Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Escape Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Escape Campervan Rentals
Valid Reviews
293 Valid Reviews
The Escape Campervan Rentals experience has a total of 298 reviews. There are 293 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 293 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 73 |
|
25% |
| 9/10 | 70 |
|
24% |
| 8/10 | 93 |
|
32% |
| 7/10 | 29 |
|
10% |
| 6/10 | 13 |
|
4% |
| 5/10 | 5 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 3 |
|
1% |
| 1/10 | 3 |
|
1% |
83.04% Average
The raw data average (mean) for all the Escape Campervan Rentals valid reviews is 83.04% and is based on 293 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
193 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 293 valid reviews, the experience has 193 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 193 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
11% |
| 9/10 | 45 |
|
23% |
| 8/10 | 85 |
|
44% |
| 7/10 | 28 |
|
15% |
| 6/10 | 9 |
|
5% |
| 5/10 | 3 |
|
2% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.55% Average
The raw data average (mean) for all the Escape Campervan Rentals face-to-face reviews is 81.55% and is based on 193 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.95%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Elia Heid | 8/10 | 120 days | 100% |
| Anni | 10/10 | 485 days | 89% |
| Jorian | 6/10 | 760 days | 59% |
| Luke | 1/10 | 789 days | 27% |
| Rahel Herzog | 10/10 | 820 days | 63% |
| Caroline | 10/10 | 2036 days | 4% |
| Mollie Q | 10/10 | 2128 days | 4% |
| Harold Riegle | 9/10 | 2189 days | 4% |
| Meike Wenzl | 10/10 | 2220 days | 4% |
| Birgit Assmann | 10/10 | 2220 days | 4% |
| jonathan vadennr | 10/10 | 2280 days | 4% |
| Mel Brittle | 1/10 | 2281 days | 1% |
| Tamzin | 9/10 | 2342 days | 4% |
| Maxime | 10/10 | 2494 days | 3% |
| Laura Duggan | 8/10 | 2525 days | 3% |
| Jeremy Wright | 9/10 | 2555 days | 3% |
| Damien Jacquet | 10/10 | 2555 days | 3% |
| Alice McCary | 9/10 | 2586 days | 3% |
| will.i.am | 8/10 | 2587 days | 3% |
| Andreas Jonsson | 6/10 | 2614 days | 3% |
| Neil Cook | 10/10 | 2614 days | 3% |
| Francois & Caroline | 8/10 | 2645 days | 3% |
| Brendan Jones | 10/10 | 2646 days | 3% |
| Jack | 10/10 | 2738 days | 3% |
| Jana Fickerova | 10/10 | 2890 days | 3% |
| Felicity Littlefair | 8/10 | 2979 days | 2% |
| Claire Judd | 10/10 | 2979 days | 2% |
| Baudry Manon | 10/10 | 3010 days | 2% |
| Cory Snegirev | 10/10 | 3010 days | 2% |
| Terry Boehmer | 2/10 | 3041 days | 1% |
| Lizzie Edmonds | 10/10 | 3068 days | 2% |
| Laura Meelynn | 9/10 | 3071 days | 2% |
| Stuart Atkinson | 9/10 | 3071 days | 2% |
| Audrey Barras | 9/10 | 3071 days | 2% |
