G'day, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Hanmer Springs Thermal Pools & Spa.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Hanmer Springs Thermal Pools & Spa
Valid Reviews
286 Valid Reviews
The Hanmer Springs Thermal Pools & Spa experience has a total of 287 reviews. There are 286 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 286 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 40 |
|
14% |
| 9/10 | 59 |
|
21% |
| 8/10 | 89 |
|
31% |
| 7/10 | 42 |
|
15% |
| 6/10 | 26 |
|
9% |
| 5/10 | 17 |
|
6% |
| 4/10 | 6 |
|
2% |
| 3/10 | 3 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 2 |
|
1% |
77.52% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa valid reviews is 77.52% and is based on 286 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
255 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 286 valid reviews, the experience has 255 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 255 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
13% |
| 9/10 | 53 |
|
21% |
| 8/10 | 84 |
|
33% |
| 7/10 | 40 |
|
16% |
| 6/10 | 22 |
|
9% |
| 5/10 | 14 |
|
5% |
| 4/10 | 5 |
|
2% |
| 3/10 | 2 |
|
1% |
| 2/10 | 2 |
|
1% |
| 1/10 | 1 |
|
0% |
77.73% Average
The raw data average (mean) for all the Hanmer Springs Thermal Pools & Spa face-to-face reviews is 77.73% and is based on 255 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
79.38%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Relative Weight |
|---|---|---|---|
| Michael Holm | 8/10 | 3047 days | 100% |
| Wendy | 8/10 | 3330 days | 78% |
| Andi Teuber | 4/10 | 3340 days | 51% |
| Chloe Olsen | 8/10 | 3343 days | 77% |
| Jodi Halligan | 7/10 | 3346 days | 73% |
| Bernd Giermann | 9/10 | 3347 days | 78% |
| Bree Shaw | 8/10 | 3383 days | 74% |
| Romana Novotna | 9/10 | 3386 days | 75% |
| Lukas Trewel | 8/10 | 3411 days | 72% |
| Lena | 5/10 | 3419 days | 55% |
| Laura Leoekloek | 9/10 | 3419 days | 72% |
| Maire O'Grady | 8/10 | 3424 days | 71% |
| Claudia Klinge | 9/10 | 3426 days | 72% |
| Claire | 9/10 | 3433 days | 71% |
| Chris | 9/10 | 3447 days | 70% |
| Gavin Moffatt | 8/10 | 3638 days | 55% |
| Constantin Goldberg | 7/10 | 3644 days | 52% |
| Radim Halasz | 10/10 | 3657 days | 55% |
| Katerina Vobecka | 9/10 | 3657 days | 54% |
| Andre | 8/10 | 3665 days | 53% |
| Marco | 8/10 | 3670 days | 53% |
| Angharad Lloyd | 7/10 | 3674 days | 50% |
| Andrea Tabaka | 10/10 | 3679 days | 53% |
| Martina | 7/10 | 3699 days | 48% |
| Ivan Dupont | 10/10 | 3703 days | 51% |
| Lars Schuett | 8/10 | 3704 days | 50% |
| Lazarela | 10/10 | 3708 days | 51% |
| Sabine | 8/10 | 3736 days | 48% |
| Guilaine Durieux | 8/10 | 3737 days | 47% |
| Madita and Lisann | 7/10 | 3737 days | 45% |
| Brooklyn | 7/10 | 3768 days | 43% |
| Katie | 8/10 | 3996 days | 28% |
| Rachel S | 10/10 | 3996 days | 28% |
| Danica Vrsaljko | 9/10 | 4014 days | 27% |
