G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs Thermal Pools & Spa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs Thermal Pools & Spa
Valid Reviews
286 Valid Reviews
The Hanmer Springs Thermal Pools & Spa experience has a total of 287 reviews. There are 286 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 286 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
14% |
| 9/10 | 59 |
|
21% |
| 8/10 | 89 |
|
31% |
| 7/10 | 42 |
|
15% |
| 6/10 | 26 |
|
9% |
| 5/10 | 17 |
|
6% |
| 4/10 | 6 |
|
2% |
| 3/10 | 3 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 2 |
|
1% |
77.52% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa valid reviews is 77.52% and is based on 286 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
255 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 286 valid reviews, the experience has 255 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 255 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 53 |
|
21% |
| 8/10 | 84 |
|
33% |
| 7/10 | 40 |
|
16% |
| 6/10 | 22 |
|
9% |
| 5/10 | 14 |
|
5% |
| 4/10 | 5 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
77.73% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa face-to-face reviews is 77.73% and is based on 255 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.55%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Holm | 8/10 | 2986 days | 100% |
| Wendy | 8/10 | 3269 days | 80% |
| Andi Teuber | 4/10 | 3279 days | 53% |
| Chloe Olsen | 8/10 | 3282 days | 79% |
| Jodi Halligan | 7/10 | 3285 days | 75% |
| Bernd Giermann | 9/10 | 3286 days | 79% |
| Bree Shaw | 8/10 | 3322 days | 76% |
| Romana Novotna | 9/10 | 3325 days | 76% |
| Lukas Trewel | 8/10 | 3350 days | 74% |
| Lena | 5/10 | 3358 days | 57% |
| Laura Leoekloek | 9/10 | 3358 days | 74% |
| Maire O'Grady | 8/10 | 3363 days | 73% |
| Claudia Klinge | 9/10 | 3365 days | 74% |
| Claire | 9/10 | 3372 days | 73% |
| Chris | 9/10 | 3387 days | 72% |
| Gavin Moffatt | 8/10 | 3577 days | 58% |
| Constantin Goldberg | 7/10 | 3583 days | 54% |
| Radim Halasz | 10/10 | 3596 days | 57% |
| Katerina Vobecka | 9/10 | 3596 days | 57% |
| Andre | 8/10 | 3604 days | 56% |
| Marco | 8/10 | 3609 days | 55% |
| Angharad Lloyd | 7/10 | 3613 days | 52% |
| Andrea Tabaka | 10/10 | 3618 days | 56% |
| Martina | 7/10 | 3638 days | 51% |
| Ivan Dupont | 10/10 | 3642 days | 54% |
| Lars Schuett | 8/10 | 3643 days | 53% |
| Lazarela | 10/10 | 3647 days | 54% |
| Sabine | 8/10 | 3675 days | 51% |
| Guilaine Durieux | 8/10 | 3676 days | 50% |
| Madita and Lisann | 7/10 | 3676 days | 48% |
| Brooklyn | 7/10 | 3707 days | 46% |
| Katie | 8/10 | 3936 days | 32% |
| Rachel S | 10/10 | 3936 days | 32% |
| Danica Vrsaljko | 9/10 | 3953 days | 31% |
| Markus Johannes | 8/10 | 3953 days | 31% |
| Leonie Jennings | 9/10 | 4000 days | 27% |
| Brynn Ostvik | 7/10 | 4014 days | 25% |
| Kane F | 6/10 | 4118 days | 16% |
| Stefanie | 8/10 | 4300 days | 6% |
| Jan-Peter Stripp | 8/10 | 4300 days | 6% |
| Stina Hultberg | 5/10 | 4336 days | 2% |
| Linus Larsson | 6/10 | 4338 days | 3% |
| Davina Teo | 8/10 | 4367 days | 1% |
| Nigel | 10/10 | 4367 days | 1% |
| Henry Thiel | 4/10 | 4372 days | 0% |
| Christina Habranke | 7/10 | 4372 days | 0% |
| Claire Lieval | 9/10 | 4379 days | 0% |
