Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
265 Valid Reviews
The Mighty Campervans experience has a total of 271 reviews. There are 265 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 265 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 25 |
|
9% |
65.43% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.43% and is based on 265 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 265 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
58.77%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Reinier Hartog | 1/10 | 403 days | 83% |
| Julie Thieke | 1/10 | 800 days | 58% |
| Brinic | 6/10 | 922 days | 100% |
| Steven | 1/10 | 984 days | 41% |
| Zerbinati | 4/10 | 1226 days | 37% |
| Peter Potaka | 4/10 | 1682 days | 9% |
| Sharalyn Du Plessis | 9/10 | 1925 days | 11% |
| Gina DAVIS | 8/10 | 2200 days | 9% |
| Sheryl Cassity | 4/10 | 2200 days | 6% |
| Laura | 1/10 | 2201 days | 4% |
| Anthea Collazo | 5/10 | 2229 days | 7% |
| Alan Barton | 6/10 | 2229 days | 8% |
| Stephan | 1/10 | 2230 days | 4% |
| israel martinez fernandez | 8/10 | 2260 days | 9% |
| chin wan teng chin | 2/10 | 2292 days | 4% |
| Kelvin Smith | 8/10 | 2352 days | 9% |
| Jun Lim | 9/10 | 2353 days | 9% |
| James Farrawell | 10/10 | 2382 days | 9% |
| Mohamad Faeez Razali | 9/10 | 2413 days | 9% |
| B.L | 4/10 | 2506 days | 5% |
| kim thomas | 3/10 | 2535 days | 4% |
| russell lancaster | 8/10 | 2535 days | 8% |
| James Knipe | 1/10 | 2567 days | 3% |
| Ruth Lester | 4/10 | 2594 days | 5% |
| robert morse | 8/10 | 2594 days | 8% |
| Tac | 4/10 | 2595 days | 5% |
| Lee Summers | 4/10 | 2595 days | 5% |
| Mikel Artola | 8/10 | 2625 days | 8% |
| Ronny Etzion | 8/10 | 2625 days | 8% |
| Scrumpy | 1/10 | 2625 days | 3% |
| Anders Knutsson | 1/10 | 2625 days | 3% |
| Gerrida Coetsee | 9/10 | 2656 days | 7% |
| Clare Moody | 8/10 | 2656 days | 7% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2657 days | 3% |
| Rene Reich | 8/10 | 2686 days | 7% |
| Luis Ruiz | 1/10 | 2686 days | 3% |
| Abdul Hafiz Mohamed | 8/10 | 2686 days | 7% |
| Frans Buissink | 8/10 | 2717 days | 7% |
| Kristoffer Israel | 10/10 | 2717 days | 7% |
| Susan Turnbull | 9/10 | 2717 days | 7% |
| Kristin | 3/10 | 2718 days | 4% |
| Peter Kennedy | 7/10 | 2747 days | 7% |
| Guru Prasad | 4/10 | 2747 days | 5% |
| Esther Sun | 9/10 | 2870 days | 7% |
| Elise Clark | 10/10 | 2870 days | 7% |
| Leigh Harris | 8/10 | 2900 days | 6% |
| Rich and Becky | 1/10 | 2901 days | 3% |
| Siti Sarah Salleh | 9/10 | 2931 days | 6% |
| Anonymous | 1/10 | 2932 days | 3% |
| Chris Persen | 3/10 | 2959 days | 3% |
| Graham Hook | 9/10 | 2990 days | 6% |
| Aisyah paramacitra | 9/10 | 3021 days | 6% |
| Daniel Jervis | 10/10 | 3021 days | 6% |
| Jelena Manojlovic | 1/10 | 3021 days | 2% |
| Marc Herrmann | 9/10 | 3051 days | 6% |
| Challin Meink | 2/10 | 3051 days | 3% |
| Eva Pospisilova | 10/10 | 3082 days | 6% |
| Guy Florack | 1/10 | 3083 days | 2% |
