Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs Thermal Pools & Spa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Hanmer Springs Thermal Pools & Spa
Valid Reviews
286 Valid Reviews
The Hanmer Springs Thermal Pools & Spa experience has a total of 287 reviews. There are 286 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 286 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
14% |
| 9/10 | 59 |
|
21% |
| 8/10 | 89 |
|
31% |
| 7/10 | 42 |
|
15% |
| 6/10 | 26 |
|
9% |
| 5/10 | 17 |
|
6% |
| 4/10 | 6 |
|
2% |
| 3/10 | 3 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 2 |
|
1% |
77.52% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa valid reviews is 77.52% and is based on 286 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
255 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 286 valid reviews, the experience has 255 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 255 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 53 |
|
21% |
| 8/10 | 84 |
|
33% |
| 7/10 | 40 |
|
16% |
| 6/10 | 22 |
|
9% |
| 5/10 | 14 |
|
5% |
| 4/10 | 5 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
77.73% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa face-to-face reviews is 77.73% and is based on 255 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.39%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Holm | 8/10 | 2706 days | 100% |
| Wendy | 8/10 | 2989 days | 83% |
| Andi Teuber | 4/10 | 2999 days | 53% |
| Chloe Olsen | 8/10 | 3002 days | 82% |
| Jodi Halligan | 7/10 | 3005 days | 77% |
| Bernd Giermann | 9/10 | 3006 days | 82% |
| Bree Shaw | 8/10 | 3042 days | 79% |
| Romana Novotna | 9/10 | 3045 days | 80% |
| Lukas Trewel | 8/10 | 3070 days | 78% |
| Lena | 5/10 | 3078 days | 59% |
| Laura Leoekloek | 9/10 | 3078 days | 78% |
| Maire O'Grady | 8/10 | 3083 days | 77% |
| Claudia Klinge | 9/10 | 3085 days | 77% |
| Claire | 9/10 | 3092 days | 77% |
| Chris | 9/10 | 3107 days | 76% |
| Gavin Moffatt | 8/10 | 3297 days | 63% |
| Constantin Goldberg | 7/10 | 3303 days | 60% |
| Radim Halasz | 10/10 | 3316 days | 64% |
| Katerina Vobecka | 9/10 | 3316 days | 63% |
| Andre | 8/10 | 3324 days | 62% |
| Marco | 8/10 | 3329 days | 61% |
| Angharad Lloyd | 7/10 | 3333 days | 58% |
| Andrea Tabaka | 10/10 | 3338 days | 62% |
| Martina | 7/10 | 3358 days | 57% |
| Ivan Dupont | 10/10 | 3362 days | 61% |
| Lars Schuett | 8/10 | 3363 days | 59% |
| Lazarela | 10/10 | 3367 days | 60% |
| Sabine | 8/10 | 3395 days | 57% |
| Guilaine Durieux | 8/10 | 3396 days | 57% |
| Madita and Lisann | 7/10 | 3396 days | 54% |
| Brooklyn | 7/10 | 3427 days | 52% |
| Katie | 8/10 | 3656 days | 41% |
| Rachel S | 10/10 | 3656 days | 42% |
| Danica Vrsaljko | 9/10 | 3673 days | 41% |
| Markus Johannes | 8/10 | 3673 days | 40% |
| Leonie Jennings | 9/10 | 3720 days | 38% |
| Brynn Ostvik | 7/10 | 3734 days | 34% |
| Kane F | 6/10 | 3838 days | 26% |
| Stefanie | 8/10 | 4020 days | 19% |
| Jan-Peter Stripp | 8/10 | 4020 days | 19% |
| Stina Hultberg | 5/10 | 4056 days | 12% |
| Linus Larsson | 6/10 | 4058 days | 14% |
| Davina Teo | 8/10 | 4087 days | 15% |
| Nigel | 10/10 | 4087 days | 15% |
| Henry Thiel | 4/10 | 4092 days | 8% |
| Christina Habranke | 7/10 | 4092 days | 13% |
| Claire Lieval | 9/10 | 4099 days | 14% |
| Aurora Garcia | 9/10 | 4101 days | 14% |
