Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
265 Valid Reviews
The Mighty Campervans experience has a total of 271 reviews. There are 265 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 265 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 25 |
|
9% |
65.43% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.43% and is based on 265 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 265 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
60.31%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Reinier Hartog | 1/10 | 605 days | 100% |
| Julie Thieke | 1/10 | 1002 days | 55% |
| Brinic | 6/10 | 1124 days | 89% |
| Steven | 1/10 | 1186 days | 36% |
| Zerbinati | 4/10 | 1428 days | 28% |
| Peter Potaka | 4/10 | 1885 days | 10% |
| Sharalyn Du Plessis | 9/10 | 2128 days | 13% |
| Gina DAVIS | 8/10 | 2403 days | 12% |
| Sheryl Cassity | 4/10 | 2403 days | 8% |
| Laura | 1/10 | 2403 days | 5% |
| Anthea Collazo | 5/10 | 2432 days | 9% |
| Alan Barton | 6/10 | 2432 days | 10% |
| Stephan | 1/10 | 2432 days | 5% |
| israel martinez fernandez | 8/10 | 2463 days | 11% |
| chin wan teng chin | 2/10 | 2494 days | 5% |
| Kelvin Smith | 8/10 | 2555 days | 11% |
| Jun Lim | 9/10 | 2555 days | 11% |
| James Farrawell | 10/10 | 2585 days | 11% |
| Mohamad Faeez Razali | 9/10 | 2616 days | 10% |
| B.L | 4/10 | 2708 days | 6% |
| kim thomas | 3/10 | 2738 days | 5% |
| russell lancaster | 8/10 | 2738 days | 10% |
| James Knipe | 1/10 | 2769 days | 4% |
| Ruth Lester | 4/10 | 2797 days | 6% |
| robert morse | 8/10 | 2797 days | 9% |
| Tac | 4/10 | 2797 days | 6% |
| Lee Summers | 4/10 | 2797 days | 6% |
| Mikel Artola | 8/10 | 2828 days | 9% |
| Ronny Etzion | 8/10 | 2828 days | 9% |
| Scrumpy | 1/10 | 2828 days | 4% |
| Anders Knutsson | 1/10 | 2828 days | 4% |
| Gerrida Coetsee | 9/10 | 2859 days | 9% |
| Clare Moody | 8/10 | 2859 days | 9% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2859 days | 4% |
| Rene Reich | 8/10 | 2889 days | 9% |
| Luis Ruiz | 1/10 | 2889 days | 3% |
| Abdul Hafiz Mohamed | 8/10 | 2889 days | 9% |
| Frans Buissink | 8/10 | 2920 days | 9% |
| Kristoffer Israel | 10/10 | 2920 days | 9% |
| Susan Turnbull | 9/10 | 2920 days | 9% |
| Kristin | 3/10 | 2920 days | 5% |
| Peter Kennedy | 7/10 | 2950 days | 8% |
| Guru Prasad | 4/10 | 2950 days | 5% |
| Esther Sun | 9/10 | 3073 days | 8% |
| Elise Clark | 10/10 | 3073 days | 8% |
| Leigh Harris | 8/10 | 3103 days | 7% |
| Rich and Becky | 1/10 | 3103 days | 3% |
| Siti Sarah Salleh | 9/10 | 3134 days | 7% |
| Anonymous | 1/10 | 3134 days | 3% |
| Chris Persen | 3/10 | 3162 days | 4% |
| Graham Hook | 9/10 | 3193 days | 7% |
| Aisyah paramacitra | 9/10 | 3224 days | 7% |
| Daniel Jervis | 10/10 | 3224 days | 7% |
| Jelena Manojlovic | 1/10 | 3224 days | 3% |
| Marc Herrmann | 9/10 | 3254 days | 7% |
| Challin Meink | 2/10 | 3254 days | 3% |
| Eva Pospisilova | 10/10 | 3285 days | 6% |
| Guy Florack | 1/10 | 3285 days | 2% |
