Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kahu Kayaks.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kahu Kayaks
Valid Reviews
223 Valid Reviews
The Kahu Kayaks experience has a total of 224 reviews. There are 223 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 223 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 112 |
|
50% |
| 9/10 | 62 |
|
28% |
| 8/10 | 36 |
|
16% |
| 7/10 | 9 |
|
4% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.93% Average
The raw data average (mean) for all the Kahu Kayaks valid reviews is 91.93% and is based on 223 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
174 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 223 valid reviews, the experience has 174 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 174 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 74 |
|
43% |
| 9/10 | 55 |
|
32% |
| 8/10 | 33 |
|
19% |
| 7/10 | 8 |
|
5% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.57% Average
The raw data average (mean) for all the Kahu Kayaks face-to-face reviews is 90.57% and is based on 174 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
92.87%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kara | 10/10 | 1440 days | 100% |
| Seaghan & Dune | 10/10 | 1530 days | 74% |
| Pat Burns | 10/10 | 2567 days | 26% |
| Sabine Gauss | 9/10 | 3290 days | 16% |
| Rashi Birla | 10/10 | 3310 days | 16% |
| Alex Patteron | 10/10 | 3350 days | 15% |
| Marcel Felder | 10/10 | 3386 days | 14% |
| Tom Rogers | 8/10 | 3389 days | 14% |
| Olde Vogel | 8/10 | 3389 days | 14% |
| Lieke vol Velde | 9/10 | 3389 days | 14% |
| Katharina | 8/10 | 3394 days | 14% |
| Eurard Achille | 8/10 | 3402 days | 14% |
| Nickolas Jonkergouw | 9/10 | 3418 days | 14% |
| Miriam Gamble | 9/10 | 3433 days | 14% |
| Michelle O'Regen | 10/10 | 3630 days | 11% |
| Dahlia Ahmed | 9/10 | 3653 days | 10% |
| Lee Sandberg | 10/10 | 3680 days | 10% |
| Tina Rust | 10/10 | 3681 days | 10% |
| Alice and James | 7/10 | 3699 days | 9% |
| Chloe Guerillot | 6/10 | 3704 days | 8% |
| Christopher Rotsch | 8/10 | 3738 days | 9% |
| Tarillon Family | 7/10 | 4018 days | 5% |
| Charles Aubry | 9/10 | 4050 days | 5% |
| Arvid Hellquist | 9/10 | 4060 days | 5% |
| Damaris Mayer | 8/10 | 4067 days | 4% |
| David and Stephan | 10/10 | 4097 days | 4% |
| Devan Sheppard | 9/10 | 4115 days | 4% |
| Christina | 7/10 | 4375 days | 0% |
| Kathrin Lerch | 10/10 | 4375 days | 0% |
| Erik Nestlez | 10/10 | 4376 days | 0% |
| Nina Helmling | 8/10 | 4391 days | 7% |
| Steffen | 9/10 | 4391 days | 7% |
| Barbara | 10/10 | 4405 days | 7% |
| Marinette | 8/10 | 4405 days | 7% |
| Luca Scheuemeier | 10/10 | 4405 days | 7% |
| Kristina | 8/10 | 4436 days | 7% |
| Volker | 8/10 | 4436 days | 7% |
| jonas meier | 9/10 | 4457 days | 7% |
| Romina Bolz | 8/10 | 4457 days | 7% |
| Paul Balfour | 8/10 | 4462 days | 7% |
| Eric and Nienke | 9/10 | 4483 days | 7% |
| Julie Hatch | 10/10 | 4544 days | 7% |
| Rampon | 9/10 | 4745 days | 7% |
| Debiesse | 10/10 | 4746 days | 7% |
| Hendrik Rother | 10/10 | 4749 days | 7% |
| Claire | 8/10 | 4758 days | 7% |
| Jana Simcikova | 10/10 | 4760 days | 7% |
| Fabian Koitka | 9/10 | 4778 days | 7% |
| Michal Maly | 8/10 | 4784 days | 7% |
| JohnHyde | 10/10 | 4817 days | 7% |
| Aurelie Morin | 7/10 | 4839 days | 7% |
| Natalie Nubler | 10/10 | 4840 days | 7% |
| Anne Sutkowi | 7/10 | 4848 days | 7% |
| Sasha and Sandra Bonavia | 9/10 | 4848 days | 7% |
| Erik Funk | 9/10 | 4855 days | 7% |
