G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Mighty Campervans.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Mighty Campervans
Valid Reviews
265 Valid Reviews
The Mighty Campervans experience has a total of 271 reviews. There are 265 valid reviews that are included when calculating the ranking score and 6 invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 265 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 20 |
|
8% |
| 9/10 | 36 |
|
14% |
| 8/10 | 72 |
|
27% |
| 7/10 | 43 |
|
16% |
| 6/10 | 19 |
|
7% |
| 5/10 | 18 |
|
7% |
| 4/10 | 14 |
|
5% |
| 3/10 | 12 |
|
5% |
| 2/10 | 6 |
|
2% |
| 1/10 | 25 |
|
9% |
65.43% Average
The raw data average (mean) for all the Mighty Campervans valid reviews is 65.43% and is based on 265 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
144 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 265 valid reviews, the experience has 144 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 144 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 6 |
|
4% |
| 9/10 | 14 |
|
10% |
| 8/10 | 49 |
|
34% |
| 7/10 | 37 |
|
26% |
| 6/10 | 16 |
|
11% |
| 5/10 | 12 |
|
8% |
| 4/10 | 4 |
|
3% |
| 3/10 | 4 |
|
3% |
| 2/10 | 1 |
|
1% |
| 1/10 | 1 |
|
1% |
71.11% Average
The raw data average (mean) for all the Mighty Campervans face-to-face reviews is 71.11% and is based on 144 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
58.62%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Reinier Hartog | 1/10 | 384 days | 81% |
| Julie Thieke | 1/10 | 781 days | 57% |
| Brinic | 6/10 | 902 days | 100% |
| Steven | 1/10 | 964 days | 42% |
| Zerbinati | 4/10 | 1207 days | 38% |
| Peter Potaka | 4/10 | 1663 days | 9% |
| Sharalyn Du Plessis | 9/10 | 1906 days | 10% |
| Gina DAVIS | 8/10 | 2181 days | 9% |
| Sheryl Cassity | 4/10 | 2181 days | 6% |
| Laura | 1/10 | 2182 days | 4% |
| Anthea Collazo | 5/10 | 2210 days | 7% |
| Alan Barton | 6/10 | 2210 days | 8% |
| Stephan | 1/10 | 2211 days | 4% |
| israel martinez fernandez | 8/10 | 2241 days | 9% |
| chin wan teng chin | 2/10 | 2273 days | 4% |
| Kelvin Smith | 8/10 | 2333 days | 8% |
| Jun Lim | 9/10 | 2334 days | 9% |
| James Farrawell | 10/10 | 2363 days | 9% |
| Mohamad Faeez Razali | 9/10 | 2394 days | 8% |
| B.L | 4/10 | 2486 days | 5% |
| kim thomas | 3/10 | 2516 days | 4% |
| russell lancaster | 8/10 | 2516 days | 8% |
| James Knipe | 1/10 | 2548 days | 3% |
| Ruth Lester | 4/10 | 2575 days | 5% |
| robert morse | 8/10 | 2575 days | 7% |
| Tac | 4/10 | 2576 days | 5% |
| Lee Summers | 4/10 | 2576 days | 5% |
| Mikel Artola | 8/10 | 2606 days | 7% |
| Ronny Etzion | 8/10 | 2606 days | 7% |
| Scrumpy | 1/10 | 2606 days | 3% |
| Anders Knutsson | 1/10 | 2606 days | 3% |
| Gerrida Coetsee | 9/10 | 2637 days | 7% |
| Clare Moody | 8/10 | 2637 days | 7% |
| ANANDKUMAR KUPPUSWAMY | 1/10 | 2638 days | 3% |
