G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
265 Valid Reviews
The Mighty Campervans experience has a total of 271 reviews. There are 265 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 265 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 25 |
|
9% |
65.43% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.43% and is based on 265 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 265 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
60.66%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Reinier Hartog | 1/10 | 646 days | 100% |
| Julie Thieke | 1/10 | 1043 days | 52% |
| Brinic | 6/10 | 1165 days | 83% |
| Steven | 1/10 | 1227 days | 33% |
| Zerbinati | 4/10 | 1469 days | 26% |
| Peter Potaka | 4/10 | 1926 days | 10% |
| Sharalyn Du Plessis | 9/10 | 2169 days | 14% |
| Gina DAVIS | 8/10 | 2444 days | 12% |
| Sheryl Cassity | 4/10 | 2444 days | 8% |
| Laura | 1/10 | 2444 days | 5% |
| Anthea Collazo | 5/10 | 2473 days | 9% |
| Alan Barton | 6/10 | 2473 days | 10% |
| Stephan | 1/10 | 2473 days | 5% |
| israel martinez fernandez | 8/10 | 2504 days | 12% |
| chin wan teng chin | 2/10 | 2535 days | 5% |
| Kelvin Smith | 8/10 | 2596 days | 11% |
| Jun Lim | 9/10 | 2596 days | 11% |
| James Farrawell | 10/10 | 2626 days | 11% |
| Mohamad Faeez Razali | 9/10 | 2657 days | 11% |
| B.L | 4/10 | 2749 days | 7% |
| kim thomas | 3/10 | 2779 days | 5% |
| russell lancaster | 8/10 | 2779 days | 10% |
| James Knipe | 1/10 | 2810 days | 4% |
| Ruth Lester | 4/10 | 2838 days | 6% |
| robert morse | 8/10 | 2838 days | 9% |
| Tac | 4/10 | 2838 days | 6% |
| Lee Summers | 4/10 | 2838 days | 6% |
| Mikel Artola | 8/10 | 2869 days | 9% |
| Ronny Etzion | 8/10 | 2869 days | 9% |
| Scrumpy | 1/10 | 2869 days | 4% |
| Anders Knutsson | 1/10 | 2869 days | 4% |
| Gerrida Coetsee | 9/10 | 2900 days | 9% |
| Clare Moody | 8/10 | 2900 days | 9% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2900 days | 4% |
| Rene Reich | 8/10 | 2930 days | 9% |
| Luis Ruiz | 1/10 | 2930 days | 4% |
| Abdul Hafiz Mohamed | 8/10 | 2930 days | 9% |
| Frans Buissink | 8/10 | 2961 days | 9% |
| Kristoffer Israel | 10/10 | 2961 days | 9% |
| Susan Turnbull | 9/10 | 2961 days | 9% |
| Kristin | 3/10 | 2961 days | 5% |
| Peter Kennedy | 7/10 | 2991 days | 8% |
| Guru Prasad | 4/10 | 2991 days | 6% |
| Esther Sun | 9/10 | 3114 days | 8% |
| Elise Clark | 10/10 | 3114 days | 8% |
| Leigh Harris | 8/10 | 3144 days | 8% |
| Rich and Becky | 1/10 | 3144 days | 3% |
| Siti Sarah Salleh | 9/10 | 3175 days | 7% |
| Anonymous | 1/10 | 3175 days | 3% |
| Chris Persen | 3/10 | 3203 days | 4% |
| Graham Hook | 9/10 | 3234 days | 7% |
| Aisyah paramacitra | 9/10 | 3265 days | 7% |
| Daniel Jervis | 10/10 | 3265 days | 7% |
| Jelena Manojlovic | 1/10 | 3265 days | 3% |
| Marc Herrmann | 9/10 | 3295 days | 7% |
| Challin Meink | 2/10 | 3295 days | 3% |
| Eva Pospisilova | 10/10 | 3326 days | 7% |
| Guy Florack | 1/10 | 3326 days | 3% |