| Aurora Garcia | 9/10 | 4381 days | 37% |
| Ruben Garcia Raiuiro | 10/10 | 4381 days | 37% |
| Sarah Strong | 8/10 | 4384 days | 37% |
| Susser | 10/10 | 4384 days | 37% |
| Trish Saunders | 8/10 | 4384 days | 37% |
| Patrick | 7/10 | 4391 days | 35% |
| Emma | 8/10 | 4391 days | 37% |
| Steve Kaminski | 10/10 | 4393 days | 37% |
| Monique Browne | 10/10 | 4393 days | 37% |
| Steve Warren | 9/10 | 4483 days | 37% |
| hendrik king | 10/10 | 4605 days | 37% |
| Stefan | 7/10 | 4682 days | 35% |
| Bettina Fluhrer | 8/10 | 4682 days | 37% |
| Marie | 9/10 | 4682 days | 37% |
| Michael Nolan | 10/10 | 4697 days | 37% |
| Sharyn Crosby | 10/10 | 4697 days | 37% |
| Kevin Tranter | 7/10 | 4704 days | 35% |
| Guillot | 6/10 | 4704 days | 32% |
| Daniel Jezak | 9/10 | 4707 days | 37% |
| Enna Keet | 8/10 | 4709 days | 37% |
| Mathieu Brias | 9/10 | 4743 days | 37% |
| Lis Bon | 9/10 | 4756 days | 37% |
| Ingeborg Ruysscher | 10/10 | 4756 days | 37% |
| Sue Kieseker | 9/10 | 4772 days | 37% |
| Jason | 8/10 | 4774 days | 37% |
| Stefan and Brigit and Janek | 10/10 | 4779 days | 37% |
| Jackie and Brian | 8/10 | 4779 days | 37% |
| gareth williams | 5/10 | 4878 days | 28% |
| sandytemp22 | 10/10 | 5031 days | 37% |
| Sander Heike | 8/10 | 5034 days | 37% |
| Vlutters | 7/10 | 5067 days | 35% |
| Brasier | 8/10 | 5068 days | 37% |
| Josef | 8/10 | 5072 days | 37% |
| Bottoms | 9/10 | 5072 days | 37% |
| Cole | 9/10 | 5073 days | 37% |
| John & Ray Calder | 6/10 | 5074 days | 32% |
| D Collier | 10/10 | 5075 days | 37% |
| Gerrit & Martina | 9/10 | 5076 days | 37% |
| Marco Scheiber | 6/10 | 5085 days | 32% |
| Andy & Lynnie Nevin | 7/10 | 5085 days | 35% |
| Kurt & Noemi Buhler | 9/10 | 5086 days | 37% |
| Jessica Lane | 8/10 | 5088 days | 37% |
| Dave McLeish | 8/10 | 5089 days | 37% |
| Johan | 9/10 | 5089 days | 37% |
| Katie K | 7/10 | 5100 days | 35% |
| Sally Rawson | 8/10 | 5102 days | 37% |
| Fred Saunders | 10/10 | 5117 days | 37% |
| JEB | 7/10 | 5122 days | 35% |
| Rene Rypkema | 8/10 | 5136 days | 37% |
| Kai | 10/10 | 5159 days | 37% |
| Steve Eley | 9/10 | 5162 days | 37% |
| Anna Bret | 6/10 | 5162 days | 32% |
| Jaime Castells | 6/10 | 5162 days | 32% |
| John & Vicki | 8/10 | 5169 days | 37% |
| Sue | 9/10 | 5169 days | 37% |
| kirribilliangel | 3/10 | 5275 days | 20% |
| Stephen Hunt | 7/10 | 5393 days | 35% |
| Edward Marhi | 9/10 | 5394 days | 37% |
| Weez18 | 6/10 | 5397 days | 32% |
| Brian & Di | 9/10 | 5410 days | 37% |
| Kendall | 9/10 | 5411 days | 37% |
| Ilse & Thys | 7/10 | 5411 days | 35% |
| Gronewold Harm-Dierchs | 10/10 | 5412 days | 37% |
| Richard Gallichan | 5/10 | 5415 days | 28% |
| Pfleidere | 8/10 | 5415 days | 37% |
| Wayne Forrow | 8/10 | 5418 days | 37% |
| Janey Chamberlain | 9/10 | 5419 days | 37% |
| Keely & Mark Haynes | 7/10 | 5421 days | 35% |
| Svea Sauter | 9/10 | 5421 days | 37% |
| Chris & Anne Pearson | 7/10 | 5422 days | 35% |
| Jeff and Carey Brown | 10/10 | 5427 days | 37% |
| Katie Mitchell | 10/10 | 5428 days | 37% |
| Gert Vogelaers | 7/10 | 5431 days | 35% |
| Victoria Purver | 9/10 | 5431 days | 37% |
| Malin Emanuelsson | 4/10 | 5431 days | 24% |
| Steve Pearce | 8/10 | 5432 days | 37% |
| Hadleigh | 8/10 | 5433 days | 37% |
| Mark | 9/10 | 5435 days | 37% |
| Mark Irwin | 8/10 | 5439 days | 37% |
