Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
265 Valid Reviews
The Mighty Campervans experience has a total of 271 reviews. There are 265 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 265 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 25 |
|
9% |
65.43% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.43% and is based on 265 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 265 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
58.24%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Reinier Hartog | 1/10 | 316 days | 74% |
| Julie Thieke | 1/10 | 713 days | 56% |
| Brinic | 6/10 | 835 days | 100% |
| Steven | 1/10 | 897 days | 42% |
| Zerbinati | 4/10 | 1139 days | 40% |
| Peter Potaka | 4/10 | 1595 days | 10% |
| Sharalyn Du Plessis | 9/10 | 1838 days | 9% |
| Gina DAVIS | 8/10 | 2113 days | 8% |
| Sheryl Cassity | 4/10 | 2113 days | 6% |
| Laura | 1/10 | 2114 days | 3% |
| Anthea Collazo | 5/10 | 2142 days | 6% |
| Alan Barton | 6/10 | 2142 days | 7% |
| Stephan | 1/10 | 2143 days | 3% |
| israel martinez fernandez | 8/10 | 2173 days | 8% |
| chin wan teng chin | 2/10 | 2205 days | 4% |
| Kelvin Smith | 8/10 | 2265 days | 8% |
| Jun Lim | 9/10 | 2266 days | 8% |
| James Farrawell | 10/10 | 2295 days | 8% |
| Mohamad Faeez Razali | 9/10 | 2326 days | 8% |
| B.L | 4/10 | 2419 days | 5% |
| kim thomas | 3/10 | 2448 days | 4% |
| russell lancaster | 8/10 | 2448 days | 7% |
| James Knipe | 1/10 | 2480 days | 3% |
| Ruth Lester | 4/10 | 2507 days | 5% |
| robert morse | 8/10 | 2507 days | 7% |
| Tac | 4/10 | 2508 days | 5% |
| Lee Summers | 4/10 | 2508 days | 5% |
| Mikel Artola | 8/10 | 2538 days | 7% |
| Ronny Etzion | 8/10 | 2538 days | 7% |
| Scrumpy | 1/10 | 2538 days | 3% |
| Anders Knutsson | 1/10 | 2538 days | 3% |
| Gerrida Coetsee | 9/10 | 2569 days | 7% |
| Clare Moody | 8/10 | 2569 days | 7% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2570 days | 3% |
| Rene Reich | 8/10 | 2599 days | 7% |
| Luis Ruiz | 1/10 | 2599 days | 3% |
| Abdul Hafiz Mohamed | 8/10 | 2599 days | 7% |
| Frans Buissink | 8/10 | 2630 days | 6% |
| Kristoffer Israel | 10/10 | 2630 days | 7% |
| Susan Turnbull | 9/10 | 2630 days | 6% |
| Kristin | 3/10 | 2631 days | 4% |
| Peter Kennedy | 7/10 | 2660 days | 6% |
| Guru Prasad | 4/10 | 2660 days | 4% |
| Esther Sun | 9/10 | 2783 days | 6% |
| Elise Clark | 10/10 | 2783 days | 6% |
| Leigh Harris | 8/10 | 2813 days | 6% |
| Rich and Becky | 1/10 | 2814 days | 2% |
| Siti Sarah Salleh | 9/10 | 2844 days | 6% |
| Anonymous | 1/10 | 2845 days | 2% |
| Chris Persen | 3/10 | 2872 days | 3% |
| Graham Hook | 9/10 | 2903 days | 5% |
| Aisyah paramacitra | 9/10 | 2934 days | 5% |
| Daniel Jervis | 10/10 | 2934 days | 5% |
| Jelena Manojlovic | 1/10 | 2934 days | 2% |
| Marc Herrmann | 9/10 | 2964 days | 5% |
| Challin Meink | 2/10 | 2964 days | 2% |
| Eva Pospisilova | 10/10 | 2995 days | 5% |
