G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
265 Valid Reviews
The Mighty Campervans experience has a total of 271 reviews. There are 265 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 265 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 25 |
|
9% |
65.43% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.43% and is based on 265 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 265 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
59.18%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Reinier Hartog | 1/10 | 464 days | 91% |
| Julie Thieke | 1/10 | 861 days | 60% |
| Brinic | 6/10 | 983 days | 100% |
| Steven | 1/10 | 1045 days | 41% |
| Zerbinati | 4/10 | 1287 days | 36% |
| Peter Potaka | 4/10 | 1743 days | 9% |
| Sharalyn Du Plessis | 9/10 | 1986 days | 11% |
| Gina DAVIS | 8/10 | 2261 days | 10% |
| Sheryl Cassity | 4/10 | 2261 days | 7% |
| Laura | 1/10 | 2262 days | 4% |
| Anthea Collazo | 5/10 | 2290 days | 8% |
| Alan Barton | 6/10 | 2290 days | 9% |
| Stephan | 1/10 | 2291 days | 4% |
| israel martinez fernandez | 8/10 | 2321 days | 10% |
| chin wan teng chin | 2/10 | 2353 days | 4% |
| Kelvin Smith | 8/10 | 2413 days | 9% |
| Jun Lim | 9/10 | 2414 days | 9% |
| James Farrawell | 10/10 | 2443 days | 9% |
| Mohamad Faeez Razali | 9/10 | 2474 days | 9% |
| B.L | 4/10 | 2567 days | 6% |
| kim thomas | 3/10 | 2596 days | 4% |
| russell lancaster | 8/10 | 2596 days | 8% |
| James Knipe | 1/10 | 2628 days | 3% |
| Ruth Lester | 4/10 | 2655 days | 5% |
| robert morse | 8/10 | 2655 days | 8% |
| Tac | 4/10 | 2656 days | 5% |
| Lee Summers | 4/10 | 2656 days | 5% |
| Mikel Artola | 8/10 | 2686 days | 8% |
| Ronny Etzion | 8/10 | 2686 days | 8% |
| Scrumpy | 1/10 | 2686 days | 3% |
| Anders Knutsson | 1/10 | 2686 days | 3% |
| Gerrida Coetsee | 9/10 | 2717 days | 8% |
| Clare Moody | 8/10 | 2717 days | 8% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2718 days | 3% |
| Rene Reich | 8/10 | 2747 days | 8% |
| Luis Ruiz | 1/10 | 2747 days | 3% |
| Abdul Hafiz Mohamed | 8/10 | 2747 days | 8% |
| Frans Buissink | 8/10 | 2778 days | 7% |
| Kristoffer Israel | 10/10 | 2778 days | 8% |
| Susan Turnbull | 9/10 | 2778 days | 8% |
| Kristin | 3/10 | 2779 days | 4% |
| Peter Kennedy | 7/10 | 2808 days | 7% |
| Guru Prasad | 4/10 | 2808 days | 5% |
| Esther Sun | 9/10 | 2931 days | 7% |
| Elise Clark | 10/10 | 2931 days | 7% |
| Leigh Harris | 8/10 | 2961 days | 7% |
| Rich and Becky | 1/10 | 2962 days | 2% |
| Siti Sarah Salleh | 9/10 | 2992 days | 6% |
| Anonymous | 1/10 | 2993 days | 2% |
| Chris Persen | 3/10 | 3020 days | 3% |
| Graham Hook | 9/10 | 3051 days | 6% |
| Aisyah paramacitra | 9/10 | 3082 days | 6% |
| Daniel Jervis | 10/10 | 3082 days | 6% |
| Jelena Manojlovic | 1/10 | 3082 days | 2% |
| Marc Herrmann | 9/10 | 3112 days | 6% |
| Challin Meink | 2/10 | 3112 days | 2% |
| Eva Pospisilova | 10/10 | 3143 days | 6% |
| Guy Florack | 1/10 | 3144 days | 2% |