| Ben Stiller | 8/10 | 3356 days | 6% |
| Aizat Kassim | 8/10 | 3356 days | 6% |
| Adeline Ang | 7/10 | 3479 days | 5% |
| Alex Benham | 9/10 | 3509 days | 5% |
| Sandy Kent | 3/10 | 3509 days | 3% |
| Harald Ludtke | 8/10 | 3532 days | 5% |
| Debbie Elliott-Kelm | 9/10 | 3540 days | 5% |
| Bill Butler | 8/10 | 3540 days | 5% |
| Klaus | 7/10 | 3542 days | 5% |
| Solvejg Bjerg | 5/10 | 3550 days | 4% |
| Joel and Flora Holzer | 7/10 | 3554 days | 5% |
| Gregory Wieman | 9/10 | 3568 days | 5% |
| EMILIO MARTINEZ | 3/10 | 3599 days | 3% |
| Lynne Hamilton | 8/10 | 3599 days | 5% |
| Marian Taylor | 6/10 | 3599 days | 4% |
| Luuk Kienhorst | 7/10 | 3619 days | 4% |
| Ane Pujol | 7/10 | 3620 days | 4% |
| Declan McNeaney | 8/10 | 3630 days | 5% |
| Louise Nicholls | 6/10 | 3642 days | 4% |
| Nanda Dyke | 7/10 | 3644 days | 4% |
| Sarah | 8/10 | 3655 days | 4% |
| Rogier Post | 9/10 | 3658 days | 4% |
| Daniel | 1/10 | 3660 days | 2% |
| Frank Netherlands | 3/10 | 3660 days | 2% |
| Matt Raby | 8/10 | 3662 days | 4% |
| robyn Goodin | 8/10 | 3691 days | 4% |
| Eduardo Notivol | 9/10 | 3691 days | 4% |
| Mark Lynch | 1/10 | 3721 days | 2% |
| Jamie Belisle | 8/10 | 3874 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3874 days | 3% |
| Steve Shields | 9/10 | 3874 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3892 days | 3% |
| Jill Stebbing | 9/10 | 3895 days | 3% |
| Alexandra Zwiers | 10/10 | 3901 days | 3% |
| Ron Mollica | 10/10 | 3905 days | 3% |
| Sarah Wainwright | 9/10 | 3905 days | 3% |
| Jim McClarence | 5/10 | 3905 days | 2% |
| Stephan Friedrich | 8/10 | 3922 days | 3% |
| liam thomas | 4/10 | 3934 days | 2% |
| andrea evans | 3/10 | 3934 days | 1% |
| Klaas Huis | 8/10 | 3941 days | 3% |
| Dariusz Kasperski | 9/10 | 3965 days | 3% |
| Maria Schaer | 7/10 | 3984 days | 2% |
| Andrew Patterson | 10/10 | 3996 days | 2% |
| danielle shanahan | 10/10 | 3996 days | 2% |
| CHRIS MORGAN | 7/10 | 4026 days | 2% |
| Darren Ingram | 9/10 | 4026 days | 2% |
| Rebecca Wharton | 7/10 | 4286 days | 0% |
| Alex | 8/10 | 4289 days | 0% |
| Tracy | 1/10 | 4299 days | 0% |
| Roberta Hutchins | 1/10 | 4330 days | 0% |
| Corinna Fallenbuchel | 9/10 | 4346 days | 0% |
| Sebastiaan Bouwmeester | 5/10 | 4361 days | 0% |
| Melon Lord | 5/10 | 4361 days | 0% |
| Bartlomiej Berger | 7/10 | 4366 days | 0% |
| Jess | 5/10 | 4452 days | 2% |
| Jonny Ronnblom | 4/10 | 4604 days | 2% |
| Dhyan | 3/10 | 4636 days | 2% |
| Janina Zwerver | 7/10 | 4638 days | 3% |
| Herman Schulz | 7/10 | 4638 days | 3% |
| Benjamin | 3/10 | 4663 days | 2% |
| Roland Beer | 3/10 | 4683 days | 2% |
| Alexia Greasbaum | 6/10 | 4683 days | 3% |
| Jenna Vince | 1/10 | 4787 days | 1% |
| Steve Warren | 9/10 | 4817 days | 3% |
| Roy and Julie Burgess | 8/10 | 4931 days | 3% |
| heidihigginbottom | 1/10 | 4970 days | 1% |
| J Curt Kovacs | 10/10 | 5001 days | 3% |
| Michal Maly | 7/10 | 5027 days | 3% |
| Peter Jolliffe | 5/10 | 5029 days | 2% |
