Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Escape Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Escape Campervan Rentals
Valid Reviews
293 Valid Reviews
The Escape Campervan Rentals experience has a total of 298 reviews. There are 293 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 293 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 73 |
|
25% |
| 9/10 | 70 |
|
24% |
| 8/10 | 93 |
|
32% |
| 7/10 | 29 |
|
10% |
| 6/10 | 13 |
|
4% |
| 5/10 | 5 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 3 |
|
1% |
| 1/10 | 3 |
|
1% |
83.04% Average
The raw data average (mean) for all the Escape Campervan Rentals valid reviews is 83.04% and is based on 293 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
193 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 293 valid reviews, the experience has 193 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 193 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
11% |
| 9/10 | 45 |
|
23% |
| 8/10 | 85 |
|
44% |
| 7/10 | 28 |
|
15% |
| 6/10 | 9 |
|
5% |
| 5/10 | 3 |
|
2% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.55% Average
The raw data average (mean) for all the Escape Campervan Rentals face-to-face reviews is 81.55% and is based on 193 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
83.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Elia Heid | 8/10 | 302 days | 100% |
| Anni | 10/10 | 667 days | 80% |
| Jorian | 6/10 | 942 days | 46% |
| Luke | 1/10 | 971 days | 20% |
| Rahel Herzog | 10/10 | 1002 days | 47% |
| Caroline | 10/10 | 2219 days | 4% |
| Mollie Q | 10/10 | 2311 days | 4% |
| Harold Riegle | 9/10 | 2371 days | 4% |
| Meike Wenzl | 10/10 | 2402 days | 4% |
| Birgit Assmann | 10/10 | 2402 days | 4% |
| jonathan vadennr | 10/10 | 2462 days | 4% |
| Mel Brittle | 1/10 | 2463 days | 2% |
| Tamzin | 9/10 | 2524 days | 4% |
| Maxime | 10/10 | 2677 days | 3% |
| Laura Duggan | 8/10 | 2707 days | 3% |
| Jeremy Wright | 9/10 | 2737 days | 3% |
| Damien Jacquet | 10/10 | 2737 days | 3% |
| Alice McCary | 9/10 | 2768 days | 3% |
| will.i.am | 8/10 | 2769 days | 3% |
| Andreas Jonsson | 6/10 | 2796 days | 3% |
| Neil Cook | 10/10 | 2796 days | 3% |
| Francois & Caroline | 8/10 | 2827 days | 3% |
| Brendan Jones | 10/10 | 2828 days | 3% |
| Jack | 10/10 | 2920 days | 3% |
| Jana Fickerova | 10/10 | 3072 days | 3% |
| Felicity Littlefair | 8/10 | 3161 days | 2% |
| Claire Judd | 10/10 | 3161 days | 2% |
| Baudry Manon | 10/10 | 3192 days | 2% |
| Cory Snegirev | 10/10 | 3192 days | 2% |
| Terry Boehmer | 2/10 | 3223 days | 1% |
| Lizzie Edmonds | 10/10 | 3250 days | 2% |
| Laura Meelynn | 9/10 | 3253 days | 2% |
| Stuart Atkinson | 9/10 | 3253 days | 2% |
| Audrey Barras | 9/10 | 3253 days | 2% |
