Jucy Rentals

Reviews

Martin's avatar

Martin

New Zealand

Ranking: 2/10

We had to return the first Chaser as the sink leaked very badly and spoilt the groceries we had stored in the cupboard. The table was very wobbly and unusable. The second van ran out of water on the second morning after three short showers. We assumed the pump had failed but were told by seasoned campers that three showers will easily empty the tank. However, the water would not drain so we had to stand in several inches of cold smelly water to use the toilet. We used our towels to soak it up. The waste tank is 5 litres larger than the fresh water tank, so should be able to carry all the waste water. We weren’t able to troubleshoot the drainage problem, so Jucy offered to get the van serviced midway through the rental. In the end it was easier to just stay at motor camps and not use the shower or toilet.

Reviewed 5 months ago

Seh's avatar

Seh

Ranking: 3/10

Unclean van! I hired a chaser for a week and it had bed bugs in it. No, the bites weren't Sandflies or mosquitoes, they were bed bugs and it ruined my trip because of the amount of bites and then the itchiness afterwards. I felt embarrassed as a kiwi for tourists that come to nz and would have that as transport. The van hadn't been cleaned well anyway, old crumbs from the last people etc.
The van drove well though and got us from A-B. I would never use a jucy again though

Reviewed 9 months ago

Stefan's avatar

Stefan

Ranking: 1/10

Juicy chaser was meant to have interior from 2017. However Toyota Hiace was from 2009 and drove like even ten years more worn. Interior had no proper air circulation. Table wobbled like a lambs tail. Drive quality was abysmal. All on having benn made to believe I hire. a car about 2-4 yrs old. Never gain!

Reviewed 12 months ago

Justin White's avatar

Justin White

Ranking: 1/10

I arrived to pick up the van, and they were very pushy on me buying insurance. They said that if anything happened to the van at all whether my fault or not that I would have to pay for it, even though that’s not written out on their website. I had them print out their policies, which wasn’t on the website, which said what they just told me. I was very upset because that meant that I’d have to pay double the amount that I paid for the van to insure it, or risk paying 5,000 dollars if they cam was damaged whether my fault or not. Since they sprung this on my the day that I was to pick up the van I was past the cancellation and refund date. This was a racket, but having no other choice I bought the insurance.

Once getting the van (Jucy Condo) there were several things wrong with it. The USB chargers didn’t work. The pull out bed had a crack in it, so it wasn’t stable when pulling it out, and the refrigerator had a horrible smell.

There were also a couple really annoying things in the van which showed how poorly it was made in the first place. There was a useless shelf of plastic right above the fridge that we hit our heads on several times after getting something out of the fridge because it was poorly placed. The rack that the table goes in had the water tube at the end of it preventing the table from fitting in it, so it had a loud banging noise whenever we drove. There was not enough storage for our clothes or food. The mist concerning problem was there was no trash can which made the van technically not self-contained. They are breaking the law by putting the certified self contained sticker on it while not having a trash can in the van.

To stay objective there were two positives: The van handled well and was easy to drive.

I will never use Jucy again. I would much rather have spent more money on a better van from another company or hired a cheaper van. Waste of money.

Reviewed about 1 year ago

Jonathan Cutts's avatar

Jonathan Cutts

Ranking: 1/10

Outrageously poor service. You promise after hours pick up. Don't tell me it's now not available . When I find out and want to cancel the deal want me to forfeit 20%!!!!!!!

NOT A GOOD WAY TO TREAT 10+ yr customer who will now tell everyone about your illegal (breach of contract) unfair tactics

Reviewed over 1 year ago

Gillian Campbell's avatar

Gillian Campbell

Ranking: 6/10

The vehicle was mechanically sound but there were issues with doors and USB ports. The sliding doors only opened when I worked out that they could be opened from inside. The USB port with 2 outlets fell out and was non functioning for a week. The cigarette lighter port still worked as I had an adapter to fit. One of the things that lowered their rating was the adding charges for special location and chairs because I added one day to the reservation. They are charging for nothing! Same car , same location should not incur extra charges, except for rental charge.

Reviewed over 1 year ago

TERRENCE  FORBES's avatar

TERRENCE FORBES

Australia

Ranking: 9/10

Great clean little van. Staff just wonderful!! Thanks!!

Reviewed over 1 year ago

Lynette Moore's avatar

Lynette Moore

New Zealand

Ranking: 6/10

Bit small for us so next time will go next one bigger. Bed was very hard. Handled well on roads and great having a toilet in board

Reviewed over 1 year ago

Steve Simmonds's avatar

Steve Simmonds

New Zealand

Ranking: 7/10

The good bits first ,Easy to drive/park/cheap
Bad bits - toilet/shower at the cost of so much room
Lack of storage
Not suitable for large people
Bed Mattress very thin uncomfortable (10 days ) unable to double up using top mattress
I would hire one again but not with built in toilet/ shower
Just hire one with cassette toilet
Staff were all friendly and helpful

Reviewed over 1 year ago

Derek Bent's avatar

Derek Bent

England

Ranking: 8/10

We arrived in NZ on 29th Dec 2019, and hired a Jucy Chaser from 31st Dec 2019 till 16th Jan 2020. Our plan was to pick up the Jucy in Christchurch, spend 2 weeks on the South Island, catch the ferry to the North Island, and spend the final week travelling up to the drop off point in Auckland. The pickup was smooth, and quicker than expected. However, the Jucy could have been a bit cleaner inside. And it turned out it hadn't been fully fuelled prior to us picking it up. What was in the tank wasn't there for very long, as the Jucy's thirst for petrol was astounding! It also handled like a barge, and hated going up hills. However, I found it a comfortable place to sleep (my girlfriend thought that the cushioned boards were a bit hard). The sink and gas cooker worked great. However, it could have done with a few more storage bags inside. And the shower and toilet never got used. We didn't realise that the Holidayparks in NZ are generally so well equipped. Lesson learned for the future.

The bottom line - our Jucy Chaser never missed a beat, and got us where we wanted to go. For that I'm grateful, and would not hesitate to rent a Jucy vehicle again.

Reviewed over 1 year ago

Kevin's avatar

Kevin

Ranking: 6/10

The Campervan had everything you need for a simple travel. Some of the ok equipment needs to be exchanged or repaired.
The introduction should have been longer and with more motivation. So we had to find out about some features on ourselves. And we were really disappointed that for our rented dvd player the power cable was missing and when we mentioned this at the return the only answer was „ok“. No sorry our anything else.
All in all the campervan suited for us as we expected to get this with a cheap provider.

Reviewed over 1 year ago

Nicl's avatar

Nicl

Ranking: 1/10

I experienced the worst customer support ever with jucy rentals. We had a problem while on the road with a jucy Camper Van and they did not offer assistance in any way, left us completely on our own. We had to call their service number multiple times and they ultimately charged us an estimated amount for solving our problem without being able to give me any prove for the costs. We spent 5 days of our holiday at the same place because of their incompetence. It was my second time traveling with a Camper Van in NZ but the first time with a jucy van - because there are many on the road in NZ, I thought they’re a good company - SO WRONG. Believe me, you don’t want to have anything to to with them. I can definitely NOT recommend renting at this company.

Reviewed almost 2 years ago and experienced in November 2019

Heather McDonald's avatar

Heather McDonald

New Zealand

Ranking: 7/10

In general we were happy with our Jucy camper, and staff were friendly and helpful. However, the 0800 system for pick-up in Christchurch let us down - the recorded message says that pick-ups from Christchurch run until 5.30pm, but the office actually shuts at 5.00pm. Our original pick-up time for our camper van was 11am, but our flight was cancelled, and the replacement flight (at 3.00pm) was also delayed. I kept Jucy informed of delays throughout the day, but my final message was not passed on. We landed at 4.45pm - on reaching the terminal I immediately called the 0800 number for the shuttle to the depot, but this was just a recorded message. Thanks to a shuttle driver from another company, I got a ride to Jucy depot. I arrived at 5.10pm to find the door locked. Staff eventually came out from a back door and told me they were closed, and that the rentals had "rolled-over" to the next day - they were prepared to leave me stranded there with my husband and luggage still at the airport! They claimed that the 0800 service had not emailed them my final message regarding the delayed flight. They did finally let me have the van, and were very courteous and helpful once that decision was made.

Reviewed almost 2 years ago

Enrique JUGON's avatar

Enrique JUGON

France

Ranking: 10/10

We rent a Chaser and it was amazing. Perfect "all-in-one" van and easy to drive even in narrow roads. Only drawback was the small "regular 91" engine that was not ideal in the mountains and need about 15L/100km. Diesel engine would have saved lots of money.
Great product, reactive support/customer_care via phone or email, we had an overall wonderful experience in NZ. Thanks Jucy, and thanks rankerz for the quotation + great mobile app. Enrique

Reviewed almost 2 years ago

Nicholas Sharman's avatar

Nicholas Sharman

Poland

Ranking: 5/10

The car (Jucy Cabana) was great, however upon pick up, we encountered a rather unpleasant situation.
The pick up office was very busy and for some reason, the cars were not ready!
We had to wait for around 2 hours! Some had been waiting over 4 hours... Really annoying as many had plans for that day.
We did receive a half day refund ~35NZD but that's not worth the stress of the pick-up.
Otherwise Jucy was OK.

Reviewed almost 2 years ago

Avid camper's avatar

Avid camper

Ranking: 1/10

Terrible experience!! We got blood stained sheets to which w had to go out and buy our own. We got to our first stop and there was no water. Had to get to an engineer who said the tank was empty. He filled the tank up then after using hardly any water it still wasnt working. Had to stop at their branch in Wellington. There is also an issue with a utility panel that had come lose which meant we had a squealing sound as we drove. There solution to this was to shove cardboard down between the space
This made it worse so now we have to stop off at an rv repair place as they don't have a replacement

Reviewed almost 2 years ago

Ariani Plukaard's avatar

Ariani Plukaard

Australia

Ranking: 9/10

No issues with customer service. Use of the van was explained when we picked it up, and we had no issues with the van during our trip. The van met our needs and was reasonable for the price point. Old but clean.

Reviewed almost 2 years ago

b benson's avatar

b benson

Canada

Ranking: 9/10

Pick up & drop off procedures were quick & easy. Airport shuttle service was very handy. We were concerned that our little "Cabana" was 15 yrs old, but everything was fine / worked well over the 7n/8d we used it. Its' smaller size had its' pluses & minuses ... easy to drive around on some twisty, tiny roads & better on gas mileage, but "cozy" interior space. Jucy Rentals was great for us!

Reviewed almost 2 years ago

Marc Yvanez's avatar

Marc Yvanez

France

Ranking: 7/10

Need some more storage in the campervan. There is storage only for food, none for clothes.
Had a leak from the tap when turned the water pump.

Reviewed almost 2 years ago

Steve Jenkins's avatar

Steve Jenkins

Australia

Ranking: 10/10

Excellent service, convenience and outstanding van, really good

Reviewed almost 2 years ago

Will M's avatar

Will M

Australia

Ranking: 5/10

Rented cabana for 11 days.
Drove smoothly and Comfortably.
Though sadly:
One of the passenger doors only opened 50% of the time, which was a bit of a pain in rain snow getting into the back.
The water in the pump tap had lumps of mould in it.
The bed is also quite awkward to set up, but you get used to it after a while.

Reviewed about 2 years ago

Alexia Yankoulas's avatar

Alexia Yankoulas

Australia

Ranking: 8/10

Was missing mugs so we had ti buy our own and the pots were too small for 2 people. Other than that good and reliable car.

Reviewed about 2 years ago

Thomas Dennett's avatar

Thomas Dennett

New Zealand

Ranking: 10/10

Had the best holiday the camper was awesome and everywhere we visited was great. Would definitely recommend camping around the South Island to anyone

Reviewed about 2 years ago

PAUL MURRAY's avatar

PAUL MURRAY

Australia

Ranking: 9/10

Car drove great

Reviewed over 2 years ago

Mandy Curtain's avatar

Mandy Curtain

Australia

Ranking: 10/10

Had the best time, the jucy rentals was great and conservation parks were good! Favourite on the Waikato of the parks I stayed at! Coming back!

Reviewed over 2 years ago

Hansen Sutalim's avatar

Hansen Sutalim

Indonesia

Ranking: 10/10

It is been a great moment with Jucy Chaser Campervan

Reviewed over 2 years ago

Peter Gurkin's avatar

Peter Gurkin

Australia

Ranking: 10/10

Easy service with the DOC printing the pass for me. It got inspected at Mt Cook so saved me a fine :)

Reviewed over 2 years ago

Jucy Rentals - Campervans responds:

Hey Peter,

Thanks for choosing JUCY and we're pleased to hear that you avoided a fine with your pass!

Cheers

Lucy

Tara's avatar

Tara

Ranking: 4/10

The short version - There are lots of campervan companies in New Zealand. Don’t use Jucy. I saw a lot of Britz campervan vans on the road. Maybe they’re worth a look.

Pro - The Condo campervan didn’t break down on us.

Cons - 1) It wasn’t equipped with its “standard” space heater. Jucy’s call service was worthless. They couldn’t even tell me if the heater was a stand alone unit (it was). When I e-nailed, Jucy’s recommendation was for us to “buy one.” (I made a pit stop by a different Jucy location, and forced them to give me one.). 2) We paid for Jucy to request and pay for the interisland ferry between the North and South Islands of New Zealand. We then received a lecture from a ferry terminal employee, because the Condo’s dimensions were submitted to them wrong (vehicle length impacts how many vehicles they can carry). The Jucy employee had indicated that the campervan was 2 meters long (the Condo is about 5 meters long). 3) It was not clearly communicated to me that Jucy only receives campervans during regular business hours (e.g., 8 am to 5 pm). I had an early morning international flight. Without after hours checkin - I had to return it a day early. Good news - Jucy charged me for the last day, wouldn’t allow me to transfer that night to one of their Snooze locations, AND I still had to pay for a hotel. 4) Jucy’s fleet is old, and maintenance is mediocre at best. (Our breaks sounded gravely, which made us uncomfortable on some New Zealand roads. It took the kitchen sink over night to drain about an inch of water, so we couldn’t cook in the camper.)

Reviewed over 2 years ago

Jucy Rentals - Campervans responds:

Hi Tara,

Thanks for your feedback. We are sorry to hear that you had an unpleasant JUCY experience. Please let us know your booking number, and we will get in touch to resolve the issues which you have outlined above.

Cheers

Lucy

Judi Cipriani's avatar

Judi Cipriani

Australia

Ranking: 8/10

The van was comfortable to drive and easy to park. I would not recommend this van for anyone over 60. We are reasonably fit and found trying to climb up to the top bed was a trial. Then we had to make the bed below every night but you are then limited about where to stand. The shower is a waste of time. My husband who is not a big man could not fit in there to use it. Even I found it small so only used it once. They need to put some hooks around the van to hang towels etc there is nothing. They also need some sort of roll out awning on the outside so you can at least sit outside when it is raining especially in NZ. We enjoyed our trip and would do it again but not in this van.

Reviewed over 2 years ago

Jucy Rentals - Campervans responds:

Hey Judi,

We're pleased to hear that you enjoyed your New Zealand trip and found the vehicle easy to drive and park. Thanks for your feedback on the JUCY campervan's amenities and features. We have passed these on for future JUCY fleet development.

Cheers

Lucy

Janet Vieyra's avatar

Janet Vieyra

United States

Ranking: 8/10

Our first experience in a campervan. We had one issue while on the road but we called July and they sent us to a nearby mechanic and we were on our way in 30 minutes. Overall a great vacation.

Reviewed over 2 years ago and experienced in February 2019

Jucy Rentals - Campervans responds:

Hey Janet,

Thanks for sharing your review. We're glad that the mechanic sorted your issue and that you had a great JUCY vacation!

Cheers

Lucy

Bob Langridge's avatar

Bob Langridge

United Kingdom

Ranking: 8/10

With Jucy you will not get a modern camper van. Ours had over 200,000km (125,000 miles) on the clock and so comes with all the usual issues of a vehicle that well used. There were rattles, missing catches and the passenger seat had a tear in it. Also the seal on the toilet leaked - if we went over a bump (of which there are lots in NZ) we had liquid leak into the compartment (and not the cassette was not full). Having said that they were very good value.
The van was reasonably well equipped, and as long as you are not tall or of a big build you will find the bed OK.
Our walk through missed a couple of important things, he person showing us was trying to help and did not do the walk through.
However, the people at Jucy were great, we picked up changes of bedding in Wellington and Queenstown. The drop off was quick and easy and they refunded us the cost of a tyre repair.
Would we use them again - yes, would we recommend them - yes

Reviewed over 2 years ago

Jucy Rentals - Campervans responds:

Hey Bob,

Thanks for your feedback and we are delighted to hear that your JUCY experience was affordable, efficient and memorable.

Cheers

Lucy

Connie Thomas's avatar

Connie Thomas

United Kingdom

Ranking: 8/10

JUCY Condo- we found JUCY very helpful at check in and hand back. We had no problems with the van, everything worked well. The duvets were cosy for the slightly chilly nights. The van was well equipped, could handle the roads well, and was not difficult or slow to drive. The van was also very well priced and gave us the option of choosing other accommodation such as campsite cabins, when we needed a little more comfort (en-suite bathroom).
We hired this van as JUCY were the only affordable option for the route we took, flights into Auckland and out of Wellington.

Reviewed over 2 years ago

Jucy Rentals - Campervans responds:

Hey Connie,

Thanks for your review. It's great to hear that you loved your JUCY Condo and that our team were super helpful.

Cheers

Lucy

Pat Burns's avatar

Pat Burns

Canada

Ranking: 9/10

We rented the Jucy Chaser campervan. It was perfect for two people with the choice of upper and lower bunks to sleep on. They both fit two people although the top bunk was slightly narrower. Having a toilet, two burner stove, and a fridge was very handy. We used everything to great effect. The Jucy staff were very helpful and friendly. The campervan was received very clean and with the necessary cooking and eating utensils as well as all the bedding. Very warm comforters. The window shades were terrific for keeping light out. The size of the van was perfect for parking and maneuvering in the tight spots we went to. It does struggle on the steep hills, but most trucks will. Only down side is that it is not a diesel engine.

Reviewed over 2 years ago

Jucy Rentals - Campervans responds:

Hey Pat,

It sounds like our Chaser campervan was the perfect travel companion for your JUCY adventure!

Thanks for your review!

Cheers

Lucy

Greet Luursema's avatar

Greet Luursema

Netherlands

Ranking: 5/10

Beware, the length of the bed in the Jucy Cabana is 1.80 m and not suitable to persons longer than 1.80 m. And not 1.93 m, because the backchairs are still in the car.There is not a real matress, so you ly very uncomfortable. We have decided to use the campervan as a car and sleep elsewhere.

Reviewed over 2 years ago

Jucy Rentals - Campervans responds:

Hey Greet,

Sorry to hear that the JUCY bedding options didn't meet your needs. Please email feedback@jucyworld.com with your booking number, and we will resolve this issue for you.

Cheers

Lucy

iain simpson's avatar

iain simpson

United Kingdom

Ranking: 10/10

Great service fast response and a joy to use.

Reviewed over 2 years ago

Jucy Rentals - Campervans responds:

Hey Ian,

Thanks for your 10/10 review! We're glad to hear that the service was fast and JUCY experience was a joy!

Cheers

Lucy

Andrea F's avatar

Andrea F

Australia

Ranking: 2/10

Unbelievably slow service, waited for an hour and a half before we were shown the van. When signing the rental agreement we were told about 'new fees' that were applicable to our booking but were introduced after our booking was made online 5 months prior. They would not budget on removing the extra charge because it was available to view on their website (but not on the 3rd party website we used and was not even in existence in their own website when we created our booking! )
I wouldn't recommend this company for service in a timely manner or fairness in customer service. Overall a very poor service and extremely disappointing that they have probably ripped off numerous tourists visiting our country.

Reviewed over 2 years ago

Jucy Rentals - Campervans responds:

Hey Andrea,

Sorry to hear about the slow service and fee issues that you experienced on your JUCY adventure! Please contact feedback@jucyworld.com with your booking number, and they will resolve these issues for you.

Cheers

Lucy

Jo's avatar

Jo

Ranking: 2/10

Our Coaster Camper had a leaking gray water system and was equipped with broken and dirty inventory.
After having filed our complaint asking for repair and refund the JUCY On Road and Customer Experience Team was rather another pain than much of a help.

Reviewed over 2 years ago

Jucy Rentals - Campervans responds:

hey Jo, I'm really sorry to hear about this!

If you don't believe you got the response you were looking for please email me lucy@jucyworld.com and I'll see what I can do to help.

Kind regards,
Lucy

Neil Warnock's avatar

Neil Warnock

United Kingdom

Ranking: 7/10

This was our second campervan holiday in NZ and we thought Jucy didn't quite match up to the previous rental. The van was clearly not properly checked over before we picked it up as only one duvet and set of pillows had been provided. To be fair they handled it ok by saying we could buy more and they would refund it but it should really be checked before pickup and caused a colder than expected first night for our son. A few other niggles about the vehicle could also have been spotted - the van's heater control was defective, there was a crack in the supplied bucket, the water filling hose was split, etc. Not big things but each one took a bit of holiday time to deal with. The camper's conversion was not as well designed as it could have been with a lack of storage and no hooks to hang things on. Also, there was no hot water available in the van; we weren't expecting it but having got used to it with our previous rental it was missed for washing up. The staff at checkin and out were very pleasant. Overall, I would look carefully at others first if I was renting again.

Reviewed almost 3 years ago

Jucy Rentals - Campervans responds:

Hi Neil,

Thanks so much for your review and helpful feedback. I'm sorry to hear there were a few frustrations with your rental. If you'd like to discuss this further, please email feedback@jucyworld.com

Thanks,
Lucy

Shelley Revell's avatar

Shelley Revell

England

Ranking: 7/10

Booking process was straightforward and the campervan was as expected. Price was good for a new van (only 2 years old).
Did find the sales guy very pushy after I confirmed the booking. I then had to go online to pay the deposit which was fine and I was happy to do so. He didn't tell me I had to do it by a deadline and I was really busy at work that week. He emailed about 4 times asking me to pay the deposit and each time was ruder than the last email. Not good customer service at all and almost led to me cancelling.
On picking up the campervan the staff were very busy although tried to be helpful. I think it would be better to provide some kind of intro booklet telling how the water, toilet, etc worked so customers can refer back to it.
Great to have the freedom in a camper and New Zealand was beautiful!

Reviewed almost 3 years ago

Jucy Rentals - Campervans responds:

Hi Shelley,

Thanks so much for taking the time to leave us a review - you have provided us with some really positive feedback. If you would like to give any further details around the branches and the sales agent you dealt with, please email me at lucy@jucyworld.com so I can pass this on.

Thank you!

Kaitlyn Wong's avatar

Kaitlyn Wong

Canada

Ranking: 5/10

Initially we had issues with some items missing that we didn’t notice until we had arrived at our first campsite. All towels and linens were missing making the first night difficult to sleep. Jucy did refund us a half day of rental and gave us gas money for driving back into Wellington to retrieve our items. The van also had some issues: both of the sliding back doors were difficult to open at times, not all of the straps to hold up the curtains worked and the fridge/cooler either froze all the food or didn’t work at all. That being said we stayed in our Jucy for 2 weeks and had a pleasant experience overall.

Reviewed almost 3 years ago

Jucy Rentals - Campervans responds:

Hi Kaitlyn, thanks for taking the time to share your review. I'm sorry that you didn't initially receive towels and linen, please know that this is not at all the JUCY experience that we had in mind for you. If you'd like to share any further feedback please email feedback@jucyworld.com

Sharon Poh's avatar

Sharon Poh

Ranking: 1/10

The only reason that we booked Jucy campervan is they allowed late pick up. End up they reported we didn’t submit sufficient information and they refused late picked up. We spent hours in the airport to organize new accommodation and wasted booked holiday park. We didn’t receive any apologies from the stuffs and all they said is our fault!

I would not recommend hire any cars from Jucy!

Reviewed almost 3 years ago and experienced in September 2018

Jucy Rentals - Campervans responds:

Hi Sharon,

I'm so sorry to hear that your after-hours pick up didn't go as we plan for our customers. I can understand how this would have been very frustrating and it is definitely not what you want when trying to start your adventure. If you could please email your feedback to feedback@jucyworld.com that would be really helpful.

Cheers,
Lucy

Albert's avatar

Albert

Ranking: 1/10

Be careful with the relocation deals. We tried to get one, and after we payed, the reservation was made for ANOTHER CAR in ANOTHER LOCATION. Jucy refused to change this and we lost $30. We ended up renting with another company.

Reviewed almost 3 years ago

Jucy Rentals - Campervans responds:

Hi Albert,

Thanks for sharing your feedback with us. I'm so sorry that the relocation didn't work out, please know that this isn't the JUCY experience we had in mind for you. If you could please take a minute to share this with your booking number to feedback@jucyworld.com we can then investigate further and be in touch directly to fix this.

Cheers,
Lucy

Shannon Murdoch's avatar

Shannon Murdoch

New Zealand

Ranking: 9/10

Awesome week in the Jucy Condo! More Kiwis should just book in to holiday around our own country just beautiful. Awesome service from the Jucy team. Will definitely be doing this again

Reviewed almost 3 years ago

Jucy Rentals - Campervans responds:

Hey Shannon,

Thanks so much for leaving a review! We are so happy that you enjoyed adventuring your own backyard with us and we hope to welcome you back again soon!

Cheers,
Lucy

Melissa Reinders's avatar

Melissa Reinders

Canada

Ranking: 8/10

We loved our Jucy van! Staff was great to deal with and the car was easy to pick up and drop off. We rented the cabana so it was small but it had everything we needed. It wasn’t really made for people with two big suitcases and two backpacks but we made it fit ! Really nice feature to be able to keep the fridge on and plug our phones in all night without killing our battery ( although our van at times did make sounds as if she might not turn on, she always did! ) Quirky van but we loved our experience and would recommend the company to others.

Reviewed about 3 years ago

Jucy Rentals - Campervans responds:

Hi Melissa,

Thanks for taking the time to share your review! So happy to hear that you found our Cabana fitting for your adventure.

We hope to welcome you back soon on your next adventure.

Cheers,
Lucy

Brennon Lanigan's avatar

Brennon Lanigan

New Zealand

Ranking: 10/10

We had a fabulous time in our Jucy camper van for 5 days in the S Island. We visited Milford Sound & Mt Cook. What a bargain to buy the camper van pass. The DOC sites were clean & quiet. We can’t wait to go back next year & bring the kids.

Reviewed about 3 years ago

Jucy Rentals - Campervans responds:

Hi Brennon,

I'm so happy to hear that you enjoyed your JUCYexperience with us! We can't wait to welcome you back on your next adventure.

Cheers,
Lucy

Iva Granic's avatar

Iva Granic

New Zealand

Ranking: 10/10

Best experience with jucy! The workers are so friendly and helpful! The van was everything I expected and it was perfect!

Reviewed about 3 years ago

Jucy Rentals - Campervans responds:

Hi Iva,

Thank you so much for sharing your experience with JUCY. We are so happy to hear that you enjoyed your teams service and were happy with your van.

We hope to welcome you back again soon on your next adventure!

Cheers,
Lucy

Danielle LeGallais's avatar

Danielle LeGallais

Ranking: 2/10

The camper itself is wonderful.

The 45 diff staff I spoke to, albeit 2, were TERRIBLE.

Watch and read for futher detailed reviews as to why.

I DO NOT RECOMMEND USING JUCY AT ALL

Reviewed about 3 years ago

Jucy Rentals - Campervans responds:

Hi Danielle,

Thanks for sharing your review of JUCY's services. I'm glad that you enjoyed your campervan but I'm sorry to hear that you didn't receive a great JUCY customer experience.

So I can further investigate, can you please email feedback@jucyworld.com with your booking number and further details so we can work to improve?

Cheers,
Lucy

Rachel's avatar

Rachel

Ranking: 8/10

Hired a Chaser campervan from Christchurch. Online booking was relatively easy & arrangement of out of hours pick up was appreciated. We expected fuel & water tanks to be full, all van parts working, & van to be clean. Actually, there was no water, the light above the hob did not work, neither did the rear window heater or the rear window wiper, the table, crockery & cutlery were dirty. Not at all helpful & particularly disappointing when collecting the van in the dark & after a 28 hour flight. Bedding & towels for 4 was welcome & used against the cold. Most vehicles have a heater for passengers in the back. This one did not, so the sleeping area of the van was extremely cold. We had a great week travelling around South Island & there was nowhere the van could not go. We sought out freedom camp sites that were off the beaten track, & often found ourselves the only ones there. However, advertised fuel consumption was seriously understated, costing us 3 times our budget. The drop off was quick & the shuttle to the airport is a great service.

Reviewed about 3 years ago

Jucy Rentals - Campervans responds:

Hi Rachel,

Thank you for taking the time to bring this to our attention. I'm so sorry to hear that you didn't have the JUCY experience that we had in mind for you. We would love the opportunity to further investigate your booking and work on how we can improve our processes so that this doesn't happen again. If you could please email feedback@jucyworld.com we can then ensure that we improve for you.

Cheers,
Lucy

Adele's avatar

Adele

Ranking: 10/10

A group of us rented the Campervans from Jucy for a long weekend roaftrip and they surpassed my expectations! The vans were reliable and so well designed inside. The bed was surprisingly comfortable and having all the bedding and linen supplied was a godsend. Highly recommended hiring one of these for your next adventure!

Reviewed over 3 years ago

Jucy Rentals - Campervans responds:

Hi there,

Thanks for taking the time to share a review with JUCY! We are so happy to hear that you found our vehicles reliable and well designed.

We hope to welcome you back on your next adventure again soon!

Thanks,
Ashley

Anthony's avatar

Anthony

Ranking: 10/10

Thanks Jucy. Drove from ch-ch down thru twizel, wanaka qtown then down to invercargill and drop off in Queenie. I'm a big guy so I had my doubts about sleeping in the van. I had no need to worry! We slept up top and both of us commented on how comfortable it was. Would def recommend to any one.

Reviewed over 3 years ago

Jucy Rentals - Campervans responds:

Hi Anthony,

Sounds like you had an awesome adventure in the South island! Great to hear that you found the van big enough for you :)

Thanks for taking the time to share your review.

Thanks,
Lucy

Jo Broomhall's avatar

Jo Broomhall

Ranking: 10/10

My Husband and I picked up a Van in Christchurch and did a road trip down to Queenstown and then down to Bluff and back for the Bluff Oyster Festival.

The van was perfect for the two of us. We slept really well in the van and it had everything we needed. We would definitely hire these vans again.

We also stayed at the Jucy Snooze in Christchurch before pick up. Was excellent price given we we’re just going to sleep and then getting our van. Staff we’re super happy and cheerful.

Reviewed over 3 years ago

Jucy Rentals - Campervans responds:

Hi Jo!

I'm so happy to hear that you and your husband enjoyed your JUCY adventure with us! It's awesome to hear that you had a great experience and we look forward to welcoming you back next time.

Thanks!
Lucy

Arifm's avatar

Arifm

Ranking: 1/10

We sent multiple emails to Jucy because we hadn't received the booking confirmation. We were assured our booking was confirmed. Alas, our flight lands at midnight in Wellington. We catch a taxi to pick up our car as the rental site is not based at the airport. Upon arrival we notice our name is not on the board and there is no car available to pick up. Unfortunately, unlike other rental companies who operate 24/7 there was no one working so we were left stranded. We called the emergency number and after being hung up on twice, we finally got through to someone in Manila I'm assuming. The consultant assures us we would receive a full refund as we had to catch a cab back to the airport and needed to hire a car through a proper firm. We are still trying to obtain our refund, even though we actually didn't have a car available for pick up. Disgusting customer service and will ensure everyone I know or talk to knows how terrible Jucy are.

Reviewed over 3 years ago

Jucy Rentals - Campervans responds:

Hi there,

I'm so sorry to hear that you didn't receive a booking confirmation from us and we didn't have a car available for you. I can assure you that this is not at all the JUCY experience we plan for our customers. I can completely understand how frustrating this must have been for you. As I don't have your full name or contact details could you please email these details to feedback@jucyworld.com so we can further investigate?

I'm so sorry again and I'd like to thank you for raising this feedback as it's very concerning.

Thanks,
Lucy

Valerie Morgan's avatar

Valerie Morgan

United Kingdom

Ranking: 7/10

Jucy is a great company and the van survived our 57 days with no break downs. Also we found the van very comfy to sleep in (we chose to use the bed in the roof so that we didn’t need to keep putting the bed away in the day). We would have given a score of 10 if we had been given a newer van without minor cosmetic issues such as the roof vent not being broken, one of the wing mirrors blowing off in the wind, the fridge not going cold when in a campsite with power). But it was the oldest Jucy van that we saw on the road & had done 320,000 km, so maybe it’s coming up to retirement!

Reviewed over 3 years ago

Jucy Rentals - Campervans responds:

Hi Valerie,

Thank you so much for taking the time to share your feedback with the team at JUCY!

I'm glad that you loved the bed and option to sleep out of the way. However, I'm sorry that your wing mirror blew off in the wind and you had struggles with your fridge - I hope that you managed to get in touch with us whilst on the road so we could work with you to fix these issues!

I will be passing on your feedback internally so we can look to improve our vehicles for customers moving forward.

Thanks,
Lucy

MICHEL GUILLON's avatar

MICHEL GUILLON

France

Ranking: 9/10

Funny and not too expensive. Exactly what we expected.

Reviewed over 3 years ago

Jucy Rentals - Campervans responds:

Hey Michel,

Thanks so much for your feedback! We are glad that you had a fun and valuable time with us.

We hope to see you again on your next adventure!

Thanks,
Lucy

Al Wilson's avatar

Al Wilson

Ranking: 6/10

Summary: We had a Jucy Condo for 2 weeks, with pick-up from Auckland airport and drop-off at Wellington airport. The vehicle was fine, but the service was disorganised/rushed, Jucy didn't appear to provide real duty of care to make sure that customers were well-equipped to use the vehicles. Our camper was missing the self-contained sticker at the rear door, had a leaking skylight and they forgot our chairs. Just make sure you read up on NZ freedom camping laws and ask questions during the vehicle pick-up, don't assume that Jucy will take care of everything.

Pros:
No mechanical issues - the 2006 Toyota Hiace was fine during our 3000km journey over 2 weeks.
Pretty efficient use of space inside the vehicle - good for 2 people.
Vehicle, kitchen supplies and bedding were all clean.

Cons:
No self-contained sticker provided for our Jucy Condo campervan on the rear door, which meant we were woken late at night by council staff and forced to show the detailed permit on paper and our ID while freedom camping in an approved area, otherwise they threatened to fine us or make us move on immediately. Other identical Jucy campers on the road had this sticker.
Did not explain how to use the vehicle at all unless prompted, including greywater system or toilet, gave little information on gear included in the camper (e.g. kitchen items, charging of electrical devices, where things were located within the van)
Did not provide us with the chairs we'd paid for and were not given a chance at drop-off to ask for a refund
Skylight leaked during rain, wetting the rear seats and our bags
No handover process at drop-off - attendant rushed us into the airport van, was generally rude and distracted
No spare oil or coolant was provided - the lady at check-in told us that this was checked between rentals, but during 1000's of kms, you want to be able to top up

Reviewed over 3 years ago

Jucy Rentals - Campervans responds:

Hi Al,

I'm so sorry to hear all that you're saying as this is not at all the JUCY experience we planned for you to have.

