G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kahu Kayaks.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kahu Kayaks
Valid Reviews
223 Valid Reviews
The Kahu Kayaks experience has a total of 224 reviews. There are 223 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 223 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 112 |
|
50% |
| 9/10 | 62 |
|
28% |
| 8/10 | 36 |
|
16% |
| 7/10 | 9 |
|
4% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.93% Average
The raw data average (mean) for all the Kahu Kayaks valid reviews is 91.93% and is based on 223 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
174 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 223 valid reviews, the experience has 174 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 174 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 74 |
|
43% |
| 9/10 | 55 |
|
32% |
| 8/10 | 33 |
|
19% |
| 7/10 | 8 |
|
5% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.57% Average
The raw data average (mean) for all the Kahu Kayaks face-to-face reviews is 90.57% and is based on 174 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.25%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kara | 10/10 | 1344 days | 100% |
| Seaghan & Dune | 10/10 | 1434 days | 75% |
| Pat Burns | 10/10 | 2471 days | 20% |
| Sabine Gauss | 9/10 | 3194 days | 12% |
| Rashi Birla | 10/10 | 3214 days | 12% |
| Alex Patteron | 10/10 | 3254 days | 12% |
| Marcel Felder | 10/10 | 3290 days | 12% |
| Tom Rogers | 8/10 | 3293 days | 11% |
| Olde Vogel | 8/10 | 3293 days | 11% |
| Lieke vol Velde | 9/10 | 3293 days | 11% |
| Katharina | 8/10 | 3298 days | 11% |
| Eurard Achille | 8/10 | 3306 days | 11% |
| Nickolas Jonkergouw | 9/10 | 3322 days | 11% |
| Miriam Gamble | 9/10 | 3337 days | 11% |
| Michelle O'Regen | 10/10 | 3534 days | 9% |
| Dahlia Ahmed | 9/10 | 3557 days | 9% |
| Lee Sandberg | 10/10 | 3584 days | 8% |
| Tina Rust | 10/10 | 3585 days | 8% |
| Alice and James | 7/10 | 3603 days | 8% |
| Chloe Guerillot | 6/10 | 3608 days | 7% |
| Christopher Rotsch | 8/10 | 3642 days | 8% |
| Tarillon Family | 7/10 | 3922 days | 4% |
| Charles Aubry | 9/10 | 3954 days | 4% |
| Arvid Hellquist | 9/10 | 3964 days | 4% |
| Damaris Mayer | 8/10 | 3971 days | 4% |
| David and Stephan | 10/10 | 4001 days | 4% |
| Devan Sheppard | 9/10 | 4019 days | 4% |
| Christina | 7/10 | 4279 days | 1% |
| Kathrin Lerch | 10/10 | 4279 days | 1% |
| Erik Nestlez | 10/10 | 4280 days | 1% |
| Nina Helmling | 8/10 | 4295 days | 1% |
| Steffen | 9/10 | 4295 days | 1% |
| Barbara | 10/10 | 4309 days | 1% |
| Marinette | 8/10 | 4309 days | 1% |
| Luca Scheuemeier | 10/10 | 4309 days | 1% |
| Kristina | 8/10 | 4340 days | 0% |
| Volker | 8/10 | 4340 days | 0% |
| jonas meier | 9/10 | 4361 days | 0% |
| Romina Bolz | 8/10 | 4361 days | 0% |
| Paul Balfour | 8/10 | 4366 days | 0% |
| Eric and Nienke | 9/10 | 4387 days | 5% |
| Julie Hatch | 10/10 | 4448 days | 5% |
| Rampon | 9/10 | 4649 days | 5% |
| Debiesse | 10/10 | 4650 days | 5% |
| Hendrik Rother | 10/10 | 4653 days | 5% |
| Claire | 8/10 | 4662 days | 5% |
| Jana Simcikova | 10/10 | 4664 days | 5% |
| Fabian Koitka | 9/10 | 4682 days | 5% |
| Michal Maly | 8/10 | 4688 days | 5% |
| JohnHyde | 10/10 | 4721 days | 5% |
| Aurelie Morin | 7/10 | 4743 days | 5% |
| Natalie Nubler | 10/10 | 4744 days | 5% |
| Anne Sutkowi | 7/10 | 4752 days | 5% |
| Sasha and Sandra Bonavia | 9/10 | 4752 days | 5% |
