Hey, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs Thermal Pools & Spa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
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Hanmer Springs Thermal Pools & Spa
Valid Reviews
286 Valid Reviews
The Hanmer Springs Thermal Pools & Spa experience has a total of 287 reviews. There are 286 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 286 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
14% |
| 9/10 | 59 |
|
21% |
| 8/10 | 89 |
|
31% |
| 7/10 | 42 |
|
15% |
| 6/10 | 26 |
|
9% |
| 5/10 | 17 |
|
6% |
| 4/10 | 6 |
|
2% |
| 3/10 | 3 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 2 |
|
1% |
77.52% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa valid reviews is 77.52% and is based on 286 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
255 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 286 valid reviews, the experience has 255 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 255 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 53 |
|
21% |
| 8/10 | 84 |
|
33% |
| 7/10 | 40 |
|
16% |
| 6/10 | 22 |
|
9% |
| 5/10 | 14 |
|
5% |
| 4/10 | 5 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
77.73% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa face-to-face reviews is 77.73% and is based on 255 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.39%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Holm | 8/10 | 2710 days | 100% |
| Wendy | 8/10 | 2993 days | 83% |
| Andi Teuber | 4/10 | 3003 days | 54% |
| Chloe Olsen | 8/10 | 3006 days | 82% |
| Jodi Halligan | 7/10 | 3009 days | 77% |
| Bernd Giermann | 9/10 | 3010 days | 82% |
| Bree Shaw | 8/10 | 3046 days | 79% |
| Romana Novotna | 9/10 | 3049 days | 80% |
| Lukas Trewel | 8/10 | 3074 days | 78% |
| Lena | 5/10 | 3082 days | 59% |
| Laura Leoekloek | 9/10 | 3082 days | 78% |
| Maire O'Grady | 8/10 | 3087 days | 77% |
| Claudia Klinge | 9/10 | 3089 days | 77% |
| Claire | 9/10 | 3096 days | 77% |
| Chris | 9/10 | 3110 days | 76% |
| Gavin Moffatt | 8/10 | 3301 days | 63% |
| Constantin Goldberg | 7/10 | 3307 days | 60% |
| Radim Halasz | 10/10 | 3320 days | 64% |
| Katerina Vobecka | 9/10 | 3320 days | 63% |
| Andre | 8/10 | 3328 days | 62% |
| Marco | 8/10 | 3333 days | 61% |
| Angharad Lloyd | 7/10 | 3337 days | 58% |
| Andrea Tabaka | 10/10 | 3342 days | 62% |
| Martina | 7/10 | 3362 days | 57% |
| Ivan Dupont | 10/10 | 3366 days | 61% |
| Lars Schuett | 8/10 | 3367 days | 59% |
| Lazarela | 10/10 | 3371 days | 60% |
| Sabine | 8/10 | 3399 days | 57% |
| Guilaine Durieux | 8/10 | 3400 days | 57% |
| Madita and Lisann | 7/10 | 3400 days | 54% |
| Brooklyn | 7/10 | 3431 days | 52% |
| Katie | 8/10 | 3659 days | 41% |
| Rachel S | 10/10 | 3659 days | 42% |
| Danica Vrsaljko | 9/10 | 3677 days | 41% |
| Markus Johannes | 8/10 | 3677 days | 40% |
| Leonie Jennings | 9/10 | 3724 days | 38% |
| Brynn Ostvik | 7/10 | 3738 days | 34% |
| Kane F | 6/10 | 3841 days | 26% |
| Stefanie | 8/10 | 4024 days | 19% |
| Jan-Peter Stripp | 8/10 | 4024 days | 19% |
| Stina Hultberg | 5/10 | 4060 days | 12% |
| Linus Larsson | 6/10 | 4062 days | 14% |
| Davina Teo | 8/10 | 4091 days | 15% |
| Nigel | 10/10 | 4091 days | 15% |
| Henry Thiel | 4/10 | 4096 days | 8% |
| Christina Habranke | 7/10 | 4096 days | 13% |
| Claire Lieval | 9/10 | 4103 days | 14% |
