Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kahu Kayaks.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kahu Kayaks
Valid Reviews
223 Valid Reviews
The Kahu Kayaks experience has a total of 224 reviews. There are 223 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 223 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 112 |
|
50% |
| 9/10 | 62 |
|
28% |
| 8/10 | 36 |
|
16% |
| 7/10 | 9 |
|
4% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.93% Average
The raw data average (mean) for all the Kahu Kayaks valid reviews is 91.93% and is based on 223 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
174 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 223 valid reviews, the experience has 174 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 174 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 74 |
|
43% |
| 9/10 | 55 |
|
32% |
| 8/10 | 33 |
|
19% |
| 7/10 | 8 |
|
5% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.57% Average
The raw data average (mean) for all the Kahu Kayaks face-to-face reviews is 90.57% and is based on 174 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.94%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kara | 10/10 | 978 days | 100% |
| Seaghan & Dune | 10/10 | 1068 days | 82% |
| Pat Burns | 10/10 | 2105 days | 10% |
| Sabine Gauss | 9/10 | 2828 days | 7% |
| Rashi Birla | 10/10 | 2848 days | 7% |
| Alex Patteron | 10/10 | 2888 days | 6% |
| Marcel Felder | 10/10 | 2924 days | 6% |
| Tom Rogers | 8/10 | 2927 days | 6% |
| Olde Vogel | 8/10 | 2927 days | 6% |
| Lieke vol Velde | 9/10 | 2927 days | 6% |
| Katharina | 8/10 | 2932 days | 6% |
| Eurard Achille | 8/10 | 2940 days | 6% |
| Nickolas Jonkergouw | 9/10 | 2956 days | 6% |
| Miriam Gamble | 9/10 | 2971 days | 6% |
| Michelle O'Regen | 10/10 | 3168 days | 5% |
| Dahlia Ahmed | 9/10 | 3191 days | 5% |
| Lee Sandberg | 10/10 | 3218 days | 5% |
| Tina Rust | 10/10 | 3219 days | 5% |
| Alice and James | 7/10 | 3237 days | 5% |
| Chloe Guerillot | 6/10 | 3242 days | 4% |
| Christopher Rotsch | 8/10 | 3276 days | 5% |
| Tarillon Family | 7/10 | 3556 days | 3% |
| Charles Aubry | 9/10 | 3588 days | 3% |
| Arvid Hellquist | 9/10 | 3598 days | 3% |
| Damaris Mayer | 8/10 | 3605 days | 3% |
| David and Stephan | 10/10 | 3635 days | 3% |
| Devan Sheppard | 9/10 | 3653 days | 3% |
| Christina | 7/10 | 3913 days | 2% |
| Kathrin Lerch | 10/10 | 3913 days | 2% |
| Erik Nestlez | 10/10 | 3914 days | 2% |
| Nina Helmling | 8/10 | 3929 days | 2% |
| Steffen | 9/10 | 3929 days | 2% |
| Barbara | 10/10 | 3943 days | 2% |
| Marinette | 8/10 | 3943 days | 2% |
| Luca Scheuemeier | 10/10 | 3943 days | 2% |
| Kristina | 8/10 | 3974 days | 2% |
| Volker | 8/10 | 3974 days | 2% |
| jonas meier | 9/10 | 3995 days | 2% |
| Romina Bolz | 8/10 | 3995 days | 2% |
| Paul Balfour | 8/10 | 4000 days | 2% |
| Eric and Nienke | 9/10 | 4021 days | 2% |
| Julie Hatch | 10/10 | 4082 days | 1% |
| Rampon | 9/10 | 4283 days | 0% |
| Debiesse | 10/10 | 4284 days | 0% |
| Hendrik Rother | 10/10 | 4287 days | 0% |
| Claire | 8/10 | 4296 days | 0% |
| Jana Simcikova | 10/10 | 4298 days | 0% |
| Fabian Koitka | 9/10 | 4316 days | 0% |
| Michal Maly | 8/10 | 4322 days | 0% |
| JohnHyde | 10/10 | 4355 days | 0% |
| Aurelie Morin | 7/10 | 4377 days | 0% |
| Natalie Nubler | 10/10 | 4378 days | 0% |
| Anne Sutkowi | 7/10 | 4386 days | 2% |
| Sasha and Sandra Bonavia | 9/10 | 4386 days | 2% |
| Erik Funk | 9/10 | 4393 days | 2% |