| Ben Stiller | 8/10 | 3315 days | 6% |
| Aizat Kassim | 8/10 | 3315 days | 6% |
| Adeline Ang | 7/10 | 3438 days | 5% |
| Alex Benham | 9/10 | 3468 days | 5% |
| Sandy Kent | 3/10 | 3468 days | 3% |
| Harald Ludtke | 8/10 | 3491 days | 5% |
| Debbie Elliott-Kelm | 9/10 | 3499 days | 5% |
| Bill Butler | 8/10 | 3499 days | 5% |
| Klaus | 7/10 | 3501 days | 5% |
| Solvejg Bjerg | 5/10 | 3509 days | 4% |
| Joel and Flora Holzer | 7/10 | 3513 days | 5% |
| Gregory Wieman | 9/10 | 3527 days | 5% |
| EMILIO MARTINEZ | 3/10 | 3558 days | 3% |
| Lynne Hamilton | 8/10 | 3558 days | 5% |
| Marian Taylor | 6/10 | 3558 days | 4% |
| Luuk Kienhorst | 7/10 | 3578 days | 4% |
| Ane Pujol | 7/10 | 3579 days | 4% |
| Declan McNeaney | 8/10 | 3589 days | 5% |
| Louise Nicholls | 6/10 | 3601 days | 4% |
| Nanda Dyke | 7/10 | 3603 days | 4% |
| Sarah | 8/10 | 3614 days | 4% |
| Rogier Post | 9/10 | 3617 days | 4% |
| Daniel | 1/10 | 3619 days | 2% |
| Frank Netherlands | 3/10 | 3619 days | 2% |
| Matt Raby | 8/10 | 3621 days | 4% |
| robyn Goodin | 8/10 | 3650 days | 4% |
| Eduardo Notivol | 9/10 | 3650 days | 4% |
| Mark Lynch | 1/10 | 3680 days | 2% |
| Jamie Belisle | 8/10 | 3833 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3833 days | 3% |
| Steve Shields | 9/10 | 3833 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3851 days | 3% |
| Jill Stebbing | 9/10 | 3854 days | 3% |
| Alexandra Zwiers | 10/10 | 3860 days | 3% |
| Ron Mollica | 10/10 | 3864 days | 3% |
| Sarah Wainwright | 9/10 | 3864 days | 3% |
| Jim McClarence | 5/10 | 3864 days | 2% |
| Stephan Friedrich | 8/10 | 3881 days | 3% |
| liam thomas | 4/10 | 3893 days | 2% |
| andrea evans | 3/10 | 3893 days | 1% |
| Klaas Huis | 8/10 | 3900 days | 3% |
| Dariusz Kasperski | 9/10 | 3924 days | 3% |
| Maria Schaer | 7/10 | 3943 days | 2% |
| Andrew Patterson | 10/10 | 3955 days | 2% |
| danielle shanahan | 10/10 | 3955 days | 2% |
| CHRIS MORGAN | 7/10 | 3985 days | 2% |
| Darren Ingram | 9/10 | 3985 days | 2% |
| Rebecca Wharton | 7/10 | 4245 days | 1% |
| Alex | 8/10 | 4248 days | 1% |
| Tracy | 1/10 | 4258 days | 0% |
| Roberta Hutchins | 1/10 | 4289 days | 0% |
| Corinna Fallenbuchel | 9/10 | 4305 days | 0% |
| Sebastiaan Bouwmeester | 5/10 | 4320 days | 0% |
| Melon Lord | 5/10 | 4320 days | 0% |
| Bartlomiej Berger | 7/10 | 4325 days | 0% |
| Jess | 5/10 | 4411 days | 2% |
| Jonny Ronnblom | 4/10 | 4563 days | 2% |
| Dhyan | 3/10 | 4595 days | 1% |
| Janina Zwerver | 7/10 | 4597 days | 3% |
| Herman Schulz | 7/10 | 4597 days | 3% |
| Benjamin | 3/10 | 4622 days | 1% |
| Roland Beer | 3/10 | 4642 days | 1% |
| Alexia Greasbaum | 6/10 | 4642 days | 2% |
| Jenna Vince | 1/10 | 4746 days | 1% |
| Steve Warren | 9/10 | 4776 days | 3% |
| Roy and Julie Burgess | 8/10 | 4890 days | 3% |
| heidihigginbottom | 1/10 | 4929 days | 1% |
| J Curt Kovacs | 10/10 | 4960 days | 3% |
| Michal Maly | 7/10 | 4986 days | 3% |
| Peter Jolliffe | 5/10 | 4988 days | 2% |
