Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kahu Kayaks.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kahu Kayaks
Valid Reviews
223 Valid Reviews
The Kahu Kayaks experience has a total of 224 reviews. There are 223 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 223 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 112 |
|
50% |
| 9/10 | 62 |
|
28% |
| 8/10 | 36 |
|
16% |
| 7/10 | 9 |
|
4% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.93% Average
The raw data average (mean) for all the Kahu Kayaks valid reviews is 91.93% and is based on 223 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
174 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 223 valid reviews, the experience has 174 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 174 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 74 |
|
43% |
| 9/10 | 55 |
|
32% |
| 8/10 | 33 |
|
19% |
| 7/10 | 8 |
|
5% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.57% Average
The raw data average (mean) for all the Kahu Kayaks face-to-face reviews is 90.57% and is based on 174 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.81%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kara | 10/10 | 1460 days | 100% |
| Seaghan & Dune | 10/10 | 1550 days | 73% |
| Pat Burns | 10/10 | 2587 days | 25% |
| Sabine Gauss | 9/10 | 3310 days | 13% |
| Rashi Birla | 10/10 | 3330 days | 13% |
| Alex Patteron | 10/10 | 3370 days | 12% |
| Marcel Felder | 10/10 | 3406 days | 12% |
| Tom Rogers | 8/10 | 3409 days | 11% |
| Olde Vogel | 8/10 | 3409 days | 11% |
| Lieke vol Velde | 9/10 | 3409 days | 12% |
| Katharina | 8/10 | 3414 days | 11% |
| Eurard Achille | 8/10 | 3422 days | 11% |
| Nickolas Jonkergouw | 9/10 | 3438 days | 11% |
| Miriam Gamble | 9/10 | 3453 days | 11% |
| Michelle O'Regen | 10/10 | 3650 days | 8% |
| Dahlia Ahmed | 9/10 | 3673 days | 7% |
| Lee Sandberg | 10/10 | 3700 days | 7% |
| Tina Rust | 10/10 | 3701 days | 7% |
| Alice and James | 7/10 | 3719 days | 6% |
| Chloe Guerillot | 6/10 | 3724 days | 5% |
| Christopher Rotsch | 8/10 | 3758 days | 6% |
| Tarillon Family | 7/10 | 4038 days | 1% |
| Charles Aubry | 9/10 | 4070 days | 1% |
| Arvid Hellquist | 9/10 | 4080 days | 1% |
| Damaris Mayer | 8/10 | 4087 days | 1% |
| David and Stephan | 10/10 | 4117 days | 0% |
| Devan Sheppard | 9/10 | 4135 days | 0% |
| Christina | 7/10 | 4395 days | 4% |
| Kathrin Lerch | 10/10 | 4395 days | 4% |
| Erik Nestlez | 10/10 | 4396 days | 4% |
| Nina Helmling | 8/10 | 4411 days | 4% |
| Steffen | 9/10 | 4411 days | 4% |
| Barbara | 10/10 | 4425 days | 4% |
| Marinette | 8/10 | 4425 days | 4% |
| Luca Scheuemeier | 10/10 | 4425 days | 4% |
| Kristina | 8/10 | 4456 days | 4% |
| Volker | 8/10 | 4456 days | 4% |
| jonas meier | 9/10 | 4477 days | 4% |
| Romina Bolz | 8/10 | 4477 days | 4% |
| Paul Balfour | 8/10 | 4482 days | 4% |
| Eric and Nienke | 9/10 | 4503 days | 4% |
| Julie Hatch | 10/10 | 4564 days | 4% |
| Rampon | 9/10 | 4765 days | 4% |
| Debiesse | 10/10 | 4766 days | 4% |
| Hendrik Rother | 10/10 | 4769 days | 4% |
| Claire | 8/10 | 4778 days | 4% |
| Jana Simcikova | 10/10 | 4780 days | 4% |
| Fabian Koitka | 9/10 | 4798 days | 4% |
| Michal Maly | 8/10 | 4804 days | 4% |
| JohnHyde | 10/10 | 4837 days | 4% |
| Aurelie Morin | 7/10 | 4859 days | 4% |
| Natalie Nubler | 10/10 | 4860 days | 4% |
| Anne Sutkowi | 7/10 | 4868 days | 4% |
| Sasha and Sandra Bonavia | 9/10 | 4868 days | 4% |
| Erik Funk | 9/10 | 4875 days | 4% |
| Harald Prinz | 8/10 | 4879 days | 4% |
