G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
265 Valid Reviews
The Mighty Campervans experience has a total of 271 reviews. There are 265 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 265 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 25 |
|
9% |
65.43% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.43% and is based on 265 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 265 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
58.19%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Reinier Hartog | 1/10 | 307 days | 73% |
| Julie Thieke | 1/10 | 704 days | 55% |
| Brinic | 6/10 | 826 days | 100% |
| Steven | 1/10 | 888 days | 42% |
| Zerbinati | 4/10 | 1130 days | 40% |
| Peter Potaka | 4/10 | 1587 days | 10% |
| Sharalyn Du Plessis | 9/10 | 1830 days | 9% |
| Gina DAVIS | 8/10 | 2105 days | 8% |
| Sheryl Cassity | 4/10 | 2105 days | 5% |
| Laura | 1/10 | 2105 days | 3% |
| Anthea Collazo | 5/10 | 2134 days | 6% |
| Alan Barton | 6/10 | 2134 days | 7% |
| Stephan | 1/10 | 2134 days | 3% |
| israel martinez fernandez | 8/10 | 2165 days | 8% |
| chin wan teng chin | 2/10 | 2196 days | 4% |
| Kelvin Smith | 8/10 | 2257 days | 8% |
| Jun Lim | 9/10 | 2257 days | 8% |
| James Farrawell | 10/10 | 2287 days | 8% |
| Mohamad Faeez Razali | 9/10 | 2318 days | 8% |
| B.L | 4/10 | 2410 days | 5% |
| kim thomas | 3/10 | 2440 days | 4% |
| russell lancaster | 8/10 | 2440 days | 7% |
| James Knipe | 1/10 | 2471 days | 3% |
| Ruth Lester | 4/10 | 2499 days | 5% |
| robert morse | 8/10 | 2499 days | 7% |
| Tac | 4/10 | 2499 days | 5% |
| Lee Summers | 4/10 | 2499 days | 5% |
| Mikel Artola | 8/10 | 2530 days | 7% |
| Ronny Etzion | 8/10 | 2530 days | 7% |
| Scrumpy | 1/10 | 2530 days | 3% |
| Anders Knutsson | 1/10 | 2530 days | 3% |
| Gerrida Coetsee | 9/10 | 2561 days | 7% |
| Clare Moody | 8/10 | 2561 days | 7% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2561 days | 3% |
| Rene Reich | 8/10 | 2591 days | 6% |
| Luis Ruiz | 1/10 | 2591 days | 3% |
| Abdul Hafiz Mohamed | 8/10 | 2591 days | 6% |
| Frans Buissink | 8/10 | 2622 days | 6% |
| Kristoffer Israel | 10/10 | 2622 days | 6% |
| Susan Turnbull | 9/10 | 2622 days | 6% |
| Kristin | 3/10 | 2622 days | 3% |
| Peter Kennedy | 7/10 | 2652 days | 6% |
| Guru Prasad | 4/10 | 2652 days | 4% |
| Esther Sun | 9/10 | 2775 days | 6% |
| Elise Clark | 10/10 | 2775 days | 6% |
| Leigh Harris | 8/10 | 2805 days | 6% |
| Rich and Becky | 1/10 | 2805 days | 2% |
| Siti Sarah Salleh | 9/10 | 2836 days | 6% |
| Anonymous | 1/10 | 2836 days | 2% |
| Chris Persen | 3/10 | 2864 days | 3% |
| Graham Hook | 9/10 | 2895 days | 5% |
| Aisyah paramacitra | 9/10 | 2926 days | 5% |
| Daniel Jervis | 10/10 | 2926 days | 5% |
| Jelena Manojlovic | 1/10 | 2926 days | 2% |
| Marc Herrmann | 9/10 | 2956 days | 5% |
| Challin Meink | 2/10 | 2956 days | 2% |
| Eva Pospisilova | 10/10 | 2987 days | 5% |
