G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
265 Valid Reviews
The Mighty Campervans experience has a total of 271 reviews. There are 265 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 265 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 25 |
|
9% |
65.43% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.43% and is based on 265 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 265 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
59.65%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Reinier Hartog | 1/10 | 525 days | 100% |
| Julie Thieke | 1/10 | 922 days | 61% |
| Brinic | 6/10 | 1044 days | 100% |
| Steven | 1/10 | 1106 days | 41% |
| Zerbinati | 4/10 | 1348 days | 34% |
| Peter Potaka | 4/10 | 1804 days | 9% |
| Sharalyn Du Plessis | 9/10 | 2047 days | 13% |
| Gina DAVIS | 8/10 | 2322 days | 11% |
| Sheryl Cassity | 4/10 | 2322 days | 7% |
| Laura | 1/10 | 2323 days | 5% |
| Anthea Collazo | 5/10 | 2351 days | 9% |
| Alan Barton | 6/10 | 2351 days | 10% |
| Stephan | 1/10 | 2352 days | 4% |
| israel martinez fernandez | 8/10 | 2382 days | 11% |
| chin wan teng chin | 2/10 | 2414 days | 5% |
| Kelvin Smith | 8/10 | 2474 days | 10% |
| Jun Lim | 9/10 | 2475 days | 11% |
| James Farrawell | 10/10 | 2504 days | 11% |
| Mohamad Faeez Razali | 9/10 | 2535 days | 10% |
| B.L | 4/10 | 2628 days | 6% |
| kim thomas | 3/10 | 2657 days | 5% |
| russell lancaster | 8/10 | 2657 days | 9% |
| James Knipe | 1/10 | 2689 days | 4% |
| Ruth Lester | 4/10 | 2716 days | 6% |
| robert morse | 8/10 | 2716 days | 9% |
| Tac | 4/10 | 2717 days | 6% |
| Lee Summers | 4/10 | 2717 days | 6% |
| Mikel Artola | 8/10 | 2747 days | 9% |
| Ronny Etzion | 8/10 | 2747 days | 9% |
| Scrumpy | 1/10 | 2747 days | 4% |
| Anders Knutsson | 1/10 | 2747 days | 4% |
| Gerrida Coetsee | 9/10 | 2778 days | 9% |
| Clare Moody | 8/10 | 2778 days | 9% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2779 days | 4% |
| Rene Reich | 8/10 | 2808 days | 9% |
| Luis Ruiz | 1/10 | 2808 days | 3% |
| Abdul Hafiz Mohamed | 8/10 | 2808 days | 9% |
| Frans Buissink | 8/10 | 2839 days | 8% |
| Kristoffer Israel | 10/10 | 2839 days | 9% |
| Susan Turnbull | 9/10 | 2839 days | 9% |
| Kristin | 3/10 | 2840 days | 5% |
| Peter Kennedy | 7/10 | 2869 days | 8% |
| Guru Prasad | 4/10 | 2869 days | 5% |
| Esther Sun | 9/10 | 2992 days | 8% |
| Elise Clark | 10/10 | 2992 days | 8% |
| Leigh Harris | 8/10 | 3022 days | 7% |
| Rich and Becky | 1/10 | 3023 days | 3% |
| Siti Sarah Salleh | 9/10 | 3053 days | 7% |
| Anonymous | 1/10 | 3054 days | 3% |
| Chris Persen | 3/10 | 3081 days | 4% |
| Graham Hook | 9/10 | 3112 days | 7% |
| Aisyah paramacitra | 9/10 | 3143 days | 7% |
| Daniel Jervis | 10/10 | 3143 days | 7% |
| Jelena Manojlovic | 1/10 | 3143 days | 3% |
| Marc Herrmann | 9/10 | 3173 days | 7% |
| Challin Meink | 2/10 | 3173 days | 3% |
| Eva Pospisilova | 10/10 | 3204 days | 7% |
| Guy Florack | 1/10 | 3205 days | 3% |