| Erik Funk | 9/10 | 4759 days | 5% |
| Harald Prinz | 8/10 | 4763 days | 5% |
| James Darren Tennant | 10/10 | 4764 days | 5% |
| scoopy | 10/10 | 4996 days | 5% |
| Goran Backlund | 9/10 | 5012 days | 5% |
| Tinne Cis | 6/10 | 5024 days | 5% |
| Richard and Janet | 10/10 | 5030 days | 5% |
| Michael Jefferies | 10/10 | 5030 days | 5% |
| Harald | 10/10 | 5036 days | 5% |
| Anne King | 9/10 | 5036 days | 5% |
| Matt Kelley | 9/10 | 5036 days | 5% |
| Lotte Zwail | 9/10 | 5036 days | 5% |
| Hannah Bean | 8/10 | 5038 days | 5% |
| Mike & Jennie | 9/10 | 5038 days | 5% |
| Mike & Mandy | 8/10 | 5038 days | 5% |
| pamr | 8/10 | 5040 days | 5% |
| Villa | 9/10 | 5041 days | 5% |
| Richard Spandonk | 8/10 | 5044 days | 5% |
| Franziska & Katrin | 10/10 | 5048 days | 5% |
| Clemens | 10/10 | 5049 days | 5% |
| Devon Urlacher | 8/10 | 5050 days | 5% |
| Thomas Krause | 8/10 | 5050 days | 5% |
| Lilja Bjork Hermannsdottir | 7/10 | 5055 days | 5% |
| Remy van Heugten | 8/10 | 5055 days | 5% |
| Keith_W | 10/10 | 5056 days | 5% |
| Annika | 10/10 | 5056 days | 5% |
| ToGy | 8/10 | 5056 days | 5% |
| Alfred & Henrike | 10/10 | 5081 days | 5% |
| Barbsldh | 10/10 | 5087 days | 5% |
| Deirdre Hayes | 8/10 | 5124 days | 5% |
| Cornelia & Josef | 9/10 | 5130 days | 5% |
| Fran & Roger | 10/10 | 5135 days | 5% |
| Mark Bakker | 8/10 | 5135 days | 5% |
| Gert | 9/10 | 5148 days | 5% |
| katel86 | 10/10 | 5209 days | 5% |
| Martin Potter | 9/10 | 5360 days | 5% |
| Anezka Hlavacova | 9/10 | 5376 days | 5% |
| Dave Jones | 9/10 | 5377 days | 5% |
| Rolf | 8/10 | 5384 days | 5% |
| Wouter Moui | 9/10 | 5385 days | 5% |
| Canada | 10/10 | 5385 days | 5% |
| Michael Long | 10/10 | 5386 days | 5% |
| Beat & Connie | 10/10 | 5387 days | 5% |
| Jacob Nube | 9/10 | 5389 days | 5% |
| Andy Cameron-Daniels | 10/10 | 5391 days | 5% |
| khs | 9/10 | 5393 days | 5% |
| Ann Parry | 10/10 | 5397 days | 5% |
| Adam Hayley | 7/10 | 5405 days | 5% |
| Katie Nicol | 10/10 | 5406 days | 5% |
| Darren Bruestle | 9/10 | 5408 days | 5% |
| Tom | 9/10 | 5411 days | 5% |
| Russell Stevens | 8/10 | 5411 days | 5% |
| Philipp Rau | 9/10 | 5412 days | 5% |
| Luc Marchand | 10/10 | 5413 days | 5% |
| Julia | 10/10 | 5413 days | 5% |
| Leslie Aldridge | 10/10 | 5414 days | 5% |
| Jorgen vahl Rasmussen | 9/10 | 5414 days | 5% |
| pjfranke | 10/10 | 5421 days | 5% |
| Beate Godsk | 9/10 | 5421 days | 5% |
| Bunthorne | 10/10 | 5452 days | 5% |
| emthekiwi | 10/10 | 5544 days | 5% |
| Demmers | 10/10 | 5636 days | 5% |
| Phineas Smith-Fox | 9/10 | 5694 days | 5% |
| wilsoneng | 10/10 | 5727 days | 5% |
| Maria | 9/10 | 5727 days | 5% |
| Tim Smith | 10/10 | 5749 days | 5% |
| BenH | 10/10 | 5758 days | 5% |
| Flora | 10/10 | 5760 days | 5% |
| Vera Van Schie | 10/10 | 5766 days | 5% |
| Thomas K | 9/10 | 5767 days | 5% |
| Jannievan Osnabrugge | 10/10 | 5768 days | 5% |
| Helen B | 9/10 | 5768 days | 5% |
| Ferth | 10/10 | 5772 days | 5% |
| Roos | 9/10 | 5772 days | 5% |
| Klass | 9/10 | 5772 days | 5% |
| Hannah Clark | 10/10 | 5779 days | 5% |
| Ingrid Overes | 10/10 | 5785 days | 5% |
| Tracey Buschl | 10/10 | 5786 days | 5% |
| Mitchell Mapletree | 10/10 | 5802 days | 5% |
| Maki | 10/10 | 5817 days | 5% |
| nigelwaterhouse | 9/10 | 5817 days | 5% |
| Ed | 10/10 | 5817 days | 5% |
| Dogmatix | 10/10 | 5817 days | 5% |
| sophiep | 9/10 | 5832 days | 5% |
| biene | 10/10 | 5832 days | 5% |
| Susann Koschmeider | 10/10 | 5852 days | 5% |
