Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kahu Kayaks.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kahu Kayaks
Valid Reviews
223 Valid Reviews
The Kahu Kayaks experience has a total of 224 reviews. There are 223 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 223 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 112 |
|
50% |
| 9/10 | 62 |
|
28% |
| 8/10 | 36 |
|
16% |
| 7/10 | 9 |
|
4% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.93% Average
The raw data average (mean) for all the Kahu Kayaks valid reviews is 91.93% and is based on 223 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
174 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 223 valid reviews, the experience has 174 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 174 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 74 |
|
43% |
| 9/10 | 55 |
|
32% |
| 8/10 | 33 |
|
19% |
| 7/10 | 8 |
|
5% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.57% Average
The raw data average (mean) for all the Kahu Kayaks face-to-face reviews is 90.57% and is based on 174 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.95%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kara | 10/10 | 1419 days | 100% |
| Seaghan & Dune | 10/10 | 1509 days | 74% |
| Pat Burns | 10/10 | 2546 days | 25% |
| Sabine Gauss | 9/10 | 3269 days | 15% |
| Rashi Birla | 10/10 | 3289 days | 15% |
| Alex Patteron | 10/10 | 3329 days | 14% |
| Marcel Felder | 10/10 | 3365 days | 14% |
| Tom Rogers | 8/10 | 3368 days | 13% |
| Olde Vogel | 8/10 | 3368 days | 13% |
| Lieke vol Velde | 9/10 | 3368 days | 13% |
| Katharina | 8/10 | 3373 days | 13% |
| Eurard Achille | 8/10 | 3381 days | 13% |
| Nickolas Jonkergouw | 9/10 | 3397 days | 13% |
| Miriam Gamble | 9/10 | 3412 days | 13% |
| Michelle O'Regen | 10/10 | 3609 days | 10% |
| Dahlia Ahmed | 9/10 | 3632 days | 10% |
| Lee Sandberg | 10/10 | 3659 days | 10% |
| Tina Rust | 10/10 | 3660 days | 10% |
| Alice and James | 7/10 | 3678 days | 9% |
| Chloe Guerillot | 6/10 | 3683 days | 8% |
| Christopher Rotsch | 8/10 | 3717 days | 9% |
| Tarillon Family | 7/10 | 3997 days | 5% |
| Charles Aubry | 9/10 | 4029 days | 5% |
| Arvid Hellquist | 9/10 | 4039 days | 4% |
| Damaris Mayer | 8/10 | 4046 days | 4% |
| David and Stephan | 10/10 | 4076 days | 4% |
| Devan Sheppard | 9/10 | 4094 days | 4% |
| Christina | 7/10 | 4354 days | 0% |
| Kathrin Lerch | 10/10 | 4354 days | 0% |
| Erik Nestlez | 10/10 | 4355 days | 0% |
| Nina Helmling | 8/10 | 4370 days | 0% |
| Steffen | 9/10 | 4370 days | 0% |
| Barbara | 10/10 | 4384 days | 7% |
| Marinette | 8/10 | 4384 days | 7% |
| Luca Scheuemeier | 10/10 | 4384 days | 7% |
| Kristina | 8/10 | 4415 days | 7% |
| Volker | 8/10 | 4415 days | 7% |
| jonas meier | 9/10 | 4436 days | 7% |
| Romina Bolz | 8/10 | 4436 days | 7% |
| Paul Balfour | 8/10 | 4441 days | 7% |
| Eric and Nienke | 9/10 | 4462 days | 7% |
| Julie Hatch | 10/10 | 4523 days | 7% |
| Rampon | 9/10 | 4724 days | 7% |
| Debiesse | 10/10 | 4725 days | 7% |
| Hendrik Rother | 10/10 | 4728 days | 7% |
| Claire | 8/10 | 4737 days | 7% |
| Jana Simcikova | 10/10 | 4739 days | 7% |
| Fabian Koitka | 9/10 | 4757 days | 7% |
| Michal Maly | 8/10 | 4763 days | 7% |
| JohnHyde | 10/10 | 4796 days | 7% |
| Aurelie Morin | 7/10 | 4818 days | 6% |
| Natalie Nubler | 10/10 | 4819 days | 7% |
| Anne Sutkowi | 7/10 | 4827 days | 6% |
| Sasha and Sandra Bonavia | 9/10 | 4827 days | 7% |
| Erik Funk | 9/10 | 4834 days | 7% |
