Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
265 Valid Reviews
The Mighty Campervans experience has a total of 271 reviews. There are 265 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 265 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 25 |
|
9% |
65.43% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.43% and is based on 265 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 265 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
59.49%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Reinier Hartog | 1/10 | 504 days | 97% |
| Julie Thieke | 1/10 | 901 days | 61% |
| Brinic | 6/10 | 1023 days | 100% |
| Steven | 1/10 | 1085 days | 41% |
| Zerbinati | 4/10 | 1327 days | 35% |
| Peter Potaka | 4/10 | 1784 days | 9% |
| Sharalyn Du Plessis | 9/10 | 2027 days | 12% |
| Gina DAVIS | 8/10 | 2302 days | 11% |
| Sheryl Cassity | 4/10 | 2302 days | 7% |
| Laura | 1/10 | 2302 days | 4% |
| Anthea Collazo | 5/10 | 2331 days | 8% |
| Alan Barton | 6/10 | 2331 days | 9% |
| Stephan | 1/10 | 2331 days | 4% |
| israel martinez fernandez | 8/10 | 2362 days | 11% |
| chin wan teng chin | 2/10 | 2393 days | 5% |
| Kelvin Smith | 8/10 | 2454 days | 10% |
| Jun Lim | 9/10 | 2454 days | 10% |
| James Farrawell | 10/10 | 2484 days | 10% |
| Mohamad Faeez Razali | 9/10 | 2515 days | 10% |
| B.L | 4/10 | 2607 days | 6% |
| kim thomas | 3/10 | 2637 days | 5% |
| russell lancaster | 8/10 | 2637 days | 9% |
| James Knipe | 1/10 | 2668 days | 4% |
| Ruth Lester | 4/10 | 2696 days | 6% |
| robert morse | 8/10 | 2696 days | 9% |
| Tac | 4/10 | 2696 days | 6% |
| Lee Summers | 4/10 | 2696 days | 6% |
| Mikel Artola | 8/10 | 2727 days | 9% |
| Ronny Etzion | 8/10 | 2727 days | 9% |
| Scrumpy | 1/10 | 2727 days | 3% |
| Anders Knutsson | 1/10 | 2727 days | 3% |
| Gerrida Coetsee | 9/10 | 2758 days | 8% |
| Clare Moody | 8/10 | 2758 days | 8% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2758 days | 3% |
| Rene Reich | 8/10 | 2788 days | 8% |
| Luis Ruiz | 1/10 | 2788 days | 3% |
| Abdul Hafiz Mohamed | 8/10 | 2788 days | 8% |
| Frans Buissink | 8/10 | 2819 days | 8% |
| Kristoffer Israel | 10/10 | 2819 days | 8% |
| Susan Turnbull | 9/10 | 2819 days | 8% |
| Kristin | 3/10 | 2819 days | 4% |
| Peter Kennedy | 7/10 | 2849 days | 7% |
| Guru Prasad | 4/10 | 2849 days | 5% |
| Esther Sun | 9/10 | 2972 days | 7% |
| Elise Clark | 10/10 | 2972 days | 7% |
| Leigh Harris | 8/10 | 3002 days | 7% |
| Rich and Becky | 1/10 | 3002 days | 3% |
| Siti Sarah Salleh | 9/10 | 3033 days | 7% |
| Anonymous | 1/10 | 3033 days | 3% |
| Chris Persen | 3/10 | 3061 days | 4% |
| Graham Hook | 9/10 | 3092 days | 7% |
| Aisyah paramacitra | 9/10 | 3123 days | 7% |
| Daniel Jervis | 10/10 | 3123 days | 7% |
| Jelena Manojlovic | 1/10 | 3123 days | 2% |
| Marc Herrmann | 9/10 | 3153 days | 6% |
| Challin Meink | 2/10 | 3153 days | 3% |
| Eva Pospisilova | 10/10 | 3184 days | 6% |
| Guy Florack | 1/10 | 3184 days | 2% |
