G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs Thermal Pools & Spa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs Thermal Pools & Spa
Valid Reviews
286 Valid Reviews
The Hanmer Springs Thermal Pools & Spa experience has a total of 287 reviews. There are 286 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 286 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
14% |
| 9/10 | 59 |
|
21% |
| 8/10 | 89 |
|
31% |
| 7/10 | 42 |
|
15% |
| 6/10 | 26 |
|
9% |
| 5/10 | 17 |
|
6% |
| 4/10 | 6 |
|
2% |
| 3/10 | 3 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 2 |
|
1% |
77.52% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa valid reviews is 77.52% and is based on 286 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
255 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 286 valid reviews, the experience has 255 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 255 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 53 |
|
21% |
| 8/10 | 84 |
|
33% |
| 7/10 | 40 |
|
16% |
| 6/10 | 22 |
|
9% |
| 5/10 | 14 |
|
5% |
| 4/10 | 5 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
77.73% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa face-to-face reviews is 77.73% and is based on 255 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.27%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Holm | 8/10 | 2951 days | 100% |
| Wendy | 8/10 | 3234 days | 80% |
| Andi Teuber | 4/10 | 3244 days | 52% |
| Chloe Olsen | 8/10 | 3247 days | 79% |
| Jodi Halligan | 7/10 | 3250 days | 75% |
| Bernd Giermann | 9/10 | 3251 days | 79% |
| Bree Shaw | 8/10 | 3287 days | 76% |
| Romana Novotna | 9/10 | 3290 days | 77% |
| Lukas Trewel | 8/10 | 3315 days | 74% |
| Lena | 5/10 | 3323 days | 57% |
| Laura Leoekloek | 9/10 | 3323 days | 74% |
| Maire O'Grady | 8/10 | 3328 days | 73% |
| Claudia Klinge | 9/10 | 3330 days | 74% |
| Claire | 9/10 | 3337 days | 73% |
| Chris | 9/10 | 3352 days | 72% |
| Gavin Moffatt | 8/10 | 3542 days | 58% |
| Constantin Goldberg | 7/10 | 3548 days | 55% |
| Radim Halasz | 10/10 | 3561 days | 58% |
| Katerina Vobecka | 9/10 | 3561 days | 57% |
| Andre | 8/10 | 3569 days | 56% |
| Marco | 8/10 | 3574 days | 56% |
| Angharad Lloyd | 7/10 | 3578 days | 53% |
| Andrea Tabaka | 10/10 | 3583 days | 56% |
| Martina | 7/10 | 3603 days | 51% |
| Ivan Dupont | 10/10 | 3607 days | 54% |
| Lars Schuett | 8/10 | 3608 days | 53% |
| Lazarela | 10/10 | 3612 days | 54% |
| Sabine | 8/10 | 3640 days | 51% |
| Guilaine Durieux | 8/10 | 3641 days | 51% |
| Madita and Lisann | 7/10 | 3641 days | 48% |
| Brooklyn | 7/10 | 3672 days | 46% |
| Katie | 8/10 | 3901 days | 32% |
| Rachel S | 10/10 | 3901 days | 33% |
| Danica Vrsaljko | 9/10 | 3918 days | 32% |
| Markus Johannes | 8/10 | 3918 days | 31% |
| Leonie Jennings | 9/10 | 3965 days | 28% |
| Brynn Ostvik | 7/10 | 3979 days | 25% |
| Kane F | 6/10 | 4083 days | 17% |
| Stefanie | 8/10 | 4265 days | 7% |
| Jan-Peter Stripp | 8/10 | 4265 days | 7% |
| Stina Hultberg | 5/10 | 4301 days | 3% |
| Linus Larsson | 6/10 | 4303 days | 3% |
| Davina Teo | 8/10 | 4332 days | 2% |
| Nigel | 10/10 | 4332 days | 2% |
| Henry Thiel | 4/10 | 4337 days | 0% |
| Christina Habranke | 7/10 | 4337 days | 1% |
| Claire Lieval | 9/10 | 4344 days | 1% |
| Aurora Garcia | 9/10 | 4346 days | 1% |
