Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
265 Valid Reviews
The Mighty Campervans experience has a total of 271 reviews. There are 265 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 265 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 25 |
|
9% |
65.43% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.43% and is based on 265 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 265 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
58.74%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Reinier Hartog | 1/10 | 400 days | 82% |
| Julie Thieke | 1/10 | 797 days | 58% |
| Brinic | 6/10 | 918 days | 100% |
| Steven | 1/10 | 980 days | 41% |
| Zerbinati | 4/10 | 1223 days | 37% |
| Peter Potaka | 4/10 | 1679 days | 9% |
| Sharalyn Du Plessis | 9/10 | 1922 days | 11% |
| Gina DAVIS | 8/10 | 2197 days | 9% |
| Sheryl Cassity | 4/10 | 2197 days | 6% |
| Laura | 1/10 | 2198 days | 4% |
| Anthea Collazo | 5/10 | 2226 days | 7% |
| Alan Barton | 6/10 | 2226 days | 8% |
| Stephan | 1/10 | 2227 days | 4% |
| israel martinez fernandez | 8/10 | 2257 days | 9% |
| chin wan teng chin | 2/10 | 2289 days | 4% |
| Kelvin Smith | 8/10 | 2349 days | 9% |
| Jun Lim | 9/10 | 2350 days | 9% |
| James Farrawell | 10/10 | 2379 days | 9% |
| Mohamad Faeez Razali | 9/10 | 2410 days | 8% |
| B.L | 4/10 | 2502 days | 5% |
| kim thomas | 3/10 | 2532 days | 4% |
| russell lancaster | 8/10 | 2532 days | 8% |
| James Knipe | 1/10 | 2564 days | 3% |
| Ruth Lester | 4/10 | 2591 days | 5% |
| robert morse | 8/10 | 2591 days | 8% |
| Tac | 4/10 | 2592 days | 5% |
| Lee Summers | 4/10 | 2592 days | 5% |
| Mikel Artola | 8/10 | 2622 days | 7% |
| Ronny Etzion | 8/10 | 2622 days | 7% |
| Scrumpy | 1/10 | 2622 days | 3% |
| Anders Knutsson | 1/10 | 2622 days | 3% |
| Gerrida Coetsee | 9/10 | 2653 days | 7% |
| Clare Moody | 8/10 | 2653 days | 7% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2654 days | 3% |
| Rene Reich | 8/10 | 2683 days | 7% |
| Luis Ruiz | 1/10 | 2683 days | 3% |
| Abdul Hafiz Mohamed | 8/10 | 2683 days | 7% |
| Frans Buissink | 8/10 | 2714 days | 7% |
| Kristoffer Israel | 10/10 | 2714 days | 7% |
| Susan Turnbull | 9/10 | 2714 days | 7% |
| Kristin | 3/10 | 2715 days | 4% |
| Peter Kennedy | 7/10 | 2744 days | 7% |
| Guru Prasad | 4/10 | 2744 days | 5% |
| Esther Sun | 9/10 | 2867 days | 6% |
| Elise Clark | 10/10 | 2867 days | 7% |
| Leigh Harris | 8/10 | 2897 days | 6% |
| Rich and Becky | 1/10 | 2898 days | 3% |
| Siti Sarah Salleh | 9/10 | 2928 days | 6% |
| Anonymous | 1/10 | 2929 days | 3% |
| Chris Persen | 3/10 | 2956 days | 3% |
| Graham Hook | 9/10 | 2987 days | 6% |
| Aisyah paramacitra | 9/10 | 3018 days | 6% |
| Daniel Jervis | 10/10 | 3018 days | 6% |
| Jelena Manojlovic | 1/10 | 3018 days | 2% |
| Marc Herrmann | 9/10 | 3048 days | 6% |
| Challin Meink | 2/10 | 3048 days | 3% |
| Eva Pospisilova | 10/10 | 3079 days | 6% |
| Guy Florack | 1/10 | 3080 days | 2% |
