Ranking Score Explained
Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Akaroa Dolphins.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
Akaroa Dolphins
Valid Reviews
76 Valid Reviews
The Akaroa Dolphins experience has a total of 77 reviews. There are 76 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 76 valid reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 32 |
|
42% |
| 9/10 | 23 |
|
30% |
| 8/10 | 15 |
|
20% |
| 7/10 | 3 |
|
4% |
| 6/10 | 3 |
|
4% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
90.26% Average
The raw data average (mean) for all the Akaroa Dolphins valid reviews is 90.26% and is based on 76 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
Face-to-Face Reviews
59 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
More about face-to-face reviews
Within the 76 valid reviews, the experience has 59 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 59 face-to-face reviews:
| Rating | Count | Percentage | |
|---|---|---|---|
| 10/10 | 19 |
|
32% |
| 9/10 | 20 |
|
34% |
| 8/10 | 14 |
|
24% |
| 7/10 | 3 |
|
5% |
| 6/10 | 3 |
|
5% |
| 5/10 | 0 |
|
0% |
| 4/10 | 0 |
|
0% |
| 3/10 | 0 |
|
0% |
| 2/10 | 0 |
|
0% |
| 1/10 | 0 |
|
0% |
88.31% Average
The raw data average (mean) for all the Akaroa Dolphins face-to-face reviews is 88.31% and is based on 59 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Weighted Average
97.05%
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
| Reviewer | Rating | Age | Face-to-Face | Weight | Relative Weight |
|---|---|---|---|---|---|
| Inga Hoffmann | 10/10 | 605 days | 43.05 | 100% | |
| Freddrick Weiser | 9/10 | 942 days | 8.71 | 20% | |
| Mike Dw | 9/10 | 1058 days |  |
5.22 | 12% |
| Nolwen | 9/10 | 1418 days | |
4.37 | 10% |
| The Beans | 10/10 | 1427 days | 4.35 | 10% | |
| Ross D | 10/10 | 1432 days | |
4.34 | 10% |
| Peter Passlack | 10/10 | 1435 days | 4.33 | 10% | |
| Chea Hao Wong | 10/10 | 1488 days | 4.23 | 10% | |
| Caroline Shaw | 10/10 | 1657 days | |
3.9 | 9% |
| Pierre Mathis | 10/10 | 1668 days | |
3.88 | 9% |
| Brenda Oomen | 10/10 | 1671 days | |
3.87 | 9% |
| Estelle Daniel | 10/10 | 1675 days | 3.86 | 9% | |
| Kim-Lara | 8/10 | 1690 days | |
3.64 | 8% |
| Tamara | 10/10 | 1704 days | |
3.81 | 9% |
| Sandra P | 10/10 | 1732 days | 3.75 | 9% | |
| Marie Schmid | 10/10 | 2059 days | |
3.11 | 7% |
| Angie Cairns | 10/10 | 2089 days | |
3.05 | 7% |
| Jimmy Shaw | 10/10 | 2342 days | 2.56 | 6% | |
| Wendy Hawkins | 8/10 | 2763 days | |
1.65 | 4% |
| Roger Hawkins | 9/10 | 2763 days | |
1.74 | 4% |
| Tanja Schlagermann | 10/10 | 2770 days | |
1.72 | 4% |
| Alexander Mukasa | 10/10 | 2770 days | |
1.72 | 4% |
| Erik Muchembled | 10/10 | 2772 days | |
1.72 | 4% |
| Andrea Lang | 8/10 | 2774 days | |
1.63 | 4% |
| Xtian_P | 10/10 | 2858 days | 1.55 | 4% | |
| michellephil | 10/10 | 2919 days | 1.43 | 3% | |
| nztintin | 10/10 | 3133 days | 1.01 | 2% | |
| mandd | 10/10 | 3133 days | 1.01 | 2% | |
| Orlando | 9/10 | 3145 days | |
0.99 | 2% |
| Uwe Herrdum | 9/10 | 3149 days | |
