G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
265 Valid Reviews
The Mighty Campervans experience has a total of 271 reviews. There are 265 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 265 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 25 |
|
9% |
65.43% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.43% and is based on 265 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 265 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
60.49%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Reinier Hartog | 1/10 | 626 days | 100% |
| Julie Thieke | 1/10 | 1023 days | 54% |
| Brinic | 6/10 | 1145 days | 86% |
| Steven | 1/10 | 1207 days | 34% |
| Zerbinati | 4/10 | 1449 days | 27% |
| Peter Potaka | 4/10 | 1905 days | 10% |
| Sharalyn Du Plessis | 9/10 | 2148 days | 14% |
| Gina DAVIS | 8/10 | 2423 days | 12% |
| Sheryl Cassity | 4/10 | 2423 days | 8% |
| Laura | 1/10 | 2424 days | 5% |
| Anthea Collazo | 5/10 | 2452 days | 9% |
| Alan Barton | 6/10 | 2452 days | 10% |
| Stephan | 1/10 | 2453 days | 5% |
| israel martinez fernandez | 8/10 | 2483 days | 11% |
| chin wan teng chin | 2/10 | 2515 days | 5% |
| Kelvin Smith | 8/10 | 2575 days | 11% |
| Jun Lim | 9/10 | 2576 days | 11% |
| James Farrawell | 10/10 | 2605 days | 11% |
| Mohamad Faeez Razali | 9/10 | 2636 days | 11% |
| B.L | 4/10 | 2729 days | 7% |
| kim thomas | 3/10 | 2758 days | 5% |
| russell lancaster | 8/10 | 2758 days | 10% |
| James Knipe | 1/10 | 2790 days | 4% |
| Ruth Lester | 4/10 | 2817 days | 6% |
| robert morse | 8/10 | 2817 days | 9% |
| Tac | 4/10 | 2818 days | 6% |
| Lee Summers | 4/10 | 2818 days | 6% |
| Mikel Artola | 8/10 | 2848 days | 9% |
| Ronny Etzion | 8/10 | 2848 days | 9% |
| Scrumpy | 1/10 | 2848 days | 4% |
| Anders Knutsson | 1/10 | 2848 days | 4% |
| Gerrida Coetsee | 9/10 | 2879 days | 9% |
| Clare Moody | 8/10 | 2879 days | 9% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2880 days | 4% |
| Rene Reich | 8/10 | 2909 days | 9% |
| Luis Ruiz | 1/10 | 2909 days | 4% |
| Abdul Hafiz Mohamed | 8/10 | 2909 days | 9% |
| Frans Buissink | 8/10 | 2940 days | 9% |
| Kristoffer Israel | 10/10 | 2940 days | 9% |
| Susan Turnbull | 9/10 | 2940 days | 9% |
| Kristin | 3/10 | 2941 days | 5% |
| Peter Kennedy | 7/10 | 2970 days | 8% |
| Guru Prasad | 4/10 | 2970 days | 6% |
| Esther Sun | 9/10 | 3093 days | 8% |
| Elise Clark | 10/10 | 3093 days | 8% |
| Leigh Harris | 8/10 | 3123 days | 7% |
| Rich and Becky | 1/10 | 3124 days | 3% |
| Siti Sarah Salleh | 9/10 | 3154 days | 7% |
| Anonymous | 1/10 | 3155 days | 3% |
| Chris Persen | 3/10 | 3182 days | 4% |
| Graham Hook | 9/10 | 3213 days | 7% |
| Aisyah paramacitra | 9/10 | 3244 days | 7% |
| Daniel Jervis | 10/10 | 3244 days | 7% |
| Jelena Manojlovic | 1/10 | 3244 days | 3% |
| Marc Herrmann | 9/10 | 3274 days | 7% |
| Challin Meink | 2/10 | 3274 days | 3% |
| Eva Pospisilova | 10/10 | 3305 days | 7% |
| Guy Florack | 1/10 | 3306 days | 3% |
