Kia ora, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs Thermal Pools & Spa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs Thermal Pools & Spa
Valid Reviews
286 Valid Reviews
The Hanmer Springs Thermal Pools & Spa experience has a total of 287 reviews. There are 286 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 286 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
14% |
| 9/10 | 59 |
|
21% |
| 8/10 | 89 |
|
31% |
| 7/10 | 42 |
|
15% |
| 6/10 | 26 |
|
9% |
| 5/10 | 17 |
|
6% |
| 4/10 | 6 |
|
2% |
| 3/10 | 3 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 2 |
|
1% |
77.52% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa valid reviews is 77.52% and is based on 286 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
255 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 286 valid reviews, the experience has 255 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 255 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 53 |
|
21% |
| 8/10 | 84 |
|
33% |
| 7/10 | 40 |
|
16% |
| 6/10 | 22 |
|
9% |
| 5/10 | 14 |
|
5% |
| 4/10 | 5 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
77.73% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa face-to-face reviews is 77.73% and is based on 255 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.52%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Holm | 8/10 | 3027 days | 100% |
| Wendy | 8/10 | 3310 days | 79% |
| Andi Teuber | 4/10 | 3320 days | 52% |
| Chloe Olsen | 8/10 | 3323 days | 78% |
| Jodi Halligan | 7/10 | 3326 days | 74% |
| Bernd Giermann | 9/10 | 3327 days | 79% |
| Bree Shaw | 8/10 | 3363 days | 75% |
| Romana Novotna | 9/10 | 3366 days | 76% |
| Lukas Trewel | 8/10 | 3391 days | 73% |
| Lena | 5/10 | 3399 days | 56% |
| Laura Leoekloek | 9/10 | 3399 days | 73% |
| Maire O'Grady | 8/10 | 3404 days | 72% |
| Claudia Klinge | 9/10 | 3406 days | 73% |
| Claire | 9/10 | 3413 days | 72% |
| Chris | 9/10 | 3427 days | 71% |
| Gavin Moffatt | 8/10 | 3618 days | 56% |
| Constantin Goldberg | 7/10 | 3624 days | 53% |
| Radim Halasz | 10/10 | 3637 days | 56% |
| Katerina Vobecka | 9/10 | 3637 days | 55% |
| Andre | 8/10 | 3645 days | 54% |
| Marco | 8/10 | 3650 days | 54% |
| Angharad Lloyd | 7/10 | 3654 days | 51% |
| Andrea Tabaka | 10/10 | 3659 days | 54% |
| Martina | 7/10 | 3679 days | 49% |
| Ivan Dupont | 10/10 | 3683 days | 53% |
| Lars Schuett | 8/10 | 3684 days | 51% |
| Lazarela | 10/10 | 3688 days | 52% |
| Sabine | 8/10 | 3716 days | 49% |
| Guilaine Durieux | 8/10 | 3717 days | 49% |
| Madita and Lisann | 7/10 | 3717 days | 46% |
| Brooklyn | 7/10 | 3748 days | 44% |
| Katie | 8/10 | 3976 days | 30% |
| Rachel S | 10/10 | 3976 days | 30% |
| Danica Vrsaljko | 9/10 | 3994 days | 29% |
| Markus Johannes | 8/10 | 3994 days | 28% |
| Leonie Jennings | 9/10 | 4041 days | 25% |
| Brynn Ostvik | 7/10 | 4055 days | 23% |
| Kane F | 6/10 | 4158 days | 14% |
| Stefanie | 8/10 | 4341 days | 3% |
| Jan-Peter Stripp | 8/10 | 4341 days | 3% |
| Stina Hultberg | 5/10 | 4377 days | 0% |
| Linus Larsson | 6/10 | 4379 days | 0% |
| Davina Teo | 8/10 | 4408 days | 38% |
| Nigel | 10/10 | 4408 days | 38% |
| Henry Thiel | 4/10 | 4413 days | 25% |
| Christina Habranke | 7/10 | 4413 days | 36% |
| Claire Lieval | 9/10 | 4420 days | 38% |
| Aurora Garcia | 9/10 | 4422 days | 38% |
