Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
265 Valid Reviews
The Mighty Campervans experience has a total of 271 reviews. There are 265 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 265 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 25 |
|
9% |
65.43% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.43% and is based on 265 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 265 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
58.39%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Reinier Hartog | 1/10 | 344 days | 76% |
| Julie Thieke | 1/10 | 741 days | 56% |
| Brinic | 6/10 | 863 days | 100% |
| Steven | 1/10 | 925 days | 42% |
| Zerbinati | 4/10 | 1167 days | 39% |
| Peter Potaka | 4/10 | 1623 days | 10% |
| Sharalyn Du Plessis | 9/10 | 1866 days | 10% |
| Gina DAVIS | 8/10 | 2141 days | 9% |
| Sheryl Cassity | 4/10 | 2141 days | 6% |
| Laura | 1/10 | 2142 days | 4% |
| Anthea Collazo | 5/10 | 2170 days | 7% |
| Alan Barton | 6/10 | 2170 days | 7% |
| Stephan | 1/10 | 2171 days | 4% |
| israel martinez fernandez | 8/10 | 2201 days | 8% |
| chin wan teng chin | 2/10 | 2233 days | 4% |
| Kelvin Smith | 8/10 | 2293 days | 8% |
| Jun Lim | 9/10 | 2294 days | 8% |
| James Farrawell | 10/10 | 2323 days | 8% |
| Mohamad Faeez Razali | 9/10 | 2354 days | 8% |
| B.L | 4/10 | 2447 days | 5% |
| kim thomas | 3/10 | 2476 days | 4% |
| russell lancaster | 8/10 | 2476 days | 7% |
| James Knipe | 1/10 | 2508 days | 3% |
| Ruth Lester | 4/10 | 2535 days | 5% |
| robert morse | 8/10 | 2535 days | 7% |
| Tac | 4/10 | 2536 days | 5% |
| Lee Summers | 4/10 | 2536 days | 5% |
| Mikel Artola | 8/10 | 2566 days | 7% |
| Ronny Etzion | 8/10 | 2566 days | 7% |
| Scrumpy | 1/10 | 2566 days | 3% |
| Anders Knutsson | 1/10 | 2566 days | 3% |
| Gerrida Coetsee | 9/10 | 2597 days | 7% |
| Clare Moody | 8/10 | 2597 days | 7% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2598 days | 3% |
| Rene Reich | 8/10 | 2627 days | 7% |
| Luis Ruiz | 1/10 | 2627 days | 3% |
| Abdul Hafiz Mohamed | 8/10 | 2627 days | 7% |
| Frans Buissink | 8/10 | 2658 days | 7% |
| Kristoffer Israel | 10/10 | 2658 days | 7% |
| Susan Turnbull | 9/10 | 2658 days | 7% |
| Kristin | 3/10 | 2659 days | 4% |
| Peter Kennedy | 7/10 | 2688 days | 6% |
| Guru Prasad | 4/10 | 2688 days | 4% |
| Esther Sun | 9/10 | 2811 days | 6% |
| Elise Clark | 10/10 | 2811 days | 6% |
| Leigh Harris | 8/10 | 2841 days | 6% |
| Rich and Becky | 1/10 | 2842 days | 2% |
| Siti Sarah Salleh | 9/10 | 2872 days | 6% |
| Anonymous | 1/10 | 2873 days | 2% |
| Chris Persen | 3/10 | 2900 days | 3% |
| Graham Hook | 9/10 | 2931 days | 6% |
| Aisyah paramacitra | 9/10 | 2962 days | 6% |
| Daniel Jervis | 10/10 | 2962 days | 6% |
| Jelena Manojlovic | 1/10 | 2962 days | 2% |
| Marc Herrmann | 9/10 | 2992 days | 5% |
| Challin Meink | 2/10 | 2992 days | 2% |
| Eva Pospisilova | 10/10 | 3023 days | 5% |
