Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs Thermal Pools & Spa.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Hanmer Springs Thermal Pools & Spa

Valid Reviews

286 Valid Reviews

The Hanmer Springs Thermal Pools & Spa experience has a total of 287 reviews. There are 286 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 286 valid reviews:

Rating Count Percentage
10/10 40
14%
9/10 59
21%
8/10 89
31%
7/10 42
15%
6/10 26
9%
5/10 17
6%
4/10 6
2%
3/10 3
1%
2/10 2
1%
1/10 2
1%

77.52% Average

The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa valid reviews is 77.52% and is based on 286 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

255 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 286 valid reviews, the experience has 255 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 255 face-to-face reviews:

Rating Count Percentage
10/10 32
13%
9/10 53
21%
8/10 84
33%
7/10 40
16%
6/10 22
9%
5/10 14
5%
4/10 5
2%
3/10 2
1%
2/10 2
1%
1/10 1
0%

77.73% Average

The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa face-to-face reviews is 77.73% and is based on 255 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

81.86%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Face-to-Face Weight Relative Weight
Michael Holm 8/10 882 days true 11.58 100%
Wendy 8/10 1165 days true 4.62 40%
Andi Teuber 4/10 1175 days true 3.83 33%
Chloe Olsen 8/10 1178 days true 4.6 40%
Jodi Halligan 7/10 1181 days true 4.4 38%
Bernd Giermann 9/10 1182 days true 4.83 42%
Bree Shaw 8/10 1218 days true 4.52 39%
Romana Novotna 9/10 1221 days true 4.75 41%
Lukas Trewel 8/10 1246 days true 4.47 39%
Lena 5/10 1254 days true 3.8 33%
Laura Leoekloek 9/10 1254 days true 4.69 40%
Maire O'Grady 8/10 1259 days true 4.45 38%
Claudia Klinge 9/10 1261 days true 4.68 40%
Claire 9/10 1268 days true 4.66 40%
Chris 9/10 1283 days 4.63 40%
Gavin Moffatt 8/10 1473 days true 4.05 35%
Constantin Goldberg 7/10 1479 days true 3.87 33%
Radim Halasz 10/10 1492 days true 4.22 36%
Katerina Vobecka 9/10 1492 days true 4.22 36%
Andre 8/10 1500 days true 4.0 35%
Marco 8/10 1505 days true 3.99 34%
Angharad Lloyd 7/10 1509 days true 3.81 33%
Andrea Tabaka 10/10 1514 days true 4.18 36%
Martina 7/10 1534 days true 3.77 33%
Ivan Dupont 10/10 1538 days true 4.13 36%
Lars Schuett 8/10 1539 days true 3.92 34%
Lazarela 10/10 1543 days true 4.12 36%
Sabine 8/10 1571 days true 3.87 33%
Guilaine Durieux 8/10 1572 days true 3.86 33%
Madita and Lisann 7/10 1572 days true 3.7 32%
Brooklyn 7/10 1603 days true 3.65 31%
Katie 8/10 1832 days 3.38 29%
Rachel S 10/10 1832 days 3.56 31%
Danica Vrsaljko 9/10 1849 days true 3.52 30%
Markus Johannes 8/10 1849 days true 3.35 29%
Leonie Jennings 9/10 1896 days true 3.43 30%
Brynn Ostvik 7/10 1910 days true 3.1 27%
Kane F 6/10 2014 days 2.66 23%
Stefanie 8/10 2196 days true 2.7 23%
Jan-Peter Stripp 8/10 2196 days true 2.7 23%
Stina Hultberg 5/10 2232 days true 2.25 19%
Linus Larsson 6/10 2234 days true 2.3 20%
Davina Teo 8/10 2263 days true 2.58 22%
Nigel 10/10 2263 days true 2.71 23%
Henry Thiel 4/10 2268 days true 2.14 18%
Christina Habranke 7/10 2268 days true 2.46 21%
Claire Lieval 9/10 2275 days true 2.69 23%
Aurora Garcia 9/10 2277 days true 2.69 23%
