Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kahu Kayaks.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kahu Kayaks
Valid Reviews
224 Valid Reviews
The Kahu Kayaks experience has a total of 225 reviews. There are 224 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 224 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 113 |
|
50% |
| 9/10 | 62 |
|
28% |
| 8/10 | 36 |
|
16% |
| 7/10 | 9 |
|
4% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.96% Average
The raw data average (mean) for all the Kahu Kayaks valid reviews is 91.96% and is based on 224 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
174 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 224 valid reviews, the experience has 174 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 174 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 74 |
|
43% |
| 9/10 | 55 |
|
32% |
| 8/10 | 33 |
|
19% |
| 7/10 | 8 |
|
5% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.57% Average
The raw data average (mean) for all the Kahu Kayaks face-to-face reviews is 90.57% and is based on 174 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
94.83%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Rozemarijn van der Veen | 10/10 | 193 days | 100% |
| Kara | 10/10 | 1595 days | 8% |
| Seaghan & Dune | 10/10 | 1685 days | 6% |
| Pat Burns | 10/10 | 2722 days | 3% |
| Sabine Gauss | 9/10 | 3445 days | 2% |
| Rashi Birla | 10/10 | 3465 days | 2% |
| Alex Patteron | 10/10 | 3505 days | 2% |
| Marcel Felder | 10/10 | 3541 days | 1% |
| Tom Rogers | 8/10 | 3544 days | 1% |
| Olde Vogel | 8/10 | 3544 days | 1% |
| Lieke vol Velde | 9/10 | 3544 days | 1% |
| Katharina | 8/10 | 3549 days | 1% |
| Eurard Achille | 8/10 | 3557 days | 1% |
| Nickolas Jonkergouw | 9/10 | 3573 days | 1% |
| Miriam Gamble | 9/10 | 3588 days | 1% |
| Michelle O'Regen | 10/10 | 3785 days | 1% |
| Dahlia Ahmed | 9/10 | 3808 days | 1% |
| Lee Sandberg | 10/10 | 3835 days | 1% |
| Tina Rust | 10/10 | 3836 days | 1% |
| Alice and James | 7/10 | 3854 days | 1% |
| Chloe Guerillot | 6/10 | 3859 days | 1% |
| Christopher Rotsch | 8/10 | 3893 days | 1% |
| Tarillon Family | 7/10 | 4173 days | 0% |
| Charles Aubry | 9/10 | 4205 days | 0% |
| Arvid Hellquist | 9/10 | 4215 days | 0% |
| Damaris Mayer | 8/10 | 4222 days | 0% |
| David and Stephan | 10/10 | 4252 days | 0% |
| Devan Sheppard | 9/10 | 4270 days | 0% |
| Christina | 7/10 | 4530 days | 1% |
| Kathrin Lerch | 10/10 | 4530 days | 1% |
| Erik Nestlez | 10/10 | 4531 days | 1% |
| Nina Helmling | 8/10 | 4546 days | 1% |
| Steffen | 9/10 | 4546 days | 1% |
| Barbara | 10/10 | 4560 days | 1% |
| Marinette | 8/10 | 4560 days | 1% |
| Luca Scheuemeier | 10/10 | 4560 days | 1% |
| Kristina | 8/10 | 4591 days | 1% |
| Volker | 8/10 | 4591 days | 1% |
| jonas meier | 9/10 | 4612 days | 1% |
| Romina Bolz | 8/10 | 4612 days | 1% |
| Paul Balfour | 8/10 | 4617 days | 1% |
| Eric and Nienke | 9/10 | 4638 days | 1% |
| Julie Hatch | 10/10 | 4699 days | 1% |
| Rampon | 9/10 | 4900 days | 1% |
| Debiesse | 10/10 | 4901 days | 1% |
| Hendrik Rother | 10/10 | 4904 days | 1% |
| Claire | 8/10 | 4913 days | 1% |
| Jana Simcikova | 10/10 | 4915 days | 1% |
| Fabian Koitka | 9/10 | 4933 days | 1% |
| Michal Maly | 8/10 | 4939 days | 1% |
| JohnHyde | 10/10 | 4972 days | 1% |
| Aurelie Morin | 7/10 | 4994 days | 1% |
| Natalie Nubler | 10/10 | 4995 days | 1% |
| Anne Sutkowi | 7/10 | 5003 days | 1% |
| Sasha and Sandra Bonavia | 9/10 | 5003 days | 1% |
| Erik Funk | 9/10 | 5010 days | 1% |
| Harald Prinz | 8/10 | 5014 days | 1% |