| Ben Stiller | 8/10 | 3173 days | 6% |
| Aizat Kassim | 8/10 | 3173 days | 6% |
| Adeline Ang | 7/10 | 3296 days | 5% |
| Alex Benham | 9/10 | 3326 days | 5% |
| Sandy Kent | 3/10 | 3326 days | 2% |
| Harald Ludtke | 8/10 | 3350 days | 5% |
| Debbie Elliott-Kelm | 9/10 | 3357 days | 5% |
| Bill Butler | 8/10 | 3357 days | 5% |
| Klaus | 7/10 | 3360 days | 4% |
| Solvejg Bjerg | 5/10 | 3368 days | 3% |
| Joel and Flora Holzer | 7/10 | 3372 days | 4% |
| Gregory Wieman | 9/10 | 3385 days | 5% |
| EMILIO MARTINEZ | 3/10 | 3416 days | 2% |
| Lynne Hamilton | 8/10 | 3416 days | 4% |
| Marian Taylor | 6/10 | 3416 days | 4% |
| Luuk Kienhorst | 7/10 | 3437 days | 4% |
| Ane Pujol | 7/10 | 3438 days | 4% |
| Declan McNeaney | 8/10 | 3447 days | 4% |
| Louise Nicholls | 6/10 | 3460 days | 4% |
| Nanda Dyke | 7/10 | 3462 days | 4% |
| Sarah | 8/10 | 3473 days | 4% |
| Rogier Post | 9/10 | 3476 days | 4% |
| Daniel | 1/10 | 3477 days | 1% |
| Frank Netherlands | 3/10 | 3477 days | 2% |
| Matt Raby | 8/10 | 3480 days | 4% |
| robyn Goodin | 8/10 | 3508 days | 4% |
| Eduardo Notivol | 9/10 | 3508 days | 4% |
| Mark Lynch | 1/10 | 3538 days | 1% |
| Jamie Belisle | 8/10 | 3691 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3691 days | 3% |
| Steve Shields | 9/10 | 3691 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3710 days | 3% |
| Jill Stebbing | 9/10 | 3713 days | 3% |
| Alexandra Zwiers | 10/10 | 3719 days | 3% |
| Ron Mollica | 10/10 | 3722 days | 3% |
| Sarah Wainwright | 9/10 | 3722 days | 3% |
| Jim McClarence | 5/10 | 3722 days | 2% |
| Stephan Friedrich | 8/10 | 3740 days | 3% |
| liam thomas | 4/10 | 3751 days | 2% |
| andrea evans | 3/10 | 3751 days | 1% |
| Klaas Huis | 8/10 | 3759 days | 3% |
| Dariusz Kasperski | 9/10 | 3782 days | 3% |
| Maria Schaer | 7/10 | 3802 days | 2% |
| Andrew Patterson | 10/10 | 3813 days | 2% |
| danielle shanahan | 10/10 | 3813 days | 2% |
| CHRIS MORGAN | 7/10 | 3843 days | 2% |
| Darren Ingram | 9/10 | 3843 days | 2% |
| Rebecca Wharton | 7/10 | 4104 days | 1% |
| Alex | 8/10 | 4107 days | 1% |
| Tracy | 1/10 | 4116 days | 0% |
| Roberta Hutchins | 1/10 | 4147 days | 0% |
| Corinna Fallenbuchel | 9/10 | 4164 days | 1% |
| Sebastiaan Bouwmeester | 5/10 | 4178 days | 0% |
| Melon Lord | 5/10 | 4178 days | 0% |
| Bartlomiej Berger | 7/10 | 4184 days | 0% |
| Jess | 5/10 | 4269 days | 0% |
| Jonny Ronnblom | 4/10 | 4422 days | 1% |
| Dhyan | 3/10 | 4454 days | 1% |
| Janina Zwerver | 7/10 | 4456 days | 2% |
| Herman Schulz | 7/10 | 4456 days | 2% |
| Benjamin | 3/10 | 4481 days | 1% |
| Roland Beer | 3/10 | 4501 days | 1% |
| Alexia Greasbaum | 6/10 | 4501 days | 2% |
| Jenna Vince | 1/10 | 4605 days | 1% |
| Steve Warren | 9/10 | 4635 days | 2% |
| Roy and Julie Burgess | 8/10 | 4749 days | 2% |
| heidihigginbottom | 1/10 | 4788 days | 1% |
| J Curt Kovacs | 10/10 | 4819 days | 2% |
| Michal Maly | 7/10 | 4845 days | 2% |