| Guy Florack | 1/10 | 2996 days | 2% |
| Ben Stiller | 8/10 | 3025 days | 5% |
| Aizat Kassim | 8/10 | 3025 days | 5% |
| Adeline Ang | 7/10 | 3148 days | 4% |
| Alex Benham | 9/10 | 3178 days | 4% |
| Sandy Kent | 3/10 | 3178 days | 2% |
| Harald Ludtke | 8/10 | 3202 days | 4% |
| Debbie Elliott-Kelm | 9/10 | 3209 days | 4% |
| Bill Butler | 8/10 | 3209 days | 4% |
| Klaus | 7/10 | 3212 days | 4% |
| Solvejg Bjerg | 5/10 | 3220 days | 3% |
| Joel and Flora Holzer | 7/10 | 3224 days | 4% |
| Gregory Wieman | 9/10 | 3237 days | 4% |
| EMILIO MARTINEZ | 3/10 | 3268 days | 2% |
| Lynne Hamilton | 8/10 | 3268 days | 4% |
| Marian Taylor | 6/10 | 3268 days | 4% |
| Luuk Kienhorst | 7/10 | 3289 days | 4% |
| Ane Pujol | 7/10 | 3290 days | 4% |
| Declan McNeaney | 8/10 | 3299 days | 4% |
| Louise Nicholls | 6/10 | 3312 days | 3% |
| Nanda Dyke | 7/10 | 3314 days | 4% |
| Sarah | 8/10 | 3325 days | 4% |
| Rogier Post | 9/10 | 3328 days | 4% |
| Daniel | 1/10 | 3329 days | 2% |
| Frank Netherlands | 3/10 | 3329 days | 2% |
| Matt Raby | 8/10 | 3332 days | 4% |
| robyn Goodin | 8/10 | 3360 days | 4% |
| Eduardo Notivol | 9/10 | 3360 days | 4% |
| Mark Lynch | 1/10 | 3390 days | 1% |
| Jamie Belisle | 8/10 | 3543 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3543 days | 3% |
| Steve Shields | 9/10 | 3543 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3562 days | 3% |
| Jill Stebbing | 9/10 | 3565 days | 3% |
| Alexandra Zwiers | 10/10 | 3571 days | 3% |
| Ron Mollica | 10/10 | 3574 days | 3% |
| Sarah Wainwright | 9/10 | 3574 days | 3% |
| Jim McClarence | 5/10 | 3574 days | 2% |
| Stephan Friedrich | 8/10 | 3592 days | 3% |
| liam thomas | 4/10 | 3603 days | 2% |
| andrea evans | 3/10 | 3603 days | 2% |
| Klaas Huis | 8/10 | 3611 days | 3% |
| Dariusz Kasperski | 9/10 | 3634 days | 3% |
| Maria Schaer | 7/10 | 3654 days | 2% |
| Andrew Patterson | 10/10 | 3665 days | 3% |
| danielle shanahan | 10/10 | 3665 days | 3% |
| CHRIS MORGAN | 7/10 | 3695 days | 2% |
| Darren Ingram | 9/10 | 3695 days | 3% |
| Rebecca Wharton | 7/10 | 3956 days | 1% |
| Alex | 8/10 | 3959 days | 2% |
| Tracy | 1/10 | 3968 days | 1% |
| Roberta Hutchins | 1/10 | 3999 days | 1% |
| Corinna Fallenbuchel | 9/10 | 4016 days | 1% |
| Sebastiaan Bouwmeester | 5/10 | 4030 days | 1% |
| Melon Lord | 5/10 | 4030 days | 1% |
| Bartlomiej Berger | 7/10 | 4036 days | 1% |
| Jess | 5/10 | 4121 days | 1% |
| Jonny Ronnblom | 4/10 | 4274 days | 0% |
| Dhyan | 3/10 | 4306 days | 0% |
| Janina Zwerver | 7/10 | 4308 days | 0% |
| Herman Schulz | 7/10 | 4308 days | 0% |
| Benjamin | 3/10 | 4333 days | 0% |
| Roland Beer | 3/10 | 4353 days | 0% |
| Alexia Greasbaum | 6/10 | 4353 days | 0% |
| Jenna Vince | 1/10 | 4457 days | 1% |
| Steve Warren | 9/10 | 4487 days | 2% |
| Roy and Julie Burgess | 8/10 | 4601 days | 2% |
| heidihigginbottom | 1/10 | 4640 days | 1% |