| James Darren Tennant | 10/10 | 5015 days | 1% |
| scoopy | 10/10 | 5247 days | 1% |
| Goran Backlund | 9/10 | 5263 days | 1% |
| Tinne Cis | 6/10 | 5275 days | 1% |
| Richard and Janet | 10/10 | 5281 days | 1% |
| Michael Jefferies | 10/10 | 5281 days | 1% |
| Harald | 10/10 | 5287 days | 1% |
| Anne King | 9/10 | 5287 days | 1% |
| Matt Kelley | 9/10 | 5287 days | 1% |
| Lotte Zwail | 9/10 | 5287 days | 1% |
| Hannah Bean | 8/10 | 5289 days | 1% |
| Mike & Jennie | 9/10 | 5289 days | 1% |
| Mike & Mandy | 8/10 | 5289 days | 1% |
| pamr | 8/10 | 5291 days | 1% |
| Villa | 9/10 | 5292 days | 1% |
| Richard Spandonk | 8/10 | 5295 days | 1% |
| Franziska & Katrin | 10/10 | 5299 days | 1% |
| Clemens | 10/10 | 5300 days | 1% |
| Devon Urlacher | 8/10 | 5301 days | 1% |
| Thomas Krause | 8/10 | 5301 days | 1% |
| Lilja Bjork Hermannsdottir | 7/10 | 5306 days | 1% |
| Remy van Heugten | 8/10 | 5306 days | 1% |
| Keith_W | 10/10 | 5307 days | 1% |
| Annika | 10/10 | 5307 days | 1% |
| ToGy | 8/10 | 5307 days | 1% |
| Alfred & Henrike | 10/10 | 5332 days | 1% |
| Barbsldh | 10/10 | 5338 days | 1% |
| Deirdre Hayes | 8/10 | 5375 days | 1% |
| Cornelia & Josef | 9/10 | 5381 days | 1% |
| Fran & Roger | 10/10 | 5386 days | 1% |
| Mark Bakker | 8/10 | 5386 days | 1% |
| Gert | 9/10 | 5399 days | 1% |
| katel86 | 10/10 | 5460 days | 1% |
| Martin Potter | 9/10 | 5611 days | 1% |
| Anezka Hlavacova | 9/10 | 5627 days | 1% |
| Dave Jones | 9/10 | 5628 days | 1% |
| Rolf | 8/10 | 5635 days | 1% |
| Wouter Moui | 9/10 | 5636 days | 1% |
| Canada | 10/10 | 5636 days | 1% |
| Michael Long | 10/10 | 5637 days | 1% |
| Beat & Connie | 10/10 | 5638 days | 1% |
| Jacob Nube | 9/10 | 5640 days | 1% |
| Andy Cameron-Daniels | 10/10 | 5642 days | 1% |
| khs | 9/10 | 5644 days | 1% |
| Ann Parry | 10/10 | 5648 days | 1% |
| Adam Hayley | 7/10 | 5656 days | 1% |
| Katie Nicol | 10/10 | 5657 days | 1% |
| Darren Bruestle | 9/10 | 5659 days | 1% |
| Tom | 9/10 | 5662 days | 1% |
| Russell Stevens | 8/10 | 5662 days | 1% |
| Philipp Rau | 9/10 | 5663 days | 1% |
| Luc Marchand | 10/10 | 5664 days | 1% |
| Julia | 10/10 | 5664 days | 1% |
| Leslie Aldridge | 10/10 | 5665 days | 1% |
| Jorgen vahl Rasmussen | 9/10 | 5665 days | 1% |
| pjfranke | 10/10 | 5672 days | 1% |
| Beate Godsk | 9/10 | 5672 days | 1% |
| Bunthorne | 10/10 | 5703 days | 1% |
| emthekiwi | 10/10 | 5795 days | 1% |
| Demmers | 10/10 | 5887 days | 1% |
| Phineas Smith-Fox | 9/10 | 5945 days | 1% |
| wilsoneng | 10/10 | 5978 days | 1% |
| Maria | 9/10 | 5978 days | 1% |
| Tim Smith | 10/10 | 6000 days | 1% |
| BenH | 10/10 | 6009 days | 1% |
| Flora | 10/10 | 6011 days | 1% |
| Vera Van Schie | 10/10 | 6017 days | 1% |
| Thomas K | 9/10 | 6018 days | 1% |
| Jannievan Osnabrugge | 10/10 | 6019 days | 1% |
| Helen B | 9/10 | 6019 days | 1% |
| Ferth | 10/10 | 6023 days | 1% |
| Roos | 9/10 | 6023 days | 1% |
| Klass | 9/10 | 6023 days | 1% |
| Hannah Clark | 10/10 | 6030 days | 1% |
| Ingrid Overes | 10/10 | 6036 days | 1% |
| Tracey Buschl | 10/10 | 6037 days | 1% |
| Mitchell Mapletree | 10/10 | 6053 days | 1% |
| Maki | 10/10 | 6068 days | 1% |
| nigelwaterhouse | 9/10 | 6068 days | 1% |
| Ed | 10/10 | 6068 days | 1% |
| Dogmatix | 10/10 | 6068 days | 1% |
| sophiep | 9/10 | 6083 days | 1% |
| biene | 10/10 | 6083 days | 1% |
| Susann Koschmeider | 10/10 | 6103 days | 1% |
| Karen Raven | 8/10 | 6106 days | 1% |
| Eimear Doyle | 10/10 | 6111 days | 1% |
| Ton Buil | 9/10 | 6111 days | 1% |
| amzbellz | 10/10 | 6160 days | 1% |
| Kurt Smudzinski | 10/10 | 6190 days | 1% |