| Ben Stiller | 8/10 | 3112 days | 5% |
| Aizat Kassim | 8/10 | 3112 days | 5% |
| Adeline Ang | 7/10 | 3235 days | 5% |
| Alex Benham | 9/10 | 3265 days | 5% |
| Sandy Kent | 3/10 | 3265 days | 3% |
| Harald Ludtke | 8/10 | 3289 days | 5% |
| Debbie Elliott-Kelm | 9/10 | 3296 days | 5% |
| Bill Butler | 8/10 | 3296 days | 5% |
| Klaus | 7/10 | 3299 days | 4% |
| Solvejg Bjerg | 5/10 | 3307 days | 4% |
| Joel and Flora Holzer | 7/10 | 3311 days | 4% |
| Gregory Wieman | 9/10 | 3324 days | 5% |
| EMILIO MARTINEZ | 3/10 | 3355 days | 2% |
| Lynne Hamilton | 8/10 | 3355 days | 4% |
| Marian Taylor | 6/10 | 3355 days | 4% |
| Luuk Kienhorst | 7/10 | 3376 days | 4% |
| Ane Pujol | 7/10 | 3377 days | 4% |
| Declan McNeaney | 8/10 | 3386 days | 4% |
| Louise Nicholls | 6/10 | 3399 days | 4% |
| Nanda Dyke | 7/10 | 3401 days | 4% |
| Sarah | 8/10 | 3412 days | 4% |
| Rogier Post | 9/10 | 3415 days | 4% |
| Daniel | 1/10 | 3416 days | 2% |
| Frank Netherlands | 3/10 | 3416 days | 2% |
| Matt Raby | 8/10 | 3419 days | 4% |
| robyn Goodin | 8/10 | 3447 days | 4% |
| Eduardo Notivol | 9/10 | 3447 days | 4% |
| Mark Lynch | 1/10 | 3477 days | 2% |
| Jamie Belisle | 8/10 | 3630 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3630 days | 3% |
| Steve Shields | 9/10 | 3630 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3649 days | 3% |
| Jill Stebbing | 9/10 | 3652 days | 3% |
| Alexandra Zwiers | 10/10 | 3658 days | 3% |
| Ron Mollica | 10/10 | 3661 days | 3% |
| Sarah Wainwright | 9/10 | 3661 days | 3% |
| Jim McClarence | 5/10 | 3661 days | 2% |
| Stephan Friedrich | 8/10 | 3679 days | 3% |
| liam thomas | 4/10 | 3690 days | 2% |
| andrea evans | 3/10 | 3690 days | 2% |
| Klaas Huis | 8/10 | 3698 days | 3% |
| Dariusz Kasperski | 9/10 | 3721 days | 3% |
| Maria Schaer | 7/10 | 3741 days | 3% |
| Andrew Patterson | 10/10 | 3752 days | 3% |
| danielle shanahan | 10/10 | 3752 days | 3% |
| CHRIS MORGAN | 7/10 | 3782 days | 2% |
| Darren Ingram | 9/10 | 3782 days | 3% |
| Rebecca Wharton | 7/10 | 4043 days | 1% |
| Alex | 8/10 | 4046 days | 1% |
| Tracy | 1/10 | 4055 days | 1% |
| Roberta Hutchins | 1/10 | 4086 days | 0% |
| Corinna Fallenbuchel | 9/10 | 4103 days | 1% |
| Sebastiaan Bouwmeester | 5/10 | 4117 days | 1% |
| Melon Lord | 5/10 | 4117 days | 1% |
| Bartlomiej Berger | 7/10 | 4123 days | 1% |
| Jess | 5/10 | 4208 days | 1% |
| Jonny Ronnblom | 4/10 | 4361 days | 0% |
| Dhyan | 3/10 | 4393 days | 1% |
| Janina Zwerver | 7/10 | 4395 days | 2% |
| Herman Schulz | 7/10 | 4395 days | 2% |
| Benjamin | 3/10 | 4420 days | 1% |
| Roland Beer | 3/10 | 4440 days | 1% |
| Alexia Greasbaum | 6/10 | 4440 days | 2% |
| Jenna Vince | 1/10 | 4544 days | 1% |
| Steve Warren | 9/10 | 4574 days | 2% |
| Roy and Julie Burgess | 8/10 | 4688 days | 2% |
| heidihigginbottom | 1/10 | 4727 days | 1% |
| J Curt Kovacs | 10/10 | 4758 days | 2% |
| Michal Maly | 7/10 | 4784 days | 2% |