| Andrew van der Peet | 7/10 | 5440 days | 35% |
| Horton Fawkes | 10/10 | 5447 days | 37% |
| Jason Hernandez | 9/10 | 5449 days | 37% |
| D Hoekstra | 10/10 | 5451 days | 37% |
| Ellen Thompson | 6/10 | 5451 days | 32% |
| Bas Geerts | 9/10 | 5456 days | 37% |
| mercadezz | 5/10 | 5487 days | 28% |
| kristy | 9/10 | 5579 days | 37% |
| penz | 6/10 | 5671 days | 32% |
| Gunther | 10/10 | 5706 days | 37% |
| Angela | 9/10 | 5714 days | 37% |
| Stephan Imartina | 8/10 | 5728 days | 37% |
| Jane and Dave | 5/10 | 5729 days | 28% |
| June | 8/10 | 5762 days | 37% |
| Jesper Sch | 9/10 | 5775 days | 37% |
| barry_w_nz | 10/10 | 5794 days | 37% |
| Luisa | 10/10 | 5794 days | 37% |
| Dutertre Annaboue | 7/10 | 5794 days | 35% |
| Stanna | 8/10 | 5794 days | 37% |
| Zara Leyden | 10/10 | 5795 days | 37% |
| Colin Daniels | 8/10 | 5795 days | 37% |
| Ashley Arnold | 8/10 | 5797 days | 37% |
| Gary Haas | 9/10 | 5800 days | 37% |
| R Traber | 8/10 | 5800 days | 37% |
| Faurack | 8/10 | 5800 days | 37% |
| Helen B | 7/10 | 5803 days | 35% |
| Robert Trostle | 7/10 | 5806 days | 35% |
| Brenda Brelinski | 8/10 | 5815 days | 37% |
| Karin | 8/10 | 5817 days | 37% |
| Nadine Schaee | 7/10 | 5818 days | 35% |
| Carl Diehl | 3/10 | 5819 days | 20% |
| Keith Maplestone | 7/10 | 5820 days | 35% |
| Uwe Rieper | 9/10 | 5820 days | 37% |
| Marie Jack | 5/10 | 5820 days | 28% |
| Pete Hallam | 10/10 | 5820 days | 37% |
| nigelwaterhouse | 9/10 | 5821 days | 37% |
| W David R Thomas | 9/10 | 5826 days | 37% |
| Catherine Clavel | 10/10 | 5830 days | 37% |
| John Borneman | 10/10 | 5838 days | 37% |
| Ralf Genthe | 8/10 | 5838 days | 37% |
| Heino keyssler | 10/10 | 5841 days | 37% |
| Florian Knoepfel | 8/10 | 5841 days | 37% |
| Astrio Gregersen | 9/10 | 5850 days | 37% |
| stafanie_norman | 9/10 | 5867 days | 37% |
| warrenp | 5/10 | 5868 days | 28% |
| asselman | 6/10 | 5868 days | 32% |
| carmenk | 8/10 | 5869 days | 37% |
| Marons | 8/10 | 5872 days | 37% |
| Poole | 8/10 | 5885 days | 37% |
| Douglas Beresford | 8/10 | 5885 days | 37% |
| mdarras | 8/10 | 5887 days | 37% |
| Laura McDaniel | 8/10 | 5891 days | 37% |
| Ines O'Sullivan | 7/10 | 5891 days | 35% |
| Deede K | 6/10 | 5891 days | 32% |
| Philip Ryott | 9/10 | 5893 days | 37% |
| Dermot Bryne | 5/10 | 5906 days | 28% |
| Debs NZ | 4/10 | 5913 days | 24% |
| PatH | 8/10 | 5927 days | 37% |
| zoey1 | 7/10 | 5992 days | 35% |
| johanw | 9/10 | 5999 days | 37% |
| DustyLaptop | 7/10 | 6066 days | 35% |
| Conrad Duden | 1/10 | 6097 days | 15% |
| HelenPalmer | 8/10 | 6115 days | 37% |
| TraceyM | 8/10 | 6115 days | 37% |
| LizG | 9/10 | 6125 days | 37% |
| scottl | 8/10 | 6127 days | 37% |
| mikestep | 8/10 | 6127 days | 37% |
| stephen | 8/10 | 6129 days | 37% |
| Heide | 8/10 | 6130 days | 37% |
| Juergan | 6/10 | 6131 days | 32% |
| RichardA | 7/10 | 6134 days | 35% |
| CraigB | 7/10 | 6139 days | 35% |
| LauraN | 7/10 | 6144 days | 35% |
| Benzedi | 8/10 | 6145 days | 37% |
| Fred | 2/10 | 6151 days | 17% |
| Mary | 8/10 | 6151 days | 37% |
| RodW | 8/10 | 6161 days | 37% |
| PiaW | 6/10 | 6161 days | 32% |
| JoanneM | 9/10 | 6162 days | 37% |
| SebastianGermany1 | 8/10 | 6162 days | 37% |
| Paul | 6/10 | 6164 days | 32% |
| S | 6/10 | 6164 days | 32% |
