Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs Thermal Pools & Spa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs Thermal Pools & Spa
Valid Reviews
286 Valid Reviews
The Hanmer Springs Thermal Pools & Spa experience has a total of 287 reviews. There are 286 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 286 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
14% |
| 9/10 | 59 |
|
21% |
| 8/10 | 89 |
|
31% |
| 7/10 | 42 |
|
15% |
| 6/10 | 26 |
|
9% |
| 5/10 | 17 |
|
6% |
| 4/10 | 6 |
|
2% |
| 3/10 | 3 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 2 |
|
1% |
77.52% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa valid reviews is 77.52% and is based on 286 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
255 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 286 valid reviews, the experience has 255 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 255 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 53 |
|
21% |
| 8/10 | 84 |
|
33% |
| 7/10 | 40 |
|
16% |
| 6/10 | 22 |
|
9% |
| 5/10 | 14 |
|
5% |
| 4/10 | 5 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
77.73% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa face-to-face reviews is 77.73% and is based on 255 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.53%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Holm | 8/10 | 3007 days | 100% |
| Wendy | 8/10 | 3290 days | 79% |
| Andi Teuber | 4/10 | 3300 days | 52% |
| Chloe Olsen | 8/10 | 3303 days | 78% |
| Jodi Halligan | 7/10 | 3306 days | 74% |
| Bernd Giermann | 9/10 | 3307 days | 79% |
| Bree Shaw | 8/10 | 3343 days | 75% |
| Romana Novotna | 9/10 | 3346 days | 76% |
| Lukas Trewel | 8/10 | 3371 days | 73% |
| Lena | 5/10 | 3379 days | 56% |
| Laura Leoekloek | 9/10 | 3379 days | 73% |
| Maire O'Grady | 8/10 | 3384 days | 72% |
| Claudia Klinge | 9/10 | 3386 days | 73% |
| Claire | 9/10 | 3393 days | 72% |
| Chris | 9/10 | 3407 days | 71% |
| Gavin Moffatt | 8/10 | 3598 days | 56% |
| Constantin Goldberg | 7/10 | 3604 days | 53% |
| Radim Halasz | 10/10 | 3617 days | 56% |
| Katerina Vobecka | 9/10 | 3617 days | 56% |
| Andre | 8/10 | 3625 days | 54% |
| Marco | 8/10 | 3630 days | 54% |
| Angharad Lloyd | 7/10 | 3634 days | 51% |
| Andrea Tabaka | 10/10 | 3639 days | 54% |
| Martina | 7/10 | 3659 days | 49% |
| Ivan Dupont | 10/10 | 3663 days | 53% |
| Lars Schuett | 8/10 | 3664 days | 52% |
| Lazarela | 10/10 | 3668 days | 52% |
| Sabine | 8/10 | 3696 days | 49% |
| Guilaine Durieux | 8/10 | 3697 days | 49% |
| Madita and Lisann | 7/10 | 3697 days | 47% |
| Brooklyn | 7/10 | 3728 days | 44% |
| Katie | 8/10 | 3956 days | 30% |
| Rachel S | 10/10 | 3956 days | 31% |
| Danica Vrsaljko | 9/10 | 3974 days | 29% |
| Markus Johannes | 8/10 | 3974 days | 29% |
| Leonie Jennings | 9/10 | 4021 days | 25% |
| Brynn Ostvik | 7/10 | 4035 days | 23% |
| Kane F | 6/10 | 4138 days | 14% |
| Stefanie | 8/10 | 4321 days | 3% |
| Jan-Peter Stripp | 8/10 | 4321 days | 3% |
| Stina Hultberg | 5/10 | 4357 days | 0% |
| Linus Larsson | 6/10 | 4359 days | 0% |
| Davina Teo | 8/10 | 4388 days | 36% |
| Nigel | 10/10 | 4388 days | 37% |
| Henry Thiel | 4/10 | 4393 days | 24% |
| Christina Habranke | 7/10 | 4393 days | 34% |
| Claire Lieval | 9/10 | 4400 days | 37% |
| Aurora Garcia | 9/10 | 4402 days | 37% |