| Ben Stiller | 8/10 | 3214 days | 6% |
| Aizat Kassim | 8/10 | 3214 days | 6% |
| Adeline Ang | 7/10 | 3337 days | 5% |
| Alex Benham | 9/10 | 3367 days | 5% |
| Sandy Kent | 3/10 | 3367 days | 3% |
| Harald Ludtke | 8/10 | 3390 days | 5% |
| Debbie Elliott-Kelm | 9/10 | 3398 days | 5% |
| Bill Butler | 8/10 | 3398 days | 5% |
| Klaus | 7/10 | 3400 days | 5% |
| Solvejg Bjerg | 5/10 | 3408 days | 4% |
| Joel and Flora Holzer | 7/10 | 3412 days | 5% |
| Gregory Wieman | 9/10 | 3426 days | 5% |
| EMILIO MARTINEZ | 3/10 | 3457 days | 2% |
| Lynne Hamilton | 8/10 | 3457 days | 5% |
| Marian Taylor | 6/10 | 3457 days | 4% |
| Luuk Kienhorst | 7/10 | 3477 days | 4% |
| Ane Pujol | 7/10 | 3478 days | 4% |
| Declan McNeaney | 8/10 | 3488 days | 4% |
| Louise Nicholls | 6/10 | 3500 days | 4% |
| Nanda Dyke | 7/10 | 3502 days | 4% |
| Sarah | 8/10 | 3513 days | 4% |
| Rogier Post | 9/10 | 3516 days | 4% |
| Daniel | 1/10 | 3518 days | 2% |
| Frank Netherlands | 3/10 | 3518 days | 2% |
| Matt Raby | 8/10 | 3520 days | 4% |
| robyn Goodin | 8/10 | 3549 days | 4% |
| Eduardo Notivol | 9/10 | 3549 days | 4% |
| Mark Lynch | 1/10 | 3579 days | 1% |
| Jamie Belisle | 8/10 | 3732 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3732 days | 3% |
| Steve Shields | 9/10 | 3732 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3750 days | 3% |
| Jill Stebbing | 9/10 | 3753 days | 3% |
| Alexandra Zwiers | 10/10 | 3759 days | 3% |
| Ron Mollica | 10/10 | 3763 days | 3% |
| Sarah Wainwright | 9/10 | 3763 days | 3% |
| Jim McClarence | 5/10 | 3763 days | 2% |
| Stephan Friedrich | 8/10 | 3780 days | 3% |
| liam thomas | 4/10 | 3792 days | 2% |
| andrea evans | 3/10 | 3792 days | 1% |
| Klaas Huis | 8/10 | 3799 days | 3% |
| Dariusz Kasperski | 9/10 | 3823 days | 3% |
| Maria Schaer | 7/10 | 3842 days | 2% |
| Andrew Patterson | 10/10 | 3854 days | 3% |
| danielle shanahan | 10/10 | 3854 days | 3% |
| CHRIS MORGAN | 7/10 | 3884 days | 2% |
| Darren Ingram | 9/10 | 3884 days | 2% |
| Rebecca Wharton | 7/10 | 4144 days | 1% |
| Alex | 8/10 | 4147 days | 1% |
| Tracy | 1/10 | 4157 days | 0% |
| Roberta Hutchins | 1/10 | 4188 days | 0% |
| Corinna Fallenbuchel | 9/10 | 4204 days | 1% |
| Sebastiaan Bouwmeester | 5/10 | 4219 days | 0% |
| Melon Lord | 5/10 | 4219 days | 0% |
| Bartlomiej Berger | 7/10 | 4224 days | 1% |
| Jess | 5/10 | 4310 days | 0% |
| Jonny Ronnblom | 4/10 | 4462 days | 2% |
| Dhyan | 3/10 | 4494 days | 1% |
| Janina Zwerver | 7/10 | 4496 days | 2% |
| Herman Schulz | 7/10 | 4496 days | 2% |
| Benjamin | 3/10 | 4521 days | 1% |
| Roland Beer | 3/10 | 4541 days | 1% |
| Alexia Greasbaum | 6/10 | 4541 days | 2% |
| Jenna Vince | 1/10 | 4645 days | 1% |
| Steve Warren | 9/10 | 4675 days | 2% |
| Roy and Julie Burgess | 8/10 | 4789 days | 2% |
| heidihigginbottom | 1/10 | 4828 days | 1% |
| J Curt Kovacs | 10/10 | 4859 days | 3% |
| Michal Maly | 7/10 | 4885 days | 2% |
| Peter Jolliffe | 5/10 | 4887 days | 2% |
