G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs Thermal Pools & Spa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs Thermal Pools & Spa
Valid Reviews
286 Valid Reviews
The Hanmer Springs Thermal Pools & Spa experience has a total of 287 reviews. There are 286 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 286 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
14% |
| 9/10 | 59 |
|
21% |
| 8/10 | 89 |
|
31% |
| 7/10 | 42 |
|
15% |
| 6/10 | 26 |
|
9% |
| 5/10 | 17 |
|
6% |
| 4/10 | 6 |
|
2% |
| 3/10 | 3 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 2 |
|
1% |
77.52% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa valid reviews is 77.52% and is based on 286 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
255 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 286 valid reviews, the experience has 255 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 255 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 53 |
|
21% |
| 8/10 | 84 |
|
33% |
| 7/10 | 40 |
|
16% |
| 6/10 | 22 |
|
9% |
| 5/10 | 14 |
|
5% |
| 4/10 | 5 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
77.73% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa face-to-face reviews is 77.73% and is based on 255 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.25%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Holm | 8/10 | 2965 days | 100% |
| Wendy | 8/10 | 3248 days | 80% |
| Andi Teuber | 4/10 | 3258 days | 53% |
| Chloe Olsen | 8/10 | 3261 days | 79% |
| Jodi Halligan | 7/10 | 3264 days | 75% |
| Bernd Giermann | 9/10 | 3265 days | 79% |
| Bree Shaw | 8/10 | 3301 days | 76% |
| Romana Novotna | 9/10 | 3304 days | 77% |
| Lukas Trewel | 8/10 | 3329 days | 74% |
| Lena | 5/10 | 3337 days | 57% |
| Laura Leoekloek | 9/10 | 3337 days | 74% |
| Maire O'Grady | 8/10 | 3342 days | 73% |
| Claudia Klinge | 9/10 | 3344 days | 74% |
| Claire | 9/10 | 3351 days | 73% |
| Chris | 9/10 | 3366 days | 72% |
| Gavin Moffatt | 8/10 | 3556 days | 58% |
| Constantin Goldberg | 7/10 | 3562 days | 55% |
| Radim Halasz | 10/10 | 3575 days | 58% |
| Katerina Vobecka | 9/10 | 3575 days | 57% |
| Andre | 8/10 | 3583 days | 56% |
| Marco | 8/10 | 3588 days | 56% |
| Angharad Lloyd | 7/10 | 3592 days | 53% |
| Andrea Tabaka | 10/10 | 3597 days | 56% |
| Martina | 7/10 | 3617 days | 51% |
| Ivan Dupont | 10/10 | 3621 days | 54% |
| Lars Schuett | 8/10 | 3622 days | 53% |
| Lazarela | 10/10 | 3626 days | 54% |
| Sabine | 8/10 | 3654 days | 51% |
| Guilaine Durieux | 8/10 | 3655 days | 51% |
| Madita and Lisann | 7/10 | 3655 days | 48% |
| Brooklyn | 7/10 | 3686 days | 46% |
| Katie | 8/10 | 3915 days | 32% |
| Rachel S | 10/10 | 3915 days | 33% |
| Danica Vrsaljko | 9/10 | 3932 days | 32% |
| Markus Johannes | 8/10 | 3932 days | 31% |
| Leonie Jennings | 9/10 | 3979 days | 28% |
| Brynn Ostvik | 7/10 | 3993 days | 26% |
| Kane F | 6/10 | 4097 days | 17% |
| Stefanie | 8/10 | 4279 days | 7% |
| Jan-Peter Stripp | 8/10 | 4279 days | 7% |
| Stina Hultberg | 5/10 | 4315 days | 3% |
| Linus Larsson | 6/10 | 4317 days | 3% |
| Davina Teo | 8/10 | 4346 days | 2% |
| Nigel | 10/10 | 4346 days | 2% |
| Henry Thiel | 4/10 | 4351 days | 1% |
| Christina Habranke | 7/10 | 4351 days | 1% |
| Claire Lieval | 9/10 | 4358 days | 1% |
| Aurora Garcia | 9/10 | 4360 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 4360 days | 1% |