| Frances | 6/10 | 6164 days | 32% |
| Katrina | 6/10 | 6164 days | 32% |
| Renee | 7/10 | 6167 days | 35% |
| Dyan Aitken | 6/10 | 6168 days | 32% |
| Jan | 9/10 | 6172 days | 37% |
| Carly | 5/10 | 6178 days | 28% |
| Dave | 8/10 | 6178 days | 37% |
| Franz | 10/10 | 6178 days | 37% |
| GingerPrince | 8/10 | 6185 days | 37% |
| Hans | 8/10 | 6192 days | 37% |
| Katarina | 8/10 | 6192 days | 37% |
| Michael | 9/10 | 6196 days | 37% |
| Rob | 9/10 | 6199 days | 37% |
| Vicky | 9/10 | 6200 days | 37% |
| Bernd | 6/10 | 6200 days | 32% |
| Helen | 8/10 | 6204 days | 37% |
| Jason | 7/10 | 6231 days | 35% |
| Groen | 8/10 | 6240 days | 37% |
| Lorna | 10/10 | 6291 days | 37% |
| Emilie | 10/10 | 6302 days | 37% |
| Paul | 7/10 | 6305 days | 35% |
| Donna | 7/10 | 6316 days | 35% |
| Vanessa | 7/10 | 6317 days | 35% |
| Louise | 9/10 | 6334 days | 37% |
| Mark Coffey | 8/10 | 6370 days | 37% |
| Bonny Doon | 6/10 | 6388 days | 32% |
| CollyBob | 8/10 | 6400 days | 37% |
| Ashlee Roberts | 10/10 | 6424 days | 37% |
| Toni Keown | 9/10 | 6482 days | 37% |
| David Wilson-Howarth | 8/10 | 6490 days | 37% |
| Lorraine Wallis | 5/10 | 6493 days | 28% |
| Chrysa Charitou | 8/10 | 6493 days | 37% |
| Teresa Wallis | 6/10 | 6493 days | 32% |
| Tom Ben | 8/10 | 6498 days | 37% |
| Rob Poels | 7/10 | 6504 days | 35% |
| Sabine Volley | 10/10 | 6510 days | 37% |
| Ria | 8/10 | 6514 days | 37% |
| Orla Hansen | 9/10 | 6519 days | 37% |
| Sanne | 10/10 | 6520 days | 37% |
| Volders | 5/10 | 6520 days | 28% |
| David Buckley | 9/10 | 6527 days | 37% |
| April | 8/10 | 6536 days | 37% |
| Stefanie | 7/10 | 6540 days | 35% |
| Bex | 5/10 | 6554 days | 28% |
| Jann Anderssen | 10/10 | 6567 days | 37% |
| Tim | 5/10 | 6567 days | 28% |
| Chris Gedda | 9/10 | 6601 days | 37% |
| caroline | 8/10 | 6612 days | 37% |
| Pete | 7/10 | 6616 days | 35% |
| Killerblow | 8/10 | 6625 days | 37% |
| ranker_43 | 9/10 | 6729 days | 37% |
| Jo | 10/10 | 6729 days | 37% |
| Andy Chapman | 6/10 | 6729 days | 32% |
| Lauren | 8/10 | 6834 days | 37% |
| Jackie | 6/10 | 6834 days | 32% |
| Alan | 9/10 | 6838 days | 37% |
| Billie | 2/10 | 6839 days | 17% |
| Nick | 4/10 | 6839 days | 24% |
| Sebastian | 7/10 | 6845 days | 35% |
| Hanneke | 8/10 | 6855 days | 37% |
| Magnus | 4/10 | 6857 days | 24% |
| Erika | 5/10 | 6857 days | 28% |
| Stevenson | 8/10 | 6862 days | 37% |
| Raul | 6/10 | 6862 days | 32% |
| Heather | 8/10 | 6864 days | 37% |
| Pam Rose | 9/10 | 6867 days | 37% |
| Renee | 7/10 | 6867 days | 35% |
| Fenke | 8/10 | 6869 days | 37% |
| Gay Ramsay | 8/10 | 6881 days | 37% |
| Drew Forrest | 3/10 | 6881 days | 20% |
| John Beirne | 8/10 | 6881 days | 37% |
| Jess | 8/10 | 6881 days | 37% |
| Mary | 5/10 | 6892 days | 28% |
| Mitch | 1/10 | 6892 days | 15% |
| Herman&Ineke | 9/10 | 6896 days | 37% |
| Jensen | 5/10 | 6897 days | 28% |
| Colin | 6/10 | 6901 days | 32% |
| Thea | 8/10 | 6905 days | 37% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs Thermal Pools & Spa experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 43 days. However the Hanmer Springs Thermal Pools & Spa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs Thermal Pools & Spa experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
4.46% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.