| Ben Stiller | 8/10 | 3109 days | 5% |
| Aizat Kassim | 8/10 | 3109 days | 5% |
| Adeline Ang | 7/10 | 3232 days | 5% |
| Alex Benham | 9/10 | 3262 days | 5% |
| Sandy Kent | 3/10 | 3262 days | 3% |
| Harald Ludtke | 8/10 | 3286 days | 5% |
| Debbie Elliott-Kelm | 9/10 | 3293 days | 5% |
| Bill Butler | 8/10 | 3293 days | 5% |
| Klaus | 7/10 | 3296 days | 4% |
| Solvejg Bjerg | 5/10 | 3304 days | 4% |
| Joel and Flora Holzer | 7/10 | 3308 days | 4% |
| Gregory Wieman | 9/10 | 3321 days | 5% |
| EMILIO MARTINEZ | 3/10 | 3352 days | 2% |
| Lynne Hamilton | 8/10 | 3352 days | 4% |
| Marian Taylor | 6/10 | 3352 days | 4% |
| Luuk Kienhorst | 7/10 | 3373 days | 4% |
| Ane Pujol | 7/10 | 3374 days | 4% |
| Declan McNeaney | 8/10 | 3383 days | 4% |
| Louise Nicholls | 6/10 | 3396 days | 4% |
| Nanda Dyke | 7/10 | 3398 days | 4% |
| Sarah | 8/10 | 3409 days | 4% |
| Rogier Post | 9/10 | 3412 days | 4% |
| Daniel | 1/10 | 3413 days | 2% |
| Frank Netherlands | 3/10 | 3413 days | 2% |
| Matt Raby | 8/10 | 3416 days | 4% |
| robyn Goodin | 8/10 | 3444 days | 4% |
| Eduardo Notivol | 9/10 | 3444 days | 4% |
| Mark Lynch | 1/10 | 3474 days | 2% |
| Jamie Belisle | 8/10 | 3627 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3627 days | 3% |
| Steve Shields | 9/10 | 3627 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3646 days | 3% |
| Jill Stebbing | 9/10 | 3649 days | 3% |
| Alexandra Zwiers | 10/10 | 3655 days | 3% |
| Ron Mollica | 10/10 | 3658 days | 3% |
| Sarah Wainwright | 9/10 | 3658 days | 3% |
| Jim McClarence | 5/10 | 3658 days | 2% |
| Stephan Friedrich | 8/10 | 3676 days | 3% |
| liam thomas | 4/10 | 3687 days | 2% |
| andrea evans | 3/10 | 3687 days | 2% |
| Klaas Huis | 8/10 | 3695 days | 3% |
| Dariusz Kasperski | 9/10 | 3718 days | 3% |
| Maria Schaer | 7/10 | 3738 days | 3% |
| Andrew Patterson | 10/10 | 3749 days | 3% |
| danielle shanahan | 10/10 | 3749 days | 3% |
| CHRIS MORGAN | 7/10 | 3779 days | 2% |
| Darren Ingram | 9/10 | 3779 days | 3% |
| Rebecca Wharton | 7/10 | 4040 days | 1% |
| Alex | 8/10 | 4043 days | 1% |
| Tracy | 1/10 | 4052 days | 1% |
| Roberta Hutchins | 1/10 | 4083 days | 0% |
| Corinna Fallenbuchel | 9/10 | 4100 days | 1% |
| Sebastiaan Bouwmeester | 5/10 | 4114 days | 1% |
| Melon Lord | 5/10 | 4114 days | 1% |
| Bartlomiej Berger | 7/10 | 4120 days | 1% |
| Jess | 5/10 | 4205 days | 1% |
| Jonny Ronnblom | 4/10 | 4358 days | 0% |
| Dhyan | 3/10 | 4390 days | 1% |
| Janina Zwerver | 7/10 | 4392 days | 2% |
| Herman Schulz | 7/10 | 4392 days | 2% |
| Benjamin | 3/10 | 4417 days | 1% |
| Roland Beer | 3/10 | 4437 days | 1% |
| Alexia Greasbaum | 6/10 | 4437 days | 2% |
| Jenna Vince | 1/10 | 4541 days | 1% |
| Steve Warren | 9/10 | 4570 days | 2% |
| Roy and Julie Burgess | 8/10 | 4684 days | 2% |
| heidihigginbottom | 1/10 | 4724 days | 1% |
| J Curt Kovacs | 10/10 | 4755 days | 2% |
| Michal Maly | 7/10 | 4781 days | 2% |
| Peter Jolliffe | 5/10 | 4783 days | 2% |
