Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
265 Valid Reviews
The Mighty Campervans experience has a total of 271 reviews. There are 265 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 265 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 25 |
|
9% |
65.43% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.43% and is based on 265 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 265 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
58.89%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Reinier Hartog | 1/10 | 424 days | 86% |
| Julie Thieke | 1/10 | 821 days | 59% |
| Brinic | 6/10 | 943 days | 100% |
| Steven | 1/10 | 1005 days | 41% |
| Zerbinati | 4/10 | 1247 days | 37% |
| Peter Potaka | 4/10 | 1703 days | 9% |
| Sharalyn Du Plessis | 9/10 | 1946 days | 11% |
| Gina DAVIS | 8/10 | 2221 days | 9% |
| Sheryl Cassity | 4/10 | 2221 days | 6% |
| Laura | 1/10 | 2222 days | 4% |
| Anthea Collazo | 5/10 | 2250 days | 7% |
| Alan Barton | 6/10 | 2250 days | 8% |
| Stephan | 1/10 | 2251 days | 3% |
| israel martinez fernandez | 8/10 | 2281 days | 9% |
| chin wan teng chin | 2/10 | 2313 days | 4% |
| Kelvin Smith | 8/10 | 2373 days | 9% |
| Jun Lim | 9/10 | 2374 days | 9% |
| James Farrawell | 10/10 | 2403 days | 9% |
| Mohamad Faeez Razali | 9/10 | 2434 days | 8% |
| B.L | 4/10 | 2527 days | 5% |
| kim thomas | 3/10 | 2556 days | 4% |
| russell lancaster | 8/10 | 2556 days | 8% |
| James Knipe | 1/10 | 2588 days | 3% |
| Ruth Lester | 4/10 | 2615 days | 5% |
| robert morse | 8/10 | 2615 days | 7% |
| Tac | 4/10 | 2616 days | 5% |
| Lee Summers | 4/10 | 2616 days | 5% |
| Mikel Artola | 8/10 | 2646 days | 7% |
| Ronny Etzion | 8/10 | 2646 days | 7% |
| Scrumpy | 1/10 | 2646 days | 3% |
| Anders Knutsson | 1/10 | 2646 days | 3% |
| Gerrida Coetsee | 9/10 | 2677 days | 7% |
| Clare Moody | 8/10 | 2677 days | 7% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2678 days | 3% |
| Rene Reich | 8/10 | 2707 days | 7% |
| Luis Ruiz | 1/10 | 2707 days | 3% |
| Abdul Hafiz Mohamed | 8/10 | 2707 days | 7% |
| Frans Buissink | 8/10 | 2738 days | 7% |
| Kristoffer Israel | 10/10 | 2738 days | 7% |
| Susan Turnbull | 9/10 | 2738 days | 7% |
| Kristin | 3/10 | 2739 days | 4% |
| Peter Kennedy | 7/10 | 2768 days | 6% |
| Guru Prasad | 4/10 | 2768 days | 4% |
| Esther Sun | 9/10 | 2891 days | 6% |
| Elise Clark | 10/10 | 2891 days | 6% |
| Leigh Harris | 8/10 | 2921 days | 6% |
| Rich and Becky | 1/10 | 2922 days | 2% |
| Siti Sarah Salleh | 9/10 | 2952 days | 6% |
| Anonymous | 1/10 | 2953 days | 2% |
| Chris Persen | 3/10 | 2980 days | 3% |
| Graham Hook | 9/10 | 3011 days | 6% |
| Aisyah paramacitra | 9/10 | 3042 days | 6% |
| Daniel Jervis | 10/10 | 3042 days | 6% |
| Jelena Manojlovic | 1/10 | 3042 days | 2% |
| Marc Herrmann | 9/10 | 3072 days | 5% |
| Challin Meink | 2/10 | 3072 days | 2% |
| Eva Pospisilova | 10/10 | 3103 days | 5% |
| Guy Florack | 1/10 | 3104 days | 2% |
