | 5651 days | 1% |
| bothmer | 9/10 | 5682 days | 1% |
| Jim_Gifford | 10/10 | 5743 days | 1% |
| Peter | 6/10 | 6307 days | 1% |
| Peter Aston | 8/10 | 6683 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kiwi Motorhomes experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.28% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 119 days. The Kiwi Motorhomes experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kiwi Motorhomes experience has been adjusted for 62 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 59 | -0.63% |
| 60 | -0.64% |
| 61 | -0.65% |
| 62 | -0.66% |
| 63 | -0.67% |
| 64 | -0.68% |
| 65 | -0.69% |
| … | … |
Balancing Adjustment
1.60% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.