| Ruben Garcia Raiuiro | 10/10 | 4422 days | 38% |
| Sarah Strong | 8/10 | 4425 days | 38% |
| Susser | 10/10 | 4425 days | 38% |
| Trish Saunders | 8/10 | 4425 days | 38% |
| Patrick | 7/10 | 4432 days | 36% |
| Emma | 8/10 | 4432 days | 38% |
| Steve Kaminski | 10/10 | 4434 days | 38% |
| Monique Browne | 10/10 | 4434 days | 38% |
| Steve Warren | 9/10 | 4524 days | 38% |
| hendrik king | 10/10 | 4646 days | 38% |
| Stefan | 7/10 | 4723 days | 36% |
| Bettina Fluhrer | 8/10 | 4723 days | 38% |
| Marie | 9/10 | 4723 days | 38% |
| Michael Nolan | 10/10 | 4738 days | 38% |
| Sharyn Crosby | 10/10 | 4738 days | 38% |
| Kevin Tranter | 7/10 | 4745 days | 36% |
| Guillot | 6/10 | 4745 days | 33% |
| Daniel Jezak | 9/10 | 4748 days | 38% |
| Enna Keet | 8/10 | 4750 days | 38% |
| Mathieu Brias | 9/10 | 4784 days | 38% |
| Lis Bon | 9/10 | 4797 days | 38% |
| Ingeborg Ruysscher | 10/10 | 4797 days | 38% |
| Sue Kieseker | 9/10 | 4813 days | 38% |
| Jason | 8/10 | 4815 days | 38% |
| Stefan and Brigit and Janek | 10/10 | 4820 days | 38% |
| Jackie and Brian | 8/10 | 4820 days | 38% |
| gareth williams | 5/10 | 4919 days | 29% |
| sandytemp22 | 10/10 | 5072 days | 38% |
| Sander Heike | 8/10 | 5075 days | 38% |
| Vlutters | 7/10 | 5108 days | 36% |
| Brasier | 8/10 | 5109 days | 38% |
| Josef | 8/10 | 5113 days | 38% |
| Bottoms | 9/10 | 5113 days | 38% |
| Cole | 9/10 | 5114 days | 38% |
| John & Ray Calder | 6/10 | 5115 days | 33% |
| D Collier | 10/10 | 5116 days | 38% |
| Gerrit & Martina | 9/10 | 5117 days | 38% |
| Marco Scheiber | 6/10 | 5126 days | 33% |
| Andy & Lynnie Nevin | 7/10 | 5126 days | 36% |
| Kurt & Noemi Buhler | 9/10 | 5127 days | 38% |
| Jessica Lane | 8/10 | 5129 days | 38% |
| Dave McLeish | 8/10 | 5130 days | 38% |
| Johan | 9/10 | 5130 days | 38% |
| Katie K | 7/10 | 5141 days | 36% |
| Sally Rawson | 8/10 | 5143 days | 38% |
| Fred Saunders | 10/10 | 5158 days | 38% |
| JEB | 7/10 | 5163 days | 36% |
| Rene Rypkema | 8/10 | 5177 days | 38% |
| Kai | 10/10 | 5200 days | 38% |
| Steve Eley | 9/10 | 5203 days | 38% |
| Anna Bret | 6/10 | 5203 days | 33% |
| Jaime Castells | 6/10 | 5203 days | 33% |
| John & Vicki | 8/10 | 5210 days | 38% |
| Sue | 9/10 | 5210 days | 38% |
| kirribilliangel | 3/10 | 5316 days | 21% |
| Stephen Hunt | 7/10 | 5434 days | 36% |
| Edward Marhi | 9/10 | 5435 days | 38% |
| Weez18 | 6/10 | 5438 days | 33% |
| Brian & Di | 9/10 | 5451 days | 38% |
| Kendall | 9/10 | 5452 days | 38% |
| Ilse & Thys | 7/10 | 5452 days | 36% |
| Gronewold Harm-Dierchs | 10/10 | 5453 days | 38% |
| Richard Gallichan | 5/10 | 5456 days | 29% |
| Pfleidere | 8/10 | 5456 days | 38% |
| Wayne Forrow | 8/10 | 5459 days | 38% |
| Janey Chamberlain | 9/10 | 5460 days | 38% |
| Keely & Mark Haynes | 7/10 | 5462 days | 36% |
| Svea Sauter | 9/10 | 5462 days | 38% |
| Chris & Anne Pearson | 7/10 | 5463 days | 36% |
| Jeff and Carey Brown | 10/10 | 5468 days | 38% |
| Katie Mitchell | 10/10 | 5469 days | 38% |
| Gert Vogelaers | 7/10 | 5472 days | 36% |
| Victoria Purver | 9/10 | 5472 days | 38% |
| Malin Emanuelsson | 4/10 | 5472 days | 25% |
| Steve Pearce | 8/10 | 5473 days | 38% |
| Hadleigh | 8/10 | 5474 days | 38% |
| Mark | 9/10 | 5476 days | 38% |
| Mark Irwin | 8/10 | 5480 days | 38% |
| Andrew van der Peet | 7/10 | 5481 days | 36% |
| Horton Fawkes | 10/10 | 5488 days | 38% |