| Ruben Garcia Raiuiro | 10/10 | 4402 days | 37% |
| Sarah Strong | 8/10 | 4405 days | 36% |
| Susser | 10/10 | 4405 days | 37% |
| Trish Saunders | 8/10 | 4405 days | 36% |
| Patrick | 7/10 | 4412 days | 34% |
| Emma | 8/10 | 4412 days | 36% |
| Steve Kaminski | 10/10 | 4414 days | 37% |
| Monique Browne | 10/10 | 4414 days | 37% |
| Steve Warren | 9/10 | 4504 days | 37% |
| hendrik king | 10/10 | 4625 days | 37% |
| Stefan | 7/10 | 4703 days | 34% |
| Bettina Fluhrer | 8/10 | 4703 days | 36% |
| Marie | 9/10 | 4703 days | 37% |
| Michael Nolan | 10/10 | 4718 days | 37% |
| Sharyn Crosby | 10/10 | 4718 days | 37% |
| Kevin Tranter | 7/10 | 4725 days | 34% |
| Guillot | 6/10 | 4725 days | 32% |
| Daniel Jezak | 9/10 | 4728 days | 37% |
| Enna Keet | 8/10 | 4730 days | 36% |
| Mathieu Brias | 9/10 | 4764 days | 37% |
| Lis Bon | 9/10 | 4777 days | 37% |
| Ingeborg Ruysscher | 10/10 | 4777 days | 37% |
| Sue Kieseker | 9/10 | 4793 days | 37% |
| Jason | 8/10 | 4795 days | 36% |
| Stefan and Brigit and Janek | 10/10 | 4800 days | 37% |
| Jackie and Brian | 8/10 | 4800 days | 36% |
| gareth williams | 5/10 | 4898 days | 28% |
| sandytemp22 | 10/10 | 5052 days | 37% |
| Sander Heike | 8/10 | 5055 days | 36% |
| Vlutters | 7/10 | 5088 days | 34% |
| Brasier | 8/10 | 5089 days | 36% |
| Josef | 8/10 | 5093 days | 36% |
| Bottoms | 9/10 | 5093 days | 37% |
| Cole | 9/10 | 5094 days | 37% |
| John & Ray Calder | 6/10 | 5095 days | 32% |
| D Collier | 10/10 | 5096 days | 37% |
| Gerrit & Martina | 9/10 | 5097 days | 37% |
| Marco Scheiber | 6/10 | 5106 days | 32% |
| Andy & Lynnie Nevin | 7/10 | 5106 days | 34% |
| Kurt & Noemi Buhler | 9/10 | 5107 days | 37% |
| Jessica Lane | 8/10 | 5109 days | 36% |
| Dave McLeish | 8/10 | 5110 days | 36% |
| Johan | 9/10 | 5110 days | 37% |
| Katie K | 7/10 | 5121 days | 34% |
| Sally Rawson | 8/10 | 5123 days | 36% |
| Fred Saunders | 10/10 | 5138 days | 37% |
| JEB | 7/10 | 5143 days | 34% |
| Rene Rypkema | 8/10 | 5157 days | 36% |
| Kai | 10/10 | 5180 days | 37% |
| Steve Eley | 9/10 | 5183 days | 37% |
| Anna Bret | 6/10 | 5183 days | 32% |
| Jaime Castells | 6/10 | 5183 days | 32% |
| John & Vicki | 8/10 | 5190 days | 36% |
| Sue | 9/10 | 5190 days | 37% |
| kirribilliangel | 3/10 | 5295 days | 20% |
| Stephen Hunt | 7/10 | 5413 days | 34% |
| Edward Marhi | 9/10 | 5414 days | 37% |
| Weez18 | 6/10 | 5418 days | 32% |
| Brian & Di | 9/10 | 5431 days | 37% |
| Kendall | 9/10 | 5432 days | 37% |
| Ilse & Thys | 7/10 | 5432 days | 34% |
| Gronewold Harm-Dierchs | 10/10 | 5433 days | 37% |
| Richard Gallichan | 5/10 | 5436 days | 28% |
| Pfleidere | 8/10 | 5436 days | 36% |
| Wayne Forrow | 8/10 | 5439 days | 36% |
| Janey Chamberlain | 9/10 | 5440 days | 37% |
| Keely & Mark Haynes | 7/10 | 5442 days | 34% |
| Svea Sauter | 9/10 | 5442 days | 37% |
| Chris & Anne Pearson | 7/10 | 5443 days | 34% |
| Jeff and Carey Brown | 10/10 | 5448 days | 37% |
| Katie Mitchell | 10/10 | 5449 days | 37% |
| Gert Vogelaers | 7/10 | 5452 days | 34% |
| Victoria Purver | 9/10 | 5452 days | 37% |
| Malin Emanuelsson | 4/10 | 5452 days | 24% |
| Steve Pearce | 8/10 | 5453 days | 36% |
| Hadleigh | 8/10 | 5454 days | 36% |
| Mark | 9/10 | 5456 days | 37% |
| Mark Irwin | 8/10 | 5460 days | 36% |
| Andrew van der Peet | 7/10 | 5461 days | 34% |