| Aurora Garcia | 9/10 | 4105 days | 14% |
| Ruben Garcia Raiuiro | 10/10 | 4105 days | 14% |
| Sarah Strong | 8/10 | 4108 days | 14% |
| Susser | 10/10 | 4108 days | 14% |
| Trish Saunders | 8/10 | 4108 days | 14% |
| Patrick | 7/10 | 4115 days | 12% |
| Emma | 8/10 | 4115 days | 13% |
| Steve Kaminski | 10/10 | 4117 days | 13% |
| Monique Browne | 10/10 | 4117 days | 13% |
| Steve Warren | 9/10 | 4207 days | 8% |
| hendrik king | 10/10 | 4329 days | 0% |
| Stefan | 7/10 | 4406 days | 27% |
| Bettina Fluhrer | 8/10 | 4406 days | 28% |
| Marie | 9/10 | 4406 days | 29% |
| Michael Nolan | 10/10 | 4421 days | 29% |
| Sharyn Crosby | 10/10 | 4421 days | 29% |
| Kevin Tranter | 7/10 | 4428 days | 27% |
| Guillot | 6/10 | 4428 days | 25% |
| Daniel Jezak | 9/10 | 4431 days | 29% |
| Enna Keet | 8/10 | 4433 days | 28% |
| Mathieu Brias | 9/10 | 4467 days | 29% |
| Lis Bon | 9/10 | 4480 days | 29% |
| Ingeborg Ruysscher | 10/10 | 4480 days | 29% |
| Sue Kieseker | 9/10 | 4496 days | 29% |
| Jason | 8/10 | 4498 days | 28% |
| Stefan and Brigit and Janek | 10/10 | 4503 days | 29% |
| Jackie and Brian | 8/10 | 4503 days | 28% |
| gareth williams | 5/10 | 4602 days | 21% |
| sandytemp22 | 10/10 | 4755 days | 29% |
| Sander Heike | 8/10 | 4758 days | 28% |
| Vlutters | 7/10 | 4791 days | 27% |
| Brasier | 8/10 | 4792 days | 28% |
| Josef | 8/10 | 4796 days | 28% |
| Bottoms | 9/10 | 4796 days | 29% |
| Cole | 9/10 | 4797 days | 29% |
| John & Ray Calder | 6/10 | 4798 days | 25% |
| D Collier | 10/10 | 4799 days | 29% |
| Gerrit & Martina | 9/10 | 4800 days | 29% |
| Marco Scheiber | 6/10 | 4809 days | 25% |
| Andy & Lynnie Nevin | 7/10 | 4809 days | 27% |
| Kurt & Noemi Buhler | 9/10 | 4810 days | 29% |
| Jessica Lane | 8/10 | 4812 days | 28% |
| Dave McLeish | 8/10 | 4813 days | 28% |
| Johan | 9/10 | 4813 days | 29% |
| Katie K | 7/10 | 4824 days | 27% |
| Sally Rawson | 8/10 | 4826 days | 28% |
| Fred Saunders | 10/10 | 4841 days | 29% |
| JEB | 7/10 | 4846 days | 27% |
| Rene Rypkema | 8/10 | 4860 days | 28% |
| Kai | 10/10 | 4883 days | 29% |
| Steve Eley | 9/10 | 4886 days | 29% |
| Anna Bret | 6/10 | 4886 days | 25% |
| Jaime Castells | 6/10 | 4886 days | 25% |
| John & Vicki | 8/10 | 4893 days | 28% |
| Sue | 9/10 | 4893 days | 29% |
| kirribilliangel | 3/10 | 4999 days | 14% |
| Stephen Hunt | 7/10 | 5117 days | 27% |
| Edward Marhi | 9/10 | 5118 days | 29% |
| Weez18 | 6/10 | 5121 days | 25% |
| Brian & Di | 9/10 | 5134 days | 29% |
| Kendall | 9/10 | 5135 days | 29% |
| Ilse & Thys | 7/10 | 5135 days | 27% |
| Gronewold Harm-Dierchs | 10/10 | 5136 days | 29% |
| Richard Gallichan | 5/10 | 5139 days | 21% |
| Pfleidere | 8/10 | 5139 days | 28% |
| Wayne Forrow | 8/10 | 5142 days | 28% |
| Janey Chamberlain | 9/10 | 5143 days | 29% |
| Keely & Mark Haynes | 7/10 | 5145 days | 27% |
| Svea Sauter | 9/10 | 5145 days | 29% |
| Chris & Anne Pearson | 7/10 | 5146 days | 27% |
| Jeff and Carey Brown | 10/10 | 5151 days | 29% |
| Katie Mitchell | 10/10 | 5152 days | 29% |
| Gert Vogelaers | 7/10 | 5155 days | 27% |
| Victoria Purver | 9/10 | 5155 days | 29% |
| Malin Emanuelsson | 4/10 | 5155 days | 18% |
| Steve Pearce | 8/10 | 5156 days | 28% |
| Hadleigh | 8/10 | 5157 days | 28% |
| Mark | 9/10 | 5159 days | 29% |
| Mark Irwin | 8/10 | 5163 days | 28% |
| Andrew van der Peet | 7/10 | 5164 days | 27% |