| Anis Quentin | 9/10 | 3257 days | 2% |
| Alexandre Grasland | 9/10 | 3284 days | 2% |
| Hannah Martin | 10/10 | 3314 days | 2% |
| CARMERS | 5/10 | 3315 days | 2% |
| Dave Willems | 9/10 | 3345 days | 2% |
| Bruce Crombie | 10/10 | 3406 days | 2% |
| Alix Braouezec | 7/10 | 3437 days | 2% |
| Ben Bryant | 10/10 | 3437 days | 2% |
| Quentin Vercamer | 8/10 | 3482 days | 2% |
| Rachel Parker | 10/10 | 3498 days | 2% |
| Julie Boboli | 10/10 | 3498 days | 2% |
| Robin Aitchison | 8/10 | 3498 days | 2% |
| Jessica and Jonny Pollard | 8/10 | 3500 days | 2% |
| ALEXANDRE ESCOT | 8/10 | 3502 days | 2% |
| Christoph Grubmair | 7/10 | 3513 days | 2% |
| Matt Tribe | 8/10 | 3526 days | 2% |
| Danielle Ingbrigtson | 2/10 | 3557 days | 1% |
| Ivars Šmits | 1/10 | 3557 days | 1% |
| H Q | 10/10 | 3557 days | 2% |
| Richard Buytendijk | 3/10 | 3557 days | 1% |
| Jacquelyn Fili | 10/10 | 3557 days | 2% |
| Asbjorn Osland | 8/10 | 3557 days | 2% |
| Dubrulle | 9/10 | 3577 days | 2% |
| Nathalie | 9/10 | 3582 days | 2% |
| Tom Wouda | 6/10 | 3583 days | 1% |
| Sascha Pohlers | 9/10 | 3588 days | 2% |
| Jennie Holland | 8/10 | 3590 days | 2% |
| Connor Hormell | 9/10 | 3592 days | 2% |
| Rose Guillaume | 9/10 | 3600 days | 2% |
| romain perroches | 7/10 | 3612 days | 1% |
| Soria Chher | 7/10 | 3612 days | 1% |
| Bina Johansson | 10/10 | 3612 days | 1% |
| Marie-Louise Förster | 10/10 | 3618 days | 1% |
| Roberta Peckham | 6/10 | 3618 days | 1% |
| Rebecca Arthur-Almond | 9/10 | 3618 days | 1% |
| Margo Bernard | 10/10 | 3618 days | 1% |
| Samuel Michalak | 8/10 | 3626 days | 1% |
| Eveline | 9/10 | 3628 days | 1% |
| Lorant julie | 3/10 | 3649 days | 1% |
| Tara Friel | 10/10 | 3679 days | 1% |
| Ivanova R | 9/10 | 3832 days | 1% |
| Diane T | 8/10 | 3832 days | 1% |
| Sarah van den Bos | 9/10 | 3832 days | 1% |
| Charly | 7/10 | 3837 days | 1% |
| Lorenz Pfisterer | 9/10 | 3844 days | 1% |
| Ardian G | 8/10 | 3844 days | 1% |
| Sophia and Karen | 7/10 | 3846 days | 1% |
| Julia | 10/10 | 3849 days | 1% |
| Helena | 7/10 | 3856 days | 1% |
| Kathryn Nolan | 9/10 | 3857 days | 1% |
| Jonathan Foskett | 8/10 | 3859 days | 1% |
| Stephan Kirchenbaur | 8/10 | 3859 days | 1% |
| Adrien Gaumont | 8/10 | 3860 days | 1% |
| Lewis Whittle | 6/10 | 3874 days | 1% |
| Gerardo Furtado | 10/10 | 3881 days | 1% |
| Eileen Donzal | 10/10 | 3892 days | 1% |
| Naevon Espiritu | 9/10 | 3893 days | 1% |
| Leslie MORSS | 9/10 | 3893 days | 1% |
| Alice and James | 8/10 | 3901 days | 1% |
| Audrey and Max | 8/10 | 3906 days | 1% |
| Lazarela | 10/10 | 3910 days | 1% |
| Mark | 9/10 | 3923 days | 1% |
| Nathaniel Sutherland | 9/10 | 3923 days | 1% |
| alban guffroy | 10/10 | 3923 days | 1% |
| Sabine | 6/10 | 3938 days | 1% |