| Ruben Garcia Raiuiro | 10/10 | 4346 days | 1% |
| Sarah Strong | 8/10 | 4349 days | 1% |
| Susser | 10/10 | 4349 days | 1% |
| Trish Saunders | 8/10 | 4349 days | 1% |
| Patrick | 7/10 | 4356 days | 0% |
| Emma | 8/10 | 4356 days | 0% |
| Steve Kaminski | 10/10 | 4358 days | 0% |
| Monique Browne | 10/10 | 4358 days | 0% |
| Steve Warren | 9/10 | 4448 days | 35% |
| hendrik king | 10/10 | 4570 days | 35% |
| Stefan | 7/10 | 4647 days | 33% |
| Bettina Fluhrer | 8/10 | 4647 days | 35% |
| Marie | 9/10 | 4647 days | 35% |
| Michael Nolan | 10/10 | 4662 days | 35% |
| Sharyn Crosby | 10/10 | 4662 days | 35% |
| Kevin Tranter | 7/10 | 4669 days | 33% |
| Guillot | 6/10 | 4669 days | 30% |
| Daniel Jezak | 9/10 | 4672 days | 35% |
| Enna Keet | 8/10 | 4674 days | 35% |
| Mathieu Brias | 9/10 | 4708 days | 35% |
| Lis Bon | 9/10 | 4721 days | 35% |
| Ingeborg Ruysscher | 10/10 | 4721 days | 35% |
| Sue Kieseker | 9/10 | 4737 days | 35% |
| Jason | 8/10 | 4739 days | 35% |
| Stefan and Brigit and Janek | 10/10 | 4744 days | 35% |
| Jackie and Brian | 8/10 | 4744 days | 35% |
| gareth williams | 5/10 | 4843 days | 27% |
| sandytemp22 | 10/10 | 4996 days | 35% |
| Sander Heike | 8/10 | 4999 days | 35% |
| Vlutters | 7/10 | 5032 days | 33% |
| Brasier | 8/10 | 5033 days | 35% |
| Josef | 8/10 | 5037 days | 35% |
| Bottoms | 9/10 | 5037 days | 35% |
| Cole | 9/10 | 5038 days | 35% |
| John & Ray Calder | 6/10 | 5039 days | 30% |
| D Collier | 10/10 | 5040 days | 35% |
| Gerrit & Martina | 9/10 | 5041 days | 35% |
| Marco Scheiber | 6/10 | 5050 days | 30% |
| Andy & Lynnie Nevin | 7/10 | 5050 days | 33% |
| Kurt & Noemi Buhler | 9/10 | 5051 days | 35% |
| Jessica Lane | 8/10 | 5053 days | 35% |
| Dave McLeish | 8/10 | 5054 days | 35% |
| Johan | 9/10 | 5054 days | 35% |
| Katie K | 7/10 | 5065 days | 33% |
| Sally Rawson | 8/10 | 5067 days | 35% |
| Fred Saunders | 10/10 | 5082 days | 35% |
| JEB | 7/10 | 5087 days | 33% |
| Rene Rypkema | 8/10 | 5101 days | 35% |
| Kai | 10/10 | 5124 days | 35% |
| Steve Eley | 9/10 | 5127 days | 35% |
| Anna Bret | 6/10 | 5127 days | 30% |
| Jaime Castells | 6/10 | 5127 days | 30% |
| John & Vicki | 8/10 | 5134 days | 35% |
| Sue | 9/10 | 5134 days | 35% |
| kirribilliangel | 3/10 | 5240 days | 19% |
| Stephen Hunt | 7/10 | 5358 days | 33% |
| Edward Marhi | 9/10 | 5359 days | 35% |
| Weez18 | 6/10 | 5362 days | 30% |
| Brian & Di | 9/10 | 5375 days | 35% |
| Kendall | 9/10 | 5376 days | 35% |
| Ilse & Thys | 7/10 | 5376 days | 33% |
| Gronewold Harm-Dierchs | 10/10 | 5377 days | 35% |
| Richard Gallichan | 5/10 | 5380 days | 27% |
| Pfleidere | 8/10 | 5380 days | 35% |
| Wayne Forrow | 8/10 | 5383 days | 35% |
| Janey Chamberlain | 9/10 | 5384 days | 35% |
| Keely & Mark Haynes | 7/10 | 5386 days | 33% |
| Svea Sauter | 9/10 | 5386 days | 35% |
| Chris & Anne Pearson | 7/10 | 5387 days | 33% |
| Jeff and Carey Brown | 10/10 | 5392 days | 35% |
| Katie Mitchell | 10/10 | 5393 days | 35% |
| Gert Vogelaers | 7/10 | 5396 days | 33% |
| Victoria Purver | 9/10 | 5396 days | 35% |
| Malin Emanuelsson | 4/10 | 5396 days | 23% |
| Steve Pearce | 8/10 | 5397 days | 35% |
| Hadleigh | 8/10 | 5398 days | 35% |
| Mark | 9/10 | 5400 days | 35% |
| Mark Irwin | 8/10 | 5404 days | 35% |
| Andrew van der Peet | 7/10 | 5405 days | 33% |
| Horton Fawkes | 10/10 | 5412 days | 35% |