| Karen Raven | 8/10 | 5855 days | 5% |
| Eimear Doyle | 10/10 | 5860 days | 5% |
| Ton Buil | 9/10 | 5860 days | 5% |
| amzbellz | 10/10 | 5909 days | 5% |
| Kurt Smudzinski | 10/10 | 5939 days | 5% |
| bertel | 10/10 | 5975 days | 5% |
| desl | 10/10 | 6092 days | 5% |
| martinat | 10/10 | 6092 days | 5% |
| Van Lent | 8/10 | 6094 days | 5% |
| S Schlesinger | 10/10 | 6096 days | 5% |
| Andrew Smith | 9/10 | 6098 days | 5% |
| BevanLisa | 9/10 | 6109 days | 5% |
| Barry Smith | 9/10 | 6112 days | 5% |
| Mia | 10/10 | 6113 days | 5% |
| Soeren Rasmussen | 10/10 | 6115 days | 5% |
| eatc | 10/10 | 6123 days | 5% |
| A | 9/10 | 6124 days | 5% |
| Charles | 8/10 | 6125 days | 5% |
| Dalibor | 10/10 | 6126 days | 5% |
| ChristopherD | 8/10 | 6126 days | 5% |
| CarolB | 10/10 | 6126 days | 5% |
| Emma Louise | 9/10 | 6136 days | 5% |
| Christina | 8/10 | 6141 days | 5% |
| Rachel | 10/10 | 6142 days | 5% |
| AlastairP | 10/10 | 6149 days | 5% |
| mike smith | 10/10 | 6149 days | 5% |
| Caroline | 9/10 | 6149 days | 5% |
| Busson | 8/10 | 6154 days | 5% |
| Hans | 7/10 | 6157 days | 5% |
| Nicole | 10/10 | 6157 days | 5% |
| Tanja | 10/10 | 6157 days | 5% |
| Dianne | 9/10 | 6160 days | 5% |
| LeaM | 9/10 | 6162 days | 5% |
| AndreM | 10/10 | 6162 days | 5% |
| JohannesE | 7/10 | 6162 days | 5% |
| Bernd | 10/10 | 6163 days | 5% |
| KTinga | 9/10 | 6163 days | 5% |
| Lucas | 10/10 | 6164 days | 5% |
| Josefine | 10/10 | 6164 days | 5% |
| alex | 10/10 | 6165 days | 5% |
| Richard Rodd | 10/10 | 6171 days | 5% |
| rar | 10/10 | 6171 days | 5% |
| Melanie | 10/10 | 6173 days | 5% |
| Katherine | 10/10 | 6197 days | 5% |
| Claire | 9/10 | 6205 days | 5% |
| Tim | 10/10 | 6213 days | 5% |
| Maureen | 10/10 | 6213 days | 5% |
| lming60 | 10/10 | 6218 days | 5% |
| peter_lowles | 10/10 | 6222 days | 5% |
| mike brett | 8/10 | 6226 days | 5% |
| RhysandSteffi | 10/10 | 6243 days | 5% |
| Paula Semmens | 9/10 | 6251 days | 5% |
| StephR | 10/10 | 6252 days | 5% |
| Rudolf Meredith | 10/10 | 6253 days | 5% |
| Max | 9/10 | 6328 days | 5% |
| Rhea | 9/10 | 6400 days | 5% |
| annemarie_and_markus | 10/10 | 6444 days | 5% |
| charlotte | 9/10 | 6465 days | 5% |
| jahirst | 10/10 | 6474 days | 5% |
| Liz | 9/10 | 6475 days | 5% |
| Barnie | 10/10 | 6478 days | 5% |
| Christine | 10/10 | 6478 days | 5% |
| Kolacny | 10/10 | 6478 days | 5% |
| Mie Toft Pedersen | 9/10 | 6488 days | 5% |
| Emily Houston | 10/10 | 6489 days | 5% |
| Dirk | 10/10 | 6491 days | 5% |
| Ian Ridgeway | 10/10 | 6493 days | 5% |
| Loodle | 9/10 | 6504 days | 5% |
| Zurcher Marco | 3/10 | 6519 days | 3% |
| Anna | 10/10 | 6532 days | 5% |
| Hugh McCarthy | 6/10 | 6539 days | 5% |
| Tony and Ken | 10/10 | 6539 days | 5% |
| Anneli | 8/10 | 6540 days | 5% |
| holly parker | 10/10 | 6550 days | 5% |
| Vince | 10/10 | 6560 days | 5% |
| Lena | 10/10 | 6570 days | 5% |
| Carolr | 9/10 | 6581 days | 5% |
| MarkReid | 10/10 | 6782 days | 5% |
| Hazel | 9/10 | 6816 days | 5% |
| Magnus | 8/10 | 6822 days | 5% |
| Katie | 10/10 | 6825 days | 5% |
| Heather | 10/10 | 6829 days | 5% |
| Jacob Mille | 10/10 | 6836 days | 5% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kahu Kayaks experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Kahu Kayaks experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kahu Kayaks experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
1.11% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.