Could you please email feedback@jucyworld.com with your booking number and this information so that we can investigate this further?

In the meantime, I will definitely be passing on your information to the right places.

Thanks,
Lucy

Sanit Aurnorakarnkij's avatar

Sanit Aurnorakarnkij

Thailand

Ranking: 2/10

First, the officer has confirmed that we will ger a camping table and chairs but they are not provided.

Renting a Jucy Chaser model, the van is slow to accelerate.Furthermore, once the spped is over 80, the hadling is very difficult to control. I would’t recommend anyone to hire this campervan.

Reviewed over 3 years ago

Jucy Rentals - Campervans responds:

Hi Sanit,

I'm sorry to hear that you didn't receive your camping table and chairs and that you found the Chaser slow to accelerate.

I will pass on your feedback internally so that we can work to improve in these areas.

In addition, please feel free to contact feedback@jucyworld.com to rectify the missing camping tables and chairs.

Many thanks,
Ashley

Lauren Koch's avatar

Lauren Koch

Canada

Ranking: 5/10

Our canpervan was not ready when we were supposed to pick it up. We got it 7hrs later. They did give us a rental car for the day to kill time in Queenstown. It put a sour note on our rental experience as we lost most of the day from our vacation.

Reviewed over 3 years ago

Jucy Rentals - Campervans responds:

Hi Lauren,

Thank you for taking the time to leave a review and bringing this to our attention. I'm very sorry to hear that you had a delay on pick up. If you could please email at feeback@jucyworld.com with your booking number then we can further investigate this for you.

Thanks,
Lucy

Silvia Dong's avatar

Silvia Dong

New Zealand

Ranking: 9/10

It was a great experience with the Jucy condo. It is small enough for the road to feel comfortable and big enough for 4. It had everything we needed and staff was super friendly.
We were happy to have chosen Jucy. Just two downsides: we weren't comfortable taking some dirt roads with the camper van and didn't dare to cross Fords. Luckily we were with friends who gave us a ride but it wouldn't have been possible to do all the trails. Furthermore, we were not so fast with the camper van as with a regular car. So we decided to pick just 2 places and didn't drive as much as we would have with a car. But being flexible and being able to go anywhere where we wanted to go was a big plus. It depends on what you want. We wanted to have flexibility and around Wanaka and Queenstown there was much to see and to do anyway. We would choose Jucy again.

Reviewed over 3 years ago and experienced in January 2018

Jucy Rentals - Campervans responds:

Hi Silvia,

Thanks so much for taking the time to share your JUCY experience with us! I'm so glad that the Condo was the right size for four people and our staff ensured you were happy on your adventure.

We definitely believe in and love the flexibility of our campervans too and thank you for your tips.

We hope to welcome you back on your next green light adventure :)

Thanks!
Lucy

Francois Roux's avatar

Francois Roux

France

Ranking: 9/10

The van is fully corresponding to our expectations, and is well maintained.
The only bad point : we waited almost 1 hour for the van to be ready when picking it up at Christchurch, though we paid an extra 40$ for late arrival.

Reviewed over 3 years ago

Jucy Rentals - Campervans responds:

Hi Francois,

Thank you for your feedback and we are glad that our JUCY campervan met your expectations.

I'm sorry for the delay as you picked up the van, we are currently working internally to improve our process for pick up timing.

Please feel free to email us at feedback@jucyworld.com to discuss your feedback around the late arrival fee further.

Thanks,
Lucy

akdo's avatar

akdo

Ranking: 1/10

JUCY IS A JOKE.

I rent dozens of cars a year for work and this is hands down my worst experience from start to finish. The wait was long from the Airport, no shuttle was present. They gave me a car that broke down 20 minutes into the drive and every rep we spoke to was beyond useless. Unaccommodating and unhelpful. I had to Uber everywhere for work and they have not refunded me or compensated me for my Uber expenses. This was 3 days ago.

Reviewed over 3 years ago

Jucy Rentals - Campervans responds:

Hi Anthony,

Again, I am so sorry to hear this and I understand that our feedback manager has been in touch to rectify this issue with you.

Thanks again for your feedback and we hope to make it up to you on your next adventure.

Thanks,
Lucy

Martin  Baur's avatar

Martin Baur

Austria

Ranking: 8/10

Good and useful information, but because of Quality we landed up quite often in TOP 10 camps.

Reviewed over 3 years ago

Jucy Rentals - Campervans responds:

Hi Martin,

Thanks very much for your feedback, I will be passing this on internally and we are glad to hear that you found our information useful and you stayed at our partnering campsite, Top 10!

We hope to see you again sooon on your next adventure!

Thanks,
Lucy

Michae Johl's avatar

Michae Johl

Germany

Ranking: 9/10

Everything was fine. The Jucy Chaser was ok for us (three people, about four weeks)

Reviewed almost 4 years ago

Jucy Rentals - Campervans responds:

Hey Michae

Thanks so much for sharing your experience with us! We are so happy to hear that our JUCY Chaser suited your adventure.

Thanks
Lucy

Damian Korus's avatar

Damian Korus

Australia

Ranking: 1/10

We had a terrible experience with Jucy. My family and I decided to try that company, since they seemed to be reasonably priced and omnipresent on the internet. Our first impression wasn't that bad. Jucy Christchurch seemed to be overwhelmed with customers and seriously understaffed, but once we made it to the desk, things were seemingly moving easy enough.
Later on it turned out that they didn't put in folding table and chairs (which we paid for upfront). Sliding side door was only closing properly from the outside while using two hands and a lot of brute force. When we were preparing for our first night sleep, we discovered that a bottom bed wouldn't unfold properly, and was stained with suspiciously looking white stains. Some straps and snaps were missing from the rollout blinds, so we were unable to keep it dark the following morning. How that car made it through inspection, and was made available for rental is beyond me.
When we returned to the rental place the following morning, requesting a different camper van, we were informed that "it doesn't work like that", and "all the cars are old and heavily used". I wish they had those quotes on their website, so I could make a more informed decision...
Someone with technical know how eventually was sent to take a look, and agreed that we were given a piece of junk, which was finally replaced after another hour of waiting. When we asked about the missing table and chairs, we were told that we might be lucky enough to get the chairs, but tables were out.
Second van did ok, besides a hiccup with a fridge, which stopped working after a few days.
After our holidays concluded, we realised that there was a $66.3 charge on our credit card, followed by $60 refund. A person I called couldn't explain why the charges happened, but promised to investigate and get back to me. I've been waiting for 4 days now.
Bottom line. Stay away from Jucy if you're planning a smooth and worry free holiday experience.

Reviewed almost 4 years ago

Jucy Rentals - Campervans responds:

Hi Damian,

Thank you for your feedback. We are so sorry to hear about the issues you had while on hire with us and I assure you we will be investigating this situation internally to ensure this never happens again.

JUCY pride ourselves on our service and hearing about your experience is extremely disappointing. We will be making sure the relevant people are notified so coaching and training can be provided where necessary.

We are currently investigating your situation and someone will be in touch shortly to discuss the matter.

We are so sorry again!

Lucy

Radu Homorozan's avatar

Radu Homorozan

Germany

Ranking: 7/10

Campervan was alright, but service can be improved. Didn't get all the equipment that was promised. Fuel consumption is huge and much higher compared to other Campervans or Motorhomes, due to the customization.

Reviewed almost 4 years ago

Jucy Rentals - Campervans responds:

Hi Radu,

Thank you for your review. I'm sorry that you didn't receive the JUCY service that we planned for you to have.

I've passed on your feedback to our feedback manager who will ensure to do our best to improve in the areas that you have raised.

Thanks,
Lucy

Sander van Dijk's avatar

Sander van Dijk

Netherlands

Ranking: 7/10

Good cars, good service. No hidden extra costs

Reviewed almost 4 years ago

Jucy Rentals - Campervans responds:

Hi Sander! Thanks so much for leaving your review. We hope to see you again soon on your next adventure!

Kayla Daninger's avatar

Kayla Daninger

United States

Ranking: 1/10

We have had an unpleasant experience with the process of renting a camper an from Jucy.
We were charged the deposit of 20% as well as the full cost of the campervan within 2 days of each other. We were told we would only be charged the deposit and so I emailed Tony, who had been the one to help me book our van. When I didn’t receive a response for a few days I called the company, and the woman was less than helpful. She informed me that they had no record of us paying the full amount and that we STILL owed the remaining amount. She continued to tell me there was nothing they could do and I needed to figure it out. So I emailed the company our bank statement, asking if we could be reimbursed the 20% deposit since we apparently already paid the full amount. It’s now two weeks later, and they still have done nothing to help us, let alone even responded to a single email I have sent. We are so disappointed and unimpressed by this company and the customer service. We were excited to travel by a Jucy camper-van, especially since it was recommended by many friends who had used Jucy; But this has been a frustrating experience already.

Reviewed almost 4 years ago

Jucy Rentals - Campervans responds:

Hi Kayla! I'm so sorry to hear of this, it's definitely not the JUCY experience we've planned for you to have! I have spoken to Tony who understood from your last email that you had called and got it figured out but we are sorry to hear that this isn't the case now. Tony will be in touch with you directly to assist so that we can ensure you have the best JUCY adventure! Thanks, Lucy

Tomy Tomy's avatar

Tomy Tomy

Indonesia

Ranking: 7/10

It's really fun and awesome to travel in NZ by Campervan, I will surely do it again. For Jucy, they rent nice Campervan with good facilities. If the campervan can accelerate faster in mountainous areas, it will be great. Just fun to greet everybody with green campers on the road. Thanks

Reviewed almost 4 years ago

Jucy Rentals - Campervans responds:

Hey Tomy!

Thanks so much for sharing your fun experience with us! We love that there are so many green campervans out on the road at this time of year!

We look forward to seeing you again on your next adventure.

Thanks!
Lucy

Jessica and Henry's avatar

Jessica and Henry

United Kingdom

Ranking: 7/10

Our self contained 'Chaser' campervan is working out brilliantly for us. It is compact, but comfortable and offers us the travelling freedom we were after. There were a few hiccups with the booking (Jucy took our deposit twice, but later refunded) and some missing equipment upon collection which we had to pickup on another day, but generally satisfied.

Reviewed almost 4 years ago and experienced in March 2017

Jucy Rentals - Campervans responds:

Hi Jessica and Henry

Thank you so much for sharing your review!

We're so glad that you had an awesome time and enjoyed the freedom of travelling with us!

Sorry to hear about the hiccup with the booking and missing equipment, I hope that the rest of your adventure made up for this!

We hope to welcome you again on your next adventure.

Thanks
Ashley

Tobi Wei's avatar

Tobi Wei

Germany

Ranking: 3/10

I rented a "Chaser" 3 weeks in Oct/Nov 2017. I experienced a chaotic and unorganized company!

+BEFORE+
I made an enquiry over the website and never heard back. I called from Germany and was told they have no capacity "but will see what they can do". 2 days later I received 2 emails from 2 different people within 30 minutes. One saying, no capacity. The other one making me an offer with a 5% discount when booking within 48 hours. I took the offer and booked immediately.

+WHILST+
We received a car with 265,000 km mileage in Auckland. The car was old and a bit smelly and many things was broken and fixed with silicone and tape. I received a shitload of waste water over my legs when I checked how everything worked, because the tank wasn’t emptied by staff. Later the water pump switch broke, we had to turn it on with cables and tape.

Next day there was a crack in the waste water tank and we lost the whole load within a nature reserve. Thanks to bad maintenance because it was already "fixed" with silicone. The service wanted to send a mechanic, but this was nothing to be fixed on a parking spot. I have decided to return the car to Auckland and requested an exchange. When we arrived, they gave us another Chaser ("only" 160,000 km) and wanted me to pay for returning the car not with a full tank. After a long discussion with the regional manager they offered me a refund of the first two days and I did not had to pay the fuel (I had to pay the fuel to get back to Auckland and back with the new car to our initial location anyway).

+AFTER+
After returning the car in Christchurch, I explained a few things that I noticed within the car, but the guys did not even checked it.

I think that's the business strategy of JUCY. Buying the vans and rent the shit out of them until they rust out or explode.

I personally will never rent a JUCY again and recommend to double-check other options. JUCY was not what I expected when I made my decision and paid 4,400 NZD for that "experience".

Reviewed almost 4 years ago

Jucy Rentals - Campervans responds:

Hi Tobi! We are so sorry to hear of the issues you had during your hire. I will be making sure all your feedback is passed to the relevant people to ensure this situation does not occur again in the future.

We would really like to investigate this situation further. Could you please send an email to feedback@jucyworld.com and include your booking number so that our feedback team can look into your experience and see what we can do for you.

Thanks,
Lucy

Paul Newman's avatar

Paul Newman

Hong Kong

Ranking: 1/10

JUCY CAMPERS - AVOID AT ALL COST!!!

Decided to book a Jucy Chaser from Auckland for two weeks with drop-off location Christchurch. Received two separate confirmation emails and was hence worried I had accidentally booked two vans. I hence called Jucy to double check. The somewhat awake employee checked and said that only one booking had been made, so no worries there (yet). I decided to double check with her if the pick-up and drop-off times and locations went through as per my original request, only to find out that Jucy had conveniently swapped the pick up and drop off locations because, I quote: "Sir at that time of the year we just never have any cars in Auckland". Jucy failed to check this change of itinerary with me first and simply went ahead to charge the deposit from my card straight away. I then asked her to cancel the booking and give me a full refund including credit card fees (as this was not at all reflecting what I had booked!). She simply told me that credit card fees are non-refundable. I asked to speak with manager but she told me this person had left at 5pm sharp. I requested a call back for the next day, however had to call again one week later since I still had not heard back from them. After multiple long and painful waits on the phone, I finally got so speak with some sort of supervisor who verbally confirmed that the full refund would be made soon, including credit card charges. I then had to request for a written confirmation by chasing them again with four additional emails! We are three weeks on and I am still waiting for funds to be banked into my account.

Also, the company thinks it is hip to address customers as "a smart cookie" in their booking confirmations (Quote: "Thanks for booking with Jucy! You are one smart cookie!" as if I belong on some sort of Funny Farm or something. Perhaps I'm just not in their target customer group...

In short: a waste of time and thus a very disappointing and frustrating experience..

Reviewed about 4 years ago

Jucy Rentals - Campervans responds:

Hi Paul,

I'm so sorry, this is terrible to hear and most definitely not the JUCY experience that we had in mind for you.

I've been working with our customer care manager to find your booking and contact information so that we can investigate further but we cannot seem to find your booking under your name as appearing here - Paul Newman.

Could you please email me at lucy@jucyworld.com with your booking number? I can then personally look further into this for you.

Thank you for bringing this to our attention, I'm sorry again and I hope to hear from you soon.

Thanks,
Lucy

Cat Mowbray's avatar

Cat Mowbray

New Zealand

Ranking: 7/10

Campervan was as advertised. The van itself drove well and was fairly well maintained. We had a few issues throughout the trip but no major issues. Buttons coming off one side of blinds, one has top stopped working, someone had pulled in USB charger apart and hadn't notified them so it wasn't fixed.

We had lots of trouble with our gps. It didn't appear updated and struggled to put in rural addresses.. it was not bad in the city.

Reviewed about 4 years ago

Jucy Rentals - Campervans responds:

Hey Cat,

Thanks so much for leaving a review as well as bringing these issues to our attention so that we can improve and hopefully provide you with a 10/10 experience in future.

I will pass your feedback onto our team.

I hope that you still enjoyed the rest of your JUCY adventure!

Thanks
Lucy

Scott Goodman's avatar

Scott Goodman

Australia

Ranking: 10/10

Ah - maze -ing

Reviewed about 4 years ago

Jucy Rentals - Campervans responds:

Hey Scott

Thanks so much for your feedback! We are so happy to hear that you enjoyed your JUCY adventure!

Thanks
Lucy

Tyler Zion's avatar

Tyler Zion

United States

Ranking: 10/10

The app worked great and was very helpful!

Reviewed about 4 years ago

Jucy Rentals - Campervans responds:

Hey Tyler!

Thank you for your feedback :)

Cheers
Lucy

worstcustomerservice ever's avatar

worstcustomerservice ever

Japan

Ranking: 1/10

First of all, I haven't rented their camper van yet, this review is for their terrible customer service.

*They do reply email when you have a booking.
*They do answer the phone but their helpful staff will keep you waiting 10-15min or more for just one question, saying "just a minute".
*Unfortunately we ended up canceling our reservation, willing to use their campers for the future though. But they never reply for the canceling email so I'm sure you will be worried your booking was properly canceled or your money was ok..etc..
*After that I sent several email politely as much as I can but never get any reply yet. It's been 3 weeks now.
*I also emailed to their supervisor Courtney Renaud, but no reply.

I just wanna save some people for the future so these are some tips what I got.
Their campers should be good, but just don't expect any customer service especially gotta be careful when you cancel your booking.

Reviewed about 4 years ago

Jucy Rentals - Campervans responds:

Hi there,

Thank you for bringing this to our attention and I'm very sorry to hear of your experience in waiting for replies in regards to your booking.

I understand that Courtney was in touch on the 20th of September.

I will investigate further internally to resolve the other issues you've brought up as this is most definitely not our normal process.

Thanks
Lucy

Runa Lindblom's avatar

Runa Lindblom

Australia

Ranking: 8/10

Jucy was pretty smooth with just a few minor details that could have been improved. (Would have been nice to have some cleaning equipment provided so we didn't have to buy some for a week long trip.) Otherwise it was everything you expect of an underpowered 2.0L van. However inside it was a lovely temporary home and the blankets were warm for those frosty nights. Overall a good experience.

Reviewed about 4 years ago

Jucy Rentals - Campervans responds:

Hey Runa,

Thanks so much for going on a JUCY adventure with us! We are so glad that you found the campervan warm and homely.
Sorry, we didn't offer much cleaning equipment outside of the tea towel and scrubbing brush! We understand that everyone likes to use different branded products for washing etc.

We are glad that you enjoyed your overall experience and we hope to see you again soon!

Thanks
Lucy

Stuart Sequeira's avatar

Stuart Sequeira

United States

Ranking: 10/10

It was a great camper van at a great price. Jucy folks were helpful when getting set up

Reviewed about 4 years ago

Jucy Rentals - Campervans responds:

Hey Stuart,

Thanks so much for hiring one of our JUCY campers! We are happy to hear your experience was great!

See you on your next travel adventure!

- Lucy

Kara Sundell's avatar

Kara Sundell

United States

Ranking: 6/10

We had a Jucy Chaser for 3 weeks on the South Island. Overall, a good value, but there were lots of things that needed replacement, like the table was broken, the bathroom door derailed several times, and the nighttime shades would not stay snapped up, but that being said, it was easy to drive (Toyota) and much smaller than other vans, which is a bonus on the windy roads. I told the Jucy guy who checked me out on return of the van all the things that were wrong and he did not offer an apology or a discount. :(. We found the GPS kind of worthless (it's like a 1990s model), better to buy the South Island road map book from isite, it was invaluable. Helped to buy a egg crate foam mattress for more comfortable sleeping. Note that only 2 people (under 6') would be comfortable in this model. We met some Jucy travelers in the same model with 3-4 people and they were miserable. No room to store much luggage with the beds down. You'd better be the best of mates! It's close quarters with 2 people. Easy to maintain, but overall this is the budget economy campervan. If you are traveling in winter, you might consider going with a model without kitchen/shower because you will have to be at a powered holiday park anyway for heat and they already have all the facilities you need. Van was drafty, bring a heavy sleeping bag! Next time we will probably upgrade to another company for a better bed and more comfort.

Reviewed about 4 years ago

Jucy Rentals - Campervans responds:

Hi Kara,

Thank you for writing about your experience and we are sorry to hear the van wasn't exactly up to par...

In the future, we'd hope you could give us another shot. Our customer service team is always available to sort out any issues for you right away so you can fully enjoy your travel adventures. We'd definitely like to know about the specific issues and further details you had with the vehicle, could you email us to tell us more in depth? lucy@jucyworld.com

All the best,
Lucy

Leona Yee's avatar

Leona Yee

Canada

Ranking: 7/10

New Zealand was everything I dreamed it would be and more. Kiwis are very friendly. Jucy campa van was a good value for the price. GPS and wifi were definitely worth it for $15/day. Vehicle was clean and fuel economical. It was an older vehicle and many of the snaps for the drapes were broken. Not suitable for people taller than 1.7m. Waitomo caves were beautiful although a little pricey, $50pp. Freedom camping was very accessible. The Mercer loop track near Piha was stunning. Zealandia in Wellington is well worth the trip and your ticket is valid for two days. Te Papa and City Art Gallery in Wellington were both excellent. Hawkes Bay is beautiful wine country and Napier is a delightful Art Deco town. I was constantly taken aback by the beauty of the changing landscape. Definitely visit if you can.

Reviewed about 4 years ago

Jucy Rentals - Campervans responds:

Hey Leona,

Thanks for writing! Happy to hear you took advantage of the Skoot system (GPS and Wifi) along your trip. The cleanliness of our vehicles is always a priority for us so we're glad to hear that as well.

Apologies for the broken snaps, we hope it wasn't too much of an inconvenience. In the future, any time you rent with us again, pop into a branch and we'll take care of that for you right away!

Cheers,
Lucy

Florian's avatar

Florian

Germany

Ranking: 6/10

Motorhome is fine in general. But the handover was done far too quickly and this led to issues with the refrigerator and other parts later on. Very available by phone though.

Reviewed over 4 years ago and experienced in January 2017

Jucy Rentals - Campervans responds:

Hi Florian,

Bummer to hear the handover was not thorough in the initial walk through. We will be sure to pass the feedback along in that regard.

We hope the rest of your adventure was stress free and fun!

All the best,
Lucy

Eric's avatar

Eric

France

Ranking: 7/10

Staff friendly and easy going but the van I got was not completely.

Reviewed over 4 years ago and experienced in January 2017

Jucy Rentals - Campervans responds:

Hey Eric,

Sounds like there was some troubles with the van? We're happy to assist anytime with more details. Can you please email us at lucy@jucyworld.com with your booking number so we can investigate?

Cheers and thanks,
Lucy

Auba Mateos's avatar

Auba Mateos

Spain

Ranking: 6/10

It is an old campervan with some dirty cupboards. A lot of storage space is missing. When driving it goes a little bit to the left.

Reviewed over 4 years ago and experienced in January 2017

Jucy Rentals - Campervans responds:

Hi Auba,

Unfortunate to hear the van wasn't up to par...

We hope to see you again at JUCY, and when we do, please give us a shout about any issues so we can take care of them for you right away.

All the best,
Lucy

Kevin Schlaarz's avatar

Kevin Schlaarz

Austria

Ranking: 7/10

The service from Jucy was very good. They explained all and they were funny. A few things in the vehicle do not work at all. We think they have to check things better before they hire the vehicle to the next people.

Reviewed over 4 years ago and experienced in January 2017

Jucy Rentals - Campervans responds:

Hi Kevin,

Glad to hear the service was good with your experience! We'd definitely like to know about the specific issues you had with the vehicle, could you email us to tell us more? lucy@jucyworld.com

Thanks much,
Lucy

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Katharina and Matthias's avatar

Katharina and Matthias

Germany

Ranking: 10/10

Very helpful staff members there. We needed an upgrade of the campervan because Matthias was too tall. Jucy gave us the upgrade for half of the regular price.

Reviewed over 4 years ago and experienced in January 2017

Jucy Rentals - Campervans responds:

Woo! Very happy to hear the trip went smoothly and I'm sure your experience in NZ was top notch!

See you again soon at JUCY,
Lucy

Jodi Halligan's avatar

Jodi Halligan

England

Ranking: 9/10

Great vehicle. Comfy and good to drive. Great space for a couple. Could do with a few more cupboards.

Reviewed over 4 years ago and experienced in January 2017

Jucy Rentals - Campervans responds:

Cheers Jodi! Appreciate the kind words here.

Until next time!
Lucy

Jack Halligan's avatar

Jack Halligan

England

Ranking: 8/10

Very helpful, sorted us out even though we left it last minute. Camper well equipped and comfortable.

Reviewed over 4 years ago and experienced in January 2017

Jucy Rentals - Campervans responds:

We are all about spontaneous adventures here at JUCY! What's life without it? :)

Thanks,
Lucy

sandrine boutin's avatar

sandrine boutin

France

Ranking: 8/10

good

Reviewed over 4 years ago

Jucy Rentals - Campervans responds:

Thanks!

Mark Nickson's avatar

Mark Nickson

United Kingdom

Ranking: 9/10

Great camper spec for a rental, a few niggles but nothing huge. We had a problem with the door and the customer service from Jucy was great and got a local dealer to sort it.

Reviewed over 4 years ago and experienced in February 2017

Jucy Rentals - Campervans responds:

Hey Mark,

Happy to hear the customer service team was able to tackle those issues. See you again next time?

Best,
Lucy

Alexandra Flick's avatar

Alexandra Flick

France

Ranking: 8/10

Very easy to use, super well done and practical. Not too big as well! A bigger motor would have been nice though!

Reviewed over 4 years ago and experienced in February 2017

Jucy Rentals - Campervans responds:

We aim to make our vehicles as user friendly as possible! Happy to hear it all worked out in the end.

Cheers,
Lucy

Aurelie and Ben Marie's avatar

Aurelie and Ben Marie

France

Ranking: 8/10

A really good campervan, we drove 2,600km with it and it was amazing! There is just our fridge that does not work!

Reviewed over 4 years ago and experienced in February 2017

Jucy Rentals - Campervans responds:

Hey Aurelie and Ben Marie,

You guys made some distance! Nicely done. Sorry to hear about the fridge, hopefully you were able to troubleshoot with one of our friendly customer service team members?

See you next time around.
Lucy

Moa Loefgren's avatar

Moa Loefgren

Sweden

Ranking: 9/10

The vehicle is really easy and nice. If you ever need help or think something is unclear, then they are just a phone call away. I do not think we could have picked a better company to rent a car from.

Reviewed over 4 years ago and experienced in February 2017

Jucy Rentals - Campervans responds:

Hi Moa,

You've brought tears to Lucy's eyes! Thanks for the kind words.

All the best,
Lucy

Daniel Gheczy's avatar

Daniel Gheczy

Germany

Ranking: 8/10

The campervan itself is great. Good concept of internal arrangement of facilities (WC, shower, stove, bedding). But the service when picking up was really bad. We had to wait four hours! After a 28 hour flight and with a booking of nine months in advance!

Reviewed over 4 years ago and experienced in February 2017

Jucy Rentals - Campervans responds:

Hi Daniel,

We are extremely sorry to hear about the long wait. Unfortunately, February is one of our busiest months. We are working really hard to approve these types of experiences and your feedback is very valuable to these improvements.

We hope to see you again.
Lucy

Jaroslav Kacmar's avatar

Jaroslav Kacmar

Australia

Ranking: 8/10

We have one of the new ones. So far we had just two small incidents, the water pump was not working (they fixed it) and the roof vent is leaking (we fixed it with duct tape). Otherwise, it is really good and it can just fit a family with three little kids.

Reviewed over 4 years ago and experienced in February 2017

Jucy Rentals - Campervans responds:

Hi Jaroslav,

Glad to hear the issues were fixed and we were able to get you on your way. Bummer about the roof issues though, always remember we're only a phone call away and we'll get things sorted for you.

Looking forward to having you at JUCY again in the future.

Lucy

Martin Marek's avatar

Martin Marek

Czech Republic

Ranking: 6/10

Too expensive!

Reviewed over 4 years ago and experienced in February 2017

Jucy Rentals - Campervans responds:

Hey Martin,

Shucks... please keep an eye on our social media pages and website for promotions happening! We don't want $$ to hold your next adventure back.

Best,
Lucy

Y Atkinson's avatar

Y Atkinson

Australia

Ranking: 8/10

They need diesel campervans and an instruction manual for the van would be great.

Reviewed over 4 years ago and experienced in February 2017

Jucy Rentals - Campervans responds:

We have explored diesel options for camper vans and unfortunately it hasn't fit in with our fleet. Please keep an eye because you never know what's around the corner at JUCY!

Thanks for the tip about instruction manuals... brainstorming.

Cheers,
Lucy

John Lane's avatar

John Lane

Australia

Ranking: 3/10

The staff at Jucy were helpful and friendly but this was overshadowed by having to wait in Auckland from 11am until 4.30pm to get our campervan that we had booked a month previously. The whole day was wasted and our schedule thrown out. We had paid for our first night in Rotorua and were trying to get out of Auckland in peak hour traffic with a GPS that was flat and wouldn't charge in the dashboard slot. Juce refunded us for that day but only after I got angry and demanded it. The roof leaked through the air vent and we had a saturated doona at 2am. I finally ended up putting an inverted frying pan over the vent to keep the rain out.- not much fun when you're cold and wet in the middle of the night. The privacy curtains were missing clips to hold them in place and the sink leaked all over everything in the cupboard underneath. (I managed to tighten the rubber washer to stop the leak.) When the sun came out in Franz Josef we went to set up our outside table and chairs only to find we had no chairs. We had paid for the van on the interisland ferry and asked Juce to book us on as two passengers. I gave our full names and the the date and time of the ferry we wanted to be on. When we arrived in Auckland we found that we had not been booked in and that that ferry was now fully booked. The only one available was the 9.00am ferry on Wed. not Thu. as we had planned. When we got to the ferry we found we had been booked on as a car not a campervan. Luckily I had the original documentation to show we had paid for a van.
Jucy staff were quick to answer our emails and offer help. They were always friendly and wanted to help. When we returned the van in Christchurch it was a Sunday and I was having trouble refilling the gas cylinder. The staff member told us not to worry about it after what we had been through. This was a nice ending to the story.

Reviewed over 4 years ago

Jucy Rentals - Campervans responds:

Hi John,

I'm so sorry to hear about all of this - this is definitely not the kind of JUCY adventure we wanted you to have! I am glad to hear it has been resolved.

Kind regards,
Lucy

Kellie Marriott's avatar

Kellie Marriott

Australia

Ranking: 9/10

We had a great time in our Jucy motor home, the only reason I didnt give the experience 10 is the bed wasnt as padded as I would have like and I got sore hips. The bedding was fantastic with lovely warm snuggling quilts. We even had a couple of relaxing movie nights watching dvd's in the van. I had an issue with the stove and dropped the van into Queenstown where they had a look (it took longer then I would have like but it was just after the Easter weekend and they were run off their feet). The staff at Christchurch and Queenstown were fantastic and seemed to enjoy the jobs. Driving the van was easy, cooking food was good, emptying grey water once again simple. I will be coming back to NZ and will definitely hire a Jucy motor home again.

Reviewed over 4 years ago

Jucy Rentals - Campervans responds:

Glad to hear you had a great time, Kellie!

Ignacio Llobet's avatar

Ignacio Llobet

Argentina

Ranking: 6/10

Good things: price, flexibility to rent period less than a week. Could pickup in one location and dropoff at a different one
Cons: staff attention ar both locations is really poor. If it is your first experience with a campervan, you better do some research about the campervan because they won't put any effort in explaining.

Overall experience for a young couple is good.

Reviewed over 4 years ago

Benedikt Suupt's avatar

Benedikt Suupt

Germany

Ranking: 8/10

Easy booking, friendly staff, airport shuttle included in the price.

Reviewed over 4 years ago and experienced in December 2016

Carina Weber's avatar

Carina Weber

Germany

Ranking: 8/10

We booked the 'Chaser' campervan, a self-contained one. Really cute and little! Quite expensive.

Reviewed over 4 years ago and experienced in December 2016

Maia and Andrew's avatar

Maia and Andrew

New Zealand

Ranking: 8/10

Drives well, very clean, staff extremely helpful. Shades roll down to block windows, mattress very comfortable. Spacious. Kitchen a bit cramped - but to be expected.

Reviewed over 4 years ago and experienced in October 2016

Miriam Gamble's avatar

Miriam Gamble

United States

Ranking: 8/10

Long wait to get the camper. Otherwise a good experience. Helpful staff.

Reviewed over 4 years ago and experienced in October 2016

Claire's avatar

Claire

United Kingdom

Ranking: 7/10

Perhaps slightly overpriced but still great. We rented the Condo campervan between four and it was a bit squished but was grand and had everything we needed. Well laid out.

Reviewed over 4 years ago and experienced in October 2016

Anne's avatar

Anne

Germany

Ranking: 7/10

Overall satisfied, van is driving smoothly, only minor problems (e.g broken DVD player). Customer service on phone could be improved, staff at locations are helpful and friendly.

Reviewed over 4 years ago and experienced in October 2016

Denis Schall's avatar

Denis Schall

Germany

Ranking: 7/10

Friendly staff but some smaller problems with the camper. Service to solve the problem was okay.

Reviewed over 4 years ago and experienced in November 2016

Simeon Manz's avatar

Simeon Manz

Germany

Ranking: 8/10

Nice campervans with handy interior. Friendly people.

Reviewed over 4 years ago and experienced in November 2016

Sebastian Braun's avatar

Sebastian Braun

Germany

Ranking: 5/10

Very dirty van, dirty equipment, broken equipment (table), van drove well. Friendly personnel at the counter, bad insurance conditions (administration fees).

Reviewed over 4 years ago and experienced in November 2016

Darren Hon's avatar

Darren Hon

Malaysia

Ranking: 6/10

We were in a Jucy Chaser for a week, overall quite good had every equipment we needed. The Jucy people were great but pick up is very slow, we arrive to pick up on time and we were there for almost 1.5 hours.
Checkout was rushed and incomplete, be sure to have check-out person demonstrate everything for you! The check out person should demonstrate every step of filling fuel and water, and changing toilet cassette and gas as well. Ours did none of that. Despite this, we had a great trip.

Reviewed over 4 years ago

Alex Blais's avatar

Alex Blais

Canada

Ranking: 8/10

Gps didn't work

Reviewed over 4 years ago and experienced in January 2017

Svenja's avatar

Svenja

Germany

Ranking: 3/10

Inside the vehicle is full of mould, dirty dishes, dirty van. Nice personnel at the counter, good size but won't rent again.

Reviewed over 4 years ago and experienced in November 2016

Jucy Rentals - Campervans responds:

Hi Svenja,

I'm so sorry to hear about this! If you feel this issue has been left unresolved, please email lucy@jucyworld.com and I'll help you out.

Thanks,
Lucy

Josh Bird's avatar

Josh Bird

United Kingdom

Ranking: 7/10

Good value for money - the Jucy Cabana feels more like a car than a van. The process of booking and picking up is easy with a free shuttle from Auckland Airport. Would advise against bringing hard bags with the Cabana and anyone over 6 foot might find it cramped.

Reviewed over 4 years ago and experienced in November 2016

Lærke  Hagelskjær's avatar

Lærke Hagelskjær

Denmark

Ranking: 8/10

We drove our Jucy Cabana campervan all over New Zealand! Everything perfect and a nice car. Would do it again.

