Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Kahu Kayaks.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Kahu Kayaks
Valid Reviews
223 Valid Reviews
The Kahu Kayaks experience has a total of 224 reviews. There are 223 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 223 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 112 |
|
50% |
| 9/10 | 62 |
|
28% |
| 8/10 | 36 |
|
16% |
| 7/10 | 9 |
|
4% |
| 6/10 | 3 |
|
1% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
91.93% Average
The raw data average (mean) for all the Kahu Kayaks valid reviews is 91.93% and is based on 223 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
174 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 223 valid reviews, the experience has 174 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 174 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 74 |
|
43% |
| 9/10 | 55 |
|
32% |
| 8/10 | 33 |
|
19% |
| 7/10 | 8 |
|
5% |
| 6/10 | 3 |
|
2% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 1 |
|
1% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.57% Average
The raw data average (mean) for all the Kahu Kayaks face-to-face reviews is 90.57% and is based on 174 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
93.19%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Kara | 10/10 | 1358 days | 100% |
| Seaghan & Dune | 10/10 | 1448 days | 75% |
| Pat Burns | 10/10 | 2485 days | 21% |
| Sabine Gauss | 9/10 | 3208 days | 13% |
| Rashi Birla | 10/10 | 3228 days | 13% |
| Alex Patteron | 10/10 | 3268 days | 12% |
| Marcel Felder | 10/10 | 3304 days | 12% |
| Tom Rogers | 8/10 | 3307 days | 12% |
| Olde Vogel | 8/10 | 3307 days | 12% |
| Lieke vol Velde | 9/10 | 3307 days | 12% |
| Katharina | 8/10 | 3312 days | 12% |
| Eurard Achille | 8/10 | 3320 days | 12% |
| Nickolas Jonkergouw | 9/10 | 3336 days | 12% |
| Miriam Gamble | 9/10 | 3351 days | 11% |
| Michelle O'Regen | 10/10 | 3548 days | 9% |
| Dahlia Ahmed | 9/10 | 3571 days | 9% |
| Lee Sandberg | 10/10 | 3598 days | 9% |
| Tina Rust | 10/10 | 3599 days | 9% |
| Alice and James | 7/10 | 3617 days | 8% |
| Chloe Guerillot | 6/10 | 3622 days | 7% |
| Christopher Rotsch | 8/10 | 3656 days | 8% |
| Tarillon Family | 7/10 | 3936 days | 5% |
| Charles Aubry | 9/10 | 3968 days | 5% |
| Arvid Hellquist | 9/10 | 3978 days | 4% |
| Damaris Mayer | 8/10 | 3985 days | 4% |
| David and Stephan | 10/10 | 4015 days | 4% |
| Devan Sheppard | 9/10 | 4033 days | 4% |
| Christina | 7/10 | 4293 days | 1% |
| Kathrin Lerch | 10/10 | 4293 days | 1% |
| Erik Nestlez | 10/10 | 4294 days | 1% |
| Nina Helmling | 8/10 | 4309 days | 1% |
| Steffen | 9/10 | 4309 days | 1% |
| Barbara | 10/10 | 4323 days | 1% |
| Marinette | 8/10 | 4323 days | 1% |
| Luca Scheuemeier | 10/10 | 4323 days | 1% |
| Kristina | 8/10 | 4354 days | 0% |
| Volker | 8/10 | 4354 days | 0% |
| jonas meier | 9/10 | 4375 days | 0% |
| Romina Bolz | 8/10 | 4375 days | 0% |
| Paul Balfour | 8/10 | 4380 days | 6% |
| Eric and Nienke | 9/10 | 4401 days | 6% |
| Julie Hatch | 10/10 | 4462 days | 6% |
| Rampon | 9/10 | 4663 days | 6% |
| Debiesse | 10/10 | 4664 days | 6% |
| Hendrik Rother | 10/10 | 4667 days | 6% |
| Claire | 8/10 | 4676 days | 6% |
| Jana Simcikova | 10/10 | 4678 days | 6% |
| Fabian Koitka | 9/10 | 4696 days | 6% |
| Michal Maly | 8/10 | 4702 days | 6% |
| JohnHyde | 10/10 | 4735 days | 6% |
| Aurelie Morin | 7/10 | 4757 days | 5% |
| Natalie Nubler | 10/10 | 4758 days | 6% |
| Anne Sutkowi | 7/10 | 4766 days | 5% |
