Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
265 Valid Reviews
The Mighty Campervans experience has a total of 271 reviews. There are 265 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 265 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 25 |
|
9% |
65.43% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.43% and is based on 265 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 265 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
59.33%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Reinier Hartog | 1/10 | 484 days | 94% |
| Julie Thieke | 1/10 | 881 days | 60% |
| Brinic | 6/10 | 1003 days | 100% |
| Steven | 1/10 | 1065 days | 41% |
| Zerbinati | 4/10 | 1307 days | 35% |
| Peter Potaka | 4/10 | 1764 days | 9% |
| Sharalyn Du Plessis | 9/10 | 2007 days | 12% |
| Gina DAVIS | 8/10 | 2282 days | 10% |
| Sheryl Cassity | 4/10 | 2282 days | 7% |
| Laura | 1/10 | 2282 days | 4% |
| Anthea Collazo | 5/10 | 2311 days | 8% |
| Alan Barton | 6/10 | 2311 days | 9% |
| Stephan | 1/10 | 2311 days | 4% |
| israel martinez fernandez | 8/10 | 2342 days | 10% |
| chin wan teng chin | 2/10 | 2373 days | 4% |
| Kelvin Smith | 8/10 | 2434 days | 10% |
| Jun Lim | 9/10 | 2434 days | 10% |
| James Farrawell | 10/10 | 2464 days | 10% |
| Mohamad Faeez Razali | 9/10 | 2495 days | 9% |
| B.L | 4/10 | 2587 days | 6% |
| kim thomas | 3/10 | 2617 days | 5% |
| russell lancaster | 8/10 | 2617 days | 9% |
| James Knipe | 1/10 | 2648 days | 3% |
| Ruth Lester | 4/10 | 2676 days | 5% |
| robert morse | 8/10 | 2676 days | 8% |
| Tac | 4/10 | 2676 days | 5% |
| Lee Summers | 4/10 | 2676 days | 5% |
| Mikel Artola | 8/10 | 2707 days | 8% |
| Ronny Etzion | 8/10 | 2707 days | 8% |
| Scrumpy | 1/10 | 2707 days | 3% |
| Anders Knutsson | 1/10 | 2707 days | 3% |
| Gerrida Coetsee | 9/10 | 2738 days | 8% |
| Clare Moody | 8/10 | 2738 days | 8% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2738 days | 3% |
| Rene Reich | 8/10 | 2768 days | 8% |
| Luis Ruiz | 1/10 | 2768 days | 3% |
| Abdul Hafiz Mohamed | 8/10 | 2768 days | 8% |
| Frans Buissink | 8/10 | 2799 days | 8% |
| Kristoffer Israel | 10/10 | 2799 days | 8% |
| Susan Turnbull | 9/10 | 2799 days | 8% |
| Kristin | 3/10 | 2799 days | 4% |
| Peter Kennedy | 7/10 | 2829 days | 7% |
| Guru Prasad | 4/10 | 2829 days | 5% |
| Esther Sun | 9/10 | 2952 days | 7% |
| Elise Clark | 10/10 | 2952 days | 7% |
| Leigh Harris | 8/10 | 2982 days | 7% |
| Rich and Becky | 1/10 | 2982 days | 3% |
| Siti Sarah Salleh | 9/10 | 3013 days | 7% |
| Anonymous | 1/10 | 3013 days | 3% |
| Chris Persen | 3/10 | 3041 days | 3% |
| Graham Hook | 9/10 | 3072 days | 6% |
| Aisyah paramacitra | 9/10 | 3103 days | 6% |
| Daniel Jervis | 10/10 | 3103 days | 6% |
| Jelena Manojlovic | 1/10 | 3103 days | 2% |
| Marc Herrmann | 9/10 | 3133 days | 6% |
| Challin Meink | 2/10 | 3133 days | 3% |
| Eva Pospisilova | 10/10 | 3164 days | 6% |
| Guy Florack | 1/10 | 3164 days | 2% |