| Ruben Garcia Raiuiro | 10/10 | 4101 days | 14% |
| Sarah Strong | 8/10 | 4104 days | 14% |
| Susser | 10/10 | 4104 days | 14% |
| Trish Saunders | 8/10 | 4104 days | 14% |
| Patrick | 7/10 | 4111 days | 12% |
| Emma | 8/10 | 4111 days | 13% |
| Steve Kaminski | 10/10 | 4113 days | 13% |
| Monique Browne | 10/10 | 4113 days | 13% |
| Steve Warren | 9/10 | 4203 days | 8% |
| hendrik king | 10/10 | 4325 days | 0% |
| Stefan | 7/10 | 4402 days | 27% |
| Bettina Fluhrer | 8/10 | 4402 days | 28% |
| Marie | 9/10 | 4402 days | 28% |
| Michael Nolan | 10/10 | 4417 days | 29% |
| Sharyn Crosby | 10/10 | 4417 days | 29% |
| Kevin Tranter | 7/10 | 4424 days | 27% |
| Guillot | 6/10 | 4424 days | 24% |
| Daniel Jezak | 9/10 | 4427 days | 28% |
| Enna Keet | 8/10 | 4429 days | 28% |
| Mathieu Brias | 9/10 | 4463 days | 28% |
| Lis Bon | 9/10 | 4476 days | 28% |
| Ingeborg Ruysscher | 10/10 | 4476 days | 29% |
| Sue Kieseker | 9/10 | 4492 days | 28% |
| Jason | 8/10 | 4494 days | 28% |
| Stefan and Brigit and Janek | 10/10 | 4499 days | 29% |
| Jackie and Brian | 8/10 | 4499 days | 28% |
| gareth williams | 5/10 | 4598 days | 21% |
| sandytemp22 | 10/10 | 4751 days | 29% |
| Sander Heike | 8/10 | 4754 days | 28% |
| Vlutters | 7/10 | 4787 days | 27% |
| Brasier | 8/10 | 4788 days | 28% |
| Josef | 8/10 | 4792 days | 28% |
| Bottoms | 9/10 | 4792 days | 28% |
| Cole | 9/10 | 4793 days | 28% |
| John & Ray Calder | 6/10 | 4794 days | 24% |
| D Collier | 10/10 | 4795 days | 29% |
| Gerrit & Martina | 9/10 | 4796 days | 28% |
| Marco Scheiber | 6/10 | 4805 days | 24% |
| Andy & Lynnie Nevin | 7/10 | 4805 days | 27% |
| Kurt & Noemi Buhler | 9/10 | 4806 days | 28% |
| Jessica Lane | 8/10 | 4808 days | 28% |
| Dave McLeish | 8/10 | 4809 days | 28% |
| Johan | 9/10 | 4809 days | 28% |
| Katie K | 7/10 | 4820 days | 27% |
| Sally Rawson | 8/10 | 4822 days | 28% |
| Fred Saunders | 10/10 | 4837 days | 29% |
| JEB | 7/10 | 4842 days | 27% |
| Rene Rypkema | 8/10 | 4856 days | 28% |
| Kai | 10/10 | 4879 days | 29% |
| Steve Eley | 9/10 | 4882 days | 28% |
| Anna Bret | 6/10 | 4882 days | 24% |
| Jaime Castells | 6/10 | 4882 days | 24% |
| John & Vicki | 8/10 | 4889 days | 28% |
| Sue | 9/10 | 4889 days | 28% |
| kirribilliangel | 3/10 | 4995 days | 14% |
| Stephen Hunt | 7/10 | 5113 days | 27% |
| Edward Marhi | 9/10 | 5114 days | 28% |
| Weez18 | 6/10 | 5117 days | 24% |
| Brian & Di | 9/10 | 5130 days | 28% |
| Kendall | 9/10 | 5131 days | 28% |
| Ilse & Thys | 7/10 | 5131 days | 27% |
| Gronewold Harm-Dierchs | 10/10 | 5132 days | 29% |
| Richard Gallichan | 5/10 | 5135 days | 21% |
| Pfleidere | 8/10 | 5135 days | 28% |
| Wayne Forrow | 8/10 | 5138 days | 28% |
| Janey Chamberlain | 9/10 | 5139 days | 28% |
| Keely & Mark Haynes | 7/10 | 5141 days | 27% |
| Svea Sauter | 9/10 | 5141 days | 28% |
| Chris & Anne Pearson | 7/10 | 5142 days | 27% |
| Jeff and Carey Brown | 10/10 | 5147 days | 29% |
| Katie Mitchell | 10/10 | 5148 days | 29% |
| Gert Vogelaers | 7/10 | 5151 days | 27% |
| Victoria Purver | 9/10 | 5151 days | 28% |
| Malin Emanuelsson | 4/10 | 5151 days | 18% |
| Steve Pearce | 8/10 | 5152 days | 28% |
| Hadleigh | 8/10 | 5153 days | 28% |
| Mark | 9/10 | 5155 days | 28% |
| Mark Irwin | 8/10 | 5159 days | 28% |
| Andrew van der Peet | 7/10 | 5160 days | 27% |
| Horton Fawkes | 10/10 | 5167 days | 29% |
