Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs Thermal Pools & Spa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs Thermal Pools & Spa
Valid Reviews
286 Valid Reviews
The Hanmer Springs Thermal Pools & Spa experience has a total of 287 reviews. There are 286 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 286 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
14% |
| 9/10 | 59 |
|
21% |
| 8/10 | 89 |
|
31% |
| 7/10 | 42 |
|
15% |
| 6/10 | 26 |
|
9% |
| 5/10 | 17 |
|
6% |
| 4/10 | 6 |
|
2% |
| 3/10 | 3 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 2 |
|
1% |
77.52% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa valid reviews is 77.52% and is based on 286 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
255 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 286 valid reviews, the experience has 255 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 255 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 53 |
|
21% |
| 8/10 | 84 |
|
33% |
| 7/10 | 40 |
|
16% |
| 6/10 | 22 |
|
9% |
| 5/10 | 14 |
|
5% |
| 4/10 | 5 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
77.73% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa face-to-face reviews is 77.73% and is based on 255 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.25%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Holm | 8/10 | 2964 days | 100% |
| Wendy | 8/10 | 3247 days | 80% |
| Andi Teuber | 4/10 | 3257 days | 53% |
| Chloe Olsen | 8/10 | 3260 days | 79% |
| Jodi Halligan | 7/10 | 3263 days | 75% |
| Bernd Giermann | 9/10 | 3264 days | 79% |
| Bree Shaw | 8/10 | 3300 days | 76% |
| Romana Novotna | 9/10 | 3303 days | 77% |
| Lukas Trewel | 8/10 | 3328 days | 74% |
| Lena | 5/10 | 3336 days | 57% |
| Laura Leoekloek | 9/10 | 3336 days | 74% |
| Maire O'Grady | 8/10 | 3341 days | 73% |
| Claudia Klinge | 9/10 | 3343 days | 74% |
| Claire | 9/10 | 3350 days | 73% |
| Chris | 9/10 | 3365 days | 72% |
| Gavin Moffatt | 8/10 | 3555 days | 58% |
| Constantin Goldberg | 7/10 | 3561 days | 55% |
| Radim Halasz | 10/10 | 3574 days | 58% |
| Katerina Vobecka | 9/10 | 3574 days | 57% |
| Andre | 8/10 | 3582 days | 56% |
| Marco | 8/10 | 3587 days | 56% |
| Angharad Lloyd | 7/10 | 3591 days | 53% |
| Andrea Tabaka | 10/10 | 3596 days | 56% |
| Martina | 7/10 | 3616 days | 51% |
| Ivan Dupont | 10/10 | 3620 days | 54% |
| Lars Schuett | 8/10 | 3621 days | 53% |
| Lazarela | 10/10 | 3625 days | 54% |
| Sabine | 8/10 | 3653 days | 51% |
| Guilaine Durieux | 8/10 | 3654 days | 51% |
| Madita and Lisann | 7/10 | 3654 days | 48% |
| Brooklyn | 7/10 | 3685 days | 46% |
| Katie | 8/10 | 3914 days | 32% |
| Rachel S | 10/10 | 3914 days | 33% |
| Danica Vrsaljko | 9/10 | 3931 days | 32% |
| Markus Johannes | 8/10 | 3931 days | 31% |
| Leonie Jennings | 9/10 | 3978 days | 28% |
| Brynn Ostvik | 7/10 | 3992 days | 26% |
| Kane F | 6/10 | 4096 days | 17% |
| Stefanie | 8/10 | 4278 days | 7% |
| Jan-Peter Stripp | 8/10 | 4278 days | 7% |
| Stina Hultberg | 5/10 | 4314 days | 3% |
| Linus Larsson | 6/10 | 4316 days | 3% |
| Davina Teo | 8/10 | 4345 days | 2% |
| Nigel | 10/10 | 4345 days | 2% |
| Henry Thiel | 4/10 | 4350 days | 1% |
| Christina Habranke | 7/10 | 4350 days | 1% |
| Claire Lieval | 9/10 | 4357 days | 1% |