| Sarah Strong | 8/10 | 4363 days | 1% |
| Susser | 10/10 | 4363 days | 1% |
| Trish Saunders | 8/10 | 4363 days | 1% |
| Patrick | 7/10 | 4370 days | 0% |
| Emma | 8/10 | 4370 days | 0% |
| Steve Kaminski | 10/10 | 4372 days | 0% |
| Monique Browne | 10/10 | 4372 days | 0% |
| Steve Warren | 9/10 | 4462 days | 36% |
| hendrik king | 10/10 | 4584 days | 36% |
| Stefan | 7/10 | 4661 days | 34% |
| Bettina Fluhrer | 8/10 | 4661 days | 36% |
| Marie | 9/10 | 4661 days | 36% |
| Michael Nolan | 10/10 | 4676 days | 36% |
| Sharyn Crosby | 10/10 | 4676 days | 36% |
| Kevin Tranter | 7/10 | 4683 days | 34% |
| Guillot | 6/10 | 4683 days | 31% |
| Daniel Jezak | 9/10 | 4686 days | 36% |
| Enna Keet | 8/10 | 4688 days | 36% |
| Mathieu Brias | 9/10 | 4722 days | 36% |
| Lis Bon | 9/10 | 4735 days | 36% |
| Ingeborg Ruysscher | 10/10 | 4735 days | 36% |
| Sue Kieseker | 9/10 | 4751 days | 36% |
| Jason | 8/10 | 4753 days | 36% |
| Stefan and Brigit and Janek | 10/10 | 4758 days | 36% |
| Jackie and Brian | 8/10 | 4758 days | 36% |
| gareth williams | 5/10 | 4857 days | 28% |
| sandytemp22 | 10/10 | 5010 days | 36% |
| Sander Heike | 8/10 | 5013 days | 36% |
| Vlutters | 7/10 | 5046 days | 34% |
| Brasier | 8/10 | 5047 days | 36% |
| Josef | 8/10 | 5051 days | 36% |
| Bottoms | 9/10 | 5051 days | 36% |
| Cole | 9/10 | 5052 days | 36% |
| John & Ray Calder | 6/10 | 5053 days | 31% |
| D Collier | 10/10 | 5054 days | 36% |
| Gerrit & Martina | 9/10 | 5055 days | 36% |
| Marco Scheiber | 6/10 | 5064 days | 31% |
| Andy & Lynnie Nevin | 7/10 | 5064 days | 34% |
| Kurt & Noemi Buhler | 9/10 | 5065 days | 36% |
| Jessica Lane | 8/10 | 5067 days | 36% |
| Dave McLeish | 8/10 | 5068 days | 36% |
| Johan | 9/10 | 5068 days | 36% |
| Katie K | 7/10 | 5079 days | 34% |
| Sally Rawson | 8/10 | 5081 days | 36% |
| Fred Saunders | 10/10 | 5096 days | 36% |
| JEB | 7/10 | 5101 days | 34% |
| Rene Rypkema | 8/10 | 5115 days | 36% |
| Kai | 10/10 | 5138 days | 36% |
| Steve Eley | 9/10 | 5141 days | 36% |
| Anna Bret | 6/10 | 5141 days | 31% |
| Jaime Castells | 6/10 | 5141 days | 31% |
| John & Vicki | 8/10 | 5148 days | 36% |
| Sue | 9/10 | 5148 days | 36% |
| kirribilliangel | 3/10 | 5254 days | 20% |
| Stephen Hunt | 7/10 | 5372 days | 34% |
| Edward Marhi | 9/10 | 5373 days | 36% |
| Weez18 | 6/10 | 5376 days | 31% |
| Brian & Di | 9/10 | 5389 days | 36% |
| Kendall | 9/10 | 5390 days | 36% |
| Ilse & Thys | 7/10 | 5390 days | 34% |
| Gronewold Harm-Dierchs | 10/10 | 5391 days | 36% |
| Richard Gallichan | 5/10 | 5394 days | 28% |
| Pfleidere | 8/10 | 5394 days | 36% |
| Wayne Forrow | 8/10 | 5397 days | 36% |
| Janey Chamberlain | 9/10 | 5398 days | 36% |
| Keely & Mark Haynes | 7/10 | 5400 days | 34% |
| Svea Sauter | 9/10 | 5400 days | 36% |
| Chris & Anne Pearson | 7/10 | 5401 days | 34% |
| Jeff and Carey Brown | 10/10 | 5406 days | 36% |
| Katie Mitchell | 10/10 | 5407 days | 36% |
| Gert Vogelaers | 7/10 | 5410 days | 34% |
| Victoria Purver | 9/10 | 5410 days | 36% |
| Malin Emanuelsson | 4/10 | 5410 days | 24% |
| Steve Pearce | 8/10 | 5411 days | 36% |
| Hadleigh | 8/10 | 5412 days | 36% |
| Mark | 9/10 | 5414 days | 36% |
| Mark Irwin | 8/10 | 5418 days | 36% |
| Andrew van der Peet | 7/10 | 5419 days | 34% |
| Horton Fawkes | 10/10 | 5426 days | 36% |