| Sierra Luciano | 10/10 | 3940 days | 1% |
| Steffen & Steffen | 8/10 | 3941 days | 1% |
| Georgia Coleman | 9/10 | 3945 days | 1% |
| Barra Shields | 7/10 | 3961 days | 1% |
| Vera Hutman | 9/10 | 3984 days | 1% |
| Laryssa Kwoczak | 4/10 | 3984 days | 0% |
| Kate | 9/10 | 4016 days | 1% |
| Liam Challenger | 10/10 | 4046 days | 1% |
| vicki scott | 10/10 | 4076 days | 1% |
| Melissa | 10/10 | 4108 days | 0% |
| Leigh Herman | 10/10 | 4137 days | 0% |
| Dusty D | 9/10 | 4137 days | 0% |
| Stuart Nelson | 10/10 | 4198 days | 0% |
| Emma | 10/10 | 4229 days | 0% |
| Elisa Felising | 10/10 | 4254 days | 0% |
| Sophie Horn | 9/10 | 4288 days | 0% |
| Bram and Laura | 9/10 | 4320 days | 0% |
| Marie-Emmanuelle Chessé | 9/10 | 4564 days | 1% |
| Maria-Julia Frilaj | 9/10 | 4572 days | 1% |
| Mark | 8/10 | 4577 days | 1% |
| Jon Van Wren | 10/10 | 4595 days | 1% |
| daniele pontarin | 9/10 | 4595 days | 1% |
| Kathrin Deichmann | 9/10 | 4600 days | 1% |
| Bex Hyland | 8/10 | 4604 days | 1% |
| Matt Hyland | 8/10 | 4604 days | 1% |
| Marinette | 8/10 | 4607 days | 1% |
| Marinette | 9/10 | 4610 days | 1% |
| Frank Jensen | 8/10 | 4610 days | 1% |
| Antton Vappula | 8/10 | 4613 days | 1% |
| ursula Jaag | 10/10 | 4623 days | 1% |
| Rich Schmidt | 10/10 | 4648 days | 1% |
| David Monks | 10/10 | 4654 days | 1% |
| Cato de Haan | 10/10 | 4654 days | 1% |
| Gemma Woods | 10/10 | 4654 days | 1% |
| Myrte Crucq | 10/10 | 4654 days | 1% |
| Reisender Sohn | 10/10 | 4654 days | 1% |
| Nicolas Trezeguet | 9/10 | 4655 days | 1% |
| Emeline Dupre | 9/10 | 4655 days | 1% |
| G S | 5/10 | 4685 days | 1% |
| Jamie | 10/10 | 4714 days | 1% |
| tim archer | 10/10 | 4715 days | 1% |
| Kevin McEvoy | 10/10 | 4807 days | 1% |
| James Ellis | 10/10 | 4838 days | 1% |
| Aoife | 10/10 | 4899 days | 1% |
| russell hawkins | 10/10 | 4929 days | 1% |
| J Andrews | 6/10 | 4960 days | 1% |
| hector_dan | 10/10 | 5019 days | 1% |
| lewis done | 10/10 | 5019 days | 1% |
| Andrew Wemmer | 8/10 | 5048 days | 1% |
| Julie Lamart | 8/10 | 5059 days | 1% |
| Stevie | 8/10 | 5062 days | 1% |
| Megan Child | 9/10 | 5067 days | 1% |
| erikduinkerken | 9/10 | 5080 days | 1% |
| jerseyjim | 9/10 | 5080 days | 1% |
| Margreet Hanemaaijer | 9/10 | 5311 days | 1% |
| Mark Westebring | 9/10 | 5312 days | 1% |
| Dana Wetzel | 10/10 | 5312 days | 1% |
| Rob Klauer | 9/10 | 5313 days | 1% |
| Val Phillips | 9/10 | 5318 days | 1% |
| Def Fem | 8/10 | 5320 days | 1% |
| Lucy Wilde | 9/10 | 5328 days | 1% |
| Dick Stewart | 9/10 | 5330 days | 1% |
| Harald | 6/10 | 5334 days | 1% |
| Mats Harstedt | 7/10 | 5334 days | 1% |
| Vincent & Lian | 7/10 | 5335 days | 1% |
| Johann Maier | 8/10 | 5338 days | 1% |