| Aurora Garcia | 9/10 | 4359 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 4359 days | 1% |
| Sarah Strong | 8/10 | 4362 days | 1% |
| Susser | 10/10 | 4362 days | 1% |
| Trish Saunders | 8/10 | 4362 days | 1% |
| Patrick | 7/10 | 4369 days | 0% |
| Emma | 8/10 | 4369 days | 0% |
| Steve Kaminski | 10/10 | 4371 days | 0% |
| Monique Browne | 10/10 | 4371 days | 0% |
| Steve Warren | 9/10 | 4461 days | 36% |
| hendrik king | 10/10 | 4583 days | 36% |
| Stefan | 7/10 | 4660 days | 34% |
| Bettina Fluhrer | 8/10 | 4660 days | 36% |
| Marie | 9/10 | 4660 days | 36% |
| Michael Nolan | 10/10 | 4675 days | 36% |
| Sharyn Crosby | 10/10 | 4675 days | 36% |
| Kevin Tranter | 7/10 | 4682 days | 34% |
| Guillot | 6/10 | 4682 days | 31% |
| Daniel Jezak | 9/10 | 4685 days | 36% |
| Enna Keet | 8/10 | 4687 days | 36% |
| Mathieu Brias | 9/10 | 4721 days | 36% |
| Lis Bon | 9/10 | 4734 days | 36% |
| Ingeborg Ruysscher | 10/10 | 4734 days | 36% |
| Sue Kieseker | 9/10 | 4750 days | 36% |
| Jason | 8/10 | 4752 days | 36% |
| Stefan and Brigit and Janek | 10/10 | 4757 days | 36% |
| Jackie and Brian | 8/10 | 4757 days | 36% |
| gareth williams | 5/10 | 4856 days | 28% |
| sandytemp22 | 10/10 | 5009 days | 36% |
| Sander Heike | 8/10 | 5012 days | 36% |
| Vlutters | 7/10 | 5045 days | 34% |
| Brasier | 8/10 | 5046 days | 36% |
| Josef | 8/10 | 5050 days | 36% |
| Bottoms | 9/10 | 5050 days | 36% |
| Cole | 9/10 | 5051 days | 36% |
| John & Ray Calder | 6/10 | 5052 days | 31% |
| D Collier | 10/10 | 5053 days | 36% |
| Gerrit & Martina | 9/10 | 5054 days | 36% |
| Marco Scheiber | 6/10 | 5063 days | 31% |
| Andy & Lynnie Nevin | 7/10 | 5063 days | 34% |
| Kurt & Noemi Buhler | 9/10 | 5064 days | 36% |
| Jessica Lane | 8/10 | 5066 days | 36% |
| Dave McLeish | 8/10 | 5067 days | 36% |
| Johan | 9/10 | 5067 days | 36% |
| Katie K | 7/10 | 5078 days | 34% |
| Sally Rawson | 8/10 | 5080 days | 36% |
| Fred Saunders | 10/10 | 5095 days | 36% |
| JEB | 7/10 | 5100 days | 34% |
| Rene Rypkema | 8/10 | 5114 days | 36% |
| Kai | 10/10 | 5137 days | 36% |
| Steve Eley | 9/10 | 5140 days | 36% |
| Anna Bret | 6/10 | 5140 days | 31% |
| Jaime Castells | 6/10 | 5140 days | 31% |
| John & Vicki | 8/10 | 5147 days | 36% |
| Sue | 9/10 | 5147 days | 36% |
| kirribilliangel | 3/10 | 5253 days | 20% |
| Stephen Hunt | 7/10 | 5371 days | 34% |
| Edward Marhi | 9/10 | 5372 days | 36% |
| Weez18 | 6/10 | 5375 days | 31% |
| Brian & Di | 9/10 | 5388 days | 36% |
| Kendall | 9/10 | 5389 days | 36% |
| Ilse & Thys | 7/10 | 5389 days | 34% |
| Gronewold Harm-Dierchs | 10/10 | 5390 days | 36% |
| Richard Gallichan | 5/10 | 5393 days | 28% |
| Pfleidere | 8/10 | 5393 days | 36% |
| Wayne Forrow | 8/10 | 5396 days | 36% |
| Janey Chamberlain | 9/10 | 5397 days | 36% |
| Keely & Mark Haynes | 7/10 | 5399 days | 34% |
| Svea Sauter | 9/10 | 5399 days | 36% |
| Chris & Anne Pearson | 7/10 | 5400 days | 34% |
| Jeff and Carey Brown | 10/10 | 5405 days | 36% |
| Katie Mitchell | 10/10 | 5406 days | 36% |
| Gert Vogelaers | 7/10 | 5409 days | 34% |
| Victoria Purver | 9/10 | 5409 days | 36% |
| Malin Emanuelsson | 4/10 | 5409 days | 24% |
| Steve Pearce | 8/10 | 5410 days | 36% |
| Hadleigh | 8/10 | 5411 days | 36% |
| Mark | 9/10 | 5413 days | 36% |
| Mark Irwin | 8/10 | 5417 days | 36% |