Ruben Garcia Raiuiro 10/10 2277 days true 2.69 23%
Sarah Strong 8/10 2280 days true 2.55 22%
Susser 10/10 2280 days true 2.68 23%
Trish Saunders 8/10 2280 days true 2.55 22%
Patrick 7/10 2287 days true 2.43 21%
Emma 8/10 2287 days true 2.53 22%
Steve Kaminski 10/10 2289 days true 2.66 23%
Monique Browne 10/10 2289 days true 2.66 23%
Steve Warren 9/10 2379 days 2.49 21%
hendrik king 10/10 2501 days 2.25 19%
Stefan 7/10 2578 days true 1.91 16%
Bettina Fluhrer 8/10 2578 days true 1.99 17%
Marie 9/10 2578 days true 2.1 18%
Michael Nolan 10/10 2593 days 2.07 18%
Sharyn Crosby 10/10 2593 days 2.07 18%
Kevin Tranter 7/10 2600 days true 1.87 16%
Guillot 6/10 2600 days true 1.71 15%
Daniel Jezak 9/10 2603 days true 2.05 18%
Enna Keet 8/10 2605 days true 1.94 17%
Mathieu Brias 9/10 2639 days true 1.98 17%
Lis Bon 9/10 2652 days 1.95 17%
Ingeborg Ruysscher 10/10 2652 days 1.95 17%
Sue Kieseker 9/10 2668 days true 1.92 17%
Jason 8/10 2670 days true 1.82 16%
Stefan and Brigit and Janek 10/10 2675 days true 1.91 16%
Jackie and Brian 8/10 2675 days true 1.81 16%
gareth williams 5/10 2774 days 1.39 12%
sandytemp22 10/10 2927 days 1.41 12%
Sander Heike 8/10 2930 days true 1.34 12%
Vlutters 7/10 2963 days true 1.22 11%
Brasier 8/10 2964 days true 1.28 11%
Josef 8/10 2968 days true 1.27 11%
Bottoms 9/10 2968 days true 1.33 12%
Cole 9/10 2969 days true 1.33 12%
John & Ray Calder 6/10 2970 days true 1.1 10%
D Collier 10/10 2971 days true 1.33 11%
Gerrit & Martina 9/10 2972 days true 1.33 11%
Marco Scheiber 6/10 2981 days true 1.09 9%
Andy & Lynnie Nevin 7/10 2981 days true 1.19 10%
Kurt & Noemi Buhler 9/10 2982 days true 1.31 11%
Jessica Lane 8/10 2984 days true 1.24 11%
Dave McLeish 8/10 2985 days true 1.24 11%
Johan 9/10 2985 days true 1.3 11%
Katie K 7/10 2996 days true 1.16 10%
Sally Rawson 8/10 2998 days true 1.21 10%
Fred Saunders 10/10 3013 days true 1.25 11%
JEB 7/10 3018 days 1.13 10%
Rene Rypkema 8/10 3032 days true 1.15 10%
Kai 10/10 3055 days true 1.16 10%
Steve Eley 9/10 3058 days true 1.16 10%
Anna Bret 6/10 3058 days true 0.96 8%
Jaime Castells 6/10 3058 days true 0.96 8%
John & Vicki 8/10 3065 days true 1.09 9%
Sue 9/10 3065 days true 1.14 10%
kirribilliangel 3/10 3171 days 0.72 6%
Stephen Hunt 7/10 3289 days true 0.64 6%
Edward Marhi 9/10 3290 days true 0.7 6%
Weez18 6/10 3293 days 0.58 5%
Brian & Di 9/10 3306 days true 0.67 6%
Kendall 9/10 3307 days true 0.67 6%
Ilse & Thys 7/10 3307 days true 0.61 5%
Gronewold Harm-Dierchs 10/10 3308 days true 0.67 6%
Richard Gallichan 5/10 3311 days true 0.54 5%
Pfleidere 8/10 3311 days true 0.63 5%
Wayne Forrow 8/10 3314 days true 0.62 5%
Janey Chamberlain 9/10 3315 days true 0.66 6%
Keely & Mark Haynes 7/10 3317 days true 0.59 5%
Svea Sauter 9/10 3317 days true 0.65 6%
Chris & Anne Pearson 7/10 3318 days true 0.59 5%
Jeff and Carey Brown 10/10 3323 days true 0.64 6%
Katie Mitchell 10/10 3324 days 0.64 6%
Gert Vogelaers 7/10 3327 days true 0.58 5%
Victoria Purver 9/10 3327 days true 0.63 5%
Malin Emanuelsson 4/10 3327 days true 0.5 4%
Steve Pearce 8/10 3328 days true 0.6 5%
Hadleigh 8/10 3329 days true 0.6 5%
Mark 9/10 3331 days true 0.62 5%
Mark Irwin 8/10 3335 days true 0.59 5%
Andrew van der Peet 7/10 3336 days true 0.56 5%