| Anis Quentin | 9/10 | 3075 days | 2% |
| Alexandre Grasland | 9/10 | 3102 days | 2% |
| Hannah Martin | 10/10 | 3132 days | 2% |
| CARMERS | 5/10 | 3132 days | 1% |
| Dave Willems | 9/10 | 3163 days | 2% |
| Bruce Crombie | 10/10 | 3224 days | 2% |
| Alix Braouezec | 7/10 | 3255 days | 2% |
| Ben Bryant | 10/10 | 3255 days | 2% |
| Quentin Vercamer | 8/10 | 3300 days | 2% |
| Rachel Parker | 10/10 | 3316 days | 2% |
| Julie Boboli | 10/10 | 3316 days | 2% |
| Robin Aitchison | 8/10 | 3316 days | 2% |
| Jessica and Jonny Pollard | 8/10 | 3318 days | 2% |
| ALEXANDRE ESCOT | 8/10 | 3320 days | 2% |
| Christoph Grubmair | 7/10 | 3331 days | 2% |
| Matt Tribe | 8/10 | 3344 days | 2% |
| Danielle Ingbrigtson | 2/10 | 3375 days | 0% |
| Ivars Šmits | 1/10 | 3375 days | 0% |
| H Q | 10/10 | 3375 days | 2% |
| Richard Buytendijk | 3/10 | 3375 days | 1% |
| Jacquelyn Fili | 10/10 | 3375 days | 2% |
| Asbjorn Osland | 8/10 | 3375 days | 2% |
| Dubrulle | 9/10 | 3395 days | 2% |
| Nathalie | 9/10 | 3400 days | 1% |
| Tom Wouda | 6/10 | 3401 days | 1% |
| Sascha Pohlers | 9/10 | 3406 days | 1% |
| Jennie Holland | 8/10 | 3408 days | 1% |
| Connor Hormell | 9/10 | 3410 days | 1% |
| Rose Guillaume | 9/10 | 3418 days | 1% |
| romain perroches | 7/10 | 3430 days | 1% |
| Soria Chher | 7/10 | 3430 days | 1% |
| Bina Johansson | 10/10 | 3430 days | 1% |
| Marie-Louise Förster | 10/10 | 3436 days | 1% |
| Roberta Peckham | 6/10 | 3436 days | 1% |
| Rebecca Arthur-Almond | 9/10 | 3436 days | 1% |
| Margo Bernard | 10/10 | 3436 days | 1% |
| Samuel Michalak | 8/10 | 3444 days | 1% |
| Eveline | 9/10 | 3446 days | 1% |
| Lorant julie | 3/10 | 3467 days | 1% |
| Tara Friel | 10/10 | 3497 days | 1% |
| Ivanova R | 9/10 | 3650 days | 1% |
| Diane T | 8/10 | 3650 days | 1% |
| Sarah van den Bos | 9/10 | 3650 days | 1% |
| Charly | 7/10 | 3655 days | 1% |
| Lorenz Pfisterer | 9/10 | 3662 days | 1% |
| Ardian G | 8/10 | 3662 days | 1% |
| Sophia and Karen | 7/10 | 3664 days | 1% |
| Julia | 10/10 | 3667 days | 1% |
| Helena | 7/10 | 3674 days | 1% |
| Kathryn Nolan | 9/10 | 3675 days | 1% |
| Jonathan Foskett | 8/10 | 3677 days | 1% |
| Stephan Kirchenbaur | 8/10 | 3677 days | 1% |
| Adrien Gaumont | 8/10 | 3678 days | 1% |
| Lewis Whittle | 6/10 | 3692 days | 1% |
| Gerardo Furtado | 10/10 | 3699 days | 1% |
| Eileen Donzal | 10/10 | 3710 days | 1% |
| Naevon Espiritu | 9/10 | 3711 days | 1% |
| Leslie MORSS | 9/10 | 3711 days | 1% |
| Alice and James | 8/10 | 3719 days | 1% |
| Audrey and Max | 8/10 | 3724 days | 1% |
| Lazarela | 10/10 | 3728 days | 1% |
| Mark | 9/10 | 3741 days | 1% |
| Nathaniel Sutherland | 9/10 | 3741 days | 1% |
| alban guffroy | 10/10 | 3741 days | 1% |
