G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
265 Valid Reviews
The Mighty Campervans experience has a total of 271 reviews. There are 265 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 265 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 25 |
|
9% |
65.43% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.43% and is based on 265 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 265 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
59.81%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Reinier Hartog | 1/10 | 545 days | 100% |
| Julie Thieke | 1/10 | 942 days | 60% |
| Brinic | 6/10 | 1064 days | 97% |
| Steven | 1/10 | 1126 days | 39% |
| Zerbinati | 4/10 | 1368 days | 33% |
| Peter Potaka | 4/10 | 1824 days | 10% |
| Sharalyn Du Plessis | 9/10 | 2067 days | 13% |
| Gina DAVIS | 8/10 | 2342 days | 11% |
| Sheryl Cassity | 4/10 | 2342 days | 8% |
| Laura | 1/10 | 2343 days | 5% |
| Anthea Collazo | 5/10 | 2371 days | 9% |
| Alan Barton | 6/10 | 2371 days | 10% |
| Stephan | 1/10 | 2372 days | 5% |
| israel martinez fernandez | 8/10 | 2402 days | 11% |
| chin wan teng chin | 2/10 | 2434 days | 5% |
| Kelvin Smith | 8/10 | 2494 days | 11% |
| Jun Lim | 9/10 | 2495 days | 11% |
| James Farrawell | 10/10 | 2524 days | 11% |
| Mohamad Faeez Razali | 9/10 | 2555 days | 10% |
| B.L | 4/10 | 2648 days | 6% |
| kim thomas | 3/10 | 2677 days | 5% |
| russell lancaster | 8/10 | 2677 days | 10% |
| James Knipe | 1/10 | 2709 days | 4% |
| Ruth Lester | 4/10 | 2736 days | 6% |
| robert morse | 8/10 | 2736 days | 9% |
| Tac | 4/10 | 2737 days | 6% |
| Lee Summers | 4/10 | 2737 days | 6% |
| Mikel Artola | 8/10 | 2767 days | 9% |
| Ronny Etzion | 8/10 | 2767 days | 9% |
| Scrumpy | 1/10 | 2767 days | 4% |
| Anders Knutsson | 1/10 | 2767 days | 4% |
| Gerrida Coetsee | 9/10 | 2798 days | 9% |
| Clare Moody | 8/10 | 2798 days | 9% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2799 days | 4% |
| Rene Reich | 8/10 | 2828 days | 9% |
| Luis Ruiz | 1/10 | 2828 days | 4% |
| Abdul Hafiz Mohamed | 8/10 | 2828 days | 9% |
| Frans Buissink | 8/10 | 2859 days | 9% |
| Kristoffer Israel | 10/10 | 2859 days | 9% |
| Susan Turnbull | 9/10 | 2859 days | 9% |
| Kristin | 3/10 | 2860 days | 5% |
| Peter Kennedy | 7/10 | 2889 days | 8% |
| Guru Prasad | 4/10 | 2889 days | 6% |
| Esther Sun | 9/10 | 3012 days | 8% |
| Elise Clark | 10/10 | 3012 days | 8% |
| Leigh Harris | 8/10 | 3042 days | 7% |
| Rich and Becky | 1/10 | 3043 days | 3% |
| Siti Sarah Salleh | 9/10 | 3073 days | 7% |
| Anonymous | 1/10 | 3074 days | 3% |
| Chris Persen | 3/10 | 3101 days | 4% |
| Graham Hook | 9/10 | 3132 days | 7% |
| Aisyah paramacitra | 9/10 | 3163 days | 7% |
| Daniel Jervis | 10/10 | 3163 days | 7% |
| Jelena Manojlovic | 1/10 | 3163 days | 3% |
| Marc Herrmann | 9/10 | 3193 days | 7% |
| Challin Meink | 2/10 | 3193 days | 3% |
| Eva Pospisilova | 10/10 | 3224 days | 7% |