| Ozgla | 8/10 | 5338 days | 1% |
| Janicha Blumenthal | 8/10 | 5339 days | 1% |
| Eline Vakentijn | 7/10 | 5339 days | 1% |
| John Forrest | 8/10 | 5339 days | 1% |
| Schertenleib | 6/10 | 5341 days | 1% |
| Lepied | 8/10 | 5341 days | 1% |
| Scott Simpson | 8/10 | 5342 days | 1% |
| Filsack | 8/10 | 5346 days | 1% |
| Renate Rohlin | 8/10 | 5348 days | 1% |
| Sebastian | 8/10 | 5352 days | 1% |
| biddybid | 9/10 | 5385 days | 1% |
| Deirdre Hayes | 8/10 | 5422 days | 1% |
| Bart Goovaerts | 8/10 | 5432 days | 1% |
| Robin van der Linden | 8/10 | 5642 days | 1% |
| Fontvieille | 8/10 | 5643 days | 1% |
| Eric Grant | 8/10 | 5665 days | 1% |
| Becky Edney | 8/10 | 5665 days | 1% |
| Alice Bastiman | 7/10 | 5668 days | 1% |
| Claire Colquhoun | 9/10 | 5678 days | 1% |
| Vanessa Vogel | 7/10 | 5681 days | 1% |
| Melanie Berube | 9/10 | 5682 days | 1% |
| Jim & Rebecca | 9/10 | 5683 days | 1% |
| Canada | 7/10 | 5683 days | 1% |
| jedalton78 | 10/10 | 5691 days | 1% |
| Melanie Gruber | 8/10 | 5692 days | 1% |
| Zenager | 6/10 | 5692 days | 1% |
| Rebecca Stones | 7/10 | 5693 days | 1% |
| Nick Roberts | 8/10 | 5694 days | 1% |
| Hartheib Schmid | 8/10 | 5694 days | 1% |
| Thomas Reidinger | 8/10 | 5705 days | 1% |
| Belony | 8/10 | 5706 days | 1% |
| Sven | 6/10 | 5706 days | 1% |
| Olivia Carvill | 5/10 | 5707 days | 1% |
| Matthias | 9/10 | 5708 days | 1% |
| David and Wendy Lucas | 8/10 | 5708 days | 1% |
| Kris | 8/10 | 5709 days | 1% |
| Leontine van Laar | 8/10 | 5714 days | 1% |
| Calvin Parsons | 9/10 | 5719 days | 1% |
| Jen1804 | 10/10 | 6000 days | 1% |
| John Casey | 8/10 | 6037 days | 1% |
| Sorcha O's | 10/10 | 6037 days | 1% |
| Flora | 8/10 | 6058 days | 1% |
| Carolyn Clark | 5/10 | 6058 days | 1% |
| Tim | 9/10 | 6063 days | 1% |
| Maria Lorentzen | 8/10 | 6063 days | 1% |
| Krause | 8/10 | 6065 days | 1% |
| Thijs Schoemaker | 8/10 | 6070 days | 1% |
| Jackie | 8/10 | 6075 days | 1% |
| hermine Petz | 8/10 | 6078 days | 1% |
| Ulric | 7/10 | 6078 days | 1% |
| Fam Schuijers | 8/10 | 6079 days | 1% |
| Rob | 8/10 | 6082 days | 1% |
| marcoswi | 7/10 | 6090 days | 1% |
| Jens Bo Rykor | 8/10 | 6097 days | 1% |
| Ray | 8/10 | 6130 days | 1% |
| joannaw | 4/10 | 6131 days | 1% |
| florian | 8/10 | 6131 days | 1% |
| Sabrina Bazin | 9/10 | 6154 days | 1% |
| Laura McDaniel | 9/10 | 6154 days | 1% |
| Terry J | 5/10 | 6156 days | 1% |
| Christine Van Den Berg Michele Imbach | 10/10 | 6169 days | 1% |
| richardh | 8/10 | 6271 days | 1% |
| Philipp | 6/10 | 6385 days | 1% |
| JasminA | 7/10 | 6390 days | 1% |
| jjakkeren | 8/10 | 6390 days | 1% |
| rosil | 10/10 | 6390 days | 1% |
| Heide | 8/10 | 6393 days | 1% |
| Denys | 8/10 | 6395 days | 1% |
| Martina Bumiller | 10/10 | 6395 days | 1% |