| Sandra and Thomas | 8/10 | 4937 days | 2% |
| Reijenga | 4/10 | 4940 days | 2% |
| Jonathan Vondette | 9/10 | 4940 days | 2% |
| Joan and Colin Price | 3/10 | 4950 days | 1% |
| Benedicte and Mathilde Colas | 9/10 | 4952 days | 2% |
| Alexander Klein | 7/10 | 4953 days | 2% |
| Camille | 7/10 | 4954 days | 2% |
| Urs Zuercher | 8/10 | 4954 days | 2% |
| Faassen | 7/10 | 4957 days | 2% |
| Judy | 8/10 | 4958 days | 2% |
| James Darren Tennant | 9/10 | 4961 days | 2% |
| Stefan Roth | 5/10 | 4965 days | 2% |
| Clausen | 8/10 | 5217 days | 2% |
| Fleming Lauridsen | 8/10 | 5233 days | 2% |
| Volker | 7/10 | 5233 days | 2% |
| Patricia Fearon | 7/10 | 5236 days | 2% |
| Stefes Wencke | 5/10 | 5237 days | 2% |
| Sue Robertson | 7/10 | 5237 days | 2% |
| Marjolein Hartsuiker | 8/10 | 5239 days | 2% |
| Ralf Glaser | 8/10 | 5241 days | 2% |
| Ursi Meier | 8/10 | 5247 days | 2% |
| Marco Scheiber | 8/10 | 5247 days | 2% |
| Kurt & Noemi Buhler | 8/10 | 5248 days | 2% |
| Roger ter Horst | 8/10 | 5248 days | 2% |
| Gunther & Lucia | 7/10 | 5250 days | 2% |
| Ellen Jacobs | 5/10 | 5251 days | 2% |
| Patricia Motzheim | 8/10 | 5252 days | 2% |
| dierikx | 8/10 | 5253 days | 2% |
| jarvis88 | 10/10 | 5253 days | 3% |
| Chris & Susanna | 7/10 | 5316 days | 2% |
| Robert Carswell | 8/10 | 5321 days | 2% |
| Laura McCusker | 7/10 | 5331 days | 2% |
| Alberto Redner | 8/10 | 5331 days | 2% |
| Scott & Madeleine Bancroft | 9/10 | 5335 days | 2% |
| Joemcquillan | 1/10 | 5376 days | 1% |
| Sharlene | 10/10 | 5376 days | 3% |
| Anita_H | 7/10 | 5376 days | 2% |
| Therea | 9/10 | 5558 days | 2% |
| mrsmaker | 1/10 | 5559 days | 1% |
| Laura Thrower | 7/10 | 5564 days | 2% |
| John & Lorraine | 5/10 | 5569 days | 2% |
| Coral Last | 8/10 | 5576 days | 2% |
| Marquardt and Bernd | 8/10 | 5576 days | 2% |
| Dennis McKrearty | 5/10 | 5576 days | 2% |
| Sue Top | 8/10 | 5577 days | 2% |
| Mikel Bruijnaers | 8/10 | 5578 days | 2% |
| Matthias Joos | 8/10 | 5579 days | 2% |
| albertisa | 2/10 | 5590 days | 1% |
| Nicolas | 8/10 | 5591 days | 2% |
| Berger | 7/10 | 5594 days | 2% |
| Peter & Margo Boullin | 6/10 | 5598 days | 2% |
| Dieter Uhlmann | 3/10 | 5601 days | 1% |
| Walter Peters | 1/10 | 5602 days | 1% |
| Schunanu | 5/10 | 5604 days | 2% |
| Andy | 7/10 | 5605 days | 2% |
| Rob | 7/10 | 5605 days | 2% |
| Harriet Banes | 7/10 | 5609 days | 2% |
| Gillian de Vries | 6/10 | 5611 days | 2% |
| Robert Haidt | 7/10 | 5611 days | 2% |
| John Allen | 9/10 | 5613 days | 2% |
| Friedli Manuela | 8/10 | 5613 days | 2% |
| Kiefer Osterrieder | 4/10 | 5613 days | 2% |
| Georgina Davey | 5/10 | 5615 days | 2% |
| chrisnicho | 9/10 | 5618 days | 2% |
| keithakehurst | 1/10 | 5618 days | 1% |
| Liliana | 1/10 | 5649 days | 1% |
| Jill | 8/10 | 5710 days | 2% |
| nzseeman | 8/10 | 5710 days | 2% |
| juliag | 10/10 | 5741 days | 3% |
| davinia81 | 10/10 | 5741 days | 3% |
| Monica Askew | 8/10 | 5872 days | 2% |