| Rene Reich | 8/10 | 2667 days | 7% |
| Luis Ruiz | 1/10 | 2667 days | 3% |
| Abdul Hafiz Mohamed | 8/10 | 2667 days | 7% |
| Frans Buissink | 8/10 | 2698 days | 7% |
| Kristoffer Israel | 10/10 | 2698 days | 7% |
| Susan Turnbull | 9/10 | 2698 days | 7% |
| Kristin | 3/10 | 2699 days | 4% |
| Peter Kennedy | 7/10 | 2728 days | 7% |
| Guru Prasad | 4/10 | 2728 days | 5% |
| Esther Sun | 9/10 | 2851 days | 6% |
| Elise Clark | 10/10 | 2851 days | 6% |
| Leigh Harris | 8/10 | 2881 days | 6% |
| Rich and Becky | 1/10 | 2882 days | 3% |
| Siti Sarah Salleh | 9/10 | 2912 days | 6% |
| Anonymous | 1/10 | 2913 days | 3% |
| Chris Persen | 3/10 | 2940 days | 3% |
| Graham Hook | 9/10 | 2971 days | 6% |
| Aisyah paramacitra | 9/10 | 3002 days | 6% |
| Daniel Jervis | 10/10 | 3002 days | 6% |
| Jelena Manojlovic | 1/10 | 3002 days | 2% |
| Marc Herrmann | 9/10 | 3032 days | 6% |
| Challin Meink | 2/10 | 3032 days | 3% |
| Eva Pospisilova | 10/10 | 3063 days | 6% |
| Guy Florack | 1/10 | 3064 days | 2% |
| Ben Stiller | 8/10 | 3093 days | 5% |
| Aizat Kassim | 8/10 | 3093 days | 5% |
| Adeline Ang | 7/10 | 3216 days | 5% |
| Alex Benham | 9/10 | 3246 days | 5% |
| Sandy Kent | 3/10 | 3246 days | 3% |
| Harald Ludtke | 8/10 | 3270 days | 5% |
| Debbie Elliott-Kelm | 9/10 | 3277 days | 5% |
| Bill Butler | 8/10 | 3277 days | 5% |
| Klaus | 7/10 | 3280 days | 4% |
| Solvejg Bjerg | 5/10 | 3288 days | 4% |
| Joel and Flora Holzer | 7/10 | 3292 days | 4% |
| Gregory Wieman | 9/10 | 3305 days | 4% |
| EMILIO MARTINEZ | 3/10 | 3336 days | 2% |
| Lynne Hamilton | 8/10 | 3336 days | 4% |
| Marian Taylor | 6/10 | 3336 days | 4% |
| Luuk Kienhorst | 7/10 | 3357 days | 4% |
| Ane Pujol | 7/10 | 3358 days | 4% |
| Declan McNeaney | 8/10 | 3367 days | 4% |
| Louise Nicholls | 6/10 | 3380 days | 4% |
| Nanda Dyke | 7/10 | 3382 days | 4% |
| Sarah | 8/10 | 3393 days | 4% |
| Rogier Post | 9/10 | 3396 days | 4% |
| Daniel | 1/10 | 3397 days | 2% |
| Frank Netherlands | 3/10 | 3397 days | 2% |
| Matt Raby | 8/10 | 3400 days | 4% |
| robyn Goodin | 8/10 | 3428 days | 4% |
| Eduardo Notivol | 9/10 | 3428 days | 4% |
| Mark Lynch | 1/10 | 3458 days | 2% |
| Jamie Belisle | 8/10 | 3611 days | 3% |
| Julie Coutton-Siadou | 7/10 | 3611 days | 3% |
| Steve Shields | 9/10 | 3611 days | 3% |
| Jaime Alarma Olmos | 7/10 | 3630 days | 3% |
| Jill Stebbing | 9/10 | 3633 days | 3% |
| Alexandra Zwiers | 10/10 | 3639 days | 3% |
| Ron Mollica | 10/10 | 3642 days | 3% |
| Sarah Wainwright | 9/10 | 3642 days | 3% |
| Jim McClarence | 5/10 | 3642 days | 2% |
| Stephan Friedrich | 8/10 | 3660 days | 3% |
| liam thomas | 4/10 | 3671 days | 2% |
| andrea evans | 3/10 | 3671 days | 2% |
| Klaas Huis | 8/10 | 3679 days | 3% |
| Dariusz Kasperski | 9/10 | 3702 days | 3% |
| Maria Schaer | 7/10 | 3722 days | 3% |
| Andrew Patterson | 10/10 | 3733 days | 3% |
