Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs Thermal Pools & Spa.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Hanmer Springs Thermal Pools & Spa

Valid Reviews

286 Valid Reviews

The Hanmer Springs Thermal Pools & Spa experience has a total of 287 reviews. There are 286 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 286 valid reviews:

Rating Count Percentage
10/10 40
14%
9/10 59
21%
8/10 89
31%
7/10 42
15%
6/10 26
9%
5/10 17
6%
4/10 6
2%
3/10 3
1%
2/10 2
1%
1/10 2
1%

77.52% Average

The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa valid reviews is 77.52% and is based on 286 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

255 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 286 valid reviews, the experience has 255 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 255 face-to-face reviews:

Rating Count Percentage
10/10 32
13%
9/10 53
21%
8/10 84
33%
7/10 40
16%
6/10 22
9%
5/10 14
5%
4/10 5
2%
3/10 2
1%
2/10 2
1%
1/10 1
0%

77.73% Average

The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa face-to-face reviews is 77.73% and is based on 255 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

79.59%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Michael Holm 8/10 1289 days 100%
Wendy 8/10 1572 days 88%
Andi Teuber 4/10 1582 days 72%
Chloe Olsen 8/10 1585 days 87%
Jodi Halligan 7/10 1588 days 83%
Bernd Giermann 9/10 1589 days 92%
Bree Shaw 8/10 1625 days 85%
Romana Novotna 9/10 1628 days 90%
Lukas Trewel 8/10 1653 days 84%
Lena 5/10 1661 days 71%
Laura Leoekloek 9/10 1661 days 88%
Maire O'Grady 8/10 1666 days 84%
Claudia Klinge 9/10 1668 days 88%
Claire 9/10 1675 days 88%
Chris 9/10 1690 days 87%
Gavin Moffatt 8/10 1880 days 74%
Constantin Goldberg 7/10 1886 days 71%
Radim Halasz 10/10 1899 days 78%
Katerina Vobecka 9/10 1899 days 78%
Andre 8/10 1907 days 73%
Marco 8/10 1912 days 73%
Angharad Lloyd 7/10 1916 days 70%
Andrea Tabaka 10/10 1921 days 77%
Martina 7/10 1941 days 69%
Ivan Dupont 10/10 1945 days 75%
Lars Schuett 8/10 1946 days 71%
Lazarela 10/10 1950 days 75%
Sabine 8/10 1978 days 70%
Guilaine Durieux 8/10 1979 days 70%
Madita and Lisann 7/10 1979 days 67%
Brooklyn 7/10 2010 days 66%
Katie 8/10 2239 days 59%
Rachel S 10/10 2239 days 62%
Danica Vrsaljko 9/10 2256 days 61%
Markus Johannes 8/10 2256 days 58%
Leonie Jennings 9/10 2303 days 59%
Brynn Ostvik 7/10 2317 days 53%
Kane F 6/10 2421 days 44%
Stefanie 8/10 2603 days 43%
Jan-Peter Stripp 8/10 2603 days 43%
Stina Hultberg 5/10 2639 days 35%
Linus Larsson 6/10 2641 days 36%
Davina Teo 8/10 2670 days 40%
Nigel 10/10 2670 days 42%
Henry Thiel 4/10 2675 days 33%
Christina Habranke 7/10 2675 days 38%
Claire Lieval 9/10 2682 days 42%
Aurora Garcia 9/10 2684 days 42%
Ruben Garcia Raiuiro 10/10 2684 days 42%
Sarah Strong 8/10 2687 days 39%
Susser 10/10 2687 days 41%
Trish Saunders 8/10 2687 days 39%
Patrick 7/10 2694 days 37%
Emma 8/10 2694 days 39%
Steve Kaminski 10/10 2696 days 41%
Monique Browne 10/10 2696 days 41%
Steve Warren 9/10 2786 days 37%
hendrik king 10/10 2908 days 31%
Stefan 7/10 2985 days 25%
Bettina Fluhrer 8/10 2985 days 26%
Marie 9/10 2985 days 28%
Michael Nolan 10/10 3000 days 27%
Sharyn Crosby 10/10 3000 days 27%
Kevin Tranter 7/10 3007 days 24%
Guillot 6/10 3007 days 22%
Daniel Jezak 9/10 3010 days 27%
Enna Keet 8/10 3012 days 25%
Mathieu Brias 9/10 3046 days 25%
Lis Bon 9/10 3059 days 24%
Ingeborg Ruysscher 10/10 3059 days 24%