| bertel | 10/10 | 6226 days | 1% |
| desl | 10/10 | 6343 days | 1% |
| martinat | 10/10 | 6343 days | 1% |
| Van Lent | 8/10 | 6344 days | 1% |
| S Schlesinger | 10/10 | 6347 days | 1% |
| Andrew Smith | 9/10 | 6349 days | 1% |
| BevanLisa | 9/10 | 6360 days | 1% |
| Barry Smith | 9/10 | 6363 days | 1% |
| Mia | 10/10 | 6364 days | 1% |
| Soeren Rasmussen | 10/10 | 6365 days | 1% |
| eatc | 10/10 | 6374 days | 1% |
| A | 9/10 | 6374 days | 1% |
| Charles | 8/10 | 6375 days | 1% |
| Dalibor | 10/10 | 6377 days | 1% |
| ChristopherD | 8/10 | 6377 days | 1% |
| CarolB | 10/10 | 6377 days | 1% |
| Emma Louise | 9/10 | 6386 days | 1% |
| Christina | 8/10 | 6391 days | 1% |
| Rachel | 10/10 | 6392 days | 1% |
| AlastairP | 10/10 | 6400 days | 1% |
| mike smith | 10/10 | 6400 days | 1% |
| Caroline | 9/10 | 6400 days | 1% |
| Busson | 8/10 | 6405 days | 1% |
| Hans | 7/10 | 6407 days | 1% |
| Nicole | 10/10 | 6407 days | 1% |
| Tanja | 10/10 | 6407 days | 1% |
| Dianne | 9/10 | 6411 days | 1% |
| LeaM | 9/10 | 6413 days | 1% |
| AndreM | 10/10 | 6413 days | 1% |
| JohannesE | 7/10 | 6413 days | 1% |
| Bernd | 10/10 | 6413 days | 1% |
| KTinga | 9/10 | 6414 days | 1% |
| Lucas | 10/10 | 6415 days | 1% |
| Josefine | 10/10 | 6415 days | 1% |
| alex | 10/10 | 6415 days | 1% |
| Richard Rodd | 10/10 | 6421 days | 1% |
| rar | 10/10 | 6421 days | 1% |
| Melanie | 10/10 | 6423 days | 1% |
| Katherine | 10/10 | 6447 days | 1% |
| Claire | 9/10 | 6455 days | 1% |
| Tim | 10/10 | 6463 days | 1% |
| Maureen | 10/10 | 6463 days | 1% |
| lming60 | 10/10 | 6468 days | 1% |
| peter_lowles | 10/10 | 6473 days | 1% |
| mike brett | 8/10 | 6477 days | 1% |
| RhysandSteffi | 10/10 | 6493 days | 1% |
| Paula Semmens | 9/10 | 6501 days | 1% |
| StephR | 10/10 | 6502 days | 1% |
| Rudolf Meredith | 10/10 | 6503 days | 1% |
| Max | 9/10 | 6578 days | 1% |
| Rhea | 9/10 | 6651 days | 1% |
| annemarie_and_markus | 10/10 | 6694 days | 1% |
| charlotte | 9/10 | 6715 days | 1% |
| jahirst | 10/10 | 6725 days | 1% |
| Liz | 9/10 | 6726 days | 1% |
| Barnie | 10/10 | 6729 days | 1% |
| Christine | 10/10 | 6729 days | 1% |
| Kolacny | 10/10 | 6729 days | 1% |
| Mie Toft Pedersen | 9/10 | 6739 days | 1% |
| Emily Houston | 10/10 | 6740 days | 1% |
| Dirk | 10/10 | 6742 days | 1% |
| Ian Ridgeway | 10/10 | 6744 days | 1% |
| Loodle | 9/10 | 6754 days | 1% |
| Zurcher Marco | 3/10 | 6770 days | 0% |
| Anna | 10/10 | 6783 days | 1% |
| Hugh McCarthy | 6/10 | 6790 days | 1% |
| Tony and Ken | 10/10 | 6790 days | 1% |
| Anneli | 8/10 | 6791 days | 1% |
| holly parker | 10/10 | 6801 days | 1% |
| Vince | 10/10 | 6810 days | 1% |
| Lena | 10/10 | 6821 days | 1% |
| Carolr | 9/10 | 6832 days | 1% |
| MarkReid | 10/10 | 7033 days | 1% |
| Hazel | 9/10 | 7067 days | 1% |
| Magnus | 8/10 | 7073 days | 1% |
| Katie | 10/10 | 7076 days | 1% |
| Heather | 10/10 | 7080 days | 1% |
| Jacob Mille | 10/10 | 7087 days | 1% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kahu Kayaks experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-1.28% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 116 days. However the Kahu Kayaks experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kahu Kayaks experience has been adjusted for 113 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 110 | -1.24% |
| 111 | -1.26% |
| 112 | -1.27% |
| 113 | -1.28% |
| 114 | -1.29% |
| 115 | -1.30% |
| 116 | -1.31% |
| … | … |
Balancing Adjustment
0.58% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
94%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.