G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
265 Valid Reviews
The Mighty Campervans experience has a total of 271 reviews. There are 265 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 265 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 25 |
|
9% |
65.43% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.43% and is based on 265 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 265 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
60.14%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Reinier Hartog | 1/10 | 586 days | 100% |
| Julie Thieke | 1/10 | 983 days | 56% |
| Brinic | 6/10 | 1105 days | 91% |
| Steven | 1/10 | 1167 days | 37% |
| Zerbinati | 4/10 | 1409 days | 30% |
| Peter Potaka | 4/10 | 1865 days | 10% |
| Sharalyn Du Plessis | 9/10 | 2108 days | 13% |
| Gina DAVIS | 8/10 | 2383 days | 11% |
| Sheryl Cassity | 4/10 | 2383 days | 8% |
| Laura | 1/10 | 2384 days | 5% |
| Anthea Collazo | 5/10 | 2412 days | 9% |
| Alan Barton | 6/10 | 2412 days | 10% |
| Stephan | 1/10 | 2413 days | 5% |
| israel martinez fernandez | 8/10 | 2443 days | 11% |
| chin wan teng chin | 2/10 | 2475 days | 5% |
| Kelvin Smith | 8/10 | 2535 days | 11% |
| Jun Lim | 9/10 | 2536 days | 11% |
| James Farrawell | 10/10 | 2565 days | 11% |
| Mohamad Faeez Razali | 9/10 | 2596 days | 10% |
| B.L | 4/10 | 2689 days | 6% |
| kim thomas | 3/10 | 2718 days | 5% |
| russell lancaster | 8/10 | 2718 days | 10% |
| James Knipe | 1/10 | 2750 days | 4% |
| Ruth Lester | 4/10 | 2777 days | 6% |
| robert morse | 8/10 | 2777 days | 9% |
| Tac | 4/10 | 2778 days | 6% |
| Lee Summers | 4/10 | 2778 days | 6% |
| Mikel Artola | 8/10 | 2808 days | 9% |
| Ronny Etzion | 8/10 | 2808 days | 9% |
| Scrumpy | 1/10 | 2808 days | 4% |
| Anders Knutsson | 1/10 | 2808 days | 4% |
| Gerrida Coetsee | 9/10 | 2839 days | 9% |
| Clare Moody | 8/10 | 2839 days | 9% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2840 days | 3% |
| Rene Reich | 8/10 | 2869 days | 9% |
| Luis Ruiz | 1/10 | 2869 days | 3% |
| Abdul Hafiz Mohamed | 8/10 | 2869 days | 9% |
| Frans Buissink | 8/10 | 2900 days | 8% |
| Kristoffer Israel | 10/10 | 2900 days | 9% |
| Susan Turnbull | 9/10 | 2900 days | 9% |
| Kristin | 3/10 | 2901 days | 5% |
| Peter Kennedy | 7/10 | 2930 days | 8% |
| Guru Prasad | 4/10 | 2930 days | 5% |
| Esther Sun | 9/10 | 3053 days | 8% |
| Elise Clark | 10/10 | 3053 days | 8% |
| Leigh Harris | 8/10 | 3083 days | 7% |
| Rich and Becky | 1/10 | 3084 days | 3% |
| Siti Sarah Salleh | 9/10 | 3114 days | 7% |
| Anonymous | 1/10 | 3115 days | 3% |
| Chris Persen | 3/10 | 3142 days | 4% |
| Graham Hook | 9/10 | 3173 days | 7% |
| Aisyah paramacitra | 9/10 | 3204 days | 7% |
| Daniel Jervis | 10/10 | 3204 days | 7% |
| Jelena Manojlovic | 1/10 | 3204 days | 3% |
| Marc Herrmann | 9/10 | 3234 days | 7% |
| Challin Meink | 2/10 | 3234 days | 3% |
| Eva Pospisilova | 10/10 | 3265 days | 6% |
| Guy Florack | 1/10 | 3266 days | 2% |