| Ben Stiller | 8/10 | 3133 days | 5% |
| Aizat Kassim | 8/10 | 3133 days | 5% |
| Adeline Ang | 7/10 | 3256 days | 4% |
| Alex Benham | 9/10 | 3286 days | 4% |
| Sandy Kent | 3/10 | 3286 days | 2% |
| Harald Ludtke | 8/10 | 3310 days | 4% |
| Debbie Elliott-Kelm | 9/10 | 3317 days | 4% |
| Bill Butler | 8/10 | 3317 days | 4% |
| Klaus | 7/10 | 3320 days | 4% |
| Solvejg Bjerg | 5/10 | 3328 days | 3% |
| Joel and Flora Holzer | 7/10 | 3332 days | 4% |
| Gregory Wieman | 9/10 | 3345 days | 4% |
| EMILIO MARTINEZ | 3/10 | 3376 days | 2% |
| Lynne Hamilton | 8/10 | 3376 days | 4% |
| Marian Taylor | 6/10 | 3376 days | 3% |
| Luuk Kienhorst | 7/10 | 3397 days | 4% |
| Ane Pujol | 7/10 | 3398 days | 4% |
| Declan McNeaney | 8/10 | 3407 days | 4% |
| Louise Nicholls | 6/10 | 3420 days | 3% |
| Nanda Dyke | 7/10 | 3422 days | 4% |
| Sarah | 8/10 | 3433 days | 4% |
| Rogier Post | 9/10 | 3436 days | 4% |
| Daniel | 1/10 | 3437 days | 1% |
| Frank Netherlands | 3/10 | 3437 days | 2% |
| Matt Raby | 8/10 | 3440 days | 4% |
| robyn Goodin | 8/10 | 3468 days | 4% |
| Eduardo Notivol | 9/10 | 3468 days | 4% |
| Mark Lynch | 1/10 | 3498 days | 1% |
| Jamie Belisle | 8/10 | 3651 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3651 days | 3% |
| Steve Shields | 9/10 | 3651 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3670 days | 3% |
| Jill Stebbing | 9/10 | 3673 days | 3% |
| Alexandra Zwiers | 10/10 | 3679 days | 3% |
| Ron Mollica | 10/10 | 3682 days | 3% |
| Sarah Wainwright | 9/10 | 3682 days | 3% |
| Jim McClarence | 5/10 | 3682 days | 2% |
| Stephan Friedrich | 8/10 | 3700 days | 3% |
| liam thomas | 4/10 | 3711 days | 2% |
| andrea evans | 3/10 | 3711 days | 1% |
| Klaas Huis | 8/10 | 3719 days | 2% |
| Dariusz Kasperski | 9/10 | 3742 days | 2% |
| Maria Schaer | 7/10 | 3762 days | 2% |
| Andrew Patterson | 10/10 | 3773 days | 2% |
| danielle shanahan | 10/10 | 3773 days | 2% |
| CHRIS MORGAN | 7/10 | 3803 days | 2% |
| Darren Ingram | 9/10 | 3803 days | 2% |
| Rebecca Wharton | 7/10 | 4064 days | 1% |
| Alex | 8/10 | 4067 days | 1% |
| Tracy | 1/10 | 4076 days | 0% |
| Roberta Hutchins | 1/10 | 4107 days | 0% |
| Corinna Fallenbuchel | 9/10 | 4124 days | 1% |
| Sebastiaan Bouwmeester | 5/10 | 4138 days | 0% |
| Melon Lord | 5/10 | 4138 days | 0% |
| Bartlomiej Berger | 7/10 | 4144 days | 1% |
| Jess | 5/10 | 4229 days | 0% |
| Jonny Ronnblom | 4/10 | 4382 days | 1% |
| Dhyan | 3/10 | 4414 days | 1% |
| Janina Zwerver | 7/10 | 4416 days | 2% |
| Herman Schulz | 7/10 | 4416 days | 2% |
| Benjamin | 3/10 | 4441 days | 1% |
| Roland Beer | 3/10 | 4461 days | 1% |
| Alexia Greasbaum | 6/10 | 4461 days | 2% |
| Jenna Vince | 1/10 | 4565 days | 0% |
| Steve Warren | 9/10 | 4595 days | 2% |
| Roy and Julie Burgess | 8/10 | 4709 days | 2% |
| heidihigginbottom | 1/10 | 4748 days | 0% |
| J Curt Kovacs | 10/10 | 4779 days | 2% |
| Michal Maly | 7/10 | 4805 days | 2% |
| Peter Jolliffe | 5/10 | 4807 days | 1% |
