Ranking Score Explained

Hello there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Backpacker Sleepervans.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Cymen Crick's avatar

Cymen Crick

Rankers Owner

Backpacker Sleepervans

Valid Reviews

29 Valid Reviews

The Backpacker Sleepervans experience has a total of 31 reviews. There are 29 valid reviews that are included when calculating the ranking score and 2 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 29 valid reviews:

Rating Count Percentage
10/10 4
14%
9/10 7
24%
8/10 5
17%
7/10 9
31%
6/10 2
7%
5/10 0
0%
4/10 1
3%
3/10 0
0%
2/10 1
3%
1/10 0
0%

77.24% Average

The raw data average (mean) for all the Backpacker Sleepervans valid reviews is 77.24% and is based on 29 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

18 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 29 valid reviews, the experience has 18 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 18 face-to-face reviews:

Rating Count Percentage
10/10 0
0%
9/10 6
33%
8/10 4
22%
7/10 6
33%
6/10 2
11%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

77.78% Average

The raw data average (mean) for all the Backpacker Sleepervans face-to-face reviews is 77.78% and is based on 18 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

78.55%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Lea Tesner 10/10 1655 days 100%
Jorg Luypaert 2/10 1747 days 70%
Matthus Groem 7/10 2090 days 70%
Annick Bauknecht 7/10 2143 days 67%
Kim Lau 10/10 2173 days 73%
Vanuxem 9/10 2327 days 65%
Gesa 9/10 2343 days 64%
Barry Fuller 7/10 2417 days 54%
Nicole Joersen 8/10 2417 days 57%
Baby Sesetty 7/10 3300 days 12%
Kariuua S 6/10 3450 days 4%
Anne Kerpershoek 8/10 3535 days 1%
Stephan Olivier 7/10 3547 days 0%
Stephan Olivier 7/10 3547 days 0%
Jaap & Susanne 8/10 3827 days 21%
Lars 8/10 3827 days 21%
Fleur & Nils 7/10 3840 days 20%
Regina 4/10 3909 days 16%
Pieter Gaudesaboos 7/10 4171 days 20%
winky 9/10 4304 days 22%
Conny 9/10 4483 days 22%
ChristineBakker 10/10 4488 days 22%
Elin Haggq 6/10 4530 days 17%
Bjorn Sall 7/10 4530 days 20%
Dave Medd 10/10 4608 days 22%
Eimear Doyle 8/10 4651 days 21%
Francesca Sabat 9/10 4905 days 22%
Zachari 9/10 4987 days 22%
Ben 9/10 5368 days 22%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Backpacker Sleepervans experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-5.28% Adjustment

Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.

What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.

There may be an adjustment if this experience hasn't received enough reviews within the last 115 days. The Backpacker Sleepervans experience has 0 recent rankings. Adjustments are according to the following table:

Recent Reviews Adjustment
0 -3.00%
1 -2.83%
2 -2.33%
3 -1.50%
4 -0.67%
5 -0.17%
6 -0.00%

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Backpacker Sleepervans experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -2.24%
198 -2.26%
199 -2.27%
200 -2.28%
201 -2.29%
202 -2.30%
203 -2.31%

Onboarding Rating

This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.

All metrics come from actual customer interactions.

Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.

Final Ranking Score

73%

The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.