| Peter Jolliffe | 5/10 | 4786 days | 2% |
| Sandra and Thomas | 8/10 | 4836 days | 2% |
| Reijenga | 4/10 | 4839 days | 1% |
| Jonathan Vondette | 9/10 | 4839 days | 2% |
| Joan and Colin Price | 3/10 | 4849 days | 1% |
| Benedicte and Mathilde Colas | 9/10 | 4851 days | 2% |
| Alexander Klein | 7/10 | 4852 days | 2% |
| Camille | 7/10 | 4853 days | 2% |
| Urs Zuercher | 8/10 | 4853 days | 2% |
| Faassen | 7/10 | 4856 days | 2% |
| Judy | 8/10 | 4857 days | 2% |
| James Darren Tennant | 9/10 | 4860 days | 2% |
| Stefan Roth | 5/10 | 4864 days | 2% |
| Clausen | 8/10 | 5116 days | 2% |
| Fleming Lauridsen | 8/10 | 5132 days | 2% |
| Volker | 7/10 | 5132 days | 2% |
| Patricia Fearon | 7/10 | 5135 days | 2% |
| Stefes Wencke | 5/10 | 5136 days | 2% |
| Sue Robertson | 7/10 | 5136 days | 2% |
| Marjolein Hartsuiker | 8/10 | 5138 days | 2% |
| Ralf Glaser | 8/10 | 5140 days | 2% |
| Ursi Meier | 8/10 | 5146 days | 2% |
| Marco Scheiber | 8/10 | 5146 days | 2% |
| Kurt & Noemi Buhler | 8/10 | 5147 days | 2% |
| Roger ter Horst | 8/10 | 5147 days | 2% |
| Gunther & Lucia | 7/10 | 5149 days | 2% |
| Ellen Jacobs | 5/10 | 5150 days | 2% |
| Patricia Motzheim | 8/10 | 5151 days | 2% |
| dierikx | 8/10 | 5152 days | 2% |
| jarvis88 | 10/10 | 5152 days | 2% |
| Chris & Susanna | 7/10 | 5215 days | 2% |
| Robert Carswell | 8/10 | 5220 days | 2% |
| Laura McCusker | 7/10 | 5230 days | 2% |
| Alberto Redner | 8/10 | 5230 days | 2% |
| Scott & Madeleine Bancroft | 9/10 | 5234 days | 2% |
| Joemcquillan | 1/10 | 5275 days | 1% |
| Sharlene | 10/10 | 5275 days | 2% |
| Anita_H | 7/10 | 5275 days | 2% |
| Therea | 9/10 | 5457 days | 2% |
| mrsmaker | 1/10 | 5458 days | 1% |
| Laura Thrower | 7/10 | 5463 days | 2% |
| John & Lorraine | 5/10 | 5468 days | 2% |
| Coral Last | 8/10 | 5475 days | 2% |
| Marquardt and Bernd | 8/10 | 5475 days | 2% |
| Dennis McKrearty | 5/10 | 5475 days | 2% |
| Sue Top | 8/10 | 5476 days | 2% |
| Mikel Bruijnaers | 8/10 | 5477 days | 2% |
| Matthias Joos | 8/10 | 5478 days | 2% |
| albertisa | 2/10 | 5489 days | 1% |
| Nicolas | 8/10 | 5490 days | 2% |
| Berger | 7/10 | 5493 days | 2% |
| Peter & Margo Boullin | 6/10 | 5497 days | 2% |
| Dieter Uhlmann | 3/10 | 5500 days | 1% |
| Walter Peters | 1/10 | 5501 days | 1% |
| Schunanu | 5/10 | 5503 days | 2% |
| Andy | 7/10 | 5504 days | 2% |
| Rob | 7/10 | 5504 days | 2% |
| Harriet Banes | 7/10 | 5508 days | 2% |
| Gillian de Vries | 6/10 | 5510 days | 2% |
| Robert Haidt | 7/10 | 5510 days | 2% |
| John Allen | 9/10 | 5512 days | 2% |
| Friedli Manuela | 8/10 | 5512 days | 2% |
| Kiefer Osterrieder | 4/10 | 5512 days | 1% |
| Georgina Davey | 5/10 | 5514 days | 2% |
| chrisnicho | 9/10 | 5517 days | 2% |
| keithakehurst | 1/10 | 5517 days | 1% |
| Liliana | 1/10 | 5548 days | 1% |
| Jill | 8/10 | 5609 days | 2% |
| nzseeman | 8/10 | 5609 days | 2% |
| juliag | 10/10 | 5640 days | 2% |
| davinia81 | 10/10 | 5640 days | 2% |