| Sandra and Thomas | 8/10 | 4833 days | 2% |
| Reijenga | 4/10 | 4836 days | 1% |
| Jonathan Vondette | 9/10 | 4836 days | 2% |
| Joan and Colin Price | 3/10 | 4846 days | 1% |
| Benedicte and Mathilde Colas | 9/10 | 4848 days | 2% |
| Alexander Klein | 7/10 | 4849 days | 2% |
| Camille | 7/10 | 4850 days | 2% |
| Urs Zuercher | 8/10 | 4850 days | 2% |
| Faassen | 7/10 | 4853 days | 2% |
| Judy | 8/10 | 4854 days | 2% |
| James Darren Tennant | 9/10 | 4857 days | 2% |
| Stefan Roth | 5/10 | 4861 days | 2% |
| Clausen | 8/10 | 5113 days | 2% |
| Fleming Lauridsen | 8/10 | 5129 days | 2% |
| Volker | 7/10 | 5129 days | 2% |
| Patricia Fearon | 7/10 | 5132 days | 2% |
| Stefes Wencke | 5/10 | 5133 days | 2% |
| Sue Robertson | 7/10 | 5133 days | 2% |
| Marjolein Hartsuiker | 8/10 | 5135 days | 2% |
| Ralf Glaser | 8/10 | 5137 days | 2% |
| Ursi Meier | 8/10 | 5143 days | 2% |
| Marco Scheiber | 8/10 | 5143 days | 2% |
| Kurt & Noemi Buhler | 8/10 | 5144 days | 2% |
| Roger ter Horst | 8/10 | 5144 days | 2% |
| Gunther & Lucia | 7/10 | 5146 days | 2% |
| Ellen Jacobs | 5/10 | 5147 days | 2% |
| Patricia Motzheim | 8/10 | 5148 days | 2% |
| dierikx | 8/10 | 5149 days | 2% |
| jarvis88 | 10/10 | 5149 days | 2% |
| Chris & Susanna | 7/10 | 5212 days | 2% |
| Robert Carswell | 8/10 | 5217 days | 2% |
| Laura McCusker | 7/10 | 5227 days | 2% |
| Alberto Redner | 8/10 | 5227 days | 2% |
| Scott & Madeleine Bancroft | 9/10 | 5231 days | 2% |
| Joemcquillan | 1/10 | 5272 days | 1% |
| Sharlene | 10/10 | 5272 days | 2% |
| Anita_H | 7/10 | 5272 days | 2% |
| Therea | 9/10 | 5454 days | 2% |
| mrsmaker | 1/10 | 5455 days | 1% |
| Laura Thrower | 7/10 | 5460 days | 2% |
| John & Lorraine | 5/10 | 5465 days | 2% |
| Coral Last | 8/10 | 5472 days | 2% |
| Marquardt and Bernd | 8/10 | 5472 days | 2% |
| Dennis McKrearty | 5/10 | 5472 days | 2% |
| Sue Top | 8/10 | 5473 days | 2% |
| Mikel Bruijnaers | 8/10 | 5474 days | 2% |
| Matthias Joos | 8/10 | 5475 days | 2% |
| albertisa | 2/10 | 5486 days | 1% |
| Nicolas | 8/10 | 5487 days | 2% |
| Berger | 7/10 | 5490 days | 2% |
| Peter & Margo Boullin | 6/10 | 5494 days | 2% |
| Dieter Uhlmann | 3/10 | 5497 days | 1% |
| Walter Peters | 1/10 | 5498 days | 1% |
| Schunanu | 5/10 | 5500 days | 2% |
| Andy | 7/10 | 5501 days | 2% |
| Rob | 7/10 | 5501 days | 2% |
| Harriet Banes | 7/10 | 5505 days | 2% |
| Gillian de Vries | 6/10 | 5507 days | 2% |
| Robert Haidt | 7/10 | 5507 days | 2% |
| John Allen | 9/10 | 5509 days | 2% |
| Friedli Manuela | 8/10 | 5509 days | 2% |
| Kiefer Osterrieder | 4/10 | 5509 days | 1% |
| Georgina Davey | 5/10 | 5511 days | 2% |
| chrisnicho | 9/10 | 5514 days | 2% |
| keithakehurst | 1/10 | 5514 days | 1% |
| Liliana | 1/10 | 5545 days | 1% |
| Jill | 8/10 | 5606 days | 2% |
| nzseeman | 8/10 | 5606 days | 2% |
| juliag | 10/10 | 5637 days | 2% |
| davinia81 | 10/10 | 5637 days | 2% |
| Monica Askew | 8/10 | 5767 days | 2% |