| Ben Stiller | 8/10 | 3234 days | 6% |
| Aizat Kassim | 8/10 | 3234 days | 6% |
| Adeline Ang | 7/10 | 3357 days | 5% |
| Alex Benham | 9/10 | 3387 days | 5% |
| Sandy Kent | 3/10 | 3387 days | 3% |
| Harald Ludtke | 8/10 | 3411 days | 5% |
| Debbie Elliott-Kelm | 9/10 | 3418 days | 5% |
| Bill Butler | 8/10 | 3418 days | 5% |
| Klaus | 7/10 | 3421 days | 5% |
| Solvejg Bjerg | 5/10 | 3429 days | 4% |
| Joel and Flora Holzer | 7/10 | 3433 days | 5% |
| Gregory Wieman | 9/10 | 3446 days | 5% |
| EMILIO MARTINEZ | 3/10 | 3477 days | 3% |
| Lynne Hamilton | 8/10 | 3477 days | 5% |
| Marian Taylor | 6/10 | 3477 days | 4% |
| Luuk Kienhorst | 7/10 | 3498 days | 4% |
| Ane Pujol | 7/10 | 3499 days | 4% |
| Declan McNeaney | 8/10 | 3508 days | 5% |
| Louise Nicholls | 6/10 | 3521 days | 4% |
| Nanda Dyke | 7/10 | 3523 days | 4% |
| Sarah | 8/10 | 3534 days | 5% |
| Rogier Post | 9/10 | 3537 days | 5% |
| Daniel | 1/10 | 3538 days | 2% |
| Frank Netherlands | 3/10 | 3538 days | 2% |
| Matt Raby | 8/10 | 3541 days | 4% |
| robyn Goodin | 8/10 | 3569 days | 4% |
| Eduardo Notivol | 9/10 | 3569 days | 4% |
| Mark Lynch | 1/10 | 3599 days | 2% |
| Jamie Belisle | 8/10 | 3752 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3752 days | 3% |
| Steve Shields | 9/10 | 3752 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3771 days | 3% |
| Jill Stebbing | 9/10 | 3774 days | 3% |
| Alexandra Zwiers | 10/10 | 3780 days | 3% |
| Ron Mollica | 10/10 | 3783 days | 3% |
| Sarah Wainwright | 9/10 | 3783 days | 3% |
| Jim McClarence | 5/10 | 3783 days | 2% |
| Stephan Friedrich | 8/10 | 3801 days | 3% |
| liam thomas | 4/10 | 3812 days | 2% |
| andrea evans | 3/10 | 3812 days | 2% |
| Klaas Huis | 8/10 | 3820 days | 3% |
| Dariusz Kasperski | 9/10 | 3843 days | 3% |
| Maria Schaer | 7/10 | 3863 days | 3% |
| Andrew Patterson | 10/10 | 3874 days | 3% |
| danielle shanahan | 10/10 | 3874 days | 3% |
| CHRIS MORGAN | 7/10 | 3904 days | 2% |
| Darren Ingram | 9/10 | 3904 days | 2% |
| Rebecca Wharton | 7/10 | 4165 days | 1% |
| Alex | 8/10 | 4168 days | 1% |
| Tracy | 1/10 | 4177 days | 0% |
| Roberta Hutchins | 1/10 | 4208 days | 0% |
| Corinna Fallenbuchel | 9/10 | 4225 days | 1% |
| Sebastiaan Bouwmeester | 5/10 | 4239 days | 0% |
| Melon Lord | 5/10 | 4239 days | 0% |
| Bartlomiej Berger | 7/10 | 4245 days | 1% |
| Jess | 5/10 | 4330 days | 0% |
| Jonny Ronnblom | 4/10 | 4483 days | 2% |
| Dhyan | 3/10 | 4515 days | 1% |
| Janina Zwerver | 7/10 | 4517 days | 3% |
| Herman Schulz | 7/10 | 4517 days | 3% |
| Benjamin | 3/10 | 4542 days | 1% |
| Roland Beer | 3/10 | 4562 days | 1% |
| Alexia Greasbaum | 6/10 | 4562 days | 2% |
| Jenna Vince | 1/10 | 4666 days | 1% |
| Steve Warren | 9/10 | 4696 days | 3% |
| Roy and Julie Burgess | 8/10 | 4810 days | 3% |
| heidihigginbottom | 1/10 | 4849 days | 1% |
| J Curt Kovacs | 10/10 | 4880 days | 3% |
| Michal Maly | 7/10 | 4906 days | 3% |