0.98 | 2% |
| Francis Corrigan | 9/10 | 3163 days | |
0.95 | 2% |
| John & Vicki | 9/10 | 3240 days | |
0.8 | 2% |
| G Tulloch | 9/10 | 3462 days | |
0.37 | 1% |
| Edward Marhi | 8/10 | 3465 days | |
0.34 | 1% |
| Robin Adair | 9/10 | 3486 days | |
0.32 | 1% |
| Sandra Schulz | 9/10 | 3493 days | |
0.31 | 1% |
| Derek Puplett | 9/10 | 3503 days | |
0.29 | 1% |
| Martin Current | 9/10 | 3514 days | |
0.27 | 1% |
| Hartmut Vogt | 10/10 | 3515 days | |
0.26 | 1% |
| allesca | 9/10 | 3619 days | 0.06 | 0% | |
| Mary Van | 8/10 | 3680 days | 0.0 | 0% | |
| penz | 9/10 | 3742 days | 0.0 | 0% | |
| victoriauk | 8/10 | 3772 days | |
0.0 | 0% |
| Susanne Strassmann | 6/10 | 3870 days | |
0.0 | 0% |
| M Sicard | 9/10 | 3874 days | |
0.0 | 0% |
| Lasse Olesen | 9/10 | 3885 days | |
0.0 | 0% |
| Keith Wilde | 8/10 | 3887 days | |
0.0 | 0% |
| Sarah Goeckener | 9/10 | 3964 days | |
0.0 | 0% |
| katharina | 10/10 | 3964 days | |
0.0 | 0% |
| Katrin Wennin | 8/10 | 3965 days | |
0.0 | 0% |
| Thorben Thede | 9/10 | 3966 days | |
0.0 | 0% |
| Roma | 10/10 | 3977 days | |
0.0 | 0% |
| HairyHaggis | 10/10 | 3984 days | 0.0 | 0% | |
| Ronny | 6/10 | 4203 days | |
0.0 | 0% |
| ChristinaV | 10/10 | 4208 days | |
0.0 | 0% |
| JudithLehr | 6/10 | 4210 days | |
0.0 | 0% |
| Steven | 10/10 | 4214 days | |
0.0 | 0% |
| StijnH | 8/10 | 4215 days | |
0.0 | 0% |
| FramiskaH | 8/10 | 4216 days | |
0.0 | 0% |
| StefanGermany1 | 8/10 | 4216 days | |
0.0 | 0% |
| JaninaF | 10/10 | 4216 days | |
0.0 | 0% |
| Tatjane | 9/10 | 4230 days | |
0.0 | 0% |
| XaviG | 9/10 | 4232 days | |
0.0 | 0% |
| JesusB | 7/10 | 4232 days | |
0.0 | 0% |
| Denk | 8/10 | 4260 days | |
0.0 | 0% |
| Katie Mitchell | 10/10 | 4349 days | 0.0 | 0% | |
| Ben Ackland | 8/10 | 4585 days | |
0.0 | 0% |
| Tessa McCormick | 8/10 | 4595 days | |
0.0 | 0% |
| John Beirne | 10/10 | 4952 days | |
0.0 | 0% |
| ranker_110 | 7/10 | 4956 days | |
0.0 | 0% |
| Christine | 10/10 | 4961 days | |
0.0 | 0% |
| Helle | 9/10 | 4963 days | |
0.0 | 0% |
| John | 7/10 | 4963 days | |
0.0 | 0% |
| Reggie | 10/10 | 4964 days | |
0.0 | 0% |
| Dave | 9/10 | 4975 days | |
0.0 | 0% |
| Beate | 8/10 | 4976 days | |
0.0 | 0% |
Adjustments
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
Sample Size Adjustment
No Adjustment
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Akaroa Dolphins experience has plenty of reviews and does not meet the criteria for any adjustment.
Recent Reviews Adjustment
-3.23% Adjustment
There may be an adjustment if this experience hasn't received any reviews within the last 68 days. However the Akaroa Dolphins experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Akaroa Dolphins experience has been adjusted for 200 days. Adjustments are according to the following table.
| Days | Adjustment |
|---|---|
| … | … |
| 197 | -3.18% |
| 198 | -3.20% |
| 199 | -3.21% |
| 200 | -3.23% |
| 201 | -3.25% |
| 202 | -3.26% |
| 203 | -3.28% |
| … | … |
Final Ranking Score
94%
The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.