Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
265 Valid Reviews
The Mighty Campervans experience has a total of 271 reviews. There are 265 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 265 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 25 |
|
9% |
65.43% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.43% and is based on 265 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 265 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
59.99%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Reinier Hartog | 1/10 | 565 days | 100% |
| Julie Thieke | 1/10 | 962 days | 58% |
| Brinic | 6/10 | 1084 days | 94% |
| Steven | 1/10 | 1146 days | 38% |
| Zerbinati | 4/10 | 1388 days | 31% |
| Peter Potaka | 4/10 | 1844 days | 10% |
| Sharalyn Du Plessis | 9/10 | 2087 days | 13% |
| Gina DAVIS | 8/10 | 2362 days | 12% |
| Sheryl Cassity | 4/10 | 2362 days | 8% |
| Laura | 1/10 | 2363 days | 5% |
| Anthea Collazo | 5/10 | 2391 days | 9% |
| Alan Barton | 6/10 | 2391 days | 10% |
| Stephan | 1/10 | 2392 days | 5% |
| israel martinez fernandez | 8/10 | 2422 days | 11% |
| chin wan teng chin | 2/10 | 2454 days | 5% |
| Kelvin Smith | 8/10 | 2514 days | 11% |
| Jun Lim | 9/10 | 2515 days | 11% |
| James Farrawell | 10/10 | 2544 days | 11% |
| Mohamad Faeez Razali | 9/10 | 2575 days | 10% |
| B.L | 4/10 | 2668 days | 7% |
| kim thomas | 3/10 | 2697 days | 5% |
| russell lancaster | 8/10 | 2697 days | 10% |
| James Knipe | 1/10 | 2729 days | 4% |
| Ruth Lester | 4/10 | 2756 days | 6% |
| robert morse | 8/10 | 2756 days | 9% |
| Tac | 4/10 | 2757 days | 6% |
| Lee Summers | 4/10 | 2757 days | 6% |
| Mikel Artola | 8/10 | 2787 days | 9% |
| Ronny Etzion | 8/10 | 2787 days | 9% |
| Scrumpy | 1/10 | 2787 days | 4% |
| Anders Knutsson | 1/10 | 2787 days | 4% |
| Gerrida Coetsee | 9/10 | 2818 days | 9% |
| Clare Moody | 8/10 | 2818 days | 9% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2819 days | 4% |
| Rene Reich | 8/10 | 2848 days | 9% |
| Luis Ruiz | 1/10 | 2848 days | 4% |
| Abdul Hafiz Mohamed | 8/10 | 2848 days | 9% |
| Frans Buissink | 8/10 | 2879 days | 9% |
| Kristoffer Israel | 10/10 | 2879 days | 9% |
| Susan Turnbull | 9/10 | 2879 days | 9% |
| Kristin | 3/10 | 2880 days | 5% |
| Peter Kennedy | 7/10 | 2909 days | 8% |
| Guru Prasad | 4/10 | 2909 days | 6% |
| Esther Sun | 9/10 | 3032 days | 8% |
| Elise Clark | 10/10 | 3032 days | 8% |
| Leigh Harris | 8/10 | 3062 days | 8% |
| Rich and Becky | 1/10 | 3063 days | 3% |
| Siti Sarah Salleh | 9/10 | 3093 days | 7% |
| Anonymous | 1/10 | 3094 days | 3% |
| Chris Persen | 3/10 | 3121 days | 4% |
| Graham Hook | 9/10 | 3152 days | 7% |
| Aisyah paramacitra | 9/10 | 3183 days | 7% |
| Daniel Jervis | 10/10 | 3183 days | 7% |
| Jelena Manojlovic | 1/10 | 3183 days | 3% |
| Marc Herrmann | 9/10 | 3213 days | 7% |
| Challin Meink | 2/10 | 3213 days | 3% |
| Eva Pospisilova | 10/10 | 3244 days | 7% |
| Guy Florack | 1/10 | 3245 days | 3% |