| Horton Fawkes | 10/10 | 5171 days | 29% |
| Jason Hernandez | 9/10 | 5173 days | 29% |
| D Hoekstra | 10/10 | 5175 days | 29% |
| Ellen Thompson | 6/10 | 5175 days | 25% |
| Bas Geerts | 9/10 | 5180 days | 29% |
| mercadezz | 5/10 | 5211 days | 21% |
| kristy | 9/10 | 5303 days | 29% |
| penz | 6/10 | 5395 days | 25% |
| Gunther | 10/10 | 5430 days | 29% |
| Angela | 9/10 | 5438 days | 29% |
| Stephan Imartina | 8/10 | 5452 days | 28% |
| Jane and Dave | 5/10 | 5453 days | 21% |
| June | 8/10 | 5486 days | 28% |
| Jesper Sch | 9/10 | 5499 days | 29% |
| barry_w_nz | 10/10 | 5518 days | 29% |
| Luisa | 10/10 | 5518 days | 29% |
| Dutertre Annaboue | 7/10 | 5518 days | 27% |
| Stanna | 8/10 | 5518 days | 28% |
| Zara Leyden | 10/10 | 5519 days | 29% |
| Colin Daniels | 8/10 | 5519 days | 28% |
| Ashley Arnold | 8/10 | 5521 days | 28% |
| Gary Haas | 9/10 | 5524 days | 29% |
| R Traber | 8/10 | 5524 days | 28% |
| Faurack | 8/10 | 5524 days | 28% |
| Helen B | 7/10 | 5527 days | 27% |
| Robert Trostle | 7/10 | 5530 days | 27% |
| Brenda Brelinski | 8/10 | 5539 days | 28% |
| Karin | 8/10 | 5541 days | 28% |
| Nadine Schaee | 7/10 | 5542 days | 27% |
| Carl Diehl | 3/10 | 5543 days | 14% |
| Keith Maplestone | 7/10 | 5544 days | 27% |
| Uwe Rieper | 9/10 | 5544 days | 29% |
| Marie Jack | 5/10 | 5544 days | 21% |
| Pete Hallam | 10/10 | 5544 days | 29% |
| nigelwaterhouse | 9/10 | 5545 days | 29% |
| W David R Thomas | 9/10 | 5550 days | 29% |
| Catherine Clavel | 10/10 | 5554 days | 29% |
| John Borneman | 10/10 | 5562 days | 29% |
| Ralf Genthe | 8/10 | 5562 days | 28% |
| Heino keyssler | 10/10 | 5565 days | 29% |
| Florian Knoepfel | 8/10 | 5565 days | 28% |
| Astrio Gregersen | 9/10 | 5574 days | 29% |
| stafanie_norman | 9/10 | 5591 days | 29% |
| warrenp | 5/10 | 5592 days | 21% |
| asselman | 6/10 | 5592 days | 25% |
| carmenk | 8/10 | 5593 days | 28% |
| Marons | 8/10 | 5596 days | 28% |
| Poole | 8/10 | 5609 days | 28% |
| Douglas Beresford | 8/10 | 5609 days | 28% |
| mdarras | 8/10 | 5611 days | 28% |
| Laura McDaniel | 8/10 | 5615 days | 28% |
| Ines O'Sullivan | 7/10 | 5615 days | 27% |
| Deede K | 6/10 | 5615 days | 25% |
| Philip Ryott | 9/10 | 5617 days | 29% |
| Dermot Bryne | 5/10 | 5630 days | 21% |
| Debs NZ | 4/10 | 5637 days | 18% |
| PatH | 8/10 | 5651 days | 28% |
| zoey1 | 7/10 | 5716 days | 27% |
| johanw | 9/10 | 5723 days | 29% |
| DustyLaptop | 7/10 | 5790 days | 27% |
| Conrad Duden | 1/10 | 5821 days | 10% |
| HelenPalmer | 8/10 | 5839 days | 28% |
| TraceyM | 8/10 | 5839 days | 28% |
| LizG | 9/10 | 5849 days | 29% |
| scottl | 8/10 | 5851 days | 28% |
| mikestep | 8/10 | 5851 days | 28% |
| stephen | 8/10 | 5852 days | 28% |
| Heide | 8/10 | 5854 days | 28% |
| Juergan | 6/10 | 5855 days | 25% |
| RichardA | 7/10 | 5858 days | 27% |
| CraigB | 7/10 | 5863 days | 27% |
| LauraN | 7/10 | 5868 days | 27% |
| Benzedi | 8/10 | 5869 days | 28% |
| Fred | 2/10 | 5874 days | 11% |
| Mary | 8/10 | 5875 days | 28% |
| RodW | 8/10 | 5885 days | 28% |
| PiaW | 6/10 | 5885 days | 25% |
| JoanneM | 9/10 | 5886 days | 29% |
| SebastianGermany1 | 8/10 | 5886 days | 28% |
| Paul | 6/10 | 5887 days | 25% |
| S | 6/10 | 5887 days | 25% |
| Frances | 6/10 | 5887 days | 25% |
| Katrina | 6/10 | 5887 days | 25% |
| Renee | 7/10 | 5891 days | 27% |
| Dyan Aitken | 6/10 | 5891 days | 25% |
