Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Christchurch Tramway.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Christchurch Tramway

Valid Reviews

42 Valid Reviews

The Christchurch Tramway experience has a total of 42 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 42 valid reviews:

Rating Count Percentage
10/10 11
9/10 11
8/10 10
7/10 1
6/10 4
5/10 2
4/10 1
3/10 0
2/10 2
1/10 0

80.48% Average

The raw data average (mean) for all the Christchurch Tramway valid reviews is 80.48% and is based on 42 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

36 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 42 valid reviews, the experience has 36 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 36 face-to-face reviews:

Rating Count Percentage
10/10 10
9/10 7
8/10 9
7/10 1
6/10 4
5/10 2
4/10 1
3/10 0
2/10 2
1/10 0

78.89% Average

The raw data average (mean) for all the Christchurch Tramway face-to-face reviews is 78.89% and is based on 36 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average


Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Ara Moore-Tuwhangai 10/10 2665 days 100%
Sue Robertson 10/10 3500 days 0%
Jim Addicott 10/10 3500 days 0%
Derek Puplett 8/10 3857 days 40%
Frank Lehe 9/10 3866 days 43%
David Heads 2/10 3868 days 28%
Chris 6/10 3873 days 33%
Rosey834 9/10 3943 days 43%
jenniferuk 7/10 4157 days 38%
Brigitta Reil 9/10 4202 days 43%
Marcus Kippner 5/10 4209 days 32%
Robertson 8/10 4228 days 40%
Coby Aalbrecht 6/10 4245 days 33%
W David R Thomas 9/10 4251 days 43%
Maarten 9/10 4255 days 43%
John J 8/10 4260 days 40%
Stevens Frans 2/10 4263 days 28%
Greg Kennedy 10/10 4265 days 43%
Heino keyssler 10/10 4266 days 43%
asselman 8/10 4293 days 40%
X Neils 5/10 4330 days 32%
DustyLaptop 9/10 4491 days 43%
RogerW 10/10 4542 days 43%
Mark Coffey 9/10 4552 days 43%
HenizV 8/10 4562 days 40%
JohnN 6/10 4569 days 33%
Jan 10/10 4583 days 43%
Debbie Mossman 9/10 4627 days 43%
Laura 9/10 4759 days 43%
Amy Shields 9/10 4763 days 43%
CollyBob 10/10 4825 days 43%
Mariah 8/10 4936 days 40%
Paul Weston 8/10 4945 days 40%
David Buckley 10/10 4952 days 43%
Jurgen Westphal 9/10 4952 days 43%
Roger & Margaret 8/10 4953 days 40%
Jim Curley 10/10 4964 days 43%
Wayne Best 4/10 4988 days 30%
Maruja 6/10 4995 days 33%
Edwin 10/10 5034 days 43%
Hanna Tidebrant 8/10 5119 days 40%
beesom 8/10 5318 days 40%


Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Christchurch Tramway experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-2.96% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 77 days. However the Christchurch Tramway experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Christchurch Tramway experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -2.92%
198 -2.93%
199 -2.95%
200 -2.96%
201 -2.98%
202 -2.99%
203 -3.01%

Final Ranking Score


The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.