| Ben Stiller | 8/10 | 3274 days | 6% |
| Aizat Kassim | 8/10 | 3274 days | 6% |
| Adeline Ang | 7/10 | 3397 days | 5% |
| Alex Benham | 9/10 | 3427 days | 6% |
| Sandy Kent | 3/10 | 3427 days | 3% |
| Harald Ludtke | 8/10 | 3451 days | 5% |
| Debbie Elliott-Kelm | 9/10 | 3458 days | 5% |
| Bill Butler | 8/10 | 3458 days | 5% |
| Klaus | 7/10 | 3461 days | 5% |
| Solvejg Bjerg | 5/10 | 3469 days | 4% |
| Joel and Flora Holzer | 7/10 | 3473 days | 5% |
| Gregory Wieman | 9/10 | 3486 days | 5% |
| EMILIO MARTINEZ | 3/10 | 3517 days | 3% |
| Lynne Hamilton | 8/10 | 3517 days | 5% |
| Marian Taylor | 6/10 | 3517 days | 4% |
| Luuk Kienhorst | 7/10 | 3538 days | 5% |
| Ane Pujol | 7/10 | 3539 days | 5% |
| Declan McNeaney | 8/10 | 3548 days | 5% |
| Louise Nicholls | 6/10 | 3561 days | 4% |
| Nanda Dyke | 7/10 | 3563 days | 4% |
| Sarah | 8/10 | 3574 days | 5% |
| Rogier Post | 9/10 | 3577 days | 5% |
| Daniel | 1/10 | 3578 days | 2% |
| Frank Netherlands | 3/10 | 3578 days | 3% |
| Matt Raby | 8/10 | 3581 days | 5% |
| robyn Goodin | 8/10 | 3609 days | 4% |
| Eduardo Notivol | 9/10 | 3609 days | 4% |
| Mark Lynch | 1/10 | 3639 days | 2% |
| Jamie Belisle | 8/10 | 3792 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3792 days | 3% |
| Steve Shields | 9/10 | 3792 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3811 days | 3% |
| Jill Stebbing | 9/10 | 3814 days | 3% |
| Alexandra Zwiers | 10/10 | 3820 days | 3% |
| Ron Mollica | 10/10 | 3823 days | 3% |
| Sarah Wainwright | 9/10 | 3823 days | 3% |
| Jim McClarence | 5/10 | 3823 days | 2% |
| Stephan Friedrich | 8/10 | 3841 days | 3% |
| liam thomas | 4/10 | 3852 days | 2% |
| andrea evans | 3/10 | 3852 days | 2% |
| Klaas Huis | 8/10 | 3860 days | 3% |
| Dariusz Kasperski | 9/10 | 3883 days | 3% |
| Maria Schaer | 7/10 | 3903 days | 3% |
| Andrew Patterson | 10/10 | 3914 days | 3% |
| danielle shanahan | 10/10 | 3914 days | 3% |
| CHRIS MORGAN | 7/10 | 3944 days | 2% |
| Darren Ingram | 9/10 | 3944 days | 3% |
| Rebecca Wharton | 7/10 | 4205 days | 1% |
| Alex | 8/10 | 4208 days | 1% |
| Tracy | 1/10 | 4217 days | 0% |
| Roberta Hutchins | 1/10 | 4248 days | 0% |
| Corinna Fallenbuchel | 9/10 | 4265 days | 1% |
| Sebastiaan Bouwmeester | 5/10 | 4279 days | 0% |
| Melon Lord | 5/10 | 4279 days | 0% |
| Bartlomiej Berger | 7/10 | 4285 days | 0% |
| Jess | 5/10 | 4370 days | 0% |
| Jonny Ronnblom | 4/10 | 4523 days | 2% |
| Dhyan | 3/10 | 4555 days | 2% |
| Janina Zwerver | 7/10 | 4557 days | 3% |
| Herman Schulz | 7/10 | 4557 days | 3% |
| Benjamin | 3/10 | 4582 days | 2% |
| Roland Beer | 3/10 | 4602 days | 2% |
| Alexia Greasbaum | 6/10 | 4602 days | 3% |
| Jenna Vince | 1/10 | 4706 days | 1% |
| Steve Warren | 9/10 | 4736 days | 3% |
| Roy and Julie Burgess | 8/10 | 4850 days | 3% |
| heidihigginbottom | 1/10 | 4889 days | 1% |
| J Curt Kovacs | 10/10 | 4920 days | 3% |
| Michal Maly | 7/10 | 4946 days | 3% |