Sue Kieseker 9/10 3075 days 24%
Jason 8/10 3077 days 22%
Stefan and Brigit and Janek 10/10 3082 days 23%
Jackie and Brian 8/10 3082 days 22%
gareth williams 5/10 3181 days 15%
sandytemp22 10/10 3334 days 12%
Sander Heike 8/10 3337 days 11%
Vlutters 7/10 3370 days 9%
Brasier 8/10 3371 days 10%
Josef 8/10 3375 days 9%
Bottoms 9/10 3375 days 10%
Cole 9/10 3376 days 10%
John & Ray Calder 6/10 3377 days 8%
D Collier 10/10 3378 days 10%
Gerrit & Martina 9/10 3379 days 10%
Marco Scheiber 6/10 3388 days 7%
Andy & Lynnie Nevin 7/10 3388 days 8%
Kurt & Noemi Buhler 9/10 3389 days 9%
Jessica Lane 8/10 3391 days 9%
Dave McLeish 8/10 3392 days 9%
Johan 9/10 3392 days 9%
Katie K 7/10 3403 days 8%
Sally Rawson 8/10 3405 days 8%
Fred Saunders 10/10 3420 days 8%
JEB 7/10 3425 days 7%
Rene Rypkema 8/10 3439 days 7%
Kai 10/10 3462 days 6%
Steve Eley 9/10 3465 days 6%
Anna Bret 6/10 3465 days 4%
Jaime Castells 6/10 3465 days 4%
John & Vicki 8/10 3472 days 5%
Sue 9/10 3472 days 6%
kirribilliangel 3/10 3578 days 0%
Stephen Hunt 7/10 3696 days 19%
Edward Marhi 9/10 3697 days 21%
Weez18 6/10 3700 days 17%
Brian & Di 9/10 3713 days 21%
Kendall 9/10 3714 days 21%
Ilse & Thys 7/10 3714 days 19%
Gronewold Harm-Dierchs 10/10 3715 days 21%
Richard Gallichan 5/10 3718 days 16%
Pfleidere 8/10 3718 days 20%
Wayne Forrow 8/10 3721 days 20%
Janey Chamberlain 9/10 3722 days 21%
Keely & Mark Haynes 7/10 3724 days 19%
Svea Sauter 9/10 3724 days 21%
Chris & Anne Pearson 7/10 3725 days 19%
Jeff and Carey Brown 10/10 3730 days 21%
Katie Mitchell 10/10 3731 days 21%
Gert Vogelaers 7/10 3734 days 19%
Victoria Purver 9/10 3734 days 21%
Malin Emanuelsson 4/10 3734 days 16%
Steve Pearce 8/10 3735 days 20%
Hadleigh 8/10 3736 days 20%
Mark 9/10 3738 days 21%
Mark Irwin 8/10 3742 days 20%
Andrew van der Peet 7/10 3743 days 19%
Horton Fawkes 10/10 3750 days 21%
Jason Hernandez 9/10 3752 days 21%
D Hoekstra 10/10 3754 days 21%
Ellen Thompson 6/10 3754 days 17%
Bas Geerts 9/10 3759 days 21%
mercadezz 5/10 3790 days 16%
kristy 9/10 3882 days 21%
penz 6/10 3974 days 17%
Gunther 10/10 4009 days 21%
Angela 9/10 4017 days 21%
Stephan Imartina 8/10 4031 days 20%
Jane and Dave 5/10 4032 days 16%
June 8/10 4065 days 20%
Jesper Sch 9/10 4078 days 21%
barry_w_nz 10/10 4097 days 21%
Luisa 10/10 4097 days 21%
Dutertre Annaboue 7/10 4097 days 19%
Stanna 8/10 4097 days 20%
Zara Leyden 10/10 4098 days 21%
Colin Daniels 8/10 4098 days 20%
Ashley Arnold 8/10 4100 days 20%
Gary Haas 9/10 4103 days 21%
R Traber 8/10 4103 days 20%
Faurack 8/10 4103 days 20%
Helen B 7/10 4106 days 19%
Robert Trostle 7/10 4109 days 19%
Brenda Brelinski 8/10 4118 days 20%
Karin 8/10 4120 days 20%
Nadine Schaee 7/10 4121 days 19%
Carl Diehl 3/10 4122 days 15%
Keith Maplestone 7/10 4123 days 19%
Uwe Rieper 9/10 4123 days 21%
Marie Jack 5/10 4123 days 16%
Pete Hallam 10/10 4123 days 21%
nigelwaterhouse 9/10 4124 days 21%
W David R Thomas 9/10 4129 days 21%
Catherine Clavel 10/10 4133 days 21%
John Borneman 10/10 4141 days 21%
Ralf Genthe 8/10 4141 days 20%
Heino keyssler 10/10 4144 days 21%
Florian Knoepfel 8/10 4144 days 20%
Astrio Gregersen 9/10 4153 days 21%
stafanie_norman 9/10 4170 days 21%
warrenp 5/10 4171 days 16%
asselman 6/10 4171 days 17%
carmenk 8/10 4172 days 20%
Marons 8/10 4175 days 20%
Poole 8/10 4188 days 20%
Douglas Beresford 8/10 4188 days 20%
mdarras 8/10 4190 days 20%
Laura McDaniel 8/10 4194 days 20%
Ines O'Sullivan 7/10 4194 days 19%
Deede K 6/10 4194 days 17%
