G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Freedom Campers.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Freedom Campers
Valid Reviews
71 Valid Reviews
The Freedom Campers experience has a total of 77 reviews. There are 71 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 71 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 21 |
|
30% |
| 9/10 | 1 |
|
1% |
| 8/10 | 16 |
|
23% |
| 7/10 | 7 |
|
10% |
| 6/10 | 4 |
|
6% |
| 5/10 | 6 |
|
8% |
| 4/10 | 3 |
|
4% |
| 3/10 | 0 |
|
0% |
| 2/10 | 3 |
|
4% |
| 1/10 | 10 |
|
14% |
67.32% Average
The raw data average (mean) for all the Freedom Campers valid reviews is 67.32% and is based on 71 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
31 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 71 valid reviews, the experience has 31 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 31 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 2 |
|
6% |
| 9/10 | 0 |
|
0% |
| 8/10 | 13 |
|
42% |
| 7/10 | 6 |
|
19% |
| 6/10 | 4 |
|
13% |
| 5/10 | 4 |
|
13% |
| 4/10 | 1 |
|
3% |
| 3/10 | 0 |
|
0% |
| 2/10 | 1 |
|
3% |
| 1/10 | 0 |
|
0% |
69.68% Average
The raw data average (mean) for all the Freedom Campers face-to-face reviews is 69.68% and is based on 31 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.48%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| JHD | 10/10 | 191 days | 100% |
| Rey mack | 10/10 | 252 days | 98% |
| Silvia and Franz | 10/10 | 311 days | 96% |
| IRENE ELIZALDE PUEYO | 9/10 | 342 days | 94% |
| Colm Mc Caughey | 8/10 | 646 days | 76% |
| Lionel | 10/10 | 738 days | 70% |
| A Secret | 1/10 | 922 days | 21% |
| Margaret Tallentire | 10/10 | 952 days | 49% |
| Michael | 10/10 | 952 days | 49% |
| Xavier | 10/10 | 952 days | 49% |
| Sandy | 10/10 | 952 days | 49% |
| Jazz | 10/10 | 952 days | 49% |
| Sofia Wennesund | 10/10 | 983 days | 46% |
| Syméon | 10/10 | 983 days | 46% |
| Heta | 10/10 | 983 days | 46% |
| Sonya | 10/10 | 983 days | 46% |
| Jonas Simon | 1/10 | 1011 days | 18% |
| Aimee | 10/10 | 1407 days | 15% |
| David | 1/10 | 1894 days | 2% |
| Matt Watts | 10/10 | 1986 days | 5% |
| Billy Allen | 10/10 | 2198 days | 4% |
| Peter | 10/10 | 2472 days | 4% |
| Shun Hua Lim | 10/10 | 2533 days | 3% |
| Jason Juan | 1/10 | 2687 days | 1% |
| Annelies Doecke | 5/10 | 2777 days | 2% |
| Deborah | 1/10 | 2778 days | 1% |
| Maarten en Jeroen | 1/10 | 2867 days | 1% |
| Kelly Kaley | 7/10 | 2959 days | 2% |
| Peter Jackson | 2/10 | 3173 days | 1% |
| David Rigo | 1/10 | 3232 days | 1% |
| Albert Gonzalez | 2/10 | 3232 days | 1% |
| Kosia | 8/10 | 3258 days | 2% |
| Tom Rogers | 7/10 | 3266 days | 2% |
| Steven and Astrid | 7/10 | 3278 days | 2% |
| Sharron | 8/10 | 3305 days | 2% |
| ekodde | 1/10 | 3324 days | 1% |
| Jorg Muller | 7/10 | 3506 days | 1% |
| Tom Brien | 10/10 | 3539 days | 1% |
| Yvonne El-Amine | 6/10 | 3541 days | 1% |
| Alex | 8/10 | 3547 days | 1% |
| leila rowbotham | 8/10 | 3989 days | 1% |
| VSQ | 1/10 | 4085 days | 0% |
| Sarah Beyeler | 10/10 | 4269 days | 0% |
| Sebastian and Peter Beate | 2/10 | 4658 days | 0% |
| Martin Hadorn | 8/10 | 4694 days | 1% |
| Kevin Desjandino | 8/10 | 4712 days | 1% |
| Anne and John | 8/10 | 4724 days | 1% |
| Sally | 8/10 | 4729 days | 1% |
| seajayj | 1/10 | 4755 days | 0% |
| JoeZ | 4/10 | 5000 days | 0% |
| magicpenguin | 10/10 | 5000 days | 1% |
| Emma Bagguley | 4/10 | 5007 days | 0% |
| Lotte Zwail | 7/10 | 5009 days | 1% |
| Andy Bridgman | 8/10 | 5014 days | 1% |
| Nic Roggeman | 6/10 | 5016 days | 1% |
| Graham | 5/10 | 5060 days | 1% |
| Hans Bos | 5/10 | 5092 days | 1% |
| Philip Gierke | 8/10 | 5340 days | 1% |
| Emma Cross | 8/10 | 5345 days | 1% |
| Paula Dove | 6/10 | 5356 days | 1% |
| Graham Jones | 5/10 | 5363 days | 1% |
| Martin | 7/10 | 5364 days | 1% |
| Celia Murphy | 7/10 | 5384 days | 1% |
| John Balson | 8/10 | 5386 days | 1% |
| john | 4/10 | 5821 days | 0% |
| JolondaR | 6/10 | 6083 days | 1% |
| Lucy | 5/10 | 6195 days | 1% |
| Paul | 8/10 | 6308 days | 1% |
| Katy Bray | 8/10 | 6445 days | 1% |
| Meadows | 5/10 | 6470 days | 1% |
| Stefan | 8/10 | 6835 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Freedom Campers experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.49% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 47 days. The Freedom Campers experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Freedom Campers experience has been adjusted for 177 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 174 | -3.43% |
| 175 | -3.45% |
| 176 | -3.47% |
| 177 | -3.49% |
| 178 | -3.51% |
| 179 | -3.53% |
| 180 | -3.55% |
| … | … |
Balancing Adjustment
1.63% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.