| Sabine | 6/10 | 3756 days | 1% |
| Sierra Luciano | 10/10 | 3758 days | 1% |
| Steffen & Steffen | 8/10 | 3759 days | 1% |
| Georgia Coleman | 9/10 | 3763 days | 1% |
| Barra Shields | 7/10 | 3779 days | 1% |
| Vera Hutman | 9/10 | 3802 days | 1% |
| Laryssa Kwoczak | 4/10 | 3802 days | 0% |
| Kate | 9/10 | 3834 days | 1% |
| Liam Challenger | 10/10 | 3863 days | 1% |
| vicki scott | 10/10 | 3894 days | 1% |
| Melissa | 10/10 | 3925 days | 0% |
| Leigh Herman | 10/10 | 3955 days | 0% |
| Dusty D | 9/10 | 3955 days | 0% |
| Stuart Nelson | 10/10 | 4016 days | 0% |
| Emma | 10/10 | 4047 days | 0% |
| Elisa Felising | 10/10 | 4072 days | 0% |
| Sophie Horn | 9/10 | 4106 days | 0% |
| Bram and Laura | 9/10 | 4138 days | 0% |
| Marie-Emmanuelle Chessé | 9/10 | 4382 days | 1% |
| Maria-Julia Frilaj | 9/10 | 4390 days | 1% |
| Mark | 8/10 | 4395 days | 1% |
| Jon Van Wren | 10/10 | 4413 days | 1% |
| daniele pontarin | 9/10 | 4413 days | 1% |
| Kathrin Deichmann | 9/10 | 4418 days | 1% |
| Bex Hyland | 8/10 | 4422 days | 1% |
| Matt Hyland | 8/10 | 4422 days | 1% |
| Marinette | 8/10 | 4425 days | 1% |
| Marinette | 9/10 | 4428 days | 1% |
| Frank Jensen | 8/10 | 4428 days | 1% |
| Antton Vappula | 8/10 | 4431 days | 1% |
| ursula Jaag | 10/10 | 4441 days | 1% |
| Rich Schmidt | 10/10 | 4466 days | 1% |
| David Monks | 10/10 | 4472 days | 1% |
| Cato de Haan | 10/10 | 4472 days | 1% |
| Gemma Woods | 10/10 | 4472 days | 1% |
| Myrte Crucq | 10/10 | 4472 days | 1% |
| Reisender Sohn | 10/10 | 4472 days | 1% |
| Nicolas Trezeguet | 9/10 | 4473 days | 1% |
| Emeline Dupre | 9/10 | 4473 days | 1% |
| G S | 5/10 | 4503 days | 0% |
| Jamie | 10/10 | 4532 days | 1% |
| tim archer | 10/10 | 4533 days | 1% |
| Kevin McEvoy | 10/10 | 4624 days | 1% |
| James Ellis | 10/10 | 4655 days | 1% |
| Aoife | 10/10 | 4716 days | 1% |
| russell hawkins | 10/10 | 4747 days | 1% |
| J Andrews | 6/10 | 4778 days | 0% |
| hector_dan | 10/10 | 4837 days | 1% |
| lewis done | 10/10 | 4837 days | 1% |
| Andrew Wemmer | 8/10 | 4866 days | 1% |
| Julie Lamart | 8/10 | 4877 days | 1% |
| Stevie | 8/10 | 4880 days | 1% |
| Megan Child | 9/10 | 4885 days | 1% |
| erikduinkerken | 9/10 | 4898 days | 1% |
| jerseyjim | 9/10 | 4898 days | 1% |
| Margreet Hanemaaijer | 9/10 | 5129 days | 1% |
| Mark Westebring | 9/10 | 5130 days | 1% |
| Dana Wetzel | 10/10 | 5130 days | 1% |
| Rob Klauer | 9/10 | 5131 days | 1% |
| Val Phillips | 9/10 | 5136 days | 1% |
| Def Fem | 8/10 | 5138 days | 1% |
| Lucy Wilde | 9/10 | 5146 days | 1% |
| Dick Stewart | 9/10 | 5148 days | 1% |
| Harald | 6/10 | 5152 days | 0% |
| Mats Harstedt | 7/10 | 5152 days | 0% |
| Vincent & Lian | 7/10 | 5153 days | 0% |
| Johann Maier | 8/10 | 5156 days | 1% |