| Horton Fawkes | 10/10 | 5468 days | 37% |
| Jason Hernandez | 9/10 | 5470 days | 37% |
| D Hoekstra | 10/10 | 5472 days | 37% |
| Ellen Thompson | 6/10 | 5472 days | 32% |
| Bas Geerts | 9/10 | 5477 days | 37% |
| mercadezz | 5/10 | 5508 days | 28% |
| kristy | 9/10 | 5600 days | 37% |
| penz | 6/10 | 5691 days | 32% |
| Gunther | 10/10 | 5726 days | 37% |
| Angela | 9/10 | 5734 days | 37% |
| Stephan Imartina | 8/10 | 5748 days | 36% |
| Jane and Dave | 5/10 | 5749 days | 28% |
| June | 8/10 | 5783 days | 36% |
| Jesper Sch | 9/10 | 5796 days | 37% |
| barry_w_nz | 10/10 | 5815 days | 37% |
| Luisa | 10/10 | 5815 days | 37% |
| Dutertre Annaboue | 7/10 | 5815 days | 34% |
| Stanna | 8/10 | 5815 days | 36% |
| Zara Leyden | 10/10 | 5816 days | 37% |
| Colin Daniels | 8/10 | 5816 days | 36% |
| Ashley Arnold | 8/10 | 5818 days | 36% |
| Gary Haas | 9/10 | 5821 days | 37% |
| R Traber | 8/10 | 5821 days | 36% |
| Faurack | 8/10 | 5821 days | 36% |
| Helen B | 7/10 | 5824 days | 34% |
| Robert Trostle | 7/10 | 5827 days | 34% |
| Brenda Brelinski | 8/10 | 5836 days | 36% |
| Karin | 8/10 | 5838 days | 36% |
| Nadine Schaee | 7/10 | 5839 days | 34% |
| Carl Diehl | 3/10 | 5840 days | 20% |
| Keith Maplestone | 7/10 | 5841 days | 34% |
| Uwe Rieper | 9/10 | 5841 days | 37% |
| Marie Jack | 5/10 | 5841 days | 28% |
| Pete Hallam | 10/10 | 5841 days | 37% |
| nigelwaterhouse | 9/10 | 5842 days | 37% |
| W David R Thomas | 9/10 | 5847 days | 37% |
| Catherine Clavel | 10/10 | 5851 days | 37% |
| John Borneman | 10/10 | 5859 days | 37% |
| Ralf Genthe | 8/10 | 5859 days | 36% |
| Heino keyssler | 10/10 | 5862 days | 37% |
| Florian Knoepfel | 8/10 | 5862 days | 36% |
| Astrio Gregersen | 9/10 | 5871 days | 37% |
| stafanie_norman | 9/10 | 5888 days | 37% |
| warrenp | 5/10 | 5889 days | 28% |
| asselman | 6/10 | 5889 days | 32% |
| carmenk | 8/10 | 5890 days | 36% |
| Marons | 8/10 | 5893 days | 36% |
| Poole | 8/10 | 5906 days | 36% |
| Douglas Beresford | 8/10 | 5906 days | 36% |
| mdarras | 8/10 | 5908 days | 36% |
| Laura McDaniel | 8/10 | 5912 days | 36% |
| Ines O'Sullivan | 7/10 | 5912 days | 34% |
| Deede K | 6/10 | 5912 days | 32% |
| Philip Ryott | 9/10 | 5914 days | 37% |
| Dermot Bryne | 5/10 | 5927 days | 28% |
| Debs NZ | 4/10 | 5934 days | 24% |
| PatH | 8/10 | 5948 days | 36% |
| zoey1 | 7/10 | 6012 days | 34% |
| johanw | 9/10 | 6019 days | 37% |
| DustyLaptop | 7/10 | 6086 days | 34% |
| Conrad Duden | 1/10 | 6117 days | 14% |
| HelenPalmer | 8/10 | 6135 days | 36% |
| TraceyM | 8/10 | 6135 days | 36% |
| LizG | 9/10 | 6146 days | 37% |
| scottl | 8/10 | 6148 days | 36% |
| mikestep | 8/10 | 6148 days | 36% |
| stephen | 8/10 | 6149 days | 36% |
| Heide | 8/10 | 6151 days | 36% |
| Juergan | 6/10 | 6152 days | 32% |
| RichardA | 7/10 | 6155 days | 34% |
| CraigB | 7/10 | 6160 days | 34% |
| LauraN | 7/10 | 6165 days | 34% |
| Benzedi | 8/10 | 6166 days | 36% |
| Fred | 2/10 | 6171 days | 16% |
| Mary | 8/10 | 6172 days | 36% |
| RodW | 8/10 | 6182 days | 36% |
| PiaW | 6/10 | 6182 days | 32% |
| JoanneM | 9/10 | 6183 days | 37% |
| SebastianGermany1 | 8/10 | 6183 days | 36% |
| Paul | 6/10 | 6184 days | 32% |
| S | 6/10 | 6184 days | 32% |
| Frances | 6/10 | 6184 days | 32% |
| Katrina | 6/10 | 6184 days | 32% |
| Renee | 7/10 | 6188 days | 34% |
| Dyan Aitken | 6/10 | 6188 days | 32% |