| Guy Florack | 1/10 | 3024 days | 2% |
| Ben Stiller | 8/10 | 3053 days | 5% |
| Aizat Kassim | 8/10 | 3053 days | 5% |
| Adeline Ang | 7/10 | 3176 days | 4% |
| Alex Benham | 9/10 | 3206 days | 5% |
| Sandy Kent | 3/10 | 3206 days | 2% |
| Harald Ludtke | 8/10 | 3230 days | 4% |
| Debbie Elliott-Kelm | 9/10 | 3237 days | 4% |
| Bill Butler | 8/10 | 3237 days | 4% |
| Klaus | 7/10 | 3240 days | 4% |
| Solvejg Bjerg | 5/10 | 3248 days | 3% |
| Joel and Flora Holzer | 7/10 | 3252 days | 4% |
| Gregory Wieman | 9/10 | 3265 days | 4% |
| EMILIO MARTINEZ | 3/10 | 3296 days | 2% |
| Lynne Hamilton | 8/10 | 3296 days | 4% |
| Marian Taylor | 6/10 | 3296 days | 4% |
| Luuk Kienhorst | 7/10 | 3317 days | 4% |
| Ane Pujol | 7/10 | 3318 days | 4% |
| Declan McNeaney | 8/10 | 3327 days | 4% |
| Louise Nicholls | 6/10 | 3340 days | 3% |
| Nanda Dyke | 7/10 | 3342 days | 4% |
| Sarah | 8/10 | 3353 days | 4% |
| Rogier Post | 9/10 | 3356 days | 4% |
| Daniel | 1/10 | 3357 days | 2% |
| Frank Netherlands | 3/10 | 3357 days | 2% |
| Matt Raby | 8/10 | 3360 days | 4% |
| robyn Goodin | 8/10 | 3388 days | 4% |
| Eduardo Notivol | 9/10 | 3388 days | 4% |
| Mark Lynch | 1/10 | 3418 days | 2% |
| Jamie Belisle | 8/10 | 3571 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3571 days | 3% |
| Steve Shields | 9/10 | 3571 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3590 days | 3% |
| Jill Stebbing | 9/10 | 3593 days | 3% |
| Alexandra Zwiers | 10/10 | 3599 days | 3% |
| Ron Mollica | 10/10 | 3602 days | 3% |
| Sarah Wainwright | 9/10 | 3602 days | 3% |
| Jim McClarence | 5/10 | 3602 days | 2% |
| Stephan Friedrich | 8/10 | 3620 days | 3% |
| liam thomas | 4/10 | 3631 days | 2% |
| andrea evans | 3/10 | 3631 days | 2% |
| Klaas Huis | 8/10 | 3639 days | 3% |
| Dariusz Kasperski | 9/10 | 3662 days | 3% |
| Maria Schaer | 7/10 | 3682 days | 3% |
| Andrew Patterson | 10/10 | 3693 days | 3% |
| danielle shanahan | 10/10 | 3693 days | 3% |
| CHRIS MORGAN | 7/10 | 3723 days | 2% |
| Darren Ingram | 9/10 | 3723 days | 3% |
| Rebecca Wharton | 7/10 | 3984 days | 1% |
| Alex | 8/10 | 3987 days | 1% |
| Tracy | 1/10 | 3996 days | 1% |
| Roberta Hutchins | 1/10 | 4027 days | 1% |
| Corinna Fallenbuchel | 9/10 | 4044 days | 1% |
| Sebastiaan Bouwmeester | 5/10 | 4058 days | 1% |
| Melon Lord | 5/10 | 4058 days | 1% |
| Bartlomiej Berger | 7/10 | 4064 days | 1% |
| Jess | 5/10 | 4149 days | 1% |
| Jonny Ronnblom | 4/10 | 4302 days | 0% |
| Dhyan | 3/10 | 4334 days | 0% |
| Janina Zwerver | 7/10 | 4336 days | 0% |
| Herman Schulz | 7/10 | 4336 days | 0% |
| Benjamin | 3/10 | 4361 days | 0% |
| Roland Beer | 3/10 | 4381 days | 1% |
| Alexia Greasbaum | 6/10 | 4381 days | 2% |
| Jenna Vince | 1/10 | 4485 days | 1% |
| Steve Warren | 9/10 | 4515 days | 2% |
| Roy and Julie Burgess | 8/10 | 4629 days | 2% |
| heidihigginbottom | 1/10 | 4668 days | 1% |