| Andrew van der Peet | 7/10 | 5418 days | 34% |
| Horton Fawkes | 10/10 | 5425 days | 36% |
| Jason Hernandez | 9/10 | 5427 days | 36% |
| D Hoekstra | 10/10 | 5429 days | 36% |
| Ellen Thompson | 6/10 | 5429 days | 31% |
| Bas Geerts | 9/10 | 5434 days | 36% |
| mercadezz | 5/10 | 5465 days | 28% |
| kristy | 9/10 | 5557 days | 36% |
| penz | 6/10 | 5649 days | 31% |
| Gunther | 10/10 | 5684 days | 36% |
| Angela | 9/10 | 5692 days | 36% |
| Stephan Imartina | 8/10 | 5706 days | 36% |
| Jane and Dave | 5/10 | 5707 days | 28% |
| June | 8/10 | 5740 days | 36% |
| Jesper Sch | 9/10 | 5753 days | 36% |
| barry_w_nz | 10/10 | 5772 days | 36% |
| Luisa | 10/10 | 5772 days | 36% |
| Dutertre Annaboue | 7/10 | 5772 days | 34% |
| Stanna | 8/10 | 5772 days | 36% |
| Zara Leyden | 10/10 | 5773 days | 36% |
| Colin Daniels | 8/10 | 5773 days | 36% |
| Ashley Arnold | 8/10 | 5775 days | 36% |
| Gary Haas | 9/10 | 5778 days | 36% |
| R Traber | 8/10 | 5778 days | 36% |
| Faurack | 8/10 | 5778 days | 36% |
| Helen B | 7/10 | 5781 days | 34% |
| Robert Trostle | 7/10 | 5784 days | 34% |
| Brenda Brelinski | 8/10 | 5793 days | 36% |
| Karin | 8/10 | 5795 days | 36% |
| Nadine Schaee | 7/10 | 5796 days | 34% |
| Carl Diehl | 3/10 | 5797 days | 20% |
| Keith Maplestone | 7/10 | 5798 days | 34% |
| Uwe Rieper | 9/10 | 5798 days | 36% |
| Marie Jack | 5/10 | 5798 days | 28% |
| Pete Hallam | 10/10 | 5798 days | 36% |
| nigelwaterhouse | 9/10 | 5799 days | 36% |
| W David R Thomas | 9/10 | 5804 days | 36% |
| Catherine Clavel | 10/10 | 5808 days | 36% |
| John Borneman | 10/10 | 5816 days | 36% |
| Ralf Genthe | 8/10 | 5816 days | 36% |
| Heino keyssler | 10/10 | 5819 days | 36% |
| Florian Knoepfel | 8/10 | 5819 days | 36% |
| Astrio Gregersen | 9/10 | 5828 days | 36% |
| stafanie_norman | 9/10 | 5845 days | 36% |
| warrenp | 5/10 | 5846 days | 28% |
| asselman | 6/10 | 5846 days | 31% |
| carmenk | 8/10 | 5847 days | 36% |
| Marons | 8/10 | 5850 days | 36% |
| Poole | 8/10 | 5863 days | 36% |
| Douglas Beresford | 8/10 | 5863 days | 36% |
| mdarras | 8/10 | 5865 days | 36% |
| Laura McDaniel | 8/10 | 5869 days | 36% |
| Ines O'Sullivan | 7/10 | 5869 days | 34% |
| Deede K | 6/10 | 5869 days | 31% |
| Philip Ryott | 9/10 | 5871 days | 36% |
| Dermot Bryne | 5/10 | 5884 days | 28% |
| Debs NZ | 4/10 | 5891 days | 24% |
| PatH | 8/10 | 5905 days | 36% |
| zoey1 | 7/10 | 5970 days | 34% |
| johanw | 9/10 | 5977 days | 36% |
| DustyLaptop | 7/10 | 6044 days | 34% |
| Conrad Duden | 1/10 | 6075 days | 14% |
| HelenPalmer | 8/10 | 6093 days | 36% |
| TraceyM | 8/10 | 6093 days | 36% |
| LizG | 9/10 | 6103 days | 36% |
| scottl | 8/10 | 6105 days | 36% |
| mikestep | 8/10 | 6105 days | 36% |
| stephen | 8/10 | 6106 days | 36% |
| Heide | 8/10 | 6108 days | 36% |
| Juergan | 6/10 | 6109 days | 31% |
| RichardA | 7/10 | 6112 days | 34% |
| CraigB | 7/10 | 6117 days | 34% |
| LauraN | 7/10 | 6122 days | 34% |
| Benzedi | 8/10 | 6123 days | 36% |
| Fred | 2/10 | 6128 days | 16% |
| Mary | 8/10 | 6129 days | 36% |
| RodW | 8/10 | 6139 days | 36% |
| PiaW | 6/10 | 6139 days | 31% |
| JoanneM | 9/10 | 6140 days | 36% |
| SebastianGermany1 | 8/10 | 6140 days | 36% |
| Paul | 6/10 | 6141 days | 31% |
| S | 6/10 | 6141 days | 31% |
| Frances | 6/10 | 6141 days | 31% |