Reviewed over 4 years ago and experienced in March 2016

Jacob's avatar

Jacob

Denmark

Ranking: 9/10

The staff are nice and really helpful, and we got our car in no time. The only bad thing is that the car has some small issues. But all in all it was fine.

Reviewed over 4 years ago and experienced in March 2016

Alexandre Barbosa's avatar

Alexandre Barbosa

Brazil

Ranking: 10/10

Everything with Jucy was great. The car was clean and a good condition. I drove for 21 days and nothing wrong happend at all. For sure I would rent again with them. (Model Cabana)

Reviewed over 4 years ago

tina stazic's avatar

tina stazic

Australia

Ranking: 1/10

TERRIBLE service and dodgy processes!!! I booked 7 nights with a Jucy Cabana van in NZ and later added on an extra day. I paid $1400 NZD in total, which is already a ridiculous price for a 'budget' camper option.
A little while later I had to cancel my entire booking due to unforeseen circumstances. I was entitled to a full refund and called the company to let them know. The refund for my first 7 days was quickly processed without any issues. However, the refund for my additional day (240NZD) did not go through. This was followed by over a months worth of calls and emails trying to get my money back! I was put through to a different employee every single time and given excuse after excuse. I provided bank statements, account details, proof of booking, EVERYTHING! and the money never came! I was given a form to fill out with my details, which I filled out and sent bank. Only to to receive a reply from another employee with the same form to fill out again! I am absolutely disgusted by the service i have received. How hard is it to process a simple refund?? it seems completely dodgy to me, no respect for customer service and the value of money. I am still battling to get this money back with no luck, over a month later!
Will never be booking with Jucy again and wouldn't suggest it to others.

Reviewed over 4 years ago

Jucy Rentals - Campervans responds:

Hi Tina,

I'm so sorry to hear about this! If you feel this issue has been left unresolved, please email lucy@jucyworld.com and I'll help you out.

Thanks,
Lucy

Kaye Nesbitt 's avatar

Kaye Nesbitt

Australia

Ranking: 7/10

The Jucy people were great but the camper we hired (for 2-4 people) was probably the oldest in their fleet. It was just really tired, smelt a bit funny and the bed was really uncomfortable. Not sure whether I'd use them again but would hire something slightly bigger.

Reviewed over 4 years ago

Laura Vanderhoek's avatar

Laura Vanderhoek

Canada

Ranking: 1/10

Arrive to pick up our van on time and we were there for almost 3 hours. Roof rack we had pre-booked was not installed and they had no staff available to do it. We ended up installing it ourselves. No vehicle walk through. I asked how to use the stove and when they went to show me they found out it was broken. So had to wait to have it replaced. Then even after we prebooked with GPS and wifi tablet they tried to give us just the GPS. No instruction on how to use it. 3/4 of the snaps for the curtains were broken so not very private and no sleeping in. Key fab to lock doors was broken so we had to lock doors every time from drivers side. Van was dirty inside especially on ceiling. When we returned the van we complained and were told they couldn't do anything for us because we picked up the van in Auckland and were dropping it off in Christchurch. So they submitted a complaint through their system. It's now been almost 3 weeks since we left NZ and haven't heard anything from them. I even emailed 3 more times. Do not rent from Jucy. I heard so many other customers complaining about things when we dropped off the van. At least we were not the only ones!

Reviewed over 4 years ago

Jucy Rentals - Campervans responds:

Hi Laura,

I'm so sorry to hear about this. If you feel like your issue is still unresolved, please email me lucy@jucyworld.com and I'll help you out.

Kind regards,
Lucy

Wendell Caldas's avatar

Wendell Caldas

Brazil

Ranking: 8/10

Incredible experience, definitely one's of the best in my life. Jucy company is absolutely trustworthy. The car just need to be better aligned, it takes to the left a little bit.

Reviewed over 4 years ago

Björn  Lundquist's avatar

Björn Lundquist

Sweden

Ranking: 9/10

We are very happy with our experiences. Good reception. The van has functioned without major problems for three weeks. Very simple to return. No hidden or extra charges.
When booked, a quick answer and booking confirmation.

Reviewed over 4 years ago

Fikri Emir Shaari Marcus's avatar

Fikri Emir Shaari Marcus

Malaysia

Ranking: 10/10

Had to wait for 2 hours for my chaser van, but the staff provide me with a temporary car so i can go do some grocery shopping before i start my adventure in the South Island. The staff is very helpful and polite despite being very busy with a lot of people in the que.
The best thing about JUCY campervan is the color. Literally every time I drove pass another JUCY chaser, they will wave or gave me a high beam. It makes me smile every time we see each other! Always look forward to bump with another JUCY chaser!

Reviewed over 4 years ago

Yee How's avatar

Yee How

Singapore

Ranking: 7/10

Good to have complimentary airport transfers and fuss free pickup of the vehicle. Vehicle was relatively new and clean (though could have been cleaned more thoroughly, we found some food scraps!).

Reviewed over 4 years ago and experienced in November 2016

gnkwvefvjpewyiiu's avatar

gnkwvefvjpewyiiu

Ranking: 8/10

We have the Cabana and it is really nice with a fridge, gas cooker, cutlery and dishes, DVD player and a radio. It is just a bit expensive.

Reviewed over 4 years ago and experienced in March 2016

Lukas Weberling 's avatar

Lukas Weberling

Germany

Ranking: 8/10

Awesome van for affordable prices, especially for young people. Had every equipment we needed. Staff showing us the camper did not seem to know anything and even explained stuff wrong. Ceiling got wet when it rained. We had no heater although it is part of the usual equipment.

Reviewed over 4 years ago and experienced in March 2016

Cassandra Geyer's avatar

Cassandra Geyer

Germany

Ranking: 8/10

Very good for young drivers. Rented the Condo and it is great for two people, would not recommend it for more people though (one small pot and one pan only). Could have more storage but otherwise a good campervan!

Reviewed over 4 years ago and experienced in March 2016

Andre Smith's avatar

Andre Smith

Australia

Ranking: 1/10

Worst rental company I have ever used. We booked a 30 day trip through new Zealand using Jucy's campervans. The first vehicle we got didn't have a working fridge, which we had to drive all the way back to Queenstown for to get fixed. Then the electricity didn't work (they gave us a cable which was long past the expiry date written clearly on the cable). We got a new cable, which meant we were off on our trip again. We then filled up the shower which caused water to leak all over the camper floor, flooding a lot of our bags/clothes/shoes. We had to keep travelling to and from Jucy branches various times throughout our trip. We lost a tremendous amount of time and a large sum of money after having to cancel several non refundable activities in order to get Jucy vehicles working not to mention the food we had to through away after the realising the fridge wasn't working. Zero compensation and absolutely appalling custom service. They tried to convince us that they checked every vehicle and that everything was working 100% when we took the vehicle. Insinuating that it was our fault the camper wasn't working properly. Upon our travels we ran into the British Camping Association which booked 23 vehicles with Jucy, 16 of which had leaking showers, broken fridges or problems with their electricity. I will never again touch a Jucy vehicle and will make sure I spread the word as far as I can.

Reviewed over 4 years ago

Jucy Rentals - Campervans responds:

Hi Andre,

I am so sorry to hear about this - if you would like to email me lucy@jucyworld.com I'll do what I can to fix this.

Kind regards,
Lucy

E Rippon's avatar

E Rippon

Canada

Ranking: 1/10

- An absolutely abysmal lack of customer service. I requested to book a “Cabana” campervan from Auckland City to Queenstown from Feb 14 to Feb 28
- I received an email with the confirmation of my request that states “Our crew will contact you within 2 hours. If you just can't wait please feel free to give us a call on the free phone numbers”.
- After 5 hours, I call them directly for a status update. The agent told me “It looks like we have cars available for that date. We just need to confirm with management, so I’ll send them an email to move things along. It shouldn’t be a problem, just waiting on the sign off.”
- 24 hours later, I received not a confirmation, but a cancellation email. I called to inquire about the cancellation, why it had taken 30hrs to get a reply, (2hrs listed in the email)
- She did not answer the question. She told me that the Fleet Manager said the only campervan we could have would be Christchurch to Auckland or Christchurch to Queenstown.(Christchurch not in our itinerary, why was that suggested?) I asked the agent to find a solution and call me back.
-1.5hrs later I received a call back and a voicemail message. At the time of this voicemail message, I received a booking confirmation for a “Condo” campervan in my email, (more expensive model)
- MJ told me that the only option was the “condo” camper, ($3880 vs $2000)
- I asked to speak to the Fleet Manager to discuss this and to prevent something similar from happening in the future. I was told that I could not speak to the Fleet Manager. I asked to speak to anyone at all about this, and was transferred to Operations.
offered to have a manager call me back within 15mins. (45mins later no call) I called and spoke with Rita, who proposed taking the vehicle on Feb 16 instead of the 14th. I asked for an email to discuss with my husband, and 3 minutes after receiving her email, I confirmed the 16th.
- I call back the next morning to check the booking, no campers for the 16th. Lost a customer

Reviewed almost 5 years ago

Jucy Rentals - Campervans responds:

Hi there,

I'm so sorry to hear about this - unfortunately it is right in the middle of our busy season and not only are we experiencing very low fleet, but we are also experiencing high volumes of calls and emails. While this is not an excuse, I hope it helps you understand that we tried our best to help you as best as we could.

I hope you have an amazing trip in New Zealand.

Kind regards,
Lucy

Claire Seabrook's avatar

Claire Seabrook

Singapore

Ranking: 8/10

We hired a casa plus motorhome and were very happy with it. It was virtually brand new and very spacious and well set up for us and our two young children (ages 1 and 3). We had the overhead bed and bed in the back - we didnt use the bed in the lounge. This set up worked perfectly for us - one of us slept with one child at one end and the other with the other child at the other end, and we had a lounge space in the middle for the evenings. The bathroom and kitchen were compact but contained everything we needed - we managed to cook a lamb roast for Xmas day - and showers didn't feel uncomfortable. The heating was essential for cold nights. The seats were comfortable but tended to slip out of place as held in by velcro. We found the windows to be a little small to fully enjoy the scenic views if sat in the back seats. We could have done with a couple of blankets and a better fitting duvet for the back fixed bed. A couple of the kitchen items were a bit cheap - the peeler and bucket both broke or didn't work - and an awning outside would have helped with rainy days which the Maui 6 berth motorhomes had. The interior was smart and modern and gave a homely feel to the vehicle. There was plenty of storage but I would still recommend packing as lightly as possible because the motorhome looked messy quickly and everything has to be packed away before you can move off for the day. There were three USB ports perfect for charging and the fridge freezer was a good size. We put up our own thick black curtain between the fixed bed and lounge area since the baby was sleeping in the fixed bed and needed to be screened off from distractions. Pick up was very smooth but when calling a day ahead for drop off we were told the last airport shuttle goes at 5.30pm and the office closed at 6pm but when we arrived we found that the last shuttle had gone at 5pm and the office was closing at 5.30pm which left us in some difficulty but overall a very positive experience.

Reviewed almost 5 years ago

Marianne Le Fevre's avatar

Marianne Le Fevre

Australia

Ranking: 7/10

We rented a Jucy Cabana and we had great fun. Unfortunately, the fridge failed on day 1 and we had to amend our itinerary to get this sorted out. Jucy fixed us up with a new fridge pretty promptly and we were back on the road. All in all a great camper van option if you are on a budget.

Reviewed almost 5 years ago

HAFEZ AMRI SANUSI's avatar

HAFEZ AMRI SANUSI

Ranking: 7/10

Rented a Jucy Condo Campervan at Jucy Christchurch for my family for our 7 days trip in South Island. It is a 289,000 km vehicle, clean, easy to handle and maneuver in such strong wind down south. Initially having problem to redeem the 10% discount for regular but Christchurch Manager managed to resolve this - a big thank you. If you need to pick-up vehicle at Jucy Christchurch, suggest you go in the early morning as the queue start to build up after 9 a.m., probably because we are there during summer.

Reviewed almost 5 years ago

Liam Pollard's avatar

Liam Pollard

Australia

Ranking: 1/10

I'd been trying to book a rental for the past few weeks and I just kept receiving 'booking cancelation' emails, (when I hadn't cancelled) after ringing them up to see what was going on I got the most downer response 'we don't have anything available.' Then I asked why it didn't give me any information in the email he said 'I don't know.' Pathetic and now it's too late to hire anything else.

Reviewed almost 5 years ago

Jucy Rentals - Campervans responds:

Hi Liam,
I'm really sorry to hear about this - unfortunately given the time of year it is very difficult to get a vehicle, but I will definitely pass your feedback onto our team.

Kind regards,
Lucy

clementine morice's avatar

clementine morice

France

Ranking: 1/10

Too bad we cant rank any lower. so basically we booked the best and most expensive insurance for our van trip with Jucy because we didn't want to take any risk. We had an accident even though driving carefully ( no alcohol drugs or speed limit exceeded) because of snow that was slippery on the road. Once we reached Jucy, they said they were not able to provide us with any replacement vehicle at the moment, leaving us with no accomodation and no vehicle in the middle of the winter. We had to take a plane to another location to be able to get a new van after negociating for more than 3 hours. And then they had us to pay 5000 dollars despite having already paid 500 for the insurance because "the damage was too bad". Then why do you make people pay for an insurance? The service was the worst ever and now we have a huge debt despite being responsible and having pay a huge sum of money for the booking AND insurance. Just dont book. Check their facebook reviews, literally everyone says the same.

Reviewed almost 5 years ago

Jucy Rentals - Campervans responds:

Hi Clementine,

I'm so sorry to hear about this - if you would like to email me at lucy@jucyworld.com we can look into this further.

Kind regards,
Lucy

Jessica Wall's avatar

Jessica Wall

Australia

Ranking: 9/10

Good service and good quality vechile

Reviewed almost 5 years ago

Madeline Pfeil's avatar

Madeline Pfeil

United States

Ranking: 5/10

My friends and I rented two cars through jucy. The cars worked well but the customer service could have been better. Upon return of the cars we were told that we needed to pay an administration fee for being rear ended, despite paying the maximum insurance possible. The lady at the check out for the cars led us to believe that we only needed to pay money if we had a single car roll over, which was not the case. I am upset that the information this company provided us was misleading and resulted in us paying more money than we had been notified of at the beginning of our rental.

Reviewed almost 5 years ago

Jucy Rentals - Campervans responds:

Hi Madeline,

I'm really sorry to hear about this - if you'd like to email me at lucy@jucyworld.com I'm sure we can get to the bottom of it.

Kind regards,
Lucy

Chris's avatar

Chris

New Zealand

Ranking: 8/10

We chose JUCY as it was the most cost effective for what we were looking for (self-contained with shower and toilet) The campervan was everything we needed and it drove really well. We had a few issues with the GPS and WIFI along the way but their customer service was good and they gave us a refund on that part of our rental. I am giving them an 8 instead of a 10 because the look of the campervan is really tacky.

Reviewed almost 5 years ago

Meghan Maloney's avatar

Meghan Maloney

New Zealand

Ranking: 9/10

Awesome fun tripping round in our Jucy campervan from Christchurch to Mt Cook, Wanaka, Milford Sound and back to Queenstown. Loved it!

Reviewed almost 5 years ago

Michael Chalfant's avatar

Michael Chalfant

Ranking: 9/10

The van was great, the service was great, the only issue is that it can be difficult to find time to clean your van out before returning it when you scheduled a busy trip. The shades and cushions made for a very comfortable sleeping arrangement. We also tried their GPS called "scoot", but we only got one days use out of it before something went wrong with the location services. The help on the phone was fast and friendly, but they were not able to fix it. Staff quickly took the rental charge for the gps off of our total, so all was good in the end. Their pick up from the airport also makes life so much easier! We were able to pick up from one office and drop off in another, which also helped us out a lot. I would rent from them again.

Reviewed about 5 years ago

Trevor Hunter's avatar

Trevor Hunter

New Zealand

Ranking: 9/10

Excellent helpful service.

Reviewed about 5 years ago

Doug Wilson's avatar

Doug Wilson

Canada

Ranking: 9/10

great value, just should have gotten a bigger one

Reviewed about 5 years ago

Sam Fenton-Elston's avatar

Sam Fenton-Elston

United Kingdom

Ranking: 8/10

The experience of a lifetime!! We loved having our van, choosing where to go and being free. But the van itself was rough around the edges. The fridge was broken, DVD player did not work and a part of the bed missing. Despite this, we had a great trip.

Reviewed about 5 years ago and experienced in March 2016

Laerke Soee's avatar

Laerke Soee

Denmark

Ranking: 9/10

A great van that has everything you need: kitchen, fridge, water supply and a great bed. Though it is a bit complicated to make the car in to a bed, after a long day driving.

Reviewed about 5 years ago and experienced in March 2016

Kim Rasun's avatar

Kim Rasun

Korea, Democratic People's Republic of

Ranking: 7/10

Unfriendly staff, campervan is easy to drive and cosy.

Reviewed about 5 years ago and experienced in March 2016

Marc July's avatar

Marc July

Australia

Ranking: 1/10

Tl;dr : SCAM!
Worst rental company ever. (jucy and lucky, which operate together)
Scam people of off their deposit money for no reason at all. They justify it by a very high quote made by their mechanics ($2400 out of $2500 max for a destroyed light!). Total rip off, beware and stay away! I found other people complaining about their behaviour and we are preparing legal action. Some had purchased the most expensive insurance and the company found ways to still charge thousands of dollars of repairs, using loopholes they have put in their rental terms and conditions.

Reviewed about 5 years ago

Jucy Rentals - Campervans responds:

Hi Marc,

I'm really sorry to hear you were dissatisfied with your rental. If you could please email me with your booking number at lucy@jucyworld.com I will definitely help you as best I can.

Thanks,
Lucy

Sachiko's avatar

Sachiko

Japan

Ranking: 6/10

rented Chaser.
staff was very very friendly.
but poor explaine about campervan and snow chain and GPS with wifi.
also long waiting for a call service center.
couldn't use shower.

Reviewed about 5 years ago

Aparna Gula's avatar

Aparna Gula

Canada

Ranking: 8/10

Easy pickup, decent van with good facilities.

Reviewed about 5 years ago and experienced in March 2016

Rebecca Gascoyne's avatar

Rebecca Gascoyne

United Kingdom

Ranking: 6/10

Overall quite good had a great time in the north island of New Zealand but still don't know how to work the bed of the cabana

Reviewed about 5 years ago

Jucy Rentals - Campervans responds:

Hi Rebecca, I'm so sorry to hear about the trouble you've had! One of our feedback team will call you asap.

Kindest,
Lucy

Johan R's avatar

Johan R

Sweden

Ranking: 8/10

Overall good. Somewhat troublesome with space for luggage.

Reviewed about 5 years ago and experienced in January 2016

Livia and Dave's avatar

Livia and Dave

Switzerland

Ranking: 8/10

People at the base were not too friendly and heaps of paperwork compared to other rentals but the van itself is amazing.

Reviewed about 5 years ago and experienced in January 2016

Berith's avatar

Berith

Netherlands

Ranking: 8/10

They overbooked our campervan so we had to stay in Auckland in a hotel at their expensive, it was okay. The van is awesome!

Reviewed about 5 years ago and experienced in January 2016

Livia and Dave's avatar

Livia and Dave

New Zealand

Ranking: 9/10

Great van! We loved the thought through interior and that we had a table inside.

Reviewed about 5 years ago and experienced in January 2016

Lukas Seager's avatar

Lukas Seager

Germany

Ranking: 7/10

I hired the Jucy Cabana and I loved the camper very much. The only thing I have to complain about is that it was very expensive to hire the vehicle including insurance fees.

Reviewed over 5 years ago and experienced in February 2016

Signe Broedbaek's avatar

Signe Broedbaek

Denmark

Ranking: 4/10

We rented a Jucy Cabana for approximately six weeks. Way too expensive! The van is alright, no troubles with the engine but we have had some problems with the kitchen and curtains.

Reviewed over 5 years ago and experienced in February 2016

Stephanie Maille-Beaulieu's avatar

Stephanie Maille-Beaulieu

Canada

Ranking: 7/10

Service was courteous, very 'casual'. A bit pricey for the quality of the van. Vehicle a bit old, one of the doors does not open, but overall okay.

Reviewed over 5 years ago and experienced in February 2016

Joe Rogers's avatar

Joe Rogers

England

Ranking: 7/10

Van has been nice to drive, however, accessories that came with the van were not checked fully before we rented it by Jucy. Van has been reliable so far.

Reviewed over 5 years ago and experienced in February 2016

Cecile Seramis's avatar

Cecile Seramis

France

Ranking: 9/10

The vehicle corresponds to the description on the website. The welcome is nice. The Jucy Cabana is great to discover New Zealand.

Reviewed over 5 years ago and experienced in February 2016

Garreth Peh's avatar

Garreth Peh

New Zealand

Ranking: 7/10

Vehicle booked: Jucy Condo
Travellers: 2 adults

TLDR: Our JUCY was spacious and comfortable to sleep in for our 10 day trip. Just beware of the fuel consumption and weak engine.

We chose JUCY as they were the only solution that allowed us to Pick-up and Return our campervan after-hours, that was within our budget. My girlfriend and I booked a Jucy Condo as we were travelling with 3 suitcases (cabin sized) and wanted to use the top bedding section for luggage storage. We managed to stow 2 luggages on the top section, and place the third lying flat on the floor near the kitchen walkway. This setup was really convenient as we never had to fold up the lower bedding throughout our entire trip.

Pros:
- Vehicle was very clean both on the interior and exterior upon pickup
- The Condo was easy to drive and not too large, which made parking in towns pretty easy when we stopped for breaks from driving
- Provided bedding was clean and comfortable to sleep in. The thick blanket, in combination with the portable heater, made it warm enough for us to rest easy (note: portable heater requires being plugged into a powered campsite)
- Kitchen and all electronics worked perfectly

Cons:
- NZ roads can get really windy, and the high top section acts like a sail to catch the wind. This made driving in crosswinds quite difficult. At times, I had to point my steering slightly into the wind to drive straight. Driving against the wind was like going up a small hill.
- Engine seems underpowered for NZ's hilly terrain. Depending on the incline of slopes, it manages only 30-60km/h on a low gear. I found myself having to burn a lot of fuel to get from point A to B in reasonable time.
- Possibly due to the above reasons, fuel consumption was VERY BAD. Jucy advertises 10km/l, but it was more like 5-6 km/l. Note that Petrol in NZ averages NZD$2/litre, and this burned through money that could have been better spent on food/activities. Not sure if this is typical or we just got a bad JUCY ride.

Reviewed over 5 years ago

Diane Toupaine's avatar

Diane Toupaine

France

Ranking: 3/10

Very unfriendly and not helpful staff. They forced us to sign papers before we could see the vehicle. The vehicle has scratches and has a problem with the motor.

Reviewed over 5 years ago and experienced in March 2016

Jucy Rentals - Campervans responds:

Hi Diane,

I'm really sorry to hear about this - if you could please email me letting me know what branch you picked up at and your booking reference number I can have a look into this.

Thanks,
Lucy
lucy@jucyworld.com

Alexandre Roche's avatar

Alexandre Roche

France

Ranking: 4/10

You wait a long time before receiving the vehicle. Not enough staff and not very friendly. You sign the vehicle condition papers before you see the vehicle and you cannot modify after....... Trouble also when you speed up (the motor).

Reviewed over 5 years ago and experienced in March 2016

Jucy Rentals - Campervans responds:

Hi Alexandre,

I'm really sorry to hear about this - if you could please email me letting me know what branch you picked up at and your booking reference number I can have a look into this.

Thanks,
Lucy
lucy@jucyworld.com

Melanie Eastwood's avatar

Melanie Eastwood

Australia

Ranking: 8/10

I would rank the vehicle higher that the staff at the Christchurch branch. They were not very approachable. They bad talked my travel agency that I went through as there was a communication error on my insurance option. If I had not argued that I got fully comprehensive insurance through my agent, they would have tried to get a $3K deposit off me.

Reviewed over 5 years ago and experienced in February 2016

Jucy Rentals - Campervans responds:

Hi Melanie,

I'm really sorry to hear that you had a bad experience at our Christchurch branch - I will definitely pass this feedback on. And I can understand how there could be a miscommunication with regards to insurance - some travel agents sell alternative policies which is different to our cover - in this case we would still require the bond as you would have to claim off your insurer in the event of an incident. To further explain, we would not have been asking for a deposit, it is a $3k hold on your credit card in case of any emergencies.

Thank you again for your feedback - much appreciated!

Lucy

Rebecca Oft's avatar

Rebecca Oft

Germany

Ranking: 8/10

We have got a good van - Toyota Estima. For two people it is perfect!

Reviewed over 5 years ago and experienced in January 2016

Ruven Rintelmann's avatar

Ruven Rintelmann

Germany

Ranking: 9/10

Good vehicles, we had the same in Australia. Easy to get the bed ready. Friendly staff. You have to pay extra $25 to get a camping table.

Reviewed over 5 years ago and experienced in January 2016

Jucy Rentals - Campervans responds:

Hey Ruven,

Glad to hear your second JUCY adventure was a good one!

Hope to see you again soon - we are in the USA too!

Cheers,
Lucy

Laurent Petit's avatar

Laurent Petit

Ranking: 7/10

Clean but not many areas to tidy bags away.

Reviewed over 5 years ago and experienced in February 2016

Jucy Rentals - Campervans responds:

Hey Laurent,

Sorry to hear your luggage didn't fit!

Cheers,
Lucy

Lorraine Ovenstone's avatar

Lorraine Ovenstone

United Kingdom

Ranking: 10/10

Spent 3wks touring North and South Islands in the Casa - great for two people, quite luxurious compared to some we saw. We were able to pick it up in Auckland and drop it in Queenstown which was great. Took out the stress free cover, which we really recommend as it meant we weren't worrying about anything. Highly recommend!

Reviewed over 5 years ago

Jucy Rentals - Campervans responds:

Glad to hear it! I love travelling in the Casa too!

ilyas hakim's avatar

ilyas hakim

Singapore

Ranking: 7/10

Pleasantly surprised with the service and condition of the vehicle they provide. Enjoyed my trip without any worries. Good job!

Reviewed over 5 years ago

Jucy Rentals - Campervans responds:

Hey there, so glad to hear you enjoyed your time in your JUCY wheels!

Lena's avatar

Lena

Germany

Ranking: 9/10

They changed our car immediately when we had problems. Good vehicles and good prices.

Reviewed over 5 years ago

Jucy Rentals - Campervans responds:

Hey Lena,
Glad to hear we could help you out!
Cheers,
Lucy

Marcus's avatar

Marcus

Sweden

Ranking: 10/10

Easy to book. Good location near the airport and friendly and helpful staff to get you going. The campervan was clean and the interior is well planned out. Fair price as well.

Reviewed over 5 years ago

Jucy Rentals - Campervans responds:

Hey Marcus,

Glad to hear all went smoothly! Hope you had a fun trip!

Cheers,
Lucy

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Kerry Szkwarek's avatar

Kerry Szkwarek

Australia

Ranking: 7/10

Ready to go when we arrived. Problem with back door not closing and had to wait 4 hours for a replacement. First morning we had no gas. Grey water tank was full. Outside chairs were not supplied even though they were ordered. No sanitizers for the cassette toilet. Engine light keep coming on. Stalled when going down hill on occasion which means no brakes or steering. Apart from that we had a wonderful holiday. Returned the camper and spoke to the office staf who were lovely. No hesitation in refunding the first days rental and the cost of refilling the gas and refunded the chair hire. Also an apology for the other problems.

Reviewed over 5 years ago

Jucy Rentals - Campervans responds:

Hey Kerry,

Sorry to hear you had a few issues on the road - but really glad to hear that the staff helped you get this sorted.

Cheers,
Lucy

Staci Orr's avatar

Staci Orr

Ranking: 8/10

On the whole, we had a good experience with Jucy Campervans. The van was good mechanically, and we had no problems, although it was a little old and had stains on the ceiling.

Reviewed over 5 years ago

Jucy Rentals - Campervans responds:

Hey Staci,

Glad to hear you had a good time! I'll have a look into your booking and make sure we do a thorough clean of the vehicle.

Cheers,
Lucy

Felicity Fay's avatar

Felicity Fay

Australia

Ranking: 6/10

Booking system poor, van needed maintenance which put us behind schedule, slightly dodgy quality, otherwise it did fit the bill.

Reviewed over 5 years ago

Jucy Rentals - Campervans responds:

Hi Felicity,

Sorry to hear that you had some issues when you picked up your vehicle - hope you had a great time on your road trip once you hit the road. All of our JUCY vehicles undergo regular check-ups and maintenance so all vehicles that go out on hire are road worthy. We do offer road side assistance, so please get in touch if you need to. Thanks for taking the time to review your JUCY experience.

Cheers,
Lucy

Liza Braun's avatar

Liza Braun

Germany

Ranking: 7/10

Old car with many kilometres, good weather with a fridge and water tank, DVD plater does not work and all in all a little bit too old.

Reviewed over 5 years ago

Lea's avatar

Lea

Germany

Ranking: 9/10

Rented a vehicle for one week to travel to Coromandel (best place in the North Island), easy and comfortable booking and pickup.

Reviewed over 5 years ago and experienced in December 2015

Jonas and Caroline's avatar

Jonas and Caroline

Germany

Ranking: 6/10

Service okay, our Jucy Condo is very old, was not very clean when we got it, one cooking plate did not work, lots of space for two persons, the bed is very good.

Reviewed over 5 years ago and experienced in December 2015

Xavier Velay's avatar

Xavier Velay

Ranking: 5/10

Initial contact very good, but service diminishes once you've paid up. For example it took us an hour and a half to get the airport pickup (which is only a 10 minute drive away), and took three phone calls to action this. Our van was one of the new models, so it was well equipped and had a sleek and modern design. The bed was very comfortable. The downsides were as follows: 1) despite their claims on the website, the staff member did not spend an hour with us going through everything on the van. It was a god job that we already had campervan experience or we would have been stuck at times, 2) some of the interior fittings were very flimsy, e.g.the shower door came off in my hand, we kept finding bits of the fittings on the floor after a drive & the bottom drawer under the oven would shoot open unless we wedged it etc, 3) the van was mostly clean, but there were things that still needed attention - there were items left over by the previous renter, fluff in the drawer, the windscreen washer was almost empty, the wastewater trap hadn't been closed, which meant that we were accidentally draining waste water on the public highway without realising it (which could carry a fine), also we were only given a few sachets of the Loo cleaner, which wasn't sufficient given the fact that we had hired the van for several weeks. And had paid extra to have a top of the range van. 4) the quality of the towels provided was dreadful, even after washing they left blue fluff on everything. 5) there were no instructions as to the different buttons needed for driving the van, especially when it down steep hills. 6) it wasn't made clear to us that there would be a separate tax on the diesel. In conclusion we felt that Jucy prioritise maximising profit over customer satisfaction. We wouldn't use them again.

Reviewed over 5 years ago and experienced in December 2015

Jucy Rentals - Campervans responds:

Hi Xavier,

I'm so sorry to hear you had issues with your JUCY Campa. We endeavour to make sure that all drivers feel comfortable in their JUCY wheels before leaving the branch, and I'm sorry that this walk-through wasn't sufficient for you. I'll make sure to follow this concern up with the team. I've also taken note of all your other concerns and will be following up with the branch manager. Are you able to please email lucy@jucyworld.com with your booking reference. Thanks for bringing this to our attention - all feedback helps us improve our products and services.

Regards,
Lucy

Robin WUERFEL's avatar

Robin WUERFEL

Germany

Ranking: 5/10

We got for a 2 month rental a very old interior, many things broken (nets for storage, water tap, curtains) but the worst is the smell. We hoped it would go, but now we really regret that we did not ask for a replacement. Also rubbish introduction from the Christchurch depot, learned many things after three weeks when visiting Jucy Queenstown - thanks guys.

Reviewed over 5 years ago

Jucy Rentals - Campervans responds:

Hi Robin,

That doesn't sound like an enjoyable experience - are you able to please email lucy@jucyworld.com with your booking reference in regards to the broken items in the Campa, and the smell - we would really like to look into this.

Regards,
Lucy

Taylor Schaefer 's avatar

Taylor Schaefer

United States

Ranking: 8/10

Besides the fact that you're driving the most unattractive vehicle in the entire country, these vans are pretty awesome. For the narrow roads in NZ, the Toyota Hiace is a good size chassis. We had the Jucy Chaser and it was a very well thought out design. It was very solid and easy to use. Make sure you get one with a bathroom/shower, it's so worth it to have that. Everything in it worked great and all the components like batteries and water pumps were totally hidden. It was a total mystery to me how the water heater made the water hot, but it worked perfectly so we were happy campers. The main complaints I had (besides the paint job) was there was only a tiny "solar fan" for roof ventilation. It barely moves air and we had one hot day and it melted all the wax of my surfboards that I had on the top bed. I saw other vans with large roof vents but for some reason ours was tiny. It was so hot up there, a midday nap would be out of the question. Besides that, I put 3000km on that little pig and it ran great. Also be aware that it's one wheel drive on the rear axle and it'll get stuck really easy. If you don't care how you look driving, it's a great bargain for a little campervan. Perfect for two people.

Reviewed over 5 years ago

Jucy Rentals - Campervans responds:

Hi Taylor!

The JUCY Campas certainly stand out! Glad you had a great time in NZ. Thanks for your feedback in regards to the air vent, we've passed this onto our design team for consideration.

Cheers,
Lucy

Singapore Sling's avatar

Singapore Sling

Singapore

Ranking: 2/10

We booked a 4-man motorhome from Jucy online for pick-up at Christchurch. Everything went on well including the shuttle transfer from Airport. The hiccup came when we had to wait almost 2-3 hours in the queue to pick up the vehicle at the depot office despite we had provided all relevant information online.
During the trip, we encountered "surprises" from the onboard facilities almost every other day. We just share some here. We were travelling with a fridge which was not cold unless we put packs of ice cubes in to boost it up. A toilet door which could not be opened.
We wondered if the vehicle had been well checked before the next customer pick up. Hopefully the company will review its customer service quality seriously.

Reviewed almost 6 years ago

Jucy Rentals - Campervans responds:

Hi there,

I am terribly sorry to read about the issues you on your recent JUCY experience. If you can please email lucy@jucyworld.com with your booking number and further details I will look into this immediately.

Regards,
Lucy

Fran Nyman's avatar

Fran Nyman

Canada

Ranking: 8/10

Booked online - the minivan camper.
Was upgraded to full insurance at no extra cost.
Unit was small - need to make and unmake bed each day. Not a lot of storage. But it was mechanically sound and everything worked. Are hard on gas, but distances relatively short. Easy to drive.
Overall we were happy with our Jucy for the three months we toured the amazing NZ

Reviewed almost 6 years ago and experienced in January 2015

Jucy Rentals - Campervans responds:

Hi Fran,

Thanks for your feedback about your recent hire with JUCY! Glad you had a great time with us, and we hope to see you again soon :)

Cheers,
Lucy

Gaby Melo's avatar

Gaby Melo

Australia

Ranking: 9/10

Great Campervan, easy to set up and drive. Really happy with the service provided and would totally hire from again.