| Wal & Lynne | 4/10 | 5779 days | 1% |
| Mr_Mal | 4/10 | 5820 days | 1% |
| marisraneth | 8/10 | 5820 days | 2% |
| Peter and Hilda | 8/10 | 5820 days | 2% |
| Risch & Seybold | 6/10 | 5833 days | 2% |
| Schumacher | 8/10 | 5838 days | 2% |
| Stephen & Emma | 5/10 | 5838 days | 2% |
| Benedict Fluthman | 6/10 | 5841 days | 2% |
| Jonathan Martin | 6/10 | 5854 days | 2% |
| Susanne Strassmann | 7/10 | 5857 days | 2% |
| David | 7/10 | 5858 days | 2% |
| Dale King | 8/10 | 5860 days | 2% |
| Jobbs | 9/10 | 5860 days | 2% |
| Jann Clar | 8/10 | 5860 days | 2% |
| Luisa | 7/10 | 5861 days | 2% |
| Helen B | 9/10 | 5861 days | 2% |
| Zane Vest | 9/10 | 5872 days | 2% |
| kararina Kosten | 10/10 | 5873 days | 2% |
| Harmann Volker | 6/10 | 5873 days | 2% |
| Hans Weiss | 7/10 | 5877 days | 2% |
| Nick | 8/10 | 5878 days | 2% |
| Ines Diana | 6/10 | 5878 days | 2% |
| olafrick | 9/10 | 5879 days | 2% |
| Iwan Jones | 2/10 | 5879 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 5888 days | 2% |
| Catherine Clavel | 8/10 | 5888 days | 2% |
| John Borneman | 9/10 | 5896 days | 2% |
| Florian Knoepfel | 8/10 | 5899 days | 2% |
| sophiep | 8/10 | 5925 days | 2% |
| Mike | 7/10 | 5925 days | 2% |
| carsteng | 8/10 | 5935 days | 2% |
| alasiac | 10/10 | 5941 days | 2% |
| Gary Brown | 7/10 | 5943 days | 2% |
| Aart Van Nooy | 5/10 | 5948 days | 2% |
| Mark Jenkins | 8/10 | 5949 days | 2% |
| Dan Mair | 7/10 | 5952 days | 2% |
| Alan Riley | 8/10 | 5953 days | 2% |
| Ann Riley | 8/10 | 5953 days | 2% |
| Graham Butt | 8/10 | 5964 days | 2% |
| Tillener | 8/10 | 5967 days | 2% |
| suemarieUK | 2/10 | 5971 days | 1% |
| BVanW | 6/10 | 6176 days | 2% |
| TomM | 10/10 | 6176 days | 2% |
| jenniferk | 10/10 | 6185 days | 2% |
| Katy1 | 8/10 | 6187 days | 2% |
| OdiliaF | 6/10 | 6204 days | 2% |
| amyd | 10/10 | 6216 days | 2% |
| JuliaG1 | 2/10 | 6218 days | 1% |
| Ed | 8/10 | 6221 days | 2% |
| marcusr | 9/10 | 6226 days | 2% |
| John | 5/10 | 6226 days | 2% |
| Visken | 7/10 | 6228 days | 2% |
| Marc | 8/10 | 6249 days | 2% |
| David | 9/10 | 6249 days | 2% |
| Kelly | 7/10 | 6251 days | 2% |
| Rob | 6/10 | 6260 days | 2% |
| David | 6/10 | 6298 days | 2% |
| Maggie | 8/10 | 6303 days | 2% |
| Brent | 10/10 | 6375 days | 2% |
| Jennifer | 7/10 | 6420 days | 2% |
| Alex and Thomas | 7/10 | 6562 days | 2% |
| Linda and Peter | 8/10 | 6564 days | 2% |
| Kathy Hawey | 6/10 | 6584 days | 2% |
| Helle and Ivan | 5/10 | 6589 days | 2% |
| Giles | 6/10 | 6656 days | 2% |
| Roman | 6/10 | 6656 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.06% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 56 days. The Mighty Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.00% |
| 198 | -4.02% |
| 199 | -4.04% |
| 200 | -4.06% |
| 201 | -4.08% |
| 202 | -4.10% |
| 203 | -4.12% |
| … | … |
Balancing Adjustment
20.68% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
73%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.