Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Wings Over Whales.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Wings Over Whales

Valid Reviews

34 Valid Reviews

The Wings Over Whales experience has a total of 34 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 34 valid reviews:

Rating Count Percentage
10/10 16
47%
9/10 10
29%
8/10 3
9%
7/10 2
6%
6/10 0
0%
5/10 1
3%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 2
6%

86.76% Average

The raw data average (mean) for all the Wings Over Whales valid reviews is 86.76% and is based on 34 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

24 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 34 valid reviews, the experience has 24 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 24 face-to-face reviews:

Rating Count Percentage
10/10 11
46%
9/10 9
38%
8/10 2
8%
7/10 1
4%
6/10 0
0%
5/10 1
4%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

91.25% Average

The raw data average (mean) for all the Wings Over Whales face-to-face reviews is 91.25% and is based on 24 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

93.01%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Javier Mimbrera 9/10 776 days 21.13 100%
Sven Fimne 10/10 970 days true 7.48 35%
Alex Ehret 10/10 975 days true 7.28 34%
Olivier Anciaux 10/10 1287 days true 4.67 22%
Wendy van Boom 10/10 1287 days true 4.67 22%
Lucy Mulvin 10/10 1289 days true 4.67 22%
Stefan AuRich 10/10 2398 days true 2.77 13%
Philippe Merino 9/10 2746 days true 2.17 10%
dierikx 8/10 2815 days 1.95 9%
Res Kormann 10/10 3079 days true 1.6 8%
Stefanie 9/10 3106 days true 1.56 7%
Clemmie Sinclair 9/10 3111 days true 1.55 7%
E C Frans 10/10 3119 days true 1.53 7%
ozzi 1/10 3121 days 1.12 5%
greenshen 10/10 3121 days 1.53 7%
sheilamilly 10/10 3211 days 1.38 7%
avanice 10/10 3211 days 1.38 7%
syahreena 10/10 3211 days 1.38 7%
ljwright22 10/10 3241 days 1.33 6%
Michel 1/10 3272 days 0.93 4%
Marco 10/10 3502 days true 0.88 4%
stevnba 9/10 3561 days true 0.78 4%
Steven 5/10 3736 days true 0.39 2%
LesleyR 10/10 3838 days true 0.3 1%
VenesJ 9/10 3840 days true 0.3 1%
Terry 9/10 3851 days true 0.28 1%
Leidner 7/10 3897 days true 0.18 1%
Caridi 9/10 4219 days true 0.0 0%
John Woodrow 10/10 4221 days true 0.0 0%
paulonline 7/10 4238 days 0.0 0%
Akiko&Shibotsu 9/10 4538 days true 0.0 0%
Roger&Shirley 8/10 4544 days true 0.0 0%
Loic 8/10 4585 days true 0.0 0%
Sandra 9/10 4590 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Wings Over Whales experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.98% Adjustment

There may be an adjustment if an experience hasn't received any reviews within the last 60 days. However the Wings Over Whales experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 199 days.

The Wings Over Whales experience has been adjusted for 199 days. Adjustments are according to the following table.

Days Adjustment
196 -3.92%
197 -3.94%
198 -3.96%
199 -3.98%
200 -4.00%
201 -4.02%
202 -4.04%

Final Ranking Score

89%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.