Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Escape Campervan Rentals.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Escape Campervan Rentals
Valid Reviews
293 Valid Reviews
The Escape Campervan Rentals experience has a total of 298 reviews. There are 293 valid reviews that are included when calculating the ranking score and 5 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 293 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 73 |
|
25% |
| 9/10 | 70 |
|
24% |
| 8/10 | 93 |
|
32% |
| 7/10 | 29 |
|
10% |
| 6/10 | 13 |
|
4% |
| 5/10 | 5 |
|
2% |
| 4/10 | 2 |
|
1% |
| 3/10 | 2 |
|
1% |
| 2/10 | 3 |
|
1% |
| 1/10 | 3 |
|
1% |
83.04% Average
The raw data average (mean) for all the Escape Campervan Rentals valid reviews is 83.04% and is based on 293 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
193 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 293 valid reviews, the experience has 193 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 193 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 22 |
|
11% |
| 9/10 | 45 |
|
23% |
| 8/10 | 85 |
|
44% |
| 7/10 | 28 |
|
15% |
| 6/10 | 9 |
|
5% |
| 5/10 | 3 |
|
2% |
| 4/10 | 1 |
|
1% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
81.55% Average
The raw data average (mean) for all the Escape Campervan Rentals face-to-face reviews is 81.55% and is based on 193 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
82.91%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Elia Heid | 8/10 | 100 days | 100% |
| Anni | 10/10 | 465 days | 90% |
| Jorian | 6/10 | 740 days | 61% |
| Luke | 1/10 | 769 days | 28% |
| Rahel Herzog | 10/10 | 800 days | 65% |
| Caroline | 10/10 | 2017 days | 5% |
| Mollie Q | 10/10 | 2109 days | 5% |
| Harold Riegle | 9/10 | 2170 days | 4% |
| Meike Wenzl | 10/10 | 2201 days | 4% |
| Birgit Assmann | 10/10 | 2201 days | 4% |
| jonathan vadennr | 10/10 | 2261 days | 4% |
| Mel Brittle | 1/10 | 2261 days | 2% |
| Tamzin | 9/10 | 2322 days | 4% |
| Maxime | 10/10 | 2475 days | 4% |
| Laura Duggan | 8/10 | 2506 days | 4% |
| Jeremy Wright | 9/10 | 2536 days | 4% |
| Damien Jacquet | 10/10 | 2536 days | 4% |
| Alice McCary | 9/10 | 2567 days | 4% |
| will.i.am | 8/10 | 2567 days | 4% |
| Andreas Jonsson | 6/10 | 2595 days | 3% |
| Neil Cook | 10/10 | 2595 days | 4% |
| Francois & Caroline | 8/10 | 2626 days | 3% |
| Brendan Jones | 10/10 | 2626 days | 4% |
| Jack | 10/10 | 2718 days | 3% |
| Jana Fickerova | 10/10 | 2871 days | 3% |
| Felicity Littlefair | 8/10 | 2960 days | 3% |
| Claire Judd | 10/10 | 2960 days | 3% |
| Baudry Manon | 10/10 | 2991 days | 3% |
| Cory Snegirev | 10/10 | 2991 days | 3% |
| Terry Boehmer | 2/10 | 3022 days | 1% |
| Lizzie Edmonds | 10/10 | 3048 days | 3% |
| Laura Meelynn | 9/10 | 3052 days | 3% |