| Sandra and Thomas | 8/10 | 4857 days | 2% |
| Reijenga | 4/10 | 4860 days | 1% |
| Jonathan Vondette | 9/10 | 4860 days | 2% |
| Joan and Colin Price | 3/10 | 4870 days | 1% |
| Benedicte and Mathilde Colas | 9/10 | 4872 days | 2% |
| Alexander Klein | 7/10 | 4873 days | 2% |
| Camille | 7/10 | 4874 days | 2% |
| Urs Zuercher | 8/10 | 4874 days | 2% |
| Faassen | 7/10 | 4877 days | 2% |
| Judy | 8/10 | 4878 days | 2% |
| James Darren Tennant | 9/10 | 4881 days | 2% |
| Stefan Roth | 5/10 | 4885 days | 1% |
| Clausen | 8/10 | 5137 days | 2% |
| Fleming Lauridsen | 8/10 | 5153 days | 2% |
| Volker | 7/10 | 5153 days | 2% |
| Patricia Fearon | 7/10 | 5156 days | 2% |
| Stefes Wencke | 5/10 | 5157 days | 1% |
| Sue Robertson | 7/10 | 5157 days | 2% |
| Marjolein Hartsuiker | 8/10 | 5159 days | 2% |
| Ralf Glaser | 8/10 | 5161 days | 2% |
| Ursi Meier | 8/10 | 5167 days | 2% |
| Marco Scheiber | 8/10 | 5167 days | 2% |
| Kurt & Noemi Buhler | 8/10 | 5168 days | 2% |
| Roger ter Horst | 8/10 | 5168 days | 2% |
| Gunther & Lucia | 7/10 | 5170 days | 2% |
| Ellen Jacobs | 5/10 | 5171 days | 1% |
| Patricia Motzheim | 8/10 | 5172 days | 2% |
| dierikx | 8/10 | 5173 days | 2% |
| jarvis88 | 10/10 | 5173 days | 2% |
| Chris & Susanna | 7/10 | 5236 days | 2% |
| Robert Carswell | 8/10 | 5241 days | 2% |
| Laura McCusker | 7/10 | 5251 days | 2% |
| Alberto Redner | 8/10 | 5251 days | 2% |
| Scott & Madeleine Bancroft | 9/10 | 5255 days | 2% |
| Joemcquillan | 1/10 | 5296 days | 0% |
| Sharlene | 10/10 | 5296 days | 2% |
| Anita_H | 7/10 | 5296 days | 2% |
| Therea | 9/10 | 5478 days | 2% |
| mrsmaker | 1/10 | 5479 days | 0% |
| Laura Thrower | 7/10 | 5484 days | 2% |
| John & Lorraine | 5/10 | 5489 days | 1% |
| Coral Last | 8/10 | 5496 days | 2% |
| Marquardt and Bernd | 8/10 | 5496 days | 2% |
| Dennis McKrearty | 5/10 | 5496 days | 1% |
| Sue Top | 8/10 | 5497 days | 2% |
| Mikel Bruijnaers | 8/10 | 5498 days | 2% |
| Matthias Joos | 8/10 | 5499 days | 2% |
| albertisa | 2/10 | 5510 days | 1% |
| Nicolas | 8/10 | 5511 days | 2% |
| Berger | 7/10 | 5514 days | 2% |
| Peter & Margo Boullin | 6/10 | 5518 days | 2% |
| Dieter Uhlmann | 3/10 | 5521 days | 1% |
| Walter Peters | 1/10 | 5522 days | 0% |
| Schunanu | 5/10 | 5524 days | 1% |
| Andy | 7/10 | 5525 days | 2% |
| Rob | 7/10 | 5525 days | 2% |
| Harriet Banes | 7/10 | 5529 days | 2% |
| Gillian de Vries | 6/10 | 5531 days | 2% |
| Robert Haidt | 7/10 | 5531 days | 2% |
| John Allen | 9/10 | 5533 days | 2% |
| Friedli Manuela | 8/10 | 5533 days | 2% |
| Kiefer Osterrieder | 4/10 | 5533 days | 1% |
| Georgina Davey | 5/10 | 5535 days | 1% |
| chrisnicho | 9/10 | 5538 days | 2% |
| keithakehurst | 1/10 | 5538 days | 0% |
| Liliana | 1/10 | 5569 days | 0% |
| Jill | 8/10 | 5630 days | 2% |
| nzseeman | 8/10 | 5630 days | 2% |
| juliag | 10/10 | 5661 days | 2% |
| davinia81 | 10/10 | 5661 days | 2% |
| Monica Askew | 8/10 | 5792 days | 2% |