Reviewed almost 6 years ago

Jucy Rentals - Campervans responds:

Hi Gabby,

Thanks for your review! See you again next time!!

Cheers,
Lucy

Rob's avatar

Rob

Australia

Ranking: 4/10

These vans are older and kept in serviceable enough condition to pass roadworthy but little else. For the price I paid I am the type of person who is quite happy to deal with this type of arrangement until the car won't start and I need to call the roadside assistance. The callout guy said that the battery is only producing 9 amps (should be closer to 30 amps) which is bad enough that it really needs to be replaced, do I want to buy a new one there and then or take my chances and take it back to the hire company as is? So I manage to take it back to the hire company I told them what had happened and that they need to replace the battery and left it at that. At that point I was perfectly satisfied with the trip and considered everything to be fine until three months later when I get the $125 bill for the callout fee. When I rang to enquire I was assured that there was nothing wrong with the vehicle as it wasn't a mechanical fault and that It was my fault that the battery was flat. They said that the records states that I left my lights on, however this had been discussed with the callout guy and dismissed as a possible cause when he took his readings. So where do you go with that? Their word verses mine...
To cover a few other things, the van ran smoothly enough and motored along well. The tyres were good but the locks on most of the doors were definitely on their last legs, there was a knack to getting the doors unlocked that you got used to after a few days. The thing about the beds not staying put, yeah it happens and it is annoying but won't wreak your holiday. The one thing I would recommend is to check the oil as soon as possible. I didn't need it to go very far so when I saw it only had about 1/3 of the dipstick I didn't have to worry, but it would have been a very big problem had I been unaware of it and trying to make my way up the coast like many people would.
Very annoyed but trying to control my bias...

Reviewed almost 6 years ago and experienced in September 2015

Jucy Rentals - Campervans responds:

Hi Rob,

Thanks for your feedback on your recent hire with JUCY. Are you able to please email lucy@jucyworld.com with your booking reference and I will look into your booking and the issues you have highlighted.

Regards,
Lucy

Matthias Bohmert's avatar

Matthias Bohmert

Germany

Ranking: 8/10

Jucy Condo campervan, self contained and we are happy with it.

Reviewed almost 6 years ago and experienced in February 2015

Jucy Rentals - Campervans responds:

HI Matthias,

Thanks for your review! Hope you enjoyed your holiday!

Cheers,
Lucy

Tobias Becker's avatar

Tobias Becker

Ranking: 9/10

We are very happy with our campervan! Booking and pick up was uncomplicated!

Reviewed almost 6 years ago and experienced in January 2015

Jucy Rentals - Campervans responds:

Glad you had a great time Tobias! Thanks for the review.

Cheers,
Lucy

Robin Sommer's avatar

Robin Sommer

Ranking: 9/10

Nice, helpful staff, good service.

Reviewed almost 6 years ago and experienced in February 2015

Jucy Rentals - Campervans responds:

Thanks Robin! See you again soon!

Cheers,
Lucy

Suzanne Vermeulen's avatar

Suzanne Vermeulen

Netherlands

Ranking: 6/10

We were in a Jucy Chaser for some 4 weeks and had a nice trip. Our feeling about Jucy is however mixed. They portray this friendly and open brand, but we got the feeling they're just trying to make the most money out of you as possible.
- there is a 2% commission on credit card payments which we became aware of through a sign on the pick up location, so basically your rental price is 2% higher than confirmed because there is no one carrying around thousands of NZ dollars;
- whatever insurance you chose, even the one the says 'stress free', there is NZD 5,000 own risk for damage to the roof, again: they tell you once you're there to pick up the van;
- they require an English translation of your driving license. Our North Island campervan company accepted our Dutch driving license as it clearly states 'driving' license on top. So there we where again at the pick up point forced to use the translation service company that Jucy conveniently has available.
- we had a NZD 3,000 bond and they actually block this amount on your credit card, whilst other companies accept the old fashioned guarantee slip without blocking the amount;

The Jucy staff is young and basically is instructed to say: it is in our general terms and conditions. Well that reference is probably correct, but our issue is that we were never clearly informed of all these points before making the reservation. It would have suited Jucy to have been upfront and open on these items and clearly mention them prior to making a reservation. These are important factors when deciding on your campervan rental. Jucy basically was our only option because we were late in arranging our campervan, but we wouldn't recommend Jucy when you have other - probably also cheaper - options.

Reviewed almost 6 years ago

Jucy Rentals - Campervans responds:

Hi Suzanne,

Overall I hope this can help provide you some reasoning to our business practices, but ultimately we can acknowledge that your feedback is about how JUCY can improve communication with our customer’s prior hire. We are always striving to provide the best possible customer expereince, and will review your feedback highlighted.,Thanks for sharing this with JUCY on your experience - we appreciate all customer feedback.

In regards to the points you have mentioned;
• 2% commission on credit card payments – this is standard with all credit card payments made either online, at the store or over the phone with JUCY. This is something that is common business practise as credit card companies charge the fee to process a payment by credit card.
• All insurance policies have exclusions and at JUCY we believe it’s important to highlight the bigger exclusions on pick up so there are no surprises during your travel, this is why we highlight our important terms to our customers so you are fully aware of these before travelling!
• JUCY require an English translation to make sure everything is valid and correct ! – JUCY provide the details of third party companies that can do this to help make the transition smoother for our customers to get this task done.
• Bond is taken and frozen on your account – but this amount is never transferred to JUCY , we only ask the bank to freeze the funds to confirm the amount is there.

I hope this goes some way to help explain the processes at JUCY. Thanks again for your feedback.

Warm Regards,
Lucy

Kathryn S's avatar

Kathryn S

United States

Ranking: 2/10

Campers are nice, but buyer beware. We rented the Casa Motorhome for 8 days. Checkout was rushed and incomplete, so BE SURE to have check-out person demonstrate EVERYTHING! Make them take the time to thoroughly go through the camper with you. I'd recommend testing all appliances and water systems before leaving as we were sent off with a water valve problem which required returning the next day to fix. The check out person should demonstrate every step of filling fuel and water, and changing toilet cassette and gas. Ours did none of that. Also check all keys and appliances. A bent key we were sent with broke off in the lock the 3rd day, and the main door could not be entered while locked for the rest of our rental period.
Know that you will be liable for EVERYTHING, no matter what kind of insurance they sell you or what they tell you at check out. We paid $55 / day for the "total coverage" "Stress Free" insurance, and were told it covered everything but "rolling the motor home or any tickets you'll get." But when the water system was damaged, JUCY took a hidden clause buried in 4 pages of terms and conditions agreements out of context, and charged us over $3,000 for the repairs, despite the purchase of premium insurance. It's clear they look at the insurance policies as a way of collecting extra on the rentals, with no intention of covering anything but minor damage (our charges are currently in dispute).
We were pleased with the quality of the vehicle, but when dealing with JUCY as a corporation, it's clear it's profits before people. We will look elsewhere next time.

Reviewed almost 6 years ago

Jucy Rentals - Campervans responds:

HI Kathryn,

Sorry to hear about your experience, and that things didn't go smoothly from pick up. We take all feed back seriously and would like to further investigate what has happened here. Can you please email lucy@jucyworld.com with your booking number and I will look into this immediately for you.

Regards,
Lucy

Sam Harris's avatar

Sam Harris

United Kingdom

Ranking: 1/10

We went with Jucy campers as we decided to get a camper on the day and everywhere else had sold out. The rate was far from competitive and was easily double the price of a similar camper from another company. Being short of time we did it anyway as we were keen to see the far north by camper. We went with the Jucy Cabana, the "cheap" option for 2 people. This set us back $450 for 5 days in low-season. Spaceship rentals, who we wanted to book with but were sold out, cost half this. Nevertheless we had no problems with the camper, the sink was pump action and so kitchen utensils were never clean, but the cool box was cold and the stove worked fine. The car wasn't overly economical and we found ourselves having to pay out for fuel more often than we'd hoped. Our biggest problem with Jucy was its customer service. Although the staff at the airport depot in Auckland were pleasant, the company wasn't so helpful. After filling the car up, we drove to the depot only to have to refill again in the petrol station outside the depot before returning. Rather than inspect and discuss any issues in the spot, we received an email saying they had already taken the money from our card for not filling the tank up. This is untrue as we had filled up minutes before returning, the charge was $30 plus $20 administration fee. This is the equivalent of a days rental with insurance for most companies. No response to my email and no possibility for me to have any say in the matter. Appalled at their rudeness and their patronising emails. "Hey Jucy Lover! We've charged you $50 for our underperforming car. Thanks very much!" Never again.

Reviewed about 6 years ago

Jucy Rentals - Campervans responds:

Hi Sam,

I apologise for JUCY not responding to your email and for the delay in responding to your review. Are you able to please forward me the email you sent through to lucy@jucyworld.com and I will follow this up with the branch manager in regards to the drop off procedure, and the subsequent charges you were notified about via email. We wish all JUCY customers the best experience and all feedback helps us grow and improve our services. Hope to hear from you soon.

Regards,
Lucy

Ronet's avatar

Ronet

Germany

Ranking: 1/10

never had such disappointment in hiring a car. i booked a van at jucy auckland three weeks ago and wanted to pick it up 10:00 am yesterday. i arrived on the airport very early so i called them for a pick up. on gphone they said we get the car 11:00 am so i said we hired it for 10:00. i had to be happy withthe answer ,well we can only do 11:00, so they picked me up and i arrived 8:30 there, where i had to wait for my van i hired. while i was there other customers had to wait longer for their car and others came back and saying this didnt work on my car, this was missing and so on. 10:00 i went to the office again t do the paperwork. there were difficulties in paying and the woman wasnt very nice and so i said i wait but untill 11 to get the car and i got the answer 'well we see`. i waited and waited and while that i saw more customershaving problems and disappointment with service and their car. the service guys were anything than respectful. i waited till 11:30 and had enough. i went back to the woman and said we waited here since 8:30 and havent seen anything of our ca. i canceled the whole think as i could trust in hiring a car under these circumstances for two weeks. bad service, so many disappointed people and the answer of the woman when i canceled it was just `yeah thats fine`. i even dont want to give them a point here because this deserves just 0!

Reviewed over 6 years ago

Jucy Rentals - Campervans responds:

Hi Ronet,

This doesn't sound like a good experience at all. If you can please email me at lucy@jucyworld.com with your booking number and I will look into this immediately for you.

Cheers,
Lucy

Louise Smith's avatar

Louise Smith

Australia

Ranking: 3/10

We had a bad experience with this company last week in New Zealand, viz:

The Service
The customer service person at the desk in a Queenstown airport Misled us re insurance. I had to make a phone call to Sydney to confirm that we were covered. He did not appear to know the difference between insurance and excess.
He then put bond through as sale instead of authorisation and gave me both copies of the receipt thus having to send me an email to check what he had done. I won't get that $3000 back for up to 10 days & will be paying interest on it.

The Van
Key would not work in driver's door. Had to climb in passengers door to use central lock to unlock each time.
Key initially worked in the back door but then stopped.
Fridge initially leaked water on the floor.
Fridge froze all our food until adjusted to lowest setting, after which it stank.
The LPG leaked. Had to be turned off when not in use and eventually Gas ran out 2 days before we left. Could not cook or even boil kettle. I mentioned the gas smell when we took the van from the car park but was dismissed.

The curtain on the back window sagged in the middle affording no privacy.
Clunking sound in wheel on driver's side - intermittent. CV boot. Reported at drop off.
No washing up liquid supplied. Jucy's excuse - some people rent vans for up to 60 days. My comment - most don't. I used shampoo in lieu of buying a whole bottle of liquid.
Awkward layout - when bottom bed extended you can't get in side door, only the back, exposing entire interior.
On the plus the company was very responsive & keen to address problems however this would have involved us taking precious time out of our holiday to go back to the airport which we chose not to do.
On returning van was told that these issues would be noted and sent to the office with a view to some sort of consideration/ compensation but no word since.
Choose another company.

Reviewed over 6 years ago

Jucy Rentals - Campervans responds:

Hi Louise,

Sorry to hear about the troubles you had whilst you were on hire. Our on road assistance team offered solutions to the issues, and did their best to ensure you had a great time on the road. I understand that you did not want to cut into your holiday time, and hope you enjoyed New Zealand and exploring around Queenstown. If you can please email lucy@jucyworld.com with your booking number and I will look into the issues you have raised. Thanks for your review and bringing this to our attention. All feedback helps us improve our services and products, and we appreciate your time.

Cheers,
Lucy

Mat's avatar

Mat

United States

Ranking: 8/10

First time in a campervan and we did it with 2 infants under 3 years old. Jucy was friendly in Christchurch where we picked up the campervan though our ride wasn't ready for a couple more hours later than expected. Jucy did lend us a rental car in the meantime. The Casa was comfortable and had great storage space. Worked well until 5 days later when the gas suddenly stopped working. It was frustrating because we obviously couldn't cook like we were counting on, especially for our intended freedom camping nights. Also, the weather had suddenly become very cold and we weren't able to then use the heater (which runs on gas). Because the problem happened on a Saturday afternoon, we weren't able to get it resolved immediately. A few days later, we did make it to Queenstown where we were very pleasantly surprised and happy with the Jucy customer service. A big thank you to the team there who were understanding, accommodating, and most of all, competent enough to fix the problem and get us on our way with just a couple hours delay. The rest of our campervan experience was fine and we would definitely use Jucy again in the future.

Reviewed over 6 years ago

Jucy Rentals - Campervans responds:

Hi Mat,

Glad we could help you out and fix the gas situation in your JUCY Casa! Hopeyou had a great time in New Zealand and we hope to see you again soon!

Cheers,
Lucy

Andy Jobst's avatar

Andy Jobst

Germany

Ranking: 9/10

Uncomplicated service. We had a brand new motorhome which was great.

Reviewed over 6 years ago and experienced in December 2014

Jucy Rentals - Campervans responds:

Hi Andy,

Thanks for your review. Glad you had a great time in your JUCY!

Cheers,
Lucy

Sibylle and Nadine's avatar

Sibylle and Nadine

Switzerland

Ranking: 7/10

Van is very cleverly equipped, drives well, we had to wait a long time when we picked it up though. However, we got compensated with a refund of one days rental fee and too picnic chairs. Condition of the car is OK.

Reviewed over 6 years ago and experienced in December 2014

Jucy Rentals - Campervans responds:

Hi Sibylle and Nadine,

Thanks for your review. Sorry about the delay in picking up your vehicle! Hope to see you again soon.

Cheers,
Lucy

Hubert Schmid's avatar

Hubert Schmid

Germany

Ranking: 8/10

Our lovely home for seven weeks.

Reviewed over 6 years ago and experienced in October 2014

Jucy Rentals - Campervans responds:

Hi Hubert,

Glad you had a a great time with JUCY and loved your home on wheels! Hope to see you again.

Cheers,
Lucy

Dominik Rehbaum's avatar

Dominik Rehbaum

Germany

Ranking: 8/10

Expensive, but very helpful and friendly with good insurance.

Reviewed over 6 years ago and experienced in January 2015

Jucy Rentals - Campervans responds:

Hi Dominik!

Thanks for your review. Glad you had a great time in your JUCY wheels.

Cheers,
Lucy

Lauren Fraser's avatar

Lauren Fraser

South Africa

Ranking: 2/10

First pf all we were given the camper and the fuel tank was totally empty then the gps was so out of date I wasted half of my holiday and a fortune in gas going to holiday parks that did not exist any more. The air conditioning nob was broken so I could not change the setting, very dangerous when misty!! Half of the snaps that hold up the "curtains " have come off making seeing out the windows more difficult and the broken air con made it so the cup holder would not come out so I drove km 5000 with my drink between my legs. Perhaps the worst part is the staffs total apathy and disinterest when we told about about these problems.

Reviewed over 6 years ago

Jucy Rentals - Campervans responds:

Hi Lauren,

I am so sorry to hear of these issues you had while you were on hire. All of our cars and campas leave the branch full of fuel, and for the issues with the air conditioning, GPS and curtains. We have a road side assistance team available on freephone that can help with issues while you are on the road. If you can please email lucy@jucyworld.com and I will look into your booking and the issues you experienced. The customer experience is very important to JUCY, and all feedback helps us improve our services. Thanks for taking the time to review JUCY.

Cheers,
Lucy

Jasper  van den Weyde's avatar

Jasper van den Weyde

Netherlands

Ranking: 8/10

Great camper.

Reviewed over 6 years ago and experienced in January 2015

Jucy Rentals - Campervans responds:

Hi Jasper,

Thanks for your review.

Cheers,
Lucy

Benoit Lochin's avatar

Benoit Lochin

Ireland

Ranking: 1/10

We are really disappointed with the Jucy customer service, and we are now stuck in Picton, because of them. The CS team don't want to offer us a solution to book the ferry. When we rented the vehicle in the Christchurch office they told us the vehicle will be for free on the ferry, now that we are trying to book it with their customer service, they say we have to pay 190NZD "extra" for the service, what???? They are playing with us, in Christchurch they said it is for free. We called Christchurch office again an they said again te vehicle transportation on the ferry was free , and they asked us to call back customer service , in customer service they say we have to pay and because Christchurch office is closed now, we have to wait until tomorrow to solve the situation, or pay 190NZD extra (plus the 2 passengers obviously) to book the ferry! We wonder why Jucy dont offer us a solution. When you booked with Jucy you think you are renting with the best company in NZ, great marketing "nice vans", but when you have to call customer service you realize it is actually the worst customer service, and you regret of having booking with them. Now, what can we do? In JUCY they don't really mind about their customers, they just want your money and obviously if they can make you pay more for anything they will!! They have a lack of information internally. We are really disappointed and frustrated with this situation. We don't recommend ten at all, and if you are thinking of renting a campervan in NZ don't choose Jucy unless you want to receive the worst customer service in New Zealand

Reviewed over 6 years ago

Jucy Rentals - Campervans responds:

Hi Benoit,

Is is very important to us that everyone who hires a JUCY has a fantastic experience. Can you please email lucy@jucyworld.com with your booking reference and we will be able to look into this further for you.

Cheers,
Lucy

anna's avatar

anna

France

Ranking: 1/10

Worst rental ever! DID NOT WORTH THE MONEY!
- Be aware that the bed in the jucy cabana is NOT 193cm long but barely 180m... Really not comfortable if you are a bit tall. And its just a big lie!

- The Jucy guys attending us were not really friendly (not even polite).

Cheap at first sight but all the annex costs (obligation to pay for license translation, fine fees if any) not really justified.

You pay for a quality that is definitly not there... Find another company to rent your van!

Reviewed over 6 years ago

Jucy Rentals - Campervans responds:

Hi Anna,

Sorry to hear that you didn't have the best experience with JUCY. I have replied via email to you and Sebastien in regards to the issues you have highlighted above and the email you have also sent.

I hope this helps to clarify your questions and concerns.

All the best.

Cheers,
Lucy

Bet's avatar

Bet

New Caledonia

Ranking: 8/10

It is a very easy checkin.

Reviewed almost 7 years ago and experienced in January 2014

Jucy Rentals - Campervans responds:

Hi Bet,

Glad you had a great time with JUCY! See you again soon.

Cheers,
Lucy

Janek Belcher's avatar

Janek Belcher

Germany

Ranking: 7/10

We had a broken battery (after one day so they did not check it well), but helped us getting it repaired. The Toyota Cabana is nevertheless perfect for us.

Reviewed almost 8 years ago and experienced in March 2014

Jucy Rentals - Campervans responds:

Hi Janek,

Thanks for your review. Sorry to hear about your broken battery, glad we could get it sorted for you and you enjoyed your time on the road!

Cheers,
Lucy

Leandra Thiele's avatar

Leandra Thiele

Germany

Ranking: 7/10

All in all it is a good camper. You have got everything on board you need. But it has been little things that bothered me - empty gas bottle in the beginning.

Reviewed over 7 years ago and experienced in March 2014

Jucy Rentals - Campervans responds:

Hi Leandra,

Thanks for your review! Sorry to head about the gas bottle being empty and for the inconvenience this caused. Hope you enjoyed the rest of your time in the Campa!

Cheers,
Lucy

Vincent Beswier's avatar

Vincent Beswier

France

Ranking: 9/10

Good campervan.

Reviewed over 7 years ago and experienced in March 2014

Jucy Rentals - Campervans responds:

Thanks Vincent! See you next time.

Cheers,
Lucy

Kate Luzas's avatar

Kate Luzas

Australia

Ranking: 9/10

Excellent 4 berth, well equipped and functional, space works well (2 adults and 2 children), good condition, comfortable, easy to drive.

Reviewed over 7 years ago and experienced in March 2013

Jucy Rentals - Campervans responds:

Hi Kate,

Sounds like you had a great time in your JUCY Campa! Hope to see you again in the future.

Cheers,
Lucy

Rebecca Luke's avatar

Rebecca Luke

United Kingdom

Ranking: 8/10

Van is very comfortable and we expected the bits of wear and tear given the relatively competitive price. Some staff were friendly and helpful and others were a little dismissive.

Reviewed over 7 years ago and experienced in February 2014

Jucy Rentals - Campervans responds:

Hi Rebecca!

Thanks for your feedback! Hope you had a great time in your JUCY Campa!

Cheers,
Lucy

Vivek  Agarwal 's avatar

Vivek Agarwal

Australia

Ranking: 2/10

We picked up our Jucy Campervan from Christchurch in April 2014 during Easter break. Very friendly staff, Cleaned sheets, pillows and quilts, enough and good sized pots and pans.
However we had very bad experience with the fuel usage and mechanical side of it. Our van was not fuel efficient at all and also we had some repairs issues while driving to Queenstown. We had to reschedule our whole trip because of that and could not utilise our time in an effective manner.
We took it to repair centre in Queenstown. The mechanic over there did understand our problem and agreed that the van was taking too much fuel and there was a little issue which may have caused it to give burning smell. He also mentioned if we keep all of our fuel receipts we can be reimbursed for the overspending on the fuel and compensated for the waste of our time and trip.
We wasted three days of our nine days trip and spoiled our whole trip just because we chose Jucy as our campervan. The staffs were so rude when we actually asked for the compensation.
I will never recommend anyone to use their service.

Reviewed over 7 years ago and experienced in April 2014

Jucy Rentals - Campervans responds:

Hi Vivek,

Thanks for your feedback and sorry to hear about the fuel/mechanical issues you had whilst on hire, and for the inconvenience this has caused you. At JUCY we pride ourselves on delivering a great customer experience and have raised the issue regarding staff with management. Thanks again for bringing this to our attention, and we hope you enjoyed the rest of your time with JUCY.

Cheers,
Lucy

Andrew Luke's avatar

Andrew Luke

Canada

Ranking: 9/10

Seem professional, van is in good working order and matches description of what I was expecting. Van has everything that we need.

Reviewed over 7 years ago and experienced in February 2014

Jucy Rentals - Campervans responds:

Hi Andrew!
Sounds like you had a great time in your JUCY! Thanks for the review!
See you next time.
Cheers,
Lucy

Bet Dreno's avatar

Bet Dreno

New Caledonia

Ranking: 8/10

Quick easy check in-tops !

Reviewed over 7 years ago and experienced in January 2014

Jucy Rentals - Campervans responds:

Hi Bet!
Thanks for your feedback on our check in process! Hope you enjoyed your time with JUCY!
Cheers,
Lucy

Angela Neville's avatar

Angela Neville

New Zealand

Ranking: 9/10

Our cabana camper is compact, but functional. Very comfortable with everything we need! Easy to drive.

Reviewed over 7 years ago and experienced in January 2014

Jucy Rentals - Campervans responds:

Hi Angela,
Thanks so much for your review. Our Campas are well designed to fit in everything you need while keeping comfort in mind! We're glad you have a great time in you Cabana and enjoyed driving it! See you next time.
Cheers,
Lucy

David Embling's avatar

David Embling

New Zealand

Ranking: 8/10

Toyota Estima well set up, good value 2 people.

Reviewed over 7 years ago and experienced in January 2014

Jucy Rentals - Campervans responds:

Hi David,
Thanks so much for your review and we're glad you had a great time in your Cabana. Looking forward to seeing you next time!
Cheers,
Lucy

Piotr Jurkowski's avatar

Piotr Jurkowski

Poland

Ranking: 8/10

Our Jucy Cabana is awesome! However there is a couple of things I imagined differently. E.G. sheets and linen to be in Brand colours and unused! The car doesn't provide space for 2 big bags.

Reviewed over 7 years ago

Jucy Rentals - Campervans responds:

Hi Piotr,
Thanks for your review and feedback. The bedding linen and sheets are cleaned thoroughly after each hire and while most of our Campas do have green and purple duvet covers, some Campas do have different coloured duvet covers. There is space for bags under the bed when it is made up, but depending of the size you may need to put your bags in the front of the vehicle when you are using the bed. We're glad you had a great time with us, and look forward to seeing you again in the future!
Cheers,
Lucy

Ellen vd E.'s avatar

Ellen vd E.

Netherlands

Ranking: 10/10

We can definitely recommend Jucy. We rented their Condo campervan for 8 weeks in January/February.
It was great! Comfortable beds, and the van was well equipped.
We had some bad luck, crack in the windscreen and some problems with the power system, but their customer service staff was most helpful. And afterwards we got a very reasonable compensation for the days that we could not fully enjoy the van, so we can definitely recommend this company to everybody.

Reviewed over 7 years ago

Jucy Rentals - Campervans responds:

Hi Ellen!

Thanks so much for your awesome review! Sorry to hear about the issues you had, but glad you got them sorted with our awesome JUCY crew! Looking forward to seeing you again in the future.

Cheers,
Lucy

Shelley G's avatar

Shelley G

United Kingdom

Ranking: 10/10

Absolute legends!! So easy and so professional, highly recommended! Currently in the final week with our campervan, picked it up in auckland, where it was sitting ready to go the moment we arrived. Friendly staff advised us on booking our inter-island ferry in advance with an open ticket we just emailed them when we decided we wanted to go and then with in half an hour we were had our booking reference and set to go. Same thing today when we decided to extend our trip by a couple of days.. Sent an email and within half an hour it was sorted. V happy we chose Jucy!

Reviewed almost 8 years ago

Jucy Rentals - Campervans responds:

Hi Shelley,

Thanks so much for your awesome review! It's so great to hear that you had such a wonderful JUCY experience and hope to see you again in the future when you need another campervan.

Cheers
Lucy

Doortje's avatar

Doortje

Netherlands

Ranking: 9/10

We traveled a month in de Jucy Condo. Two free chairs have been promised to us, but when we picked up the van they were out of it. We bought two new ones and when we gave the receipt at the end of our trip the costs were paid back by Jucy.
The Condo was great. For two people enough space. We used the upper-bed as our closet and slept at the lower bed. You get two blankets (with linen), four pillows, four towels. So this is perfect.
We didn't know that we had to refill the gasbottle (LPG), which is 20-40 dollars. Would have been good to know at the beginning.
We had no problems at all and loved our Jucy Condo.

Reviewed almost 8 years ago

Jucy Rentals - Campervans responds:

Hi Doortje,

Thanks for your review and so glad to hear that you had such an awesome time in a JUCY Condo! I'll definitely be passing your feedback about the gas bottle back to our branch managers so we can keep our customers better informed in future. We hope you have another chance to travel with JUCY again in future!

Cheers,
Lucy

M Branche's avatar

M Branche

France

Ranking: 7/10

Good company but one bad point: Jucy obliged us to go to Christchurch to change our tyres. We have waited during one day. Not good for our travel.

Reviewed about 8 years ago and experienced in February 2013

Jucy Rentals - Campervans responds:

Hi there,
Thanks for your review. Sorry to hear about your experience with the tyres. If you'd like me to look into this further for you, please email me with your booking details directly at lucy@jucyworld.com and I'll investigate it for you!
Cheers,
Lucy

Daniel's avatar

Daniel

United Kingdom

Ranking: 10/10

My partner and I hired the Juicy Cabana for 3 weeks back in April and we were extremely satisfied with our experience. I had not driven for a number of years and found the car pleasant to drive. We drove a few hours everyday covering the whole south island and had no issues with the camper. So all in all an excellent car that had everything we needed and we would defnitely use their services again. Our only small negative was that we had to wait a couple of hours for the car to be ready.

Reviewed about 8 years ago and experienced in April 2013

Jucy Rentals - Campervans responds:

Hi Daniel,
Thanks for your positive review! So glad to hear that you had a good time in your Jucy Cabana, and found it easy to drive on the road. Sorry to hear that you had to wait for the camper. Sometimes there is a small wait while we do final checks on the vehicles to make sure that everything is ready for your trip. But happy to hear that you had a wonderful holiday overall!
Cheers,
Lucy xx

Pierre Cinquin's avatar

Pierre Cinquin

France

Ranking: 8/10

Good company. Cool people

Reviewed about 8 years ago and experienced in May 2013

Jucy Rentals - Campervans responds:

Hi Pierre,
Thanks for your feedback. We love to hear from all our fans across the world, and hope to see you in a JUCY again sometime!
Cheers,
Lucy xx

Konza's avatar

Konza

France

Ranking: 9/10

Everything we need is in the van - good layout in an average sized car.

Reviewed over 8 years ago

Jucy Rentals - Campervans responds:

Hi Konza,
Thanks for your feedback and wonderful to hear that our cars were able to meet your needs!
Cheers
Lucy

Sean Hurley's avatar

Sean Hurley

Ireland

Ranking: 9/10

Would use them again.

Reviewed over 8 years ago and experienced in March 2013

Jucy Rentals - Campervans responds:

Hi Sean,
Hope to see you again next time!
Cheers
Lucy

Lynda Quartay's avatar

Lynda Quartay

United Kingdom

Ranking: 8/10

Happy with price and van, small enough to get around and see lots of things and practical.

Reviewed over 8 years ago and experienced in March 2013

Jucy Rentals - Campervans responds:

Hi Lynda,
Glad to hear that you were happy with your rental experience - and hope to see you again sometime!
Cheers
Lucy

Andrew Grimes's avatar

Andrew Grimes

United Kingdom

Ranking: 8/10

Great price, van is clean, efficient and give us ability to get where we want when we want. Streamline completion of documentation to driving away.

Reviewed over 8 years ago and experienced in March 2013

Jucy Rentals - Campervans responds:

Hi Andrew,
Wonderful to hear that you had a good trip in one of our vans, and that we helped make your holiday smoother!
Cheers
Lucy

Sixflipflops's avatar

Sixflipflops

United Kingdom

Ranking: 8/10

Jucy Condo. 'Liked' their facebook to get 10% off which was a good price reduction.
Pros, comfy, came with everything you'd need, clean and no problems.
Cons, really slow uphill, no heating at night unless at a powered site which costs more, extremely cheap toddler seat with no recline and no head support. Passenger seats don't recline.

Overall we had a really good time and had fun in our jucy but if you have kids then go and hire a decent car seat from somewhere else.

Reviewed over 8 years ago

Jucy Rentals - Campervans responds:

Hi,
Thanks for your feedback, it's always good to get our customers' input and we will take this on-board next time we review the child seats. Glad to hear that you had a good trip though, and hope to see you again someday!
Cheers
Lucy

Lorraine Doyle's avatar

Lorraine Doyle

Ireland

Ranking: 9/10

Great company. Everything supplied for your trip and airport pickup made it very convenient.

Reviewed over 8 years ago

Jucy Rentals - Campervans responds:

Hi Lorraine,
Thanks for your excellent feedback - and glad to hear that we helped make your journey that little bit easier!
Cheers
Lucy

Bjorn Hedmark's avatar

Bjorn Hedmark

Sweden

Ranking: 9/10

Excellent service and friendly staff. Very well equipped campervans.

Reviewed over 8 years ago and experienced in February 2013

Jucy Rentals - Campervans responds:

Hi Bjorn,
Wonderful to hear that you enjoyed your campervan experience. Hope you had a good holiday!
Cheers
Lucy

Patrycja Polakowska's avatar

Patrycja Polakowska

Poland

Ranking: 9/10

Everything is good!

Reviewed over 8 years ago and experienced in February 2013

david Crawley's avatar

david Crawley

Ireland

Ranking: 1/10

Pickup location in Christchurch very poor. Staff unfriendly and argumentative. Car supposed to be ready at 10am. Still waiting and it's 12:05 pm. 10am on the booking so they know what is expected.

Reviewed over 8 years ago

Jucy Rentals - Campervans responds:

Hi David

Thank you so much for taking the time to post feedback on your recent experience. I’m sorry to hear it was not a great one and that there was a delay when collecting your wheels – not a great start to your holiday. I’ve passed this feedback, along with the comments about the staff onto our Christchurch Branch Manager so he can discuss this feedback with the team.

I do hope that you enjoy the rest of your time in New Zealand and that this first impression does not taint the rest of your time here.

Cheers
Lucy xx

Debbie's avatar

Debbie

Australia

Ranking: 10/10

Have hired a Jucy van twice now in New Zealand - very happy with the service!

Reviewed over 8 years ago and experienced in November 2012

Jucy Rentals - Campervans responds:

Hi Debbie

Thank you SO much for the 10/10 and for being a repeat customer of JUCY. It's great to hear!
So glad that you have enjoyed the experiences and service you have had with us.

See you next time!

Cheers
Lucy xx

Frank and Suzanne's avatar

Frank and Suzanne

Netherlands

Ranking: 8/10

Good service.

Reviewed over 8 years ago and experienced in December 2012

Jucy Rentals - Campervans responds:

Hi Frank & Suzanne

Thank you so much for taking the time to give us feedback on your recent JUCY Experience. It's great to hear that you found our service good!
I hope you enjoyed the rest of your time in New Zealand and wishing you safe travels for all of your future adventures.

Cheers
Lucy xx

Petra's avatar

Petra

Netherlands

Ranking: 7/10

Campervan (Condo) was not complete (lacked three chairs), and cutlery was quite poor. Instructions were good, although we were not asked for drivers licence (or international).

Reviewed almost 9 years ago

Jucy Rentals - Campervans responds:

Hi Petra

Thanks for taking the time to post comments on your recent hire of one of our JUCY Condo campas.

I'm sorry to hear that the vehicle had some items missing and you found that the cutlery was poor. I've passed this feedback onto our fleet teams so that they can follow up with the branches. Our vehicles do go through an intense quality check before dispatched to our customers so I'm so sorry that this was missed.

I've also passed the feedback on about licences, as our staff should be taking and checking these. Thank you for letting us know.

Cheers
Lucy xx

Liz Marquart Scholtz's avatar

Liz Marquart Scholtz

Netherlands

Ranking: 8/10

Great campervan, clean and enough room.

Reviewed almost 9 years ago

Jucy Rentals - Campervans responds:

Hi Liz

Thanks for your feedback. It's fantastic to hear that you enjoyed your JUCY Wheels, found the vehicle clean and roomy.
We really appreciate you taking the time to post your comments - so thank you1

Wishing you safe travels for all of your future adventures.

Cheers
Lucy xx

Jolien's avatar

Jolien

Netherlands

Ranking: 9/10

No problems with the van when we received it. It was clean.

