Hi, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs Thermal Pools & Spa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs Thermal Pools & Spa
Valid Reviews
286 Valid Reviews
The Hanmer Springs Thermal Pools & Spa experience has a total of 287 reviews. There are 286 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 286 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
14% |
| 9/10 | 59 |
|
21% |
| 8/10 | 89 |
|
31% |
| 7/10 | 42 |
|
15% |
| 6/10 | 26 |
|
9% |
| 5/10 | 17 |
|
6% |
| 4/10 | 6 |
|
2% |
| 3/10 | 3 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 2 |
|
1% |
77.52% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa valid reviews is 77.52% and is based on 286 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
255 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 286 valid reviews, the experience has 255 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 255 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 53 |
|
21% |
| 8/10 | 84 |
|
33% |
| 7/10 | 40 |
|
16% |
| 6/10 | 22 |
|
9% |
| 5/10 | 14 |
|
5% |
| 4/10 | 5 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
77.73% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa face-to-face reviews is 77.73% and is based on 255 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.37%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Holm | 8/10 | 3068 days | 100% |
| Wendy | 8/10 | 3351 days | 75% |
| Andi Teuber | 4/10 | 3361 days | 45% |
| Chloe Olsen | 8/10 | 3364 days | 74% |
| Jodi Halligan | 7/10 | 3367 days | 70% |
| Bernd Giermann | 9/10 | 3368 days | 75% |
| Bree Shaw | 8/10 | 3404 days | 71% |
| Romana Novotna | 9/10 | 3407 days | 71% |
| Lukas Trewel | 8/10 | 3432 days | 68% |
| Lena | 5/10 | 3440 days | 50% |
| Laura Leoekloek | 9/10 | 3440 days | 69% |
| Maire O'Grady | 8/10 | 3445 days | 67% |
| Claudia Klinge | 9/10 | 3447 days | 68% |
| Claire | 9/10 | 3454 days | 67% |
| Chris | 9/10 | 3469 days | 66% |
| Gavin Moffatt | 8/10 | 3659 days | 49% |
| Constantin Goldberg | 7/10 | 3665 days | 45% |
| Radim Halasz | 10/10 | 3678 days | 48% |
| Katerina Vobecka | 9/10 | 3678 days | 48% |
| Andre | 8/10 | 3686 days | 46% |
| Marco | 8/10 | 3691 days | 46% |
| Angharad Lloyd | 7/10 | 3695 days | 43% |
| Andrea Tabaka | 10/10 | 3700 days | 46% |
| Martina | 7/10 | 3720 days | 41% |
| Ivan Dupont | 10/10 | 3724 days | 44% |
| Lars Schuett | 8/10 | 3725 days | 43% |
| Lazarela | 10/10 | 3729 days | 44% |
| Sabine | 8/10 | 3757 days | 40% |
| Guilaine Durieux | 8/10 | 3758 days | 40% |
| Madita and Lisann | 7/10 | 3758 days | 37% |
| Brooklyn | 7/10 | 3789 days | 35% |
| Katie | 8/10 | 4018 days | 18% |
| Rachel S | 10/10 | 4018 days | 18% |
| Danica Vrsaljko | 9/10 | 4035 days | 16% |
| Markus Johannes | 8/10 | 4035 days | 16% |
| Leonie Jennings | 9/10 | 4082 days | 12% |
| Brynn Ostvik | 7/10 | 4096 days | 10% |
| Kane F | 6/10 | 4200 days | 0% |
| Stefanie | 8/10 | 4382 days | 31% |
| Jan-Peter Stripp | 8/10 | 4382 days | 31% |
| Stina Hultberg | 5/10 | 4418 days | 21% |
| Linus Larsson | 6/10 | 4420 days | 25% |
| Davina Teo | 8/10 | 4449 days | 31% |
| Nigel | 10/10 | 4449 days | 31% |
| Henry Thiel | 4/10 | 4454 days | 16% |
| Christina Habranke | 7/10 | 4454 days | 28% |
| Claire Lieval | 9/10 | 4461 days | 31% |
| Aurora Garcia | 9/10 | 4463 days | 31% |