| Jan | 9/10 | 6193 days | 37% |
| Carly | 5/10 | 6198 days | 28% |
| Dave | 8/10 | 6198 days | 36% |
| Franz | 10/10 | 6199 days | 37% |
| GingerPrince | 8/10 | 6206 days | 36% |
| Hans | 8/10 | 6212 days | 36% |
| Katarina | 8/10 | 6212 days | 36% |
| Michael | 9/10 | 6217 days | 37% |
| Rob | 9/10 | 6220 days | 37% |
| Vicky | 9/10 | 6220 days | 37% |
| Bernd | 6/10 | 6221 days | 32% |
| Helen | 8/10 | 6224 days | 36% |
| Jason | 7/10 | 6252 days | 34% |
| Groen | 8/10 | 6260 days | 36% |
| Lorna | 10/10 | 6311 days | 37% |
| Emilie | 10/10 | 6322 days | 37% |
| Paul | 7/10 | 6325 days | 34% |
| Donna | 7/10 | 6337 days | 34% |
| Vanessa | 7/10 | 6337 days | 34% |
| Louise | 9/10 | 6354 days | 37% |
| Mark Coffey | 8/10 | 6390 days | 36% |
| Bonny Doon | 6/10 | 6408 days | 32% |
| CollyBob | 8/10 | 6420 days | 36% |
| Ashlee Roberts | 10/10 | 6445 days | 37% |
| Toni Keown | 9/10 | 6503 days | 37% |
| David Wilson-Howarth | 8/10 | 6510 days | 36% |
| Lorraine Wallis | 5/10 | 6514 days | 28% |
| Chrysa Charitou | 8/10 | 6514 days | 36% |
| Teresa Wallis | 6/10 | 6514 days | 32% |
| Tom Ben | 8/10 | 6519 days | 36% |
| Rob Poels | 7/10 | 6525 days | 34% |
| Sabine Volley | 10/10 | 6531 days | 37% |
| Ria | 8/10 | 6535 days | 36% |
| Orla Hansen | 9/10 | 6540 days | 37% |
| Sanne | 10/10 | 6541 days | 37% |
| Volders | 5/10 | 6541 days | 28% |
| David Buckley | 9/10 | 6548 days | 37% |
| April | 8/10 | 6556 days | 36% |
| Stefanie | 7/10 | 6561 days | 34% |
| Bex | 5/10 | 6575 days | 28% |
| Jann Anderssen | 10/10 | 6588 days | 37% |
| Tim | 5/10 | 6588 days | 28% |
| Chris Gedda | 9/10 | 6622 days | 37% |
| caroline | 8/10 | 6633 days | 36% |
| Pete | 7/10 | 6637 days | 34% |
| Killerblow | 8/10 | 6645 days | 36% |
| ranker_43 | 9/10 | 6749 days | 37% |
| Jo | 10/10 | 6749 days | 37% |
| Andy Chapman | 6/10 | 6749 days | 32% |
| Lauren | 8/10 | 6854 days | 36% |
| Jackie | 6/10 | 6854 days | 32% |
| Alan | 9/10 | 6858 days | 37% |
| Billie | 2/10 | 6859 days | 16% |
| Nick | 4/10 | 6859 days | 24% |
| Sebastian | 7/10 | 6865 days | 34% |
| Hanneke | 8/10 | 6875 days | 36% |
| Magnus | 4/10 | 6877 days | 24% |
| Erika | 5/10 | 6877 days | 28% |
| Stevenson | 8/10 | 6882 days | 36% |
| Raul | 6/10 | 6882 days | 32% |
| Heather | 8/10 | 6884 days | 36% |
| Pam Rose | 9/10 | 6887 days | 37% |
| Renee | 7/10 | 6887 days | 34% |
| Fenke | 8/10 | 6889 days | 36% |
| Gay Ramsay | 8/10 | 6902 days | 36% |
| Drew Forrest | 3/10 | 6902 days | 20% |
| John Beirne | 8/10 | 6902 days | 36% |
| Jess | 8/10 | 6902 days | 36% |
| Mary | 5/10 | 6913 days | 28% |
| Mitch | 1/10 | 6913 days | 14% |
| Herman&Ineke | 9/10 | 6917 days | 37% |
| Jensen | 5/10 | 6918 days | 28% |
| Colin | 6/10 | 6922 days | 32% |
| Thea | 8/10 | 6926 days | 36% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs Thermal Pools & Spa experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.14% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 49 days. However the Hanmer Springs Thermal Pools & Spa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs Thermal Pools & Spa experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.12% |
| 200 | -4.14% |
| 201 | -4.16% |
| 202 | -4.18% |
| 203 | -4.20% |
| … | … |
Balancing Adjustment
4.49% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.