| Peter Jolliffe | 5/10 | 4847 days | 2% |
| Sandra and Thomas | 8/10 | 4897 days | 2% |
| Reijenga | 4/10 | 4900 days | 1% |
| Jonathan Vondette | 9/10 | 4900 days | 2% |
| Joan and Colin Price | 3/10 | 4910 days | 1% |
| Benedicte and Mathilde Colas | 9/10 | 4912 days | 2% |
| Alexander Klein | 7/10 | 4913 days | 2% |
| Camille | 7/10 | 4914 days | 2% |
| Urs Zuercher | 8/10 | 4914 days | 2% |
| Faassen | 7/10 | 4917 days | 2% |
| Judy | 8/10 | 4918 days | 2% |
| James Darren Tennant | 9/10 | 4921 days | 2% |
| Stefan Roth | 5/10 | 4925 days | 2% |
| Clausen | 8/10 | 5177 days | 2% |
| Fleming Lauridsen | 8/10 | 5193 days | 2% |
| Volker | 7/10 | 5193 days | 2% |
| Patricia Fearon | 7/10 | 5196 days | 2% |
| Stefes Wencke | 5/10 | 5197 days | 2% |
| Sue Robertson | 7/10 | 5197 days | 2% |
| Marjolein Hartsuiker | 8/10 | 5199 days | 2% |
| Ralf Glaser | 8/10 | 5201 days | 2% |
| Ursi Meier | 8/10 | 5207 days | 2% |
| Marco Scheiber | 8/10 | 5207 days | 2% |
| Kurt & Noemi Buhler | 8/10 | 5208 days | 2% |
| Roger ter Horst | 8/10 | 5208 days | 2% |
| Gunther & Lucia | 7/10 | 5210 days | 2% |
| Ellen Jacobs | 5/10 | 5211 days | 2% |
| Patricia Motzheim | 8/10 | 5212 days | 2% |
| dierikx | 8/10 | 5213 days | 2% |
| jarvis88 | 10/10 | 5213 days | 2% |
| Chris & Susanna | 7/10 | 5276 days | 2% |
| Robert Carswell | 8/10 | 5281 days | 2% |
| Laura McCusker | 7/10 | 5291 days | 2% |
| Alberto Redner | 8/10 | 5291 days | 2% |
| Scott & Madeleine Bancroft | 9/10 | 5295 days | 2% |
| Joemcquillan | 1/10 | 5336 days | 1% |
| Sharlene | 10/10 | 5336 days | 2% |
| Anita_H | 7/10 | 5336 days | 2% |
| Therea | 9/10 | 5518 days | 2% |
| mrsmaker | 1/10 | 5519 days | 1% |
| Laura Thrower | 7/10 | 5524 days | 2% |
| John & Lorraine | 5/10 | 5529 days | 2% |
| Coral Last | 8/10 | 5536 days | 2% |
| Marquardt and Bernd | 8/10 | 5536 days | 2% |
| Dennis McKrearty | 5/10 | 5536 days | 2% |
| Sue Top | 8/10 | 5537 days | 2% |
| Mikel Bruijnaers | 8/10 | 5538 days | 2% |
| Matthias Joos | 8/10 | 5539 days | 2% |
| albertisa | 2/10 | 5550 days | 1% |
| Nicolas | 8/10 | 5551 days | 2% |
| Berger | 7/10 | 5554 days | 2% |
| Peter & Margo Boullin | 6/10 | 5558 days | 2% |
| Dieter Uhlmann | 3/10 | 5561 days | 1% |
| Walter Peters | 1/10 | 5562 days | 1% |
| Schunanu | 5/10 | 5564 days | 2% |
| Andy | 7/10 | 5565 days | 2% |
| Rob | 7/10 | 5565 days | 2% |
| Harriet Banes | 7/10 | 5569 days | 2% |
| Gillian de Vries | 6/10 | 5571 days | 2% |
| Robert Haidt | 7/10 | 5571 days | 2% |
| John Allen | 9/10 | 5573 days | 2% |
| Friedli Manuela | 8/10 | 5573 days | 2% |
| Kiefer Osterrieder | 4/10 | 5573 days | 1% |
| Georgina Davey | 5/10 | 5575 days | 2% |
| chrisnicho | 9/10 | 5578 days | 2% |
| keithakehurst | 1/10 | 5578 days | 1% |
| Liliana | 1/10 | 5609 days | 1% |
| Jill | 8/10 | 5670 days | 2% |
| nzseeman | 8/10 | 5670 days | 2% |
| juliag | 10/10 | 5701 days | 2% |
| davinia81 | 10/10 | 5701 days | 2% |