| Peter Jolliffe | 5/10 | 4908 days | 2% |
| Sandra and Thomas | 8/10 | 4958 days | 3% |
| Reijenga | 4/10 | 4961 days | 2% |
| Jonathan Vondette | 9/10 | 4961 days | 3% |
| Joan and Colin Price | 3/10 | 4971 days | 1% |
| Benedicte and Mathilde Colas | 9/10 | 4973 days | 3% |
| Alexander Klein | 7/10 | 4974 days | 3% |
| Camille | 7/10 | 4975 days | 3% |
| Urs Zuercher | 8/10 | 4975 days | 3% |
| Faassen | 7/10 | 4978 days | 3% |
| Judy | 8/10 | 4979 days | 3% |
| James Darren Tennant | 9/10 | 4982 days | 3% |
| Stefan Roth | 5/10 | 4986 days | 2% |
| Clausen | 8/10 | 5238 days | 3% |
| Fleming Lauridsen | 8/10 | 5254 days | 3% |
| Volker | 7/10 | 5254 days | 3% |
| Patricia Fearon | 7/10 | 5257 days | 3% |
| Stefes Wencke | 5/10 | 5258 days | 2% |
| Sue Robertson | 7/10 | 5258 days | 3% |
| Marjolein Hartsuiker | 8/10 | 5260 days | 3% |
| Ralf Glaser | 8/10 | 5262 days | 3% |
| Ursi Meier | 8/10 | 5268 days | 3% |
| Marco Scheiber | 8/10 | 5268 days | 3% |
| Kurt & Noemi Buhler | 8/10 | 5269 days | 3% |
| Roger ter Horst | 8/10 | 5269 days | 3% |
| Gunther & Lucia | 7/10 | 5271 days | 3% |
| Ellen Jacobs | 5/10 | 5272 days | 2% |
| Patricia Motzheim | 8/10 | 5273 days | 3% |
| dierikx | 8/10 | 5274 days | 3% |
| jarvis88 | 10/10 | 5274 days | 3% |
| Chris & Susanna | 7/10 | 5337 days | 3% |
| Robert Carswell | 8/10 | 5342 days | 3% |
| Laura McCusker | 7/10 | 5352 days | 3% |
| Alberto Redner | 8/10 | 5352 days | 3% |
| Scott & Madeleine Bancroft | 9/10 | 5356 days | 3% |
| Joemcquillan | 1/10 | 5397 days | 1% |
| Sharlene | 10/10 | 5397 days | 3% |
| Anita_H | 7/10 | 5397 days | 3% |
| Therea | 9/10 | 5579 days | 3% |
| mrsmaker | 1/10 | 5580 days | 1% |
| Laura Thrower | 7/10 | 5585 days | 3% |
| John & Lorraine | 5/10 | 5590 days | 2% |
| Coral Last | 8/10 | 5597 days | 3% |
| Marquardt and Bernd | 8/10 | 5597 days | 3% |
| Dennis McKrearty | 5/10 | 5597 days | 2% |
| Sue Top | 8/10 | 5598 days | 3% |
| Mikel Bruijnaers | 8/10 | 5599 days | 3% |
| Matthias Joos | 8/10 | 5600 days | 3% |
| albertisa | 2/10 | 5611 days | 1% |
| Nicolas | 8/10 | 5612 days | 3% |
| Berger | 7/10 | 5615 days | 3% |
| Peter & Margo Boullin | 6/10 | 5619 days | 2% |
| Dieter Uhlmann | 3/10 | 5622 days | 1% |
| Walter Peters | 1/10 | 5623 days | 1% |
| Schunanu | 5/10 | 5625 days | 2% |
| Andy | 7/10 | 5626 days | 3% |
| Rob | 7/10 | 5626 days | 3% |
| Harriet Banes | 7/10 | 5630 days | 3% |
| Gillian de Vries | 6/10 | 5632 days | 2% |
| Robert Haidt | 7/10 | 5632 days | 3% |
| John Allen | 9/10 | 5634 days | 3% |
| Friedli Manuela | 8/10 | 5634 days | 3% |
| Kiefer Osterrieder | 4/10 | 5634 days | 2% |
| Georgina Davey | 5/10 | 5636 days | 2% |
| chrisnicho | 9/10 | 5639 days | 3% |
| keithakehurst | 1/10 | 5639 days | 1% |
| Liliana | 1/10 | 5670 days | 1% |
| Jill | 8/10 | 5731 days | 3% |
| nzseeman | 8/10 | 5731 days | 3% |
| juliag | 10/10 | 5762 days | 3% |
| davinia81 | 10/10 | 5762 days | 3% |