| Stuart Atkinson | 9/10 | 3052 days | 3% |
| Audrey Barras | 9/10 | 3052 days | 3% |
| Anis Quentin | 9/10 | 3055 days | 3% |
| Alexandre Grasland | 9/10 | 3083 days | 3% |
| Hannah Martin | 10/10 | 3113 days | 3% |
| CARMERS | 5/10 | 3113 days | 2% |
| Dave Willems | 9/10 | 3144 days | 2% |
| Bruce Crombie | 10/10 | 3205 days | 2% |
| Alix Braouezec | 7/10 | 3236 days | 2% |
| Ben Bryant | 10/10 | 3236 days | 2% |
| Quentin Vercamer | 8/10 | 3280 days | 2% |
| Rachel Parker | 10/10 | 3297 days | 2% |
| Julie Boboli | 10/10 | 3297 days | 2% |
| Robin Aitchison | 8/10 | 3297 days | 2% |
| Jessica and Jonny Pollard | 8/10 | 3298 days | 2% |
| ALEXANDRE ESCOT | 8/10 | 3300 days | 2% |
| Christoph Grubmair | 7/10 | 3311 days | 2% |
| Matt Tribe | 8/10 | 3325 days | 2% |
| Danielle Ingbrigtson | 2/10 | 3356 days | 1% |
| Ivars Šmits | 1/10 | 3356 days | 1% |
| H Q | 10/10 | 3356 days | 2% |
| Richard Buytendijk | 3/10 | 3356 days | 1% |
| Jacquelyn Fili | 10/10 | 3356 days | 2% |
| Asbjorn Osland | 8/10 | 3356 days | 2% |
| Dubrulle | 9/10 | 3375 days | 2% |
| Nathalie | 9/10 | 3380 days | 2% |
| Tom Wouda | 6/10 | 3381 days | 2% |
| Sascha Pohlers | 9/10 | 3387 days | 2% |
| Jennie Holland | 8/10 | 3388 days | 2% |
| Connor Hormell | 9/10 | 3390 days | 2% |
| Rose Guillaume | 9/10 | 3398 days | 2% |
| romain perroches | 7/10 | 3410 days | 2% |
| Soria Chher | 7/10 | 3410 days | 2% |
| Bina Johansson | 10/10 | 3410 days | 2% |
| Marie-Louise Förster | 10/10 | 3417 days | 2% |
| Roberta Peckham | 6/10 | 3417 days | 2% |
| Rebecca Arthur-Almond | 9/10 | 3417 days | 2% |
| Margo Bernard | 10/10 | 3417 days | 2% |
| Samuel Michalak | 8/10 | 3424 days | 2% |
| Eveline | 9/10 | 3426 days | 2% |
| Lorant julie | 3/10 | 3448 days | 1% |
| Tara Friel | 10/10 | 3478 days | 2% |
| Ivanova R | 9/10 | 3630 days | 1% |
| Diane T | 8/10 | 3630 days | 1% |
| Sarah van den Bos | 9/10 | 3631 days | 1% |
| Charly | 7/10 | 3635 days | 1% |
| Lorenz Pfisterer | 9/10 | 3642 days | 1% |
| Ardian G | 8/10 | 3642 days | 1% |
| Sophia and Karen | 7/10 | 3644 days | 1% |
| Julia | 10/10 | 3647 days | 1% |
| Helena | 7/10 | 3654 days | 1% |
| Kathryn Nolan | 9/10 | 3655 days | 1% |
| Jonathan Foskett | 8/10 | 3657 days | 1% |
| Stephan Kirchenbaur | 8/10 | 3657 days | 1% |
| Adrien Gaumont | 8/10 | 3658 days | 1% |
| Lewis Whittle | 6/10 | 3672 days | 1% |
| Gerardo Furtado | 10/10 | 3679 days | 1% |
| Eileen Donzal | 10/10 | 3691 days | 1% |
| Naevon Espiritu | 9/10 | 3691 days | 1% |
| Leslie MORSS | 9/10 | 3691 days | 1% |
| Alice and James | 8/10 | 3699 days | 1% |
| Audrey and Max | 8/10 | 3704 days | 1% |
| Lazarela | 10/10 | 3708 days | 1% |
| Mark | 9/10 | 3722 days | 1% |
| Nathaniel Sutherland | 9/10 | 3722 days | 1% |