Reviewed almost 9 years ago

Jucy Rentals - Campervans responds:

Hi Jolien

It's great to hear that you have not had any problems with your JUCY Wheels and the vehicle was clean when you collected it.
I do hope that you have enjoyed your travels around New Zealand, and we wish you all the best for 2013!

Cheers
Lucy xx

Anja and Katharina's avatar

Anja and Katharina

Germany

Ranking: 9/10

Cabana van. Right for a small budget but nothing for cold nights (no heating while parking).

Reviewed almost 9 years ago

Jucy Rentals - Campervans responds:

Hi Anja and Katharina

Thank you for your feedback and the 9/10 - we really appreciate it.
I'm glad you enjoyed your JUCY Cabana campervan and it suited your budget. As the cabana is one of our smaller campervans it doesn't have a 240V plug to hook up to mains at a campsite, so a heater isn't possible. Just more blankets!

Wishing you both all the best for 2013 and safe travels for all of your future adventures.

Cheers
Lucy xx

Julia Ramseier's avatar

Julia Ramseier

Switzerland

Ranking: 9/10

Very friendly service.

Reviewed almost 9 years ago

Jucy Rentals - Campervans responds:

Hi Julia

It's great you have enjoyed your JUCY Experience!
We really appreciate your feedback, so thank you.

Cheers
Lucy xx

Adam Hassan's avatar

Adam Hassan

Netherlands

Ranking: 5/10

Smelly fridge and a bed with its own will (unfolds during driving).

Reviewed almost 9 years ago

Jucy Rentals - Campervans responds:

Hi Adam

Thanks so much for your feedback.

I'm sorry to hear that you have had a problem with the fridge and the bed and can appreciate that this would be frustrating while trying to enjoy your holiday. It would be great if you could email me directly lucy@jucy.co.nz with your booking details so I can get our operations team to look into the bed to make sure that this gets fixed and get these issues followed up with our staff.

If you are still on the road please contact our team on our free phone number as they will be able to look into where you can get the bed looked at and also look into getting the fridge cleaned.

I do hope that you enjoyed your time travelling around New Zealand.

Cheers
Lucy xx

Jenben's avatar

Jenben

France

Ranking: 9/10

Brilliant company to rent from. Helpful and friendly staff right from the start when we made enquirys for reserving through to the end of our trip. We had a few problems along the way including another campervan crashing into our door. However Jucy were really helpful and understanding and there were no problems. We rented the jucy condo and were really pleased with it. It was well equiped, nice and spacious for two. The van didnt like the uphill parts of the road too much but for a camper van we werent expecting to race around and it added charcter to the van. If we ever had the chance to do it again we would definitly rent with Jucy. Only slight niggle was the linnen didnt smell very clean when we got the van. I think this was due to the quilts not being aired enough.

Reviewed almost 9 years ago

Jucy Rentals - Campervans responds:

Hi Jenben

Thanks so much for your feedback – it’s awesome! We’re so glad to hear that you enjoyed your JUCY Experience and time traveling around New Zealand.

Wishing you safe travels for all of your future adventures.

Cheers
Lucy xx

Marc  Muylaert 's avatar

Marc Muylaert

Belgium

Ranking: 6/10

Rented the Condo for 3 weeks..
Not to happy .. not 10 litres fuel consumption as mentioned, rather 13,14 litres, no power at all going uphill (40 km), a diesel engine should do the trick!
Road stability not good when there is wind .. high and narrow wheel based vehicle.
Otherwise good drive, get's you where you want.. enjoyed it anyway... would rent the cabana next time...

Reviewed almost 9 years ago

Jucy Rentals - Campervans responds:

Hi there

Thanks so much for your feedback – we really appreciate it.

I’m sorry to hear that you didn’t find the vehicle perfect, but glad that overall you did enjoy your trip and time in New Zealand. I will be sure to pass your comments onto our operations team to take on board.

We look forward to seeing you again….and next time, in a Cabana!

Cheers
Lucy xx

Bob Warne's avatar

Bob Warne

England

Ranking: 8/10

Good value for money, helpful and friendly service.

Reviewed almost 9 years ago and experienced in February 2011

Jucy Rentals - Campervans responds:

Hey Bob

Thanks for taking the time to give us feedback, we really appreciate it!
I'm glad to hear that you have enjoyed your experience and our staff to be friendly and helpful.

Safe travels, and we hope to see you again sometime in the future!

Cheers
Lucy xx

Richard Brijs's avatar

Richard Brijs

Netherlands

Ranking: 10/10

We booked a cheaper van, the Jucy El Cheapo - this one was not available so we have a much nicer one with aircon, the only thing we miss is an extra pot to cook.

Reviewed almost 9 years ago and experienced in February 2011

Jucy Rentals - Campervans responds:

Hi Richard

It's fantastic to hear that you're enjoying your JUCY Experience, and I'm glad to hear you were upgraded!
Wishing you safe travels for all of your future adventures.

Cheers
Lucy xx

David Williams's avatar

David Williams

Australia

Ranking: 8/10

Linen was not completely dry so had musty smell. No cutlery.

Reviewed about 9 years ago and experienced in March 2012

Jucy Rentals - Campervans responds:

Hi David

Thanks so much for taking the time to post feedback on your recent experience. I'm so sorry to hear that there was missing cutlery and your linen was musty. I've passed this feedback onto our branches, as this definitely should not have been the case.

I do hope that overall you enjoyed your holiday and your JUCY Wheels.

Cheers
Lucy xx

Darren Ronchetti's avatar

Darren Ronchetti

United Kingdom

Ranking: 10/10

Brilliant.

Reviewed about 9 years ago and experienced in February 2012

Jucy Rentals - Campervans responds:

Hi Darren

Thanks for your "Brilliant" feedback - we love 10/10's so thank you! Great to hear that you enjoyed your JUCY Experience and we wish you safe travels for all your future adventures.

Hopefully we will see you back in JUCY Wheels again sometime in the future!

Cheers
Lucy xx

Jochem Snyders's avatar

Jochem Snyders

Netherlands

Ranking: 7/10

Could have been better. Paid for a table but did not get one. Curtains are poor/broke. Radio connection poor. But for not a lot of NZD an okay van.

Reviewed about 9 years ago and experienced in February 2012

Jucy Rentals - Campervans responds:

Hi Jochem

Thank you so much for your feedback and I'm glad to hear that overall you were happy with your experience, even though there were ways we could make it better!

I'm so sorry that you didn't get your table and that there were a few problems with the curtains and the radio. We have a customer care team who work around the clock dedicated to helping you with any problems you may have. I'm not sure if you contacted them while you were on the road, but if you had I'm sure they would have done everything to get these things fixed up for you!

Thanks again for your feedback and I will definitely pass these comments onto our team to improve the service in the future. I hope you did enjoy your time in New Zealand!

Cheers
Lucy xx

M Robinson's avatar

M Robinson

Canada

Ranking: 9/10

Good value.

Reviewed about 9 years ago and experienced in March 2012

Jucy Rentals - Campervans responds:

Hi there

Thanks so much for your feedback. It's great to hear you thought your experience with us was good value, and I hope you enjoyed your time in New Zealand!

Cheers
Lucy xx

A Ormsby's avatar

A Ormsby

United Kingdom

Ranking: 9/10

It is the perfect size for two adults and a baby. Feels like home but the size isn't too cumbersome.

Reviewed about 9 years ago and experienced in March 2012

Jucy Rentals - Campervans responds:

Hi there

It's awesome to hear that you enjoyed your JUCY Experience and found your campa a comfortable size to be travelling in with a baby. I hope you and your family had a great holiday in New Zealand!

Wishing you safe travels for all of your future adventures.

Cheers
Lucy xx

Tim Germany's avatar

Tim Germany

Germany

Ranking: 8/10

Good quality, personally would use a bigger one next time.

Reviewed about 9 years ago and experienced in March 2012

Jucy Rentals - Campervans responds:

Hi Tim

Thanks for your feedback and for being honest with us. It's great to hear that you were happy with the quality and I do hope you enjoyed the experience and your time in New Zealand!

We appreciate you taking the time to rank us, so thank you.

Cheers
Lucy xx

David Prendergast's avatar

David Prendergast

Ireland

Ranking: 7/10

Very bland about travel tips. 'Here is your vehicle now go'. Van was stinky when we got in but price was okay compared to other companies.

Reviewed about 9 years ago and experienced in March 2012

Jucy Rentals - Campervans responds:

Hi David

Thank you so much for your feedback - we really appreciate it.

Sorry to hear that you felt that your vehicle wasn't clean - I've passed this feedback onto our branches as a reminder to advise this is not up to the JUCY Standard!

We do have travel tips and we have a JUCY Concierge which you can contact at any time during your trip to ask questions, advise on where to go or the best places for food and who can also book activities and accommodation. I'm sorry that you were not made aware of this service. I will pass this feedback on as well!

I do hope that overall you enjoyed your time in New Zealand and wish you safe travels for all of your future adventures.

Cheers
Lucy xx

cfenton's avatar

cfenton

United Kingdom

Ranking: 10/10

These guys are great ... simple. Thank you for sorting out a difficult start to our big adventure downunder. Would absolutely recommend, they seem to have got their customer service right when it really matters. Thank you.

Reviewed about 9 years ago and experienced in April 2012

Jucy Rentals - Campervans responds:

Hi There

Wow - thanks for the 10/10, that's awesome!
It's so great to hear that our team provided you with some fantastic service and you have enjoyed your JUCY Experience.

Enjoy the rest of your travels, and thanks again for taking the time to give us feedback. We really appreciate it!

Cheers
Lucy xx

Sabrina Germany's avatar

Sabrina Germany

Germany

Ranking: 8/10

No explanation as to where we are allowed to camp.

Reviewed about 9 years ago and experienced in March 2012

Jucy Rentals - Campervans responds:

Hi Sabrina

Thanks for your feedback. I am sorry you felt you didn't get any information on where to cacmp, this is no good at all! All of our booking confirmation emails include a link to the Rankers Respect NZ Camping Map www.jucy.co.nz/map and this is also on our website. I'm so sorry that you were not made aware of this!

I do hope that you enjoyed your time in New Zealand and I wish you safe travels for all of your future adventures.

Cheers
Lucy xx

Delore's avatar

Delore

France

Ranking: 8/10

Our first campervan Grande was flooding!! They gave us a better one for the same price; Jucy Condo, so good customer service.

Reviewed about 9 years ago and experienced in March 2012

Jucy Rentals - Campervans responds:

Hi Delore

Thank you so much for taking the time to post comments on your recent experience. I'm so sorry to hear that your first campa was flooding, however it's great to hear that our JUCY Crew sorted you out quickly with a replacement vehicle to continue with the rest of your holiday.

I hope you enjoyed the rest of your time in New Zealand!

Cheers
Lucy xx

Snowtrip's avatar

Snowtrip

New Zealand

Ranking: 1/10

Was very disappointed with the Jucy rental service, they had hidden charges at every turn, insisting we used their (excessively expensive) insurance, which barely covers an accident anyway. Despite the fact we showed paperwork to prove we already had insurance for the trip.

As we left the airport we read their sign saying:

- "Remove your rubbish & gear from vehicle
- Lock all doors and windows up!
- Return keys to the JUCY counter in Airport terminal!"

So we worked on that assumption as like every other rental company they would clean the car - given the excessive price we paid for everything else.

We arrived back at the airport over an hour before our flights prepared to drop of the car, and were told at that point that we needed to properly cleaned, and were made to feel stupid for not reading the terms and conditions (Although we did read and trust the big green sign outside their building).

Although we arrived over an hour early to the airport, we had to drive off, find a carwash, pay for a vacuum and clean it and change our flights.

Really disappointing service, the advertised "$25 a day" quickly turned to $100 a day excluding petrol, and the inconvenience it caused. On top of all this, the car wasn't even fit for purpose for a skiing holiday.

Reviewed about 9 years ago

Jucy Rentals - Campervans responds:

Hi there

Thank you so much for your feedback and I’m sorry to hear that you were not happy with your experience.

It is dissapointing to hear that you felt that you were made to feel silly for not reading the terms and conditions - this should never have been the case, and I’m sure was not the intention of our staff and I apologise for the way that you were made to feel. I will definitely pass your feedback onto our branch managers so they can take a look at the signage they have displayed and also what advise they are telling people on pick up to avoid confusion like this going forward on drop off.

If you would like me to look into this or any of your other comments in further detail then please feel free to email me lucy@jucy.co.nz with your booking details and I will investigate your feedback further.

Thank you again for your feedback and I do hope that overall you enjoyed your trip.

Cheers
Lucy xx

Bc12852's avatar

Bc12852

United States

Ranking: 1/10

Our experience with Jucy was terrible. The bed in the van was broken so you really couldn't sleep on it. The sunroof broke off while driving down the highway. The van rattled, moaned, and squeaked constantly. Basically, the van was a piece of junk. It was a complete waste of money. We complained but Jucy did nothing to resolve our issues. Their customer service is a joke. We met several other Jucy customers who also said their vehicles were not good. My advice......stay away from Jucy.

Reviewed about 9 years ago

Jucy Rentals - Campervans responds:

Hi There

Thank you so much for your feedback and I’m sorry to hear that you were not happy with your experience.

We pride ourselves in both our product and our customer service so I’m sorry to hear that you felt that both of these areas let you down.

I would love the opportunity to look into your concerns in more detail. If you could email me lucy@jucy.co.nz directly with your booking number and details I will be more than happy to look into your comments and get back to you.

I look forward to hearing from you.

Cheers
Lucy xx

Daniel's avatar

Daniel

Germany

Ranking: 6/10

Quite bad price - quality/relation.

Reviewed over 9 years ago and experienced in February 2012

Jucy Rentals - Campervans responds:

Hi Daniel

Thank you for your feedback. I'm sorry to hear that you were not completely happy with your JUCY Experience.

If you would like me to look into your concerns in more detail please send me an email lucy@jucy.co.nz directly with your feedback and booking details and I will get back to you.

I do hope that overall you did enjoy your time in New Zealand.

Cheers
Lucy xx

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Manuela's avatar

Manuela

Switzerland

Ranking: 10/10

Jucy Condo is comfortable for two persons, good equipment (stereo, fridge, water pump).

Reviewed over 9 years ago and experienced in February 2012

Jucy Rentals - Campervans responds:

Hi Manuela

Thank you so much for your feedback - we really appreciate it!

It's great to hear that you found our JUCY Condo campa comfortable and that it had everything you needed. I hope you enjoyed your roadtrip around New Zealand and we wish you safe travels for all your future adventures.

Cheers
Lucy xx

Stam's avatar

Stam

Netherlands

Ranking: 8/10

Good spacious campervan (Condo), with all equipment in it, too bad it has not got a diesel engine (for more power going uphill).

Reviewed over 9 years ago and experienced in February 2012

Jucy Rentals - Campervans responds:

Hi Stam

Thanks so much for your feedback - we really appreciate it.
It's great to hear that you enjoyed travelling around in your JUCY Condo campa!

Cheers
Lucy xx

Aoife Lillis's avatar

Aoife Lillis

Ireland

Ranking: 9/10

Well serviced vehicle, room to stand up, all features working! Well equipped.

Reviewed over 9 years ago and experienced in February 2012

Jucy Rentals - Campervans responds:

Hi Aoife

It's great to hear that you enjoyed your JUCY Wheels and it suited your needs.
I hope you had a great time travelling around New Zealand & wish you safe travels for all your future adventures!

Cheers
Lucy xx

Anglea de Smit's avatar

Anglea de Smit

Netherlands

Ranking: 9/10

It is a spacious van, lots of room to put your stuff in, nice kitchen, it would have been nice if Jucy provided 2 camping chairs for outside the van and the mattress could have been thicker.

Reviewed over 9 years ago and experienced in February 2012

Jucy Rentals - Campervans responds:

Hi Anglea

Thank you for your feedback, we really appreciate it.

We do rent out picnic chairs which you can request at the time of booking and are subject to availability. I'm sorry if you were not aware of this at time of booking. I've also passed on your feedback regarding the mattress onto our fleet teams. They do spot checks on our vans every 6 months and replace these if need be - so we do have a process around this.

I hope that you did have a great time travelling around New Zealand and enjoyed your holiday.

Cheers
Lucy xx

Sig Schrattner's avatar

Sig Schrattner

Canada

Ranking: 5/10

Should have explained in detail the operation of the campervan (toilet, fridge, adding oil etc), plus should have a small folding table.

Reviewed over 9 years ago and experienced in February 2012

Jucy Rentals - Campervans responds:

Hi Sig

Thanks for your feedback & suggestions - we really appreciate them.

Our customer service staff do go over the vehicles with all customers before they leave the JUCY branches, so I'm sorry that you didn't feel that our team explained clearly to you how your vehicle worked. I have passed this feedback onto our customer service teams so that they can follow this up with branch managers to ensure that comprehensive show through of the vehicles are done with customers.

I do hope that overall you and a great time and did enjoy your time in New Zealand!

Cheers
Lucy xx

S & J McDonald's avatar

S & J McDonald

United States

Ranking: 6/10

Does the job for two. Smack overheads a lot going out the back. Wish there were screens on the sliders because some nights are too warm and sandflies are always around.

Reviewed over 9 years ago and experienced in February 2012

Jucy Rentals - Campervans responds:

Hi there

Thanks so much for taking the time to give us feedback and your suggestion for screens on the windows of our campas. We do appreciate this feedback and I will be sure to pass this onto our fleet teams.

I do hope that overall you enjoyed your JUCY Wheels and time travelling around New Zealand.

Cheers
Lucy xx

Sylvia & Garrit's avatar

Sylvia & Garrit

Germany

Ranking: 8/10

We had a problem with the door lock, but everything was sorted out with a lot of nice help from Caroline (manager Queenstown). Free phone number and helpful staff.

Reviewed over 9 years ago and experienced in February 2012

Jucy Rentals - Campervans responds:

Hi Sylvia & Garrit

Thank you so much for your feedback. I'm sorry to hear that you had an issue while on the road but glad that our team were able to help you out and get you back on the road!

I hope you enjoyed the rest of your holiday and we wish you safe travels for all your future travels.

Cheers
Lucy xx

John A Jerome's avatar

John A Jerome

United States

Ranking: 10/10

Everything works. Rental car and campervan, all personnel were friendly, courteous, helpful and fun!!

Reviewed over 9 years ago and experienced in February 2012

Jucy Rentals - Campervans responds:

Hi John

Thank you so much for your feedback, it's fantastic to hear that you had a great JUCY Experience!
I hope that you had a great holiday and wishing you all the best for all your future adventures.

Cheers
Lucy xx

Elizabeth Gardner's avatar

Elizabeth Gardner

England

Ranking: 8/10

Great campervan!! Service was always excellent. We also were given a free upgrade. Only criticism is that fridge runs off a secondary battery which runs down very quickly. Also fridge is not that big. Not a massive amount of storage space either.

Reviewed over 9 years ago and experienced in February 2012

Jucy Rentals - Campervans responds:

Hi Elizabeth

Thanks so much for your feedback.

It’s great to hear that you enjoyed your JUCY Experience and had a great time with your campervan. I’m sorry to hear that you found the secondary battery ran down quickly. I will pass your feedback onto our fleet teams!

Again thank you for your feedback and hopefully we will see you again in the future.

Cheers
Lucy xx

Jonathan Philp's avatar

Jonathan Philp

United Kingdom

Ranking: 7/10

Reasonably priced, sort of get what you pay for!!

Reviewed over 9 years ago and experienced in February 2012

Jucy Rentals - Campervans responds:

Hi Jonathan

Thank you so much for taking the time to post feedback on your recent experience with us.
I hope you had a great time in New Zealand we wish you well for all of your future adventures!

Cheers
Lucy xx

Katrawa's avatar

Katrawa

Germany

Ranking: 9/10

Very new interior and friendly staff.

Reviewed over 9 years ago and experienced in February 2012

Jucy Rentals - Campervans responds:

Hi Katrawa

Thanks so much for your feedback!
It's great to hear that you enjoyed your JUCY Experience and we wish you safe travels for all your future adventures.

Cheers
Lucy xx

Paul Fairbrass's avatar

Paul Fairbrass

England

Ranking: 8/10

Great van, all modern conveniences, could do with more information on campervan usage, NZ campsites 'paying', free DOC sites etc and campervan regulations.

Reviewed over 9 years ago and experienced in February 2012

Jucy Rentals - Campervans responds:

Hi Paul

Thanks so much for taking the time to give us feedback on your recent JUCY Experience.
It's fantastic to hear that you enjoyed your JUCY Wheels and I hope you had a fantastic holiday!

We do have a website www.jucy.co.nz/map which provides information on where you can camp in New Zealand which is a very useful tool. I'm sorry if you were not made aware of this website.

Cheers
Lucy xx

Devon Urlacher's avatar

Devon Urlacher

Canada

Ranking: 7/10

Couple of issues with the fridge and the washer hoses, but service was good and the van has been running well.

Reviewed over 9 years ago and experienced in February 2012

Jucy Rentals - Campervans responds:

Hi Devon

Thank you so much for your feedback.

I’m sorry to hear that you had a few problems while you were on hire. It’s great to hear that our operations crew were helpful and you are enjoying the rest of your holiday!

Cheers
Lucy xx

Nyreehood's avatar

Nyreehood

United Kingdom

Ranking: 3/10

hired a Jucy condo for 17 days for north island, was told it was self certified- it wasn't, the fridge never worked, the light was hanging by a cable and the blinds didn't shut because the poppers weren't fixed on properly. Also it's advertised as sleeping four,but you only get one pan and one saucepan. We did complain and the customer service was excellent, our vehicle was swapped for one certified for freedom camping, but it was still as shoddily put together as the first one, handles fell off the drawer, gas half full, air vent didnt open etc. motto here is you buy cheap you buy twice- go elsewhere

Reviewed over 9 years ago

Jucy Rentals - Campervans responds:

Hi there

Thank you so much for taking the time to post feedback on your recent experience with us and I’m sorry to hear that it did not meet your expectations.

All of our JUCY Condos are in the process of getting certified self-containment warrants, so I’m sorry that you originally got a vehicle where this was missing. It’s great to hear however that our team were helpful in moving you to a new vehicle that did have this certification so you could continue with your holiday.

I apologise that you felt the quality of the campervans were not up to the standard you expected and you felt that there was equipment missing. I would love to look into your concerns further so if you would like to send me an email lucy@jucy.co.nz with your details I will be able to follow these up in more detail.

I do hope that overall you enjoyed your holiday in New Zealand.

Cheers
Lucy xx

Kylie Hyslop's avatar

Kylie Hyslop

United Kingdom

Ranking: 7/10

Provided with all equipment and linen. Hire was cheap but you pay for what you get.

Reviewed over 9 years ago

Jucy Rentals - Campervans responds:

Hi Kylie

Thanks so much for your feedback.
It's great to hear that you found your campa included everything you needed to enjoy your holiday.

I hope you enjoyed your time in New Zealand and wish you safe travels for all your future adventures.

Cheers
Lucy xx

Tim & Judith's avatar

Tim & Judith

Netherlands

Ranking: 8/10

We had some problems with our van (broken microwave, chair) but the service of Jucy is great. Our 'El Cheapo' car great though a little bit outdated.

Reviewed over 9 years ago

Jucy Rentals - Campervans responds:

Hi Tim & Judith

It's fantastic to hear that you received fantastic service from our team. I'm sorry to hear of your problems but so glad that our staff were able to help you out!

Cheers
Lucy xx

Robert & Bridget Holden's avatar

Robert & Bridget Holden

United States

Ranking: 9/10

Only downside is that their fleet is old, very helpful and friendly staff. Queenstown staff were outstanding.

Reviewed over 9 years ago

Jucy Rentals - Campervans responds:

Hi Robert & Bridget

Thanks so much for your feedback. It's great to hear that you received fantastic JUCY service from our team in Queenstown - I will be sure to pass on your comments.

Cheers
Lucy xx

Susanne MacGyver's avatar

Susanne MacGyver

Germany

Ranking: 8/10

The interior is well thought through, its quality is medium, van was very clean and looked new! Service was very friendly and helpful - after 10 days everything is still working excellent, including engine and brakes.

Reviewed over 9 years ago

Jucy Rentals - Campervans responds:

Hi Susanne

Thank you so much for your feedback - we really appreciate it.
It's great to hear that you're enjoying your holiday, the time in your JUCY campervan and the service you recieved from our staff.

I hope you enjoy the rest of your time here and wish you safe travels for all your future adventures.

Cheers
Lucy xx

Uwe Henze's avatar

Uwe Henze

Germany

Ranking: 7/10

Relatively old cars, but equipped with everything you need. Plan at least 1.5 hours to pick up your camper.

Reviewed over 9 years ago

Jucy Rentals - Campervans responds:

Hi Uwe

Thank you for taking the time to give us feedback on your recent JUCY Experience. I'm glad to hear that your camper suited your needs and I hope you had a great time travelling around New Zealand.

Our teams at the branches work as quickly as possible to get clients into their campervans and on the road, however pick up times do vary depending on how busy the branch is each day. I'm sorry it took you an hour and a half to collect your wheels!

Cheers
Lucy xx

Peter & Kate Carmichael's avatar

Peter & Kate Carmichael

England

Ranking: 8/10

Don't need any support, trouble free so far.

Reviewed over 9 years ago

Jucy Rentals - Campervans responds:

Hi Peter & Kate

It's great you're enjoying your JUCY Experience and holiday so far. I hope that you continue to enjoy New Zealand and wish you safe adventures for all your future travels.

Cheers
Lucy xx

tjp3103's avatar

tjp3103

United Kingdom

Ranking: 5/10

Staff are friendly enough, but got caught with a $30 speeding fine (105kph in a 100 limit). Jucy charge a $40 'admin fee' - more than the fine! 'Rip-off fee' more like. All they did was send a standard email. Be warned. Check the small print and go elsewhere.

Reviewed over 9 years ago

Jucy Rentals - Campervans responds:

Hi there

I'm glad that you found our staff friendly and I do hope that overall you enjoyed your time in New Zealand. I just wanted to take the time to clarify why JUCY charges a $40 administration fee for parking and speeding tickets.

When infringements are received by the team here at JUCY there are streamlined procedures in place to process them in the most efficient way. Firstly the team at JUCY need to identify the corresponding hire to which the infringement was incurred. From there a statutory declaration is completed for the necessary transfer of liability out of JUCY Rentals and into the appropriate hirer. Once this has been printed, a personal visit is required to the Auckland District Court to get the before mentioned paperwork signed by a court registrar. Once signed, the paperwork is then sent off to the NZ Police infringement bureau for the final transfer of liability. As you can see the above process is rather labour intensive and requires a significant amount of time and resources. This is unfortunately why the $40NZD admin fee is applicable.

As mentioned I do hope you had a great time in New Zealand and hope that the above explanation explains why we charge the administration fee surrounding speeding tickets.

Cheers
Lucy xx

Lgpalhares's avatar

Lgpalhares

Brazil

Ranking: 6/10

Irritated that I am being charged to my credit card amounts I am not aware of. Paid for the full insurance cover and returned the vehicle with a full tanks and all it's supplies unused. Now they charged me another 32USD without letting me know, leaving me wondering what went wrong and If iI should cancel my card immediatelly and call the police.

Reviewed over 9 years ago

Jucy Rentals - Campervans responds:

Hi there

Thank you for your feedback and I’m so sorry to hear that you have received a charge to your credit card that you are not aware of.

If you could email me lucy@jucy.co.nz with your booking details I will personally look into this for you and see what the charge was for and the details.

I look forward to hearing from you.

Cheers
Lucy xx

Tayler Gray's avatar

Tayler Gray

Canada

Ranking: 6/10

Forgot picnic chairs, loud older model, lots of kms on clock, microwave not clean when we got campervan. Company good to deal with, quick pickup and dropoff.

Reviewed over 9 years ago and experienced in February 2011

Jucy Rentals - Campervans responds:

Hi Tayler

Thank you for taking the time to post feedback on your experience with JUCY.
It's fantastic to hear that overall you felt that we were a good company and the service was good.

It is however disappointing to read that your microwave wasn't clean and there were no picnic chairs in your rental when you collected it. I do apologise for this and I will pass this feedback onto our operations manager to raise when discussing our quality check process with branches.

I do hope that overall you had a great holiday and you enjoyed your time in New Zealand.

Cheers
Lucy xx

Jackie & Ray's avatar

Jackie & Ray

Switzerland

Ranking: 8/10

Good campervan in good condition. However, car was not very clean (esp fridge was horribly dirty and smelly); floor was not clean either.

Reviewed over 9 years ago

Jucy Rentals - Campervans responds:

Hi Jackie & Ray

Thanks for your feedback - we really appreciate it.

I'm glad that you found your JUCY Wheels suited your needs and was in good condition, however I do apologise that it wasn't very clean when you collected it. All our vehicles go through a quality check before the are dispatched to clients so you never should have received a dirty vehicle and for this I apologise.

Feel free to email me lucy@jucy.co.nz with your booking number if you would like me to look into this further for you. I can then pass your comments onto the branch manager where you collected your campa so that they can follow it up with their team.

Overall I do hope that you did have a great time in New Zealand!

Cheers
Lucy xx

Sandy & Michaela's avatar

Sandy & Michaela

Germany

Ranking: 9/10

There is enough space and it is still easy to drive.

Reviewed over 9 years ago

Jucy Rentals - Campervans responds:

Hi Sandy & Michaela

Thanks so much for taking the time to give us feedback - we really appreciate it.

It's fantastic to hear that you found our vehicle easy to drive and that there was enough space for you. I hope you enjoyed your time in New Zealand and on behalf of the JUCY Crew wish you safe travels for all your future adventures.

Cheers
Lucy xx

Natascha Rachel's avatar

Natascha Rachel

Germany

Ranking: 10/10

Very helpful and friendly staff. The design of the campervans is very smart. Spacious bed and plenty of space in a small van. Fair prices. Very helpful and easy when problems occur. And we love their design!!

Reviewed over 9 years ago and experienced in April 2011

Jucy Rentals - Campervans responds:

Hi Natascha

It's so great to hear you enjoyed your JUCY Experience and thank you for the 10/10! I'm glad to hear that you found the vehicle spacious and our staff helpful.

Safe travels!

Cheers
Lucy xx

Kai's avatar

Kai

Germany

Ranking: 10/10

Got the camper in Christchurch for 10 days. Staff very friendly and helpful. They gave us free t-shirts because we had to wait a little while till the camper was ready. Extended for another 16 days - was no problem.

Reviewed over 9 years ago and experienced in November 2011

Jucy Rentals - Campervans responds:

Hi Kai

Thanks for teh 10/10 - it's really appreciated! We're so happy to hear that you enjoyed your JUCY Experience and that you found our staff to be friendly and helpful.

Wishing you safe travels for all your future adventures.

Cheers
Lucy xx

Lardy's avatar

Lardy

France

Ranking: 8/10

Welcoming person, quality campervan (easy to drive, cook and sleep!!)

Reviewed over 9 years ago and experienced in November 2011

Jucy Rentals - Campervans responds:

Hi Lardy

It's great to hear that you found that your JUCY Campa suited your needs and was easy to drive. We really appreciate the feedback.

Cheers
Lucy xx

Benjamin Meier's avatar

Benjamin Meier

Switzerland

Ranking: 8/10

New interior, also provided a heater. Fuel consumption, a diesel engine would save a lot of money!!

Reviewed over 9 years ago and experienced in November 2011

Jucy Rentals - Campervans responds:

Hi Benjamin

Thanks so much for your feedback - it's really appreciated. I'm glad to hear that overall you were happy with your vehicle and your JUCY Experience.

Cheers
Lucy xx

rizzy's avatar

rizzy

New Zealand

Ranking: 10/10

Friendlyand welcoming staff, excellent service in the height of the rugby world cup in Ak this company stood out and they like the All Blacks are on top of their game. Highly recommend getting a Jucy rental. Kids loved the van and every body had their own space. competitively priced and definitly use again. Service and Friendly happy staff amazing. Very proud to be a Kiwi.

Reviewed about 10 years ago

Jucy Rentals - Campervans responds:

Hey Rizzy

Wow, thanks so much for your feedback. It sounds like you had a fantastic time and we really appreciate your comments. It makes us all warm and fuzzy!

Go the All Blacks!

Cheers
Lucy xx

zergbird's avatar

zergbird

Ranking: 1/10

Jucy's insurance terms is a joke. When I really get an accident, it suddenly become void and ask me pay everything. And they told me it is because i am careless drive!

And they even charge my credit without any permission. Terrible thing.

Reviewed about 10 years ago

Jucy Rentals - Campervans responds:

Hi there

Thanks for your feedback.

I'm sorry to hear that your recent JUCY Experience was not a great one and that you were not happy with the terms of our insurance or the way this was handled. If you email me lucy@jucy.co.nz with your booking number and details I would be more than happy to look into this in more detail for you.

I look forwad to hearing from you.

Cheers
Lucy xx

Mariette Salden's avatar

Mariette Salden

Netherlands

Ranking: 8/10

So far great service, nice staff, adequate response to problems, great wheels.

Reviewed about 10 years ago and experienced in March 2011

Jucy Rentals - Campervans responds:

Hey Mariette

Thanks for taking the time to post feedback on your recent JUCY Experience. It's fantastic to hear that you are enjoying yourself and have found our service and staff great.

Wishing you safe travells for all your future adventures.

Cheers
Lucy xx

Ken Talan's avatar

Ken Talan

United States

Ranking: 9/10

Friendly, explained campervan well - we have Elcheapo, remarkably compact and user friendly. Does go very slowly uphills.

Reviewed about 10 years ago and experienced in April 2011

Jucy Rentals - Campervans responds:

Hi Ken,

Thank you for your JUCY review!

It's awesome to read that our JUCY staff took their time and explained everything in a friendly and detailed manner. It's great you found that everything was user friendly.

Thank you for choosing JUCY!!! We look forward to seeing you again in future.

Lucy xx

Thomas Klebensberger's avatar

Thomas Klebensberger

Germany

Ranking: 8/10

Small problems at start with the engine with our campervan, but after we got a new one after 3 hours waiting everything is excellent with the van.

Reviewed about 10 years ago and experienced in April 2011

Jucy Rentals - Campervans responds:

Hi Thomas,

Thank you for your review.

It's unfortunate you had issues with the initial vehicle but I'm glad we got you sorted and you enjoyed the rest of your trip!

Thank you for choosing JUCY

Lucy xx

Stefanny Ling's avatar

Stefanny Ling

Canada

Ranking: 8/10

Booked Jucy Crib campervan for 4 weeks. Good value, car ammenities as advertised. Only small issues are sporadic functioning of both DVD player and chillbox but okay. Would recommend to friends.

Reviewed about 10 years ago and experienced in April 2011

Jucy Rentals - Campervans responds:

Hi Stefanny,

Thanks for your JUCY review!

It's pleasing to read you thought the JUCY crib was good value and wow, 4 weeks! You must've had an amazing trip around New Zealand.

Thank you for choosing JUCY, we look forward to your next booking!

Lucy xx

Sean Brownell's avatar

Sean Brownell

England

Ranking: 7/10

By far the best value campers in New Zealand. We opted for the 'Condo' which has a brand new interior with kitchen, full-sized fridge and 19" plasma TV. Prices can vary depending on availability.