| Monica Askew | 8/10 | 5893 days | 3% |
| Wal & Lynne | 4/10 | 5905 days | 2% |
| Mr_Mal | 4/10 | 5945 days | 2% |
| marisraneth | 8/10 | 5945 days | 3% |
| Peter and Hilda | 8/10 | 5945 days | 3% |
| Risch & Seybold | 6/10 | 5958 days | 2% |
| Schumacher | 8/10 | 5963 days | 3% |
| Stephen & Emma | 5/10 | 5963 days | 2% |
| Benedict Fluthman | 6/10 | 5966 days | 2% |
| Jonathan Martin | 6/10 | 5979 days | 2% |
| Susanne Strassmann | 7/10 | 5982 days | 3% |
| David | 7/10 | 5983 days | 3% |
| Dale King | 8/10 | 5985 days | 3% |
| Jobbs | 9/10 | 5985 days | 3% |
| Jann Clar | 8/10 | 5985 days | 3% |
| Luisa | 7/10 | 5986 days | 3% |
| Helen B | 9/10 | 5986 days | 3% |
| Zane Vest | 9/10 | 5997 days | 3% |
| kararina Kosten | 10/10 | 5998 days | 3% |
| Harmann Volker | 6/10 | 5998 days | 2% |
| Hans Weiss | 7/10 | 6002 days | 3% |
| Nick | 8/10 | 6003 days | 3% |
| Ines Diana | 6/10 | 6003 days | 2% |
| olafrick | 9/10 | 6004 days | 3% |
| Iwan Jones | 2/10 | 6004 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 6013 days | 3% |
| Catherine Clavel | 8/10 | 6013 days | 3% |
| John Borneman | 9/10 | 6021 days | 3% |
| Florian Knoepfel | 8/10 | 6024 days | 3% |
| sophiep | 8/10 | 6050 days | 3% |
| Mike | 7/10 | 6050 days | 3% |
| carsteng | 8/10 | 6060 days | 3% |
| alasiac | 10/10 | 6066 days | 3% |
| Gary Brown | 7/10 | 6068 days | 3% |
| Aart Van Nooy | 5/10 | 6073 days | 2% |
| Mark Jenkins | 8/10 | 6074 days | 3% |
| Dan Mair | 7/10 | 6077 days | 3% |
| Alan Riley | 8/10 | 6078 days | 3% |
| Ann Riley | 8/10 | 6078 days | 3% |
| Graham Butt | 8/10 | 6089 days | 3% |
| Tillener | 8/10 | 6092 days | 3% |
| suemarieUK | 2/10 | 6096 days | 1% |
| BVanW | 6/10 | 6302 days | 2% |
| TomM | 10/10 | 6302 days | 3% |
| jenniferk | 10/10 | 6310 days | 3% |
| Katy1 | 8/10 | 6312 days | 3% |
| OdiliaF | 6/10 | 6329 days | 2% |
| amyd | 10/10 | 6341 days | 3% |
| JuliaG1 | 2/10 | 6343 days | 1% |
| Ed | 8/10 | 6346 days | 3% |
| marcusr | 9/10 | 6351 days | 3% |
| John | 5/10 | 6351 days | 2% |
| Visken | 7/10 | 6353 days | 3% |
| Marc | 8/10 | 6374 days | 3% |
| David | 9/10 | 6374 days | 3% |
| Kelly | 7/10 | 6376 days | 3% |
| Rob | 6/10 | 6385 days | 2% |
| David | 6/10 | 6423 days | 2% |
| Maggie | 8/10 | 6428 days | 3% |
| Brent | 10/10 | 6500 days | 3% |
| Jennifer | 7/10 | 6545 days | 3% |
| Alex and Thomas | 7/10 | 6687 days | 3% |
| Linda and Peter | 8/10 | 6689 days | 3% |
| Kathy Hawey | 6/10 | 6709 days | 2% |
| Helle and Ivan | 5/10 | 6714 days | 2% |
| Giles | 6/10 | 6781 days | 2% |
| Roman | 6/10 | 6781 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.00% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 125 days. The Mighty Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -1.97% |
| 198 | -1.98% |
| 199 | -1.99% |
| 200 | -2.00% |
| 201 | -2.01% |
| 202 | -2.02% |
| 203 | -2.03% |
| … | … |
Balancing Adjustment
18.29% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.