| J Curt Kovacs | 10/10 | 4699 days | 2% |
| Michal Maly | 7/10 | 4725 days | 2% |
| Peter Jolliffe | 5/10 | 4727 days | 1% |
| Sandra and Thomas | 8/10 | 4777 days | 2% |
| Reijenga | 4/10 | 4780 days | 1% |
| Jonathan Vondette | 9/10 | 4780 days | 2% |
| Joan and Colin Price | 3/10 | 4790 days | 1% |
| Benedicte and Mathilde Colas | 9/10 | 4792 days | 2% |
| Alexander Klein | 7/10 | 4793 days | 2% |
| Camille | 7/10 | 4794 days | 2% |
| Urs Zuercher | 8/10 | 4794 days | 2% |
| Faassen | 7/10 | 4797 days | 2% |
| Judy | 8/10 | 4798 days | 2% |
| James Darren Tennant | 9/10 | 4801 days | 2% |
| Stefan Roth | 5/10 | 4805 days | 1% |
| Clausen | 8/10 | 5057 days | 2% |
| Fleming Lauridsen | 8/10 | 5073 days | 2% |
| Volker | 7/10 | 5073 days | 2% |
| Patricia Fearon | 7/10 | 5076 days | 2% |
| Stefes Wencke | 5/10 | 5077 days | 1% |
| Sue Robertson | 7/10 | 5077 days | 2% |
| Marjolein Hartsuiker | 8/10 | 5079 days | 2% |
| Ralf Glaser | 8/10 | 5081 days | 2% |
| Ursi Meier | 8/10 | 5087 days | 2% |
| Marco Scheiber | 8/10 | 5087 days | 2% |
| Kurt & Noemi Buhler | 8/10 | 5088 days | 2% |
| Roger ter Horst | 8/10 | 5088 days | 2% |
| Gunther & Lucia | 7/10 | 5090 days | 2% |
| Ellen Jacobs | 5/10 | 5091 days | 1% |
| Patricia Motzheim | 8/10 | 5092 days | 2% |
| dierikx | 8/10 | 5093 days | 2% |
| jarvis88 | 10/10 | 5093 days | 2% |
| Chris & Susanna | 7/10 | 5156 days | 2% |
| Robert Carswell | 8/10 | 5161 days | 2% |
| Laura McCusker | 7/10 | 5171 days | 2% |
| Alberto Redner | 8/10 | 5171 days | 2% |
| Scott & Madeleine Bancroft | 9/10 | 5175 days | 2% |
| Joemcquillan | 1/10 | 5216 days | 1% |
| Sharlene | 10/10 | 5216 days | 2% |
| Anita_H | 7/10 | 5216 days | 2% |
| Therea | 9/10 | 5398 days | 2% |
| mrsmaker | 1/10 | 5399 days | 1% |
| Laura Thrower | 7/10 | 5404 days | 2% |
| John & Lorraine | 5/10 | 5409 days | 1% |
| Coral Last | 8/10 | 5416 days | 2% |
| Marquardt and Bernd | 8/10 | 5416 days | 2% |
| Dennis McKrearty | 5/10 | 5416 days | 1% |
| Sue Top | 8/10 | 5417 days | 2% |
| Mikel Bruijnaers | 8/10 | 5418 days | 2% |
| Matthias Joos | 8/10 | 5419 days | 2% |
| albertisa | 2/10 | 5430 days | 1% |
| Nicolas | 8/10 | 5431 days | 2% |
| Berger | 7/10 | 5434 days | 2% |
| Peter & Margo Boullin | 6/10 | 5438 days | 2% |
| Dieter Uhlmann | 3/10 | 5441 days | 1% |
| Walter Peters | 1/10 | 5442 days | 1% |
| Schunanu | 5/10 | 5444 days | 1% |
| Andy | 7/10 | 5445 days | 2% |
| Rob | 7/10 | 5445 days | 2% |
| Harriet Banes | 7/10 | 5449 days | 2% |
| Gillian de Vries | 6/10 | 5451 days | 2% |
| Robert Haidt | 7/10 | 5451 days | 2% |
| John Allen | 9/10 | 5453 days | 2% |
| Friedli Manuela | 8/10 | 5453 days | 2% |
| Kiefer Osterrieder | 4/10 | 5453 days | 1% |
| Georgina Davey | 5/10 | 5455 days | 1% |
| chrisnicho | 9/10 | 5458 days | 2% |
| keithakehurst | 1/10 | 5458 days | 1% |
| Liliana | 1/10 | 5489 days | 1% |
| Jill | 8/10 | 5550 days | 2% |