| Ben Stiller | 8/10 | 3194 days | 6% |
| Aizat Kassim | 8/10 | 3194 days | 6% |
| Adeline Ang | 7/10 | 3317 days | 5% |
| Alex Benham | 9/10 | 3347 days | 5% |
| Sandy Kent | 3/10 | 3347 days | 3% |
| Harald Ludtke | 8/10 | 3370 days | 5% |
| Debbie Elliott-Kelm | 9/10 | 3378 days | 5% |
| Bill Butler | 8/10 | 3378 days | 5% |
| Klaus | 7/10 | 3380 days | 5% |
| Solvejg Bjerg | 5/10 | 3388 days | 4% |
| Joel and Flora Holzer | 7/10 | 3392 days | 4% |
| Gregory Wieman | 9/10 | 3406 days | 5% |
| EMILIO MARTINEZ | 3/10 | 3437 days | 2% |
| Lynne Hamilton | 8/10 | 3437 days | 4% |
| Marian Taylor | 6/10 | 3437 days | 4% |
| Luuk Kienhorst | 7/10 | 3457 days | 4% |
| Ane Pujol | 7/10 | 3458 days | 4% |
| Declan McNeaney | 8/10 | 3468 days | 4% |
| Louise Nicholls | 6/10 | 3480 days | 4% |
| Nanda Dyke | 7/10 | 3482 days | 4% |
| Sarah | 8/10 | 3493 days | 4% |
| Rogier Post | 9/10 | 3496 days | 4% |
| Daniel | 1/10 | 3498 days | 2% |
| Frank Netherlands | 3/10 | 3498 days | 2% |
| Matt Raby | 8/10 | 3500 days | 4% |
| robyn Goodin | 8/10 | 3529 days | 4% |
| Eduardo Notivol | 9/10 | 3529 days | 4% |
| Mark Lynch | 1/10 | 3559 days | 1% |
| Jamie Belisle | 8/10 | 3712 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3712 days | 3% |
| Steve Shields | 9/10 | 3712 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3730 days | 3% |
| Jill Stebbing | 9/10 | 3733 days | 3% |
| Alexandra Zwiers | 10/10 | 3739 days | 3% |
| Ron Mollica | 10/10 | 3743 days | 3% |
| Sarah Wainwright | 9/10 | 3743 days | 3% |
| Jim McClarence | 5/10 | 3743 days | 2% |
| Stephan Friedrich | 8/10 | 3760 days | 3% |
| liam thomas | 4/10 | 3772 days | 2% |
| andrea evans | 3/10 | 3772 days | 1% |
| Klaas Huis | 8/10 | 3779 days | 3% |
| Dariusz Kasperski | 9/10 | 3803 days | 3% |
| Maria Schaer | 7/10 | 3822 days | 2% |
| Andrew Patterson | 10/10 | 3834 days | 2% |
| danielle shanahan | 10/10 | 3834 days | 2% |
| CHRIS MORGAN | 7/10 | 3864 days | 2% |
| Darren Ingram | 9/10 | 3864 days | 2% |
| Rebecca Wharton | 7/10 | 4124 days | 1% |
| Alex | 8/10 | 4127 days | 1% |
| Tracy | 1/10 | 4137 days | 0% |
| Roberta Hutchins | 1/10 | 4168 days | 0% |
| Corinna Fallenbuchel | 9/10 | 4184 days | 1% |
| Sebastiaan Bouwmeester | 5/10 | 4199 days | 0% |
| Melon Lord | 5/10 | 4199 days | 0% |
| Bartlomiej Berger | 7/10 | 4204 days | 0% |
| Jess | 5/10 | 4290 days | 0% |
| Jonny Ronnblom | 4/10 | 4442 days | 1% |
| Dhyan | 3/10 | 4474 days | 1% |
| Janina Zwerver | 7/10 | 4476 days | 2% |
| Herman Schulz | 7/10 | 4476 days | 2% |
| Benjamin | 3/10 | 4501 days | 1% |
| Roland Beer | 3/10 | 4521 days | 1% |
| Alexia Greasbaum | 6/10 | 4521 days | 2% |
| Jenna Vince | 1/10 | 4625 days | 1% |
| Steve Warren | 9/10 | 4655 days | 2% |
| Roy and Julie Burgess | 8/10 | 4769 days | 2% |
| heidihigginbottom | 1/10 | 4808 days | 1% |
| J Curt Kovacs | 10/10 | 4839 days | 2% |
| Michal Maly | 7/10 | 4865 days | 2% |