| Sandra and Thomas | 8/10 | 5038 days | 3% |
| Reijenga | 4/10 | 5041 days | 2% |
| Jonathan Vondette | 9/10 | 5041 days | 3% |
| Joan and Colin Price | 3/10 | 5051 days | 1% |
| Benedicte and Mathilde Colas | 9/10 | 5053 days | 3% |
| Alexander Klein | 7/10 | 5054 days | 3% |
| Camille | 7/10 | 5055 days | 3% |
| Urs Zuercher | 8/10 | 5055 days | 3% |
| Faassen | 7/10 | 5058 days | 3% |
| Judy | 8/10 | 5059 days | 3% |
| James Darren Tennant | 9/10 | 5062 days | 3% |
| Stefan Roth | 5/10 | 5066 days | 2% |
| Clausen | 8/10 | 5318 days | 3% |
| Fleming Lauridsen | 8/10 | 5334 days | 3% |
| Volker | 7/10 | 5334 days | 3% |
| Patricia Fearon | 7/10 | 5337 days | 3% |
| Stefes Wencke | 5/10 | 5338 days | 2% |
| Sue Robertson | 7/10 | 5338 days | 3% |
| Marjolein Hartsuiker | 8/10 | 5340 days | 3% |
| Ralf Glaser | 8/10 | 5342 days | 3% |
| Ursi Meier | 8/10 | 5348 days | 3% |
| Marco Scheiber | 8/10 | 5348 days | 3% |
| Kurt & Noemi Buhler | 8/10 | 5349 days | 3% |
| Roger ter Horst | 8/10 | 5349 days | 3% |
| Gunther & Lucia | 7/10 | 5351 days | 3% |
| Ellen Jacobs | 5/10 | 5352 days | 2% |
| Patricia Motzheim | 8/10 | 5353 days | 3% |
| dierikx | 8/10 | 5354 days | 3% |
| jarvis88 | 10/10 | 5354 days | 3% |
| Chris & Susanna | 7/10 | 5417 days | 3% |
| Robert Carswell | 8/10 | 5422 days | 3% |
| Laura McCusker | 7/10 | 5432 days | 3% |
| Alberto Redner | 8/10 | 5432 days | 3% |
| Scott & Madeleine Bancroft | 9/10 | 5436 days | 3% |
| Joemcquillan | 1/10 | 5477 days | 1% |
| Sharlene | 10/10 | 5477 days | 3% |
| Anita_H | 7/10 | 5477 days | 3% |
| Therea | 9/10 | 5659 days | 3% |
| mrsmaker | 1/10 | 5660 days | 1% |
| Laura Thrower | 7/10 | 5665 days | 3% |
| John & Lorraine | 5/10 | 5670 days | 2% |
| Coral Last | 8/10 | 5677 days | 3% |
| Marquardt and Bernd | 8/10 | 5677 days | 3% |
| Dennis McKrearty | 5/10 | 5677 days | 2% |
| Sue Top | 8/10 | 5678 days | 3% |
| Mikel Bruijnaers | 8/10 | 5679 days | 3% |
| Matthias Joos | 8/10 | 5680 days | 3% |
| albertisa | 2/10 | 5691 days | 1% |
| Nicolas | 8/10 | 5692 days | 3% |
| Berger | 7/10 | 5695 days | 3% |
| Peter & Margo Boullin | 6/10 | 5699 days | 2% |
| Dieter Uhlmann | 3/10 | 5702 days | 1% |
| Walter Peters | 1/10 | 5703 days | 1% |
| Schunanu | 5/10 | 5705 days | 2% |
| Andy | 7/10 | 5706 days | 3% |
| Rob | 7/10 | 5706 days | 3% |
| Harriet Banes | 7/10 | 5710 days | 3% |
| Gillian de Vries | 6/10 | 5712 days | 2% |
| Robert Haidt | 7/10 | 5712 days | 3% |
| John Allen | 9/10 | 5714 days | 3% |
| Friedli Manuela | 8/10 | 5714 days | 3% |
| Kiefer Osterrieder | 4/10 | 5714 days | 2% |
| Georgina Davey | 5/10 | 5716 days | 2% |
| chrisnicho | 9/10 | 5719 days | 3% |
| keithakehurst | 1/10 | 5719 days | 1% |
| Liliana | 1/10 | 5750 days | 1% |
| Jill | 8/10 | 5811 days | 3% |
| nzseeman | 8/10 | 5811 days | 3% |
| juliag | 10/10 | 5842 days | 3% |
| davinia81 | 10/10 | 5842 days | 3% |
| Monica Askew | 8/10 | 5973 days | 3% |