| Markus Johannes | 8/10 | 4014 days | 26% |
| Leonie Jennings | 9/10 | 4061 days | 23% |
| Brynn Ostvik | 7/10 | 4075 days | 21% |
| Kane F | 6/10 | 4178 days | 12% |
| Stefanie | 8/10 | 4361 days | 0% |
| Jan-Peter Stripp | 8/10 | 4361 days | 0% |
| Stina Hultberg | 5/10 | 4397 days | 29% |
| Linus Larsson | 6/10 | 4399 days | 33% |
| Davina Teo | 8/10 | 4428 days | 37% |
| Nigel | 10/10 | 4428 days | 38% |
| Henry Thiel | 4/10 | 4433 days | 24% |
| Christina Habranke | 7/10 | 4433 days | 35% |
| Claire Lieval | 9/10 | 4440 days | 38% |
| Aurora Garcia | 9/10 | 4442 days | 38% |
| Ruben Garcia Raiuiro | 10/10 | 4442 days | 38% |
| Sarah Strong | 8/10 | 4445 days | 37% |
| Susser | 10/10 | 4445 days | 38% |
| Trish Saunders | 8/10 | 4445 days | 37% |
| Patrick | 7/10 | 4452 days | 35% |
| Emma | 8/10 | 4452 days | 37% |
| Steve Kaminski | 10/10 | 4454 days | 38% |
| Monique Browne | 10/10 | 4454 days | 38% |
| Steve Warren | 9/10 | 4544 days | 38% |
| hendrik king | 10/10 | 4666 days | 38% |
| Stefan | 7/10 | 4743 days | 35% |
| Bettina Fluhrer | 8/10 | 4743 days | 37% |
| Marie | 9/10 | 4743 days | 38% |
| Michael Nolan | 10/10 | 4758 days | 38% |
| Sharyn Crosby | 10/10 | 4758 days | 38% |
| Kevin Tranter | 7/10 | 4765 days | 35% |
| Guillot | 6/10 | 4765 days | 33% |
| Daniel Jezak | 9/10 | 4768 days | 38% |
| Enna Keet | 8/10 | 4770 days | 37% |
| Mathieu Brias | 9/10 | 4804 days | 38% |
| Lis Bon | 9/10 | 4817 days | 38% |
| Ingeborg Ruysscher | 10/10 | 4817 days | 38% |
| Sue Kieseker | 9/10 | 4833 days | 38% |
| Jason | 8/10 | 4835 days | 37% |
| Stefan and Brigit and Janek | 10/10 | 4840 days | 38% |
| Jackie and Brian | 8/10 | 4840 days | 37% |
| gareth williams | 5/10 | 4939 days | 29% |
| sandytemp22 | 10/10 | 5092 days | 38% |
| Sander Heike | 8/10 | 5095 days | 37% |
| Vlutters | 7/10 | 5128 days | 35% |
| Brasier | 8/10 | 5129 days | 37% |
| Josef | 8/10 | 5133 days | 37% |
| Bottoms | 9/10 | 5133 days | 38% |
| Cole | 9/10 | 5134 days | 38% |
| John & Ray Calder | 6/10 | 5135 days | 33% |
| D Collier | 10/10 | 5136 days | 38% |
| Gerrit & Martina | 9/10 | 5137 days | 38% |
| Marco Scheiber | 6/10 | 5146 days | 33% |
| Andy & Lynnie Nevin | 7/10 | 5146 days | 35% |
| Kurt & Noemi Buhler | 9/10 | 5147 days | 38% |
| Jessica Lane | 8/10 | 5149 days | 37% |
| Dave McLeish | 8/10 | 5150 days | 37% |
| Johan | 9/10 | 5150 days | 38% |
| Katie K | 7/10 | 5161 days | 35% |
| Sally Rawson | 8/10 | 5163 days | 37% |
| Fred Saunders | 10/10 | 5178 days | 38% |
| JEB | 7/10 | 5183 days | 35% |
| Rene Rypkema | 8/10 | 5197 days | 37% |
| Kai | 10/10 | 5220 days | 38% |
| Steve Eley | 9/10 | 5223 days | 38% |
| Anna Bret | 6/10 | 5223 days | 33% |
| Jaime Castells | 6/10 | 5223 days | 33% |
| John & Vicki | 8/10 | 5230 days | 37% |
| Sue | 9/10 | 5230 days | 38% |
| kirribilliangel | 3/10 | 5336 days | 20% |