| nzseeman | 8/10 | 5550 days | 2% |
| juliag | 10/10 | 5581 days | 2% |
| davinia81 | 10/10 | 5581 days | 2% |
| Monica Askew | 8/10 | 5712 days | 2% |
| Wal & Lynne | 4/10 | 5724 days | 1% |
| Mr_Mal | 4/10 | 5764 days | 1% |
| marisraneth | 8/10 | 5764 days | 2% |
| Peter and Hilda | 8/10 | 5764 days | 2% |
| Risch & Seybold | 6/10 | 5777 days | 2% |
| Schumacher | 8/10 | 5782 days | 2% |
| Stephen & Emma | 5/10 | 5782 days | 1% |
| Benedict Fluthman | 6/10 | 5785 days | 2% |
| Jonathan Martin | 6/10 | 5798 days | 2% |
| Susanne Strassmann | 7/10 | 5801 days | 2% |
| David | 7/10 | 5802 days | 2% |
| Dale King | 8/10 | 5804 days | 2% |
| Jobbs | 9/10 | 5804 days | 2% |
| Jann Clar | 8/10 | 5804 days | 2% |
| Luisa | 7/10 | 5805 days | 2% |
| Helen B | 9/10 | 5805 days | 2% |
| Zane Vest | 9/10 | 5816 days | 2% |
| kararina Kosten | 10/10 | 5817 days | 2% |
| Harmann Volker | 6/10 | 5817 days | 2% |
| Hans Weiss | 7/10 | 5821 days | 2% |
| Nick | 8/10 | 5822 days | 2% |
| Ines Diana | 6/10 | 5822 days | 2% |
| olafrick | 9/10 | 5823 days | 2% |
| Iwan Jones | 2/10 | 5823 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 5832 days | 2% |
| Catherine Clavel | 8/10 | 5832 days | 2% |
| John Borneman | 9/10 | 5840 days | 2% |
| Florian Knoepfel | 8/10 | 5843 days | 2% |
| sophiep | 8/10 | 5869 days | 2% |
| Mike | 7/10 | 5869 days | 2% |
| carsteng | 8/10 | 5879 days | 2% |
| alasiac | 10/10 | 5885 days | 2% |
| Gary Brown | 7/10 | 5887 days | 2% |
| Aart Van Nooy | 5/10 | 5892 days | 1% |
| Mark Jenkins | 8/10 | 5893 days | 2% |
| Dan Mair | 7/10 | 5896 days | 2% |
| Alan Riley | 8/10 | 5897 days | 2% |
| Ann Riley | 8/10 | 5897 days | 2% |
| Graham Butt | 8/10 | 5908 days | 2% |
| Tillener | 8/10 | 5911 days | 2% |
| suemarieUK | 2/10 | 5915 days | 1% |
| BVanW | 6/10 | 6121 days | 2% |
| TomM | 10/10 | 6121 days | 2% |
| jenniferk | 10/10 | 6129 days | 2% |
| Katy1 | 8/10 | 6131 days | 2% |
| OdiliaF | 6/10 | 6148 days | 2% |
| amyd | 10/10 | 6160 days | 2% |
| JuliaG1 | 2/10 | 6162 days | 1% |
| Ed | 8/10 | 6165 days | 2% |
| marcusr | 9/10 | 6170 days | 2% |
| John | 5/10 | 6170 days | 1% |
| Visken | 7/10 | 6172 days | 2% |
| Marc | 8/10 | 6193 days | 2% |
| David | 9/10 | 6193 days | 2% |
| Kelly | 7/10 | 6195 days | 2% |
| Rob | 6/10 | 6204 days | 2% |
| David | 6/10 | 6242 days | 2% |
| Maggie | 8/10 | 6247 days | 2% |
| Brent | 10/10 | 6319 days | 2% |
| Jennifer | 7/10 | 6364 days | 2% |
| Alex and Thomas | 7/10 | 6506 days | 2% |
| Linda and Peter | 8/10 | 6508 days | 2% |
| Kathy Hawey | 6/10 | 6528 days | 2% |
| Helle and Ivan | 5/10 | 6533 days | 1% |
| Giles | 6/10 | 6600 days | 2% |
| Roman | 6/10 | 6600 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.06% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 44 days. The Mighty Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
20.95% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.