Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for Akaroa Dolphins.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner

Akaroa Dolphins

Valid Reviews

79 Valid Reviews

The Akaroa Dolphins experience has a total of 80 reviews. There are 79 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 79 valid reviews:

Rating Count Percentage
10/10 32
41%
9/10 26
33%
8/10 15
19%
7/10 3
4%
6/10 3
4%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

90.25% Average

The raw data average (mean) for all the Akaroa Dolphins valid reviews is 90.25% and is based on 79 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

59 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 79 valid reviews, the experience has 59 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 59 face-to-face reviews:

Rating Count Percentage
10/10 19
32%
9/10 20
34%
8/10 14
24%
7/10 3
5%
6/10 3
5%
5/10 0
0%
4/10 0
0%
3/10 0
0%
2/10 0
0%
1/10 0
0%

88.31% Average

The raw data average (mean) for all the Akaroa Dolphins face-to-face reviews is 88.31% and is based on 59 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average

91.10%

Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
Lucy C 9/10 47 days 100%
Christine 9/10 106 days 99%
Tracey Cron 9/10 137 days 97%
Inga Hoffmann 10/10 837 days 15%
Freddrick Weiser 9/10 1174 days 5%
Mike Dw 9/10 1290 days 4%
Nolwen 9/10 1650 days 4%
The Beans 10/10 1659 days 4%
Ross D 10/10 1664 days 4%
Peter Passlack 10/10 1667 days 4%
Chea Hao Wong 10/10 1720 days 3%
Caroline Shaw 10/10 1889 days 3%
Pierre Mathis 10/10 1900 days 3%
Brenda Oomen 10/10 1903 days 3%
Estelle Daniel 10/10 1907 days 3%
Kim-Lara 8/10 1922 days 3%
Tamara 10/10 1936 days 3%
Sandra P 10/10 1964 days 3%
Marie Schmid 10/10 2291 days 2%
Angie Cairns 10/10 2321 days 2%
Jimmy Shaw 10/10 2574 days 2%
Wendy Hawkins 8/10 2995 days 1%
Roger Hawkins 9/10 2995 days 1%
Tanja Schlagermann 10/10 3002 days 1%
Alexander Mukasa 10/10 3002 days 1%
Erik Muchembled 10/10 3004 days 1%
Andrea Lang 8/10 3006 days 1%
Xtian_P 10/10 3090 days 1%
michellephil 10/10 3151 days 1%
nztintin 10/10 3365 days 0%
mandd 10/10 3365 days 0%
Orlando 9/10 3377 days 0%
Uwe Herrdum 9/10 3381 days 0%
Francis Corrigan 9/10 3395 days 0%
John & Vicki 9/10 3472 days 0%
G Tulloch 9/10 3694 days 1%
Edward Marhi 8/10 3697 days 1%
Robin Adair 9/10 3718 days 1%
Sandra Schulz 9/10 3725 days 1%
Derek Puplett 9/10 3735 days 1%
Martin Current 9/10 3746 days 1%
Hartmut Vogt 10/10 3747 days 1%
allesca 9/10 3851 days 1%
Mary Van 8/10 3912 days 1%
penz 9/10 3974 days 1%
victoriauk 8/10 4004 days 1%
Susanne Strassmann 6/10 4102 days 0%
M Sicard 9/10 4106 days 1%
Lasse Olesen 9/10 4117 days 1%
Keith Wilde 8/10 4119 days 1%
Sarah Goeckener 9/10 4196 days 1%
katharina 10/10 4196 days 1%
Katrin Wennin 8/10 4197 days 1%
Thorben Thede 9/10 4198 days 1%
Roma 10/10 4209 days 1%
HairyHaggis 10/10 4216 days 1%
Ronny 6/10 4435 days 0%
ChristinaV 10/10 4439 days 1%
JudithLehr 6/10 4442 days 0%
Steven 10/10 4446 days 1%
StijnH 8/10 4447 days 1%
FramiskaH 8/10 4448 days 1%
StefanGermany1 8/10 4448 days 1%
JaninaF 10/10 4448 days 1%
Tatjane 9/10 4461 days 1%
XaviG 9/10 4464 days 1%
JesusB 7/10 4464 days 1%
Denk 8/10 4492 days 1%
Katie Mitchell 10/10 4581 days 1%
Ben Ackland 8/10 4817 days 1%
Tessa McCormick 8/10 4827 days 1%
John Beirne 10/10 5184 days 1%
ranker_110 7/10 5188 days 1%
Christine 10/10 5193 days 1%
Helle 9/10 5195 days 1%
John 7/10 5195 days 1%
Reggie 10/10 5196 days 1%
Dave 9/10 5207 days 1%
Beate 8/10 5208 days 1%

Adjustments

Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Akaroa Dolphins experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-0.23% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 94 days. However the Akaroa Dolphins experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The Akaroa Dolphins experience has been adjusted for 17 days. Adjustments are according to the following table.

Days Adjustment
14 -0.19%
15 -0.21%
16 -0.22%
17 -0.23%
18 -0.25%
19 -0.26%
20 -0.27%

Final Ranking Score

91%

The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.