| Sandra and Thomas | 8/10 | 5079 days | 3% |
| Reijenga | 4/10 | 5082 days | 2% |
| Jonathan Vondette | 9/10 | 5082 days | 3% |
| Joan and Colin Price | 3/10 | 5092 days | 2% |
| Benedicte and Mathilde Colas | 9/10 | 5094 days | 3% |
| Alexander Klein | 7/10 | 5095 days | 3% |
| Camille | 7/10 | 5096 days | 3% |
| Urs Zuercher | 8/10 | 5096 days | 3% |
| Faassen | 7/10 | 5099 days | 3% |
| Judy | 8/10 | 5100 days | 3% |
| James Darren Tennant | 9/10 | 5103 days | 3% |
| Stefan Roth | 5/10 | 5107 days | 2% |
| Clausen | 8/10 | 5359 days | 3% |
| Fleming Lauridsen | 8/10 | 5375 days | 3% |
| Volker | 7/10 | 5375 days | 3% |
| Patricia Fearon | 7/10 | 5378 days | 3% |
| Stefes Wencke | 5/10 | 5379 days | 2% |
| Sue Robertson | 7/10 | 5379 days | 3% |
| Marjolein Hartsuiker | 8/10 | 5381 days | 3% |
| Ralf Glaser | 8/10 | 5383 days | 3% |
| Ursi Meier | 8/10 | 5389 days | 3% |
| Marco Scheiber | 8/10 | 5389 days | 3% |
| Kurt & Noemi Buhler | 8/10 | 5390 days | 3% |
| Roger ter Horst | 8/10 | 5390 days | 3% |
| Gunther & Lucia | 7/10 | 5392 days | 3% |
| Ellen Jacobs | 5/10 | 5393 days | 2% |
| Patricia Motzheim | 8/10 | 5394 days | 3% |
| dierikx | 8/10 | 5395 days | 3% |
| jarvis88 | 10/10 | 5395 days | 3% |
| Chris & Susanna | 7/10 | 5458 days | 3% |
| Robert Carswell | 8/10 | 5463 days | 3% |
| Laura McCusker | 7/10 | 5473 days | 3% |
| Alberto Redner | 8/10 | 5473 days | 3% |
| Scott & Madeleine Bancroft | 9/10 | 5477 days | 3% |
| Joemcquillan | 1/10 | 5518 days | 1% |
| Sharlene | 10/10 | 5518 days | 3% |
| Anita_H | 7/10 | 5518 days | 3% |
| Therea | 9/10 | 5700 days | 3% |
| mrsmaker | 1/10 | 5701 days | 1% |
| Laura Thrower | 7/10 | 5706 days | 3% |
| John & Lorraine | 5/10 | 5711 days | 2% |
| Coral Last | 8/10 | 5718 days | 3% |
| Marquardt and Bernd | 8/10 | 5718 days | 3% |
| Dennis McKrearty | 5/10 | 5718 days | 2% |
| Sue Top | 8/10 | 5719 days | 3% |
| Mikel Bruijnaers | 8/10 | 5720 days | 3% |
| Matthias Joos | 8/10 | 5721 days | 3% |
| albertisa | 2/10 | 5732 days | 1% |
| Nicolas | 8/10 | 5733 days | 3% |
| Berger | 7/10 | 5736 days | 3% |
| Peter & Margo Boullin | 6/10 | 5740 days | 3% |
| Dieter Uhlmann | 3/10 | 5743 days | 2% |
| Walter Peters | 1/10 | 5744 days | 1% |
| Schunanu | 5/10 | 5746 days | 2% |
| Andy | 7/10 | 5747 days | 3% |
| Rob | 7/10 | 5747 days | 3% |
| Harriet Banes | 7/10 | 5751 days | 3% |
| Gillian de Vries | 6/10 | 5753 days | 3% |
| Robert Haidt | 7/10 | 5753 days | 3% |
| John Allen | 9/10 | 5755 days | 3% |
| Friedli Manuela | 8/10 | 5755 days | 3% |
| Kiefer Osterrieder | 4/10 | 5755 days | 2% |
| Georgina Davey | 5/10 | 5757 days | 2% |
| chrisnicho | 9/10 | 5760 days | 3% |
| keithakehurst | 1/10 | 5760 days | 1% |
| Liliana | 1/10 | 5791 days | 1% |
| Jill | 8/10 | 5852 days | 3% |
| nzseeman | 8/10 | 5852 days | 3% |
| juliag | 10/10 | 5883 days | 3% |
| davinia81 | 10/10 | 5883 days | 3% |
| Monica Askew | 8/10 | 6014 days | 3% |