| alban guffroy | 10/10 | 3722 days | 1% |
| Sabine | 6/10 | 3736 days | 1% |
| Sierra Luciano | 10/10 | 3738 days | 1% |
| Steffen & Steffen | 8/10 | 3739 days | 1% |
| Georgia Coleman | 9/10 | 3743 days | 1% |
| Barra Shields | 7/10 | 3759 days | 1% |
| Vera Hutman | 9/10 | 3783 days | 1% |
| Laryssa Kwoczak | 4/10 | 3783 days | 1% |
| Kate | 9/10 | 3814 days | 1% |
| Liam Challenger | 10/10 | 3844 days | 1% |
| vicki scott | 10/10 | 3875 days | 1% |
| Melissa | 10/10 | 3906 days | 1% |
| Leigh Herman | 10/10 | 3936 days | 1% |
| Dusty D | 9/10 | 3936 days | 1% |
| Stuart Nelson | 10/10 | 3997 days | 1% |
| Emma | 10/10 | 4028 days | 1% |
| Elisa Felising | 10/10 | 4052 days | 1% |
| Sophie Horn | 9/10 | 4087 days | 1% |
| Bram and Laura | 9/10 | 4118 days | 1% |
| Marie-Emmanuelle Chessé | 9/10 | 4362 days | 0% |
| Maria-Julia Frilaj | 9/10 | 4370 days | 0% |
| Mark | 8/10 | 4375 days | 0% |
| Jon Van Wren | 10/10 | 4393 days | 1% |
| daniele pontarin | 9/10 | 4393 days | 1% |
| Kathrin Deichmann | 9/10 | 4398 days | 1% |
| Bex Hyland | 8/10 | 4402 days | 1% |
| Matt Hyland | 8/10 | 4402 days | 1% |
| Marinette | 8/10 | 4405 days | 1% |
| Marinette | 9/10 | 4408 days | 1% |
| Frank Jensen | 8/10 | 4408 days | 1% |
| Antton Vappula | 8/10 | 4411 days | 1% |
| ursula Jaag | 10/10 | 4421 days | 1% |
| Rich Schmidt | 10/10 | 4446 days | 1% |
| David Monks | 10/10 | 4452 days | 1% |
| Cato de Haan | 10/10 | 4452 days | 1% |
| Gemma Woods | 10/10 | 4452 days | 1% |
| Myrte Crucq | 10/10 | 4452 days | 1% |
| Reisender Sohn | 10/10 | 4452 days | 1% |
| Nicolas Trezeguet | 9/10 | 4453 days | 1% |
| Emeline Dupre | 9/10 | 4453 days | 1% |
| G S | 5/10 | 4483 days | 1% |
| Jamie | 10/10 | 4513 days | 1% |
| tim archer | 10/10 | 4513 days | 1% |
| Kevin McEvoy | 10/10 | 4605 days | 1% |
| James Ellis | 10/10 | 4636 days | 1% |
| Aoife | 10/10 | 4697 days | 1% |
| russell hawkins | 10/10 | 4727 days | 1% |
| J Andrews | 6/10 | 4758 days | 1% |
| hector_dan | 10/10 | 4817 days | 1% |
| lewis done | 10/10 | 4817 days | 1% |
| Andrew Wemmer | 8/10 | 4846 days | 1% |
| Julie Lamart | 8/10 | 4857 days | 1% |
| Stevie | 8/10 | 4860 days | 1% |
| Megan Child | 9/10 | 4865 days | 1% |
| erikduinkerken | 9/10 | 4878 days | 1% |
| jerseyjim | 9/10 | 4878 days | 1% |
| Margreet Hanemaaijer | 9/10 | 5109 days | 1% |
| Mark Westebring | 9/10 | 5110 days | 1% |
| Dana Wetzel | 10/10 | 5110 days | 1% |
| Rob Klauer | 9/10 | 5111 days | 1% |
| Val Phillips | 9/10 | 5116 days | 1% |
| Def Fem | 8/10 | 5118 days | 1% |
| Lucy Wilde | 9/10 | 5126 days | 1% |
| Dick Stewart | 9/10 | 5128 days | 1% |
| Harald | 6/10 | 5132 days | 1% |
| Mats Harstedt | 7/10 | 5132 days | 1% |
| Vincent & Lian | 7/10 | 5133 days | 1% |
| Johann Maier | 8/10 | 5136 days | 1% |