Horton Fawkes 10/10 3343 days true 0.6 5%
Jason Hernandez 9/10 3345 days true 0.6 5%
D Hoekstra 10/10 3347 days true 0.59 5%
Ellen Thompson 6/10 3347 days true 0.49 4%
Bas Geerts 9/10 3352 days true 0.58 5%
mercadezz 5/10 3383 days 0.42 4%
kristy 9/10 3475 days 0.34 3%
penz 6/10 3567 days 0.13 1%
Gunther 10/10 3602 days true 0.09 1%
Angela 9/10 3610 days true 0.08 1%
Stephan Imartina 8/10 3624 days true 0.05 0%
Jane and Dave 5/10 3625 days true 0.04 0%
June 8/10 3658 days true 0.0 0%
Jesper Sch 9/10 3671 days true 0.0 0%
barry_w_nz 10/10 3690 days true 0.0 0%
Luisa 10/10 3690 days true 0.0 0%
Dutertre Annaboue 7/10 3690 days true 0.0 0%
Stanna 8/10 3690 days true 0.0 0%
Zara Leyden 10/10 3691 days true 0.0 0%
Colin Daniels 8/10 3691 days true 0.0 0%
Ashley Arnold 8/10 3693 days true 0.0 0%
Gary Haas 9/10 3696 days true 0.0 0%
R Traber 8/10 3696 days true 0.0 0%
Faurack 8/10 3696 days true 0.0 0%
Helen B 7/10 3699 days true 0.0 0%
Robert Trostle 7/10 3702 days true 0.0 0%
Brenda Brelinski 8/10 3711 days true 0.0 0%
Karin 8/10 3713 days true 0.0 0%
Nadine Schaee 7/10 3714 days true 0.0 0%
Carl Diehl 3/10 3715 days true 0.0 0%
Keith Maplestone 7/10 3716 days true 0.0 0%
Uwe Rieper 9/10 3716 days true 0.0 0%
Marie Jack 5/10 3716 days true 0.0 0%
Pete Hallam 10/10 3716 days true 0.0 0%
nigelwaterhouse 9/10 3717 days 0.0 0%
W David R Thomas 9/10 3722 days true 0.0 0%
Catherine Clavel 10/10 3726 days true 0.0 0%
John Borneman 10/10 3734 days true 0.0 0%
Ralf Genthe 8/10 3734 days true 0.0 0%
Heino keyssler 10/10 3737 days true 0.0 0%
Florian Knoepfel 8/10 3737 days true 0.0 0%
Astrio Gregersen 9/10 3746 days true 0.0 0%
stafanie_norman 9/10 3763 days true 0.0 0%
warrenp 5/10 3764 days true 0.0 0%
asselman 6/10 3764 days true 0.0 0%
carmenk 8/10 3765 days true 0.0 0%
Marons 8/10 3768 days true 0.0 0%
Poole 8/10 3781 days true 0.0 0%
Douglas Beresford 8/10 3781 days true 0.0 0%
mdarras 8/10 3783 days true 0.0 0%
Laura McDaniel 8/10 3787 days true 0.0 0%
Ines O'Sullivan 7/10 3787 days true 0.0 0%
Deede K 6/10 3787 days true 0.0 0%
Philip Ryott 9/10 3789 days true 0.0 0%
Dermot Bryne 5/10 3802 days true 0.0 0%
Debs NZ 4/10 3809 days 0.0 0%
PatH 8/10 3823 days true 0.0 0%
zoey1 7/10 3888 days true 0.0 0%
johanw 9/10 3895 days true 0.0 0%
DustyLaptop 7/10 3962 days 0.0 0%
Conrad Duden 1/10 3993 days 0.0 0%
HelenPalmer 8/10 4011 days true 0.0 0%
TraceyM 8/10 4011 days true 0.0 0%
LizG 9/10 4021 days true 0.0 0%
scottl 8/10 4023 days true 0.0 0%
mikestep 8/10 4023 days true 0.0 0%
stephen 8/10 4025 days true 0.0 0%
Heide 8/10 4026 days true 0.0 0%
Juergan 6/10 4027 days true 0.0 0%
RichardA 7/10 4030 days true 0.0 0%
CraigB 7/10 4035 days true 0.0 0%
LauraN 7/10 4040 days true 0.0 0%
Benzedi 8/10 4041 days true 0.0 0%
Fred 2/10 4047 days true 0.0 0%
Mary 8/10 4047 days true 0.0 0%
RodW 8/10 4057 days true 0.0 0%
PiaW 6/10 4057 days true 0.0 0%
JoanneM 9/10 4058 days true 0.0 0%
SebastianGermany1 8/10 4058 days true 0.0 0%
Paul 6/10 4060 days true 0.0 0%
S 6/10 4060 days true 0.0 0%
Frances 6/10 4060 days true 0.0 0%
Katrina 6/10 4060 days true 0.0 0%
Renee 7/10 4063 days true 0.0 0%
Dyan Aitken 6/10 4063 days true 0.0 0%
Jan 9/10 4068 days true 0.0 0%