| James Darren Tennant | 10/10 | 4880 days | 4% |
| scoopy | 10/10 | 5112 days | 4% |
| Goran Backlund | 9/10 | 5128 days | 4% |
| Tinne Cis | 6/10 | 5140 days | 3% |
| Richard and Janet | 10/10 | 5146 days | 4% |
| Michael Jefferies | 10/10 | 5146 days | 4% |
| Harald | 10/10 | 5152 days | 4% |
| Anne King | 9/10 | 5152 days | 4% |
| Matt Kelley | 9/10 | 5152 days | 4% |
| Lotte Zwail | 9/10 | 5152 days | 4% |
| Hannah Bean | 8/10 | 5154 days | 4% |
| Mike & Jennie | 9/10 | 5154 days | 4% |
| Mike & Mandy | 8/10 | 5154 days | 4% |
| pamr | 8/10 | 5156 days | 4% |
| Villa | 9/10 | 5157 days | 4% |
| Richard Spandonk | 8/10 | 5160 days | 4% |
| Franziska & Katrin | 10/10 | 5164 days | 4% |
| Clemens | 10/10 | 5165 days | 4% |
| Devon Urlacher | 8/10 | 5166 days | 4% |
| Thomas Krause | 8/10 | 5166 days | 4% |
| Lilja Bjork Hermannsdottir | 7/10 | 5171 days | 4% |
| Remy van Heugten | 8/10 | 5171 days | 4% |
| Keith_W | 10/10 | 5172 days | 4% |
| Annika | 10/10 | 5172 days | 4% |
| ToGy | 8/10 | 5172 days | 4% |
| Alfred & Henrike | 10/10 | 5197 days | 4% |
| Barbsldh | 10/10 | 5203 days | 4% |
| Deirdre Hayes | 8/10 | 5240 days | 4% |
| Cornelia & Josef | 9/10 | 5246 days | 4% |
| Fran & Roger | 10/10 | 5251 days | 4% |
| Mark Bakker | 8/10 | 5251 days | 4% |
| Gert | 9/10 | 5264 days | 4% |
| katel86 | 10/10 | 5325 days | 4% |
| Martin Potter | 9/10 | 5476 days | 4% |
| Anezka Hlavacova | 9/10 | 5492 days | 4% |
| Dave Jones | 9/10 | 5493 days | 4% |
| Rolf | 8/10 | 5500 days | 4% |
| Wouter Moui | 9/10 | 5501 days | 4% |
| Canada | 10/10 | 5501 days | 4% |
| Michael Long | 10/10 | 5502 days | 4% |
| Beat & Connie | 10/10 | 5503 days | 4% |
| Jacob Nube | 9/10 | 5505 days | 4% |
| Andy Cameron-Daniels | 10/10 | 5507 days | 4% |
| khs | 9/10 | 5509 days | 4% |
| Ann Parry | 10/10 | 5513 days | 4% |
| Adam Hayley | 7/10 | 5521 days | 4% |
| Katie Nicol | 10/10 | 5522 days | 4% |
| Darren Bruestle | 9/10 | 5524 days | 4% |
| Tom | 9/10 | 5527 days | 4% |
| Russell Stevens | 8/10 | 5527 days | 4% |
| Philipp Rau | 9/10 | 5528 days | 4% |
| Luc Marchand | 10/10 | 5529 days | 4% |
| Julia | 10/10 | 5529 days | 4% |
| Leslie Aldridge | 10/10 | 5530 days | 4% |
| Jorgen vahl Rasmussen | 9/10 | 5530 days | 4% |
| pjfranke | 10/10 | 5537 days | 4% |
| Beate Godsk | 9/10 | 5537 days | 4% |
| Bunthorne | 10/10 | 5568 days | 4% |
| emthekiwi | 10/10 | 5660 days | 4% |
| Demmers | 10/10 | 5752 days | 4% |
| Phineas Smith-Fox | 9/10 | 5810 days | 4% |
| wilsoneng | 10/10 | 5843 days | 4% |
| Maria | 9/10 | 5843 days | 4% |
| Tim Smith | 10/10 | 5865 days | 4% |
| BenH | 10/10 | 5874 days | 4% |
| Flora | 10/10 | 5876 days | 4% |
| Vera Van Schie | 10/10 | 5882 days | 4% |
| Thomas K | 9/10 | 5883 days | 4% |
| Jannievan Osnabrugge | 10/10 | 5884 days | 4% |
| Helen B | 9/10 | 5884 days | 4% |
| Ferth | 10/10 | 5888 days | 4% |
| Roos | 9/10 | 5888 days | 4% |
| Klass | 9/10 | 5888 days | 4% |
| Hannah Clark | 10/10 | 5895 days | 4% |
| Ingrid Overes | 10/10 | 5901 days | 4% |
| Tracey Buschl | 10/10 | 5902 days | 4% |
| Mitchell Mapletree | 10/10 | 5918 days | 4% |
| Maki | 10/10 | 5933 days | 4% |
| nigelwaterhouse | 9/10 | 5933 days | 4% |
| Ed | 10/10 | 5933 days | 4% |
| Dogmatix | 10/10 | 5933 days | 4% |
| sophiep | 9/10 | 5948 days | 4% |
| biene | 10/10 | 5948 days | 4% |
| Susann Koschmeider | 10/10 | 5968 days | 4% |
| Karen Raven | 8/10 | 5971 days | 4% |
| Eimear Doyle | 10/10 | 5976 days | 4% |
| Ton Buil | 9/10 | 5976 days | 4% |