| Monica Askew | 8/10 | 5832 days | 2% |
| Wal & Lynne | 4/10 | 5844 days | 1% |
| Mr_Mal | 4/10 | 5884 days | 1% |
| marisraneth | 8/10 | 5884 days | 2% |
| Peter and Hilda | 8/10 | 5884 days | 2% |
| Risch & Seybold | 6/10 | 5897 days | 2% |
| Schumacher | 8/10 | 5902 days | 2% |
| Stephen & Emma | 5/10 | 5902 days | 2% |
| Benedict Fluthman | 6/10 | 5905 days | 2% |
| Jonathan Martin | 6/10 | 5918 days | 2% |
| Susanne Strassmann | 7/10 | 5921 days | 2% |
| David | 7/10 | 5922 days | 2% |
| Dale King | 8/10 | 5924 days | 2% |
| Jobbs | 9/10 | 5924 days | 2% |
| Jann Clar | 8/10 | 5924 days | 2% |
| Luisa | 7/10 | 5925 days | 2% |
| Helen B | 9/10 | 5925 days | 2% |
| Zane Vest | 9/10 | 5936 days | 2% |
| kararina Kosten | 10/10 | 5937 days | 2% |
| Harmann Volker | 6/10 | 5937 days | 2% |
| Hans Weiss | 7/10 | 5941 days | 2% |
| Nick | 8/10 | 5942 days | 2% |
| Ines Diana | 6/10 | 5942 days | 2% |
| olafrick | 9/10 | 5943 days | 2% |
| Iwan Jones | 2/10 | 5943 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 5952 days | 2% |
| Catherine Clavel | 8/10 | 5952 days | 2% |
| John Borneman | 9/10 | 5960 days | 2% |
| Florian Knoepfel | 8/10 | 5963 days | 2% |
| sophiep | 8/10 | 5989 days | 2% |
| Mike | 7/10 | 5989 days | 2% |
| carsteng | 8/10 | 5999 days | 2% |
| alasiac | 10/10 | 6005 days | 2% |
| Gary Brown | 7/10 | 6007 days | 2% |
| Aart Van Nooy | 5/10 | 6012 days | 2% |
| Mark Jenkins | 8/10 | 6013 days | 2% |
| Dan Mair | 7/10 | 6016 days | 2% |
| Alan Riley | 8/10 | 6017 days | 2% |
| Ann Riley | 8/10 | 6017 days | 2% |
| Graham Butt | 8/10 | 6028 days | 2% |
| Tillener | 8/10 | 6031 days | 2% |
| suemarieUK | 2/10 | 6035 days | 1% |
| BVanW | 6/10 | 6241 days | 2% |
| TomM | 10/10 | 6241 days | 2% |
| jenniferk | 10/10 | 6249 days | 2% |
| Katy1 | 8/10 | 6251 days | 2% |
| OdiliaF | 6/10 | 6268 days | 2% |
| amyd | 10/10 | 6280 days | 2% |
| JuliaG1 | 2/10 | 6282 days | 1% |
| Ed | 8/10 | 6285 days | 2% |
| marcusr | 9/10 | 6290 days | 2% |
| John | 5/10 | 6290 days | 2% |
| Visken | 7/10 | 6292 days | 2% |
| Marc | 8/10 | 6313 days | 2% |
| David | 9/10 | 6313 days | 2% |
| Kelly | 7/10 | 6315 days | 2% |
| Rob | 6/10 | 6324 days | 2% |
| David | 6/10 | 6362 days | 2% |
| Maggie | 8/10 | 6367 days | 2% |
| Brent | 10/10 | 6439 days | 2% |
| Jennifer | 7/10 | 6484 days | 2% |
| Alex and Thomas | 7/10 | 6626 days | 2% |
| Linda and Peter | 8/10 | 6628 days | 2% |
| Kathy Hawey | 6/10 | 6648 days | 2% |
| Helle and Ivan | 5/10 | 6653 days | 2% |
| Giles | 6/10 | 6720 days | 2% |
| Roman | 6/10 | 6720 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.89% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 87 days. The Mighty Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.85% |
| 198 | -2.86% |
| 199 | -2.88% |
| 200 | -2.89% |
| 201 | -2.90% |
| 202 | -2.92% |
| 203 | -2.93% |
| … | … |
Balancing Adjustment
19.38% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.