| Ben Stiller | 8/10 | 3295 days | 6% |
| Aizat Kassim | 8/10 | 3295 days | 6% |
| Adeline Ang | 7/10 | 3418 days | 5% |
| Alex Benham | 9/10 | 3448 days | 5% |
| Sandy Kent | 3/10 | 3448 days | 3% |
| Harald Ludtke | 8/10 | 3472 days | 5% |
| Debbie Elliott-Kelm | 9/10 | 3479 days | 5% |
| Bill Butler | 8/10 | 3479 days | 5% |
| Klaus | 7/10 | 3482 days | 5% |
| Solvejg Bjerg | 5/10 | 3490 days | 4% |
| Joel and Flora Holzer | 7/10 | 3494 days | 5% |
| Gregory Wieman | 9/10 | 3507 days | 5% |
| EMILIO MARTINEZ | 3/10 | 3538 days | 2% |
| Lynne Hamilton | 8/10 | 3538 days | 5% |
| Marian Taylor | 6/10 | 3538 days | 4% |
| Luuk Kienhorst | 7/10 | 3559 days | 4% |
| Ane Pujol | 7/10 | 3560 days | 4% |
| Declan McNeaney | 8/10 | 3569 days | 5% |
| Louise Nicholls | 6/10 | 3582 days | 4% |
| Nanda Dyke | 7/10 | 3584 days | 4% |
| Sarah | 8/10 | 3595 days | 4% |
| Rogier Post | 9/10 | 3598 days | 4% |
| Daniel | 1/10 | 3599 days | 2% |
| Frank Netherlands | 3/10 | 3599 days | 2% |
| Matt Raby | 8/10 | 3602 days | 4% |
| robyn Goodin | 8/10 | 3630 days | 4% |
| Eduardo Notivol | 9/10 | 3630 days | 4% |
| Mark Lynch | 1/10 | 3660 days | 1% |
| Jamie Belisle | 8/10 | 3813 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3813 days | 3% |
| Steve Shields | 9/10 | 3813 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3832 days | 3% |
| Jill Stebbing | 9/10 | 3835 days | 3% |
| Alexandra Zwiers | 10/10 | 3841 days | 3% |
| Ron Mollica | 10/10 | 3844 days | 3% |
| Sarah Wainwright | 9/10 | 3844 days | 3% |
| Jim McClarence | 5/10 | 3844 days | 2% |
| Stephan Friedrich | 8/10 | 3862 days | 3% |
| liam thomas | 4/10 | 3873 days | 2% |
| andrea evans | 3/10 | 3873 days | 1% |
| Klaas Huis | 8/10 | 3881 days | 3% |
| Dariusz Kasperski | 9/10 | 3904 days | 3% |
| Maria Schaer | 7/10 | 3924 days | 2% |
| Andrew Patterson | 10/10 | 3935 days | 2% |
| danielle shanahan | 10/10 | 3935 days | 2% |
| CHRIS MORGAN | 7/10 | 3965 days | 2% |
| Darren Ingram | 9/10 | 3965 days | 2% |
| Rebecca Wharton | 7/10 | 4226 days | 1% |
| Alex | 8/10 | 4229 days | 1% |
| Tracy | 1/10 | 4238 days | 0% |
| Roberta Hutchins | 1/10 | 4269 days | 0% |
| Corinna Fallenbuchel | 9/10 | 4286 days | 0% |
| Sebastiaan Bouwmeester | 5/10 | 4300 days | 0% |
| Melon Lord | 5/10 | 4300 days | 0% |
| Bartlomiej Berger | 7/10 | 4306 days | 0% |
| Jess | 5/10 | 4391 days | 2% |
| Jonny Ronnblom | 4/10 | 4544 days | 2% |
| Dhyan | 3/10 | 4576 days | 1% |
| Janina Zwerver | 7/10 | 4578 days | 3% |
| Herman Schulz | 7/10 | 4578 days | 3% |
| Benjamin | 3/10 | 4603 days | 1% |
| Roland Beer | 3/10 | 4623 days | 1% |
| Alexia Greasbaum | 6/10 | 4623 days | 2% |
| Jenna Vince | 1/10 | 4727 days | 1% |
| Steve Warren | 9/10 | 4757 days | 3% |
| Roy and Julie Burgess | 8/10 | 4871 days | 3% |
| heidihigginbottom | 1/10 | 4910 days | 1% |
| J Curt Kovacs | 10/10 | 4941 days | 3% |
| Michal Maly | 7/10 | 4967 days | 3% |
| Peter Jolliffe | 5/10 | 4969 days | 2% |