| Ben Stiller | 8/10 | 3335 days | 6% |
| Aizat Kassim | 8/10 | 3335 days | 6% |
| Adeline Ang | 7/10 | 3458 days | 5% |
| Alex Benham | 9/10 | 3488 days | 5% |
| Sandy Kent | 3/10 | 3488 days | 3% |
| Harald Ludtke | 8/10 | 3512 days | 5% |
| Debbie Elliott-Kelm | 9/10 | 3519 days | 5% |
| Bill Butler | 8/10 | 3519 days | 5% |
| Klaus | 7/10 | 3522 days | 5% |
| Solvejg Bjerg | 5/10 | 3530 days | 4% |
| Joel and Flora Holzer | 7/10 | 3534 days | 5% |
| Gregory Wieman | 9/10 | 3547 days | 5% |
| EMILIO MARTINEZ | 3/10 | 3578 days | 3% |
| Lynne Hamilton | 8/10 | 3578 days | 5% |
| Marian Taylor | 6/10 | 3578 days | 4% |
| Luuk Kienhorst | 7/10 | 3599 days | 4% |
| Ane Pujol | 7/10 | 3600 days | 4% |
| Declan McNeaney | 8/10 | 3609 days | 5% |
| Louise Nicholls | 6/10 | 3622 days | 4% |
| Nanda Dyke | 7/10 | 3624 days | 4% |
| Sarah | 8/10 | 3635 days | 4% |
| Rogier Post | 9/10 | 3638 days | 4% |
| Daniel | 1/10 | 3639 days | 2% |
| Frank Netherlands | 3/10 | 3639 days | 2% |
| Matt Raby | 8/10 | 3642 days | 4% |
| robyn Goodin | 8/10 | 3670 days | 4% |
| Eduardo Notivol | 9/10 | 3670 days | 4% |
| Mark Lynch | 1/10 | 3700 days | 2% |
| Jamie Belisle | 8/10 | 3853 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3853 days | 3% |
| Steve Shields | 9/10 | 3853 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3872 days | 3% |
| Jill Stebbing | 9/10 | 3875 days | 3% |
| Alexandra Zwiers | 10/10 | 3881 days | 3% |
| Ron Mollica | 10/10 | 3884 days | 3% |
| Sarah Wainwright | 9/10 | 3884 days | 3% |
| Jim McClarence | 5/10 | 3884 days | 2% |
| Stephan Friedrich | 8/10 | 3902 days | 3% |
| liam thomas | 4/10 | 3913 days | 2% |
| andrea evans | 3/10 | 3913 days | 1% |
| Klaas Huis | 8/10 | 3921 days | 3% |
| Dariusz Kasperski | 9/10 | 3944 days | 3% |
| Maria Schaer | 7/10 | 3964 days | 2% |
| Andrew Patterson | 10/10 | 3975 days | 2% |
| danielle shanahan | 10/10 | 3975 days | 2% |
| CHRIS MORGAN | 7/10 | 4005 days | 2% |
| Darren Ingram | 9/10 | 4005 days | 2% |
| Rebecca Wharton | 7/10 | 4266 days | 0% |
| Alex | 8/10 | 4269 days | 0% |
| Tracy | 1/10 | 4278 days | 0% |
| Roberta Hutchins | 1/10 | 4309 days | 0% |
| Corinna Fallenbuchel | 9/10 | 4326 days | 0% |
| Sebastiaan Bouwmeester | 5/10 | 4340 days | 0% |
| Melon Lord | 5/10 | 4340 days | 0% |
| Bartlomiej Berger | 7/10 | 4346 days | 0% |
| Jess | 5/10 | 4431 days | 2% |
| Jonny Ronnblom | 4/10 | 4584 days | 2% |
| Dhyan | 3/10 | 4616 days | 2% |
| Janina Zwerver | 7/10 | 4618 days | 3% |
| Herman Schulz | 7/10 | 4618 days | 3% |
| Benjamin | 3/10 | 4643 days | 2% |
| Roland Beer | 3/10 | 4663 days | 2% |
| Alexia Greasbaum | 6/10 | 4663 days | 3% |
| Jenna Vince | 1/10 | 4767 days | 1% |
| Steve Warren | 9/10 | 4797 days | 3% |
| Roy and Julie Burgess | 8/10 | 4911 days | 3% |
| heidihigginbottom | 1/10 | 4950 days | 1% |
| J Curt Kovacs | 10/10 | 4981 days | 3% |
| Michal Maly | 7/10 | 5007 days | 3% |
| Peter Jolliffe | 5/10 | 5009 days | 2% |