| Peter Jolliffe | 5/10 | 4948 days | 2% |
| Sandra and Thomas | 8/10 | 4998 days | 3% |
| Reijenga | 4/10 | 5001 days | 2% |
| Jonathan Vondette | 9/10 | 5001 days | 3% |
| Joan and Colin Price | 3/10 | 5011 days | 2% |
| Benedicte and Mathilde Colas | 9/10 | 5013 days | 3% |
| Alexander Klein | 7/10 | 5014 days | 3% |
| Camille | 7/10 | 5015 days | 3% |
| Urs Zuercher | 8/10 | 5015 days | 3% |
| Faassen | 7/10 | 5018 days | 3% |
| Judy | 8/10 | 5019 days | 3% |
| James Darren Tennant | 9/10 | 5022 days | 3% |
| Stefan Roth | 5/10 | 5026 days | 2% |
| Clausen | 8/10 | 5278 days | 3% |
| Fleming Lauridsen | 8/10 | 5294 days | 3% |
| Volker | 7/10 | 5294 days | 3% |
| Patricia Fearon | 7/10 | 5297 days | 3% |
| Stefes Wencke | 5/10 | 5298 days | 2% |
| Sue Robertson | 7/10 | 5298 days | 3% |
| Marjolein Hartsuiker | 8/10 | 5300 days | 3% |
| Ralf Glaser | 8/10 | 5302 days | 3% |
| Ursi Meier | 8/10 | 5308 days | 3% |
| Marco Scheiber | 8/10 | 5308 days | 3% |
| Kurt & Noemi Buhler | 8/10 | 5309 days | 3% |
| Roger ter Horst | 8/10 | 5309 days | 3% |
| Gunther & Lucia | 7/10 | 5311 days | 3% |
| Ellen Jacobs | 5/10 | 5312 days | 2% |
| Patricia Motzheim | 8/10 | 5313 days | 3% |
| dierikx | 8/10 | 5314 days | 3% |
| jarvis88 | 10/10 | 5314 days | 3% |
| Chris & Susanna | 7/10 | 5377 days | 3% |
| Robert Carswell | 8/10 | 5382 days | 3% |
| Laura McCusker | 7/10 | 5392 days | 3% |
| Alberto Redner | 8/10 | 5392 days | 3% |
| Scott & Madeleine Bancroft | 9/10 | 5396 days | 3% |
| Joemcquillan | 1/10 | 5437 days | 1% |
| Sharlene | 10/10 | 5437 days | 3% |
| Anita_H | 7/10 | 5437 days | 3% |
| Therea | 9/10 | 5619 days | 3% |
| mrsmaker | 1/10 | 5620 days | 1% |
| Laura Thrower | 7/10 | 5625 days | 3% |
| John & Lorraine | 5/10 | 5630 days | 2% |
| Coral Last | 8/10 | 5637 days | 3% |
| Marquardt and Bernd | 8/10 | 5637 days | 3% |
| Dennis McKrearty | 5/10 | 5637 days | 2% |
| Sue Top | 8/10 | 5638 days | 3% |
| Mikel Bruijnaers | 8/10 | 5639 days | 3% |
| Matthias Joos | 8/10 | 5640 days | 3% |
| albertisa | 2/10 | 5651 days | 1% |
| Nicolas | 8/10 | 5652 days | 3% |
| Berger | 7/10 | 5655 days | 3% |
| Peter & Margo Boullin | 6/10 | 5659 days | 3% |
| Dieter Uhlmann | 3/10 | 5662 days | 2% |
| Walter Peters | 1/10 | 5663 days | 1% |
| Schunanu | 5/10 | 5665 days | 2% |
| Andy | 7/10 | 5666 days | 3% |
| Rob | 7/10 | 5666 days | 3% |
| Harriet Banes | 7/10 | 5670 days | 3% |
| Gillian de Vries | 6/10 | 5672 days | 3% |
| Robert Haidt | 7/10 | 5672 days | 3% |
| John Allen | 9/10 | 5674 days | 3% |
| Friedli Manuela | 8/10 | 5674 days | 3% |
| Kiefer Osterrieder | 4/10 | 5674 days | 2% |
| Georgina Davey | 5/10 | 5676 days | 2% |
| chrisnicho | 9/10 | 5679 days | 3% |
| keithakehurst | 1/10 | 5679 days | 1% |
| Liliana | 1/10 | 5710 days | 1% |
| Jill | 8/10 | 5771 days | 3% |
| nzseeman | 8/10 | 5771 days | 3% |
| juliag | 10/10 | 5802 days | 3% |
| davinia81 | 10/10 | 5802 days | 3% |