| Harald Prinz | 8/10 | 4397 days | 2% |
| James Darren Tennant | 10/10 | 4398 days | 2% |
| scoopy | 10/10 | 4630 days | 2% |
| Goran Backlund | 9/10 | 4646 days | 2% |
| Tinne Cis | 6/10 | 4658 days | 2% |
| Richard and Janet | 10/10 | 4664 days | 2% |
| Michael Jefferies | 10/10 | 4664 days | 2% |
| Harald | 10/10 | 4670 days | 2% |
| Anne King | 9/10 | 4670 days | 2% |
| Matt Kelley | 9/10 | 4670 days | 2% |
| Lotte Zwail | 9/10 | 4670 days | 2% |
| Hannah Bean | 8/10 | 4672 days | 2% |
| Mike & Jennie | 9/10 | 4672 days | 2% |
| Mike & Mandy | 8/10 | 4672 days | 2% |
| pamr | 8/10 | 4674 days | 2% |
| Villa | 9/10 | 4675 days | 2% |
| Richard Spandonk | 8/10 | 4678 days | 2% |
| Franziska & Katrin | 10/10 | 4682 days | 2% |
| Clemens | 10/10 | 4683 days | 2% |
| Devon Urlacher | 8/10 | 4684 days | 2% |
| Thomas Krause | 8/10 | 4684 days | 2% |
| Lilja Bjork Hermannsdottir | 7/10 | 4689 days | 2% |
| Remy van Heugten | 8/10 | 4689 days | 2% |
| Keith_W | 10/10 | 4690 days | 2% |
| Annika | 10/10 | 4690 days | 2% |
| ToGy | 8/10 | 4690 days | 2% |
| Alfred & Henrike | 10/10 | 4715 days | 2% |
| Barbsldh | 10/10 | 4721 days | 2% |
| Deirdre Hayes | 8/10 | 4758 days | 2% |
| Cornelia & Josef | 9/10 | 4764 days | 2% |
| Fran & Roger | 10/10 | 4769 days | 2% |
| Mark Bakker | 8/10 | 4769 days | 2% |
| Gert | 9/10 | 4782 days | 2% |
| katel86 | 10/10 | 4843 days | 2% |
| Martin Potter | 9/10 | 4994 days | 2% |
| Anezka Hlavacova | 9/10 | 5010 days | 2% |
| Dave Jones | 9/10 | 5011 days | 2% |
| Rolf | 8/10 | 5018 days | 2% |
| Wouter Moui | 9/10 | 5019 days | 2% |
| Canada | 10/10 | 5019 days | 2% |
| Michael Long | 10/10 | 5020 days | 2% |
| Beat & Connie | 10/10 | 5021 days | 2% |
| Jacob Nube | 9/10 | 5023 days | 2% |
| Andy Cameron-Daniels | 10/10 | 5025 days | 2% |
| khs | 9/10 | 5027 days | 2% |
| Ann Parry | 10/10 | 5031 days | 2% |
| Adam Hayley | 7/10 | 5039 days | 2% |
| Katie Nicol | 10/10 | 5040 days | 2% |
| Darren Bruestle | 9/10 | 5042 days | 2% |
| Tom | 9/10 | 5045 days | 2% |
| Russell Stevens | 8/10 | 5045 days | 2% |
| Philipp Rau | 9/10 | 5046 days | 2% |
| Luc Marchand | 10/10 | 5047 days | 2% |
| Julia | 10/10 | 5047 days | 2% |
| Leslie Aldridge | 10/10 | 5048 days | 2% |
| Jorgen vahl Rasmussen | 9/10 | 5048 days | 2% |
| pjfranke | 10/10 | 5055 days | 2% |
| Beate Godsk | 9/10 | 5055 days | 2% |
| Bunthorne | 10/10 | 5086 days | 2% |
| emthekiwi | 10/10 | 5178 days | 2% |
| Demmers | 10/10 | 5270 days | 2% |
| Phineas Smith-Fox | 9/10 | 5328 days | 2% |
| wilsoneng | 10/10 | 5361 days | 2% |
| Maria | 9/10 | 5361 days | 2% |
| Tim Smith | 10/10 | 5383 days | 2% |
| BenH | 10/10 | 5392 days | 2% |
| Flora | 10/10 | 5394 days | 2% |
| Vera Van Schie | 10/10 | 5400 days | 2% |
| Thomas K | 9/10 | 5401 days | 2% |
| Jannievan Osnabrugge | 10/10 | 5402 days | 2% |
| Helen B | 9/10 | 5402 days | 2% |
| Ferth | 10/10 | 5406 days | 2% |
| Roos | 9/10 | 5406 days | 2% |
| Klass | 9/10 | 5406 days | 2% |
| Hannah Clark | 10/10 | 5413 days | 2% |
| Ingrid Overes | 10/10 | 5419 days | 2% |
| Tracey Buschl | 10/10 | 5420 days | 2% |
| Mitchell Mapletree | 10/10 | 5436 days | 2% |
| Maki | 10/10 | 5451 days | 2% |
| nigelwaterhouse | 9/10 | 5451 days | 2% |
| Ed | 10/10 | 5451 days | 2% |
| Dogmatix | 10/10 | 5451 days | 2% |
| sophiep | 9/10 | 5466 days | 2% |
| biene | 10/10 | 5466 days | 2% |
| Susann Koschmeider | 10/10 | 5486 days | 2% |
| Karen Raven | 8/10 | 5489 days | 2% |