| Sandra and Thomas | 8/10 | 5059 days | 3% |
| Reijenga | 4/10 | 5062 days | 2% |
| Jonathan Vondette | 9/10 | 5062 days | 3% |
| Joan and Colin Price | 3/10 | 5072 days | 2% |
| Benedicte and Mathilde Colas | 9/10 | 5074 days | 3% |
| Alexander Klein | 7/10 | 5075 days | 3% |
| Camille | 7/10 | 5076 days | 3% |
| Urs Zuercher | 8/10 | 5076 days | 3% |
| Faassen | 7/10 | 5079 days | 3% |
| Judy | 8/10 | 5080 days | 3% |
| James Darren Tennant | 9/10 | 5083 days | 3% |
| Stefan Roth | 5/10 | 5087 days | 2% |
| Clausen | 8/10 | 5339 days | 3% |
| Fleming Lauridsen | 8/10 | 5355 days | 3% |
| Volker | 7/10 | 5355 days | 3% |
| Patricia Fearon | 7/10 | 5358 days | 3% |
| Stefes Wencke | 5/10 | 5359 days | 2% |
| Sue Robertson | 7/10 | 5359 days | 3% |
| Marjolein Hartsuiker | 8/10 | 5361 days | 3% |
| Ralf Glaser | 8/10 | 5363 days | 3% |
| Ursi Meier | 8/10 | 5369 days | 3% |
| Marco Scheiber | 8/10 | 5369 days | 3% |
| Kurt & Noemi Buhler | 8/10 | 5370 days | 3% |
| Roger ter Horst | 8/10 | 5370 days | 3% |
| Gunther & Lucia | 7/10 | 5372 days | 3% |
| Ellen Jacobs | 5/10 | 5373 days | 2% |
| Patricia Motzheim | 8/10 | 5374 days | 3% |
| dierikx | 8/10 | 5375 days | 3% |
| jarvis88 | 10/10 | 5375 days | 3% |
| Chris & Susanna | 7/10 | 5438 days | 3% |
| Robert Carswell | 8/10 | 5443 days | 3% |
| Laura McCusker | 7/10 | 5453 days | 3% |
| Alberto Redner | 8/10 | 5453 days | 3% |
| Scott & Madeleine Bancroft | 9/10 | 5457 days | 3% |
| Joemcquillan | 1/10 | 5498 days | 1% |
| Sharlene | 10/10 | 5498 days | 3% |
| Anita_H | 7/10 | 5498 days | 3% |
| Therea | 9/10 | 5680 days | 3% |
| mrsmaker | 1/10 | 5681 days | 1% |
| Laura Thrower | 7/10 | 5686 days | 3% |
| John & Lorraine | 5/10 | 5691 days | 2% |
| Coral Last | 8/10 | 5698 days | 3% |
| Marquardt and Bernd | 8/10 | 5698 days | 3% |
| Dennis McKrearty | 5/10 | 5698 days | 2% |
| Sue Top | 8/10 | 5699 days | 3% |
| Mikel Bruijnaers | 8/10 | 5700 days | 3% |
| Matthias Joos | 8/10 | 5701 days | 3% |
| albertisa | 2/10 | 5712 days | 1% |
| Nicolas | 8/10 | 5713 days | 3% |
| Berger | 7/10 | 5716 days | 3% |
| Peter & Margo Boullin | 6/10 | 5720 days | 3% |
| Dieter Uhlmann | 3/10 | 5723 days | 2% |
| Walter Peters | 1/10 | 5724 days | 1% |
| Schunanu | 5/10 | 5726 days | 2% |
| Andy | 7/10 | 5727 days | 3% |
| Rob | 7/10 | 5727 days | 3% |
| Harriet Banes | 7/10 | 5731 days | 3% |
| Gillian de Vries | 6/10 | 5733 days | 3% |
| Robert Haidt | 7/10 | 5733 days | 3% |
| John Allen | 9/10 | 5735 days | 3% |
| Friedli Manuela | 8/10 | 5735 days | 3% |
| Kiefer Osterrieder | 4/10 | 5735 days | 2% |
| Georgina Davey | 5/10 | 5737 days | 2% |
| chrisnicho | 9/10 | 5740 days | 3% |
| keithakehurst | 1/10 | 5740 days | 1% |
| Liliana | 1/10 | 5771 days | 1% |
| Jill | 8/10 | 5832 days | 3% |
| nzseeman | 8/10 | 5832 days | 3% |
| juliag | 10/10 | 5863 days | 3% |
| davinia81 | 10/10 | 5863 days | 3% |
| Monica Askew | 8/10 | 5994 days | 3% |