| Ruben Garcia Raiuiro | 10/10 | 4463 days | 31% |
| Sarah Strong | 8/10 | 4466 days | 31% |
| Susser | 10/10 | 4466 days | 31% |
| Trish Saunders | 8/10 | 4466 days | 31% |
| Patrick | 7/10 | 4473 days | 28% |
| Emma | 8/10 | 4473 days | 31% |
| Steve Kaminski | 10/10 | 4475 days | 31% |
| Monique Browne | 10/10 | 4475 days | 31% |
| Steve Warren | 9/10 | 4565 days | 31% |
| hendrik king | 10/10 | 4687 days | 31% |
| Stefan | 7/10 | 4764 days | 28% |
| Bettina Fluhrer | 8/10 | 4764 days | 31% |
| Marie | 9/10 | 4764 days | 31% |
| Michael Nolan | 10/10 | 4779 days | 31% |
| Sharyn Crosby | 10/10 | 4779 days | 31% |
| Kevin Tranter | 7/10 | 4786 days | 28% |
| Guillot | 6/10 | 4786 days | 25% |
| Daniel Jezak | 9/10 | 4789 days | 31% |
| Enna Keet | 8/10 | 4791 days | 31% |
| Mathieu Brias | 9/10 | 4825 days | 31% |
| Lis Bon | 9/10 | 4838 days | 31% |
| Ingeborg Ruysscher | 10/10 | 4838 days | 31% |
| Sue Kieseker | 9/10 | 4854 days | 31% |
| Jason | 8/10 | 4856 days | 31% |
| Stefan and Brigit and Janek | 10/10 | 4861 days | 31% |
| Jackie and Brian | 8/10 | 4861 days | 31% |
| gareth williams | 5/10 | 4960 days | 21% |
| sandytemp22 | 10/10 | 5113 days | 31% |
| Sander Heike | 8/10 | 5116 days | 31% |
| Vlutters | 7/10 | 5149 days | 28% |
| Brasier | 8/10 | 5150 days | 31% |
| Josef | 8/10 | 5154 days | 31% |
| Bottoms | 9/10 | 5154 days | 31% |
| Cole | 9/10 | 5155 days | 31% |
| John & Ray Calder | 6/10 | 5156 days | 25% |
| D Collier | 10/10 | 5157 days | 31% |
| Gerrit & Martina | 9/10 | 5158 days | 31% |
| Marco Scheiber | 6/10 | 5167 days | 25% |
| Andy & Lynnie Nevin | 7/10 | 5167 days | 28% |
| Kurt & Noemi Buhler | 9/10 | 5168 days | 31% |
| Jessica Lane | 8/10 | 5170 days | 31% |
| Dave McLeish | 8/10 | 5171 days | 31% |
| Johan | 9/10 | 5171 days | 31% |
| Katie K | 7/10 | 5182 days | 28% |
| Sally Rawson | 8/10 | 5184 days | 31% |
| Fred Saunders | 10/10 | 5199 days | 31% |
| JEB | 7/10 | 5204 days | 28% |
| Rene Rypkema | 8/10 | 5218 days | 31% |
| Kai | 10/10 | 5241 days | 31% |
| Steve Eley | 9/10 | 5244 days | 31% |
| Anna Bret | 6/10 | 5244 days | 25% |
| Jaime Castells | 6/10 | 5244 days | 25% |
| John & Vicki | 8/10 | 5251 days | 31% |
| Sue | 9/10 | 5251 days | 31% |
| kirribilliangel | 3/10 | 5357 days | 11% |
| Stephen Hunt | 7/10 | 5475 days | 28% |
| Edward Marhi | 9/10 | 5476 days | 31% |
| Weez18 | 6/10 | 5479 days | 25% |
| Brian & Di | 9/10 | 5492 days | 31% |
| Kendall | 9/10 | 5493 days | 31% |
| Ilse & Thys | 7/10 | 5493 days | 28% |
| Gronewold Harm-Dierchs | 10/10 | 5494 days | 31% |
| Richard Gallichan | 5/10 | 5497 days | 21% |
| Pfleidere | 8/10 | 5497 days | 31% |
| Wayne Forrow | 8/10 | 5500 days | 31% |
| Janey Chamberlain | 9/10 | 5501 days | 31% |
| Keely & Mark Haynes | 7/10 | 5503 days | 28% |
| Svea Sauter | 9/10 | 5503 days | 31% |
| Chris & Anne Pearson | 7/10 | 5504 days | 28% |
| Jeff and Carey Brown | 10/10 | 5509 days | 31% |
| Katie Mitchell | 10/10 | 5510 days | 31% |
| Gert Vogelaers | 7/10 | 5513 days | 28% |
| Victoria Purver | 9/10 | 5513 days | 31% |
| Malin Emanuelsson | 4/10 | 5513 days | 16% |
| Steve Pearce | 8/10 | 5514 days | 31% |
| Hadleigh | 8/10 | 5515 days | 31% |
| Mark | 9/10 | 5517 days | 31% |
| Mark Irwin | 8/10 | 5521 days | 31% |
| Andrew van der Peet | 7/10 | 5522 days | 28% |
| Horton Fawkes | 10/10 | 5529 days | 31% |