| Sasha and Sandra Bonavia | 9/10 | 4766 days | 6% |
| Erik Funk | 9/10 | 4773 days | 6% |
| Harald Prinz | 8/10 | 4777 days | 6% |
| James Darren Tennant | 10/10 | 4778 days | 6% |
| scoopy | 10/10 | 5010 days | 6% |
| Goran Backlund | 9/10 | 5026 days | 6% |
| Tinne Cis | 6/10 | 5038 days | 5% |
| Richard and Janet | 10/10 | 5044 days | 6% |
| Michael Jefferies | 10/10 | 5044 days | 6% |
| Harald | 10/10 | 5050 days | 6% |
| Anne King | 9/10 | 5050 days | 6% |
| Matt Kelley | 9/10 | 5050 days | 6% |
| Lotte Zwail | 9/10 | 5050 days | 6% |
| Hannah Bean | 8/10 | 5052 days | 6% |
| Mike & Jennie | 9/10 | 5052 days | 6% |
| Mike & Mandy | 8/10 | 5052 days | 6% |
| pamr | 8/10 | 5054 days | 6% |
| Villa | 9/10 | 5055 days | 6% |
| Richard Spandonk | 8/10 | 5058 days | 6% |
| Franziska & Katrin | 10/10 | 5062 days | 6% |
| Clemens | 10/10 | 5063 days | 6% |
| Devon Urlacher | 8/10 | 5064 days | 6% |
| Thomas Krause | 8/10 | 5064 days | 6% |
| Lilja Bjork Hermannsdottir | 7/10 | 5069 days | 5% |
| Remy van Heugten | 8/10 | 5069 days | 6% |
| Keith_W | 10/10 | 5070 days | 6% |
| Annika | 10/10 | 5070 days | 6% |
| ToGy | 8/10 | 5070 days | 6% |
| Alfred & Henrike | 10/10 | 5095 days | 6% |
| Barbsldh | 10/10 | 5101 days | 6% |
| Deirdre Hayes | 8/10 | 5138 days | 6% |
| Cornelia & Josef | 9/10 | 5144 days | 6% |
| Fran & Roger | 10/10 | 5149 days | 6% |
| Mark Bakker | 8/10 | 5149 days | 6% |
| Gert | 9/10 | 5162 days | 6% |
| katel86 | 10/10 | 5223 days | 6% |
| Martin Potter | 9/10 | 5374 days | 6% |
| Anezka Hlavacova | 9/10 | 5390 days | 6% |
| Dave Jones | 9/10 | 5391 days | 6% |
| Rolf | 8/10 | 5398 days | 6% |
| Wouter Moui | 9/10 | 5399 days | 6% |
| Canada | 10/10 | 5399 days | 6% |
| Michael Long | 10/10 | 5400 days | 6% |
| Beat & Connie | 10/10 | 5401 days | 6% |
| Jacob Nube | 9/10 | 5403 days | 6% |
| Andy Cameron-Daniels | 10/10 | 5405 days | 6% |
| khs | 9/10 | 5407 days | 6% |
| Ann Parry | 10/10 | 5411 days | 6% |
| Adam Hayley | 7/10 | 5419 days | 5% |
| Katie Nicol | 10/10 | 5420 days | 6% |
| Darren Bruestle | 9/10 | 5422 days | 6% |
| Tom | 9/10 | 5425 days | 6% |
| Russell Stevens | 8/10 | 5425 days | 6% |
| Philipp Rau | 9/10 | 5426 days | 6% |
| Luc Marchand | 10/10 | 5427 days | 6% |
| Julia | 10/10 | 5427 days | 6% |
| Leslie Aldridge | 10/10 | 5428 days | 6% |
| Jorgen vahl Rasmussen | 9/10 | 5428 days | 6% |
| pjfranke | 10/10 | 5435 days | 6% |
| Beate Godsk | 9/10 | 5435 days | 6% |
| Bunthorne | 10/10 | 5466 days | 6% |
| emthekiwi | 10/10 | 5558 days | 6% |
| Demmers | 10/10 | 5650 days | 6% |
| Phineas Smith-Fox | 9/10 | 5708 days | 6% |
| wilsoneng | 10/10 | 5741 days | 6% |
| Maria | 9/10 | 5741 days | 6% |
| Tim Smith | 10/10 | 5763 days | 6% |
| BenH | 10/10 | 5772 days | 6% |
| Flora | 10/10 | 5774 days | 6% |
| Vera Van Schie | 10/10 | 5780 days | 6% |
| Thomas K | 9/10 | 5781 days | 6% |
| Jannievan Osnabrugge | 10/10 | 5782 days | 6% |
| Helen B | 9/10 | 5782 days | 6% |
| Ferth | 10/10 | 5786 days | 6% |
| Roos | 9/10 | 5786 days | 6% |
| Klass | 9/10 | 5786 days | 6% |
| Hannah Clark | 10/10 | 5793 days | 6% |
| Ingrid Overes | 10/10 | 5799 days | 6% |
| Tracey Buschl | 10/10 | 5800 days | 6% |
| Mitchell Mapletree | 10/10 | 5816 days | 6% |
| Maki | 10/10 | 5831 days | 6% |
| nigelwaterhouse | 9/10 | 5831 days | 6% |
| Ed | 10/10 | 5831 days | 6% |
| Dogmatix | 10/10 | 5831 days | 6% |
| sophiep | 9/10 | 5846 days | 6% |
| biene | 10/10 | 5846 days | 6% |
| Susann Koschmeider | 10/10 | 5866 days | 6% |