| Peter Jolliffe | 5/10 | 4867 days | 2% |
| Sandra and Thomas | 8/10 | 4917 days | 2% |
| Reijenga | 4/10 | 4920 days | 1% |
| Jonathan Vondette | 9/10 | 4920 days | 2% |
| Joan and Colin Price | 3/10 | 4930 days | 1% |
| Benedicte and Mathilde Colas | 9/10 | 4932 days | 2% |
| Alexander Klein | 7/10 | 4933 days | 2% |
| Camille | 7/10 | 4934 days | 2% |
| Urs Zuercher | 8/10 | 4934 days | 2% |
| Faassen | 7/10 | 4937 days | 2% |
| Judy | 8/10 | 4938 days | 2% |
| James Darren Tennant | 9/10 | 4941 days | 2% |
| Stefan Roth | 5/10 | 4945 days | 2% |
| Clausen | 8/10 | 5197 days | 2% |
| Fleming Lauridsen | 8/10 | 5213 days | 2% |
| Volker | 7/10 | 5213 days | 2% |
| Patricia Fearon | 7/10 | 5216 days | 2% |
| Stefes Wencke | 5/10 | 5217 days | 2% |
| Sue Robertson | 7/10 | 5217 days | 2% |
| Marjolein Hartsuiker | 8/10 | 5219 days | 2% |
| Ralf Glaser | 8/10 | 5221 days | 2% |
| Ursi Meier | 8/10 | 5227 days | 2% |
| Marco Scheiber | 8/10 | 5227 days | 2% |
| Kurt & Noemi Buhler | 8/10 | 5228 days | 2% |
| Roger ter Horst | 8/10 | 5228 days | 2% |
| Gunther & Lucia | 7/10 | 5230 days | 2% |
| Ellen Jacobs | 5/10 | 5231 days | 2% |
| Patricia Motzheim | 8/10 | 5232 days | 2% |
| dierikx | 8/10 | 5233 days | 2% |
| jarvis88 | 10/10 | 5233 days | 2% |
| Chris & Susanna | 7/10 | 5296 days | 2% |
| Robert Carswell | 8/10 | 5301 days | 2% |
| Laura McCusker | 7/10 | 5311 days | 2% |
| Alberto Redner | 8/10 | 5311 days | 2% |
| Scott & Madeleine Bancroft | 9/10 | 5315 days | 2% |
| Joemcquillan | 1/10 | 5356 days | 1% |
| Sharlene | 10/10 | 5356 days | 2% |
| Anita_H | 7/10 | 5356 days | 2% |
| Therea | 9/10 | 5538 days | 2% |
| mrsmaker | 1/10 | 5539 days | 1% |
| Laura Thrower | 7/10 | 5544 days | 2% |
| John & Lorraine | 5/10 | 5549 days | 2% |
| Coral Last | 8/10 | 5556 days | 2% |
| Marquardt and Bernd | 8/10 | 5556 days | 2% |
| Dennis McKrearty | 5/10 | 5556 days | 2% |
| Sue Top | 8/10 | 5557 days | 2% |
| Mikel Bruijnaers | 8/10 | 5558 days | 2% |
| Matthias Joos | 8/10 | 5559 days | 2% |
| albertisa | 2/10 | 5570 days | 1% |
| Nicolas | 8/10 | 5571 days | 2% |
| Berger | 7/10 | 5574 days | 2% |
| Peter & Margo Boullin | 6/10 | 5578 days | 2% |
| Dieter Uhlmann | 3/10 | 5581 days | 1% |
| Walter Peters | 1/10 | 5582 days | 1% |
| Schunanu | 5/10 | 5584 days | 2% |
| Andy | 7/10 | 5585 days | 2% |
| Rob | 7/10 | 5585 days | 2% |
| Harriet Banes | 7/10 | 5589 days | 2% |
| Gillian de Vries | 6/10 | 5591 days | 2% |
| Robert Haidt | 7/10 | 5591 days | 2% |
| John Allen | 9/10 | 5593 days | 2% |
| Friedli Manuela | 8/10 | 5593 days | 2% |
| Kiefer Osterrieder | 4/10 | 5593 days | 1% |
| Georgina Davey | 5/10 | 5595 days | 2% |
| chrisnicho | 9/10 | 5598 days | 2% |
| keithakehurst | 1/10 | 5598 days | 1% |
| Liliana | 1/10 | 5629 days | 1% |
| Jill | 8/10 | 5690 days | 2% |
| nzseeman | 8/10 | 5690 days | 2% |
| juliag | 10/10 | 5721 days | 2% |
| davinia81 | 10/10 | 5721 days | 2% |