| Guy Florack | 1/10 | 2987 days | 2% |
| Ben Stiller | 8/10 | 3017 days | 5% |
| Aizat Kassim | 8/10 | 3017 days | 5% |
| Adeline Ang | 7/10 | 3140 days | 4% |
| Alex Benham | 9/10 | 3170 days | 4% |
| Sandy Kent | 3/10 | 3170 days | 2% |
| Harald Ludtke | 8/10 | 3193 days | 4% |
| Debbie Elliott-Kelm | 9/10 | 3201 days | 4% |
| Bill Butler | 8/10 | 3201 days | 4% |
| Klaus | 7/10 | 3203 days | 4% |
| Solvejg Bjerg | 5/10 | 3211 days | 3% |
| Joel and Flora Holzer | 7/10 | 3215 days | 4% |
| Gregory Wieman | 9/10 | 3229 days | 4% |
| EMILIO MARTINEZ | 3/10 | 3260 days | 2% |
| Lynne Hamilton | 8/10 | 3260 days | 4% |
| Marian Taylor | 6/10 | 3260 days | 4% |
| Luuk Kienhorst | 7/10 | 3280 days | 4% |
| Ane Pujol | 7/10 | 3281 days | 4% |
| Declan McNeaney | 8/10 | 3291 days | 4% |
| Louise Nicholls | 6/10 | 3303 days | 3% |
| Nanda Dyke | 7/10 | 3305 days | 4% |
| Sarah | 8/10 | 3316 days | 4% |
| Rogier Post | 9/10 | 3319 days | 4% |
| Daniel | 1/10 | 3321 days | 2% |
| Frank Netherlands | 3/10 | 3321 days | 2% |
| Matt Raby | 8/10 | 3323 days | 4% |
| robyn Goodin | 8/10 | 3352 days | 4% |
| Eduardo Notivol | 9/10 | 3352 days | 4% |
| Mark Lynch | 1/10 | 3382 days | 1% |
| Jamie Belisle | 8/10 | 3535 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3535 days | 3% |
| Steve Shields | 9/10 | 3535 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3553 days | 3% |
| Jill Stebbing | 9/10 | 3556 days | 3% |
| Alexandra Zwiers | 10/10 | 3562 days | 3% |
| Ron Mollica | 10/10 | 3566 days | 3% |
| Sarah Wainwright | 9/10 | 3566 days | 3% |
| Jim McClarence | 5/10 | 3566 days | 2% |
| Stephan Friedrich | 8/10 | 3583 days | 3% |
| liam thomas | 4/10 | 3595 days | 2% |
| andrea evans | 3/10 | 3595 days | 2% |
| Klaas Huis | 8/10 | 3602 days | 3% |
| Dariusz Kasperski | 9/10 | 3626 days | 3% |
| Maria Schaer | 7/10 | 3645 days | 2% |
| Andrew Patterson | 10/10 | 3657 days | 3% |
| danielle shanahan | 10/10 | 3657 days | 3% |
| CHRIS MORGAN | 7/10 | 3687 days | 2% |
| Darren Ingram | 9/10 | 3687 days | 2% |
| Rebecca Wharton | 7/10 | 3947 days | 1% |
| Alex | 8/10 | 3950 days | 1% |
| Tracy | 1/10 | 3960 days | 1% |
| Roberta Hutchins | 1/10 | 3991 days | 1% |
| Corinna Fallenbuchel | 9/10 | 4007 days | 1% |
| Sebastiaan Bouwmeester | 5/10 | 4022 days | 1% |
| Melon Lord | 5/10 | 4022 days | 1% |
| Bartlomiej Berger | 7/10 | 4027 days | 1% |
| Jess | 5/10 | 4113 days | 1% |
| Jonny Ronnblom | 4/10 | 4265 days | 0% |
| Dhyan | 3/10 | 4297 days | 0% |
| Janina Zwerver | 7/10 | 4299 days | 0% |
| Herman Schulz | 7/10 | 4299 days | 0% |
| Benjamin | 3/10 | 4324 days | 0% |
| Roland Beer | 3/10 | 4344 days | 0% |
| Alexia Greasbaum | 6/10 | 4344 days | 0% |
| Jenna Vince | 1/10 | 4448 days | 1% |
| Steve Warren | 9/10 | 4478 days | 2% |
| Roy and Julie Burgess | 8/10 | 4592 days | 2% |
| heidihigginbottom | 1/10 | 4631 days | 1% |