| Harald Prinz | 8/10 | 4859 days | 7% |
| James Darren Tennant | 10/10 | 4860 days | 7% |
| scoopy | 10/10 | 5092 days | 7% |
| Goran Backlund | 9/10 | 5108 days | 7% |
| Tinne Cis | 6/10 | 5120 days | 6% |
| Richard and Janet | 10/10 | 5126 days | 7% |
| Michael Jefferies | 10/10 | 5126 days | 7% |
| Harald | 10/10 | 5132 days | 7% |
| Anne King | 9/10 | 5132 days | 7% |
| Matt Kelley | 9/10 | 5132 days | 7% |
| Lotte Zwail | 9/10 | 5132 days | 7% |
| Hannah Bean | 8/10 | 5134 days | 7% |
| Mike & Jennie | 9/10 | 5134 days | 7% |
| Mike & Mandy | 8/10 | 5134 days | 7% |
| pamr | 8/10 | 5136 days | 7% |
| Villa | 9/10 | 5137 days | 7% |
| Richard Spandonk | 8/10 | 5140 days | 7% |
| Franziska & Katrin | 10/10 | 5144 days | 7% |
| Clemens | 10/10 | 5145 days | 7% |
| Devon Urlacher | 8/10 | 5146 days | 7% |
| Thomas Krause | 8/10 | 5146 days | 7% |
| Lilja Bjork Hermannsdottir | 7/10 | 5151 days | 7% |
| Remy van Heugten | 8/10 | 5151 days | 7% |
| Keith_W | 10/10 | 5152 days | 7% |
| Annika | 10/10 | 5152 days | 7% |
| ToGy | 8/10 | 5152 days | 7% |
| Alfred & Henrike | 10/10 | 5177 days | 7% |
| Barbsldh | 10/10 | 5183 days | 7% |
| Deirdre Hayes | 8/10 | 5220 days | 7% |
| Cornelia & Josef | 9/10 | 5226 days | 7% |
| Fran & Roger | 10/10 | 5231 days | 7% |
| Mark Bakker | 8/10 | 5231 days | 7% |
| Gert | 9/10 | 5244 days | 7% |
| katel86 | 10/10 | 5305 days | 7% |
| Martin Potter | 9/10 | 5456 days | 7% |
| Anezka Hlavacova | 9/10 | 5472 days | 7% |
| Dave Jones | 9/10 | 5473 days | 7% |
| Rolf | 8/10 | 5480 days | 7% |
| Wouter Moui | 9/10 | 5481 days | 7% |
| Canada | 10/10 | 5481 days | 7% |
| Michael Long | 10/10 | 5482 days | 7% |
| Beat & Connie | 10/10 | 5483 days | 7% |
| Jacob Nube | 9/10 | 5485 days | 7% |
| Andy Cameron-Daniels | 10/10 | 5487 days | 7% |
| khs | 9/10 | 5489 days | 7% |
| Ann Parry | 10/10 | 5493 days | 7% |
| Adam Hayley | 7/10 | 5501 days | 7% |
| Katie Nicol | 10/10 | 5502 days | 7% |
| Darren Bruestle | 9/10 | 5504 days | 7% |
| Tom | 9/10 | 5507 days | 7% |
| Russell Stevens | 8/10 | 5507 days | 7% |
| Philipp Rau | 9/10 | 5508 days | 7% |
| Luc Marchand | 10/10 | 5509 days | 7% |
| Julia | 10/10 | 5509 days | 7% |
| Leslie Aldridge | 10/10 | 5510 days | 7% |
| Jorgen vahl Rasmussen | 9/10 | 5510 days | 7% |
| pjfranke | 10/10 | 5517 days | 7% |
| Beate Godsk | 9/10 | 5517 days | 7% |
| Bunthorne | 10/10 | 5548 days | 7% |
| emthekiwi | 10/10 | 5640 days | 7% |
| Demmers | 10/10 | 5732 days | 7% |
| Phineas Smith-Fox | 9/10 | 5790 days | 7% |
| wilsoneng | 10/10 | 5823 days | 7% |
| Maria | 9/10 | 5823 days | 7% |
| Tim Smith | 10/10 | 5845 days | 7% |
| BenH | 10/10 | 5854 days | 7% |
| Flora | 10/10 | 5856 days | 7% |
| Vera Van Schie | 10/10 | 5862 days | 7% |
| Thomas K | 9/10 | 5863 days | 7% |
| Jannievan Osnabrugge | 10/10 | 5864 days | 7% |
| Helen B | 9/10 | 5864 days | 7% |
| Ferth | 10/10 | 5868 days | 7% |
| Roos | 9/10 | 5868 days | 7% |
| Klass | 9/10 | 5868 days | 7% |
| Hannah Clark | 10/10 | 5875 days | 7% |
| Ingrid Overes | 10/10 | 5881 days | 7% |
| Tracey Buschl | 10/10 | 5882 days | 7% |
| Mitchell Mapletree | 10/10 | 5898 days | 7% |
| Maki | 10/10 | 5913 days | 7% |
| nigelwaterhouse | 9/10 | 5913 days | 7% |
| Ed | 10/10 | 5913 days | 7% |
| Dogmatix | 10/10 | 5913 days | 7% |
| sophiep | 9/10 | 5928 days | 7% |
| biene | 10/10 | 5928 days | 7% |
| Susann Koschmeider | 10/10 | 5948 days | 7% |
| Karen Raven | 8/10 | 5951 days | 7% |
| Eimear Doyle | 10/10 | 5956 days | 7% |
| Ton Buil | 9/10 | 5956 days | 7% |