Reviewed about 10 years ago and experienced in April 2011

Jucy Rentals - Campervans responds:

Hi Sean,

Thank you for your JUCY review!

It's fantastic to read you appreciated the value our your JUCY Condo. Their our newest vehicle on fleet and a real hit with our customers!! They're looted with features and offer the best experience available for a fellow traveler such as yourself.

Thank you for choosing JUCY, we look forward to seeing you again in future!

Lucy xx

Debbie Smithers's avatar

Debbie Smithers

Australia

Ranking: 8/10

Van is good and reliable, shower could be better.

Reviewed about 10 years ago and experienced in April 2011

Jucy Rentals - Campervans responds:

Hi Debbie,

Thank you for your review. We're pleased to read the van was good and reliable.

Thank you for choosing JUCY!

Lucy xx

Marc Edwards's avatar

Marc Edwards

Australia

Ranking: 7/10

Vehicle works fine but was not clean when we picked it up. (eg has off milk all through the back seat area) and we were not given any/enough utensils eg no cutlery at all.

Reviewed about 10 years ago and experienced in April 2011

Jucy Rentals - Campervans responds:

Hi Marc,

Thank you for your review.

We're please the vehicle was fine and it's unfortunate to read it was not clean. JUCY maintains high standards and our vehicles go through a quality control process, this time we have failed you. I'll pass your comments on to the branch manager so we can be extra vigilant in future!

Thank you for choosing JUCY.

Lucy xx

Candyfloss's avatar

Candyfloss

Ireland

Ranking: 10/10

We had a Jucy Chaser for 5 weeks and found it brilliant. Very clean, comfortable and reliable. We travelled both islands and never had a problem with the campa or the company (we even had to change our booking dates due to our flights being cancelled last minute). We would highly recommend getting a Jucy Campa and will defo get one for our next NZ holz (but we will bring our own DVDs... LOL)

Reviewed about 10 years ago and experienced in May 2010

Jucy Rentals - Campervans responds:

Hey There

We're stoked to hear that you had a fantastic time in NZ and enjoyed your JUCY Experience. This is the kind of feedback we love to hear!

We look forward to seeing you when you come back to NZ. In the meantime we wish you safe travels for all our future adventures.

Cheers
Lucy xx

hkp90's avatar

hkp90

United Kingdom

Ranking: 9/10

Had a great experience with Jucy. Had a 'Cruza' for 3 months, and they gave us a great deal of help with the booking process, what we would need for our trip, including discounts on the ferry crossings. We arrived slightly earlier than expected, and one of the assistants actually drove us up to the shops and back to pick up some cold weather gear, while we were waiting for our van to be ready.

Van was in good nick, only had 1 warning light during the trip, which was looked at promptly, and fixed.

Overall, would definitely recommend.

Steve Atkins, UK

Reviewed over 10 years ago and experienced in June 2008

Jucy Rentals - Campervans responds:

Hey Steve

Wow - sounds like you had a fantastic trip.........I'm slightly jealous. A three month roadtrip around NZ sounds awesome!

The team here are stoked to hear that you enjoyed your JUCY Experience and that you would recommend us. Makes us all warm & fuzzy inside.

Safe travels for all your future adventures.

Cheers
Lucy xx

Saschmo's avatar

Saschmo

New Zealand

Ranking: 2/10

I found the staff to be rude and confused, especially at supervisor level.
As for the 'Crib' it was definitely due for an upgrade, the bed fell apart more than once in the middle of the night.
Definitely will not be using again and would not recommend.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hi There

Thank you for taking the time to post your feedback.

We pride ourselves on our product and service, so it is disappointing to hear that you didn’t feel that the campervan met your expectations and you had problems with the bed collapsing.

If you would like to send me more feedback on your experience you can email me lucy@jucy.co.nz along with your booking number and I will look into your concerns further.

It is feedback like yours that helps us improve the JUCY Experience.

Cheers
Lucy xx

Javier Munoz's avatar

Javier Munoz

Spain

Ranking: 6/10

The price was good, but the car did not work really well. It was a little bit old.

Reviewed over 10 years ago and experienced in March 2011

Jucy Rentals - Campervans responds:

Hi Javier

Thanks for taking the time to post feedback on your recent JUCY Experience.

I'm sorry that you felt that the car was not up to an acceptable standard. If you would like to email me lucy@jucy.co.nz with your booking number and details I would be more than happy to look into your concerns in more detail.

I do hope that overall you did enjoy your holiday in New Zealand.

Cheers
Lucy xx

Tom Bushell's avatar

Tom Bushell

England

Ranking: 7/10

The van is good but we had a leak in the sink and had to drive it aboue 30km to their office to get it fixed. These are km's that we paid for.

Reviewed over 10 years ago and experienced in March 2011

Jucy Rentals - Campervans responds:

Hi Tom

Thanks for your feedback - I'm sorry to hear you head problems with a leak in the sink of your campa. While I am glad that our team was able to get this fixed for you so you could enjoy the rest of your holiday I can appreciate your frustration of having to come back to the office, using kilometres that you had paid for and your time.

If you would like to email me lucy@jucy.co.nz with your booking number I can look into this in more detail for you and get back to you personally.

I do hope that you did enjoy your overall JUCY Experience and your time in New Zealand!

Cheers
Lucy xx

Birga's avatar

Birga

Germany

Ranking: 9/10

So far everything is perfectly, fine easy booking online, nice staff. Not sure about the service if there are any issues.

Reviewed over 10 years ago and experienced in March 2011

Jucy Rentals - Campervans responds:

Hey there

Thanks so much for taking the time to post feedback on your recent JUCY Experience. I'm glad that you found the booking process easy and our staff friendly.

I hope you enjoyed the rest of your time in New Zealand.

Cheers
Lucy xx

Laura Leigh's avatar

Laura Leigh

United Kingdom

Ranking: 7/10

Basic but ok overall, leaky windscreen.

Reviewed over 10 years ago and experienced in March 2011

Jucy Rentals - Campervans responds:

Hey Laura

Thank you so much for taking the time to post feedback on your recent JUCY Experience. I am glad that you found the overall experience to be good, however it is concerning to hear about your leaky windscreen. I do hope that our operations team helped you get this fixed while you were on the road.

Please let me know if you would like me to look into this further - you can email me lucy@jucy.co.nz.

Wishing you safe travells for all your future adventures.

Cheers
Lucy xx

Tara Koenig's avatar

Tara Koenig

Canada

Ranking: 9/10

Van came with everything we needed. Good prices compared to others.

Reviewed over 10 years ago and experienced in March 2011

Jucy Rentals - Campervans responds:

Hey Tara

Wow - 9/10, that's great news! Thank you so much for posting your comments and its fantastic to hear that you enjoyed your JUCY Experience.

Wishing you safe travells for all your future adventures and if you come back to NZ please get in touch as we would love to see you in a set of JUCY Wheels again!

Cheers
Lucy xx

Dave Patterson's avatar

Dave Patterson

Canada

Ranking: 8/10

Van as advertised. Everything works well.

Reviewed over 10 years ago and experienced in March 2011

Jucy Rentals - Campervans responds:

Hey Dave

Thanks for taking the time to post feedback on your recent JUCY Experience - it's appreciated!
Great to hear that everything went smoothly and you were pleased with your van.

Cheers
Lucy xx

Kardiue & Friederike Florian's avatar

Kardiue & Friederike Florian

Germany

Ranking: 8/10

Good way to get around, very well organised, the campervan has everything we need! BUT pretty expensive and old car!!

Reviewed over 10 years ago and experienced in February 2011

Jucy Rentals - Campervans responds:

Hey Kardiue & Friederike

It's great to hear that you enjoyed your JUCY Wheels and found them a great way to explore New Zealand. Thanks for the feedback out about the age of the vehicle and the price, I have passed this onto the teams in these areas.

Wishing you safe travells for all your future adventures and if you come back to NZ again be sure to get in touch.

Cheers
Lucy xx

Keith Ogley's avatar

Keith Ogley

United Kingdom

Ranking: 8/10

Reasonably priced, good internet access and helpful staff.

Reviewed over 10 years ago and experienced in March 2011

Jucy Rentals - Campervans responds:

Hey Keith

Thanks so much for sharing your thoughts on your JUCY Experience & it's great to hear that you were happy!

Wishing you safe travels for all your future journeys.

Cheers
Lucy xx

Ed Piotrowski's avatar

Ed Piotrowski

England

Ranking: 7/10

Good campervan, lots of space even for 5. Although cooking apparatus isn't great and she drinks petrol for fun. Overall though good value for money. Good deals at various places.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Ed

Thanks for sharing feedback on your recent JUCY Experience! Sounds like you had a great time and enjoyed the JUCY Deals you got around New Zealand!

Wishing you safe travells for all your future adventures.

Cheers
Lucy xx

Vicktor Janssen's avatar

Vicktor Janssen

Sweden

Ranking: 8/10

A very cheap option and staff was friendly.

Reviewed over 10 years ago and experienced in March 2011

Jucy Rentals - Campervans responds:

Hey Vicktor

Thanks so much for taking the time to post your feedback. It's great to hear that you enjoyed your JUCY Experience and found our staff to be friendly - that's what we like to hear!

Cheers
Lucy xx

Wendy's avatar

Wendy

United Kingdom

Ranking: 9/10

Hired the Grande and roadtripped from North to South Island for 12 days. Funky looking and very easy to drive and had no problems taking us up and down various mountain roads, when we went cross country! Loved the fact that 'Jucy's' flash and wave to each other. Weather was changing and we did have to buy additional sleeping bags to stay warm. All in all though had a fantastic time!

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Wow, sounds like you had a fantatic time (I'm only a little bit jealous). Thanks so much for taking the time to post your feedback, it's really appreciated.

Wishing you safe travells for all your future adventures

Cheers
Lucy xx

Mark Walker's avatar

Mark Walker

United Kingdom

Ranking: 8/10

Basic but sound. Comfortable, good value.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Mark

It's awesome to hear that you enjoyed your JUCY Experience and were happy with your campa.
I hope you had a fantastic roadtrip around NZ!

Cheers
Lucy xx

Van den Borne's avatar

Van den Borne

Belgium

Ranking: 6/10

Cheap camper but could be a bit more comfortable and have more storage room.

Reviewed over 10 years ago and experienced in February 2011

Jucy Rentals - Campervans responds:

Hi there

Thank you for taking the time to post comments on your recent time travelling around in a JUCY Campa.

Feel free to email me lucy@jucy.co.nz with the type of campa you hired and I will be able to pass on your feedback regarding the storage and comfort levels on this particular vehicle to our fleet teams.

I do hope that overall you enjoyed your time in New Zealand and wish you safe travells for all your future adventures.

Cheers
Lucy xx

Wheeler's avatar

Wheeler

United Kingdom

Ranking: 2/10

Power facilities probably not working properly and not as described. Their own in-van leaflet is wrong and the helpdesk is definitely not helpful.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hi there

Thank you for taking the time to post feedback on your recent JUCY Experience. I am sorry to hear that you felt that we had an incorrect information sheet in your vehicle and that you felt that the vehcile had problems with the power.

If you email me lucy@jucy.co.nz with your booking number and details I would be more than happy to look into this in more detail for you, as this is definatley not something we like to hear.

I look forward to hearing from you and hope that although you experienced these problems you still enjoyed your time in New Zealand.

Cheers
Lucy xx

Jean-Francois Guilbault's avatar

Jean-Francois Guilbault

Canada

Ranking: 7/10

Very convenient. Only drawback is that van is flashy and attracts attention. Ours got broken into.

Reviewed over 10 years ago and experienced in February 2011

Jucy Rentals - Campervans responds:

Hi Jean-Francois

Thanks for your feedback.
It's great that you found your JUCY Wheels to be convenient, however I am sorry to hear that your van got broken into. I do hope that we managed to get the vehicle fixed quickly for you so you could get back on the road to enjoy the rest of your roadtrip!

Cheers
Lucy xx

Lynn's avatar

Lynn

Canada

Ranking: 10/10

We picked up the van in Christchurch after the devastating earthquake and everyone was brilliant, our van was ready despite the disaster.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Lynn!

Thanks so much for the 10/10 & it's great to hear that our Christchurch staff were awesome under the circumstances. I hope that you had a fantastic time travelling around New Zealand and wish you safe travells for all your future adventures.

Cheers
Lucy xx

Johanna & Mark's avatar

Johanna & Mark

Germany

Ranking: 9/10

Good prices, very good for people with small budget. The campervan has all we need!

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Johanna & Mark

It's fantastic to hear that you enjoyed your JUCY Experience, the campa met your expectations and had everything you needed.

Safe travells for all your future adventures.

Cheers
Lucy xx

Gronewold Harm-Dierchs's avatar

Gronewold Harm-Dierchs

Germany

Ranking: 4/10

Nice car but too flawed. Wrong information on website about the camper. Camper was very dirty on the pickup day.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Gronewold

Thank you for taking the time to post feedback on your recent experience with JUCY.

I am sorry to hear that you felt that we had incorrect information on our website. If you email me lucy@jucy.co.nz with details on what you feel is incorrect I will be happy to look into this for you. We feel that everything should be absolutley correct on our websites, however if there is something we have missed we definatley want to know about it so we can get it fixed straight away.

I look forward to hearing from you.

Cheers
Lucy xx

Sophia Kelly's avatar

Sophia Kelly

United Kingdom

Ranking: 10/10

No problems, no hassle, very easy! Cheapest option we could find yet very impressed. One of the best benefits we've found have been the 2 for 1 vouchers they provide for activities around the country.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Sophia

10/10 - that's AWESOME! Thanks so much for taking the time to post comments on your recent JUCY Experience. We are stoked you had a great time and used some of our JUCY Deals around New Zealand.

Safe travells for your future adventures.

Cheers
Lucy xx

Lukas Bauer's avatar

Lukas Bauer

Austria

Ranking: 9/10

The Jucy Condo Campervan is really perfect for 2 people.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Lukas

Thanks for giving us a 9/10 - that's awesome! So great to hear that you enjoyed your JUCY Condo and time in New Zealand.

Wishing you save travels for all your future adventures.

Cheers
Lucy xx

J Dunbar's avatar

J Dunbar

United Kingdom

Ranking: 4/10

Driving is OK. Living in for longer periods very poor. No comfort what so ever. Have had to buy blankets for cold. Blow up mattress, poor equipment.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey there

Thanks for posting comments on your recent time in a JUCY Campa.

It is concerning to hear that you had a blow up mattress in your vehicle as all our vehicles have mattresses in them. I do however apologise if you felt that the blankets provided in your rental were not enough to keep you warm at night and you needed to purchase some more and that you found the equipment to be poor.

I can assure you that I have passed this feedback onto our fleet teams, as it is feedback like yours which helps us to continually improve the JUCY product and experience.

Feel free to contact me lucy@jucy.co.nz with your booking number if you would like me to look into your concerns in more details.

Cheers
Lucy xx

Dave Lidgard's avatar

Dave Lidgard

New Zealand

Ranking: 8/10

Reliable vehicles, nice fit out, comes with all bedding, pots, pans, chairs etc, Very comfortable for this price range.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Dave

It's awesome to hear that you enjoyed your JUCY Campa and it met your expectations!
Thanks so much for posting feedback - it's really appreciated.

Cheers
Lucy xx

Katy Bourne's avatar

Katy Bourne

England

Ranking: 8/10

Travelling in a Jucy 'Condo' (4 of us), supposedly sleeps 4 but quite cramped! Especially the upper double bed which freaked my husband out because of lack of head space!! Well equipped- great TV for DVDs. Need more/bigger cooking pots.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Katy

Thanks so much for taking the time post feedback on your JUCY Experience. We have taken all these comments onboard, so thanks for sharing!

Safe travells for your future adventures.

Cheers
Lucy xx

Monika's avatar

Monika

Germany

Ranking: 9/10

Good service, quick assistance.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Monika

Awesome - this is great to hear!
Hope you enjoyed your time in New Zealand & wishing you safe travells.

Cheers
Lucy xx

T Lipscombe's avatar

T Lipscombe

United Kingdom

Ranking: 8/10

Keen pricing, but more attention to detail to make sure everything is working on campervans before releasing them to customers (no working radio or TV, cooker works only intermittently, loose fittings, vehicle and TV handbooks in Japanese!).

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey there

Thanks for taking the time to post your comments & rate your JUCY Experience.

I do hope that overall you had a blast, however it's not great to hear that you had a few problems with things such as the radio, cooker and TV. All our vehicles are checked prior to being dispatched so it is dissapointing to hear. I can assure you that your comments have been passed onto our fleet teams.

Safe travells for your future adventures.

Cheers
Lucy xx

Michael Messuie's avatar

Michael Messuie

Germany

Ranking: 9/10

Condo, good car, car not old. Equipment new and modern, friendly and incredible service.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Michael

We're stoked to read that you enjoyed your JUCY Wheels & loved your JUCY Experience.
Hope you had an amazing journey around New Zealand.

Cheers
Lucy xx

Michael Long's avatar

Michael Long

United Kingdom

Ranking: 8/10

Good price. Great service despite being busy with problems due to Christchurch earthquake.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Michael

I am glad to hear that you enjoyed your rental & the service you recieved from our Christchurch JUCY Crew.

Cheers
Lucy xx

Daryl's avatar

Daryl

United Kingdom

Ranking: 10/10

Very fast pickup at Christchurch despite earthquake trauma. Great offers like Milford Cruises and subsidised Cook Strait ferry.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Daryl

Thanks for the 10/10 - that's awesome! Great to hear that you enjoyed your JUCY Experience and mangaged to take advantage of some of our fantastic JUCY Deals.

I hope you enjoyed your adventures around New Zealand and wish you safe travells for all our future journeys.

Cheers
Lucy xx

Marty Fey's avatar

Marty Fey

United States

Ranking: 8/10

Prices are very good relatively speaking. Vehicle condition could be better. Their customer service is pretty easy to deal with.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Marty

Thanks for your comments on your experience with JUCY. It's great to hear that our found us competitive & easy to deal with.

Cheers
Lucy xx

K Dahmer's avatar

K Dahmer

Canada

Ranking: 8/10

Campervan performed very well. Windows didn't work at first. Had to have fixed. Tyre was bulging but repaired it before we left. Few of the dishes not supplied. Otherwise great. Loved the drive.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey there!

Thanks so much for taking the time to post comments on your JUCY Experience - it's really appreciated.

I am sorry that you had a few problems with the windows & tyres at the begining of your trip, however I'm pleased to hear that these got fixed for you so you could continue to enjoy your adventures around NZ.

Wishing you safe travells for all your future journeys!

Cheers
Lucy xx

Elise van Haastert's avatar

Elise van Haastert

Netherlands

Ranking: 8/10

Friendly people, nice campervan, pleasant to drive.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Elise

It's so great to hear that you enjoyed the time in your JUCY Campa in New Zealand!
Safe travells for all your future adventures.

Cheers
Lucy xx

Brendan Dunn's avatar

Brendan Dunn

United States

Ranking: 5/10

Adequate but minimal quality.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Brendan

Thanks for taking the time to post feedback on your JUCY Experience.
I am sorry that you didn't feel that our vehicle met your expectations in regards to quality even though you did find it adequate for your needs.

I do hope that overall you did enjoy your time in NZ.

Cheers
Lucy xx

Dogoneit's avatar

Dogoneit

United Kingdom

Ranking: 2/10

Hired a camper from Jucy but had no end of trouble, not helped by the rude and unhelpful staff at the Auckland office. The camper was old, not particularly well maintained, scruffy and tired inside and its fuel consumption was astronomical. When we decided to rent another camper at the end of our six months in NZ, we used another company and had far better service, a better camper and it cost us less. All in all, our experience of Jucy was not a positive one. With Jucy it obviously depends on who serves you at the counter, who answers the phone and which camper you get.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hi There

Firstly please let me apologise for the service your recieved when collecting your vehicle. This is not acceptable and definatley not the JUCY attitude we expect from our staff.

All our vehicles are serviced regularily and go through quality checks so I am sorry that you did not find that our vehicle met your expectations.

If you do have any further feedback or would like me to look into your comments further please email them to me on lucy@jucy.co.nz along with your booking reference number.

Cheers
Lucy

Scheler's avatar

Scheler

Germany

Ranking: 9/10

Helpful team, due to earthquake it was no problem to rent the campervan one more day!

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Scheler

It's great for us to recieve feedback like this, so thank you for taking the time to post it!

Wishing you safe travells for all your future adventures, and if they bring you back to NZ we look forward to seeing you back at JUCY.

Cheers
Lucy xx

Monica's avatar

Monica

Spain

Ranking: 6/10

Old vehicle, engine makes noises. Comfortable, requires organisation.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Monica

Thanks for taking time to post your feedback on your JUCY Experience. We do appreciate your comments as it's comments like this that help us to continually improve the service we provide!

If there is any part of your feedback you would like me to look into in more detail please email lucy@jucy.co.nz with your booking number and I will look into these further for you.

Cheers
Lucy xx

James Hardern's avatar

James Hardern

United Kingdom

Ranking: 9/10

Cheapest we could find, helpful staff and very friendly despite tragic earthquake. Wanted a manual but got an auto but was in terms and conditions.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey James

Thanks for taking the time to post your feedback, its great to hear. It's fantastic that under the circumstances at the time our staff still provided you with a JUCY Experience.

Safe travells for all your future adventures.

Cheers
Lucy xx

Hannah Roberts's avatar

Hannah Roberts

United Kingdom

Ranking: 8/10

Cheap! Good staff - good updates on website despite earthquake.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Hannah

Great to hear that you had a great experience with JUCY.
Safe travelles for your future adventures and hope to see you back in NZ in the future.

Cheers
Lucy xx

asam4321's avatar

asam4321

United States

Ranking: 2/10

We rented a jucy mobile at the Auckland City office. Extremely arrogant and unfriendly guy at the office (Mr Kirby), very unprofessional. The van itself was approx. 10 years old, but freshly painted. It was ok for camping, but be aware of the gas consumption - it was up to 15 - 20 liters / 100 km.

Overall it would recommend the more professional rental companies such. They may cost a bit more, but you also get better campervans and service...

Reviewed over 10 years ago and experienced in January 2011

Jucy Rentals - Campervans responds:

Hi There

Thank you for taking the time to post your feedback and comments regarding your JUCY Campa and the experience you recieved.

Firstly please let me apologise for the service your recieved when collecting your vehicle. This is not acceptable and definatley not the JUCY attitude we expect from our staff. I can assure you that this has been followed up and will not happen again.

We are able to offer our clients affordable rates by having brand new interiors built on the back of second hand chassis. This means that the vehicles themselves are not brand new, however in great condition, serviced regularily and kept up to industry standards.

If you do have any further feedback or would like me to look into your comments further please email them to me on lucy@jucy.co.nz along with your booking reference number.

Cheers
Lucy

Caroline Sheridan's avatar

Caroline Sheridan

Australia

Ranking: 8/10

Campervan condo - good size for two. Good service from Jucy Co. Gave us a car to do shopping as our van was not available for a couple of hours.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Caroline

Awesome to hear that you loved your JUCY Condo and you were happy with the service you recieved from our JUCY Crew!

We work hard on the service and experience we provide so it's great to hear feedback like this!

Safe travells for all your future adventures.

Cheers
Lucy xx

Alice Galley's avatar

Alice Galley

New Zealand

Ranking: 5/10

Using own car at the moment, but have had previous rentals with Jucy, had 1 great experience and 1 not so great.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Alice

We do appreciate you taking the time to post feedback on the experiences you have had with JUCY to date.

Its fantastic that you had a great experience with us the first time, but dissapointing to hear that the second was not so great.

We would love to have the opportunity to look into the "not so great" experience so we can pass this onto our teams to improve. Feel free to email me personally lucy@jucy.co.nz as honest feedback is how we can improve our JUCY Experience.

I do hope to see you in JUCY Wheels again in the future with the chance for us to provide you with another great experience.

Cheers
Lucy xx

Doris Neuber's avatar

Doris Neuber

Germany

Ranking: 8/10

Camping table was missing and position of table (inside) absolutley crazy! Remote control didn't work, no mosquito netting. Other equipment perfect.

Reviewed over 10 years ago and experienced in February 2011

Jucy Rentals - Campervans responds:

Hey Doris

So sorry that the table was missing from your campa and the remote didn't work. All our vehicles are checked prior to being dispatched so this should not have been the case. I can assure you that I have passed this feedback onto our operations team so that this can be discussed with the JUCY Crew.

I am however stoked to read that although you had these few problems you found the rest of the equipment in your JUCY Ride to be perfect and I hope you had a fabulous time travelling around NZ in your campa!

Cheers
Lucy xx

Pein van Nosrt's avatar

Pein van Nosrt

Netherlands

Ranking: 7/10

Old but reliable Toyota hi-ace. Clean and simple.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Pein

Great to hear that you found your campa to be clean, simple and reliable. I hope you had a fantastic adventure around New Zealand and thanks for taking the time to post some feedback!

Wishing you safe travells for all your future journeys.

Cheers
Lucy xx

Simon Vickers's avatar

Simon Vickers

England

Ranking: 4/10

We have rented an 'El cheapo' campervan from Jucy - It has needed several things fixing e.g. new battery, new microwave and generally tatty inside. Have spoken to other Jucy renters and similiar experiences.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Simon

Thanks for taking the time to post your feedback and I do apologise that you experienced some problems with your vehicle.

Our vehicles do go through quality checks before they are dispatched to our travellers so it is concerning to read of these problems. Your feedback has been passed onto our fleet department as it is feedback like this that helps us to improve the JUCY Experience.

I do hope that although you did experience these problems you still enjoyed your adventures around New Zealand. If you would like me to look into your concerns in more detail please email me personally (lucy@jucy.co.nz) with your booking number.

Cheers
Lucy xx

Jerry & Floon's avatar

Jerry & Floon

Netherlands

Ranking: 7/10

Cheap camper, because it is cheap it is old and that shows. Good service from Jucy throughout the country with free phone number.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Jerry & Floon

We're glad to read that you enjoyed the service JUCY provided you while you were travelling around our beautiful country! We hope you had a fantastic time.

Cheers
Lucy xx

Adrian Beckett's avatar

Adrian Beckett

England

Ranking: 8/10

Excellent camper, 2010 model so nice and new, comfortable to live in for 2 people and easy to drive. Slightly on the expensive side and the handover wasn't informative enough (eg how to empty waste), but overall very good.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Adrian

Thanks for posting feedback on your overall JUCY Experience! It's great to hear that you enjoyed travelling around in your JUCY Ride.

We have taken onboard your comments about the handover and I will pass these onto our branch managers.

Safe travells for your future adventures.

Cheers
Lucy xx

Hartwig's avatar

Hartwig

Netherlands

Ranking: 7/10

Cheap rental, basic/decent van.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Hartwig

Great to hear that you enjoyed your JUCY Experience.

Cheers
Lucy xx

David Parli's avatar

David Parli

Switzerland

Ranking: 4/10

Campervan is good as long as it works. Had 2 of them. Jucy staff (pick up in Auckland), has no idea about cars, hit and miss.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hi David

Thanks for your feedback - we do appreciate it.

I am sorry to hear that you were not 100% satisfied with your campa and the service you received.

I would be happy to look into your concerns in more detail and come back to you personally. Please email me lucy@jucy.co.nz with your booking number if you would like me to investigate further.

Feedback like this helps us to improve the JUCY Experience, so thanks again for taking the time to post your comments.

Cheers
Lucy xx

Jeff Cerjan's avatar

Jeff Cerjan

United States

Ranking: 7/10

DVD did not work, remote did not work, could not play DVD. Table on back was broken at hinges. Breaker for outlet power trips frequently.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hi Jeff

Thanks for taking the time to post your feedback and I do apologise for the problems you experienced.

Our vehicles do go through quality checks before they are dispatched to our travellers so it is concerning to read of these problems. We have a dedicated operations team who are trained to deal with any concerns like these, so if you do have problems while you are on the road we can aim to get these fixed and you can continue to enjoy your holiday.

I do hope that although you did experience these problems you still enjoyed your adventures around New Zealand. If you would like me to look into your concerns in more detail please email me (lucy@jucy.co.nz) with your booking number.

Cheers
Lucy xx

Tamara Clark's avatar

Tamara Clark

Australia

Ranking: 8/10

Cheap, affordable, basic.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hi Tamara

It's great that you enjoyed your JUCY Experience & found us affordable.

Safe travels for all your future adventures.

Cheers
Lucy xx

Florian's avatar

Florian

Germany

Ranking: 8/10

Pretty new car, fair deal, campervan equipped with a lot of useful stuff.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hi Florian

Fantastic to read that you had a great time in your JUCY Campa and that you found that the vehicle had everything you needed to enjoy your holiday.

We appreciate you taking the time to post your feedback - thanks!

Cheers
Lucy xx

Lili's avatar

Lili

Germany

Ranking: 8/10

reliable car, enough space, good equipment (almost everything that is needed for camping) is provided.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Lili

It's awesome to hear that you had a fantastic time in your JUCY Ride and I do hope you enjoyed your time in New Zealand.

Thanks for choosing JUCY!

Cheers
Lucy xx

Mark Robinson's avatar

Mark Robinson

England

Ranking: 7/10

Generally a very good camper for the price, inside has a recent refit. Couple of equipment issues are a pain. Reception on picking up vehicle was not the warm welcome expected from Jucy image.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Mark

Thanks for taking the time to post your comments. Its great to hear that you did enjoy your overall JUCY Experience, although you did find a few parts of it dissapointing.

We have taken note of your comments and I will be passing these on. If you would like me to look into anything in more details please feel free to send me an email lucy@jucy.co.nz with your booking number and details.

Cheers
Lucy xx

Nataly Loewidt's avatar

Nataly Loewidt

Israel

Ranking: 8/10

We used Jucy in Australia as well. All in all a good company, reliable cars.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Nataly

It's great to hear you enjoyed your JUCY Experience in both New Zealand & Australia - thanks for choosing us!

Cheers
Lucy xx

Jues Lueg's avatar

Jues Lueg

Germany

Ranking: 4/10

The people forgot to give us duvets and we had to drive back to get them. No excuses from the company for that. Cigarette lighter was broken, no water for wipers, nearly flat tyre.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hi Jues

Thanks for your feedback and comments regarding your experience in one of our JUCY Campas.

Our vehicles are checked before being dispatched, so it is very disappointing to hear of these problems and that you had to return to the branch to get duvets. I do apologise for this.

I have passed this feedback onto our team that looks after our branches and the quality checks to ensure that this is looked into.

If you would like me to look into your comments further please email them to me on lucy@jucy.co.nz along with your booking reference number.

Cheers
Lucy

Sabrina Sari's avatar

Sabrina Sari

Netherlands

Ranking: 7/10

Too expensive! (specially compared to Australia) but the service and quality of the car is good. The camping grounds are also expensive - $17-$20 pp is almost the same price as a hostel bed.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Sabrina

Thanks for taking the time to give us your feedback - it is appreciated.

We do try hard to make sure that we are an affordable option for people offering a range of different vehicle types & sizes to try to provide an option for everyones budget. I do appologise however if you felt our pricing was too high.

It is pleasing to read that you thought the JUCY Service and the quality of the vehicle was great!

Cheers
Lucy xx

Tobias Torax's avatar

Tobias Torax

Austria

Ranking: 8/10

Good value for money and 2nd battery for the fridge would be good though.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hi Tobias

Its great to read that you thought we were great value for money.

We do have different types of vehicles. Some models do have a second house battery for the fridge and some don't - it does depend on which type of JUCY Ride you choose to hire.

Overall I hope you had a fantastic time.

Cheers
Lucy xx

Jau's avatar

Jau

Germany

Ranking: 8/10

Very good, but expensive.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Jau

Thanks for taking the time to give us your feedback & it's awesome to hear that you thought we were great!

I do appologise if you felt you our pricing was not quite right - we do try hard to make sure that we are an affordable option for people.

Cheers
Lucy xx

Philippa Waters's avatar

Philippa Waters

England

Ranking: 8/10

Great self contained unit and reliable. Even the old elcheapo's will get you up some pretty steep hills.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Awesome Philippa - so glad to hear you enjoyed your JUCY Ride! Hope your adventure around NZ was fantastic.

Thanks for letting us know you like us!

Cheers
Lucy xx

Tim Van Nispen's avatar

Tim Van Nispen

Netherlands

Ranking: 7/10

If you want a small campervan this option is good, but be aware IT IS SMALL!

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Tim

Great to hear that you found our campa to be a good option. We do have four different size of campas, with our JUCY Crib being the smallest.

I do hope that overall you enjoyed your JUCY Adventure in New Zealand!

Cheers
Lucy xx

Clamdine's avatar

Clamdine

France

Ranking: 8/10

Jucy company has been very nice, helpful and simple to use. The campervan is in excellent condition and easy to drive and use. We also got discounts at campsites with them.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Clamdine

Wow - it sounds like you have had a great time travelling around NZ in your JUCY Campa. It's awesome to hear this type of feedback as we work super hard on our service and product so hearing comments like this gives us great big smiles!

Safe travels for all your future adventures & if you come back to NZ be sure to contact us again!

Cheers
Lucy xx

Kurt's avatar

Kurt

Switzerland

Ranking: 5/10

Negative: price
The camper was not as good as advertised and it is in a bad condition.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hi Kurt

Thank you for taking the time to post your review & comments.

I am sorry that you are not happy with the condition of your vehicle. If you send me, Lucy and email lucy@jucy.co.nz with your booking number and details I would be happy to look into this for you.

We take pride in our service & our JUCY Rides so we want to make sure that everyone who hires through us gets a vehicle and service that they are happy with.

I look forward to hearing from you.

Cheers
Lucy xx

Jessie Currie's avatar

Jessie Currie

Canada

Ranking: 8/10

Has everything you need. Older vehicle but 24 hour road service. Bed 'falls' sometimes because boards do not fit properly. Has a safe but does not work. Room to stand up, perfect for 2 people travelling simply.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Jessie

It's great to hear that overall you found that our campa had everything that you needed for your travels. It is concerning that you had problems with the bed falling sometimes, as this definatley should not be happening. I have passed these comments onto our team to look into.

We appreciate you taking the time to post your comments & experience.

Safe travels.

Cheers
Lucy xx

Stefan Morris's avatar

Stefan Morris

Canada

Ranking: 7/10

Cheapest of the options that we looked at. Has lots of features like a working fridge, microwave, sink. Slight problems with bed not fitting together and sometimes a piece collasping, but overall good.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Stafan

Thanks for your feedback & comments. Its feedback like this that helps us improve the JUCY Experience.

I am stoked to hear that overall you had a great time & enjoyed your time in your JUCY Ride!

Wishing you safe travels for all your future adventures.

Cheers
Lucy xx

D Hoekstra's avatar

D Hoekstra

Netherlands

Ranking: 10/10

No problems at all.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey There!

Awesome to hear that you had an awesome JUCY Experience which was trouble free!

Cheers
Lucy xx

Tom Hill's avatar

Tom Hill

United Kingdom

Ranking: 9/10

Brilliant van, clean and well equipped. A bit more expensive than other similar ones. Cooler VERY tempremental.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Tom

Thanks so much for your feedback - we are stoked to read that you loved your JUCY Ride! Wishing you safe travels for your future journeys.