| Jason Hernandez | 9/10 | 5531 days | 31% |
| D Hoekstra | 10/10 | 5533 days | 31% |
| Ellen Thompson | 6/10 | 5533 days | 25% |
| Bas Geerts | 9/10 | 5538 days | 31% |
| mercadezz | 5/10 | 5569 days | 21% |
| kristy | 9/10 | 5661 days | 31% |
| penz | 6/10 | 5753 days | 25% |
| Gunther | 10/10 | 5788 days | 31% |
| Angela | 9/10 | 5796 days | 31% |
| Stephan Imartina | 8/10 | 5810 days | 31% |
| Jane and Dave | 5/10 | 5811 days | 21% |
| June | 8/10 | 5844 days | 31% |
| Jesper Sch | 9/10 | 5857 days | 31% |
| barry_w_nz | 10/10 | 5876 days | 31% |
| Luisa | 10/10 | 5876 days | 31% |
| Dutertre Annaboue | 7/10 | 5876 days | 28% |
| Stanna | 8/10 | 5876 days | 31% |
| Zara Leyden | 10/10 | 5877 days | 31% |
| Colin Daniels | 8/10 | 5877 days | 31% |
| Ashley Arnold | 8/10 | 5879 days | 31% |
| Gary Haas | 9/10 | 5882 days | 31% |
| R Traber | 8/10 | 5882 days | 31% |
| Faurack | 8/10 | 5882 days | 31% |
| Helen B | 7/10 | 5885 days | 28% |
| Robert Trostle | 7/10 | 5888 days | 28% |
| Brenda Brelinski | 8/10 | 5897 days | 31% |
| Karin | 8/10 | 5899 days | 31% |
| Nadine Schaee | 7/10 | 5900 days | 28% |
| Carl Diehl | 3/10 | 5901 days | 11% |
| Keith Maplestone | 7/10 | 5902 days | 28% |
| Uwe Rieper | 9/10 | 5902 days | 31% |
| Marie Jack | 5/10 | 5902 days | 21% |
| Pete Hallam | 10/10 | 5902 days | 31% |
| nigelwaterhouse | 9/10 | 5903 days | 31% |
| W David R Thomas | 9/10 | 5908 days | 31% |
| Catherine Clavel | 10/10 | 5912 days | 31% |
| John Borneman | 10/10 | 5920 days | 31% |
| Ralf Genthe | 8/10 | 5920 days | 31% |
| Heino keyssler | 10/10 | 5923 days | 31% |
| Florian Knoepfel | 8/10 | 5923 days | 31% |
| Astrio Gregersen | 9/10 | 5932 days | 31% |
| stafanie_norman | 9/10 | 5949 days | 31% |
| warrenp | 5/10 | 5950 days | 21% |
| asselman | 6/10 | 5950 days | 25% |
| carmenk | 8/10 | 5951 days | 31% |
| Marons | 8/10 | 5954 days | 31% |
| Poole | 8/10 | 5967 days | 31% |
| Douglas Beresford | 8/10 | 5967 days | 31% |
| mdarras | 8/10 | 5969 days | 31% |
| Laura McDaniel | 8/10 | 5973 days | 31% |
| Ines O'Sullivan | 7/10 | 5973 days | 28% |
| Deede K | 6/10 | 5973 days | 25% |
| Philip Ryott | 9/10 | 5975 days | 31% |
| Dermot Bryne | 5/10 | 5988 days | 21% |
| Debs NZ | 4/10 | 5995 days | 16% |
| PatH | 8/10 | 6009 days | 31% |
| zoey1 | 7/10 | 6074 days | 28% |
| johanw | 9/10 | 6081 days | 31% |
| DustyLaptop | 7/10 | 6148 days | 28% |
| Conrad Duden | 1/10 | 6179 days | 5% |
| HelenPalmer | 8/10 | 6197 days | 31% |
| TraceyM | 8/10 | 6197 days | 31% |
| LizG | 9/10 | 6207 days | 31% |
| scottl | 8/10 | 6209 days | 31% |
| mikestep | 8/10 | 6209 days | 31% |
| stephen | 8/10 | 6210 days | 31% |
| Heide | 8/10 | 6212 days | 31% |
| Juergan | 6/10 | 6213 days | 25% |
| RichardA | 7/10 | 6216 days | 28% |
| CraigB | 7/10 | 6221 days | 28% |
| LauraN | 7/10 | 6226 days | 28% |
| Benzedi | 8/10 | 6227 days | 31% |
| Fred | 2/10 | 6232 days | 7% |
| Mary | 8/10 | 6233 days | 31% |
| RodW | 8/10 | 6243 days | 31% |
| PiaW | 6/10 | 6243 days | 25% |
| JoanneM | 9/10 | 6244 days | 31% |
| SebastianGermany1 | 8/10 | 6244 days | 31% |
| Paul | 6/10 | 6245 days | 25% |
| S | 6/10 | 6245 days | 25% |
| Frances | 6/10 | 6245 days | 25% |
| Katrina | 6/10 | 6245 days | 25% |
| Renee | 7/10 | 6249 days | 28% |
| Dyan Aitken | 6/10 | 6249 days | 25% |