| Jason Hernandez | 9/10 | 5428 days | 36% |
| D Hoekstra | 10/10 | 5430 days | 36% |
| Ellen Thompson | 6/10 | 5430 days | 31% |
| Bas Geerts | 9/10 | 5435 days | 36% |
| mercadezz | 5/10 | 5466 days | 28% |
| kristy | 9/10 | 5558 days | 36% |
| penz | 6/10 | 5650 days | 31% |
| Gunther | 10/10 | 5685 days | 36% |
| Angela | 9/10 | 5693 days | 36% |
| Stephan Imartina | 8/10 | 5707 days | 36% |
| Jane and Dave | 5/10 | 5708 days | 28% |
| June | 8/10 | 5741 days | 36% |
| Jesper Sch | 9/10 | 5754 days | 36% |
| barry_w_nz | 10/10 | 5773 days | 36% |
| Luisa | 10/10 | 5773 days | 36% |
| Dutertre Annaboue | 7/10 | 5773 days | 34% |
| Stanna | 8/10 | 5773 days | 36% |
| Zara Leyden | 10/10 | 5774 days | 36% |
| Colin Daniels | 8/10 | 5774 days | 36% |
| Ashley Arnold | 8/10 | 5776 days | 36% |
| Gary Haas | 9/10 | 5779 days | 36% |
| R Traber | 8/10 | 5779 days | 36% |
| Faurack | 8/10 | 5779 days | 36% |
| Helen B | 7/10 | 5782 days | 34% |
| Robert Trostle | 7/10 | 5785 days | 34% |
| Brenda Brelinski | 8/10 | 5794 days | 36% |
| Karin | 8/10 | 5796 days | 36% |
| Nadine Schaee | 7/10 | 5797 days | 34% |
| Carl Diehl | 3/10 | 5798 days | 20% |
| Keith Maplestone | 7/10 | 5799 days | 34% |
| Uwe Rieper | 9/10 | 5799 days | 36% |
| Marie Jack | 5/10 | 5799 days | 28% |
| Pete Hallam | 10/10 | 5799 days | 36% |
| nigelwaterhouse | 9/10 | 5800 days | 36% |
| W David R Thomas | 9/10 | 5805 days | 36% |
| Catherine Clavel | 10/10 | 5809 days | 36% |
| John Borneman | 10/10 | 5817 days | 36% |
| Ralf Genthe | 8/10 | 5817 days | 36% |
| Heino keyssler | 10/10 | 5820 days | 36% |
| Florian Knoepfel | 8/10 | 5820 days | 36% |
| Astrio Gregersen | 9/10 | 5829 days | 36% |
| stafanie_norman | 9/10 | 5846 days | 36% |
| warrenp | 5/10 | 5847 days | 28% |
| asselman | 6/10 | 5847 days | 31% |
| carmenk | 8/10 | 5848 days | 36% |
| Marons | 8/10 | 5851 days | 36% |
| Poole | 8/10 | 5864 days | 36% |
| Douglas Beresford | 8/10 | 5864 days | 36% |
| mdarras | 8/10 | 5866 days | 36% |
| Laura McDaniel | 8/10 | 5870 days | 36% |
| Ines O'Sullivan | 7/10 | 5870 days | 34% |
| Deede K | 6/10 | 5870 days | 31% |
| Philip Ryott | 9/10 | 5872 days | 36% |
| Dermot Bryne | 5/10 | 5885 days | 28% |
| Debs NZ | 4/10 | 5892 days | 24% |
| PatH | 8/10 | 5906 days | 36% |
| zoey1 | 7/10 | 5971 days | 34% |
| johanw | 9/10 | 5978 days | 36% |
| DustyLaptop | 7/10 | 6045 days | 34% |
| Conrad Duden | 1/10 | 6076 days | 14% |
| HelenPalmer | 8/10 | 6094 days | 36% |
| TraceyM | 8/10 | 6094 days | 36% |
| LizG | 9/10 | 6104 days | 36% |
| scottl | 8/10 | 6106 days | 36% |
| mikestep | 8/10 | 6106 days | 36% |
| stephen | 8/10 | 6108 days | 36% |
| Heide | 8/10 | 6109 days | 36% |
| Juergan | 6/10 | 6111 days | 31% |
| RichardA | 7/10 | 6113 days | 34% |
| CraigB | 7/10 | 6118 days | 34% |
| LauraN | 7/10 | 6123 days | 34% |
| Benzedi | 8/10 | 6124 days | 36% |
| Fred | 2/10 | 6130 days | 16% |
| Mary | 8/10 | 6130 days | 36% |
| RodW | 8/10 | 6140 days | 36% |
| PiaW | 6/10 | 6140 days | 31% |
| JoanneM | 9/10 | 6141 days | 36% |
| SebastianGermany1 | 8/10 | 6141 days | 36% |
| Paul | 6/10 | 6143 days | 31% |
| S | 6/10 | 6143 days | 31% |
| Frances | 6/10 | 6143 days | 31% |
| Katrina | 6/10 | 6143 days | 31% |
| Renee | 7/10 | 6147 days | 34% |
| Dyan Aitken | 6/10 | 6147 days | 31% |