| Monica Askew | 8/10 | 5771 days | 2% |
| Wal & Lynne | 4/10 | 5783 days | 1% |
| Mr_Mal | 4/10 | 5823 days | 1% |
| marisraneth | 8/10 | 5823 days | 2% |
| Peter and Hilda | 8/10 | 5823 days | 2% |
| Risch & Seybold | 6/10 | 5836 days | 2% |
| Schumacher | 8/10 | 5841 days | 2% |
| Stephen & Emma | 5/10 | 5841 days | 2% |
| Benedict Fluthman | 6/10 | 5844 days | 2% |
| Jonathan Martin | 6/10 | 5857 days | 2% |
| Susanne Strassmann | 7/10 | 5860 days | 2% |
| David | 7/10 | 5861 days | 2% |
| Dale King | 8/10 | 5863 days | 2% |
| Jobbs | 9/10 | 5863 days | 2% |
| Jann Clar | 8/10 | 5863 days | 2% |
| Luisa | 7/10 | 5864 days | 2% |
| Helen B | 9/10 | 5864 days | 2% |
| Zane Vest | 9/10 | 5875 days | 2% |
| kararina Kosten | 10/10 | 5876 days | 2% |
| Harmann Volker | 6/10 | 5876 days | 2% |
| Hans Weiss | 7/10 | 5880 days | 2% |
| Nick | 8/10 | 5881 days | 2% |
| Ines Diana | 6/10 | 5881 days | 2% |
| olafrick | 9/10 | 5882 days | 2% |
| Iwan Jones | 2/10 | 5882 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 5891 days | 2% |
| Catherine Clavel | 8/10 | 5891 days | 2% |
| John Borneman | 9/10 | 5899 days | 2% |
| Florian Knoepfel | 8/10 | 5902 days | 2% |
| sophiep | 8/10 | 5928 days | 2% |
| Mike | 7/10 | 5928 days | 2% |
| carsteng | 8/10 | 5938 days | 2% |
| alasiac | 10/10 | 5944 days | 2% |
| Gary Brown | 7/10 | 5946 days | 2% |
| Aart Van Nooy | 5/10 | 5951 days | 2% |
| Mark Jenkins | 8/10 | 5952 days | 2% |
| Dan Mair | 7/10 | 5955 days | 2% |
| Alan Riley | 8/10 | 5956 days | 2% |
| Ann Riley | 8/10 | 5956 days | 2% |
| Graham Butt | 8/10 | 5967 days | 2% |
| Tillener | 8/10 | 5970 days | 2% |
| suemarieUK | 2/10 | 5974 days | 1% |
| BVanW | 6/10 | 6180 days | 2% |
| TomM | 10/10 | 6180 days | 2% |
| jenniferk | 10/10 | 6188 days | 2% |
| Katy1 | 8/10 | 6190 days | 2% |
| OdiliaF | 6/10 | 6207 days | 2% |
| amyd | 10/10 | 6219 days | 2% |
| JuliaG1 | 2/10 | 6221 days | 1% |
| Ed | 8/10 | 6224 days | 2% |
| marcusr | 9/10 | 6229 days | 2% |
| John | 5/10 | 6229 days | 2% |
| Visken | 7/10 | 6231 days | 2% |
| Marc | 8/10 | 6252 days | 2% |
| David | 9/10 | 6252 days | 2% |
| Kelly | 7/10 | 6254 days | 2% |
| Rob | 6/10 | 6263 days | 2% |
| David | 6/10 | 6301 days | 2% |
| Maggie | 8/10 | 6306 days | 2% |
| Brent | 10/10 | 6378 days | 2% |
| Jennifer | 7/10 | 6423 days | 2% |
| Alex and Thomas | 7/10 | 6565 days | 2% |
| Linda and Peter | 8/10 | 6567 days | 2% |
| Kathy Hawey | 6/10 | 6587 days | 2% |
| Helle and Ivan | 5/10 | 6592 days | 2% |
| Giles | 6/10 | 6659 days | 2% |
| Roman | 6/10 | 6659 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.03% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Mighty Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.01% |
| 200 | -4.03% |
| 201 | -4.05% |
| 202 | -4.07% |
| 203 | -4.09% |
| … | … |
Balancing Adjustment
20.63% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
73%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.