| J Curt Kovacs | 10/10 | 4662 days | 2% |
| Michal Maly | 7/10 | 4688 days | 2% |
| Peter Jolliffe | 5/10 | 4690 days | 1% |
| Sandra and Thomas | 8/10 | 4740 days | 2% |
| Reijenga | 4/10 | 4743 days | 1% |
| Jonathan Vondette | 9/10 | 4743 days | 2% |
| Joan and Colin Price | 3/10 | 4753 days | 1% |
| Benedicte and Mathilde Colas | 9/10 | 4755 days | 2% |
| Alexander Klein | 7/10 | 4756 days | 2% |
| Camille | 7/10 | 4757 days | 2% |
| Urs Zuercher | 8/10 | 4757 days | 2% |
| Faassen | 7/10 | 4760 days | 2% |
| Judy | 8/10 | 4761 days | 2% |
| James Darren Tennant | 9/10 | 4764 days | 2% |
| Stefan Roth | 5/10 | 4768 days | 1% |
| Clausen | 8/10 | 5020 days | 2% |
| Fleming Lauridsen | 8/10 | 5036 days | 2% |
| Volker | 7/10 | 5036 days | 2% |
| Patricia Fearon | 7/10 | 5039 days | 2% |
| Stefes Wencke | 5/10 | 5040 days | 1% |
| Sue Robertson | 7/10 | 5040 days | 2% |
| Marjolein Hartsuiker | 8/10 | 5042 days | 2% |
| Ralf Glaser | 8/10 | 5044 days | 2% |
| Ursi Meier | 8/10 | 5050 days | 2% |
| Marco Scheiber | 8/10 | 5050 days | 2% |
| Kurt & Noemi Buhler | 8/10 | 5051 days | 2% |
| Roger ter Horst | 8/10 | 5051 days | 2% |
| Gunther & Lucia | 7/10 | 5053 days | 2% |
| Ellen Jacobs | 5/10 | 5054 days | 1% |
| Patricia Motzheim | 8/10 | 5055 days | 2% |
| dierikx | 8/10 | 5056 days | 2% |
| jarvis88 | 10/10 | 5056 days | 2% |
| Chris & Susanna | 7/10 | 5119 days | 2% |
| Robert Carswell | 8/10 | 5124 days | 2% |
| Laura McCusker | 7/10 | 5134 days | 2% |
| Alberto Redner | 8/10 | 5134 days | 2% |
| Scott & Madeleine Bancroft | 9/10 | 5138 days | 2% |
| Joemcquillan | 1/10 | 5179 days | 1% |
| Sharlene | 10/10 | 5179 days | 2% |
| Anita_H | 7/10 | 5179 days | 2% |
| Therea | 9/10 | 5361 days | 2% |
| mrsmaker | 1/10 | 5362 days | 1% |
| Laura Thrower | 7/10 | 5367 days | 2% |
| John & Lorraine | 5/10 | 5372 days | 1% |
| Coral Last | 8/10 | 5379 days | 2% |
| Marquardt and Bernd | 8/10 | 5379 days | 2% |
| Dennis McKrearty | 5/10 | 5379 days | 1% |
| Sue Top | 8/10 | 5380 days | 2% |
| Mikel Bruijnaers | 8/10 | 5381 days | 2% |
| Matthias Joos | 8/10 | 5382 days | 2% |
| albertisa | 2/10 | 5393 days | 1% |
| Nicolas | 8/10 | 5394 days | 2% |
| Berger | 7/10 | 5397 days | 2% |
| Peter & Margo Boullin | 6/10 | 5401 days | 2% |
| Dieter Uhlmann | 3/10 | 5404 days | 1% |
| Walter Peters | 1/10 | 5405 days | 1% |
| Schunanu | 5/10 | 5407 days | 1% |
| Andy | 7/10 | 5408 days | 2% |
| Rob | 7/10 | 5408 days | 2% |
| Harriet Banes | 7/10 | 5412 days | 2% |
| Gillian de Vries | 6/10 | 5414 days | 2% |
| Robert Haidt | 7/10 | 5414 days | 2% |
| John Allen | 9/10 | 5416 days | 2% |
| Friedli Manuela | 8/10 | 5416 days | 2% |
| Kiefer Osterrieder | 4/10 | 5416 days | 1% |
| Georgina Davey | 5/10 | 5418 days | 1% |
| chrisnicho | 9/10 | 5421 days | 2% |
| keithakehurst | 1/10 | 5421 days | 1% |
| Liliana | 1/10 | 5452 days | 1% |
| Jill | 8/10 | 5513 days | 2% |