| amzbellz | 10/10 | 6025 days | 4% |
| Kurt Smudzinski | 10/10 | 6055 days | 4% |
| bertel | 10/10 | 6091 days | 4% |
| desl | 10/10 | 6208 days | 4% |
| martinat | 10/10 | 6208 days | 4% |
| Van Lent | 8/10 | 6210 days | 4% |
| S Schlesinger | 10/10 | 6213 days | 4% |
| Andrew Smith | 9/10 | 6214 days | 4% |
| BevanLisa | 9/10 | 6225 days | 4% |
| Barry Smith | 9/10 | 6228 days | 4% |
| Mia | 10/10 | 6229 days | 4% |
| Soeren Rasmussen | 10/10 | 6231 days | 4% |
| eatc | 10/10 | 6239 days | 4% |
| A | 9/10 | 6240 days | 4% |
| Charles | 8/10 | 6241 days | 4% |
| Dalibor | 10/10 | 6242 days | 4% |
| ChristopherD | 8/10 | 6242 days | 4% |
| CarolB | 10/10 | 6242 days | 4% |
| Emma Louise | 9/10 | 6252 days | 4% |
| Christina | 8/10 | 6257 days | 4% |
| Rachel | 10/10 | 6258 days | 4% |
| AlastairP | 10/10 | 6265 days | 4% |
| mike smith | 10/10 | 6266 days | 4% |
| Caroline | 9/10 | 6266 days | 4% |
| Busson | 8/10 | 6271 days | 4% |
| Hans | 7/10 | 6273 days | 4% |
| Nicole | 10/10 | 6273 days | 4% |
| Tanja | 10/10 | 6273 days | 4% |
| Dianne | 9/10 | 6277 days | 4% |
| LeaM | 9/10 | 6278 days | 4% |
| AndreM | 10/10 | 6278 days | 4% |
| JohannesE | 7/10 | 6278 days | 4% |
| Bernd | 10/10 | 6279 days | 4% |
| KTinga | 9/10 | 6280 days | 4% |
| Lucas | 10/10 | 6281 days | 4% |
| Josefine | 10/10 | 6281 days | 4% |
| alex | 10/10 | 6281 days | 4% |
| Richard Rodd | 10/10 | 6287 days | 4% |
| rar | 10/10 | 6287 days | 4% |
| Melanie | 10/10 | 6289 days | 4% |
| Katherine | 10/10 | 6313 days | 4% |
| Claire | 9/10 | 6321 days | 4% |
| Tim | 10/10 | 6329 days | 4% |
| Maureen | 10/10 | 6329 days | 4% |
| lming60 | 10/10 | 6334 days | 4% |
| peter_lowles | 10/10 | 6339 days | 4% |
| mike brett | 8/10 | 6343 days | 4% |
| RhysandSteffi | 10/10 | 6359 days | 4% |
| Paula Semmens | 9/10 | 6367 days | 4% |
| StephR | 10/10 | 6368 days | 4% |
| Rudolf Meredith | 10/10 | 6369 days | 4% |
| Max | 9/10 | 6444 days | 4% |
| Rhea | 9/10 | 6516 days | 4% |
| annemarie_and_markus | 10/10 | 6560 days | 4% |
| charlotte | 9/10 | 6581 days | 4% |
| jahirst | 10/10 | 6590 days | 4% |
| Liz | 9/10 | 6591 days | 4% |
| Barnie | 10/10 | 6594 days | 4% |
| Christine | 10/10 | 6594 days | 4% |
| Kolacny | 10/10 | 6594 days | 4% |
| Mie Toft Pedersen | 9/10 | 6604 days | 4% |
| Emily Houston | 10/10 | 6605 days | 4% |
| Dirk | 10/10 | 6607 days | 4% |
| Ian Ridgeway | 10/10 | 6609 days | 4% |
| Loodle | 9/10 | 6620 days | 4% |
| Zurcher Marco | 3/10 | 6635 days | 1% |
| Anna | 10/10 | 6648 days | 4% |
| Hugh McCarthy | 6/10 | 6655 days | 3% |
| Tony and Ken | 10/10 | 6655 days | 4% |
| Anneli | 8/10 | 6656 days | 4% |
| holly parker | 10/10 | 6667 days | 4% |
| Vince | 10/10 | 6676 days | 4% |
| Lena | 10/10 | 6686 days | 4% |
| Carolr | 9/10 | 6697 days | 4% |
| MarkReid | 10/10 | 6898 days | 4% |
| Hazel | 9/10 | 6932 days | 4% |
| Magnus | 8/10 | 6938 days | 4% |
| Katie | 10/10 | 6941 days | 4% |
| Heather | 10/10 | 6945 days | 4% |
| Jacob Mille | 10/10 | 6952 days | 4% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kahu Kayaks experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.75% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Kahu Kayaks experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kahu Kayaks experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.70% |
| 198 | -3.72% |
| 199 | -3.74% |
| 200 | -3.75% |
| 201 | -3.77% |
| 202 | -3.79% |
| 203 | -3.81% |
| … | … |
Balancing Adjustment
1.13% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.