| Monica Askew | 8/10 | 5933 days | 3% |
| Wal & Lynne | 4/10 | 5945 days | 2% |
| Mr_Mal | 4/10 | 5985 days | 2% |
| marisraneth | 8/10 | 5985 days | 3% |
| Peter and Hilda | 8/10 | 5985 days | 3% |
| Risch & Seybold | 6/10 | 5998 days | 3% |
| Schumacher | 8/10 | 6003 days | 3% |
| Stephen & Emma | 5/10 | 6003 days | 2% |
| Benedict Fluthman | 6/10 | 6006 days | 3% |
| Jonathan Martin | 6/10 | 6019 days | 3% |
| Susanne Strassmann | 7/10 | 6022 days | 3% |
| David | 7/10 | 6023 days | 3% |
| Dale King | 8/10 | 6025 days | 3% |
| Jobbs | 9/10 | 6025 days | 3% |
| Jann Clar | 8/10 | 6025 days | 3% |
| Luisa | 7/10 | 6026 days | 3% |
| Helen B | 9/10 | 6026 days | 3% |
| Zane Vest | 9/10 | 6037 days | 3% |
| kararina Kosten | 10/10 | 6038 days | 3% |
| Harmann Volker | 6/10 | 6038 days | 3% |
| Hans Weiss | 7/10 | 6042 days | 3% |
| Nick | 8/10 | 6043 days | 3% |
| Ines Diana | 6/10 | 6043 days | 3% |
| olafrick | 9/10 | 6044 days | 3% |
| Iwan Jones | 2/10 | 6044 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 6053 days | 3% |
| Catherine Clavel | 8/10 | 6053 days | 3% |
| John Borneman | 9/10 | 6061 days | 3% |
| Florian Knoepfel | 8/10 | 6064 days | 3% |
| sophiep | 8/10 | 6090 days | 3% |
| Mike | 7/10 | 6090 days | 3% |
| carsteng | 8/10 | 6100 days | 3% |
| alasiac | 10/10 | 6106 days | 3% |
| Gary Brown | 7/10 | 6108 days | 3% |
| Aart Van Nooy | 5/10 | 6113 days | 2% |
| Mark Jenkins | 8/10 | 6114 days | 3% |
| Dan Mair | 7/10 | 6117 days | 3% |
| Alan Riley | 8/10 | 6118 days | 3% |
| Ann Riley | 8/10 | 6118 days | 3% |
| Graham Butt | 8/10 | 6129 days | 3% |
| Tillener | 8/10 | 6132 days | 3% |
| suemarieUK | 2/10 | 6136 days | 1% |
| BVanW | 6/10 | 6342 days | 3% |
| TomM | 10/10 | 6342 days | 3% |
| jenniferk | 10/10 | 6350 days | 3% |
| Katy1 | 8/10 | 6352 days | 3% |
| OdiliaF | 6/10 | 6369 days | 3% |
| amyd | 10/10 | 6381 days | 3% |
| JuliaG1 | 2/10 | 6383 days | 1% |
| Ed | 8/10 | 6386 days | 3% |
| marcusr | 9/10 | 6391 days | 3% |
| John | 5/10 | 6391 days | 2% |
| Visken | 7/10 | 6393 days | 3% |
| Marc | 8/10 | 6414 days | 3% |
| David | 9/10 | 6414 days | 3% |
| Kelly | 7/10 | 6416 days | 3% |
| Rob | 6/10 | 6425 days | 3% |
| David | 6/10 | 6463 days | 3% |
| Maggie | 8/10 | 6468 days | 3% |
| Brent | 10/10 | 6540 days | 3% |
| Jennifer | 7/10 | 6585 days | 3% |
| Alex and Thomas | 7/10 | 6727 days | 3% |
| Linda and Peter | 8/10 | 6729 days | 3% |
| Kathy Hawey | 6/10 | 6749 days | 3% |
| Helle and Ivan | 5/10 | 6754 days | 2% |
| Giles | 6/10 | 6821 days | 3% |
| Roman | 6/10 | 6821 days | 3% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.38% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 109 days. The Mighty Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.34% |
| 198 | -2.36% |
| 199 | -2.37% |
| 200 | -2.38% |
| 201 | -2.39% |
| 202 | -2.40% |
| 203 | -2.42% |
| … | … |
Balancing Adjustment
18.32% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.