| Harald Prinz | 8/10 | 4838 days | 7% |
| James Darren Tennant | 10/10 | 4839 days | 7% |
| scoopy | 10/10 | 5071 days | 7% |
| Goran Backlund | 9/10 | 5087 days | 7% |
| Tinne Cis | 6/10 | 5099 days | 6% |
| Richard and Janet | 10/10 | 5105 days | 7% |
| Michael Jefferies | 10/10 | 5105 days | 7% |
| Harald | 10/10 | 5111 days | 7% |
| Anne King | 9/10 | 5111 days | 7% |
| Matt Kelley | 9/10 | 5111 days | 7% |
| Lotte Zwail | 9/10 | 5111 days | 7% |
| Hannah Bean | 8/10 | 5113 days | 7% |
| Mike & Jennie | 9/10 | 5113 days | 7% |
| Mike & Mandy | 8/10 | 5113 days | 7% |
| pamr | 8/10 | 5115 days | 7% |
| Villa | 9/10 | 5116 days | 7% |
| Richard Spandonk | 8/10 | 5119 days | 7% |
| Franziska & Katrin | 10/10 | 5123 days | 7% |
| Clemens | 10/10 | 5124 days | 7% |
| Devon Urlacher | 8/10 | 5125 days | 7% |
| Thomas Krause | 8/10 | 5125 days | 7% |
| Lilja Bjork Hermannsdottir | 7/10 | 5130 days | 6% |
| Remy van Heugten | 8/10 | 5130 days | 7% |
| Keith_W | 10/10 | 5131 days | 7% |
| Annika | 10/10 | 5131 days | 7% |
| ToGy | 8/10 | 5131 days | 7% |
| Alfred & Henrike | 10/10 | 5156 days | 7% |
| Barbsldh | 10/10 | 5162 days | 7% |
| Deirdre Hayes | 8/10 | 5199 days | 7% |
| Cornelia & Josef | 9/10 | 5205 days | 7% |
| Fran & Roger | 10/10 | 5210 days | 7% |
| Mark Bakker | 8/10 | 5210 days | 7% |
| Gert | 9/10 | 5223 days | 7% |
| katel86 | 10/10 | 5284 days | 7% |
| Martin Potter | 9/10 | 5435 days | 7% |
| Anezka Hlavacova | 9/10 | 5451 days | 7% |
| Dave Jones | 9/10 | 5452 days | 7% |
| Rolf | 8/10 | 5459 days | 7% |
| Wouter Moui | 9/10 | 5460 days | 7% |
| Canada | 10/10 | 5460 days | 7% |
| Michael Long | 10/10 | 5461 days | 7% |
| Beat & Connie | 10/10 | 5462 days | 7% |
| Jacob Nube | 9/10 | 5464 days | 7% |
| Andy Cameron-Daniels | 10/10 | 5466 days | 7% |
| khs | 9/10 | 5468 days | 7% |
| Ann Parry | 10/10 | 5472 days | 7% |
| Adam Hayley | 7/10 | 5480 days | 6% |
| Katie Nicol | 10/10 | 5481 days | 7% |
| Darren Bruestle | 9/10 | 5483 days | 7% |
| Tom | 9/10 | 5486 days | 7% |
| Russell Stevens | 8/10 | 5486 days | 7% |
| Philipp Rau | 9/10 | 5487 days | 7% |
| Luc Marchand | 10/10 | 5488 days | 7% |
| Julia | 10/10 | 5488 days | 7% |
| Leslie Aldridge | 10/10 | 5489 days | 7% |
| Jorgen vahl Rasmussen | 9/10 | 5489 days | 7% |
| pjfranke | 10/10 | 5496 days | 7% |
| Beate Godsk | 9/10 | 5496 days | 7% |
| Bunthorne | 10/10 | 5527 days | 7% |
| emthekiwi | 10/10 | 5619 days | 7% |
| Demmers | 10/10 | 5711 days | 7% |
| Phineas Smith-Fox | 9/10 | 5769 days | 7% |
| wilsoneng | 10/10 | 5802 days | 7% |
| Maria | 9/10 | 5802 days | 7% |
| Tim Smith | 10/10 | 5824 days | 7% |
| BenH | 10/10 | 5833 days | 7% |
| Flora | 10/10 | 5835 days | 7% |
| Vera Van Schie | 10/10 | 5841 days | 7% |
| Thomas K | 9/10 | 5842 days | 7% |
| Jannievan Osnabrugge | 10/10 | 5843 days | 7% |
| Helen B | 9/10 | 5843 days | 7% |
| Ferth | 10/10 | 5847 days | 7% |
| Roos | 9/10 | 5847 days | 7% |
| Klass | 9/10 | 5847 days | 7% |
| Hannah Clark | 10/10 | 5854 days | 7% |
| Ingrid Overes | 10/10 | 5860 days | 7% |
| Tracey Buschl | 10/10 | 5861 days | 7% |
| Mitchell Mapletree | 10/10 | 5877 days | 7% |
| Maki | 10/10 | 5892 days | 7% |
| nigelwaterhouse | 9/10 | 5892 days | 7% |
| Ed | 10/10 | 5892 days | 7% |
| Dogmatix | 10/10 | 5892 days | 7% |
| sophiep | 9/10 | 5907 days | 7% |
| biene | 10/10 | 5907 days | 7% |
| Susann Koschmeider | 10/10 | 5927 days | 7% |
| Karen Raven | 8/10 | 5930 days | 7% |
| Eimear Doyle | 10/10 | 5935 days | 7% |