| Ozgla | 8/10 | 5136 days | 1% |
| Janicha Blumenthal | 8/10 | 5137 days | 1% |
| Eline Vakentijn | 7/10 | 5137 days | 1% |
| John Forrest | 8/10 | 5137 days | 1% |
| Schertenleib | 6/10 | 5139 days | 1% |
| Lepied | 8/10 | 5139 days | 1% |
| Scott Simpson | 8/10 | 5140 days | 1% |
| Filsack | 8/10 | 5144 days | 1% |
| Renate Rohlin | 8/10 | 5146 days | 1% |
| Sebastian | 8/10 | 5150 days | 1% |
| biddybid | 9/10 | 5183 days | 1% |
| Deirdre Hayes | 8/10 | 5220 days | 1% |
| Bart Goovaerts | 8/10 | 5230 days | 1% |
| Robin van der Linden | 8/10 | 5440 days | 1% |
| Fontvieille | 8/10 | 5441 days | 1% |
| Eric Grant | 8/10 | 5463 days | 1% |
| Becky Edney | 8/10 | 5463 days | 1% |
| Alice Bastiman | 7/10 | 5466 days | 1% |
| Claire Colquhoun | 9/10 | 5476 days | 1% |
| Vanessa Vogel | 7/10 | 5479 days | 1% |
| Melanie Berube | 9/10 | 5480 days | 1% |
| Jim & Rebecca | 9/10 | 5481 days | 1% |
| Canada | 7/10 | 5481 days | 1% |
| jedalton78 | 10/10 | 5489 days | 1% |
| Melanie Gruber | 8/10 | 5490 days | 1% |
| Zenager | 6/10 | 5490 days | 1% |
| Rebecca Stones | 7/10 | 5491 days | 1% |
| Nick Roberts | 8/10 | 5492 days | 1% |
| Hartheib Schmid | 8/10 | 5492 days | 1% |
| Thomas Reidinger | 8/10 | 5503 days | 1% |
| Belony | 8/10 | 5504 days | 1% |
| Sven | 6/10 | 5504 days | 1% |
| Olivia Carvill | 5/10 | 5505 days | 1% |
| Matthias | 9/10 | 5506 days | 1% |
| David and Wendy Lucas | 8/10 | 5506 days | 1% |
| Kris | 8/10 | 5507 days | 1% |
| Leontine van Laar | 8/10 | 5512 days | 1% |
| Calvin Parsons | 9/10 | 5517 days | 1% |
| Jen1804 | 10/10 | 5798 days | 1% |
| John Casey | 8/10 | 5835 days | 1% |
| Sorcha O's | 10/10 | 5835 days | 1% |
| Flora | 8/10 | 5856 days | 1% |
| Carolyn Clark | 5/10 | 5856 days | 1% |
| Tim | 9/10 | 5861 days | 1% |
| Maria Lorentzen | 8/10 | 5861 days | 1% |
| Krause | 8/10 | 5863 days | 1% |
| Thijs Schoemaker | 8/10 | 5868 days | 1% |
| Jackie | 8/10 | 5873 days | 1% |
| hermine Petz | 8/10 | 5876 days | 1% |
| Ulric | 7/10 | 5876 days | 1% |
| Fam Schuijers | 8/10 | 5877 days | 1% |
| Rob | 8/10 | 5880 days | 1% |
| marcoswi | 7/10 | 5888 days | 1% |
| Jens Bo Rykor | 8/10 | 5895 days | 1% |
| Ray | 8/10 | 5928 days | 1% |
| joannaw | 4/10 | 5929 days | 1% |
| florian | 8/10 | 5929 days | 1% |
| Sabrina Bazin | 9/10 | 5952 days | 1% |
| Laura McDaniel | 9/10 | 5952 days | 1% |
| Terry J | 5/10 | 5954 days | 1% |
| Christine Van Den Berg Michele Imbach | 10/10 | 5967 days | 1% |
| richardh | 8/10 | 6069 days | 1% |
| Philipp | 6/10 | 6183 days | 1% |
| JasminA | 7/10 | 6188 days | 1% |
| jjakkeren | 8/10 | 6188 days | 1% |
| rosil | 10/10 | 6188 days | 1% |
| Heide | 8/10 | 6191 days | 1% |
| Denys | 8/10 | 6193 days | 1% |
| Martina Bumiller | 10/10 | 6193 days | 1% |
| DennisK | 7/10 | 6200 days | 1% |