| Jason Hernandez | 9/10 | 5414 days | 35% |
| D Hoekstra | 10/10 | 5416 days | 35% |
| Ellen Thompson | 6/10 | 5416 days | 30% |
| Bas Geerts | 9/10 | 5421 days | 35% |
| mercadezz | 5/10 | 5452 days | 27% |
| kristy | 9/10 | 5544 days | 35% |
| penz | 6/10 | 5636 days | 30% |
| Gunther | 10/10 | 5671 days | 35% |
| Angela | 9/10 | 5679 days | 35% |
| Stephan Imartina | 8/10 | 5693 days | 35% |
| Jane and Dave | 5/10 | 5694 days | 27% |
| June | 8/10 | 5727 days | 35% |
| Jesper Sch | 9/10 | 5740 days | 35% |
| barry_w_nz | 10/10 | 5759 days | 35% |
| Luisa | 10/10 | 5759 days | 35% |
| Dutertre Annaboue | 7/10 | 5759 days | 33% |
| Stanna | 8/10 | 5759 days | 35% |
| Zara Leyden | 10/10 | 5760 days | 35% |
| Colin Daniels | 8/10 | 5760 days | 35% |
| Ashley Arnold | 8/10 | 5762 days | 35% |
| Gary Haas | 9/10 | 5765 days | 35% |
| R Traber | 8/10 | 5765 days | 35% |
| Faurack | 8/10 | 5765 days | 35% |
| Helen B | 7/10 | 5768 days | 33% |
| Robert Trostle | 7/10 | 5771 days | 33% |
| Brenda Brelinski | 8/10 | 5780 days | 35% |
| Karin | 8/10 | 5782 days | 35% |
| Nadine Schaee | 7/10 | 5783 days | 33% |
| Carl Diehl | 3/10 | 5784 days | 19% |
| Keith Maplestone | 7/10 | 5785 days | 33% |
| Uwe Rieper | 9/10 | 5785 days | 35% |
| Marie Jack | 5/10 | 5785 days | 27% |
| Pete Hallam | 10/10 | 5785 days | 35% |
| nigelwaterhouse | 9/10 | 5786 days | 35% |
| W David R Thomas | 9/10 | 5791 days | 35% |
| Catherine Clavel | 10/10 | 5795 days | 35% |
| John Borneman | 10/10 | 5803 days | 35% |
| Ralf Genthe | 8/10 | 5803 days | 35% |
| Heino keyssler | 10/10 | 5806 days | 35% |
| Florian Knoepfel | 8/10 | 5806 days | 35% |
| Astrio Gregersen | 9/10 | 5815 days | 35% |
| stafanie_norman | 9/10 | 5832 days | 35% |
| warrenp | 5/10 | 5833 days | 27% |
| asselman | 6/10 | 5833 days | 30% |
| carmenk | 8/10 | 5834 days | 35% |
| Marons | 8/10 | 5837 days | 35% |
| Poole | 8/10 | 5850 days | 35% |
| Douglas Beresford | 8/10 | 5850 days | 35% |
| mdarras | 8/10 | 5852 days | 35% |
| Laura McDaniel | 8/10 | 5856 days | 35% |
| Ines O'Sullivan | 7/10 | 5856 days | 33% |
| Deede K | 6/10 | 5856 days | 30% |
| Philip Ryott | 9/10 | 5858 days | 35% |
| Dermot Bryne | 5/10 | 5871 days | 27% |
| Debs NZ | 4/10 | 5878 days | 23% |
| PatH | 8/10 | 5892 days | 35% |
| zoey1 | 7/10 | 5957 days | 33% |
| johanw | 9/10 | 5964 days | 35% |
| DustyLaptop | 7/10 | 6031 days | 33% |
| Conrad Duden | 1/10 | 6062 days | 13% |
| HelenPalmer | 8/10 | 6080 days | 35% |
| TraceyM | 8/10 | 6080 days | 35% |
| LizG | 9/10 | 6090 days | 35% |
| scottl | 8/10 | 6092 days | 35% |
| mikestep | 8/10 | 6092 days | 35% |
| stephen | 8/10 | 6094 days | 35% |
| Heide | 8/10 | 6095 days | 35% |
| Juergan | 6/10 | 6096 days | 30% |
| RichardA | 7/10 | 6099 days | 33% |
| CraigB | 7/10 | 6104 days | 33% |
| LauraN | 7/10 | 6109 days | 33% |
| Benzedi | 8/10 | 6110 days | 35% |
| Fred | 2/10 | 6116 days | 15% |
| Mary | 8/10 | 6116 days | 35% |
| RodW | 8/10 | 6126 days | 35% |
| PiaW | 6/10 | 6126 days | 30% |
| JoanneM | 9/10 | 6127 days | 35% |
| SebastianGermany1 | 8/10 | 6127 days | 35% |
| Paul | 6/10 | 6129 days | 30% |
| S | 6/10 | 6129 days | 30% |
| Frances | 6/10 | 6129 days | 30% |
| Katrina | 6/10 | 6129 days | 30% |
| Renee | 7/10 | 6132 days | 33% |
| Dyan Aitken | 6/10 | 6132 days | 30% |
| Jan | 9/10 | 6137 days | 35% |
