Hi there, thanks for your interest in how we calculate an experience's ranking score. It's at the core of Rankers so I'm pleased you're curious.
The ranking score percentage is used to compare and sort experiences in ranking tables. It is not necessarily a direct measurement of the quality of a particular experience as rated by its customers. I've found it a useful tool to allow me to find the best experiences with confidence. But I've also found it important to read the customer reviews before making any final judgements!
We calculate an experience's ranking score using a multi-factor data model instead of a raw data average (mean). This model takes into account several important questions. For instance - is there a trusted body of reviews? What is the age of a review and is the review from a credible source?
Below you'll find details around some of the important factors that went into calculating the ranking score for Buller Gorge Swingbridge.
If you have any questions or comments about our ranking score calculation please get in touch at email@example.com. We don't believe this is perfect or complete so we're always interested in ways we might make improvements.
131 Valid Reviews
The Buller Gorge Swingbridge experience has a total of 132 reviews. There are 131 valid reviews that are included when calculating the ranking score and 1 invalid review that are excluded from the calculation. Reviews can be excluded only when a reviewer is not verified or after an investigation by our team determines the reviewer is not genuine.
Below is the distribution of ratings for the 131 valid reviews:
The raw data average (mean) for all the Buller Gorge Swingbridge valid reviews is 64.50% and is based on 131 valid reviews. This value is not used to calculate the ranking score and it only provided here as a comparison to the weighted average.
119 Face-to-Face Reviews
The Rankers team meets with travellers while they’re in New Zealand and conducts face-to-face surveys. These reviews, in our opinion, are the most trusted in the industry and represent a critical control sample. To our knowledge, we are the only travel review website in the world that has gone to this extent.
Within the 131 valid reviews, the experience has 119 face-to-face reviews collected during interviews by our team.
Below is the distribution of ratings for the 119 face-to-face reviews:
The raw data average (mean) for all the Buller Gorge Swingbridge face-to-face reviews is 65.21% and is based on 119 face-to-face reviews. This value is not used to calculate the ranking score and it only provided here for comparison purposes.
Rankers calculates a weighted mean as a base average on which we can improve. Individual review's ratings are given a weight based on several factors. The weight of a review determines the overall impact it'll have on the final weighted average.
Recent reviews have more weight as they are more relevant and reflect the experience as it currently operates. Over time reviews become less relevant and loose their impact on the ranking score.
Low rating reviews carry slightly less weight. This dampens the effect of very low ratings for every experience across the board. This is especially important when the experience has few reviews overall and a single negative rating can grossly mischaracterise an experience. Consistent poor reviews will still result in the experience receiving a comparitively low ranking score.
Credible sources provide reviews that can be trusted. If we have verified a reviewer is genuine via a face-to-face meeting then the review carries additional weight.
|Deb Z||2/10||164 days||100%|
|Solvejg Bjerg||9/10||2000 days||4%|
|Jaroslav Kacmar||7/10||2003 days||4%|
|Fabian Probst||7/10||2023 days||4%|
|Jonas Neumann||6/10||2033 days||3%|
|Alicia Speisekorn-Gil||10/10||2085 days||4%|
|Marc Perales||3/10||2087 days||3%|
|Laura Leoekloek||8/10||2112 days||4%|
|Stephan Ophelders||6/10||2354 days||3%|
|Ross Clark||9/10||2360 days||3%|
|Anna Jungclaus||4/10||2363 days||3%|