| danielle shanahan | 10/10 | 3733 days | 3% |
| CHRIS MORGAN | 7/10 | 3763 days | 2% |
| Darren Ingram | 9/10 | 3763 days | 3% |
| Rebecca Wharton | 7/10 | 4024 days | 1% |
| Alex | 8/10 | 4027 days | 1% |
| Tracy | 1/10 | 4036 days | 1% |
| Roberta Hutchins | 1/10 | 4067 days | 1% |
| Corinna Fallenbuchel | 9/10 | 4084 days | 1% |
| Sebastiaan Bouwmeester | 5/10 | 4098 days | 1% |
| Melon Lord | 5/10 | 4098 days | 1% |
| Bartlomiej Berger | 7/10 | 4104 days | 1% |
| Jess | 5/10 | 4189 days | 1% |
| Jonny Ronnblom | 4/10 | 4342 days | 0% |
| Dhyan | 3/10 | 4374 days | 0% |
| Janina Zwerver | 7/10 | 4376 days | 0% |
| Herman Schulz | 7/10 | 4376 days | 0% |
| Benjamin | 3/10 | 4401 days | 1% |
| Roland Beer | 3/10 | 4421 days | 1% |
| Alexia Greasbaum | 6/10 | 4421 days | 2% |
| Jenna Vince | 1/10 | 4525 days | 1% |
| Steve Warren | 9/10 | 4554 days | 2% |
| Roy and Julie Burgess | 8/10 | 4668 days | 2% |
| heidihigginbottom | 1/10 | 4708 days | 1% |
| J Curt Kovacs | 10/10 | 4739 days | 2% |
| Michal Maly | 7/10 | 4765 days | 2% |
| Peter Jolliffe | 5/10 | 4767 days | 2% |
| Sandra and Thomas | 8/10 | 4817 days | 2% |
| Reijenga | 4/10 | 4820 days | 1% |
| Jonathan Vondette | 9/10 | 4820 days | 2% |
| Joan and Colin Price | 3/10 | 4830 days | 1% |
| Benedicte and Mathilde Colas | 9/10 | 4832 days | 2% |
| Alexander Klein | 7/10 | 4833 days | 2% |
| Camille | 7/10 | 4834 days | 2% |
| Urs Zuercher | 8/10 | 4834 days | 2% |
| Faassen | 7/10 | 4837 days | 2% |
| Judy | 8/10 | 4838 days | 2% |
| James Darren Tennant | 9/10 | 4841 days | 2% |
| Stefan Roth | 5/10 | 4845 days | 2% |
| Clausen | 8/10 | 5097 days | 2% |
| Fleming Lauridsen | 8/10 | 5113 days | 2% |
| Volker | 7/10 | 5113 days | 2% |
| Patricia Fearon | 7/10 | 5116 days | 2% |
| Stefes Wencke | 5/10 | 5117 days | 2% |
| Sue Robertson | 7/10 | 5117 days | 2% |
| Marjolein Hartsuiker | 8/10 | 5119 days | 2% |
| Ralf Glaser | 8/10 | 5121 days | 2% |
| Ursi Meier | 8/10 | 5127 days | 2% |
| Marco Scheiber | 8/10 | 5127 days | 2% |
| Kurt & Noemi Buhler | 8/10 | 5128 days | 2% |
| Roger ter Horst | 8/10 | 5128 days | 2% |
| Gunther & Lucia | 7/10 | 5130 days | 2% |
| Ellen Jacobs | 5/10 | 5131 days | 2% |
| Patricia Motzheim | 8/10 | 5132 days | 2% |
| dierikx | 8/10 | 5133 days | 2% |
| jarvis88 | 10/10 | 5133 days | 2% |
| Chris & Susanna | 7/10 | 5196 days | 2% |
| Robert Carswell | 8/10 | 5201 days | 2% |
| Laura McCusker | 7/10 | 5211 days | 2% |
| Alberto Redner | 8/10 | 5211 days | 2% |
| Scott & Madeleine Bancroft | 9/10 | 5215 days | 2% |
| Joemcquillan | 1/10 | 5256 days | 1% |
| Sharlene | 10/10 | 5256 days | 2% |
| Anita_H | 7/10 | 5256 days | 2% |
| Therea | 9/10 | 5438 days | 2% |
| mrsmaker | 1/10 | 5439 days | 1% |
| Laura Thrower | 7/10 | 5444 days | 2% |
| John & Lorraine | 5/10 | 5449 days | 2% |
| Coral Last | 8/10 | 5456 days | 2% |