| Wal & Lynne | 4/10 | 6026 days | 2% |
| Mr_Mal | 4/10 | 6066 days | 2% |
| marisraneth | 8/10 | 6066 days | 3% |
| Peter and Hilda | 8/10 | 6066 days | 3% |
| Risch & Seybold | 6/10 | 6079 days | 3% |
| Schumacher | 8/10 | 6084 days | 3% |
| Stephen & Emma | 5/10 | 6084 days | 2% |
| Benedict Fluthman | 6/10 | 6087 days | 3% |
| Jonathan Martin | 6/10 | 6100 days | 3% |
| Susanne Strassmann | 7/10 | 6103 days | 3% |
| David | 7/10 | 6104 days | 3% |
| Dale King | 8/10 | 6106 days | 3% |
| Jobbs | 9/10 | 6106 days | 3% |
| Jann Clar | 8/10 | 6106 days | 3% |
| Luisa | 7/10 | 6107 days | 3% |
| Helen B | 9/10 | 6107 days | 3% |
| Zane Vest | 9/10 | 6118 days | 3% |
| kararina Kosten | 10/10 | 6119 days | 3% |
| Harmann Volker | 6/10 | 6119 days | 3% |
| Hans Weiss | 7/10 | 6123 days | 3% |
| Nick | 8/10 | 6124 days | 3% |
| Ines Diana | 6/10 | 6124 days | 3% |
| olafrick | 9/10 | 6125 days | 3% |
| Iwan Jones | 2/10 | 6125 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 6134 days | 3% |
| Catherine Clavel | 8/10 | 6134 days | 3% |
| John Borneman | 9/10 | 6142 days | 3% |
| Florian Knoepfel | 8/10 | 6145 days | 3% |
| sophiep | 8/10 | 6171 days | 3% |
| Mike | 7/10 | 6171 days | 3% |
| carsteng | 8/10 | 6181 days | 3% |
| alasiac | 10/10 | 6187 days | 3% |
| Gary Brown | 7/10 | 6189 days | 3% |
| Aart Van Nooy | 5/10 | 6194 days | 2% |
| Mark Jenkins | 8/10 | 6195 days | 3% |
| Dan Mair | 7/10 | 6198 days | 3% |
| Alan Riley | 8/10 | 6199 days | 3% |
| Ann Riley | 8/10 | 6199 days | 3% |
| Graham Butt | 8/10 | 6210 days | 3% |
| Tillener | 8/10 | 6213 days | 3% |
| suemarieUK | 2/10 | 6217 days | 1% |
| BVanW | 6/10 | 6423 days | 3% |
| TomM | 10/10 | 6423 days | 3% |
| jenniferk | 10/10 | 6431 days | 3% |
| Katy1 | 8/10 | 6433 days | 3% |
| OdiliaF | 6/10 | 6450 days | 3% |
| amyd | 10/10 | 6462 days | 3% |
| JuliaG1 | 2/10 | 6464 days | 1% |
| Ed | 8/10 | 6468 days | 3% |
| marcusr | 9/10 | 6473 days | 3% |
| John | 5/10 | 6473 days | 2% |
| Visken | 7/10 | 6475 days | 3% |
| Marc | 8/10 | 6496 days | 3% |
| David | 9/10 | 6496 days | 3% |
| Kelly | 7/10 | 6497 days | 3% |
| Rob | 6/10 | 6507 days | 3% |
| David | 6/10 | 6545 days | 3% |
| Maggie | 8/10 | 6549 days | 3% |
| Brent | 10/10 | 6621 days | 3% |
| Jennifer | 7/10 | 6667 days | 3% |
| Alex and Thomas | 7/10 | 6808 days | 3% |
| Linda and Peter | 8/10 | 6810 days | 3% |
| Kathy Hawey | 6/10 | 6830 days | 3% |
| Helle and Ivan | 5/10 | 6835 days | 2% |
| Giles | 6/10 | 6902 days | 3% |
| Roman | 6/10 | 6902 days | 3% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.95% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 47 days. The Mighty Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.89% |
| 198 | -3.91% |
| 199 | -3.93% |
| 200 | -3.95% |
| 201 | -3.97% |
| 202 | -3.99% |
| 203 | -4.01% |
| … | … |
Balancing Adjustment
19.04% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
73%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.