| Carly | 5/10 | 6143 days | 27% |
| Dave | 8/10 | 6143 days | 35% |
| Franz | 10/10 | 6143 days | 35% |
| GingerPrince | 8/10 | 6150 days | 35% |
| Hans | 8/10 | 6157 days | 35% |
| Katarina | 8/10 | 6157 days | 35% |
| Michael | 9/10 | 6161 days | 35% |
| Rob | 9/10 | 6164 days | 35% |
| Vicky | 9/10 | 6165 days | 35% |
| Bernd | 6/10 | 6165 days | 30% |
| Helen | 8/10 | 6169 days | 35% |
| Jason | 7/10 | 6196 days | 33% |
| Groen | 8/10 | 6205 days | 35% |
| Lorna | 10/10 | 6256 days | 35% |
| Emilie | 10/10 | 6267 days | 35% |
| Paul | 7/10 | 6270 days | 33% |
| Donna | 7/10 | 6281 days | 33% |
| Vanessa | 7/10 | 6281 days | 33% |
| Louise | 9/10 | 6299 days | 35% |
| Mark Coffey | 8/10 | 6335 days | 35% |
| Bonny Doon | 6/10 | 6353 days | 30% |
| CollyBob | 8/10 | 6365 days | 35% |
| Ashlee Roberts | 10/10 | 6389 days | 35% |
| Toni Keown | 9/10 | 6447 days | 35% |
| David Wilson-Howarth | 8/10 | 6454 days | 35% |
| Lorraine Wallis | 5/10 | 6458 days | 27% |
| Chrysa Charitou | 8/10 | 6458 days | 35% |
| Teresa Wallis | 6/10 | 6458 days | 30% |
| Tom Ben | 8/10 | 6463 days | 35% |
| Rob Poels | 7/10 | 6469 days | 33% |
| Sabine Volley | 10/10 | 6475 days | 35% |
| Ria | 8/10 | 6479 days | 35% |
| Orla Hansen | 9/10 | 6484 days | 35% |
| Sanne | 10/10 | 6485 days | 35% |
| Volders | 5/10 | 6485 days | 27% |
| David Buckley | 9/10 | 6492 days | 35% |
| April | 8/10 | 6501 days | 35% |
| Stefanie | 7/10 | 6505 days | 33% |
| Bex | 5/10 | 6519 days | 27% |
| Jann Anderssen | 10/10 | 6532 days | 35% |
| Tim | 5/10 | 6532 days | 27% |
| Chris Gedda | 9/10 | 6566 days | 35% |
| caroline | 8/10 | 6577 days | 35% |
| Pete | 7/10 | 6581 days | 33% |
| Killerblow | 8/10 | 6590 days | 35% |
| ranker_43 | 9/10 | 6694 days | 35% |
| Jo | 10/10 | 6694 days | 35% |
| Andy Chapman | 6/10 | 6694 days | 30% |
| Lauren | 8/10 | 6799 days | 35% |
| Jackie | 6/10 | 6799 days | 30% |
| Alan | 9/10 | 6803 days | 35% |
| Billie | 2/10 | 6804 days | 15% |
| Nick | 4/10 | 6804 days | 23% |
| Sebastian | 7/10 | 6810 days | 33% |
| Hanneke | 8/10 | 6820 days | 35% |
| Magnus | 4/10 | 6822 days | 23% |
| Erika | 5/10 | 6822 days | 27% |
| Stevenson | 8/10 | 6827 days | 35% |
| Raul | 6/10 | 6827 days | 30% |
| Heather | 8/10 | 6829 days | 35% |
| Pam Rose | 9/10 | 6832 days | 35% |
| Renee | 7/10 | 6832 days | 33% |
| Fenke | 8/10 | 6834 days | 35% |
| Gay Ramsay | 8/10 | 6846 days | 35% |
| Drew Forrest | 3/10 | 6846 days | 19% |
| John Beirne | 8/10 | 6846 days | 35% |
| Jess | 8/10 | 6846 days | 35% |
| Mary | 5/10 | 6857 days | 27% |
| Mitch | 1/10 | 6857 days | 13% |
| Herman&Ineke | 9/10 | 6861 days | 35% |
| Jensen | 5/10 | 6862 days | 27% |
| Colin | 6/10 | 6866 days | 30% |
| Thea | 8/10 | 6870 days | 35% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs Thermal Pools & Spa experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.07% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 42 days. However the Hanmer Springs Thermal Pools & Spa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs Thermal Pools & Spa experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -4.01% |
| 198 | -4.03% |
| 199 | -4.05% |
| 200 | -4.07% |
| 201 | -4.09% |
| 202 | -4.11% |
| 203 | -4.13% |
| … | … |
Balancing Adjustment
4.57% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.