| Marquardt and Bernd | 8/10 | 5456 days | 2% |
| Dennis McKrearty | 5/10 | 5456 days | 2% |
| Sue Top | 8/10 | 5457 days | 2% |
| Mikel Bruijnaers | 8/10 | 5458 days | 2% |
| Matthias Joos | 8/10 | 5459 days | 2% |
| albertisa | 2/10 | 5470 days | 1% |
| Nicolas | 8/10 | 5471 days | 2% |
| Berger | 7/10 | 5474 days | 2% |
| Peter & Margo Boullin | 6/10 | 5478 days | 2% |
| Dieter Uhlmann | 3/10 | 5481 days | 1% |
| Walter Peters | 1/10 | 5482 days | 1% |
| Schunanu | 5/10 | 5484 days | 2% |
| Andy | 7/10 | 5485 days | 2% |
| Rob | 7/10 | 5485 days | 2% |
| Harriet Banes | 7/10 | 5489 days | 2% |
| Gillian de Vries | 6/10 | 5491 days | 2% |
| Robert Haidt | 7/10 | 5491 days | 2% |
| John Allen | 9/10 | 5493 days | 2% |
| Friedli Manuela | 8/10 | 5493 days | 2% |
| Kiefer Osterrieder | 4/10 | 5493 days | 1% |
| Georgina Davey | 5/10 | 5495 days | 2% |
| chrisnicho | 9/10 | 5498 days | 2% |
| keithakehurst | 1/10 | 5498 days | 1% |
| Liliana | 1/10 | 5529 days | 1% |
| Jill | 8/10 | 5590 days | 2% |
| nzseeman | 8/10 | 5590 days | 2% |
| juliag | 10/10 | 5621 days | 2% |
| davinia81 | 10/10 | 5621 days | 2% |
| Monica Askew | 8/10 | 5751 days | 2% |
| Wal & Lynne | 4/10 | 5763 days | 1% |
| Mr_Mal | 4/10 | 5804 days | 1% |
| marisraneth | 8/10 | 5804 days | 2% |
| Peter and Hilda | 8/10 | 5804 days | 2% |
| Risch & Seybold | 6/10 | 5817 days | 2% |
| Schumacher | 8/10 | 5822 days | 2% |
| Stephen & Emma | 5/10 | 5822 days | 2% |
| Benedict Fluthman | 6/10 | 5825 days | 2% |
| Jonathan Martin | 6/10 | 5838 days | 2% |
| Susanne Strassmann | 7/10 | 5841 days | 2% |
| David | 7/10 | 5842 days | 2% |
| Dale King | 8/10 | 5844 days | 2% |
| Jobbs | 9/10 | 5844 days | 2% |
| Jann Clar | 8/10 | 5844 days | 2% |
| Luisa | 7/10 | 5845 days | 2% |
| Helen B | 9/10 | 5845 days | 2% |
| Zane Vest | 9/10 | 5856 days | 2% |
| kararina Kosten | 10/10 | 5857 days | 2% |
| Harmann Volker | 6/10 | 5857 days | 2% |
| Hans Weiss | 7/10 | 5861 days | 2% |
| Nick | 8/10 | 5862 days | 2% |
| Ines Diana | 6/10 | 5862 days | 2% |
| olafrick | 9/10 | 5863 days | 2% |
| Iwan Jones | 2/10 | 5863 days | 1% |
| Michael and Tanja Kreugel | 8/10 | 5872 days | 2% |
| Catherine Clavel | 8/10 | 5872 days | 2% |
| John Borneman | 9/10 | 5880 days | 2% |
| Florian Knoepfel | 8/10 | 5883 days | 2% |
| sophiep | 8/10 | 5909 days | 2% |
| Mike | 7/10 | 5909 days | 2% |
| carsteng | 8/10 | 5919 days | 2% |
| alasiac | 10/10 | 5925 days | 2% |
| Gary Brown | 7/10 | 5927 days | 2% |
| Aart Van Nooy | 5/10 | 5932 days | 2% |
| Mark Jenkins | 8/10 | 5933 days | 2% |
| Dan Mair | 7/10 | 5936 days | 2% |
| Alan Riley | 8/10 | 5937 days | 2% |
| Ann Riley | 8/10 | 5937 days | 2% |
| Graham Butt | 8/10 | 5948 days | 2% |
| Tillener | 8/10 | 5951 days | 2% |
| suemarieUK | 2/10 | 5955 days | 1% |
| BVanW | 6/10 | 6160 days | 2% |
| TomM | 10/10 | 6160 days | 2% |