Cheers
Lucy xx

Maite Severins's avatar

Maite Severins

Netherlands

Ranking: 9/10

Very friendly and helpful. The stress free insurance is almost a must due to roadworks and gravel roads it is almost impossible to avoid chips. The Jucy condo is great and comes with free stays at family holiday parks.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey Maite

I was stoked to read that you enjoyed your time in your JUCY Ride & enjoyed the free camping at Family Parks throughout NZ!

Wishing you safe travels for all your future adventures.

Cheers
Lucy xx

angusfuller's avatar

angusfuller

United Kingdom

Ranking: 10/10

This was our 4th Jucy Rental in three months. However, it was the best in terms of the customer service/ efficiency of the booking.
We made the enquiry only 48hrs before the required start date and despite Feb being their busiest month, the Jucy team worked hard to find us a vehicle.
However, we arrived at the airport after hours (delayed flight) but the Jucy team had allowed for this leaving the keys ready for collection and having sorted out payment and contract beforehand.
All of the Jucy vehicles we have rented have been clean, tidy and in good and reliable working order.
We strongly recommend Jucy as the preferred rental company in NZ.
It's simply stress free, very well priced with a great product.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hey There

Thank you for your feedback - it is appreciated & I am stoked to read that you have enjoyed your JUCY Experiences.

Thanks for recommending us as your preferred rental company, that makes us feel super special!

Cheers
Lucy xx

NorthLondonFella's avatar

NorthLondonFella

Ranking: 5/10

Few problems with the Jucy Condo.

Friendly staff on pickup although not very familiar with new vehicle interior.

Van is small but comfortable inside. It's all new interior.

Ours had a few problems that I think should have been picked up on before we took the van.

Electric outlet only worked for a couple of days then broke.
Window winder on passengers side wasn't attached and fell off each time door was closed.
The van had a bad leak when it rained, the rain came through the seals above sliding side doors.
The battery charger that tops up the battery when the van is plugged in wasn't switched on or explained to us on pickup. We were lucky not to have gotten a flat.

We didn't call Jucy because we had a tight schedule and didn't want to interrupt our holiday with what weren't major issues.

More generally we wouldn't advise hire of the Condo. It has a small wheelbase and is tall. In strong winds it pulls VERY badly; quite frightening. You need to steer into the wind and re-adjust constantly to keep a line. We weren't the only ones with this problem we also spoke to a chap who had had to pull over and park up in the northland because he was worried the van would blow over! Yikes! He also had problems with the interior with interior panels falling off (ours had lost a lot of fasteners but held tight) and broken seat belt fasteners in one of the rear seats.

The van is also only 2 litre and really lacks power going up hills.

If we did it again we'd hire one the cheaper models with a wider wheelbase and/or more powerful engine which was probably more important than the new interior.

Jucy staff were generally friendly and they have good customer service but we think the condo is overpriced and has fitout problems. A triumph of marketing over practicalities.

Reviewed over 10 years ago

Jucy Rentals - Campervans responds:

Hi There

Thank you for your feedback and comments regarding your recent time travelling in one of our JUCY Campas. It is pleasing to hear that you were happy with the service you received from our team, however I am sorry that there were some things that you were not 100% satisfied with.

It is concerning to hear about the leak along with the other problems you experienced and I do apologise for the inconvenience this must have caused during your holiday. I can appreciate you not wanting to contact us due to your tight schedule, however we do have a dedicated operations team who are there to help you should you have any problems during your hire and are very skilled in helping you resolve these to get you back on the road quickly - even if that means delivering you a new vehicle.

I can assure you that your feedback has been passed on as it is very important to us to have fantastic vehicles for our travellers to enjoy and feel comfortable in. If you have any further feedback or would like me to look into your comments further please email them to me on lucy@jucy.co.nz along with your booking reference number.

Cheers
Lucy

Shazza598's avatar

Shazza598

Australia

Ranking: 10/10

I'd like to thank the staff at Jucy for providing very helpful service and assistance, even though they had a very full on day they still had time to 'go the extra yard,' as we older Australians say. Our Jucy Cruiza took us on a wonder holiday of exploration around the northern part of the North Island. We had high hopes of exploring the whole of the North Island but due to the spectacular scenery and delicious foods that NZ offers we took much longer than anitcipated and so we will have to come back.....and of course we will be calling Jucy Lucy when we do. Many thanks for playing an intergral part in creating such wonderful and delicious memories.

I'd also like to thank Jucy Lucy for being there for us when so many other companies were unable to provide us with any kind of camper for our trip at short notice AND in peak season.

Lucy you are a treasure!!! Thanks So Very Much!!!!!!

Shazza

Reviewed almost 11 years ago

Jucy Rentals - Campervans responds:

Hi Shazza

Thanks for your amazing feedback! Sounds like you had a fabulous time in your JUCY Ride (I am kind of jealous!). We look forward to hearing from you when you decide to come back to do the bits of the North Island you missed!

So glad you enjoyed your JUCY Experience, all the best for 2011 and we will see you again soon!

Cheers
Lucy xx

katiearathimos's avatar

katiearathimos

New Zealand

Ranking: 10/10

We hired a Jucy Crib for 8 nights in the South Island. It was fantastic, right from the easy free pick up at the airport and free flat white to takeaway. The van was really comfortable to sleep in and has everything you need including bedding and towels etc. We would definitely hire again and look forward to another trip in a Jucy! Thanks heaps.

Reviewed almost 11 years ago

Jucy Rentals - Campervans responds:

Hey Katie!

Wow - it sounds like you guys had a great time! So glad to hear that you enjoyed your JUCY Experience and had a blast in your Crib!

All the best for 2011 and we hope to see you in the future!

Cheers
Lucy xx

rachysmithy's avatar

rachysmithy

Australia

Ranking: 10/10

Loved the Jucy Grande, great size for two! Heaps of power, everything we could need and the Jucy family on the road were fun too! Comfy ride, easy to drive, great stereo, comfy bed and the staff were helpful and friendly. We loved our holiday in NZ and would definately hire from Jucy again...perhaps the Condo next time!

Reviewed almost 11 years ago

Jucy Rentals - Campervans responds:

Hi There

So stoked that you enjoyed your JUCY Grande campa. Sounds like you had a fantastic time roadtrippin' around NZ!

Thanks for your feedback & all the best for 2011!

Cheers
Lucy xx

saraswitzer's avatar

saraswitzer

Switzerland

Ranking: 8/10

Small campervan (crib model) handy to drive (like a car) and comfortable to sleep. Fridge only works while driving so we changed our diet plan!

Reviewed almost 11 years ago and experienced in April 2010

Jucy Rentals - Campervans responds:

Hi There!

Thanks for your feedback & glad to hear that you enjoyed your time in your JUCY Ride!

Cheers
Lucy xx

Kaddi & Grego's avatar

Kaddi & Grego

Germany

Ranking: 6/10

We couldn't find the place where they wanted to pick us up from the airport and then we had to take a taxi because nobody answered their phone.

Reviewed almost 11 years ago and experienced in February 2010

Jucy Rentals - Campervans responds:

Hi Kaddi & Grego

I am sorry to hear that you couldn't find us when you arrived at the airport and you had trouble getting through to us on the phone - this is very unusual. We have a free shuttle service with drivers who do runs regularily to the airport and back to collect waiting customers.

I do hope that when you did arrive our team looked after you and got you away quickly to start enjoying your holiday.

You can contact me directly at lucy@jucy.co.nz if you have any other concerns or would like to discuss this further.

Happy Travels.

Cheers
Lucy xx

Inbar Yizhar Barnea's avatar

Inbar Yizhar Barnea

Israel

Ranking: 9/10

Hire company, good service, reasonable price.

Reviewed almost 11 years ago and experienced in March 2010

Jucy Rentals - Campervans responds:

Hey Inbar

Thanks for your 9/10 rating! Its awesome that you enjoyed our service and at the right price!

Cheers
Lucy xx

Mike Robinson's avatar

Mike Robinson

Australia

Ranking: 8/10

Economical on fuel, value for money, easy to drive and park, comfortable enough bed.

Reviewed almost 11 years ago and experienced in March 2010

Jucy Rentals - Campervans responds:

Hi Mike

Thank you for your feedback - its much appreciated. I am glad to read that you enjoyed your time in one of our JUCY Rides.

Cheers
Lucy x

carlynarr's avatar

carlynarr

United States

Ranking: 9/10

My boyfriend and I rented a JUCY Crib for the second week of our amazing trip to New Zealand. We used it to explore the South Island, and we put more than 1,400 km on it in about six days! It was an unforgettable experience in the best way possible (right down to the way the middle board of our "bed" leaned too far to one side and tended to crash in the middle of the night). We are so grateful to have had the chance to take a van around the lovely, captivating South Island. Thanks so much!

Reviewed almost 11 years ago and experienced in September 2010

Jucy Rentals - Campervans responds:

Hi There

It is fantastic to hear that you enjoyed your roadtrip around the South Island - it sounds like you had an amazing time. It is a bit concerning to hear that your bed didn't stay up, you should have called us and we could have arranged for that to be fixed! We are stoked though to hear that you had a great time and enjoyed your JUCY Experience!

Cheers
Lucy xx

Allira's avatar

Allira

Australia

Ranking: 10/10

love jucy rentals had no dramas what so ever! roomy,heaps of space,fuel effiecant just bloody awesome : )

Reviewed almost 11 years ago

Jucy Rentals - Campervans responds:

Hi Allira

Great to hear that you love JUCY! We really like to hear that sort of feedback and we are stoked that you enjoyed your holiday in a JUCY Ride!

Cheers
Lucy xx

Lauraloosmith's avatar

Lauraloosmith

United States

Ranking: 10/10

I toured the South Island in a Jucy campervan, and I must say- there is no better way to see the country! How else can you wake up next to the Southern Alps, then the next morning the beach, and then still a beautiful pristine lake?! The campervan was affordable and comes with absolutely everything you need for an incredible holiday. The staff are knowledgeable and helpful, and even laughed at my bad camping jokes! I hope to be back soon and will definately book with Jucy then.

Reviewed almost 11 years ago

Jucy Rentals - Campervans responds:

Hi Laura

Sounds like you guys had an AMAZING time and makes me want to go for a roadtrip and wake up next to the Southern Alps!

We are very glad to hear that you have enjoyed your JUCY Experience and we appreciate you giving us this awesome feedback.

Cheers
Lucy xx

shirlpearl's avatar

shirlpearl

New Zealand

Ranking: 10/10

Thanks Jucy for your wonderful service,from the last minute,effortless and flawless booking to the wonderful,friendly helpful Chistchurch staff. I have no hesitation in recommending you,THANKS Heaps.

Reviewed almost 11 years ago

Jucy Rentals - Campervans responds:

Hi There

So glad to hear that you found our staff and the JUCY Experience to be an enjoyable one. Thanks so much for posting this feedback - it is very much appreciated.

Cheers
Lucy xx

sandfly's avatar

sandfly

Germany

Ranking: 9/10

We picked up your crib in auckland - the strand. the staff was very friendly and courteous - that was a great beginning. it was the first time i drove on the left side! but it was no problem, because our 'cribby' was always trusty. there was also enough space for the stuff of two girls! we especially enjoyed cooking with the camping stove and sleeping at places we decided. driving with this jucy campervan was an awesome time and great experience of freedom! i told all my friends in germany, if they want a campervan in aoteaora - they have to chose the jucy rental cars! ;) thanks!

Reviewed almost 11 years ago

Jucy Rentals - Campervans responds:

Hi There!

This is awesome feedback to hear. We are so happy to hear that you enjoyed your JUCY Experience and will reccommend us to all your friends.

Wishing you safe travels for all your future adventures!

Cheers
Lucy xx

England84's avatar

England84

Germany

Ranking: 10/10

we love jucy! had an awesome time while travelling around in a jucy van. never had any problems with the car! great service from begining to end. defenatly will recommend jucy to all my friends and family. thanks again jucy! we love ya!

Reviewed almost 11 years ago

Jucy Rentals - Campervans responds:

Hey There

It makes us feel so great to hear that you Love JUCY! There is nothing better for us to hear, than hearing of your amazing roadtrip in your JUCY Ride and that you enjoyed the service.

All the best for your future travels.

Love
Lucy xx

judyt's avatar

judyt

New Zealand

Ranking: 10/10

This is the second time that we have rented from Juicy, Both times it has been an easy and quick experience. I booked the wrong dates without realising and a quick phone call had it all sorted in a couple of minutes. The pick-up from the airport and back was fast and we didn't have to wait at all. The staff were friendly and always had a smile. definitely recommend Juicy for a hassle-free experience

Reviewed almost 11 years ago

Jucy Rentals - Campervans responds:

Thanks for your feedback Judy!

It is so great to hear feedback like this and know that you had a great JUCY experience which you would recommend to your friends.

Cheers
Lucy xx

AJP's avatar

AJP

United Kingdom

Ranking: 1/10

Worst car rental experience ever!

Auckland airport branch kept me waiting a long time even though I was late for the pick-up and Jucy was then unable to provide me with a suitable car. The old and tired MPV offered to me was in poor general condition and had a loose muffler which was extremely loud. When I complained, even the Jucy staff agreed that it was unsuitable and they couldn't offer me an alternative vehicle within an acceptable timeframe. They agreed to refund me in full but it took me several weeks of calls and emails to finally get my money back.

They may be a little cheaper than the competition, but in my experience their poor quality of vehicles and bad service make this a company to avoid at all costs.

Reviewed almost 12 years ago and experienced in February 2010

Jucy Rentals - Campervans responds:

Hey There

Thank you for taking the time to post your comments. It is concerning to hear that you were not happy with your JUCY Ride and overal experience with us.

I am however pleased that you did get your money back but the delay in getting the refund to you does sound unusual. Based on the information you have provided it sounds as though you have booked through one of our agents who collect payment in full and in this case it may take slightly longer for a refund. I would be more than happy to look into this for you to see if this is the case.

We pride ourselves in our product and service so it is dissapointing to hear your comments. Please email me at lucy@jucy.co.nz with your booking details and I will be back in touch with you.

Cheers
Lucy

chiselaxe's avatar

chiselaxe

New Zealand

Ranking: 10/10

A Jucy Rescue. We dropped the car off in plenty of time at CHCH Jucy Rentals, the car was exactly what we expected, and was very suitable for us. At the airport JetStar informed us of a six hour delay. Six hours at ChCh airport with a four year old - nightmare. Antartic centre too expensive at $55 per adult. Jucy were great when I phoned them. They said I could extend the hire until the end of the day and even picked us up again. Great service great product great experience. Thanks.

Reviewed almost 12 years ago

Jucy Rentals - Campervans responds:

Hi There

We really appreciate you posting these comments & I am pleased to hear that we were able to help you out.

We pride ourselves on our product and service so its great to hear stories like yours.

Cheers
Lucy xx

matt_battersby's avatar

matt_battersby

New Zealand

Ranking: 10/10

We used JUCY as a relocation van from Queenstown to Auckland, we were a bit nervous as it was our first time using the relocation website but JUCY made everything amazingly easy!! Every contact email was clear and had all the information we needed, directions through the airport, phone numbers and drop off point.
When we picked the car up at Queenstown Airport it was a short 5 min sign in and insurance form sign up, then "here are the keys, have fun!" Easy!!
We saw sooo much of the South Island, up the west coast, across to the east, definately recommend
Anikawa YHA as the best place in New Zealand to visit, especially before going to Picton-Wellington Ferry! Absolutely amazing, place, so perfect, exactly what we expected and wanted the beauiful mainland to be like.
Through Wellington to Whanganui to Taupo to Auckland!! Whew! What a trip but made so easy with a well maintained and carefully looked after van like JUCY. Good fuel economy, comfortable driving, sun roof (my favourite place to take pictures out of!).

Thanks again JUCY!! We'll be looking forward to using you in our travels around Australia!!

Matt and Claire
matthew_battersby@windowslive.com

Reviewed almost 12 years ago

Jucy Rentals - Campervans responds:

Hi Matt & Claire

Thank you so much for your comments and we are so pleased you enjoyed your JUCY Experience!

Cheers
Lucy xx

travelman's avatar

travelman

New Zealand

Ranking: 10/10

Had a fantastic vehicle and a great price. Would hire again. A+++++++
Very friendly staff in christchruch.

Reviewed about 11 years ago

Jucy Rentals - Campervans responds:

Hey Travelman!

Its fantastic to hear that you enjoyed your Jucy Ride and the overal experience! Thank you so much for your comments - it is great to hear this sort of feedback from our clients.

Cheers
Lucy xx

travelerwh's avatar

travelerwh

United Kingdom

Ranking: 9/10

We hired a Jucy for 3 weeks in Australia and 4 weeks in NZ and loved it both times.
Clean, easy to operate, have everything you need and no hassle when picking up and dropping off.
We prefered our vehicle in Oz because it came with a sunroof but that was the only difference.
The only problem was, about 4 days into having the vehicle in NZ, we tried to start the car and it wouldn't. It was 8pm and luckily we were in a town where we could spend the night. We called the roadside recovery number supplied by Jucy and arranged for a mechanic to come out nd sort the problem. He sorted it in 15 minutes, we incurred no charge and had no more hassle. GREAT!!
My parents had an Apollo, Apollo are a nightmare - don't go with them!

Reviewed about 11 years ago and experienced in April 2010

Jucy Rentals - Campervans responds:

Hi There!

Thanks for hiring a JUCY Ride in both NZ and OZ - sounds like you had a great time!

We really appreciate your feedbnack and am glad that you enjoyed your Jucy Experience. Ontop of this I am pleased to hear that we had a machanic out to you quickly to get your vehicle started and back on the road to enjoy the rest of your holiday!

Safe travels for the rest of your adventures & again thank you for the great feedback!

Cheers
Lucy xx

David's avatar

David

United Kingdom

Ranking: 8/10

No problems, cheap - easy pick up and discount for ferry.

Reviewed about 11 years ago and experienced in May 2010

Jucy Rentals - Campervans responds:

Hey David

Thank you for your feedback and I am glad to hear that everything went smoothly with your Jucy Experience! I hope you enjoyed NZ.

Enjoy the rest of your adventures.

Cheers
Lucy xx

uceil's avatar

uceil

Spain

Ranking: 4/10

Their lowest category of campervan doesn't even have a table inside (we saw a similar campervan from another company with better finishes). Insurance prices were unexpectedly high on top of the base rental price. In our case, a few things were not working well - car pulls to the left, one tyre loses air and wash up system was a mess.

Reviewed about 11 years ago and experienced in April 2010

Jucy Rentals - Campervans responds:

Hi There

Thank you for your feedback and comments regarding your recent time travelling in one of our JUCY Campas. I am sorry that there were some things that you were not 100% satisfied with.

All our vehicles are dispatched from our branches with a valid Certificate of Fitness which is checked every 6 months by VTNZ, the governing body in New Zealand as appointed by the LTNZ. In addition to the Certificate of Fitness all vehicles that leave our Jucy offices do get checked thoroughly by our branch supervisors before they are dispatched to our clients.

We always strive to provide a great product so it is great to hear feedback on the vehicles. Our Jucy Crib in NZ (which is our smallest campervan) is designed as a funky sleeper van and to provide maximum room we left out the table. All our other larger campervans have tables. It is very important to us to have a fantastic vehicle for our travelers to enjoy and feel comfortable in. If you have any further feedback or would like me to look into your comments further please email them me on lucy@jucy.co.nz along with your booking reference number.

Cheers
Lucy

mick's avatar

mick

United Kingdom

Ranking: 2/10

Hi Lucy, thanks for your reply. Perhaps you should make your terms clearer which may help as my daughter is not illiterate but was worried about being charged for the "flat battery". Note that another poster had the same problem below!
Also I see you have chosen to completely ignore my comments about the door mirror held on by tape! (repeated below) You use the same, meaningless stock reference to the VTNZ certificate e.g. your reply to Uceil:
All our vehicles are dispatched from our branches with a valid Certificate of Fitness which is checked every 6 months by VTNZ, the governing body in New Zealand as appointed by the LTNZ. In addition to the Certificate of Fitness all vehicles that leave our Jucy offices do get checked thoroughly by our branch supervisors before they are dispatched to our clients.
So a door mirror held on by tape which was actually brought to my daughter’s attention by your "branch supervisor" is deemed to be OK then is it?
Previous post “when they picked up the vehicle the driver’s door mirror was broken and held in place by tape!! This was pointed out to them by staff telling her "dont worry about the mirror we know its broken". BUT when she drove along at speed the mirror folded itself inwards to the door preventing seeing traffic behind. As the internal adjuster was broken she had to keep putting her arm out of the window to push it back when ever she wanted to see behind. Oh and the passenger mirror auto folded IN when the ignition was turned. ON not off. the mirror problem, your Customer Service reply: "In regards to the mirror, it would appear that we have given out the incorrect information here - as it is not a fault of the mirror, its actually a feature of the car and given this is a factory function we believe it does not pose any kind of danger."?!? awaiting your reply.

Reviewed about 11 years ago and experienced in May 2010

Jucy Rentals - Campervans responds:

Hello Mick

Thank you for your reply.

I’ve been in touch with the team you’ve already been in correspondence with, unfortunately I’m unable to provide you with any further information around this scenario than has already been provided.

As you’ve been made aware already, all our vehicles are covered by roadside assistance so if your daughter at any time did not feel safe or was concerned about the wing mirrors a call to either us or the AA would have assured that we could have had them looked at and if they needed repair this could have been arranged. Unfortunately, as we were not made aware of this, or the battery problem while she was on hire there was no way for us to help rectify them at the time.

Due to this we feel that there is nothing further we can do to help you with your concerns.

Kind Regards
Lucy

claudian's avatar

claudian

Austria

Ranking: 8/10

Great value, great service, great camper

Reviewed over 11 years ago and experienced in April 2010

Jucy Rentals - Campervans responds:

Hi There!

Thank you for your feedback- it is great to hear that you enjoyed your JUCY experience. I do hope that you had an amazing time!

Safe travels for the rest of your adventures.

Cheers
Lucy x

hsuanting79's avatar

hsuanting79

New Zealand

Ranking: 1/10

Very bad experiences!!

Our flight was delayed and we were unable to pick it up from Auck airport when we arrived (approx 7 pm) as they closed at 5PM and most other rental companies are still opened!!So we have to get a shuttle to our accommodation.
That's not the worst thing actually.
The jucy rental staff called us the next morning after returning the car (we dropped it off at auck airport) saying that we didn't fill the fuel tank to a fullest level and will charge us $ 20 dollars extra + asking me for credit card details. We actually filled the petrol at Shell petrol station b4 returning the car and also checked it was at the fullest level. We've told her that the fuel tank wasn't at the fullest level when we got the car on first day.
Yeh, u might say that we didn't tell the staff when we pick up the car.Well, I partially agree with it but we were in a rush as we were only able to get the rental car the next day and running very late for our scheduled traveling plan.
That staff told me off about that and also threatened me that if I don't give her my credit card details, she will ask the debt collector company to get the money from me anyway.
I just can't believe it's coming from someone's mouth like that as i was just trying to tell things from my perspective.....really unprofessional!! Unbelievable!!

Will definately not get a rental car from Jucy rental at all!!

The other disadvantage is that it doesn't have any office at the airport and u have to take a shuttle from the airport to their company about 2 km away.It is not available after hours, either.
All the other rental car companies are located at the airport so it's more convenient to use.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi There

Thank you for taking the time to post your comments and I am very sorry to hear that your Jucy Experience was not a great one.

It sounds like you had some bad luck with your flight being delayed and I can understand the frustration with having to get a shuttle on your arrival and missing a day of your rental. I know it is not helpful now but if you do contact us and let us know you are delayed we can arrange with you to leave the vehcile at the airport. A late pick up service is one of the services we do offer to our clients at a small cost, to cater for flights that arrive after our office hours as we do not have an office located inside the airport terminal.

I was very concerned to read about the way you were contacted and spoken to regarding the fuel charge. We do require our clients to leave the vehicle with a full tank of petrol, however you should find it has a full tank when you collected it. We do rely on our customers letting us know if they do not think the tank is full on pick up, so we can resolve this at the time however in your circumstance I can appreciate that you were in a rush as you were already delayed by a day. I am definatley going to pass this onto the branch manager to follow up on.

We always strive to provide a great product and customer service so it is very disapointing to hear of your bad experience. If you would like to email me lucy@jucy.co.nz with your booking details I would be happy to look into your concerns further.

Cheers
Lucy

Hilary and Chris Ayton's avatar

Hilary and Chris Ayton

England

Ranking: 6/10

Initially really disappointed by the interior/exterior but we had asked for an automatic & loo & shower, so once bed was made only had 1 square foot to move! However no problem & very cosy!

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hey Hilary and Chris

I am glad that you found the vehicle cosy (which is very important to us - as it is your home away from home while you are here) and didn't experience any problems during the time you had our campa.

I have definatley taken your feedback onboard about the space left after the bed is made and will pass this onto the relevent teams to take into consideration. It is feedback from travellers like you that help us improve our product.

I hope your JUCY Roadtrip was amazing and you enjoyed touring our beautiful country!

Save and JUCY Travels.

Cheers
Lucy xx

Marcia & Bruce's avatar

Marcia & Bruce

United States

Ranking: 8/10

Good price, reliable vehicles.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi Marcia & Bruce

I am very pleased to hear that you had a great JUCY Experience. We work very hard to provide a great product at an affordable price so feedback like this is great!

I do hope you had an amazing time travelling around NZ and wish you safe travels.

Cheers
Lucy xx

Victoria Slater's avatar

Victoria Slater

United Kingdom

Ranking: 8/10

No big complaints - the Jucy cruiza is basic but perfectly adequate for 2 people. The gas cylinder is ridiculously small so needs filling quite often and some gas stations won't do it. Water tnk also a bit small so you can only freecamp one night at a time unless you find water.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi there Victoria!

I am pleased to hear that overall you enjoyed your JUCY Experience and that you enjoyed your time in our JUCY Cruiza!

Thank you for your comments regarding the size of the gas cylinder and the water tank. I will definatley pass this feedback onto our design teams as it is feedback from people like yourselves that help us continually improve our product!

I do hope that you had a JUCY time travelling around NZ and wish you safe travels for the rest of your adventures!

Cheers
Lucy xx

Daniel Goldsbrough's avatar

Daniel Goldsbrough

United Kingdom

Ranking: 6/10

Badly laid out and handles poorly especially in the wind! Slow also. Poorly kitted out for the price.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hey Daniel

It is concerning to hear that you were not 100% satisfied with your JUCY Ride and felt that there was a problem with the handling and the way the vehicle was set out!

We like to think that we provide a great product and service to our travellers, so feedback like this is helpful for us to improve our service to you. If you would like to send me more details on the vehicle you had I would love to hear your comments and pass this onto the appropriate teams. You can email me on lucy@jucy.co.nz

I do hope that you did manage to have an amazing time around New Zealand!

Cheers
Lucy xx

Gau J's avatar

Gau J

Germany

Ranking: 10/10

With the campervan, we have very fun. We see a lot of atraction. We can stop, when we will.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi There!

I am so pleased to read that you enjoyed your roadtrip around NZ in your JUCY Ride! It sounds like you had an amazing time and you enjoyed your JUCY Experience!

Safe Travels!

Cheers
Lucy xx

s_butler's avatar

s_butler

United States

Ranking: 8/10

Late start but good service for the trouble. We had to wait 3 hours to pick up our van.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hey S Butler!

Waiting 3 hours for your van must have been frustrating! We try to get all our JUCY Travellers on the road as quickly as possible so you can start your JUCY adventure around NZ, so it is sad to hear that you had such a delay! I will definatley be following this up with our branches.

I am however glad to hear that you thought the service was good apart from the delay at the begining and I hope that you had a fab roadtrip!

Cheers
Lucy xx

Suellen McMillen's avatar

Suellen McMillen

United States

Ranking: 2/10

Flashing engine light on pick-up... Jucy Crib was out of oil, CSR Henry told us this was normal. Drove 1/2 hr & had to return it. We had to add oil every other fill-up! Henry gave our chairs to previous customer... told us we'd have to buy them ourselves! Chiller didn't work, mileage over 28, filthy exterior, rusty, old, curtains didn't close properly. I have rented campervans in NZ in the past and have never been disappointed. Wow, Jucy experience was completely awful.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi There

Thank you for your feedback - it is appreciated.

I am sorry to hear that the JUCY Experience did not meet your expectations and to hear about the problems you had during your rental.

It is very concerning to read that you had problems with the oil in the vehicle as all our vehicles are serviced every 15,000km. Our campervans do go through quality control checks before they are dispatched so we can make sure our vans are given to all our travellers in great condtion with all fluids and saftey checks carried out. I apologise that you received a vehicle that was dirty, curtains that didn't close properly and the problems with oil as these things are checked before dispatch. I can assure you that all of your feedback will be passed onto our Christchurch manager to follow up on this including the chairs that you did not receive.

We strive to provide a great product and customer service and we’re always looking at ways to improve our service so if you would like to email me lucy@jucy.co.nz with your booking details I would be happy to look into your concerns further.

Cheers
Lucy

hannah's avatar

hannah

New Zealand

Ranking: 10/10

Took the jucy crib away for a holiday and had the best time. Compared with the huge 4 and 6 sleeper campers I have used in the past the crib drove like a dream and we were able to cover massive amounts of road each day. Best thing about renting the jucy crib was how many other friendly jucy customers approached us for a chat during our holiday and even the campground owner where we stayed said how they love the jucy customers as “they are always a friendly and fun bunch”. The crib we rented had a full sun roof in the back so we went to sleep under the stars and woke up looking out the windows some of the most amazing views I have seen in my life.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi There!

Thank you for your feedback - it is very appreciated.

I am so thrilled to hear that you had an amazing time travelling around in our JUCY Crib and met other JUCY travellers along the way! We pride ourself on our product so it always pleasing to hear that our vehicle met your expectations and helped you have a fantastic trip around New Zealand.

Safe travels.

Cheers
Lucy xx

Nathalie's avatar

Nathalie

France

Ranking: 6/10

the bed is not very comfortable. The map and advice to travel are not enough. But it's cheap.

Reviewed over 11 years ago and experienced in April 2009

Jucy Rentals - Campervans responds:

Hi There

Thanks for your feedback - it is appreciated!

I am sorry to hear that you did not find the bed to be comfortable and that you felt that there was a lack of information given to you on pick up.

We are working on information brochures to give to our clients in regards to travelling on New Zealand Roads, so your feedback on this topic is appreciated and will definatley be passed onto the correct team.

I do hope that overall you enjoyed your JUCY experience and holiday!

Cheers
Lucy

TommyP1's avatar

TommyP1

Denmark

Ranking: 8/10

Problems with fridge and curtains.

Reviewed over 11 years ago and experienced in February 2009

Jucy Rentals - Campervans responds:

Hi There

Thank you for your feedback - it is appreciated.

I am very sorry to hear that you had problems with the fridge and the curtains during your rental. All our campervans do go through quality control checks to ensure that they are in great condition when they are dispatched so I am sorry to hear that this was missed.

We strive to provide a great product and service so if you would like to email me with your booking details directly I will be happy to look into your concerns further. My email is lucy@jucy.co.nz

I do hope that overall you enjoyed your JUCY experience and had a great holiday!

Cheers
Lucy

Andrew Wilson's avatar

Andrew Wilson

United Kingdom

Ranking: 7/10

Pleasant staff but way overcharged and was awkward to get refunded the difference.

Reviewed over 11 years ago and experienced in March 2009

Jucy Rentals - Campervans responds:

Hi There

Thank you for your feedback - it is appreciated!

I am sorry to hear that you were overcharged and I do hope that this was sorted out for you! It is great for me to hear that you found our staff to be pleasant and helpful.

Overall I do hope you enjoyed your holiday and the JUCY Experience.

Cheers
Lucy x

Marc Hoehstra's avatar

Marc Hoehstra

Netherlands

Ranking: 4/10

Drive a diesel, 60 litres to 400km. Quite a lot van drives llike a hurse. Shook and engine makes horrible noise going uphill, pulls to the right while brake - cheapest we could find so ok.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi There

Thank you for your feedback - it is appreciated.

I am sorry that you found that your vehicle did not drive that well. Our vehicles are serviced every 15.000km so there shouldn't have been a problem with the steering or engine noices.

We strive to provide a great product and customer service and we’re always looking at ways to improve our service so if you would like to email me lucy@jucy.co.nz with your booking details I would be happy to look into your concerns further.

I do hope that overall you enjoyed your time in New Zealand!

Cheers
Lucy

Thirza & Roeland's avatar

Thirza & Roeland

Netherlands

Ranking: 4/10

Off course our expectations were according to price, but: long waiting times at pick up. Not working credit card machine, had to go to airport to get money etc. Van is really old, rusty, noisy, 1 ACU not working, broken camp chair etc.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi There

Thank you for your feedback - it is appreciated!

I am sorry to hear that you had a long wait at the airport - we are looking at ways to improve this over our busy season to reduce the wait time for our clients. The credit card machines are usually working, so I am sorry that this service was down when you collected your campa and had to go to get cash out. I apologise for this.

Our campervans do go through quality control checks before they are dispatched so we can make sure our vans are given to all our travellers in great condtion - I am sorry that you experienced some broken equiptment - I will definatley pass on your feedback to our customer service managers.

We strive to provide a great product and customer service and we’re always looking at ways to improve our service so if you would like to email me lucy@jucy.co.nz with your booking details I would be happy to look into your concerns further.

Cheers
Lucy

Ivo Braakhuis's avatar

Ivo Braakhuis

Netherlands

Ranking: 7/10

Campervan is relatively old, but comes relatively cheap. Personally, next time I will take a bigger van, which is more spacious (and expensive) since we travelled for more than 40 days.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi There

Thank you for your feedback - it is appreciated.

I am glad to hear that overall you enjoyed your JUCY Experience and I hope you enjoyed your travels around New Zealand during your 40 day roadtrip!

We do have a range of campervan sizes to suit all budgets and people's needs, so if you do decide to come back I am sure we will be able to find something a big larger that would suit!

Safe Travels.

Lucy xx

Jules's avatar

Jules

Netherlands

Ranking: 6/10

Quite expensive "Jucy Crib" though the interior is not all perfect- no manual, curtains don't close.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi There

Thank you for your feedback - it is appreciated.

I sorry to hear that you did not find the interior of your JUCY Crib to be perfect. Our campervans do go through quality control checks before they are dispatched so we can make sure our vans are given to all our travellers in great condtion. I will definatley pass on your feedback to our customer service managers.

We strive to provide a great product and customer service and we’re always looking at ways to improve our service so if you would like to email me lucy@jucy.co.nz with your booking details I would be happy to look into your concerns further

Cheers
Lucy x

Lisette X's avatar

Lisette X

Netherlands

Ranking: 8/10

great small campervan, has all your basic needs and easy to drive into the city. the fridge only workd whilst your driving though. little info is given to you by Jucy.