Philip Ryott 9/10 4196 days 21%
Dermot Bryne 5/10 4209 days 16%
Debs NZ 4/10 4216 days 16%
PatH 8/10 4230 days 20%
zoey1 7/10 4295 days 19%
johanw 9/10 4302 days 21%
DustyLaptop 7/10 4369 days 19%
Conrad Duden 1/10 4400 days 15%
HelenPalmer 8/10 4418 days 20%
TraceyM 8/10 4418 days 20%
LizG 9/10 4428 days 21%
scottl 8/10 4430 days 20%
mikestep 8/10 4430 days 20%
stephen 8/10 4431 days 20%
Heide 8/10 4433 days 20%
Juergan 6/10 4434 days 17%
RichardA 7/10 4437 days 19%
CraigB 7/10 4442 days 19%
LauraN 7/10 4447 days 19%
Benzedi 8/10 4448 days 20%
Fred 2/10 4453 days 15%
Mary 8/10 4454 days 20%
RodW 8/10 4464 days 20%
PiaW 6/10 4464 days 17%
JoanneM 9/10 4465 days 21%
SebastianGermany1 8/10 4465 days 20%
Paul 6/10 4466 days 17%
S 6/10 4467 days 17%
Frances 6/10 4467 days 17%
Katrina 6/10 4467 days 17%
Renee 7/10 4470 days 19%
Dyan Aitken 6/10 4470 days 17%
Jan 9/10 4475 days 21%
Carly 5/10 4481 days 16%
Dave 8/10 4481 days 20%
Franz 10/10 4481 days 21%
GingerPrince 8/10 4488 days 20%
Hans 8/10 4495 days 20%
Katarina 8/10 4495 days 20%
Michael 9/10 4499 days 21%
Rob 9/10 4502 days 21%
Vicky 9/10 4503 days 21%
Bernd 6/10 4503 days 17%
Helen 8/10 4506 days 20%
Jason 7/10 4534 days 19%
Groen 8/10 4543 days 20%
Lorna 10/10 4594 days 21%
Emilie 10/10 4605 days 21%
Paul 7/10 4607 days 19%
Donna 7/10 4619 days 19%
Vanessa 7/10 4619 days 19%
Louise 9/10 4636 days 21%
Mark Coffey 8/10 4673 days 20%
Bonny Doon 6/10 4691 days 17%
CollyBob 8/10 4702 days 20%
Ashlee Roberts 10/10 4727 days 21%
Toni Keown 9/10 4785 days 21%
David Wilson-Howarth 8/10 4792 days 20%
Lorraine Wallis 5/10 4796 days 16%
Chrysa Charitou 8/10 4796 days 20%
Teresa Wallis 6/10 4796 days 17%
Tom Ben 8/10 4801 days 20%
Rob Poels 7/10 4807 days 19%
Sabine Volley 10/10 4813 days 21%
Ria 8/10 4817 days 20%
Orla Hansen 9/10 4822 days 21%
Sanne 10/10 4823 days 21%
Volders 5/10 4823 days 16%
David Buckley 9/10 4830 days 21%
April 8/10 4839 days 20%
Stefanie 7/10 4843 days 19%
Bex 5/10 4857 days 16%
Jann Anderssen 10/10 4870 days 21%
Tim 5/10 4870 days 16%
Chris Gedda 9/10 4904 days 21%
caroline 8/10 4915 days 20%
Pete 7/10 4919 days 19%
Killerblow 8/10 4928 days 20%
ranker_43 9/10 5032 days 21%
Jo 10/10 5032 days 21%
Andy Chapman 6/10 5032 days 17%
Lauren 8/10 5137 days 20%
Jackie 6/10 5137 days 17%
Alan 9/10 5141 days 21%
Billie 2/10 5142 days 15%
Nick 4/10 5142 days 16%
Sebastian 7/10 5148 days 19%
Hanneke 8/10 5158 days 20%
Magnus 4/10 5160 days 16%
Erika 5/10 5160 days 16%
Stevenson 8/10 5165 days 20%
Raul 6/10 5165 days 17%
Heather 8/10 5167 days 20%
Pam Rose 9/10 5170 days 21%
Renee 7/10 5170 days 19%
Fenke 8/10 5172 days 20%
Gay Ramsay 8/10 5184 days 20%
Drew Forrest 3/10 5184 days 15%
John Beirne 8/10 5184 days 20%
Jess 8/10 5184 days 20%
Mary 5/10 5195 days 16%
Mitch 1/10 5195 days 15%
Herman&Ineke 9/10 5199 days 21%
Jensen 5/10 5200 days 16%
Colin 6/10 5204 days 17%
Thea 8/10 5208 days 20%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs Thermal Pools & Spa experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.74% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 94 days. However the Hanmer Springs Thermal Pools & Spa experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Hanmer Springs Thermal Pools & Spa experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -2.70%
198 -2.71%
199 -2.72%
200 -2.74%
201 -2.75%
202 -2.76%
203 -2.78%

Final Ranking Score

77%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.