| Wal & Lynne | 4/10 | 5884 days | 2% |
| Mr_Mal | 4/10 | 5924 days | 2% |
| marisraneth | 8/10 | 5924 days | 2% |
| Peter and Hilda | 8/10 | 5924 days | 2% |
| Risch & Seybold | 6/10 | 5937 days | 2% |
| Schumacher | 8/10 | 5942 days | 2% |
| Stephen & Emma | 5/10 | 5942 days | 2% |
| Benedict Fluthman | 6/10 | 5945 days | 2% |
| Jonathan Martin | 6/10 | 5958 days | 2% |
| Susanne Strassmann | 7/10 | 5961 days | 2% |
| David | 7/10 | 5962 days | 2% |
| Dale King | 8/10 | 5964 days | 2% |
| Jobbs | 9/10 | 5964 days | 2% |
| Jann Clar | 8/10 | 5964 days | 2% |
| Luisa | 7/10 | 5965 days | 2% |
| Helen B | 9/10 | 5965 days | 2% |
| Zane Vest | 9/10 | 5976 days | 2% |
| kararina Kosten | 10/10 | 5977 days | 3% |
| Harmann Volker | 6/10 | 5977 days | 2% |
| Hans Weiss | 7/10 | 5981 days | 2% |
| Nick | 8/10 | 5982 days | 2% |
| Ines Diana | 6/10 | 5982 days | 2% |
| olafrick | 9/10 | 5983 days | 2% |
| Iwan Jones | 2/10 | 5983 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 5992 days | 2% |
| Catherine Clavel | 8/10 | 5992 days | 2% |
| John Borneman | 9/10 | 6000 days | 2% |
| Florian Knoepfel | 8/10 | 6003 days | 2% |
| sophiep | 8/10 | 6029 days | 2% |
| Mike | 7/10 | 6029 days | 2% |
| carsteng | 8/10 | 6039 days | 2% |
| alasiac | 10/10 | 6045 days | 3% |
| Gary Brown | 7/10 | 6047 days | 2% |
| Aart Van Nooy | 5/10 | 6052 days | 2% |
| Mark Jenkins | 8/10 | 6053 days | 2% |
| Dan Mair | 7/10 | 6056 days | 2% |
| Alan Riley | 8/10 | 6057 days | 2% |
| Ann Riley | 8/10 | 6057 days | 2% |
| Graham Butt | 8/10 | 6068 days | 2% |
| Tillener | 8/10 | 6071 days | 2% |
| suemarieUK | 2/10 | 6075 days | 1% |
| BVanW | 6/10 | 6281 days | 2% |
| TomM | 10/10 | 6281 days | 3% |
| jenniferk | 10/10 | 6289 days | 3% |
| Katy1 | 8/10 | 6291 days | 2% |
| OdiliaF | 6/10 | 6308 days | 2% |
| amyd | 10/10 | 6320 days | 3% |
| JuliaG1 | 2/10 | 6322 days | 1% |
| Ed | 8/10 | 6326 days | 2% |
| marcusr | 9/10 | 6331 days | 2% |
| John | 5/10 | 6331 days | 2% |
| Visken | 7/10 | 6333 days | 2% |
| Marc | 8/10 | 6354 days | 2% |
| David | 9/10 | 6354 days | 2% |
| Kelly | 7/10 | 6356 days | 2% |
| Rob | 6/10 | 6365 days | 2% |
| David | 6/10 | 6403 days | 2% |
| Maggie | 8/10 | 6408 days | 2% |
| Brent | 10/10 | 6480 days | 3% |
| Jennifer | 7/10 | 6525 days | 2% |
| Alex and Thomas | 7/10 | 6666 days | 2% |
| Linda and Peter | 8/10 | 6668 days | 2% |
| Kathy Hawey | 6/10 | 6688 days | 2% |
| Helle and Ivan | 5/10 | 6693 days | 2% |
| Giles | 6/10 | 6760 days | 2% |
| Roman | 6/10 | 6760 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-5.15% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 118 days. The Mighty Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -2.12% |
| 198 | -2.13% |
| 199 | -2.14% |
| 200 | -2.15% |
| 201 | -2.16% |
| 202 | -2.17% |
| 203 | -2.18% |
| … | … |
Balancing Adjustment
18.54% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
74%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.