| DennisK | 7/10 | 6402 days | 1% |
| LosItaly | 9/10 | 6402 days | 1% |
| Enno Brehm | 7/10 | 6402 days | 1% |
| Graham | 9/10 | 6403 days | 1% |
| AstridVG | 7/10 | 6406 days | 1% |
| Gillian | 8/10 | 6410 days | 1% |
| VenesJ | 9/10 | 6410 days | 1% |
| Silhan | 6/10 | 6410 days | 1% |
| DavidHilton | 7/10 | 6410 days | 1% |
| Mette | 7/10 | 6420 days | 1% |
| Linda | 7/10 | 6421 days | 1% |
| RobC1 | 9/10 | 6425 days | 1% |
| RichardB1 | 8/10 | 6425 days | 1% |
| JoT | 10/10 | 6425 days | 1% |
| RobH | 9/10 | 6426 days | 1% |
| Jows | 7/10 | 6426 days | 1% |
| Eugene | 9/10 | 6431 days | 1% |
| David | 9/10 | 6438 days | 1% |
| Lucy | 9/10 | 6440 days | 1% |
| markus Kieper | 8/10 | 6441 days | 1% |
| markus | 8/10 | 6454 days | 1% |
| Chris | 8/10 | 6457 days | 1% |
| Kathryn | 7/10 | 6457 days | 1% |
| Martha | 8/10 | 6457 days | 1% |
| Martina | 10/10 | 6458 days | 1% |
| Manuela | 10/10 | 6458 days | 1% |
| Andie | 7/10 | 6462 days | 1% |
| alex | 9/10 | 6462 days | 1% |
| Erik | 8/10 | 6462 days | 1% |
| Hans | 8/10 | 6462 days | 1% |
| George | 9/10 | 6466 days | 1% |
| Ten | 8/10 | 6470 days | 1% |
| Mat | 8/10 | 6507 days | 1% |
| Alice | 8/10 | 6523 days | 1% |
| Rowan | 10/10 | 6535 days | 1% |
| abby | 8/10 | 6546 days | 1% |
| maria d | 10/10 | 6632 days | 1% |
| Tim | 10/10 | 6642 days | 1% |
| Klaus Uhl | 10/10 | 6773 days | 1% |
| Phil Connelly | 8/10 | 6782 days | 1% |
| Amanda McCaig | 2/10 | 6786 days | 0% |
| Bethany Webster | 7/10 | 6789 days | 1% |
| Roger and Heather Smith | 10/10 | 6795 days | 1% |
| Kevin | 8/10 | 6875 days | 1% |
| Kate and Dave | 9/10 | 6992 days | 1% |
| Marieke Wilkamp | 8/10 | 6992 days | 1% |
| Stacey | 8/10 | 7100 days | 1% |
| Michael | 8/10 | 7108 days | 1% |
| Sandra | 8/10 | 7114 days | 1% |
| Shirley | 9/10 | 7114 days | 1% |
| Denise | 8/10 | 7114 days | 1% |
| Jill&Ben | 8/10 | 7118 days | 1% |
| Sally | 8/10 | 7118 days | 1% |
| Chatin Perrier | 7/10 | 7127 days | 1% |
| Susan | 9/10 | 7140 days | 1% |
| Lucy | 9/10 | 7153 days | 1% |
| Lucy | 10/10 | 7155 days | 1% |
| Lucy | 8/10 | 7155 days | 1% |
| Dave | 8/10 | 7172 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Escape Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.23% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 68 days. The Escape Campervan Rentals experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Escape Campervan Rentals experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.18% |
| 198 | -3.20% |
| 199 | -3.21% |
| 200 | -3.23% |
| 201 | -3.25% |
| 202 | -3.26% |
| 203 | -3.28% |
| … | … |
Balancing Adjustment
3.88% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
85%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.