| Guy Florack | 1/10 | 3225 days | 3% |
| Ben Stiller | 8/10 | 3254 days | 6% |
| Aizat Kassim | 8/10 | 3254 days | 6% |
| Adeline Ang | 7/10 | 3377 days | 5% |
| Alex Benham | 9/10 | 3407 days | 5% |
| Sandy Kent | 3/10 | 3407 days | 3% |
| Harald Ludtke | 8/10 | 3431 days | 5% |
| Debbie Elliott-Kelm | 9/10 | 3438 days | 5% |
| Bill Butler | 8/10 | 3438 days | 5% |
| Klaus | 7/10 | 3441 days | 5% |
| Solvejg Bjerg | 5/10 | 3449 days | 4% |
| Joel and Flora Holzer | 7/10 | 3453 days | 5% |
| Gregory Wieman | 9/10 | 3466 days | 5% |
| EMILIO MARTINEZ | 3/10 | 3497 days | 3% |
| Lynne Hamilton | 8/10 | 3497 days | 5% |
| Marian Taylor | 6/10 | 3497 days | 4% |
| Luuk Kienhorst | 7/10 | 3518 days | 5% |
| Ane Pujol | 7/10 | 3519 days | 5% |
| Declan McNeaney | 8/10 | 3528 days | 5% |
| Louise Nicholls | 6/10 | 3541 days | 4% |
| Nanda Dyke | 7/10 | 3543 days | 4% |
| Sarah | 8/10 | 3554 days | 5% |
| Rogier Post | 9/10 | 3557 days | 5% |
| Daniel | 1/10 | 3558 days | 2% |
| Frank Netherlands | 3/10 | 3558 days | 2% |
| Matt Raby | 8/10 | 3561 days | 5% |
| robyn Goodin | 8/10 | 3589 days | 4% |
| Eduardo Notivol | 9/10 | 3589 days | 4% |
| Mark Lynch | 1/10 | 3619 days | 2% |
| Jamie Belisle | 8/10 | 3772 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3772 days | 3% |
| Steve Shields | 9/10 | 3772 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3791 days | 3% |
| Jill Stebbing | 9/10 | 3794 days | 3% |
| Alexandra Zwiers | 10/10 | 3800 days | 3% |
| Ron Mollica | 10/10 | 3803 days | 3% |
| Sarah Wainwright | 9/10 | 3803 days | 3% |
| Jim McClarence | 5/10 | 3803 days | 2% |
| Stephan Friedrich | 8/10 | 3821 days | 3% |
| liam thomas | 4/10 | 3832 days | 2% |
| andrea evans | 3/10 | 3832 days | 2% |
| Klaas Huis | 8/10 | 3840 days | 3% |
| Dariusz Kasperski | 9/10 | 3863 days | 3% |
| Maria Schaer | 7/10 | 3883 days | 3% |
| Andrew Patterson | 10/10 | 3894 days | 3% |
| danielle shanahan | 10/10 | 3894 days | 3% |
| CHRIS MORGAN | 7/10 | 3924 days | 2% |
| Darren Ingram | 9/10 | 3924 days | 2% |
| Rebecca Wharton | 7/10 | 4185 days | 1% |
| Alex | 8/10 | 4188 days | 1% |
| Tracy | 1/10 | 4197 days | 0% |
| Roberta Hutchins | 1/10 | 4228 days | 0% |
| Corinna Fallenbuchel | 9/10 | 4245 days | 1% |
| Sebastiaan Bouwmeester | 5/10 | 4259 days | 0% |
| Melon Lord | 5/10 | 4259 days | 0% |
| Bartlomiej Berger | 7/10 | 4265 days | 0% |
| Jess | 5/10 | 4350 days | 0% |
| Jonny Ronnblom | 4/10 | 4503 days | 2% |
| Dhyan | 3/10 | 4535 days | 1% |
| Janina Zwerver | 7/10 | 4537 days | 3% |
| Herman Schulz | 7/10 | 4537 days | 3% |
| Benjamin | 3/10 | 4562 days | 1% |
| Roland Beer | 3/10 | 4582 days | 1% |
| Alexia Greasbaum | 6/10 | 4582 days | 2% |
| Jenna Vince | 1/10 | 4686 days | 1% |
| Steve Warren | 9/10 | 4716 days | 3% |
| Roy and Julie Burgess | 8/10 | 4830 days | 3% |
| heidihigginbottom | 1/10 | 4869 days | 1% |
| J Curt Kovacs | 10/10 | 4900 days | 3% |
| Michal Maly | 7/10 | 4926 days | 3% |