| Sandra and Thomas | 8/10 | 5019 days | 3% |
| Reijenga | 4/10 | 5022 days | 2% |
| Jonathan Vondette | 9/10 | 5022 days | 3% |
| Joan and Colin Price | 3/10 | 5032 days | 1% |
| Benedicte and Mathilde Colas | 9/10 | 5034 days | 3% |
| Alexander Klein | 7/10 | 5035 days | 3% |
| Camille | 7/10 | 5036 days | 3% |
| Urs Zuercher | 8/10 | 5036 days | 3% |
| Faassen | 7/10 | 5039 days | 3% |
| Judy | 8/10 | 5040 days | 3% |
| James Darren Tennant | 9/10 | 5043 days | 3% |
| Stefan Roth | 5/10 | 5047 days | 2% |
| Clausen | 8/10 | 5299 days | 3% |
| Fleming Lauridsen | 8/10 | 5315 days | 3% |
| Volker | 7/10 | 5315 days | 3% |
| Patricia Fearon | 7/10 | 5318 days | 3% |
| Stefes Wencke | 5/10 | 5319 days | 2% |
| Sue Robertson | 7/10 | 5319 days | 3% |
| Marjolein Hartsuiker | 8/10 | 5321 days | 3% |
| Ralf Glaser | 8/10 | 5323 days | 3% |
| Ursi Meier | 8/10 | 5329 days | 3% |
| Marco Scheiber | 8/10 | 5329 days | 3% |
| Kurt & Noemi Buhler | 8/10 | 5330 days | 3% |
| Roger ter Horst | 8/10 | 5330 days | 3% |
| Gunther & Lucia | 7/10 | 5332 days | 3% |
| Ellen Jacobs | 5/10 | 5333 days | 2% |
| Patricia Motzheim | 8/10 | 5334 days | 3% |
| dierikx | 8/10 | 5335 days | 3% |
| jarvis88 | 10/10 | 5335 days | 3% |
| Chris & Susanna | 7/10 | 5398 days | 3% |
| Robert Carswell | 8/10 | 5403 days | 3% |
| Laura McCusker | 7/10 | 5413 days | 3% |
| Alberto Redner | 8/10 | 5413 days | 3% |
| Scott & Madeleine Bancroft | 9/10 | 5417 days | 3% |
| Joemcquillan | 1/10 | 5458 days | 1% |
| Sharlene | 10/10 | 5458 days | 3% |
| Anita_H | 7/10 | 5458 days | 3% |
| Therea | 9/10 | 5640 days | 3% |
| mrsmaker | 1/10 | 5641 days | 1% |
| Laura Thrower | 7/10 | 5646 days | 3% |
| John & Lorraine | 5/10 | 5651 days | 2% |
| Coral Last | 8/10 | 5658 days | 3% |
| Marquardt and Bernd | 8/10 | 5658 days | 3% |
| Dennis McKrearty | 5/10 | 5658 days | 2% |
| Sue Top | 8/10 | 5659 days | 3% |
| Mikel Bruijnaers | 8/10 | 5660 days | 3% |
| Matthias Joos | 8/10 | 5661 days | 3% |
| albertisa | 2/10 | 5672 days | 1% |
| Nicolas | 8/10 | 5673 days | 3% |
| Berger | 7/10 | 5676 days | 3% |
| Peter & Margo Boullin | 6/10 | 5680 days | 2% |
| Dieter Uhlmann | 3/10 | 5683 days | 1% |
| Walter Peters | 1/10 | 5684 days | 1% |
| Schunanu | 5/10 | 5686 days | 2% |
| Andy | 7/10 | 5687 days | 3% |
| Rob | 7/10 | 5687 days | 3% |
| Harriet Banes | 7/10 | 5691 days | 3% |
| Gillian de Vries | 6/10 | 5693 days | 2% |
| Robert Haidt | 7/10 | 5693 days | 3% |
| John Allen | 9/10 | 5695 days | 3% |
| Friedli Manuela | 8/10 | 5695 days | 3% |
| Kiefer Osterrieder | 4/10 | 5695 days | 2% |
| Georgina Davey | 5/10 | 5697 days | 2% |
| chrisnicho | 9/10 | 5700 days | 3% |
| keithakehurst | 1/10 | 5700 days | 1% |
| Liliana | 1/10 | 5731 days | 1% |
| Jill | 8/10 | 5792 days | 3% |
| nzseeman | 8/10 | 5792 days | 3% |
| juliag | 10/10 | 5823 days | 3% |
| davinia81 | 10/10 | 5823 days | 3% |
| Monica Askew | 8/10 | 5954 days | 3% |