| Jan | 9/10 | 6151 days | 36% |
| Carly | 5/10 | 6157 days | 28% |
| Dave | 8/10 | 6157 days | 36% |
| Franz | 10/10 | 6157 days | 36% |
| GingerPrince | 8/10 | 6164 days | 36% |
| Hans | 8/10 | 6171 days | 36% |
| Katarina | 8/10 | 6171 days | 36% |
| Michael | 9/10 | 6176 days | 36% |
| Rob | 9/10 | 6179 days | 36% |
| Vicky | 9/10 | 6179 days | 36% |
| Bernd | 6/10 | 6179 days | 31% |
| Helen | 8/10 | 6183 days | 36% |
| Jason | 7/10 | 6211 days | 34% |
| Groen | 8/10 | 6219 days | 36% |
| Lorna | 10/10 | 6270 days | 36% |
| Emilie | 10/10 | 6281 days | 36% |
| Paul | 7/10 | 6284 days | 34% |
| Donna | 7/10 | 6296 days | 34% |
| Vanessa | 7/10 | 6296 days | 34% |
| Louise | 9/10 | 6313 days | 36% |
| Mark Coffey | 8/10 | 6349 days | 36% |
| Bonny Doon | 6/10 | 6367 days | 31% |
| CollyBob | 8/10 | 6379 days | 36% |
| Ashlee Roberts | 10/10 | 6403 days | 36% |
| Toni Keown | 9/10 | 6461 days | 36% |
| David Wilson-Howarth | 8/10 | 6469 days | 36% |
| Lorraine Wallis | 5/10 | 6472 days | 28% |
| Chrysa Charitou | 8/10 | 6472 days | 36% |
| Teresa Wallis | 6/10 | 6472 days | 31% |
| Tom Ben | 8/10 | 6477 days | 36% |
| Rob Poels | 7/10 | 6483 days | 34% |
| Sabine Volley | 10/10 | 6489 days | 36% |
| Ria | 8/10 | 6493 days | 36% |
| Orla Hansen | 9/10 | 6498 days | 36% |
| Sanne | 10/10 | 6499 days | 36% |
| Volders | 5/10 | 6499 days | 28% |
| David Buckley | 9/10 | 6506 days | 36% |
| April | 8/10 | 6515 days | 36% |
| Stefanie | 7/10 | 6519 days | 34% |
| Bex | 5/10 | 6534 days | 28% |
| Jann Anderssen | 10/10 | 6546 days | 36% |
| Tim | 5/10 | 6546 days | 28% |
| Chris Gedda | 9/10 | 6580 days | 36% |
| caroline | 8/10 | 6591 days | 36% |
| Pete | 7/10 | 6595 days | 34% |
| Killerblow | 8/10 | 6604 days | 36% |
| ranker_43 | 9/10 | 6708 days | 36% |
| Jo | 10/10 | 6708 days | 36% |
| Andy Chapman | 6/10 | 6708 days | 31% |
| Lauren | 8/10 | 6813 days | 36% |
| Jackie | 6/10 | 6813 days | 31% |
| Alan | 9/10 | 6817 days | 36% |
| Billie | 2/10 | 6818 days | 16% |
| Nick | 4/10 | 6818 days | 24% |
| Sebastian | 7/10 | 6824 days | 34% |
| Hanneke | 8/10 | 6834 days | 36% |
| Magnus | 4/10 | 6836 days | 24% |
| Erika | 5/10 | 6836 days | 28% |
| Stevenson | 8/10 | 6841 days | 36% |
| Raul | 6/10 | 6841 days | 31% |
| Heather | 8/10 | 6843 days | 36% |
| Pam Rose | 9/10 | 6846 days | 36% |
| Renee | 7/10 | 6846 days | 34% |
| Fenke | 8/10 | 6848 days | 36% |
| Gay Ramsay | 8/10 | 6860 days | 36% |
| Drew Forrest | 3/10 | 6860 days | 20% |
| John Beirne | 8/10 | 6860 days | 36% |
| Jess | 8/10 | 6860 days | 36% |
| Mary | 5/10 | 6871 days | 28% |
| Mitch | 1/10 | 6871 days | 14% |
| Herman&Ineke | 9/10 | 6875 days | 36% |
| Jensen | 5/10 | 6876 days | 28% |
| Colin | 6/10 | 6880 days | 31% |
| Thea | 8/10 | 6884 days | 36% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs Thermal Pools & Spa experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.05% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hanmer Springs Thermal Pools & Spa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs Thermal Pools & Spa experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.98% |
| 198 | -4.01% |
| 199 | -4.03% |
| 200 | -4.05% |
| 201 | -4.07% |
| 202 | -4.09% |
| 203 | -4.11% |
| … | … |
Balancing Adjustment
4.57% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.