| Ozgla | 8/10 | 5156 days | 1% |
| Janicha Blumenthal | 8/10 | 5157 days | 1% |
| Eline Vakentijn | 7/10 | 5157 days | 0% |
| John Forrest | 8/10 | 5157 days | 1% |
| Schertenleib | 6/10 | 5159 days | 0% |
| Lepied | 8/10 | 5159 days | 1% |
| Scott Simpson | 8/10 | 5160 days | 1% |
| Filsack | 8/10 | 5164 days | 1% |
| Renate Rohlin | 8/10 | 5166 days | 1% |
| Sebastian | 8/10 | 5170 days | 1% |
| biddybid | 9/10 | 5203 days | 1% |
| Deirdre Hayes | 8/10 | 5240 days | 1% |
| Bart Goovaerts | 8/10 | 5250 days | 1% |
| Robin van der Linden | 8/10 | 5459 days | 1% |
| Fontvieille | 8/10 | 5460 days | 1% |
| Eric Grant | 8/10 | 5483 days | 1% |
| Becky Edney | 8/10 | 5483 days | 1% |
| Alice Bastiman | 7/10 | 5486 days | 0% |
| Claire Colquhoun | 9/10 | 5496 days | 1% |
| Vanessa Vogel | 7/10 | 5499 days | 0% |
| Melanie Berube | 9/10 | 5500 days | 1% |
| Jim & Rebecca | 9/10 | 5501 days | 1% |
| Canada | 7/10 | 5501 days | 0% |
| jedalton78 | 10/10 | 5509 days | 1% |
| Melanie Gruber | 8/10 | 5510 days | 1% |
| Zenager | 6/10 | 5510 days | 0% |
| Rebecca Stones | 7/10 | 5511 days | 0% |
| Nick Roberts | 8/10 | 5512 days | 1% |
| Hartheib Schmid | 8/10 | 5512 days | 1% |
| Thomas Reidinger | 8/10 | 5523 days | 1% |
| Belony | 8/10 | 5524 days | 1% |
| Sven | 6/10 | 5524 days | 0% |
| Olivia Carvill | 5/10 | 5525 days | 0% |
| Matthias | 9/10 | 5526 days | 1% |
| David and Wendy Lucas | 8/10 | 5526 days | 1% |
| Kris | 8/10 | 5527 days | 1% |
| Leontine van Laar | 8/10 | 5532 days | 1% |
| Calvin Parsons | 9/10 | 5537 days | 1% |
| Jen1804 | 10/10 | 5817 days | 1% |
| John Casey | 8/10 | 5855 days | 1% |
| Sorcha O's | 10/10 | 5855 days | 1% |
| Flora | 8/10 | 5876 days | 1% |
| Carolyn Clark | 5/10 | 5876 days | 0% |
| Tim | 9/10 | 5881 days | 1% |
| Maria Lorentzen | 8/10 | 5881 days | 1% |
| Krause | 8/10 | 5883 days | 1% |
| Thijs Schoemaker | 8/10 | 5888 days | 1% |
| Jackie | 8/10 | 5893 days | 1% |
| hermine Petz | 8/10 | 5896 days | 1% |
| Ulric | 7/10 | 5896 days | 0% |
| Fam Schuijers | 8/10 | 5897 days | 1% |
| Rob | 8/10 | 5900 days | 1% |
| marcoswi | 7/10 | 5908 days | 0% |
| Jens Bo Rykor | 8/10 | 5915 days | 1% |
| Ray | 8/10 | 5948 days | 1% |
| joannaw | 4/10 | 5949 days | 0% |
| florian | 8/10 | 5949 days | 1% |
| Sabrina Bazin | 9/10 | 5972 days | 1% |
| Laura McDaniel | 9/10 | 5972 days | 1% |
| Terry J | 5/10 | 5974 days | 0% |
| Christine Van Den Berg Michele Imbach | 10/10 | 5987 days | 1% |
| richardh | 8/10 | 6088 days | 1% |
| Philipp | 6/10 | 6202 days | 0% |
| JasminA | 7/10 | 6208 days | 0% |
| jjakkeren | 8/10 | 6208 days | 1% |
| rosil | 10/10 | 6208 days | 1% |
| Heide | 8/10 | 6211 days | 1% |
| Denys | 8/10 | 6213 days | 1% |