| Ton Buil | 9/10 | 5935 days | 7% |
| amzbellz | 10/10 | 5984 days | 7% |
| Kurt Smudzinski | 10/10 | 6014 days | 7% |
| bertel | 10/10 | 6050 days | 7% |
| desl | 10/10 | 6167 days | 7% |
| martinat | 10/10 | 6167 days | 7% |
| Van Lent | 8/10 | 6168 days | 7% |
| S Schlesinger | 10/10 | 6171 days | 7% |
| Andrew Smith | 9/10 | 6173 days | 7% |
| BevanLisa | 9/10 | 6184 days | 7% |
| Barry Smith | 9/10 | 6187 days | 7% |
| Mia | 10/10 | 6188 days | 7% |
| Soeren Rasmussen | 10/10 | 6190 days | 7% |
| eatc | 10/10 | 6198 days | 7% |
| A | 9/10 | 6198 days | 7% |
| Charles | 8/10 | 6199 days | 7% |
| Dalibor | 10/10 | 6201 days | 7% |
| ChristopherD | 8/10 | 6201 days | 7% |
| CarolB | 10/10 | 6201 days | 7% |
| Emma Louise | 9/10 | 6210 days | 7% |
| Christina | 8/10 | 6215 days | 7% |
| Rachel | 10/10 | 6216 days | 7% |
| AlastairP | 10/10 | 6224 days | 7% |
| mike smith | 10/10 | 6224 days | 7% |
| Caroline | 9/10 | 6224 days | 7% |
| Busson | 8/10 | 6229 days | 7% |
| Hans | 7/10 | 6231 days | 6% |
| Nicole | 10/10 | 6231 days | 7% |
| Tanja | 10/10 | 6231 days | 7% |
| Dianne | 9/10 | 6235 days | 7% |
| LeaM | 9/10 | 6237 days | 7% |
| AndreM | 10/10 | 6237 days | 7% |
| JohannesE | 7/10 | 6237 days | 6% |
| Bernd | 10/10 | 6238 days | 7% |
| KTinga | 9/10 | 6238 days | 7% |
| Lucas | 10/10 | 6239 days | 7% |
| Josefine | 10/10 | 6239 days | 7% |
| alex | 10/10 | 6239 days | 7% |
| Richard Rodd | 10/10 | 6245 days | 7% |
| rar | 10/10 | 6245 days | 7% |
| Melanie | 10/10 | 6247 days | 7% |
| Katherine | 10/10 | 6272 days | 7% |
| Claire | 9/10 | 6279 days | 7% |
| Tim | 10/10 | 6287 days | 7% |
| Maureen | 10/10 | 6287 days | 7% |
| lming60 | 10/10 | 6292 days | 7% |
| peter_lowles | 10/10 | 6297 days | 7% |
| mike brett | 8/10 | 6301 days | 7% |
| RhysandSteffi | 10/10 | 6317 days | 7% |
| Paula Semmens | 9/10 | 6325 days | 7% |
| StephR | 10/10 | 6326 days | 7% |
| Rudolf Meredith | 10/10 | 6327 days | 7% |
| Max | 9/10 | 6403 days | 7% |
| Rhea | 9/10 | 6475 days | 7% |
| annemarie_and_markus | 10/10 | 6518 days | 7% |
| charlotte | 9/10 | 6540 days | 7% |
| jahirst | 10/10 | 6549 days | 7% |
| Liz | 9/10 | 6550 days | 7% |
| Barnie | 10/10 | 6553 days | 7% |
| Christine | 10/10 | 6553 days | 7% |
| Kolacny | 10/10 | 6553 days | 7% |
| Mie Toft Pedersen | 9/10 | 6563 days | 7% |
| Emily Houston | 10/10 | 6564 days | 7% |
| Dirk | 10/10 | 6566 days | 7% |
| Ian Ridgeway | 10/10 | 6568 days | 7% |
| Loodle | 9/10 | 6578 days | 7% |
| Zurcher Marco | 3/10 | 6594 days | 4% |
| Anna | 10/10 | 6607 days | 7% |
| Hugh McCarthy | 6/10 | 6614 days | 6% |
| Tony and Ken | 10/10 | 6614 days | 7% |
| Anneli | 8/10 | 6615 days | 7% |
| holly parker | 10/10 | 6625 days | 7% |
| Vince | 10/10 | 6635 days | 7% |
| Lena | 10/10 | 6645 days | 7% |
| Carolr | 9/10 | 6656 days | 7% |
| MarkReid | 10/10 | 6857 days | 7% |
| Hazel | 9/10 | 6891 days | 7% |
| Magnus | 8/10 | 6897 days | 7% |
| Katie | 10/10 | 6900 days | 7% |
| Heather | 10/10 | 6904 days | 7% |
| Jacob Mille | 10/10 | 6911 days | 7% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kahu Kayaks experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Kahu Kayaks experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kahu Kayaks experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.09% |
| 198 | -4.11% |
| 199 | -4.13% |
| 200 | -4.15% |
| 201 | -4.17% |
| 202 | -4.19% |
| 203 | -4.21% |
| … | … |
Balancing Adjustment
1.17% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.