| Peter Jolliffe | 5/10 | 4928 days | 2% |
| Sandra and Thomas | 8/10 | 4978 days | 3% |
| Reijenga | 4/10 | 4981 days | 2% |
| Jonathan Vondette | 9/10 | 4981 days | 3% |
| Joan and Colin Price | 3/10 | 4991 days | 1% |
| Benedicte and Mathilde Colas | 9/10 | 4993 days | 3% |
| Alexander Klein | 7/10 | 4994 days | 3% |
| Camille | 7/10 | 4995 days | 3% |
| Urs Zuercher | 8/10 | 4995 days | 3% |
| Faassen | 7/10 | 4998 days | 3% |
| Judy | 8/10 | 4999 days | 3% |
| James Darren Tennant | 9/10 | 5002 days | 3% |
| Stefan Roth | 5/10 | 5006 days | 2% |
| Clausen | 8/10 | 5258 days | 3% |
| Fleming Lauridsen | 8/10 | 5274 days | 3% |
| Volker | 7/10 | 5274 days | 3% |
| Patricia Fearon | 7/10 | 5277 days | 3% |
| Stefes Wencke | 5/10 | 5278 days | 2% |
| Sue Robertson | 7/10 | 5278 days | 3% |
| Marjolein Hartsuiker | 8/10 | 5280 days | 3% |
| Ralf Glaser | 8/10 | 5282 days | 3% |
| Ursi Meier | 8/10 | 5288 days | 3% |
| Marco Scheiber | 8/10 | 5288 days | 3% |
| Kurt & Noemi Buhler | 8/10 | 5289 days | 3% |
| Roger ter Horst | 8/10 | 5289 days | 3% |
| Gunther & Lucia | 7/10 | 5291 days | 3% |
| Ellen Jacobs | 5/10 | 5292 days | 2% |
| Patricia Motzheim | 8/10 | 5293 days | 3% |
| dierikx | 8/10 | 5294 days | 3% |
| jarvis88 | 10/10 | 5294 days | 3% |
| Chris & Susanna | 7/10 | 5357 days | 3% |
| Robert Carswell | 8/10 | 5362 days | 3% |
| Laura McCusker | 7/10 | 5372 days | 3% |
| Alberto Redner | 8/10 | 5372 days | 3% |
| Scott & Madeleine Bancroft | 9/10 | 5376 days | 3% |
| Joemcquillan | 1/10 | 5417 days | 1% |
| Sharlene | 10/10 | 5417 days | 3% |
| Anita_H | 7/10 | 5417 days | 3% |
| Therea | 9/10 | 5599 days | 3% |
| mrsmaker | 1/10 | 5600 days | 1% |
| Laura Thrower | 7/10 | 5605 days | 3% |
| John & Lorraine | 5/10 | 5610 days | 2% |
| Coral Last | 8/10 | 5617 days | 3% |
| Marquardt and Bernd | 8/10 | 5617 days | 3% |
| Dennis McKrearty | 5/10 | 5617 days | 2% |
| Sue Top | 8/10 | 5618 days | 3% |
| Mikel Bruijnaers | 8/10 | 5619 days | 3% |
| Matthias Joos | 8/10 | 5620 days | 3% |
| albertisa | 2/10 | 5631 days | 1% |
| Nicolas | 8/10 | 5632 days | 3% |
| Berger | 7/10 | 5635 days | 3% |
| Peter & Margo Boullin | 6/10 | 5639 days | 2% |
| Dieter Uhlmann | 3/10 | 5642 days | 1% |
| Walter Peters | 1/10 | 5643 days | 1% |
| Schunanu | 5/10 | 5645 days | 2% |
| Andy | 7/10 | 5646 days | 3% |
| Rob | 7/10 | 5646 days | 3% |
| Harriet Banes | 7/10 | 5650 days | 3% |
| Gillian de Vries | 6/10 | 5652 days | 2% |
| Robert Haidt | 7/10 | 5652 days | 3% |
| John Allen | 9/10 | 5654 days | 3% |
| Friedli Manuela | 8/10 | 5654 days | 3% |
| Kiefer Osterrieder | 4/10 | 5654 days | 2% |
| Georgina Davey | 5/10 | 5656 days | 2% |
| chrisnicho | 9/10 | 5659 days | 3% |
| keithakehurst | 1/10 | 5659 days | 1% |
| Liliana | 1/10 | 5690 days | 1% |
| Jill | 8/10 | 5751 days | 3% |
| nzseeman | 8/10 | 5751 days | 3% |
| juliag | 10/10 | 5782 days | 3% |
| davinia81 | 10/10 | 5782 days | 3% |