| Martina Bumiller | 10/10 | 6213 days | 1% |
| DennisK | 7/10 | 6220 days | 0% |
| LosItaly | 9/10 | 6220 days | 1% |
| Enno Brehm | 7/10 | 6220 days | 0% |
| Graham | 9/10 | 6221 days | 1% |
| AstridVG | 7/10 | 6224 days | 0% |
| Gillian | 8/10 | 6228 days | 1% |
| VenesJ | 9/10 | 6228 days | 1% |
| Silhan | 6/10 | 6228 days | 0% |
| DavidHilton | 7/10 | 6228 days | 0% |
| Mette | 7/10 | 6238 days | 0% |
| Linda | 7/10 | 6239 days | 0% |
| RobC1 | 9/10 | 6243 days | 1% |
| RichardB1 | 8/10 | 6243 days | 1% |
| JoT | 10/10 | 6243 days | 1% |
| RobH | 9/10 | 6244 days | 1% |
| Jows | 7/10 | 6244 days | 0% |
| Eugene | 9/10 | 6249 days | 1% |
| David | 9/10 | 6256 days | 1% |
| Lucy | 9/10 | 6258 days | 1% |
| markus Kieper | 8/10 | 6259 days | 1% |
| markus | 8/10 | 6272 days | 1% |
| Chris | 8/10 | 6275 days | 1% |
| Kathryn | 7/10 | 6275 days | 0% |
| Martha | 8/10 | 6275 days | 1% |
| Martina | 10/10 | 6276 days | 1% |
| Manuela | 10/10 | 6276 days | 1% |
| Andie | 7/10 | 6280 days | 0% |
| alex | 9/10 | 6280 days | 1% |
| Erik | 8/10 | 6280 days | 1% |
| Hans | 8/10 | 6280 days | 1% |
| George | 9/10 | 6284 days | 1% |
| Ten | 8/10 | 6288 days | 1% |
| Mat | 8/10 | 6325 days | 1% |
| Alice | 8/10 | 6341 days | 1% |
| Rowan | 10/10 | 6353 days | 1% |
| abby | 8/10 | 6364 days | 1% |
| maria d | 10/10 | 6450 days | 1% |
| Tim | 10/10 | 6460 days | 1% |
| Klaus Uhl | 10/10 | 6591 days | 1% |
| Phil Connelly | 8/10 | 6600 days | 1% |
| Amanda McCaig | 2/10 | 6604 days | 0% |
| Bethany Webster | 7/10 | 6607 days | 0% |
| Roger and Heather Smith | 10/10 | 6613 days | 1% |
| Kevin | 8/10 | 6693 days | 1% |
| Kate and Dave | 9/10 | 6809 days | 1% |
| Marieke Wilkamp | 8/10 | 6809 days | 1% |
| Stacey | 8/10 | 6917 days | 1% |
| Michael | 8/10 | 6925 days | 1% |
| Sandra | 8/10 | 6931 days | 1% |
| Shirley | 9/10 | 6931 days | 1% |
| Denise | 8/10 | 6931 days | 1% |
| Jill&Ben | 8/10 | 6935 days | 1% |
| Sally | 8/10 | 6935 days | 1% |
| Chatin Perrier | 7/10 | 6944 days | 0% |
| Susan | 9/10 | 6958 days | 1% |
| Lucy | 9/10 | 6971 days | 1% |
| Lucy | 10/10 | 6973 days | 1% |
| Lucy | 8/10 | 6973 days | 1% |
| Dave | 8/10 | 6990 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Escape Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.38% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 60 days. The Escape Campervan Rentals experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Escape Campervan Rentals experience has been adjusted for 40 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 37 | -0.69% |
| 38 | -0.71% |
| 39 | -0.73% |
| 40 | -0.75% |
| 41 | -0.77% |
| 42 | -0.79% |
| 43 | -0.81% |
| … | … |
Balancing Adjustment
3.11% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.