| Eimear Doyle | 10/10 | 5494 days | 2% |
| Ton Buil | 9/10 | 5494 days | 2% |
| amzbellz | 10/10 | 5543 days | 2% |
| Kurt Smudzinski | 10/10 | 5573 days | 2% |
| bertel | 10/10 | 5609 days | 2% |
| desl | 10/10 | 5726 days | 2% |
| martinat | 10/10 | 5726 days | 2% |
| Van Lent | 8/10 | 5727 days | 2% |
| S Schlesinger | 10/10 | 5730 days | 2% |
| Andrew Smith | 9/10 | 5732 days | 2% |
| BevanLisa | 9/10 | 5743 days | 2% |
| Barry Smith | 9/10 | 5746 days | 2% |
| Mia | 10/10 | 5747 days | 2% |
| Soeren Rasmussen | 10/10 | 5749 days | 2% |
| eatc | 10/10 | 5757 days | 2% |
| A | 9/10 | 5758 days | 2% |
| Charles | 8/10 | 5758 days | 2% |
| Dalibor | 10/10 | 5760 days | 2% |
| ChristopherD | 8/10 | 5760 days | 2% |
| CarolB | 10/10 | 5760 days | 2% |
| Emma Louise | 9/10 | 5769 days | 2% |
| Christina | 8/10 | 5774 days | 2% |
| Rachel | 10/10 | 5775 days | 2% |
| AlastairP | 10/10 | 5783 days | 2% |
| mike smith | 10/10 | 5783 days | 2% |
| Caroline | 9/10 | 5783 days | 2% |
| Busson | 8/10 | 5788 days | 2% |
| Hans | 7/10 | 5791 days | 2% |
| Nicole | 10/10 | 5791 days | 2% |
| Tanja | 10/10 | 5791 days | 2% |
| Dianne | 9/10 | 5794 days | 2% |
| LeaM | 9/10 | 5796 days | 2% |
| AndreM | 10/10 | 5796 days | 2% |
| JohannesE | 7/10 | 5796 days | 2% |
| Bernd | 10/10 | 5797 days | 2% |
| KTinga | 9/10 | 5797 days | 2% |
| Lucas | 10/10 | 5798 days | 2% |
| Josefine | 10/10 | 5798 days | 2% |
| alex | 10/10 | 5798 days | 2% |
| Richard Rodd | 10/10 | 5804 days | 2% |
| rar | 10/10 | 5804 days | 2% |
| Melanie | 10/10 | 5807 days | 2% |
| Katherine | 10/10 | 5831 days | 2% |
| Claire | 9/10 | 5839 days | 2% |
| Tim | 10/10 | 5846 days | 2% |
| Maureen | 10/10 | 5846 days | 2% |
| lming60 | 10/10 | 5852 days | 2% |
| peter_lowles | 10/10 | 5856 days | 2% |
| mike brett | 8/10 | 5860 days | 2% |
| RhysandSteffi | 10/10 | 5877 days | 2% |
| Paula Semmens | 9/10 | 5884 days | 2% |
| StephR | 10/10 | 5885 days | 2% |
| Rudolf Meredith | 10/10 | 5887 days | 2% |
| Max | 9/10 | 5962 days | 2% |
| Rhea | 9/10 | 6034 days | 2% |
| annemarie_and_markus | 10/10 | 6077 days | 2% |
| charlotte | 9/10 | 6099 days | 2% |
| jahirst | 10/10 | 6108 days | 2% |
| Liz | 9/10 | 6109 days | 2% |
| Barnie | 10/10 | 6112 days | 2% |
| Christine | 10/10 | 6112 days | 2% |
| Kolacny | 10/10 | 6112 days | 2% |
| Mie Toft Pedersen | 9/10 | 6122 days | 2% |
| Emily Houston | 10/10 | 6123 days | 2% |
| Dirk | 10/10 | 6125 days | 2% |
| Ian Ridgeway | 10/10 | 6127 days | 2% |
| Loodle | 9/10 | 6137 days | 2% |
| Zurcher Marco | 3/10 | 6153 days | 1% |
| Anna | 10/10 | 6166 days | 2% |
| Hugh McCarthy | 6/10 | 6173 days | 2% |
| Tony and Ken | 10/10 | 6173 days | 2% |
| Anneli | 8/10 | 6174 days | 2% |
| holly parker | 10/10 | 6184 days | 2% |
| Vince | 10/10 | 6194 days | 2% |
| Lena | 10/10 | 6204 days | 2% |
| Carolr | 9/10 | 6215 days | 2% |
| MarkReid | 10/10 | 6416 days | 2% |
| Hazel | 9/10 | 6450 days | 2% |
| Magnus | 8/10 | 6456 days | 2% |
| Katie | 10/10 | 6459 days | 2% |
| Heather | 10/10 | 6463 days | 2% |
| Jacob Mille | 10/10 | 6470 days | 2% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kahu Kayaks experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Kahu Kayaks experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kahu Kayaks experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
1.02% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
91%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.