| jenniferk | 10/10 | 6169 days | 2% |
| Katy1 | 8/10 | 6171 days | 2% |
| OdiliaF | 6/10 | 6188 days | 2% |
| amyd | 10/10 | 6200 days | 2% |
| JuliaG1 | 2/10 | 6202 days | 1% |
| Ed | 8/10 | 6205 days | 2% |
| marcusr | 9/10 | 6210 days | 2% |
| John | 5/10 | 6210 days | 2% |
| Visken | 7/10 | 6212 days | 2% |
| Marc | 8/10 | 6233 days | 2% |
| David | 9/10 | 6233 days | 2% |
| Kelly | 7/10 | 6235 days | 2% |
| Rob | 6/10 | 6244 days | 2% |
| David | 6/10 | 6282 days | 2% |
| Maggie | 8/10 | 6287 days | 2% |
| Brent | 10/10 | 6359 days | 2% |
| Jennifer | 7/10 | 6404 days | 2% |
| Alex and Thomas | 7/10 | 6546 days | 2% |
| Linda and Peter | 8/10 | 6548 days | 2% |
| Kathy Hawey | 6/10 | 6568 days | 2% |
| Helle and Ivan | 5/10 | 6573 days | 2% |
| Giles | 6/10 | 6640 days | 2% |
| Roman | 6/10 | 6640 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Mighty Campervans experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-7.14% Adjustment
Recent reviews reflect the experience as it currently operates. This means it's important to get fresh reviews. Some experiences discovered they could get a few good reviews and then, resting on their laurels, discourage any further reviews. This adjustment stimulates experiences to be positively involved in the review generating process and discourages them from manipulating the ranking system in this manner.
What constitutes a recent review is based on the how old it is, what type of experience it is applied to and and what time of year it currently is. Due to the seasonal nature of many businesses, what is considered recent is dynamically adjusted throughout the year.
There may be an adjustment if this experience hasn't received enough reviews within the last 53 days. The Mighty Campervans experience has 0 recent rankings. Adjustments are according to the following table:
| Recent Reviews | Adjustment |
|---|---|
| 0 | -3.00% |
| 1 | -2.63% |
| 2 | -1.50% |
| 3 | -0.38% |
| 4 | -0.00% |
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Mighty Campervans experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.12% |
| 200 | -4.14% |
| 201 | -4.16% |
| 202 | -4.19% |
| 203 | -4.21% |
| … | … |
Balancing Adjustment
20.84% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Onboarding Rating
This rating is about customer service and camper availability. It measures aspects of the customer journey that are often missing from online ratings. It includes performances based on: pre-booking communication, product availability and responsiveness to customer enquiries.
All metrics come from actual customer interactions.
Details are calculated daily from statistics over several years and merged with the score derived from customer reviews - to then form the final ranking score.
Final Ranking Score
73%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.