| Wal & Lynne | 4/10 | 5966 days | 2% |
| Mr_Mal | 4/10 | 6006 days | 2% |
| marisraneth | 8/10 | 6006 days | 3% |
| Peter and Hilda | 8/10 | 6006 days | 3% |
| Risch & Seybold | 6/10 | 6019 days | 2% |
| Schumacher | 8/10 | 6024 days | 3% |
| Stephen & Emma | 5/10 | 6024 days | 2% |
| Benedict Fluthman | 6/10 | 6027 days | 2% |
| Jonathan Martin | 6/10 | 6040 days | 2% |
| Susanne Strassmann | 7/10 | 6043 days | 3% |
| David | 7/10 | 6044 days | 3% |
| Dale King | 8/10 | 6046 days | 3% |
| Jobbs | 9/10 | 6046 days | 3% |
| Jann Clar | 8/10 | 6046 days | 3% |
| Luisa | 7/10 | 6047 days | 3% |
| Helen B | 9/10 | 6047 days | 3% |
| Zane Vest | 9/10 | 6058 days | 3% |
| kararina Kosten | 10/10 | 6059 days | 3% |
| Harmann Volker | 6/10 | 6059 days | 2% |
| Hans Weiss | 7/10 | 6063 days | 3% |
| Nick | 8/10 | 6064 days | 3% |
| Ines Diana | 6/10 | 6064 days | 2% |
| olafrick | 9/10 | 6065 days | 3% |
| Iwan Jones | 2/10 | 6065 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 6074 days | 3% |
| Catherine Clavel | 8/10 | 6074 days | 3% |
| John Borneman | 9/10 | 6082 days | 3% |
| Florian Knoepfel | 8/10 | 6085 days | 3% |
| sophiep | 8/10 | 6111 days | 3% |
| Mike | 7/10 | 6111 days | 3% |
| carsteng | 8/10 | 6121 days | 3% |
| alasiac | 10/10 | 6127 days | 3% |
| Gary Brown | 7/10 | 6129 days | 3% |
| Aart Van Nooy | 5/10 | 6134 days | 2% |
| Mark Jenkins | 8/10 | 6135 days | 3% |
| Dan Mair | 7/10 | 6138 days | 3% |
| Alan Riley | 8/10 | 6139 days | 3% |
| Ann Riley | 8/10 | 6139 days | 3% |
| Graham Butt | 8/10 | 6150 days | 3% |
| Tillener | 8/10 | 6153 days | 3% |
| suemarieUK | 2/10 | 6157 days | 1% |
| BVanW | 6/10 | 6363 days | 2% |
| TomM | 10/10 | 6363 days | 3% |
| jenniferk | 10/10 | 6371 days | 3% |
| Katy1 | 8/10 | 6373 days | 3% |
| OdiliaF | 6/10 | 6390 days | 2% |
| amyd | 10/10 | 6402 days | 3% |
| JuliaG1 | 2/10 | 6404 days | 1% |
| Ed | 8/10 | 6407 days | 3% |
| marcusr | 9/10 | 6412 days | 3% |
| John | 5/10 | 6412 days | 2% |
| Visken | 7/10 | 6414 days | 3% |
| Marc | 8/10 | 6435 days | 3% |
| David | 9/10 | 6435 days | 3% |
| Kelly | 7/10 | 6437 days | 3% |
| Rob | 6/10 | 6446 days | 2% |
| David | 6/10 | 6484 days | 2% |
| Maggie | 8/10 | 6489 days | 3% |
| Brent | 10/10 | 6561 days | 3% |
| Jennifer | 7/10 | 6606 days | 3% |
| Alex and Thomas | 7/10 | 6748 days | 3% |
| Linda and Peter | 8/10 | 6750 days | 3% |
| Kathy Hawey | 6/10 | 6770 days | 2% |
| Helle and Ivan | 5/10 | 6775 days | 2% |
| Giles | 6/10 | 6842 days | 2% |
| Roman | 6/10 | 6842 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.81% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 84 days. The Mighty Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.76% |
| 198 | -2.78% |
| 199 | -2.79% |
| 200 | -2.81% |
| 201 | -2.82% |
| 202 | -2.83% |
| 203 | -2.85% |
| … | … |
Balancing Adjustment
18.52% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
73%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.