| Stephen Hunt | 7/10 | 5454 days | 35% |
| Edward Marhi | 9/10 | 5455 days | 38% |
| Weez18 | 6/10 | 5458 days | 33% |
| Brian & Di | 9/10 | 5471 days | 38% |
| Kendall | 9/10 | 5472 days | 38% |
| Ilse & Thys | 7/10 | 5472 days | 35% |
| Gronewold Harm-Dierchs | 10/10 | 5473 days | 38% |
| Richard Gallichan | 5/10 | 5476 days | 29% |
| Pfleidere | 8/10 | 5476 days | 37% |
| Wayne Forrow | 8/10 | 5479 days | 37% |
| Janey Chamberlain | 9/10 | 5480 days | 38% |
| Keely & Mark Haynes | 7/10 | 5482 days | 35% |
| Svea Sauter | 9/10 | 5482 days | 38% |
| Chris & Anne Pearson | 7/10 | 5483 days | 35% |
| Jeff and Carey Brown | 10/10 | 5488 days | 38% |
| Katie Mitchell | 10/10 | 5489 days | 38% |
| Gert Vogelaers | 7/10 | 5492 days | 35% |
| Victoria Purver | 9/10 | 5492 days | 38% |
| Malin Emanuelsson | 4/10 | 5492 days | 24% |
| Steve Pearce | 8/10 | 5493 days | 37% |
| Hadleigh | 8/10 | 5494 days | 37% |
| Mark | 9/10 | 5496 days | 38% |
| Mark Irwin | 8/10 | 5500 days | 37% |
| Andrew van der Peet | 7/10 | 5501 days | 35% |
| Horton Fawkes | 10/10 | 5508 days | 38% |
| Jason Hernandez | 9/10 | 5510 days | 38% |
| D Hoekstra | 10/10 | 5512 days | 38% |
| Ellen Thompson | 6/10 | 5512 days | 33% |
| Bas Geerts | 9/10 | 5517 days | 38% |
| mercadezz | 5/10 | 5548 days | 29% |
| kristy | 9/10 | 5640 days | 38% |
| penz | 6/10 | 5732 days | 33% |
| Gunther | 10/10 | 5767 days | 38% |
| Angela | 9/10 | 5775 days | 38% |
| Stephan Imartina | 8/10 | 5789 days | 37% |
| Jane and Dave | 5/10 | 5790 days | 29% |
| June | 8/10 | 5823 days | 37% |
| Jesper Sch | 9/10 | 5836 days | 38% |
| barry_w_nz | 10/10 | 5855 days | 38% |
| Luisa | 10/10 | 5855 days | 38% |
| Dutertre Annaboue | 7/10 | 5855 days | 35% |
| Stanna | 8/10 | 5855 days | 37% |
| Zara Leyden | 10/10 | 5856 days | 38% |
| Colin Daniels | 8/10 | 5856 days | 37% |
| Ashley Arnold | 8/10 | 5858 days | 37% |
| Gary Haas | 9/10 | 5861 days | 38% |
| R Traber | 8/10 | 5861 days | 37% |
| Faurack | 8/10 | 5861 days | 37% |
| Helen B | 7/10 | 5864 days | 35% |
| Robert Trostle | 7/10 | 5867 days | 35% |
| Brenda Brelinski | 8/10 | 5876 days | 37% |
| Karin | 8/10 | 5878 days | 37% |
| Nadine Schaee | 7/10 | 5879 days | 35% |
| Carl Diehl | 3/10 | 5880 days | 20% |
| Keith Maplestone | 7/10 | 5881 days | 35% |
| Uwe Rieper | 9/10 | 5881 days | 38% |
| Marie Jack | 5/10 | 5881 days | 29% |
| Pete Hallam | 10/10 | 5881 days | 38% |
| nigelwaterhouse | 9/10 | 5882 days | 38% |
| W David R Thomas | 9/10 | 5887 days | 38% |
| Catherine Clavel | 10/10 | 5891 days | 38% |
| John Borneman | 10/10 | 5899 days | 38% |
| Ralf Genthe | 8/10 | 5899 days | 37% |
| Heino keyssler | 10/10 | 5902 days | 38% |
| Florian Knoepfel | 8/10 | 5902 days | 37% |
| Astrio Gregersen | 9/10 | 5911 days | 38% |
| stafanie_norman | 9/10 | 5928 days | 38% |
| warrenp | 5/10 | 5929 days | 29% |