| Jason Hernandez | 9/10 | 5169 days | 28% |
| D Hoekstra | 10/10 | 5171 days | 29% |
| Ellen Thompson | 6/10 | 5171 days | 24% |
| Bas Geerts | 9/10 | 5176 days | 28% |
| mercadezz | 5/10 | 5207 days | 21% |
| kristy | 9/10 | 5299 days | 28% |
| penz | 6/10 | 5391 days | 24% |
| Gunther | 10/10 | 5426 days | 29% |
| Angela | 9/10 | 5434 days | 28% |
| Stephan Imartina | 8/10 | 5448 days | 28% |
| Jane and Dave | 5/10 | 5449 days | 21% |
| June | 8/10 | 5482 days | 28% |
| Jesper Sch | 9/10 | 5495 days | 28% |
| barry_w_nz | 10/10 | 5514 days | 29% |
| Luisa | 10/10 | 5514 days | 29% |
| Dutertre Annaboue | 7/10 | 5514 days | 27% |
| Stanna | 8/10 | 5514 days | 28% |
| Zara Leyden | 10/10 | 5515 days | 29% |
| Colin Daniels | 8/10 | 5515 days | 28% |
| Ashley Arnold | 8/10 | 5517 days | 28% |
| Gary Haas | 9/10 | 5520 days | 28% |
| R Traber | 8/10 | 5520 days | 28% |
| Faurack | 8/10 | 5520 days | 28% |
| Helen B | 7/10 | 5523 days | 27% |
| Robert Trostle | 7/10 | 5526 days | 27% |
| Brenda Brelinski | 8/10 | 5535 days | 28% |
| Karin | 8/10 | 5537 days | 28% |
| Nadine Schaee | 7/10 | 5538 days | 27% |
| Carl Diehl | 3/10 | 5539 days | 14% |
| Keith Maplestone | 7/10 | 5540 days | 27% |
| Uwe Rieper | 9/10 | 5540 days | 28% |
| Marie Jack | 5/10 | 5540 days | 21% |
| Pete Hallam | 10/10 | 5540 days | 29% |
| nigelwaterhouse | 9/10 | 5541 days | 28% |
| W David R Thomas | 9/10 | 5546 days | 28% |
| Catherine Clavel | 10/10 | 5550 days | 29% |
| John Borneman | 10/10 | 5558 days | 29% |
| Ralf Genthe | 8/10 | 5558 days | 28% |
| Heino keyssler | 10/10 | 5561 days | 29% |
| Florian Knoepfel | 8/10 | 5561 days | 28% |
| Astrio Gregersen | 9/10 | 5570 days | 28% |
| stafanie_norman | 9/10 | 5587 days | 28% |
| warrenp | 5/10 | 5588 days | 21% |
| asselman | 6/10 | 5588 days | 24% |
| carmenk | 8/10 | 5589 days | 28% |
| Marons | 8/10 | 5592 days | 28% |
| Poole | 8/10 | 5605 days | 28% |
| Douglas Beresford | 8/10 | 5605 days | 28% |
| mdarras | 8/10 | 5607 days | 28% |
| Laura McDaniel | 8/10 | 5611 days | 28% |
| Ines O'Sullivan | 7/10 | 5611 days | 27% |
| Deede K | 6/10 | 5611 days | 24% |
| Philip Ryott | 9/10 | 5613 days | 28% |
| Dermot Bryne | 5/10 | 5626 days | 21% |
| Debs NZ | 4/10 | 5633 days | 18% |
| PatH | 8/10 | 5647 days | 28% |
| zoey1 | 7/10 | 5712 days | 27% |
| johanw | 9/10 | 5719 days | 28% |
| DustyLaptop | 7/10 | 5786 days | 27% |
| Conrad Duden | 1/10 | 5817 days | 10% |
| HelenPalmer | 8/10 | 5835 days | 28% |
| TraceyM | 8/10 | 5835 days | 28% |
| LizG | 9/10 | 5845 days | 28% |
| scottl | 8/10 | 5847 days | 28% |
| mikestep | 8/10 | 5847 days | 28% |
| stephen | 8/10 | 5848 days | 28% |
| Heide | 8/10 | 5850 days | 28% |
| Juergan | 6/10 | 5851 days | 24% |
| RichardA | 7/10 | 5854 days | 27% |
| CraigB | 7/10 | 5859 days | 27% |
| LauraN | 7/10 | 5864 days | 27% |
| Benzedi | 8/10 | 5865 days | 28% |
| Fred | 2/10 | 5870 days | 11% |
| Mary | 8/10 | 5871 days | 28% |
| RodW | 8/10 | 5881 days | 28% |
| PiaW | 6/10 | 5881 days | 24% |
| JoanneM | 9/10 | 5882 days | 28% |
| SebastianGermany1 | 8/10 | 5882 days | 28% |
| Paul | 6/10 | 5884 days | 24% |
| S | 6/10 | 5884 days | 24% |
| Frances | 6/10 | 5884 days | 24% |
| Katrina | 6/10 | 5884 days | 24% |
| Renee | 7/10 | 5887 days | 27% |
| Dyan Aitken | 6/10 | 5887 days | 24% |