| Karen Raven | 8/10 | 5869 days | 6% |
| Eimear Doyle | 10/10 | 5874 days | 6% |
| Ton Buil | 9/10 | 5874 days | 6% |
| amzbellz | 10/10 | 5923 days | 6% |
| Kurt Smudzinski | 10/10 | 5953 days | 6% |
| bertel | 10/10 | 5989 days | 6% |
| desl | 10/10 | 6106 days | 6% |
| martinat | 10/10 | 6106 days | 6% |
| Van Lent | 8/10 | 6108 days | 6% |
| S Schlesinger | 10/10 | 6111 days | 6% |
| Andrew Smith | 9/10 | 6112 days | 6% |
| BevanLisa | 9/10 | 6123 days | 6% |
| Barry Smith | 9/10 | 6126 days | 6% |
| Mia | 10/10 | 6127 days | 6% |
| Soeren Rasmussen | 10/10 | 6129 days | 6% |
| eatc | 10/10 | 6137 days | 6% |
| A | 9/10 | 6138 days | 6% |
| Charles | 8/10 | 6139 days | 6% |
| Dalibor | 10/10 | 6140 days | 6% |
| ChristopherD | 8/10 | 6140 days | 6% |
| CarolB | 10/10 | 6140 days | 6% |
| Emma Louise | 9/10 | 6150 days | 6% |
| Christina | 8/10 | 6155 days | 6% |
| Rachel | 10/10 | 6156 days | 6% |
| AlastairP | 10/10 | 6163 days | 6% |
| mike smith | 10/10 | 6164 days | 6% |
| Caroline | 9/10 | 6164 days | 6% |
| Busson | 8/10 | 6169 days | 6% |
| Hans | 7/10 | 6171 days | 5% |
| Nicole | 10/10 | 6171 days | 6% |
| Tanja | 10/10 | 6171 days | 6% |
| Dianne | 9/10 | 6175 days | 6% |
| LeaM | 9/10 | 6176 days | 6% |
| AndreM | 10/10 | 6176 days | 6% |
| JohannesE | 7/10 | 6176 days | 5% |
| Bernd | 10/10 | 6177 days | 6% |
| KTinga | 9/10 | 6178 days | 6% |
| Lucas | 10/10 | 6179 days | 6% |
| Josefine | 10/10 | 6179 days | 6% |
| alex | 10/10 | 6179 days | 6% |
| Richard Rodd | 10/10 | 6185 days | 6% |
| rar | 10/10 | 6185 days | 6% |
| Melanie | 10/10 | 6187 days | 6% |
| Katherine | 10/10 | 6211 days | 6% |
| Claire | 9/10 | 6219 days | 6% |
| Tim | 10/10 | 6227 days | 6% |
| Maureen | 10/10 | 6227 days | 6% |
| lming60 | 10/10 | 6232 days | 6% |
| peter_lowles | 10/10 | 6236 days | 6% |
| mike brett | 8/10 | 6241 days | 6% |
| RhysandSteffi | 10/10 | 6257 days | 6% |
| Paula Semmens | 9/10 | 6265 days | 6% |
| StephR | 10/10 | 6266 days | 6% |
| Rudolf Meredith | 10/10 | 6267 days | 6% |
| Max | 9/10 | 6342 days | 6% |
| Rhea | 9/10 | 6414 days | 6% |
| annemarie_and_markus | 10/10 | 6458 days | 6% |
| charlotte | 9/10 | 6479 days | 6% |
| jahirst | 10/10 | 6488 days | 6% |
| Liz | 9/10 | 6489 days | 6% |
| Barnie | 10/10 | 6492 days | 6% |
| Christine | 10/10 | 6492 days | 6% |
| Kolacny | 10/10 | 6492 days | 6% |
| Mie Toft Pedersen | 9/10 | 6502 days | 6% |
| Emily Houston | 10/10 | 6503 days | 6% |
| Dirk | 10/10 | 6505 days | 6% |
| Ian Ridgeway | 10/10 | 6507 days | 6% |
| Loodle | 9/10 | 6518 days | 6% |
| Zurcher Marco | 3/10 | 6533 days | 3% |
| Anna | 10/10 | 6546 days | 6% |
| Hugh McCarthy | 6/10 | 6553 days | 5% |
| Tony and Ken | 10/10 | 6553 days | 6% |
| Anneli | 8/10 | 6554 days | 6% |
| holly parker | 10/10 | 6564 days | 6% |
| Vince | 10/10 | 6574 days | 6% |
| Lena | 10/10 | 6584 days | 6% |
| Carolr | 9/10 | 6595 days | 6% |
| MarkReid | 10/10 | 6796 days | 6% |
| Hazel | 9/10 | 6830 days | 6% |
| Magnus | 8/10 | 6836 days | 6% |
| Katie | 10/10 | 6839 days | 6% |
| Heather | 10/10 | 6843 days | 6% |
| Jacob Mille | 10/10 | 6850 days | 6% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Kahu Kayaks experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Kahu Kayaks experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Kahu Kayaks experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
1.12% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
90%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.