| J Curt Kovacs | 10/10 | 4671 days | 2% |
| Michal Maly | 7/10 | 4697 days | 2% |
| Peter Jolliffe | 5/10 | 4699 days | 1% |
| Sandra and Thomas | 8/10 | 4749 days | 2% |
| Reijenga | 4/10 | 4752 days | 1% |
| Jonathan Vondette | 9/10 | 4752 days | 2% |
| Joan and Colin Price | 3/10 | 4762 days | 1% |
| Benedicte and Mathilde Colas | 9/10 | 4764 days | 2% |
| Alexander Klein | 7/10 | 4765 days | 2% |
| Camille | 7/10 | 4766 days | 2% |
| Urs Zuercher | 8/10 | 4766 days | 2% |
| Faassen | 7/10 | 4769 days | 2% |
| Judy | 8/10 | 4770 days | 2% |
| James Darren Tennant | 9/10 | 4773 days | 2% |
| Stefan Roth | 5/10 | 4777 days | 1% |
| Clausen | 8/10 | 5029 days | 2% |
| Fleming Lauridsen | 8/10 | 5045 days | 2% |
| Volker | 7/10 | 5045 days | 2% |
| Patricia Fearon | 7/10 | 5048 days | 2% |
| Stefes Wencke | 5/10 | 5049 days | 1% |
| Sue Robertson | 7/10 | 5049 days | 2% |
| Marjolein Hartsuiker | 8/10 | 5051 days | 2% |
| Ralf Glaser | 8/10 | 5053 days | 2% |
| Ursi Meier | 8/10 | 5059 days | 2% |
| Marco Scheiber | 8/10 | 5059 days | 2% |
| Kurt & Noemi Buhler | 8/10 | 5060 days | 2% |
| Roger ter Horst | 8/10 | 5060 days | 2% |
| Gunther & Lucia | 7/10 | 5062 days | 2% |
| Ellen Jacobs | 5/10 | 5063 days | 1% |
| Patricia Motzheim | 8/10 | 5064 days | 2% |
| dierikx | 8/10 | 5065 days | 2% |
| jarvis88 | 10/10 | 5065 days | 2% |
| Chris & Susanna | 7/10 | 5128 days | 2% |
| Robert Carswell | 8/10 | 5133 days | 2% |
| Laura McCusker | 7/10 | 5143 days | 2% |
| Alberto Redner | 8/10 | 5143 days | 2% |
| Scott & Madeleine Bancroft | 9/10 | 5147 days | 2% |
| Joemcquillan | 1/10 | 5188 days | 1% |
| Sharlene | 10/10 | 5188 days | 2% |
| Anita_H | 7/10 | 5188 days | 2% |
| Therea | 9/10 | 5370 days | 2% |
| mrsmaker | 1/10 | 5371 days | 1% |
| Laura Thrower | 7/10 | 5376 days | 2% |
| John & Lorraine | 5/10 | 5381 days | 1% |
| Coral Last | 8/10 | 5388 days | 2% |
| Marquardt and Bernd | 8/10 | 5388 days | 2% |
| Dennis McKrearty | 5/10 | 5388 days | 1% |
| Sue Top | 8/10 | 5389 days | 2% |
| Mikel Bruijnaers | 8/10 | 5390 days | 2% |
| Matthias Joos | 8/10 | 5391 days | 2% |
| albertisa | 2/10 | 5402 days | 1% |
| Nicolas | 8/10 | 5403 days | 2% |
| Berger | 7/10 | 5406 days | 2% |
| Peter & Margo Boullin | 6/10 | 5410 days | 2% |
| Dieter Uhlmann | 3/10 | 5413 days | 1% |
| Walter Peters | 1/10 | 5414 days | 1% |
| Schunanu | 5/10 | 5416 days | 1% |
| Andy | 7/10 | 5417 days | 2% |
| Rob | 7/10 | 5417 days | 2% |
| Harriet Banes | 7/10 | 5421 days | 2% |
| Gillian de Vries | 6/10 | 5423 days | 2% |
| Robert Haidt | 7/10 | 5423 days | 2% |
| John Allen | 9/10 | 5425 days | 2% |
| Friedli Manuela | 8/10 | 5425 days | 2% |
| Kiefer Osterrieder | 4/10 | 5425 days | 1% |
| Georgina Davey | 5/10 | 5427 days | 1% |
| chrisnicho | 9/10 | 5430 days | 2% |
| keithakehurst | 1/10 | 5430 days | 1% |
| Liliana | 1/10 | 5461 days | 1% |
| Jill | 8/10 | 5522 days | 2% |