| amzbellz | 10/10 | 6005 days | 7% |
| Kurt Smudzinski | 10/10 | 6035 days | 7% |
| bertel | 10/10 | 6071 days | 7% |
| desl | 10/10 | 6188 days | 7% |
| martinat | 10/10 | 6188 days | 7% |
| Van Lent | 8/10 | 6190 days | 7% |
| S Schlesinger | 10/10 | 6192 days | 7% |
| Andrew Smith | 9/10 | 6194 days | 7% |
| BevanLisa | 9/10 | 6205 days | 7% |
| Barry Smith | 9/10 | 6208 days | 7% |
| Mia | 10/10 | 6209 days | 7% |
| Soeren Rasmussen | 10/10 | 6211 days | 7% |
| eatc | 10/10 | 6219 days | 7% |
| A | 9/10 | 6220 days | 7% |
| Charles | 8/10 | 6221 days | 7% |
| Dalibor | 10/10 | 6222 days | 7% |
| ChristopherD | 8/10 | 6222 days | 7% |
| CarolB | 10/10 | 6222 days | 7% |
| Emma Louise | 9/10 | 6231 days | 7% |
| Christina | 8/10 | 6236 days | 7% |
| Rachel | 10/10 | 6237 days | 7% |
| AlastairP | 10/10 | 6245 days | 7% |
| mike smith | 10/10 | 6245 days | 7% |
| Caroline | 9/10 | 6245 days | 7% |
| Busson | 8/10 | 6250 days | 7% |
| Hans | 7/10 | 6253 days | 7% |
| Nicole | 10/10 | 6253 days | 7% |
| Tanja | 10/10 | 6253 days | 7% |
| Dianne | 9/10 | 6256 days | 7% |
| LeaM | 9/10 | 6258 days | 7% |
| AndreM | 10/10 | 6258 days | 7% |
| JohannesE | 7/10 | 6258 days | 7% |
| Bernd | 10/10 | 6259 days | 7% |
| KTinga | 9/10 | 6259 days | 7% |
| Lucas | 10/10 | 6260 days | 7% |
| Josefine | 10/10 | 6260 days | 7% |
| alex | 10/10 | 6260 days | 7% |
| Richard Rodd | 10/10 | 6266 days | 7% |
| rar | 10/10 | 6266 days | 7% |
| Melanie | 10/10 | 6269 days | 7% |
| Katherine | 10/10 | 6293 days | 7% |
| Claire | 9/10 | 6301 days | 7% |
| Tim | 10/10 | 6308 days | 7% |
| Maureen | 10/10 | 6308 days | 7% |
| lming60 | 10/10 | 6314 days | 7% |
| peter_lowles | 10/10 | 6318 days | 7% |
| mike brett | 8/10 | 6322 days | 7% |
| RhysandSteffi | 10/10 | 6339 days | 7% |
| Paula Semmens | 9/10 | 6346 days | 7% |
| StephR | 10/10 | 6347 days | 7% |
| Rudolf Meredith | 10/10 | 6349 days | 7% |
| Max | 9/10 | 6424 days | 7% |
| Rhea | 9/10 | 6496 days | 7% |
| annemarie_and_markus | 10/10 | 6539 days | 7% |
| charlotte | 9/10 | 6561 days | 7% |
| jahirst | 10/10 | 6570 days | 7% |
| Liz | 9/10 | 6571 days | 7% |
| Barnie | 10/10 | 6574 days | 7% |
| Christine | 10/10 | 6574 days | 7% |
| Kolacny | 10/10 | 6574 days | 7% |
| Mie Toft Pedersen | 9/10 | 6584 days | 7% |
| Emily Houston | 10/10 | 6585 days | 7% |
| Dirk | 10/10 | 6587 days | 7% |
| Ian Ridgeway | 10/10 | 6589 days | 7% |
| Loodle | 9/10 | 6599 days | 7% |
| Zurcher Marco | 3/10 | 6615 days | 4% |
| Anna | 10/10 | 6628 days | 7% |
| Hugh McCarthy | 6/10 | 6635 days | 6% |
| Tony and Ken | 10/10 | 6635 days | 7% |
| Anneli | 8/10 | 6636 days | 7% |
| holly parker | 10/10 | 6646 days | 7% |
| Vince | 10/10 | 6656 days | 7% |
| Lena | 10/10 | 6666 days | 7% |
| Carolr | 9/10 | 6677 days | 7% |
| MarkReid | 10/10 | 6878 days | 7% |
| Hazel | 9/10 | 6912 days | 7% |
| Magnus | 8/10 | 6918 days | 7% |
| Katie | 10/10 | 6921 days | 7% |
| Heather | 10/10 | 6925 days | 7% |
| Jacob Mille | 10/10 | 6932 days | 7% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kahu Kayaks experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.03% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Kahu Kayaks experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kahu Kayaks experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.01% |
| 200 | -4.03% |
| 201 | -4.05% |
| 202 | -4.07% |
| 203 | -4.09% |
| … | … |
Balancing Adjustment
1.17% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.