| asselman | 6/10 | 5929 days | 33% |
| carmenk | 8/10 | 5930 days | 37% |
| Marons | 8/10 | 5933 days | 37% |
| Poole | 8/10 | 5946 days | 37% |
| Douglas Beresford | 8/10 | 5946 days | 37% |
| mdarras | 8/10 | 5948 days | 37% |
| Laura McDaniel | 8/10 | 5952 days | 37% |
| Ines O'Sullivan | 7/10 | 5952 days | 35% |
| Deede K | 6/10 | 5952 days | 33% |
| Philip Ryott | 9/10 | 5954 days | 38% |
| Dermot Bryne | 5/10 | 5967 days | 29% |
| Debs NZ | 4/10 | 5974 days | 24% |
| PatH | 8/10 | 5988 days | 37% |
| zoey1 | 7/10 | 6053 days | 35% |
| johanw | 9/10 | 6060 days | 38% |
| DustyLaptop | 7/10 | 6127 days | 35% |
| Conrad Duden | 1/10 | 6158 days | 15% |
| HelenPalmer | 8/10 | 6176 days | 37% |
| TraceyM | 8/10 | 6176 days | 37% |
| LizG | 9/10 | 6186 days | 38% |
| scottl | 8/10 | 6188 days | 37% |
| mikestep | 8/10 | 6188 days | 37% |
| stephen | 8/10 | 6189 days | 37% |
| Heide | 8/10 | 6191 days | 37% |
| Juergan | 6/10 | 6192 days | 33% |
| RichardA | 7/10 | 6195 days | 35% |
| CraigB | 7/10 | 6200 days | 35% |
| LauraN | 7/10 | 6205 days | 35% |
| Benzedi | 8/10 | 6206 days | 37% |
| Fred | 2/10 | 6211 days | 17% |
| Mary | 8/10 | 6212 days | 37% |
| RodW | 8/10 | 6222 days | 37% |
| PiaW | 6/10 | 6222 days | 33% |
| JoanneM | 9/10 | 6223 days | 38% |
| SebastianGermany1 | 8/10 | 6223 days | 37% |
| Paul | 6/10 | 6224 days | 33% |
| S | 6/10 | 6224 days | 33% |
| Frances | 6/10 | 6224 days | 33% |
| Katrina | 6/10 | 6224 days | 33% |
| Renee | 7/10 | 6228 days | 35% |
| Dyan Aitken | 6/10 | 6228 days | 33% |
| Jan | 9/10 | 6233 days | 38% |
| Carly | 5/10 | 6238 days | 29% |
| Dave | 8/10 | 6238 days | 37% |
| Franz | 10/10 | 6239 days | 38% |
| GingerPrince | 8/10 | 6246 days | 37% |
| Hans | 8/10 | 6252 days | 37% |
| Katarina | 8/10 | 6252 days | 37% |
| Michael | 9/10 | 6257 days | 38% |
| Rob | 9/10 | 6260 days | 38% |
| Vicky | 9/10 | 6260 days | 38% |
| Bernd | 6/10 | 6261 days | 33% |
| Helen | 8/10 | 6264 days | 37% |
| Jason | 7/10 | 6292 days | 35% |
| Groen | 8/10 | 6300 days | 37% |
| Lorna | 10/10 | 6352 days | 38% |
| Emilie | 10/10 | 6362 days | 38% |
| Paul | 7/10 | 6365 days | 35% |
| Donna | 7/10 | 6377 days | 35% |
| Vanessa | 7/10 | 6377 days | 35% |
| Louise | 9/10 | 6394 days | 38% |
| Mark Coffey | 8/10 | 6431 days | 37% |
| Bonny Doon | 6/10 | 6449 days | 33% |
| CollyBob | 8/10 | 6460 days | 37% |
| Ashlee Roberts | 10/10 | 6485 days | 38% |
| Toni Keown | 9/10 | 6543 days | 38% |
| David Wilson-Howarth | 8/10 | 6550 days | 37% |
| Lorraine Wallis | 5/10 | 6554 days | 29% |
| Chrysa Charitou | 8/10 | 6554 days | 37% |
| Teresa Wallis | 6/10 | 6554 days | 33% |
| Tom Ben | 8/10 | 6559 days | 37% |
| Rob Poels | 7/10 | 6565 days | 35% |
| Sabine Volley | 10/10 | 6571 days | 38% |
| Ria | 8/10 | 6575 days | 37% |
| Orla Hansen | 9/10 | 6580 days | 38% |
| Sanne | 10/10 | 6581 days | 38% |