| nzseeman | 8/10 | 5522 days | 2% |
| juliag | 10/10 | 5553 days | 2% |
| davinia81 | 10/10 | 5553 days | 2% |
| Monica Askew | 8/10 | 5684 days | 2% |
| Wal & Lynne | 4/10 | 5696 days | 1% |
| Mr_Mal | 4/10 | 5736 days | 1% |
| marisraneth | 8/10 | 5736 days | 2% |
| Peter and Hilda | 8/10 | 5736 days | 2% |
| Risch & Seybold | 6/10 | 5749 days | 2% |
| Schumacher | 8/10 | 5754 days | 2% |
| Stephen & Emma | 5/10 | 5754 days | 1% |
| Benedict Fluthman | 6/10 | 5757 days | 2% |
| Jonathan Martin | 6/10 | 5770 days | 2% |
| Susanne Strassmann | 7/10 | 5773 days | 2% |
| David | 7/10 | 5774 days | 2% |
| Dale King | 8/10 | 5776 days | 2% |
| Jobbs | 9/10 | 5776 days | 2% |
| Jann Clar | 8/10 | 5776 days | 2% |
| Luisa | 7/10 | 5777 days | 2% |
| Helen B | 9/10 | 5777 days | 2% |
| Zane Vest | 9/10 | 5788 days | 2% |
| kararina Kosten | 10/10 | 5789 days | 2% |
| Harmann Volker | 6/10 | 5789 days | 2% |
| Hans Weiss | 7/10 | 5793 days | 2% |
| Nick | 8/10 | 5794 days | 2% |
| Ines Diana | 6/10 | 5794 days | 2% |
| olafrick | 9/10 | 5795 days | 2% |
| Iwan Jones | 2/10 | 5795 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 5804 days | 2% |
| Catherine Clavel | 8/10 | 5804 days | 2% |
| John Borneman | 9/10 | 5812 days | 2% |
| Florian Knoepfel | 8/10 | 5815 days | 2% |
| sophiep | 8/10 | 5841 days | 2% |
| Mike | 7/10 | 5841 days | 2% |
| carsteng | 8/10 | 5851 days | 2% |
| alasiac | 10/10 | 5857 days | 2% |
| Gary Brown | 7/10 | 5859 days | 2% |
| Aart Van Nooy | 5/10 | 5864 days | 1% |
| Mark Jenkins | 8/10 | 5865 days | 2% |
| Dan Mair | 7/10 | 5868 days | 2% |
| Alan Riley | 8/10 | 5869 days | 2% |
| Ann Riley | 8/10 | 5869 days | 2% |
| Graham Butt | 8/10 | 5880 days | 2% |
| Tillener | 8/10 | 5883 days | 2% |
| suemarieUK | 2/10 | 5887 days | 1% |
| BVanW | 6/10 | 6093 days | 2% |
| TomM | 10/10 | 6093 days | 2% |
| jenniferk | 10/10 | 6101 days | 2% |
| Katy1 | 8/10 | 6103 days | 2% |
| OdiliaF | 6/10 | 6120 days | 2% |
| amyd | 10/10 | 6132 days | 2% |
| JuliaG1 | 2/10 | 6134 days | 1% |
| Ed | 8/10 | 6137 days | 2% |
| marcusr | 9/10 | 6142 days | 2% |
| John | 5/10 | 6142 days | 1% |
| Visken | 7/10 | 6144 days | 2% |
| Marc | 8/10 | 6165 days | 2% |
| David | 9/10 | 6165 days | 2% |
| Kelly | 7/10 | 6167 days | 2% |
| Rob | 6/10 | 6176 days | 2% |
| David | 6/10 | 6214 days | 2% |
| Maggie | 8/10 | 6219 days | 2% |
| Brent | 10/10 | 6291 days | 2% |
| Jennifer | 7/10 | 6336 days | 2% |
| Alex and Thomas | 7/10 | 6478 days | 2% |
| Linda and Peter | 8/10 | 6480 days | 2% |
| Kathy Hawey | 6/10 | 6500 days | 2% |
| Helle and Ivan | 5/10 | 6505 days | 1% |
| Giles | 6/10 | 6572 days | 2% |
| Roman | 6/10 | 6572 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.06% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Mighty Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
21.07% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.