| Monica Askew | 8/10 | 5852 days | 2% |
| Wal & Lynne | 4/10 | 5864 days | 1% |
| Mr_Mal | 4/10 | 5904 days | 1% |
| marisraneth | 8/10 | 5904 days | 2% |
| Peter and Hilda | 8/10 | 5904 days | 2% |
| Risch & Seybold | 6/10 | 5917 days | 2% |
| Schumacher | 8/10 | 5922 days | 2% |
| Stephen & Emma | 5/10 | 5922 days | 2% |
| Benedict Fluthman | 6/10 | 5925 days | 2% |
| Jonathan Martin | 6/10 | 5938 days | 2% |
| Susanne Strassmann | 7/10 | 5941 days | 2% |
| David | 7/10 | 5942 days | 2% |
| Dale King | 8/10 | 5944 days | 2% |
| Jobbs | 9/10 | 5944 days | 2% |
| Jann Clar | 8/10 | 5944 days | 2% |
| Luisa | 7/10 | 5945 days | 2% |
| Helen B | 9/10 | 5945 days | 2% |
| Zane Vest | 9/10 | 5956 days | 2% |
| kararina Kosten | 10/10 | 5957 days | 2% |
| Harmann Volker | 6/10 | 5957 days | 2% |
| Hans Weiss | 7/10 | 5961 days | 2% |
| Nick | 8/10 | 5962 days | 2% |
| Ines Diana | 6/10 | 5962 days | 2% |
| olafrick | 9/10 | 5963 days | 2% |
| Iwan Jones | 2/10 | 5963 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 5972 days | 2% |
| Catherine Clavel | 8/10 | 5972 days | 2% |
| John Borneman | 9/10 | 5980 days | 2% |
| Florian Knoepfel | 8/10 | 5983 days | 2% |
| sophiep | 8/10 | 6009 days | 2% |
| Mike | 7/10 | 6009 days | 2% |
| carsteng | 8/10 | 6019 days | 2% |
| alasiac | 10/10 | 6025 days | 2% |
| Gary Brown | 7/10 | 6027 days | 2% |
| Aart Van Nooy | 5/10 | 6032 days | 2% |
| Mark Jenkins | 8/10 | 6033 days | 2% |
| Dan Mair | 7/10 | 6036 days | 2% |
| Alan Riley | 8/10 | 6037 days | 2% |
| Ann Riley | 8/10 | 6037 days | 2% |
| Graham Butt | 8/10 | 6048 days | 2% |
| Tillener | 8/10 | 6051 days | 2% |
| suemarieUK | 2/10 | 6055 days | 1% |
| BVanW | 6/10 | 6261 days | 2% |
| TomM | 10/10 | 6261 days | 2% |
| jenniferk | 10/10 | 6269 days | 2% |
| Katy1 | 8/10 | 6271 days | 2% |
| OdiliaF | 6/10 | 6288 days | 2% |
| amyd | 10/10 | 6300 days | 2% |
| JuliaG1 | 2/10 | 6302 days | 1% |
| Ed | 8/10 | 6306 days | 2% |
| marcusr | 9/10 | 6311 days | 2% |
| John | 5/10 | 6311 days | 2% |
| Visken | 7/10 | 6313 days | 2% |
| Marc | 8/10 | 6334 days | 2% |
| David | 9/10 | 6334 days | 2% |
| Kelly | 7/10 | 6335 days | 2% |
| Rob | 6/10 | 6345 days | 2% |
| David | 6/10 | 6383 days | 2% |
| Maggie | 8/10 | 6388 days | 2% |
| Brent | 10/10 | 6460 days | 2% |
| Jennifer | 7/10 | 6505 days | 2% |
| Alex and Thomas | 7/10 | 6646 days | 2% |
| Linda and Peter | 8/10 | 6648 days | 2% |
| Kathy Hawey | 6/10 | 6668 days | 2% |
| Helle and Ivan | 5/10 | 6673 days | 2% |
| Giles | 6/10 | 6740 days | 2% |
| Roman | 6/10 | 6740 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.47% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 105 days. The Mighty Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.43% |
| 198 | -2.45% |
| 199 | -2.46% |
| 200 | -2.47% |
| 201 | -2.48% |
| 202 | -2.50% |
| 203 | -2.51% |
| … | … |
Balancing Adjustment
18.92% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.