Ranking Score Explained

Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.

The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!

We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?

Below you'll find details around some of the important factors that went into calculating the ranking score for HeliServices.NZ.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.

Nick Morrison's avatar

Nick Morrison

Rankers owner


Valid Reviews

48 Valid Reviews

The HeliServices.NZ experience has a total of 48 valid reviews. There are no invalid reviews that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.

Below is the distribution of ratings for the 48 valid reviews:

Rating Count Percentage
10/10 20
9/10 13
8/10 9
7/10 1
6/10 4
5/10 0
4/10 0
3/10 0
2/10 1
1/10 0

87.92% Average

The raw data average (mean) for all the HeliServices.NZ valid reviews is 87.92% and is based on 48 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.

Face-to-Face Reviews

42 Face-to-Face Reviews

The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.

More about face-to-face reviews

Within the 48 valid reviews, the experience has 42 face-to-face reviews collected during interviews by our team.

Below is the distribution of ratings for the 42 face-to-face reviews:

Rating Count Percentage
10/10 17
9/10 12
8/10 9
7/10 1
6/10 3
5/10 0
4/10 0
3/10 0
2/10 0
1/10 0

89.29% Average

The raw data average (mean) for all the HeliServices.NZ face-to-face reviews is 89.29% and is based on 42 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.

Weighted Average


Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.

Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.

Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.

Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.

Reviewer Rating Age Relative Weight
S Weslake 10/10 1338 days 100%
Jozef Pinkerton 10/10 1509 days 92%
Audeme Mechain 10/10 1702 days 84%
Brenda Oomen 10/10 2067 days 67%
Fabian Rodriguez 10/10 2707 days 39%
Markus Spitzmueller 10/10 2834 days 33%
Stefanie Menz 6/10 3151 days 15%
Peer Krumrey 7/10 3151 days 17%
Karin Genyn 10/10 3240 days 15%
Evelyn Mackie 10/10 3522 days 2%
Steve Goodyear 8/10 3550 days 1%
Louis Smit 6/10 3553 days 0%
Sarah and Uli Glas 9/10 3875 days 19%
Ian and Ailsa 10/10 3882 days 19%
Cameron and Kim 8/10 3894 days 18%
Dave and Lin Mungham 10/10 3916 days 19%
Wijnhoven 9/10 3920 days 19%
Hilary and Chris Ayton 9/10 4248 days 19%
Ingrid Zell 10/10 4251 days 19%
Pam & Norman 9/10 4253 days 19%
Matthiis & Femke 8/10 4267 days 18%
Jenny 10/10 4268 days 19%
Lewis 10/10 4281 days 19%
R Gilge 10/10 4284 days 19%
Carl Diehl 9/10 4286 days 19%
Diane Chapple 9/10 4287 days 19%
Chris Bulman 10/10 4361 days 19%
Liliana Tello 9/10 4411 days 19%
linus 8/10 4476 days 18%
ElleGermany 9/10 4582 days 19%
Ger 9/10 4592 days 19%
SteveB 10/10 4594 days 19%
JuergenSchnitzer 10/10 4610 days 19%
Lilly Tillman 2/10 4610 days 14%
Kitty 9/10 4611 days 19%
Inger 8/10 4611 days 18%
Stolz 10/10 4617 days 19%
JetteG 10/10 4628 days 19%
Inger Skov 8/10 4637 days 18%
Edric Kwan 6/10 4638 days 15%
Raphael 9/10 4650 days 19%
P&L Mooney 9/10 4768 days 19%
Gorka Rojas 8/10 4866 days 18%
Sanne 10/10 4987 days 19%
Roger & Margaret 9/10 5008 days 19%
Mel 8/10 5046 days 18%
ranker_58 8/10 5196 days 18%
Schranger 6/10 5331 days 15%


Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.

Sample Size Adjustment

No Adjustment

A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The HeliServices.NZ experience has plenty of reviews and does not meet the criteria for any adjustment.

Recent Reviews Adjustment

-3.81% Adjustment

There may be an adjustment if this experience hasn't received any reviews within the last 52 days. However the HeliServices.NZ experience does not meet the criteria for any adjustment.

In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.

The HeliServices.NZ experience has been adjusted for 200 days. Adjustments are according to the following table.

Days Adjustment
197 -3.75%
198 -3.77%
199 -3.79%
200 -3.81%
201 -3.83%
202 -3.85%
203 -3.87%

Final Ranking Score


The final ranking score once adjustments and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.

If you have any questions or comments about our ranking score calculation please get in touch at info@rankers.co.nz.