| LosItaly | 9/10 | 6200 days | 1% |
| Enno Brehm | 7/10 | 6200 days | 1% |
| Graham | 9/10 | 6202 days | 1% |
| AstridVG | 7/10 | 6204 days | 1% |
| Gillian | 8/10 | 6208 days | 1% |
| VenesJ | 9/10 | 6208 days | 1% |
| Silhan | 6/10 | 6208 days | 1% |
| DavidHilton | 7/10 | 6208 days | 1% |
| Mette | 7/10 | 6219 days | 1% |
| Linda | 7/10 | 6219 days | 1% |
| RobC1 | 9/10 | 6223 days | 1% |
| RichardB1 | 8/10 | 6223 days | 1% |
| JoT | 10/10 | 6223 days | 1% |
| RobH | 9/10 | 6224 days | 1% |
| Jows | 7/10 | 6225 days | 1% |
| Eugene | 9/10 | 6229 days | 1% |
| David | 9/10 | 6236 days | 1% |
| Lucy | 9/10 | 6239 days | 1% |
| markus Kieper | 8/10 | 6239 days | 1% |
| markus | 8/10 | 6252 days | 1% |
| Chris | 8/10 | 6255 days | 1% |
| Kathryn | 7/10 | 6255 days | 1% |
| Martha | 8/10 | 6255 days | 1% |
| Martina | 10/10 | 6256 days | 1% |
| Manuela | 10/10 | 6256 days | 1% |
| Andie | 7/10 | 6260 days | 1% |
| alex | 9/10 | 6260 days | 1% |
| Erik | 8/10 | 6260 days | 1% |
| Hans | 8/10 | 6260 days | 1% |
| George | 9/10 | 6265 days | 1% |
| Ten | 8/10 | 6269 days | 1% |
| Mat | 8/10 | 6305 days | 1% |
| Alice | 8/10 | 6321 days | 1% |
| Rowan | 10/10 | 6333 days | 1% |
| abby | 8/10 | 6345 days | 1% |
| maria d | 10/10 | 6430 days | 1% |
| Tim | 10/10 | 6440 days | 1% |
| Klaus Uhl | 10/10 | 6571 days | 1% |
| Phil Connelly | 8/10 | 6580 days | 1% |
| Amanda McCaig | 2/10 | 6584 days | 0% |
| Bethany Webster | 7/10 | 6587 days | 1% |
| Roger and Heather Smith | 10/10 | 6593 days | 1% |
| Kevin | 8/10 | 6673 days | 1% |
| Kate and Dave | 9/10 | 6790 days | 1% |
| Marieke Wilkamp | 8/10 | 6790 days | 1% |
| Stacey | 8/10 | 6898 days | 1% |
| Michael | 8/10 | 6906 days | 1% |
| Sandra | 8/10 | 6912 days | 1% |
| Shirley | 9/10 | 6912 days | 1% |
| Denise | 8/10 | 6912 days | 1% |
| Jill&Ben | 8/10 | 6916 days | 1% |
| Sally | 8/10 | 6916 days | 1% |
| Chatin Perrier | 7/10 | 6925 days | 1% |
| Susan | 9/10 | 6938 days | 1% |
| Lucy | 9/10 | 6951 days | 1% |
| Lucy | 10/10 | 6953 days | 1% |
| Lucy | 8/10 | 6953 days | 1% |
| Dave | 8/10 | 6970 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Escape Campervan Rentals experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.05% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Escape Campervan Rentals experience has 1 recent ranking. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Escape Campervan Rentals experience has been adjusted for 21 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 18 | -0.36% |
| 19 | -0.38% |
| 20 | -0.40% |
| 21 | -0.42% |
| 22 | -0.44% |
| 23 | -0.46% |
| 24 | -0.48% |
| … | … |
Balancing Adjustment
3.03% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
87%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.