| Jan | 9/10 | 5896 days | 29% |
| Carly | 5/10 | 5901 days | 21% |
| Dave | 8/10 | 5901 days | 28% |
| Franz | 10/10 | 5902 days | 29% |
| GingerPrince | 8/10 | 5909 days | 28% |
| Hans | 8/10 | 5915 days | 28% |
| Katarina | 8/10 | 5915 days | 28% |
| Michael | 9/10 | 5920 days | 29% |
| Rob | 9/10 | 5923 days | 29% |
| Vicky | 9/10 | 5923 days | 29% |
| Bernd | 6/10 | 5924 days | 25% |
| Helen | 8/10 | 5927 days | 28% |
| Jason | 7/10 | 5955 days | 27% |
| Groen | 8/10 | 5963 days | 28% |
| Lorna | 10/10 | 6015 days | 29% |
| Emilie | 10/10 | 6025 days | 29% |
| Paul | 7/10 | 6028 days | 27% |
| Donna | 7/10 | 6040 days | 27% |
| Vanessa | 7/10 | 6040 days | 27% |
| Louise | 9/10 | 6057 days | 29% |
| Mark Coffey | 8/10 | 6094 days | 28% |
| Bonny Doon | 6/10 | 6112 days | 25% |
| CollyBob | 8/10 | 6123 days | 28% |
| Ashlee Roberts | 10/10 | 6148 days | 29% |
| Toni Keown | 9/10 | 6206 days | 29% |
| David Wilson-Howarth | 8/10 | 6213 days | 28% |
| Lorraine Wallis | 5/10 | 6217 days | 21% |
| Chrysa Charitou | 8/10 | 6217 days | 28% |
| Teresa Wallis | 6/10 | 6217 days | 25% |
| Tom Ben | 8/10 | 6222 days | 28% |
| Rob Poels | 7/10 | 6228 days | 27% |
| Sabine Volley | 10/10 | 6234 days | 29% |
| Ria | 8/10 | 6238 days | 28% |
| Orla Hansen | 9/10 | 6243 days | 29% |
| Sanne | 10/10 | 6244 days | 29% |
| Volders | 5/10 | 6244 days | 21% |
| David Buckley | 9/10 | 6251 days | 29% |
| April | 8/10 | 6260 days | 28% |
| Stefanie | 7/10 | 6264 days | 27% |
| Bex | 5/10 | 6278 days | 21% |
| Jann Anderssen | 10/10 | 6291 days | 29% |
| Tim | 5/10 | 6291 days | 21% |
| Chris Gedda | 9/10 | 6325 days | 29% |
| caroline | 8/10 | 6336 days | 28% |
| Pete | 7/10 | 6340 days | 27% |
| Killerblow | 8/10 | 6348 days | 28% |
| ranker_43 | 9/10 | 6453 days | 29% |
| Jo | 10/10 | 6453 days | 29% |
| Andy Chapman | 6/10 | 6453 days | 25% |
| Lauren | 8/10 | 6558 days | 28% |
| Jackie | 6/10 | 6558 days | 25% |
| Alan | 9/10 | 6562 days | 29% |
| Billie | 2/10 | 6563 days | 11% |
| Nick | 4/10 | 6563 days | 18% |
| Sebastian | 7/10 | 6569 days | 27% |
| Hanneke | 8/10 | 6579 days | 28% |
| Magnus | 4/10 | 6581 days | 18% |
| Erika | 5/10 | 6581 days | 21% |
| Stevenson | 8/10 | 6586 days | 28% |
| Raul | 6/10 | 6586 days | 25% |
| Heather | 8/10 | 6588 days | 28% |
| Pam Rose | 9/10 | 6591 days | 29% |
| Renee | 7/10 | 6591 days | 27% |
| Fenke | 8/10 | 6593 days | 28% |
| Gay Ramsay | 8/10 | 6605 days | 28% |
| Drew Forrest | 3/10 | 6605 days | 14% |
| John Beirne | 8/10 | 6605 days | 28% |
| Jess | 8/10 | 6605 days | 28% |
| Mary | 5/10 | 6616 days | 21% |
| Mitch | 1/10 | 6616 days | 10% |
| Herman&Ineke | 9/10 | 6620 days | 29% |
| Jensen | 5/10 | 6621 days | 21% |
| Colin | 6/10 | 6625 days | 25% |
| Thea | 8/10 | 6629 days | 28% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs Thermal Pools & Spa experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.61% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 62 days. However the Hanmer Springs Thermal Pools & Spa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs Thermal Pools & Spa experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.55% |
| 198 | -3.57% |
| 199 | -3.59% |
| 200 | -3.61% |
| 201 | -3.62% |
| 202 | -3.64% |
| 203 | -3.66% |
| … | … |
Balancing Adjustment
4.35% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.