| Wal & Lynne | 4/10 | 5985 days | 2% |
| Mr_Mal | 4/10 | 6025 days | 2% |
| marisraneth | 8/10 | 6025 days | 3% |
| Peter and Hilda | 8/10 | 6025 days | 3% |
| Risch & Seybold | 6/10 | 6038 days | 2% |
| Schumacher | 8/10 | 6043 days | 3% |
| Stephen & Emma | 5/10 | 6043 days | 2% |
| Benedict Fluthman | 6/10 | 6046 days | 2% |
| Jonathan Martin | 6/10 | 6059 days | 2% |
| Susanne Strassmann | 7/10 | 6062 days | 3% |
| David | 7/10 | 6063 days | 3% |
| Dale King | 8/10 | 6065 days | 3% |
| Jobbs | 9/10 | 6065 days | 3% |
| Jann Clar | 8/10 | 6065 days | 3% |
| Luisa | 7/10 | 6066 days | 3% |
| Helen B | 9/10 | 6066 days | 3% |
| Zane Vest | 9/10 | 6077 days | 3% |
| kararina Kosten | 10/10 | 6078 days | 3% |
| Harmann Volker | 6/10 | 6078 days | 2% |
| Hans Weiss | 7/10 | 6082 days | 3% |
| Nick | 8/10 | 6083 days | 3% |
| Ines Diana | 6/10 | 6083 days | 2% |
| olafrick | 9/10 | 6084 days | 3% |
| Iwan Jones | 2/10 | 6084 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 6093 days | 3% |
| Catherine Clavel | 8/10 | 6093 days | 3% |
| John Borneman | 9/10 | 6101 days | 3% |
| Florian Knoepfel | 8/10 | 6104 days | 3% |
| sophiep | 8/10 | 6130 days | 3% |
| Mike | 7/10 | 6130 days | 3% |
| carsteng | 8/10 | 6140 days | 3% |
| alasiac | 10/10 | 6146 days | 3% |
| Gary Brown | 7/10 | 6148 days | 3% |
| Aart Van Nooy | 5/10 | 6153 days | 2% |
| Mark Jenkins | 8/10 | 6154 days | 3% |
| Dan Mair | 7/10 | 6157 days | 3% |
| Alan Riley | 8/10 | 6158 days | 3% |
| Ann Riley | 8/10 | 6158 days | 3% |
| Graham Butt | 8/10 | 6169 days | 3% |
| Tillener | 8/10 | 6172 days | 3% |
| suemarieUK | 2/10 | 6176 days | 1% |
| BVanW | 6/10 | 6382 days | 2% |
| TomM | 10/10 | 6382 days | 3% |
| jenniferk | 10/10 | 6390 days | 3% |
| Katy1 | 8/10 | 6392 days | 3% |
| OdiliaF | 6/10 | 6409 days | 2% |
| amyd | 10/10 | 6421 days | 3% |
| JuliaG1 | 2/10 | 6423 days | 1% |
| Ed | 8/10 | 6427 days | 3% |
| marcusr | 9/10 | 6431 days | 3% |
| John | 5/10 | 6431 days | 2% |
| Visken | 7/10 | 6433 days | 3% |
| Marc | 8/10 | 6454 days | 3% |
| David | 9/10 | 6455 days | 3% |
| Kelly | 7/10 | 6456 days | 3% |
| Rob | 6/10 | 6466 days | 2% |
| David | 6/10 | 6503 days | 2% |
| Maggie | 8/10 | 6508 days | 3% |
| Brent | 10/10 | 6580 days | 3% |
| Jennifer | 7/10 | 6626 days | 3% |
| Alex and Thomas | 7/10 | 6767 days | 3% |
| Linda and Peter | 8/10 | 6769 days | 3% |
| Kathy Hawey | 6/10 | 6789 days | 2% |
| Helle and Ivan | 5/10 | 6794 days | 2% |
| Giles | 6/10 | 6861 days | 2% |
| Roman | 6/10 | 6861 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-6.23% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 68 days. The Mighty Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.18% |
| 198 | -3.20% |
| 199 | -3.21% |
| 200 | -3.23% |
| 201 | -3.25% |
| 202 | -3.26% |
| 203 | -3.28% |
| … | … |
Balancing Adjustment
18.75% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
73%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.