| Volders | 5/10 | 6581 days | 29% |
| David Buckley | 9/10 | 6588 days | 38% |
| April | 8/10 | 6597 days | 37% |
| Stefanie | 7/10 | 6601 days | 35% |
| Bex | 5/10 | 6615 days | 29% |
| Jann Anderssen | 10/10 | 6628 days | 38% |
| Tim | 5/10 | 6628 days | 29% |
| Chris Gedda | 9/10 | 6662 days | 38% |
| caroline | 8/10 | 6673 days | 37% |
| Pete | 7/10 | 6677 days | 35% |
| Killerblow | 8/10 | 6685 days | 37% |
| ranker_43 | 9/10 | 6790 days | 38% |
| Jo | 10/10 | 6790 days | 38% |
| Andy Chapman | 6/10 | 6790 days | 33% |
| Lauren | 8/10 | 6895 days | 37% |
| Jackie | 6/10 | 6895 days | 33% |
| Alan | 9/10 | 6899 days | 38% |
| Billie | 2/10 | 6900 days | 17% |
| Nick | 4/10 | 6900 days | 24% |
| Sebastian | 7/10 | 6906 days | 35% |
| Hanneke | 8/10 | 6916 days | 37% |
| Magnus | 4/10 | 6918 days | 24% |
| Erika | 5/10 | 6918 days | 29% |
| Stevenson | 8/10 | 6923 days | 37% |
| Raul | 6/10 | 6923 days | 33% |
| Heather | 8/10 | 6925 days | 37% |
| Pam Rose | 9/10 | 6928 days | 38% |
| Renee | 7/10 | 6928 days | 35% |
| Fenke | 8/10 | 6930 days | 37% |
| Gay Ramsay | 8/10 | 6942 days | 37% |
| Drew Forrest | 3/10 | 6942 days | 20% |
| John Beirne | 8/10 | 6942 days | 37% |
| Jess | 8/10 | 6942 days | 37% |
| Mary | 5/10 | 6953 days | 29% |
| Mitch | 1/10 | 6953 days | 15% |
| Herman&Ineke | 9/10 | 6957 days | 38% |
| Jensen | 5/10 | 6958 days | 29% |
| Colin | 6/10 | 6962 days | 33% |
| Thea | 8/10 | 6966 days | 37% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Hanmer Springs Thermal Pools & Spa experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-4.03% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 57 days. However the Hanmer Springs Thermal Pools & Spa experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Hanmer Springs Thermal Pools & Spa experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.97% |
| 198 | -3.99% |
| 199 | -4.01% |
| 200 | -4.03% |
| 201 | -4.05% |
| 202 | -4.07% |
| 203 | -4.09% |
| … | … |
Balancing Adjustment
4.51% Adjustment
Every experience's review score is adjusted to balance out the disproportional number of negative reviews that are contributed.
You won't be surprised to learn that disgruntled customers are more likely to leave a review than happy ones. They are motivated to share their experience and warn others. We consider this a good thing and it's why reading the reviews is important. However we've learned it can misrepresent the experience in a more overall sense.
We apply a balancing adjustment to counteract this effect and ensure the ranking score is a more fair representation of the experience. This adjustment is applied equally to all experiences.
Final Ranking Score
80%
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is recalculated each day and a short rolling average is applied. Therefore it may not be precisely accurate based on the other values presented.