| nzseeman | 8/10 | 5513 days | 2% |
| juliag | 10/10 | 5544 days | 2% |
| davinia81 | 10/10 | 5544 days | 2% |
| Monica Askew | 8/10 | 5675 days | 2% |
| Wal & Lynne | 4/10 | 5687 days | 1% |
| Mr_Mal | 4/10 | 5727 days | 1% |
| marisraneth | 8/10 | 5727 days | 2% |
| Peter and Hilda | 8/10 | 5727 days | 2% |
| Risch & Seybold | 6/10 | 5740 days | 2% |
| Schumacher | 8/10 | 5745 days | 2% |
| Stephen & Emma | 5/10 | 5745 days | 1% |
| Benedict Fluthman | 6/10 | 5748 days | 2% |
| Jonathan Martin | 6/10 | 5761 days | 2% |
| Susanne Strassmann | 7/10 | 5764 days | 2% |
| David | 7/10 | 5765 days | 2% |
| Dale King | 8/10 | 5767 days | 2% |
| Jobbs | 9/10 | 5767 days | 2% |
| Jann Clar | 8/10 | 5767 days | 2% |
| Luisa | 7/10 | 5768 days | 2% |
| Helen B | 9/10 | 5768 days | 2% |
| Zane Vest | 9/10 | 5779 days | 2% |
| kararina Kosten | 10/10 | 5780 days | 2% |
| Harmann Volker | 6/10 | 5780 days | 2% |
| Hans Weiss | 7/10 | 5784 days | 2% |
| Nick | 8/10 | 5785 days | 2% |
| Ines Diana | 6/10 | 5785 days | 2% |
| olafrick | 9/10 | 5786 days | 2% |
| Iwan Jones | 2/10 | 5786 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 5795 days | 2% |
| Catherine Clavel | 8/10 | 5795 days | 2% |
| John Borneman | 9/10 | 5803 days | 2% |
| Florian Knoepfel | 8/10 | 5806 days | 2% |
| sophiep | 8/10 | 5832 days | 2% |
| Mike | 7/10 | 5832 days | 2% |
| carsteng | 8/10 | 5842 days | 2% |
| alasiac | 10/10 | 5848 days | 2% |
| Gary Brown | 7/10 | 5850 days | 2% |
| Aart Van Nooy | 5/10 | 5855 days | 1% |
| Mark Jenkins | 8/10 | 5856 days | 2% |
| Dan Mair | 7/10 | 5859 days | 2% |
| Alan Riley | 8/10 | 5860 days | 2% |
| Ann Riley | 8/10 | 5860 days | 2% |
| Graham Butt | 8/10 | 5871 days | 2% |
| Tillener | 8/10 | 5874 days | 2% |
| suemarieUK | 2/10 | 5878 days | 1% |
| BVanW | 6/10 | 6084 days | 2% |
| TomM | 10/10 | 6084 days | 2% |
| jenniferk | 10/10 | 6092 days | 2% |
| Katy1 | 8/10 | 6094 days | 2% |
| OdiliaF | 6/10 | 6111 days | 2% |
| amyd | 10/10 | 6123 days | 2% |
| JuliaG1 | 2/10 | 6125 days | 1% |
| Ed | 8/10 | 6129 days | 2% |
| marcusr | 9/10 | 6134 days | 2% |
| John | 5/10 | 6134 days | 1% |
| Visken | 7/10 | 6136 days | 2% |
| Marc | 8/10 | 6157 days | 2% |
| David | 9/10 | 6157 days | 2% |
| Kelly | 7/10 | 6159 days | 2% |
| Rob | 6/10 | 6168 days | 2% |
| David | 6/10 | 6206 days | 2% |
| Maggie | 8/10 | 6211 days | 2% |
| Brent | 10/10 | 6283 days | 2% |
| Jennifer | 7/10 | 6328 days | 2% |
| Alex and Thomas | 7/10 | 6469 days | 2% |
| Linda and Peter | 8/10 | 6471 days | 2% |
| Kathy Hawey | 6/10 | 6491 days | 2% |
| Helle and Ivan | 5/10 | 6496 days | 1% |
| Giles | 6/10 | 6563 days | 2% |
| Roman | 6/10 | 6563 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.07% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 42 days. The Mighty Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
21.12% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.