| Wal & Lynne | 4/10 | 5804 days | 1% |
| Mr_Mal | 4/10 | 5844 days | 1% |
| marisraneth | 8/10 | 5844 days | 2% |
| Peter and Hilda | 8/10 | 5844 days | 2% |
| Risch & Seybold | 6/10 | 5857 days | 2% |
| Schumacher | 8/10 | 5862 days | 2% |
| Stephen & Emma | 5/10 | 5862 days | 1% |
| Benedict Fluthman | 6/10 | 5865 days | 2% |
| Jonathan Martin | 6/10 | 5878 days | 2% |
| Susanne Strassmann | 7/10 | 5881 days | 2% |
| David | 7/10 | 5882 days | 2% |
| Dale King | 8/10 | 5884 days | 2% |
| Jobbs | 9/10 | 5884 days | 2% |
| Jann Clar | 8/10 | 5884 days | 2% |
| Luisa | 7/10 | 5885 days | 2% |
| Helen B | 9/10 | 5885 days | 2% |
| Zane Vest | 9/10 | 5896 days | 2% |
| kararina Kosten | 10/10 | 5897 days | 2% |
| Harmann Volker | 6/10 | 5897 days | 2% |
| Hans Weiss | 7/10 | 5901 days | 2% |
| Nick | 8/10 | 5902 days | 2% |
| Ines Diana | 6/10 | 5902 days | 2% |
| olafrick | 9/10 | 5903 days | 2% |
| Iwan Jones | 2/10 | 5903 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 5912 days | 2% |
| Catherine Clavel | 8/10 | 5912 days | 2% |
| John Borneman | 9/10 | 5920 days | 2% |
| Florian Knoepfel | 8/10 | 5923 days | 2% |
| sophiep | 8/10 | 5949 days | 2% |
| Mike | 7/10 | 5949 days | 2% |
| carsteng | 8/10 | 5959 days | 2% |
| alasiac | 10/10 | 5965 days | 2% |
| Gary Brown | 7/10 | 5967 days | 2% |
| Aart Van Nooy | 5/10 | 5972 days | 1% |
| Mark Jenkins | 8/10 | 5973 days | 2% |
| Dan Mair | 7/10 | 5976 days | 2% |
| Alan Riley | 8/10 | 5977 days | 2% |
| Ann Riley | 8/10 | 5977 days | 2% |
| Graham Butt | 8/10 | 5988 days | 2% |
| Tillener | 8/10 | 5991 days | 2% |
| suemarieUK | 2/10 | 5995 days | 1% |
| BVanW | 6/10 | 6201 days | 2% |
| TomM | 10/10 | 6201 days | 2% |
| jenniferk | 10/10 | 6209 days | 2% |
| Katy1 | 8/10 | 6211 days | 2% |
| OdiliaF | 6/10 | 6228 days | 2% |
| amyd | 10/10 | 6240 days | 2% |
| JuliaG1 | 2/10 | 6242 days | 1% |
| Ed | 8/10 | 6245 days | 2% |
| marcusr | 9/10 | 6250 days | 2% |
| John | 5/10 | 6250 days | 1% |
| Visken | 7/10 | 6252 days | 2% |
| Marc | 8/10 | 6273 days | 2% |
| David | 9/10 | 6273 days | 2% |
| Kelly | 7/10 | 6275 days | 2% |
| Rob | 6/10 | 6284 days | 2% |
| David | 6/10 | 6322 days | 2% |
| Maggie | 8/10 | 6327 days | 2% |
| Brent | 10/10 | 6399 days | 2% |
| Jennifer | 7/10 | 6444 days | 2% |
| Alex and Thomas | 7/10 | 6586 days | 2% |
| Linda and Peter | 8/10 | 6588 days | 2% |
| Kathy Hawey | 6/10 | 6608 days | 2% |
| Helle and Ivan | 5/10 | 6613 days | 1% |
| Giles | 6/10 | 6680 days | 2% |
| Roman | 6/10 | 6680 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.74% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 60 days. The Mighty Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.68% |
| 198 | -3.70% |
| 199 | -3.72% |
| 200 | -3.74% |
| 201 | -3.76% |
| 202 | -3.77% |
| 203 | -3.79% |
| … | … |
Balancing Adjustment
20.29% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
73%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.