| Monica Askew | 8/10 | 5913 days | 3% |
| Wal & Lynne | 4/10 | 5925 days | 2% |
| Mr_Mal | 4/10 | 5965 days | 2% |
| marisraneth | 8/10 | 5965 days | 3% |
| Peter and Hilda | 8/10 | 5965 days | 3% |
| Risch & Seybold | 6/10 | 5978 days | 2% |
| Schumacher | 8/10 | 5983 days | 3% |
| Stephen & Emma | 5/10 | 5983 days | 2% |
| Benedict Fluthman | 6/10 | 5986 days | 2% |
| Jonathan Martin | 6/10 | 5999 days | 2% |
| Susanne Strassmann | 7/10 | 6002 days | 3% |
| David | 7/10 | 6003 days | 3% |
| Dale King | 8/10 | 6005 days | 3% |
| Jobbs | 9/10 | 6005 days | 3% |
| Jann Clar | 8/10 | 6005 days | 3% |
| Luisa | 7/10 | 6006 days | 3% |
| Helen B | 9/10 | 6006 days | 3% |
| Zane Vest | 9/10 | 6017 days | 3% |
| kararina Kosten | 10/10 | 6018 days | 3% |
| Harmann Volker | 6/10 | 6018 days | 2% |
| Hans Weiss | 7/10 | 6022 days | 3% |
| Nick | 8/10 | 6023 days | 3% |
| Ines Diana | 6/10 | 6023 days | 2% |
| olafrick | 9/10 | 6024 days | 3% |
| Iwan Jones | 2/10 | 6024 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 6033 days | 3% |
| Catherine Clavel | 8/10 | 6033 days | 3% |
| John Borneman | 9/10 | 6041 days | 3% |
| Florian Knoepfel | 8/10 | 6044 days | 3% |
| sophiep | 8/10 | 6070 days | 3% |
| Mike | 7/10 | 6070 days | 3% |
| carsteng | 8/10 | 6080 days | 3% |
| alasiac | 10/10 | 6086 days | 3% |
| Gary Brown | 7/10 | 6088 days | 3% |
| Aart Van Nooy | 5/10 | 6093 days | 2% |
| Mark Jenkins | 8/10 | 6094 days | 3% |
| Dan Mair | 7/10 | 6097 days | 3% |
| Alan Riley | 8/10 | 6098 days | 3% |
| Ann Riley | 8/10 | 6098 days | 3% |
| Graham Butt | 8/10 | 6109 days | 3% |
| Tillener | 8/10 | 6112 days | 3% |
| suemarieUK | 2/10 | 6116 days | 1% |
| BVanW | 6/10 | 6322 days | 2% |
| TomM | 10/10 | 6322 days | 3% |
| jenniferk | 10/10 | 6330 days | 3% |
| Katy1 | 8/10 | 6332 days | 3% |
| OdiliaF | 6/10 | 6349 days | 2% |
| amyd | 10/10 | 6361 days | 3% |
| JuliaG1 | 2/10 | 6363 days | 1% |
| Ed | 8/10 | 6366 days | 3% |
| marcusr | 9/10 | 6371 days | 3% |
| John | 5/10 | 6371 days | 2% |
| Visken | 7/10 | 6373 days | 3% |
| Marc | 8/10 | 6394 days | 3% |
| David | 9/10 | 6394 days | 3% |
| Kelly | 7/10 | 6396 days | 3% |
| Rob | 6/10 | 6405 days | 2% |
| David | 6/10 | 6443 days | 2% |
| Maggie | 8/10 | 6448 days | 3% |
| Brent | 10/10 | 6520 days | 3% |
| Jennifer | 7/10 | 6565 days | 3% |
| Alex and Thomas | 7/10 | 6707 days | 3% |
| Linda and Peter | 8/10 | 6709 days | 3% |
| Kathy Hawey | 6/10 | 6729 days | 2% |
| Helle and Ivan | 5/10 | 6734 days | 2% |
| Giles | 6/10 | 6801 days | 2% |
| Roman | 6/10 | 6801 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.09% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 123 days. The Mighty Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.06% |
| 198 | -2.07% |
| 199 | -2.08% |
| 200 | -2.09% |
| 201 | -2.10% |
| 202 | -2.12% |
| 203 | -2.13% |
| … | … |
Balancing Adjustment
18.22% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.