| Katrina | 6/10 | 6141 days | 31% |
| Renee | 7/10 | 6145 days | 34% |
| Dyan Aitken | 6/10 | 6145 days | 31% |
| Jan | 9/10 | 6150 days | 36% |
| Carly | 5/10 | 6155 days | 28% |
| Dave | 8/10 | 6155 days | 36% |
| Franz | 10/10 | 6156 days | 36% |
| GingerPrince | 8/10 | 6163 days | 36% |
| Hans | 8/10 | 6169 days | 36% |
| Katarina | 8/10 | 6170 days | 36% |
| Michael | 9/10 | 6174 days | 36% |
| Rob | 9/10 | 6177 days | 36% |
| Vicky | 9/10 | 6177 days | 36% |
| Bernd | 6/10 | 6178 days | 31% |
| Helen | 8/10 | 6181 days | 36% |
| Jason | 7/10 | 6209 days | 34% |
| Groen | 8/10 | 6217 days | 36% |
| Lorna | 10/10 | 6269 days | 36% |
| Emilie | 10/10 | 6279 days | 36% |
| Paul | 7/10 | 6282 days | 34% |
| Donna | 7/10 | 6294 days | 34% |
| Vanessa | 7/10 | 6294 days | 34% |
| Louise | 9/10 | 6311 days | 36% |
| Mark Coffey | 8/10 | 6348 days | 36% |
| Bonny Doon | 6/10 | 6366 days | 31% |
| CollyBob | 8/10 | 6377 days | 36% |
| Ashlee Roberts | 10/10 | 6402 days | 36% |
| Toni Keown | 9/10 | 6460 days | 36% |
| David Wilson-Howarth | 8/10 | 6467 days | 36% |
| Lorraine Wallis | 5/10 | 6471 days | 28% |
| Chrysa Charitou | 8/10 | 6471 days | 36% |
| Teresa Wallis | 6/10 | 6471 days | 31% |
| Tom Ben | 8/10 | 6476 days | 36% |
| Rob Poels | 7/10 | 6482 days | 34% |
| Sabine Volley | 10/10 | 6488 days | 36% |
| Ria | 8/10 | 6492 days | 36% |
| Orla Hansen | 9/10 | 6497 days | 36% |
| Sanne | 10/10 | 6498 days | 36% |
| Volders | 5/10 | 6498 days | 28% |
| David Buckley | 9/10 | 6505 days | 36% |
| April | 8/10 | 6514 days | 36% |
| Stefanie | 7/10 | 6518 days | 34% |
| Bex | 5/10 | 6532 days | 28% |
| Jann Anderssen | 10/10 | 6545 days | 36% |
| Tim | 5/10 | 6545 days | 28% |
| Chris Gedda | 9/10 | 6579 days | 36% |
| caroline | 8/10 | 6590 days | 36% |
| Pete | 7/10 | 6594 days | 34% |
| Killerblow | 8/10 | 6603 days | 36% |
| ranker_43 | 9/10 | 6707 days | 36% |
| Jo | 10/10 | 6707 days | 36% |
| Andy Chapman | 6/10 | 6707 days | 31% |
| Lauren | 8/10 | 6812 days | 36% |
| Jackie | 6/10 | 6812 days | 31% |
| Alan | 9/10 | 6816 days | 36% |
| Billie | 2/10 | 6817 days | 16% |
| Nick | 4/10 | 6817 days | 24% |
| Sebastian | 7/10 | 6823 days | 34% |
| Hanneke | 8/10 | 6833 days | 36% |
| Magnus | 4/10 | 6835 days | 24% |
| Erika | 5/10 | 6835 days | 28% |
| Stevenson | 8/10 | 6840 days | 36% |
| Raul | 6/10 | 6840 days | 31% |
| Heather | 8/10 | 6842 days | 36% |
| Pam Rose | 9/10 | 6845 days | 36% |
| Renee | 7/10 | 6845 days | 34% |
| Fenke | 8/10 | 6847 days | 36% |
| Gay Ramsay | 8/10 | 6859 days | 36% |
| Drew Forrest | 3/10 | 6859 days | 20% |
| John Beirne | 8/10 | 6859 days | 36% |
| Jess | 8/10 | 6859 days | 36% |
| Mary | 5/10 | 6870 days | 28% |
| Mitch | 1/10 | 6870 days | 14% |
| Herman&Ineke | 9/10 | 6874 days | 36% |
| Jensen | 5/10 | 6875 days | 28% |
| Colin | 6/10 | 6879 days | 31% |
| Thea | 8/10 | 6883 days | 36% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs Thermal Pools & Spa experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hanmer Springs Thermal Pools & Spa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs Thermal Pools & Spa experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.99% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
4.57% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.