| Jason Hernandez | 9/10 | 5490 days | 38% |
| D Hoekstra | 10/10 | 5492 days | 38% |
| Ellen Thompson | 6/10 | 5492 days | 33% |
| Bas Geerts | 9/10 | 5497 days | 38% |
| mercadezz | 5/10 | 5528 days | 29% |
| kristy | 9/10 | 5620 days | 38% |
| penz | 6/10 | 5712 days | 33% |
| Gunther | 10/10 | 5747 days | 38% |
| Angela | 9/10 | 5755 days | 38% |
| Stephan Imartina | 8/10 | 5769 days | 38% |
| Jane and Dave | 5/10 | 5770 days | 29% |
| June | 8/10 | 5803 days | 38% |
| Jesper Sch | 9/10 | 5816 days | 38% |
| barry_w_nz | 10/10 | 5835 days | 38% |
| Luisa | 10/10 | 5835 days | 38% |
| Dutertre Annaboue | 7/10 | 5835 days | 36% |
| Stanna | 8/10 | 5835 days | 38% |
| Zara Leyden | 10/10 | 5836 days | 38% |
| Colin Daniels | 8/10 | 5836 days | 38% |
| Ashley Arnold | 8/10 | 5838 days | 38% |
| Gary Haas | 9/10 | 5841 days | 38% |
| R Traber | 8/10 | 5841 days | 38% |
| Faurack | 8/10 | 5841 days | 38% |
| Helen B | 7/10 | 5844 days | 36% |
| Robert Trostle | 7/10 | 5847 days | 36% |
| Brenda Brelinski | 8/10 | 5856 days | 38% |
| Karin | 8/10 | 5858 days | 38% |
| Nadine Schaee | 7/10 | 5859 days | 36% |
| Carl Diehl | 3/10 | 5860 days | 21% |
| Keith Maplestone | 7/10 | 5861 days | 36% |
| Uwe Rieper | 9/10 | 5861 days | 38% |
| Marie Jack | 5/10 | 5861 days | 29% |
| Pete Hallam | 10/10 | 5861 days | 38% |
| nigelwaterhouse | 9/10 | 5862 days | 38% |
| W David R Thomas | 9/10 | 5867 days | 38% |
| Catherine Clavel | 10/10 | 5871 days | 38% |
| John Borneman | 10/10 | 5879 days | 38% |
| Ralf Genthe | 8/10 | 5879 days | 38% |
| Heino keyssler | 10/10 | 5882 days | 38% |
| Florian Knoepfel | 8/10 | 5882 days | 38% |
| Astrio Gregersen | 9/10 | 5891 days | 38% |
| stafanie_norman | 9/10 | 5908 days | 38% |
| warrenp | 5/10 | 5909 days | 29% |
| asselman | 6/10 | 5909 days | 33% |
| carmenk | 8/10 | 5910 days | 38% |
| Marons | 8/10 | 5913 days | 38% |
| Poole | 8/10 | 5926 days | 38% |
| Douglas Beresford | 8/10 | 5926 days | 38% |
| mdarras | 8/10 | 5928 days | 38% |
| Laura McDaniel | 8/10 | 5932 days | 38% |
| Ines O'Sullivan | 7/10 | 5932 days | 36% |
| Deede K | 6/10 | 5932 days | 33% |
| Philip Ryott | 9/10 | 5934 days | 38% |
| Dermot Bryne | 5/10 | 5947 days | 29% |
| Debs NZ | 4/10 | 5954 days | 25% |
| PatH | 8/10 | 5968 days | 38% |
| zoey1 | 7/10 | 6033 days | 36% |
| johanw | 9/10 | 6040 days | 38% |
| DustyLaptop | 7/10 | 6107 days | 36% |
| Conrad Duden | 1/10 | 6138 days | 16% |
| HelenPalmer | 8/10 | 6156 days | 38% |
| TraceyM | 8/10 | 6156 days | 38% |
| LizG | 9/10 | 6166 days | 38% |
| scottl | 8/10 | 6168 days | 38% |
| mikestep | 8/10 | 6168 days | 38% |
| stephen | 8/10 | 6169 days | 38% |
| Heide | 8/10 | 6171 days | 38% |
| Juergan | 6/10 | 6172 days | 33% |
| RichardA | 7/10 | 6175 days | 36% |
| CraigB | 7/10 | 6180 days | 36% |
| LauraN | 7/10 | 6185 days | 36% |
| Benzedi | 8/10 | 6186 days | 38% |
| Fred | 2/10 | 6191 days | 17% |
| Mary | 8/10 | 6192 days | 38% |
| RodW | 8/10 | 6202 days | 38% |
| PiaW | 6/10 | 6202 days | 33% |
| JoanneM | 9/10 | 6203 days | 38% |
| SebastianGermany1 | 8/10 | 6203 days | 38% |
| Paul | 6/10 | 6204 days | 33% |
| S | 6/10 | 6204 days | 33% |
| Frances | 6/10 | 6204 days | 33% |
| Katrina | 6/10 | 6204 days | 33% |
| Renee | 7/10 | 6208 days | 36% |
| Dyan Aitken | 6/10 | 6208 days | 33% |