|Paul and Astrid||8/10||2367 days||3%|
|Oliver Schatz||6/10||2375 days||3%|
|Wil Goes||4/10||2380 days||2%|
|D Davey||9/10||2382 days||3%|
|Sylvain Blanchet||10/10||2388 days||3%|
|Ral Pritchard||5/10||2399 days||3%|
|Sue Strebe||6/10||2739 days||2%|
|Helen Parsons||6/10||2745 days||2%|
|Ann Wilson||7/10||3072 days||1%|
|Tiit Pullerits||2/10||3101 days||1%|
|Glyn and Karen Farlow||7/10||3102 days||1%|
|Marius Hoffmann||6/10||3103 days||1%|
|Lena Jensen||3/10||3121 days||1%|
|Jesper Andersen||4/10||3121 days||1%|
|David Embling||5/10||3122 days||1%|
|Angela Neville||8/10||3122 days||1%|
|Derek Knight||8/10||3128 days||1%|
|Jacqui Knight||8/10||3128 days||1%|
|Roy Driehuis||7/10||3147 days||1%|
|Andrew Grimes||7/10||3446 days||0%|
|Lynda Quartay||9/10||3446 days||0%|
|Julian Roots||8/10||3451 days||0%|
|Lorna and Seb||6/10||3454 days||0%|
|Mary Neustroski||5/10||3465 days||0%|
|Sam Bensemann||10/10||3510 days||0%|
|Mike Edwards||8/10||3526 days||0%|
|Michel Vourbraak||8/10||3557 days||0%|
|Evelyn Mackie||10/10||3809 days||1%|
|Matthias Angela||6/10||3810 days||1%|
|Sylvia & Garrit||1/10||3830 days||1%|
|Marco Scheiber||8/10||3839 days||1%|
|Volker Neumeyer||9/10||3840 days||1%|
|Duncan & Ellen||5/10||3861 days||1%|
|Ray Coombe||8/10||3919 days||1%|
|Mr & Mrs Palmer||7/10||4168 days||1%|
|John Stokes||8/10||4170 days||1%|
|Juerg & Denise Zuesli||3/10||4175 days||1%|
|B Kleven||7/10||4176 days||1%|
|Anita Tonks||4/10||4181 days||1%|
|Carolin Ranner||5/10||4183 days||1%|
|David Heads||8/10||4197 days||1%|
|Irene and Thib Schneider||8/10||4198 days||1%|
|Teum and Orselien||5/10||4198 days||1%|
|Daniel Bogdanowitsch||10/10||4201 days||1%|
|Bas Geerts||6/10||4203 days||1%|
|Kaddi & Grego||1/10||4548 days||1%|
|Thomas & Jucki||8/10||4550 days||1%|
|Rolf X||4/10||4557 days||1%|
|Gary Ebrig||7/10||4560 days||1%|
|J Kempeneers||4/10||4561 days||1%|
|Sinjc Grude||3/10||4572 days||1%|
|Jeremy & Sarah Rind||8/10||4574 days||1%|
|W David R Thomas||5/10||4580 days||1%|
|Beute Jacob||7/10||4588 days||1%|
|J P Paulvast||8/10||4589 days||1%|
|Beute Hjel||8/10||4591 days||1%|
|Linda Coats||10/10||4622 days||1%|
|Anna Hansson||10/10||4898 days||1%|
|Anna Hansson||10/10||4898 days||1%|
|Sara Hansson||9/10||4898 days||1%|
|De Vries||7/10||4949 days||1%|
|Debbie Mossman||6/10||4956 days||1%|
|Sara Rütten||4/10||5283 days||1%|
|Sabine Feiner||10/10||5286 days||1%|
|Roger & Margaret||8/10||5295 days||1%|
|Gill O'Connor||8/10||5297 days||1%|
|Rene Schotvanger||4/10||5483 days||1%|
Several adjustments to the weighted average are added to improve relevancy and credibility. These adjustments apply equally to all experiences that meet the criteria.
A reasonable number of reviews are necessary in order for the average to be credible and for an experience to take a prime position within the ranking tables. As such, experiences with only a few reviews have a moderated score. This does not mean that the experience or the reviews can't be trusted. The Buller Gorge Swingbridge experience has plenty of reviews and does not meet the criteria for any adjustment.
There may be an adjustment if this experience hasn't received any reviews within the last 117 days. However the Buller Gorge Swingbridge experience does not meet the criteria for any adjustment.
In addition, an experience's ranking score may be adjusted for each day there is no new ranking. After 1 day the adjustment comes into effect. The maximum number of days that can be adjusted for is 200 days. Due to the seasonal nature of many businesses, this adjustment is applied dynamically throughout the year.
The Buller Gorge Swingbridge experience has been adjusted for 137 days. Adjustments are according to the following table.
The final ranking score once any adjustments, ratings, and rounding has been applied. This value is cached and recalculated each day. Therefore it may not be precisely accurate based on the other values presented.
If you have any questions or comments about our ranking score calculation please get in touch at firstname.lastname@example.org.