Carly 5/10 4074 days true 0.0 0%
Dave 8/10 4074 days true 0.0 0%
Franz 10/10 4074 days true 0.0 0%
GingerPrince 8/10 4081 days true 0.0 0%
Hans 8/10 4088 days true 0.0 0%
Katarina 8/10 4088 days true 0.0 0%
Michael 9/10 4092 days true 0.0 0%
Rob 9/10 4095 days true 0.0 0%
Vicky 9/10 4096 days true 0.0 0%
Bernd 6/10 4096 days true 0.0 0%
Helen 8/10 4100 days true 0.0 0%
Jason 7/10 4127 days true 0.0 0%
Groen 8/10 4136 days true 0.0 0%
Lorna 10/10 4187 days true 0.0 0%
Emilie 10/10 4198 days true 0.0 0%
Paul 7/10 4201 days true 0.0 0%
Donna 7/10 4212 days true 0.0 0%
Vanessa 7/10 4212 days true 0.0 0%
Louise 9/10 4230 days true 0.0 0%
Mark Coffey 8/10 4266 days 0.0 0%
Bonny Doon 6/10 4284 days 0.0 0%
CollyBob 8/10 4296 days true 0.0 0%
Ashlee Roberts 10/10 4320 days 0.0 0%
Toni Keown 9/10 4378 days 0.0 0%
David Wilson-Howarth 8/10 4386 days 0.0 0%
Lorraine Wallis 5/10 4389 days true 0.0 0%
Chrysa Charitou 8/10 4389 days true 0.0 0%
Teresa Wallis 6/10 4389 days true 0.0 0%
Tom Ben 8/10 4394 days true 0.0 0%
Rob Poels 7/10 4400 days true 0.0 0%
Sabine Volley 10/10 4406 days true 0.0 0%
Ria 8/10 4410 days true 0.0 0%
Orla Hansen 9/10 4415 days true 0.0 0%
Sanne 10/10 4416 days true 0.0 0%
Volders 5/10 4416 days true 0.0 0%
David Buckley 9/10 4423 days true 0.0 0%
April 8/10 4432 days 0.0 0%
Stefanie 7/10 4436 days true 0.0 0%
Bex 5/10 4450 days 0.0 0%
Jann Anderssen 10/10 4463 days true 0.0 0%
Tim 5/10 4463 days true 0.0 0%
Chris Gedda 9/10 4497 days true 0.0 0%
caroline 8/10 4508 days true 0.0 0%
Pete 7/10 4512 days true 0.0 0%
Killerblow 8/10 4521 days 0.0 0%
ranker_43 9/10 4625 days true 0.0 0%
Jo 10/10 4625 days true 0.0 0%
Andy Chapman 6/10 4625 days true 0.0 0%
Lauren 8/10 4730 days true 0.0 0%
Jackie 6/10 4730 days true 0.0 0%
Alan 9/10 4734 days true 0.0 0%
Billie 2/10 4735 days true 0.0 0%
Nick 4/10 4735 days true 0.0 0%
Sebastian 7/10 4741 days true 0.0 0%
Hanneke 8/10 4751 days true 0.0 0%
Magnus 4/10 4753 days true 0.0 0%
Erika 5/10 4753 days true 0.0 0%
Stevenson 8/10 4758 days true 0.0 0%
Raul 6/10 4758 days true 0.0 0%
Heather 8/10 4760 days true 0.0 0%
Pam Rose 9/10 4763 days true 0.0 0%
Renee 7/10 4763 days true 0.0 0%
Fenke 8/10 4765 days true 0.0 0%
Gay Ramsay 8/10 4777 days true 0.0 0%
Drew Forrest 3/10 4777 days true 0.0 0%
John Beirne 8/10 4777 days true 0.0 0%
Jess 8/10 4777 days true 0.0 0%
Mary 5/10 4788 days true 0.0 0%
Mitch 1/10 4788 days true 0.0 0%
Herman&Ineke 9/10 4792 days true 0.0 0%
Jensen 5/10 4793 days true 0.0 0%
Colin 6/10 4797 days true 0.0 0%
Thea 8/10 4801 days true 0.0 0%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs Thermal Pools & Spa experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.98% Adjustment

There may be an adjustment if an experience hasn't received any reviews within the last 60 days. However the Hanmer Springs Thermal Pools & Spa experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 199 days.

The Hanmer Springs Thermal Pools & Spa experience has been adjusted for 199 days. Adjustments are according to the following table.

Days Adjustment
196 -3.92%
197 -3.94%
198 -3.96%
199 -3.98%
200 -4.00%
201 -4.02%
202 -4.04%

Final Ranking Score

78%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.