| Jan | 9/10 | 5892 days | 28% |
| Carly | 5/10 | 5898 days | 21% |
| Dave | 8/10 | 5898 days | 28% |
| Franz | 10/10 | 5898 days | 29% |
| GingerPrince | 8/10 | 5905 days | 28% |
| Hans | 8/10 | 5912 days | 28% |
| Katarina | 8/10 | 5912 days | 28% |
| Michael | 9/10 | 5916 days | 28% |
| Rob | 9/10 | 5919 days | 28% |
| Vicky | 9/10 | 5920 days | 28% |
| Bernd | 6/10 | 5920 days | 24% |
| Helen | 8/10 | 5924 days | 28% |
| Jason | 7/10 | 5951 days | 27% |
| Groen | 8/10 | 5960 days | 28% |
| Lorna | 10/10 | 6011 days | 29% |
| Emilie | 10/10 | 6022 days | 29% |
| Paul | 7/10 | 6025 days | 27% |
| Donna | 7/10 | 6036 days | 27% |
| Vanessa | 7/10 | 6036 days | 27% |
| Louise | 9/10 | 6053 days | 28% |
| Mark Coffey | 8/10 | 6090 days | 28% |
| Bonny Doon | 6/10 | 6108 days | 24% |
| CollyBob | 8/10 | 6120 days | 28% |
| Ashlee Roberts | 10/10 | 6144 days | 29% |
| Toni Keown | 9/10 | 6202 days | 28% |
| David Wilson-Howarth | 8/10 | 6209 days | 28% |
| Lorraine Wallis | 5/10 | 6213 days | 21% |
| Chrysa Charitou | 8/10 | 6213 days | 28% |
| Teresa Wallis | 6/10 | 6213 days | 24% |
| Tom Ben | 8/10 | 6218 days | 28% |
| Rob Poels | 7/10 | 6224 days | 27% |
| Sabine Volley | 10/10 | 6230 days | 29% |
| Ria | 8/10 | 6234 days | 28% |
| Orla Hansen | 9/10 | 6239 days | 28% |
| Sanne | 10/10 | 6240 days | 29% |
| Volders | 5/10 | 6240 days | 21% |
| David Buckley | 9/10 | 6247 days | 28% |
| April | 8/10 | 6256 days | 28% |
| Stefanie | 7/10 | 6260 days | 27% |
| Bex | 5/10 | 6274 days | 21% |
| Jann Anderssen | 10/10 | 6287 days | 29% |
| Tim | 5/10 | 6287 days | 21% |
| Chris Gedda | 9/10 | 6321 days | 28% |
| caroline | 8/10 | 6332 days | 28% |
| Pete | 7/10 | 6336 days | 27% |
| Killerblow | 8/10 | 6345 days | 28% |
| ranker_43 | 9/10 | 6449 days | 28% |
| Jo | 10/10 | 6449 days | 29% |
| Andy Chapman | 6/10 | 6449 days | 24% |
| Lauren | 8/10 | 6554 days | 28% |
| Jackie | 6/10 | 6554 days | 24% |
| Alan | 9/10 | 6558 days | 28% |
| Billie | 2/10 | 6559 days | 11% |
| Nick | 4/10 | 6559 days | 18% |
| Sebastian | 7/10 | 6565 days | 27% |
| Hanneke | 8/10 | 6575 days | 28% |
| Magnus | 4/10 | 6577 days | 18% |
| Erika | 5/10 | 6577 days | 21% |
| Stevenson | 8/10 | 6582 days | 28% |
| Raul | 6/10 | 6582 days | 24% |
| Heather | 8/10 | 6584 days | 28% |
| Pam Rose | 9/10 | 6587 days | 28% |
| Renee | 7/10 | 6587 days | 27% |
| Fenke | 8/10 | 6589 days | 28% |
| Gay Ramsay | 8/10 | 6601 days | 28% |
| Drew Forrest | 3/10 | 6601 days | 14% |
| John Beirne | 8/10 | 6601 days | 28% |
| Jess | 8/10 | 6601 days | 28% |
| Mary | 5/10 | 6612 days | 21% |
| Mitch | 1/10 | 6612 days | 10% |
| Herman&Ineke | 9/10 | 6616 days | 28% |
| Jensen | 5/10 | 6617 days | 21% |
| Colin | 6/10 | 6621 days | 24% |
| Thea | 8/10 | 6625 days | 28% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs Thermal Pools & Spa experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.68% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 61 days. However the Hanmer Springs Thermal Pools & Spa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs Thermal Pools & Spa experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.63% |
| 198 | -3.65% |
| 199 | -3.66% |
| 200 | -3.68% |
| 201 | -3.70% |
| 202 | -3.72% |
| 203 | -3.74% |
| … | … |
Balancing Adjustment
4.38% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.