| Jan | 9/10 | 6213 days | 38% |
| Carly | 5/10 | 6218 days | 29% |
| Dave | 8/10 | 6218 days | 38% |
| Franz | 10/10 | 6219 days | 38% |
| GingerPrince | 8/10 | 6226 days | 38% |
| Hans | 8/10 | 6232 days | 38% |
| Katarina | 8/10 | 6232 days | 38% |
| Michael | 9/10 | 6237 days | 38% |
| Rob | 9/10 | 6240 days | 38% |
| Vicky | 9/10 | 6240 days | 38% |
| Bernd | 6/10 | 6241 days | 33% |
| Helen | 8/10 | 6244 days | 38% |
| Jason | 7/10 | 6272 days | 36% |
| Groen | 8/10 | 6280 days | 38% |
| Lorna | 10/10 | 6331 days | 38% |
| Emilie | 10/10 | 6342 days | 38% |
| Paul | 7/10 | 6345 days | 36% |
| Donna | 7/10 | 6357 days | 36% |
| Vanessa | 7/10 | 6357 days | 36% |
| Louise | 9/10 | 6374 days | 38% |
| Mark Coffey | 8/10 | 6411 days | 38% |
| Bonny Doon | 6/10 | 6429 days | 33% |
| CollyBob | 8/10 | 6440 days | 38% |
| Ashlee Roberts | 10/10 | 6465 days | 38% |
| Toni Keown | 9/10 | 6523 days | 38% |
| David Wilson-Howarth | 8/10 | 6530 days | 38% |
| Lorraine Wallis | 5/10 | 6534 days | 29% |
| Chrysa Charitou | 8/10 | 6534 days | 38% |
| Teresa Wallis | 6/10 | 6534 days | 33% |
| Tom Ben | 8/10 | 6539 days | 38% |
| Rob Poels | 7/10 | 6545 days | 36% |
| Sabine Volley | 10/10 | 6551 days | 38% |
| Ria | 8/10 | 6555 days | 38% |
| Orla Hansen | 9/10 | 6560 days | 38% |
| Sanne | 10/10 | 6561 days | 38% |
| Volders | 5/10 | 6561 days | 29% |
| David Buckley | 9/10 | 6568 days | 38% |
| April | 8/10 | 6577 days | 38% |
| Stefanie | 7/10 | 6581 days | 36% |
| Bex | 5/10 | 6595 days | 29% |
| Jann Anderssen | 10/10 | 6608 days | 38% |
| Tim | 5/10 | 6608 days | 29% |
| Chris Gedda | 9/10 | 6642 days | 38% |
| caroline | 8/10 | 6653 days | 38% |
| Pete | 7/10 | 6657 days | 36% |
| Killerblow | 8/10 | 6665 days | 38% |
| ranker_43 | 9/10 | 6770 days | 38% |
| Jo | 10/10 | 6770 days | 38% |
| Andy Chapman | 6/10 | 6770 days | 33% |
| Lauren | 8/10 | 6875 days | 38% |
| Jackie | 6/10 | 6875 days | 33% |
| Alan | 9/10 | 6879 days | 38% |
| Billie | 2/10 | 6880 days | 17% |
| Nick | 4/10 | 6880 days | 25% |
| Sebastian | 7/10 | 6886 days | 36% |
| Hanneke | 8/10 | 6896 days | 38% |
| Magnus | 4/10 | 6898 days | 25% |
| Erika | 5/10 | 6898 days | 29% |
| Stevenson | 8/10 | 6903 days | 38% |
| Raul | 6/10 | 6903 days | 33% |
| Heather | 8/10 | 6905 days | 38% |
| Pam Rose | 9/10 | 6908 days | 38% |
| Renee | 7/10 | 6908 days | 36% |
| Fenke | 8/10 | 6910 days | 38% |
| Gay Ramsay | 8/10 | 6922 days | 38% |
| Drew Forrest | 3/10 | 6922 days | 21% |
| John Beirne | 8/10 | 6922 days | 38% |
| Jess | 8/10 | 6922 days | 38% |
| Mary | 5/10 | 6933 days | 29% |
| Mitch | 1/10 | 6933 days | 16% |
| Herman&Ineke | 9/10 | 6937 days | 38% |
| Jensen | 5/10 | 6938 days | 29% |
| Colin | 6/10 | 6942 days | 33% |
| Thea | 8/10 | 6946 days | 38% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs Thermal Pools & Spa experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.15% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 53 days. However the Hanmer Springs Thermal Pools & Spa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs Thermal Pools & Spa experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.08% |
| 198 | -4.10% |
| 199 | -4.13% |
| 200 | -4.15% |
| 201 | -4.17% |
| 202 | -4.19% |
| 203 | -4.21% |
| … | … |
Balancing Adjustment
4.50% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.