| Wal & Lynne | 4/10 | 6006 days | 2% |
| Mr_Mal | 4/10 | 6046 days | 2% |
| marisraneth | 8/10 | 6046 days | 3% |
| Peter and Hilda | 8/10 | 6046 days | 3% |
| Risch & Seybold | 6/10 | 6059 days | 3% |
| Schumacher | 8/10 | 6064 days | 3% |
| Stephen & Emma | 5/10 | 6064 days | 2% |
| Benedict Fluthman | 6/10 | 6067 days | 3% |
| Jonathan Martin | 6/10 | 6080 days | 3% |
| Susanne Strassmann | 7/10 | 6083 days | 3% |
| David | 7/10 | 6084 days | 3% |
| Dale King | 8/10 | 6086 days | 3% |
| Jobbs | 9/10 | 6086 days | 3% |
| Jann Clar | 8/10 | 6086 days | 3% |
| Luisa | 7/10 | 6087 days | 3% |
| Helen B | 9/10 | 6087 days | 3% |
| Zane Vest | 9/10 | 6098 days | 3% |
| kararina Kosten | 10/10 | 6099 days | 3% |
| Harmann Volker | 6/10 | 6099 days | 3% |
| Hans Weiss | 7/10 | 6103 days | 3% |
| Nick | 8/10 | 6104 days | 3% |
| Ines Diana | 6/10 | 6104 days | 3% |
| olafrick | 9/10 | 6105 days | 3% |
| Iwan Jones | 2/10 | 6105 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 6114 days | 3% |
| Catherine Clavel | 8/10 | 6114 days | 3% |
| John Borneman | 9/10 | 6122 days | 3% |
| Florian Knoepfel | 8/10 | 6125 days | 3% |
| sophiep | 8/10 | 6151 days | 3% |
| Mike | 7/10 | 6151 days | 3% |
| carsteng | 8/10 | 6161 days | 3% |
| alasiac | 10/10 | 6167 days | 3% |
| Gary Brown | 7/10 | 6169 days | 3% |
| Aart Van Nooy | 5/10 | 6174 days | 2% |
| Mark Jenkins | 8/10 | 6175 days | 3% |
| Dan Mair | 7/10 | 6178 days | 3% |
| Alan Riley | 8/10 | 6179 days | 3% |
| Ann Riley | 8/10 | 6179 days | 3% |
| Graham Butt | 8/10 | 6190 days | 3% |
| Tillener | 8/10 | 6193 days | 3% |
| suemarieUK | 2/10 | 6197 days | 1% |
| BVanW | 6/10 | 6403 days | 3% |
| TomM | 10/10 | 6403 days | 3% |
| jenniferk | 10/10 | 6411 days | 3% |
| Katy1 | 8/10 | 6413 days | 3% |
| OdiliaF | 6/10 | 6430 days | 3% |
| amyd | 10/10 | 6442 days | 3% |
| JuliaG1 | 2/10 | 6444 days | 1% |
| Ed | 8/10 | 6447 days | 3% |
| marcusr | 9/10 | 6452 days | 3% |
| John | 5/10 | 6452 days | 2% |
| Visken | 7/10 | 6454 days | 3% |
| Marc | 8/10 | 6475 days | 3% |
| David | 9/10 | 6475 days | 3% |
| Kelly | 7/10 | 6477 days | 3% |
| Rob | 6/10 | 6486 days | 3% |
| David | 6/10 | 6524 days | 3% |
| Maggie | 8/10 | 6529 days | 3% |
| Brent | 10/10 | 6601 days | 3% |
| Jennifer | 7/10 | 6646 days | 3% |
| Alex and Thomas | 7/10 | 6788 days | 3% |
| Linda and Peter | 8/10 | 6790 days | 3% |
| Kathy Hawey | 6/10 | 6810 days | 3% |
| Helle and Ivan | 5/10 | 6815 days | 2% |
| Giles | 6/10 | 6882 days | 3% |
| Roman | 6/10 | 6882 days | 3% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.66% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 57 days. The Mighty Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.60% |
| 198 | -3.62% |
| 199 | -3.64% |
| 200 | -3.66% |
| 201 | -3.68% |
| 202 | -3.70% |
| 203 | -3.71% |
| … | … |
Balancing Adjustment
18.95% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
73%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.