Reviewed over 11 years ago and experienced in November 2009

Jucy Rentals - Campervans responds:

Hi There

Thank you for your feedback - it is appreciated!

I am glad that you found your JUCY campa met all your needs and was easy for you to drive!
We do hope you enjoyed your travels through New Zealand!

Safe Travels

Lucy xx

Cyriel Schacken's avatar

Cyriel Schacken

Netherlands

Ranking: 8/10

Good service. Good information.

Reviewed over 11 years ago and experienced in November 2009

Jucy Rentals - Campervans responds:

Hi There

Thank you for your feedback - it is appreciated and I am happy to hear you enjoyed the JUCY Experience.

I hope you had a fantastic holiday!

Safe Travels.

Cheers
Lucy x

San Ahuia's avatar

San Ahuia

Spain

Ranking: 7/10

interior not very clean. quite old van, but one of the cheapest.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi There

Thank you for your feedback - it is appreciated.

I am glad you hear that you felt that you got a good deal on your van, however it is concerning to hear that you found your JUCY Campa to be dirty when you collected it! Our campervans do go through quality control checks before they are dispatched so I am sorry that you didn't feel that van was clean when you collected it. I will be passing this feedback onto our branch managers.

We strive to provide a great product and customer service and we’re always looking at ways to improve our service so if you would like to email me lucy@jucy.co.nz with your booking details I would be happy to look into your concerns further

Cheers
Lucy

Viktor Jeliner's avatar

Viktor Jeliner

Czech Republic

Ranking: 8/10

we waited a long time at the christchurch airport. about an hour :(

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi There

Thank you for your feedback - it is appreciated.

I am very sorry to hear that you had a long wait at Christchurch Airport before you were collected by our team. We try to collect everyone as soon as they arrive however we have been experiencing high numbers of travellers over the summer months and this is an area we are looking at improving. I will definatley pass this feedback onto our Christchurch manager.

We strive to provide a great product and customer service and we’re always looking at ways to improve our service so if you would like to email me lucy@jucy.co.nz with any further feedback please do so.

Cheers
Lucy

Robin Sykes's avatar

Robin Sykes

United Kingdom

Ranking: 7/10

You can negotiate with this company. Don't take their first quote. If you take the stress free option (costs you), you don't pay diesel tax or for extra driver. Best communication was face to face in their office. Van had no portable table.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi There

Thank you for your feedback - it is appreciated! I am glad you managed to negotiate a great price with us and took advantage of the Stress Free insurance option. I do hope you enjoyed your travels in your JUCY Ride!

Cheers
Lucy x

Hanna's avatar

Hanna

Finland

Ranking: 9/10

Under circumstances (on a peak period, booked one day advance) three people in a double van SUPERB!

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi There

Thank you for your feedback - it is appreciated. I am glad you and your friends had a great time in your JUCY Ride!

Safe Travels!

Cheers
Lucy x

Frances  Hay's avatar

Frances Hay

England

Ranking: 8/10

(Cruizer)
Provides all the basic equipment you need and is easy and reliable to drive. The DVD player is a great feature for some of the less lively towns.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi There

Thanks for your feedback - we do appreciate it. I am glad that the Cruiza met all your needs and you enjoyed a night or two watching DVD's! I hope you had a fantastic time!

Cheers
Lucy x

Bram-Jan M's avatar

Bram-Jan M

Netherlands

Ranking: 7/10

Jucy is a good company, but be aware that extra insurance is quite expensive.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi There

Thank you for your feedback - we do appreciate it. I hope that you enjoyed your time in your JUCY Ride!
We do try to keep our insurance competitive and have different options to suit all budgets depending on the sort of cover you are after.

Safe Travels

Cheers
Lucy x

Martÿn Steenvoorden's avatar

Martÿn Steenvoorden

Netherlands

Ranking: 7/10

Vans aren't new but sufficient. Service is good. Our tip: take the stress free insurance... It truly is stress free when something happens to your van... We know.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi There

Thanks for your feedback - it is appreciated. We pride ourselves on our customer service so it is great to hear that you found the service to be good. I do hope that you had a fantastic time in your JUCY Ride and I am glad that you decided to take the Stress Free insurance option - that is what it is designed for, a Stress Free holiday and to travel with a piece of mind!

Safe Travels!

Cheers
Lucy x

Jamie's avatar

Jamie

United Kingdom

Ranking: 8/10

Took a while to be picked up from the Airport on arrival, but overall very pleased with the service & campervan.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi There

Thank you for your feedback - it is appreciated.

We strive to provide a great product and customer service so we are glad that overall you enjoyed your JUCY experience. I do apologise that it may have taken a while for you to be collected from the airport. This is feedback that I will pass onto our airport office managers.

I do hope you enjoyed your travels around New Zealand!

Cheers
Lucy x

Conor Coyle's avatar

Conor Coyle

Ireland

Ranking: 6/10

Decent van but its counterpart in australia, much better eqipped van. Free seats and table and better blinds. customer service better in oz, but overall good solid van.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi There

We strive to provide a great product and customer service in both NZ and OZ. We’re always looking at ways to improve our service so your feedback is appreciated. Your comments will be passed onto our NZ managers to ensure that their teams are providing the best customer service possible.

I do hope that overall you enjoyed your JUCY experience.

Cheers
Lucy x

Ann S's avatar

Ann S

England

Ranking: 8/10

Quick, free easy contact when you need them.

Reviewed over 11 years ago and experienced in November 2009

Jucy Rentals - Campervans responds:

Hi There

Thank you for your feedback - we appreciate it.
I am happy to hear that you enjoyed your JUCY Experience!

Safe Travels

Cheers
Lucy x

Lesley Nixon's avatar

Lesley Nixon

United Kingdom

Ranking: 4/10

Campervans. Very expensive for what you get. Also the quality of the equipment is not very good.

Reviewed over 11 years ago and experienced in November 2009

Jucy Rentals - Campervans responds:

Hi There

Thank you for your feedback - it is appreciated.

I am sorry to hear that your JUCY Campa did not live up to your expectations. Our campervans do go through quality control checks before they are dispatched so I am vwery sorry to hear that you were not satisfied with the quality of your campa or the equiptment.

We strive to provide a great product and customer service and we’re always looking at ways to improve our service so if you would like to email me lucy@jucy.co.nz with your booking details I would be happy to look into your concerns further

Cheers
Lucy

Tait Suridge's avatar

Tait Suridge

Australia

Ranking: 9/10

Good value for money. Best way to see NZ, can stop whenever you like.

Reviewed over 11 years ago and experienced in November 2009

Jucy Rentals - Campervans responds:

Hi There

Thank you for your feedback - we appreciate it.
We are very happy to hear that you enjoyed your JUCY experience throughout New Zealand!

Safe Travels

Cheers
Lucy x

Lionel Mouesca's avatar

Lionel Mouesca

France

Ranking: 7/10

The van is a bit old, but ok. Auckland airport agency is not that effective. Overall, ok.

Reviewed over 11 years ago and experienced in November 2009

Jucy Rentals - Campervans responds:

Hi There

Thank you for your feedback - it is appreciated.

I am glad that overall you enjoyed your JUCY experience. I am however sorry to hear that you did not find that our Auckland Airport office was effective.

We strive to provide a great product and customer service and we’re always looking at ways to improve our service. Please feel free to email me lucy@jucy.co.nz with any further feedback you may have that we can pass onto our Auckland Airport office.

Cheers
Lucy x

Simon Bartholomew's avatar

Simon Bartholomew

Ireland

Ranking: 5/10

Cheap rental (although not as cheap as they would have you believe). van basic but functional. Very dirty.

Reviewed over 11 years ago and experienced in November 2009

Jucy Rentals - Campervans responds:

Hi There

Thank you for your feedback - it is appreciated.

I am glad to hear that overall you found that your van was functional, however it is concerning to hear that you found your JUCY Campa to be dirty when you collected it! Our campervans do go through quality control checks before they are dispatched so I am sorry that you didn't feel that van was clean when you collected it. I will be passing this feedback onto our branch managers.

We strive to provide a great product and customer service and we’re always looking at ways to improve our service so if you would like to email me lucy@jucy.co.nz with your booking details I would be happy to look into your concerns further

Cheers
Lucy

katharinatum's avatar

katharinatum

Germany

Ranking: 8/10

Good vehicles and great equipment.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi There

Thank you for your feedback - we really appreciate it! We are glad to hear that you enjoyed your JUCY Ride!

Safe Travels
Lucy

stafanie_norman's avatar

stafanie_norman

Germany

Ranking: 6/10

Check cooling box / fridge before you depart - Ours didn't work. Also, no power cable for powered camping sites, not alot of space and no mosquito nets.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi there

I am sorry to hear that your JUCY Campa did not live up to your expectations! It is very concerning to hear that your fridge didn't work during your booking - I do hope that this got resolved quickly once you contacted us to report it along with the power cord. Our campervans do go through quality control checks before they are dispatched so I am sorry that this wasn't working before you departed. I will be passing this feedback onto our branch managers.

We strive to provide a great product and customer service and we’re always looking at ways to improve our service so if you would like to email me lucy@jucy.co.nz with your booking details I would be happy to look into your concerns further

Cheers
Lucy

susanl's avatar

susanl

England

Ranking: 6/10

Cheap and cheerful. Nothing matches, radio doesn't work, but all the essentials are here and it goes well. What more could we ask?

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi there

Thank you for your feedback - we do appreciate it. I am glad that you were happy with the vehicle overall, however I am concerned to hear that the radio didn't work in the vehicle you hired. All our vehicles do come with a radio which should be working for your trip so I do appologise for this. We can get this fixed very quickly if you let us know as we do have service centres throughout New Zealand.

We’re always looking at ways to improve our service so if you have any further feedback we would love to hear your comments which you can email through to me lucy@jucy.co.nz

Cheers
Lucy

simonbo's avatar

simonbo

Switzerland

Ranking: 8/10

Cheap, quick and easy.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi there

Thank you for your feedback - we appreciate it! I am glad you enjoyed your JUCY Rental and found the service quick and easy at a great price!

Cheers
Lucy

biene's avatar

biene

Germany

Ranking: 2/10

Not very good value for money. The campervan was very old despite the new camper shown in the advertisment. Not as good compared to other companies we saw on the road. Service poor too, we had damaged things since the beginning that haven't been fixed.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi there

I am sorry to hear that your JUCY Campa did not live up to your expectations! We strive to provide great customer service and a fantastic product so we’re very disappointed to hear your feedback. We’re always looking at ways to improve our service so if you would like to email me lucy@jucy.co.nz with your booking details I would be happy to look into your concerns further.

Cheers
Lucy

themansontour's avatar

themansontour

New Zealand

Ranking: 9/10

Awesome machines team. Obviously lots of thought has gone into kitting out your vans and we had everything we needed for a very adventurous mission. As Mr Darryl Kerigan would say "Humming like a bird"!

Unrelated to this trip but love your 2-4-1 ski passes promo's at treble, hope you're able to continue these in the future as I will be getting in amongst.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi There

Thanks for your feedback - it is appreciated!

We are so glad to hear that you enjoyed your JUCY campa and your time in New Zealand taking advantage of some of our great 2-FOR-1 offers! You will be pleased to know that Ski for Free at Treble Cone is coming back this year!!!

Cheers
Lucy

robertst's avatar

robertst

United Kingdom

Ranking: 9/10

Jucy are the cheapest on the market, admitedly basic but with such good holiday parks around NZ - tis all you need.

Reviewed over 11 years ago

Jucy Rentals - Campervans responds:

Hi there

Thank you for your feedback - very much appreciated.

We make a big effort to make sure that our rates are competitive and that we offer a great value product. I am glad that you enjoyed your JUCY experience and time in NZ.

Cheers
Lucy

Perks's avatar

Perks

England

Ranking: 1/10

I arrange a hire of campervan "Chaser" with a Toilet & pay the difference.I expected to pay the difference which it would have been in October but they said they could not do that & the price increased from $93 a day to $185 a day.The 2 options I had were 1)Cancel & loose $1,764 or accept thier terms of $185 per day. I paid in total to Jucy inc. Insurance, Sat Nav. $3,061 !!!!
This was just the start of a very bad experience.(lost 1/2day) We then proceeded with our holiday. We stayed 3 nights on recognised site, after much searching, I found one.Pukenui Holiday Park.
The only cleaning item was a length of garden hose approx. 3/4 Mtr.long(too short), no connectors for hose, no hygienic gloves??!!
I was charged $28 to use it. Another diversion owner will witness if required.
e) After emptying above by hand, cleaning & disinfecting the whole area, we moved South
towards Auckland.
(Another waste of my time, Fuel & GST)
This unhealthy problem was just one of 10 defects reported to "Jucy".
To get this sorted out I had to return to Auckland "Jucy" base, I insisted I needed a vehicle that was clean & Serviced
They offered me another vehicle, but I had to wait 4 hrs. for them to clan & service.??!! I still experienced another 5 faults on this hire, one being Oil light warning !! I rang Jucy, was told to find their garage in he area.!! more time lost. Eventually I found it. The Engineer put 3 litres in oil tank !?? No more warning problems, but obviously had not been checked before departure.
The Total compesation for ruining our holiday was $370 & $390 was refunded to me for what I had to pay out to get over these problems enroute.These problems quoted are but a precis of the whole senario !!
I will be contacting The Health Ministry, N.Z. Tourist Board, The Campervan Association,( which I think they do no subscribe to) Victim Support, Fair Go,

Reviewed over 11 years ago

ursinab's avatar

ursinab

Switzerland

Ranking: 8/10

Cheap, quick and easy.

Reviewed over 11 years ago

hobbes193's avatar

hobbes193

Australia

Ranking: 4/10

We have hired a few camper vans over the past few years and I was'nt really impressed with out JUCY Cruiza.

-I wasn't very happy with the CD player/radio. I had brought a number of CDs along to listen to on your rive around NZ, however it doesnt sound too good when you can only hear it through one distorted speaker. Ok so it's not the end of the world, but I would not have taken the van if I had known that in the first place.

-Secondly, the fridge stank from day one, It smelled absolutely disgusting. I attacked it with all kinds of cleaning substances 3 or 4 times but couldnt get the smell out. It was bad enough that we tried to avoid opening the fridge.

-The table is absolutely useless, it rocked back and forth meaning you couldn't put anything on it. I wrapped the post in duct tape to make it semi usable, though we could only place anything right in the middle.

-The bed had a tendency to collapse, kind of important when trying to get a good night sleep.

-Lastly, the microwave door would not stay closed. Which was fantastic if you didn't much like the big glass plate inside it. After a speedbump at Fox Glacier the door opened unknowingly and next time I put the brakes on, the big glass plate exploded across the floor. So on dropoff I had to pay $45 to replace the plate.

These may not have been the biggest issues in the world, but when your on vacation and you spend a large sum of money on a campervan, your expectation is not to have little things like this happening. Considering the number of rental companies in NZ for hiring campervans and the quality if the vehicles available, and the many positive campervan experiences we have had in NZ and AUS, these kinds of issues to us were unacceptable. That was my last vehicle from JUCY, I should have paid a bit more and gone with one of the other guys.

Reviewed over 11 years ago

Douglas Beresford's avatar

Douglas Beresford

England

Ranking: 6/10

Terrific assistance from the staff in Christchurch, but terrible communication between Jucy and the company taking the booking.

Reviewed almost 12 years ago

nathalie shek's avatar

nathalie shek

United Kingdom

Ranking: 7/10

We had a better experience with Jucy in New zealand than australia. The jucy cruiza was way better than the jucy car, apart from the fact that auckland gave us a jucy cruiza with locks that did not work! and we didn't realise until 10 miles later! NZ jucy have airport pick up and where very helpful and friendly in pick up and drop off. Jucy in sydney airport, where very unfriendly, and there is no such thing as airport service. Jucy should be consistent with their service! It was a good van but I would never hire it in australia, but would recommend it in NZ for sure.xxx

Reviewed almost 12 years ago

Annemarie's avatar

Annemarie

Australia

Ranking: 3/10

We rented several times from Jucy and Easy. Everytime there is something....
This time I was told my fax with credeit details was not arrived. I was told to fax it again, of course it was at the office. I was told costs of faxing would be reimbursed. Late night pick up.......I called to make sure, told I'm pregnant and arrive on late flight. No problems????? Learn to spell the last name! To'omata is not the same as Toyamoto! Attendant refused to give us the car, there I was pregnant in the middle of the night, sweet. Maxium to pay at parking 25$? Yes what about 45$! When I called the next day to complain? Yes send an email, phone calls are only for bookings?!

Reviewed almost 12 years ago

Lesley Fail's avatar

Lesley Fail

Germany

Ranking: 10/10

We rented from Jucy in Queenstown, and we were stunned by the amazing excellent price and service. We were expecting less, but got way more than the hertz sevice that we recieved only a week earlier in a different city. The car was very tidy, and bigger than expected plus the rate we got was extremly cheap. Great value for money, great service ... this made for a perfect family holiday experiance. Only 1 minor negitive and thats more my fault than Jucy's , but I wasn't aware how far away there office is from the airport, so Mum Dad and the kids were trekking all over the airport car park grounds in the pouring rain trying to find where the Jucy office was, but again, it was more ignorance on our part than anything. Thanks JUCY for the best time !!!

Reviewed almost 12 years ago

Jucy Rentals - Campervans responds:

Hi Lesley!

Thank you so much for the great feedback & I hope you enjoyed your holiday in New Zealand. You will be pleased to know that we are now located (just opened) in the Queenstown terminal itself have a JUCY desk there so we will be very easy to find going forward! We are so happy to hear you enjoyed your JUCY Experience!

Lucy xx

deniskelly's avatar

deniskelly

United Kingdom

Ranking: 9/10

The only negative aspect of my experience with Jucy Car Rentals, from first contacting them from UK by Internet to renting from Christchurch pick up to Queenstown drop off, was a somewhat disorganised and slow check in process at Christchurch. It was quite a busy morning but there wasn't an obvious handling system as new customers arrived. The car was basic, but did the job fine. That's what I paid for- I got what I expected. Would use Jucy again without hesitation. Very friendly staff on phone and in locations.

Reviewed almost 12 years ago

Jucy Rentals - Campervans responds:

Hello and thank you for taking the time to post your feedback - we appreciate it!

I hope you had a fantastic holiday in New Zealand and am pleased to hear that overall you enjoyed your JUCY Experience! We have taken onboard your feedback regarding the check in process and will look at ways to improve our service in that area. Thank you again!

Lucy xx

wöfe's avatar

wöfe

Switzerland

Ranking: 1/10

We picked up the Jucy Chaser campervan after a long exhausting flight from Europe. We should have been warned when the Jucy attendant stepped in the freshly cleaned shower with her dirty shoes. But it got worse:
- The campervan was very dirty. We had to clean it for over two hours before we could use it at all on our first night.
- The heater wasn’t working. We had to use our precious time looking for a new replacement heater.
- The adaptor to the water hose was missing. Instead of filling up the water tank I nearly flooded the camp ground.
- Worst of all, there was a terrible smell of foul water, while driving the car and also while the car was stopped. This was despite having filled up the water tank with fresh water every day.
- The dirty state of the vehicle as well as the bad smell gave us such a bad feeling, that we never dared to use the toilet or the shower during the entire trip.

In the end they gave us a compensation of $253.43, which is nothing compared to our spoiled New Zealand holidays. The amount mentioned in Jucy's Reponse isn't correct. Also I have no way of contacting their CEO so far.

Reviewed over 11 years ago and experienced in October 2009

Jucy Rentals - Campervans responds:

Dear Ulrich,
It was very disappointing for me to read about the problems you had with your JUCY campa. I have asked our Manager to complete a review as to the problems you experienced. I am sorry you had these problems and can assure you we will do all we can to ensure they don’t happen again. I only hope that the compensation of $410 paid to you has gone some way to redeeming JUCY in your eyes. Please feel free to contact me directly if you wish to discuss this further.
Tim Alpe
CEO JUCY

LucyT's avatar

LucyT

United Kingdom

Ranking: 8/10

Smooth booking process + pick up. Friendly, helpful staff and given lots of information. Our van had a couple of issues, dodgy power cable, a tad dirty.

Reviewed about 12 years ago and experienced in March 2009

Jucy Rentals - Campervans responds:

Hi Lucy - thank you for your comments & am thrilled to hear that you recieved great service from our JUCY Crew. I am very sorry to hear about the issues with your van & it being dirty. Did we sort this out for you and get these fixed?
Thanks
Lucy

Benzedi's avatar

Benzedi

France

Ranking: 8/10

Should give a short explanation on NZ road signs.

Reviewed about 12 years ago and experienced in March 2009

Jucy Rentals - Campervans responds:

Hi Benzedi - I hope you enjoyed your adventure around New Zealand!

Thank you for your feedback about the road signs. This is definatley a great idea and is something we will look at. We are always looking at ways we can improve the service we give to our clients, so your feedback is much appreciated.

Cheers
Lucy

MissTraveller2009's avatar

MissTraveller2009

New Zealand

Ranking: 10/10

We hired a Jucy Crib over Xmas/New Years for two weeks and we loved it! Had everything we needed and the staff were all friendly and helpfull. We got great deals and discounts on activities in NZ as well! Bonus!

Reviewed about 12 years ago and experienced in December 2008

Jucy Rentals - Campervans responds:

Awesome! We love to hear that our clients had a blast! Hope you enjoyed NZ & visit again soon.
Cheers
Lucy

johanw's avatar

johanw

Sweden

Ranking: 6/10

The campervan is good. The service on telephone and when we picked it up was not so good.

Reviewed about 12 years ago

Jucy Rentals - Campervans responds:

Hey - thanks for your feedback. We are always trying to improve our service we provide so please send us some feedback on how you feel we could do better. We are sorry you felt the service you did receive was not the best. Thanks Lucy

JeremyE's avatar

JeremyE

United Kingdom

Ranking: 7/10

Very expensive at $210 a day with insurance. Very different from flyer but it is peak season. The van is quite good but their is a few minor problems with the van. They are sorting this out.

Reviewed about 12 years ago and experienced in March 2009

Jucy Rentals - Campervans responds:

Hi Jeremy!
I am sorry to hear that you had a few minor problems with the van. I hope that they got resolved for you & you enjoyed the rest of your NZ Roadtrip!
Cheers Lucy

Clem's avatar

Clem

Australia

Ranking: 8/10

Good campervan that goes well.

Reviewed about 12 years ago

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StefanGermany1

Germany

Ranking: 7/10

The van is in good condition with lots of extras, but quite expensive.

Reviewed over 12 years ago and experienced in March 2009

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SabineGermany

Germany

Ranking: 7/10

The campervan is in good condition, but it was quite expensive. However - it was the last campervan which was avalible.

Reviewed over 12 years ago and experienced in March 2009

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MarcoJ

Germany

Ranking: 6/10

Could be more comfortable, shoule use a Diesel engine.

Reviewed over 12 years ago and experienced in March 2009

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ClodaghM

Ireland

Ranking: 8/10

Difficult getting refund after paying too much for rental.

Reviewed over 12 years ago and experienced in March 2009

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CraigB

United Kingdom

Ranking: 7/10

Poorly prepared fridge - smelly. Had requested diesel vehicle but was given petrol.

Reviewed over 12 years ago and experienced in March 2009

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NicolaW

United Kingdom

Ranking: 8/10

Excellent idea if you want a campervan on a budget & they give a 2 tank discounter petrol. Van could be better maintained - curtains(gross) & front headlight didnt work.

Reviewed over 12 years ago and experienced in April 2009

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NancyB

United States

Ranking: 8/10

Excellent value. One item in good working order + after hours staff couldnt answer questions we had, but easy, afforable camping.

Reviewed over 12 years ago

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Amy_B

United States

Ranking: 6/10

The dishes provided were dirty and we had some trouble figuring out the DVD player, but overall. It is a good value and the microwave is very handy.

Reviewed over 12 years ago

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BryonyS

United Kingdom

Ranking: 9/10

Very helpful. Given maps. All equipment included. Also got you a free t-shirt.

Reviewed over 12 years ago

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BeckieM

United Kingdom

Ranking: 7/10

Does the job, but a couple of little things broke and although it ran on Diesel it wasent very fuel efficient.

Reviewed over 12 years ago and experienced in April 2009

Yvonne's avatar

Yvonne

Germany

Ranking: 5/10

Our Jucy van experience in Oz was great; great on gas, comfortable, handy, and decently priced. We had a great time, until we dropped the van off:

1. Since Jucy use other rental companies for pick up and drop off, you're never really dealing with competent people who know about Jucy policies. Therefore the employees there had no clue if we would be reimbursed for the oil we bought or the tyre we changed,or if they even had to look the car over when we dropped it off. We had to tell them what to do!

2. About two months after we dropped the van off (!!!), a credit card bill was sent to my address in Canada (I was still in Oz at this time), stating that I was being charged $100 for a traffic offense. This traffic offense initially cost $27.00! Jucy claimed the $100 covered the cost for processing the infringement.

3. The telephone number I had for Jucy connected me to a different rental office again, where a nice but daft Australian bloke was telling me he was walking around in the sun with his shirt off. The only way I was able to contact the actual Jucy office was through email.

4. I contacted Jucy, asking why they did not phone me to tell me about the infringement months earlier, why they sent my bill to Canada when I was still living in Oz, or why I couldn't just pay the $27.00 straight to the government. All I got was: "It's company policy...."

Of course I didn't expect a refund, but an apology for the hassle would've been nice. Alas, I did not get one.

Moral of the story: Be prepared to pay a $100 "administration fee" for a $5 parking ticket.

Reviewed over 12 years ago and experienced in October 2008

JanneP's avatar

JanneP

Finland

Ranking: 9/10

Jucy Campers are handy.

Reviewed over 12 years ago

SannaS's avatar

SannaS

Finland

Ranking: 9/10

Handy (:

Reviewed over 12 years ago

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MoniqueT

Netherlands

Ranking: 7/10

We had to phone them 3 times to get a lift from the airport. Good price.

Reviewed over 12 years ago

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SylviaV

Netherlands

Ranking: 8/10

Good price, good quality and range of insurance. Packages to choose from: Single vehicle, accidents and windscreen/tyre damage etc.

Reviewed over 12 years ago

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JoanneM

Netherlands

Ranking: 7/10

Good service, the only have to take a look at their credit card machine. It didnt work.

Reviewed over 12 years ago

FlorianB's avatar

FlorianB

Germany

Ranking: 6/10

Friendly staff, good website. Car pretty old and had some minor defects.

Reviewed over 12 years ago and experienced in February 2009

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SiegfriedL

Germany

Ranking: 8/10

Rented campervans. Service of staff gets rank 10; quality of campervans gets rank 7; so altogether rank 8.

Reviewed over 12 years ago and experienced in February 2009

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KarinB1

Denmark

Ranking: 6/10

A few things were not working very good, fridge, curtains.

Reviewed over 12 years ago and experienced in February 2009

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AimeeP

United States

Ranking: 10/10

A cheap alternative for renting campervans, fast, friendly service. Very helpful.

Reviewed over 12 years ago

Benny's avatar

Benny

Germany

Ranking: 6/10

The cooler of the car sucks! The fridge isint a fridge. The service is great. Quiet cheap. Adive: Get full insurance.

Reviewed over 12 years ago

Monika's avatar

Monika

Poland

Ranking: 10/10

Nice & professional staff. No objections.

Reviewed over 12 years ago

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Pascal

Netherlands

Ranking: 8/10

When there is a problem they have good service, basic campervan but has everything you need.

Reviewed over 12 years ago

Green's avatar

Green

United Kingdom

Ranking: 8/10

Well thought out service. Good equipment - if a bit old! But good value for money.

Reviewed over 12 years ago

Douglas's avatar

Douglas

United States

Ranking: 8/10

1 week RV rental on my own. Basic transport and facilities as expected. Could have been better on explaining vehicle. Had problems locating gas release and set up. Never did find windscreen washer unit.

Reviewed over 12 years ago

Marcus's avatar

Marcus

Ranking: 7/10

Haven't broken down (yet). Don't get a toilet/shower.

Reviewed over 12 years ago

Kirsty's avatar

Kirsty

United Kingdom

Ranking: 9/10

Excellent customer service, answered emails promptly, friendly at counter, over the phone. Modern vehicle. I would have put 10 but I though there was excessive branding on the vehicle.

Reviewed over 12 years ago

Kim's avatar

Kim

United States

Ranking: 7/10

Gets us where we want to go!

Reviewed over 12 years ago

Rebekka's avatar

Rebekka

Germany

Ranking: 8/10

Cheap & good, always possible to call. Maybe return car at night as improvement.

Reviewed over 12 years ago

Oliver's avatar

Oliver

Switzerland

Ranking: 7/10

Price - quality ok. Better introduction would be nice. Pick up for free very comfortable.

Reviewed almost 13 years ago

Jen's avatar

Jen

Australia

Ranking: 7/10

Good for what it is. The fridge does not work well though and the outside of the camper van is an eye-sore. Although at least they are not as offensive as Wicked Campers....

Reviewed almost 13 years ago

Emory's avatar

Emory

England

Ranking: 6/10

Gas leak and key broken, but other than that it has been good.

Reviewed almost 13 years ago

Christian's avatar

Christian

Czech Republic

Ranking: 9/10

We got an almost new Jucy Chaser in Auckland. The price offered by Jucy was far too big; we got a much (!) better deal by booking via a travel agency in NZ. Then we experienced perfect service from Jucy, just at pick up the briefing was a little rush. Chaser drives well, a compact camper van that provides full independence - if you are slim enough to squeeze into the box they call a shower. :-) We had a great trip in it, would recommend, but challenge the offer before you sign a deal!

Reviewed almost 13 years ago

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David

United Kingdom

Ranking: 9/10

Good rental company.

Reviewed almost 13 years ago

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Mellisa

Ireland

Ranking: 6/10

Fridge is really a coolerbox and not a very good one at that. Missing a table and no storage for spare bags. Staff looked very disorganised. They tried hard to sell us extra insurance for $50 a day plus had to purchase a full tank of gas from Jucy before leaving - but no refund from part tank returned. Car drives well.

Reviewed almost 13 years ago

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cmlewis

New Zealand

Ranking: 1/10

Won't honor quote given to me. Started the booking process, got the quote and it was emailed to me. The quote told me it was valid for 72 hours. I used my quote number to pay for the booking the following day and it was far more expensive than originally quoted. I emailed the office and they told me they wouldn't honor the quote. I could understand this if I tried to make the booking at a much later date but the next day!?!? Don't believe the hype on their website – I found the whole process quite dishonest and misleading.

Reviewed almost 13 years ago

Gaurav M's avatar

Gaurav M

Singapore

Ranking: 7/10

Got a Jucy Chaser from Christchurch. Other than the DVD player that was not avaliable, all other things were fine. Helpfull staff. Van worked fine and we had a good experiance in it. Would recommend it too anyone who has not done any camper living in NZ. Would ask Jucy to lockdown their microwaves better as ours was disloged a few times during the trip!!

Reviewed almost 14 years ago

Stefan's avatar

Stefan

Belgium

Ranking: 7/10

Good company. They gave us a nice off season discount. Just make sure that everything is in the campervan - eg on the folder it said we would have a DVD player but their was no DVD play in our camper.

Reviewed almost 14 years ago

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teamaustria

Austria

Ranking: 8/10

Neat, well equipped vehicle. Good customer service.

Reviewed about 13 years ago

Dave's avatar

Dave

United Kingdom

Ranking: 7/10

Good value for money although the van was a bit old.

Reviewed about 13 years ago

Christoffer 's avatar

Christoffer

Sweden

Ranking: 10/10

Got a great deal. The car has been excellent so far. When you come to New Zealand, hire a car or campervan - it's the best way to go.

Reviewed about 13 years ago

Charlotte's avatar

Charlotte

England

Ranking: 8/10

We got a brilliant deal.

Reviewed about 13 years ago

Thomas Bachmann's avatar

Thomas Bachmann

Germany

Ranking: 8/10

There are a few things missing and the screws are loose. But for the money it is O.K. It makes for good travel and we would do it again.

Reviewed about 13 years ago

CollyBob's avatar

CollyBob

England

Ranking: 9/10

Tiny campervan but well equipped. Worth 9/10 for what it is and what it has done for us. There was a lack of info about what we needed to do in advance to get the campervan we wanted.

Reviewed over 13 years ago

Hannah's avatar

Hannah

United Kingdom

Ranking: 8/10

Easy to drive and comfortable to live in. It uses a lot of petrol.

Reviewed over 13 years ago

Merete's avatar

Merete

Australia

Ranking: 7/10

A few things were broken already. But they did proved towels which is quite handy.

Reviewed over 13 years ago

Leo's avatar

Leo

Austria

Ranking: 9/10

Easy to organise and navigate.

Reviewed over 13 years ago

Ginny's avatar

Ginny

United Kingdom

Ranking: 7/10

Rushed over the pick up. Lacks attention to detail.

Reviewed over 13 years ago

Sarah's avatar

Sarah

United Kingdom

Ranking: 9/10

Good value.

Reviewed over 13 years ago

Steven's avatar

Steven

United Kingdom

Ranking: 7/10

A little old. Staff were a bit young and monosyllabic.

Reviewed over 13 years ago

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Tony and Olivia Flynn Murphy

Ireland

Ranking: 6/10

Faulty DVD player. The fridge reeks (we've cleaned it twice). Exploding fuses. But otherwise quite good. People were friendly.

Reviewed over 13 years ago

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Wendy Lomas

United Kingdom

Ranking: 7/10

Forgot to book our ferry tickets, and the car was quite badly scratched. Friendly and prompt though.

Reviewed over 13 years ago

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Gill O'Connor

Australia

Ranking: 8/10

Comfortable, all the equipment, accessories etc are good. Service good - needed to buy chairs, especially extra tea towels - not good tyres, tread worn.

Reviewed over 13 years ago

Alex's avatar

Alex

Israel

Ranking: 7/10

Vehicle not so good. They said it was with insurance but it didn't cover most things.

Reviewed over 13 years ago

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Jenny Hulsebosch

Netherlands

Ranking: 8/10

They promised if we booked the the ferry with a particular company it would be free, but it wasn't! Otherwise good.

Reviewed over 13 years ago

Gail's avatar

Gail

Canada

Ranking: 6/10

Not good introduction to the vehicle. Issues with booking.

Reviewed almost 14 years ago

Gav's avatar

Gav

England

Ranking: 4/10

Poor service. Lied about availability of cars. Had to go online to book car even though I was right next door.

Reviewed almost 14 years ago

bart's avatar

bart

Netherlands

Ranking: 7/10

Functional and affordable.

Reviewed almost 14 years ago

Neil Cooke's avatar

Neil Cooke

United Kingdom

Ranking: 5/10

Bed is no good, drives like a dog - but it's somewhere to stay.

Reviewed almost 14 years ago

Hubert's avatar

Hubert

Austria

Ranking: 8/10

Value for money and well organised

Reviewed almost 14 years ago

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Stevenson

United Kingdom

Ranking: 9/10

Quick, efficient, cheap but good cars.

Reviewed about 14 years ago and experienced in March 2007

Daniel's avatar

Daniel

Ranking: 5/10

Terrible call centre.

Reviewed about 14 years ago and experienced in March 2007