| Jan | 9/10 | 6254 days | 31% |
| Carly | 5/10 | 6259 days | 21% |
| Dave | 8/10 | 6259 days | 31% |
| Franz | 10/10 | 6260 days | 31% |
| GingerPrince | 8/10 | 6267 days | 31% |
| Hans | 8/10 | 6273 days | 31% |
| Katarina | 8/10 | 6273 days | 31% |
| Michael | 9/10 | 6278 days | 31% |
| Rob | 9/10 | 6281 days | 31% |
| Vicky | 9/10 | 6281 days | 31% |
| Bernd | 6/10 | 6282 days | 25% |
| Helen | 8/10 | 6285 days | 31% |
| Jason | 7/10 | 6313 days | 28% |
| Groen | 8/10 | 6321 days | 31% |
| Lorna | 10/10 | 6373 days | 31% |
| Emilie | 10/10 | 6383 days | 31% |
| Paul | 7/10 | 6386 days | 28% |
| Donna | 7/10 | 6398 days | 28% |
| Vanessa | 7/10 | 6398 days | 28% |
| Louise | 9/10 | 6415 days | 31% |
| Mark Coffey | 8/10 | 6452 days | 31% |
| Bonny Doon | 6/10 | 6470 days | 25% |
| CollyBob | 8/10 | 6481 days | 31% |
| Ashlee Roberts | 10/10 | 6506 days | 31% |
| Toni Keown | 9/10 | 6564 days | 31% |
| David Wilson-Howarth | 8/10 | 6571 days | 31% |
| Lorraine Wallis | 5/10 | 6575 days | 21% |
| Chrysa Charitou | 8/10 | 6575 days | 31% |
| Teresa Wallis | 6/10 | 6575 days | 25% |
| Tom Ben | 8/10 | 6580 days | 31% |
| Rob Poels | 7/10 | 6586 days | 28% |
| Sabine Volley | 10/10 | 6592 days | 31% |
| Ria | 8/10 | 6596 days | 31% |
| Orla Hansen | 9/10 | 6601 days | 31% |
| Sanne | 10/10 | 6602 days | 31% |
| Volders | 5/10 | 6602 days | 21% |
| David Buckley | 9/10 | 6609 days | 31% |
| April | 8/10 | 6618 days | 31% |
| Stefanie | 7/10 | 6622 days | 28% |
| Bex | 5/10 | 6636 days | 21% |
| Jann Anderssen | 10/10 | 6649 days | 31% |
| Tim | 5/10 | 6649 days | 21% |
| Chris Gedda | 9/10 | 6683 days | 31% |
| caroline | 8/10 | 6694 days | 31% |
| Pete | 7/10 | 6698 days | 28% |
| Killerblow | 8/10 | 6707 days | 31% |
| ranker_43 | 9/10 | 6811 days | 31% |
| Jo | 10/10 | 6811 days | 31% |
| Andy Chapman | 6/10 | 6811 days | 25% |
| Lauren | 8/10 | 6916 days | 31% |
| Jackie | 6/10 | 6916 days | 25% |
| Alan | 9/10 | 6920 days | 31% |
| Billie | 2/10 | 6921 days | 7% |
| Nick | 4/10 | 6921 days | 16% |
| Sebastian | 7/10 | 6927 days | 28% |
| Hanneke | 8/10 | 6937 days | 31% |
| Magnus | 4/10 | 6939 days | 16% |
| Erika | 5/10 | 6939 days | 21% |
| Stevenson | 8/10 | 6944 days | 31% |
| Raul | 6/10 | 6944 days | 25% |
| Heather | 8/10 | 6946 days | 31% |
| Pam Rose | 9/10 | 6949 days | 31% |
| Renee | 7/10 | 6949 days | 28% |
| Fenke | 8/10 | 6951 days | 31% |
| Gay Ramsay | 8/10 | 6963 days | 31% |
| Drew Forrest | 3/10 | 6963 days | 11% |
| John Beirne | 8/10 | 6963 days | 31% |
| Jess | 8/10 | 6963 days | 31% |
| Mary | 5/10 | 6974 days | 21% |
| Mitch | 1/10 | 6974 days | 5% |
| Herman&Ineke | 9/10 | 6978 days | 31% |
| Jensen | 5/10 | 6979 days | 21% |
| Colin | 6/10 | 6983 days | 25% |
| Thea | 8/10 | 6987 days | 31% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs Thermal Pools & Spa experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.74% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 60 days. However the Hanmer Springs Thermal Pools & Spa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs Thermal Pools & Spa experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.68% |
| 198 | -3.70% |
| 199 | -3.72% |
| 200 | -3.74% |
| 201 | -3.76% |
| 202 | -3.77% |
| 203 | -3.79% |
| … | … |
Balancing Adjustment
4.41% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.